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About Graphcore How often do you get the chance to build a technology that transforms the future of humanity? Graphcore products have set the standard in made-for-AI compute hardware and software, gaining global attention and industry acclaim. Now we are developing the next generation of artificial intelligence compute with systems that will allow AI researchers to develop more advanced models, help scientists unlock exciting new discoveries, and power companies around the world as they put AI at the heart of their business. Graphcore recently joined SoftBank Group - bringing large and ongoing investment from one of the world's leading backers of innovative AI companies. Job Summary We are looking for a Senior Engineer to join our Cloud Platform Team and help develop and deploy clouds and services. Working closely with our colleagues in Software Platform, Datacentre Operations and Product Development teams, you will deploy services on our fleet of cutting edge AI systems. As part of our Software Platform organisation, you will be involved in the cloud integration, validation, performance benchmarking, optimisation, and development of our high-performance AI solutions. These include in house AI systems alongside off the shelf high-performance servers, switches and storage solutions. This is a hand on technical role requiring a solid background in the use of cloud infrastructure, deployment using Infrastructure as Code, observability, high-performance networking and storage systems. You may have been working in an IT organisation, a datacentre, a cloud provider or as a developer of orchestration or cloud services. The Software Platform team at Graphcore We build Graphcore products into large scale AI solutions for our customers and the Cloud Platform Team is responsible for providing such systems to both internal users via private clouds and customers via our own public clouds. Often the internal systems will be using and developing pre release hardware and software, so it's vital you are comfortable with unproven components. Responsibilities and Duties Develop and operate Kubernetes managed end user services on our private clouds and support internal users in their use. You will turn end user and product requirements into deployed services. Work with our Datacentre Operations Engineers to maintain and operate the fleet of AI systems at peak performance in our private clouds. Configure and test new Graphcore AI hardware and systems using Continuous Deployment and Infrastructure as code in internal and external datacentres. Skills and Experience (all required) Bachelor's degree or equivalent practical experience in a relevant subject. Experience with managing production Kubernetes clusters and workloads with a continuous delivery tool such as ArgoCD. Solid software engineering or IT experience with a proven track record of delivering technical output as an individual contributor. Experience working in an AGILE and SCRUM framework, including understanding of priorities, risks, issues, impacts and constraints. Strong proven Linux scripting ability (bash, python, awk, sed). Strong proven Linux system administration (Ubuntu, RHEL and variants). Experience with a version control system (preferably Git) and using it to manage system configuration or automation. Experience with Continuous Integration or testing pipelines using GitLab, GitHub or similar. A solid hands on understanding of the technologies underpinning cloud services (APIs, virtualisation of CPUs, IO, systems), virtual networks, block storage, resource management and monitoring. Experience with IAC automation tools (Terraform/OpenTofu, Ansible, Packer). Good communication and presentation skills, and experience dealing with end users of IT services. An ability to work independently on critical infrastructure with minimal oversight, and with a focus on end user availability. Desirable but not required: Experience with OpenStack cloud platform(s). Experience with solutions for monitoring and observability. e.g. Grafana, Prometheus, OpenSearch/ElasticSearch, Loki. Experience with High Performance Computing (HPC) environments using SLURM or similar batch workload solutions. Programming experience with Python3 utilising classes and inheritance. Benefits In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. Sponsorship Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.

Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND 01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we're growing the team to take it even further. About The Role We are looking for a Senior Software Engineer to help transform our advanced robotics stack into a dependable product ready for the real world. This is a deeply technical and hands on role. You will write production code, integrate subsystems, and work directly with robots in both simulation and real hardware environments. You will be part of a focused team responsible for the application level software that connects control, navigation, perception, learning, and platform systems. Your work will ensure that these components operate as a coherent and reliable system that users can interact with seamlessly. This role involves close collaboration with engineers across multiple domains. You will contribute to architectural decisions, build prototypes, and iterate quickly. It is well suited to someone who enjoys working close to hardware and solving practical, cross disciplinary challenges. What You'll Do You will develop and maintain application level software for humanoid robots. You will integrate software components from controls, navigation, computer vision, reinforcement learning, and platform teams. You will contribute to the structure and evolution of the application architecture and its interfaces. You will work closely with the product and engineering teams to define priorities and deliver robust features. You will debug complex robotic systems in both simulated and physical environments. You will support on site validation efforts when needed and contribute to field testing. What We're Looking For You have at least five years of experience in robotics or a closely related field. You are highly proficient in C++ and have experience delivering production grade software. You have a solid understanding of robotic subsystems including control, perception, navigation, and learning. You are familiar with ROS or ROS2 or equivalent middleware platforms. You are comfortable reading, understanding, and integrating code from a range of other engineering teams. You have experience debugging systems on hardware and enjoy hands on problem solving. You are a strong communicator and collaborative team member, able to work effectively across disciplines. What We Offer Meaningful time off to rest and recharge: 23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays. Fully funded private healthcare for UK employees, with broad provider access, virtual and in person care, and strong mental health and serious illness support. Equity included-we believe builders should share in what they build. Pension scheme with a total 8% contribution (5% employee, 3% employer) on full earnings. Free daily breakfast, catered lunch, and snacks in office. Collaboration with top tier engineers, researchers, and product experts in AI and robotics. Freedom to influence the product and own key initiatives.

Job description Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design led approach to service delivery. Key responsibilities Scope Responsible to a Lead Designer Hands on design to assure the successful design and delivery of public services through technology. Acts as a subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders. Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice. Actively supports retention, hiring, and team quality. Mentoring and coaching within the design community. Senior Designers at Made Tech are senior practitioners Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles. An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign. Advocate for the Interaction and Service Design practice internally and externally. Able to coach and mentor others, and define the interaction and service design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design. Develop a wide breadth of knowledge across the industry or business. Take the initiative and are fully responsible for their own outcomes Work is often self initiated. Able to define an approach from first principles, and propose alternative ways to deliver. Fully responsible for meeting their objectives on an engagement. Contribute to overall design outcomes of an engagement Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements. Defines what 'good' design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables. Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Supports client collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage. Highly accountable Comfortable with owning a problem and are committed to seeing it through to resolution. Actively look to deliver a positive outcome, even if they can't personally do it. Have a growth mindset Always willing to learn and develop. Candid but kind communicators Give feedback often. Understand that a balance of positive and constructive feedback is the most effective way to work. Comfortable having difficult conversation. Skills, knowledge and expertise Practice Create a shared understanding of problems to solve and ideas to test. Make things real through storytelling and uncovering the 'why'. Caring about design enough to make sure everyone can use public services. Make use of the Made Tech playbooks where they exist and support their development. Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society. Teamwork Introduce good habits for sharing and improving design work into teams. Community Support the hiring and onboarding of designers (contract and permanent). Help define Made Tech design principles through delivering effective public services. Represent and advocate for user centred design publicly and internally. Commercial Build relationships with clients, earning their trust and understanding their needs. Support the commercial team to win new work by contributing and reviewing bids relating to UCD. Contribute to marketing materials (blogs, case studies, talks). Key measures Case studies of how to design and deliver good public services and outcomes. Contributing to the growth and happiness of the UCD community at Made Tech. Deliver your project objectives on time and to the expected standard. Display the Made Tech values and behaviours reflected in feedback from colleagues and clients. Behaviours Client Focus - a need to put the most compelling offer possible in front of the client. Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues. One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. Job benefits We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays. Flexible Working Hours - we are flexible with what hours you work. Flexible Parental Leave - we offer flexible parental leave options. Remote Working - we offer part time remote working for all our staff. Paid counselling - we offer paid counselling as well as financial and legal advice. If successful, you will be required to undertake an SC clearance.

Salary £48,500 - £67,250 per annum, FTE Contract Full-time, permanent, with flexible working options available. Location UK, remote or hybrid in London or Leeds if desired, with potential for some national travel at times Application deadline 24/08/2026 Benefits include Interest-free season ticket loans, electric vehicle and cycle to work schemes Up to 18 weeks of paid parental leave depending on your situation Pension with up to 5% matching contribution from dxw Flexible working to support your wellbeing and personal commitments Macbook and home office setup budget About the role As a Delivery Lead at dxw, you'll take day to day responsibility for leading client facing delivery teams and helping them do their best work. You'll combine strong delivery management with empathetic leadership, creating the conditions for multidisciplinary teams to deliver high quality, user centred digital services. You'll work closely with clients and dxw colleagues to form a single, collaborative team, keeping everyone aligned around clear outcomes, product vision and user needs. You'll support teams to work in agile ways, continuously improving how they operate and delivering at a sustainable pace. Delivery Leads at dxw usually report into a Delivery Principal and are a core part of our delivery community. We offer a broad salary range with this role to welcome candidates at different stages of senior experience. Your starting salary will reflect the depth of your delivery leadership, client management background, and hands on agile experience. Key responsibilities Lead multidisciplinary, agile teams to deliver digital projects and services for public and third sector clients. Take responsibility for the day to day delivery of one or two projects at a time, balancing scope, time, budget and quality. Keep teams focused on outcomes and value, ensuring work is driven by user needs and product vision. Facilitate regular team ceremonies, such as stand ups, planning sessions and retrospectives, to support effective delivery and continuous improvement. Agile ways of working Support teams to self organise and work at a sustainable pace. Apply a range of agile and lean tools and techniques pragmatically, adapting them to the context of each team and client. Help clients understand and adopt agile principles and practices within their own organisations. Encourage reflection and learning, using evidence from delivery to improve how teams work. Working with clients and stakeholders Build strong, trusted relationships with clients and act as a key point of contact on delivery. Manage client expectations and communicate progress, risks and issues clearly and transparently. Make timely, pragmatic decisions that balance the needs of the team, the project and the client. Contribute to sales bids and proposals, and help maintain long term client relationships. Contribution to dxw Work closely with Account Managers to escrow risks and issues where appropriate and align on delivery approach. Contribute to dxw's wider delivery practice, sharing learning and improving how we work. Take part in internal initiatives and projects, such as diversity and inclusion work, sustainability efforts or capability building. Expectations of the role This is a billable role, with most time (typically 4-5 days per week) spent on client facing delivery work. Projects will vary in size and complexity, often aligned to the phases in theGOV.UK Service Manual. You'll usually work on one or two projects at a time. You'll be expected to work flexibly and collaborate closely with colleagues and clients across the UK. About you You care about building public services that work well for the people who rely on them, and about creating supportive, high performing teams. You: Have experience leading or managing delivery in multidisciplinary digital teams. Are confident using a range of agile tools and techniques to keep work moving and teams healthy. Know how to bring together developers, designers, researchers and others to understand problems and deliver solutions. Use empathy and clear communication to get the best from people and help teams perform well. Can balance delivery, people and client needs without losing sight of outcomes and value. Enjoy working collaboratively with clients and colleagues. We work with organisations in the public, non-profit and private sectors that provide digital public services across the UK. Something we call the digital public realm. We take ideas and problems and turn them into live services that work. With a track record of designing, building and supporting vital services that fit seamlessly into users' lives.

Salary £48,500 - £67,250 per annum, FTE Contract Full-time, permanent, with flexible working options available. Location UK, remote or hybrid in London or Leeds if desired, with potential for some national travel at times Application deadline 24/08/2026 Benefits include Interest-free season ticket loans, electric vehicle and cycle to work schemes Up to 18 weeks of paid parental leave depending on your situation Pension with up to 5% matching contribution from dxw Flexible working to support your wellbeing and personal commitments Macbook and home office setup budget About the role As a Delivery Lead at dxw, you'll take day to day responsibility for leading client facing delivery teams and helping them do their best work. You'll combine strong delivery management with empathetic leadership, creating the conditions for multidisciplinary teams to deliver high quality, user centred digital services. You'll work closely with clients and dxw colleagues to form a single, collaborative team, keeping everyone aligned around clear outcomes, product vision and user needs. You'll support teams to work in agile ways, continuously improving how they operate and delivering at a sustainable pace. Delivery Leads at dxw usually report into a Delivery Principal and are a core part of our delivery community. We offer a broad salary range with this role to welcome candidates at different stages of senior experience. Your starting salary will reflect the depth of your delivery leadership, client management background, and hands on agile experience. Key responsibilities Lead multidisciplinary, agile teams to deliver digital projects and services for public and third sector clients. Take responsibility for the day to day delivery of one or two projects at a time, balancing scope, time, budget and quality. Keep teams focused on outcomes and value, ensuring work is driven by user needs and product vision. Facilitate regular team ceremonies, such as stand ups, planning sessions and retrospectives, to support effective delivery and continuous improvement. Agile ways of working Support teams to self organise and work at a sustainable pace. Apply a range of agile and lean tools and techniques pragmatically, adapting them to the context of each team and client. Help clients understand and adopt agile principles and practices within their own organisations. Encourage reflection and learning, using evidence from delivery to improve how teams work. Working with clients and stakeholders Build strong, trusted relationships with clients and act as a key point of contact on delivery. Manage client expectations and communicate progress, risks and issues clearly and transparently. Make timely, pragmatic decisions that balance the needs of the team, the project and the client. Contribute to sales bids and proposals, and help maintain long term client relationships. Contribution to dxw Work closely with Account Managers to escrow risks and issues where appropriate and align on delivery approach. Contribute to dxw's wider delivery practice, sharing learning and improving how we work. Take part in internal initiatives and projects, such as diversity and inclusion work, sustainability efforts or capability building. Expectations of the role This is a billable role, with most time (typically 4-5 days per week) spent on client facing delivery work. Projects will vary in size and complexity, often aligned to the phases in theGOV.UK Service Manual. You'll usually work on one or two projects at a time. You'll be expected to work flexibly and collaborate closely with colleagues and clients across the UK. About you You care about building public services that work well for the people who rely on them, and about creating supportive, high performing teams. You: Have experience leading or managing delivery in multidisciplinary digital teams. Are confident using a range of agile tools and techniques to keep work moving and teams healthy. Know how to bring together developers, designers, researchers and others to understand problems and deliver solutions. Use empathy and clear communication to get the best from people and help teams perform well. Can balance delivery, people and client needs without losing sight of outcomes and value. Enjoy working collaboratively with clients and colleagues. We work with organisations in the public, non-profit and private sectors that provide digital public services across the UK. Something we call the digital public realm. We take ideas and problems and turn them into live services that work. With a track record of designing, building and supporting vital services that fit seamlessly into users' lives.

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human like AI voice model. Today, we serve millions of users and thousands of businesses- from fast growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team-builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher quality results. We do this across the whole company-engineering, growth and operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact-beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location-past offsites have included Croatia and Italy. Co working: If you're not located near one of our main hubs, we offer a monthly co working stipend. About the role We're looking for a TechSupport Engineer based out of our London office. This is a hybrid role-4 days per week on site and one day working from home. What You'll Do Device lifecycle management: Assist with laptop procurement, setup, returns and secure wiping. Office IT support: Provide on hand support to our colleagues in our London office. AV support: Ensure meeting rooms and AV equipment are running reliably. End user support: Handle inbound support requests and be a friendly first point of contact for the team. Onboarding: Run IT onboarding calls for new joiners. New IT projects: Contribute to Tech Ops initiatives. Automation and tooling: Build automations and Slack bots to streamline repetitive work. Documentation: Write and maintain clear internal IT documentation and guides. What you bring A friendly, end user focused attitude. You genuinely enjoy helping people solve problems. Strong organisational skills and a proactive mindset. Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling). A willingness to learn new tools and technologies quickly. Clear written and verbal communication skills. Bonus Prior experience in a high growth/startup environment. Experience in a customer or public facing role. Familiarity with bash scripting. What we offer At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer: Stock options; we want you to have ownership in the company and share the successes that lie ahead. That's why we offer early employees stock options as part of their compensation package. Extraordinary team; we favor ambitious, smart people striving for outsized impact. You'll work on the state of the art surrounded by people with extraordinary skills and positive attitudes. We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation. Annual company off sites; the last ones were in Croatia, Portugal and Switzerland.

Great employee experiences don't happen by accident - they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there. Our UX team is on a mission to transform our Human Resources apps and systems - from onboarding and benefits to performance and beyond - turning friction into flow and complexity into clarity. If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you. The Role As a UX / Product Research & Strategy Lead you'll drive the strategic direction of the experience, owning the research programme that underpins product vision and direction. Building on all the skills of a Senior UX Researcher, your focus extends beyond individual research studies to shaping the north star for the experience and ensuring that research and strategy are deeply embedded in how product decisions are made. You'll lead the full range of research needed to understand users, markets, and the competitive landscape, and will collaborate directly with senior stakeholders to translate those insights into a clear, compelling experience strategy. Responsibilities Take direct ownership of defining and evolving the experience north star - working with product, design, and business leadership to articulate a clear, evidence-based vision for where the experience needs to go and why Lead the development of the experience strategy, translating research insights, market intelligence, and business goals into actionable strategic direction that guides product roadmaps and design priorities Drive senior stakeholder alignment around the experience vision, facilitating workshops and strategy sessions that bring together diverse perspectives and build consensus around user-centred outcomes Establish and lead a programme of research and strategic discovery that continuously informs and challenges the north star, ensuring it remains grounded in real user needs and evolving business context Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared Design and execute research studies that follow research best practices and methodologies Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed Collaborate and share research findings and insights across the organization Provide guidance and rigor around research methodologies and best practices Define relevant metrics for benchmarking and measurement of journeys Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact Mentor user researchers and designers doing research to grow and scale research capabilities Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems Apply a positive and constructive attitude to all feedback Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs Keep up to date with the latest UX practices, innovations, and tools Help to support new UX starters in the team Participate in the wider UX community of practice Required Skills, Experience and Competencies Significant relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacity Extensive hands on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages Proven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star vision Experience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience direction Ability to lead workshops relating to UX Research both in person & remote Creative problem solver comfortable dealing with uncertainty and ambiguity at a strategic level Self starter with the ability to define goals, strategies, and research programmes with limited direction Able to combine strategic thinking with pragmatism without sacrificing quality Proactive and positive attitude, with strong attention to detail & analytical skills Outstanding written and oral communication skills, including confident presentation to senior leadership Significant experience working with senior stakeholders, product managers, and engineers Familiarity with research tools e.g. UserZoom, Dovetail, EnjoyHQ, Qualtrics Bachelor's/University degree Desirable Skills, Experience and Competencies Experience in e-commerce/Internet/mobile space Experience with agile methodology Financial services industry and commercial banking experience Experience with service design, systems thinking, or experience strategy frameworks Master's degree Education: Bachelor's/University degree, Master's degree preferred At least one formal UX Qualification What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Digital Design Engineering Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Aim high, go beyond! At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on The Satcom team is responsible for the design, delivery and performance of Open Cosmos' satellite communications services, spanning the space segment, ground infrastructure and global connectivity. We're now looking for a Senior Spectrum Systems Engineer to take ownership of how spectrum compliance is designed into our satellite systems from day one. What will you be doing? As Senior Spectrum Systems Engineer you'll take the lead on translating spectrum regulations into system design-using modelling and simulation to ensure compliance without compromising performance. You will: Translate regulatory constraints (EPFD, PFD, EIRP) into system and sub-system requirements Build and own end-to-end simulation models for interference and spectrum compliance Define system design limits ("design-to-compliance") for payload and user terminals Model interference, coexistence, and mitigation strategies across constellations Produce high-quality datasets to support ITU filings and coordination Lead verification and validation of spectrum compliance (ground and in-orbit) Shape spectrum usage strategies (frequency reuse, beam hopping, power control) Support external regulatory engagement (ITU-R, WRC) with simulation-backed insight What You'll bring Strong systems engineering fundamentals (requirements, V&V), ideally in an MBSE environment Deep understanding of RF spectrum compliance (EPFD, PFD, EIRP, emissions) Experience with tools like Visualyse EPFD, STK, or similar Strong Python or MATLAB skills for simulation and analysis Solid understanding of LEO systems, link budgets, and orbital dynamics Knowledge of ITU-R regulations and NGSO systems Familiarity with DVB-S2X, 3GPP NTN, or similar standards This role will be based in any of our locations. To apply, you must have the legal right to work in your chosen location. When applying, please submit your CV in English. Why Open Cosmos? Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team.

Citi in Belfast is seeking a VP-level UX / Product Research & Strategy Lead to shape the experience north star, owning the research program that underpins product vision and strategy. You will collaborate with product, design, and business leadership to articulate a clear, evidence-based direction for the experience. The role requires leading diverse research methods, presenting insights to senior teams, mentoring researchers, and embedding user-centered thinking across roadmaps.

Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw "Jarek" Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you're ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We're a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog. Meet the team behind this journey DeepL is not just a translation tool; we are building the Operating System for Global Communication. We are the rare AI company that builds the entire stack in house: from training next-gen LLMs on our own NVIDIA DGX SuperPODs to delivering real-time Language AI to over 300 million users and 200,000+ businesses globally. You will join the API Enterprise team. We sit at the intersection of DeepL's API platform and our Enterprise ecosystem. Whereas the Core team obsesses over the self-service developer journey, our focus is on enterprise customer adoption: the usage insights, cost controls, RBAC , compliance, and data residency capabilities that enterprise IT and security teams depend on. We work hand-in-hand with a wide set of stakeholder teams to make DeepL's API the obvious and safe choice for global enterprises. We are shifting gears. We are moving from "Software-First" to "Product-First". We don't hire engineers to just close tickets or optimize algorithms in isolation. We hire Missionaries-builders who obsess over the Why before the How. Your responsibilities Drive Enterprise API Adoption: You will own the features that turn enterprise interest into deep, durable adoption. Examples include usage insights, cost and consumption controls, and the governance tooling that lets large organizations understand and manage how they use DeepL's APIs. Build for Governance & Compliance: You will design the controls enterprise IT and security admins rely on (roles and permissions, projects, data residency, and audit-ability), making DeepL the compliant default for regulated, global organizations. Guardianship of Quality & Production Reliability: You will own your services end-to-end, including participation in the API on-call rotation, with a shared goal of taking our public API to four nines of reliability. You will implement strong contract testing, monitoring, and SLOs, preventing breaking changes and security vulnerabilities before they reach our enterprise customers. Architect Across the Enterprise Ecosystem: You will work deep within DeepL's existing technical and organizational structures, navigating dependencies across different areas and many stakeholder teams to ship cohesive, reliable enterprise capabilities. Qualities we look for An "Enterprise-First" Mindset: You treat enterprise IT and security admins as your primary users. You understand that earning their trust means clear governance, predictable cost control, robust compliance, fast response times and data residency. You're a strong communicator who's comfortable owning product decisions and implementing them. Backend Mastery at Scale (C# / .NET): You have deep expertise designing scalable backend systems, RESTful APIs, and distributed architectures, primarily in C# / .NET, and you've worked with high-scale distributed systems in production. Strong API design fundamentals and system design are core to how you work. Roughly 80-90% of the work is backend; working on the frontend (React/TypeScript) is a welcome plus, not a requirement. Enterprise Platform Fluency: You bring hands-on experience with the building blocks of modern enterprise APIs (MCP, CLIs, and OAuth) and know how to wield them to build secure, extensible integrations. Cross-Team Leadership: You have a track record of leading projects across multiple teams. You can align with different areas and other stakeholders, manage cross-team contracts and dependencies, and keep complex, interconnected systems coherent. Extreme Ownership & Operational Excellence: You own your services end-to-end (production operations, incident response, and on-call) and you're motivated by pushing reliability toward four nines. You write comprehensive tests, learn from incidents, and treat mature SLOs as a core engineering feature. AI-native Velocity: You leverage AI powered tools (like Claude Code, Codex or GitHub Copilot) to accelerate delivery so you can focus your energy on high-value architecture and complex problem-solving. Bonus points if you have: a track record of zero-downtime migrations on live systems; experience with metering, quota, or usage-data systems; worked in a compliance environment (SOC 2, ISO 27001, C5, or similar) A Note on Our Hiring Process: DeepL hires for the Company, not just a specific team. We operate a Unified Engineering Pipeline. If you pass our bar, we will match you to the highest-priority role that fits your skillset-whether that is in Core Product, Platform, Voice, or Enterprise. We prioritize "Missionaries" who want to solve the biggest problems, wherever they live in the stack. What we offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing- we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together literally. Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams- we value your initiatives, impact, and creativity. 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. We are an equal opportunity employer You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.

Data Engineer - Value & Analytics Location: London or Edinburgh. Working pattern: Hybrid working. Start date: ASAP. Employment type: Permanent. Salary: £31,000 - £34,000 (+ £3,300 London Weighting). Level: Mid-Level. A leading international organisation specialising in education, cultural relations and global collaboration is looking for a Data Engineer to join its Value and Analytics function. You will use data to improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes. This role is suited to a data and analytics professional with strong quantitative skills, experience creating dashboards and the confidence to explain findings to technical and non-technical stakeholders. Key Responsibilities Design and maintain performance measurement frameworks aligned with product strategy, organisational goals and user needs Define and track KPIs across acquisition, engagement, retention, satisfaction, service performance and revenue Collect, combine and analyse data from multiple sources to identify trends, risks and opportunities Develop evidence-based recommendations to improve products, customer journeys and operational performance Create accessible dashboards, reports and visualisations that support self-service and real-time monitoring Produce clear performance updates, presentations and recommendations for senior stakeholders Analyse Google Analytics 4 data to assess digital journeys, engagement and conversion Combine quantitative data with user research and qualitative insight to build a complete view of customer needs Work with product managers, marketing and operations teams to define success measures and evaluate changes Ensure data used for reporting is accurate, reliable, documented and compliant with privacy and governance requirements Promote data-led decision-making and share analytical knowledge and good practice across teams Evaluate products and services against agreed strategic goals, success measures and user outcomes Support teams in understanding the impact of product changes, marketing activity and operational decisions Lead data reviews covering customer behaviour, campaign performance, service changes and new product features Identify and resolve data quality issues and maintain clear documentation for metrics, sources and reporting methods Essential Experience Experience in performance analysis, data analytics or product analytics, including digital products or services Strong quantitative analysis, problem-solving and data interpretation skills Proficiency in SQL, Excel and analytics platforms Experience defining KPIs and developing product or service performance metrics Strong dashboard development and data visualisation experience Experience using Google Analytics 4 Ability to combine multiple data sources and translate findings into actionable recommendations Experience producing reports and presentations for senior stakeholders Understanding of data quality, privacy, security and governance principles Strong stakeholder management, written communication and presentation skills Fluency in English Desirable Experience Experience analysing customer acquisition, engagement, retention or commercial performance Experience with Power BI, Tableau or Looker Knowledge of cloud platforms such as Azure, AWS or Google Cloud Platform Experience in education technology, digital learning, subscription services or a global organisation Understanding of Agile delivery and digital product development Relevant degree, professional experience or certification in analytics, data, business intelligence or cloud technology Ability to investigate complex performance questions and explain what the data means, why it matters and what action should follow Experience collaborating with product managers, user researchers, marketing teams and operational colleagues Important Information Applicants must be a UK resident Applicants must have the unrestricted right to work in the UK No visa sponsorship is available for this role This position is offered on a hybrid basis, with no fully remote option A regular physical presence in the office is required for the success of the role The exact hybrid working pattern may vary depending on the selected office location Rates depend on experience and client requirements

reputed company At reputed company, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the reputed company. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to reputed company a reputed company reputed company. Our dynamic teams are the driving force behind our reputed company, and we're always on the lookout for passionate individuals eager to join us on this reputed company of transformation. About the role We are looking for a result-driven Mid-to-Senior UX Researcher who will play a crucial role in building up our product and improving our user experience by conducting research, analysing user behaviour, and designing reputed company wireframes for both desktop and mobile. Key Responsibilities Conduct competitors & market research to understand user behaviors & flows, pain points, and needs. Analyse existing user interfaces and design of our own solutions. Utilise tools like Visily or reputed company to create wireframes, prototypes, and mockups. reputed company user personas, customer reputed company maps, and usability studies to reputed company data-informed reputed company. Collaborate closely with product managers, developers, and designers to ensure seamless user experiences. Test and validate design concepts through A/B testing, surveys, interviews, and analytics. Document research findings and present insights to stakeholders. Stay up to date with industry trends and UX best practices to continually refine our approach. Qualifications 2+ years of experience in UX research and UI/UX design. Proven ability to reputed company in fast-paced environments with frequent changes and reputed company iteration cycles. Comfortable pushing updates and new features to production regularly and responsibly. Strong reputed company on delivering high-reputed company user experiences through thoughtful design, usability, and research-backed insights Proficiency in Visily (preferred), reputed company, and similar design tools. Strong knowledge of user-centered design (UCD), usability principles, and accessibility standards. Experience conducting user interviews, surveys, usability testing, and data analysis. Experience supporting products from early-stage ideation through scaling to large user bases and significant marketing investment (e.g., 0 to millions in spend reputed company months) Ability to translate research insights into actionable recommendations. A basic understanding of reputed company-end development (reputed company, CSS, JavaScript) is a plus. Experience with UI frameworks such as HeroUI Familiarity with A/B testing, heatmaps, and analytics tools (e.g., reputed company Analytics, reputed company). Experience working in fast-paced startup environments. Experience leveraging AI-powered tools (e.g., for prototyping, user testing, or research analysis) to accelerate and enhance design workflows. Strong analytical reputed company and ability to work with data-driven UX reputed company. Excellent communication and collaboration skills. Portfolio or case studies showcasing past research and wireframe designs. Location reputed company operates reputed company the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located reputed company approximately 4 hours of CET. This ensures reputed company collaboration and communication during working hours. Benefits Discover the perks of being part of our reputed company team! We offer: Remote Work Environment: reputed company the freedom to work from reputed company, anytime, promoting a healthy work-life balance. Unlimited PTO: Enjoy unlimited reputed company time off to reputed company and prioritize your reputed company-being, without counting days. reputed company National Holidays: Celebrate and relax on national holidays with reputed company time off to unwind and reputed company. Company-provided MacBook: Experience seamless productivity with top-notch reputed company MacBooks provided to reputed company who need them. Flexible reputed company Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, netw

We're On the Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks - and that's just the beginning of our story. We send around two million holidaymakers on their dream breaks every year. And we're still growing. Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we're accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more. Ready to build the future of travel with us? About the Role As a Senior Data Analyst, your primary mission is to drive the data strategy for our Search & Personalisation product squad, diving deep into search intent, algorithmic performance, and personalisation logic. In this position, you'll be a strategic partner throughout the product development journey, moving beyond simple reporting to spark ideas, shape hypotheses on search relevancy, and define success metrics for search performance. You'll bring data to life, challenging assumptions and driving continuous improvement through rigorous A/B testing and experimentation of search results and recommendations. As a senior member of the analytics function, you'll act as a role model within the team, sharing best practice and mentoring others through example, while staying focused on delivering excellence within the Search & Personalisation domain. What you'll be doing day to day Acting as the go-to technical expert for the Search domain, specialising in search relevancy, zero-result analysis, and personalisation logic. Contributing to best practice within the team, sharing standardised technical approaches where useful, and supporting a best-in-class data environment. Writing expert-level SQL queries via Google BigQuery and Notebooks to derive complex insights, focusing on query performance and user retrieval patterns. Collaborating regularly with Product and Engineering Managers to help them track the metrics that matter,and help them understand how their products and features are performing. Collaborating with researchers to interpret qualitative data, piecing together the full picture of the customer holiday researching journey to bridge the gap between user intent and search results. Creating and configuring advanced dashboards to effectively report Search KPIs (CTR, Ranking Position,Zero-Results) for decision making. Designing and interpreting A/B tests across search and personalisation, identifying what's worth testing and making evidence-based recommendations on what the team should test next. Leading complex investigations with a methodical, best-practice approach to ensure high-quality output. You'll be a great addition to our team if you have the following skills, knowledge and experience As an advocate for a data-informed mindset, your mission is to elevate the culture of data analysis and experimentation to new heights. We are looking for an individual with a curious and problem-solving mindset, accompanied by a strong passion and eagerness to learn all aspects of working with data-ranging from hands-on experience with technical ETL pipelines to engaging in strategic discussions about how we make our user experience more relevant for individual users. The ability to embrace customer centricity, stepping into the shoes of our customers, is not just encouraged but essential for success in this role. Expert SQL Proficiency: Comfortable writing complex, efficient queries to handle large datasets in BigQuery. Search & Personalisation Experience: Strong working knowledge of analysing the performance of search algorithms, recommendation engines, and personalisation models. Technical Analysis & Statistics: Strong technical skills in data analysis and statistics, particularly in evaluating ranking quality. Data Visualisation: Proficiency in data visualisation tools (e.g. Looker / Looker Studio). Storytelling: Comfortable storytelling with data to influence product roadmaps. A/B Testing & Experimentation: Experience designing tests, interpreting significance and results, and recommending what the team should test next. What to expect from our interview process We'll run a 3 stage interview process, one stage of which may be an in person interview at our fabulous Aeroworks office in Manchester city centre. after a call with our Talent Team, the interview process will be: 1st stage - 1 hour with the hiring Manager on Google Meets 2nd stage - 1 hour with 2 Senior Analysts for a technical discussion on Google Meets 3rd stage - 1 hour with the Hiring Manager & Senior Product Manager for a technical presentation in person We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process please let the Talent Acquisition team know and they will be happy to assist. Ways of working Our full time hours are 37.5 per week, but we don't have rigid working hours so you can find the working pattern that's right for you. We have core working hours between 10am - 4pm, so we can collaborate and enjoy the social side of work. We also have hybrid working so we all work from home and from our Aeroworks office in Manchester City Centre. You'll be in the office one day every two weeks, and you're more than welcome to come in more if you'd like. Our benefits We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include: 25 days holiday plus your birthday off Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday Access to Learnerbly learning platform, plus workshops, courses and professional qualifications Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support Employee Assistance Programme and free access to counselling Simplyhealth Optimise Health Plan Company Sick Pay scheme Regular wellbeing events Gym discount Share Incentive Plan (SIP) Death in Service cover Onsite subsidised coffee shop The Sandbox (our very own bar) Food and drink discounts across a number of venues in Manchester City Centre Regular social events Cycle to Work scheme

UX / Product Research & Strategy Lead (VP)Applyremote type: Hybridlocations: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Great employee experiences don't happen by accident - they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there.Our UX team is on a mission to transform our Human Resources apps and systems - from onboarding and benefits to performance and beyond - turning friction into flow and complexity into clarity.If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you. The Role As a UX / Product Research & Strategy Lead you'll drive the strategic direction of the experience, owning the research programme that underpins product vision and direction. Building on all the skills of a Senior UX Researcher, your focus extends beyond individual research studies to shaping the north star for the experience and ensuring that research and strategy are deeply embedded in how product decisions are made. You'll lead the full range of research needed to understand users, markets, and the competitive landscape, and will collaborate directly with senior stakeholders to translate those insights into a clear, compelling experience strategy. Responsibilities Take direct ownership of defining and evolving the experience north star - working with product, design, and business leadership to articulate a clear, evidence-based vision for where the experience needs to go and why Lead the development of the experience strategy, translating research insights, market intelligence, and business goals into actionable strategic direction that guides product roadmaps and design priorities Drive senior stakeholder alignment around the experience vision, facilitating workshops and strategy sessions that bring together diverse perspectives and build consensus around user-centred outcomes Establish and lead a programme of research and strategic discovery that continuously informs and challenges the north star, ensuring it remains grounded in real user needs and evolving business context Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared Design and execute research studies that follow research best practices and methodologies Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed Collaborate and share research findings and insights across the organization Provide guidance and rigor around research methodologies and best practices Define relevant metrics for benchmarking and measurement of journeys Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact Mentor user researchers and designers doing research to grow and scale research capabilities Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems Apply a positive and constructive attitude to all feedback Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs Keep up to date with the latest UX practices, innovations, and tools Help to support new UX starters in the team Participate in the wider UX community of practice Required Skills, Experience and Competencies Significant relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacity Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages Proven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star vision Experience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience direction Ability to lead workshops relating to UX Research both in-person & remote Creative problem solver comfortable dealing with uncertainty and ambiguity at a strategic level Self-starter with the ability to define goals, strategies, and research programmes with limited direction Able to combine strategic thinking with pragmatism without sacrificing quality Proactive and positive attitude, with strong attention to detail & analytical skills Outstanding written and oral communication skills, including confident presentation to senior leadership Significant experience working with senior stakeholders, product managers, and engineers Familiarity with research tools e.g. UserZoom, Dovetail, EnjoyHQ, Qualtrics Bachelor's/University degree Desirable Skills, Experience and Competencies Experience in e-commerce/Internet/mobile space Experience with agile methodology Financial services industry and commercial banking experience Experience with service design, systems thinking, or experience strategy frameworks Master's degree Education: Bachelor's/University degree, Master's degree preferred At least one formal UX Qualification What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesVisit our Global Benefits page to learn more.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine our pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. London/Cardiff/UK Remote £115,000 - £150,000 + Incentive Awards tied to your performance + Benefits About our Machine Learning Operations team The challenge are significant: we aim to transform customer service by reducing the time and effort required to resolve issues, enhancing customer confidence and satisfaction. As part of Operations you'll be at the forefront of our mission to provide unparalleled customer support experiences. Your role will be pivotal in leveraging state of the art machine learning techniques including LLMs to understand customer problems, to develop an effective human-in-the-loop system that augments automation with the efforts of support workforce (who we call COps) to more expediently and efficiently predict, identify, disambiguate and route customer problems at scale to support a rapidly expanding company with global ambitions across multiple geographies. You'll be one of 4 ML engineers in Operations, embedded in product squads working alongside data scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists. What you'll be working on: Understand customers' problems and support needs based on a variety of inputs. Route customers to the right COp who can support them and globally optimise those routing decisions across millions of customers and thousands of support staff. Automate the resolution of customers' support needs through autonomous agents. Aid customer support in decision-making and pattern detection. The technical approaches you take to solve these problems will be very much in your hands and we'll strongly encourage and support experimentation and innovation. We'll be expecting you to justify and demonstrate effectiveness along the way, making sure the approach meets our business and customer needs. You should apply if: What we're doing here at Monzo excites you! You have a track record of executing on the development and deployment of advanced Machine Learning models tackling real business problems with demonstrable impact, preferably in a fast moving tech company. You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact. You're impact driven and excited to own the end to end journey that starts with a business problem and ends with your solution having a measurable impact in production. Using advanced machine learning techniques to directly improve customer support experiences and globally optimise routing and prioritisation across millions of customers and thousands of support staff sounds exciting to you. You have extensive experience writing production Python code and a strong command of SQL. You are comfortable using them every day, and keen to learn Go lang which is used in many of our backend microservices. You thrive working on ambiguous problems. You want to be involved in building a product that you and the people you know use every day, with a product mindset that prioritises customer outcomes and data-informed decisions. You're adaptable, curious and enjoy learning new technologies and ideas. Nice to haves: Experience working with operations, financial crime and in regulated institutions Commercial experience writing critical production code and working with microservices The interview process: 30 minute recruiter call 45 minute call with hiring manager 60 minute ML Modelling interview 60 minute Product & ML interview 60 minute behavioural interview Our average process takes around 3-4 weeks but we will always work around your availability. You can also contact us at . What's in it for you: We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance Equal opportunities for everyone Equal opportunities for everyone. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine our pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. London/Cardiff/UK Remote £115,000 - £150,000 + Incentive Awards tied to your performance + Benefits About our Machine Learning Operations team The challenge are significant: we aim to transform customer service by reducing the time and effort required to resolve issues, enhancing customer confidence and satisfaction. As part of Operations you'll be at the forefront of our mission to provide unparalleled customer support experiences. Your role will be pivotal in leveraging state of the art machine learning techniques including LLMs to understand customer problems, to develop an effective human-in-the-loop system that augments automation with the efforts of support workforce (who we call COps) to more expediently and efficiently predict, identify, disambiguate and route customer problems at scale to support a rapidly expanding company with global ambitions across multiple geographies. You'll be one of 4 ML engineers in Operations, embedded in product squads working alongside data scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists. What you'll be working on: Understand customers' problems and support needs based on a variety of inputs. Route customers to the right COp who can support them and globally optimise those routing decisions across millions of customers and thousands of support staff. Automate the resolution of customers' support needs through autonomous agents. Aid customer support in decision-making and pattern detection. The technical approaches you take to solve these problems will be very much in your hands and we'll strongly encourage and support experimentation and innovation. We'll be expecting you to justify and demonstrate effectiveness along the way, making sure the approach meets our business and customer needs. You should apply if: What we're doing here at Monzo excites you! You have a track record of executing on the development and deployment of advanced Machine Learning models tackling real business problems with demonstrable impact, preferably in a fast moving tech company. You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact. You're impact driven and excited to own the end to end journey that starts with a business problem and ends with your solution having a measurable impact in production. Using advanced machine learning techniques to directly improve customer support experiences and globally optimise routing and prioritisation across millions of customers and thousands of support staff sounds exciting to you. You have extensive experience writing production Python code and a strong command of SQL. You are comfortable using them every day, and keen to learn Go lang which is used in many of our backend microservices. You thrive working on ambiguous problems. You want to be involved in building a product that you and the people you know use every day, with a product mindset that prioritises customer outcomes and data-informed decisions. You're adaptable, curious and enjoy learning new technologies and ideas. Nice to haves: Experience working with operations, financial crime and in regulated institutions Commercial experience writing critical production code and working with microservices The interview process: 30 minute recruiter call 45 minute call with hiring manager 60 minute ML Modelling interview 60 minute Product & ML interview 60 minute behavioural interview Our average process takes around 3-4 weeks but we will always work around your availability. You can also contact us at . What's in it for you: We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance Equal opportunities for everyone Equal opportunities for everyone. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.