13 jobs found

The Claims Technical Lead will primarily focus on the broad range of claims emanating from the Marine Liability and Transport and Logistics underwriting portfolio, however due to the growth of Markel the role may also offer the opportunity to handle claims emanating from the wider Marine, Energy and Casualty Division.We're all about people We win together We strive for better We enjoy the everyday We think furtherWho we are:Business Unit overview:The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.The London Market Claims team handles both company market and Lloyd's of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.Part of Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.What you'll be doing:Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classesDrive the claim's philosophy of being "The most customer focused, nimble and value adding claims team in the market". Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team and underwriters as required.Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs.Support your Claims Manager and the Underwriters by providing technical input into product wordings and class-specific vendor and expert support.Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims providing feedback to Claims Manager and Strategic claims lead.Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop positive relationships and knowledge about the quality of our claims management at Markel.Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key customers in the claims handling process.Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Leadership team and the broader claims teams.Key Skills:Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken. Understand, monitor, provide feedback and ensure compliance on KPIs.Analyse and interpret data to improve Markel's underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Form relationships outside of the claims function including underwriters, brokers and key legal providers.Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings.Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and helping them develop their own capabilities.Have experience and knowledge in Marine Liability and other Marine classes and be able to talk expertly around the subjectYou will have achieved ACII accreditation, or be working towards it.What's in it for you?A great starting salary plus annual bonus & strong benefits package Up to 16% company pension scheme,Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)Income protection, Life assurance, electric car scheme, travel insurance25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leaveAs well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!Are you ready to play your part?If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You'll find your fit amongst our diverse global community of optimists and problem-solvers. We're always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.Join us and play your part in something special!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You'll lead on portfolio management - shaping strategy, monitoring performance, driving profitability, optimising pricing and making data driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. What Will You Do? Product Line Oversight & Technical Leadership Act as a senior referral point for complex or high value risks submitted through delegated authority partners, providing over authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management & Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimisation and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management & Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance & Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D&O, PI, Cyber, and FI including coverage analysis, risk assessment, and pricing Familiarity with Lloyd's delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counselling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment.

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Job Category: Risk Control, Underwriting Target Openings: 1 What Is the Opportunity? As a Cyber Risk Services Manager at Travelers Europe, you will be at the heart of our cyber insurance offering - assessing the cyber security position, risk management practices, and business continuity of clients ranging from small businesses to large corporates. You will work closely with underwriting teams, delivering clear, credible risk opinions that inform decisions and strengthen client relationships. Responsibilities include conducting assessments, producing structured reports, drawing on a deep knowledge of claims trends and loss drivers, and shaping how we use data and audit findings to bring greater value to clients and improve retention. What Will You Do? Provide detailed and accurate cyber risk advice to assist underwriters with risk selection and pricing, including evaluation of remediation measures following a cyber incident. Participate in underwriting meetings with agents, brokers, and prospective insureds. Conduct highly complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders. Analyze and evaluate existing cybersecurity policies, standards, and procedures to support recommendations while ensuring alignment with industry standards. Develop and deliver actionable recommendations to policyholders on how to mitigate highly complex cyber risks, overseeing implementation of risk remediation efforts. Assist cyber claims teams when domain-specific expertise improves handling of a cyber claim or incident response. Develop programs and manage resources to help insureds understand and mitigate cyber risks, including access to third-party cyber security vendors. Track developments in the cyber insurance industry and consult on the development of cyber insurance products and services. Identify emerging cyber threats and vulnerabilities, evaluating their potential impact on individual insureds and Travelers' business. Support enterprise CAT teams in evaluating cyber aggregation risks and responding to cyber aggregation events. Identify opportunities to enhance existing Cyber Risk Advisory services and develop new offerings to meet client needs. Develop training and education programs related to cyber risks, emerging threats, and cyber risk mitigation and control, and assist in delivering training to underwriters. Research, develop, and prepare relevant materials (risk management factsheets, best practice guides, etc.) and thought leadership for external publication. Represent Travelers at industry events and thought leadership forums. Develop underwriting tools and augmented underwriting opportunities, continuous client network monitoring, outreach, and support. Build cross-functional relationships and participate in risk control activities in Travelers US. Develop standards and success measurements for the Risk Control services. What Will Our Ideal Candidate Have? Degree in computer science, engineering, or a related field. Five years of experience in IT Risk Management, Cybersecurity, or related disciplines. Certification or advanced knowledge of industry standards/regulations (NIST, ISO, PCI DSS, GDPR, etc.) and identification and analysis of existing and emerging cyber threats. Experience managing or developing cyber, IT, industrial control systems or information security controls. Superior written and verbal communication skills, with the ability to articulate complex technical concepts to a diverse audience. Experience overseeing or conducting independent risk assessments, business process, IT, or industrial control system control auditing. One industry-standard information security certification required (e.g., CISSP, CRISC, CISA, CSX, CFE, PCI); multiple certifications preferred. What is a Must Have? General knowledge of risk management process. What Is in It for You? Private Medical Insurance: Single cover provided by Travelers, with option to add cover for dependents. Retirement: Core company contribution to Pension Plan, with increased contribution if you contribute. Holiday Entitlement: Minimum of 25 days annually, with opportunity to purchase additional days up to 35. Wellness Programme: Tools, discounts, resources, and mental health support. Volunteer Encouragement: Matching Gift and Volunteer Rewards programme. Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings and recognize that we benefit from our differences.

Who we are: We're all about people We win together We strive for better We enjoy the everyday We think further Business Unit overview: The Claims department seeks to be market leaders in the provision of an efficient, cost effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients. The London Market Claims team handles both company market and Lloyd's of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years. Part of Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. What you'll be doing: Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes Drive the claim's philosophy of being "The most customer focused, nimble and value adding claims team in the market". Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team and underwriters as required. Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs. Support your Claims Manager and the Underwriters by providing technical input into product wordings and class specific vendor and expert support. Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims providing feedback to Claims Manager and Strategic claims lead. Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop positive relationships and knowledge about the quality of our claims management at Markel. Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key customers in the claims handling process. Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Leadership team and the broader claims teams. Key Skills: Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyse the portfolio to assist in identifying the most profitable sub segments and those areas where remedial action should be taken. Understand, monitor, provide feedback and ensure compliance on KPIs. Analyse and interpret data to improve Markel's underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate. Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters. Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Form relationships outside of the claims function including underwriters, brokers and key legal providers. Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings. Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and hel

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group. Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns. The role The IT Operations Manager is a key role within The Fidelis Partnership technology team. The person is responsible for the end-to-end design, maintenance and operations of our IT Operational services, IT Service support, IT facilities and AV systems across our group companies. In this role you will run our service 24x7, ensuring robust, performant, secure, compliant, cost-effective systems and act always to make sure end-user services are maintained to the very highest level in a dynamic and fast-paced environment. Typically, we have tight restoration SLAs for critical services. You will be a key person involved in IT toolset selection and make sure we have a highly secure, uniformly protected and managed estate operating under multiple compliance regimes including SOX, DORA, Cyber essentials, NIST. You will liaise with our tech leadership and users across business units to thoroughly understand and fulfil business end-user requirements. As a senior tech member of staff, you will be responsible for the delivery of pragmatic solutions to the highest standards within tight timeframes which must be correct first-time. Strong resilience and rapid problem resolution are essential skills for this role. The role is based in the London office but will necessitate close working with teams across our locations and travel as necessary for this senior role and team locations, Key accountabilities Responsible for leading our global IT end user computing service team to provide excellent end to end customer service. Provide 24-7 support to the business, ensuring all requests are always met without delay in all locations - the goal is 100% service satisfaction, overcoming all obstacles to achieve this. You will be aware of and act as a sanity check on any change impacting the CEO IT service provision of whatever nature from any team You will lead the identification, prioritisation, & implementation of support tickets to meet business and client services levels and you will drive the team to manage and support stakeholders from issue creation to closure You will manage the interface between the Applications, Cyber, & Infrastructure teams and business units to ensure daily operations run smoothly. You will be attending the Change Control Board to ensure all changes to production IT services, facilities IT change and AV capabilities change meet release standards & protocols. You will develop & maintain excellent relationships with clients & internal and external suppliers and service providers to maintain cost-effective service levels. You will maintain a well-designed and robust IT Service Management processes and procedures to support the business application needs Oversee day to day management of Incidents, Service Requests, and completion of daily tasks within agreed SLAs. Reporting on operational KPIs and SLAs covering all aspects of service provision to Exec / Senior stakeholders. Act as an escalation point within the service support team, with a focus on P1 & P2 incidents. Provide 1 st / 2 nd support services across all offices in all locations (London, Bermuda, Dublin, Abu Dhabi) and future office locations as needed, both for Fidelis Partnership and external customers Maintain and manage a knowledge base & document stores to capture key learnings. Proactively identify risks and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or impact to our customers. Recruit, hire, train, mentor, retain members of your team. Align closely with the Head of Infrastructure, working to support all aspects of infrastructure design, changes, development, implementation and support Align closely with the Head of Applications, working to support all aspects of application design, changes, development, implementation and support Work closely with the CISO / Head of Cyber & team around Cyber security aspects. Responsible for ensuring ITIL Best Practice metrics are maintained and visible in suitable reporting mechanisms and provide reporting on KPI's/SLAs and service trends analysis to management and live dashboards (single pane of glass approach) e.g. Service availability (% uptime), Number of P1/P2 incidents, Mean Time to Restore (MTTR), Change success rate, Percentage of recurring incidents, SLA attainment, Customer Satisfaction (CSAT), Cost per service, Service desk first-contact resolution, Automation rate etc. Provide regular feedback to the wider IT Leadership and business teams tracking progress against tactical and strategic plans Always monitor & maintain an up-to-date inventory of all systems, EOL watch, renewals, upgrade paths, status, versioning, license coverage Identifying and implementing improvements to policies and procedures following best practice. Vendor management, working closely with our procurement function to ensure we obtain best pricing Designing, implementing and running best practice monitoring/alarming/alerting Skills & experience 5-10 years-experience managing IT Systems in a large-scale hybrid (on-prem, Cloud), fast paced environment in a sector with strong compliance and regulatory oversight where failure of IT services is never acceptable. Experience managing a service management support service for a financial services or insurance organisation of minimum 1,000 employees. Strong Windows OS systems administration knowledge (Windows Server 2012 R2/2016/ 2019, Windows 10) Strong experience managing Windows domain environments at an advanced level (Active Directory, Group Policy, Certificate Service etc) Strong Azure, O365 and Exchange Online administration skills Experience working in a heavily virtualised environment (VMWare v6.5+ ideally) Good experience with application packaging and deployment. Experience setting up and maintaining desktop image deployment solutions Experience setting up and maintaining patch deployment solutions Demonstrable experience of working with an identity & access management solution (such as OneLogin, Duo, Okta, ADFS) Professionally presented with excellent customer-facing skills, and the ability to build and maintain working relationships with customers at all levels. Leadership ability with the desire to constantly improve. Strong interpersonal skills and experience mentoring more junior staff members Best in class business stakeholder management up to CXO level. Professional and positive, with good customer-facing practices Analytical and diligent, with attention to detail Resilience: The ability to cope successfully under high pressure and with shifting priorities Articulate, transparent, with excellent communication skills in both written and spoken English Effective collaborator and communicator at all levels, who use their initiative and shares skills Be a self-motivated, self-sufficient, enthusiastic team player Achieve results and targets - "Can do attitude" with initiative and drive Be willing to travel - locally and internationally, as required Other The Fidelis Partnership Ethos At The Fidelis Partnership, we aim to be different while making a difference. We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide. Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve. Diversity . click apply for full job details

The Claims Technical Lead will primarily focus on the broad range of claims emanating from the Marine Liability and Transport and Logistics underwriting portfolio, however due to the growth of Markel the role may also offer the opportunity to handle claims emanating from the wider Marine, Energy and Casualty Division. We're all about people We win together We strive for better We enjoy the everyday We think further Who we are Business Unit overview: The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients. The London Market Claims team handles both company market and Lloyd's of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty. The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years. Part of Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. What you'll be doing Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes Drive the claim's philosophy of being "The most customer focused, nimble and value adding claims team in the market". Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team and underwriters as required. Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs. Support your Claims Manager and the Underwriters by providing technical input into product wordings and class-specific vendor and expert support. Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims providing feedback to Claims Manager and Strategic claims lead. Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop positive relationships and knowledge about the quality of our claims management at Markel. Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key customers in the claims handling process. Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Leadership team and the broader claims teams. Key Skills Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken. Understand, monitor, provide feedback and ensure compliance on KPIs. Analyse and interpret data to improve Markel's underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate. Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters. Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Form relationships outside of the claims function including underwriters, brokers and key legal providers. Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings. Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and helping them develop their own capabilities. Have experience and knowledge in Marine Liability and other Marine classes and be able to talk expertly around the subject You will have achieved ACII accreditation, or be working towards it. What's in it for you? A great starting salary plus annual bonus & strong benefits package Up to 16% company pension scheme Private medical and dental cover Menopause plan Emergency care benefit (children/Pets/dependants) Income protection Life assurance Electric car scheme Travel insurance 25 days paid holiday plus Bank Holidays With the opportunity to buy/sell extra leave Our People & Values We'll find your fit amongst our diverse global community of optimists and problem-solvers. We're always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs. Join us and play your part in something special! EEO / Diversity Statement At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. Accommodations / Accessibility We are also happy to consider candidates who are looking for flexible working patterns. We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline. Hashtags

Cyber Risk Services ManagerApplyremote type: Hybridlocations: LON - Londontime type: Full timeposted on: Posted Todayjob requisition id: R-51014 Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Risk Control, Underwriting Target Openings 1 What Is the Opportunity? As a Cyber Risk Services Manager at Travelers Europe, you'll be at the heart of our cyber insurance offering - assessing the Cyber security position, risk management practices, and business continuity of clients ranging from small businesses to large corporates. Working closely with our underwriting teams, you'll deliver clear, credible risk opinions that directly inform decisions and strengthen client relationships. You'll conduct assessments, produce structured reports, and draw on a deep knowledge of claims trends and loss drivers. Beyond the day-to-day, you'll help shape how we use data and audit findings to bring greater value to clients, improve retention, and evolve the Risk Control function strategically. We're looking for a technically strong Cyber IT professional who can audit a client's cyber environment and have a genuine, peer-level conversation about their risks and investments. You'll present with confidence in both one-on-one settings and at conferences, and know how to collaborate across teams. In this role you will be hands on with risk assessment but also work strategically with our Head of Cyber Insurance to find ways to improve data or consider new approaches to assessment. If you've worked in a technical advisory capacity at a broker, a carrier, or a reinsurer, we'd particularly like to hear from you. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Provide detailed and accurate cyber risk advice to assist underwriters with risk selection and pricing, including evaluation of remediation measures following a cyber incident. Participation as needed in underwriting meetings with agents, brokers, and prospective insureds. Conduct highly complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders. Analyse and evaluate existing cybersecurity policies, standards, and procedures to support recommendations while also ensuring policies/procedures align with industry standards. Develop and deliver actionable recommendations to policyholders on how to mitigate highly complex cyber risks, including overseeing the implementation of risk remediation efforts based on post-incident data. Assist cyber claims teams when domain specific expertise would improve the handling of a cyber claim or the insured's incident response effort. Develop programs and manage resources that will allow insureds to understand and effectively mitigate cyber risks, including access to services and expertise provided by third-party cyber security vendors and other loss control vendors. Track developments in the cyber insurance industry, including consultation as needed in the development of cyber insurance products and services. Identify emerging cyber threats and vulnerabilities and evaluate their potential impact both on individual insureds and on Travelers' cyber insurance business overall. In addition, provide support to enterprise CAT teams in evaluating cyber aggregation risks and in responding to cyber aggregation events. Independently identify opportunities to enhance existing Cyber Risk Advisory services and develop new offerings to meet client needs. Develop training and education programs related to cyber risks, emerging threats, and cyber risk mitigation and control. Assist in delivering training to underwriters. Research, develop and prepare relevant materials (such as risk management factsheets, best practice guides, etc.) and thought leadership for external publication. Represent Travelers at industry events and thought leadership forums. Creative approach to underwriting support such as the development of underwriting tools and augmented underwriting opportunities Continuous client network monitoring outreach and support Build cross-functional relationships including retaining close proximity to Risk Control team in Travelers US Development of standards and success measurements for the Risk Control services What Will Our Ideal Candidate Have? Degree in computer science, engineering, or related field. Five years' experience in IT Risk Management, Cybersecurity, or other applicable information security disciplines. Certification in or advanced knowledge of industry standards/regulations (NIST, ISO, PCI-DSS, GDPR, etc.) and identification and analysis of existing and emerging cyber threats. Experience managing and or developing cyber, IT, ICS or Information Security controls. Superior written and verbal communication skills, with the ability to articulate complex technical concepts to a diverse audience Experience of overseeing or conducting independent risk assessments, business process, IT, or ICS control auditing One industry standard information security certifications required (e.g., CISSP, CRISC, CISA, CSX, CFE, PCI); multiple certifications preferred What is a Must Have? General knowledge of risk management process. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit