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We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

hackajob is partnering directly with KPMG in the UK to hire for this role. The Role Communicating compelling and well thought out solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall Enterprise Performance Management (EPM) solution leveraging leading practice solutions to support the business requirements. The Person Recognises the importance of continuous self and team development and actively strives to achieve this. Helps others to understand how their work contributes to the overall success of an engagement and the wider firm Builds strong global relationships and actively seeking out the global network's best experts to - address client needs Communicates compelling and well thought out solutions to complex problems Builds constructive working relationships across different teams, functions, countries or cultures Fosters a sense of self belief and confidence in others Seeks to understand other's motivations Supports others to make brave decisions Functional skills: An understanding of the key business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Higher Education, Retail, Insurance, Local Government etc.). Excellent influencing skills, with the ability to land key decisions with senior leaders and key business stakeholders. Experience of multiple Oracle Cloud EPM implementation project lifecycles, from presales, scoping and planning through to post go live support, as a Solution Architect. (Must have) Detailed knowledge of Oracle Cloud EPM enabled end-to-end business process across Finance. (Must Have) A background in designing and delivering end-to-end business processes across multiple functional areas including FP&A processes Planning (including financial planning, workforce planning, capital expenses planning, project planning, strategic planning) Financial close and consolidation, Reconciliation, Data management and other oracle cloud products (Must have) Experience in design and Implementation EPM applications Primarily EPBCS, FCCS, PCMCS, DM and EDMCS and experience in other processes like ARCS and EPRCS would be advantageous. Experience in Key finance and accounting processes that includes general accounting and corporate consolidation, financial planning and analysis, accounts payables and receivable, fixed assets, and Management Reporting Experience with governance controls, change management, conceptual data modelling, master data management, data standardization and data quality management Broad knowledge of other Oracle Cloud product sets like ERP, SCM, HCM and Payroll solutions. An understanding of the functional, application and technical architectural elements of an Oracle Cloud EPM programme. Experience of operating and implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. Experience of managing a team of 10+ colleagues, including client and third parties. Experience in planning and estimating Oracle Cloud EPM programmes. An appreciation of the influence of user experience-based design e.g. Personas, user journeys and how this can be used to augment a solution Educated to degree level or equivalent. Professional skills: Excellent documentation, reporting and presentation skills in both a virtual and in person mode. Well-developed analytical skills and the ability to provide clarity to complex issues and synthesise large amounts of information. Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.). Highly proficient Microsoft Office skills particularly Excel, PowerPoint and Microsoft Projects. Excellent interpersonal, team building, organisational and motivational skills. Fast learner with an ability to get up-to-speed in a short space of time. Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications. Good attention to detail and an ability to analyse and use data in decision making. Excellent organisational and multitasking skills with ability to balance competing priorities. Experience identifying, diagnosing and resolving issues independently; taking initiative even under unfamiliar or ambiguous circumstances. Anticipates need to re-prioritise; can shift gears and comfortably makes decisions based on new information. JBRP1_UKTJ

hackajob is partnering directly with KPMG in the UK to hire for this role. The Role Communicating compelling and well thought out solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall Enterprise Performance Management (EPM) solution leveraging leading practice solutions to support the business requirements. The Person Recognises the importance of continuous self and team development and actively strives to achieve this. Helps others to understand how their work contributes to the overall success of an engagement and the wider firm Builds strong global relationships and actively seeking out the global network's best experts to - address client needs Communicates compelling and well thought out solutions to complex problems Builds constructive working relationships across different teams, functions, countries or cultures Fosters a sense of self belief and confidence in others Seeks to understand other's motivations Supports others to make brave decisions Functional skills: An understanding of the key business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Higher Education, Retail, Insurance, Local Government etc.). Excellent influencing skills, with the ability to land key decisions with senior leaders and key business stakeholders. Experience of multiple Oracle Cloud EPM implementation project lifecycles, from presales, scoping and planning through to post go live support, as a Solution Architect. (Must have) Detailed knowledge of Oracle Cloud EPM enabled end-to-end business process across Finance. (Must Have) A background in designing and delivering end-to-end business processes across multiple functional areas including FP&A processes Planning (including financial planning, workforce planning, capital expenses planning, project planning, strategic planning) Financial close and consolidation, Reconciliation, Data management and other oracle cloud products (Must have) Experience in design and Implementation EPM applications Primarily EPBCS, FCCS, PCMCS, DM and EDMCS and experience in other processes like ARCS and EPRCS would be advantageous. Experience in Key finance and accounting processes that includes general accounting and corporate consolidation, financial planning and analysis, accounts payables and receivable, fixed assets, and Management Reporting Experience with governance controls, change management, conceptual data modelling, master data management, data standardization and data quality management Broad knowledge of other Oracle Cloud product sets like ERP, SCM, HCM and Payroll solutions. An understanding of the functional, application and technical architectural elements of an Oracle Cloud EPM programme. Experience of operating and implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. Experience of managing a team of 10+ colleagues, including client and third parties. Experience in planning and estimating Oracle Cloud EPM programmes. An appreciation of the influence of user experience-based design e.g. Personas, user journeys and how this can be used to augment a solution Educated to degree level or equivalent. Professional skills: Excellent documentation, reporting and presentation skills in both a virtual and in person mode. Well-developed analytical skills and the ability to provide clarity to complex issues and synthesise large amounts of information. Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.). Highly proficient Microsoft Office skills particularly Excel, PowerPoint and Microsoft Projects. Excellent interpersonal, team building, organisational and motivational skills. Fast learner with an ability to get up-to-speed in a short space of time. Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications. Good attention to detail and an ability to analyse and use data in decision making. Excellent organisational and multitasking skills with ability to balance competing priorities. Experience identifying, diagnosing and resolving issues independently; taking initiative even under unfamiliar or ambiguous circumstances. Anticipates need to re-prioritise; can shift gears and comfortably makes decisions based on new information. JBRP1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £28,000 - £30,000 Staff Share Equity Scheme - your piece of the 'Purple Pie' New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role. JBRP1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

A successful and progressive Engineering Plastic Company and a leader in the production of close tolerance injection moulded components is looking for a Business Development Manager with technical sales experienceto join the team. They are based in Enfield, but you will cover an area south of the M4 all the way to Cornwall and clockwise around the M25 to Essex. Benefits Pension. Home working, with one monthly office meeting 25 days holiday plus bank holidays. Commission of 2% of invoiced tooling business and 2% on component sales invoiced. (10-15k) Car allowance £750 pounds per month + 30p per mile or a company car. What youll be doing as Business Development Manager: Selling the companies processes and services Expanding the customer and market base both internationally and domestically. Arrange visits with new potential clients both in the UK and abroad. Increasing revenue and income within the strategic customer base Create and maintain a database of potentialcustomers Arrange regular meetings with customers/potentials and circulate weekly activity list via your outlook diary. Preparation of quotes and review with the management team prior to forwarding to the customer. Attend exhibitions both internationally and domestically to look for new potential business. Negotiate price increases where necessary with customers professionally Advise customers/potentials on any new process development the company can offer What were looking for in a Business Development Manager: Must have Injection Moulding / Plastic sales experience. Good communication skills and excellent telephone manner. Commercially aware with the ability to be self-motivated and work well under pressure. Must be able to speak with clients at a technical level and to be able to discuss their requirements in detail. To apply for this role as Business Development Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to. JBRP1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

CHANNEL MANAGER - UK & EMEA (CYBER SECURITY) FULLY REMOTE UP TO £80,000 + PROGRESSION THE OPPORTUNITY: Get Recruited are recruiting on behalf of a rapidly growing Cyber Security business that is expanding its commercial team. Due to continued growth, they are looking to appoint an experienced UK & EMEA Channel Manager to take ownership of their partner ecosystem across the region. This is a fantastic opportunity for an experienced Channel Manager who has built strong relationships across the Cyber Security channel and thrives in a fast-paced, scale-up environment. You'll play a key role in developing and growing a network of value-added resellers (VARs), distributors, MSPs and strategic technology partners, helping to drive partner-generated revenue across the UK and Europe. This role would suit someone currently working as a Channel Manager, Senior Channel Manager, Partner Manager, Alliance Manager, Channel Sales Manager or Strategic Partner Manager within the Cyber Security sector. THE CHANNEL MANAGER ROLE: Recruiting, developing and managing strategic channel partners across the UK and EMEA Managing and growing relationships with existing VARs, distributors, MSPs and technology partners Driving partner-generated pipeline and revenue against agreed commercial targets Creating and executing partner business plans to maximise growth opportunities Delivering partner onboarding, enablement programmes and ongoing engagement initiatives Working closely with the marketing team on joint campaigns, events and demand generation activity Identifying new partner opportunities across target markets and expanding the partner network Building strong executive-level relationships with key channel partners Collaborating with internal sales and technical teams to maximise partner success Monitoring partner performance, forecasting pipeline and reporting against KPIs THE PERSON: Current or previous experience as a Channel Manager, Partner Manager, Alliance Manager or similar within the Cyber Security industry At least 5 years' experience building and managing channel partnerships Proven experience working with security-focused VARs, distributors, MSPs and strategic technology partners across the UK and Europe Demonstrable success recruiting, enabling and growing channel partners to generate measurable revenue Experience developing partner business plans, enablement programmes and joint go-to-market initiatives Strong knowledge of the Cyber Security market, ideally within endpoint security, network security, data security or related enterprise security solutions Commercially driven with excellent relationship management, negotiation and communication skills A proactive, self-motivated individual who enjoys building channels within a high-growth technology business Comfortable operating autonomously whilst working collaboratively across sales, marketing and technical teams By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. JBRP1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.