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Senior Google Cloud Architect Shape the Future of AI & Data with Us At Datatonic, we are Google Cloud's premier partner in AI, driving transformation for world-class businesses. We push the boundaries of technology with expertise in machine learning, data engineering, and analytics on Google Cloud Platform. By partnering with us, clients future-proof their operations, unlock actionable insights, and stay ahead of the curve in a rapidly evolving world. Your Mission As Senior Google Cloud Architect , you will shape the architecture for key projects. You'll be engaging with our customers and prospects to provide pre & post sales architectural advice and thought leadership for machine learning, analytics, and data migration projects. In addition to that, you will be helping us to build out the architectural side of our next-generation ai products. This is an excellent opportunity for an experienced professional in cloud technologies who would like to work as part of a team of experts in the fields of AI and data, as a subject matter expert in solution/cloud architecture. The role is customer-facing, working closely with business and technical influencers, and will require a background in Computer Science. Successful candidates will bring multiple years' experience with cloud platforms like Google Cloud or AWS. Ideally, you'll have served as an SME in designing and migrating applications to live in the cloud, working with complex cloud deployments, and being adept at the design and implementation of complex platforms. What You'll Do Innovative Technology Work: Utilise cutting-edge, scalable cloud and data processing technologies to develop advanced solutions for customers. Project Leadership: Oversee the design and implementation of enterprise-scale Data and AI projects. Technical Thought Leadership: Introduce innovative ideas and approaches to enhance Datatonic's capabilities and methodologies. Team and Architecture Development: Shape the architecture team and mentor team members while promoting technical excellence. Sales Support: Collaborate with sales teams to provide technical expertise during client engagements and help scope solutions for challenging requirements. Solution Development: Partner with GTM teams to create and refine new market-ready solutions with a focus on technical leadership and governance. Customer Engagement: Conduct architecture reviews for key clients, delivering actionable recommendations to senior stakeholders. Technical Best Practices: Define and embed best practices into project delivery, ensuring quality and consistency across initiatives. Knowledge Sharing: Contribute to Datatonic's internal knowledge base, including technical collateral and thought leadership materials. Agile Collaboration: Work in a dynamic, agile environment alongside data scientists, machine learning experts, data analysts, and data engineers. Tech Partner Collaboration: Collaborate closely with partners such as Google Cloud, Tableau, and Looker to leverage their technologies effectively. Mentorship and Leadership: Guide team members, fostering a culture of growth and innovation. What You'll Bring Educational Background: Bachelor's or Master's degree in Computer Science or a related technical discipline. Proven Expertise: Hands-on experience in designing and implementing large-scale big data cloud architectures. End-to-End Ownership: Demonstrated ability to manage projects from conception to completion, employing creative and practical solutions. Technical Prowess: Strong analytical skills with a focus on innovation and technical excellence. Effective Communication: Exceptional verbal and written communication skills, with an eye for detail and the ability to deliver authoritative presentations and proposals. Stakeholder Management: Skills in developing and maintaining relationships with key external stakeholders at various organizational levels. Pre-Sales Experience: Extensive experience in technical pre-sales, with the ability to champion and promote innovative, disruptive proposals. Holistic Cloud Expertise: Comprehensive knowledge of end-to-end production-grade cloud technologies, covering areas such as data, security, and networking. Container Technology Experience: Proficiency in working with container technologies and leveraging them effectively in projects. Programming Proficiency: Multiple years of experience in programming languages such as Python, Java, and SQL, with a focus on building scalable, high-performance code. Solution Delivery: Demonstrated experience in delivering scalable, robust, and high-performing solutions to meet business needs. Bonus Points If You Have: Certifications: Google Cloud or AWS Certified Solutions Architect certification. ETL and Data Pipeline Expertise: Experience with ETL tools and Hadoop-based technologies (e.g., Spark) and/or batch/streaming data pipelines such as Beam and Flink. Data Architecture: Proven ability in designing and building data lake and data warehouse solutions with technologies like BigQuery, Azure Synapse, Redshift, Oracle, Teradata, etc. Analytics Tools: Experience creating analytical products using tools such as Looker, Tableau, Data Studio, PowerBI, or Qlik. Agile Methodologies: Familiarity with Agile frameworks, including Scrum. Data Science Knowledge: Basic understanding of topics like machine learning, data mining, statistics, and data visualisation, with some practical experience preferred. Open-Source Contributions: History of contributions to open-source projects, showcasing collaboration and innovation. What's in It for You? We believe in empowering our team to thrive, with benefits including: Holiday : 25 days plus bank holidays (obviously!) Health Perks: 4500 kr per year Healthcare Allowance (paid monthly, after probation) Fitness & Wellbeing: Up to 5000 kr per year Wellness Allowance (payable on receipt of invoice) Hybrid Model: 1200 kr WFH Equipment Allowance (after probation) Learning & Growth: Access to platforms like Udemy to fuel your curiosity. Pension: Private Salary Sacrifice Pension available Why Datatonic? Join us to work alongside AI enthusiasts and data experts who are shaping tomorrow. At Datatonic, innovation isn't just encouraged - it's embedded in everything we do. If you're ready to inspire change and deliver value at the forefront of data and AI, we'd love to hear from you! Are you ready to make an impact? Apply now and take your career to the next level. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Business Analyst AI & Digital Transformation Location: Gloucester Hybrid, 2 days per week on-site Salary: £50,000 Type: Permanent Benefits: Hybrid working + wider benefits package Our client, a leading public sector organisation, is hiring an experienced Business Analyst to support the delivery of AI, automation and digital transformation initiatives. This is an opportunity to work on projects that will have a genuine impact on how public services are delivered, identifying where AI and automation can improve processes, reduce manual activity and enable better decision-making. You ll work across the full project lifecycle, from discovery and requirements gathering through to testing and implementation, helping turn business challenges into practical, secure and responsible technology solutions. What you ll do Lead business and process analysis across AI and digital transformation projects Run workshops and discovery sessions with operational teams, technical specialists and senior stakeholders Map current and future-state processes and identify opportunities for improvement Gather and translate business needs into clear functional and non-functional requirements Develop user stories, acceptance criteria, use cases and process models Assess potential AI and automation use cases for feasibility, value and operational impact Work alongside data specialists, developers and architects to shape AI-enabled solutions Support proof-of-concept and pilot projects through to wider implementation Define success measures and benefits to demonstrate the value of new solutions Support testing, UAT and operational readiness ahead of go-live You ll work closely with digital, data, architecture, information governance, cyber security and operational teams, acting as the bridge between business requirements and technical delivery. What we re looking for Strong Business Analysis experience within complex digital or transformation programmes Previous experience within local government, central government, the NHS or another public sector environment Strong requirements gathering, process mapping and service improvement experience Experience working across the full project lifecycle, from discovery through to implementation Exposure to AI, automation, data, digital platforms or other emerging technologies Excellent stakeholder management skills, including working with senior and non-technical stakeholders Experience developing business cases, options appraisals and benefits measures Understanding of data protection, information governance and cyber security Experience working within Agile, Waterfall or hybrid delivery environments Experience with Generative AI, Microsoft Copilot, machine learning, Power Platform, Power Automate or Azure AI would be particularly beneficial. The ideal candidate will be analytical, pragmatic and comfortable challenging existing ways of working. You ll be able to translate complex technical concepts into clear business language and understand both the opportunities and limitations of AI. Why join? £50,000 salary Hybrid working with only 2 days per week in Gloucester Work on high-profile AI and digital transformation initiatives Help shape how emerging technology is adopted across public services Work across projects from initial discovery through to real-world implementation This is an excellent opportunity for a Business Analyst who wants to move further into AI and digital transformation, while working on projects with tangible organisational and service impact.

A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, lifecycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product lifecycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Join us as a Senior Business Analyst The Role To join our Technology division to provide information and system technology services to all business areas in the part of Central Services. Our key objective is to support the policy and operational divisions to meet the stated objectives. The Technology Division structure is designed to reflect the delivery lifecycle for technology. New technologies and investments are planned and designed and then handed over to be built, maintained and run. All of this activity needs to be conducted in a way that ensures information and data is kept secure, for which a separate operating function has been created. This role sits in TSA which is responsible for ensuring IT changes are aligned to business priority, and that the technical architecture is right. The team is now split into several towers, each intended to cover specific areas of the company (PRA, M&B etc.). Within each tower, there is a tower lead, and a number of Business Analysts and Architects (including Business Architects, Solution Architects, Data Architects etc.) Responsibilities Oversee/support work prioritisation across the team/wider stakeholders, working closely with the PM, Tech Lead and Team Manager Help facilitate ceremonies (sprint planning, reviews, retrospectives) and ensure the tech team remain aligned with product objectives and timelines. Awareness of operating models (both current and target state) and how to develop and use them on projects / programmes Experience of working on complex projects and programmes involving broad-based business change Excellent stakeholder management at all levels; both internally and externally. Able to manage large groups of stakeholders, under uncertain environments, providing challenge as and when required Producing outputs at various levels (high level to functional specifications) to a high quality within the standards set by the BA management team Experience of providing both functional and technical expertise to the Technology teams in producing detailed requirements documentation (e.g. detailed process maps, use case specifications, wireframes, logical data models, traceability matrices) Proven experience of facilitating workshops with the business utilising a variety of business analysis methods Essential Criteria Educated to degree level ISEB / BCS BA Diploma certified, IIBA certification (e.g. CBAP) or equivalent Solid career track record as a business analyst with strong exposure to technical / software development projects ideally within a financial or regulatory environment Proven experience working with agile/scrum methodologies Deep understanding of the Software development lifecycle and its application in an agile context Familiarity with tools like JIRA and Confluence for Agile project management and documentation The applicant will need either to be security cleared or obtain security clearance

Head of Information Security - CISSP, CISM, ISO27001, NIST, PCI DSS, GDPR, DevSecOps, Cloud Security, SIEM, SOC, AI Security. Permanent, West London, Hybrid Working. c.£100k +Benefits Head of Information Security/CISO/Senior InfoSec Consultant required to lead and develop a modern, security-first function within a growing technology business. Reporting to the CTO, you'll combine strategic leadership with a hands-on technical approach, working closely with Engineering, Infrastructure and Operations teams to embed security across the organisation. The role will adopt Information Security strategy, governance, risk and compliance while implementing practical security controls, automation and DevSecOps best practice. This is an excellent opportunity to influence technology strategy, lead security initiatives and help shape a mature, AI-enabled security capability whilst remaining hands-on in the early stages. In time, you will build a small team of InfoSec and Cyber Security Analysts around you. Key Responsibilities: Define and deliver the Information Security strategy, policies and governance framework. Define and develop robust security controls inline with both business practices and compliance requirements inc ISO27001, CE+, SOC2, NIST CSF, GDPR and PCI DSS. Embed Secure by Design and DevSecOps principles across engineering teams. Lead cyber risk management, incident response, threat modelling and vulnerability management using a range of contemporary tools. Drive AI and automation to enhance security operations and threat detection. Oversee third-party security, supplier assurance and client audits. Recruit, mentor, lead and develop the Information Security team. As such, we're looking for candidates with experience leading Information Security or Cyber Security functions within technology-led organisations. You will possess: CISSP, CISM or equivalent security certification. Strong knowledge of ISO27001, NIST, PCI DSS, GDPR and Information Security Governance. Experience developing security strategy, GRC and cyber risk programmes including definition of security controls Strong technical knowledge across cloud, network, endpoint, application and data security. Experience with SIEM, SOC, vulnerability management and incident response. Knowledge of DevSecOps, security automation and modern cloud environments. Excellent communication, stakeholder management and leadership skills. You may have been working as a CISO, Information Security Manager, Cyber Security Consultant or within another senior InfoSec/CyberSec capacity which has granted you experience in both security control definition and hands-on practical management of security threats and incidents including vulnerability scanning and penetration testing. This is an outstanding opportunity to join a forward-thinking organisation where you'll shape the security strategy, influence technology direction and build a modern Information Security function using the latest cloud, automation and AI technologies.

A leading UK organisation is seeking an experienced Head of IT Products to lead the strategic direction, governance and performance of an enterprise-wide technology product portfolio. This is a senior leadership opportunity for an individual who can drive a product-led operating model, ensuring technology investments deliver measurable business value, exceptional user experiences, and secure, scalable services across a complex multi-site environment. Reporting to the technology leadership team, you will be responsible for shaping and governing a diverse portfolio of technology products, overseeing investment decisions, product strategy, life cycle management and benefits realisation. The role will work closely with senior business leaders, technology teams and external partners to align technology products with strategic business objectives. Key responsibilities include: Developing and owning the technology product portfolio strategy and roadmap. Driving product-led thinking and embedding best practice product management across the organisation. Leading Product Owners and Technical Analysts to deliver measurable business outcomes. Managing portfolio prioritisation, investment decisions and benefits realisation. Establishing governance frameworks, adoption measures and product health reviews. Building strong executive stakeholder relationships and influencing strategic decision making. Managing strategic supplier relationships, commercial negotiations and vendor performance. Driving simplification, rationalisation and reduction of technical debt across the estate. We're looking for a senior technology leader who can demonstrate: Experience leading enterprise scale technology product organisations. Successful implementation of Product Operating Models within complex environments. Ownership of large technology portfolios, including investment prioritisation and financial accountability. Strong executive stakeholder management, including board level engagement. Experience across a broad technology landscape including ERP, Digital, Data, Operational Technology and enterprise platforms. Expertise in product portfolio management, governance, benefits realisation and product life cycle management. Strong commercial acumen with experience managing key technology suppliers and complex contracts. A track record of building high performing teams and creating a culture of ownership, accountability and continuous improvement. This is a rare opportunity to shape the future of technology products within a large, complex organisation undergoing significant evolution in its technology and digital capabilities. The successful candidate will play a key role in influencing strategy, enabling transformation and delivering tangible business value through technology investment. What you'll get in return 10% bonus, car allowance, attractive pension scheme, private medical insurance and flexible benefits. This is based in the office 4 days a week in Liverpool. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Graduate Analyst Consultant Location - Winchester, Hampshire Salary: c £28K-£30K with many benefits including bonus, pension, life insurance, healthcare, 25 days holiday. Due to expansion our client has an exciting opportunity to join their growing management consultancy. They are looking for a highly motivated and capable aspiring graduate with excellent communication and interpersonal skills to help support a first-class business change experience for their clients. The Opportunity - Analyst Consultant. Our client is looking for a positive, flexible self-starter to join their team as an Analyst Consultant. This is an exciting opportunity to play a leading role in delivering analysis capability within consulting projects as an integral part of a small, agile and growing business. Their team of analysts, consultants, software specialists and Defence SMEs work closely with their customers to deliver high-impact services and solutions. They also provide software applications and data science capability to support their clients decision-making processes. Qualifications and experience required for role of Analyst Consultant: A strong academic record with a high-class undergraduate degree in a quantitative, analytical or problem-solving focused field (e.g. mathematics, engineering, science, economics or similar). Work placement experience in an analytical role would be useful. Awareness of advanced data analysis methods. A strong communicator who can understand the customer's needs, build positive relationships and assist in the development of tailored solutions. Confident in working across teams of different expertise, identifying areas to add value. Interest or experience in developing analytical models or software tools. A keen learner who strives to stay updated with relevant changes and best practices. Navigates challenges with a positive outlook. Flexible and able to adapt to change. A self-starter able to work independently and within a larger team which may include internal team members and clients. Confident presenting findings and recommendations to colleagues and clients, including at a senior level. Strong organisational and time management skills, with the ability to multi-task and prioritise your work. Attention to detail and the drive to see work through to completion. A positive and flexible approach to your work. Enjoys working in a fast paced, supportive environment. Knowledge and experience of the following is also of interest: Problem solving in various scenarios, particularly those requiring critical thinking, or managing competing priorities. Experience with tools such as MS Excel, Python or data visualisation software (e.g. Power BI). Software development. Operational analysis. Using AI-enabled tools to enhance day-to-day work, including research, analysis, synthesis, problem solving and presenting outputs. Interested in using, adapting and customising AI models for practical business tasks, with an understanding of how to test outputs and refine model performance for specific use cases. Experience in working in teams with a range of skills and expertise. Prioritising to work to changeable deadlines. Knowledge of Agile/Scrum development process. Ability to identify opportunities to share learning with others. Committed to professional development. Understanding of the UK MoD and Armed Forces. As an Analyst Consultant your role will include: Helping their team to apply creative and impactful solutions to their client's challenges. Designing, developing and running analysis models and tools. Collating, managing, structuring, analysing and visualising data. Deriving unique insights from data to inform senior-level decision making. Gathering requirements from their clients for software, models and processes, and working with our team to propose solutions and make recommendations. Learning and using project management approaches to monitor delivery progress and support the client to prioritise. Proactively managing your work, supporting team members and developing your skills and experience. Taking pride in your work and understanding how your work contributes to delivering a great result for our clients. Researching best practices in the industry to support the wider team. Developing strong relationships with the wider team. Our clients UK office is based in Winchester. The role will require a blend of working from their office and will also include some travel to client sites. .You will receive on-the-job training, mentoring from experienced consultants, and opportunities to develop both technical and consulting skills. The company's main clients will be based around key UK Defence establishments in the south of England. It is a requirement that the successful candidate is eligible for Defence Security Clearance, which typically requires an individual to have been living in the UK for a minimum of five years with a right to work. Graduate Analyst Consultant

Information Security Lead / Cyber Security Lead Hybrid 60,000 - 70,000 + Excellent Benefits Immediate Start Avvailable Infrastructure Security Network Security Cyber Security ISO 27001 Are you an experienced Infrastructure, Network or Cyber Security professional looking to take the next step in your career? We're looking for a technically strong Information Security Lead to join a growing technology business, taking ownership of information security, governance and compliance while remaining closely involved with infrastructure and cyber security. This is an ideal opportunity for someone who has progressed through Infrastructure Engineering, Network Security, Cyber Security Engineering or Technical Security and is ready to move into a broader Information Security leadership role. Working closely with Infrastructure, IT Operations, Engineering and senior stakeholders, you'll help shape the organisation's security posture, ensuring security is embedded across networks, cloud platforms, servers and business systems. You'll combine hands-on technical knowledge with information security governance, helping drive continual improvement across the Information Security Management System (ISMS), security controls and compliance activities. You'll lead security risk assessments, coordinate vulnerability management and remediation programmes, support penetration testing, oversee supplier security assurance, manage information security incidents and contribute to Business Continuity and Disaster Recovery planning. You'll also play a key role in maintaining ISO 27001 certification, supporting customer audits and promoting a strong security culture throughout the organisation. We're looking for someone with a solid technical background who understands how infrastructure is designed, secured and supported. Experience working with technologies such as network security, firewalls, Windows Server, Active Directory, Microsoft 365, Azure, endpoint security, identity and access management (IAM), vulnerability management, patch management and infrastructure hardening will be highly beneficial. Alongside your technical expertise, you'll have exposure to ISO 27001, information security frameworks, security audits, governance, risk management and compliance. Experience working with Cyber Essentials, supplier assurance, security policies and incident response would also be advantageous. Whether you're currently a Senior Information Security Analyst, Senior Cyber Security Analyst, Security Engineer, Infrastructure Security Engineer, Network Security Engineer, Technical Security Lead or Information Security Lead, we'd love to hear from you. This is an opportunity to step into a highly visible role where you'll influence security strategy, work with modern technologies and help shape the future direction of information security within the organisation, while continuing to build on your technical expertise. Key Skills: Information Security Lead, Senior Information Security Analyst, Senior Cyber Security Analyst, Security Engineer, Infrastructure Security Engineer, Network Security Engineer, Technical Security Lead, Infrastructure Security, Network Security, Cyber Security, Information Security, ISO 27001, ISMS, Azure Security, Microsoft 365 Security, Active Directory, Firewalls, Vulnerability Management, Patch Management, Endpoint Security, IAM, Security Assurance, Governance, Risk & Compliance, Security Audits, Business Continuity, Disaster Recovery, Incident Response, Cyber Essentials.

Senior Business Analyst (CRM) position in Bristol (hybrid) - Up to 65,000 depending on experience plus benefits A job opportunity has arisen for an experienced Senior Business Analyst (CRM) to join an international professional services organisation that is based in central Bristol. This role will initially be a 12-month FTC, with the potential to become permanent after this period. You will join a highly successful and growing Change & Transformation team, taking responsibility for business analysis around a CRM portfolio of work, supporting strategic design, delivering against agreed projects and programmes and ensuring all service objectives/outcomes are met. You will liaise with a range of key senior stakeholders, taking responsibility for requirements elicitation, business case design and the development of target operating models. This is a hybrid working role (3 days a week on site), based at their central Bristol office. The role The Senior Business Analyst will be responsible for the following: Contributing to the development of target operating models Capturing 'as-is' and 'to-be' requirements using appropriate tools and techniques Eliciting and documenting business requirements Liaising with a range of senior business stakeholders and suppliers Supporting vendor selection processes where required Business case design Understanding and documenting business and project requests Supporting the creation of business, project, and user documentation Supporting User Acceptance Testing (UAT) The successful candidate should be able to demonstrate: A proven track record of working as a Business Analyst / Senior Business Analyst Proven experience working on CRM implementation or transformation initiatives (in particular, discovery and business case creation) is essential Experience working as part of an international organisation, ideally within a professional services environment Experience creating target operating models Excellent senior stakeholder management, communication, problem-solving and presentation skills Experience of the end-to-end project life cycle with strong knowledge of Business Analysis tools and skill sets (requirements gathering, solution development, process/workflow mapping and embedding of associated benefits) Experience using Microsoft tools to capture and analyse requirements Experience working across complex projects and programmes A business analysis qualification (BCS or similar) would be an advantage Salary And Benefits The organisation offers a great working environment, strong scope for career progression plus an enhanced benefits package that includes: Generous annual leave with the option to buy/sell additional annual leave Pension scheme Life assurance Enhanced parental leave packages Critical illness insurance Health and wellbeing options including health assessments, eye tests, dental cover etc Employee assistance programme Travel insurance Discounted gym memberships Retail discounts Cycle to work scheme Car lease scheme Season ticket loans and more If you would like to discuss this position in more detail, please apply with an updated CV for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior ITSM Configuration & Service Catalogue Analyst Location: Wakefield, West Yorkshire - Hybrid Working Rate: Band 6/7: .02 per day, in scope Contract: 3-6 Month Contract (poss ext) Sector: Public Sector / Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue and Request Catalogue capability. Working closely with the Service Delivery Manager, you will help transform fragmented service and asset information into structured, validated and implementation-ready data. You'll work with technical, operational and business stakeholders to identify services, dependencies, ownership and support arrangements, helping establish the foundations for improved service management and operational resilience. CMDB Development Develop and populate configuration item (CI) structures and relationships. Cleanse, validate and reconcile existing configuration records. Support the preparation of migration-ready CMDB data. Produce service maps showing key technology and operational dependencies. Service & Request Catalogue Development Document service definitions, offerings, owners, support models and dependencies. Define user-focused request catalogue items and fulfilment workflows. Document approvals, fulfilment processes and service level requirements. Help establish practical and measurable service standards. ITSM Implementation Support Produce implementation-ready documentation, data templates and user stories. Support testing, data migration and defect resolution activities. Work with implementation teams and suppliers to ensure solutions align with agreed requirements. Deliver handover documentation and prioritised backlog items for future development. Essential Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities. Proven experience supporting large-scale ITSM implementation, migration or service improvement programmes. Experience gathering requirements and taking work through discovery, documentation, validation, testing and implementation. Strong understanding of ITIL Service Management, Configuration Management and Service Modelling. Experience creating service maps, CI models, service records and catalogue workflows. Excellent stakeholder engagement and communication skills. Advanced data analysis, spreadsheet and documentation skills. Desirable Experience with ITSM platforms such as HaloITSM, ServiceNow, BMC Helix, Freshservice, ManageEngine or similar. Experience supporting data migration and testing activities. Experience working alongside ITSM implementation partners or suppliers. Previous experience within the NHS, healthcare, emergency services, government or other regulated environments. Why Apply?This is an excellent opportunity to play a key role in a high-profile ITSM transformation programme, helping to establish the foundations for effective service management, improved operational resilience and better user experience across a complex organisation.Apply today if you have a proven track record in CMDB development, Service Catalogue design and ITSM implementation support. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is a market-leading software product company, trusted by the vast majority of Tier 1 capital markets firms to keep low-latency trading, core banking, payments and market data infrastructure across the world running smoothly. They're looking for a Senior Product Manager to own two of their most strategically important workstreams: financial services trading resilience and market data observability. An exceptional & rarely available position, working for a London based tier 1 technology company, with global operations. Location: London, central, city - hybrid. Expectations would be 2 days per week in the central London global HQ (Tuesday's generally being core day) However, this is flexible for the right individual. Realistically you will likely be within sensible commute of London though (Home counties, or direct train links to the city) Salary: up to £160,000 basic plus an extensive benefits package. We realise that salary is only a rough guide to ability though & would be looking for a range of £120K - £160K, depending on relevant experience "fit" for the role. More "junior" (relevant!) experienced individuals absolutely considered . What you'll be doing Own the end-to-end product strategy and roadmap for FS resilience and market data observability, translating vision into quarterly delivery plans with engineering. Get out from behind your desk and spend real time with Tier 1 banks, exchanges and clearing houses, anchoring your roadmap in genuine customer evidence. Lead the discovery, definition and launch of a brand new market data observability & analytics product line. Partner with AI and platform engineering teams to bring agentic capability into resilience workflows, built for the demands of regulated environments. Shape pricing and packaging with finance and revenue teams so new capability converts cleanly into ARR & ROI for our customers. Represent the business at industry events, analyst briefings and regulator roundtables. What you need to bring 8+ years in product management within enterprise B2B software, with a track record of shipping data-intensive, infrastructure-class products into regulated financial services industries. This is a technical & commercial product role. You MUST bring experience in complex, highly visible software products, specifically used within highly regulated financial services industries. Deep domain expertise across two or more of: low-latency trading and OMS/EMS, market data infrastructure, post-trade and core banking, or financial services operational resilience and regulation. Strong grasp of the observability and monitoring landscape, including metrics, logs, traces, OpenTelemetry and AIOps. Comfortable leading conversations with senior stakeholders such as heads of trading technology, CTOs and CISOs, not just attending them. Excellent written communication, able to turn a complex resilience problem into something a CTO, regulator and engineer can all act on. Why you'll love this job Genuine ownership of product lines that sit at the heart of how the world's biggest banks and exchanges stay resilient. A senior, externally-facing role with real influence over strategy, pricing and go-to-market, not just a backlog to manage, working directly with the VP of Product & the Senior Leadership team. The chance to shape how agentic AI gets deployed responsibly inside some of the most regulated environments in the world. If you can turn deep financial services domain knowledge into a roadmap that Tier 1 banks actually want to buy, we'd love to hear from you. Apply now to find out more.

Kirtana consulting is looking for PLM-Windchill AMS Senior Engineer for 6months rolling contract in Stevenage. Job description: Role Title: PLM-Windchill AMS Senior Engineer Minimum years of experience: 5+ years Job Summary: We are seeking a skilled and motivated Windchill Developer to join our PLM team. The ideal candidate will have hands-on experience with PTC Windchill, including customization, configuration, and integration with enterprise systems. This role involves working closely with cross-functional teams to support and enhance PLM capabilities. Key Responsibilities: Configure and customize Windchill PDMLink modules (Change Management, Document Management, BOM Management, etc.) Develop and maintain Windchill workflows, life cycle templates, and business rules Integrate Windchill with ERP and other enterprise systems Troubleshoot and resolve issues related to Windchill performance, access, and data integrity Collaborate with business analysts and end-users to gather requirements and deliver solutions Required Skills & Qualifications: 7+ years of experience in Windchill development and support Strong knowledge of Windchill modules and architecture Proficiency in Java, JSP, XML, and Windchill APIs Experience with Windchill Business Rules Framework (BRF) and Info*Engine Good understanding of PLM concepts and product life cycle processes Strong problem-solving and communication skills Preferred Qualifications: Experience with Windchill 13.x Exposure to Agile/Scrum methodologies Experience with DevOps tools and CI/CD pipelines Education: Bachelor's degree in Engineering, Computer Science, or a related field. Location & Security Requirements Candidate must be a UK National due to the nature of the customer environment and security requirements. Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred. Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Senior ITSM Configuration & Service Catalogue Analyst Location: Wakefield, West Yorkshire - Hybrid Working Rate: Band 6/7: £202.31 - £294.02 per day, in scope Contract: 3-6 Month Contract (poss ext) Sector: Public Sector/Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue and Request Catalogue capability. Working closely with the Service Delivery Manager, you will help transform fragmented service and asset information into structured, validated and implementation-ready data. You'll work with technical, operational and business stakeholders to identify services, dependencies, ownership and support arrangements, helping establish the foundations for improved service management and operational resilience. CMDB Development Develop and populate configuration item (CI) structures and relationships. Cleanse, validate and reconcile existing configuration records. Support the preparation of migration-ready CMDB data. Produce service maps showing key technology and operational dependencies. Service & Request Catalogue Development Document service definitions, offerings, owners, support models and dependencies. Define user-focused request catalogue items and fulfilment workflows. Document approvals, fulfilment processes and service level requirements. Help establish practical and measurable service standards. ITSM Implementation Support Produce implementation-ready documentation, data templates and user stories. Support testing, data migration and defect resolution activities. Work with implementation teams and suppliers to ensure solutions align with agreed requirements. Deliver handover documentation and prioritised backlog items for future development. Essential Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities. Proven experience supporting large-scale ITSM implementation, migration or service improvement programmes. Experience gathering requirements and taking work through discovery, documentation, validation, testing and implementation. Strong understanding of ITIL Service Management, Configuration Management and Service Modelling. Experience creating service maps, CI models, service records and catalogue workflows. Excellent stakeholder engagement and communication skills. Advanced data analysis, spreadsheet and documentation skills. Desirable Experience with ITSM platforms such as HaloITSM, ServiceNow, BMC Helix, Freshservice, ManageEngine or similar. Experience supporting data migration and testing activities. Experience working alongside ITSM implementation partners or suppliers. Previous experience within the NHS, healthcare, emergency services, government or other regulated environments. Why Apply?This is an excellent opportunity to play a key role in a high-profile ITSM transformation programme, helping to establish the foundations for effective service management, improved operational resilience and better user experience across a complex organisation.Apply today if you have a proven track record in CMDB development, Service Catalogue design and ITSM implementation support. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review (NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity. JBRP1_UKTJ

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review (NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity. JBRP1_UKTJ