148 jobs found

Senior Dynamics 365 CRM Developer Position Type: Full time, permanentLocation: Bridgend Job Purpose This role demands deep expertise in Microsoft Dynamics 365, Azure Cloud, and Microsoft Power Platform, paired with strong skills in web technologies, API development, and systems design. You will lead the customization and optimization of our Dynamics 365 CRM, mentor team members, and collaborate with technical leadership to shape architectural rollouts, all while ensuring security, scalability, and performance across our interactive web platforms. Key Responsibilities Microsoft Dynamics 365 CRM Development Customize and optimise Microsoft Dynamics 365 CRM to align with business requirements. Integrate client APIs into Dynamics 365 using Azure Cloud services and Microsoft Power Platform tools (Power Apps, Power Automate). Design and develop plugins, workflows, and custom entities to enhance CRM functionality. Build and maintain web applications tied to Dynamics 365 using C#, ASP.NET (Core and MVC), JavaScript, HTML, and CSS. Write efficient SQL queries for reporting and data management within Dynamics 365 and relational databases (e.g., SQL Server). Mentorship Mentor developers in daily tasks, promoting best practices and quality software design. Assist with enhancing development standards, peer review other developers' code, and provide coaching as needed. Cloud & Systems Architecture Leverage Azure Cloud services (Azure Functions, Azure SQL) to support Dynamics 365 deployments. Collaborate with the CIO and technical teams to plan architecture rollouts and process improvements. Ensure the availability, security, and scalability of CRM and web applications hosted in the cloud. Troubleshoot infrastructure issues and optimize resources for cost efficiency and performance. Web Development & Integration Enhance front-end features for contest websites and portals using JavaScript, HTML, and CSS. Develop RESTful APIs and manage data exports between Dynamics 365 and third-party platforms. Work with cross-functional teams to integrate CRM with external systems and On Call International's interactive products. Performance Objectives First 30 Days: Familiarize yourself with the business' operations, IT systems, and Dynamics 365 CRM environment. Gain a deep understanding of existing web applications and their integration points. Meet with senior developers and team members to align on goals and projects. First 90 Days: Begin customizing Dynamics 365 CRM and managing Azure-based infrastructure. Implement new CRM features and optimize performance for the business' web platforms. Mentor team members on development tasks and contribute to architecture planning. Integrate Dynamics 365 with client platforms and optimize queries for analytics and updates. Required Skills and Experience Extensive experience developing and customizing Microsoft Dynamics 365 CRM solutions: Customer Service Module, Sales Module, Field Service Module, Marketing/Commerce Module. Previous experience working with Azure Cloud technologies and Microsoft Power Platform. Previous experience building websites, web APIs, and working in Agile/Scrum environments. Strong expertise in C#, ASP.NET, JavaScript, HTML, CSS, and SQL Server. Proficiency with relational (SQL Server) and NoSQL databases, including query optimization. Advanced knowledge of Git and DevOps tools (e.g., Docker, Jenkins). Bachelor's degree in a related field or equivalent education/experience. Preferred Qualifications Microsoft Dynamics 365 certification (e.g., MB-200, MB-400). Microsoft PowerApps Platform certifications. Azure experience or Azure Certification (Solutions Architect or Developer). Benefits The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. Equal Opportunity The Tokio Marine HCC Group of companies is an equal opportunity employer.

Lead Dynamics 365 CE Developer | 12 month FTC | Remote | £60,000 The role Reporting into the Software Development Manager, you will act as the technical lead for Dynamics 365 CE, shaping how the platform is used across the organisation and ensuring solutions are robust, supportable, and aligned. You will focus on Owning the Dynamics 365 CE platform, setting the technical direction and ensuring solutions align with architecture and constraints Designing and developing plugins, workflows, and integrations using C#/.NET Reviewing code and technical designs to improve quality and consistency across teams Defining and embedding engineering standards for Dynamics 365 CE delivery Line managing a small team of data engineers, setting priorities and supporting their development Identifying technical risks and platform limitations early, making them visible Improving data quality and reducing integration issues between Dynamics and downstream systems What it is in it for you Opportunity to help shape the software development processes Showcase your software development skills and technical capability Develop strong working relationships at all levels to make sure that services are in line with our standards. Work collaboratively with other areas of our organisation to deliver key projects. What we are looking for Proven experience line managing or mentoring engineers Strong hands-on experience with Dynamics 365 CE/Dataverse Experience developing C#/.NET plugins and custom workflows Ability to set technical direction and review designs and code Experience managing Dynamics solutions across environments Good understanding of integration patterns and data flows Ability to identify risks and challenge poor technical decisions Experience working in Agile teams using Azure DevOps

Hybrid role with occasional visits to our London office and client sites. Are you ready to build technology that makes a real difference? The company Microsoft Business Group's Business Applications team is looking for a Senior Microsoft Dynamics 365 CRM Developer to help deliver innovative, cloud first solutions for our public sector customers. You'll join a collaborative, award winning Microsoft partner where brilliant people come together to solve complex challenges, modernise services and create meaningful digital experiences. From discovery and design through to deployment, support and continuous improvement, you'll play a key role in shaping solutions that are robust, scalable and genuinely useful. What you'll do day to day Analyse client needs, understand business objectives and identify where Dynamics 365 CRM can create measurable value Design, develop, configure and extend Dynamics 365 CRM solutions across the full implementation lifecycle Collaborate with technical leads, senior developers and wider project teams to deliver high quality CRM developments Plan and execute CRM development activities, providing clear updates to internal teams and client stakeholders Support project communication, documentation and best practice throughout implementation Contribute to Dynamics 365 solution management, performance tuning and continuous improvement What you'll bring Strong experience designing and developing Microsoft Dynamics 365 CRM solutions Hands on experience configuring, customising and extending Dynamics CRM Experience with Power Platform, including Power Apps Portals, model driven or canvas applications, Microsoft Dataverse and Power Automate Knowledge of SQL Server, SSRS and FetchXML for custom reporting Strong .NET Framework experience, including WCF and Web API Working knowledge of HTML, CSS, JSON, XML, JavaScript, SQL, C# and OOP concepts A collaborative mindset, clear communication style and the ability to work confidently with technical and non technical stakeholders Nice to have Microsoft Azure knowledge Experience with data integration or data migration projects Power BI reporting experience What we're looking for Senior level Dynamics 365/CRM development experience Strong Power Platform development experience, particularly Power Apps Portals and model driven or canvas applications Relevant Microsoft certifications would be advantageous, but practical delivery experience is equally valued Ready to join us? If you're excited by cloud transformation, thrive in collaborative teams and want to build solutions that have real world impact, we'd love to hear from you. The company is committed to creating an inclusive environment where everyone can thrive. We welcome applications from people of all backgrounds and will support reasonable adjustments throughout the recruitment process.

United States Digital Space LLC is seeking a Senior Microsoft Dynamics 365 CRM Developer to deliver innovative cloud-first solutions. Join an award-winning Microsoft partner to collaborate on impactful technology that makes a difference in the public sector. This role requires strong experience in Dynamics 365 CRM development and a collaborative mindset. You'll work closely with technical teams, contributing to the success of our valuable projects, while enjoying a hybrid work environment with occasional office visits.

Pantheon requires an experienced and passionate Senior Integration Software Engineer to design and implement new systems and features, as well as modify and maintain existing systems for adaptation to business and/or technology changes. The Senior Engineer will lead integration development activities for a new cloud product Pantheon acquired, ensuring that the software produced is written in a standard, maintainable and efficient manner. Key Responsibilities Contribute to the new integration Greenfield project Design, develop, modify, implement, and support software components Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions Assist in task planning, estimation, scheduling, and staffing Mentor other developers to allow for skill/knowledge development through advice, coaching, and training opportunities Determine process improvements, best practices, and develop new processes Knowledge and Experience Required 10+ years of experience as a .NET Software Developer 4+ years of experience as a Dynamics CRM / Power Platform Software Engineer Experience working with Agile development methodologies such as Kanban/Agile and tools such as Azure DevOps / Jira Practical and detailed experience of working with Azure integration solutions such as Functions and Logic Apps Ability to communicate complex solutions to stakeholders, both technical as well as non technical in a clear and succinct manner A team player who is comfortable interacting with staff at all levels, including senior management Essential Skills API Development with C# ASP.Net Core Microsoft Azure Functions and Web Applications Microsoft SQL Server Microsoft Dynamics 365 solutions lifecycle management Messaging (Azure Service Bus, Azure Event Hub) Microsoft Power Automate Microsoft Azure DevOps (CI/CD) .NET Core Unit Testing (NUnit, MS Test, Moq) Desired Skills Terraform .NET 10 Yaml Pantheon is an Equal Opportunities employer.

Solutions Architect Hybrid, London - City - Full time, Permanent - Salary: £90,000 The mission of the Solutions Architect is to design and implement innovative technology solutions that drive the Institute's strategic goals and enhance business performance. By leveraging a deep understanding of the Institute's objectives and the latest technological advancements, the Solutions Architect will create robust, scalable, and secure architectures that meet the evolving needs of the organisation. This role is dedicated to fostering collaboration, driving innovation, and ensuring the seamless integration of systems to deliver exceptional value and satisfaction to both internal stakeholders and members. The impact of the Solutions Architect on the Institute is significant, as they play a crucial role in driving the company's digital transformation and ensuring its competitive edge in the market. By delivering technology solutions that are scalable, secure, and efficient, the Solutions Architect will help the company achieve its strategic goals and enhance overall business performance. Key Responsibilities Solution Architecture and Strategy Define and own end-to-end solution architectures for complex change initiatives spanning multiple workstreams, systems, and delivery partners. Establish and maintain target, transitional, and solution architectures aligned to enterprise strategy and Microsoft reference architectures. Act as the architectural design authority, ensuring consistency, reusability, scalability, and long-term sustainability of solutions. Microsoft Dynamics & Platform Strategy Lead architecture for Microsoft Dynamics 365 as the primary enterprise platform, ensuring alignment with business processes, data models, and integration patterns. Champion low-code/no-code approaches (Power Platform) while maintaining appropriate governance, security, and lifecycle management. Balance platform configuration with extensibility, minimising custom code and avoiding future lock-in or technical debt. Integration & Systems Decommissioning Design and assure complex integration architectures enabling secure, resilient data flow across enterprise and third party systems. Lead legacy system and custom code decommissioning strategies, ensuring continuity of service, data integrity, and controlled risk reduction. Define integration patterns using APIs, microservices, event driven architectures, and Azure native services. Technical Leadership & Delivery Enablement Provide hands on technical leadership and mentorship to development teams across internal and supplier organisations. Guide teams on Azure DevOps (ADO) usage, including architectural alignment with CI/CD pipelines, branching strategies, environments, and release management. Ensure architectural intent is translated into buildable, testable, and operable solutions. Multi Supplier & MSP Governance Operate effectively within complex multi MSP delivery models, ensuring architectural clarity across suppliers. Mediate between vendors, internal teams, and stakeholders to resolve design conflicts and delivery risks. Define architectural guardrails, standards, and decision frameworks to enable autonomy without fragmentation. Security, Risk & Compliance Embed security by design and privacy by design principles across all solution architectures. Ensure compliance with regulatory, data protection, and Institute security standards. Collaborate with cyber security and risk functions to address threats, vulnerabilities, and assurance requirements. Stakeholder Engagement & Communication Communicate complex technical concepts clearly to non technical audiences, including senior leaders and business stakeholders. Facilitate architectural decision making forums, presenting options, trade offs, and recommendations. Act as a trusted mediator and problem solver in high pressure, high visibility situations. Innovation Shapes and drives innovative solution designs by leveraging Microsoft first platforms, low code/no code capabilities, and emerging technologies to deliver scalable, futureready architectures that balance experimentation with enterprise grade governance. Translates strategic innovation objectives into actionable, buildable architectures, enabling rapid prototyping, accelerated delivery, and measurable business value across complex, multi year change portfolios. Acts as a trusted architectural authority and catalyst for innovation, influencing senior stakeholders, guiding delivery teams, and fostering a culture of continuous improvement through clear decision making and pragmatic problem solving. Key Requirements Domain Required Expertise Cloud & Platforms: Microsoft Azure (IaaS, PaaS, SaaS), Azure Integration Services Enterprise Applications Microsoft Dynamics 365 (Customer Engagement, Power Platform) Development Background: Strong prior experience as a software developer Integration: APIs, microservices, event driven architectures, data integration patterns DevOps: Azure DevOps (ADO), CI/CD pipelines, environment and release strategies Architecture: Enterprise, solution, and integration architecture Security: Security best practices, identity, access management, regulatory compliance Low Code / No Code: Power Apps, Power Automate, governance and lifecycle management Experience Proven Experience: 5-10 years of experience as a Solution Architect, Software Architect, or Technical Architect. A background in software design / development and system integration. Industry Experience: Experience working within the specific industry of the Institute, understanding its unique challenges and requirements. We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Waracle is seeking hands-on Dynamics 365 Developers to join a 12-month initial contract on a fully remote basis in the UK. This Inside IR35 opportunity invites you to work within a world-class digital technology consultancy and deliver value across complex CRM and data integration projects. You will build, extend, and optimise the Dynamics 365/Dataverse platform, implement workflows, plugins, and API integrations, and take ownership of data journeys from ingestion to downstream systems.

Overview D365 Implementation Specialist - Order to Cash Milton Keynes, UK (Hybrid) UK Work Authorisation Required - Visa Sponsorship Not Available You've been on ERP implementations where the OTC workstream looked deceptively simple on paper - and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market - it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure. If that's the environment where you do your best work, WD-40 Company has a role worth your attention. The Role WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout - UK, Europe, LatAm, APAC. Europe is the next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD-40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet - Europe. You're joining a team that's already delivering globally, at the point where the work gets most interesting. As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer - they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You'll be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live - so the work is genuinely global from day one. Responsibilities Own the D365 F&O OTC technical workstream - configuration, design, and technical validation - for UK and European implementations. You're a delivery owner, not a support function. Partner with the OTC Business Process Lead as a true peer. They bring the process expertise and commercial understanding; you bring the system architecture. You co-create the solution. Lead fit-gap analysis and technical design sessions - identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge. Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations. Get deep into WD-40's pricing and trade agreement complexity - this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience, not familiarity with the concept. Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases, working alongside the BPL who owns process-side test script design and business scenario validation. Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements (PEPPOL and country-specific formats), cross-border pricing, and country-specific trade structures. These are not edge cases; they are core to the EU implementation. Work effectively in an EDI-heavy transaction environment - 80% of WD-40's order volume flows through EDI. You don't need to design EDI architecture, but you must understand how EDI transaction flows interact with OTC configuration in D365. Collaborate with the enterprise architect on end-to-end design and integration standards. Support hypercare post go-live through the stabilisation period, then move to the next market. Contribute to agile planning cycles. Keep your workstream documented, visible, and on track. Qualifications Deep, hands-on D365 F&O OTC implementation experience - configuration ownership, not project participation. 5 years is the floor; 7+ is what we're targeting. Proven D365 pricing configuration depth: trade agreement journals, price groups, multi-tier discount structures, rebate management, and deduction handling. WD-40's pricing is its most complex OTC area - candidates without this specific experience will struggle from day one. Multi-country or European OTC implementation experience - you understand that VAT schemes, e-invoicing mandates, and trade structures differ meaningfully across EU markets and you've designed D365 OTC configuration to reflect that. Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration - WD-40's supply chain runs through external partners and the OTC workstream must reflect that reality. EDI fluency in a B2B OTC context. Not as an EDI developer, but as someone who has configured OTC processes where EDI is the dominant order channel and understands how it shapes configuration decisions. Comfortable holding the technical lane in a peer partnership with a Business Process Lead - you can own configuration decisions without overreaching into process design. Awareness of OTC-Finance boundaries in D365: AR posting, revenue recognition, intercompany billing, and where OTC configuration creates downstream consequences in GL. Strong documentation and communication habits - commercial and operations stakeholders need to trust your configuration decisions; your BPL partner needs to understand what you've built. Experience with Microsoft implementation methodology and agile delivery practices. CPG or distribution industry background is a genuine advantage - you'll immediately understand the volume, cadence, and commercial dynamics of WD-40's sales environment. About Us Our"Why" At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!" Do You Align With Our Values? Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.

About Us Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures. From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly. Our engineering team builds and runs the platforms behind Club L London and Lavish Alice across multiple markets - and we're scaling fast. The Role We are looking for a Software Development Manager to lead and grow our engineering team. This is a hands on leadership role that blends people management, delivery ownership, and technical direction. You'll be responsible for the developers who build and maintain our e commerce platforms, integrations, and data systems - setting the standards, shaping the roadmap, and making sure we ship reliable, scalable software at pace. You'll manage a team of full stack and backend engineers, own delivery end to end, and remain close enough to the code to make sound architectural calls and unblock your team. You'll report to the CTO and work across a broad, integration dense stack spanning Shopify Plus, Node.js services, serverless, and a modern GCP/BigQuery data platform. Key Responsibilities Team Leadership & People Management Lead, mentor, and line manage a team of full stack and backend engineers, owning their growth, performance, and development. Run regular 1:1s, set clear objectives, and give consistent, actionable feedback. Drive hiring - define roles, interview, and build a high performing, collaborative engineering culture. Manage team capacity, balance workloads, and protect focus time so the team can deliver sustainably. Delivery & Programme Management Own delivery of the engineering roadmap, translating business priorities into a clear, achievable plan. Run agile ceremonies (planning, stand ups, retrospectives) and keep work moving through the pipeline. Balance BAU, incident response, and project work, managing dependencies, risk, and trade offs. Report progress, blockers, and delivery forecasts clearly to the CTO and wider stakeholders. Technical Leadership & Architecture Guide architecture across e commerce platforms, internal tools, and data systems, ensuring reliability, performance, scalability, and security. Set direction for backend services and APIs (Node.js, REST/GraphQL), serverless functions, and microservices (AWS Lambda or equivalent). Oversee data infrastructure and pipelines across platforms such as BigQuery, MongoDB, or PostgreSQL, ensuring efficient data models and performant queries. Establish and enforce engineering standards - code review culture, testing, CI/CD, and modern development workflows. Platform Integrations & Automation Own the integration landscape connecting e commerce platforms, ERP, marketing, fulfilment, and third party services. Identify opportunities for automation and system improvement across the business, and turn them into delivered outcomes. Ensure integrations are robust, well tested, observable, and resilient as the business scales. Manage technical relationships with key vendors and platform partners. Cross Functional Collaboration & Stakeholder Management Work closely with e commerce, design, content, operations, data, and finance teams to deliver reliable systems and features. Translate business needs into technical delivery, and communicate technical concepts clearly to non technical stakeholders. Champion engineering best practice across the wider tech function. Hands On Contribution Stay technically credible - contribute to code, architecture, code reviews, and complex problem solving where it adds the most value. Lead by example, setting the bar for quality, pragmatism, and delivery. More About You 5+ years in software engineering, with 2+ years leading or line managing engineers, ideally within retail, e commerce, or high traffic digital environments. Proven people leadership - mentoring, performance management, and hiring high performing teams. Strong hands on background with Node.js or similar backend technologies in production. Experience designing and building APIs (REST or GraphQL) and integrating with third party systems. Hands on experience with serverless architectures (AWS Lambda or equivalent). Experience with databases and data platforms such as MongoDB, BigQuery, PostgreSQL, or similar. Solid grounding in CI/CD pipelines, version control (Git), and modern development workflows. A track record of delivering software in an agile environment - planning, prioritising, and shipping reliably. Comfortable balancing hands on technical work with the demands of leading a team. Nice To Have Experience with Shopify (Plus) platform integrations or Shopify Liquid. Experience across multi brand, multi market, or multi entity technology estates. Familiarity with the GCP ecosystem (BigQuery, Cloud Functions, and related services). Experience integrating with ERP systems (e.g. Microsoft Dynamics 365 Business Central) or fulfilment/WMS platforms. Experience with modern frontend frameworks such as React. Familiarity with SCSS, Tailwind, or modern CSS frameworks. Experience with internal tooling platforms such as Retool. Exposure to e commerce platforms and retail technology ecosystems. What's on offer? Annual bonus scheme Bi Annual Dress Allowance 25 days of annual leave (plus bank holidays) Extra day off for your birthday Flexible working hours around core hours of 10-4 Early Finish Fridays Cycle to work scheme 40% staff discount across Club L and Lavish Alice products Healthcare Cashplan Free onsite gym Enhanced pension contribution Enhanced maternity and sick pay Free snacks, drinks & treats Social events

Application Developer Microsoft Dynamics 365 Bristol - onsite initially, then hybrid 6 months Active SC clearance required Market rates inside IR35 - umbrella only Role description SharePoint upgrade/deployment Strong SharePoint admin skills Change Management - Service Management - Project Management Nice to have skills Support of on prem SharePoint implementations, PowerShell and/or Python scripting. Add application technical support and COTS application implementation and testing Essential skills and experience Application technical support and troubleshooting, experience of a wide range of web applications and Microsoft systems (Active Directory and SharePoint) Desirable skills and experience Hands on experience in upgrades of SharePoint including user and data migration, preferably on prem SharePoint

The Role We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis. The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery. You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus. This is a hands on mid level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery. Candidate Profile The ideal candidate will be a capable mid level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation. They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead. They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes. Desirable Experience Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation Experience with Microsoft Copilot Studio or AI enabled service processes Experience integrating Dynamics 365 with third party systems Knowledge of Azure Functions, Logic Apps or Service Bus Familiarity with Power Pages or customer facing portals Experience working in regulated, financial services or insurance environments Qualifications and Certifications PL-200: Microsoft Power Platform Functional Consultant PL-400: Microsoft Power Platform Developer MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant MB-210: Microsoft Dynamics 365 Sales Functional Consultant