ServiceNow Platform Owner Salary £65-85,000 + Bonus and Benefits Location: UK Wide (Flexible working, 1 day per week in any of the UK offices) Security Clearance: Must hold or be eligible for SC Clearance We're looking for an experienced ServiceNow Platform Owner to lead the strategy, governance, and evolution of ServiceNow platforms across multiple client environments. This is a senior leadership role focused on driving platform value, shaping roadmap decisions, and ensuring ServiceNow capabilities align with business objectives and transformation programmes. The is not a technical role, the individual with typically work as a conduit between the customer and the teams that support and manage the platform, they would also make sure the correct process and governance are followed. Ideally the candidate would be engagement/project managers or senior business analyst or process architects. What You'll Do Own the ServiceNow platform strategy, roadmap, and governance. Drive platform adoption, optimisation, and value realisation. Act as a trusted advisor to senior stakeholders and clients. Lead cross-functional teams across architecture, development, support, and service delivery. Manage platform performance, continual improvement, risk, and compliance. Oversee demand management, prioritisation, and investment decisions. Support commercial growth opportunities and client success. What You'll Bring Proven experience as a ServiceNow Platform Owner, Product Owner, Service Owner, or similar leadership role. Strong knowledge of ServiceNow capabilities, including ITSM, ITOM, CSM, and HRSD . Experience managing complex multi-instance or multi-client environments. Expertise in platform governance, operating models, and service improvement. Strong stakeholder management skills with experience influencing at executive level. Understanding of risk, compliance, and governance within enterprise environments. Eligible to obtain UK SC Clearance. Desirable ServiceNow certifications (CSA, CIS, CAD). ITIL v4 Foundation or higher. Experience within Financial Services, Public Sector, Defence, or other regulated industries. Experience leading major ServiceNow transformation programmes. Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
17/08/2026
Full time
ServiceNow Platform Owner Salary £65-85,000 + Bonus and Benefits Location: UK Wide (Flexible working, 1 day per week in any of the UK offices) Security Clearance: Must hold or be eligible for SC Clearance We're looking for an experienced ServiceNow Platform Owner to lead the strategy, governance, and evolution of ServiceNow platforms across multiple client environments. This is a senior leadership role focused on driving platform value, shaping roadmap decisions, and ensuring ServiceNow capabilities align with business objectives and transformation programmes. The is not a technical role, the individual with typically work as a conduit between the customer and the teams that support and manage the platform, they would also make sure the correct process and governance are followed. Ideally the candidate would be engagement/project managers or senior business analyst or process architects. What You'll Do Own the ServiceNow platform strategy, roadmap, and governance. Drive platform adoption, optimisation, and value realisation. Act as a trusted advisor to senior stakeholders and clients. Lead cross-functional teams across architecture, development, support, and service delivery. Manage platform performance, continual improvement, risk, and compliance. Oversee demand management, prioritisation, and investment decisions. Support commercial growth opportunities and client success. What You'll Bring Proven experience as a ServiceNow Platform Owner, Product Owner, Service Owner, or similar leadership role. Strong knowledge of ServiceNow capabilities, including ITSM, ITOM, CSM, and HRSD . Experience managing complex multi-instance or multi-client environments. Expertise in platform governance, operating models, and service improvement. Strong stakeholder management skills with experience influencing at executive level. Understanding of risk, compliance, and governance within enterprise environments. Eligible to obtain UK SC Clearance. Desirable ServiceNow certifications (CSA, CIS, CAD). ITIL v4 Foundation or higher. Experience within Financial Services, Public Sector, Defence, or other regulated industries. Experience leading major ServiceNow transformation programmes. Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. Work with third party support providers, IT and finance operations to resolve logged issues. Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Improve and develop procedures and processes for all stakeholders. Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: Ideally degree educated and/or 5+ years of experience in similar roles. Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Solutions-orientated and proactive approach to work. Willingness to upskill on the job through internal and external training. Able to demonstrate a high level of discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
10/08/2026
Full time
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. Work with third party support providers, IT and finance operations to resolve logged issues. Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Improve and develop procedures and processes for all stakeholders. Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: Ideally degree educated and/or 5+ years of experience in similar roles. Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Solutions-orientated and proactive approach to work. Willingness to upskill on the job through internal and external training. Able to demonstrate a high level of discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
IT Analyst Department: Information Technology Reports To: IT Director Classification: Individual Contributor Location: UK, Bristol (Hybrid: 2 days per week in office) Experience: Minimum2-4 yearsin IT end-user support, IT operations/administration About Telestream Telestreamis a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content whileoptimizingoperations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support 400employees across 25 countries. Position Summary Telestreamis looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration - ideal for someone who has outgrown tier-1 support and is building toward a systems administrationcareer butisn'tyet ready for a fullSystems Administratortitle.You'llprovide end-user support, manage day-to-day IT operations, and get exposure to broadersystemsadministration work as you grow. This is a hands-on, generalist IT role.You'llwork closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. What You'll Do Provide end-user support for hardware, software, and account issues via our ticketing system Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing) Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint) Manage and resolve tickets in our ITSM platform, ensuringaccuratedocumentation andtimelyresolution Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks Support identity and access management processes, including Okta administration Maintain basic security hygiene practices (access reviews, patching support, endpoint basics) Assistwith onboarding/offboarding processes, including account provisioning and equipment setup Escalate and collaborate with senior IT staff on more complex systems administration issues Maintainaccuraterecords and reporting related to IT assets, tickets, and system changes Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Bring 2+ years of experience in a help desk, IT support, or junior systems administration role Working knowledge of Active Directory and Microsoft 365 administration Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow) Basic scripting ability (PowerShell and/or Python) for task automation Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint) Exposure to identity management platforms (Okta or similar) preferred Foundational understanding of IT security best practices Strong communicationskills and a customer-service mindset Comfortable working independently while knowing when to upscale Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office Bonus Points For Prior exposure to systems administration tasks (servers, backups, infrastructure) Experience supporting a distributed/global team across time zones Interest in growing into a full systems administrator role over time We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. Private healthcare scheme Life Assurance/Income Protection Schemes Pension Scheme w/ company contribution Paid Vacation & Sick Days Health & Well-Being Supportvia EAP
06/08/2026
Full time
IT Analyst Department: Information Technology Reports To: IT Director Classification: Individual Contributor Location: UK, Bristol (Hybrid: 2 days per week in office) Experience: Minimum2-4 yearsin IT end-user support, IT operations/administration About Telestream Telestreamis a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content whileoptimizingoperations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support 400employees across 25 countries. Position Summary Telestreamis looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration - ideal for someone who has outgrown tier-1 support and is building toward a systems administrationcareer butisn'tyet ready for a fullSystems Administratortitle.You'llprovide end-user support, manage day-to-day IT operations, and get exposure to broadersystemsadministration work as you grow. This is a hands-on, generalist IT role.You'llwork closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. What You'll Do Provide end-user support for hardware, software, and account issues via our ticketing system Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing) Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint) Manage and resolve tickets in our ITSM platform, ensuringaccuratedocumentation andtimelyresolution Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks Support identity and access management processes, including Okta administration Maintain basic security hygiene practices (access reviews, patching support, endpoint basics) Assistwith onboarding/offboarding processes, including account provisioning and equipment setup Escalate and collaborate with senior IT staff on more complex systems administration issues Maintainaccuraterecords and reporting related to IT assets, tickets, and system changes Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Bring 2+ years of experience in a help desk, IT support, or junior systems administration role Working knowledge of Active Directory and Microsoft 365 administration Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow) Basic scripting ability (PowerShell and/or Python) for task automation Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint) Exposure to identity management platforms (Okta or similar) preferred Foundational understanding of IT security best practices Strong communicationskills and a customer-service mindset Comfortable working independently while knowing when to upscale Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office Bonus Points For Prior exposure to systems administration tasks (servers, backups, infrastructure) Experience supporting a distributed/global team across time zones Interest in growing into a full systems administrator role over time We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. Private healthcare scheme Life Assurance/Income Protection Schemes Pension Scheme w/ company contribution Paid Vacation & Sick Days Health & Well-Being Supportvia EAP
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
04/08/2026
Full time
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely with stakeholders and technical teams. Key qualifications include over 7 years of Business Analyst experience and significant hands-on work with ServiceNow modules. This position offers a hybrid working model with a focus on Agile methodologies and process improvement.
30/07/2026
Full time
N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely with stakeholders and technical teams. Key qualifications include over 7 years of Business Analyst experience and significant hands-on work with ServiceNow modules. This position offers a hybrid working model with a focus on Agile methodologies and process improvement.
JOB TITLE: Senior ServiceNow Business Analyst Location: Glasgow, UK Job Type: Contract- Hybrid Job Summary We are looking for an experienced Senior ServiceNow Business Analyst with strong expertise in gathering business requirements, translating them into ServiceNow solutions, and working closely with stakeholders, developers, and technical teams. The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support. Required Skills Strong experience as a Business Analyst in ServiceNow projects Good understanding of ServiceNow modules such as: ITSM ITOM HRSD CMDB Service Catalog Incident, Change, Problem Management Experience with Agile/Scrum methodologies Strong stakeholder management and communication skills Ability to create process maps and functional documentation Knowledge of integrations, workflows, and ServiceNow platform capabilities Experience in requirement gathering and business process analysis Strong analytical and problem-solving skills Required Experience 7+ years of experience as Business Analyst 4+ years of experience working on ServiceNow platform projects Experience working in enterprise/global environments preferred Education Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
30/07/2026
Full time
JOB TITLE: Senior ServiceNow Business Analyst Location: Glasgow, UK Job Type: Contract- Hybrid Job Summary We are looking for an experienced Senior ServiceNow Business Analyst with strong expertise in gathering business requirements, translating them into ServiceNow solutions, and working closely with stakeholders, developers, and technical teams. The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support. Required Skills Strong experience as a Business Analyst in ServiceNow projects Good understanding of ServiceNow modules such as: ITSM ITOM HRSD CMDB Service Catalog Incident, Change, Problem Management Experience with Agile/Scrum methodologies Strong stakeholder management and communication skills Ability to create process maps and functional documentation Knowledge of integrations, workflows, and ServiceNow platform capabilities Experience in requirement gathering and business process analysis Strong analytical and problem-solving skills Required Experience 7+ years of experience as Business Analyst 4+ years of experience working on ServiceNow platform projects Experience working in enterprise/global environments preferred Education Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference. Role Summary We are seeking a highly motivated and customer focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT related issues and requests, providing support to end users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Collaboration: Work collaboratively with our helpdesks in Nairobi, Dubai and Singapore to hand over tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboard new members of staff, ensuring that their IT services, laptops and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Ensure all end user IT assets are captured and that the asset management system is kept up to date. Security: Work with the Cyber Security team to maintain security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures and security standards. Person Specification - Essential Previous experience working within an IT Support role. ITIL foundation qualification. Excellent communication skills, including the ability to convey technical information to non technical stakeholders. Excellent analytical and problem solving skills to identify and resolve technical issues. Capability to work independently and as part of a team. Knowledge and experience working with Windows 10/11, macOS/iOS, Microsoft 365, Entra (Azure Active Directory), Exchange Online, MDM tools, ITSM applications or other ticket management tools. Ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self starter, able to take initiative and find resolutions to new issues and share knowledge with other team members. Person Specification - Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge and experience of working with Slack, Freshservice, video conferencing.
23/07/2026
Full time
We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference. Role Summary We are seeking a highly motivated and customer focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT related issues and requests, providing support to end users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Collaboration: Work collaboratively with our helpdesks in Nairobi, Dubai and Singapore to hand over tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboard new members of staff, ensuring that their IT services, laptops and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Ensure all end user IT assets are captured and that the asset management system is kept up to date. Security: Work with the Cyber Security team to maintain security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures and security standards. Person Specification - Essential Previous experience working within an IT Support role. ITIL foundation qualification. Excellent communication skills, including the ability to convey technical information to non technical stakeholders. Excellent analytical and problem solving skills to identify and resolve technical issues. Capability to work independently and as part of a team. Knowledge and experience working with Windows 10/11, macOS/iOS, Microsoft 365, Entra (Azure Active Directory), Exchange Online, MDM tools, ITSM applications or other ticket management tools. Ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self starter, able to take initiative and find resolutions to new issues and share knowledge with other team members. Person Specification - Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge and experience of working with Slack, Freshservice, video conferencing.
An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes. Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria. Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems. Ensuring solutions align with wider service management processes and technology environments. Supporting testing, validation and User Acceptance Testing (UAT) activities. Identifying delivery risks, dependencies and implementation considerations. Producing operational documentation, training materials and implementation resources to support adoption. What we are looking for: Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role Proven experience delivering Jira Service Management implementations. Strong Business Analysis experience within system implementation, digital transformation or operational change programmes. Experience working with HubSpot integrations. Previous involvement in projects that have progressed from discovery through to implementation and delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
22/07/2026
Contractor
An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes. Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria. Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems. Ensuring solutions align with wider service management processes and technology environments. Supporting testing, validation and User Acceptance Testing (UAT) activities. Identifying delivery risks, dependencies and implementation considerations. Producing operational documentation, training materials and implementation resources to support adoption. What we are looking for: Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role Proven experience delivering Jira Service Management implementations. Strong Business Analysis experience within system implementation, digital transformation or operational change programmes. Experience working with HubSpot integrations. Previous involvement in projects that have progressed from discovery through to implementation and delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
