A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, lifecycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product lifecycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
07/08/2026
Full time
A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, lifecycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product lifecycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
West Midlands & Worcestershire Perm Hub
Shirley, West Midlands
Head of PMO & Portfolio Delivery Salary: 80,000 - 90,000 per annum Location: Solihull, West Midlands (Hybrid Working) Lead the Delivery of Business & Technology Transformation Our client is undertaking a major business and technology transformation and is seeking an experienced Head of PMO & Portfolio Delivery to establish and lead its Project Management Office. This is a pivotal leadership role overseeing the organisation's portfolio of strategic business and technology projects, ensuring programmes are prioritised, governed and delivered against agreed objectives, budgets and timescales. Reporting into the senior technology leadership team, you will lead a team of Project Managers and Business Analysts, embedding a culture of delivery excellence, accountability and continuous improvement. You'll ensure projects are not only well governed but also effectively executed, driving tangible business outcomes and enabling the organisation's wider transformation strategy. Alongside portfolio governance and project delivery, you will take ownership of supplier performance management, ensuring third-party partners deliver against agreed contractual commitments, service levels and commercial expectations. You will also oversee supplier financial governance, validating invoices, monitoring expenditure and ensuring accuracy and value for money. What You'll Be Doing Lead and develop the Project Management Office (PMO). Own and manage the organisation's portfolio of strategic business and technology projects. Lead, coach and develop a team of Project Managers and Business Analysts. Establish and embed best practice portfolio governance using P3O (Portfolio, Programme and Project Office) principles. Ensure projects are delivered successfully against agreed scope, quality, budget and timescales. Drive consistent project delivery methodologies across the organisation. Develop portfolio roadmaps, project prioritisation and resource planning. Produce Executive-level portfolio reporting and governance dashboards. Manage portfolio risks, dependencies and issue resolution. Ensure business cases remain aligned to strategic priorities and expected benefits. Build strong relationships with Executive stakeholders, business leaders and technology teams. Champion continuous improvement across project delivery, governance and planning. Lead supplier relationship management across strategic technology partners. Monitor supplier performance against contractual KPIs and Service Level Agreements (SLAs). Review supplier service delivery performance, driving accountability and continuous improvement. Validate supplier invoices and financial submissions, ensuring contractual accuracy and effective cost control. Support procurement activities, supplier selection and contract reviews. Ensure project benefits are realised and embedded into operational delivery. Foster a collaborative, delivery-focused culture across the PMO and wider organisation. What We're Looking For We're looking for a highly organised, delivery-focused leader who thrives in complex environments and enjoys bringing structure, governance and momentum to strategic change. You'll be equally comfortable presenting portfolio updates to Executive leadership, coaching Project Managers, challenging suppliers on performance or working with business stakeholders to overcome delivery challenges. Most importantly, you'll be someone who enjoys making things happen. You'll combine excellent governance with a pragmatic approach to execution, ensuring projects deliver real business value. Why Join? This is an opportunity to build and lead a PMO that sits at the heart of a significant transformation programme. You'll influence strategic investment decisions, shape the future delivery framework, develop high-performing project teams and ensure ambitious business and technology programmes are delivered successfully. If you're passionate about governance, leadership and delivering complex change while building trusted relationships across business, technology and supplier communities, this is a role where you'll make a lasting impact. Essential Skills & Experience Significant experience leading a Project Management Office or Portfolio Management function. Proven experience managing large portfolios of business and technology projects. Strong understanding of P3O (Portfolio, Programme and Project Office) frameworks and governance. Experience managing and developing Project Managers and Business Analysts. Excellent portfolio planning, prioritisation and resource management skills. Strong programme and project governance experience. Experience establishing PMO standards, frameworks and delivery methodologies. Commercially astute with experience managing budgets and project financials. Supplier and vendor management experience. Experience reviewing supplier performance against contractual KPIs and SLAs. Experience reviewing supplier invoices and ensuring financial accuracy and value for money. Strong stakeholder management and influencing skills. Excellent communication and presentation skills. Experience supporting large-scale business or digital transformation programmes. Desirable P3O Practitioner. PRINCE2 Practitioner. MSP (Managing Successful Programmes). AgilePM or Scrum qualifications. Change Management certification. Experience working within technology transformation programmes. Experience with Microsoft Project, Azure DevOps, Planner or similar portfolio management tools. Experience using Power BI or portfolio reporting tools.
07/08/2026
Full time
Head of PMO & Portfolio Delivery Salary: 80,000 - 90,000 per annum Location: Solihull, West Midlands (Hybrid Working) Lead the Delivery of Business & Technology Transformation Our client is undertaking a major business and technology transformation and is seeking an experienced Head of PMO & Portfolio Delivery to establish and lead its Project Management Office. This is a pivotal leadership role overseeing the organisation's portfolio of strategic business and technology projects, ensuring programmes are prioritised, governed and delivered against agreed objectives, budgets and timescales. Reporting into the senior technology leadership team, you will lead a team of Project Managers and Business Analysts, embedding a culture of delivery excellence, accountability and continuous improvement. You'll ensure projects are not only well governed but also effectively executed, driving tangible business outcomes and enabling the organisation's wider transformation strategy. Alongside portfolio governance and project delivery, you will take ownership of supplier performance management, ensuring third-party partners deliver against agreed contractual commitments, service levels and commercial expectations. You will also oversee supplier financial governance, validating invoices, monitoring expenditure and ensuring accuracy and value for money. What You'll Be Doing Lead and develop the Project Management Office (PMO). Own and manage the organisation's portfolio of strategic business and technology projects. Lead, coach and develop a team of Project Managers and Business Analysts. Establish and embed best practice portfolio governance using P3O (Portfolio, Programme and Project Office) principles. Ensure projects are delivered successfully against agreed scope, quality, budget and timescales. Drive consistent project delivery methodologies across the organisation. Develop portfolio roadmaps, project prioritisation and resource planning. Produce Executive-level portfolio reporting and governance dashboards. Manage portfolio risks, dependencies and issue resolution. Ensure business cases remain aligned to strategic priorities and expected benefits. Build strong relationships with Executive stakeholders, business leaders and technology teams. Champion continuous improvement across project delivery, governance and planning. Lead supplier relationship management across strategic technology partners. Monitor supplier performance against contractual KPIs and Service Level Agreements (SLAs). Review supplier service delivery performance, driving accountability and continuous improvement. Validate supplier invoices and financial submissions, ensuring contractual accuracy and effective cost control. Support procurement activities, supplier selection and contract reviews. Ensure project benefits are realised and embedded into operational delivery. Foster a collaborative, delivery-focused culture across the PMO and wider organisation. What We're Looking For We're looking for a highly organised, delivery-focused leader who thrives in complex environments and enjoys bringing structure, governance and momentum to strategic change. You'll be equally comfortable presenting portfolio updates to Executive leadership, coaching Project Managers, challenging suppliers on performance or working with business stakeholders to overcome delivery challenges. Most importantly, you'll be someone who enjoys making things happen. You'll combine excellent governance with a pragmatic approach to execution, ensuring projects deliver real business value. Why Join? This is an opportunity to build and lead a PMO that sits at the heart of a significant transformation programme. You'll influence strategic investment decisions, shape the future delivery framework, develop high-performing project teams and ensure ambitious business and technology programmes are delivered successfully. If you're passionate about governance, leadership and delivering complex change while building trusted relationships across business, technology and supplier communities, this is a role where you'll make a lasting impact. Essential Skills & Experience Significant experience leading a Project Management Office or Portfolio Management function. Proven experience managing large portfolios of business and technology projects. Strong understanding of P3O (Portfolio, Programme and Project Office) frameworks and governance. Experience managing and developing Project Managers and Business Analysts. Excellent portfolio planning, prioritisation and resource management skills. Strong programme and project governance experience. Experience establishing PMO standards, frameworks and delivery methodologies. Commercially astute with experience managing budgets and project financials. Supplier and vendor management experience. Experience reviewing supplier performance against contractual KPIs and SLAs. Experience reviewing supplier invoices and ensuring financial accuracy and value for money. Strong stakeholder management and influencing skills. Excellent communication and presentation skills. Experience supporting large-scale business or digital transformation programmes. Desirable P3O Practitioner. PRINCE2 Practitioner. MSP (Managing Successful Programmes). AgilePM or Scrum qualifications. Change Management certification. Experience working within technology transformation programmes. Experience with Microsoft Project, Azure DevOps, Planner or similar portfolio management tools. Experience using Power BI or portfolio reporting tools.
A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, life cycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product life cycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
07/08/2026
Full time
A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, life cycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product life cycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We're seeking a Systems Analyst to support the delivery of an ambitious IT and systems roadmap. Working across multiple departments, you will gather requirements, analyse business processes, and help deliver technology solutions that improve efficiency, user experience, and organisational performance. Client Details Our client is a well-established, mission-led organisation that delivers essential services across communities throughout the UK. With a strong focus on continuous improvement and digital transformation, they are investing in technology to better support both employees and service users. Description Support the delivery of the organisation's IT and systems roadmap. Gather and document business and system requirements from stakeholders. Analyse existing processes and identify opportunities for improvement. Translate business needs into practical technical solutions. Work closely with operational teams, data teams, suppliers, and external partners. Support the delivery of both large-scale system projects and smaller change initiatives. Facilitate workshops and stakeholder meetings to understand requirements. Contribute to system implementation, testing, and continuous improvement activities. Ensure systems remain user-focused, fit for purpose, and aligned to organisational priorities. Assist with process documentation, change management, and system adoption. Profile A successful Systems Analyst should have: Previous experience as a Systems Analyst, Business Systems Analyst, or Technical Business Analyst. Strong requirements gathering and business process analysis skills. Experience working with a range of stakeholders across technical and non-technical teams. Knowledge of systems implementation and change projects. Strong analytical and problem-solving abilities. Experience producing process maps, specifications, and documentation. Familiarity with tools such as SQL, Power BI, Dynamics 365, Salesforce, SharePoint, Jira, or similar business systems would be advantageous. Understanding of Agile and/or Waterfall delivery methodologies. Excellent communication and relationship-building skills. A proactive approach to continuous improvement and service enhancement. Job Offer Fully remote working model. Salary of £35k. 28 days of annual leave plus bank holidays. Enhanced maternity and paternity benefits. Varied project portfolio spanning systems, processes, and technology If you're interested in this role, apply now.
07/08/2026
Full time
We're seeking a Systems Analyst to support the delivery of an ambitious IT and systems roadmap. Working across multiple departments, you will gather requirements, analyse business processes, and help deliver technology solutions that improve efficiency, user experience, and organisational performance. Client Details Our client is a well-established, mission-led organisation that delivers essential services across communities throughout the UK. With a strong focus on continuous improvement and digital transformation, they are investing in technology to better support both employees and service users. Description Support the delivery of the organisation's IT and systems roadmap. Gather and document business and system requirements from stakeholders. Analyse existing processes and identify opportunities for improvement. Translate business needs into practical technical solutions. Work closely with operational teams, data teams, suppliers, and external partners. Support the delivery of both large-scale system projects and smaller change initiatives. Facilitate workshops and stakeholder meetings to understand requirements. Contribute to system implementation, testing, and continuous improvement activities. Ensure systems remain user-focused, fit for purpose, and aligned to organisational priorities. Assist with process documentation, change management, and system adoption. Profile A successful Systems Analyst should have: Previous experience as a Systems Analyst, Business Systems Analyst, or Technical Business Analyst. Strong requirements gathering and business process analysis skills. Experience working with a range of stakeholders across technical and non-technical teams. Knowledge of systems implementation and change projects. Strong analytical and problem-solving abilities. Experience producing process maps, specifications, and documentation. Familiarity with tools such as SQL, Power BI, Dynamics 365, Salesforce, SharePoint, Jira, or similar business systems would be advantageous. Understanding of Agile and/or Waterfall delivery methodologies. Excellent communication and relationship-building skills. A proactive approach to continuous improvement and service enhancement. Job Offer Fully remote working model. Salary of £35k. 28 days of annual leave plus bank holidays. Enhanced maternity and paternity benefits. Varied project portfolio spanning systems, processes, and technology If you're interested in this role, apply now.
Pricing Cohort Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) It is important to note that this is not a traditional graduate programme but an opportunity to join us as an entry level analyst. We have roles across Risk Pricing, Footprint Defence, Account Management and more. Shape the future of insurance pricing. Join a team using data and analytics to create fairer prices and better outcomes for millions of people - we're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments into our pricing and data capabilities along with nurturing our 4Cs ways of working (Colleagues, Customers, Company and Community) creating the right culture for our colleagues, giving them the right tools to do their job to deliver good outcomes for over 4 million customers, helping us to grow the company profitably allowing us to invest in the communities we serve. Are you ready to make an impact? Whether you're a recent graduate or an early-career professional with an analytical mindset, this is your chance to join our Pricing Academy to kickstart a career in Pricing, Data and Analytics. As an analyst, you'll use data, analytics, and your own curiosity to influence business strategy and customer outcomes. From day one, you'll join a tailored learning journey with expert-led training, hands on projects, and guidance from experienced mentors. From day one you will be welcomed onboard to our Pricing academy, a structured learning and development program designed to equip graduate analysts with the technical, commercial and strategic skills required to succeed in the world of insurance pricing. You'll gain hands on experience in data analysis and pricing tools, develop expertise in market modelling and regulatory insight, and learn how to make strategic decisions that balance customer value with business performance. Whether you're new to insurance or already analytically minded, our Pricing Academy will give you the foundation, confidence, and connections to thrive in the world of insurance pricing-launching your career with the skills and support you need for success. This role will be starting in October with an induction planned in our Bexhill office in person. What You'll Do Analyse risk and pricing data, claims experience, and market trends to uncover insights that shape pricing strategy Develop coding and analytical skills (Python, SQL, Excel) to deliver innovative solutions and integrate new data sources Identify opportunities to improve profitability and expand our competitive footprint through pricing and underwriting adjustments Monitor key performance indicators and mix of customers, using management information and portfolio analysis to drive decisions Collaborate with actuarial, underwriting, and commercial teams to deliver actionable insights and support rate change processes from concept to delivery Take end-to-end ownership of projects, presenting findings to senior leaders and driving continuous improvement in pricing models What We're Looking For Recent graduates with a strong foundation in numerical and analytical subjects such as Mathematics, Statistics, Actuarial Science, Economics, Data Science, Engineering, Computer Science, Physics or similar. Prior experience as an analyst in insurance or a related industry is also welcome Comfortable working with statistical and pricing data, with an aptitude for learning advanced tools Knowledge or experience with analytical programming environments (Python, SQL, Excel) or a willingness to develop these skills Curious, inquisitive mindset with a proactive approach to driving change and thinking outside the box Excellent communication skills, both written and verbal, with confidence to share ideas and challenge constructively Commercial awareness and enthusiasm to learn, adapt, and make a real impact in a dynamic environment The interview process Virtual data driven assessment Introductory call with hiring leader Interview including technical task What we will give you: In addition to a competitive salary you will also receive Flexible working - we know that flexibility is important to our colleagues but also that being in the office has its advantages too! Hybrid working is based on colleagues working one day a week in either of our Leicester or Bexhill offices (with the option to be office-based full-time if desired). Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus. Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support. Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about , check out our colleague stories
06/08/2026
Full time
Pricing Cohort Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) It is important to note that this is not a traditional graduate programme but an opportunity to join us as an entry level analyst. We have roles across Risk Pricing, Footprint Defence, Account Management and more. Shape the future of insurance pricing. Join a team using data and analytics to create fairer prices and better outcomes for millions of people - we're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments into our pricing and data capabilities along with nurturing our 4Cs ways of working (Colleagues, Customers, Company and Community) creating the right culture for our colleagues, giving them the right tools to do their job to deliver good outcomes for over 4 million customers, helping us to grow the company profitably allowing us to invest in the communities we serve. Are you ready to make an impact? Whether you're a recent graduate or an early-career professional with an analytical mindset, this is your chance to join our Pricing Academy to kickstart a career in Pricing, Data and Analytics. As an analyst, you'll use data, analytics, and your own curiosity to influence business strategy and customer outcomes. From day one, you'll join a tailored learning journey with expert-led training, hands on projects, and guidance from experienced mentors. From day one you will be welcomed onboard to our Pricing academy, a structured learning and development program designed to equip graduate analysts with the technical, commercial and strategic skills required to succeed in the world of insurance pricing. You'll gain hands on experience in data analysis and pricing tools, develop expertise in market modelling and regulatory insight, and learn how to make strategic decisions that balance customer value with business performance. Whether you're new to insurance or already analytically minded, our Pricing Academy will give you the foundation, confidence, and connections to thrive in the world of insurance pricing-launching your career with the skills and support you need for success. This role will be starting in October with an induction planned in our Bexhill office in person. What You'll Do Analyse risk and pricing data, claims experience, and market trends to uncover insights that shape pricing strategy Develop coding and analytical skills (Python, SQL, Excel) to deliver innovative solutions and integrate new data sources Identify opportunities to improve profitability and expand our competitive footprint through pricing and underwriting adjustments Monitor key performance indicators and mix of customers, using management information and portfolio analysis to drive decisions Collaborate with actuarial, underwriting, and commercial teams to deliver actionable insights and support rate change processes from concept to delivery Take end-to-end ownership of projects, presenting findings to senior leaders and driving continuous improvement in pricing models What We're Looking For Recent graduates with a strong foundation in numerical and analytical subjects such as Mathematics, Statistics, Actuarial Science, Economics, Data Science, Engineering, Computer Science, Physics or similar. Prior experience as an analyst in insurance or a related industry is also welcome Comfortable working with statistical and pricing data, with an aptitude for learning advanced tools Knowledge or experience with analytical programming environments (Python, SQL, Excel) or a willingness to develop these skills Curious, inquisitive mindset with a proactive approach to driving change and thinking outside the box Excellent communication skills, both written and verbal, with confidence to share ideas and challenge constructively Commercial awareness and enthusiasm to learn, adapt, and make a real impact in a dynamic environment The interview process Virtual data driven assessment Introductory call with hiring leader Interview including technical task What we will give you: In addition to a competitive salary you will also receive Flexible working - we know that flexibility is important to our colleagues but also that being in the office has its advantages too! Hybrid working is based on colleagues working one day a week in either of our Leicester or Bexhill offices (with the option to be office-based full-time if desired). Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus. Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support. Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about , check out our colleague stories
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
06/08/2026
Full time
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
06/08/2026
Full time
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
06/08/2026
Full time
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Service Desk Analyst is there toachieve theresolution (both reactive and proactive) of problems throughout the information system lifecycle, includingclassification, prioritisation and initiation of action, documentation of root causes and implementation of remediesto prevent future incidents. They alsoprocess and coordinateappropriate and timely responses to incident reports, includingthechannellingofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. Accountabilities: Timelyansweringofsupport queriesfrommultiple channels Promptlyescalating issues to the relevantparty to ensureprogression Communicate relevant updatesin daily 'stand ups'andasrequested Share knowledge with team members Responsibilities: Provide consistent high-qualitysupport to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Delivera highstandardof customer service for all supportqueries Maintain accurate records of customer interactions, capturing sufficiently detailed information fromcustomers. Undertakeserver patching in line with agreed processes. Updaterecords of customer environments to reflect actionstaken Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements. Carry out daily checks on customer environments, where required. Contributeto knowledge bases, writing/reviewing technical knowledge articles, where relevant Attend weekly meetings with customer technical staff, where required. Visit customer sites whenrequired. Any other duties as and when required commensurate with organisationalposition Essential Requirements Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios. Excellent communication skills via various channels. Ability to clearly communicate technical information to a non-technical audience. Learn quickly and keep up to date with the latest technology advancements. Work under own initiative, while demonstrating effective teamwork. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Deliver high quality work within the expected timescale to meet customer service level expectations. Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer's own knowledge. Willingness and ability to work during weekends and out of hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Requirements Previous helpdesk experience ITILv4 Microsoft Certifications Any SQL/Linux knowledge Any Office 365, SharePoint, Azure experience Any programming/scripting experience Any experience of virtualisation i.e. VMWare, Hyper-V By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Pricing Cohort Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) It is important to note that this is not a traditional graduate programme but an opportunity to join us as an entry level analyst. We have roles across Risk Pricing, Footprint Defence, Account Management and more. Shape the future of insurance pricing. Join a team using data and analytics to create fairer prices and better outcomes for millions of people - we're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments into our pricing and data capabilities along with nurturing our 4Cs ways of working (Colleagues, Customers, Company and Community) creating the right culture for our colleagues, giving them the right tools to do their job to deliver good outcomes for over 4 million customers, helping us to grow the company profitably allowing us to invest in the communities we serve. Are you ready to make an impact? Whether you're a recent graduate or an early-career professional with an analytical mindset, this is your chance to join our Pricing Academy to kickstart a career in Pricing, Data and Analytics. As an analyst, you'll use data, analytics, and your own curiosity to influence business strategy and customer outcomes. From day one, you'll join a tailored learning journey with expert-led training, hands on projects, and guidance from experienced mentors. From day one you will be welcomed onboard to our Pricing academy, a structured learning and development program designed to equip graduate analysts with the technical, commercial and strategic skills required to succeed in the world of insurance pricing. You'll gain hands on experience in data analysis and pricing tools, develop expertise in market modelling and regulatory insight, and learn how to make strategic decisions that balance customer value with business performance. Whether you're new to insurance or already analytically minded, our Pricing Academy will give you the foundation, confidence, and connections to thrive in the world of insurance pricing-launching your career with the skills and support you need for success. This role will be starting in October with an induction planned in our Bexhill office in person. What You'll Do Analyse risk and pricing data, claims experience, and market trends to uncover insights that shape pricing strategy Develop coding and analytical skills (Python, SQL, Excel) to deliver innovative solutions and integrate new data sources Identify opportunities to improve profitability and expand our competitive footprint through pricing and underwriting adjustments Monitor key performance indicators and mix of customers, using management information and portfolio analysis to drive decisions Collaborate with actuarial, underwriting, and commercial teams to deliver actionable insights and support rate change processes from concept to delivery Take end-to-end ownership of projects, presenting findings to senior leaders and driving continuous improvement in pricing models What We're Looking For Recent graduates with a strong foundation in numerical and analytical subjects such as Mathematics, Statistics, Actuarial Science, Economics, Data Science, Engineering, Computer Science, Physics or similar. Prior experience as an analyst in insurance or a related industry is also welcome Comfortable working with statistical and pricing data, with an aptitude for learning advanced tools Knowledge or experience with analytical programming environments (Python, SQL, Excel) or a willingness to develop these skills Curious, inquisitive mindset with a proactive approach to driving change and thinking outside the box Excellent communication skills, both written and verbal, with confidence to share ideas and challenge constructively Commercial awareness and enthusiasm to learn, adapt, and make a real impact in a dynamic environment The interview process Virtual data driven assessment Introductory call with hiring leader Interview including technical task What we will give you: In addition to a competitive salary you will also receive Flexible working - we know that flexibility is important to our colleagues but also that being in the office has its advantages too! Hybrid working is based on colleagues working one day a week in either of our Leicester or Bexhill offices (with the option to be office-based full-time if desired). Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus. Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support. Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about , check out our colleague stories
06/08/2026
Full time
Pricing Cohort Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) It is important to note that this is not a traditional graduate programme but an opportunity to join us as an entry level analyst. We have roles across Risk Pricing, Footprint Defence, Account Management and more. Shape the future of insurance pricing. Join a team using data and analytics to create fairer prices and better outcomes for millions of people - we're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments into our pricing and data capabilities along with nurturing our 4Cs ways of working (Colleagues, Customers, Company and Community) creating the right culture for our colleagues, giving them the right tools to do their job to deliver good outcomes for over 4 million customers, helping us to grow the company profitably allowing us to invest in the communities we serve. Are you ready to make an impact? Whether you're a recent graduate or an early-career professional with an analytical mindset, this is your chance to join our Pricing Academy to kickstart a career in Pricing, Data and Analytics. As an analyst, you'll use data, analytics, and your own curiosity to influence business strategy and customer outcomes. From day one, you'll join a tailored learning journey with expert-led training, hands on projects, and guidance from experienced mentors. From day one you will be welcomed onboard to our Pricing academy, a structured learning and development program designed to equip graduate analysts with the technical, commercial and strategic skills required to succeed in the world of insurance pricing. You'll gain hands on experience in data analysis and pricing tools, develop expertise in market modelling and regulatory insight, and learn how to make strategic decisions that balance customer value with business performance. Whether you're new to insurance or already analytically minded, our Pricing Academy will give you the foundation, confidence, and connections to thrive in the world of insurance pricing-launching your career with the skills and support you need for success. This role will be starting in October with an induction planned in our Bexhill office in person. What You'll Do Analyse risk and pricing data, claims experience, and market trends to uncover insights that shape pricing strategy Develop coding and analytical skills (Python, SQL, Excel) to deliver innovative solutions and integrate new data sources Identify opportunities to improve profitability and expand our competitive footprint through pricing and underwriting adjustments Monitor key performance indicators and mix of customers, using management information and portfolio analysis to drive decisions Collaborate with actuarial, underwriting, and commercial teams to deliver actionable insights and support rate change processes from concept to delivery Take end-to-end ownership of projects, presenting findings to senior leaders and driving continuous improvement in pricing models What We're Looking For Recent graduates with a strong foundation in numerical and analytical subjects such as Mathematics, Statistics, Actuarial Science, Economics, Data Science, Engineering, Computer Science, Physics or similar. Prior experience as an analyst in insurance or a related industry is also welcome Comfortable working with statistical and pricing data, with an aptitude for learning advanced tools Knowledge or experience with analytical programming environments (Python, SQL, Excel) or a willingness to develop these skills Curious, inquisitive mindset with a proactive approach to driving change and thinking outside the box Excellent communication skills, both written and verbal, with confidence to share ideas and challenge constructively Commercial awareness and enthusiasm to learn, adapt, and make a real impact in a dynamic environment The interview process Virtual data driven assessment Introductory call with hiring leader Interview including technical task What we will give you: In addition to a competitive salary you will also receive Flexible working - we know that flexibility is important to our colleagues but also that being in the office has its advantages too! Hybrid working is based on colleagues working one day a week in either of our Leicester or Bexhill offices (with the option to be office-based full-time if desired). Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus. Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support. Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about , check out our colleague stories
Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years. Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio. We are now looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology. Key Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company's devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing via Microsoft Administration Portal Process invoicing each month for various software which is managed within IT Team Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group. Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes. Complete asset and compliance management via Microsoft Endpoint, and other technologies. Engage in asset purchasing and supplier relations where needed. Report faults and maintaining logs on network and laptops. Assist with inductions for new staff joining the company. Log and track identified IT problems through to resolution. Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible. Essential Skills and Experience: Good practical and demonstrable understanding of IT Clear drive and enthusiasm for the subject. Previous experience of working to helpdesk ticket deadlines. Practical, good common sense, ability to use initiative/problem solve, multitask/ work well under pressure. Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues. Must have a good understanding of all MS Office Applications including SharePoint Online Experience in supporting both Windows and MacOS laptops Desirable Skills and Experience: Experience with Azure functionality Understanding of ITIL Principals Previous IT support experience. This role will require you to have or be willing to go through Security vetting and be granted the required level of security clearance, issued by UKSV. As part of the initial onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. Career progression will require attainment of higher security clearances. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Methods is passionate about its people. We want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social events in our office- Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year, with additional holiday purchase scheme. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
06/08/2026
Full time
Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years. Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio. We are now looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology. Key Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company's devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing via Microsoft Administration Portal Process invoicing each month for various software which is managed within IT Team Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group. Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes. Complete asset and compliance management via Microsoft Endpoint, and other technologies. Engage in asset purchasing and supplier relations where needed. Report faults and maintaining logs on network and laptops. Assist with inductions for new staff joining the company. Log and track identified IT problems through to resolution. Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible. Essential Skills and Experience: Good practical and demonstrable understanding of IT Clear drive and enthusiasm for the subject. Previous experience of working to helpdesk ticket deadlines. Practical, good common sense, ability to use initiative/problem solve, multitask/ work well under pressure. Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues. Must have a good understanding of all MS Office Applications including SharePoint Online Experience in supporting both Windows and MacOS laptops Desirable Skills and Experience: Experience with Azure functionality Understanding of ITIL Principals Previous IT support experience. This role will require you to have or be willing to go through Security vetting and be granted the required level of security clearance, issued by UKSV. As part of the initial onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. Career progression will require attainment of higher security clearances. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. Methods is passionate about its people. We want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social events in our office- Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year, with additional holiday purchase scheme. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Life Assurance of 4 times base salary Private Medical Insurance which is non-contributory (spouse and dependants included) Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Optimizely Commerce Technical Consultant/Architect 3-Month Contract | West London (Hybrid/Remote) | Inside IR35 (Umbrella) | ASAP Start The Opportunity My client is seeking an experienced Optimizely Commerce Technical Consultant/Architect to support the ongoing development and enhancement of a global enterprise eCommerce platform. This is a hands-on contract role requiring deep expertise in Optimizely Commerce, Microsoft Azure, and enterprise-scale digital commerce solutions. You will join a cross-functional delivery team responsible for delivering new commerce capabilities, platform enhancements, and integrations across multiple international markets. The successful candidate will combine strong architecture and design skills with the ability to provide technical leadership and hands-on guidance to engineering teams throughout the delivery life cycle. Key Responsibilities Design, architect and implement solutions using Optimizely Commerce Connect. Provide technical leadership across new commerce capabilities, enhancements and strategic platform initiatives. Collaborate with Solution Architects, Product Owners, Business Analysts and development teams to produce scalable, maintainable technical designs. Support integrations with enterprise systems including ERP, CRM, PIM, DAM, payment gateways, tax and shipping providers. Ensure solutions align with enterprise architecture, security, scalability and performance standards. Participate in architecture reviews, technical design workshops and solution governance activities. Perform code reviews and promote engineering best practices. Support troubleshooting and resolution of complex production issues. Contribute to technical documentation, standards and knowledge-sharing initiatives. Act as a trusted technical advisor for stakeholders across business and technology teams. Essential Skills & Experience Optimizely & Commerce Experience delivering enterprise-scale Optimizely Commerce solutions. Experience with: Optimizely Commerce Connect Optimizely CMS Headless commerce architectures Composable commerce solutions Enterprise B2B and B2C commerce platforms Microsoft Technology Stack Hands-on experience with: .NET/ASP.NET Core/C# REST APIs and integration architecture Azure App Services Azure Functions Azure Storage Azure DevOps CI/CD pipelines and automated deployments Integration Experience Proven experience integrating commerce platforms with: Enterprise PIM solutions Digital Asset Management (DAM) platforms ERP systems Payment gateways Tax calculation services Shipping and fulfilment providers Delivery & Leadership Experience working within Agile delivery environments. Strong understanding of modern application architecture and cloud-native principles. Ability to review technical designs and provide architectural guidance. Excellent stakeholder management and communication skills. Experience working closely with both technical and business audiences. Desirable Experience Experience with any of the following would be highly advantageous: Optimizely Configured Commerce Optimizely Search & Navigation Optimizely Graph Azure API Management Azure Service Bus Azure Event Grid Application Insights Commerce performance optimisation Global and multi-market eCommerce implementations Highly regulated environments Experience with one or more of the following technologies and platforms: InRiver or other enterprise PIM platforms Aprimo DAM Microsoft Dynamics 365 OneTrust Microsoft Entra ID Azure AD B2C Healthcare or Life Sciences digital platforms Large-scale enterprise commerce programmes International commerce platform rollouts Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
06/08/2026
Contractor
Optimizely Commerce Technical Consultant/Architect 3-Month Contract | West London (Hybrid/Remote) | Inside IR35 (Umbrella) | ASAP Start The Opportunity My client is seeking an experienced Optimizely Commerce Technical Consultant/Architect to support the ongoing development and enhancement of a global enterprise eCommerce platform. This is a hands-on contract role requiring deep expertise in Optimizely Commerce, Microsoft Azure, and enterprise-scale digital commerce solutions. You will join a cross-functional delivery team responsible for delivering new commerce capabilities, platform enhancements, and integrations across multiple international markets. The successful candidate will combine strong architecture and design skills with the ability to provide technical leadership and hands-on guidance to engineering teams throughout the delivery life cycle. Key Responsibilities Design, architect and implement solutions using Optimizely Commerce Connect. Provide technical leadership across new commerce capabilities, enhancements and strategic platform initiatives. Collaborate with Solution Architects, Product Owners, Business Analysts and development teams to produce scalable, maintainable technical designs. Support integrations with enterprise systems including ERP, CRM, PIM, DAM, payment gateways, tax and shipping providers. Ensure solutions align with enterprise architecture, security, scalability and performance standards. Participate in architecture reviews, technical design workshops and solution governance activities. Perform code reviews and promote engineering best practices. Support troubleshooting and resolution of complex production issues. Contribute to technical documentation, standards and knowledge-sharing initiatives. Act as a trusted technical advisor for stakeholders across business and technology teams. Essential Skills & Experience Optimizely & Commerce Experience delivering enterprise-scale Optimizely Commerce solutions. Experience with: Optimizely Commerce Connect Optimizely CMS Headless commerce architectures Composable commerce solutions Enterprise B2B and B2C commerce platforms Microsoft Technology Stack Hands-on experience with: .NET/ASP.NET Core/C# REST APIs and integration architecture Azure App Services Azure Functions Azure Storage Azure DevOps CI/CD pipelines and automated deployments Integration Experience Proven experience integrating commerce platforms with: Enterprise PIM solutions Digital Asset Management (DAM) platforms ERP systems Payment gateways Tax calculation services Shipping and fulfilment providers Delivery & Leadership Experience working within Agile delivery environments. Strong understanding of modern application architecture and cloud-native principles. Ability to review technical designs and provide architectural guidance. Excellent stakeholder management and communication skills. Experience working closely with both technical and business audiences. Desirable Experience Experience with any of the following would be highly advantageous: Optimizely Configured Commerce Optimizely Search & Navigation Optimizely Graph Azure API Management Azure Service Bus Azure Event Grid Application Insights Commerce performance optimisation Global and multi-market eCommerce implementations Highly regulated environments Experience with one or more of the following technologies and platforms: InRiver or other enterprise PIM platforms Aprimo DAM Microsoft Dynamics 365 OneTrust Microsoft Entra ID Azure AD B2C Healthcare or Life Sciences digital platforms Large-scale enterprise commerce programmes International commerce platform rollouts Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Digital Shelf Analyst Haleon has an opportunity to manage the digital transformation for eCommerce and Digital Marketing across all brands and therapeutic areas. Key Duties & Responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12 month digital operational plan to deliver the activities that build towards the longer term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi national working environment Marketing experience Experience in multi channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Digital coursework Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sectorProject management experience Equal Opportunities Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
06/08/2026
Full time
Digital Shelf Analyst Haleon has an opportunity to manage the digital transformation for eCommerce and Digital Marketing across all brands and therapeutic areas. Key Duties & Responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12 month digital operational plan to deliver the activities that build towards the longer term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi national working environment Marketing experience Experience in multi channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Digital coursework Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sectorProject management experience Equal Opportunities Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Cyngor Caerdydd/Cardiff Council
Cardiff, South Glamorgan
ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council's Digital First approach set out in the Capital Ambition programme. The ICT Service consists of several functions including the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and third party applications ICT Services teams delivering network, server and end user computing services. Security and Compliance About the job The successful candidate will join the Software Engineering team tasked with building Digital Services spanning a wide range of Council functions, for use by the public and internally across the local authority. You will be working across the Council's Digital Product Portfolio which includes the Cardiff Gov Mobile App, Corporate Website, Virtual Assistant Bots and the Councils Microsoft 365, Power Platform and Azure environments. You will be joining an enthusiastic and ambitions team, with opportunities to work with a range of cutting-edge technologies. You should have a desire to work in a fast-paced agile team environment, be happy to pair on your work and work collaboratively. What We Are Looking For From You Alongside Senior Software Engineers, work with Product Owners, Business Analysts, Project Managers and Delivery Teams to translate concepts and business requirements into technical specifications and code. Take an active role in Agile planning and design sessions. Deliver stable, performant, testable and maintainable code and adhere to company coding standards. Work to best practices in source code management, using the company source control tools and processes. Performing peer reviews of designs, code and documentation in order to ensure that company procedures and standards are followed consistently. Develop all technical, design and support documentation to company standards. Additional information This post is subject to a Disclosure and Barring Service Standard check. This document is available in Welsh / Mae'r ddogfen hon ar gael yn Gymraeg. We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications.
06/08/2026
Full time
ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council's Digital First approach set out in the Capital Ambition programme. The ICT Service consists of several functions including the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and third party applications ICT Services teams delivering network, server and end user computing services. Security and Compliance About the job The successful candidate will join the Software Engineering team tasked with building Digital Services spanning a wide range of Council functions, for use by the public and internally across the local authority. You will be working across the Council's Digital Product Portfolio which includes the Cardiff Gov Mobile App, Corporate Website, Virtual Assistant Bots and the Councils Microsoft 365, Power Platform and Azure environments. You will be joining an enthusiastic and ambitions team, with opportunities to work with a range of cutting-edge technologies. You should have a desire to work in a fast-paced agile team environment, be happy to pair on your work and work collaboratively. What We Are Looking For From You Alongside Senior Software Engineers, work with Product Owners, Business Analysts, Project Managers and Delivery Teams to translate concepts and business requirements into technical specifications and code. Take an active role in Agile planning and design sessions. Deliver stable, performant, testable and maintainable code and adhere to company coding standards. Work to best practices in source code management, using the company source control tools and processes. Performing peer reviews of designs, code and documentation in order to ensure that company procedures and standards are followed consistently. Develop all technical, design and support documentation to company standards. Additional information This post is subject to a Disclosure and Barring Service Standard check. This document is available in Welsh / Mae'r ddogfen hon ar gael yn Gymraeg. We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications.
Leonardo UK is seeking a PMO Analyst to support the IT project portfolio within a growing Digital Solutions organisation. You will operate in a PMO team, applying Waterfall and Agile methodologies with a focus on quality, governance, and reporting. The role is hybrid with a Bristol onsite base and occasional travel to other UK sites. The package includes a salary band within £37,318 to £45,000 and a comprehensive benefits programme.
06/08/2026
Full time
Leonardo UK is seeking a PMO Analyst to support the IT project portfolio within a growing Digital Solutions organisation. You will operate in a PMO team, applying Waterfall and Agile methodologies with a focus on quality, governance, and reporting. The role is hybrid with a Bristol onsite base and occasional travel to other UK sites. The package includes a salary band within £37,318 to £45,000 and a comprehensive benefits programme.
Job Description: Job Advert Salary Range: £37,318 -£45,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity The opportunity: At Leonardo, as we grow the Digital Solutions PMO team we have a fantastic opportunity for a PMO Analyst, to support activities and assure the portfolio of change within a growing Digital Solutions organisation. You will need experience in working in a PMO team with the flexibility to carry out varied tasks across the portfolio. This role will also give opportunities to progress, providing training where needed. Leonardo is a global high tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK. The role is hybrid with the normal onsite place of work being our Bristol office (or negotiable to some other Leonardo sites), so we can work as a team when required. Some travel to other UK sites may also be required occasionally. What you'll do as a PMO Analyst: Provide practical advice, guidance, and quality assurance to ensure IT projects follow the established project managementmethodology. Support and facilitate resource meetings and governance forums to enable effective decision-making and project oversight. Collate management information and data to contribute to monthly performance reviews and portfolioreporting. Assist project managers in project delivery using in-house tools and industry recognisedmethodologies Facilitate the review process for Lessons learned and report key findings to the Portfolio performancereview. Identify and contribution opportunities for process improvement within the IT organisation Prioritise of workload and effective communication of appropriate issues andescalations Liaise with internal and external stakeholders and other support teams to deliver an integratedservice What we need from you: You really must have: Previous experience of working within a PMO team Exposure to and understanding of the full project life cycle (Waterfall & Agile Methodologies knowledge) Demonstrable attention to detail, thoroughness and commitment to quality and accountability of own output Excellent communication skills - Ability to communicate information clearly, define needs and provide feedback in a timely and appropriate manner It would be nice if you had: Experience with implementing process improvement practices Experience with Jira APMP or PRINCE 2 certification is desirable This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
06/08/2026
Full time
Job Description: Job Advert Salary Range: £37,318 -£45,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity The opportunity: At Leonardo, as we grow the Digital Solutions PMO team we have a fantastic opportunity for a PMO Analyst, to support activities and assure the portfolio of change within a growing Digital Solutions organisation. You will need experience in working in a PMO team with the flexibility to carry out varied tasks across the portfolio. This role will also give opportunities to progress, providing training where needed. Leonardo is a global high tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK. The role is hybrid with the normal onsite place of work being our Bristol office (or negotiable to some other Leonardo sites), so we can work as a team when required. Some travel to other UK sites may also be required occasionally. What you'll do as a PMO Analyst: Provide practical advice, guidance, and quality assurance to ensure IT projects follow the established project managementmethodology. Support and facilitate resource meetings and governance forums to enable effective decision-making and project oversight. Collate management information and data to contribute to monthly performance reviews and portfolioreporting. Assist project managers in project delivery using in-house tools and industry recognisedmethodologies Facilitate the review process for Lessons learned and report key findings to the Portfolio performancereview. Identify and contribution opportunities for process improvement within the IT organisation Prioritise of workload and effective communication of appropriate issues andescalations Liaise with internal and external stakeholders and other support teams to deliver an integratedservice What we need from you: You really must have: Previous experience of working within a PMO team Exposure to and understanding of the full project life cycle (Waterfall & Agile Methodologies knowledge) Demonstrable attention to detail, thoroughness and commitment to quality and accountability of own output Excellent communication skills - Ability to communicate information clearly, define needs and provide feedback in a timely and appropriate manner It would be nice if you had: Experience with implementing process improvement practices Experience with Jira APMP or PRINCE 2 certification is desirable This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. Where you come in? In this role, you will play a key part in delivering a timely, consistent, and accurate service across our business, ensuring all operations align closely with our risk aggregation strategy. You'll gain hands on experience ensuring that complete and accurate exposure data-both aggregated and modelled-is prepared and delivered to internal and external stakeholders. Your work will directly support our regulatory compliance and help the business monitor its exposure limits. Over time, you will help us analyse and understand our risk profile to ensure we deploy our capital efficiently, while actively contributing to the development of next generation tools, processes, and analytical reports for the team. What you will be doing: Assist with completion of all exposure management related regulatory requirements / reporting for Ki, internal and external. Work with the risk aggregation team members, principally within the exposure management sub team, and other relevant functions (Capital Modelling, Actuarial, ERM, Underwriting and Portfolio Management) to continuously develop the business' understanding of its risk profile. Support Ki's group / entity level aggregation and portfolio roll up processes for non natural catastrophe risk using a range of tools and techniques. Assist with and develop syndicate roll up, analytics, management information and reporting to relevant stakeholders (e.g. Underwriting, ORI placement teams) with a high degree of accuracy and timeliness. Assist with analytical support into wider risk aggregation projects and deliverables (e.g. support parameterisation and validation of man made catastrophe components feeding into Ki's view of risk). Assist with the development of process streamlining, including the automation of manual, repeatable tasks. Build and maintain internal relationships with key contacts within the business (e.g. Underwriting, Algorithm) and support external relationships (e.g. regulators). Assist other members of the Risk Aggregation team where necessary. Contribute to a trusting, inclusive and high performing culture by taking ownership of your work, learning from mistakes, and seeking and acting on regular, constructive feedback. Support colleagues' wellbeing and development, work collaboratively and fairly, maintain strong oversight of your responsibilities and processes, and role model Ki's values - Know Your Customer, Grow Together, and Be Courageous - in all interactions Qualifications: Educated to degree level or equivalent in a relevant numerical degree, and a willingness to undertake continuous personal and professional development. An interest in cyber, terror or political violence risk. Experience in manipulating and analysing large and complex data sets. Strong IT skills especially MS Excel, SQL and VBA also desirable. Coding experience in R or Python would be highly desirable. Awareness of Insurance sector, knowledge of cat models and exposure management desirable. Motivation to learn new processes and to take increased ownership of these processes. Able to work effectively as part of a team and on own initiative with high levels of self motivation. Strong analytical, numeric, and written skills. Attention to detail. Strong written and verbal communication skills. Experience of producing reports and management information desirable. You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals. What to expect during the recruitment process: Initial recruiter screening call Interview with hiring manager Technical Interview (this may vary depending on the role) Values Interview
06/08/2026
Full time
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. Where you come in? In this role, you will play a key part in delivering a timely, consistent, and accurate service across our business, ensuring all operations align closely with our risk aggregation strategy. You'll gain hands on experience ensuring that complete and accurate exposure data-both aggregated and modelled-is prepared and delivered to internal and external stakeholders. Your work will directly support our regulatory compliance and help the business monitor its exposure limits. Over time, you will help us analyse and understand our risk profile to ensure we deploy our capital efficiently, while actively contributing to the development of next generation tools, processes, and analytical reports for the team. What you will be doing: Assist with completion of all exposure management related regulatory requirements / reporting for Ki, internal and external. Work with the risk aggregation team members, principally within the exposure management sub team, and other relevant functions (Capital Modelling, Actuarial, ERM, Underwriting and Portfolio Management) to continuously develop the business' understanding of its risk profile. Support Ki's group / entity level aggregation and portfolio roll up processes for non natural catastrophe risk using a range of tools and techniques. Assist with and develop syndicate roll up, analytics, management information and reporting to relevant stakeholders (e.g. Underwriting, ORI placement teams) with a high degree of accuracy and timeliness. Assist with analytical support into wider risk aggregation projects and deliverables (e.g. support parameterisation and validation of man made catastrophe components feeding into Ki's view of risk). Assist with the development of process streamlining, including the automation of manual, repeatable tasks. Build and maintain internal relationships with key contacts within the business (e.g. Underwriting, Algorithm) and support external relationships (e.g. regulators). Assist other members of the Risk Aggregation team where necessary. Contribute to a trusting, inclusive and high performing culture by taking ownership of your work, learning from mistakes, and seeking and acting on regular, constructive feedback. Support colleagues' wellbeing and development, work collaboratively and fairly, maintain strong oversight of your responsibilities and processes, and role model Ki's values - Know Your Customer, Grow Together, and Be Courageous - in all interactions Qualifications: Educated to degree level or equivalent in a relevant numerical degree, and a willingness to undertake continuous personal and professional development. An interest in cyber, terror or political violence risk. Experience in manipulating and analysing large and complex data sets. Strong IT skills especially MS Excel, SQL and VBA also desirable. Coding experience in R or Python would be highly desirable. Awareness of Insurance sector, knowledge of cat models and exposure management desirable. Motivation to learn new processes and to take increased ownership of these processes. Able to work effectively as part of a team and on own initiative with high levels of self motivation. Strong analytical, numeric, and written skills. Attention to detail. Strong written and verbal communication skills. Experience of producing reports and management information desirable. You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals. What to expect during the recruitment process: Initial recruiter screening call Interview with hiring manager Technical Interview (this may vary depending on the role) Values Interview
UX Designer (Multiple) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £60k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses Work Environment: Collaborative, creative, and free from discrimination Benefits: 25 days of annual leave, plus bank holidays Matched pension contributions (5%) Private healthcare with Bupa Gym membership support or Lakeshore Fitness access Perkbox membership Cycle-to-work scheme Our selection process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for interview. A first-stage interview with a senior member of the UCD team A second-stage workshop-based interview with our UCD team Other information If this role is of interest to you or you would like further information please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
06/08/2026
Full time
UX Designer (Multiple) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £60k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses Work Environment: Collaborative, creative, and free from discrimination Benefits: 25 days of annual leave, plus bank holidays Matched pension contributions (5%) Private healthcare with Bupa Gym membership support or Lakeshore Fitness access Perkbox membership Cycle-to-work scheme Our selection process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for interview. A first-stage interview with a senior member of the UCD team A second-stage workshop-based interview with our UCD team Other information If this role is of interest to you or you would like further information please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Finance Business Analyst - eInvoicing & Intercompany Focus Location: Glasgow (Hybrid - 2 days on site) Rate: Up to £550 per day - Inside IR35 We're recruiting for an experienced Finance Business Analyst to support a large-scale finance transformation programme, with a particular focus on eInvoicing, accounts payable automation, and intercompany processes . This role sits within a broader finance systems and process change initiative and requires someone who can operate at the intersection of Finance, Technology, and Change Delivery . The Role You'll work closely with Finance stakeholders, delivery teams, and system integrators to define and deliver improvements across invoicing, P2P processes, and intercompany finance operations . Key responsibilities include: Leading discovery and process workshops across eInvoicing, AP/AR, and intercompany finance workflows Capturing and defining functional and non-functional requirements Producing AS-IS / TO-BE process maps and identifying inefficiencies Supporting the implementation of invoice automation and digital invoicing solutions (e.g. OCR, eInvoicing platforms) Driving improvements in intercompany billing, reconciliations, and multi-entity finance processes Supporting data migration, UAT, cutover, and go-live activities Acting as a bridge between Finance SMEs, IT teams, and third-party vendors Ensuring solutions align with finance controls, compliance, and reporting requirements What We're Looking For Proven experience as a Finance Business Analyst within corporate finance environments Strong understanding of: eInvoicing / invoice automation Accounts Payable (P2P) and Accounts Receivable (O2C) processes Intercompany processes (billing, recharges, reconciliations) Experience working on finance system implementations or transformation programmes Ability to lead workshops, requirements gathering, and process mapping Experience supporting UAT, testing, and delivery phases Strong stakeholder management skills, with confidence engaging senior finance stakeholders Desirable Experience ERP exposure (e.g. SAP, Oracle, Dynamics 365 ) Experience with invoicing tools (e.g. Esker, Basware, Coupa, OCR solutions ) Experience working in multi-entity or global finance environments Exposure to finance controls, audit, and compliance frameworks Why Apply Opportunity to work on a high-impact finance transformation programme Focus on modernising invoicing and finance processes Collaborative, cross-functional delivery environment Immediate impact in a visible, business-critical initiative Please send a copy of your latest CV for a confidential discussion! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
06/08/2026
Contractor
Finance Business Analyst - eInvoicing & Intercompany Focus Location: Glasgow (Hybrid - 2 days on site) Rate: Up to £550 per day - Inside IR35 We're recruiting for an experienced Finance Business Analyst to support a large-scale finance transformation programme, with a particular focus on eInvoicing, accounts payable automation, and intercompany processes . This role sits within a broader finance systems and process change initiative and requires someone who can operate at the intersection of Finance, Technology, and Change Delivery . The Role You'll work closely with Finance stakeholders, delivery teams, and system integrators to define and deliver improvements across invoicing, P2P processes, and intercompany finance operations . Key responsibilities include: Leading discovery and process workshops across eInvoicing, AP/AR, and intercompany finance workflows Capturing and defining functional and non-functional requirements Producing AS-IS / TO-BE process maps and identifying inefficiencies Supporting the implementation of invoice automation and digital invoicing solutions (e.g. OCR, eInvoicing platforms) Driving improvements in intercompany billing, reconciliations, and multi-entity finance processes Supporting data migration, UAT, cutover, and go-live activities Acting as a bridge between Finance SMEs, IT teams, and third-party vendors Ensuring solutions align with finance controls, compliance, and reporting requirements What We're Looking For Proven experience as a Finance Business Analyst within corporate finance environments Strong understanding of: eInvoicing / invoice automation Accounts Payable (P2P) and Accounts Receivable (O2C) processes Intercompany processes (billing, recharges, reconciliations) Experience working on finance system implementations or transformation programmes Ability to lead workshops, requirements gathering, and process mapping Experience supporting UAT, testing, and delivery phases Strong stakeholder management skills, with confidence engaging senior finance stakeholders Desirable Experience ERP exposure (e.g. SAP, Oracle, Dynamics 365 ) Experience with invoicing tools (e.g. Esker, Basware, Coupa, OCR solutions ) Experience working in multi-entity or global finance environments Exposure to finance controls, audit, and compliance frameworks Why Apply Opportunity to work on a high-impact finance transformation programme Focus on modernising invoicing and finance processes Collaborative, cross-functional delivery environment Immediate impact in a visible, business-critical initiative Please send a copy of your latest CV for a confidential discussion! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Do you want to shape digital services that genuinely make a difference to colleagues and residents across East Sussex? If so, apply now! Then this is your opportunity to lead the design, performance and continuous improvement of a diverse portfolio of IT & Digital services that underpin everything the Council does - turning strategy into customer centred, resilient services that deliver real value. We're looking for an experienced and forward thinking Service Design & Assurance Manager to lead a critical portfolio of IT & Digital services that support both our organisation and the residents of East Sussex. This is a unique opportunity to shape not just services, but how people experience them - with responsibility spanning service design, service performance, digital front door, knowledge management, and leadership of our Continual Service Improvement, Tech Advocate and Accessibility teams. You'll play a central role in ensuring our services are customer centred, inclusive, and designed to deliver real value, while enabling colleagues across the organisation to work more effectively. The role includes leadership of multidisciplinary teams, including Service Analysts, Tech Advocates and the Accessibility Support team, ensuring a joined up approach to service delivery and user experience across IT & Digital. This role is hybrid, with an expectation of working from County Hall, Lewes at least one day a week and more frequently if there is a business need. We are looking for a confident and collaborative manager who can operate strategically while delivering tangible outcomes. You will demonstrate: Experience of managing a complex portfolio of digital or technology enabled products and services, with clear accountability for performance and customer experience. Experience developing collaborative solutions gained through a full project lifecycle. Experience in delivering business solutions in Content Management and associated technologies, particularly Microsoft SharePoint, search platforms and other Knowledge Management tools. Established expertise in IT service management, including service design, continual improvement and service catalogues. Ability to operate strategically, translating organisational priorities into deliverable service outcomes while balancing risk, value and dependencies. Interviews will take place in person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE. Interviews are expected to take place during August 2026. If you are unavailable, please let us know and we may be able to offer an alternative interview date. We offer a diverse range of benefits to help and support you during your employment. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
06/08/2026
Full time
Do you want to shape digital services that genuinely make a difference to colleagues and residents across East Sussex? If so, apply now! Then this is your opportunity to lead the design, performance and continuous improvement of a diverse portfolio of IT & Digital services that underpin everything the Council does - turning strategy into customer centred, resilient services that deliver real value. We're looking for an experienced and forward thinking Service Design & Assurance Manager to lead a critical portfolio of IT & Digital services that support both our organisation and the residents of East Sussex. This is a unique opportunity to shape not just services, but how people experience them - with responsibility spanning service design, service performance, digital front door, knowledge management, and leadership of our Continual Service Improvement, Tech Advocate and Accessibility teams. You'll play a central role in ensuring our services are customer centred, inclusive, and designed to deliver real value, while enabling colleagues across the organisation to work more effectively. The role includes leadership of multidisciplinary teams, including Service Analysts, Tech Advocates and the Accessibility Support team, ensuring a joined up approach to service delivery and user experience across IT & Digital. This role is hybrid, with an expectation of working from County Hall, Lewes at least one day a week and more frequently if there is a business need. We are looking for a confident and collaborative manager who can operate strategically while delivering tangible outcomes. You will demonstrate: Experience of managing a complex portfolio of digital or technology enabled products and services, with clear accountability for performance and customer experience. Experience developing collaborative solutions gained through a full project lifecycle. Experience in delivering business solutions in Content Management and associated technologies, particularly Microsoft SharePoint, search platforms and other Knowledge Management tools. Established expertise in IT service management, including service design, continual improvement and service catalogues. Ability to operate strategically, translating organisational priorities into deliverable service outcomes while balancing risk, value and dependencies. Interviews will take place in person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE. Interviews are expected to take place during August 2026. If you are unavailable, please let us know and we may be able to offer an alternative interview date. We offer a diverse range of benefits to help and support you during your employment. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
As a Senior Business Analyst, your role is critical to supporting Thames' progress towards achieving business area goals and desired outcomes and you will bring your experience of working with complex business problems & projects to drive this. This is an opportunity to work at the heart of Thames Water's digital transformation, leading analysis on complex, high-profile initiatives that deliver real benefits to our customers, communities and the environment. You'll influence senior stakeholders, shape strategic decisions, mentor other analysts, and play a key role in building the future of Business Analysis within the organisation. What you'll be doing as a Senior Business Analyst Engage effectively with stakeholders at all levels in the organisation to build trusted relationships and tailor communication to their needs. Work with project teams, portfolio and business stakeholders both within and outside your domain area to build relationships while also meeting user needs. Communicate clearly and consistently with stakeholders. Leads business analysts' team where there is more than 1 on a project Apply Business Analysis techniques to analyse current services and processes against problem statements, needs, and outcomes. Evaluate and document business requirements and non-functional requirements using relevant techniques Work closely with business areas on the opportunities, guide and positively challenge preconceptions and drive collaboration across teams to optimise opportunities within projects. Seek the necessary agreement and approval of documentation with appropriate stakeholders to proceed through stages of delivery. Ensure all documentation & deliverables meet the required quality to ensure the successful delivery of the outcome with minimal defects/missing scope. Able to influence others and work collaboratively within project teams at all levels. Work with the lead BA to support the ongoing development of the BA team, sharing knowledge and best practice. Helping lead the adoption of agile principles practices and cultural changes to improve how Thames Water delivers change across the organisation Working pattern - 36 hours Monday to Friday What you should bring to the role The essential criteria to help you succeed in this role is: Business Analysis experience working in a digital project environment Extensive understanding and experience of applying Agile and Waterfall project delivery methodologies and tools i.e. ADO Good communication skills and the ability to communicate at all levels in the organisation Ability to work on complex projects with multiple delivery partners/stakeholders e.g. introduction of new platforms that drive significant business transformation BCS (or equivalent) Diploma Extra qualities that would be a great fit for our team: Working on multiple projects concurrently Working on significant transformation programmes What's in it for you? Competitive salary from £60,000 to £70,000 per annum Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
06/08/2026
Full time
As a Senior Business Analyst, your role is critical to supporting Thames' progress towards achieving business area goals and desired outcomes and you will bring your experience of working with complex business problems & projects to drive this. This is an opportunity to work at the heart of Thames Water's digital transformation, leading analysis on complex, high-profile initiatives that deliver real benefits to our customers, communities and the environment. You'll influence senior stakeholders, shape strategic decisions, mentor other analysts, and play a key role in building the future of Business Analysis within the organisation. What you'll be doing as a Senior Business Analyst Engage effectively with stakeholders at all levels in the organisation to build trusted relationships and tailor communication to their needs. Work with project teams, portfolio and business stakeholders both within and outside your domain area to build relationships while also meeting user needs. Communicate clearly and consistently with stakeholders. Leads business analysts' team where there is more than 1 on a project Apply Business Analysis techniques to analyse current services and processes against problem statements, needs, and outcomes. Evaluate and document business requirements and non-functional requirements using relevant techniques Work closely with business areas on the opportunities, guide and positively challenge preconceptions and drive collaboration across teams to optimise opportunities within projects. Seek the necessary agreement and approval of documentation with appropriate stakeholders to proceed through stages of delivery. Ensure all documentation & deliverables meet the required quality to ensure the successful delivery of the outcome with minimal defects/missing scope. Able to influence others and work collaboratively within project teams at all levels. Work with the lead BA to support the ongoing development of the BA team, sharing knowledge and best practice. Helping lead the adoption of agile principles practices and cultural changes to improve how Thames Water delivers change across the organisation Working pattern - 36 hours Monday to Friday What you should bring to the role The essential criteria to help you succeed in this role is: Business Analysis experience working in a digital project environment Extensive understanding and experience of applying Agile and Waterfall project delivery methodologies and tools i.e. ADO Good communication skills and the ability to communicate at all levels in the organisation Ability to work on complex projects with multiple delivery partners/stakeholders e.g. introduction of new platforms that drive significant business transformation BCS (or equivalent) Diploma Extra qualities that would be a great fit for our team: Working on multiple projects concurrently Working on significant transformation programmes What's in it for you? Competitive salary from £60,000 to £70,000 per annum Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
