Digital Shelf Analyst Haleon has an opportunity to manage the digital transformation for eCommerce and Digital Marketing across all brands and therapeutic areas. Key Duties & Responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12 month digital operational plan to deliver the activities that build towards the longer term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi national working environment Marketing experience Experience in multi channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Digital coursework Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sectorProject management experience Equal Opportunities Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
29/07/2026
Full time
Digital Shelf Analyst Haleon has an opportunity to manage the digital transformation for eCommerce and Digital Marketing across all brands and therapeutic areas. Key Duties & Responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12 month digital operational plan to deliver the activities that build towards the longer term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi national working environment Marketing experience Experience in multi channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Digital coursework Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sectorProject management experience Equal Opportunities Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Go back Great Ormond Street Hospital for Children NHS Foundation Trust Digital Engagement Officer The closing date is 16 August 2026 An exciting opportunity has arisen for a Digital Engagement Officer to join the Communications team here at GOSH. As Digital Engagement Officer there are three areas that you will work across: Trust's Social Media You will take a leading role in the management and operational delivery of GOSH NHS Trust's social media accounts, (LinkedIn, YouTube, BlueSky, X) planning and producing content, monitoring for responses from and engaging with our community. You will also lead managing operational delivery for other accounts including GOSH Learning Academy (Instagram, LinkedIn and Facebook) and Research & Innovation channels. You will work closely with the GOSH Charity social media team on our shared Meta channels, and the Senior Digital Marketing Executive. Website content You will work with the Website Manager to update our website. You will lead on facilitating onboarding of new website editors and manage the website requests inbox, promptly addressing inquiries and requests. Digital content creation You will use your in-depth skills and knowledge of digital media to develop content that aligns with our strategy and can be used across the Trust's and Charity's digital channels and provide support and training to the Communications team. Additionally, you will manage filming and photography equipment, optimising resources to achieve production needs within budget limitations. Main duties of the job Play a leading role in the management and operational delivery of GOSH's social media accounts, collaborating closely with the Communications team to plan and develop integrated content strategies. Develop and execute innovative digital communication plans to engage patients and the public. Drive the implementation of marketing and communications strategies through digital channels, working closely with the external communication and digital lead to achieve objectives Organise web requests, prioritise projects, and collaborate with internal stakeholders to ensure website content meets user needs. Manage the website requests inbox and social media inbox, promptly addressing inquiries and requests. Employ a multichannel approach to digital content creation, aligning with the Trust's overarching communications strategy and demonstrating skills in planning and execution. Provide support and training to the Communications team, delivering guidance on content creation. Provide guidance on CMS usage to the Communications team and website editors, adapting and optimising training programs to enhance effectiveness. About us We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination. We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network. We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history. We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues. Together, we are building a culture where inclusion is not optional - it is essential. Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below. Person Specification Educated in a relevant subject, for example communications, multimedia, broadcast journalism or have the equivalent work experience in a relevant area Culture and Values Our Always Values Experience of working as part of a diverse team Experience of contributing to an inclusive workplace culture Experience/Knowledge Experience of managing social media and digital channels ensuring a regular stream of content that aligns with strategic communication goals Experience of using Content Management Systems Extensive knowledge of social media platforms and evidence of continued engagement with changes and developments in digital platforms Skilled social media content producer, with experience using applications such as Canva to achieve the visual brand's objectives across digital and print mediums Extensive knowledge of digital video editing software, including Adobe Premiere Pro, After Effects and Audition Skills/Abilities Experience of delivering effective content independently Planning and organisational skills Solid copywriting skills for a range of digital platforms particularly web and social copy, with an understanding of SEO and content design principles Ability building trusted relationships with colleagues across various levels in an organisation working to achieve common goals Proven knowledge of analytical tools to manage, report on and learn from the effectiveness of communications activity, including Google Analytics 4 and social media tools such as Sprout Social Ability to manage relationships and deal sensitively with the sharing of family's stories, working with children and families Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Great Ormond Street Hospital for Children NHS Foundation Trust Address Barclay House, Great Ormond Street Hospital for Children NHS Foundation Trust £38,488 to £46,852 a yearper annum inclusive Contract Fixed term Duration 18 months Working pattern Full-time Reference number 271-CO A Job locations Barclay House, Great Ormond Street Hospital for Children NHS Foundation Trust
29/07/2026
Full time
Go back Great Ormond Street Hospital for Children NHS Foundation Trust Digital Engagement Officer The closing date is 16 August 2026 An exciting opportunity has arisen for a Digital Engagement Officer to join the Communications team here at GOSH. As Digital Engagement Officer there are three areas that you will work across: Trust's Social Media You will take a leading role in the management and operational delivery of GOSH NHS Trust's social media accounts, (LinkedIn, YouTube, BlueSky, X) planning and producing content, monitoring for responses from and engaging with our community. You will also lead managing operational delivery for other accounts including GOSH Learning Academy (Instagram, LinkedIn and Facebook) and Research & Innovation channels. You will work closely with the GOSH Charity social media team on our shared Meta channels, and the Senior Digital Marketing Executive. Website content You will work with the Website Manager to update our website. You will lead on facilitating onboarding of new website editors and manage the website requests inbox, promptly addressing inquiries and requests. Digital content creation You will use your in-depth skills and knowledge of digital media to develop content that aligns with our strategy and can be used across the Trust's and Charity's digital channels and provide support and training to the Communications team. Additionally, you will manage filming and photography equipment, optimising resources to achieve production needs within budget limitations. Main duties of the job Play a leading role in the management and operational delivery of GOSH's social media accounts, collaborating closely with the Communications team to plan and develop integrated content strategies. Develop and execute innovative digital communication plans to engage patients and the public. Drive the implementation of marketing and communications strategies through digital channels, working closely with the external communication and digital lead to achieve objectives Organise web requests, prioritise projects, and collaborate with internal stakeholders to ensure website content meets user needs. Manage the website requests inbox and social media inbox, promptly addressing inquiries and requests. Employ a multichannel approach to digital content creation, aligning with the Trust's overarching communications strategy and demonstrating skills in planning and execution. Provide support and training to the Communications team, delivering guidance on content creation. Provide guidance on CMS usage to the Communications team and website editors, adapting and optimising training programs to enhance effectiveness. About us We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination. We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network. We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history. We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues. Together, we are building a culture where inclusion is not optional - it is essential. Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below. Person Specification Educated in a relevant subject, for example communications, multimedia, broadcast journalism or have the equivalent work experience in a relevant area Culture and Values Our Always Values Experience of working as part of a diverse team Experience of contributing to an inclusive workplace culture Experience/Knowledge Experience of managing social media and digital channels ensuring a regular stream of content that aligns with strategic communication goals Experience of using Content Management Systems Extensive knowledge of social media platforms and evidence of continued engagement with changes and developments in digital platforms Skilled social media content producer, with experience using applications such as Canva to achieve the visual brand's objectives across digital and print mediums Extensive knowledge of digital video editing software, including Adobe Premiere Pro, After Effects and Audition Skills/Abilities Experience of delivering effective content independently Planning and organisational skills Solid copywriting skills for a range of digital platforms particularly web and social copy, with an understanding of SEO and content design principles Ability building trusted relationships with colleagues across various levels in an organisation working to achieve common goals Proven knowledge of analytical tools to manage, report on and learn from the effectiveness of communications activity, including Google Analytics 4 and social media tools such as Sprout Social Ability to manage relationships and deal sensitively with the sharing of family's stories, working with children and families Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Great Ormond Street Hospital for Children NHS Foundation Trust Address Barclay House, Great Ormond Street Hospital for Children NHS Foundation Trust £38,488 to £46,852 a yearper annum inclusive Contract Fixed term Duration 18 months Working pattern Full-time Reference number 271-CO A Job locations Barclay House, Great Ormond Street Hospital for Children NHS Foundation Trust
Variety is looking for a PR and Communications Manager to join our successful fundraising and communications team for FTC maternity cover. This role includes management of internal and external communication channels at Variety including the website, supporter newsletters, social media and PR. Leading on brand and design, you will oversee freelance support during busy periods including photographers and filmmakers. This role leads and manages brand design on Canva, short film editing and works with the Director of Communications on PR. The PR and Communications Manager is key to achieving Variety's mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at an exciting time as Variety is launching a new three-year strategy and you will play a key role in our collaborative and high-performing team. KEY RESPONSIBILITIES Lead the planning, creation and delivery of engaging content across Variety's communications channels. Manage the website content, ensuring information remains accurate, accessible and on brand. Work with the website developers to deliver improvements and SEO optimisation. Manage Variety's social media content and calendar to ensure children's voices are at the heart of our storytelling. Manage email marketing, including the supporter newsletter on Dot Digital working with the team to grow our mailing list. Gather case studies that demonstrate Variety's impact, working closely with the programmes delivery team and the families we support. Oversee Variety's brand ensuring communications are accessible and consistent with style and tone of voice. Work with the Director of Fundraising and Communications to develop and deliver integrated marketing and brand awareness campaigns. Review and proof communications produced across the organisation. Manager external freelance staff as needed, writing briefs and overseeing work including photographers, filmmakers, PR professionals and designers. Write and oversee press releases, responding to media enquiries. Monitor, analyse and report on digital communications performance using insights to improve email open rates, content and audience engagement. Manage the Senior Social Media Officer overseeing objectives, holding 1-1s and annual appraisals. Produce creative assets on Canva to support fundraising and campaigns. Attend Variety events, partner schools and community groups to capture engaging content, maximising engagement and representing the charity. Store and manage digital assets and the photo library, keeping records and consent up-to-date on the CRM (Salesforce), and manage the communications inbox. Participate in staff meetings, fundraising and programmes meetings and contribute to the success of Variety's strategy. SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES Essential • Experience working in a communications role in the Third Sector • Experience of copywriting, editing and communicating a case for support • Experience managing digital channels and creating content for social media • Experience working with beneficiaries and producing case studies • Experience planning and delivering integrated digital campaigns • Knowledge of digital analytics and creating reports to measure data • Enthusiastic, energetic, self-motivated and passionate about the Third Sector • Knowledge of Canva and Dot Digital or a similar marketing platform • Experience of Adobe Premiere Pro MAIN BENEFITS, TERMS AND CONDITIONS 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday. Pension 7%, Life Assurance 4% of annual salary, Company sick pay scheme, medical cover. HOW TO APPLY Please submit your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. Application will close at 5pm on Tuesday, 26 August 2026 with interviews taking place during the week commencing 1 September 2026.
29/07/2026
Full time
Variety is looking for a PR and Communications Manager to join our successful fundraising and communications team for FTC maternity cover. This role includes management of internal and external communication channels at Variety including the website, supporter newsletters, social media and PR. Leading on brand and design, you will oversee freelance support during busy periods including photographers and filmmakers. This role leads and manages brand design on Canva, short film editing and works with the Director of Communications on PR. The PR and Communications Manager is key to achieving Variety's mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at an exciting time as Variety is launching a new three-year strategy and you will play a key role in our collaborative and high-performing team. KEY RESPONSIBILITIES Lead the planning, creation and delivery of engaging content across Variety's communications channels. Manage the website content, ensuring information remains accurate, accessible and on brand. Work with the website developers to deliver improvements and SEO optimisation. Manage Variety's social media content and calendar to ensure children's voices are at the heart of our storytelling. Manage email marketing, including the supporter newsletter on Dot Digital working with the team to grow our mailing list. Gather case studies that demonstrate Variety's impact, working closely with the programmes delivery team and the families we support. Oversee Variety's brand ensuring communications are accessible and consistent with style and tone of voice. Work with the Director of Fundraising and Communications to develop and deliver integrated marketing and brand awareness campaigns. Review and proof communications produced across the organisation. Manager external freelance staff as needed, writing briefs and overseeing work including photographers, filmmakers, PR professionals and designers. Write and oversee press releases, responding to media enquiries. Monitor, analyse and report on digital communications performance using insights to improve email open rates, content and audience engagement. Manage the Senior Social Media Officer overseeing objectives, holding 1-1s and annual appraisals. Produce creative assets on Canva to support fundraising and campaigns. Attend Variety events, partner schools and community groups to capture engaging content, maximising engagement and representing the charity. Store and manage digital assets and the photo library, keeping records and consent up-to-date on the CRM (Salesforce), and manage the communications inbox. Participate in staff meetings, fundraising and programmes meetings and contribute to the success of Variety's strategy. SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES Essential • Experience working in a communications role in the Third Sector • Experience of copywriting, editing and communicating a case for support • Experience managing digital channels and creating content for social media • Experience working with beneficiaries and producing case studies • Experience planning and delivering integrated digital campaigns • Knowledge of digital analytics and creating reports to measure data • Enthusiastic, energetic, self-motivated and passionate about the Third Sector • Knowledge of Canva and Dot Digital or a similar marketing platform • Experience of Adobe Premiere Pro MAIN BENEFITS, TERMS AND CONDITIONS 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday. Pension 7%, Life Assurance 4% of annual salary, Company sick pay scheme, medical cover. HOW TO APPLY Please submit your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. Application will close at 5pm on Tuesday, 26 August 2026 with interviews taking place during the week commencing 1 September 2026.
Job role: The Digital Engagement Lead will play a pivotal role in shaping how people discover, experience and connect with Ronald McDonald House UK. Working closely with the Head of Brand, Communications and Digital Engagement, you'll lead the development and delivery of an audience-led digital engagement strategy that helps us reach more people, build stronger relationships and create meaningful opportunities for support. You'll bring together social media, email, website content and user experience, paid social media and analytics into a clear, joined-up approach that delivers measurable results. This is a role for someone who can see the bigger picture whilst remaining close enough to the detail to make things happen. You'll lead and develop a talented digital team, set clear direction and priorities, and create an environment where people feel supported to do their best work. At the same time, you'll work across the organisation to build understanding, confidence and enthusiasm around digital engagement, helping colleagues see how it can support their goals and strengthen our impact. You'll also play an important role in strengthening the foundations that underpin our digital performance, from supporter journeys and content strategy to analytics, testing and optimisation. Through thoughtful leadership, strong collaboration and a focus on continuous improvement, you'll help ensure our digital channels work harder for the charity and ultimately help us support more families when they need us most. Key Responsibilities: Operational leadership and team development Provide clear leadership across the Digital Engagement function. Line manage the Digital Marketing Manager, Social Media Officer and Website Content & UX Officer. Set clear objectives, coach through regular one-to-ones and support professional development. Build a collaborative, high trust culture that values inclusion, curiosity and accountability. Ensure the team has clear backlogs, roadmaps and ways of working that keep delivery smooth and focused. Digital strategic approach and planning Shape and deliver an integrated, audience-led digital engagement strategy. Define the strategic role of each channel for priority audiences, with objectives, KPIs and success metrics. Set channel-specific plans across paid social, organic social, content creators engagement, email, paid search and website content/UX. Lead annual and quarterly planning, translating organisational goals into clear digital roadmaps with budgets, testing agendas and resourcing. Monitor sector, platform and audience trends, advising on where to pivot, invest or pause. Guide the Digital Engagement team to deliver effective programmes with clear targeting, creative variants and measurable outcomes. Digital Marketing ownership Oversee a balanced mix of paid, organic and earned activity, ensuring they work together to drive reach, community and conversion. Set standards for community management, social listening, risk protocols and out of hours response where required. Define our approach to engaging content creators. Strengthen the organisation's approach to paid social, building capability, confidence and performance. Set the strategic approach for paid social campaigns, with a clear pathway towards delivering a high quality, scalable campaign in Q4. Oversee paid search and Google Ad Grant activity, ensuring compliance, relevance and strong conversion tracking. Email and supporter journeys Oversee performance and growth across paid and owned channels. Lead the development of a clear email strategy, starting with strong foundations for best practice journeys Oversee the design and implementation of core email journeys Ensure email activity is insight led, tested and aligned with wider supporter journeys across channels Maintain a practical test plan covering audiences, messaging, creative and landing experiences. Website content and user experience Lead the long term development of the charity's website. Set the content and UX strategy with audience needs at the centre, ensuring information is findable, inclusive and persuasive. Oversee page governance, templates and information architecture to support both storytelling and conversion. Prioritise UX improvements using evidence from analytics, user feedback and best practice. Ensure the site reflects our brand voice and values, with accessible content and clear journeys. Innovation, creative approach, testing and optimisation Embed a culture of smart experimentation and continuous improvement. Champion creative exploration across formats, storytelling and interaction design, while setting clear hypotheses and guardrails. Maintain a cross-channel testing backlog, with transparent prioritisation, timelines and owners. Ensure rigorous measurement: define success criteria, document results, share learning and scale winning variants. Encourage responsible adoption of new features and tools where they solve real audience problems. Data, tracking and reporting Ensure decisions are grounded in accurate data and meaningful insight. Set the strategic direction for digital analytics and performance measurement. Oversee GA4 tracking, analytics and reporting frameworks across channels and key journeys, working with external agencies or specialists to establish robust reporting foundations Commission accessible dashboards and provide narrative context so stakeholders understand performance and next actions. Promote outcome-focused reporting that complements top of funnel/brand metrics. Stakeholder and partner collaboration (internal and external, including suppliers) Lead strong, respectful collaboration that gets the best from people and partners. Partner with fundraising, family services, brand, and data & insight teams to shape clear briefs and deliver impactful digital work. Manage agencies, creators, platform reps and technical suppliers: set scopes, deliverables, timelines and KPIs, and review performance against objectives. Ensure all external output meets brand, accessibility, safeguarding and data protection standards. Build constructive relationships with senior stakeholders, presenting insights and recommendations with clarity. Budget and resource accountability Hold responsibility for digital engagement budgets and resourcing. Oversee budget planning, forecasting and in flight reallocation to maximise value. Track spend, approve invoices and maintain strong financial governance. Assess capacity and recommend when to use external support, with clear cost-benefit rationale. Person Specification: Knowledge and Experience: Significant experience leading audience-led digital channels across paid, organic social, email and web within a charity. Demonstrable experience of leading digital engagement change projects Proven track record developing channel-specific strategies and roadmaps that drive growth, engagement and conversion. Experience setting digital strategy and direction while remaining close to delivery Experience leading and line managing digital teams through change and nurturing inclusive, high-performing cultures. Strong understanding of analytics, tracking and outcome-focused reporting (e.g. GA4, tagging, data governance). Experience commissioning and managing agencies, creators and technical suppliers. Comprehensive understanding of accessibility, safeguarding and ethical digital practice. Desirable: experience with influencer governance, CRM-integrated journeys, or major website and IA projects. Skills and Abilities: Credible, collaborative leader who can inspire confidence and momentum during change. Strategic thinker who can translate long term ambition and distil insight into clear plans and practical delivery. Skilled communicator who simplifies complexity and brings colleagues and partners with them. Confident decision maker, comfortable balancing creativity with risk and feasibility. Strong analytical skills with a disciplined test-and-learn mindset. Inclusive leader who sets high standards while keeping momentum and morale strong. Comfortable presenting to senior stakeholders and translating data into action. Creative problem solver who spots opportunities and moves at pace with care. Calm and resilient under pressure
29/07/2026
Full time
Job role: The Digital Engagement Lead will play a pivotal role in shaping how people discover, experience and connect with Ronald McDonald House UK. Working closely with the Head of Brand, Communications and Digital Engagement, you'll lead the development and delivery of an audience-led digital engagement strategy that helps us reach more people, build stronger relationships and create meaningful opportunities for support. You'll bring together social media, email, website content and user experience, paid social media and analytics into a clear, joined-up approach that delivers measurable results. This is a role for someone who can see the bigger picture whilst remaining close enough to the detail to make things happen. You'll lead and develop a talented digital team, set clear direction and priorities, and create an environment where people feel supported to do their best work. At the same time, you'll work across the organisation to build understanding, confidence and enthusiasm around digital engagement, helping colleagues see how it can support their goals and strengthen our impact. You'll also play an important role in strengthening the foundations that underpin our digital performance, from supporter journeys and content strategy to analytics, testing and optimisation. Through thoughtful leadership, strong collaboration and a focus on continuous improvement, you'll help ensure our digital channels work harder for the charity and ultimately help us support more families when they need us most. Key Responsibilities: Operational leadership and team development Provide clear leadership across the Digital Engagement function. Line manage the Digital Marketing Manager, Social Media Officer and Website Content & UX Officer. Set clear objectives, coach through regular one-to-ones and support professional development. Build a collaborative, high trust culture that values inclusion, curiosity and accountability. Ensure the team has clear backlogs, roadmaps and ways of working that keep delivery smooth and focused. Digital strategic approach and planning Shape and deliver an integrated, audience-led digital engagement strategy. Define the strategic role of each channel for priority audiences, with objectives, KPIs and success metrics. Set channel-specific plans across paid social, organic social, content creators engagement, email, paid search and website content/UX. Lead annual and quarterly planning, translating organisational goals into clear digital roadmaps with budgets, testing agendas and resourcing. Monitor sector, platform and audience trends, advising on where to pivot, invest or pause. Guide the Digital Engagement team to deliver effective programmes with clear targeting, creative variants and measurable outcomes. Digital Marketing ownership Oversee a balanced mix of paid, organic and earned activity, ensuring they work together to drive reach, community and conversion. Set standards for community management, social listening, risk protocols and out of hours response where required. Define our approach to engaging content creators. Strengthen the organisation's approach to paid social, building capability, confidence and performance. Set the strategic approach for paid social campaigns, with a clear pathway towards delivering a high quality, scalable campaign in Q4. Oversee paid search and Google Ad Grant activity, ensuring compliance, relevance and strong conversion tracking. Email and supporter journeys Oversee performance and growth across paid and owned channels. Lead the development of a clear email strategy, starting with strong foundations for best practice journeys Oversee the design and implementation of core email journeys Ensure email activity is insight led, tested and aligned with wider supporter journeys across channels Maintain a practical test plan covering audiences, messaging, creative and landing experiences. Website content and user experience Lead the long term development of the charity's website. Set the content and UX strategy with audience needs at the centre, ensuring information is findable, inclusive and persuasive. Oversee page governance, templates and information architecture to support both storytelling and conversion. Prioritise UX improvements using evidence from analytics, user feedback and best practice. Ensure the site reflects our brand voice and values, with accessible content and clear journeys. Innovation, creative approach, testing and optimisation Embed a culture of smart experimentation and continuous improvement. Champion creative exploration across formats, storytelling and interaction design, while setting clear hypotheses and guardrails. Maintain a cross-channel testing backlog, with transparent prioritisation, timelines and owners. Ensure rigorous measurement: define success criteria, document results, share learning and scale winning variants. Encourage responsible adoption of new features and tools where they solve real audience problems. Data, tracking and reporting Ensure decisions are grounded in accurate data and meaningful insight. Set the strategic direction for digital analytics and performance measurement. Oversee GA4 tracking, analytics and reporting frameworks across channels and key journeys, working with external agencies or specialists to establish robust reporting foundations Commission accessible dashboards and provide narrative context so stakeholders understand performance and next actions. Promote outcome-focused reporting that complements top of funnel/brand metrics. Stakeholder and partner collaboration (internal and external, including suppliers) Lead strong, respectful collaboration that gets the best from people and partners. Partner with fundraising, family services, brand, and data & insight teams to shape clear briefs and deliver impactful digital work. Manage agencies, creators, platform reps and technical suppliers: set scopes, deliverables, timelines and KPIs, and review performance against objectives. Ensure all external output meets brand, accessibility, safeguarding and data protection standards. Build constructive relationships with senior stakeholders, presenting insights and recommendations with clarity. Budget and resource accountability Hold responsibility for digital engagement budgets and resourcing. Oversee budget planning, forecasting and in flight reallocation to maximise value. Track spend, approve invoices and maintain strong financial governance. Assess capacity and recommend when to use external support, with clear cost-benefit rationale. Person Specification: Knowledge and Experience: Significant experience leading audience-led digital channels across paid, organic social, email and web within a charity. Demonstrable experience of leading digital engagement change projects Proven track record developing channel-specific strategies and roadmaps that drive growth, engagement and conversion. Experience setting digital strategy and direction while remaining close to delivery Experience leading and line managing digital teams through change and nurturing inclusive, high-performing cultures. Strong understanding of analytics, tracking and outcome-focused reporting (e.g. GA4, tagging, data governance). Experience commissioning and managing agencies, creators and technical suppliers. Comprehensive understanding of accessibility, safeguarding and ethical digital practice. Desirable: experience with influencer governance, CRM-integrated journeys, or major website and IA projects. Skills and Abilities: Credible, collaborative leader who can inspire confidence and momentum during change. Strategic thinker who can translate long term ambition and distil insight into clear plans and practical delivery. Skilled communicator who simplifies complexity and brings colleagues and partners with them. Confident decision maker, comfortable balancing creativity with risk and feasibility. Strong analytical skills with a disciplined test-and-learn mindset. Inclusive leader who sets high standards while keeping momentum and morale strong. Comfortable presenting to senior stakeholders and translating data into action. Creative problem solver who spots opportunities and moves at pace with care. Calm and resilient under pressure
Welcome to Haleon. Were a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, weve grown, evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now its time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Haleon have an exciting opportunity to manage the digital transformation for Ecommerce and Digital Marketing across all brands and therapeutic areas. As a Digital Shelf Analyst you will be responsible for establishing an integrated digital support network for the development of e-commerce channel partnering across Haleon. You will also develop and execute an integrated business plan while managing relationships with strategic partners and pilot initiatives. Key duties & responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12-month digital operational plan to deliver the activities that build towards the longer-term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi-stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e-commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi-national working environment Marketing experience Experience in multi-channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Consult manager on Technology related field experience Digital course work Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sector Project management experience Job Posting End Date 2026-08-07 Equal Opportunities Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. Well provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account If you are not sure whether the email you received is from Haleon, please get in touch.
27/07/2026
Full time
Welcome to Haleon. Were a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, weve grown, evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now its time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Haleon have an exciting opportunity to manage the digital transformation for Ecommerce and Digital Marketing across all brands and therapeutic areas. As a Digital Shelf Analyst you will be responsible for establishing an integrated digital support network for the development of e-commerce channel partnering across Haleon. You will also develop and execute an integrated business plan while managing relationships with strategic partners and pilot initiatives. Key duties & responsibilities Lead the digital capability for the brand teams as well as key stakeholders in other functional areas Develop a framework to enable marketing to build their digital strategies account for their variables and dynamics Create and pilot e-commerce initiatives Continue to feed the customer insight to the commercial team's brand strategy Lead the 12-month digital operational plan to deliver the activities that build towards the longer-term strategy Represent Haleon brands to both internal and external stakeholders Provide forums for education and sharing of best practices to marketing teams, executive leadership and cross functional resources Evaluate the digital strategy to optimize channel, customer, and consumer offerings Lead and align multi-stakeholder relationships to ensure ongoing alignment with digital strategies Inspire the marketing brand teams by developing digital capabilities and strategies and growing capability through on/off the job training and coaching Accountable for setting and achieving e-commerce operations metrics including key performance indicators (KPIs) and service level agreements Understand portfolio sets for global and local supported brands as well as portfolio managers Coordinate translation for the market and ensure execution is completed in a timely and accurate manner Initiate and track the copy approval process for all the materials in responsible market Ensure timely execution of all materials through DC and Global Platforms in responsible markets Interact with local operating companies to meet customer manager needs Ensure the portal (haleon.pro) is up to date and engage marketing and medical to keep the portal attractive for customers Review modern technologies and explore new developments in the digital landscape to deliver the communication and business objectives more effectively Basic Qualifications Bachelor's degree Experience in a large multi-national working environment Marketing experience Experience in multi-channel/digital marketing Preferred Qualifications Bachelor's degree (Marketing, Brand Management, Communications, or a Technology related field in Pharmaceuticals) Consult manager on Technology related field experience Digital course work Expert in digital marketing channels in sales and marketing Ability to influence, challenge and gain credibility with senior commercial leaders Digital/social/interactive marketing experience with a clear commercial focus, including digital analytics and metrics Excellent communication skills, strong presentation and facilitation skills to explain/sell creative concepts Proven track record of driving sales performance Agency management experience Proficient in customer understanding and campaign development Capable of working across boundaries and functional areas Familiarity with copy approval process Experience in the Pharma sector Project management experience Job Posting End Date 2026-08-07 Equal Opportunities Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. Well provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account If you are not sure whether the email you received is from Haleon, please get in touch.
At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role. The Role: Head of Digital Growth Background: M&G Life is accelerating a multi-year transformation of its Individual Life & Pensions business, with adviser and customer experience as the primary engine of growth. Digital Growth is the pillar accountable for the next-generation operating model, platforms and end-to-end services that our adviser and customer experiences depend on, so that the pace and quality step-change over the next three years. All delivered through digital-first, omni-channel experiences. The Head of Digital Growth partners with the Digital Proposition, Experience Design and Technology leads to shape the next-era digital standard, and leads the multi-year programmes that move the dial on customer, adviser and commercial KPIs. Role Summary The Head of Digital Growth owns the multi-year digital modernisation of the Digital operating model, platforms and services that underpin M&G's adviser and customer services across the open and closed book. The role co-defines the growth thesis and digital standards, the leading indicators, and orchestrates squads across Product, Experience, Design, Technology, Marketing, Distribution and Operations to deliver outcomes - not outputs. It is a senior, externally-credible leader who balances commercial rigour (business case, payback, unit economics) with Consumer Duty, accessibility and operational efficiency, and who can shape both the long-arc strategy and the next sprint's experiments. Key Responsibilities Lead the multi year Digital modernisation programmes that move today's experiences, platforms and services to that future state, from discovery through to benefit realisation. Own the commercial case for modernisation - sizing, sequencing, investment trade offs, payback and benefit realisation across the programme portfolio and steward governance approval. Define and embed a test-and-learn operating model (discovery alpha beta live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital - service architecture, sourcing model, ways of working, tooling and data - jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with the Product Owners so that new propositions adopt the modernised operating model, and the existing Digital estate is fit for purpose - preserving each LPO's ownership of their roadmaps, backlogs and outcomes. Represent the pillar in senior IL&P governance, planning and ExCo facing forums; act as a credible voice for the future state operating model and the case for change. Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics. Core Competencies & Attributes Commercially astute Digital leader - connects experience decisions to flows, retention and lifetime value, with strong unit-economics and business-case discipline. Influential collaborator and communicator - aligns disparate stakeholders across Propositions, Distribution, Marketing, Technology, Change and Operations behind a single, shared vision. Data-driven and experimentation-led; fluent in funnels, cohorts, attribution, A/B testing and behavioural analytics; sets metrics and closes the loop. Strategic and systems-thinker who can hold the long-arc view while making sharp, near-term prioritisation calls. Regulatory fluency, especially Consumer Duty and GDPR; translates obligations into practical product and growth choices without compromising experience. People leader - builds high-performing, empowered, cross-functional teams; coaches; sets standards and a culture of excellence and accountability. Comfortable with ambiguity and pace; brings a first-principles, outcome-orientated mindset to complex, regulated environments. Experience & Qualifications Essential Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market. Proven track record of delivering measurable commercial growth (acquisition, conversion, retention, LTV) through digital channels at scale. Deep experience leading omni-channel adviser and/or customer journeys in a B2B2C model. Demonstrable success operating within a regulated environment with Consumer Duty (or equivalent) embedded across decision-making. Strong commercial and analytical skills - fluent with business case shaping, KPI definition, digital analytics and experimentation frameworks. Agile delivery expertise; experience running enduring cross-functional squads end-to-end (discovery to live). Excellent stakeholder management and senior communication skills - credible at ExCo / SLT level and engaging across Distribution, Technology, Marketing and Operations. Proven people leadership - building, coaching and scaling multi-disciplinary teams. Desirable In-depth knowledge of the UK life & pensions market (open and closed book), adviser ecosystems, platforms and third-party servicing models. Exposure to large-scale digital transformation, target operating model design or modernization of platforms. Familiarity with modern growth, martech and personalisation tooling, and with AI-enabled experience and advice models. Department and team Adviser Experience, Customer Experience & Digital - Digital Growth Job level: Manager/ Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports A team of up to 6 but predominantly coordination of large-scale transformation projects. Location Ideally based in one of our UK offices (Stirling, Edinburgh, London, Reading - Hybrid). We may consider home working UK for the right candidate. What we offer: A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions). Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work. Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments. Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture. Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind. Equality, diversity and inclusion We welcome applications from people of all backgrounds - across gender, ethnicity, age, disability, sexual orientation and more - including neurodivergent individuals, career returners and those with military service experience. M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application. We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
27/07/2026
Full time
At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role. The Role: Head of Digital Growth Background: M&G Life is accelerating a multi-year transformation of its Individual Life & Pensions business, with adviser and customer experience as the primary engine of growth. Digital Growth is the pillar accountable for the next-generation operating model, platforms and end-to-end services that our adviser and customer experiences depend on, so that the pace and quality step-change over the next three years. All delivered through digital-first, omni-channel experiences. The Head of Digital Growth partners with the Digital Proposition, Experience Design and Technology leads to shape the next-era digital standard, and leads the multi-year programmes that move the dial on customer, adviser and commercial KPIs. Role Summary The Head of Digital Growth owns the multi-year digital modernisation of the Digital operating model, platforms and services that underpin M&G's adviser and customer services across the open and closed book. The role co-defines the growth thesis and digital standards, the leading indicators, and orchestrates squads across Product, Experience, Design, Technology, Marketing, Distribution and Operations to deliver outcomes - not outputs. It is a senior, externally-credible leader who balances commercial rigour (business case, payback, unit economics) with Consumer Duty, accessibility and operational efficiency, and who can shape both the long-arc strategy and the next sprint's experiments. Key Responsibilities Lead the multi year Digital modernisation programmes that move today's experiences, platforms and services to that future state, from discovery through to benefit realisation. Own the commercial case for modernisation - sizing, sequencing, investment trade offs, payback and benefit realisation across the programme portfolio and steward governance approval. Define and embed a test-and-learn operating model (discovery alpha beta live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital - service architecture, sourcing model, ways of working, tooling and data - jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with the Product Owners so that new propositions adopt the modernised operating model, and the existing Digital estate is fit for purpose - preserving each LPO's ownership of their roadmaps, backlogs and outcomes. Represent the pillar in senior IL&P governance, planning and ExCo facing forums; act as a credible voice for the future state operating model and the case for change. Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics. Core Competencies & Attributes Commercially astute Digital leader - connects experience decisions to flows, retention and lifetime value, with strong unit-economics and business-case discipline. Influential collaborator and communicator - aligns disparate stakeholders across Propositions, Distribution, Marketing, Technology, Change and Operations behind a single, shared vision. Data-driven and experimentation-led; fluent in funnels, cohorts, attribution, A/B testing and behavioural analytics; sets metrics and closes the loop. Strategic and systems-thinker who can hold the long-arc view while making sharp, near-term prioritisation calls. Regulatory fluency, especially Consumer Duty and GDPR; translates obligations into practical product and growth choices without compromising experience. People leader - builds high-performing, empowered, cross-functional teams; coaches; sets standards and a culture of excellence and accountability. Comfortable with ambiguity and pace; brings a first-principles, outcome-orientated mindset to complex, regulated environments. Experience & Qualifications Essential Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market. Proven track record of delivering measurable commercial growth (acquisition, conversion, retention, LTV) through digital channels at scale. Deep experience leading omni-channel adviser and/or customer journeys in a B2B2C model. Demonstrable success operating within a regulated environment with Consumer Duty (or equivalent) embedded across decision-making. Strong commercial and analytical skills - fluent with business case shaping, KPI definition, digital analytics and experimentation frameworks. Agile delivery expertise; experience running enduring cross-functional squads end-to-end (discovery to live). Excellent stakeholder management and senior communication skills - credible at ExCo / SLT level and engaging across Distribution, Technology, Marketing and Operations. Proven people leadership - building, coaching and scaling multi-disciplinary teams. Desirable In-depth knowledge of the UK life & pensions market (open and closed book), adviser ecosystems, platforms and third-party servicing models. Exposure to large-scale digital transformation, target operating model design or modernization of platforms. Familiarity with modern growth, martech and personalisation tooling, and with AI-enabled experience and advice models. Department and team Adviser Experience, Customer Experience & Digital - Digital Growth Job level: Manager/ Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports A team of up to 6 but predominantly coordination of large-scale transformation projects. Location Ideally based in one of our UK offices (Stirling, Edinburgh, London, Reading - Hybrid). We may consider home working UK for the right candidate. What we offer: A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions). Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work. Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments. Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture. Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind. Equality, diversity and inclusion We welcome applications from people of all backgrounds - across gender, ethnicity, age, disability, sexual orientation and more - including neurodivergent individuals, career returners and those with military service experience. M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application. We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Reports to: Head of E-Commerce, Senior E-Commerce Manager Role Overview We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team. You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets. This is a hands on role for someone who thrives in a fast paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences. You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app. Responsibilities Own the day to day trading and execution of the Ecommerce and CRM strategy across the website and mobile app. Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting. Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase. Use customer, behavioural and product data to make informed trading recommendations and proactive updates. Execute on site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages. Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised. Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion. Support CRO initiatives through A/B testing and continuous website optimisation. Monitor and improve on site search and product discovery experiences. Build and update landing pages and website content in line with seasonal campaigns and promotional activity. Manage promotional pricing updates and support key trading moments. Send app and CRM push notifications as part of the wider customer engagement strategy. Produce daily, weekly and monthly trading reports and communicate key insights to the wider business. Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision. Qualifications Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen z fashion or lifestyle brand Strong Shopify Plus experience essential Hands on experience using CRM platforms (such as Ometria) essential Experience building email marketing campaigns and customer journeys Experience working with CRM and retention strategies Strong understanding of ecommerce trading and digital merchandising Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation Understanding of SEO best practices for ecommerce Advanced Excel skills and confidence analysing large datasets and trading performance Strong commercial acumen and analytical skills Excellent attention to detail and organisational skills Excellent stakeholder management and communication skills A proactive self starter who can work autonomously and collaboratively A genuine passion for fashion, trends and Gen Z culture Nice to Have Experience working across international markets Familiarity with GA4 and ecommerce analytics platforms Experience with personalisation and testing tools Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty, etc.) North West London office location directly located next to good transport links Casual office dress code Fully stocked kitchens and fridges Regular Office Social Events
25/07/2026
Full time
Reports to: Head of E-Commerce, Senior E-Commerce Manager Role Overview We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team. You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets. This is a hands on role for someone who thrives in a fast paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences. You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app. Responsibilities Own the day to day trading and execution of the Ecommerce and CRM strategy across the website and mobile app. Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting. Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase. Use customer, behavioural and product data to make informed trading recommendations and proactive updates. Execute on site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages. Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised. Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion. Support CRO initiatives through A/B testing and continuous website optimisation. Monitor and improve on site search and product discovery experiences. Build and update landing pages and website content in line with seasonal campaigns and promotional activity. Manage promotional pricing updates and support key trading moments. Send app and CRM push notifications as part of the wider customer engagement strategy. Produce daily, weekly and monthly trading reports and communicate key insights to the wider business. Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision. Qualifications Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen z fashion or lifestyle brand Strong Shopify Plus experience essential Hands on experience using CRM platforms (such as Ometria) essential Experience building email marketing campaigns and customer journeys Experience working with CRM and retention strategies Strong understanding of ecommerce trading and digital merchandising Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation Understanding of SEO best practices for ecommerce Advanced Excel skills and confidence analysing large datasets and trading performance Strong commercial acumen and analytical skills Excellent attention to detail and organisational skills Excellent stakeholder management and communication skills A proactive self starter who can work autonomously and collaboratively A genuine passion for fashion, trends and Gen Z culture Nice to Have Experience working across international markets Familiarity with GA4 and ecommerce analytics platforms Experience with personalisation and testing tools Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty, etc.) North West London office location directly located next to good transport links Casual office dress code Fully stocked kitchens and fridges Regular Office Social Events
About Charlotte Tilbury Beauty Founded in 2013 by world renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy to use, easy to choose, easy to gift icons, we've become one of the most talked about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. About the role The App Squad owns the Charlotte Tilbury mobile app experience across iOS and Android. Our ambition is to make the app our highest value digital channel for routine, loyalty and exclusive demand: helping customers discover, decide and buy with confidence while creating reasons to return through personalised utility, exclusive access and engaging beauty experiences. We are looking for a Product Manager to join the squad on a fixed term maternity cover contract. You will own the product direction and day to day product leadership for the app, translating company and digital priorities into a measurable roadmap with well framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product Design, Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade offs. As maternity cover, you will provide continuity for the squad and support a thoughtful transition at the end of the contract. As a Product Manager - App - 6 Month Maternity Cover you will The role spans the full product lifecycle, from strategy and discovery through delivery, launch and learning. Responsibilities include: Own and communicate the App Squad's product strategy, OKRs and roadmap across iOS and Android, driving app contribution, customer value, retention, loyalty engagement and a lower friction path to purchase. Frame and prioritise opportunities using an explicit value hypothesis: the customer behaviour to change, mechanism KPI, Product and P&L outcomes, expected impact, timing, confidence, feasibility and intended learning. Lead evidence based discovery and partner with Digital Product Design from the outset, co owning the problem while bringing together analytics, research, customer feedback, commercial context and experience insight. Work closely with Engineering and Delivery Managers to turn shaped opportunities into credible delivery plans, align milestones and dependencies, manage risks, remove blockers and maintain delivery confidence. Balance strategic bets and optimisation with platform health and foundational capabilities, making scope, sequencing and opportunity cost trade offs explicit. Define success measures, guardrails and instrumentation with Data and Engineering, using A/B tests, prototypes, usability testing, phased rollouts or post launch reviews where they improve decision quality. Drive launch readiness with Design, Engineering and Delivery Managers, protecting the intended customer outcome and experience quality while managing scope and timing responsibly. Close the loop after launch by reviewing KPI movement and customer signals, then recommending whether to iterate, scale, stop or move on. Create a clear product narrative for stakeholders, share context transparently, clarify decision rights and escort disagreements with options, trade offs and a recommendation. Provide continuity throughout the fixed term cover, keeping roadmap rationale, decisions, risks, learnings and commitments well documented for an effective handover. Who you will work with App Team About you The role requires strong mobile product craft, commercial judgement and collaborative leadership, including: Proven Product Management experience delivering and improving consumer facing digital products, with meaningful ownership of a native mobile app across iOS and Android. Strong outcome led product practice and commercial judgement: setting OKRs, defining KPI stacks, framing value, prioritising opportunities and linking product metrics to revenue, retention or customer value. Experience using product analytics, customer insight and experimentation to make decisions, define success criteria and evaluate impact after launch. A track record of working with Product Design, Engineering and Delivery Managers in a cross functional squad, shaping early and navigating scope, quality, technical, dependency and delivery trade offs. Strong understanding of mobile product delivery, including release planning, app store considerations, instrumentation, performance, stability, accessibility and privacy. Excellent communication and stakeholder management skills, with the ability to turn complexity into a clear narrative, make ownership explicit and influence across disciplines and seniority levels. Sound judgement in ambiguity, customer obsession and a high bar for coherent, intuitive and inclusive mobile experiences. Highly organised and dependable, with the ability to retain context, provide continuity and manage a smooth maternity cover handover. Charlotte Tilbury is a fast paced, dynamic and ever evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global DreamTeam. While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connections with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. If you need support or would like to apply through an alternative method, please contact us at . Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind the scenes moments.
25/07/2026
Full time
About Charlotte Tilbury Beauty Founded in 2013 by world renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy to use, easy to choose, easy to gift icons, we've become one of the most talked about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. About the role The App Squad owns the Charlotte Tilbury mobile app experience across iOS and Android. Our ambition is to make the app our highest value digital channel for routine, loyalty and exclusive demand: helping customers discover, decide and buy with confidence while creating reasons to return through personalised utility, exclusive access and engaging beauty experiences. We are looking for a Product Manager to join the squad on a fixed term maternity cover contract. You will own the product direction and day to day product leadership for the app, translating company and digital priorities into a measurable roadmap with well framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product Design, Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade offs. As maternity cover, you will provide continuity for the squad and support a thoughtful transition at the end of the contract. As a Product Manager - App - 6 Month Maternity Cover you will The role spans the full product lifecycle, from strategy and discovery through delivery, launch and learning. Responsibilities include: Own and communicate the App Squad's product strategy, OKRs and roadmap across iOS and Android, driving app contribution, customer value, retention, loyalty engagement and a lower friction path to purchase. Frame and prioritise opportunities using an explicit value hypothesis: the customer behaviour to change, mechanism KPI, Product and P&L outcomes, expected impact, timing, confidence, feasibility and intended learning. Lead evidence based discovery and partner with Digital Product Design from the outset, co owning the problem while bringing together analytics, research, customer feedback, commercial context and experience insight. Work closely with Engineering and Delivery Managers to turn shaped opportunities into credible delivery plans, align milestones and dependencies, manage risks, remove blockers and maintain delivery confidence. Balance strategic bets and optimisation with platform health and foundational capabilities, making scope, sequencing and opportunity cost trade offs explicit. Define success measures, guardrails and instrumentation with Data and Engineering, using A/B tests, prototypes, usability testing, phased rollouts or post launch reviews where they improve decision quality. Drive launch readiness with Design, Engineering and Delivery Managers, protecting the intended customer outcome and experience quality while managing scope and timing responsibly. Close the loop after launch by reviewing KPI movement and customer signals, then recommending whether to iterate, scale, stop or move on. Create a clear product narrative for stakeholders, share context transparently, clarify decision rights and escort disagreements with options, trade offs and a recommendation. Provide continuity throughout the fixed term cover, keeping roadmap rationale, decisions, risks, learnings and commitments well documented for an effective handover. Who you will work with App Team About you The role requires strong mobile product craft, commercial judgement and collaborative leadership, including: Proven Product Management experience delivering and improving consumer facing digital products, with meaningful ownership of a native mobile app across iOS and Android. Strong outcome led product practice and commercial judgement: setting OKRs, defining KPI stacks, framing value, prioritising opportunities and linking product metrics to revenue, retention or customer value. Experience using product analytics, customer insight and experimentation to make decisions, define success criteria and evaluate impact after launch. A track record of working with Product Design, Engineering and Delivery Managers in a cross functional squad, shaping early and navigating scope, quality, technical, dependency and delivery trade offs. Strong understanding of mobile product delivery, including release planning, app store considerations, instrumentation, performance, stability, accessibility and privacy. Excellent communication and stakeholder management skills, with the ability to turn complexity into a clear narrative, make ownership explicit and influence across disciplines and seniority levels. Sound judgement in ambiguity, customer obsession and a high bar for coherent, intuitive and inclusive mobile experiences. Highly organised and dependable, with the ability to retain context, provide continuity and manage a smooth maternity cover handover. Charlotte Tilbury is a fast paced, dynamic and ever evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global DreamTeam. While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connections with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. If you need support or would like to apply through an alternative method, please contact us at . Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind the scenes moments.
About Charlotte Tilbury Beauty Founded in 2013 by world renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy to use, easy to choose, easy to gift icons, we've become one of the most talked about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. About the role The App Squad owns the Charlotte Tilbury mobile app experience across iOS and Android. Our ambition is to make the app our highest value digital channel for routine, loyalty and exclusive demand: helping customers discover, decide and buy with confidence while creating reasons to return through personalised utility, exclusive access and engaging beauty experiences. We are looking for a Product Manager to join the squad on a fixed term maternity cover contract. You will own the product direction and day to day product leadership for the app, translating company and digital priorities into a measurable roadmap with well framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product Design, Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade offs. As maternity cover, you will provide continuity for the squad and support a thoughtful transition at the end of the contract. As a Product Manager - App - 6 Month Maternity Cover you will The role spans the full product lifecycle, from strategy and discovery through delivery, launch and learning. Responsibilities include: Own and communicate the App Squad's product strategy, OKRs and roadmap across iOS and Android, driving app contribution, customer value, retention, loyalty engagement and a lower friction path to purchase. Frame and prioritise opportunities using an explicit value hypothesis: the customer behaviour to change, mechanism KPI, Product and P&L outcomes, expected impact, timing, confidence, feasibility and intended learning. Lead evidence based discovery and partner with Digital Product Design from the outset, co owning the problem while bringing together analytics, research, customer feedback, commercial context and experience insight. Work closely with Engineering and Delivery Managers to turn shaped opportunities into credible delivery plans, align milestones and dependencies, manage risks, remove blockers and maintain delivery confidence. Balance strategic bets and optimisation with platform health and foundational capabilities, making scope, sequencing and opportunity cost trade offs explicit. Define success measures, guardrails and instrumentation with Data and Engineering, using A/B tests, prototypes, usability testing, phased rollouts or post launch reviews where they improve decision quality. Drive launch readiness with Design, Engineering and Delivery Managers, protecting the intended customer outcome and experience quality while managing scope and timing responsibly. Close the loop after launch by reviewing KPI movement and customer signals, then recommending whether to iterate, scale, stop or move on. Create a clear product narrative for stakeholders, share context transparently, clarify decision rights and escort disagreements with options, trade offs and a recommendation. Provide continuity throughout the fixed term cover, keeping roadmap rationale, decisions, risks, learnings and commitments well documented for an effective handover. Who you will work with App Team About you The role requires strong mobile product craft, commercial judgement and collaborative leadership, including: Proven Product Management experience delivering and improving consumer facing digital products, with meaningful ownership of a native mobile app across iOS and Android. Strong outcome led product practice and commercial judgement: setting OKRs, defining KPI stacks, framing value, prioritising opportunities and linking product metrics to revenue, retention or customer value. Experience using product analytics, customer insight and experimentation to make decisions, define success criteria and evaluate impact after launch. A track record of working with Product Design, Engineering and Delivery Managers in a cross functional squad, shaping early and navigating scope, quality, technical, dependency and delivery trade offs. Strong understanding of mobile product delivery, including release planning, app store considerations, instrumentation, performance, stability, accessibility and privacy. Excellent communication and stakeholder management skills, with the ability to turn complexity into a clear narrative, make ownership explicit and influence across disciplines and seniority levels. Sound judgement in ambiguity, customer obsession and a high bar for coherent, intuitive and inclusive mobile experiences. Highly organised and dependable, with the ability to retain context, provide continuity and manage a smooth maternity cover handover. Charlotte Tilbury is a fast paced, dynamic and ever evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global DreamTeam. While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connections with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. If you need support or would like to apply through an alternative method, please contact us at . Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind the scenes moments.
25/07/2026
Full time
About Charlotte Tilbury Beauty Founded in 2013 by world renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy to use, easy to choose, easy to gift icons, we've become one of the most talked about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. About the role The App Squad owns the Charlotte Tilbury mobile app experience across iOS and Android. Our ambition is to make the app our highest value digital channel for routine, loyalty and exclusive demand: helping customers discover, decide and buy with confidence while creating reasons to return through personalised utility, exclusive access and engaging beauty experiences. We are looking for a Product Manager to join the squad on a fixed term maternity cover contract. You will own the product direction and day to day product leadership for the app, translating company and digital priorities into a measurable roadmap with well framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product Design, Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade offs. As maternity cover, you will provide continuity for the squad and support a thoughtful transition at the end of the contract. As a Product Manager - App - 6 Month Maternity Cover you will The role spans the full product lifecycle, from strategy and discovery through delivery, launch and learning. Responsibilities include: Own and communicate the App Squad's product strategy, OKRs and roadmap across iOS and Android, driving app contribution, customer value, retention, loyalty engagement and a lower friction path to purchase. Frame and prioritise opportunities using an explicit value hypothesis: the customer behaviour to change, mechanism KPI, Product and P&L outcomes, expected impact, timing, confidence, feasibility and intended learning. Lead evidence based discovery and partner with Digital Product Design from the outset, co owning the problem while bringing together analytics, research, customer feedback, commercial context and experience insight. Work closely with Engineering and Delivery Managers to turn shaped opportunities into credible delivery plans, align milestones and dependencies, manage risks, remove blockers and maintain delivery confidence. Balance strategic bets and optimisation with platform health and foundational capabilities, making scope, sequencing and opportunity cost trade offs explicit. Define success measures, guardrails and instrumentation with Data and Engineering, using A/B tests, prototypes, usability testing, phased rollouts or post launch reviews where they improve decision quality. Drive launch readiness with Design, Engineering and Delivery Managers, protecting the intended customer outcome and experience quality while managing scope and timing responsibly. Close the loop after launch by reviewing KPI movement and customer signals, then recommending whether to iterate, scale, stop or move on. Create a clear product narrative for stakeholders, share context transparently, clarify decision rights and escort disagreements with options, trade offs and a recommendation. Provide continuity throughout the fixed term cover, keeping roadmap rationale, decisions, risks, learnings and commitments well documented for an effective handover. Who you will work with App Team About you The role requires strong mobile product craft, commercial judgement and collaborative leadership, including: Proven Product Management experience delivering and improving consumer facing digital products, with meaningful ownership of a native mobile app across iOS and Android. Strong outcome led product practice and commercial judgement: setting OKRs, defining KPI stacks, framing value, prioritising opportunities and linking product metrics to revenue, retention or customer value. Experience using product analytics, customer insight and experimentation to make decisions, define success criteria and evaluate impact after launch. A track record of working with Product Design, Engineering and Delivery Managers in a cross functional squad, shaping early and navigating scope, quality, technical, dependency and delivery trade offs. Strong understanding of mobile product delivery, including release planning, app store considerations, instrumentation, performance, stability, accessibility and privacy. Excellent communication and stakeholder management skills, with the ability to turn complexity into a clear narrative, make ownership explicit and influence across disciplines and seniority levels. Sound judgement in ambiguity, customer obsession and a high bar for coherent, intuitive and inclusive mobile experiences. Highly organised and dependable, with the ability to retain context, provide continuity and manage a smooth maternity cover handover. Charlotte Tilbury is a fast paced, dynamic and ever evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global DreamTeam. While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connections with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. If you need support or would like to apply through an alternative method, please contact us at . Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind the scenes moments.
Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product, you'll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end-to-end customer experience as a product: defining what we build, why it matters, and how it differentiates us as a brand, as we move towards a more premium positioning. From first discovery to post-purchase and loyalty, this role is responsible for shaping a seamless, intuitive, and elevated experience that customers love. You will define and own the global customer value proposition across digital and retail channels, translating brand NDA into tangible, high-quality product experiences. This role sits at the intersection of product, experience design, technology, and commercial, with a clear mandate: build experiences that Customers will love and make them come back. Your understanding and love for the brand is equally critical. CORE ACCOUNTABILITIES As our Head of Global Customer Product, you will be responsible for: Defining and owning the global customer product strategy, creating a clear vision, value proposition and prioritised roadmap that delivers a seamless, premium customer experience across digital and retail touchpoints while balancing global consistency with appropriate local flexibility. Leading the design and evolution of the end-to-end customer journey, establishing global experience principles and overseeing the core product capabilities across discovery, commerce, checkout, delivery, returns, loyalty and sustainability to drive engagement, satisfaction and long-term customer value. Driving product excellence through insight and collaboration, using customer research, data, experimentation and market feedback to prioritise improvements, while partnering closely with Technology, Experience Design, CRM, Data and Operations to deliver commercially impactful solutions. Establishing governance and decision-making for customer experience, setting product principles and guardrails, evaluating market experience deviations and ensuring every customer interaction reflects the brand's quality, consistency and strategic priorities. Building and developing a high-performing product organisation, leading product managers, fostering a culture of ownership, innovation and continuous improvement, and championing the effective use of AI and emerging technologies to enhance product delivery and team performance. KEY SKILLS & CAPABILITIES Put simply, the key things we're looking for are: A proven customer product leader, with extensive experience building and scaling customer-facing digital products, defining product vision and delivering seamless, premium customer experiences that drive commercial outcomes. Strong product strategy and customer experience expertise, with the ability to translate customer insight, data and market trends into clear product roadmaps, prioritise effectively and optimise the end-to-end customer journey across digital and retail channels. Excellent commercial, analytical and technical capability, combining product analytics, experimentation and customer intuition with a strong understanding of e-commerce platforms, CRM, AI technologies and the wider customer technology ecosystem. Exceptional leadership, collaboration and decision-making skills, able to influence senior stakeholders, partner effectively with Product, Technology, Data, Design and regional teams, and make confident decisions in complex, fast-paced environments. A high standard of product craftsmanship and execution, with a relentless focus on quality, simplicity, innovation and continuous improvement, while championing modern ways of working and the practical application of AI to enhance product development and team performance. WHAT'S IN IT FOR YOU? Hybrid working Welcome free pair of Docs 'Buy as you Earn' Share scheme 65% off all Docs 50% off Accessories Pension Scheme through Aviva Life Assurance 25 Days Annual Leave + Bank Holidays Private healthcare2 paid volunteer days per year READY TO FILL YOUR BOOTS? If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you. Application closing date: Tuesday 4th of August 2026 At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring their authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
25/07/2026
Full time
Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product, you'll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end-to-end customer experience as a product: defining what we build, why it matters, and how it differentiates us as a brand, as we move towards a more premium positioning. From first discovery to post-purchase and loyalty, this role is responsible for shaping a seamless, intuitive, and elevated experience that customers love. You will define and own the global customer value proposition across digital and retail channels, translating brand NDA into tangible, high-quality product experiences. This role sits at the intersection of product, experience design, technology, and commercial, with a clear mandate: build experiences that Customers will love and make them come back. Your understanding and love for the brand is equally critical. CORE ACCOUNTABILITIES As our Head of Global Customer Product, you will be responsible for: Defining and owning the global customer product strategy, creating a clear vision, value proposition and prioritised roadmap that delivers a seamless, premium customer experience across digital and retail touchpoints while balancing global consistency with appropriate local flexibility. Leading the design and evolution of the end-to-end customer journey, establishing global experience principles and overseeing the core product capabilities across discovery, commerce, checkout, delivery, returns, loyalty and sustainability to drive engagement, satisfaction and long-term customer value. Driving product excellence through insight and collaboration, using customer research, data, experimentation and market feedback to prioritise improvements, while partnering closely with Technology, Experience Design, CRM, Data and Operations to deliver commercially impactful solutions. Establishing governance and decision-making for customer experience, setting product principles and guardrails, evaluating market experience deviations and ensuring every customer interaction reflects the brand's quality, consistency and strategic priorities. Building and developing a high-performing product organisation, leading product managers, fostering a culture of ownership, innovation and continuous improvement, and championing the effective use of AI and emerging technologies to enhance product delivery and team performance. KEY SKILLS & CAPABILITIES Put simply, the key things we're looking for are: A proven customer product leader, with extensive experience building and scaling customer-facing digital products, defining product vision and delivering seamless, premium customer experiences that drive commercial outcomes. Strong product strategy and customer experience expertise, with the ability to translate customer insight, data and market trends into clear product roadmaps, prioritise effectively and optimise the end-to-end customer journey across digital and retail channels. Excellent commercial, analytical and technical capability, combining product analytics, experimentation and customer intuition with a strong understanding of e-commerce platforms, CRM, AI technologies and the wider customer technology ecosystem. Exceptional leadership, collaboration and decision-making skills, able to influence senior stakeholders, partner effectively with Product, Technology, Data, Design and regional teams, and make confident decisions in complex, fast-paced environments. A high standard of product craftsmanship and execution, with a relentless focus on quality, simplicity, innovation and continuous improvement, while championing modern ways of working and the practical application of AI to enhance product development and team performance. WHAT'S IN IT FOR YOU? Hybrid working Welcome free pair of Docs 'Buy as you Earn' Share scheme 65% off all Docs 50% off Accessories Pension Scheme through Aviva Life Assurance 25 Days Annual Leave + Bank Holidays Private healthcare2 paid volunteer days per year READY TO FILL YOUR BOOTS? If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you. Application closing date: Tuesday 4th of August 2026 At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring their authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Digital Partnerships Manager Department: Digital Reporting to: Partnerships Lead About the Role We are looking for an experienced and commercially minded Digital Partnerships Manager to lead and develop key strategic partnerships across Digital Partnerships including Buy Now Pay Later (BNPL), payments, loyalty and marketing partnerships. This is a varied role that combines partnership management, marketing, analytics and commercial performance. The successful candidate will manage relationships with key partners including Klarna, Clearpay and other payment providers, driving performance, optimisation, customer engagement and commercial growth. The role will also support the ongoing development of our loyalty programme through rewards and partnership opportunities, while delivering high-profile marketing activations with major brands such as Mastercard around key cultural and sporting events. This position is ideal for someone who combines strong analytical capabilities with a creative marketing mindset. Key Responsibilities Buy Now Pay Later (BNPL) & Payments Partnerships Own and manage relationships with key BNPL and payment partners including Klarna, Clearpay and other strategic providers. Develop and implement joint business plans to drive commercial growth and customer acquisition. Monitor and optimise partner performance against agreed KPIs and objectives. Identify and deliver new partnership opportunities, launches and strategic initiatives. Ensure all partner marketing activity is aligned with broader business objectives. Conduct regular market reviews and competitor analysis to identify emerging trends, opportunities and risks within the BNPL landscape. Ensure all BNPL and payment partner activity complies with internal policies, regulatory requirements and industry standards. Marketing & Campaign Management Develop and deliver co-funded and partner-led marketing campaigns across multiple channels. Manage the creation, optimisation and deployment of marketing assets for partner campaigns. Work closely with internal creative, trading and marketing teams to ensure campaigns are delivered effectively. Manage marketing partnerships with strategic partners including Mastercard and other key brands. Measure campaign effectiveness and provide actionable recommendations for future activity. Performance, Reporting & Analytics Produce regular performance reporting and insights for internal and external stakeholders. Analyse customer, campaign, partnership and commercial performance data to identify opportunities for optimisation. Deliver clear recommendations and strategic insights to senior stakeholders. Develop KPI dashboards and reporting frameworks to measure partnership success. Use data and market intelligence to support strategic decision-making. Loyalty Programme Support Support the growth and development of the company's loyalty programme through new partnership opportunities. Identify and secure reward and benefit opportunities that enhance member engagement and value. Collaborate with loyalty, CRM and marketing teams to deliver partnership-led member experiences. Stakeholder Management Build strong relationships across marketing, trading, finance, legal, CRM, loyalty and digital teams. Skills & Experience Minimum 5 years' experience in marketing, digital marketing, performance marketing, partnerships or a related commercial role. Strong commercial awareness and ability to identify growth opportunities. Experience analysing performance data and translating insights into action. Excellent reporting, presentation and communication skills. Strong project management and organisational capabilities. Experience managing marketing campaigns and partner-funded activities. Ability to build relationships and influence stakeholders at all levels.
24/07/2026
Full time
Digital Partnerships Manager Department: Digital Reporting to: Partnerships Lead About the Role We are looking for an experienced and commercially minded Digital Partnerships Manager to lead and develop key strategic partnerships across Digital Partnerships including Buy Now Pay Later (BNPL), payments, loyalty and marketing partnerships. This is a varied role that combines partnership management, marketing, analytics and commercial performance. The successful candidate will manage relationships with key partners including Klarna, Clearpay and other payment providers, driving performance, optimisation, customer engagement and commercial growth. The role will also support the ongoing development of our loyalty programme through rewards and partnership opportunities, while delivering high-profile marketing activations with major brands such as Mastercard around key cultural and sporting events. This position is ideal for someone who combines strong analytical capabilities with a creative marketing mindset. Key Responsibilities Buy Now Pay Later (BNPL) & Payments Partnerships Own and manage relationships with key BNPL and payment partners including Klarna, Clearpay and other strategic providers. Develop and implement joint business plans to drive commercial growth and customer acquisition. Monitor and optimise partner performance against agreed KPIs and objectives. Identify and deliver new partnership opportunities, launches and strategic initiatives. Ensure all partner marketing activity is aligned with broader business objectives. Conduct regular market reviews and competitor analysis to identify emerging trends, opportunities and risks within the BNPL landscape. Ensure all BNPL and payment partner activity complies with internal policies, regulatory requirements and industry standards. Marketing & Campaign Management Develop and deliver co-funded and partner-led marketing campaigns across multiple channels. Manage the creation, optimisation and deployment of marketing assets for partner campaigns. Work closely with internal creative, trading and marketing teams to ensure campaigns are delivered effectively. Manage marketing partnerships with strategic partners including Mastercard and other key brands. Measure campaign effectiveness and provide actionable recommendations for future activity. Performance, Reporting & Analytics Produce regular performance reporting and insights for internal and external stakeholders. Analyse customer, campaign, partnership and commercial performance data to identify opportunities for optimisation. Deliver clear recommendations and strategic insights to senior stakeholders. Develop KPI dashboards and reporting frameworks to measure partnership success. Use data and market intelligence to support strategic decision-making. Loyalty Programme Support Support the growth and development of the company's loyalty programme through new partnership opportunities. Identify and secure reward and benefit opportunities that enhance member engagement and value. Collaborate with loyalty, CRM and marketing teams to deliver partnership-led member experiences. Stakeholder Management Build strong relationships across marketing, trading, finance, legal, CRM, loyalty and digital teams. Skills & Experience Minimum 5 years' experience in marketing, digital marketing, performance marketing, partnerships or a related commercial role. Strong commercial awareness and ability to identify growth opportunities. Experience analysing performance data and translating insights into action. Excellent reporting, presentation and communication skills. Strong project management and organisational capabilities. Experience managing marketing campaigns and partner-funded activities. Ability to build relationships and influence stakeholders at all levels.
Job Summary Senior Display Media Executive - 6 month fixed term contract, reporting to the Digital Media Manager - Luxury. Location: Westfield office in London. Department size: 4. Key Responsibilities Manage day-to-day execution and optimisation of biddable media campaigns across DV360, Campaign Manager, Criteo, and RTB House (display and programmatic). Develop targeting strategies and identify key performance levers across channels, markets, and campaign types. Monitor, analyse, and report on campaign performance, spending, and ecommerce KPIs to drive continuous improvement. Maintain accurate data collection and reporting through GA360, Funnel IO, Tableau, and other analytics tools. Plan, execute, and evaluate A/B tests and performance initiatives to uncover trends, insights, and optimisation opportunities. Troubleshoot campaign or tracking issues proactively and provide effective, solution oriented recommendations. Collaborate closely with internal teams, external stakeholders, and platform partners to ensure smooth execution and best in class creative delivery. Qualifications & Experience Hands on experience managing display and programmematic campaigns through DV360 and Campaign Manager. Strong understanding of digital media metrics, ecommerce KPIs, and performance driven optimisation strategies. Experience with Google Display reserved and managed buys; familiarity with Criteo and RTB House is a plus. Advanced analytical and quantitative skills with confidence interpreting data and turning insights into actions. Strong proficiency in MS Excel and PowerPoint, with excellent reporting and presentation capabilities. Highly organised with the ability to manage multiple projects and priorities simultaneously in a fast paced environment. Collaborative and proactive team player with agency experience preferred and the ability to work both independently and cross functionally. Benefits Pension contribution from both employee and company. Access to an array of discounts on theme park and cinema tickets. Staff discount and exclusive staff sales. Private healthcare for you and your family. Flexible working arrangements. Chance to be part of a supportive, fun team that supports each other. EEO Statement LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
24/07/2026
Full time
Job Summary Senior Display Media Executive - 6 month fixed term contract, reporting to the Digital Media Manager - Luxury. Location: Westfield office in London. Department size: 4. Key Responsibilities Manage day-to-day execution and optimisation of biddable media campaigns across DV360, Campaign Manager, Criteo, and RTB House (display and programmatic). Develop targeting strategies and identify key performance levers across channels, markets, and campaign types. Monitor, analyse, and report on campaign performance, spending, and ecommerce KPIs to drive continuous improvement. Maintain accurate data collection and reporting through GA360, Funnel IO, Tableau, and other analytics tools. Plan, execute, and evaluate A/B tests and performance initiatives to uncover trends, insights, and optimisation opportunities. Troubleshoot campaign or tracking issues proactively and provide effective, solution oriented recommendations. Collaborate closely with internal teams, external stakeholders, and platform partners to ensure smooth execution and best in class creative delivery. Qualifications & Experience Hands on experience managing display and programmematic campaigns through DV360 and Campaign Manager. Strong understanding of digital media metrics, ecommerce KPIs, and performance driven optimisation strategies. Experience with Google Display reserved and managed buys; familiarity with Criteo and RTB House is a plus. Advanced analytical and quantitative skills with confidence interpreting data and turning insights into actions. Strong proficiency in MS Excel and PowerPoint, with excellent reporting and presentation capabilities. Highly organised with the ability to manage multiple projects and priorities simultaneously in a fast paced environment. Collaborative and proactive team player with agency experience preferred and the ability to work both independently and cross functionally. Benefits Pension contribution from both employee and company. Access to an array of discounts on theme park and cinema tickets. Staff discount and exclusive staff sales. Private healthcare for you and your family. Flexible working arrangements. Chance to be part of a supportive, fun team that supports each other. EEO Statement LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Lead the Combined Authority s digital content function, setting the strategic direction for all digital channels and ensuring high quality, insight driven content that supports the organisation s priorities and prepares the CA for the arrival of its first Mayor in 2027. This role is critical in laying the foundations for the CA s digital presence ahead of the 2027 mayoral elections, ensuring the organisation has a strong, coherent, accessible digital voice ready for the incoming Mayor. Own the digital content strategy and Content Forward Plan, ensuring it complements and amplifies the News Forward Plan. Operate as a pragmatic, confident, organised senior practitioner who can work across multiple organisations and build strong, inclusive relationships with colleagues in councils, partner bodies, and external stakeholders, especially during statutory consultations where coordinated, accessible digital content is essential. RESPONSIBILITIES; the Digital Content Manager will Digital content strategy : develop and deliver a CA wide digital content strategy aligned to corporate priorities and ready to support the incoming Mayor s communications needs. Content delivery plan: create and maintain a forward plan of digital content that complements the News Forward Plan and supports proactive and reactive communications. Foundations for 2027 : ensure digital channels, processes, standards, and content formats are robust, modern, and scalable ahead of the 2027 mayoral elections and transition to a mayoral CA. Cross organisation collaboration : work confidently and constructively with colleagues across constituent councils, combined authority partners, transport bodies, and external agencies to ensure aligned messaging and coordinated digital output. Support statutory consultations : develop and deliver clear, accessible digital content for statutory consultations, ensuring information is accurate, inclusive, and easy for the public to engage with. Strategic alignment with news : partner with the Head of News to ensure digital content amplifies announcements, press activity, and major events, providing digital expertise the news team does not hold. Platform leadership: oversee content across all CA digital channels (website, social media, newsletters, video platforms), ensuring consistency, accessibility, and brand alignment. Insight driven optimisation : use analytics, audience insight, and performance data to shape content decisions, improve reach, and refine strategy. Multimedia production : commission, oversee, and produce high quality video, photography, graphics, animations, and interactive content. Active and responsive delivery: operate at pace, responding quickly to emerging issues, opportunities, and reputational risks with timely, accurate digital content. Team leadership: manage and develop the Social Media Officer; oversee freelancers, agencies, and production partners. Inclusive content: ensure all content is accessible, representative, and inclusive, meeting WCAG standards and reflecting the diversity of the CA region. Self starter mindset : proactively identify gaps, opportunities, and improvements in digital content and channel performance without waiting for instruction. Governance & compliance: ensure digital content meets legal, ethical, and political restrictions, including pre election rules. Political neutrality : maintain impartiality and ensure content complies with all statutory restrictions during the pre election period ahead of the Mayoral election 2027. REQUIREMENTS the Digital Content Manager will have Essential Strategic digital leadership experience in a complex organisation, ideally public sector, political, or corporate. Proven ability to develop and deliver digital content strategies and multi channel delivery plans. Strong understanding of social media trends, algorithms, audience behaviour, and platform best practice. Confident working with senior leaders, elected members, and communications colleagues across multiple organisations. Experience supporting or delivering statutory consultations, including producing accessible digital content and coordinating with policy teams and partner councils. Demonstrable experience in video production, editing, graphic design, and multimedia storytelling. Strong analytical skills with experience using insights tools (Meta Business Suite, Google Analytics, Sprout, Hootsuite, etc.). Highly organised, able to manage multiple priorities and deadlines. Pragmatic problem solver with the ability to balance political, operational, and reputational considerations. Active and self starting approach able to anticipate needs, spot opportunities, and drive work forward independently. Experience leading and developing junior digital staff. Ability to work in a politically restricted environment with sound judgement. Commitment to inclusive communication and accessible content. Desirable Experience in local government, devolution, or mayoral environments. Experience commissioning and managing agencies or production companies. Understanding of behavioural insights and audience segmentation. Experience with web content management systems and UX principles. ADDITIONAL INFORMATION The Combined Authority operates a flexible working policy. Regular presence in the region will be important to build relationships. Attendance at monthly in-person Management Board meetings may be required. Attendance at bi-monthly Board Meetings is required. The nature of the work may involve the post-holder carrying out work outside normal working hours. This is not a complete statement of all duties and responsibilities of this post. The postholder may be required to carry out other duties as directed, and which are commensurate with the level of the post. This document will also be supplemented by annual key objectives which will be set through the performance review process.
24/07/2026
Contractor
Lead the Combined Authority s digital content function, setting the strategic direction for all digital channels and ensuring high quality, insight driven content that supports the organisation s priorities and prepares the CA for the arrival of its first Mayor in 2027. This role is critical in laying the foundations for the CA s digital presence ahead of the 2027 mayoral elections, ensuring the organisation has a strong, coherent, accessible digital voice ready for the incoming Mayor. Own the digital content strategy and Content Forward Plan, ensuring it complements and amplifies the News Forward Plan. Operate as a pragmatic, confident, organised senior practitioner who can work across multiple organisations and build strong, inclusive relationships with colleagues in councils, partner bodies, and external stakeholders, especially during statutory consultations where coordinated, accessible digital content is essential. RESPONSIBILITIES; the Digital Content Manager will Digital content strategy : develop and deliver a CA wide digital content strategy aligned to corporate priorities and ready to support the incoming Mayor s communications needs. Content delivery plan: create and maintain a forward plan of digital content that complements the News Forward Plan and supports proactive and reactive communications. Foundations for 2027 : ensure digital channels, processes, standards, and content formats are robust, modern, and scalable ahead of the 2027 mayoral elections and transition to a mayoral CA. Cross organisation collaboration : work confidently and constructively with colleagues across constituent councils, combined authority partners, transport bodies, and external agencies to ensure aligned messaging and coordinated digital output. Support statutory consultations : develop and deliver clear, accessible digital content for statutory consultations, ensuring information is accurate, inclusive, and easy for the public to engage with. Strategic alignment with news : partner with the Head of News to ensure digital content amplifies announcements, press activity, and major events, providing digital expertise the news team does not hold. Platform leadership: oversee content across all CA digital channels (website, social media, newsletters, video platforms), ensuring consistency, accessibility, and brand alignment. Insight driven optimisation : use analytics, audience insight, and performance data to shape content decisions, improve reach, and refine strategy. Multimedia production : commission, oversee, and produce high quality video, photography, graphics, animations, and interactive content. Active and responsive delivery: operate at pace, responding quickly to emerging issues, opportunities, and reputational risks with timely, accurate digital content. Team leadership: manage and develop the Social Media Officer; oversee freelancers, agencies, and production partners. Inclusive content: ensure all content is accessible, representative, and inclusive, meeting WCAG standards and reflecting the diversity of the CA region. Self starter mindset : proactively identify gaps, opportunities, and improvements in digital content and channel performance without waiting for instruction. Governance & compliance: ensure digital content meets legal, ethical, and political restrictions, including pre election rules. Political neutrality : maintain impartiality and ensure content complies with all statutory restrictions during the pre election period ahead of the Mayoral election 2027. REQUIREMENTS the Digital Content Manager will have Essential Strategic digital leadership experience in a complex organisation, ideally public sector, political, or corporate. Proven ability to develop and deliver digital content strategies and multi channel delivery plans. Strong understanding of social media trends, algorithms, audience behaviour, and platform best practice. Confident working with senior leaders, elected members, and communications colleagues across multiple organisations. Experience supporting or delivering statutory consultations, including producing accessible digital content and coordinating with policy teams and partner councils. Demonstrable experience in video production, editing, graphic design, and multimedia storytelling. Strong analytical skills with experience using insights tools (Meta Business Suite, Google Analytics, Sprout, Hootsuite, etc.). Highly organised, able to manage multiple priorities and deadlines. Pragmatic problem solver with the ability to balance political, operational, and reputational considerations. Active and self starting approach able to anticipate needs, spot opportunities, and drive work forward independently. Experience leading and developing junior digital staff. Ability to work in a politically restricted environment with sound judgement. Commitment to inclusive communication and accessible content. Desirable Experience in local government, devolution, or mayoral environments. Experience commissioning and managing agencies or production companies. Understanding of behavioural insights and audience segmentation. Experience with web content management systems and UX principles. ADDITIONAL INFORMATION The Combined Authority operates a flexible working policy. Regular presence in the region will be important to build relationships. Attendance at monthly in-person Management Board meetings may be required. Attendance at bi-monthly Board Meetings is required. The nature of the work may involve the post-holder carrying out work outside normal working hours. This is not a complete statement of all duties and responsibilities of this post. The postholder may be required to carry out other duties as directed, and which are commensurate with the level of the post. This document will also be supplemented by annual key objectives which will be set through the performance review process.
Digital Marketing Manager £50,000 - £60,000 DOE London - Hybrid (2 days office / 3 days home) Are you a commercially driven Digital Marketing Manager ready to take full ownership of a brand's digital performance? We're looking for someone to lead paid media, SEO, CRM and website strategy end-to-end - with real autonomy to shape how we win. This is a hands-on, high-impact role for someone who thrives on testing, iterating and turning data into decisions. You'll have the freedom to use your own initiative and expertise to drive results, working in line with our wider marketing strategy and objectives. What you'll do • Own digital strategy and performance across paid media (Google, Meta, TikTok), SEO/GEO, CRM and website optimisation • Line manage and develop a small team of digital specialists • Lead on AI integration across marketing and customer journey workflows • Report performance insights and recommendations directly to senior leadership • Manage budgets, ROI and external agency relationships What we're looking for • 4+ years in a digital or performance marketing role, ideally in-house • Strong hands-on paid media experience • Solid SEO, CRO and analytics skills (GA4, Clarity or similar) • Line management or strong mentoring experience • Confident, organised and commercially minded, comfortable working at pace Why join us • Hybrid working: 2 days in the office, 3 days from home • Genuine autonomy to shape and own your channels, backed by a supportive team • A fast-paced, growing business where your impact is visible • Real scope to prove your expertise and develop your career further
22/07/2026
Full time
Digital Marketing Manager £50,000 - £60,000 DOE London - Hybrid (2 days office / 3 days home) Are you a commercially driven Digital Marketing Manager ready to take full ownership of a brand's digital performance? We're looking for someone to lead paid media, SEO, CRM and website strategy end-to-end - with real autonomy to shape how we win. This is a hands-on, high-impact role for someone who thrives on testing, iterating and turning data into decisions. You'll have the freedom to use your own initiative and expertise to drive results, working in line with our wider marketing strategy and objectives. What you'll do • Own digital strategy and performance across paid media (Google, Meta, TikTok), SEO/GEO, CRM and website optimisation • Line manage and develop a small team of digital specialists • Lead on AI integration across marketing and customer journey workflows • Report performance insights and recommendations directly to senior leadership • Manage budgets, ROI and external agency relationships What we're looking for • 4+ years in a digital or performance marketing role, ideally in-house • Strong hands-on paid media experience • Solid SEO, CRO and analytics skills (GA4, Clarity or similar) • Line management or strong mentoring experience • Confident, organised and commercially minded, comfortable working at pace Why join us • Hybrid working: 2 days in the office, 3 days from home • Genuine autonomy to shape and own your channels, backed by a supportive team • A fast-paced, growing business where your impact is visible • Real scope to prove your expertise and develop your career further
We are seeking an experienced Senior Producer to lead the planning and delivery of high-quality digital and creative content across multiple campaigns and platforms. Applicants must hold a valid UK Security Clearance to be considered for this position. Working closely with the Production Manager, Creative Strategists, and Content Producers, the Senior Producer will turn strategic and creative concepts into polished deliverables - managing teams, timelines, and creative workflows from ideation through to final delivery. This role requires strong creative judgement, production management skills, and the ability to work across multiple formats and channels. It's ideal for someone who thrives at the intersection of storytelling, coordination, and creative execution. This role is dependent on contract award. Once awarded, it will be a three year contract due to start from August. What you'll be doing: Lead the production and delivery of digital and creative content across multiple campaigns, ensuring outputs meet strategic objectives and quality standards. Interpret creative briefs and oversee the full production lifecycle - from concept development and scripting to editing and delivery. Manage day-to-day coordination between creative, digital, strategy and operations teams, ensuring smooth communication and efficient workflows. Support with scheduling, budgeting, resourcing, and contractor management. Provide feedback and mentorship to Content Producers, Editors, and Designers to maintain high creative standards. Skilled at transforming audience analytics into engaging and impactful creative ideas Collaborate with strategists and digital teams to ensure all content aligns with audience insights and campaign goals. Maintain awareness of emerging digital trends, storytelling formats, and creative technologies. Ensure compliance with Zinc's safeguarding, security, and data protection protocols across all production activities. Must have UK Security Clearance 5+ years' experience in digital or creative production, ideally within an agency, NGO, or communications environment. Strong understanding of end-to-end production workflows, including creative development, filming, and post-production. Proven ability to manage multiple projects, teams, and external suppliers under tight deadlines. Skilled in creative storytelling, with a strong eye for visual and narrative quality. Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and generative AI tools. Excellent project management and organisational skills, with meticulous attention to detail. Strong interpersonal and communication skills, with experience collaborating across multidisciplinary teams. Ability to balance creative ambition with logistical and budgetary realities. Familiarity with digital and social media platforms, formats, and audience engagement principles. A proactive, adaptable, and solutions-focused mindset, comfortable working in fast-paced and evolving contexts. This role is dependent on contract award , but identifying suitable, security cleared candidates now is essential to strengthen our proposal. We need to name qualified individuals in the bid so they can be mobilised quickly once the project is approved. The expected start date is August or September. You should be able to commute easily to Zinc's London office on a weekly basis.
21/07/2026
Full time
We are seeking an experienced Senior Producer to lead the planning and delivery of high-quality digital and creative content across multiple campaigns and platforms. Applicants must hold a valid UK Security Clearance to be considered for this position. Working closely with the Production Manager, Creative Strategists, and Content Producers, the Senior Producer will turn strategic and creative concepts into polished deliverables - managing teams, timelines, and creative workflows from ideation through to final delivery. This role requires strong creative judgement, production management skills, and the ability to work across multiple formats and channels. It's ideal for someone who thrives at the intersection of storytelling, coordination, and creative execution. This role is dependent on contract award. Once awarded, it will be a three year contract due to start from August. What you'll be doing: Lead the production and delivery of digital and creative content across multiple campaigns, ensuring outputs meet strategic objectives and quality standards. Interpret creative briefs and oversee the full production lifecycle - from concept development and scripting to editing and delivery. Manage day-to-day coordination between creative, digital, strategy and operations teams, ensuring smooth communication and efficient workflows. Support with scheduling, budgeting, resourcing, and contractor management. Provide feedback and mentorship to Content Producers, Editors, and Designers to maintain high creative standards. Skilled at transforming audience analytics into engaging and impactful creative ideas Collaborate with strategists and digital teams to ensure all content aligns with audience insights and campaign goals. Maintain awareness of emerging digital trends, storytelling formats, and creative technologies. Ensure compliance with Zinc's safeguarding, security, and data protection protocols across all production activities. Must have UK Security Clearance 5+ years' experience in digital or creative production, ideally within an agency, NGO, or communications environment. Strong understanding of end-to-end production workflows, including creative development, filming, and post-production. Proven ability to manage multiple projects, teams, and external suppliers under tight deadlines. Skilled in creative storytelling, with a strong eye for visual and narrative quality. Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and generative AI tools. Excellent project management and organisational skills, with meticulous attention to detail. Strong interpersonal and communication skills, with experience collaborating across multidisciplinary teams. Ability to balance creative ambition with logistical and budgetary realities. Familiarity with digital and social media platforms, formats, and audience engagement principles. A proactive, adaptable, and solutions-focused mindset, comfortable working in fast-paced and evolving contexts. This role is dependent on contract award , but identifying suitable, security cleared candidates now is essential to strengthen our proposal. We need to name qualified individuals in the bid so they can be mobilised quickly once the project is approved. The expected start date is August or September. You should be able to commute easily to Zinc's London office on a weekly basis.
Overview At NewDay, we are modernising how we serve customers and investing in platforms, automation and AI to power exceptional experiences. We are seeking a Senior Dynamics 365 Developer to design, develop and evolve our customer service and contact centre technology landscape. This role sits at the intersection of customer experience, engineering and AI, helping to deliver next-generation capabilities across Dynamics 365, Power Platform, Copilot Studio and Azure. You will work on business-critical solutions that support customer operations, empowering colleagues with modern tools and creating seamless, intelligent experiences for millions of customers. Responsibilities Dynamics 365 & Contact Centre Engineering - Design, develop and support Microsoft Dynamics 365 Contact Centre solutions across voice, chat, messaging and digital engagement channels. Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies. Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences. Develop solutions that improve agent productivity, operational efficiency and customer outcomes. Support contact centre transformation initiatives through modern cloud-based customer engagement technologies. Power Platform Development - Design and build solutions using Power Apps, Power Automate and Power BI. Create scalable low-code and pro-code solutions that integrate into NewDay's technology ecosystem. Develop and maintain Dataverse data models with security, governance, data quality and performance. Implement automated workflows and business processes that reduce manual effort and improve customer journeys. Deliver customer-facing and colleague-facing solutions using Power Pages. AI & Intelligent Automation - Design and develop intelligent customer experiences using Microsoft Copilot Studio. Build virtual agents, conversational AI solutions and self-service capabilities that improve engagement and resolution rates. Develop automated workflows that leverage AI to streamline processes. Support governance, monitoring and ongoing optimisation of AI-powered solutions across the platform. Explore emerging Microsoft AI technologies to create business value. Integration & Solution Delivery - Design and deliver API-based integrations between Dynamics 365, enterprise platforms and third-party services. Collaborate with integration teams to create scalable, secure and maintainable solutions. Develop custom extensions using .NET and React where required. Work closely with Product Managers, Business Analysts and Customer Operations teams to translate requirements into robust technical solutions. Ensure all solutions align with enterprise architecture, security standards and regulatory requirements. Platform Support & Continuous Improvement - Provide ongoing platform support, troubleshooting and root-cause analysis for complex issues. Monitor platform performance and proactively identify opportunities for optimisation and automation. Improve resilience, scalability and operational efficiency across the Dynamics ecosystem. Act as a technical escalation point for critical platform incidents. Participate in an on-call support rota when required. What We're Looking For Essential Experience - Solid experience developing and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Demonstrable experience implementing Dynamics 365 Omnichannel capabilities (voice, chat, messaging and digital engagement). Experience developing and deploying Dynamics 365 Contact Centre Chat and Voice solutions. Strong Power Platform development experience (Power Apps, Power Automate and Dataverse). Experience building solutions with Microsoft Copilot Studio and conversational AI technologies. Solid understanding of Dataverse architecture, security models and data management practices. Experience delivering API-based integrations between enterprise applications. Commercial experience developing applications using .NET and React. Experience integrating Microsoft Teams and Azure Communication Services with Dynamics 365. Solid understanding of authentication, authorisation and identity management principles. Experience with Microsoft Entra ID, including access controls and security policies. Knowledge of contact centre routing models, agent capacity management, work classification and omnichannel engagement platforms. Experience working in Agile delivery environments using GitHub, Jira and DevOps practices. Strong communication and stakeholder management skills, with the ability to translate technical concepts into business value. Technical Expertise - Dynamics 365 Customer Service; Dynamics 365 Contact Centre; Dynamics 365 Omnichannel. Desirable Experience Experience designing and implementing advanced Copilot Studio Agents and generative AI solutions. Experience with Azure Functions, Logic Apps, Service Bus and API Management. Experience delivering Infrastructure as Code and automated CI/CD pipelines. Familiarity with Azure Application Insights and Log Analytics. Experience developing operational reporting and analytics solutions using Power BI. Experience leading technical design workshops and architecture discussions. Experience mentoring developers and contributing to engineering communities of practice. Knowledge of cloud security principles and secure software development practices. Microsoft Dynamics 365 and/or Power Platform certifications. Note: This description focuses on responsibilities and qualifications for the Senior Dynamics 365 Developer role and omits company promotional sections and application-process content.
20/07/2026
Full time
Overview At NewDay, we are modernising how we serve customers and investing in platforms, automation and AI to power exceptional experiences. We are seeking a Senior Dynamics 365 Developer to design, develop and evolve our customer service and contact centre technology landscape. This role sits at the intersection of customer experience, engineering and AI, helping to deliver next-generation capabilities across Dynamics 365, Power Platform, Copilot Studio and Azure. You will work on business-critical solutions that support customer operations, empowering colleagues with modern tools and creating seamless, intelligent experiences for millions of customers. Responsibilities Dynamics 365 & Contact Centre Engineering - Design, develop and support Microsoft Dynamics 365 Contact Centre solutions across voice, chat, messaging and digital engagement channels. Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies. Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences. Develop solutions that improve agent productivity, operational efficiency and customer outcomes. Support contact centre transformation initiatives through modern cloud-based customer engagement technologies. Power Platform Development - Design and build solutions using Power Apps, Power Automate and Power BI. Create scalable low-code and pro-code solutions that integrate into NewDay's technology ecosystem. Develop and maintain Dataverse data models with security, governance, data quality and performance. Implement automated workflows and business processes that reduce manual effort and improve customer journeys. Deliver customer-facing and colleague-facing solutions using Power Pages. AI & Intelligent Automation - Design and develop intelligent customer experiences using Microsoft Copilot Studio. Build virtual agents, conversational AI solutions and self-service capabilities that improve engagement and resolution rates. Develop automated workflows that leverage AI to streamline processes. Support governance, monitoring and ongoing optimisation of AI-powered solutions across the platform. Explore emerging Microsoft AI technologies to create business value. Integration & Solution Delivery - Design and deliver API-based integrations between Dynamics 365, enterprise platforms and third-party services. Collaborate with integration teams to create scalable, secure and maintainable solutions. Develop custom extensions using .NET and React where required. Work closely with Product Managers, Business Analysts and Customer Operations teams to translate requirements into robust technical solutions. Ensure all solutions align with enterprise architecture, security standards and regulatory requirements. Platform Support & Continuous Improvement - Provide ongoing platform support, troubleshooting and root-cause analysis for complex issues. Monitor platform performance and proactively identify opportunities for optimisation and automation. Improve resilience, scalability and operational efficiency across the Dynamics ecosystem. Act as a technical escalation point for critical platform incidents. Participate in an on-call support rota when required. What We're Looking For Essential Experience - Solid experience developing and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Demonstrable experience implementing Dynamics 365 Omnichannel capabilities (voice, chat, messaging and digital engagement). Experience developing and deploying Dynamics 365 Contact Centre Chat and Voice solutions. Strong Power Platform development experience (Power Apps, Power Automate and Dataverse). Experience building solutions with Microsoft Copilot Studio and conversational AI technologies. Solid understanding of Dataverse architecture, security models and data management practices. Experience delivering API-based integrations between enterprise applications. Commercial experience developing applications using .NET and React. Experience integrating Microsoft Teams and Azure Communication Services with Dynamics 365. Solid understanding of authentication, authorisation and identity management principles. Experience with Microsoft Entra ID, including access controls and security policies. Knowledge of contact centre routing models, agent capacity management, work classification and omnichannel engagement platforms. Experience working in Agile delivery environments using GitHub, Jira and DevOps practices. Strong communication and stakeholder management skills, with the ability to translate technical concepts into business value. Technical Expertise - Dynamics 365 Customer Service; Dynamics 365 Contact Centre; Dynamics 365 Omnichannel. Desirable Experience Experience designing and implementing advanced Copilot Studio Agents and generative AI solutions. Experience with Azure Functions, Logic Apps, Service Bus and API Management. Experience delivering Infrastructure as Code and automated CI/CD pipelines. Familiarity with Azure Application Insights and Log Analytics. Experience developing operational reporting and analytics solutions using Power BI. Experience leading technical design workshops and architecture discussions. Experience mentoring developers and contributing to engineering communities of practice. Knowledge of cloud security principles and secure software development practices. Microsoft Dynamics 365 and/or Power Platform certifications. Note: This description focuses on responsibilities and qualifications for the Senior Dynamics 365 Developer role and omits company promotional sections and application-process content.
Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service - not just to our customers, but to our people too. We're proud of our friendly, dog loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive. We're seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast paced merchandising function within a scaling digital business. How You'll Make a Difference You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You'll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience. This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets. Key Responsibilities Lead and develop the online merchandising strategy to drive conversion, revenue, and profit Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns Continuously optimise site performance using analytics, search data, and customer behaviour insights Develop and maintain robust product lifecycle and listing audit processes Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance Improve onsite search performance and personalisation to enhance customer experience Build strong supplier and brand relationships to secure high quality product content Lead people management activity including 1:1s, appraisals, and performance development Drive process improvement and embed a high performance, data led culture You Might Be a Great Fit If Proven success in an eCommerce merchandising or trading role with measurable commercial impact Strong leadership experience, with the ability to build, develop, and motivate high performing teams Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour Experienced in using web analytics tools (e.g. GA, heatmaps, ContentSquare) Comfortable working with product data, PIM systems, and ecommerce platformsStrong stakeholder management skills across commercial, marketing, and supplier partners Highly organised, detail oriented, and able to manage multiple priorities in a fast paced environment Confident using data to influence decisions and drive continuous improvement Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly) Experience in pet retail or similar high volume eCommerce environments Exposure to product discovery and optimisation tools How We'll Support You A key leadership role within a growing eCommerce function Opportunities to influence strategy and drive commercial performance Ongoing learning and development supported by experienced colleagues and leaders A collaborative, values led culture focused on care, community and continuous improvement What You'll Get 5 weeks holiday (increasing with service) + bank holidays Bring your dog to work Up to 50% discount on pet products and veterinary fees (IVC practices) Company pension (5% employee / 3% employer) Hybrid working model Employee Assistance Programme & wellbeing support Cycle to Work scheme Healthcare Cash Plan Retail discounts via our rewards platform Free on site parking Friendly, casual, dog loving office culture What We Offer Our Team Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers IVC Evidensia UK IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom Diversity, Equality, Inclusion and Belonging We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from any minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
20/07/2026
Full time
Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service - not just to our customers, but to our people too. We're proud of our friendly, dog loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive. We're seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast paced merchandising function within a scaling digital business. How You'll Make a Difference You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You'll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience. This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets. Key Responsibilities Lead and develop the online merchandising strategy to drive conversion, revenue, and profit Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns Continuously optimise site performance using analytics, search data, and customer behaviour insights Develop and maintain robust product lifecycle and listing audit processes Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance Improve onsite search performance and personalisation to enhance customer experience Build strong supplier and brand relationships to secure high quality product content Lead people management activity including 1:1s, appraisals, and performance development Drive process improvement and embed a high performance, data led culture You Might Be a Great Fit If Proven success in an eCommerce merchandising or trading role with measurable commercial impact Strong leadership experience, with the ability to build, develop, and motivate high performing teams Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour Experienced in using web analytics tools (e.g. GA, heatmaps, ContentSquare) Comfortable working with product data, PIM systems, and ecommerce platformsStrong stakeholder management skills across commercial, marketing, and supplier partners Highly organised, detail oriented, and able to manage multiple priorities in a fast paced environment Confident using data to influence decisions and drive continuous improvement Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly) Experience in pet retail or similar high volume eCommerce environments Exposure to product discovery and optimisation tools How We'll Support You A key leadership role within a growing eCommerce function Opportunities to influence strategy and drive commercial performance Ongoing learning and development supported by experienced colleagues and leaders A collaborative, values led culture focused on care, community and continuous improvement What You'll Get 5 weeks holiday (increasing with service) + bank holidays Bring your dog to work Up to 50% discount on pet products and veterinary fees (IVC practices) Company pension (5% employee / 3% employer) Hybrid working model Employee Assistance Programme & wellbeing support Cycle to Work scheme Healthcare Cash Plan Retail discounts via our rewards platform Free on site parking Friendly, casual, dog loving office culture What We Offer Our Team Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers IVC Evidensia UK IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom Diversity, Equality, Inclusion and Belonging We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from any minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Product Manager - OnlineApplylocations: GBR-London-Kingsway: GBR - Peterborough - WWHtime type: Full timeposted on: Posted Todayjob requisition id: JR49942 Role: Product Manager - Online Role Type: Permanent, Full Time Working Location: London or Peterborough, Hybrid (3 days per week in office) Reports to: Head of Product Role summary We're looking for an energetic, hands-on Product Manager to lead the delivery of key online journeys and ecommerce experiences across Travelex's digital channels. This role sits within our Online product area, supporting customer journeys, ecommerce capabilities, content and web platform initiatives, with a focus on clear backlog ownership and effective delivery. You'll operate in a regulated, global environment, working across engineering, commercial teams, geo teams and external partners to translate business and customer needs into clear, deliverable outcomes. This is a delivery-focused Product role - you'll be expected to bring structure, clarity and momentum to a wide range of initiatives. Key responsibilities Own and manage the product backlog for key Online areas Translate business, customer and partner requirements into actionable user stories Work closely with engineering teams to ensure delivery clarity Drive end-to-end delivery and resolve blockers Partner with commercial, geo and operational teams Lead product conversations with senior stakeholders and external partners Own partner-facing interactions and manage delivery complexity Collaborate with design/UX on journeys and content Partnering with Data teams to define analytics briefs to drive measurable outcomes Support CMS and platform evolution Navigate regulated environment requirements Work across global markets and local needs Coordinate effectively with global teams across time zones, with occasional flexibility where required Must have 3+ years experience in Product Manager or similar role Strong online ecommerce product experience Backlog, prioritization and requirements ownership Experience working with engineering teams Strong Agile delivery experience Comfortable leading product discussions with internal stakeholders and external partners Comfortable navigating ambiguity, competing priorities and multi-stakeholder delivery Strong communication and stakeholder management Desirable experience and capabilities Regulated environment experience CMS / web platform experience Partner / B2B2C experience Global product experience APIs and integrations exposure Third-party/vendor experience Ecommerce fulfilment understanding Understanding of SEO and emerging search paradigms (AEO/GEO) CMS / web platform experience including structured or headless content environments Why Travelex? To remain the world's leading foreign exchange specialist, we are focused on making our customers' lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way - enabling them to travel confidently because they know they have us to lean on.Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
20/07/2026
Full time
Product Manager - OnlineApplylocations: GBR-London-Kingsway: GBR - Peterborough - WWHtime type: Full timeposted on: Posted Todayjob requisition id: JR49942 Role: Product Manager - Online Role Type: Permanent, Full Time Working Location: London or Peterborough, Hybrid (3 days per week in office) Reports to: Head of Product Role summary We're looking for an energetic, hands-on Product Manager to lead the delivery of key online journeys and ecommerce experiences across Travelex's digital channels. This role sits within our Online product area, supporting customer journeys, ecommerce capabilities, content and web platform initiatives, with a focus on clear backlog ownership and effective delivery. You'll operate in a regulated, global environment, working across engineering, commercial teams, geo teams and external partners to translate business and customer needs into clear, deliverable outcomes. This is a delivery-focused Product role - you'll be expected to bring structure, clarity and momentum to a wide range of initiatives. Key responsibilities Own and manage the product backlog for key Online areas Translate business, customer and partner requirements into actionable user stories Work closely with engineering teams to ensure delivery clarity Drive end-to-end delivery and resolve blockers Partner with commercial, geo and operational teams Lead product conversations with senior stakeholders and external partners Own partner-facing interactions and manage delivery complexity Collaborate with design/UX on journeys and content Partnering with Data teams to define analytics briefs to drive measurable outcomes Support CMS and platform evolution Navigate regulated environment requirements Work across global markets and local needs Coordinate effectively with global teams across time zones, with occasional flexibility where required Must have 3+ years experience in Product Manager or similar role Strong online ecommerce product experience Backlog, prioritization and requirements ownership Experience working with engineering teams Strong Agile delivery experience Comfortable leading product discussions with internal stakeholders and external partners Comfortable navigating ambiguity, competing priorities and multi-stakeholder delivery Strong communication and stakeholder management Desirable experience and capabilities Regulated environment experience CMS / web platform experience Partner / B2B2C experience Global product experience APIs and integrations exposure Third-party/vendor experience Ecommerce fulfilment understanding Understanding of SEO and emerging search paradigms (AEO/GEO) CMS / web platform experience including structured or headless content environments Why Travelex? To remain the world's leading foreign exchange specialist, we are focused on making our customers' lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way - enabling them to travel confidently because they know they have us to lean on.Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our people make Sky a truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in-house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test-and-learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Demonstrable experience delivering digital merchandising, e-commerce or online customer experience initiatives across high-traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross-functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence-based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high-quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test-and-learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in-person collaboration. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media. There's more to our work than work. We've built an inclusive culture where we can learn from each other and innovate together. There's plenty of opportunities for you to explore what you're passionate about.
19/07/2026
Full time
Our people make Sky a truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in-house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test-and-learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Demonstrable experience delivering digital merchandising, e-commerce or online customer experience initiatives across high-traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross-functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence-based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high-quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test-and-learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in-person collaboration. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media. There's more to our work than work. We've built an inclusive culture where we can learn from each other and innovate together. There's plenty of opportunities for you to explore what you're passionate about.
Role/Team overview Our people make Skya truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test and learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Essential criteria Demonstrable experience delivering digital merchandising, e commerce or online customer experience initiatives across high traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test and learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in person collaboration. Equal opportunity We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Legal To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. Criminal record check If your application is successful, we'll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
19/07/2026
Full time
Role/Team overview Our people make Skya truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe's leading media and entertainment brand - and we are truly proud and excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it. What you'll do Own the end-to-end delivery of merchandising experiences across and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience. Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV. Partner with external agencies, our in house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives. Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity. Champion a test and learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels. What you'll bring Essential criteria Demonstrable experience delivering digital merchandising, e commerce or online customer experience initiatives across high traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience. Proven experience working within agile, cross functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities. Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery. Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence based recommendations and optimise digital customer journeys. Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high quality work within tight deadlines. Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance. Desirable skills and experience Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content. Experience contributing to experimentation programmes, including A/B testing, personalisation or test and learn initiatives, using insights and performance data to optimise digital experiences. Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare. Benefits and perks Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you'll benefit from both focused time and in person collaboration. Equal opportunity We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Legal To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. Criminal record check If your application is successful, we'll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
