Permanent role in Portsmouth Salary up to £65k 2 days a month onsite Business Continuity Manager/ISO 22301 Audit and full life cycle implementation Location: Portsmouth (hybrid) Type: Permanent, Full-time The role You will be responsible for designing, implementing, and continuously improving the Business Continuity Management System (BCMS) in line with ISO 22301 and industry best practice. Working across the organisation, you will maintain BC policies and procedures, ensure clear governance and accountability, and lead Business Impact Analyses for critical systems and services. You will assess recovery priorities, define RTOs and RPOs, and ensure everything aligns with the organisations risk appetite - while staying ahead of emerging threats, including those arising from AI-enabled systems and third-party dependencies. A significant part of the role involves testing and exercising. You will design and deliver a structured testing framework, develop scenario-based exercises ranging from cyber incidents and data breaches to physical simulations such as fire evacuations and flood response, and deliver Exercise-in-a-Box (EiaB) programmes for IT teams and business units. Post-exercise debrief and improvement tracking will be central to how you close the loop and build genuine resilience. Key takeaways: Formal ISO 22301 certification is a firm requirement - either as a Lead Implementer or Lead Auditor. You must have a thorough, working knowledge of the standard, including having independently led a full implementation life cycle. Given the various testing phases involved, this level of experience typically represents at least a year of dedicated hands-on work, and must have been led by the individual rather than as part of a broader team. The ability to independently conduct Business Impact Analyses is critical, particularly across IT and infrastructure functions. The candidate must bring genuine expertise here - this is not a role where on-the-job learning in this area is acceptable. Solid experience in continuity testing is required, with the ability to build and own a testing framework from the ground up. The candidate must have a track record of leading both the planning and execution of testing activities in their own right, rather than playing a supporting role within a team. On the client side, you will oversee business continuity and disaster recovery readiness across managed client environments, working closely with service delivery teams to ensure recovery solutions are defined, tested, and compliant with SLAs and contractual obligations. You will also support client audits and due diligence activity as needed. What we're looking for: Demonstrable experience in a Business Continuity, Resilience, or BCDR management role, ideally within a managed services or technology services environment Strong working knowledge of ISO 22301 and practical experience implementing or maintaining a certified BCMS Hands-on experience conducting Business Impact Analyses, defining RTOs and RPOs, and translating findings into actionable recovery strategies Proven ability to design, deliver, and evaluate continuity exercises - including scenario-based simulations and Exercise-in-a-Box programmes Experience conducting system-level BC audits and driving remediation across technical and business teams Confidence operating at a senior level, presenting to leadership and communicating complex risk and resilience topics clearly Familiarity with related disciplines including cybersecurity, data protection (DPIA), and AI governance is advantageous Why join us This is a business-critical role with genuine breadth. You will have the autonomy to shape strategy, influence culture, and make a visible difference to how a large, growing MSP manages risk and resilience. The organisation takes continuity seriously, and you will have the mandate and the support to build something that lasts. You will work alongside experienced teams in Assurance, Service Delivery, and IT, with exposure to a diverse and complex client portfolio. Hybrid working is available across the London and Portsmouth offices. How to apply If you have the experience and drive to take ownership of business continuity at scale, we would love to hear from you. Please apply with your CV and a brief covering note outlining your most relevant experience. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
29/07/2026
Full time
Permanent role in Portsmouth Salary up to £65k 2 days a month onsite Business Continuity Manager/ISO 22301 Audit and full life cycle implementation Location: Portsmouth (hybrid) Type: Permanent, Full-time The role You will be responsible for designing, implementing, and continuously improving the Business Continuity Management System (BCMS) in line with ISO 22301 and industry best practice. Working across the organisation, you will maintain BC policies and procedures, ensure clear governance and accountability, and lead Business Impact Analyses for critical systems and services. You will assess recovery priorities, define RTOs and RPOs, and ensure everything aligns with the organisations risk appetite - while staying ahead of emerging threats, including those arising from AI-enabled systems and third-party dependencies. A significant part of the role involves testing and exercising. You will design and deliver a structured testing framework, develop scenario-based exercises ranging from cyber incidents and data breaches to physical simulations such as fire evacuations and flood response, and deliver Exercise-in-a-Box (EiaB) programmes for IT teams and business units. Post-exercise debrief and improvement tracking will be central to how you close the loop and build genuine resilience. Key takeaways: Formal ISO 22301 certification is a firm requirement - either as a Lead Implementer or Lead Auditor. You must have a thorough, working knowledge of the standard, including having independently led a full implementation life cycle. Given the various testing phases involved, this level of experience typically represents at least a year of dedicated hands-on work, and must have been led by the individual rather than as part of a broader team. The ability to independently conduct Business Impact Analyses is critical, particularly across IT and infrastructure functions. The candidate must bring genuine expertise here - this is not a role where on-the-job learning in this area is acceptable. Solid experience in continuity testing is required, with the ability to build and own a testing framework from the ground up. The candidate must have a track record of leading both the planning and execution of testing activities in their own right, rather than playing a supporting role within a team. On the client side, you will oversee business continuity and disaster recovery readiness across managed client environments, working closely with service delivery teams to ensure recovery solutions are defined, tested, and compliant with SLAs and contractual obligations. You will also support client audits and due diligence activity as needed. What we're looking for: Demonstrable experience in a Business Continuity, Resilience, or BCDR management role, ideally within a managed services or technology services environment Strong working knowledge of ISO 22301 and practical experience implementing or maintaining a certified BCMS Hands-on experience conducting Business Impact Analyses, defining RTOs and RPOs, and translating findings into actionable recovery strategies Proven ability to design, deliver, and evaluate continuity exercises - including scenario-based simulations and Exercise-in-a-Box programmes Experience conducting system-level BC audits and driving remediation across technical and business teams Confidence operating at a senior level, presenting to leadership and communicating complex risk and resilience topics clearly Familiarity with related disciplines including cybersecurity, data protection (DPIA), and AI governance is advantageous Why join us This is a business-critical role with genuine breadth. You will have the autonomy to shape strategy, influence culture, and make a visible difference to how a large, growing MSP manages risk and resilience. The organisation takes continuity seriously, and you will have the mandate and the support to build something that lasts. You will work alongside experienced teams in Assurance, Service Delivery, and IT, with exposure to a diverse and complex client portfolio. Hybrid working is available across the London and Portsmouth offices. How to apply If you have the experience and drive to take ownership of business continuity at scale, we would love to hear from you. Please apply with your CV and a brief covering note outlining your most relevant experience. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
29/07/2026
Contractor
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
Director - Software Publisher Services - EMEA "Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?" About the Company Connor Consulting International is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where senior leaders spend their time on the work that matters most - growing accounts and winning new business. The Opportunity We are looking for a Director to take ownership of a portfolio of client accounts within our Software Publishers Services line of business. This is a senior commercial role: you will be accountable for the revenue, growth, and quality outcomes your clients experience. This is not a delivery management role. We have a mature delivery infrastructure - tracking systems, quality frameworks, structured escalation pathways, and a capable operations team - that handles day-to-day execution. Your focus will be on the outcomes that matter: growing your accounts, winning new business, maintaining senior client relationships, and ensuring the quality standard your clients receive meets the firm's expectations. The right person for this role is a commercially minded leader who has the confidence to step back from operational detail and trust a well designed delivery system, while retaining clear accountability for results. Key Accountabilities Commercial Ownership Full commercial authority across your client portfolio. You own all commitments made to clients on timelines, fees, and scope. Drive account-level growth and revenue extraction from existing contracts. Identify and convert upsell and cross-sell opportunities. Pursue net-new client acquisition through your professional network and market presence. A significant portion of your time should be directed toward new business development. Consult the delivery management function on capacity before finalising commercial commitments. You retain full authority to commit, and you own the delivery risk associated with your decisions. Strategic Client Relationships Maintain periodic senior-level touchpoints with your clients. Your presence is strategic, not operational. You are the firm's senior face to the client. Engaged in operational client matters only when escalation is required or when commercial conversations demand your involvement. Build and deepen the relationships that generate long term account value. Your Account Managers handle the day to day; you hold the strategic relationship. Quality Accountability Ultimately accountable for the quality standard your clients experience. The delivery function provides quality frameworks, checklists, and tracking; you are accountable for the results those systems produce. Hold your delivery teams accountable for the quality of every deliverable. When quality issues arise, you set the standard for what constitutes an acceptable resolution. Champion and reinforce the firm's delivery standards within your accounts. Consistent quality is a business standard that depends on leadership at every level. Delivery Oversight Final accountability on escalation decisions within your client portfolio. You are the decision-maker when issues escalates beyond the operations team's authority. Receive structured reporting on all active engagements across your portfolio. You do not need to be in every operational meeting - the delivery infrastructure gives you the visibility to make informed decisions at the right altitude. Retain final say on staffing decisions for your accounts. The delivery function assesses capability and recommends; you make the call. New Business Development Lead net-new client acquisition in the software license compliance space. Leverage your industry network, market knowledge, and relationships to build the firm's pipeline. Our organisational structure is specifically designed to free your time for growth activity. As the operations team runs delivery independently, you have the bandwidth to focus on the commercial opportunities that drive the firm forward. Contribute to the firm's market positioning and thought leadership in software compliance and advisory. What We Expect in Return This role carries significant authority and autonomy. With that comes a set of commitments we expect from every Director: Give the delivery function a forward view of your pipeline so they can plan capacity proactively. Last minute resourcing requests undermine the system that supports you. Consult on delivery capacity before making commitments to clients. This is not about seeking permission - it is about making informed decisions with the full picture. Be transparent about the state of your accounts. Visibility across the leadership team is how we catch issues early and support each other. Reinforce the firm's delivery standards within your accounts. Process compliance and quality frameworks only work when leadership at every level backs them. Collaborate openly with your peers. Share information, share best practice, and operate as a coherent leadership group - not as isolated client silos. Treat the delivery management function as a genuine partner. They provide the infrastructure that frees you to focus on growth; engage with them accordingly. How This Role Works Day-to-Day We have deliberately structured this role so you can operate at the highest level. Here is what that looks like in practice: Your focus Revenue, growth, client relationships, quality outcomes, strategic decisions Not your focus Day to day delivery management, project tracking, process design, resource pool management - we have dedicated people and infrastructure for this Your governance rhythm Structured weekly and monthly forums with the leadership team to review portfolio health, make decisions, and align on priorities. You receive the data you need to stay informed without being operationally involved. How you get visibility Through dashboards, structured reporting, and governance forums - not through attending every meeting. The delivery infrastructure is designed to give you confidence without requiring your presence in operational detail. When you step in When issues genuinely require your authority: material commercial risk, client escalations, staffing decisions, and significant scope or fee changes. Routine delivery is handled by your operations team. What your team handles Day to day client communication, project management, routine budget conversations, weekly tracking, and phase management - all owned by your Account Managers and Technical Leads. About You Experience & Knowledge Significant experience in software license compliance, software asset management, or software advisory services. You understand the commercial landscape, vendor licensing models, and the compliance audit lifecycle. Proven track record of owning and growing a client portfolio in a professional services or advisory environment. You have managed commercial relationships at a senior level and have delivered measurable revenue growth. Experience leading delivery teams in a matrix structure. You know how to get results through people who do not report directly to you, and you understand the discipline of stepping back from operational detail while retaining accountability. Understanding of major software vendors' licensing programmes (e.g., Microsoft, Oracle, SAP, IBM, or similar). You can speak credibly to clients about compliance risk, remediation strategy, and commercial optimisation. International delivery experience preferred. Our teams operate across multiple regions and you will be comfortable working across time zones and cultures. Leadership & Competencies Commercially driven. You think in terms of revenue, margin, and account growth. You see client relationships as commercial assets to be developed. Confident delegator. You trust capable people to execute and do not need to be in every meeting to feel in control. You lead through outcomes, not through presence. You work effectively with peers and support functions. You treat delivery infrastructure as something that enables you, not as overhead. You share information openly and engage constructively when issues arise. You make commercial decisions clearly and own the consequences. When delivery risk is flagged, you weigh it and commit consciously. Growth oriented. You actively pursue new business and are energised by client acquisition, not just client management. Quality conscious. You hold a high standard for what your clients receive and you hold your teams accountable for meeting that standard. Qualifications Degree level education or equivalent professional experience. Relevant industry certifications are advantageous but not essential (e.g., ITAM, SAM, vendor specific compliance certifications). Established professional network within the software compliance and advisory sector. What We Offer . click apply for full job details
28/07/2026
Full time
Director - Software Publisher Services - EMEA "Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?" About the Company Connor Consulting International is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where senior leaders spend their time on the work that matters most - growing accounts and winning new business. The Opportunity We are looking for a Director to take ownership of a portfolio of client accounts within our Software Publishers Services line of business. This is a senior commercial role: you will be accountable for the revenue, growth, and quality outcomes your clients experience. This is not a delivery management role. We have a mature delivery infrastructure - tracking systems, quality frameworks, structured escalation pathways, and a capable operations team - that handles day-to-day execution. Your focus will be on the outcomes that matter: growing your accounts, winning new business, maintaining senior client relationships, and ensuring the quality standard your clients receive meets the firm's expectations. The right person for this role is a commercially minded leader who has the confidence to step back from operational detail and trust a well designed delivery system, while retaining clear accountability for results. Key Accountabilities Commercial Ownership Full commercial authority across your client portfolio. You own all commitments made to clients on timelines, fees, and scope. Drive account-level growth and revenue extraction from existing contracts. Identify and convert upsell and cross-sell opportunities. Pursue net-new client acquisition through your professional network and market presence. A significant portion of your time should be directed toward new business development. Consult the delivery management function on capacity before finalising commercial commitments. You retain full authority to commit, and you own the delivery risk associated with your decisions. Strategic Client Relationships Maintain periodic senior-level touchpoints with your clients. Your presence is strategic, not operational. You are the firm's senior face to the client. Engaged in operational client matters only when escalation is required or when commercial conversations demand your involvement. Build and deepen the relationships that generate long term account value. Your Account Managers handle the day to day; you hold the strategic relationship. Quality Accountability Ultimately accountable for the quality standard your clients experience. The delivery function provides quality frameworks, checklists, and tracking; you are accountable for the results those systems produce. Hold your delivery teams accountable for the quality of every deliverable. When quality issues arise, you set the standard for what constitutes an acceptable resolution. Champion and reinforce the firm's delivery standards within your accounts. Consistent quality is a business standard that depends on leadership at every level. Delivery Oversight Final accountability on escalation decisions within your client portfolio. You are the decision-maker when issues escalates beyond the operations team's authority. Receive structured reporting on all active engagements across your portfolio. You do not need to be in every operational meeting - the delivery infrastructure gives you the visibility to make informed decisions at the right altitude. Retain final say on staffing decisions for your accounts. The delivery function assesses capability and recommends; you make the call. New Business Development Lead net-new client acquisition in the software license compliance space. Leverage your industry network, market knowledge, and relationships to build the firm's pipeline. Our organisational structure is specifically designed to free your time for growth activity. As the operations team runs delivery independently, you have the bandwidth to focus on the commercial opportunities that drive the firm forward. Contribute to the firm's market positioning and thought leadership in software compliance and advisory. What We Expect in Return This role carries significant authority and autonomy. With that comes a set of commitments we expect from every Director: Give the delivery function a forward view of your pipeline so they can plan capacity proactively. Last minute resourcing requests undermine the system that supports you. Consult on delivery capacity before making commitments to clients. This is not about seeking permission - it is about making informed decisions with the full picture. Be transparent about the state of your accounts. Visibility across the leadership team is how we catch issues early and support each other. Reinforce the firm's delivery standards within your accounts. Process compliance and quality frameworks only work when leadership at every level backs them. Collaborate openly with your peers. Share information, share best practice, and operate as a coherent leadership group - not as isolated client silos. Treat the delivery management function as a genuine partner. They provide the infrastructure that frees you to focus on growth; engage with them accordingly. How This Role Works Day-to-Day We have deliberately structured this role so you can operate at the highest level. Here is what that looks like in practice: Your focus Revenue, growth, client relationships, quality outcomes, strategic decisions Not your focus Day to day delivery management, project tracking, process design, resource pool management - we have dedicated people and infrastructure for this Your governance rhythm Structured weekly and monthly forums with the leadership team to review portfolio health, make decisions, and align on priorities. You receive the data you need to stay informed without being operationally involved. How you get visibility Through dashboards, structured reporting, and governance forums - not through attending every meeting. The delivery infrastructure is designed to give you confidence without requiring your presence in operational detail. When you step in When issues genuinely require your authority: material commercial risk, client escalations, staffing decisions, and significant scope or fee changes. Routine delivery is handled by your operations team. What your team handles Day to day client communication, project management, routine budget conversations, weekly tracking, and phase management - all owned by your Account Managers and Technical Leads. About You Experience & Knowledge Significant experience in software license compliance, software asset management, or software advisory services. You understand the commercial landscape, vendor licensing models, and the compliance audit lifecycle. Proven track record of owning and growing a client portfolio in a professional services or advisory environment. You have managed commercial relationships at a senior level and have delivered measurable revenue growth. Experience leading delivery teams in a matrix structure. You know how to get results through people who do not report directly to you, and you understand the discipline of stepping back from operational detail while retaining accountability. Understanding of major software vendors' licensing programmes (e.g., Microsoft, Oracle, SAP, IBM, or similar). You can speak credibly to clients about compliance risk, remediation strategy, and commercial optimisation. International delivery experience preferred. Our teams operate across multiple regions and you will be comfortable working across time zones and cultures. Leadership & Competencies Commercially driven. You think in terms of revenue, margin, and account growth. You see client relationships as commercial assets to be developed. Confident delegator. You trust capable people to execute and do not need to be in every meeting to feel in control. You lead through outcomes, not through presence. You work effectively with peers and support functions. You treat delivery infrastructure as something that enables you, not as overhead. You share information openly and engage constructively when issues arise. You make commercial decisions clearly and own the consequences. When delivery risk is flagged, you weigh it and commit consciously. Growth oriented. You actively pursue new business and are energised by client acquisition, not just client management. Quality conscious. You hold a high standard for what your clients receive and you hold your teams accountable for meeting that standard. Qualifications Degree level education or equivalent professional experience. Relevant industry certifications are advantageous but not essential (e.g., ITAM, SAM, vendor specific compliance certifications). Established professional network within the software compliance and advisory sector. What We Offer . click apply for full job details
Alexander Mann Solutions - Public Sector Resourcing
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
28/07/2026
Contractor
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Cloud Engineer & Client Account Manager Location: South West London (Office-Based, 5 Days Per Week) Salary: 35,000 - 40,000 per annum (depending on experience) Permanent 40 Hours Per Week Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies? We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience , ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships. You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology. If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you. What You'll Be Doing As a Cloud Engineer & Client Account Manager, you'll be responsible for: Supporting and maintaining Microsoft cloud environments, networking and security solutions. Managing and improving cloud infrastructure, security and monitoring. Creating scripts and automating cloud deployments and reporting, particularly within SharePoint. Configuring, maintaining and updating firewalls, routers and network security. Acting as the technical escalation point for firewall and cloud networking queries. Working alongside support engineers to deliver outstanding service and continuous improvement. Building strong, trusted relationships with clients and becoming their go-to technical contact. Working with third-party suppliers to deliver high-quality solutions. Managing equipment ordering, provisioning and deployment. Keeping up to date with emerging technologies, new product releases and industry best practice. What We're Looking For Essential: Minimum 3 years' commercial IT support or Cloud Engineering experience . Experience working with Microsoft 365 and cloud technologies. Strong knowledge of: Microsoft 365 SharePoint Conditional Access Mobile Device Management (MDM) Windows environments Networking fundamentals Router configuration Firewall administration Experience troubleshooting hardware and infrastructure issues. Ability to work independently and manage your own workload. Strong communication and customer relationship skills. Full UK driving licence and willingness to travel occasionally to client sites. Desirable: Previous experience working within a Managed Service Provider (MSP). Microsoft or networking certifications. Experience with scripting or automation. A proactive mindset with a passion for learning new technologies. What You'll Receive Salary of 35,000- 40,000 pa , depending on experience. Genuine career progression within a growing technology business. Exposure to a broad range of cloud, networking and security technologies. Ongoing investment in training and professional development. A supportive team where your ideas and technical expertise are valued. Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover. The opportunity to play a key role in shaping technical solutions for a diverse client base. Working Pattern Permanent position. Office-based in south west London 5 days per week . 40-hour working week (core hours 9:00 am-5:30 pm). Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients. Occasional travel to customer sites when required. If you are interested in applying for this opportunity, please send your CV to (url removed). Services advertised by itecopeople are those of an Agency
28/07/2026
Full time
Cloud Engineer & Client Account Manager Location: South West London (Office-Based, 5 Days Per Week) Salary: 35,000 - 40,000 per annum (depending on experience) Permanent 40 Hours Per Week Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies? We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience , ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships. You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology. If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you. What You'll Be Doing As a Cloud Engineer & Client Account Manager, you'll be responsible for: Supporting and maintaining Microsoft cloud environments, networking and security solutions. Managing and improving cloud infrastructure, security and monitoring. Creating scripts and automating cloud deployments and reporting, particularly within SharePoint. Configuring, maintaining and updating firewalls, routers and network security. Acting as the technical escalation point for firewall and cloud networking queries. Working alongside support engineers to deliver outstanding service and continuous improvement. Building strong, trusted relationships with clients and becoming their go-to technical contact. Working with third-party suppliers to deliver high-quality solutions. Managing equipment ordering, provisioning and deployment. Keeping up to date with emerging technologies, new product releases and industry best practice. What We're Looking For Essential: Minimum 3 years' commercial IT support or Cloud Engineering experience . Experience working with Microsoft 365 and cloud technologies. Strong knowledge of: Microsoft 365 SharePoint Conditional Access Mobile Device Management (MDM) Windows environments Networking fundamentals Router configuration Firewall administration Experience troubleshooting hardware and infrastructure issues. Ability to work independently and manage your own workload. Strong communication and customer relationship skills. Full UK driving licence and willingness to travel occasionally to client sites. Desirable: Previous experience working within a Managed Service Provider (MSP). Microsoft or networking certifications. Experience with scripting or automation. A proactive mindset with a passion for learning new technologies. What You'll Receive Salary of 35,000- 40,000 pa , depending on experience. Genuine career progression within a growing technology business. Exposure to a broad range of cloud, networking and security technologies. Ongoing investment in training and professional development. A supportive team where your ideas and technical expertise are valued. Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover. The opportunity to play a key role in shaping technical solutions for a diverse client base. Working Pattern Permanent position. Office-based in south west London 5 days per week . 40-hour working week (core hours 9:00 am-5:30 pm). Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients. Occasional travel to customer sites when required. If you are interested in applying for this opportunity, please send your CV to (url removed). Services advertised by itecopeople are those of an Agency
Location: London (Hybrid - 2 Days per Week in Office) Salary: £85,000 Base Salary + Uncapped Double OTE Type: Permanent Full-Time We are seeking an experienced Enterprise Business Development Manager to join a leading technology services organisation focused on delivering Microsoft cloud, security, and identity solutions to some of the UK's largest enterprises. This is a pure new business role targeting organisations with 5,000+ employees, helping customers modernise their workplace, strengthen identity security, and accelerate digital transformation through the Microsoft ecosystem. The successful candidate will have a proven track record of selling enterprise Microsoft solutions, with a particular focus on Microsoft 365 and Microsoft Entra ID. What You'll Be Doing Drive new business opportunities within enterprise organisations with 5,000+ users. Build relationships with CIOs, CISOs, IT Directors, Heads of Infrastructure, and Digital Workplace leaders. Lead consultative sales engagements focused on Microsoft 365 and Identity & Access Management solutions. Develop and execute strategic account plans to penetrate and grow large enterprise accounts. Work closely with presales, technical consultants, and delivery teams to create tailored solutions and proposals. Manage complex, multi-stakeholder sales cycles from prospecting through to contract signature. Maintain a strong and accurate sales pipeline, forecasting against revenue and gross profit targets. Position the value of identity-led security, modern workplace transformation, and cloud adoption initiatives. Key Solutions You'll Be Selling Microsoft Entra ID Microsoft 365 Microsoft 365 E3 & E5 Licensing Microsoft Intune Microsoft Defender Suite Conditional Access & Identity Governance Privileged Identity Management (PIM) Zero Trust Security Solutions Managed Microsoft Services What You'll Bring Proven experience selling enterprise Microsoft solutions into organisations with 5,000+ employees . Strong knowledge of Microsoft 365 licensing, modern workplace solutions, and cloud adoption strategies. Experience positioning and selling Microsoft Entra ID and Identity & Access Management solutions. Understanding of concepts such as Conditional Access, Multi-Factor Authentication (MFA), Identity Governance, Privileged Access, and Zero Trust frameworks. Demonstrable success winning new business and exceeding enterprise sales targets. Ability to engage senior stakeholders and navigate complex procurement processes. Strong commercial acumen and consultative selling skills. Experience managing opportunities ranging from £50,000 to multi-million-pound engagements. Self-motivated, driven, and comfortable operating in a high-performance sales environment.
28/07/2026
Full time
Location: London (Hybrid - 2 Days per Week in Office) Salary: £85,000 Base Salary + Uncapped Double OTE Type: Permanent Full-Time We are seeking an experienced Enterprise Business Development Manager to join a leading technology services organisation focused on delivering Microsoft cloud, security, and identity solutions to some of the UK's largest enterprises. This is a pure new business role targeting organisations with 5,000+ employees, helping customers modernise their workplace, strengthen identity security, and accelerate digital transformation through the Microsoft ecosystem. The successful candidate will have a proven track record of selling enterprise Microsoft solutions, with a particular focus on Microsoft 365 and Microsoft Entra ID. What You'll Be Doing Drive new business opportunities within enterprise organisations with 5,000+ users. Build relationships with CIOs, CISOs, IT Directors, Heads of Infrastructure, and Digital Workplace leaders. Lead consultative sales engagements focused on Microsoft 365 and Identity & Access Management solutions. Develop and execute strategic account plans to penetrate and grow large enterprise accounts. Work closely with presales, technical consultants, and delivery teams to create tailored solutions and proposals. Manage complex, multi-stakeholder sales cycles from prospecting through to contract signature. Maintain a strong and accurate sales pipeline, forecasting against revenue and gross profit targets. Position the value of identity-led security, modern workplace transformation, and cloud adoption initiatives. Key Solutions You'll Be Selling Microsoft Entra ID Microsoft 365 Microsoft 365 E3 & E5 Licensing Microsoft Intune Microsoft Defender Suite Conditional Access & Identity Governance Privileged Identity Management (PIM) Zero Trust Security Solutions Managed Microsoft Services What You'll Bring Proven experience selling enterprise Microsoft solutions into organisations with 5,000+ employees . Strong knowledge of Microsoft 365 licensing, modern workplace solutions, and cloud adoption strategies. Experience positioning and selling Microsoft Entra ID and Identity & Access Management solutions. Understanding of concepts such as Conditional Access, Multi-Factor Authentication (MFA), Identity Governance, Privileged Access, and Zero Trust frameworks. Demonstrable success winning new business and exceeding enterprise sales targets. Ability to engage senior stakeholders and navigate complex procurement processes. Strong commercial acumen and consultative selling skills. Experience managing opportunities ranging from £50,000 to multi-million-pound engagements. Self-motivated, driven, and comfortable operating in a high-performance sales environment.
AJ Bell Business Solutions Limited
Salford, Manchester
Due to growth within our security engineering department we are now looking for a Principal Information Security Engineer to join the team. The role will support the Senior Information Security Engineering Manager by providing technical leadership and oversight across the Information Security Engineering team. This role is responsible for the day-to-day technical execution by our security engineering team, ensuring that project engagements are delivered to a high standard and support activities are dealt with in line with organisational SLAs. You will act as the team s primary technical lead and escalation point, driving efficiency, validating designs, and ensuring that all engineering outputs remain consistent and aligned with the security strategy. The key responsibilities of the role are: Act as the primary technical escalation point for the team, providing hands-on guidance and decision-making for complex technical challenges. Oversee the day-to-day execution of security engineering, ensuring that BAU work is delivered to high standards and that all team SLAs are consistently met. Ensure the quality and consistency of engineering outputs, specifically for project engagements, technical tasks, and documentation, ensuring they align with established security standards. Support the technical delivery of our security tooling roadmap, helping to bridge the gap between high-level strategic objectives and operational outcomes. Work closely with the Information Security Architecture team to validate design concepts, ensuring solutions are robust, scalable, and fit for our enterprise environment. Collaborate with the Information Security Operations team to drive operational efficiency, quality improvements, and the seamless integration of security controls across the estate. Provide technical leadership and mentoring to the engineering team, ensuring they have the support and direction needed to deliver secure, automated, and effective solutions Technical Skills: Demonstrable experience implementing enterprise security platforms Strong hands-on experience with of Microsoft security stack Strong hands-on experience using, managing, and securing diverse end-user compute environments, including Windows, MacOS, Linux, and mobile device platforms. Knowledge/experience working with firewalls and cloud security solutions is highly advantageous Deep understanding of Information Security solutions e.g. email / web gateways, Privileged Account Management (PAM), Identity Governance and Administration (IGA), Security Information and Event Management (SIEM), Endpoint protection Strong understanding and knowledge of Information Security risk management tools and techniques. Awareness of Information Security control standards and frameworks Knowledge/experience working with firewalls and cloud security solutions is highly advantageous. Knowledge/experience working with firewalls is highly advantageous Experience of Cloud security solutions and standards is highly advantageous Hands-on experience with automation and scripting highly desirable Competence: Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc. 5 years experience in an Information Security role gained in a financial services or e-commerce environment is preferred Attained or working towards CISSP certification About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer We offer a competitive package including: Starting holidays of 26 days, increasing to 31 with length of service as well as buy/sell options Matched pension contributions up to 7% Discretionary bonus scheme Free share awards & BAYE scheme Private healthcare options & Health Cash Plan Free onsite gym Ongoing technical training & professional qualification support Hybrid working (minimum 50% Manchester office) For the full list of benefits and more detail about the role, click apply or visit our careers page. Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Agency information This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.
27/07/2026
Full time
Due to growth within our security engineering department we are now looking for a Principal Information Security Engineer to join the team. The role will support the Senior Information Security Engineering Manager by providing technical leadership and oversight across the Information Security Engineering team. This role is responsible for the day-to-day technical execution by our security engineering team, ensuring that project engagements are delivered to a high standard and support activities are dealt with in line with organisational SLAs. You will act as the team s primary technical lead and escalation point, driving efficiency, validating designs, and ensuring that all engineering outputs remain consistent and aligned with the security strategy. The key responsibilities of the role are: Act as the primary technical escalation point for the team, providing hands-on guidance and decision-making for complex technical challenges. Oversee the day-to-day execution of security engineering, ensuring that BAU work is delivered to high standards and that all team SLAs are consistently met. Ensure the quality and consistency of engineering outputs, specifically for project engagements, technical tasks, and documentation, ensuring they align with established security standards. Support the technical delivery of our security tooling roadmap, helping to bridge the gap between high-level strategic objectives and operational outcomes. Work closely with the Information Security Architecture team to validate design concepts, ensuring solutions are robust, scalable, and fit for our enterprise environment. Collaborate with the Information Security Operations team to drive operational efficiency, quality improvements, and the seamless integration of security controls across the estate. Provide technical leadership and mentoring to the engineering team, ensuring they have the support and direction needed to deliver secure, automated, and effective solutions Technical Skills: Demonstrable experience implementing enterprise security platforms Strong hands-on experience with of Microsoft security stack Strong hands-on experience using, managing, and securing diverse end-user compute environments, including Windows, MacOS, Linux, and mobile device platforms. Knowledge/experience working with firewalls and cloud security solutions is highly advantageous Deep understanding of Information Security solutions e.g. email / web gateways, Privileged Account Management (PAM), Identity Governance and Administration (IGA), Security Information and Event Management (SIEM), Endpoint protection Strong understanding and knowledge of Information Security risk management tools and techniques. Awareness of Information Security control standards and frameworks Knowledge/experience working with firewalls and cloud security solutions is highly advantageous. Knowledge/experience working with firewalls is highly advantageous Experience of Cloud security solutions and standards is highly advantageous Hands-on experience with automation and scripting highly desirable Competence: Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc. 5 years experience in an Information Security role gained in a financial services or e-commerce environment is preferred Attained or working towards CISSP certification About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer We offer a competitive package including: Starting holidays of 26 days, increasing to 31 with length of service as well as buy/sell options Matched pension contributions up to 7% Discretionary bonus scheme Free share awards & BAYE scheme Private healthcare options & Health Cash Plan Free onsite gym Ongoing technical training & professional qualification support Hybrid working (minimum 50% Manchester office) For the full list of benefits and more detail about the role, click apply or visit our careers page. Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Agency information This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
27/07/2026
Full time
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
About The Role We are looking for a seasoned and driven Technical Project Delivery Manager. We have a fixed term position for up to 12 months, to work within our Project Management Office and help deliver key projects. As our Technical Project Delivery Manager, you'll play a pivotal role in delivering projects and initiatives critical to allpay's operations, involving systems that process annual transactions worth billions of pounds, serving both internal stakeholders and our extensive client and customer base. Our Technical Project Delivery Manager will report into the Programme Manager and the department's core purpose is to manage a portfolio of IT initiatives from inception through to completion considering business priorities, risks and benefits. What You'll Be Doing Lead the overall planning, coordination, and delivery of projects, ensuring alignment with business objectives and agile principles and acting as a champion for the Portfolio Management office. Contribute to the release planning of the broader portfolio/programmes, leveraging agile methodologies to adapt to evolving priorities and market demands. Demonstrate a positive and open attitude to change and transformation. Possess an ability to translate complex concepts between business customers and technical project teams. Facilitate agile ceremonies and processes, ensuring teams remain focused, aligned, and empowered to deliver high-quality outcomes. Proactively identify, report and mitigate project risks and issues, leveraging agile frameworks to adapt and respond to changing circumstances effectively throughout the project delivery life cycle. You will lead efforts to enforce project management best practices, methodologies, and standards, ensuring consistency, quality, and compliance across project delivery activities. About You What We're Looking For: Project Management Expertise: You've managed a diverse range of projects (inception to completion) across various business areas and functions, demonstrating adaptability between agile and waterfall environments. Natural Leader with excellent communication skills: You're a strong communicator and problem-solver fostering collaboration and accountability among internal and external stakeholders. Tech-Savvy: You understand the ins and outs of software, databases, and system design, and can translate technical jargon to facilitate effective communication between technical and non-technical stakeholders. Committed to professional development: Certified Project Management qualification and/or IT or Management qualification, reflecting a commitment to professional development and best practices. Industry Knowledge: You'll have sound knowledge of Financial Services, particularly in areas such as BACS, direct debits, payment cards, prepaid, and cash transactions. Why Join Us You will get involved in meaningful work that has a real impact on our clients and the industry, and you'll join a professional and dedicated team that values curiosity, collaboration, integrity and agility. Here at allpay, we follow an Office First working model, reflecting the importance we place on in-person collaboration across our teams, most of whom are based on-site. While we are open to discussing flexible working arrangements, a strong on-site presence will be essential to support the existing teams and projects. About Us People are at the heart of allpay and we reward our employees with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering. We work with some great recruitment agencies. We do not choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CVs. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CVs, EVER! Even from our trusted partners. We consider it "spoiling," which does not endear you to us. By sending us unsolicited CVs we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates. We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
27/07/2026
Full time
About The Role We are looking for a seasoned and driven Technical Project Delivery Manager. We have a fixed term position for up to 12 months, to work within our Project Management Office and help deliver key projects. As our Technical Project Delivery Manager, you'll play a pivotal role in delivering projects and initiatives critical to allpay's operations, involving systems that process annual transactions worth billions of pounds, serving both internal stakeholders and our extensive client and customer base. Our Technical Project Delivery Manager will report into the Programme Manager and the department's core purpose is to manage a portfolio of IT initiatives from inception through to completion considering business priorities, risks and benefits. What You'll Be Doing Lead the overall planning, coordination, and delivery of projects, ensuring alignment with business objectives and agile principles and acting as a champion for the Portfolio Management office. Contribute to the release planning of the broader portfolio/programmes, leveraging agile methodologies to adapt to evolving priorities and market demands. Demonstrate a positive and open attitude to change and transformation. Possess an ability to translate complex concepts between business customers and technical project teams. Facilitate agile ceremonies and processes, ensuring teams remain focused, aligned, and empowered to deliver high-quality outcomes. Proactively identify, report and mitigate project risks and issues, leveraging agile frameworks to adapt and respond to changing circumstances effectively throughout the project delivery life cycle. You will lead efforts to enforce project management best practices, methodologies, and standards, ensuring consistency, quality, and compliance across project delivery activities. About You What We're Looking For: Project Management Expertise: You've managed a diverse range of projects (inception to completion) across various business areas and functions, demonstrating adaptability between agile and waterfall environments. Natural Leader with excellent communication skills: You're a strong communicator and problem-solver fostering collaboration and accountability among internal and external stakeholders. Tech-Savvy: You understand the ins and outs of software, databases, and system design, and can translate technical jargon to facilitate effective communication between technical and non-technical stakeholders. Committed to professional development: Certified Project Management qualification and/or IT or Management qualification, reflecting a commitment to professional development and best practices. Industry Knowledge: You'll have sound knowledge of Financial Services, particularly in areas such as BACS, direct debits, payment cards, prepaid, and cash transactions. Why Join Us You will get involved in meaningful work that has a real impact on our clients and the industry, and you'll join a professional and dedicated team that values curiosity, collaboration, integrity and agility. Here at allpay, we follow an Office First working model, reflecting the importance we place on in-person collaboration across our teams, most of whom are based on-site. While we are open to discussing flexible working arrangements, a strong on-site presence will be essential to support the existing teams and projects. About Us People are at the heart of allpay and we reward our employees with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering. We work with some great recruitment agencies. We do not choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CVs. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CVs, EVER! Even from our trusted partners. We consider it "spoiling," which does not endear you to us. By sending us unsolicited CVs we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates. We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
Job Title: EMEA New Business Development Executive Posting Start Date: 6/23/26 Job Description: It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as EMEA New Business Development Executive, Reporting to EMEA Sales Director, this Permanent position is based in Europe and offers regional coverage, allowing you to make a significant impact to our department and its growth. EMEA New Business Development Leader Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture? iiPay is an award winning, high growth, innovative company based in UK, US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services. iiPay has an exciting opportunity for a motivated Business Development Leader who wants to maximize the potential of our existing customer base and drive new business revenue to help drive to our goal of 'Paying the Planet'. All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish. Role Overview Our highly motivated and passionate team members are at the heart of our success! The successful candidate is responsible for increasing our sales growth by driving new business across the EMEA region. This is an exciting opportunity to make your mark in this quota carrying role with uncapped commission! The successful candidate is responsible for managing new prospects, qualifying opportunities, leading and closing the sales process, and supporting continued client growth. Demonstrating and applying your experiences, you will have an influential seat in our high-growth sales team, helping us continue building on the success we have seen YTD! The BDM will work within and across departments to collaborate with Marketing, Commercial, Professional Services, and Operations throughout the lifecycle of a prospect to customer. Key objectives of the role Minimum of 3 years' experience with a proven target achieving track record Handle complex sales cycles and present the value proposition of our SaaS global payroll solution to achieve sales targets across the EMEA region. Work closely with Inside Sales and Marketing to prospect for potential new clients to seek out and convert the right organisations into qualified opportunities. Follow up and manage all assigned leads (from Inside Sales (SDRs), website inquiries, third parties/referrals, etc.) or accelerated pipeline growth and new business closure. Work with the bid team to prepare proposals that speak to the prospect's requirements, needs, and objectives. Contribute to completing any RFQs to ensure on-point execution and compelling messaging and positioning to the end prospect. Develop a strategic selling approach for your market and each prospect A 'Hunter' mentality, passionate about tracking down new companies in existing and new territories to support our accelerated sales plans. Deliver discovery and solution demonstration during prospect meetings Prepare pricing proposals and lead commercial negotiations Increase the company brand exposure by attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends Review progress against sales plan and activity plan with sales leadership. What are we looking for in you? Excellent communication, written and interpersonal skills, and a dynamic approach are essential to succeed in this role. The successful candidate will be results orientated and have a self-starter mentality. The individual will need to demonstrate the following: Experience in selling SaaS software or technology-enabled business services to organisations in excess of $25M in revenues Expertise in the global payroll marketplace desirable Experience selling into global organisations preferred, but primarily focused on EMEA-based HQs, with global footprints Proven track record in new business sales performance YoY Must have success selling through a complex and lengthy sales cycle, with multiple influencers and decision-makers Experience selling across numerous verticals and geographies with strong communication, interpersonal, and presentation skills to differing audiences and persona (HR, Payroll, Finance) Ability to create new markets and maximise territory opportunity Ability to work in a fast-paced, deadline-driven environment Ability to matrix manage key personnel across the business to support any client engagements If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
27/07/2026
Full time
Job Title: EMEA New Business Development Executive Posting Start Date: 6/23/26 Job Description: It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as EMEA New Business Development Executive, Reporting to EMEA Sales Director, this Permanent position is based in Europe and offers regional coverage, allowing you to make a significant impact to our department and its growth. EMEA New Business Development Leader Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture? iiPay is an award winning, high growth, innovative company based in UK, US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services. iiPay has an exciting opportunity for a motivated Business Development Leader who wants to maximize the potential of our existing customer base and drive new business revenue to help drive to our goal of 'Paying the Planet'. All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish. Role Overview Our highly motivated and passionate team members are at the heart of our success! The successful candidate is responsible for increasing our sales growth by driving new business across the EMEA region. This is an exciting opportunity to make your mark in this quota carrying role with uncapped commission! The successful candidate is responsible for managing new prospects, qualifying opportunities, leading and closing the sales process, and supporting continued client growth. Demonstrating and applying your experiences, you will have an influential seat in our high-growth sales team, helping us continue building on the success we have seen YTD! The BDM will work within and across departments to collaborate with Marketing, Commercial, Professional Services, and Operations throughout the lifecycle of a prospect to customer. Key objectives of the role Minimum of 3 years' experience with a proven target achieving track record Handle complex sales cycles and present the value proposition of our SaaS global payroll solution to achieve sales targets across the EMEA region. Work closely with Inside Sales and Marketing to prospect for potential new clients to seek out and convert the right organisations into qualified opportunities. Follow up and manage all assigned leads (from Inside Sales (SDRs), website inquiries, third parties/referrals, etc.) or accelerated pipeline growth and new business closure. Work with the bid team to prepare proposals that speak to the prospect's requirements, needs, and objectives. Contribute to completing any RFQs to ensure on-point execution and compelling messaging and positioning to the end prospect. Develop a strategic selling approach for your market and each prospect A 'Hunter' mentality, passionate about tracking down new companies in existing and new territories to support our accelerated sales plans. Deliver discovery and solution demonstration during prospect meetings Prepare pricing proposals and lead commercial negotiations Increase the company brand exposure by attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends Review progress against sales plan and activity plan with sales leadership. What are we looking for in you? Excellent communication, written and interpersonal skills, and a dynamic approach are essential to succeed in this role. The successful candidate will be results orientated and have a self-starter mentality. The individual will need to demonstrate the following: Experience in selling SaaS software or technology-enabled business services to organisations in excess of $25M in revenues Expertise in the global payroll marketplace desirable Experience selling into global organisations preferred, but primarily focused on EMEA-based HQs, with global footprints Proven track record in new business sales performance YoY Must have success selling through a complex and lengthy sales cycle, with multiple influencers and decision-makers Experience selling across numerous verticals and geographies with strong communication, interpersonal, and presentation skills to differing audiences and persona (HR, Payroll, Finance) Ability to create new markets and maximise territory opportunity Ability to work in a fast-paced, deadline-driven environment Ability to matrix manage key personnel across the business to support any client engagements If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
27/07/2026
Full time
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
27/07/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Cloud Engineer & Client Account Manager Location: South West London (Office-Based, 5 Days Per Week) Salary: £35,000 - £40,000 per annum (depending on experience) Permanent | 40 Hours Per Week Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies? We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience , ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships. You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology. If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you. What You'll Be Doing As a Cloud Engineer & Client Account Manager, you'll be responsible for: Supporting and maintaining Microsoft cloud environments, networking and security solutions. Managing and improving cloud infrastructure, security and monitoring. Creating scripts and automating cloud deployments and reporting, particularly within SharePoint. Configuring, maintaining and updating Firewalls, Routers and network security. Acting as the technical escalation point for Firewall and cloud networking queries. Working alongside support engineers to deliver outstanding service and continuous improvement. Building strong, trusted relationships with clients and becoming their go-to technical contact. Working with third-party suppliers to deliver high-quality solutions. Managing equipment ordering, provisioning and deployment. Keeping up to date with emerging technologies, new product releases and industry best practice. What We're Looking For Essential: Minimum 3 years' commercial IT support or Cloud Engineering experience . Experience working with Microsoft 365 and cloud technologies. Strong knowledge of: Microsoft 365 SharePoint Conditional Access Mobile Device Management (MDM) Windows environments Networking fundamentals Router configuration Firewall administration Experience troubleshooting hardware and infrastructure issues. Ability to work independently and manage your own workload. Strong communication and customer relationship skills. Full UK driving licence and willingness to travel occasionally to client sites. Desirable: Previous experience working within a Managed Service Provider (MSP). Microsoft or networking certifications. Experience with Scripting or automation. A proactive mindset with a passion for learning new technologies. What You'll Receive Salary of £35,000-£40,000 pa , depending on experience. Genuine career progression within a growing technology business. Exposure to a broad range of cloud, networking and security technologies. Ongoing investment in training and professional development. A supportive team where your ideas and technical expertise are valued. Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover. The opportunity to play a key role in shaping technical solutions for a diverse client base. Working Pattern Permanent position. Office-based in south west London 5 days per week . 40-hour working week (core hours 9:00 am-5:30 pm). Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients. Occasional travel to customer sites when required. If you are interested in applying for this opportunity, please send your CV to (see below) Services advertised by itecopeople are those of an Agency
27/07/2026
Full time
Cloud Engineer & Client Account Manager Location: South West London (Office-Based, 5 Days Per Week) Salary: £35,000 - £40,000 per annum (depending on experience) Permanent | 40 Hours Per Week Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies? We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience , ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships. You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology. If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you. What You'll Be Doing As a Cloud Engineer & Client Account Manager, you'll be responsible for: Supporting and maintaining Microsoft cloud environments, networking and security solutions. Managing and improving cloud infrastructure, security and monitoring. Creating scripts and automating cloud deployments and reporting, particularly within SharePoint. Configuring, maintaining and updating Firewalls, Routers and network security. Acting as the technical escalation point for Firewall and cloud networking queries. Working alongside support engineers to deliver outstanding service and continuous improvement. Building strong, trusted relationships with clients and becoming their go-to technical contact. Working with third-party suppliers to deliver high-quality solutions. Managing equipment ordering, provisioning and deployment. Keeping up to date with emerging technologies, new product releases and industry best practice. What We're Looking For Essential: Minimum 3 years' commercial IT support or Cloud Engineering experience . Experience working with Microsoft 365 and cloud technologies. Strong knowledge of: Microsoft 365 SharePoint Conditional Access Mobile Device Management (MDM) Windows environments Networking fundamentals Router configuration Firewall administration Experience troubleshooting hardware and infrastructure issues. Ability to work independently and manage your own workload. Strong communication and customer relationship skills. Full UK driving licence and willingness to travel occasionally to client sites. Desirable: Previous experience working within a Managed Service Provider (MSP). Microsoft or networking certifications. Experience with Scripting or automation. A proactive mindset with a passion for learning new technologies. What You'll Receive Salary of £35,000-£40,000 pa , depending on experience. Genuine career progression within a growing technology business. Exposure to a broad range of cloud, networking and security technologies. Ongoing investment in training and professional development. A supportive team where your ideas and technical expertise are valued. Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover. The opportunity to play a key role in shaping technical solutions for a diverse client base. Working Pattern Permanent position. Office-based in south west London 5 days per week . 40-hour working week (core hours 9:00 am-5:30 pm). Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients. Occasional travel to customer sites when required. If you are interested in applying for this opportunity, please send your CV to (see below) Services advertised by itecopeople are those of an Agency
POSITION: Permanent, Full Time (flexible working hours and patterns considered) LOCATION: Home based (must be UK based due to some travel) SALARY: Up to £70,000 plus competitive benefits United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it's like to be a Healios employee, and our hiring processes, take a look at our Notion page. "Great minds don't think alike" From our talented tech teams to our standout clinical expertise, we're bringing great minds together to build more accessible services. THE OPPORTUNITY The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services, this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose. This role will line manage and clinically supervise the employed Associate Clinical Leads (currently 4 but this will grow as the network grows), and have the overarching responsibility for the smooth day to day running of the Network teams. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care. KEY RESPONSIBILITIES Service Delivery Leadership & Delivery Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. Continuously improve and optimise Associate onboarding and the Associate nurture journey Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs and then work with your team of Associate Clinical Leads to ensure there is appropriate capacity amongst our Network Associates. Own day-to-day operations of the Associate team across all service lines (ASD, ADHD, ITS etc.) Work force planning of the team's availability to ensure there is always appropriate capacity to support the Associate Network. Oversee performance against internal and externals SOPs AND SLAs, escalating risks promptly where targets are at risk. Taking the lead on ensuring that any Company communications are shared (as appropriate) to the Associate Network to ensure that relevant information or changes, pertinent to the clinical work they undertake, is clearly understood. Analyse data trends to identify gaps, risks, and optimisation opportunities. Ensure client-facing teams are supported with the right structures and information (eg contract information). This includes ensuring all Associates are aware and communicated with about any changes within the organisation despite any gaps in availability being offered. Support the AN Clinical Leads with complex clinical matters, including complaints and operational and clinical matters arising Data, Insight & Performance Management Translate data insights into actionable recommendations for Associate Clinical Leads, the Head of Assessment Services, and client-facing teams. Identify inefficiencies, risks, and opportunities for improvement, ensuring resources are deployed effectively and unwarranted variation is reduced. Ensuring all SOP's and processes are followed with regards to offboarding any Associates who are not performing at the required standards or who are not offering the appropriate availability for sessions. Provide regular reporting to internal stakeholders, enabling transparency and informed decision-making. Strategic & Commercial Alignment Work closely with Client Operations and Head of Assessment Services to forecast, plan, and implement service delivery changes for the Associate Network. Be the subject matter expert on competitors networks, including fees, benefits, pathways and processes Be direct and proactive about business needs and constraints - challenge where necessary. Ensuring that operational processes directly support the business needs, whilst maintaining clinical quality and safeguarding. Utilise assessment outcome data to identify trends and inform service development. Ensure insights from assessment services contribute to organisational learning and future planning. Act as the escalation point for operational issues raised by Associate Clinical Leads, ensuring swift resolution. Work in close partnership with Associate Clinical Leads and the Head of Assessment Services to align operational needs are met. Build strong working relationships with Governance, Risk & Safeguarding, Clinical Leads, People, and L&D teams to ensure seamless support structures. Team Management & Structure Planning Communicate in an articulate, clear, concise and appropriate way ensuring the tone, method and audience of any communications is appropriate. Support onboarding of new team members through planning and coordination with People and L&D teams. Line management responsibility of the Associate Clinical Leads, including all 121's, absence management and any required employee relations being dealt with timely and proactively. Guide team members to align to the Company's collective direction and offer actionable feedback with the positive intent of helping others to achieve more. Ensure all direct reports are clear on their objectives and goals and provide regular feedback and support to ensure Company objectives are met. Ensure governance and safeguarding needs are supported by the right structures and capacity. To be successful in this role, below is what we would need from you: A Clinical qualification and registration is a requirement in this role (such as Occupational Therapy, Social Work, Nursing, Speech and Language Therapy or Psychology (Counselling, Clinical or Forensic . Previous experience working in independent healthcare provider. Experience of working within a neurodevelopmental service and an understanding of diagnostic pathways. Commercial acumen - Understands revenue, cost, and SLA implications. Speaks the language of contracts, capacity, and delivery. Assertive communication - Confident in holding people to account and clearly stating business needs without diluting the message. Data driven - Uses data to drive actions and conversations with Associate Clinical Leads, regularly auditing KPIs and trends. Collaborative Leadership - Works cross-functionally while maintaining strong team alignment. Trusted by both clinical and operations. Strategic Thinker - Balances short-term service needs with longer-term structural goals. Knows when to elevate, restructure, or pivot. Demonstrable experience in management at a senior level. Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere. A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children. A professional home working environment. Wifi connection. Minimum of 2 mbps up and download speed. WHAT WE WILL PROVIDE FOR YOU 33 days holiday (including Bank Holidays) Paid Christmas closure (between Christmas and New Year) Birthday Leave - paid day off on your birthday Life Leave - 2 days of extra leave to take when things you can't plan for happen Enhanced family friendly policies including a phased return to work and receive full pay Contributory Pension Scheme (6% matched) Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child Fully personalised flexible benefits package including Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! Work from anywhere policy Access to NHS and Perks at Work discounts, including the Blue Light Card Free access to co-working spaces CPD/Growth day per year, plus personal development allowance to invest in your growth Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians ACCOMMODATIONS We're glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page. . click apply for full job details
27/07/2026
Full time
POSITION: Permanent, Full Time (flexible working hours and patterns considered) LOCATION: Home based (must be UK based due to some travel) SALARY: Up to £70,000 plus competitive benefits United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it's like to be a Healios employee, and our hiring processes, take a look at our Notion page. "Great minds don't think alike" From our talented tech teams to our standout clinical expertise, we're bringing great minds together to build more accessible services. THE OPPORTUNITY The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services, this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose. This role will line manage and clinically supervise the employed Associate Clinical Leads (currently 4 but this will grow as the network grows), and have the overarching responsibility for the smooth day to day running of the Network teams. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care. KEY RESPONSIBILITIES Service Delivery Leadership & Delivery Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. Continuously improve and optimise Associate onboarding and the Associate nurture journey Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs and then work with your team of Associate Clinical Leads to ensure there is appropriate capacity amongst our Network Associates. Own day-to-day operations of the Associate team across all service lines (ASD, ADHD, ITS etc.) Work force planning of the team's availability to ensure there is always appropriate capacity to support the Associate Network. Oversee performance against internal and externals SOPs AND SLAs, escalating risks promptly where targets are at risk. Taking the lead on ensuring that any Company communications are shared (as appropriate) to the Associate Network to ensure that relevant information or changes, pertinent to the clinical work they undertake, is clearly understood. Analyse data trends to identify gaps, risks, and optimisation opportunities. Ensure client-facing teams are supported with the right structures and information (eg contract information). This includes ensuring all Associates are aware and communicated with about any changes within the organisation despite any gaps in availability being offered. Support the AN Clinical Leads with complex clinical matters, including complaints and operational and clinical matters arising Data, Insight & Performance Management Translate data insights into actionable recommendations for Associate Clinical Leads, the Head of Assessment Services, and client-facing teams. Identify inefficiencies, risks, and opportunities for improvement, ensuring resources are deployed effectively and unwarranted variation is reduced. Ensuring all SOP's and processes are followed with regards to offboarding any Associates who are not performing at the required standards or who are not offering the appropriate availability for sessions. Provide regular reporting to internal stakeholders, enabling transparency and informed decision-making. Strategic & Commercial Alignment Work closely with Client Operations and Head of Assessment Services to forecast, plan, and implement service delivery changes for the Associate Network. Be the subject matter expert on competitors networks, including fees, benefits, pathways and processes Be direct and proactive about business needs and constraints - challenge where necessary. Ensuring that operational processes directly support the business needs, whilst maintaining clinical quality and safeguarding. Utilise assessment outcome data to identify trends and inform service development. Ensure insights from assessment services contribute to organisational learning and future planning. Act as the escalation point for operational issues raised by Associate Clinical Leads, ensuring swift resolution. Work in close partnership with Associate Clinical Leads and the Head of Assessment Services to align operational needs are met. Build strong working relationships with Governance, Risk & Safeguarding, Clinical Leads, People, and L&D teams to ensure seamless support structures. Team Management & Structure Planning Communicate in an articulate, clear, concise and appropriate way ensuring the tone, method and audience of any communications is appropriate. Support onboarding of new team members through planning and coordination with People and L&D teams. Line management responsibility of the Associate Clinical Leads, including all 121's, absence management and any required employee relations being dealt with timely and proactively. Guide team members to align to the Company's collective direction and offer actionable feedback with the positive intent of helping others to achieve more. Ensure all direct reports are clear on their objectives and goals and provide regular feedback and support to ensure Company objectives are met. Ensure governance and safeguarding needs are supported by the right structures and capacity. To be successful in this role, below is what we would need from you: A Clinical qualification and registration is a requirement in this role (such as Occupational Therapy, Social Work, Nursing, Speech and Language Therapy or Psychology (Counselling, Clinical or Forensic . Previous experience working in independent healthcare provider. Experience of working within a neurodevelopmental service and an understanding of diagnostic pathways. Commercial acumen - Understands revenue, cost, and SLA implications. Speaks the language of contracts, capacity, and delivery. Assertive communication - Confident in holding people to account and clearly stating business needs without diluting the message. Data driven - Uses data to drive actions and conversations with Associate Clinical Leads, regularly auditing KPIs and trends. Collaborative Leadership - Works cross-functionally while maintaining strong team alignment. Trusted by both clinical and operations. Strategic Thinker - Balances short-term service needs with longer-term structural goals. Knows when to elevate, restructure, or pivot. Demonstrable experience in management at a senior level. Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere. A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children. A professional home working environment. Wifi connection. Minimum of 2 mbps up and download speed. WHAT WE WILL PROVIDE FOR YOU 33 days holiday (including Bank Holidays) Paid Christmas closure (between Christmas and New Year) Birthday Leave - paid day off on your birthday Life Leave - 2 days of extra leave to take when things you can't plan for happen Enhanced family friendly policies including a phased return to work and receive full pay Contributory Pension Scheme (6% matched) Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child Fully personalised flexible benefits package including Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! Work from anywhere policy Access to NHS and Perks at Work discounts, including the Blue Light Card Free access to co-working spaces CPD/Growth day per year, plus personal development allowance to invest in your growth Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians ACCOMMODATIONS We're glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page. . click apply for full job details
About Arc Arc is a dynamic B2B events, data, and media platform redefining the way professionals connect and grow. With a portfolio of over 150 annual events and industry-leading content platforms, we empower communities in HR technology, agriculture and food, financial services, investing, and education technology. Our talented team of 350+ colleagues spans the U.S, U.K, Netherlands and Singapore, united by a shared mission: to create meaningful opportunities for businesses to come together-anytime, anywhere, and in any format that drives success. At Arc, innovation meets collaboration to help industries and professionals thrive. Discover more at or connect with us on LinkedIn. Arc is proudly backed by investment funds managed by EagleTree Capital, a leading private equity firm with a 20+ year history of investing in media, business services, consumer, and water and specialty industrial. The Role This is a senior commercial role for someone who gets genuinely excited about the intersection of events, data, and digital revenue. You will own the go-to-market strategy and commercial success of our growing portfolio of event technology and data products - starting with our pipeline intelligence tools, 1:1 Meetings, and Lead Scanning, and expanding into new products that sit at the intersection of our digital, data, and events strategy. You will partner with technology and product teams, but your focus is squarely commercial: pricing strategy, GTM planning, internal evangelism, sales enablement, and driving adoption and revenue across the business. You will be the person who makes these products land internally and externally. Key Responsibilities Commercial Strategy & GTM Develop the go-to-market strategy for the full product portfolio, from positioning and pricing to launch sequencing and revenue targets, and work with P&L leaders to execute. Develop and maintain pricing models and commercial frameworks that are competitive, scalable, and clearly tied to client value. Build and manage business cases for new product development, translating market opportunity into investment rationale. Provide commercial input into product roadmaps acting as the bridge between what clients will pay for and what the product team builds. Provide explicit direction to marketing for the messaging map that maintains the overall messaging designed to drive results. Sales Enablement & Internal Evangelism Work closely with sales teams to build confidence and capability around the product portfolio - creating tools, collateral, and training that make selling easier. Act as an internal champion for these products across event, marketing, and commercial teams, driving awareness, understanding, and adoption. Partner with marketing to develop campaign strategies, product messaging, and client-facing materials that articulate clear commercial value. Represent the product portfolio in client conversations, pitches, and at industry events where relevant. Stakeholder Partnership & Commercial Governance Partner with P&L owners, event directors, and senior leadership to align product strategy with business priorities and revenue goals. Establish clear KPIs and reporting frameworks to track product commercial performance and surface insights that drive decisions. Gather structured feedback from sales, clients, and event teams to inform product priorities - ensuring what gets built reflects real commercial demand. Work with event teams to embed products into the event proposition, packaging them effectively and ensuring operational readiness at launch. Partner with editorial and marketing services teams to ensure strategic alignment between product sets and key account pitches across services. Skills & Experience Expectance in a commercial product, digital revenue, or GTM strategy role with a track record of owning and growing a product P&L or revenue line. Strong background in digital sales, digital new business, or digital GTM. Events industry experience is strongly preferred; you understand the commercial ecosystem of organisers, exhibitors, and attendees. Proven ability to develop pricing strategies, build business cases, and translate product capability into client value. Experience enabling and educating sales teams. Confident stakeholder manager who can work across commercial, technical, and operational teams without losing focus on revenue outcomes. Data-literate and analytically strong, comfortable defining metrics, interpreting performance, and making evidence-based recommendations. Benefits 25 days annual leave increasing to 27 after two years An extra day off on your birthday Matched pension contributions up to 6% Employee Life Assurance x4 basic annual salary Employee assistance programme Employee Discount site All souls are welcome As an equal opportunity employer we hire, develop and retain the best people regardless of their social background, age, sex, ethnicity, religion/belief or disability, and to make use of their talents. We value everyone as an individual. We recognise that everyone is different and have created a work environment where we treat everyone fairly and in a consistent way and promote a culture of respect and dignity, to create a company that's the right fit for every person inside of it.
27/07/2026
Full time
About Arc Arc is a dynamic B2B events, data, and media platform redefining the way professionals connect and grow. With a portfolio of over 150 annual events and industry-leading content platforms, we empower communities in HR technology, agriculture and food, financial services, investing, and education technology. Our talented team of 350+ colleagues spans the U.S, U.K, Netherlands and Singapore, united by a shared mission: to create meaningful opportunities for businesses to come together-anytime, anywhere, and in any format that drives success. At Arc, innovation meets collaboration to help industries and professionals thrive. Discover more at or connect with us on LinkedIn. Arc is proudly backed by investment funds managed by EagleTree Capital, a leading private equity firm with a 20+ year history of investing in media, business services, consumer, and water and specialty industrial. The Role This is a senior commercial role for someone who gets genuinely excited about the intersection of events, data, and digital revenue. You will own the go-to-market strategy and commercial success of our growing portfolio of event technology and data products - starting with our pipeline intelligence tools, 1:1 Meetings, and Lead Scanning, and expanding into new products that sit at the intersection of our digital, data, and events strategy. You will partner with technology and product teams, but your focus is squarely commercial: pricing strategy, GTM planning, internal evangelism, sales enablement, and driving adoption and revenue across the business. You will be the person who makes these products land internally and externally. Key Responsibilities Commercial Strategy & GTM Develop the go-to-market strategy for the full product portfolio, from positioning and pricing to launch sequencing and revenue targets, and work with P&L leaders to execute. Develop and maintain pricing models and commercial frameworks that are competitive, scalable, and clearly tied to client value. Build and manage business cases for new product development, translating market opportunity into investment rationale. Provide commercial input into product roadmaps acting as the bridge between what clients will pay for and what the product team builds. Provide explicit direction to marketing for the messaging map that maintains the overall messaging designed to drive results. Sales Enablement & Internal Evangelism Work closely with sales teams to build confidence and capability around the product portfolio - creating tools, collateral, and training that make selling easier. Act as an internal champion for these products across event, marketing, and commercial teams, driving awareness, understanding, and adoption. Partner with marketing to develop campaign strategies, product messaging, and client-facing materials that articulate clear commercial value. Represent the product portfolio in client conversations, pitches, and at industry events where relevant. Stakeholder Partnership & Commercial Governance Partner with P&L owners, event directors, and senior leadership to align product strategy with business priorities and revenue goals. Establish clear KPIs and reporting frameworks to track product commercial performance and surface insights that drive decisions. Gather structured feedback from sales, clients, and event teams to inform product priorities - ensuring what gets built reflects real commercial demand. Work with event teams to embed products into the event proposition, packaging them effectively and ensuring operational readiness at launch. Partner with editorial and marketing services teams to ensure strategic alignment between product sets and key account pitches across services. Skills & Experience Expectance in a commercial product, digital revenue, or GTM strategy role with a track record of owning and growing a product P&L or revenue line. Strong background in digital sales, digital new business, or digital GTM. Events industry experience is strongly preferred; you understand the commercial ecosystem of organisers, exhibitors, and attendees. Proven ability to develop pricing strategies, build business cases, and translate product capability into client value. Experience enabling and educating sales teams. Confident stakeholder manager who can work across commercial, technical, and operational teams without losing focus on revenue outcomes. Data-literate and analytically strong, comfortable defining metrics, interpreting performance, and making evidence-based recommendations. Benefits 25 days annual leave increasing to 27 after two years An extra day off on your birthday Matched pension contributions up to 6% Employee Life Assurance x4 basic annual salary Employee assistance programme Employee Discount site All souls are welcome As an equal opportunity employer we hire, develop and retain the best people regardless of their social background, age, sex, ethnicity, religion/belief or disability, and to make use of their talents. We value everyone as an individual. We recognise that everyone is different and have created a work environment where we treat everyone fairly and in a consistent way and promote a culture of respect and dignity, to create a company that's the right fit for every person inside of it.
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
27/07/2026
Full time
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
Transactional Services Manager / Associate Director Department: Advisory Employment Type: Permanent - Full Time Location: London Description We are currently seeking a Transaction Services Manager/Associate Director to join our London office on a full-time permanent basis. Kreston Reeves Corporate Finance specialises in providing transaction and lead advisory services to privately owned, owner managed and small/mid market cap listed companies. Transaction values are typically in the £1 million to £50 million range and include both domestic and cross border projects. The Transaction Services team acts for businesses across all sectors, assisting on a range of transactions including buy side advisory, financial due diligence on pre acquisition / vendor / pre lend / private equity transactions, completion reviews and undertakes reporting accountant roles on listings. About the role Support the delivery of Corporate Finance assignments, working under supervision and ensuring appropriate Director/Partner involvement and sign off Review and maintain core financial datapacks, reports and other client facing documentation Monitor project progress, manage junior team members, and maintain clear communication with clients and internal stakeholders Ensure client work is delivered within budget and in line with agreed service line standards Act as a point of contact on assigned workstreams and attend internal and external business development events What we're looking for The ideal candidate will be ACA qualified or equivalent Several years experience within Transactional Services Experience of managing a team on ongoing multiple projects Analytical skills and attention to detail Good commercial and well organised approach Financial Modelling - clear understanding of financial models and their context and impact What we can offer Financial wellbeing - competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards. Leave - 25.5 (manager) or 27.5 (associate director) days plus bank holidays, holiday buying Mental wellbeing - hybrid working (3 days in the office / 2 from home) and flexible working policies, Employee Assistance Programme and counselling Physical wellbeing - Private Medical Insurance, Critical Illness Insurance and an annual flu jab. Recognition - monthly nominations for financial awards based on culture and values Development - we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses Diversity, inclusion and belonging - we operate several family friendly policies and take proactive steps to create an inclusive environment ESG - give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes Travel - other optional benefits include: cycle to work scheme, interest free season ticket loan (London only), interest free car/motorbike loan At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing . Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.
27/07/2026
Full time
Transactional Services Manager / Associate Director Department: Advisory Employment Type: Permanent - Full Time Location: London Description We are currently seeking a Transaction Services Manager/Associate Director to join our London office on a full-time permanent basis. Kreston Reeves Corporate Finance specialises in providing transaction and lead advisory services to privately owned, owner managed and small/mid market cap listed companies. Transaction values are typically in the £1 million to £50 million range and include both domestic and cross border projects. The Transaction Services team acts for businesses across all sectors, assisting on a range of transactions including buy side advisory, financial due diligence on pre acquisition / vendor / pre lend / private equity transactions, completion reviews and undertakes reporting accountant roles on listings. About the role Support the delivery of Corporate Finance assignments, working under supervision and ensuring appropriate Director/Partner involvement and sign off Review and maintain core financial datapacks, reports and other client facing documentation Monitor project progress, manage junior team members, and maintain clear communication with clients and internal stakeholders Ensure client work is delivered within budget and in line with agreed service line standards Act as a point of contact on assigned workstreams and attend internal and external business development events What we're looking for The ideal candidate will be ACA qualified or equivalent Several years experience within Transactional Services Experience of managing a team on ongoing multiple projects Analytical skills and attention to detail Good commercial and well organised approach Financial Modelling - clear understanding of financial models and their context and impact What we can offer Financial wellbeing - competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards. Leave - 25.5 (manager) or 27.5 (associate director) days plus bank holidays, holiday buying Mental wellbeing - hybrid working (3 days in the office / 2 from home) and flexible working policies, Employee Assistance Programme and counselling Physical wellbeing - Private Medical Insurance, Critical Illness Insurance and an annual flu jab. Recognition - monthly nominations for financial awards based on culture and values Development - we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses Diversity, inclusion and belonging - we operate several family friendly policies and take proactive steps to create an inclusive environment ESG - give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes Travel - other optional benefits include: cycle to work scheme, interest free season ticket loan (London only), interest free car/motorbike loan At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing . Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.
We are seeking a technically rigorous, operationally disciplined Delivery Project Manager to join our growing team working at the forefront of space technology. In this role you will own programme delivery from baseline to closure - schedule, cost, technical execution, subcontractor management and delivery risk - across complex programmes spanning satellite services, bespoke delivery and government and defence contracts. You will keep programmes on track and ensure that the business always has the programme intelligence needed to manage customers and contracts with accuracy and confidence. What You Will Do: Planning & Schedule Control Establish and maintain the programme baseline across scope, schedule, cost and quality, structured through the WBS, critical path and technical compliance, with all changes managed through formal change control Own the cost performance picture by driving and challenging ETCs and actuals, interpreting EVM outputs and ensuring programme reporting reflects delivery reality Drive a proactive risk culture across the programme, ensuring risks are surfaced early, assigned to the right owners and actively retired before they impact delivery or contract performance Produce and maintain programme documentation, including schedule, risk register, action logs and technical review outputs, to the standard required for internal governance and contractual deliverables Execution & Programme Coordination Coordinate across engineering, MAIT and launch teams, managing dependencies, aligning resources and keeping cross functional interfaces on track Manage subcontractors, tracking performance to plan, managing technical interfaces and escalating delivery risks in time for commercial or contractual action Drive internal technical reviews (PDR, CDR, TRR and equivalents) - coordinating timing, ensuring outputs are actioned and that programme progression is not held by unresolved issues On internal programmes without an external customer or funding body, serve as the sole programme lead carrying full accountability for delivery, governance and reporting Delivery Assurance & Risk Management Accountable for the integrity of all programme data - schedule, cost, risk and technical status - ensuring it is accurate, current and actionable Maintain delivery standards and programme governance throughout execution - to Spire's internal standards and any applicable contractual, regulatory or security requirements Prepare programme status reports and milestone evidence packages for funding body reporting, government reviews and/ or contractual deliverables Stakeholder Collaboration Drive alignment across engineering, product and operations on priorities, dependencies and delivery commitments On customer facing programmes, you will work in close partnership with a Strategic Account Manager who owns the customer relationship and commercial performance Communicate programme status clearly to leadership, stakeholders and, where applicable, customers and funding bodies Key Qualifications & Skills: Bachelor's degree in Aerospace Engineering, Systems Engineering, or a related technical field 5+ years of experience in programme or project delivery within aerospace, space systems, defence or a comparable technically complex industry Proven track record of managing complex programmes end to end, including schedule baseline, subcontractor coordination, cross functional team leadership and formal technical review processes Strong command of programme management tools - proficient with MS Project, Primavera, JIRA or equivalent; ideally certified (PMP, IPMA or equivalent) Rigorous approach to risk management - able to maintain accurate risk registers, drive active mitigation and translate delivery risk into the language needed for commercial and leadership decisions Demonstrable ability to apply engineering knowledge in a programme delivery context; assessing risk, interrogating plans, and holding technical teams to account on delivery Experience working on government, national security or export controlled programmes - with an understanding of the delivery, compliance and documentation obligations those programmes carry Excellent communication skills - able to present programme status with clarity and authority to engineering teams, senior leadership and, when required, customers and funding bodies Preferred Skills: German U2 security clearance (or eligibility to obtain) UK SC clearance or eligibility to obtain US Secret clearance or eligibility to obtain Experience across the full space mission lifecycle, from concept and design through PDR/CDR/TRR, MAIT, launch integration and LEOP Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to U.S. export controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses-this is not something candidates need to have before applying. Global Perks Name Your Satellite Program (NYSP) Launch Attendance Generous Time Off Policy Education Assistance Program Employee Assistance Program (EAP) Employee Stock Purchase Program (ESPP) Family Leave Fitness Reimbursement Employee Referral Program Healthy snacks & beverages in every office Spire Global is a space to cloud analytics company that owns and operates the largest multi purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire's data infrastructure includes a global ground station network and 24/7 operations that provide real time global coverage of every point on Earth. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. All candidates who receive a conditional offer will be required to complete a background check, which may include criminal history and employment verification.
27/07/2026
Full time
We are seeking a technically rigorous, operationally disciplined Delivery Project Manager to join our growing team working at the forefront of space technology. In this role you will own programme delivery from baseline to closure - schedule, cost, technical execution, subcontractor management and delivery risk - across complex programmes spanning satellite services, bespoke delivery and government and defence contracts. You will keep programmes on track and ensure that the business always has the programme intelligence needed to manage customers and contracts with accuracy and confidence. What You Will Do: Planning & Schedule Control Establish and maintain the programme baseline across scope, schedule, cost and quality, structured through the WBS, critical path and technical compliance, with all changes managed through formal change control Own the cost performance picture by driving and challenging ETCs and actuals, interpreting EVM outputs and ensuring programme reporting reflects delivery reality Drive a proactive risk culture across the programme, ensuring risks are surfaced early, assigned to the right owners and actively retired before they impact delivery or contract performance Produce and maintain programme documentation, including schedule, risk register, action logs and technical review outputs, to the standard required for internal governance and contractual deliverables Execution & Programme Coordination Coordinate across engineering, MAIT and launch teams, managing dependencies, aligning resources and keeping cross functional interfaces on track Manage subcontractors, tracking performance to plan, managing technical interfaces and escalating delivery risks in time for commercial or contractual action Drive internal technical reviews (PDR, CDR, TRR and equivalents) - coordinating timing, ensuring outputs are actioned and that programme progression is not held by unresolved issues On internal programmes without an external customer or funding body, serve as the sole programme lead carrying full accountability for delivery, governance and reporting Delivery Assurance & Risk Management Accountable for the integrity of all programme data - schedule, cost, risk and technical status - ensuring it is accurate, current and actionable Maintain delivery standards and programme governance throughout execution - to Spire's internal standards and any applicable contractual, regulatory or security requirements Prepare programme status reports and milestone evidence packages for funding body reporting, government reviews and/ or contractual deliverables Stakeholder Collaboration Drive alignment across engineering, product and operations on priorities, dependencies and delivery commitments On customer facing programmes, you will work in close partnership with a Strategic Account Manager who owns the customer relationship and commercial performance Communicate programme status clearly to leadership, stakeholders and, where applicable, customers and funding bodies Key Qualifications & Skills: Bachelor's degree in Aerospace Engineering, Systems Engineering, or a related technical field 5+ years of experience in programme or project delivery within aerospace, space systems, defence or a comparable technically complex industry Proven track record of managing complex programmes end to end, including schedule baseline, subcontractor coordination, cross functional team leadership and formal technical review processes Strong command of programme management tools - proficient with MS Project, Primavera, JIRA or equivalent; ideally certified (PMP, IPMA or equivalent) Rigorous approach to risk management - able to maintain accurate risk registers, drive active mitigation and translate delivery risk into the language needed for commercial and leadership decisions Demonstrable ability to apply engineering knowledge in a programme delivery context; assessing risk, interrogating plans, and holding technical teams to account on delivery Experience working on government, national security or export controlled programmes - with an understanding of the delivery, compliance and documentation obligations those programmes carry Excellent communication skills - able to present programme status with clarity and authority to engineering teams, senior leadership and, when required, customers and funding bodies Preferred Skills: German U2 security clearance (or eligibility to obtain) UK SC clearance or eligibility to obtain US Secret clearance or eligibility to obtain Experience across the full space mission lifecycle, from concept and design through PDR/CDR/TRR, MAIT, launch integration and LEOP Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to U.S. export controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses-this is not something candidates need to have before applying. Global Perks Name Your Satellite Program (NYSP) Launch Attendance Generous Time Off Policy Education Assistance Program Employee Assistance Program (EAP) Employee Stock Purchase Program (ESPP) Family Leave Fitness Reimbursement Employee Referral Program Healthy snacks & beverages in every office Spire Global is a space to cloud analytics company that owns and operates the largest multi purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire's data infrastructure includes a global ground station network and 24/7 operations that provide real time global coverage of every point on Earth. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. All candidates who receive a conditional offer will be required to complete a background check, which may include criminal history and employment verification.
Group Infrastructure, Operations and Security Manager Vitacress Limited, Pagham Road, Chichester, West Sussex, United Kingdom Job Description Posted Wednesday 22 July 2026 at 00:00 Role Opportunity: Information Technology - Group Infrastructure, Operations and Security Manager Working Pattern: Hybrid with 3 days in office at either one of our Vitacress UK sites Location:Vitacress UK (both Herbs and Salad sites) with occasional travel to our UK farms and Portugal Salary: up to £75,000 depending on experience, plus incentive scheme, private medical insurance, company pension, subsidised EV charging and more Are you passionate about building secure, resilient and high-performing technology environments? Do you enjoy leading teams, driving continuous improvement and delivering technology that keeps a business moving? Could you play a key role in shaping the future of technology across an international food production business? Technology is becoming central to how Vitacress operates and grows. We're investing significantly in our technology platforms, cyber security capability and digital transformation, and we're looking for an experienced Group Infrastructure, Operations & Security Manager to help shape that journey. Leading a geographically distributed team across the UK and Portugal, you'll play a key role in delivering secure, resilient and modern technology services that support everything from office users to business-critical manufacturing operations. This is an exciting opportunity to join Vitacress at a pivotal point in its technology journey. You'll have the opportunity to influence strategy, lead significant technology change, develop a talented international team and help shape the future technology landscape of the Group. In this role you'll Lead and develop a geographically dispersed Infrastructure, Operations & Security team across the UK and Portugal. Create a collaborative, high-performing culture focused on accountability, innovation and continuous improvement. Provide leadership across infrastructure, cloud platforms, networking, cyber security and operational technology. Build strong relationships with stakeholders, engineering teams and technology partners across the Group. Balance strategic technology planning with operational excellence and service delivery. become a trusted technology partner to colleagues across the business, balancing operational excellence, cyber security and commercial awareness to help the Group achieve its strategic objectives. Help shape and deliver the Group's technology strategy across office, warehouse and manufacturing environments. You'll do this for us Drive the ongoing modernisation of Microsoft technologies including Azure, Microsoft 365, Entra ID, Intune and associated security platforms. Develop infrastructure roadmaps, technical standards and lifecycle plans that support a secure and scalable technology estate. Lead the Group's cyber security capability, covering identity management, endpoint security, monitoring, incident response, backup and recovery. Ensure disaster recovery and business continuity arrangements are maintained and regularly tested. Partner with Engineering and Operations teams to support business-critical manufacturing and operational technologies. Manage strategic relationships with technology suppliers, managed service providers and cyber security partners. Support transformational initiatives including Dynamics 365, Microsoft Fabric, AI, automation and cloud platform modernisation. You can do this if you have Significant experience managing enterprise infrastructure, network and cyber security environments within complex, multi-site organisations. Strong expertise across Microsoft technologies including Azure, Microsoft 365, Entra ID, endpoint management and cloud platforms. Experience developing technology strategies, infrastructure roadmaps, technical standards and operational improvement programmes. A proven track record of leading technical teams, managing suppliers and building strong stakeholder relationships. Strong knowledge of cyber security, operational resilience, disaster recovery, business continuity and security governance. Experience supporting manufacturing, operational technology, warehouse or other business-critical operational environments. Exposure to technologies and frameworks such as Cyber Essentials Plus, ISO27001, SOC/SIEM solutions, Dynamics 365, Microsoft Fabric, ITIL, NIST, CIS or TOGAF would be advantageous. Vitacress is the leading supplier of Herb and Salads products in the UK with our main sites in Andover, Chichester and Portugal. We take immense pride in our work ensuring our consumers have a fresh, quality product to enhance their home cooking or enhance their garden environment. We take pleasure in ensuring the best possible standards and we will empower you to do the same. From the way we grow our products, to the relationships we maintain with customers, everyone knows exactly what is going on. We are authentic and grounded. At the centre of everything is a trust that you can feel every day at work. From the salads, herbs and horticultural plants that are grown on site; to the investment in facilities and the growth of the business; to growing and nurturing out talented employees, growing is truly at the heart of what we do. Join us and become a trusted partner in our business. Vitacress Limited, Pagham Road, Chichester, West Sussex, United Kingdom
27/07/2026
Full time
Group Infrastructure, Operations and Security Manager Vitacress Limited, Pagham Road, Chichester, West Sussex, United Kingdom Job Description Posted Wednesday 22 July 2026 at 00:00 Role Opportunity: Information Technology - Group Infrastructure, Operations and Security Manager Working Pattern: Hybrid with 3 days in office at either one of our Vitacress UK sites Location:Vitacress UK (both Herbs and Salad sites) with occasional travel to our UK farms and Portugal Salary: up to £75,000 depending on experience, plus incentive scheme, private medical insurance, company pension, subsidised EV charging and more Are you passionate about building secure, resilient and high-performing technology environments? Do you enjoy leading teams, driving continuous improvement and delivering technology that keeps a business moving? Could you play a key role in shaping the future of technology across an international food production business? Technology is becoming central to how Vitacress operates and grows. We're investing significantly in our technology platforms, cyber security capability and digital transformation, and we're looking for an experienced Group Infrastructure, Operations & Security Manager to help shape that journey. Leading a geographically distributed team across the UK and Portugal, you'll play a key role in delivering secure, resilient and modern technology services that support everything from office users to business-critical manufacturing operations. This is an exciting opportunity to join Vitacress at a pivotal point in its technology journey. You'll have the opportunity to influence strategy, lead significant technology change, develop a talented international team and help shape the future technology landscape of the Group. In this role you'll Lead and develop a geographically dispersed Infrastructure, Operations & Security team across the UK and Portugal. Create a collaborative, high-performing culture focused on accountability, innovation and continuous improvement. Provide leadership across infrastructure, cloud platforms, networking, cyber security and operational technology. Build strong relationships with stakeholders, engineering teams and technology partners across the Group. Balance strategic technology planning with operational excellence and service delivery. become a trusted technology partner to colleagues across the business, balancing operational excellence, cyber security and commercial awareness to help the Group achieve its strategic objectives. Help shape and deliver the Group's technology strategy across office, warehouse and manufacturing environments. You'll do this for us Drive the ongoing modernisation of Microsoft technologies including Azure, Microsoft 365, Entra ID, Intune and associated security platforms. Develop infrastructure roadmaps, technical standards and lifecycle plans that support a secure and scalable technology estate. Lead the Group's cyber security capability, covering identity management, endpoint security, monitoring, incident response, backup and recovery. Ensure disaster recovery and business continuity arrangements are maintained and regularly tested. Partner with Engineering and Operations teams to support business-critical manufacturing and operational technologies. Manage strategic relationships with technology suppliers, managed service providers and cyber security partners. Support transformational initiatives including Dynamics 365, Microsoft Fabric, AI, automation and cloud platform modernisation. You can do this if you have Significant experience managing enterprise infrastructure, network and cyber security environments within complex, multi-site organisations. Strong expertise across Microsoft technologies including Azure, Microsoft 365, Entra ID, endpoint management and cloud platforms. Experience developing technology strategies, infrastructure roadmaps, technical standards and operational improvement programmes. A proven track record of leading technical teams, managing suppliers and building strong stakeholder relationships. Strong knowledge of cyber security, operational resilience, disaster recovery, business continuity and security governance. Experience supporting manufacturing, operational technology, warehouse or other business-critical operational environments. Exposure to technologies and frameworks such as Cyber Essentials Plus, ISO27001, SOC/SIEM solutions, Dynamics 365, Microsoft Fabric, ITIL, NIST, CIS or TOGAF would be advantageous. Vitacress is the leading supplier of Herb and Salads products in the UK with our main sites in Andover, Chichester and Portugal. We take immense pride in our work ensuring our consumers have a fresh, quality product to enhance their home cooking or enhance their garden environment. We take pleasure in ensuring the best possible standards and we will empower you to do the same. From the way we grow our products, to the relationships we maintain with customers, everyone knows exactly what is going on. We are authentic and grounded. At the centre of everything is a trust that you can feel every day at work. From the salads, herbs and horticultural plants that are grown on site; to the investment in facilities and the growth of the business; to growing and nurturing out talented employees, growing is truly at the heart of what we do. Join us and become a trusted partner in our business. Vitacress Limited, Pagham Road, Chichester, West Sussex, United Kingdom
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
27/07/2026
Full time
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
