123 jobs found

Added - 07/10/26 ServiceNow ITSM Support Specialist - Onsite working Battersea, London, UK ServiceNow Battersea , Greater London Permanent Related ServiceNow Jobs ServiceNow Engagement Manager with HRSD offboarding and APO - Remote working USA or Canada Alpharetta ServiceNow ITOM / CMDB / CSDM Architect / Practice Lead - Remote working USA or Canada ServiceNow ITOM / CMDB Technical Lead - Onsite working UK ServiceNow ITOM / CSDM / CMDB Technical Consultant - Hybrid working Milpitas, California, USA ServiceNow CSM / TSM/TPSM Lead Business Process Consultant - Telecommunications - Remote USA View all jobs in this category Our client is a leading organisation within the ServiceNow ecosystem whohas an immediate requirementfor a permanent ServiceNow ITSM Support Specialist for an onsite working role Battersea, London, UK. Applicants need to possess the following skills : ServiceNow - 5years+ ITSM ServiceNow Support - DO NOT APPLY IF YOU HAVE NOT HAD EXPERIENCE OF PROVIDING SERVICENOW SUPPORT. Excellent communication and/or consultancy skills The role will involvetechnical support, troubleshooting hardware and software issues, ITSM incident management, macOS and iOS environments, documentation, gathering business requirements,development,CSM, support and implementation. Salary - £60-65k + Benefits Platform 6 Ltd is an international leader in Cloud and Technology Talent who specialise in Data Transformation, AI and ServiceNowrecruitment within North America, Europe and the UK. We provide Salesforce, Data Transformation, AI and ServiceNowrecruitment services to a wide variety of companies from Consultancies to partners to end users on a permanent, contract and contract to hire basis, working across numerous Salesforce roles such as an Administrator, Developer, Consultant, Integration expert, Implementation specialist, Business Analyst, Project Manager, Program Manager, Tester, Architect, CRM Manager/Director, Trainer/Instructor, Sales, Marketing Automation expert, Technical Lead and many more. INDHP

We're looking for an enthusiastic & talented server side engineer, to join our high-impact teams inside Citi's CTO organisation. You'll sit within Developer Enablement, a group focused on innovation, productivity and automation of our strategic developer tools internal tools used across the bank. We embody modern best delivery best practices, experiment and ship fast, like a startup inside a global bank. Our mission is to drive productivity by streamlining/automating processes & make the best tools available for our 30k engineers. We are here to be opinionated and challenge processes and procedures making software delivery easier, more enjoyable and safer. At Citi's scale saving tens of minutes per day, equates to £10,000,000s of savings We believe happy engineers make the best engineers and are a technology managed department. Opportunity There are many exciting automation and simplification opportunities across the suite of strategic CTO owned tools related to developer release practices and SDLC alignment. Two closely related key strategic projects will require your expertise driving solutions are as follows: Release on Demand (RoD) is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years ago the platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. The tool is expanding at a rapid pace across the enterprise and is expected to double its release volumes for the third year running. RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining codified quality gates to ensure the correct SDLC and procedural requirements of the firm are upheld, whilst driving industry best practices (DORA) SDLC Automation is a greenfield initiative that builds on the success we've had in automating the SDLC and takes it further. This blue-sky project looks at ways we can greatly improve the SDLC process at Citi, taking ideas like grading engineering teams and rewarding those who follow best practices, perhaps moving them from manual approval process to an automatic one. The use of Artificial Intelligence is planned to further automate and remove manual human led processes that add toil to the SDLC process Why you'll love working here: You get to work in the engineering focused part of the bank, the Chief Technology Office, building tools for other engineers You'll work and lead small, agile team, in an organisation led by technologists and use the latest AI tooling to complete your work. You'll impact the daily experience of tens of thousands of engineers at one of the largest engineering organisations in the world. Our culture runs on engineering craftsmanship. Leadership here actually understands what that means. We're proving what's possible inside a large organisation, and that means navigating some legacy alongside building the future. If you want everything perfect on day one, this isn't the right fit. If you want to help us get there, keep reading. The team is distributed across Belfast, Canada & London. You'll work closely with engineers across time zones and partner directly with product and platform leadership. What you will do Write code and deliver. You are a delivery focussed engineer for our back end services. That means contributing high-quality code regularly, not just reviewing other people's. You set the bar through your own work. Shape how we build. You'll have a real voice in our architecture and technical roadmap. Your opinion matters Stay ahead of GenAI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Be a team player. Thoughtful code reviews. Unblocking people when they're stuck. Sharing what you know. Your success here is tied to the team's success, not just your own output. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. You'll model it. What We're Looking For. What you should have A selection of the tools and capabilities required across our platforms. We value muti-disciplined polyglot engineers but also understand and support the need for specialisms too across the wider department. Proven experience delivering within technical projects Deep, hands on experience building and running production grade services. You're still writing code regularly. You're good at it Strong server side engineering skills: Kotlin or Java (we're using Java 21), building and consuming RESTful APIs. Proficiency with relational and/or NoSQL databases: Couchbase, PostgreSQL or MongoDB. Highly Desirable skills Experience with event-driven architecture. Experience with microservice architecture Contract first Apis, such as swagger. Experience with message queuing systems: Apache Kafka. SRE/DevOps - Experience with scalability & Observability Understanding of containerization (Docker) and orchestration (Kubernetes). Familiarity with CI/CD tools and automated deployments. Comfortable collaborating with product, design, and UI engineers, product managers, and other stakeholders to understand requirements and deliver robust backend solutions. AI experience is highly desirable but not mandatory Tools you'll use (depending on role) Server: Kotlin, Java, Spring Boot, http4k, ktor, PostgreSQL, MongoDB, Apache Kafka, Docker, Kubernetes, Helm, Tekton, Harness Infra: OpenShift, Tekton, Harness Mac or PC - It's up to you. Access to time saving AI tools such as GitHub Copilot, Cognition.ai's Devin and Claude Code What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Job Family: Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Role OverviewThe HR & AI Systems Architect is a senior technical leadership role responsible for shaping and evolving Fortive's HR technology ecosystem. Reporting to the Director of HR Technology (Engineering & Platform), this position sits at the intersection of HR systems, enterprise integration, and AI innovation, leading architecture decisions across Oracle HCM Cloud, Boomi, ServiceNow HRSD, Eightfold, LMS platforms, and the broader IT landscape.This role is the primary technical authority for HR platform architecture - defining how systems connect, how AI augments HR workflows, and how data flows reliably across the enterprise. The architect partners closely with HR Product Owners, IT/Enterprise Architecture, and vendor teams to deliver scalable, future-ready solutions that support Fortive's operating companies and HR functions globally.Core Technology LandscapeOracle HCM SuiteBoomi MiddlewareServiceNow HRSDEightfold AI PlatformLMS SolutionsIntegration APIsPower BI ReportingOracle AnalyticsKey Responsibilities1. HR Systems & Platform ArchitectureOwn the end-to-end architectural design of Fortive's HR technology landscape, including Oracle HCM Cloud (Core HR, Payroll, Talent, Compensation, Benefits), ServiceNow HRSD, Eightfold, and LMS platforms.Develop and maintain architectural blueprints, data flow diagrams, and modernization roadmaps aligned to cloud-native, API-first principles.Establish design standards, governance frameworks, and best practices across the HR tech portfolio.Partner with IT's Azure-based infrastructure teams to ensure HR systems align with enterprise architecture standards and security posture.2. Integration Architecture & EngineeringDefine and drive integration strategy across HR systems, moving from point-to-point patterns toward reusable, API-first services.Lead architecture and hands-on implementation using Boomi (atoms, molecules, connectors, process routing) as the primary middleware platform.Design scalable integration patterns - real-time APIs, event-driven integrations, and batch/file-based flows - connecting Oracle HCM to Eightfold, LMS, payroll, benefits, and IT/ERP systems.Maintain data integrity, auditability, and compliance (GDPR, SOC 2, HIPAA) across all integration flows.Supervise and guide integration developers through the full development lifecycle, including code reviews, design reviews, and documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle - intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold's talent intelligence platform, and ServiceNow HRSD.Build and prototype solutions leveraging HR-specific AI platforms, taking ideas from POC to production.Embed AI/ML, NLP, and chatbot capabilities into HR workflows and digital employee experience channels, aligned with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power BI, Oracle Analytics).Define and enforce HR data contracts, quality standards, and privacy controls across all systems and integration points.5. Stakeholder Leadership & CollaborationServe as the primary technical advisor to HR leadership, Product Owners, and IT on HR technology architecture, AI strategy, and platform decisions.Translate complex architecture and AI concepts into clear business outcomes tied to KPIs and strategic priorities.Provide technical guidance on vendor selection and partnership for Oracle, ServiceNow, Eightfold, and integration tooling.Collaborate with HR Centers of Excellence (Talent Acquisition, L&D, Total Rewards) to embed AI capabilities within HR programs.QualificationsRequired10-12 years of progressive experience in HR technology and enterprise systems architecture.Deep expertise in Oracle HCM Cloud, including integrations, HCM Extracts, Security, and configuration across at least three functional modules.Proven experience with Boomi or a similar enterprise integration platform (Dell Boomi preferred), including building and supporting production integrations.Strong understanding of integration patterns, including REST and SOAP APIs, event-driven architecture, synchronous and asynchronous processing, and data transformation.Demonstrated success designing and deploying AI/ML and automation solutions within HR or other enterprise business systems.Experience delivering AI/ML and automation solutions within HR systems.Experience with digital assistants or AI-driven employee experience platforms is a plus.Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration.Experience leading or mentoring small technical teams, including integration engineers and developers.Must be available to work within U.S. time zones (CST).PreferredHands-on experience with Eightfold AI or comparable talent intelligence platforms.Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar).Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines.Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC).Familiarity with Power BI, Oracle Analytics Cloud, or enterprise BI architecture for HR data products.Knowledge of enterprise AI governance, responsible AI frameworks, and data privacy regulations (GDPR, HIPAA).What Success Looks LikeIn the first 90 days, you will have mapped the current HR architecture landscape, identified integration gaps and technical debt, and proposed a prioritized modernization roadmap. Within the first year, you will have elevated integration maturity toward API-first and reusable services, shipped at least two meaningful AI-powered HR use cases into production, and established architectural standards that guide the broader HR engineering team.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law . click apply for full job details

IT Support Engineer Location: Thorpe Park, Leeds (hybrid schedule - 3-4 days per week in the office). Salary: Circa £35K per annum (DOE). Contract type: Permanent. Working hours: rotating shift pattern (07 30, 08 30 & 09 30). The role may include participation in an out of hours rota and on call periods with additional compensation. Key Responsibilities Provide first and second line support for a range of internal and customer facing business applications. Diagnose and resolve application, hardware and system issues, escalating where appropriate. Monitor application performance, availability and security to ensure a seamless user experience. Work closely with internal IT teams, developers and third party suppliers to resolve incidents and drive improvements. Create and maintain technical documentation, support processes and knowledge base articles. Deliver user training and provide guidance to colleagues across the business. Support software upgrades, application deployments and system enhancements. Participate in incident management activities, ensuring service levels and key performance indicators are achieved. Identify opportunities to improve processes, efficiencies and user experiences. Contribute to projects involving new applications, integrations and technology enhancements. Build strong relationships with teams across Customer Services, Operations, Purchasing and Pharmacy, helping to foster a positive, collaborative culture. Required Qualifications Proven experience in application support, IT support or service desk environments. Demonstrable experience supporting business critical applications within a complex organisation. Strong troubleshooting and problem solving skills across software, systems and networking issues. Experience with ticketing platforms such as ServiceNow, Jira or similar. Ability to analyse application logs using tools such as ELK/Kibana, New Relic or equivalent. Strong communication skills, able to explain technical concepts to non technical audiences. Benefits Competitive contributory pension scheme Enhanced occupational sick pay Long service recognition awards and referral bonuses Fully funded professional registration fees (e.g., GPhC, NMC, CIPD) Cycle to Work and Green Car schemes (subject to eligibility) Enhanced maternity and paternity pay Flexible hybrid working to support a healthy work life balance Access to private healthcare at preferential rates through Aviva Employee Assistance Programme and dedicated mental health support Discounted gym memberships via Blue Light Card and other employee benefits Ongoing wellness initiatives and awareness campaigns Strong commitment to continuous professional development (CPD), training, mentoring and career progression opportunities 25 days' annual leave, increasing with length of service; buy and sell holiday scheme for added flexibility Exclusive retail and leisure discounts (e.g., The Springs, Leeds) 25% discount on health and beauty products and Pharmacy2U Private Online Doctor services Culture & Community A collaborative, supportive and inclusive working environment with regular team socials and company events throughout the year.

Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package

IT Application Support Application Deadline: 31 July 2026 Department: Technology Employment Type: Permanent - Full Time Location: Bradford Reporting To: Chris Moran Compensation: £30,000 - £43,000 / year Description Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today's technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role This is a brilliant opportunity to get hands on with the software that keeps a major supply chain business moving. As an Application Support Analyst you will be compensated with a salary of £43,000 and you'll join a growing, genuinely capable team of support analysts, software developers and QA specialists, all working together to support and improve the systems we've built in-house. Based at our Bradford site, you'll support our Azure-hosted Warehouse Management and Transport software, the platforms our operation depends on every day. Using .NET and T SQL, you'll dig into the code to find and fix defects yourself, or elevate to the development team when needed, all tracked through ServiceNow and Jira. Over time, your mission is a satisfying one: steadily driving down the number of known bugs and defects across our systems. No two issues are ever quite the same, and you'll be supporting colleagues across multiple sites, so if you enjoy solving problems, getting to the root of things and seeing the difference your work makes, you'll love it here. Best of all, it's a real chance to sharpen your skills and work with the latest technologies alongside people who know their craft. Supporting and enhancing our in house software in a structured way, in line with our existing standards Getting stuck into data handling and transactional systems, identifying and fixing defects, or escalating them to the development team when needed Working in an agile way, both on your own and as part of a small team, to keep our software high quality across a variety of projects Joining the daily stand ups to share your progress, what's coming next, and flag any blockers Always keeping that longer term goal in sight: reducing the number of known bugs and defects across our systems What we need from you The essentials A real problem solver at heart C#.NET or Microsoft Visual Basic .NET development, plus ASP.NET and object oriented programming Solid experience with Microsoft SQL Server and T SQL, and a good grasp of relational databases and the .NET Framework A proven track record working on data handling and transactional systems Nice to have Exposure to Compact Framework 3.5, WinForms .NET, .NET Web Services and ADO.NET Front end know how - jQuery / JavaScript, Knockout.js (or similar) and TypeScript Experience of agile frameworks (SCRUM) and source control (TFS, GIT or SVN) A degree in Computing or a related subject, or Microsoft certification, though neither is essential if you can show us what you've done The kind of person you are Confident, and someone who works well as part of a team A good communicator who keeps people in the loop Pragmatic and self organised, with a sensible approach to getting things done What we offer At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there-we're committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That's why, in addition to your 25 days annual leave, we offer the option to purchase additional days-giving you flexibility to take the breaks you need. We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. And because we love celebrating our people, you'll get your birthday off, completely on us - enjoy your special day, work free! Planning for your future has never been easier-or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You'll be joining a team where collaboration, openness, and support are part of everyday life-because great work happens when people feel connected and inspired.

ServiceNow Technical Consultant (ITSM / ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance Administer and maintain the ServiceNow platform across development, test, and production environments Manage user accounts, groups, roles, and access controls Configure and maintain platform security, including ACLs and role based access control (RBAC) Support instance governance, upgrade planning, patching, cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and customise core ServiceNow modules, particularly ITSM and ITOM Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third party connectors Support CMDB design, discovery, event management, and service mapping activities where applicable Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle Translate functional and technical requirements into ServiceNow solutions Participate in sprint planning, technical design workshops, and code reviews Support testing activities including SIT, UAT, regression, and defect resolution Contribute to deployment planning and post go live support Documentation & Best Practice Produce and maintain technical documentation, configuration records, and knowledge articles Ensure developments align with ServiceNow development standards and governance processes Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience Proven experience delivering ServiceNow ITSM and/or ITOM implementations Strong hands on experience with: Platform administration and configuration Workflow development and Flow Designer Business Rules, Client Scripts, UI Policies, and ACLs RBAC and security configuration Service Catalog and request workflows Integration development using REST/SOAP APIs and IntegrationHub Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable Strong understanding of ServiceNow platform architecture and best practices Experience working in Agile delivery environments Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Certified System Administrator (CSA) Certified Implementation Specialist - IT Service Management (CIS ITSM) Desirable Certifications Certified Application Developer (CAD) Certified Implementation Specialist - Discovery Certified Implementation Specialist - Event Management Certified Implementation Specialist - Service Mapping Personal Attributes Strong problem solving and analytical skills Excellent stakeholder communication and collaboration abilities Ability to work independently and within cross functional teams Detail oriented with a focus on quality and maintainability Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of ten weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of security cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities: Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, as well as TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a 'can do' attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling MIM Service request processing and workflow fallouts (desirable) Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms Strong process mapping skills Strong analysis skills Identification of use cases Technical understanding of infrastructure technologies Experience of working closely with IT developers/engineers and operational teams Root cause analysis skills Ability to optimise processes and maximise efficiency Strong stakeholder engagement and communication skills Confident at presenting what they are working on Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate Accountability for deliverables and proven track record of delivering on schedule Good time management Must be self sufficient; able to deliver quality output without supervision Proficient in MS Excel, Visio, Confluence

Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts); Access request workflow fallouts and queue management; Certificate/credential-related issues (where applicable). Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs, config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, and TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents. Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: sync run profiles, connector space/metaverse basics, error handling. MIM Service request processing and workflow fallouts (desirable). Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision. Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms. Strong process mapping skills. Strong analysis skills. Identification of use cases. Technical understanding of infrastructure technologies. Experience of working closely with IT developers/engineers and operational teams. Root cause analysis skills. Ability to optimise processes and maximise efficiency. Strong stakeholder engagement and communication skills. Confident at presenting what they are working on. Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate. Accountability for deliverables and proven track record of delivering on schedule. Good time management. Must be self sufficient; able to deliver quality output without supervision. Proficient in MS Excel, Visio, Confluence.

To be successful as a Business Analyst, you should: Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI enabled solutions. Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non technical stakeholders. Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation. Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures. Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations. Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end to end colleague processes. Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation. Other highly valued skills include: Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations. Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective. Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations. Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes. A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills Location is Canary Wharf, London.