306 jobs found

IT Technician / IT Support Technician Site based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas. 30,000 to 33,500 + Further Training + Career Progression + Excellent Benefits Excellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Ilford The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Cadent Gas Ltd Deliver hands-on IT support that keeps Cadent s operations running smoothly We are hiring for a IT Field Technical Analyst based in Sheffield to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate. Why you'll love this role: Frontline IT Impact Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety Work across desktop services, networking, applications, telephony, mobile devices and audio-visual technologies. Ownership & Problem Solving Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility Build strong relationships with users at all levels, from operational colleagues through to senior leadership. Continuous Improvement Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services. Mobile & Flexible Working Support multiple operational sites across your network, providing hands-on assistance where it matters most. What you'll bring: Technical Support Experience: - Experience in a 2nd or 3rd line support role within a medium to large organisation - Strong troubleshooting and technical support capability across multiple technologies Technology Knowledge: - Microsoft technologies and Active Directory - Desktop, laptop and mobile device support - Telephony and networking technologies - SAP and Microsoft 365 environments Infrastructure & Hardware Skills: - Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment - Experience with network fault diagnosis and communications room audits - Knowledge of Cisco and Avaya telephony environments desirable Customer & Stakeholder Focus: - Excellent stakeholder management skills - Ability to communicate effectively with colleagues at all levels - Proven commitment to delivering high-quality customer service Qualifications & Requirements: - ITIL Foundation certification or equivalent experience - Microsoft or CompTIA certifications desirable - Full UK Driving Licence - Ability to travel regularly across operational sites within your assigned network Ready to make a difference? If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you. Apply now and help us deliver reliable, secure and effective technology services that support Cadent's operations every day.

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar

Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies. Skills & Experience Required: Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment. Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems. Experience installing, configuring, and supporting desktop and mobile devices. Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration. Excellent analytical and problem-solving skills with a methodical approach to fault finding. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support.

Assistant IT Manager Location: Bolton, Bury, & Halifax (Multi-site) Salary: 34,000 - 36,500 per annum (dependent on experience) Contract: Full Time Permanent Start Date: ASAP Assistant IT Manager - Multi-Academy School Group Tradewind Recruitment are delighted to be working with a successful and expanding group of schools to recruit an experienced Assistant IT Manager . This is an excellent opportunity for an IT professional looking to take the next step in their career, supporting multiple education settings and helping to deliver reliable, secure and innovative technology solutions. Working alongside the IT Manager, you'll help oversee day-to-day ICT operations across several school sites, providing leadership to onsite technicians while ensuring staff and students have access to high-quality IT services that enhance teaching, learning and business operations. The Role As Assistant IT Manager, you will: Support the management of IT services across multiple school sites. Lead, mentor and develop a team of IT Technicians. Provide 2nd and 3rd line technical support where required. Assist with planning, implementing and maintaining ICT infrastructure. Ensure systems remain secure, reliable and compliant with relevant standards. Support Microsoft 365, Active Directory, Windows Server and endpoint management. Monitor network performance and resolve infrastructure issues. Assist with hardware procurement, deployment and asset management. Support disaster recovery, backups and business continuity planning. Work closely with school leadership teams to identify technology improvements. Contribute to IT projects, including system upgrades, migrations and new technology rollouts. Maintain documentation and ensure ICT policies and procedures are followed. The Ideal Candidate We are looking for someone who has: Previous experience in an IT support or infrastructure role, ideally within education. Experience supervising or mentoring IT staff. Strong knowledge of: Microsoft Windows Server Active Directory & Group Policy Microsoft 365 Networking (Switches, VLANs, Wi-Fi, TCP/IP) Endpoint management Hardware troubleshooting Excellent communication and customer service skills. The ability to prioritise workloads across multiple sites. A proactive approach to problem solving and continuous improvement. A full UK driving licence and access to a vehicle, as travel between schools is required. In Return Tradewind Recruitment can offer: Competitive salary. Permanent full-time opportunity. Ongoing professional development. Opportunity to work within a collaborative education environment. Varied and rewarding role with genuine career progression. Dedicated consultant support throughout the recruitment process. How to Apply If you're an experienced IT professional looking to make a real impact within education, we'd love to hear from you. Apply today with your updated CV, or contact Tradewind Recruitment for a confidential discussion about this opportunity.

Azure Infrastructure Engineer London - Hybrid Our client, a boutique financial Services client, is looking for an Experienced Infrastructure Engineer to support both change management/upgrades, maintenance of IT Services to deliver strategic IT services. You will have a blend of the following skills and attributes: Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Troubleshoot and resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following Firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge of supporting/administering Microsoft Servers, Active Directory, Group Policy, Windows 11 If this sounds like your next career move, our client offers an excellent salary and benefits package, including a market-leading pension and bonus. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Support Engineer (Schools / Education) 28,000 - 32,000 ( 35k OTE) + Company Bonus + Ongoing Progression + Door to Door + Paid Mileage + Unlimited Overtime + Mon-Fri + Tailored Training Swindon, Wiltshire Are you an IT Support Engineer or similar with Microsoft Intune knowledge, looking to join a successful business who pride themselves on progressing staff into senior roles and training and developing their staff? Do you want a rewarding, mobile role where you will be paid mileage and door to door, covering the Education sector across regional patch, providing basic IT support whilst receiving training on more complex tasks? On offer is a great opportunity to develop your skillset as an IT Support Engineer in a low-pressure, friendly environment. You will be covering around 10 sites within a well-planned schedule; completing a range of tasks from basic server admin to hardware repairs. In this role regular reviews and training will be provided enable the option to move into other services outside of education. This friendly forward-thinking company specialise in providing IT services for a range of SME's and within the Education sector. They have grown over the past 20 years through continually training and progressing their staff internally. This role would suit an IT Support Engineer or similar who wants a comfortable, stable role within the education sector, with the option to progress into other roles across the business. The Role: Given full training in Basic Support Provide IT Support to around 10 schools in a local patch Varied role, ranging from basic server admin to minor hardware repairs Monday to Friday, 37.5 hour weeks with flexible working times Door to door pay with paid mileage The Person: Have a background in IT Support Full UK Driving License Able to pass a DBS Check Reference Number: BBBH26065a IT, Server Admin, Hardware, Software, Tech Support, 1st Line, 2nd Line, IT Services, IT Support, Education, Training, Swindon, Chippenham, Oxford, Bath, Wiltshire If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support Engineer 6-month contract Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong problem-solving abilities with a proactive approach to support. Experience working in the manufacturing industry would be beneficial Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. Manage the complete Joiners, Leavers and Movers (JLM) lifecycle, including account creation, hardware provisioning, permissions and onboarding. Configure, deploy and support laptops, desktops, mobile devices and peripherals. Support Microsoft 365 applications including Outlook, Teams, SharePoint and Office. Maintain accurate documentation and update knowledge articles where required. Assist with IT hardware builds, deployments, asset management and workstation moves. Deliver excellent customer service while supporting a diverse user base across office and manufacturing environments. The IT Support Engineer is required to be onsite, 5 days a week in Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

IT Support Engineer - 6-month contract - Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong problem-solving abilities with a proactive approach to support. Experience working in the manufacturing industry would be beneficial Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. Manage the complete Joiners, Leavers and Movers (JLM) life cycle, including account creation, hardware provisioning, permissions and onboarding. Configure, deploy and support laptops, desktops, mobile devices and peripherals. Support Microsoft 365 applications including Outlook, Teams, SharePoint and Office. Maintain accurate documentation and update knowledge articles where required. Assist with IT hardware builds, deployments, asset management and Workstation moves. Deliver excellent customer service while supporting a diverse user base across office and manufacturing environments. The IT Support Engineer is required to be onsite, 5 days a week in Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

Are you an IT support professional who enjoys solving problems, helping people and getting involved with a broad range of systems and technology? Our client is looking for an IT Support Engineer to join their growing business in Bracknell. Working closely with the IT Manager, you'll provide first and second-line support across the company while helping to keep its systems, devices and day-to-day IT operations running smoothly. This is a varied, hands-on role where you'll be supporting colleagues, administering Microsoft 365 and business systems, setting up equipment and user accounts, troubleshooting technical issues and helping improve the processes behind a growing organisation. It's an excellent opportunity for someone with IT support experience who is ready to broaden their technical knowledge, take on more responsibility and continue developing their skills. What you'll be doing As the IT Support Engineer, you'll be a key point of contact for colleagues across the business, taking ownership of day-to-day IT queries and providing practical, friendly support. Your responsibilities will include: Providing first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices Setting up and configuring laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM Managing IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA Provisioning and managing access to business systems including NetSuite, Shopify and Sigma Maintaining the company's hardware asset register, warranties and stock of equipment Supporting the 3CX telephony platform and providing first-line support for the company's UniFi office network Monitoring important operational data processes and investigating failed, rejected or mismatched records Supporting GDPR requests, user-access reviews and good security practices around devices, access and account offboarding Creating clear internal documentation and identifying repetitive or inefficient processes where improvements can be made What we're looking for We're looking for someone who is naturally curious about technology, enjoys working through problems logically and is comfortable being the person colleagues turn to when something isn't working. You'll ideally have: Previous experience within an IT support environment Good knowledge of Windows and confidence supporting macOS users Experience setting up and troubleshooting computers, devices and peripherals Working knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePoint Strong problem-solving skills and the ability to investigate issues logically from start to finish Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues Good organisational skills and the ability to prioritise competing requests Most importantly, you'll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same. About the hours and rewards This is a full-time position working Monday to Friday, 9.00am to 5.30pm , primarily from our client's Bracknell office with one flexible day working from home . You'll receive: £32,000 - £35,000 per annum depending on experience 20 days' holiday plus bank holidays Company discount Office engagement events In-house training and development Workplace pension Free on-site parking The next step If you're looking for a varied IT support role where you can broaden your technical knowledge, take ownership of day-to-day challenges and develop your skills as the business continues to grow, we'd love to hear from you. Please note that eRecruitSmart is advertising the role of IT Support Engineer on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!

IT Support Engineer required to support internal users across 2nd & 3rd line. The company are looking for a skilled Senior IT Support Engineer to support their head office and client sites with a range of IT issues. Reporting to the IT Manager and working as part of a small IT team, this role is well suited to someone who likes to embed themselves into the business and work across a broad range of tasks. Please note, this role is fully office based in Fareham. On-site parking is available. Day-to-Day Responsibilities: Provide hands-on IT support across hardware, software, telephony and business systems, managing incidents through to resolution and keeping users updated throughout. Manage IT operations and security , including hardware provisioning, access control, IT policies, service communications and escalation to internal or external specialists where required. Support IT projects and improvements , including system implementations, integrations, technical developments and training users across the business. Skill Requirements: Windows Server Active Directory Windows 11 Office 365 / Azure VoIP / Network If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or email your CV direct to (url removed) All candidates applying must be eligible to work in the UK without restrictions and able to commute to Fareham 5 days per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

SC Cleared Oracle Database Administrator / DBA (Oracle 11g) - Remote UK- Outside IR35 - 3 months+ Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. My client is a global IT consultancy. They are seeking an experienced Oracle 11g Database Administrator to join a structured production support team responsible for maintaining business critical systems operating within a 24 by 7 live service environment. This role focuses on operational stability, incident resolution, performance optimisation and secure database management across a high availability Oracle estate. The Role You will provide 2nd and 3rd line database support for Oracle 11g databases supporting critical production services. Working closely with application support, infrastructure and service management teams, you will ensure availability, resilience and performance in line with agreed service levels. The position operates within a formal ITIL aligned support model and includes participation in a 24 by 7 support rota, including out of hours and major incident response. Key Responsibilities Provide production support for Oracle 11g databases within a 24 by 7 live service environment Diagnose and resolve incidents, including priority and major incidents Perform database performance tuning and optimisation Manage RMAN backup and recovery processes Support Data Guard and disaster recovery arrangements Implement database changes through controlled change management processes Apply security patches and maintain compliance standards Produce and maintain operational documentation and support runbooks Essential Skills and Experience Strong hands on experience supporting Oracle 11g in a 24 by 7 production environment Proven expertise in RMAN backup and recovery Experience with Oracle Data Guard Solid SQL and PL SQL capability Experience of performance diagnostics and tuning Experience supporting Oracle on Linux or Unix platforms Familiarity with ITIL aligned service management processes Experience supporting high availability and mission critical systems Desirable Experience with OEM, ASM or RAC Exposure to later Oracle versions Scripting capability in Shell or Python Experience within regulated or high assurance environments Personal Attributes Strong analytical and troubleshooting capability Calm and methodical approach during major incidents Clear communication skills across technical and non-technical stakeholders Commitment to service quality, resilience and continuous improvement SC Cleared Oracle Database Administrator / DBA (Oracle 11g) - Remote UK- Outside IR35 - 3 months+ This temporary contract is outside IR35 and will be delivered on a statement-of-work basis. The supplier will determine the method, resources, and approach to deliver the agreed outcomes This temporary contract requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

IT Systems & Network Administrator Location: Heathrow Salary: £50,000 £80,000 depending on experience Working arrangement: Office/depot based not a remote role Our client is looking for an experienced and hands-on IT Systems & Network Administrator to join their IT team. This is a key role responsible for the day-to-day operation, maintenance, security and troubleshooting of the organisation s IT infrastructure. The successful candidate will have strong practical experience across network administration, firewall management and virtualisation , with particular expertise in SonicWall firewalls and VMware ESXi/vSphere . Proven, demonstrable experience in a similar IT systems/network administration role is essential. The Role You will be responsible for: Network Security & Firewall Management Configure, manage and maintain SonicWall firewalls , including security policies, access rules, NAT, VPN and content filtering. Monitor firewall logs and network traffic to identify and respond to potential security threats. Carry out firmware upgrades, configuration backups and security hardening. Troubleshoot network connectivity and security issues. Virtualisation & Server Administration Administer and maintain VMware ESXi/vSphere hosts and virtual machines. Provision virtual machines and manage resource allocation and performance. Manage snapshots, backups, migrations and capacity planning. Monitor the health, availability and performance of the virtual infrastructure. Support patching and ongoing infrastructure improvements. End-User Support Provide 1st and 2nd line technical support to users across hardware, software, network and connectivity issues. Investigate and resolve support tickets efficiently and professionally. Provide a high level of customer service to internal users. Document incidents, solutions and standard operating procedures. General IT Operations Support Windows Server, Active Directory and associated services. Assist with backup, disaster recovery and business continuity processes. Work with external IT vendors and service providers to resolve technical issues. Support IT procurement and infrastructure projects where required. About You We are looking for someone with: At least 5 years' experience in an IT Systems, Network Administration or similar infrastructure-focused role. Proven, hands-on experience managing SonicWall firewalls , including configuration, VPNs, policies and troubleshooting. Strong working knowledge of VMware ESXi / vSphere . Excellent troubleshooting skills across desktop, server and network environments. Experience with Windows Server and Active Directory . A proactive approach to identifying and resolving technical issues. Strong problem-solving skills and the ability to take ownership of issues through to resolution. Excellent communication skills and a customer-focused approach. The ability to work independently, prioritise workload and operate effectively in a busy environment. Desirable Experience The following would be advantageous: Relevant IT certifications such as SonicWall CSSA, VMware VCP, CompTIA Network+/Security+ or Microsoft certifications . Experience supporting multi-site or international environments . Knowledge of PowerShell or other scripting . Experience with IT infrastructure monitoring tools. Previous experience working within a busy operational or depot-based environment. Salary & Working Arrangements The salary will be dependent on experience: Intermediate-level candidate: up to £50,000 Highly experienced candidate: up to £80,000 This is a fully office/depot-based position at Heathrow , and the role does not offer remote working. If you are an experienced IT Systems or Network Administrator looking for a hands-on infrastructure role where your technical expertise will be highly valued, we would be keen to hear from you.

2nd Line Support Engineer Location: Bromsgrove - Hybrid (3 days office / 2 days remote) Salary: Up to £40,000 + benefits Employment: Permanent Our client, a growing global software and technology organisation, is looking for a 2nd Line Support Engineer to join its technical support team. This is a great opportunity for an experienced support engineer with a strong Microsoft infrastructure background who wants to develop further across Azure, Microsoft 365, cloud infrastructure and security . You'll work in a fast-paced technical environment, supporting a global customer base while gaining exposure to modern Microsoft technologies including Azure Virtual Desktop, Microsoft Sentinel, Defender and Privileged Identity Management. What you'll do Provide 2nd Line support across incidents and service requests, troubleshooting through to resolution. Support technologies including Windows Server, Active Directory, Entra ID, Group Policy, Microsoft 365, Intune and Azure Virtual Desktop . Monitor Azure IaaS, PaaS and SaaS environments, Microsoft 365 services and network connectivity. Investigate and resolve security alerts relating to user accounts, suspicious activity, antivirus and endpoint detection. Review, install and test application and security updates, using automation where appropriate. Support Azure resources including virtual machines, vNets and Storage Accounts . Assist with customer migrations and the implementation of new technical solutions. Maintain clear communication with customers and internal technical teams throughout incidents and projects. You'll work closely with customers, Service Desk colleagues and wider technical teams to maintain the availability, performance and security of customer environments. What we're looking for We're looking for someone with a solid background in Microsoft infrastructure and ideally previous experience working at 2nd Line level . You should have experience across: Windows Server , including Active Directory and Group Policy. Microsoft 365 administration , including Exchange Online, Teams, OneDrive and SharePoint. Entra ID , including hybrid environments. Microsoft Azure , ideally including VMs, vNets, Storage Accounts and Azure Virtual Desktop. TCP/IP networking, VPNs and general network troubleshooting. Remote Desktop Services, file and print services. IT security principles including antivirus, email/web filtering and RBAC. PowerShell scripting , with Bash, Python or other scripting experience beneficial. Previous experience within an MSP or Service Desk environment would be particularly valuable. Microsoft Azure and Microsoft 365 certifications are also highly desirable. About you You'll be a strong problem solver who is comfortable taking ownership of technical issues and working directly with customers. You'll communicate clearly, manage competing priorities effectively and have a genuine interest in developing your knowledge across cloud computing, cybersecurity and Microsoft technologies . Curiosity around AI and emerging technologies, alongside a willingness to learn and adapt as technology evolves, will also be valued. Why join? Build your expertise across Azure, Microsoft 365 and cloud security . Work with modern Microsoft technologies including Sentinel, Defender and Azure Virtual Desktop . Support a varied, international customer base. Join a growing technology business with opportunities to develop your skills and pursue relevant certifications. Hybrid working with two days per week from home. If you're an experienced 2nd Line Support Engineer looking to move deeper into Azure, cloud and security technologies, apply now to find out more.

IDS Engineer (2nd/3rd Line Support) Glasgow Public Sector Contract - 3 months A Glasgow based public Sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate. The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents and Service requests through ServiceNow, working closely with 1st Line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as / when required). We are looking for a proactive infrastructure engineer with the following knowledge & experience: Strong & proven knowledge in similar, microsoft focussed, 2nd/3rd Line Support roles Experience of managing the Microsoft technology stack including M365 Tenants/Subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc. Experience supporting Microsoft endpoint management (e.g., Intune, Windows build/configuration, policy/compliance). Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow) Knowledge & experience in the Scottish Public / Scottish Government is always highly advantageous M365 Certification are also highly desirable but not essential If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.

IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.