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Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst! Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. What Makes This Role Great: In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators. Key Exciting Responsibilities: Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds Essential Skills & Experience: 3+ years of proven experience navigating advanced technical support environments or software workflows Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience Bonus Points For: Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server Lightweight programming knowledge or scripting experience in modern development languages Logistics: Location: UK - Leeds, London or UK - Remote Travel Requirement: 10% Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Technical Support Analyst, Tier 3 Support, SketchUp, 3D Modeling Software, Jira, Root Cause Analysis, Bug Tracking, Customer Experience, Software Troubleshooting, Denver Tech Jobs Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 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At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with. We're expanding our Digital team and are looking for a Digital Business Analyst to join us in a hands on role at the heart of our B2B eCommerce platform. This hands on role sits at the heart of our B2B eCommerce platform and suits someone who enjoys Agile delivery, cross functional collaboration, and turning complexity into clarity. Purpose of Role In this hybrid role, based between remote working and our Digital Hub in Leicester, you'll help shape delivery ready requirements for our digital product roadmap. You'll take scope from the Product Owner and translate it into well defined user stories, leading structured requirement sessions, aligning with stakeholders, and producing INVEST compliant stories with clear Gherkin syntax acceptance criteria. By removing ambiguity early, you'll give delivery teams the clarity they need to estimate, build, test, and release with confidence. Role Responsibilities As a Digital Business Analyst your responsibilities will be to: Requirements Elicitation and Collaboration Facilitate and Engage: Plan and lead structured sessions, workshops, interviews, and walkthroughs with business stakeholders, subject matter experts, designers, and QA teams. Uncover the Details: Ask precise, targeted questions to surface the full scope of a requirement, including edge cases, dependencies, and exceptions. Validate and Refine: Document requirements clearly and consistently, using agreed templates and formats, and validate them with stakeholders to confirm accuracy before any coding begins. User Story Writing Craft INVEST compliant Stories: Translate confirmed requirements into stories that are Independent, Negotiable, Valuable, Estimable, Small, and Testable (INVEST). Write Gherkin syntax Acceptance Criteria: Author clear Given/When/Then acceptance criteria for every story so QA can test directly and without ambiguity. Decompose and Manage: Break down large, complex requirements into appropriately sized stories for sprint delivery. Quality Control: Proactively flag stories that are too large, too vague, or carry unresolved dependencies before they enter and slow down the sprint. Backlog Readiness & Quality Control Set the Bar High: Produce stories to a consistently high standard of quality. They must be fully written, sized, and free of open questions before you present them to the Product Owner for final approval. Eliminate Ambiguity: Ensure every single story submitted for review has clear Gherkin acceptance criteria, zero unresolved dependencies, and sufficient detail for the development team to estimate and build with total confidence. Partner with QA: Work closely with QA to ensure acceptance criteria provide sufficient coverage for test case creation. Triage defects: help sort through issues raised during testing. You will clarifying whether they represent bugs, missed requirements, or scope changes. Support UAT: Guide business stakeholders through User Acceptance Testing (UAT) by helping them understand exactly what is in scope and how to validate it. Stakeholder Communication Be the Go To Contact: Act as the day to day point of contact for any and all requirements queries from the development and QA teams. Learn and Adapt Fast: Quickly absorb new concepts, domain knowledge, and technical context, then apply them immediately to clarify and refine requirements with precision. Communicate with impact: Deliver clear requirements in both written and verbal forms. This applies whether you are leading a structured workshop, jumping on an ad hoc call to resolve an ambiguity, or writing a well documented story. Drive Resolution: Proactively elevate blockers and open questions promptly. You and the Product Owner will ensure every issue has a clear owner and a resolution deadline. Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell. Our Customers: You will get to understand the real world needs of both our B2B and B2C e commerce users and customers. Our External Partners: we work with third party vendors and integration partners to help deliver the tech solutions. Qualifications, Skills, Experience and Knowledge 5+ years' experience in a Business Analyst role within a digital or technology delivery environment. Demonstrable experience writing INVEST compliant user stories with Gherkin syntax acceptance criteria (Given / When / Then). Strong, structured elicitation skills - able to plan and run requirement gathering sessions that produce complete, accurate outputs. Ecommerce domain experience - solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures. Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management. Meticulous attention to detail - you notice what is missing, not just what is there. Strong verbal and written communication - equally comfortable running a live clarification call as writing precise, unambiguous documentation. Fast learner - able to quickly pick up unfamiliar domain concepts, assimilate information from multiple sources, and use it immediately to ask better questions and write sharper requirements. B2B ecommerce experience - familiarity with buyer/seller account hierarchies, contract pricing, approval workflows, bulk ordering, or trade account management. Relevant certifications (e.g. BCS Business Analysis, ISTQB Foundation, or similar). Proficiency with project and collaboration tools - we use con, Figma, and Miro. eProcurement knowledge - experience with standards or platforms such as PunchOut (cXML/OCI), EDI, or procurement system integrations (e.g. SAP Ariba, Coupa, Jaggaer). API requirements documentation - comfortable eliciting and writing requirements for API driven integrations, including RESTful endpoints, request/response structures, and error handling. SQL - able to query databases to validate data, investigate requirements, and support QA with test data analysis; experience with PostgreSQL is a plus. AI/automation familiarity - awareness of how AI features (e.g. search personalisation, recommendations, chatbots) are specified and delivered in a digital product context. Familiarity with cloud environments, particularly AWS, and an understanding of how cloud infrastructure decisions may surface as requirements constraints. Experience collaborating with UX/UI designers - reviewing wireframes and translating design decisions into story level requirements. Experience supporting or working alongside QA in test case creation or UAT. What Excellent Looks Like You'll be thriving in this role if you: Run elicitation sessions that produce complete, validated requirements - first time, every time. Write stories and Gherkin criteria that development and QA can act on without a single clarification question. Maintain a backlog where every story submitted for review is genuinely ready - no gaps, no assumptions, no blockers. Spot missing edge cases, conflicting requirements, or undefined error states before they reach development. Keep stakeholders informed, requirements documented, and the team unblocked. What We Offer The chance to be part of an exciting growth journey and make a real impact on a platform used by businesses across the UK and internationally. The opportunity to make a real difference to the experience of businesses that depend on us every day. A collaborative, friendly Digital team with a hybrid working setup - part remote, part on site at our Digital Hub in Leicester. Competitive salary and benefits package. Cromwell is committed to being an Equal Opportunity Employer We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

User Behaviour A PORTERApplylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R-17101NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world's most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.To support our Site Analytics & Optimisation team we are searching for a User Behaviour Analyst (f/m/d) to be based in our London office. WHAT YOU WILL DO Analyse end-to-end journeys, identifying patterns in how customers move through key product discovery, editorial content and purchase pathways Segment behaviour to complement LTV modelling including high value cohorts, new visitors, first time buyers, as well as product category or brand adjacencies Analyse cross-channel traffic behaviour across paid, organic, search and CRM journeys, understanding how acquisition source influences onsite engagement and conversion Track repeat behaviour and multi-session journeys to better understand how customers move from discovery to purchase over time Analyse product interaction behaviour across PDP engagement, wishlist, basket, saves and other onsite signals to identify how customers evaluate and progress products Identify product affinity and co-view patterns, including what customers browse, save and purchase together across brands, categories and product types Understand differences in behaviour between browsing customers and high-intent converters, identifying the signals that indicate purchase intent and customer value Partner with Trading teams for behavioural insights that inform merchandising decisions, product presentation and onsite recommendations, while partnering with User Journey and Brand teams to deepen understanding of how content, campaigns and UX changes influence behaviour WHO YOU ARE Strong analytical mindset with experience interpreting digital behaviour and customer journeys within an ecommerce environment Deep curiosity about how customers browse, engage and shop, with the ability to spot patterns, friction points and opportunities within complex behavioural data Able to translate data into clear, commercially relevant insight and recommendations for non-technical stakeholders Comfortable working across large datasets and multiple behavioural data sources to build a complete picture of customer intent and journey performance Strong understanding of digital funnel analysis, onsite engagement metrics and behavioural segmentation Confident communicator, able to present findings clearly and influence cross-functional stakeholders through evidence-led storytelling Experience working with analytics and behavioural insight tools such as GA4, Contentsquare, Databricks, Snowplow, BigQuery or similar platforms preferred WHAT WE OFFER 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Role: Product Manager Location: London/Hybrid Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real-world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors, such as the Ministry of Justice, Department for Education, FCDO, UEFA, International Olympic Committee, and Mercedes-Benz, with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose. About You: You are enthusiastic, motivated, and passionate about delivering digital products that create meaningful value for users and clients. You are a proactive and experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business objectives, and data-driven insights. You are an excellent communicator with strong leadership skills and enjoy solving complex problems while balancing business priorities with technical considerations. The Role: We are looking for a Product Manager with proven industry experience in digital product delivery. You will be responsible for defining product vision, developing product strategy, and working closely with clients and delivery teams to deliver high-quality digital products. You will work collaboratively with Business Analysts, User Researchers, Designers, Developers, Delivery Managers, and client stakeholders to ensure products deliver measurable value for both users and the business. You will be responsible for managing roadmaps, product backlogs, prioritising features and ensuring delivery aligns with strategic objectives throughout the product lifecycle. Key Responsibilities: Defining and communicating a clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers, UX/UI Designers, Developers, Quality Assurance Engineers, and Delivery Managers throughout the product lifecycle. Collaborating with clients and stakeholders to understand business goals, user needs and opportunities for product improvement. Making evidence-based product decisions using customer feedback, analytics and user research. Defining product objectives, success measures and key performance indicators (KPIs). Leading backlog refinement, sprint planning and product prioritisation activities within Agile delivery teams. Managing stakeholder expectations by communicating priorities, trade-offs and delivery plans effectively. Supporting product discovery activities, validating ideas and ensuring solutions solve genuine user problems. Driving continuous product improvement through iterative delivery, experimentation and ongoing customer feedback. Key Skills & Experience: Proven experience working as a Product Manager, Product Owner or within a similar digital product role. Experience defining product vision, strategy and roadmaps for digital products or services. Strong understanding of Agile delivery methodologies and experience working within Scrum or Kanban teams. Experience managing and prioritising product backlogs to maximise customer and business value. Experience working with multidisciplinary teams including engineering, UX, Business Analysis and Delivery Management. Strong stakeholder management skills with the ability to influence and build relationships at all levels. Experience using customer insight, analytics and user research to inform product decisions. Excellent communication, presentation and facilitation skills. Strong analytical and problem-solving abilities with a pragmatic approach to product delivery. Commercial awareness with the ability to balance customer needs, business objectives and technical constraints. An interest in technology and an understanding of its practical application. Experience delivering digital transformation projects within the public sector or consultancy environments would be advantageous. What We Offer: Competitive salary Private healthcare insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Bonus Scheme Statutory & Contributory pension Gym Membership Benefits Flexible Working Annual Away Days Monthly Company Socials Equality & Diversity: Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Package and Benefits: Competitive salary, dependent on experience Flexible working / Work from home Generous annual discretionary bonus 25 days annual leave + bank holidays 10 days allocated for development training per year Contributory pension Private Healthcare Gym membership Annual away days and social events

Role PLM Windchill Developer(Application Maintenance and Support) Technology Windchill development, Java, JSP, XML, and Windchill APIs Location Stevenage, UK Business Unit IOT Compensation Competitive (including bonus) Job Summary We are seeking a skilled and motivated Windchill Developer to join our PLM team. The ideal candidate will have hands-on experience with PTC Windchill, including customization, configuration, and integration with enterprise systems. This role involves working closely with cross-functional teams to support and enhance PLM capabilities. Location & Security Requirements Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred. Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required. Key Responsibilities: Configure and customize Windchill PDMLink modules (Change Management, Document Management, BOM Management, etc.) Develop and maintain Windchill workflows, lifecycle templates, and business rules Integrate Windchill with ERP and other enterprise systems Troubleshoot and resolve issues related to Windchill performance, access, and data integrity Collaborate with business analysts and end-users to gather requirements and deliver solutions Required Skills: Strong experience in Windchill development and support and knowledge of Windchill modules and architecture Proficiency in Java, JSP, XML, and Windchill APIs Experience with Windchill Business Rules Framework (BRF) and Info Engine Good understanding of PLM concepts and product lifecycle processes Strong problem-solving and communication skills Preferred Skills: Experience with Windchill 13.x Exposure to Agile/Scrum methodologies Experience with DevOps tools and CI/CD pipelines Personal Skills High analytical skills A high degree of initiative, flexibility and adaptability High customer orientation Good team engaging skills Quality awareness Good verbal and written communication skills Transparency and Integrity About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Who we are We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division, including British Airways Holidays and Iberia Vacaciones, connects customers to thousands of destinations worldwide through seamless travel experiences. We're on an exciting journey of growth and transformation - and we'd love you to be part of it. The opportunity We're looking for a Customer Analytics & CRM Specialist, helping to shape the performance and growth of our B2C retail proposition. Supporting categories across the Avios Retail Domain, you'll use customer, behavioural and commercial data to influence trading, marketing and CRM strategy, ensuring we're delivering the right products, to the right customers, at the right time. Working closely with our Retail Marketing & CRM Lead, you'll become the go-to expert for customer insight within Retail, partnering with Trading, Product, Engineering and Data teams to optimise customer journeys, improve personalisation and identify new commercial opportunities. This is a specialist role for someone who enjoys turning complex customer data into clear commercial actions and wants to influence the future direction of our retail business. What you'll be doing Owning the analytical foundations that underpin our CRM and customer engagement strategy. Developing customer segmentation and audience strategies to improve acquisition, conversion, retention and customer lifetime value. Working proactively with Trading and Marketing teams to identify opportunities through customer insight and behavioural data. Partnering with Product, Engineering and Data teams to ensure the right customer data is captured and activated across our digital platforms. Analysing campaign performance across Email, SMS and Push, identifying opportunities to improve targeting, personalisation and lifecycle marketing. Designing and evaluating A/B tests to optimise customer experiences and commercial performance. Acting as the subject matter expert for CRM and customer analytics platforms, including tools such as Klaviyo, Contentful (or similar CRM platforms), Snowflake, GA4, Contentsquare and other modern analytics technologies. Translating complex data into clear, actionable recommendations that influence Product, Marketing, Ecommerce and Trading decisions. Building trusted reporting frameworks that help the business make smarter, data-driven decisions. What we need from you Experience in Customer Analytics, CRM Analytics, Ecommerce Analytics or Digital Trading Analytics. Hands-on experience working with modern CRM platforms such as Klaviyo, Contentful or similar customer engagement platforms. Strong understanding of customer segmentation, lifecycle marketing and CRM strategy. Experience using customer and behavioural data to influence commercial, trading or marketing decisions. Strong SQL and analytical skills, with experience interpreting data and communicating actionable insights. Experience working with digital analytics platforms such as GA4, Snowflake, Contentsquare or similar technologies. Commercial understanding of ecommerce and digital customer journeys. Excellent stakeholder management skills, with the confidence to influence Product, Marketing, Trading and senior business stakeholders. Naturally curious, commercially minded and motivated by becoming a recognised expert within your discipline. We might not be right for you if You're looking for a role focused purely on reporting rather than influencing business decisions. You prefer working independently rather than partnering across Product, Data, Marketing and Trading. You're looking for a people management role rather than becoming a recognised specialist in your field. The Blend This role is part of our Loyalty Division and is based in our London office. We call our approach to hybrid working The Blend-giving you the flexibility to do your best work while staying connected with your team and the wider business. You'll typically spend at least two days a week in the office, with the flexibility to work remotely for the rest of the week. Diversity and Inclusion Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible. At IAG Loyalty we boast two ambitious and growing divisions in Loyalty and Holidays, and together we create a more rewarding world of travel and experiences. Through Avios, our global loyalty currency, we help millions of members turn everyday spend into travel, retail and financial service rewards. And through our Holidays division, including British Airways Holidays and Iberia Vacaciones, we connect customers to thousands of destinations worldwide with seamless, end-to-end travel experiences. It's all made possible by our teams, bringing together data, expertise and innovation to power unforgettable journeys and experiences. And in return? A one-of-a-kind culture where a love of travel connects us all. A business that's going places, and careers that are, too. If that sounds like the kind of place you'd like to be, find out more and join our team! Together we're creating a more rewarding world of travel and experiences This is our vision, it gives us direction in where we're heading and our values show us how we'll get there. Our values outline how we show up when we're firing on all cylinders. From our Contact Centre to Madrid and Head Office colleagues, they outline the expectations we have for each other and what it means to work in our Club.

We have an exciting opportunity to join the Digital Solutions team, responsible for deploying, managing and supporting MBDA's Enterprise Services Applications. We are looking for an experienced, adaptable IT professional to take on the role of Enterprise Services Domain Lead. In this position, you will lead both new and existing initiatives, working with customers and partners across national and international teams to solve complex business challenges - from initial evaluation and solution scoping through to successful deployment. You will also be responsible for the lifecycle management and continual improvement of existing enterprise services. Salary: Circa £60-£65k depending on experience Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. The opportunity: We are looking for an experienced and collaborative professional to manage relationships with customers, suppliers and key stakeholders across our growing business. You will be responsible for coordinating technical resources to deliver enterprise applications and services on time, to budget and to the required quality standards. This role requires an effective communicator and influencer who can build strong relationships across technical and business teams. Working closely with Project Managers, Integration Specialists and other Domain Leads, you will play a key role in improving the quality, consistency and repeatability or our enterprise application services across the organisation. What you will be responsible for As the Enterprise Services Domain Lead you will: Act as the primary owner and point of contact for the applications and services within your domain, managing stakeholder relationships, budgets and programmes of work. Work closely with business stakeholders to understand requirements and identify the most appropriate technical solutions to meet current and future needs. Lead the evaluation, scoping and selection of new technologies and services, developing proposals through to business case approval and utilising internal RFI/RFP processes where appropriate. Define solution architectures, ensuring stakeholders have a clear understanding of solution structure, functionality, behaviour and implementation approach. Define solution features, delivery phases and business and technical requirements. Ensure applications and services within your domain remain compliant with MBDA security standards, regulatory requirements and risk management policies throughout their lifecycle. Work collaboratively with the Head of Enterprise Services and fellow Domain Leads to manage and continually improve the Application Management Service. About the Team Digital Solutions forms part of the wider Digital Excellence function within MBDA. We are a collaborative and supportive team with a diverse range of technical skills and experience. Building strong relationships with our customers, supplier and business stakeholders is central to our success. No two days are the same, working across a broad portfolio of enterprise services, providing opportunities and ability to contribute to continuous improvement of services we provide. What we're looking for from you: Experience of enterprise application lifecycle management of information systems including validation, testing, release and deployment, as well as operational support and maintenance. Ability to coordinate resources, internal and external with, a good level of technical competence to ensure solutions comply with the operational and security standards required for the defence industry. Proven Business Analyst and Project Management skills with the ability to articulate technical information to different audiences. Able to communicate verbally and in writing to articulate problems and solutions in business language You will be organised, yet have an adaptable attitude to problem solving. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world's most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. To support our Site Analytics & Optimisation team we are searching for a User Behaviour Analyst (f/m/d) to be based in our London office. WHAT YOU WILL DO Analyse end-to-end journeys, identifying patterns in how customers move through key product discovery, editorial content and purchase pathways Segment behaviour to complement LTV modelling including high value cohorts, new visitors, first time buyers, as well as product category or brand adjacencies Analyse cross-channel traffic behaviour across paid, organic, search and CRM journeys, understanding how acquisition source influences onsite engagement and conversion Track repeat behaviour and multi-session journeys to better understand how customers move from discovery to purchase over time Analyse product interaction behaviour across PDP engagement, wishlist, basket, saves and other onsite signals to identify how customers evaluate and progress products Identify product affinity and co-view patterns, including what customers browse, save and purchase together across brands, categories and product types Understand differences in behaviour between browsing customers and high-intent converters, identifying the signals that indicate purchase intent and customer value Partner with Trading teams for behavioural insights that inform merchandising decisions, product presentation and onsite recommendations, while partnering with User Journey and Brand teams to deepen understanding of how content, campaigns and UX changes influence behaviour WHO YOU ARE Strong analytical mindset with experience interpreting digital behaviour and customer journeys within an ecommerce environment Deep curiosity about how customers browse, engage and shop, with the ability to spot patterns, friction points and opportunities within complex behavioural data Able to translate data into clear, commercially relevant insight and recommendations for non-technical stakeholders Comfortable working across large datasets and multiple behavioural data sources to build a complete picture of customer intent and journey performance Strong understanding of digital funnel analysis, onsite engagement metrics and behavioural segmentation Confident communicator, able to present findings clearly and influence cross-functional stakeholders through evidence-led storytelling Experience working with analytics and behavioural insight tools such as GA4, Contentsquare, Databricks, Snowplow, BigQuery or similar platforms preferred WHAT WE OFFER 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover Experience Level: Associate Workplace Type: Hybrid LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our Customer Transformation team and help clients radically improve their customer-facing operations. You'll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. Conduct business analysis including requirements gathering, prioritisation, and data analysis. Facilitate workshops and engage with senior stakeholders to drive business outcomes. Collaborate with cross-functional teams to deliver customer-centred technology solutions. Support CRM and omnichannel transformation initiatives. Design and optimise customer-facing business processes. Skills and attributes for Success Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Technical proficiency with CRM platforms and business process modelling tools. Ability to manage multiple tasks and collaborate effectively in teams. Customer-focused mindset with attention to detail. Ideally, You'll also have Experience with Lean, Six Sigma, and Agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Product Owner or Scrum Master experience. What we look for We're looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You'll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world

IT Business Solutions Manager - EMEA & Wellness Hybrid - at least 3 days out of 5 per week onsite at our Quedgeley offices. Salary to be discussed on application + excellent benefits including car cash allowance, company bonus, private health care and generous pension scheme. The Kohler EMEA IT function partners with a diverse portfolio of businesses across the UK, Europe, the Middle East and Africa, as well as Kohler's Global Product Innovation teams. The EMEA IT team is responsible for delivering business facing technology solutions, supporting day to day operations, and driving digital and technology enabled transformation across a complex and varied landscape of markets, functions, and brands. Within EMEA IT, Business Solutions Managers (BSMs) act as the primary interface between the business and IT, working closely with stakeholders to shape demand, prioritise initiatives, and deliver value through technology. The EMEA & Wellness business portfolio spans multiple markets, brands and business models, with varying levels of technology maturity, operational complexity and demand. This creates a significant opportunity to improve alignment, consistency and value delivery through stronger integration of business and IT. This BSM role is responsible for partnering directly with business stakeholders across this portfolio to shape, prioritise and deliver technology solutions that support both day to day operations and longer term strategic outcomes. Working closely with Regional IT and Enterprise teams, the BSM will operate within a highly collaborative, matrixed environment to drive aligned, scalable and effective delivery across the region. Role Purpose The Business Solutions Manager, EMEA & Wellness, is a senior IT leadership role responsible for leading the business IT relationship across a diverse portfolio of regional businesses, including France, the Middle East and Kohler Wellness. Operating within a highly distributed and evolving landscape, this role ensures that business priorities are clearly understood, translated into actionable technology roadmaps, and delivered through to measurable outcomes. This role plays a critical part in strengthening regional integration-bringing consistency, visibility and prioritisation across markets with differing levels of maturity. Acting as the primary IT point of accountability for the business, the BSM works in close partnership with Regional IT and Enterprise teams to ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability for assigned business areas, owning the overall health and effectiveness of the business IT relationship. Embeds with senior business leadership as a trusted advisor, contributing to business strategy discussions and representing IT perspectives. Technology Strategy & Roadmap Ownership Accountable for creation, maintenance and communication of a clear, prioritised multi year technology roadmap aligned to business strategy, enterprise architecture standards and delivery capacity. Translates business strategy into coherent capability roadmaps spanning digital, ERP, data, AI, commercial and operational platforms. Demand Shaping & Prioritisation Leads the shaping, constructive challenge and prioritisation of new business demand, ensuring focus on initiatives that deliver the greatest business value. Partners with business leaders, Enterprise Architecture and PMO to sequence demand based on value, dependencies, risk and capacity. End to End Ownership of Business Outcomes Accountable for ensuring that approved technology initiatives deliver their intended business outcomes and benefits. Works across business, delivery and operational teams to proactively identify risks, remove blockers and address issues that threaten value realisation. Portfolio Oversight, Risk & Issue Escalation Provides end to end oversight of the business technology portfolio. Owns escalation and resolution of portfolio level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalates and resolves high impact or recurring operational issues. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives to ensure value commitments are met. Vendor & Partner Management Manages key technology and service partner relationships relevant to the portfolio. Ensures vendors deliver against contractual, value and roadmap expectations and contribute to innovation and 'art of the possible' discussions. Leadership & People Responsibilities Acts as a senior leader within a matrixed delivery model, working closely with Business Analysts, Architects, Project Managers and other IT specialists across Business Partnering, delivery and platform teams. Sets clear direction aligned to the technology roadmap and agreed business outcomes, influencing and aligning cross functional teams. Leads through influence and collaboration, providing coaching and informal feedback to matrix team members and partnering with functional line managers to support effective delivery and development. Skills & Requirements Proven experience (typically 8-12+ years) in IT, Digital or Technology roles, with a strong track record of delivering business facing technology solutions in close partnership with business stakeholders. Demonstrated ability to operate as a trusted business partner, building credibility and working closely with stakeholders to understand priorities, shape demand and deliver meaningful outcomes. Experience developing and maintaining technology strategies and roadmaps, translating business direction into clear, prioritised and actionable technology capabilities. Strong experience owning or contributing to end to end delivery of initiatives, ensuring alignment across business, architecture, delivery and operational teams, and driving through to realised business value. Commercially minded, with the ability to evaluate and articulate business value, supporting prioritisation and ensuring outcomes are aligned to business objectives. Proven ability to operate effectively in complex, evolving environments, including across multiple markets, business units or functions with differing levels of maturity. Ability to build strong relationships and influence stakeholders across business, IT and external partners, driving alignment and progress within a matrixed organisation. Experience providing oversight of technology portfolios, including identifying and managing risks, issues and dependencies, and ensuring transparency and timely escalation where required. Strong understanding of IT service and delivery models, with the ability to engage effectively across both change and operational contexts, including supporting the business during high impact incidents and service issues. Experience working with external vendors and partners, ensuring delivery quality and alignment to expected outcomes. Experience working across geographically distributed or multi market business environments, with an understanding of varying business models, regulatory considerations and operational complexity, is advantageous. Benefits We empower each associate to become more at Kohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us At our EMEA Corporate Services we support Kohler businesses in our region, we have an excellent team of dedicated associates focused on delivering exceptional customer service and ensuring every interaction is a genuine, positive and rewarding experience for both our internal and external customers. We represent the Corporate Functions found in Kohler, Wisconsin here in the EMEA region - Finance, Tax, IT, Internal Audit, Procurement, Regional Operations for Global Shared Services, Environment Health & Safety, Legal, & HR. We all pride ourselves on adding value to the Kohler businesses we support in the region and work closely with our Kohler Corporate colleagues in Wisconsin on global initiatives and projects. Equal Opportunity Employer Kohler is an equal opportunity employer. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to gender, age, disability, religion, belief, sexual orientation, marital status or race. If, as an individual with a disability, you require any adjustments during the recruitment process . click apply for full job details

IT Business Solutions Manager - Global Product Innovation Hybrid-with at least 3 days out of 5 per week onsite at our Quedgeley offices Salary to be discussed on application + excellent benefits including car cash allowance, company bonus, private health care and generous pension scheme The Kohler EMEA IT function partners with a diverse portfolio of businesses across the UK, Europe, the Middle East and Africa, as well as Kohler's Global Product Innovation (GPI) teams. The EMEA IT team is responsible for delivering business-facing technology solutions, supporting day-to-day operations, and driving digital and technology-enabled transformation across a complex and varied landscape of markets, functions, and brands. Within EMEA IT, Business Solutions Managers (BSMs) act as the primary interface between the business and IT, working closely with stakeholders to shape demand, prioritise initiatives, and deliver value through technology. Global Product Innovation (GPI) represents a critical and high-impact area for Kohler, focused on product development, innovation and delivering differentiated customer value. The nature of demand within GPI often spans early stage ideation through to scaled delivery, requiring close alignment between business ambition and technology capability. This BSM role is responsible for partnering directly with GPI stakeholders to shape, prioritise and deliver technology enabled innovation. Working across Enterprise IT teams and the broader EMEA IT function, the BSM will operate in a highly collaborative, matrixed environment to ensure that innovation initiatives are effectively translated into scalable, integrated and value driven solutions. Role Purpose The Business Solutions Manager, Global Product Innovation (GPI), is a senior IT leadership role responsible for partnering with the GPI organisation to ensure technology is effectively embedded within product innovation and development initiatives to deliver measurable business outcomes. Working closely with business, product and delivery teams, this role provides end to end accountability for aligning innovation priorities with technology strategy, architecture and execution. Focused on high value and strategically important initiatives, the role ensures that opportunities are clearly defined, prioritised and delivered with strong alignment to enterprise standards and capabilities. The BSM acts as the primary IT point of accountability for GPI, working across Regional IT and Enterprise teams to translate innovation ambition into scalable, integrated and value driven technology solutions. Core Accountabilities 1. Business Partnership & Relationship Ownership Acts as the primary IT point of accountability for assigned business areas, owning the overall health and effectiveness of the business IT relationship. Embeds with senior business leadership as a trusted advisor, contributing to business strategy discussions and representing IT perspectives. 2. Technology Strategy & Roadmap Ownership Accountable for creation, maintenance and communication of a clear, prioritised multi year technology roadmap aligned to business strategy, enterprise architecture standards and delivery capacity. Translates business strategy into coherent capability roadmaps spanning digital, ERP, data, AI, commercial and operational platforms. 3. Demand Shaping & Prioritisation Leads the shaping, constructive challenge and prioritisation of new business demand, ensuring focus on initiatives that deliver the greatest business value. Partners with business leaders, Enterprise Architecture and PMO to sequence demand based on value, dependencies, risk and capacity. 4. End to End Ownership of Business Outcomes Accountable for ensuring that approved technology initiatives deliver their intended business outcomes and benefits. Works across business, delivery and operational teams to proactively identify risks, remove blockers and address issues that threaten value realisation. 5. Portfolio Oversight, Risk & Issue Escalation Provides end to end oversight of the business technology portfolio. Owns escalation and resolution of portfolio level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalate and resolve high impact or recurring operational issues. 7. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives to ensure value commitments are met. 8. Vendor & Partner Management Manages key technology and service partner relationships relevant to the portfolio. Ensures vendors deliver against contractual, value and roadmap expectations and contribute to innovation and 'art of the possible' discussions. Leadership & People Responsibilities Acts as a senior leader within a matrixed delivery model, working closely with Business Analysts, Architects, Project Managers and other IT specialists across Business Partnering, delivery and platform teams. Sets clear direction aligned to the technology roadmap and agreed business outcomes, influencing and aligning cross functional teams. Leads through influence and collaboration, providing coaching and informal feedback to matrix team members and partnering with functional line managers to support effective delivery and development. Skills/Requirements Proven experience (typically 8-12+ years) in IT, Digital or Technology roles, with a strong track record of delivering business facing technology solutions in close partnership with business stakeholders. Demonstrated ability to operate as a trusted business partner, building credibility and working closely with stakeholders to understand priorities, shape demand and deliver meaningful outcomes. Experience developing and maintaining technology strategies and roadmaps, translating business direction into clear, prioritised and actionable technology capabilities. Strong experience owning or contributing to end to end delivery of initiatives, ensuring alignment across business, architecture, delivery and operational teams, and driving through to realised business value. Commercially minded, with the ability to evaluate and articulate business value, supporting prioritisation and ensuring outcomes are aligned to business objectives. Proven ability to operate effectively in complex, evolving environments, where priorities may not always be fully defined and require active shaping and alignment. Ability to build strong relationships and influence stakeholders across business, IT and external partners, driving alignment and progress within a matrixed organisation. Experience providing oversight of technology portfolios, including identifying and managing risks, issues and dependencies, and ensuring transparency and timely escalation where required. Strong understanding of IT service and delivery models, with the ability to engage effectively across both change and operational contexts, including supporting the business during high impact incidents and service issues. Experience working with external vendors and partners, ensuring delivery quality and alignment to expected outcomes. Experience working in product oriented, innovation or R&D led environments, with an understanding of how technology supports product development, innovation pipelines or experimentation, is advantageous. We can offer you a lot in return! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us At our EMEA Corporate Services we support Kohler businesses in our region, we have an excellent team of dedicated associates focused on delivering exceptional customer service and ensuring every interaction is a genuine, positive and rewarding experience for both our internal and external customers. We represent the Corporate Functions found in Kohler, Wisconsin here in the EMEA region - Finance, Tax, IT, Internal Audit, Procurement, Regional Operations for Global Shared Services, Environment Health & Safety, Legal, & HR. We all pride ourselves on adding value to the Kohler businesses we support in the region and work closely with our Kohler Corporate colleagues in Wisconsin on global initiatives and projects. Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at Kohler is an equal opportunity employer Kohler is an equal opportunity employer. It is Kohler's policy to recruit, hire . click apply for full job details

IT Business Solutions Manager - EMEA & Wellness Hybrid - at least 3 days out of 5 per week onsite at our Quedgeley offices. Salary to be discussed on application + excellent benefits including car cash allowance, company bonus, private health care and generous pension scheme. The Kohler EMEA IT function partners with a diverse portfolio of businesses across the UK, Europe, the Middle East and Africa, as well as Kohler's Global Product Innovation teams. The EMEA IT team is responsible for delivering business facing technology solutions, supporting day to day operations, and driving digital and technology enabled transformation across a complex and varied landscape of markets, functions, and brands. Within EMEA IT, Business Solutions Managers (BSMs) act as the primary interface between the business and IT, working closely with stakeholders to shape demand, prioritise initiatives, and deliver value through technology. The EMEA & Wellness business portfolio spans multiple markets, brands and business models, with varying levels of technology maturity, operational complexity and demand. This creates a significant opportunity to improve alignment, consistency and value delivery through stronger integration of business and IT. This BSM role is responsible for partnering directly with business stakeholders across this portfolio to shape, prioritise and deliver technology solutions that support both day to day operations and longer term strategic outcomes. Working closely with Regional IT and Enterprise teams, the BSM will operate within a highly collaborative, matrixed environment to drive aligned, scalable and effective delivery across the region. Role Purpose The Business Solutions Manager, EMEA & Wellness, is a senior IT leadership role responsible for leading the business IT relationship across a diverse portfolio of regional businesses, including France, the Middle East and Kohler Wellness. Operating within a highly distributed and evolving landscape, this role ensures that business priorities are clearly understood, translated into actionable technology roadmaps, and delivered through to measurable outcomes. This role plays a critical part in strengthening regional integration-bringing consistency, visibility and prioritisation across markets with differing levels of maturity. Acting as the primary IT point of accountability for the business, the BSM works in close partnership with Regional IT and Enterprise teams to ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability for assigned business areas, owning the overall health and effectiveness of the business IT relationship. Embeds with senior business leadership as a trusted advisor, contributing to business strategy discussions and representing IT perspectives. Technology Strategy & Roadmap Ownership Accountable for creation, maintenance and communication of a clear, prioritised multi year technology roadmap aligned to business strategy, enterprise architecture standards and delivery capacity. Translates business strategy into coherent capability roadmaps spanning digital, ERP, data, AI, commercial and operational platforms. Demand Shaping & Prioritisation Leads the shaping, constructive challenge and prioritisation of new business demand, ensuring focus on initiatives that deliver the greatest business value. Partners with business leaders, Enterprise Architecture and PMO to sequence demand based on value, dependencies, risk and capacity. End to End Ownership of Business Outcomes Accountable for ensuring that approved technology initiatives deliver their intended business outcomes and benefits. Works across business, delivery and operational teams to proactively identify risks, remove blockers and address issues that threaten value realisation. Portfolio Oversight, Risk & Issue Escalation Provides end to end oversight of the business technology portfolio. Owns escalation and resolution of portfolio level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalates and resolves high impact or recurring operational issues. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives to ensure value commitments are met. Vendor & Partner Management Manages key technology and service partner relationships relevant to the portfolio. Ensures vendors deliver against contractual, value and roadmap expectations and contribute to innovation and 'art of the possible' discussions. Leadership & People Responsibilities Acts as a senior leader within a matrixed delivery model, working closely with Business Analysts, Architects, Project Managers and other IT specialists across Business Partnering, delivery and platform teams. Sets clear direction aligned to the technology roadmap and agreed business outcomes, influencing and aligning cross functional teams. Leads through influence and collaboration, providing coaching and informal feedback to matrix team members and partnering with functional line managers to support effective delivery and development. Skills & Requirements Proven experience (typically 8-12+ years) in IT, Digital or Technology roles, with a strong track record of delivering business facing technology solutions in close partnership with business stakeholders. Demonstrated ability to operate as a trusted business partner, building credibility and working closely with stakeholders to understand priorities, shape demand and deliver meaningful outcomes. Experience developing and maintaining technology strategies and roadmaps, translating business direction into clear, prioritised and actionable technology capabilities. Strong experience owning or contributing to end to end delivery of initiatives, ensuring alignment across business, architecture, delivery and operational teams, and driving through to realised business value. Commercially minded, with the ability to evaluate and articulate business value, supporting prioritisation and ensuring outcomes are aligned to business objectives. Proven ability to operate effectively in complex, evolving environments, including across multiple markets, business units or functions with differing levels of maturity. Ability to build strong relationships and influence stakeholders across business, IT and external partners, driving alignment and progress within a matrixed organisation. Experience providing oversight of technology portfolios, including identifying and managing risks, issues and dependencies, and ensuring transparency and timely escalation where required. Strong understanding of IT service and delivery models, with the ability to engage effectively across both change and operational contexts, including supporting the business during high impact incidents and service issues. Experience working with external vendors and partners, ensuring delivery quality and alignment to expected outcomes. Experience working across geographically distributed or multi market business environments, with an understanding of varying business models, regulatory considerations and operational complexity, is advantageous. Benefits We empower each associate to become more at Kohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us At our EMEA Corporate Services we support Kohler businesses in our region, we have an excellent team of dedicated associates focused on delivering exceptional customer service and ensuring every interaction is a genuine, positive and rewarding experience for both our internal and external customers. We represent the Corporate Functions found in Kohler, Wisconsin here in the EMEA region - Finance, Tax, IT, Internal Audit, Procurement, Regional Operations for Global Shared Services, Environment Health & Safety, Legal, & HR. We all pride ourselves on adding value to the Kohler businesses we support in the region and work closely with our Kohler Corporate colleagues in Wisconsin on global initiatives and projects. Equal Opportunity Employer Kohler is an equal opportunity employer. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to gender, age, disability, religion, belief, sexual orientation, marital status or race. If, as an individual with a disability, you require any adjustments during the recruitment process . click apply for full job details

Roke, Roke Manor, Romsey, Hampshire, United Kingdom Job Description Posted Wednesday 14 January 2026 at 01:00 Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background - and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we - working on the technologies that will shape tomorrow, not just today. At Roke Roke imagines a more secure world where technology protects, where engineers, consultants and business staff collaborate to protect what matters most to our clients. Roke is a leader in the development of cutting edge technology solutions for the defence industry with clients spanning National Security, Defence and Intelligence areas. We work alongside our customers to solve their complex and unique challenges. Roke's Defence Business Unit provides technology innovation and consultancy to a variety of military users, applying our skills in Cyber & Networks, Agile Software, Consulting & Systems Engineering, Sensors & Communications, AI & Machine Learning, Information Assurance & Human Science and Data Science. The Job Opportunity Roke is seeking Systems Engineers to provide technical leadership in the design and delivery of innovative and effective solutions, in the domains of position, Navigation and Timing (PNT), RF communication and sensors. You will take ownership of the system designs of cutting edge electronics for defence and Electronic Warfare (EW) system solutions. Specific technology domains in which you will take the lead as SDA will likely include electronic surveillance (ES) systems, electronic attack (EA) systems. . The role requires individuals who can work closely with our defence clients and users, applying their technical knowledge and domain experience, whilst communicating effectively with a wide range of internal and external stakeholders. Individuals must be able to work effectively in a highly technically challenging but rewarding environment, able to quickly assess trade offs and lead on technical decision making. Job Purpose & Key Responsibilities As a System Engineer your responsibilities will include: Gaining understanding of existing Roke EW system products and future development agendas Acting as a System Design Authority on specific projects across the full engineering lifecycle from initial R&D concept to product and support. Providing leadership and systems engineering expertise to technical teams in the delivery of science and technology based research, solution and product development, equipment trials, and business development including competitive bids. Strengthening customer relationships and developing business opportunities by providing expert technical assistance in the shaping of solutions and their delivery programmes. Providing technical assurance expertise across a broad range of internal projects, and on behalf of clients when required. Liaising regularly with project management teams and Customers for progress reviews, ensuring technical delivery to time, cost and performance/quality whilst managing technical risks. Working dynamically on Customer sites, from the office, in shared workspaces or from home as required, with occasional overseas travel where necessary. Rapid prototyping for UOR requirements Essential skills will include BEng/BSc and/or master's degree in an appropriate engineering, computer science, information systems or related subject. Knowledge of Sensor and Communication systems. Systems Engineering and technical leadership cross functional teams from R&D concept through to the full product development lifecycle Ideally you will have experience in some of the following: EW familiarity across EA, ES, ECM, ESM, RF cyber, middleware and radio bearers. Familiarity with relevant open standards, such as STICS, MORA, OpenCPI, SOSA, OpenVPX A systems understanding of hardware, firmware and software including digital signal processing systems/DSPs/FPGAs, software defined radios, RF systems and antennas. Waterfall, Agile, SAFe and Spiral development processes. Identification and analysis of key risks, issues and problems and their associated mitigations and impact and their management through technical RAIDOs. Why You Should Join Us We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment. Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques, which interest them. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive. We will consider flexible working arrangements and support a diverse work force and those with additional needs. Security Information Due to the nature of this position, we require you to be willing and eligible to achieve a minimum of SC clearance. To qualify, the candidate should be a British Citizen and have resided in the UK for the last 5 years for SC. For more information about clearance eligibility, please see The Next Step Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Department Strategy and Business Intelligence As Media Measurement Lead, you will be Sky's senior technical owner for media measurement standards, responsible for building and embedding a unified measurement framework across ATL, digital, testing, econometrics and campaign reporting. You will define the KPIs, methodology principles, evidential standards and confidence thresholds that determine how media performance is assessed, ensuring different evidence sources are interpreted consistently and used for the right decisions. A core part of the role is designing and delivering robust strategic geo-tests and other incrementality experiments that provide credible evidence on what drives growth. You will lead the technical design of these tests end-to-end, from feasibility, market selection, power and KPI definition through to evaluation, interpretation and recommendation. Reporting into the Head of Media Effectiveness, you will work closely with Econometrics, Digital Marketing, Media Planning, Media Strategy, Test & Learn and Publicis to connect measurement approaches into one practical framework for investment decision-making. This is a highly technical leadership role: the successful candidate will combine advanced statistical thinking, hands on data capability and strong commercial judgement to protect the integrity of evidence while enabling confident media investment decisions. What you'll do Own Sky's end-to-end media measurement framework, defining KPI standards, methodological principles, evidential standards and the measurement approaches used to evaluate media investment across ATL and digital. Act as Sky's senior technical measurement authority, providing expert guidance on measurement design, KPI selection, campaign evaluation and interpretation of results. Lead the design and delivery of robust incrementality testing programmes, including strategic geo-tests and matched market experiments, ensuring outputs are statistically sound, commercially relevant and decision ready. Support the evolution of Sky's digital measurement approach, working with Digital Marketing teams to ensure platform, attribution and incrementality signals are used appropriately and consistently to optimise campaigns and evaluate outcomes. Create a unified approach to interpreting evidence, integrating econometrics, testing, digital measurement, platform lift studies and campaign reporting into a coherent measurement framework. Build and develop market leading measurement capability, leading a team of technical specialists and embedding measurement best practice across Media, Digital, Econometrics and agency partners. Deep expertise in experimental design, causal measurement and statistical analysis, with experience designing and evaluating large scale media tests (including feasibility, power analysis, KPI definition and confidence assessment), ideally including geo testing or matched market experiments. Strong understanding of media measurement across ATL and digital, including the strengths, limitations and appropriate application of econometrics, testing, attribution, platform measurement and campaign reporting. Proven experience developing measurement frameworks, standards or methodologies, with the ability to define consistent approaches to evaluating media effectiveness across multiple channels and evidence sources. Strong technical capability, including managing complex SQL queries across multiple data sources and using Python (or equivalent) to analyse, automate and interpret measurement outputs. Proven ability to translate complex measurement, testing and modelling outputs into clear, commercially actionable recommendations, with confidence influencing senior stakeholders and challenging interpretation where appropriate. Experience leading and developing analysts or technical specialists, building capability in measurement, statistical thinking and evidence based decision making. Desirable skills and experience Experience working with econometric modelling / MMM outputs and integrating experimental findings into broader effectiveness frameworks. Experience designing measurement approaches for digital marketing, including attribution, platform measurement, incrementality and campaign optimisation. Experience assessing and challenging third party measurement methodologies, including agency, platform or measurement partner approaches. Experience applying advanced measurement techniques to strategic business questions, such as channel effectiveness, budget allocation, audience strategy or creative effectiveness. Benefits and perks Free Sky TV including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Share save and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. To be eligible for this role you are required to have the appropriate right to work in the UK. We're an equal opportunity employer. All applicants will receive a fair and consistent application process.

Product Owner (Customer Identity and Access Management) /CyberArk) (CIAM) Location: Brussels Duration: 12 months Daily rate: 600 - 900 per day Work arrangement: 8 days onsite per month, remainder remote working. Overview The Product Owners of Digital Communication Channels and Interfaces are a great team located in the Client Experience Division. They provide business Product Owner services to several Tribes within GDC (the "IT" world). We are looking for a new Product Analyst to join our Team to service the Customer onboarding and interactions (COI). You will be part of one of the Digital Channels tribes and be a product analyst of the team responsible for the implementation of a new CIAM system for our clients, as well as ensuring that the transition from the legacy platforms will be smooth for all customers. You will have a central role in defining this product evolution and will manage relationships with a large range of stakeholders (business and IT). You will have the opportunity to work with an agile methodology which is the trend triggered by the current company transformation. We will help you develop further business knowledge and further maturity/ experience in the definition of solutions and soft skills (out of the box thinking, work in dynamic teams, transversal overview, agile way of working). Responsibilities The Product analyst is the bridge between the business stakeholders and IT to understand, define and prioritize business requirements in line with the defined business vision and strategy. Plans, monitors and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management. Ensures project results meet requirements regarding technical quality, reliability, schedule and cost. Monitors performance and recommends schedule changes, cost adjustments or resource additions. Qualifications Analytical, methodical and results oriented. Client focused with strong team spirit. Strong inter personal skills and good presentation skills. Planning/organizational skills and autonomy: able to organize and prioritize. Experience in Agile is an asset. Experience in Digital Channels (screens and messages/reporting) would be an advantage. Compensation Rates depend on experience and client requirements.

Help us keep our digital services running smoothly Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst. Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. This is a fantastic opportunity to play a key role in supporting the council's digital infrastructure and helping our staff and partners stay connected and productive. What you'll be doing As a Service Desk Support Analyst, you'll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You'll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure. You'll also: Install and configure hardware and software, including mobile device management Support our networking and telecommunications systems Maintain user access and security settings across systems like Office 365 and Active Directory Contribute to IT projects and knowledge sharing across the team Deliver excellent customer service and help users get the most from our technology What we're looking for We're after someone who: Has experience supporting Microsoft desktop technologies and enterprise systems Understands ITIL principles and service desk operations Can work independently and as part of a team Communicates clearly and confidently with technical and non-technical users Is organised, adaptable, and thrives under pressure You'll need: GCSEs (or equivalent) in English and Maths A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation) A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)