Capgemini is seeking a ServiceNow Architect for hybrid work across multiple UK locations. You will establish design standards, shape ServiceNow solutions, contribute to bids, and drive thought leadership across client engagements. The role requires deep Now Platform expertise, SaaS experience, and strong communication. You will work in a collaborative Capgemini environment, supporting customers while advancing your career in a flexible, inclusive setting.
29/07/2026
Full time
Capgemini is seeking a ServiceNow Architect for hybrid work across multiple UK locations. You will establish design standards, shape ServiceNow solutions, contribute to bids, and drive thought leadership across client engagements. The role requires deep Now Platform expertise, SaaS experience, and strong communication. You will work in a collaborative Capgemini environment, supporting customers while advancing your career in a flexible, inclusive setting.
Jobtailor in Leeds is seeking a Power BI professional to design and deliver impactful dashboards. You will wireframe with stakeholders, translate data into compelling narratives, and drive governance with robust documentation. Ideal candidates have strong DAX skills, experience with Databricks/Workday/ServiceNow is a plus, and a passion for AI-enabled analytics. Join a collaborative team delivering actionable insights across business functions.
29/07/2026
Full time
Jobtailor in Leeds is seeking a Power BI professional to design and deliver impactful dashboards. You will wireframe with stakeholders, translate data into compelling narratives, and drive governance with robust documentation. Ideal candidates have strong DAX skills, experience with Databricks/Workday/ServiceNow is a plus, and a passion for AI-enabled analytics. Join a collaborative team delivering actionable insights across business functions.
# ServiceNow ArchitectBirmingham, Bristol, Woking, Manchester, LondonApply for this job Permanent Experienced Professionals Cloud Infrastructure Management ID 479921-en\_GB About the job you're considering We're hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Establish and enforce systems design and architectural standards, maintain best practices and drive the principles throughout the systems delivery lifecycle. Provide input to the design of ServiceNow based solutions as a recognized Architect or Design Authority. Provide input to bids and assist in presenting proposals to potential clients. Bring thought leadership and innovative solution ideas to existing clients and bids alikeYou can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience in ServiceNow development and architecture. Wide-ranging experience in designing and implementing complex ServiceNow solutions across various modules, including custom applications and integrations. Responsibility for the development and maintenance of Low- and High-Level Design Documentation. Broad experience across the Now Platform. Experience in managing & administering ServiceNow in SaaS environments. Good communication skills (written and speaking skills). Good attention to detail. Understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and • Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance and pre-employment checks To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. This post is restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? We realise a total reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer recognition portal called Applaud.You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
29/07/2026
Full time
# ServiceNow ArchitectBirmingham, Bristol, Woking, Manchester, LondonApply for this job Permanent Experienced Professionals Cloud Infrastructure Management ID 479921-en\_GB About the job you're considering We're hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Establish and enforce systems design and architectural standards, maintain best practices and drive the principles throughout the systems delivery lifecycle. Provide input to the design of ServiceNow based solutions as a recognized Architect or Design Authority. Provide input to bids and assist in presenting proposals to potential clients. Bring thought leadership and innovative solution ideas to existing clients and bids alikeYou can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience in ServiceNow development and architecture. Wide-ranging experience in designing and implementing complex ServiceNow solutions across various modules, including custom applications and integrations. Responsibility for the development and maintenance of Low- and High-Level Design Documentation. Broad experience across the Now Platform. Experience in managing & administering ServiceNow in SaaS environments. Good communication skills (written and speaking skills). Good attention to detail. Understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and • Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance and pre-employment checks To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. This post is restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? We realise a total reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer recognition portal called Applaud.You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
Select how often (in days) to receive an alert: Product Management Team Lead - ServiceNow (Global role) Publication Date: Jul 21, 2026 Ref. No: 548268 Location: Glasgow, GB Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre-defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end-to-end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client-specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre-sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow-recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C-level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting-edge technologies and innovation. Competitive compensation package includes industry-leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA.Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
29/07/2026
Full time
Select how often (in days) to receive an alert: Product Management Team Lead - ServiceNow (Global role) Publication Date: Jul 21, 2026 Ref. No: 548268 Location: Glasgow, GB Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre-defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end-to-end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client-specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre-sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow-recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C-level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting-edge technologies and innovation. Competitive compensation package includes industry-leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA.Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
29/07/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
Tasks Agentic AI Engineer Duration: 3-4 months Location: London Role Summary We are seeking a highly skilled AWS AI Agent Engineer with strong hands-on experience in agentic AI development, Amazon Bedrock, AWS AgentCore, Python, TypeScript and production-grade AIOps. The role will focus on designing, building, deploying and operating enterprise AI agents and multi-agent workflows on AWS, with strong emphasis on observability, reliability, cost control, security and continuous optimization in production environments. Required Skills Agentic AI, Engineering, AWS Platform, AIOps/LLMOps, Dev Key Responsibilities AI Agent Development Design and develop AI agents and multi-agent workflows using AWS AgentCore and Amazon Bedrock. Build autonomous and intelligent agents leveraging foundation models, tools, memory and orchestration capabilities. Implement RAG, tool calling, agent collaboration patterns and workflow automation for enterprise use cases. Integrate AI agents with enterprise APIs, databases, event streams and third-party platforms. Design secure and scalable AI architectures aligned to AWS Well-Architected principles. Application Engineering Develop backend services, APIs and orchestration components using Python and TypeScript. Build event-driven and serverless applications using AWS Lambda, API Gateway, EventBridge, Step Functions, DynamoDB and SQS/SNS. Create reusable libraries, patterns and accelerators to standardize AI agent development across teams. AIOps, Production Monitoring & Operations Establish monitoring, observability and operational governance for production AI workloads. Track agent performance, model latency, cost, prompt effectiveness, error rates and quality signals. Define alerting, incident response, RCA processes and production runbooks for AI applications. Troubleshoot AI agent issues across orchestration logic, integration failures, prompt/model behavior and platform dependencies. Continuously optimize reliability, accuracy, latency and cost for production GenAI systems. DevOps & Platform Collaboration Build and maintain CI/CD pipelines for AI application and agent deployments. Implement Infrastructure as Code using Terraform, AWS CDK or CloudFormation. Collaborate with solution architects, platform teams, security teams and business stakeholders to deliver enterprise-grade AI solutions. Requirements Required Skills & Qualifications Strong hands-on experience in Amazon Bedrock and agentic AI implementation patterns. Practical experience with AWS AgentCore or similar AI agent runtime/orchestration capabilities. Advanced Python and TypeScript development experience. Experience implementing RAG, prompt engineering, tool/function calling and AI workflow orchestration. Experience with production monitoring, observability and operational support for AI/ML or GenAI workloads. Strong understanding of AWS serverless, event-driven architecture, IAM and cloud security principles. Good understanding of CI/CD, Infrastructure as Code and release automation. Strong problem-solving, communication and stakeholder collaboration skills. Preferred Skills Experience with LangChain, LangGraph, Semantic Kernel, CrewAI or similar agent frameworks. Experience with Bedrock Knowledge Bases, vector databases such as OpenSearch, Pinecone or Weaviate, and embedding-based retrieval patterns. Experience with MCP (Model Context Protocol), enterprise tool integration and workflow automation. Knowledge of AI safety, guardrails, governance, responsible AI and GenAI FinOps. Experience integrating AI solutions with ServiceNow, Salesforce, SAP or other enterprise systems. Experience operating highly available AI applications in production environments. Certifications AWS Certified AI Practitioner - preferred. AWS Certified Machine Learning Engineer - preferred. AWS Certified Developer Associate - preferred. AWS Certified Solutions Architect Associate or Professional - preferred.
29/07/2026
Full time
Tasks Agentic AI Engineer Duration: 3-4 months Location: London Role Summary We are seeking a highly skilled AWS AI Agent Engineer with strong hands-on experience in agentic AI development, Amazon Bedrock, AWS AgentCore, Python, TypeScript and production-grade AIOps. The role will focus on designing, building, deploying and operating enterprise AI agents and multi-agent workflows on AWS, with strong emphasis on observability, reliability, cost control, security and continuous optimization in production environments. Required Skills Agentic AI, Engineering, AWS Platform, AIOps/LLMOps, Dev Key Responsibilities AI Agent Development Design and develop AI agents and multi-agent workflows using AWS AgentCore and Amazon Bedrock. Build autonomous and intelligent agents leveraging foundation models, tools, memory and orchestration capabilities. Implement RAG, tool calling, agent collaboration patterns and workflow automation for enterprise use cases. Integrate AI agents with enterprise APIs, databases, event streams and third-party platforms. Design secure and scalable AI architectures aligned to AWS Well-Architected principles. Application Engineering Develop backend services, APIs and orchestration components using Python and TypeScript. Build event-driven and serverless applications using AWS Lambda, API Gateway, EventBridge, Step Functions, DynamoDB and SQS/SNS. Create reusable libraries, patterns and accelerators to standardize AI agent development across teams. AIOps, Production Monitoring & Operations Establish monitoring, observability and operational governance for production AI workloads. Track agent performance, model latency, cost, prompt effectiveness, error rates and quality signals. Define alerting, incident response, RCA processes and production runbooks for AI applications. Troubleshoot AI agent issues across orchestration logic, integration failures, prompt/model behavior and platform dependencies. Continuously optimize reliability, accuracy, latency and cost for production GenAI systems. DevOps & Platform Collaboration Build and maintain CI/CD pipelines for AI application and agent deployments. Implement Infrastructure as Code using Terraform, AWS CDK or CloudFormation. Collaborate with solution architects, platform teams, security teams and business stakeholders to deliver enterprise-grade AI solutions. Requirements Required Skills & Qualifications Strong hands-on experience in Amazon Bedrock and agentic AI implementation patterns. Practical experience with AWS AgentCore or similar AI agent runtime/orchestration capabilities. Advanced Python and TypeScript development experience. Experience implementing RAG, prompt engineering, tool/function calling and AI workflow orchestration. Experience with production monitoring, observability and operational support for AI/ML or GenAI workloads. Strong understanding of AWS serverless, event-driven architecture, IAM and cloud security principles. Good understanding of CI/CD, Infrastructure as Code and release automation. Strong problem-solving, communication and stakeholder collaboration skills. Preferred Skills Experience with LangChain, LangGraph, Semantic Kernel, CrewAI or similar agent frameworks. Experience with Bedrock Knowledge Bases, vector databases such as OpenSearch, Pinecone or Weaviate, and embedding-based retrieval patterns. Experience with MCP (Model Context Protocol), enterprise tool integration and workflow automation. Knowledge of AI safety, guardrails, governance, responsible AI and GenAI FinOps. Experience integrating AI solutions with ServiceNow, Salesforce, SAP or other enterprise systems. Experience operating highly available AI applications in production environments. Certifications AWS Certified AI Practitioner - preferred. AWS Certified Machine Learning Engineer - preferred. AWS Certified Developer Associate - preferred. AWS Certified Solutions Architect Associate or Professional - preferred.
About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Render the content inside The above code. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterp
29/07/2026
Full time
About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Render the content inside The above code. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterp
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
29/07/2026
Full time
Principle Solution Architect- Sales EngineeringApplylocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR1454 About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives.This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To: VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For: Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have: 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.All unsolicited resumes submitted to email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Software & Hardware Asset Management, £425 per day inside IR35 3 months initially, Coventry & Remote Working Bench IT an experienced IT Asset & Configuration Management Lead to take ownership of Software and Hardware Asset Management across a complex IT environment. This position is working 2 days per week in Coventry and the remaining days working remotely. Required Skills & Experience Strong experience in IT Software and Hardware Asset Management, including contract and licence management A strong understanding of HAM Pro is essential, alongside a solid grasp of the wider ServiceNow platform architecture and how the underlying tables and modules interact. Experience around: Contracts Licensing Integration with discovery tooling is particularly important, but this was an area candidates struggled to demonstrate during conversations. They also need someone who can: Create and structure the implementation plan Clearly articulate the approach Engage confidently with stakeholders Proven track record of establishing and improving ITAM and CMDB processes Extensive experience working within an IT service environment (financial services experience beneficial) Practical experience with ServiceNow and SNOW toolsets, including CMDB schema and ideally the CSDM model Experience with automated data interfaces, data normalisation, and CMDB population Knowledge of ServiceNow Discovery and associated best practices Solid understanding of ITIL frameworks (ITIL Foundation preferred; intermediate certifications advantageous) Job Responsibilities Lead the definition, implementation, and continuous improvement of Software and Hardware Asset and Licence Management processes Establish and enforce policies, procedures, and controls across IT Asset Management Own and maintain the Asset and Configuration Management Database (AMDB/CMDB), ensuring it remains accurate, up-to-date, and the single source of truth Conduct audits and data integrity checks to identify issues and enhance CMDB processes Monitor and report on the effectiveness and efficiency of ITAM processes, driving continual service improvement Develop and maintain Software and Hardware Asset Management plans Manage the full life cycle of IT assets, including status tracking and reporting Manage and enhance ITAM toolsets for both software and hardware Software & Hardware Asset Management, £425 per day inside IR35 3 months initially, Coventry & Remote Working
29/07/2026
Contractor
Software & Hardware Asset Management, £425 per day inside IR35 3 months initially, Coventry & Remote Working Bench IT an experienced IT Asset & Configuration Management Lead to take ownership of Software and Hardware Asset Management across a complex IT environment. This position is working 2 days per week in Coventry and the remaining days working remotely. Required Skills & Experience Strong experience in IT Software and Hardware Asset Management, including contract and licence management A strong understanding of HAM Pro is essential, alongside a solid grasp of the wider ServiceNow platform architecture and how the underlying tables and modules interact. Experience around: Contracts Licensing Integration with discovery tooling is particularly important, but this was an area candidates struggled to demonstrate during conversations. They also need someone who can: Create and structure the implementation plan Clearly articulate the approach Engage confidently with stakeholders Proven track record of establishing and improving ITAM and CMDB processes Extensive experience working within an IT service environment (financial services experience beneficial) Practical experience with ServiceNow and SNOW toolsets, including CMDB schema and ideally the CSDM model Experience with automated data interfaces, data normalisation, and CMDB population Knowledge of ServiceNow Discovery and associated best practices Solid understanding of ITIL frameworks (ITIL Foundation preferred; intermediate certifications advantageous) Job Responsibilities Lead the definition, implementation, and continuous improvement of Software and Hardware Asset and Licence Management processes Establish and enforce policies, procedures, and controls across IT Asset Management Own and maintain the Asset and Configuration Management Database (AMDB/CMDB), ensuring it remains accurate, up-to-date, and the single source of truth Conduct audits and data integrity checks to identify issues and enhance CMDB processes Monitor and report on the effectiveness and efficiency of ITAM processes, driving continual service improvement Develop and maintain Software and Hardware Asset Management plans Manage the full life cycle of IT assets, including status tracking and reporting Manage and enhance ITAM toolsets for both software and hardware Software & Hardware Asset Management, £425 per day inside IR35 3 months initially, Coventry & Remote Working
Amazon Connect Solutions Architect, £600 - 650 per day Inside IR35 3 months Rolling, Remote Working Bench IT are looking for an experienced Amazon Connect Solutions Architect to lead the design and technical direction of CCaaS deployments for our clients. You'll own the end-to-end architecture, from discovery and solution design through to build handover, working closely with client stakeholders, delivery teams, and third-party integration partners. Key Responsibilities Lead technical discovery workshops to capture client contact centre requirements and current-state pain points Design the target-state Amazon Connect architecture, including contact flows, routing profiles, queues, Lambda integrations, and CRM/telephony integrations Produce solution design documents, HLDs/LLDs, and architecture decision records Define the integration approach for third-party systems (Salesforce, Zendesk, ServiceNow, WFM tools, CRM platforms) Provide technical governance across the build phase, ensuring delivery aligns to the agreed design Advise on AWS-native services relevant to the solution (Lex, Polly, Lambda, Kinesis, EventBridge, S3, CloudWatch) Support security and compliance reviews (data residency, PCI DSS where relevant to voice/payment flows) Act as technical escalation point for delivery and support teams during build and early-life support Contribute to client-facing proposals and SOWs where architecture input is required Required Experience Experience in regulated sectors (financial services, public sector) where compliance and data residency are material Proven track record designing and delivering Amazon Connect solutions at scale (multiple end-to-end implementations) Strong understanding of contact centre concepts: IVR, ACD, skills-based routing, omnichannel (voice, chat, email, SMS) Hands-on experience with Amazon Connect Contact Flows, Lambda, Lex, and Connect APIs AWS architecture experience beyond Connect (VPC, IAM, Lambda, API Gateway) Experience integrating Connect with CRM and WFM platforms Strong stakeholder management and the ability to translate business requirements into technical design Experience producing formal architecture documentation to a professional standard Amazon Connect Solution Architect, £600 - 650 per day Inside IR35 3 months Rolling, Remote Working
29/07/2026
Contractor
Amazon Connect Solutions Architect, £600 - 650 per day Inside IR35 3 months Rolling, Remote Working Bench IT are looking for an experienced Amazon Connect Solutions Architect to lead the design and technical direction of CCaaS deployments for our clients. You'll own the end-to-end architecture, from discovery and solution design through to build handover, working closely with client stakeholders, delivery teams, and third-party integration partners. Key Responsibilities Lead technical discovery workshops to capture client contact centre requirements and current-state pain points Design the target-state Amazon Connect architecture, including contact flows, routing profiles, queues, Lambda integrations, and CRM/telephony integrations Produce solution design documents, HLDs/LLDs, and architecture decision records Define the integration approach for third-party systems (Salesforce, Zendesk, ServiceNow, WFM tools, CRM platforms) Provide technical governance across the build phase, ensuring delivery aligns to the agreed design Advise on AWS-native services relevant to the solution (Lex, Polly, Lambda, Kinesis, EventBridge, S3, CloudWatch) Support security and compliance reviews (data residency, PCI DSS where relevant to voice/payment flows) Act as technical escalation point for delivery and support teams during build and early-life support Contribute to client-facing proposals and SOWs where architecture input is required Required Experience Experience in regulated sectors (financial services, public sector) where compliance and data residency are material Proven track record designing and delivering Amazon Connect solutions at scale (multiple end-to-end implementations) Strong understanding of contact centre concepts: IVR, ACD, skills-based routing, omnichannel (voice, chat, email, SMS) Hands-on experience with Amazon Connect Contact Flows, Lambda, Lex, and Connect APIs AWS architecture experience beyond Connect (VPC, IAM, Lambda, API Gateway) Experience integrating Connect with CRM and WFM platforms Strong stakeholder management and the ability to translate business requirements into technical design Experience producing formal architecture documentation to a professional standard Amazon Connect Solution Architect, £600 - 650 per day Inside IR35 3 months Rolling, Remote Working
We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester. In this role, you'll make an impact in the following ways: Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment. Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications. Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams. Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times. To be successful in this role, we're seeking the following: Technical skills: Excellent SQL scripting skills Knowledge of any scripting language such as PowerShell or VBScript Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft Knowledge of any scripting language such as PowerShell or VBScript Experience of using Azure and Snowflake technology Knowledge of multi-tier application architecture Experience of web technologies and internet based applications Experience of working with Production and Non-production environments Experience of application recovery of priority incidents with limited support Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.) Knowledge of any issue/problem tracking system such as ServiceNow Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation AI Automation Agentic AI Prompt Engineering Soft Skills: Excellent verbal and written communication skills Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority. Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams. High level of professionalism when communicating with external clients and internal users to resolve problems. Take ownership of problems and strive to bring the problem to closure whilst managing expectations. Results oriented, leading by example with excellent analytical and problem-solving skills. Maintain an attitude of continual service improvement to help suggest improvements and drive change.
28/07/2026
Full time
We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester. In this role, you'll make an impact in the following ways: Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment. Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications. Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams. Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times. To be successful in this role, we're seeking the following: Technical skills: Excellent SQL scripting skills Knowledge of any scripting language such as PowerShell or VBScript Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft Knowledge of any scripting language such as PowerShell or VBScript Experience of using Azure and Snowflake technology Knowledge of multi-tier application architecture Experience of web technologies and internet based applications Experience of working with Production and Non-production environments Experience of application recovery of priority incidents with limited support Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.) Knowledge of any issue/problem tracking system such as ServiceNow Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation AI Automation Agentic AI Prompt Engineering Soft Skills: Excellent verbal and written communication skills Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority. Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams. High level of professionalism when communicating with external clients and internal users to resolve problems. Take ownership of problems and strive to bring the problem to closure whilst managing expectations. Results oriented, leading by example with excellent analytical and problem-solving skills. Maintain an attitude of continual service improvement to help suggest improvements and drive change.
Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Skills Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
28/07/2026
Full time
Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Skills Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
Discover your future at the company Working at the company is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At the company, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview We're looking for an enthusiastic & talented server side engineer, to join our high-impact teams inside the company's CTO organisation. You'll sit within Developer Enablement, a group focused on innovation, productivity and automation of our strategic developer tools internal tools used across the bank. We embody modern best delivery best practices, experiment and ship fast, like a startup inside a global bank. Our mission is to drive productivity by streamlining/automating processes & make the best tools available for our 30k engineers. We are here to be opinionated and challenge processes and procedures making software delivery easier, more enjoyable and safer. At the company's scale saving tens of minutes per day, equates to £10,000,000s of savings We believe happy engineers make the best engineers and are a technology managed department. Opportunity There are many exciting automation and simplification opportunities across the suite of strategic CTO owned tools related to developer release practices and SDLC alignment. Two closely related key strategic projects will require your expertise driving solutions are as follows: Release on Demand (RoD) is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years ago the platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. The tool is expanding at a rapid pace across the enterprise and is expected to double its release volumes for the third year running. RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining codified quality gates to ensure the correct SDLC and procedural requirements of the firm are upheld, whilst driving industry best practices (DORA) SDLC Automation is a greenfield initiative that builds on the success we've had in automating the SDLC and takes it further. This blue-sky project looks at ways we can greatly improve the SDLC process at the company, taking ideas like grading engineering teams and rewarding those who follow best practices, perhaps moving them from manual approval process to an automatic one. The use of Artificial Intelligence is planned to further automate and remove manual human led processes that add toil to the SDLC process Why you'll love working here: You get to work in the engineering focused part of the bank, the Chief Technology Office, building tools for other engineers You'll work and lead small, agile team, in an organisation led by technologists and use the latest AI tooling to complete your work. You'll impact the daily experience of tens of thousands of engineers at one of the largest engineering organisations in the world. Our culture runs on engineering craftsmanship. Leadership here actually understands what that means. We're proving what's possible inside a large organisation, and that means navigating some legacy alongside building the future. If you want everything perfect on day one, this isn't the right fit. If you want to help us get there, keep reading. The team is distributed across Belfast, Canada & London. You'll work closely with engineers across time zones and partner directly with product and platform leadership. What you will do Write code and deliver. You are a delivery focussed engineer for our back end services. That means contributing high-quality code regularly, not just reviewing other people's. You set the bar through your own work. Shape how we build. You'll have a real voice in our architecture and technical roadmap. Your opinion matters Stay ahead of GenAI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Be a team player. Thoughtful code reviews. Unblocking people when they're stuck. Sharing what you know. Your success here is tied to the team's success, not just your own output. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. You'll model it. What We're Looking For. What you should haveA selection of the tools and capabilities required across our platforms. We value muti-disciplined polyglot engineers but also understand and support the need for specialisms too across the wider department. Proven experience delivering within technical projects Deep, hands-on experience building and running production-grade services. You're still writing code regularly. You're good at it Strong server-side engineering skills: Kotlin or Java (we're using Java 21), building and consuming RESTful APIs. Proficiency with relational and/or NoSQL databases: Couchbase, PostgreSQL or MongoDB. Highly Desirable skills Experience with event-driven architecture. Experience with microservice architecture Contract first Apis, such as swagger. Experience with message queuing systems: Apache Kafka. SRE/DevOps - Experience with scalability & Observability Understanding of containerization (Docker) and orchestration (Kubernetes). Familiarity with CI/CD tools and automated deployments. Comfortable collaborating with product, design, and UI engineers, product managers, and other stakeholders to understand requirements and deliver robust backend solutions. AI experience is highly desirable but not mandatory Tools you'll use (depending on role) Server : Kotlin, Java, Spring Boot, http4k, ktor, PostgreSQL, MongoDB, Apache Kafka, Docker, Kubernetes, Helm, Tekton, Harness Infra: OpenShift, Tekton, Harness, Mac or PC - It's up to you. Access to time-saving AI tools such as GitHub Copilot, Cognition.ai's Devin and Claude Code What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining the company London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Visit our Global Benefits page to learn more. Alongside these benefits the company is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. But wait there is more - Job Family Group: Technology- Job Family: Applications Development- Time Type: Full time- Most Relevant Skills Please see the requirements listed above.- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.- the company is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
28/07/2026
Full time
Discover your future at the company Working at the company is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At the company, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview We're looking for an enthusiastic & talented server side engineer, to join our high-impact teams inside the company's CTO organisation. You'll sit within Developer Enablement, a group focused on innovation, productivity and automation of our strategic developer tools internal tools used across the bank. We embody modern best delivery best practices, experiment and ship fast, like a startup inside a global bank. Our mission is to drive productivity by streamlining/automating processes & make the best tools available for our 30k engineers. We are here to be opinionated and challenge processes and procedures making software delivery easier, more enjoyable and safer. At the company's scale saving tens of minutes per day, equates to £10,000,000s of savings We believe happy engineers make the best engineers and are a technology managed department. Opportunity There are many exciting automation and simplification opportunities across the suite of strategic CTO owned tools related to developer release practices and SDLC alignment. Two closely related key strategic projects will require your expertise driving solutions are as follows: Release on Demand (RoD) is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years ago the platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. The tool is expanding at a rapid pace across the enterprise and is expected to double its release volumes for the third year running. RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining codified quality gates to ensure the correct SDLC and procedural requirements of the firm are upheld, whilst driving industry best practices (DORA) SDLC Automation is a greenfield initiative that builds on the success we've had in automating the SDLC and takes it further. This blue-sky project looks at ways we can greatly improve the SDLC process at the company, taking ideas like grading engineering teams and rewarding those who follow best practices, perhaps moving them from manual approval process to an automatic one. The use of Artificial Intelligence is planned to further automate and remove manual human led processes that add toil to the SDLC process Why you'll love working here: You get to work in the engineering focused part of the bank, the Chief Technology Office, building tools for other engineers You'll work and lead small, agile team, in an organisation led by technologists and use the latest AI tooling to complete your work. You'll impact the daily experience of tens of thousands of engineers at one of the largest engineering organisations in the world. Our culture runs on engineering craftsmanship. Leadership here actually understands what that means. We're proving what's possible inside a large organisation, and that means navigating some legacy alongside building the future. If you want everything perfect on day one, this isn't the right fit. If you want to help us get there, keep reading. The team is distributed across Belfast, Canada & London. You'll work closely with engineers across time zones and partner directly with product and platform leadership. What you will do Write code and deliver. You are a delivery focussed engineer for our back end services. That means contributing high-quality code regularly, not just reviewing other people's. You set the bar through your own work. Shape how we build. You'll have a real voice in our architecture and technical roadmap. Your opinion matters Stay ahead of GenAI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Be a team player. Thoughtful code reviews. Unblocking people when they're stuck. Sharing what you know. Your success here is tied to the team's success, not just your own output. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. You'll model it. What We're Looking For. What you should haveA selection of the tools and capabilities required across our platforms. We value muti-disciplined polyglot engineers but also understand and support the need for specialisms too across the wider department. Proven experience delivering within technical projects Deep, hands-on experience building and running production-grade services. You're still writing code regularly. You're good at it Strong server-side engineering skills: Kotlin or Java (we're using Java 21), building and consuming RESTful APIs. Proficiency with relational and/or NoSQL databases: Couchbase, PostgreSQL or MongoDB. Highly Desirable skills Experience with event-driven architecture. Experience with microservice architecture Contract first Apis, such as swagger. Experience with message queuing systems: Apache Kafka. SRE/DevOps - Experience with scalability & Observability Understanding of containerization (Docker) and orchestration (Kubernetes). Familiarity with CI/CD tools and automated deployments. Comfortable collaborating with product, design, and UI engineers, product managers, and other stakeholders to understand requirements and deliver robust backend solutions. AI experience is highly desirable but not mandatory Tools you'll use (depending on role) Server : Kotlin, Java, Spring Boot, http4k, ktor, PostgreSQL, MongoDB, Apache Kafka, Docker, Kubernetes, Helm, Tekton, Harness Infra: OpenShift, Tekton, Harness, Mac or PC - It's up to you. Access to time-saving AI tools such as GitHub Copilot, Cognition.ai's Devin and Claude Code What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining the company London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Visit our Global Benefits page to learn more. Alongside these benefits the company is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. But wait there is more - Job Family Group: Technology- Job Family: Applications Development- Time Type: Full time- Most Relevant Skills Please see the requirements listed above.- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.- the company is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
About the Role We're looking for an experienced ServiceNow ITSM Solution Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. You'll work closely with business stakeholders, technical teams, and project leadership to define solution architecture, drive best practices, and deliver scalable ITSM implementations that align with business objectives. This is an excellent opportunity to join a high-profile transformation programme, working on complex ServiceNow implementations in a collaborative environment. Key Responsibilities Design end-to-end ServiceNow ITSM solutions aligned with business and technical requirements. Lead solution architecture across Incident, Problem, Change, Request, Service Catalogue and CMDB. Translate business requirements into scalable ServiceNow solution designs. Provide architectural governance and technical leadership throughout the project life cycle. Work closely with developers, business analysts and stakeholders to ensure successful delivery. Lead workshops, solution reviews and design sessions. Ensure adherence to ServiceNow best practices and platform standards. Support integrations with third-party applications and enterprise systems. Mentor technical teams and provide guidance on platform capabilities and roadmap. Support testing, deployment, go-live activities and post-implementation improvements. Required Experience Proven experience as a ServiceNow Solution Architect with a strong focus on ITSM . Extensive experience designing and delivering enterprise-scale ServiceNow implementations. Strong understanding of the ServiceNow platform, architecture and best practices. Experience with ITSM processes including Incident, Problem, Change, Request Management and Service Catalogue. Knowledge of integrations, CMDB, Discovery and Service Mapping is advantageous. Excellent stakeholder management and workshop facilitation skills. Strong communication and documentation abilities. ServiceNow certifications are highly desirable. What's on Offer Contract and permanent opportunities available. Competitive market rates/salary. Opportunity to work on large-scale digital transformation programmes. Collaborative, fast-paced environment with global stakeholders. Flexible working arrangements available.
28/07/2026
About the Role We're looking for an experienced ServiceNow ITSM Solution Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. You'll work closely with business stakeholders, technical teams, and project leadership to define solution architecture, drive best practices, and deliver scalable ITSM implementations that align with business objectives. This is an excellent opportunity to join a high-profile transformation programme, working on complex ServiceNow implementations in a collaborative environment. Key Responsibilities Design end-to-end ServiceNow ITSM solutions aligned with business and technical requirements. Lead solution architecture across Incident, Problem, Change, Request, Service Catalogue and CMDB. Translate business requirements into scalable ServiceNow solution designs. Provide architectural governance and technical leadership throughout the project life cycle. Work closely with developers, business analysts and stakeholders to ensure successful delivery. Lead workshops, solution reviews and design sessions. Ensure adherence to ServiceNow best practices and platform standards. Support integrations with third-party applications and enterprise systems. Mentor technical teams and provide guidance on platform capabilities and roadmap. Support testing, deployment, go-live activities and post-implementation improvements. Required Experience Proven experience as a ServiceNow Solution Architect with a strong focus on ITSM . Extensive experience designing and delivering enterprise-scale ServiceNow implementations. Strong understanding of the ServiceNow platform, architecture and best practices. Experience with ITSM processes including Incident, Problem, Change, Request Management and Service Catalogue. Knowledge of integrations, CMDB, Discovery and Service Mapping is advantageous. Excellent stakeholder management and workshop facilitation skills. Strong communication and documentation abilities. ServiceNow certifications are highly desirable. What's on Offer Contract and permanent opportunities available. Competitive market rates/salary. Opportunity to work on large-scale digital transformation programmes. Collaborative, fast-paced environment with global stakeholders. Flexible working arrangements available.
ServiceNow Solution Architect Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking Salary: £ 110,000 - £120,000 + Bonus + Excellent Benefits SC clearance eligibility REQUIRED Drive Transformation. Shape Solutions. Win New Business. Are you an experienced ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation? This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory . You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies and design solutions that deliver measurable business value. The Opportunity You'll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design, you'll help organisations unlock the full value of the ServiceNow platform. What You'll Do . Lead pre-sales, solutioning and business development activities across complex ServiceNow opportunities. . Shape solution strategy, architecture and transformation roadmaps aligned to client objectives. . Lead client workshops, demonstrations, executive presentations, proposals and bid responses. . Partner with sales teams to identify, develop and convert new business opportunities. . Build trusted relationships with senior stakeholders, including CIOs, CHROs, CTOs and business leaders. . Design innovative ServiceNow solutions that balance business outcomes, user experience and technical excellence. . Act as a trusted advisor, providing strategic guidance on digital transformation and platform adoption. What We're Looking For You'll bring a blend of consulting, commercial and technical expertise, including: . Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment. . Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise engagements. . Key Requirement: Deep ServiceNow HR Service Delivery (HRSD) experience , with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. . Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. . Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. . Strong knowledge of enterprise architecture, integrations, workflow automation and digital transformation. . Excellent consulting, stakeholder management and communication skills. Security Requirements Due to the nature of some client engagements, successful applicants must be eligible to obtain UK Security Check (SC) clearance, which typically requires five years' continuous UK residency.
28/07/2026
Full time
ServiceNow Solution Architect Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking Salary: £ 110,000 - £120,000 + Bonus + Excellent Benefits SC clearance eligibility REQUIRED Drive Transformation. Shape Solutions. Win New Business. Are you an experienced ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation? This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory . You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies and design solutions that deliver measurable business value. The Opportunity You'll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design, you'll help organisations unlock the full value of the ServiceNow platform. What You'll Do . Lead pre-sales, solutioning and business development activities across complex ServiceNow opportunities. . Shape solution strategy, architecture and transformation roadmaps aligned to client objectives. . Lead client workshops, demonstrations, executive presentations, proposals and bid responses. . Partner with sales teams to identify, develop and convert new business opportunities. . Build trusted relationships with senior stakeholders, including CIOs, CHROs, CTOs and business leaders. . Design innovative ServiceNow solutions that balance business outcomes, user experience and technical excellence. . Act as a trusted advisor, providing strategic guidance on digital transformation and platform adoption. What We're Looking For You'll bring a blend of consulting, commercial and technical expertise, including: . Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment. . Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise engagements. . Key Requirement: Deep ServiceNow HR Service Delivery (HRSD) experience , with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. . Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. . Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. . Strong knowledge of enterprise architecture, integrations, workflow automation and digital transformation. . Excellent consulting, stakeholder management and communication skills. Security Requirements Due to the nature of some client engagements, successful applicants must be eligible to obtain UK Security Check (SC) clearance, which typically requires five years' continuous UK residency.
We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
28/07/2026
Contractor
We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Agile Project Manager / EPIC Delivery Owner - Capital Markets Transformation (Contract) Location: London, UK (Hybrid) Contract: Initial 12-month contract with strong extension potential The Opportunity An exciting opportunity has arisen for an experienced Agile Project Manager / EPIC Delivery Owner to join a major business and technology transformation programme within a leading financial services organisation. This role will see you leading the delivery of complex technology initiatives, working across multiple Agile delivery teams to drive large-scale change in a highly regulated environment. You'll work closely with Product Owners, Scrum Masters, Architects, Business Analysts and senior business stakeholders to ensure projects are delivered on time, within budget and to the highest quality. This is an ideal opportunity for someone with a strong background in banking, capital markets, securities services, custody or post-trade transformation . Key Responsibilities Lead the end-to-end delivery of one or more Agile technology projects. Develop and maintain project plans, budgets, resource forecasts and delivery roadmaps. Coordinate multiple Agile Scrum teams, ensuring successful delivery against agreed milestones. Work closely with Product Owners, Scrum Masters, Architects and Technical Leads to define and deliver project outcomes. Manage project governance, RAID logs, dependencies and executive reporting. Provide regular updates to senior stakeholders and steering committees. Manage project financials, forecasting and resource planning. Identify, manage and remove delivery risks and impediments. Ensure delivery follows Agile best practice, governance standards and organisational controls. Drive collaboration across business and technology teams to achieve successful programme outcomes. Support the transition of delivered solutions into Business as Usual (BAU). Required Experience We're keen to speak with candidates who have experience in the following: Extensive IT Project Management or Agile Delivery Management experience. Proven experience delivering medium to large-scale technology transformation programmes. Strong Agile delivery experience managing multiple Scrum teams. Experience delivering infrastructure, application development or enterprise platform transformation projects. Excellent stakeholder management skills, including Executive and Director-level engagement. Strong project governance, RAID management and reporting experience. Experience managing project budgets, forecasts and resource plans. Hands-on experience using tools such as: Jira Azure DevOps MS Project ServiceNow MS Excel Highly Desirable We're particularly interested in candidates with experience in one or more of the following: Banking or Financial Services Investment Banking Capital Markets Securities Services Custody Clearing & Settlement Post-Trade Transformation CREST / EUI Transformation Central Securities Depositories (CSD) Market Infrastructure Certifications Any of the following would be advantageous: Prince2 Agile PMI-ACP Scrum Master Certification SAFe PRINCE2 Practitioner Why Apply? Work on a large-scale, business-critical transformation programme. Join a long-term programme with significant extension potential. Deliver complex technology change in a leading financial services environment. Collaborate with experienced Agile delivery teams and senior stakeholders. Competitive day rate. Hybrid working based in London. Please do send an up to date CV to (url removed) Rates depend on experience and client requirements
28/07/2026
Contractor
Agile Project Manager / EPIC Delivery Owner - Capital Markets Transformation (Contract) Location: London, UK (Hybrid) Contract: Initial 12-month contract with strong extension potential The Opportunity An exciting opportunity has arisen for an experienced Agile Project Manager / EPIC Delivery Owner to join a major business and technology transformation programme within a leading financial services organisation. This role will see you leading the delivery of complex technology initiatives, working across multiple Agile delivery teams to drive large-scale change in a highly regulated environment. You'll work closely with Product Owners, Scrum Masters, Architects, Business Analysts and senior business stakeholders to ensure projects are delivered on time, within budget and to the highest quality. This is an ideal opportunity for someone with a strong background in banking, capital markets, securities services, custody or post-trade transformation . Key Responsibilities Lead the end-to-end delivery of one or more Agile technology projects. Develop and maintain project plans, budgets, resource forecasts and delivery roadmaps. Coordinate multiple Agile Scrum teams, ensuring successful delivery against agreed milestones. Work closely with Product Owners, Scrum Masters, Architects and Technical Leads to define and deliver project outcomes. Manage project governance, RAID logs, dependencies and executive reporting. Provide regular updates to senior stakeholders and steering committees. Manage project financials, forecasting and resource planning. Identify, manage and remove delivery risks and impediments. Ensure delivery follows Agile best practice, governance standards and organisational controls. Drive collaboration across business and technology teams to achieve successful programme outcomes. Support the transition of delivered solutions into Business as Usual (BAU). Required Experience We're keen to speak with candidates who have experience in the following: Extensive IT Project Management or Agile Delivery Management experience. Proven experience delivering medium to large-scale technology transformation programmes. Strong Agile delivery experience managing multiple Scrum teams. Experience delivering infrastructure, application development or enterprise platform transformation projects. Excellent stakeholder management skills, including Executive and Director-level engagement. Strong project governance, RAID management and reporting experience. Experience managing project budgets, forecasts and resource plans. Hands-on experience using tools such as: Jira Azure DevOps MS Project ServiceNow MS Excel Highly Desirable We're particularly interested in candidates with experience in one or more of the following: Banking or Financial Services Investment Banking Capital Markets Securities Services Custody Clearing & Settlement Post-Trade Transformation CREST / EUI Transformation Central Securities Depositories (CSD) Market Infrastructure Certifications Any of the following would be advantageous: Prince2 Agile PMI-ACP Scrum Master Certification SAFe PRINCE2 Practitioner Why Apply? Work on a large-scale, business-critical transformation programme. Join a long-term programme with significant extension potential. Deliver complex technology change in a leading financial services environment. Collaborate with experienced Agile delivery teams and senior stakeholders. Competitive day rate. Hybrid working based in London. Please do send an up to date CV to (url removed) Rates depend on experience and client requirements
Job Opportunity: PKI Engineer (6-Month Contract) Location: London or Brighton (Open to either location) Contract Duration: 6 Months Job Type: Contract About the Role Are you an experienced Public Key Infrastructure (PKI) professional looking for your next challenge? We are currently seeking a highly skilled and motivated PKI Engineer for a 6-month contract. In this role, you will play a critical part in designing, deploying, and managing certificate lifecycles, working with industry-leading PKI products and cloud identity platforms. If you have a strong background in cryptography, certificate management, and Azure ecosystems, we want to hear from you! Key Requirements (What You Bring) To be successful in this role, you should have hands-on experience and a solid understanding of the following: Core PKI Expertise: Strong working knowledge of PKI management and concepts, including Certificate Authority (CA) deployment, template creation, and end-to-end certificate lifecycle management. PKI Products: Proven experience or exposure implementing solutions such as Keyfactor, EJBCA, Auto-enrollment, and Orchestration services. Microsoft & Azure Ecosystem: Solid understanding of Azure federation, identity synchronization, ADFS, and core networking concepts. Hands-on experience with Active Directory (AD), Azure AD, and Active Directory Certificate Services (ADCS), as well as NDES. Architecture & Design: Working knowledge of creating high-level architecture design diagrams (a specific focus on PKI architecture is a major plus). Identity & Access: Familiarity with Single Sign-On (SSO), SAML, and a strong understanding of claims-aware applications. Systems Administration: Deep understanding of roles and permissions across both Windows and Linux environments. Automation & Scripting: Proficiency in PowerShell scripting with the ability to create custom workflows for API integrations. Hardware & Lifecycle Management: Hands-on experience working with Hardware Security Modules (HSM) and Certificate Lifecycle Management (CLM) tools. Desirable Skills (Bonus Points) While not strictly required, the following skills will make your application stand out: Protocols: Knowledge and practical experience working with SCEP (Simple Certificate Enrollment Protocol), as well as ACME, CMP, and EST protocols. EJBCA: Advanced knowledge or specialized experience working specifically with EJBCA. IAM: Broad exposure to Identity and Access Management (IAM) principles and technologies. OS Familiarity: Comfort and familiarity working within Linux/Unix operating systems. ITSM Tools: Experience utilizing IT Service Management solutions such as ServiceNow or BMC Remedy. Apply today at Prasanna com with your CV highlighting your relevant PKI and Azure experience, along with your availability to start. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
28/07/2026
Contractor
Job Opportunity: PKI Engineer (6-Month Contract) Location: London or Brighton (Open to either location) Contract Duration: 6 Months Job Type: Contract About the Role Are you an experienced Public Key Infrastructure (PKI) professional looking for your next challenge? We are currently seeking a highly skilled and motivated PKI Engineer for a 6-month contract. In this role, you will play a critical part in designing, deploying, and managing certificate lifecycles, working with industry-leading PKI products and cloud identity platforms. If you have a strong background in cryptography, certificate management, and Azure ecosystems, we want to hear from you! Key Requirements (What You Bring) To be successful in this role, you should have hands-on experience and a solid understanding of the following: Core PKI Expertise: Strong working knowledge of PKI management and concepts, including Certificate Authority (CA) deployment, template creation, and end-to-end certificate lifecycle management. PKI Products: Proven experience or exposure implementing solutions such as Keyfactor, EJBCA, Auto-enrollment, and Orchestration services. Microsoft & Azure Ecosystem: Solid understanding of Azure federation, identity synchronization, ADFS, and core networking concepts. Hands-on experience with Active Directory (AD), Azure AD, and Active Directory Certificate Services (ADCS), as well as NDES. Architecture & Design: Working knowledge of creating high-level architecture design diagrams (a specific focus on PKI architecture is a major plus). Identity & Access: Familiarity with Single Sign-On (SSO), SAML, and a strong understanding of claims-aware applications. Systems Administration: Deep understanding of roles and permissions across both Windows and Linux environments. Automation & Scripting: Proficiency in PowerShell scripting with the ability to create custom workflows for API integrations. Hardware & Lifecycle Management: Hands-on experience working with Hardware Security Modules (HSM) and Certificate Lifecycle Management (CLM) tools. Desirable Skills (Bonus Points) While not strictly required, the following skills will make your application stand out: Protocols: Knowledge and practical experience working with SCEP (Simple Certificate Enrollment Protocol), as well as ACME, CMP, and EST protocols. EJBCA: Advanced knowledge or specialized experience working specifically with EJBCA. IAM: Broad exposure to Identity and Access Management (IAM) principles and technologies. OS Familiarity: Comfort and familiarity working within Linux/Unix operating systems. ITSM Tools: Experience utilizing IT Service Management solutions such as ServiceNow or BMC Remedy. Apply today at Prasanna com with your CV highlighting your relevant PKI and Azure experience, along with your availability to start. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Description: Must haves Experience with Zero Trust solutions; Zscaler ZTNA, and Palo Alto technologies, including NGFWs, Palo Alto User ID agent and App ID, with an understanding of networking concepts. Excellent communication skills - able to communicate technical concepts to non-technical stakeholders Experience of working with global, cross-functional teams to develop solutions which solve on-the-ground issues. Experience of reviewing architecture and network design documents, ensuring solutions adhere to architectural standards and supporting their approval through technical review boards. Experience of supporting issue resolution and managing technical risks throughout delivery and implementation phases. Nice to haves Experience with ClarOTy, Splunk, and ServiceNow. Manufacturing Operations experience. Regulated environments (SOX/GxP) experience. Pharma experience.
27/07/2026
Contractor
Job Description: Must haves Experience with Zero Trust solutions; Zscaler ZTNA, and Palo Alto technologies, including NGFWs, Palo Alto User ID agent and App ID, with an understanding of networking concepts. Excellent communication skills - able to communicate technical concepts to non-technical stakeholders Experience of working with global, cross-functional teams to develop solutions which solve on-the-ground issues. Experience of reviewing architecture and network design documents, ensuring solutions adhere to architectural standards and supporting their approval through technical review boards. Experience of supporting issue resolution and managing technical risks throughout delivery and implementation phases. Nice to haves Experience with ClarOTy, Splunk, and ServiceNow. Manufacturing Operations experience. Regulated environments (SOX/GxP) experience. Pharma experience.
Permanent Lead Technical Architect - Birmingham Salary - Up to £71,000 (£85k Package overall) Birmingham 3 days per week & Remote (Sponsorship is not provided for this opportunity) Lead Technical Architect We are seeking an experienced Lead Technical Architect to act as a senior technical authority across a complex and evolving enterprise technology landscape. This role will work closely with the IT leadership team to provide clear, pragmatic technical direction and help shape how technical architecture is defined and operated within the organisation. A key focus of the role will be establishing and evolving the organisation's approach to technical architecture, ensuring there is appropriate structure, consistency, and decision-making support across a broad portfolio of systems and services. This includes helping to guide technology choices, reduce complexity, and support application and platform rationalisation across a predominantly Microsoft-based environment, alongside a range of enterprise SaaS platforms such as Oracle and ServiceNow. This is a broad and influential architecture role requiring someone who can operate confidently across multiple technology domains, provide clear technical guidance, and act as a trusted advisor to senior stakeholders. Key Responsibilities Act as a senior technical advisor to IT leadership, providing guidance on architecture decisions and technical direction Help define and shape the organisation's approach to technical architecture, standards, and ways of working Provide oversight and direction across a broad portfolio of systems, platforms, and technology initiatives Support application and technology rationalisation across core platforms (including Microsoft, Oracle, ServiceNow and other SaaS products) Translate business and technology needs into clear, practical architectural direction Act as an escalation point for technical considerations and architectural decisions Work with stakeholders, delivery teams, and suppliers to ensure alignment on technical direction Support the evaluation and adoption of new technologies where appropriate Requirements Strong background in Technical, Solution, or Enterprise Architecture roles Broad experience across multiple technology domains (applications, infrastructure, cloud, integration, data) Experience operating as a trusted technical advisor within senior leadership teams Ability to provide pragmatic architectural direction in complex, evolving environments Experience working across diverse technology estates, including enterprise platforms and SaaS solutions Strong stakeholder engagement and communication skills, with the ability to influence senior audiences Experience in large, complex organisations with multiple systems, teams, and suppliers About the Role This is a high-impact opportunity for an experienced architect who enjoys working across a broad technology landscape and influencing technical direction at a strategic level. The organisation is looking to strengthen and shape its technical architecture capability, and this role will play a key part in defining that future approach. If this sounds like you, please apply directly for consideration.
27/07/2026
Full time
Permanent Lead Technical Architect - Birmingham Salary - Up to £71,000 (£85k Package overall) Birmingham 3 days per week & Remote (Sponsorship is not provided for this opportunity) Lead Technical Architect We are seeking an experienced Lead Technical Architect to act as a senior technical authority across a complex and evolving enterprise technology landscape. This role will work closely with the IT leadership team to provide clear, pragmatic technical direction and help shape how technical architecture is defined and operated within the organisation. A key focus of the role will be establishing and evolving the organisation's approach to technical architecture, ensuring there is appropriate structure, consistency, and decision-making support across a broad portfolio of systems and services. This includes helping to guide technology choices, reduce complexity, and support application and platform rationalisation across a predominantly Microsoft-based environment, alongside a range of enterprise SaaS platforms such as Oracle and ServiceNow. This is a broad and influential architecture role requiring someone who can operate confidently across multiple technology domains, provide clear technical guidance, and act as a trusted advisor to senior stakeholders. Key Responsibilities Act as a senior technical advisor to IT leadership, providing guidance on architecture decisions and technical direction Help define and shape the organisation's approach to technical architecture, standards, and ways of working Provide oversight and direction across a broad portfolio of systems, platforms, and technology initiatives Support application and technology rationalisation across core platforms (including Microsoft, Oracle, ServiceNow and other SaaS products) Translate business and technology needs into clear, practical architectural direction Act as an escalation point for technical considerations and architectural decisions Work with stakeholders, delivery teams, and suppliers to ensure alignment on technical direction Support the evaluation and adoption of new technologies where appropriate Requirements Strong background in Technical, Solution, or Enterprise Architecture roles Broad experience across multiple technology domains (applications, infrastructure, cloud, integration, data) Experience operating as a trusted technical advisor within senior leadership teams Ability to provide pragmatic architectural direction in complex, evolving environments Experience working across diverse technology estates, including enterprise platforms and SaaS solutions Strong stakeholder engagement and communication skills, with the ability to influence senior audiences Experience in large, complex organisations with multiple systems, teams, and suppliers About the Role This is a high-impact opportunity for an experienced architect who enjoys working across a broad technology landscape and influencing technical direction at a strategic level. The organisation is looking to strengthen and shape its technical architecture capability, and this role will play a key part in defining that future approach. If this sounds like you, please apply directly for consideration.
