Alexander Mann Solutions - Public Sector Resourcing
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
28/07/2026
Contractor
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
IAM Specialist £500 per day INSIDE IR35 3 days on site We're looking for an experienced IAM Specialist to join a cyber security team and play a key role in implementing and configuring an Identity Governance and Administration (IGA) platform. This is a hands-on technical role for someone with strong experience in IGA, identity life cycle management and access governance, working closely with HR, IT Operations and application owners to deliver secure and efficient identity and access processes. What You'll Be Doing Implement and configure an IGA platform such as SailPoint, Saviynt, Omada or One Identity. Integrate IGA with Microsoft Entra ID/Azure AD and authoritative sources such as HR systems and databases. Design and automate Joiner-Mover-Leaver (JML) processes. Build access request and approval workflows. Implement access certification and recertification campaigns. Develop RBAC, role mining and entitlement management models. Configure connectors across Active Directory, Entra ID, SaaS and on-premise applications. Implement Segregation of Duties (SoD) policies and access risk controls. Work with SAML, OAuth 2.0, OpenID Connect and SCIM. Troubleshoot provisioning, synchronisation and connector issues. Support application onboarding, technical documentation and audit requirements. What We're Looking For Hands-on experience implementing IGA platforms such as SailPoint, Saviynt, Omada, One Identity or similar. Strong experience with Microsoft Entra ID/Azure AD integration. Solid knowledge of identity life cycle management and JML automation. Experience with RBAC, access certification and entitlement management. Knowledge of Active Directory, LDAP and hybrid identity. Understanding of SAML, OAuth 2.0, OpenID Connect and SCIM. Knowledge of ISO 27001 and NIST CSF. Strong troubleshooting and technical documentation skills.
28/07/2026
Contractor
IAM Specialist £500 per day INSIDE IR35 3 days on site We're looking for an experienced IAM Specialist to join a cyber security team and play a key role in implementing and configuring an Identity Governance and Administration (IGA) platform. This is a hands-on technical role for someone with strong experience in IGA, identity life cycle management and access governance, working closely with HR, IT Operations and application owners to deliver secure and efficient identity and access processes. What You'll Be Doing Implement and configure an IGA platform such as SailPoint, Saviynt, Omada or One Identity. Integrate IGA with Microsoft Entra ID/Azure AD and authoritative sources such as HR systems and databases. Design and automate Joiner-Mover-Leaver (JML) processes. Build access request and approval workflows. Implement access certification and recertification campaigns. Develop RBAC, role mining and entitlement management models. Configure connectors across Active Directory, Entra ID, SaaS and on-premise applications. Implement Segregation of Duties (SoD) policies and access risk controls. Work with SAML, OAuth 2.0, OpenID Connect and SCIM. Troubleshoot provisioning, synchronisation and connector issues. Support application onboarding, technical documentation and audit requirements. What We're Looking For Hands-on experience implementing IGA platforms such as SailPoint, Saviynt, Omada, One Identity or similar. Strong experience with Microsoft Entra ID/Azure AD integration. Solid knowledge of identity life cycle management and JML automation. Experience with RBAC, access certification and entitlement management. Knowledge of Active Directory, LDAP and hybrid identity. Understanding of SAML, OAuth 2.0, OpenID Connect and SCIM. Knowledge of ISO 27001 and NIST CSF. Strong troubleshooting and technical documentation skills.
Duty Manager/SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager/SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
28/07/2026
Full time
Duty Manager/SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager/SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
PAM Specialist £500 per day INSIDE IR35 2 - 3 days a week onsite We're looking for an experienced PAM Specialist to join a cyber security team and take responsibility for the implementation and management of a BeyondTrust Privileged Access Management (PAM) platform. This is a hands-on technical role focused on securing privileged access, managing privileged accounts and implementing least privilege principles across a complex enterprise environment. Key Responsibilities Implement and manage BeyondTrust Password Safe and Privileged Remote Access. Configure credential vaulting, password rotation and Just-in-Time (JIT) access. Implement privileged session recording and monitoring. Onboard Windows, Linux/Unix Servers, network devices and applications. Manage service accounts, shared credentials and privileged accounts. Integrate PAM with Active Directory, Microsoft Entra ID and SIEM platforms. Troubleshoot platform, connector and session issues. Manage upgrades, patching and platform health. Maintain technical documentation and support audit requirements. Essential Skills Hands-on experience implementing and managing PAM solutions. Strong BeyondTrust experience, particularly Password Safe and Privileged Remote Access. Knowledge of privileged account management, credential vaulting and password rotation. Experience with session monitoring and recording. Experience onboarding Servers, network devices and applications to PAM platforms. Knowledge of Active Directory and SIEM integration. Strong troubleshooting and documentation skills. Knowledge of ISO 27001 and NIST CSF.
28/07/2026
Contractor
PAM Specialist £500 per day INSIDE IR35 2 - 3 days a week onsite We're looking for an experienced PAM Specialist to join a cyber security team and take responsibility for the implementation and management of a BeyondTrust Privileged Access Management (PAM) platform. This is a hands-on technical role focused on securing privileged access, managing privileged accounts and implementing least privilege principles across a complex enterprise environment. Key Responsibilities Implement and manage BeyondTrust Password Safe and Privileged Remote Access. Configure credential vaulting, password rotation and Just-in-Time (JIT) access. Implement privileged session recording and monitoring. Onboard Windows, Linux/Unix Servers, network devices and applications. Manage service accounts, shared credentials and privileged accounts. Integrate PAM with Active Directory, Microsoft Entra ID and SIEM platforms. Troubleshoot platform, connector and session issues. Manage upgrades, patching and platform health. Maintain technical documentation and support audit requirements. Essential Skills Hands-on experience implementing and managing PAM solutions. Strong BeyondTrust experience, particularly Password Safe and Privileged Remote Access. Knowledge of privileged account management, credential vaulting and password rotation. Experience with session monitoring and recording. Experience onboarding Servers, network devices and applications to PAM platforms. Knowledge of Active Directory and SIEM integration. Strong troubleshooting and documentation skills. Knowledge of ISO 27001 and NIST CSF.
Information Security Engineer Ampthill, Bedfordshire, UK £ p/a with BUPA, bonus, 4 day work week Reporting to the EMEA Information Security Officer, the Information Security Engineer will be responsible for the security engineering, accreditation, and lifecycle assurance of classified and sensitive IT systems. The role will support the design, implementation, operation, and continuous improvement of secure IT environments, ensuring compliance with UK Government, MoD, and Lockheed Martin security requirements. The successful candidate will work closely with programme teams, architects, infrastructure engineers, accrediting authorities, and information assurance stakeholders to ensure security is embedded throughout the system lifecycle.Key Responsibilities: Lead the implementation of Secure by Design principles across classified IT systems and projects Provide security engineering expertise throughout the system development and operational lifecycle, ensuring security requirements are identified and implemented from concept through disposal. Conduct security architecture reviews, threat assessments, and technical risk analysis for classified environments. Support the development and maintenance of system security documentation, security architectures, and security operating procedures. Lead and coordinate system accreditation activities for classified and sensitive systems. Develop and maintain accreditation artefacts including Risk Management and Accreditation Documentation Sets (RMADS), Security Cases, Security Management Plans, and supporting evidence. Work with Accreditors, Security Controllers, and customer security representatives to obtain and maintain Authority to Operate (ATO) approvals. Ensure continued compliance with applicable regulatory, contractual, and customer security requirements throughout system operation. Identify, assess, and mitigate cybersecurity risks within classified IT environments. Conduct security assessments, vulnerability reviews, and compliance audits against corporate and government security standards. Support risk treatment planning and remediation activities. Ensure alignment with NCSC, MoD, JSP, NIST, and Lockheed Martin security policies and standards where applicable. Support incident response investigations affecting classified systems. Assist with vulnerability management, patch management, and security monitoring activities. Participate in security reviews and technical investigations to identify root causes and corrective actions. Provide technical guidance to system administrators and engineering teams on security controls and best practices. Collaborate with programme managers, solution architects, IT teams, information assurance practitioners, and customer representatives. Provide security guidance to project teams during system design, implementation, and operational support phases. Support customer and regulatory audits and inspections. Required skills, qualifications and experience Strong understanding of Microsoft Windows Server, Linux operating systems, virtualisation technologies, and enterprise networking. Experience securing classified, air-gapped, or highly regulated IT environments. Knowledge of cloud security principles including AWS, IaaS, and PaaS technologies where applicable. Familiarity with security technologies including endpoint protection, SIEM, vulnerability management, encryption, and identity management solutions Demonstrable experience applying Secure by Design principles in complex IT systems and programmes. Experience conducting security architecture reviews, threat modelling, and risk assessments. Strong understanding of system hardening, security controls implementation, and security testing methodologies. Experience supporting system engineering and security requirements management within regulated environments. Accreditation & ATO Experience Proven experience developing accreditation evidence and security assurance documentation. Experience obtaining and maintaining Authority to Operate (ATO) approvals for classified or regulated systems. Knowledge of UK Government and MoD accreditation processes and assurance frameworks. Experience working directly with accrediting authorities, security controllers, or customer assurance organisations. Excellent written and verbal communication skills. Ability to communicate technical security concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Ability to work independently while supporting multiple programmes and stakeholders. CISSP, CISM, or equivalent Information Assurance certification. Degree in Cyber Security, Information Security, Computer Science, Engineering, or a related discipline. Experience within Defence, Aerospace, Government, or National Security sectors. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
28/07/2026
Full time
Information Security Engineer Ampthill, Bedfordshire, UK £ p/a with BUPA, bonus, 4 day work week Reporting to the EMEA Information Security Officer, the Information Security Engineer will be responsible for the security engineering, accreditation, and lifecycle assurance of classified and sensitive IT systems. The role will support the design, implementation, operation, and continuous improvement of secure IT environments, ensuring compliance with UK Government, MoD, and Lockheed Martin security requirements. The successful candidate will work closely with programme teams, architects, infrastructure engineers, accrediting authorities, and information assurance stakeholders to ensure security is embedded throughout the system lifecycle.Key Responsibilities: Lead the implementation of Secure by Design principles across classified IT systems and projects Provide security engineering expertise throughout the system development and operational lifecycle, ensuring security requirements are identified and implemented from concept through disposal. Conduct security architecture reviews, threat assessments, and technical risk analysis for classified environments. Support the development and maintenance of system security documentation, security architectures, and security operating procedures. Lead and coordinate system accreditation activities for classified and sensitive systems. Develop and maintain accreditation artefacts including Risk Management and Accreditation Documentation Sets (RMADS), Security Cases, Security Management Plans, and supporting evidence. Work with Accreditors, Security Controllers, and customer security representatives to obtain and maintain Authority to Operate (ATO) approvals. Ensure continued compliance with applicable regulatory, contractual, and customer security requirements throughout system operation. Identify, assess, and mitigate cybersecurity risks within classified IT environments. Conduct security assessments, vulnerability reviews, and compliance audits against corporate and government security standards. Support risk treatment planning and remediation activities. Ensure alignment with NCSC, MoD, JSP, NIST, and Lockheed Martin security policies and standards where applicable. Support incident response investigations affecting classified systems. Assist with vulnerability management, patch management, and security monitoring activities. Participate in security reviews and technical investigations to identify root causes and corrective actions. Provide technical guidance to system administrators and engineering teams on security controls and best practices. Collaborate with programme managers, solution architects, IT teams, information assurance practitioners, and customer representatives. Provide security guidance to project teams during system design, implementation, and operational support phases. Support customer and regulatory audits and inspections. Required skills, qualifications and experience Strong understanding of Microsoft Windows Server, Linux operating systems, virtualisation technologies, and enterprise networking. Experience securing classified, air-gapped, or highly regulated IT environments. Knowledge of cloud security principles including AWS, IaaS, and PaaS technologies where applicable. Familiarity with security technologies including endpoint protection, SIEM, vulnerability management, encryption, and identity management solutions Demonstrable experience applying Secure by Design principles in complex IT systems and programmes. Experience conducting security architecture reviews, threat modelling, and risk assessments. Strong understanding of system hardening, security controls implementation, and security testing methodologies. Experience supporting system engineering and security requirements management within regulated environments. Accreditation & ATO Experience Proven experience developing accreditation evidence and security assurance documentation. Experience obtaining and maintaining Authority to Operate (ATO) approvals for classified or regulated systems. Knowledge of UK Government and MoD accreditation processes and assurance frameworks. Experience working directly with accrediting authorities, security controllers, or customer assurance organisations. Excellent written and verbal communication skills. Ability to communicate technical security concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Ability to work independently while supporting multiple programmes and stakeholders. CISSP, CISM, or equivalent Information Assurance certification. Degree in Cyber Security, Information Security, Computer Science, Engineering, or a related discipline. Experience within Defence, Aerospace, Government, or National Security sectors. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
TECHNICAL INFRASTRUCTURE ARCHITECT To provide technical infrastructure architecture leadership and design assurance for the Tech Fundamentals workstream, ensuring Safe & Legal Day-1 requirements are met and that staff can securely access core systems, applications and data during transition to the new authorities. The role leads the assessment of legacy infrastructure across the 12 councils and develops safe, resilient transition and convergence options across networks, identity, Microsoft 365, telephony and cyber-security controls. Key outputs: • Current-state baseline of core infrastructure, dependencies and risks across all councils • Assured transition and convergence options for key technical domains, including network interconnect, identity, Microsoft 365, telephony and security controls • Technical design standards and decision records to support consistent implementation • Clear management of technical risks, dependencies and service continuity requirements This role supports Surrey s Local Government Reorganisation within the IT & Data theme, working in the Technical Fundamentals workstream to help deliver Safe & Legal requirements. Working with SMEs across the 12 councils and delivery partners, the postholder reviews current tools, enterprise platforms, configurations and infrastructure constraints to ensure transition designs are practical, assured and deliverable. Key areas of focus include networking and connectivity, Microsoft 365 tenant and domain dependencies, telephony and contact centre transition, identity and access management, and cyber-security controls. No formal line management responsibility. The postholder coordinates multi disciplinary delivery teams across concurrent projects, including third party/supplier resources, and provides task direction, prioritisation and escalation to maintain delivery. May provide coaching and delivery support to project managers within the workstream Analysis, Reporting & Documentation • Advise on the analysis and interpretation of data, identify trends and test solutions, present results and put forward recommendations to support the resolution of issues and support decision making. Service Delivery • Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance. • Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards. • Ensure professional and quality service standards are maintained and applied within their area of activity. Planning & Organising • Lead or contribute to the operation of an efficient and effective service ensuring the work of the team supports service plans and that necessary resources are secured. • Lead major projects and reviews within a defined area of work to support and enhance service delivery. Finance/Resource Management • May monitor, analyse and manage delegated budgets, funding and resources in accordance with organisation's policies and procedures. Work with others • Liaise internally and externally to ensure the department/service issues are appropriately represented and acted upon. • Work with managers, service representatives and partners to identify and apply cost effective means of delivering improvements to business processes and strategies. People Management • Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service. • Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To be responsible for ensuring health & safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Degree or equivalent, or significant vocational experience showing development in a series of progressively more demanding relevant work/roles. • Professional qualification or evidence of high. level understanding of relevant business disciplines. • Extensive and comprehensive knowledge of computerised business systems, able to promote the use of IT systems within the service (some roles). • Extensive knowledge of principles, practices, and procedures relating to business planning and financial and organisational management. • Proven written and oral communication and interpersonal skills with established negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. • Ability to understand, meet and exceed customer expectations. • Proven problem solving skills with the capacity to devise and implement innovative solutions. • Proven ability to manage a wide range of complex projects or programmes. • Significant work experience at management level in one or more relevant specialist areas. • Demonstrable experience in successful recruiting, managing, coaching and developing of staff.
28/07/2026
Contractor
TECHNICAL INFRASTRUCTURE ARCHITECT To provide technical infrastructure architecture leadership and design assurance for the Tech Fundamentals workstream, ensuring Safe & Legal Day-1 requirements are met and that staff can securely access core systems, applications and data during transition to the new authorities. The role leads the assessment of legacy infrastructure across the 12 councils and develops safe, resilient transition and convergence options across networks, identity, Microsoft 365, telephony and cyber-security controls. Key outputs: • Current-state baseline of core infrastructure, dependencies and risks across all councils • Assured transition and convergence options for key technical domains, including network interconnect, identity, Microsoft 365, telephony and security controls • Technical design standards and decision records to support consistent implementation • Clear management of technical risks, dependencies and service continuity requirements This role supports Surrey s Local Government Reorganisation within the IT & Data theme, working in the Technical Fundamentals workstream to help deliver Safe & Legal requirements. Working with SMEs across the 12 councils and delivery partners, the postholder reviews current tools, enterprise platforms, configurations and infrastructure constraints to ensure transition designs are practical, assured and deliverable. Key areas of focus include networking and connectivity, Microsoft 365 tenant and domain dependencies, telephony and contact centre transition, identity and access management, and cyber-security controls. No formal line management responsibility. The postholder coordinates multi disciplinary delivery teams across concurrent projects, including third party/supplier resources, and provides task direction, prioritisation and escalation to maintain delivery. May provide coaching and delivery support to project managers within the workstream Analysis, Reporting & Documentation • Advise on the analysis and interpretation of data, identify trends and test solutions, present results and put forward recommendations to support the resolution of issues and support decision making. Service Delivery • Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance. • Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards. • Ensure professional and quality service standards are maintained and applied within their area of activity. Planning & Organising • Lead or contribute to the operation of an efficient and effective service ensuring the work of the team supports service plans and that necessary resources are secured. • Lead major projects and reviews within a defined area of work to support and enhance service delivery. Finance/Resource Management • May monitor, analyse and manage delegated budgets, funding and resources in accordance with organisation's policies and procedures. Work with others • Liaise internally and externally to ensure the department/service issues are appropriately represented and acted upon. • Work with managers, service representatives and partners to identify and apply cost effective means of delivering improvements to business processes and strategies. People Management • Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service. • Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To be responsible for ensuring health & safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Degree or equivalent, or significant vocational experience showing development in a series of progressively more demanding relevant work/roles. • Professional qualification or evidence of high. level understanding of relevant business disciplines. • Extensive and comprehensive knowledge of computerised business systems, able to promote the use of IT systems within the service (some roles). • Extensive knowledge of principles, practices, and procedures relating to business planning and financial and organisational management. • Proven written and oral communication and interpersonal skills with established negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. • Ability to understand, meet and exceed customer expectations. • Proven problem solving skills with the capacity to devise and implement innovative solutions. • Proven ability to manage a wide range of complex projects or programmes. • Significant work experience at management level in one or more relevant specialist areas. • Demonstrable experience in successful recruiting, managing, coaching and developing of staff.
Your new company A forward-thinking public sector organisation in West Yorkshire is seeking an experienced Solution Designer/Infrastructure Lead to join its growing technology team. This is an exciting opportunity to help shape the future technology landscape of a complex organisation that is committed to innovation, digital transformation, and delivering an exceptional experience for its users. Your new role As a Solution Designer/Infrastructure Lead, you will be responsible for translating business requirements into secure, scalable, and resilient technology solutions. Working closely with business stakeholders, developers, infrastructure specialists, and delivery teams, you will play a key role in ensuring technology solutions align with strategic objectives and architectural standards.Key responsibilities include: Designing end-to-end technology solutions across infrastructure, networks, and cyber security Translating business requirements into technical designs and solution specifications Developing and maintaining solution architecture documentation, standards, and blueprints Ensuring solutions are secure, integrated, scalable, and fit for purpose Providing technical leadership throughout the solution lifecycle Collaborating with technical and business teams to deliver successful outcomes Evaluating emerging technologies and recommending suitable solutions Conducting risk assessments and supporting mitigation planning Facilitating stakeholder workshops to gather and validate requirements Supporting Agile delivery methodologies and continuous improvement initiatives What you'll need to succeed Proven experience in Solution Design, Solution Architecture, or a Technical Lead doing a similar role Strong background in infrastructure, cloud, networking, and cyber security technologies Experience designing secure and scalable enterprise solutions within complex environments Strong understanding of system integration, enterprise architecture principles, and technical governance Excellent stakeholder management, communication, and documentation skills Experience working within Agile delivery environments Ability to translate business needs into practical technical solutions Experience within public sector, or similarly complex organisations would be advantageous. What you'll get in return Salary of 47,389 - 56,535 per annum Flexible and hybrid working arrangements Generous annual leave entitlement Excellent pension scheme Ongoing learning and development opportunities Opportunity to shape the future architecture and technology strategy of a large and evolving organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/07/2026
Full time
Your new company A forward-thinking public sector organisation in West Yorkshire is seeking an experienced Solution Designer/Infrastructure Lead to join its growing technology team. This is an exciting opportunity to help shape the future technology landscape of a complex organisation that is committed to innovation, digital transformation, and delivering an exceptional experience for its users. Your new role As a Solution Designer/Infrastructure Lead, you will be responsible for translating business requirements into secure, scalable, and resilient technology solutions. Working closely with business stakeholders, developers, infrastructure specialists, and delivery teams, you will play a key role in ensuring technology solutions align with strategic objectives and architectural standards.Key responsibilities include: Designing end-to-end technology solutions across infrastructure, networks, and cyber security Translating business requirements into technical designs and solution specifications Developing and maintaining solution architecture documentation, standards, and blueprints Ensuring solutions are secure, integrated, scalable, and fit for purpose Providing technical leadership throughout the solution lifecycle Collaborating with technical and business teams to deliver successful outcomes Evaluating emerging technologies and recommending suitable solutions Conducting risk assessments and supporting mitigation planning Facilitating stakeholder workshops to gather and validate requirements Supporting Agile delivery methodologies and continuous improvement initiatives What you'll need to succeed Proven experience in Solution Design, Solution Architecture, or a Technical Lead doing a similar role Strong background in infrastructure, cloud, networking, and cyber security technologies Experience designing secure and scalable enterprise solutions within complex environments Strong understanding of system integration, enterprise architecture principles, and technical governance Excellent stakeholder management, communication, and documentation skills Experience working within Agile delivery environments Ability to translate business needs into practical technical solutions Experience within public sector, or similarly complex organisations would be advantageous. What you'll get in return Salary of 47,389 - 56,535 per annum Flexible and hybrid working arrangements Generous annual leave entitlement Excellent pension scheme Ongoing learning and development opportunities Opportunity to shape the future architecture and technology strategy of a large and evolving organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This position focuses on security monitoring, incident investigation, threat analysis, and operational security improvement. The successful candidate will act as a subject matter expert for cyber security operations, supporting both proactive and reactive security activities while helping to enhance the organisation's overall security maturity. Client Details Our client is a well-established and respected professional services organisation with a strong national presence and a reputation for delivering high-quality solutions to a broad client base. With ongoing investment in technology and cybersecurity, they are committed to maintaining a secure and resilient environment that supports business growth, innovation, and operational excellence. Description Investigating and responding to security incidents escalated through the Security Operations function. Performing detailed security event analysis and identifying potential threats or areas requiring further investigation. Working closely with external security service providers to ensure effective monitoring, alert management, and incident handling. Supporting cyber incident response activities as a technical security specialist. Analysing security metrics and trends, providing recommendations to improve security controls and reduce risk. Delivering and managing security awareness initiatives, including phishing simulations and remediation activities. Maintaining and optimising security monitoring and protection platforms across the technology estate. Conducting security reviews of systems, infrastructure, and operational processes. Collaborating with technology and business teams to drive continuous security improvements. Ensuring security operations align with relevant regulatory, governance, and industry best practice requirements. Contributing to the development and implementation of operational security controls and procedures. Profile Previous experience working within a Security Operations Centre (SOC) or equivalent cyber security environment. Demonstrated experience in security operations, cyber defence, incident response, threat detection, or a related security discipline. Strong understanding of cyber attack techniques, threat actor methodologies, and appropriate mitigation strategies. Experience investigating security incidents and coordinating response activities. Knowledge of Security Information and Event Management (SIEM), Identity and Access Management (IAM), and Data Loss Prevention (DLP) technologies. Good understanding of modern security frameworks, detection engineering concepts, and operational security best practices. Experience securing cloud-based and enterprise collaboration environments. Familiarity with cyber threat intelligence and attack frameworks such as MITRE ATT&CK. Strong analytical and problem-solving skills with the ability to assess security risks effectively. A proactive approach to continuous learning and staying current with emerging threats and security trends. Desirable Degree in Cyber Security, Information Technology, Computer Science, or a related discipline. Relevant industry certifications such as CISSP, GIAC, CompTIA Security+, SC-200, AZ-500, or equivalent. Experience working within regulated or enterprise-scale environments. Job Offer Private healthcare. Life assurance. hybrid working 3 days in offices (Liverpool, Glasgow, London) Ongoing training and professional development opportunities.
28/07/2026
Full time
This position focuses on security monitoring, incident investigation, threat analysis, and operational security improvement. The successful candidate will act as a subject matter expert for cyber security operations, supporting both proactive and reactive security activities while helping to enhance the organisation's overall security maturity. Client Details Our client is a well-established and respected professional services organisation with a strong national presence and a reputation for delivering high-quality solutions to a broad client base. With ongoing investment in technology and cybersecurity, they are committed to maintaining a secure and resilient environment that supports business growth, innovation, and operational excellence. Description Investigating and responding to security incidents escalated through the Security Operations function. Performing detailed security event analysis and identifying potential threats or areas requiring further investigation. Working closely with external security service providers to ensure effective monitoring, alert management, and incident handling. Supporting cyber incident response activities as a technical security specialist. Analysing security metrics and trends, providing recommendations to improve security controls and reduce risk. Delivering and managing security awareness initiatives, including phishing simulations and remediation activities. Maintaining and optimising security monitoring and protection platforms across the technology estate. Conducting security reviews of systems, infrastructure, and operational processes. Collaborating with technology and business teams to drive continuous security improvements. Ensuring security operations align with relevant regulatory, governance, and industry best practice requirements. Contributing to the development and implementation of operational security controls and procedures. Profile Previous experience working within a Security Operations Centre (SOC) or equivalent cyber security environment. Demonstrated experience in security operations, cyber defence, incident response, threat detection, or a related security discipline. Strong understanding of cyber attack techniques, threat actor methodologies, and appropriate mitigation strategies. Experience investigating security incidents and coordinating response activities. Knowledge of Security Information and Event Management (SIEM), Identity and Access Management (IAM), and Data Loss Prevention (DLP) technologies. Good understanding of modern security frameworks, detection engineering concepts, and operational security best practices. Experience securing cloud-based and enterprise collaboration environments. Familiarity with cyber threat intelligence and attack frameworks such as MITRE ATT&CK. Strong analytical and problem-solving skills with the ability to assess security risks effectively. A proactive approach to continuous learning and staying current with emerging threats and security trends. Desirable Degree in Cyber Security, Information Technology, Computer Science, or a related discipline. Relevant industry certifications such as CISSP, GIAC, CompTIA Security+, SC-200, AZ-500, or equivalent. Experience working within regulated or enterprise-scale environments. Job Offer Private healthcare. Life assurance. hybrid working 3 days in offices (Liverpool, Glasgow, London) Ongoing training and professional development opportunities.
Cyber Security Engineer - CrowdStrike Falcon Specialist Contract | £425 per day Outside IR35 | Remote UK We are supporting a major enterprise organisation with the rollout and optimisation of CrowdStrike Falcon across a complex technology estate and are looking for an experienced Cyber Security Engineer with proven, hands-on CrowdStrike implementation expertise. This is an engineering-focused role, not a SOC Analyst position. We are looking for someone who has been responsible for deploying, configuring and enhancing CrowdStrike within large enterprise environments. The Role You'll join an established cyber security programme, taking ownership of CrowdStrike engineering activities across enterprise infrastructure, working closely with security, infrastructure and cloud teams. Key responsibilities include: Deploying and configuring CrowdStrike Falcon across enterprise environments Managing CrowdStrike policies, sensor deployments and platform optimisation Designing and implementing endpoint security controls Integrating CrowdStrike with technologies including Active Directory, ServiceNow, SIEM and SOAR platforms Developing detection rules, response workflows and security policies Supporting threat hunting and improving endpoint visibility Working across Windows server, desktop and cloud workloads Providing technical expertise throughout implementation and operational phases Essential Experience We're particularly interested in candidates who have demonstrable hands-on experience with: Enterprise deployment of CrowdStrike Falcon Falcon sensor rollout and life cycle management Policy creation and tuning Host groups, prevention policies and detection management Incident response and threat hunting using CrowdStrike Falcon Complete, Falcon Insight or Falcon Prevent Integration with Microsoft Sentinel, Splunk, QRadar or similar SIEM platforms Active Directory integration Enterprise-scale security engineering Desirable Experience Microsoft Defender for Endpoint (MDE) SentinelOne Rapid7 Carbon Black Microsoft Sentinel XSOAR or other SOAR platforms Azure, AWS or GCP security PowerShell or Python automation Zero Trust or enterprise security architecture
27/07/2026
Contractor
Cyber Security Engineer - CrowdStrike Falcon Specialist Contract | £425 per day Outside IR35 | Remote UK We are supporting a major enterprise organisation with the rollout and optimisation of CrowdStrike Falcon across a complex technology estate and are looking for an experienced Cyber Security Engineer with proven, hands-on CrowdStrike implementation expertise. This is an engineering-focused role, not a SOC Analyst position. We are looking for someone who has been responsible for deploying, configuring and enhancing CrowdStrike within large enterprise environments. The Role You'll join an established cyber security programme, taking ownership of CrowdStrike engineering activities across enterprise infrastructure, working closely with security, infrastructure and cloud teams. Key responsibilities include: Deploying and configuring CrowdStrike Falcon across enterprise environments Managing CrowdStrike policies, sensor deployments and platform optimisation Designing and implementing endpoint security controls Integrating CrowdStrike with technologies including Active Directory, ServiceNow, SIEM and SOAR platforms Developing detection rules, response workflows and security policies Supporting threat hunting and improving endpoint visibility Working across Windows server, desktop and cloud workloads Providing technical expertise throughout implementation and operational phases Essential Experience We're particularly interested in candidates who have demonstrable hands-on experience with: Enterprise deployment of CrowdStrike Falcon Falcon sensor rollout and life cycle management Policy creation and tuning Host groups, prevention policies and detection management Incident response and threat hunting using CrowdStrike Falcon Complete, Falcon Insight or Falcon Prevent Integration with Microsoft Sentinel, Splunk, QRadar or similar SIEM platforms Active Directory integration Enterprise-scale security engineering Desirable Experience Microsoft Defender for Endpoint (MDE) SentinelOne Rapid7 Carbon Black Microsoft Sentinel XSOAR or other SOAR platforms Azure, AWS or GCP security PowerShell or Python automation Zero Trust or enterprise security architecture
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
27/07/2026
Full time
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
Technical Support Analyst (3rd Line Infrastructure) Location: Norfolk Rate: £226 per day (Inside IR35) Working Pattern: 5 days per week on site The Opportunity This role will provide specialist 3rd Line support across Microsoft infrastructure, identity and access management, whilst helping strengthen the organisation's cyber security through Microsoft Entra ID, Multi Factor Authentication and security compliance initiatives. Key Responsibilities Provide 3rd Line support across enterprise infrastructure. Support Microsoft Entra ID and Hybrid Identity. Implement and manage Multi Factor Authentication. Configure Conditional Access policies. Support Identity & Access Management. Troubleshoot authentication and access issues. Work alongside Infrastructure, Applications and Cyber Security teams. Support DSPT compliance activities. Carry out vulnerability remediation and security hardening. Produce technical documentation and operational procedures. Support Windows Server and Microsoft 365 environments. Participate in infrastructure projects and upgrades. Essential Skills 3rd Line Infrastructure Support. Microsoft Entra ID/Azure Active Directory. Multi Factor Authentication (MFA). Conditional Access. Identity & Access Management (IAM). Windows Server. Active Directory. Microsoft 365. Security Hardening. Vulnerability Management. Enterprise Infrastructure Support. Strong troubleshooting skills. Technical documentation. Desirable DSPT experience. Azure. Citrix. VMware. Microsoft Defender. PowerShell. NHS experience *Rates depend on experience and client requirements
27/07/2026
Contractor
Technical Support Analyst (3rd Line Infrastructure) Location: Norfolk Rate: £226 per day (Inside IR35) Working Pattern: 5 days per week on site The Opportunity This role will provide specialist 3rd Line support across Microsoft infrastructure, identity and access management, whilst helping strengthen the organisation's cyber security through Microsoft Entra ID, Multi Factor Authentication and security compliance initiatives. Key Responsibilities Provide 3rd Line support across enterprise infrastructure. Support Microsoft Entra ID and Hybrid Identity. Implement and manage Multi Factor Authentication. Configure Conditional Access policies. Support Identity & Access Management. Troubleshoot authentication and access issues. Work alongside Infrastructure, Applications and Cyber Security teams. Support DSPT compliance activities. Carry out vulnerability remediation and security hardening. Produce technical documentation and operational procedures. Support Windows Server and Microsoft 365 environments. Participate in infrastructure projects and upgrades. Essential Skills 3rd Line Infrastructure Support. Microsoft Entra ID/Azure Active Directory. Multi Factor Authentication (MFA). Conditional Access. Identity & Access Management (IAM). Windows Server. Active Directory. Microsoft 365. Security Hardening. Vulnerability Management. Enterprise Infrastructure Support. Strong troubleshooting skills. Technical documentation. Desirable DSPT experience. Azure. Citrix. VMware. Microsoft Defender. PowerShell. NHS experience *Rates depend on experience and client requirements
IT Field Engineer - Lincolnshire £30,000 - £35,000 + Company car or car allowance + Excellent benefits This profitable and growing organisation require an experienced IT Field Engineer, who will be responsible for providing support to multiple sites across the North of England. They turnover more than a billion pounds yearly and are a market leader in their industry.Working as part a growing IT department, you will be responsible for the continuity and reliability of the IT services provided across the business. You will maintain endpoint devices and computer systems as well as install, configure and troubleshoot hardware and software. This will be an all-encompassing IT support role with a particular emphasis on security.The base of this role will be in Gainsborough, but travel to other sites such as Spalding, Louth and Burnley will be expected. There will also be the opportunity for hybrid. Package: £30,000 - £35,000 basic DOE Company car OR car allowance Hybrid working possible following initial training Progression and career development opportunities Life Insurance, enhanced paternity, Health and wellbeing programme, free parking, Gym memberships, cycle to work scheme + dozens more. Experience required: At least 3 years of relevant IT Support Experience IT Project experience Excellent communication and problem-solving skills Endpoint Security Networking protocols Microsoft 365, Entra ID, Windows Server Cyber security best practice Previous experience in an IT Field role would be beneficial. The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance have an excellent benefits package.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process requires a maximum of two stages with potentially a short technical exercise.Contact - Millie EllisIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Key words; IT Field Engineer, IT Specialist, 2nd Line Engineer - Lincolnshire, Gainsborough, Sheffield, Rotherham, Doncaster, Mansfield, Nottingham, Louth. Grimsby, Lincoln, Scunthorpe, Immingham, Skegness, Boston, Sleaford, Market Rasen, Brigg, Gainsborough, Barton-upon-Humber, Hessle, Mablethorpe, Spalding, Hull, Grantham, Peterborough, King's Lynn, Goole, Barnsley Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
27/07/2026
Full time
IT Field Engineer - Lincolnshire £30,000 - £35,000 + Company car or car allowance + Excellent benefits This profitable and growing organisation require an experienced IT Field Engineer, who will be responsible for providing support to multiple sites across the North of England. They turnover more than a billion pounds yearly and are a market leader in their industry.Working as part a growing IT department, you will be responsible for the continuity and reliability of the IT services provided across the business. You will maintain endpoint devices and computer systems as well as install, configure and troubleshoot hardware and software. This will be an all-encompassing IT support role with a particular emphasis on security.The base of this role will be in Gainsborough, but travel to other sites such as Spalding, Louth and Burnley will be expected. There will also be the opportunity for hybrid. Package: £30,000 - £35,000 basic DOE Company car OR car allowance Hybrid working possible following initial training Progression and career development opportunities Life Insurance, enhanced paternity, Health and wellbeing programme, free parking, Gym memberships, cycle to work scheme + dozens more. Experience required: At least 3 years of relevant IT Support Experience IT Project experience Excellent communication and problem-solving skills Endpoint Security Networking protocols Microsoft 365, Entra ID, Windows Server Cyber security best practice Previous experience in an IT Field role would be beneficial. The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance have an excellent benefits package.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process requires a maximum of two stages with potentially a short technical exercise.Contact - Millie EllisIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Key words; IT Field Engineer, IT Specialist, 2nd Line Engineer - Lincolnshire, Gainsborough, Sheffield, Rotherham, Doncaster, Mansfield, Nottingham, Louth. Grimsby, Lincoln, Scunthorpe, Immingham, Skegness, Boston, Sleaford, Market Rasen, Brigg, Gainsborough, Barton-upon-Humber, Hessle, Mablethorpe, Spalding, Hull, Grantham, Peterborough, King's Lynn, Goole, Barnsley Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
A leading UK organisation is seeking an IT Controls Specialist to join its growing Corporate Governance function, supporting the enhancement of technology controls, cyber governance and enterprise-wide risk and resilience frameworks. This is an excellent opportunity for an IT Contols, Audit or Assurance professional to play a key role in a high-profile controls and governance programme, including preparations for future SOX readiness. Client Details Our client is a large and complex organisation operating across multiple business units and technology environments. With significant investment being made into governance, risk management, controls assurance and operational resilience, this role offers the opportunity to gain exposure to senior stakeholders and contribute to the ongoing maturation of the organisation's technology risk and controls framework. The successful candidate will join a growing team with strong visibility across the business, helping to shape and strengthen the control environment at a time of significant focus on governance, assurance and regulatory readiness. Description Perform IT controls testing and ongoing controls monitoring activities across key technology processes. Support cyber governance and oversight initiatives, helping to strengthen technology risk management practices. Conduct technology risk assessments and evaluate the effectiveness of existing controls. Assist with business continuity, operational resilience and disaster recovery governance activities. Deliver controls assurance reviews, certification processes and control effectiveness assessments. Manage control deficiencies, tracking remediation actions through to completion. Support the administration and development of controls management processes and governance tools. Contribute to governance reporting, risk committees and senior stakeholder engagement. Assist with the development and enhancement of technology risk and controls frameworks. Provide input into wider governance initiatives, including SOX readiness and emerging technology risk considerations. Profile We are interested in speaking with candidates from a variety of governance, risk and assurance backgrounds, including: IT Controls Technology Risk IT Audit (Internal or External Audit) Cyber Governance Technology Assurance Risk and Controls You are likely to possess experience in several of the following areas: IT General Controls (ITGCs) Controls testing and assurance Technology risk management Cyber security governance SOX and/or ICOFR environments Governance, risk and control frameworks Business continuity and operational resilience Risk assessments and control evaluations AI governance and emerging technology risk In addition, you will be a strong communicator who can build effective relationships with stakeholders, provide constructive challenge and influence positive governance outcomes across a complex organisation. Job Offer Salary of £50,000 - £60,000 per annum 20% annual bonus Hybrid working arrangement (2 days onsite per week) Opportunity to join a growing and highly visible governance function Exposure to senior leadership and key decision makers across the organisation Involvement in major governance, controls and risk transformation initiatives Excellent opportunity to broaden experience across IT risk, cyber governance, resilience and controls assurance Exposure to SOX readiness and the development of controls frameworks Strong long-term career development prospects within a business investing heavily in governance and assurance
27/07/2026
Full time
A leading UK organisation is seeking an IT Controls Specialist to join its growing Corporate Governance function, supporting the enhancement of technology controls, cyber governance and enterprise-wide risk and resilience frameworks. This is an excellent opportunity for an IT Contols, Audit or Assurance professional to play a key role in a high-profile controls and governance programme, including preparations for future SOX readiness. Client Details Our client is a large and complex organisation operating across multiple business units and technology environments. With significant investment being made into governance, risk management, controls assurance and operational resilience, this role offers the opportunity to gain exposure to senior stakeholders and contribute to the ongoing maturation of the organisation's technology risk and controls framework. The successful candidate will join a growing team with strong visibility across the business, helping to shape and strengthen the control environment at a time of significant focus on governance, assurance and regulatory readiness. Description Perform IT controls testing and ongoing controls monitoring activities across key technology processes. Support cyber governance and oversight initiatives, helping to strengthen technology risk management practices. Conduct technology risk assessments and evaluate the effectiveness of existing controls. Assist with business continuity, operational resilience and disaster recovery governance activities. Deliver controls assurance reviews, certification processes and control effectiveness assessments. Manage control deficiencies, tracking remediation actions through to completion. Support the administration and development of controls management processes and governance tools. Contribute to governance reporting, risk committees and senior stakeholder engagement. Assist with the development and enhancement of technology risk and controls frameworks. Provide input into wider governance initiatives, including SOX readiness and emerging technology risk considerations. Profile We are interested in speaking with candidates from a variety of governance, risk and assurance backgrounds, including: IT Controls Technology Risk IT Audit (Internal or External Audit) Cyber Governance Technology Assurance Risk and Controls You are likely to possess experience in several of the following areas: IT General Controls (ITGCs) Controls testing and assurance Technology risk management Cyber security governance SOX and/or ICOFR environments Governance, risk and control frameworks Business continuity and operational resilience Risk assessments and control evaluations AI governance and emerging technology risk In addition, you will be a strong communicator who can build effective relationships with stakeholders, provide constructive challenge and influence positive governance outcomes across a complex organisation. Job Offer Salary of £50,000 - £60,000 per annum 20% annual bonus Hybrid working arrangement (2 days onsite per week) Opportunity to join a growing and highly visible governance function Exposure to senior leadership and key decision makers across the organisation Involvement in major governance, controls and risk transformation initiatives Excellent opportunity to broaden experience across IT risk, cyber governance, resilience and controls assurance Exposure to SOX readiness and the development of controls frameworks Strong long-term career development prospects within a business investing heavily in governance and assurance
Position Overview We are seeking an experienced Cyber Security Analyst to join our cyber security team. The ideal candidate will have a minimum of 5 years cyber security experience and 3+ years in cloud security and/or application security. The candidate will be able to demonstrate a proven track record of protecting enterprise environments against evolving cyber threats. This role requires a technically proficient lead analyst who can lead security initiatives and ensure our cloud and application infrastructure maintains the highest security standards, whilst maintaining business partnerships across the group. Key Responsibilities Monitor and analyze security events across cloud and on premises environments using SIEM and security analytics tools Conduct thorough investigations of security incidents and provide detailed incident reports Develop and maintain incident response playbooks and procedures Experience with threat intelligence platforms and threat hunting Experience with security orchestration, automation and response (SOAR) platforms Understanding of data protection and encryption technologies Experience in regulated industries (financial services, healthcare, energy) Background in offensive security or penetration testing Design, implement, and maintain security controls across cloud platforms (AWS, Azure, GCP) Conduct cloud security assessments and architecture reviews Ensure compliance with cloud security best practices and frameworks (CIS Benchmarks, CSA CCM, NIST) Manage cloud native security tools including CSPM, CWPP, and cloud WAF solutions Implement and maintain identity and access management (IAM) policies and controls Lead cyber security programs and coordinate remediation efforts Collaborate with DevOps teams to integrate security into CI/CD pipelines (DevSecOps) Stay current with emerging threats, vulnerabilities, and security technologies Contribute to security awareness training and documentation Facilitate Supplier Management and security input into bids Support compliance initiatives (SOC2, ISO27001, PCI DSS, GDPR, etc.) Develop and enforce security policies, standards, and procedures Conduct security audits and risk assessments Maintain security documentation and metrics reporting Required Qualifications Minimum of 5 years cyber security experience 3+ years of hands on experience with cloud security (AWS, Azure, or GCP) Proven experience leading security incidents and coordinating response efforts Experience with security frameworks such as NIST CSF, MITRE ATT&CK, or Zero Trust architecture Technical Skills Strong expertise in cloud security services and tools (AWS & Azure) Experience working with SIEM platforms (Splunk, Sentinel) Understanding of network security, firewalls, IDS/IPS, and VPN technologies Familiarity with security testing tools (vulnerability scanners, SAST/DAST, penetration testing tools) Experience with endpoint detection and response (EDR) solutions Soft Skills Strong analytical and problem solving abilities Excellent written and verbal communication skills Ability to explain complex security concepts to technical and non technical audiences Leadership capabilities and experience mentoring team members Strong attention to detail and ability to work under pressure Collaborative mindset with cross functional teams Business partnering experience Certifications (one or more preferred) CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) AWS Certified Security - Specialty Microsoft Certified: Azure Security Engineer Associate Education: Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) Working Conditions Some flexibility for remote work - 2 days minimum in office (Edinburgh preferred) Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. We can support you with your application or through the hiring process if you have a physical or mental disability. You can find out more about your rights under the law at .
27/07/2026
Full time
Position Overview We are seeking an experienced Cyber Security Analyst to join our cyber security team. The ideal candidate will have a minimum of 5 years cyber security experience and 3+ years in cloud security and/or application security. The candidate will be able to demonstrate a proven track record of protecting enterprise environments against evolving cyber threats. This role requires a technically proficient lead analyst who can lead security initiatives and ensure our cloud and application infrastructure maintains the highest security standards, whilst maintaining business partnerships across the group. Key Responsibilities Monitor and analyze security events across cloud and on premises environments using SIEM and security analytics tools Conduct thorough investigations of security incidents and provide detailed incident reports Develop and maintain incident response playbooks and procedures Experience with threat intelligence platforms and threat hunting Experience with security orchestration, automation and response (SOAR) platforms Understanding of data protection and encryption technologies Experience in regulated industries (financial services, healthcare, energy) Background in offensive security or penetration testing Design, implement, and maintain security controls across cloud platforms (AWS, Azure, GCP) Conduct cloud security assessments and architecture reviews Ensure compliance with cloud security best practices and frameworks (CIS Benchmarks, CSA CCM, NIST) Manage cloud native security tools including CSPM, CWPP, and cloud WAF solutions Implement and maintain identity and access management (IAM) policies and controls Lead cyber security programs and coordinate remediation efforts Collaborate with DevOps teams to integrate security into CI/CD pipelines (DevSecOps) Stay current with emerging threats, vulnerabilities, and security technologies Contribute to security awareness training and documentation Facilitate Supplier Management and security input into bids Support compliance initiatives (SOC2, ISO27001, PCI DSS, GDPR, etc.) Develop and enforce security policies, standards, and procedures Conduct security audits and risk assessments Maintain security documentation and metrics reporting Required Qualifications Minimum of 5 years cyber security experience 3+ years of hands on experience with cloud security (AWS, Azure, or GCP) Proven experience leading security incidents and coordinating response efforts Experience with security frameworks such as NIST CSF, MITRE ATT&CK, or Zero Trust architecture Technical Skills Strong expertise in cloud security services and tools (AWS & Azure) Experience working with SIEM platforms (Splunk, Sentinel) Understanding of network security, firewalls, IDS/IPS, and VPN technologies Familiarity with security testing tools (vulnerability scanners, SAST/DAST, penetration testing tools) Experience with endpoint detection and response (EDR) solutions Soft Skills Strong analytical and problem solving abilities Excellent written and verbal communication skills Ability to explain complex security concepts to technical and non technical audiences Leadership capabilities and experience mentoring team members Strong attention to detail and ability to work under pressure Collaborative mindset with cross functional teams Business partnering experience Certifications (one or more preferred) CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) AWS Certified Security - Specialty Microsoft Certified: Azure Security Engineer Associate Education: Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) Working Conditions Some flexibility for remote work - 2 days minimum in office (Edinburgh preferred) Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. We can support you with your application or through the hiring process if you have a physical or mental disability. You can find out more about your rights under the law at .
We are seeking a high calibre Client Partner to join our Client Success function, responsible for developing and expanding strategic client relationships, with a primary focus on the public sector and ad hoc private sector business development. This role will work closely with the Group Chief Client Officer and Managing Partners to grow the UBDS group footprint within key strategic accounts, ensuring long term client success, revenue growth, and positioning UBDS as a trusted strategic partner. Role Overview As a Client Partner, you will be accountable for the growth, retention, and strategic development of key client accounts, predominantly within the public sector. You will act as a senior relationship owner, aligning UBDS capabilities to client priorities, driving account expansion, and ensuring successful delivery outcomes. You will take a consultative, outcome led approach to client engagement, identifying opportunities to extend UBDS services across digital transformation, cloud, data, and cybersecurity, while maintaining a strong focus on client satisfaction and long term value creation. Key Responsibilities Own and develop senior client relationships across strategic accounts, primarily within the public sector Drive account growth through expansion of existing engagements and identification of new opportunities Work closely with Managing Partners to define and execute account strategies aligned to UBDS group growth objectives Act as a trusted advisor to senior stakeholders, including C level contacts, understanding business priorities and shaping solutions accordingly Ensure high levels of client satisfaction, retention, and long term partnership development Identify, shape, and support the conversion of opportunities into revenue across the UBDS service portfolio Collaborate with delivery teams to ensure successful execution and alignment with client expectations Lead and coordinate multi disciplinary teams to position, pursue, and secure strategic opportunities Develop and maintain strong relationships with partner organisations to enhance client value and extend reach Support targeted new business development activities, including selective private sector opportunities where appropriate Contribute to the development of thought leadership, case studies, and client success stories Maintain accurate account plans, pipeline visibility, and revenue forecasts within Hubspot Experience Proven experience in a Client Partner, Account Director, or senior client facing role within professional services or consulting Strong track record of managing and growing strategic accounts, particularly within the UK public sector Experience in consultative, value based selling and account expansion within complex organisations Demonstrated success in delivering revenue growth and building long term client relationships Relevant industry or sales certifications Knowledge of public sector frameworks (e.g. G Cloud, Digital Outcomes and Specialists (DOS Skills and Expertise Deep understanding of public sector procurement, governance, and operating environments Strong commercial acumen with the ability to identify and convert growth opportunities Excellent stakeholder management skills, with experience engaging senior executives and decision makers Broad understanding of digital transformation, including cloud, data and AI, and cybersecurity Ability to operate effectively across both sales and delivery environments Strong collaboration and leadership skills, particularly in matrixed organisations Certifications (Desirable): Relevant industry or sales certifications Knowledge of public sector frameworks (e.g. G-Cloud, Digital Outcomes and Specialists (DOS About You A client centric professional with a passion for delivering measurable business outcomes A strategic thinker with the ability to translate client challenges into actionable opportunities Highly collaborative, with the ability to influence and align stakeholders across all levels Commercially driven, with a proactive and growth oriented mindset Adaptable and comfortable operating in a fast paced, evolving environment Committed to continuous learning and staying current with industry and technology trends Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
27/07/2026
Full time
We are seeking a high calibre Client Partner to join our Client Success function, responsible for developing and expanding strategic client relationships, with a primary focus on the public sector and ad hoc private sector business development. This role will work closely with the Group Chief Client Officer and Managing Partners to grow the UBDS group footprint within key strategic accounts, ensuring long term client success, revenue growth, and positioning UBDS as a trusted strategic partner. Role Overview As a Client Partner, you will be accountable for the growth, retention, and strategic development of key client accounts, predominantly within the public sector. You will act as a senior relationship owner, aligning UBDS capabilities to client priorities, driving account expansion, and ensuring successful delivery outcomes. You will take a consultative, outcome led approach to client engagement, identifying opportunities to extend UBDS services across digital transformation, cloud, data, and cybersecurity, while maintaining a strong focus on client satisfaction and long term value creation. Key Responsibilities Own and develop senior client relationships across strategic accounts, primarily within the public sector Drive account growth through expansion of existing engagements and identification of new opportunities Work closely with Managing Partners to define and execute account strategies aligned to UBDS group growth objectives Act as a trusted advisor to senior stakeholders, including C level contacts, understanding business priorities and shaping solutions accordingly Ensure high levels of client satisfaction, retention, and long term partnership development Identify, shape, and support the conversion of opportunities into revenue across the UBDS service portfolio Collaborate with delivery teams to ensure successful execution and alignment with client expectations Lead and coordinate multi disciplinary teams to position, pursue, and secure strategic opportunities Develop and maintain strong relationships with partner organisations to enhance client value and extend reach Support targeted new business development activities, including selective private sector opportunities where appropriate Contribute to the development of thought leadership, case studies, and client success stories Maintain accurate account plans, pipeline visibility, and revenue forecasts within Hubspot Experience Proven experience in a Client Partner, Account Director, or senior client facing role within professional services or consulting Strong track record of managing and growing strategic accounts, particularly within the UK public sector Experience in consultative, value based selling and account expansion within complex organisations Demonstrated success in delivering revenue growth and building long term client relationships Relevant industry or sales certifications Knowledge of public sector frameworks (e.g. G Cloud, Digital Outcomes and Specialists (DOS Skills and Expertise Deep understanding of public sector procurement, governance, and operating environments Strong commercial acumen with the ability to identify and convert growth opportunities Excellent stakeholder management skills, with experience engaging senior executives and decision makers Broad understanding of digital transformation, including cloud, data and AI, and cybersecurity Ability to operate effectively across both sales and delivery environments Strong collaboration and leadership skills, particularly in matrixed organisations Certifications (Desirable): Relevant industry or sales certifications Knowledge of public sector frameworks (e.g. G-Cloud, Digital Outcomes and Specialists (DOS About You A client centric professional with a passion for delivering measurable business outcomes A strategic thinker with the ability to translate client challenges into actionable opportunities Highly collaborative, with the ability to influence and align stakeholders across all levels Commercially driven, with a proactive and growth oriented mindset Adaptable and comfortable operating in a fast paced, evolving environment Committed to continuous learning and staying current with industry and technology trends Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Wood are seeking expressions of interest from Cyber & Network Engineers to support across various project within the Integrated Digital Operations team within the Consulting Business. Whilst this role can be based anywhere in the UK, mobility and travel to customer sites and face to face meetings with colleagues will be expected. This position can be either staff or contract. Applicants must be able to pass HMG Baseline Personnel Security Standard (BPSS) check. The Role The Senior Network & Cyber Security Engineer will support the implementation of projects in line with company objectives including continuous improvement of margin, customer satisfaction, schedule, working capital and safety performance. The Senior Cyber & Network Security Engineer will assist in the provision of cyber security, networking, secure architectures, solutions, vulnerability and risk assessments, technologies and procedures to support Wood assignments / project teams and clients. This is an ideal opportunity for an individual with previous project experience who has the capability to discover vulnerabilities and risks in networks, software systems and data centres through ongoing vulnerability scans, monitoring network data, and ensuring hardware and software applications are updated. Our Clients and Projects Wood's Consulting business unit is a global, end-to-end, multi-sector specialist consultancy, trusted by clients to provide the innovative solutions and delivery excellence needed to solve today's most complex challenges and maximise value across the asset life cycle. As the spearhead for the future of Wood and its role in a changing world, we are leading Wood's strategic growth in energy transition and sustainable infrastructure development across a variety of end markets including oil & gas, hydrogen, power, renewables, chemicals, minerals and life sciences. Within Integrated Digital Operations (IDO), we are architecting our clients' digital ecosystems to be inherently safe, cybersecure and operable. Within our teams we integrate client source systems across their IT, Operational Technology (OT) environments, securely pushing OT data into IT systems as a foundation for transformation. What we can offer We have a pipeline of work offering long term careers and continuity of work in a variety of industry sectors. Challenging and variety of scopes of work with an emerging Middle East Profile Meaningful and interesting projects delivered to high profile clients across the Energy Sector Flexible working arrangements that balance client, team and individual needs offering hybrid and remote working where relevant Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business Competitive remuneration package with regular reviews to ensure we are rewarding at the right level in line with the market Flexible benefits package inclusive of 33 days annual leave (including public holidays), plus the potential for one additional 'flex day' per month. Further benefits include a generous contributory pension scheme, private medical cover, 4x base salary life insurance; all of these and more that can be adapted to suit your own lifestyle Commitment to continued professional development; development plans that are tailored to your individual needs and interests Global connections; join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
27/07/2026
Full time
Wood are seeking expressions of interest from Cyber & Network Engineers to support across various project within the Integrated Digital Operations team within the Consulting Business. Whilst this role can be based anywhere in the UK, mobility and travel to customer sites and face to face meetings with colleagues will be expected. This position can be either staff or contract. Applicants must be able to pass HMG Baseline Personnel Security Standard (BPSS) check. The Role The Senior Network & Cyber Security Engineer will support the implementation of projects in line with company objectives including continuous improvement of margin, customer satisfaction, schedule, working capital and safety performance. The Senior Cyber & Network Security Engineer will assist in the provision of cyber security, networking, secure architectures, solutions, vulnerability and risk assessments, technologies and procedures to support Wood assignments / project teams and clients. This is an ideal opportunity for an individual with previous project experience who has the capability to discover vulnerabilities and risks in networks, software systems and data centres through ongoing vulnerability scans, monitoring network data, and ensuring hardware and software applications are updated. Our Clients and Projects Wood's Consulting business unit is a global, end-to-end, multi-sector specialist consultancy, trusted by clients to provide the innovative solutions and delivery excellence needed to solve today's most complex challenges and maximise value across the asset life cycle. As the spearhead for the future of Wood and its role in a changing world, we are leading Wood's strategic growth in energy transition and sustainable infrastructure development across a variety of end markets including oil & gas, hydrogen, power, renewables, chemicals, minerals and life sciences. Within Integrated Digital Operations (IDO), we are architecting our clients' digital ecosystems to be inherently safe, cybersecure and operable. Within our teams we integrate client source systems across their IT, Operational Technology (OT) environments, securely pushing OT data into IT systems as a foundation for transformation. What we can offer We have a pipeline of work offering long term careers and continuity of work in a variety of industry sectors. Challenging and variety of scopes of work with an emerging Middle East Profile Meaningful and interesting projects delivered to high profile clients across the Energy Sector Flexible working arrangements that balance client, team and individual needs offering hybrid and remote working where relevant Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business Competitive remuneration package with regular reviews to ensure we are rewarding at the right level in line with the market Flexible benefits package inclusive of 33 days annual leave (including public holidays), plus the potential for one additional 'flex day' per month. Further benefits include a generous contributory pension scheme, private medical cover, 4x base salary life insurance; all of these and more that can be adapted to suit your own lifestyle Commitment to continued professional development; development plans that are tailored to your individual needs and interests Global connections; join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
27/07/2026
Full time
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
Incident Response Consultant Department: Incident Response Employment Type: Permanent - Full Time Location: UK - London Reporting To: Connor Rowden Description At CFC Response you will be part of a unique collaborative team of incident responders, business resumption engineers, and cybersecurity specialists whose sole responsibility it is to protect, recover, and mature the more than 80,000 CFC Underwriting insurance policyholders. You will be joining a group of technical experts who tackle cyber threats day-in-day-out, at scale, for a myriad of clients ranging from small businesses with minimal in-house capabilities, right through to large complex corporations with a full stack. You will never be bored, you will always be learning, and you will have fun doing it. This is a technical incident response role whose primary focus will be on data scoping and collection, investigation of the root cause, scope and data impact of a cyber incident and the verbal and written reporting of findings to respective insured/clients. As part of this undertaking, you will be joining a team of leading IR industry professionals who are responding to complex cyber incidents, at scale and across the globe. Furthermore, you will be supported by a wider team of experts. Key Responsibilities You'll lead the charge in collecting and analysing data, uncovering root causes, and identifying the scope of data exposure. Your insights will directly shape containment and eradication strategies for clients, and you'll have the opportunity to present your findings with confidence, answering technical questions and guiding stakeholders through the incident lifecycle. From authoring detailed investigation reports aligned to the MITRE ATT&CK framework to compiling Indicators of Compromise, your work will be critical in helping clients understand and recover from complex threats. Beyond technical excellence, this role is about building trust and delivering exceptional service. You'll collaborate closely with clients, policyholders, brokers, underwriters, and capacity providers-fostering strong relationships and championing the values that define CFC's culture. Whether you're analysing phishing emails and bypassed security controls or supporting the wider incident response team, your contributions will reflect integrity, accuracy, and quality. If you're passionate about cybersecurity and thrive in a fast-paced, client-focused environment, this is your chance to be part of something truly meaningful. Skills, Knowledge and Expertise Within this role, the successful candidate will have: Demonstrable understanding of common cyber-attacks. Programming experience in Python, PowerShell, BASH or similar scripting languages. Working knowledge of the Microsoft 365 platform. Laser focus on customer service and product excellence. Demonstratable investigational skills. Core Values Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers. Challenge everything: We're never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better. Have fun, be good: Insurance is a serious business, but we don't take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
27/07/2026
Full time
Incident Response Consultant Department: Incident Response Employment Type: Permanent - Full Time Location: UK - London Reporting To: Connor Rowden Description At CFC Response you will be part of a unique collaborative team of incident responders, business resumption engineers, and cybersecurity specialists whose sole responsibility it is to protect, recover, and mature the more than 80,000 CFC Underwriting insurance policyholders. You will be joining a group of technical experts who tackle cyber threats day-in-day-out, at scale, for a myriad of clients ranging from small businesses with minimal in-house capabilities, right through to large complex corporations with a full stack. You will never be bored, you will always be learning, and you will have fun doing it. This is a technical incident response role whose primary focus will be on data scoping and collection, investigation of the root cause, scope and data impact of a cyber incident and the verbal and written reporting of findings to respective insured/clients. As part of this undertaking, you will be joining a team of leading IR industry professionals who are responding to complex cyber incidents, at scale and across the globe. Furthermore, you will be supported by a wider team of experts. Key Responsibilities You'll lead the charge in collecting and analysing data, uncovering root causes, and identifying the scope of data exposure. Your insights will directly shape containment and eradication strategies for clients, and you'll have the opportunity to present your findings with confidence, answering technical questions and guiding stakeholders through the incident lifecycle. From authoring detailed investigation reports aligned to the MITRE ATT&CK framework to compiling Indicators of Compromise, your work will be critical in helping clients understand and recover from complex threats. Beyond technical excellence, this role is about building trust and delivering exceptional service. You'll collaborate closely with clients, policyholders, brokers, underwriters, and capacity providers-fostering strong relationships and championing the values that define CFC's culture. Whether you're analysing phishing emails and bypassed security controls or supporting the wider incident response team, your contributions will reflect integrity, accuracy, and quality. If you're passionate about cybersecurity and thrive in a fast-paced, client-focused environment, this is your chance to be part of something truly meaningful. Skills, Knowledge and Expertise Within this role, the successful candidate will have: Demonstrable understanding of common cyber-attacks. Programming experience in Python, PowerShell, BASH or similar scripting languages. Working knowledge of the Microsoft 365 platform. Laser focus on customer service and product excellence. Demonstratable investigational skills. Core Values Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers. Challenge everything: We're never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better. Have fun, be good: Insurance is a serious business, but we don't take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
27/07/2026
Full time
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Nhs National Services Scotland
Dumfries, Dumfriesshire
About the Role We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care. What You'll Do Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues Support device deployment, configuration, and maintenance Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices Collaborate with senior engineers and specialist teams to resolve issues Contribute to service improvements and knowledge sharing Who We're Looking For Have a keen interest in IT and technology Demonstrate strong problem-solving and communication skills Are customer-focused and able to support users at all levels Are willing to learn and develop within a structured support environment Previous experience in IT support is desirable but not essential - we welcome applicants who are at the early stages of their IT career. Why Join Us? A strong entry point into an NHS IT career Exposure to a wide range of systems and technologies The opportunity to work within a supportive and experienced team Access to training and development opportunities Career Development This is not just a job - it's a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including: IT Support Engineer (Band 4/5) Technical / Infrastructure roles Application Support Cyber Security Digital Facilitation and Project roles We are committed to supporting staff development and creating opportunities to grow within DDaT. For informal enquiries please contact Brian Currie, User Support Manager on or Stephen Hall at INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application-but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It's fine to use AI for inspiration or to check spelling and grammar, but it shouldn't write your answers for you. Why this matters: Applications that appear to rely on AI generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. DISCLOSURE SCOTLAND - Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
27/07/2026
Full time
About the Role We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care. What You'll Do Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues Support device deployment, configuration, and maintenance Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices Collaborate with senior engineers and specialist teams to resolve issues Contribute to service improvements and knowledge sharing Who We're Looking For Have a keen interest in IT and technology Demonstrate strong problem-solving and communication skills Are customer-focused and able to support users at all levels Are willing to learn and develop within a structured support environment Previous experience in IT support is desirable but not essential - we welcome applicants who are at the early stages of their IT career. Why Join Us? A strong entry point into an NHS IT career Exposure to a wide range of systems and technologies The opportunity to work within a supportive and experienced team Access to training and development opportunities Career Development This is not just a job - it's a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including: IT Support Engineer (Band 4/5) Technical / Infrastructure roles Application Support Cyber Security Digital Facilitation and Project roles We are committed to supporting staff development and creating opportunities to grow within DDaT. For informal enquiries please contact Brian Currie, User Support Manager on or Stephen Hall at INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application-but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It's fine to use AI for inspiration or to check spelling and grammar, but it shouldn't write your answers for you. Why this matters: Applications that appear to rely on AI generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. DISCLOSURE SCOTLAND - Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
