10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge. Demonstrated hands on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies Demonstrates familiarity with AI powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
20/07/2026
Full time
10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge. Demonstrated hands on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies Demonstrates familiarity with AI powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
Support our Scotland manufacturing site and Chromalloy's global infrastructure team. You'll combine hands on on site support with Tier III engineering and security focused improvement of our Tiger proprietary system. Working pattern: Hybrid (1-2 days on site, 3-4 remote), aligned to GMT/BST Location: Glasgow, Scotland facility (TSL) Reporting line: Regional EU/UK IT Manager About the role We're looking for a Global Senior IT Systems Administrator to support our TSL manufacturing facility in Scotland and the wider Chromalloy global infrastructure team. This hybrid role (1-2 days on site, 3-4 remote) blends hands on site support with Tier III engineering and security focused improvement of our Tiger proprietary system. What you'll do Be the on-site Tier III escalation point for TSL Scotland, supporting infrastructure, networking and end user computing. Provision, image, troubleshoot and refresh desktops/laptops. Maintain and troubleshoot site networking and connectivity (switching, Wi Fi, cabling and corporate links). Support on-site servers/storage including patching, monitoring and performance optimisation. Partner with site leadership to prioritise incidents/requests and deliver small projects. Maintain IT asset security and compliance, including physical security and access controls. Support meeting room/AV and collaboration tools. Provide Tier III support to the global infrastructure team and administer core platforms (Windows Server, AD/Entra ID, VMware, Azure/AWS and enterprise networking). Resolve complex issues across sites; contribute to security monitoring, backup/DR/business continuity, and migrations/upgrades. Lead end-to-end vulnerability remediation for the Tiger proprietary system: plan and prioritise with the Tiger SME/IT Security, apply patches/hardening, document architecture/dependencies, and report progress and risk reduction. What we're looking for 5-7+ years' experience in enterprise IT infrastructure/systems administration and/or network engineering. Strong Tier III troubleshooting skills across servers, identity, networking and endpoints. Hands on experience with several of: Windows Server, Active Directory/Entra ID, VMware, Azure/AWS, and enterprise networking (e.g., Cisco/Palo Alto or equivalent). Proven vulnerability remediation and security hardening (patching, configuration, CVE prioritisation, change control). Working knowledge of cybersecurity frameworks (NIST 800-171, CMMC) and operating in controlled environments. Clear communicator who's comfortable collaborating across time zones and documenting work. Able to work independently, manage priorities and keep stakeholders updated. Able to work hybrid, with 1-2 days per week on site at TSL Scotland. Eligible for security vetting appropriate to a defence contracting environment. Nice to have Certifications (e.g., Microsoft, CCNA/CCNP, Security+/CySA+ or similar). Security tooling experience (e.g., CrowdStrike, Rapid7, SailPoint or equivalent). Regulated environment experience (e.g., ITAR/EAR) and its impact on IT systems/data handling. Aerospace, defence or manufacturing IT background. Exposure to OT/IT convergence or proprietary industrial/engineering systems. Scripting/automation (e.g., PowerShell) and a continuous improvement mindset. ITIL Foundation (or practical ITSM/change management experience). Working pattern Hybrid: 1-2 days per week on site at TSL Scotland; the remainder remote. Some work in industrial/production areas (PPE provided as required). Occasional travel to other Chromalloy sites for projects, training or collaboration. Hours aligned to GMT/BST, with occasional out of hours support for critical incidents or planned maintenance. Participation in an on call rota may be required. What we offer We offer a competitive package including base salary, annual bonus eligibility, pension contributions, private medical insurance, and professional development support (including certification reimbursement, salary depending on skills and experience. How to apply Submit your CV/resume and a short cover note highlighting your infrastructure and security experience. If shortlisted, we'll contact you with next steps.
19/07/2026
Full time
Support our Scotland manufacturing site and Chromalloy's global infrastructure team. You'll combine hands on on site support with Tier III engineering and security focused improvement of our Tiger proprietary system. Working pattern: Hybrid (1-2 days on site, 3-4 remote), aligned to GMT/BST Location: Glasgow, Scotland facility (TSL) Reporting line: Regional EU/UK IT Manager About the role We're looking for a Global Senior IT Systems Administrator to support our TSL manufacturing facility in Scotland and the wider Chromalloy global infrastructure team. This hybrid role (1-2 days on site, 3-4 remote) blends hands on site support with Tier III engineering and security focused improvement of our Tiger proprietary system. What you'll do Be the on-site Tier III escalation point for TSL Scotland, supporting infrastructure, networking and end user computing. Provision, image, troubleshoot and refresh desktops/laptops. Maintain and troubleshoot site networking and connectivity (switching, Wi Fi, cabling and corporate links). Support on-site servers/storage including patching, monitoring and performance optimisation. Partner with site leadership to prioritise incidents/requests and deliver small projects. Maintain IT asset security and compliance, including physical security and access controls. Support meeting room/AV and collaboration tools. Provide Tier III support to the global infrastructure team and administer core platforms (Windows Server, AD/Entra ID, VMware, Azure/AWS and enterprise networking). Resolve complex issues across sites; contribute to security monitoring, backup/DR/business continuity, and migrations/upgrades. Lead end-to-end vulnerability remediation for the Tiger proprietary system: plan and prioritise with the Tiger SME/IT Security, apply patches/hardening, document architecture/dependencies, and report progress and risk reduction. What we're looking for 5-7+ years' experience in enterprise IT infrastructure/systems administration and/or network engineering. Strong Tier III troubleshooting skills across servers, identity, networking and endpoints. Hands on experience with several of: Windows Server, Active Directory/Entra ID, VMware, Azure/AWS, and enterprise networking (e.g., Cisco/Palo Alto or equivalent). Proven vulnerability remediation and security hardening (patching, configuration, CVE prioritisation, change control). Working knowledge of cybersecurity frameworks (NIST 800-171, CMMC) and operating in controlled environments. Clear communicator who's comfortable collaborating across time zones and documenting work. Able to work independently, manage priorities and keep stakeholders updated. Able to work hybrid, with 1-2 days per week on site at TSL Scotland. Eligible for security vetting appropriate to a defence contracting environment. Nice to have Certifications (e.g., Microsoft, CCNA/CCNP, Security+/CySA+ or similar). Security tooling experience (e.g., CrowdStrike, Rapid7, SailPoint or equivalent). Regulated environment experience (e.g., ITAR/EAR) and its impact on IT systems/data handling. Aerospace, defence or manufacturing IT background. Exposure to OT/IT convergence or proprietary industrial/engineering systems. Scripting/automation (e.g., PowerShell) and a continuous improvement mindset. ITIL Foundation (or practical ITSM/change management experience). Working pattern Hybrid: 1-2 days per week on site at TSL Scotland; the remainder remote. Some work in industrial/production areas (PPE provided as required). Occasional travel to other Chromalloy sites for projects, training or collaboration. Hours aligned to GMT/BST, with occasional out of hours support for critical incidents or planned maintenance. Participation in an on call rota may be required. What we offer We offer a competitive package including base salary, annual bonus eligibility, pension contributions, private medical insurance, and professional development support (including certification reimbursement, salary depending on skills and experience. How to apply Submit your CV/resume and a short cover note highlighting your infrastructure and security experience. If shortlisted, we'll contact you with next steps.
Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku's IT Infrastructure & Support organization keeps every Roku employee productive and secure, from day-one onboarding through daily support and endpoint protection. We run a modern, cloud-first stack and are actively reshaping IT into an agent-assisted operating model that puts fast, self-serve resolution ahead of ticket queues. This role owns a global slice of the employee support experience through a team based across EMEA and India, and is the primary IT point of contact and escalation point for the EMEA and APAC regions. Team: IT Infrastructure & Support (Enterprise Engineering) Reports to: Director, IT Infrastructure & Support Scope: People-manager role leading a distributed IT support team based across EMEA and India, delivering support to Roku employees across all offices globally, and serving as the primary IT point of contact and escalation point for the EMEA and APAC regions. The Role You will lead a decentralized IT support team with staff based across EMEA and India (Bengaluru). While your team is anchored in these regions, your mandate is global: the team you lead supports Roku employees across all offices, using its time-zone spread to extend responsive coverage well beyond any single region. You are accountable for support quality, responsiveness, and consistency for the employees your team serves, and you are the primary IT point of contact and escalation point for the EMEA and APAC regions. This is a hands-on leadership role: you set the process, coach the team, and step into the hardest problems yourself. What You'll Do Lead, coach, and grow a distributed IT support team based across EMEA and India (Bengaluru), setting clear expectations and owning hiring, performance, and development. Deliver a consistent, high-quality support experience to Roku employees across all offices globally, using the team's time-zone distribution to provide broad, responsive coverage. Build and run a follow-the-sun coverage model that leverages EMEA and India working hours to extend support across the global employee base, with clear cross-region handoffs. Own end-to-end employee support for your scope: incident response, request fulfillment, onboarding, offboarding, and white-glove support for leadership and executives. Define and hold SLAs and quality standards; track ticket volume, resolution time, first-contact resolution, onboarding completion, and CSAT, and report performance to IT leadership. Own the service desk workflow and ticketing (Jira Service Management), including intake, triage, routing, and escalation, and drive continuous improvement of runbooks and knowledge. Manage endpoint support across Windows (Intune), macOS (JAMF), and Linux, including enrollment, compliance remediation, and hardware lifecycle, in partnership with the Secure Device Management team. Support identity and access operations, including MFA enrollment, sign-in troubleshooting, and access requests through our provisioning workflows, escalating policy issues to the Identity & Access team. Partner with Network Engineering on connectivity (Meraki, Tailscale, Umbrella) and with AV Technology on conference room and all-hands support across sites. Own IT readiness for office moves, expansions, new-site builds, and executive or company events within your regions, and support global events as needed. Lead onboarding and offboarding execution so new hires are fully set up on day one and leavers are cleanly deprovisioned, in coordination with People and the identity team. Manage IT vendors, contractors, and smart-hands providers in your regions, and track hardware and license consumption. Champion Roku's shift to an agent-assisted, self-serve IT operating model: identify high-volume, repetitive work suited to automation and help move the team from queue-clearing toward higher-value support and governance. Serve as the primary IT point of contact and escalation point for the EMEA and APAC regions. What We're Looking For 8+ years in IT support / end-user computing, with 4+ years managing teams, including managing staff remotely across multiple countries and time zones. Proven track record leading a distributed or multi-site support function that serves a global user base; experience managing a team or hub in India (Bengaluru) is strongly preferred. Deep hands-on knowledge of a modern enterprise endpoint and identity stack, with cross-platform endpoint support experience across Windows, macOS, and Linux (Microsoft Entra ID / Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations and reporting outcomes to senior stakeholders. Excellent communication and stakeholder-management skills, comfortable supporting and interfacing with executives and senior leadership. Able to work effectively across global time zones and travel occasionally between sites. Bias toward automation and self-service; genuine interest in how AI and agent-based tooling can reshape IT support. Nice to Have Experience standing up or scaling IT support for a new or growing international office. Familiarity with zero-trust networking (Tailscale), SD-WAN/wireless (Meraki), and DNS security (Umbrella). Exposure to AV / conference-room support at scale (Zoom Rooms and similar). Experience partnering with Security, People, and Finance functions on cross-functional programs. Relevant certifications (ITIL, Microsoft, Apple) are a plus, not a requirement. What are some of the benefits? Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to .
18/07/2026
Full time
Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku's IT Infrastructure & Support organization keeps every Roku employee productive and secure, from day-one onboarding through daily support and endpoint protection. We run a modern, cloud-first stack and are actively reshaping IT into an agent-assisted operating model that puts fast, self-serve resolution ahead of ticket queues. This role owns a global slice of the employee support experience through a team based across EMEA and India, and is the primary IT point of contact and escalation point for the EMEA and APAC regions. Team: IT Infrastructure & Support (Enterprise Engineering) Reports to: Director, IT Infrastructure & Support Scope: People-manager role leading a distributed IT support team based across EMEA and India, delivering support to Roku employees across all offices globally, and serving as the primary IT point of contact and escalation point for the EMEA and APAC regions. The Role You will lead a decentralized IT support team with staff based across EMEA and India (Bengaluru). While your team is anchored in these regions, your mandate is global: the team you lead supports Roku employees across all offices, using its time-zone spread to extend responsive coverage well beyond any single region. You are accountable for support quality, responsiveness, and consistency for the employees your team serves, and you are the primary IT point of contact and escalation point for the EMEA and APAC regions. This is a hands-on leadership role: you set the process, coach the team, and step into the hardest problems yourself. What You'll Do Lead, coach, and grow a distributed IT support team based across EMEA and India (Bengaluru), setting clear expectations and owning hiring, performance, and development. Deliver a consistent, high-quality support experience to Roku employees across all offices globally, using the team's time-zone distribution to provide broad, responsive coverage. Build and run a follow-the-sun coverage model that leverages EMEA and India working hours to extend support across the global employee base, with clear cross-region handoffs. Own end-to-end employee support for your scope: incident response, request fulfillment, onboarding, offboarding, and white-glove support for leadership and executives. Define and hold SLAs and quality standards; track ticket volume, resolution time, first-contact resolution, onboarding completion, and CSAT, and report performance to IT leadership. Own the service desk workflow and ticketing (Jira Service Management), including intake, triage, routing, and escalation, and drive continuous improvement of runbooks and knowledge. Manage endpoint support across Windows (Intune), macOS (JAMF), and Linux, including enrollment, compliance remediation, and hardware lifecycle, in partnership with the Secure Device Management team. Support identity and access operations, including MFA enrollment, sign-in troubleshooting, and access requests through our provisioning workflows, escalating policy issues to the Identity & Access team. Partner with Network Engineering on connectivity (Meraki, Tailscale, Umbrella) and with AV Technology on conference room and all-hands support across sites. Own IT readiness for office moves, expansions, new-site builds, and executive or company events within your regions, and support global events as needed. Lead onboarding and offboarding execution so new hires are fully set up on day one and leavers are cleanly deprovisioned, in coordination with People and the identity team. Manage IT vendors, contractors, and smart-hands providers in your regions, and track hardware and license consumption. Champion Roku's shift to an agent-assisted, self-serve IT operating model: identify high-volume, repetitive work suited to automation and help move the team from queue-clearing toward higher-value support and governance. Serve as the primary IT point of contact and escalation point for the EMEA and APAC regions. What We're Looking For 8+ years in IT support / end-user computing, with 4+ years managing teams, including managing staff remotely across multiple countries and time zones. Proven track record leading a distributed or multi-site support function that serves a global user base; experience managing a team or hub in India (Bengaluru) is strongly preferred. Deep hands-on knowledge of a modern enterprise endpoint and identity stack, with cross-platform endpoint support experience across Windows, macOS, and Linux (Microsoft Entra ID / Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations and reporting outcomes to senior stakeholders. Excellent communication and stakeholder-management skills, comfortable supporting and interfacing with executives and senior leadership. Able to work effectively across global time zones and travel occasionally between sites. Bias toward automation and self-service; genuine interest in how AI and agent-based tooling can reshape IT support. Nice to Have Experience standing up or scaling IT support for a new or growing international office. Familiarity with zero-trust networking (Tailscale), SD-WAN/wireless (Meraki), and DNS security (Umbrella). Exposure to AV / conference-room support at scale (Zoom Rooms and similar). Experience partnering with Security, People, and Finance functions on cross-functional programs. Relevant certifications (ITIL, Microsoft, Apple) are a plus, not a requirement. What are some of the benefits? Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to .
Job Title: IT Operations Engineer Role purpose The IT Operations Engineer will provide hands on, day to day IT support for approximately 50 office based users in the London office while taking ownership of Microsoft 365 administration, endpoint management, and operational IT services across a wider user base of approximately 200 employees and contractors across three regions. The role combines senior technical support with responsibility for maintaining and improving Microsoft 365 services, supporting IT infrastructure, driving service improvements, and acting as the senior technical escalation point for the IT Support Technician. The successful candidate will work closely with the Head of IT to ensure reliable, secure and efficient IT services while contributing to operational improvements, documentation, and technical projects. The role will also assist with second level support activities relating to IT and Operational Technology (OT) infrastructure supporting the data centre, requiring a disciplined and trustworthy approach in critical environments. Key responsibilities Provide first-, second-, and third-line IT support for the London office and all regional locations, maintaining a strong on-site presence in London while serving as the senior technical escalation point for complex infrastructure, systems, and end user issues. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and Microsoft Intune. Manage user accounts, licensing, security groups, mailbox administration, shared mailboxes and distribution lists. Develop and maintain IT reports and dashboards, providing insights into service performance, incidents, asset management, and key operational KPIs. Support endpoint management through Microsoft Intune, including device compliance, application deployment and endpoint configuration. Manage onboarding, offboarding, account provisioning and device deployment processes. Deliver remote helpdesk support, ensuring effective ownership, prioritisation and resolution of incidents and service requests. Act as the senior technical resource within the Service Desk, providing guidance and mentoring to junior IT support staff. Troubleshoot hardware, software, printers, mobile devices, meeting room technology and peripheral issues. Perform administration and support for Windows desktop environments and core business applications. Carry out first and second-level support for network, server and infrastructure-related issues, escalating where appropriate. Perform basic networking tasks including switch port coordination, Wi Fi troubleshooting, endpoint connectivity and patch management. Support Microsoft 365 security features including Multi Factor Authentication, Conditional Access and security best practices. Produce and maintain high-quality technical documentation, knowledge base articles, support procedures and asset records. Manage incidents and service requests through the company's IT service management system, maintaining accurate records and strong ticket hygiene. Identify recurring issues and recommend service improvements, automation opportunities and operational efficiencies. Assist with IT infrastructure, Microsoft 365 and end user computing projects. Support IT asset management, hardware lifecycle planning and stock control. Provide second-level support for Operational Technology (OT) infrastructure supporting the data centre, following approved operational procedures. Work within strict change management, access control and operational procedures when supporting critical systems. Collaborate closely with the Head of IT and colleagues across the UK, Iceland and Finland. Assist in maintaining secure, reliable and resilient IT services across the organisation. Candidate profile The successful candidate will be an experienced IT professional with a strong customer focus and excellent technical problem solving skills. They will be comfortable working independently while also collaborating closely with colleagues across multiple regions. The individual will demonstrate strong organisational skills, take ownership of technical issues through to resolution, and contribute positively to the continual improvement of IT services. They will be confident supporting Microsoft 365 technologies, mentoring junior colleagues, and maintaining high standards of documentation and operational discipline. The role requires someone who is dependable, proactive and able to balance day to day operational support with longer term improvements to systems, processes and end-user experience. Skills and experience Essential Experience in a second-line or senior IT support role. Experience administering Microsoft 365 environments. Experience supporting Microsoft Entra ID and user identity management. Experience supporting Microsoft Intune or other endpoint management platforms. Experience working with IT service management or helpdesk ticketing systems. Strong troubleshooting skills across Windows desktops, laptops, printers, mobile devices and peripherals. Experience supporting Exchange Online, Outlook, Teams and Microsoft Office applications. Good understanding of Windows administration and endpoint management. Good networking knowledge, including TCP/IP, Wi Fi, switching and endpoint connectivity. Experience supporting hardware deployment, user onboarding and device lifecycle management. Strong documentation and technical writing skills. Ability to manage multiple priorities while maintaining excellent customer service. Strong communication and stakeholder management skills. Experience supporting users across multiple offices or regions. Ability to work responsibly within environments requiring structured change control and operational discipline. Desirable Experience administering SharePoint Online. Experience with Microsoft Intune application deployment and device compliance. Experience using PowerShell to automate routine administrative tasks. Familiarity with Microsoft Defender. Knowledge of ITIL service management principles. Experience creating service reports, dashboards or KPI reporting. Experience supporting Operational Technology (OT) or business-critical infrastructure. Experience mentoring junior IT staff. Exposure to Power BI or Microsoft Power Platform. Qualifications Relevant experience in IT operations, Microsoft 365 administration or infrastructure support is more important than a specific degree requirement. A vocational, technical or degree-level qualification in Information Technology, Computer Science or a related discipline would be beneficial. Microsoft certifications relating to Microsoft 365, Azure, Intune or Modern Workplace technologies would be advantageous. ITIL Foundation, CompTIA or similar industry certifications would be beneficial. Key measures of success Timely and effective resolution of incidents and service requests. Reliable administration and support of Microsoft 365 services. Positive end user feedback and high levels of customer satisfaction. Well maintained technical documentation and knowledge base content. Strong ticket ownership, prioritisation and accurate record keeping. Successful support of IT infrastructure and operational services. Delivery of continual service improvements and operational efficiencies. Effective collaboration with colleagues across all regions. Consistent adherence to change management and operational procedures. Successful mentoring and support of junior IT staff (where relevant)
18/07/2026
Full time
Job Title: IT Operations Engineer Role purpose The IT Operations Engineer will provide hands on, day to day IT support for approximately 50 office based users in the London office while taking ownership of Microsoft 365 administration, endpoint management, and operational IT services across a wider user base of approximately 200 employees and contractors across three regions. The role combines senior technical support with responsibility for maintaining and improving Microsoft 365 services, supporting IT infrastructure, driving service improvements, and acting as the senior technical escalation point for the IT Support Technician. The successful candidate will work closely with the Head of IT to ensure reliable, secure and efficient IT services while contributing to operational improvements, documentation, and technical projects. The role will also assist with second level support activities relating to IT and Operational Technology (OT) infrastructure supporting the data centre, requiring a disciplined and trustworthy approach in critical environments. Key responsibilities Provide first-, second-, and third-line IT support for the London office and all regional locations, maintaining a strong on-site presence in London while serving as the senior technical escalation point for complex infrastructure, systems, and end user issues. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and Microsoft Intune. Manage user accounts, licensing, security groups, mailbox administration, shared mailboxes and distribution lists. Develop and maintain IT reports and dashboards, providing insights into service performance, incidents, asset management, and key operational KPIs. Support endpoint management through Microsoft Intune, including device compliance, application deployment and endpoint configuration. Manage onboarding, offboarding, account provisioning and device deployment processes. Deliver remote helpdesk support, ensuring effective ownership, prioritisation and resolution of incidents and service requests. Act as the senior technical resource within the Service Desk, providing guidance and mentoring to junior IT support staff. Troubleshoot hardware, software, printers, mobile devices, meeting room technology and peripheral issues. Perform administration and support for Windows desktop environments and core business applications. Carry out first and second-level support for network, server and infrastructure-related issues, escalating where appropriate. Perform basic networking tasks including switch port coordination, Wi Fi troubleshooting, endpoint connectivity and patch management. Support Microsoft 365 security features including Multi Factor Authentication, Conditional Access and security best practices. Produce and maintain high-quality technical documentation, knowledge base articles, support procedures and asset records. Manage incidents and service requests through the company's IT service management system, maintaining accurate records and strong ticket hygiene. Identify recurring issues and recommend service improvements, automation opportunities and operational efficiencies. Assist with IT infrastructure, Microsoft 365 and end user computing projects. Support IT asset management, hardware lifecycle planning and stock control. Provide second-level support for Operational Technology (OT) infrastructure supporting the data centre, following approved operational procedures. Work within strict change management, access control and operational procedures when supporting critical systems. Collaborate closely with the Head of IT and colleagues across the UK, Iceland and Finland. Assist in maintaining secure, reliable and resilient IT services across the organisation. Candidate profile The successful candidate will be an experienced IT professional with a strong customer focus and excellent technical problem solving skills. They will be comfortable working independently while also collaborating closely with colleagues across multiple regions. The individual will demonstrate strong organisational skills, take ownership of technical issues through to resolution, and contribute positively to the continual improvement of IT services. They will be confident supporting Microsoft 365 technologies, mentoring junior colleagues, and maintaining high standards of documentation and operational discipline. The role requires someone who is dependable, proactive and able to balance day to day operational support with longer term improvements to systems, processes and end-user experience. Skills and experience Essential Experience in a second-line or senior IT support role. Experience administering Microsoft 365 environments. Experience supporting Microsoft Entra ID and user identity management. Experience supporting Microsoft Intune or other endpoint management platforms. Experience working with IT service management or helpdesk ticketing systems. Strong troubleshooting skills across Windows desktops, laptops, printers, mobile devices and peripherals. Experience supporting Exchange Online, Outlook, Teams and Microsoft Office applications. Good understanding of Windows administration and endpoint management. Good networking knowledge, including TCP/IP, Wi Fi, switching and endpoint connectivity. Experience supporting hardware deployment, user onboarding and device lifecycle management. Strong documentation and technical writing skills. Ability to manage multiple priorities while maintaining excellent customer service. Strong communication and stakeholder management skills. Experience supporting users across multiple offices or regions. Ability to work responsibly within environments requiring structured change control and operational discipline. Desirable Experience administering SharePoint Online. Experience with Microsoft Intune application deployment and device compliance. Experience using PowerShell to automate routine administrative tasks. Familiarity with Microsoft Defender. Knowledge of ITIL service management principles. Experience creating service reports, dashboards or KPI reporting. Experience supporting Operational Technology (OT) or business-critical infrastructure. Experience mentoring junior IT staff. Exposure to Power BI or Microsoft Power Platform. Qualifications Relevant experience in IT operations, Microsoft 365 administration or infrastructure support is more important than a specific degree requirement. A vocational, technical or degree-level qualification in Information Technology, Computer Science or a related discipline would be beneficial. Microsoft certifications relating to Microsoft 365, Azure, Intune or Modern Workplace technologies would be advantageous. ITIL Foundation, CompTIA or similar industry certifications would be beneficial. Key measures of success Timely and effective resolution of incidents and service requests. Reliable administration and support of Microsoft 365 services. Positive end user feedback and high levels of customer satisfaction. Well maintained technical documentation and knowledge base content. Strong ticket ownership, prioritisation and accurate record keeping. Successful support of IT infrastructure and operational services. Delivery of continual service improvements and operational efficiencies. Effective collaboration with colleagues across all regions. Consistent adherence to change management and operational procedures. Successful mentoring and support of junior IT staff (where relevant)
Join Our DevOps Team! As we grow and take on exciting new challenges, we're on the lookout for exceptional DevOps Engineers to join our team. Our goal is to build a high performing group of DevOps engineers who thrive on innovation and excellence. If you're passionate about cloud technologies, and building scalable solutions, we'd love for you to be part of shaping the future of our products. Senior DevOps About us Mad Devs is a full stack team specializing in developing and administering large scale IT products across various industries. Many of our products are used in Europe, the USA, and Southeast Asia. We are passionate about tackling complex challenges and delivering innovative solutions that make a significant global impact. What will need to do: Identity, SSO & Access Management SSO & IdP - configure and maintain SSO integrations (SAML, OIDC, SCIM) across our SaaS stack, and keep our identity provider clean and well governed. Account management - provision, modify, and deprovision accounts across productivity and engineering tools; manage groups, roles, and permission boundaries. Access requests - triage and fulfill access requests with appropriate approvals; document why access was granted and review it on a regular cadence. Onboarding & Offboarding Onboarding - equip new hires with the accounts, tools, hardware, and access they need before day one, and walk them through it. Offboarding - execute clean, auditable offboarding: revoke access, recover assets, preserve data per policy, and close the loop with people ops. IT Administration & Productivity Systems Day to day admin - administer Google Workspace, Slack, identity providers, MDM, password managers, and the rest of our SaaS productivity stack. Internal support - be the first line of help for employees with IT issues; resolve, elevate, and document. Security Controls & Monitoring Controls - enforce baseline security configurations across SaaS apps, endpoints, and identity (MFA, conditional access, least privilege). Monitoring - watch our security tooling for anomalies and alerts; investigate, triage, and elevate as needed. Compliance support - help keep us audit ready by maintaining clean records of access, changes, and reviews. Automation & Scripting Light coding - automate the parts of the job that should be automated. Expect to write Python, Bash, or TypeScript glue code, hit SaaS APIs, and build small internal tools. Continuous improvement - improve the systems and runbooks you inherit; if a process is painful or manual, fix it. It will be a plus: Experience with an identity provider such as Okta, Google Cloud Identity, etc. Hands on experience administering Google Workspace and a chat platform (Slack/Teams) Experience with SaaS security tooling, SIEM, or endpoint detection (e.g., CrowdStrike, SentinelOne, Sumo Logic, Datadog) Familiarity with compliance frameworks such as SOC 2, ISO 27001, or HIPAA Comfort with infrastructure as code or configuration as code (Terraform, Ansible, or similar) Exposure to cloud platforms (AWS, GCP, or Azure) and basic IAM in those environments Prior experience in a startup or other fast moving environment Requirements: 0-3 years in IT engineering, IT operations, systems administration, or a similar role (internships and substantial side projects count) Working knowledge of SSO and identity concepts: SAML, OIDC, SCIM, MFA, and the difference between authentication and authorization Comfort in a terminal and with at least one scripting language (Python, Bash, or similar). You should be comfortable writing code, testing it, and committing it using git A security first mindset: you understand least privilege, you don't share credentials, and you take audit trails seriously Strong written communication. You can explain a fix to a non technical teammate and document a process so the next person doesn't have to ask A bias toward ownership. When something breaks, you don't wait to be told; you investigate and follow through Availability to work hours that overlap with the US Central Time (CST) zone (at least 4-5 hours of daily overlap with the team) English and Russian at B2 level, for communication with stakeholders and team Location: any, except Russia and Belarus Why Join us At Mad Devs, you will be part of a company that values creativity, strategic thinking, and continuous improvement. You will work on meaningful projects that impact millions of users worldwide alongside a talented and supportive team. By joining our team, you will have the opportunity to make a real impact, grow your career, and contribute to developing cutting edge solutions in the world of backend engineering. Remote first culture Long term projects Salary in dollars Professional communities Onsite business trips Paid conferences
17/07/2026
Full time
Join Our DevOps Team! As we grow and take on exciting new challenges, we're on the lookout for exceptional DevOps Engineers to join our team. Our goal is to build a high performing group of DevOps engineers who thrive on innovation and excellence. If you're passionate about cloud technologies, and building scalable solutions, we'd love for you to be part of shaping the future of our products. Senior DevOps About us Mad Devs is a full stack team specializing in developing and administering large scale IT products across various industries. Many of our products are used in Europe, the USA, and Southeast Asia. We are passionate about tackling complex challenges and delivering innovative solutions that make a significant global impact. What will need to do: Identity, SSO & Access Management SSO & IdP - configure and maintain SSO integrations (SAML, OIDC, SCIM) across our SaaS stack, and keep our identity provider clean and well governed. Account management - provision, modify, and deprovision accounts across productivity and engineering tools; manage groups, roles, and permission boundaries. Access requests - triage and fulfill access requests with appropriate approvals; document why access was granted and review it on a regular cadence. Onboarding & Offboarding Onboarding - equip new hires with the accounts, tools, hardware, and access they need before day one, and walk them through it. Offboarding - execute clean, auditable offboarding: revoke access, recover assets, preserve data per policy, and close the loop with people ops. IT Administration & Productivity Systems Day to day admin - administer Google Workspace, Slack, identity providers, MDM, password managers, and the rest of our SaaS productivity stack. Internal support - be the first line of help for employees with IT issues; resolve, elevate, and document. Security Controls & Monitoring Controls - enforce baseline security configurations across SaaS apps, endpoints, and identity (MFA, conditional access, least privilege). Monitoring - watch our security tooling for anomalies and alerts; investigate, triage, and elevate as needed. Compliance support - help keep us audit ready by maintaining clean records of access, changes, and reviews. Automation & Scripting Light coding - automate the parts of the job that should be automated. Expect to write Python, Bash, or TypeScript glue code, hit SaaS APIs, and build small internal tools. Continuous improvement - improve the systems and runbooks you inherit; if a process is painful or manual, fix it. It will be a plus: Experience with an identity provider such as Okta, Google Cloud Identity, etc. Hands on experience administering Google Workspace and a chat platform (Slack/Teams) Experience with SaaS security tooling, SIEM, or endpoint detection (e.g., CrowdStrike, SentinelOne, Sumo Logic, Datadog) Familiarity with compliance frameworks such as SOC 2, ISO 27001, or HIPAA Comfort with infrastructure as code or configuration as code (Terraform, Ansible, or similar) Exposure to cloud platforms (AWS, GCP, or Azure) and basic IAM in those environments Prior experience in a startup or other fast moving environment Requirements: 0-3 years in IT engineering, IT operations, systems administration, or a similar role (internships and substantial side projects count) Working knowledge of SSO and identity concepts: SAML, OIDC, SCIM, MFA, and the difference between authentication and authorization Comfort in a terminal and with at least one scripting language (Python, Bash, or similar). You should be comfortable writing code, testing it, and committing it using git A security first mindset: you understand least privilege, you don't share credentials, and you take audit trails seriously Strong written communication. You can explain a fix to a non technical teammate and document a process so the next person doesn't have to ask A bias toward ownership. When something breaks, you don't wait to be told; you investigate and follow through Availability to work hours that overlap with the US Central Time (CST) zone (at least 4-5 hours of daily overlap with the team) English and Russian at B2 level, for communication with stakeholders and team Location: any, except Russia and Belarus Why Join us At Mad Devs, you will be part of a company that values creativity, strategic thinking, and continuous improvement. You will work on meaningful projects that impact millions of users worldwide alongside a talented and supportive team. By joining our team, you will have the opportunity to make a real impact, grow your career, and contribute to developing cutting edge solutions in the world of backend engineering. Remote first culture Long term projects Salary in dollars Professional communities Onsite business trips Paid conferences
The Company Capital Markets Gateway LLC (CMG) is a financial technology firm, uniquely focused on the equity capital markets (ECM), connecting investors and underwriters via a neutral platform. CMG delivers integrated ECM data and analytics, unrivaled transparency into deal flow, and workflow efficiencies for an otherwise fragmented and inefficient process. Providing a digital system of record for firm-wide deal activity, CMG helps clients make more timely, better-informed decisions. Launched in 2017 by a team of ECM practitioners, CMG has completed two successful fundraising rounds and is backed by a group of the world's most prestigious financial institutions. The CMG platform is currently relied upon by nearly 150 buy side firms representing $40 trillion in AUM and 22 global investment banks. For more information, please visit The Role We are hiring a Senior Security Engineer to lead our security risk management and governance work. This is a senior individual contributor role for someone who thrives on owning large, ambiguous initiatives end to end and turning them into shipped, operationalized programs. You will report directly to the CISO, own cross program initiatives, and collaborate closely with senior leadership across the firm. The core of the role is hands on security risk management, threat modeling, security risk assessments, and security design and architecture reviews, paired with the governance and process work that scales the program. You will partner on customer due diligence and SOC 2 evidence and turn security controls into repeatable workflows that fit how the business already works. You will apply that lens across the full control landscape: cloud security, supply chain and vulnerability management, endpoint and identity, detection and response, and AI security. CMG operates in a highly regulated, client facing market, so scope and impact here are unusually large for the level. We value strong collaboration and a deep sense of ownership: you will be trusted to take initiatives and run with them, often without an established process or a big team behind you. The defining shift for the program is moving from reactive to proactive, and this role is central to it. This is a high growth potential role: we expect the right person to start as a senior individual contributor and grow into broader leadership, including people's leadership, as the function scales. Responsibilities Security Risk Management Lead threat modeling across products, infrastructure, and new initiatives, identifying and prioritizing risks, attack surfaces, and vulnerabilities. Conduct security risk assessments and translate findings into pragmatic, risk based remediation prioritized by impact and blast radius. Run security design and architecture reviews, partnering with Engineering and DevOps to reduce risk through secure design and simplicity, not just added controls. Governance, Risk & Compliance Partner on customer due diligence (DDQ) and SOC 2 Type II evidence gathering, keeping compliance sustainable rather than fire drilled. Build repeatable security workflows that embed controls into existing engineering processes instead of creating parallel ones. Develop and maintain clear, role relevant security policies, standards, and procedures, and drive consensus without direct authority. Security Controls and Technical Program Execution Understand and implement controls for supply chain risk and vulnerability management, including CI/CD enforcement and dependency hygiene, and build vulnerability triage workflows that score real risk by exploitability, reachability, and compensating controls rather than raw CVSS. Harden and secure our cloud environment (Azure), partnering with platform engineering on secure configuration, reviewing and remediating vulnerabilities, identity and network controls, posture management, and logging and detection. Strengthen endpoint and identity controls across a global, remote workforce: least privilege, phishing resistant MFA, and privileged access controls. Support detection and response, partnering with our DFIR and MDR relationships and helping mature toward a proactive posture. Address AI security risks (prompt injection, data poisoning, model and agent governance) and help keep AI controls ahead of adoption. Cross functional Leadership and Program Ownership Take ownership of large, loosely defined initiatives and drive them from problem framing to operationalized program. Work closely with senior leadership across the firm, bringing structure to ambiguity and sequencing work against risk. Surface risk early, challenge assumptions, and communicate clearly to both technical teams and senior stakeholders. Qualifications Have 6+ years of hands on security experience, with real depth in security risk management: threat modeling, risk assessments, and security design and architecture review. Have run governance, risk, and compliance work in practice, including audit and customer due diligence support (SOC 2 or similar), and made it operational rather than just documented. Have thrived in a startup or other small, fast paced environment, owning large, ambiguous initiatives end to end with little scaffolding and shipping them. Have working breadth across the control landscape: cloud security, supply chain and vulnerability management, endpoint and identity, and detection and response. Are genuinely technical: comfortable in cloud environments (Azure preferred), CI/CD, and at least one scripting language (e.g. Python, Bash, PowerShell), so your controls hold up in engineering reality. Lead with empathy and influence, and distill complex security concepts into clear, actionable guidance for technical and non technical audiences alike. Thrive navigating ambiguity and make sound, risk based calls with incomplete information. Work effectively in a remote first setup: most of the team is remote, with a small London in office presence, so you communicate crisply and operate well asynchronously. Navigate an organization to get things done you know who to pull in for information or alignment, and you drive that alignment without formal authority. Nice to have Have banking, fintech, or other regulated industry experience. Use AI tooling fluently in your own day to day work and are eager to integrate it into security workflows as a force multiplier. Have a bias toward automating repeatable security work - scripting, tooling, and process - to scale your impact. Be familiar with AI and agentic security risks (prompt injection, data poisoning, model and agent governance). Have experience mapping security frameworks (NIST CSF, ISO 27001, OWASP, NIST AI RMF). Have hands on exposure to detection and response, red team, or pen test work. Have experience with our stack: Azure / Entra ID, GitHub Enterprise Cloud (GHAS, Actions, Dependabot), Sentinel, Zscaler, Intune, Vanta, and the Atlassian suite. Hold relevant certifications (e.g. CISSP, CRISC, OSCP) - valued but not required. Our Values We innovate with purpose We focus on outcomes vs. output We believe diverse and inclusive teams fuel innovation We are humble yet candid We do right by the customer What We Offer Equity Unlimited PTO (28 days including bank holidays + unlimited additional paid leave) Comprehensive benefits program managed by Globalization Partners Premium life and income protection Top private medical and dental insurance Employee Assistance Program (EAP) Pension contributions Hybrid work environment (initially remote until office setup is complete) Education reimbursement Continuous learning opportunities Employee referral bonus Parental leave CMG embraces our ongoing commitment to building a culture reflecting the people, perspectives, and passions it represents. We will accept nothing less than equity, inclusion, and belonging for all. With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities. CMG is proud to be an Equal Opportunity Employer.
17/07/2026
Full time
The Company Capital Markets Gateway LLC (CMG) is a financial technology firm, uniquely focused on the equity capital markets (ECM), connecting investors and underwriters via a neutral platform. CMG delivers integrated ECM data and analytics, unrivaled transparency into deal flow, and workflow efficiencies for an otherwise fragmented and inefficient process. Providing a digital system of record for firm-wide deal activity, CMG helps clients make more timely, better-informed decisions. Launched in 2017 by a team of ECM practitioners, CMG has completed two successful fundraising rounds and is backed by a group of the world's most prestigious financial institutions. The CMG platform is currently relied upon by nearly 150 buy side firms representing $40 trillion in AUM and 22 global investment banks. For more information, please visit The Role We are hiring a Senior Security Engineer to lead our security risk management and governance work. This is a senior individual contributor role for someone who thrives on owning large, ambiguous initiatives end to end and turning them into shipped, operationalized programs. You will report directly to the CISO, own cross program initiatives, and collaborate closely with senior leadership across the firm. The core of the role is hands on security risk management, threat modeling, security risk assessments, and security design and architecture reviews, paired with the governance and process work that scales the program. You will partner on customer due diligence and SOC 2 evidence and turn security controls into repeatable workflows that fit how the business already works. You will apply that lens across the full control landscape: cloud security, supply chain and vulnerability management, endpoint and identity, detection and response, and AI security. CMG operates in a highly regulated, client facing market, so scope and impact here are unusually large for the level. We value strong collaboration and a deep sense of ownership: you will be trusted to take initiatives and run with them, often without an established process or a big team behind you. The defining shift for the program is moving from reactive to proactive, and this role is central to it. This is a high growth potential role: we expect the right person to start as a senior individual contributor and grow into broader leadership, including people's leadership, as the function scales. Responsibilities Security Risk Management Lead threat modeling across products, infrastructure, and new initiatives, identifying and prioritizing risks, attack surfaces, and vulnerabilities. Conduct security risk assessments and translate findings into pragmatic, risk based remediation prioritized by impact and blast radius. Run security design and architecture reviews, partnering with Engineering and DevOps to reduce risk through secure design and simplicity, not just added controls. Governance, Risk & Compliance Partner on customer due diligence (DDQ) and SOC 2 Type II evidence gathering, keeping compliance sustainable rather than fire drilled. Build repeatable security workflows that embed controls into existing engineering processes instead of creating parallel ones. Develop and maintain clear, role relevant security policies, standards, and procedures, and drive consensus without direct authority. Security Controls and Technical Program Execution Understand and implement controls for supply chain risk and vulnerability management, including CI/CD enforcement and dependency hygiene, and build vulnerability triage workflows that score real risk by exploitability, reachability, and compensating controls rather than raw CVSS. Harden and secure our cloud environment (Azure), partnering with platform engineering on secure configuration, reviewing and remediating vulnerabilities, identity and network controls, posture management, and logging and detection. Strengthen endpoint and identity controls across a global, remote workforce: least privilege, phishing resistant MFA, and privileged access controls. Support detection and response, partnering with our DFIR and MDR relationships and helping mature toward a proactive posture. Address AI security risks (prompt injection, data poisoning, model and agent governance) and help keep AI controls ahead of adoption. Cross functional Leadership and Program Ownership Take ownership of large, loosely defined initiatives and drive them from problem framing to operationalized program. Work closely with senior leadership across the firm, bringing structure to ambiguity and sequencing work against risk. Surface risk early, challenge assumptions, and communicate clearly to both technical teams and senior stakeholders. Qualifications Have 6+ years of hands on security experience, with real depth in security risk management: threat modeling, risk assessments, and security design and architecture review. Have run governance, risk, and compliance work in practice, including audit and customer due diligence support (SOC 2 or similar), and made it operational rather than just documented. Have thrived in a startup or other small, fast paced environment, owning large, ambiguous initiatives end to end with little scaffolding and shipping them. Have working breadth across the control landscape: cloud security, supply chain and vulnerability management, endpoint and identity, and detection and response. Are genuinely technical: comfortable in cloud environments (Azure preferred), CI/CD, and at least one scripting language (e.g. Python, Bash, PowerShell), so your controls hold up in engineering reality. Lead with empathy and influence, and distill complex security concepts into clear, actionable guidance for technical and non technical audiences alike. Thrive navigating ambiguity and make sound, risk based calls with incomplete information. Work effectively in a remote first setup: most of the team is remote, with a small London in office presence, so you communicate crisply and operate well asynchronously. Navigate an organization to get things done you know who to pull in for information or alignment, and you drive that alignment without formal authority. Nice to have Have banking, fintech, or other regulated industry experience. Use AI tooling fluently in your own day to day work and are eager to integrate it into security workflows as a force multiplier. Have a bias toward automating repeatable security work - scripting, tooling, and process - to scale your impact. Be familiar with AI and agentic security risks (prompt injection, data poisoning, model and agent governance). Have experience mapping security frameworks (NIST CSF, ISO 27001, OWASP, NIST AI RMF). Have hands on exposure to detection and response, red team, or pen test work. Have experience with our stack: Azure / Entra ID, GitHub Enterprise Cloud (GHAS, Actions, Dependabot), Sentinel, Zscaler, Intune, Vanta, and the Atlassian suite. Hold relevant certifications (e.g. CISSP, CRISC, OSCP) - valued but not required. Our Values We innovate with purpose We focus on outcomes vs. output We believe diverse and inclusive teams fuel innovation We are humble yet candid We do right by the customer What We Offer Equity Unlimited PTO (28 days including bank holidays + unlimited additional paid leave) Comprehensive benefits program managed by Globalization Partners Premium life and income protection Top private medical and dental insurance Employee Assistance Program (EAP) Pension contributions Hybrid work environment (initially remote until office setup is complete) Education reimbursement Continuous learning opportunities Employee referral bonus Parental leave CMG embraces our ongoing commitment to building a culture reflecting the people, perspectives, and passions it represents. We will accept nothing less than equity, inclusion, and belonging for all. With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities. CMG is proud to be an Equal Opportunity Employer.
We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands on experience and industry-recognised qualifications. As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure. Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work. Your responsibilities will include: Helpdesk & Customer Support Providing first line technical support via telephone, email and remote support tools Logging, updating and managing support tickets through the service desk system Diagnosing and resolving common hardware, software and connectivity issues Microsoft Cloud & Identity Supporting Microsoft 365 environments including user administration and troubleshooting Managing user accounts and permissions via Entra ID Hardware & Infrastructure Building, configuring and deploying desktops, laptops and other IT equipment (via Intune and other tools) Supporting network infrastructure including switches, firewalls and wireless networks Field & Project Support Assisting with customer installations and on site support visits across the East of England and wider area Supporting project delivery and customer onboarding activities Security & Compliance Assisting with cybersecurity, Cyber Essentials and information security activities Administration & Documentation Creating and maintaining technical documentation and knowledge base articles Maintaining accurate asset registers, customer records and inventory systems Liaising with suppliers and technology partners where required During your apprenticeship you will gain practical experience with: Microsoft 365 Microsoft Entra ID (Azure AD) Microsoft Intune Windows 11 Networking technologies Custom healthcare and line of business applications Endpoint management solutions Cybersecurity tools and best practices Remote support and monitoring platforms As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team. Opportunities to develop skills and certifications Microsoft Fundamentals certifications Microsoft 365 administration Endpoint management Networking fundamentals Cybersecurity best practices Customer service and professional communication Benefits £9.00 per hour apprenticeship salary 25 days annual leave plus bank holidays Additional birthday day off Company pension scheme Paid volunteer days Industry training and development opportunities Microsoft certification opportunities Exposure to a wide variety of technologies and projects Supportive and experienced team environment Why Join Us? This is more than a traditional apprenticeship. You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT. If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward thinking technology company, we'd love to hear from you. Equal Opportunities IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.
16/07/2026
Full time
We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands on experience and industry-recognised qualifications. As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure. Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work. Your responsibilities will include: Helpdesk & Customer Support Providing first line technical support via telephone, email and remote support tools Logging, updating and managing support tickets through the service desk system Diagnosing and resolving common hardware, software and connectivity issues Microsoft Cloud & Identity Supporting Microsoft 365 environments including user administration and troubleshooting Managing user accounts and permissions via Entra ID Hardware & Infrastructure Building, configuring and deploying desktops, laptops and other IT equipment (via Intune and other tools) Supporting network infrastructure including switches, firewalls and wireless networks Field & Project Support Assisting with customer installations and on site support visits across the East of England and wider area Supporting project delivery and customer onboarding activities Security & Compliance Assisting with cybersecurity, Cyber Essentials and information security activities Administration & Documentation Creating and maintaining technical documentation and knowledge base articles Maintaining accurate asset registers, customer records and inventory systems Liaising with suppliers and technology partners where required During your apprenticeship you will gain practical experience with: Microsoft 365 Microsoft Entra ID (Azure AD) Microsoft Intune Windows 11 Networking technologies Custom healthcare and line of business applications Endpoint management solutions Cybersecurity tools and best practices Remote support and monitoring platforms As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team. Opportunities to develop skills and certifications Microsoft Fundamentals certifications Microsoft 365 administration Endpoint management Networking fundamentals Cybersecurity best practices Customer service and professional communication Benefits £9.00 per hour apprenticeship salary 25 days annual leave plus bank holidays Additional birthday day off Company pension scheme Paid volunteer days Industry training and development opportunities Microsoft certification opportunities Exposure to a wide variety of technologies and projects Supportive and experienced team environment Why Join Us? This is more than a traditional apprenticeship. You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT. If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward thinking technology company, we'd love to hear from you. Equal Opportunities IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.
IT Engineer Location: Office-Based Job Type: Permanent Hours: 48 Hours per Week (4 on 4 off) About the Role We are looking for a proactive and technically-minded IT Engineer to join a growing IT team supporting a fast-paced operational environment. This is an excellent opportunity for someone who enjoys troubleshooting, supporting users, and working across a broad range of technologies including Microsoft 365, Azure, Intune, networking, and cloud-based platforms. As the first point of contact for IT-related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided to support your ongoing development. Key Responsibilities Manage IT support tickets from initial triage through to successful resolution, ensuring SLAs are met. Provide technical support and guidance to end users across a variety of systems and applications. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability remediation across operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation of new operational documentation. Participate in incident management activities, including major incident response. Monitor business-critical platforms, investigate alerts, and escalate issues where appropriate. Support and maintain network infrastructure and security controls. Identify opportunities for automation and service improvement to enhance the user experience. Evaluate and assist with the implementation of new technologies and tools. Produce reports and technical analysis for management and IT stakeholders. Ensure compliance with IT security policies, information security standards, and governance requirements. Maintain accurate IT asset records and conduct regular audits. Skills & Experience Essential Experience providing IT support in a service desk or infrastructure support environment. Strong troubleshooting and problem-solving abilities. Excellent communication skills, both written and verbal. Good understanding of: Microsoft 365 Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell Scripting. Experience with automation and process improvement initiatives. Exposure to cybersecurity best practices and vulnerability management.
14/07/2026
Full time
IT Engineer Location: Office-Based Job Type: Permanent Hours: 48 Hours per Week (4 on 4 off) About the Role We are looking for a proactive and technically-minded IT Engineer to join a growing IT team supporting a fast-paced operational environment. This is an excellent opportunity for someone who enjoys troubleshooting, supporting users, and working across a broad range of technologies including Microsoft 365, Azure, Intune, networking, and cloud-based platforms. As the first point of contact for IT-related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided to support your ongoing development. Key Responsibilities Manage IT support tickets from initial triage through to successful resolution, ensuring SLAs are met. Provide technical support and guidance to end users across a variety of systems and applications. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability remediation across operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation of new operational documentation. Participate in incident management activities, including major incident response. Monitor business-critical platforms, investigate alerts, and escalate issues where appropriate. Support and maintain network infrastructure and security controls. Identify opportunities for automation and service improvement to enhance the user experience. Evaluate and assist with the implementation of new technologies and tools. Produce reports and technical analysis for management and IT stakeholders. Ensure compliance with IT security policies, information security standards, and governance requirements. Maintain accurate IT asset records and conduct regular audits. Skills & Experience Essential Experience providing IT support in a service desk or infrastructure support environment. Strong troubleshooting and problem-solving abilities. Excellent communication skills, both written and verbal. Good understanding of: Microsoft 365 Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell Scripting. Experience with automation and process improvement initiatives. Exposure to cybersecurity best practices and vulnerability management.
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
14/07/2026
Full time
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
Role: IT Field Engineer Location: Manchester Salary: £35,000 (Fixed Term, 3 Months) - Strong Route to Permanent Industry: IT Managed Services Our client is a well-established, fast-growing MSP delivering IT managed services, infrastructure support, and cloud solutions to a varied client base across the UK. They're looking for an IT Field Engineer to join their team on a fixed-term contract basis, with a strong likelihood of moving to a permanent position after 3 months for the right person. The role This is a hands-on, varied role covering both field-based and remote support. You'll be out on-site across the UK handling installations, troubleshooting, and infrastructure work, then dropping into the service desk to pick up escalated tickets when you're not travelling. You'll also get involved in project work - migrations, deployments, upgrades, and office moves - working alongside senior engineers rather than just being handed a checklist. Responsibilities Providing on-site technical support across the UK - installs, configuration, troubleshooting Picking up 1st/2nd line support via phone, email and ticketing when off-site Supporting server infrastructure, Active Directory, and Group Policy Managing Microsoft 365 and Exchange environments, including MFA and security best practice Working across networking - TCP/IP, VLANs, firewalls (FortiGate, Cisco, SonicWall, WatchGuard), wireless Supporting backup solutions (Azure Backup, Veeam) and virtualised environments (Hyper-V, VMware, AVD, RDS) Contributing to project rollouts and documentation Escalating and resolving more complex issues alongside senior engineers What they're looking for Minimum 3 years in a similar IT role Solid grounding across networking, server, endpoint, cloud, and security Comfortable in an MSP or customer-facing support environment Strong Microsoft stack experience: 365, Azure, Windows, Server OS, AD Exposure to firewalls, VMware/Hyper-V, and Veeam Clean driving licence and happy to travel to client sites across the UK Mac support experience is a bonus, not essential Desirable (not dealbreakers): Microsoft Azure/365 certification, VMware VCP, Citrix. Package £35,.5 hours/week Fixed-term contract with a clear intent to make permanent after 3 months, subject to performance This suits someone who likes variety - not a desk-bound 9-to-5, and not purely field either. Good fit for an engineer who wants project exposure without giving up the technical depth of hands-on support work.
14/07/2026
Full time
Role: IT Field Engineer Location: Manchester Salary: £35,000 (Fixed Term, 3 Months) - Strong Route to Permanent Industry: IT Managed Services Our client is a well-established, fast-growing MSP delivering IT managed services, infrastructure support, and cloud solutions to a varied client base across the UK. They're looking for an IT Field Engineer to join their team on a fixed-term contract basis, with a strong likelihood of moving to a permanent position after 3 months for the right person. The role This is a hands-on, varied role covering both field-based and remote support. You'll be out on-site across the UK handling installations, troubleshooting, and infrastructure work, then dropping into the service desk to pick up escalated tickets when you're not travelling. You'll also get involved in project work - migrations, deployments, upgrades, and office moves - working alongside senior engineers rather than just being handed a checklist. Responsibilities Providing on-site technical support across the UK - installs, configuration, troubleshooting Picking up 1st/2nd line support via phone, email and ticketing when off-site Supporting server infrastructure, Active Directory, and Group Policy Managing Microsoft 365 and Exchange environments, including MFA and security best practice Working across networking - TCP/IP, VLANs, firewalls (FortiGate, Cisco, SonicWall, WatchGuard), wireless Supporting backup solutions (Azure Backup, Veeam) and virtualised environments (Hyper-V, VMware, AVD, RDS) Contributing to project rollouts and documentation Escalating and resolving more complex issues alongside senior engineers What they're looking for Minimum 3 years in a similar IT role Solid grounding across networking, server, endpoint, cloud, and security Comfortable in an MSP or customer-facing support environment Strong Microsoft stack experience: 365, Azure, Windows, Server OS, AD Exposure to firewalls, VMware/Hyper-V, and Veeam Clean driving licence and happy to travel to client sites across the UK Mac support experience is a bonus, not essential Desirable (not dealbreakers): Microsoft Azure/365 certification, VMware VCP, Citrix. Package £35,.5 hours/week Fixed-term contract with a clear intent to make permanent after 3 months, subject to performance This suits someone who likes variety - not a desk-bound 9-to-5, and not purely field either. Good fit for an engineer who wants project exposure without giving up the technical depth of hands-on support work.
Cyber Security Engineer - Financial Services - £95,000 Location: London office - hybrid preferred - remote available Purpose Build, implement, and maintain the technical security controls that protect infrastructure, applications, and data. Key Responsibilities Implement and maintain security tooling (firewalls, EDR/XDR, SIEM, IAM/PAM platforms, DLP) Configure and harden cloud environments (AWS/Azure) in line with security baselines Support vulnerability management - scanning, patching coordination, remediation tracking Build and maintain detection rules, alerts, and automation (SOAR) in partnership with the SOC Support incident response - containment, investigation, and remediation of confirmed threats Automate security processes via scripting (Python, PowerShell, Terraform/IaC) Work with architects to implement designed controls (Zero Trust, network segmentation, encryption) Support audit and compliance evidence-gathering (ISO 27001, PCI DSS) Essential Requirements 3-6 years in a hands-on security engineering role Strong cloud security experience (AWS and/or Azure) Scripting/automation ability (Python, PowerShell, or similar) Working knowledge of networking, IAM, and endpoint security Familiarity with SIEM/EDR tooling and vulnerability management platforms Desirable Security+, CySA+, or GIAC certifications (e.g. GCIH, GSEC) Cloud security certification (AWS Security Specialty / Azure Security Engineer) Exposure to regulated financial services environments Infrastructure-as-code experience (Terraform, CloudFormation)
13/07/2026
Full time
Cyber Security Engineer - Financial Services - £95,000 Location: London office - hybrid preferred - remote available Purpose Build, implement, and maintain the technical security controls that protect infrastructure, applications, and data. Key Responsibilities Implement and maintain security tooling (firewalls, EDR/XDR, SIEM, IAM/PAM platforms, DLP) Configure and harden cloud environments (AWS/Azure) in line with security baselines Support vulnerability management - scanning, patching coordination, remediation tracking Build and maintain detection rules, alerts, and automation (SOAR) in partnership with the SOC Support incident response - containment, investigation, and remediation of confirmed threats Automate security processes via scripting (Python, PowerShell, Terraform/IaC) Work with architects to implement designed controls (Zero Trust, network segmentation, encryption) Support audit and compliance evidence-gathering (ISO 27001, PCI DSS) Essential Requirements 3-6 years in a hands-on security engineering role Strong cloud security experience (AWS and/or Azure) Scripting/automation ability (Python, PowerShell, or similar) Working knowledge of networking, IAM, and endpoint security Familiarity with SIEM/EDR tooling and vulnerability management platforms Desirable Security+, CySA+, or GIAC certifications (e.g. GCIH, GSEC) Cloud security certification (AWS Security Specialty / Azure Security Engineer) Exposure to regulated financial services environments Infrastructure-as-code experience (Terraform, CloudFormation)
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
12/07/2026
Full time
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
Overview 1st Line IT Support Technician - Location: Boroughbridge, North Yorkshire Salary: £25,000 - £28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. Responsibilities Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support Qualifications What we're looking for: we are seeking someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. Benefits / What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
12/07/2026
Full time
Overview 1st Line IT Support Technician - Location: Boroughbridge, North Yorkshire Salary: £25,000 - £28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. Responsibilities Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support Qualifications What we're looking for: we are seeking someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. Benefits / What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. Job Brief Moneybox is looking for a Head of Information Security to lead and mature our information security function. Reporting to the Engineering Director, this role will own Moneybox's Information Security Programme and be accountable for reducing security risk across our people, systems, products and third-party ecosystem as the business continues to scale. This is a hands on leadership role. The successful candidate will need to think strategically, set direction and influence senior stakeholders whilst also being close enough to the detail to get things done. We are looking for someone who can build a small, high performing and nimble security function, using technology, automation and AI to increase the breadth, quality and pace of what the team can achieve. The role will suit an experienced information security leader who is pragmatic, commercially aware and focused on reducing meaningful risk, not creating unnecessary bureaucracy or replicating a big bank security model. What you'll do Owning and delivering Moneybox's information security strategy, roadmap and operating model. Leading the ongoing development of Moneybox's Information Security Programme, using NIST CSF as the practical risk management framework while aligning with ISO 27001 for governance, control maturity and assurance. Reducing real security risk across Moneybox's technology estate, people processes, suppliers and products. Building an effective and focused security function that scales through prioritisation, tooling, automation and clear ways of working. Providing clear, practical security leadership to senior stakeholders, including regular reporting on security posture, risks, incidents and priorities. Making proportionate, risk based decisions that support business growth while protecting customers and the organisation. Developing, maintaining and embedding practical information security policies, standards and procedures. Leading security awareness and training programmes that improve behaviours and strengthen Moneybox's security culture. Owning Moneybox's security incident response framework, ensuring the business is prepared to identify, contain, respond to and recover from security incidents effectively. Overseeing vulnerability management, including scanning, remediation, patching and risk based prioritisation. Leading third party security risk management for key vendors, partners and technology providers. Defining and tracking security metrics that support risk reduction, delivery progress and decision making. Partnering with Engineering and Product teams to ensure security is built into systems, services and ways of working. Monitoring emerging threats, regulatory expectations and industry practice, then applying them pragmatically to Moneybox's environment. Continuously improving the security function in a way that is practical, proportionate and appropriate for Moneybox. Who you are A strategic but hands on information security leader. Comfortable owning outcomes directly and staying close to delivery. Pragmatic and risk led with strong judgement on where security effort will have the greatest impact. Comfortable building security capability through focus, prioritisation, technology and automation. Able to prioritise security effort based on risk, impact and business context. Commercially aware, with the ability to balance security, customer experience, regulation and delivery. Clear and concise with senior stakeholders, able to translate security issues into business impact. Collaborative and able to influence across Engineering, Compliance, Legal, Product, Workplace Technology and the wider business. Strong understanding of current and emerging threats, and how to manage them proportionately in a fast moving organisation. Interested in how AI and automation can improve security operations, assurance, monitoring, reporting and decision making. Alert to the security risks created by AI adoption, including data exposure, misuse, shadow AI, third party tooling and changing attacker capabilities. Motivated by building a high quality security function that fits Moneybox, rather than importing a large enterprise or big bank model. Experience & Skills Proven experience leading or significantly contributing to an information security function. Strong working knowledge of risk based security management and the NIST Cyber Security Framework. Experience developing and delivering information security strategy, roadmaps, policies and controls. Practical knowledge of security technologies and business systems, including identity and access management, SIEM, endpoint security, cloud security, vulnerability management and remote working technologies. Experience using technology, automation or AI to improve security outcomes or operational efficiency. Experience managing security risk in cloud based environments, ideally including Azure. Strong understanding of third party security risk management. Experience with incident response planning, testing and improvement. Experience reporting security risks, controls and metrics to senior management. Strong communication skills, with the ability to translate technical security issues into clear business risks, recommendations and trade offs for senior stakeholders. Good understanding of financial services security, risk and regulatory expectations. Demonstrated leadership skills with the ability to influence, collaborate and drive change across teams. Excellent written and spoken English. What's in it for you Opportunity to join a fast growing, award winning and super ambitious company Work with a friendly team of highly motivated individuals Be in an environment where you are listened to and can actually have an impact Thriving collaborative and inclusive company culture Competitive remuneration package Company pension scheme Company bonus scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Cycle to work scheme Wellhub subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service. This is a hybrid role. Our office is in London, by the Oxo Tower Our Commitment to DE&I At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open minded and always willing to go the extra mile to ensure all applicants can present their full self and potential. Working Policy We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. Personal Data Notice By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. . click apply for full job details
11/07/2026
Full time
About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. Job Brief Moneybox is looking for a Head of Information Security to lead and mature our information security function. Reporting to the Engineering Director, this role will own Moneybox's Information Security Programme and be accountable for reducing security risk across our people, systems, products and third-party ecosystem as the business continues to scale. This is a hands on leadership role. The successful candidate will need to think strategically, set direction and influence senior stakeholders whilst also being close enough to the detail to get things done. We are looking for someone who can build a small, high performing and nimble security function, using technology, automation and AI to increase the breadth, quality and pace of what the team can achieve. The role will suit an experienced information security leader who is pragmatic, commercially aware and focused on reducing meaningful risk, not creating unnecessary bureaucracy or replicating a big bank security model. What you'll do Owning and delivering Moneybox's information security strategy, roadmap and operating model. Leading the ongoing development of Moneybox's Information Security Programme, using NIST CSF as the practical risk management framework while aligning with ISO 27001 for governance, control maturity and assurance. Reducing real security risk across Moneybox's technology estate, people processes, suppliers and products. Building an effective and focused security function that scales through prioritisation, tooling, automation and clear ways of working. Providing clear, practical security leadership to senior stakeholders, including regular reporting on security posture, risks, incidents and priorities. Making proportionate, risk based decisions that support business growth while protecting customers and the organisation. Developing, maintaining and embedding practical information security policies, standards and procedures. Leading security awareness and training programmes that improve behaviours and strengthen Moneybox's security culture. Owning Moneybox's security incident response framework, ensuring the business is prepared to identify, contain, respond to and recover from security incidents effectively. Overseeing vulnerability management, including scanning, remediation, patching and risk based prioritisation. Leading third party security risk management for key vendors, partners and technology providers. Defining and tracking security metrics that support risk reduction, delivery progress and decision making. Partnering with Engineering and Product teams to ensure security is built into systems, services and ways of working. Monitoring emerging threats, regulatory expectations and industry practice, then applying them pragmatically to Moneybox's environment. Continuously improving the security function in a way that is practical, proportionate and appropriate for Moneybox. Who you are A strategic but hands on information security leader. Comfortable owning outcomes directly and staying close to delivery. Pragmatic and risk led with strong judgement on where security effort will have the greatest impact. Comfortable building security capability through focus, prioritisation, technology and automation. Able to prioritise security effort based on risk, impact and business context. Commercially aware, with the ability to balance security, customer experience, regulation and delivery. Clear and concise with senior stakeholders, able to translate security issues into business impact. Collaborative and able to influence across Engineering, Compliance, Legal, Product, Workplace Technology and the wider business. Strong understanding of current and emerging threats, and how to manage them proportionately in a fast moving organisation. Interested in how AI and automation can improve security operations, assurance, monitoring, reporting and decision making. Alert to the security risks created by AI adoption, including data exposure, misuse, shadow AI, third party tooling and changing attacker capabilities. Motivated by building a high quality security function that fits Moneybox, rather than importing a large enterprise or big bank model. Experience & Skills Proven experience leading or significantly contributing to an information security function. Strong working knowledge of risk based security management and the NIST Cyber Security Framework. Experience developing and delivering information security strategy, roadmaps, policies and controls. Practical knowledge of security technologies and business systems, including identity and access management, SIEM, endpoint security, cloud security, vulnerability management and remote working technologies. Experience using technology, automation or AI to improve security outcomes or operational efficiency. Experience managing security risk in cloud based environments, ideally including Azure. Strong understanding of third party security risk management. Experience with incident response planning, testing and improvement. Experience reporting security risks, controls and metrics to senior management. Strong communication skills, with the ability to translate technical security issues into clear business risks, recommendations and trade offs for senior stakeholders. Good understanding of financial services security, risk and regulatory expectations. Demonstrated leadership skills with the ability to influence, collaborate and drive change across teams. Excellent written and spoken English. What's in it for you Opportunity to join a fast growing, award winning and super ambitious company Work with a friendly team of highly motivated individuals Be in an environment where you are listened to and can actually have an impact Thriving collaborative and inclusive company culture Competitive remuneration package Company pension scheme Company bonus scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Cycle to work scheme Wellhub subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service. This is a hybrid role. Our office is in London, by the Oxo Tower Our Commitment to DE&I At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open minded and always willing to go the extra mile to ensure all applicants can present their full self and potential. Working Policy We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. Personal Data Notice By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. . click apply for full job details
DV Cleared Support Engineer/ 2nd Line - 3 months+ - (Apply online only)pd Outside IR35 - Full time on site in Surrey ( 5 days per week) Looking for a 2nd line support engineer to join our clients team to design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Key Duties & responsibilities Respond to incoming tickets and provide ongoing feedback on progress. Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues. End user support (desk-side and remote). Issuing comms to the user community for incidents and maintenance events. Respond to monitoring alerts, triage and escalate where necessary. Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary. Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base. Occasional travel to remote sites may be required. Essential skills Windows 10/11 administration Azure/Entra/AD administration Microsoft 365 administration Endpoint Management Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, CentOS) Desirable Windows Server support and administration MacOS MDM Exposure Understanding of Group Policy (creation and troubleshooting) Writing of PowerShell scripts DV Cleared Support Engineer/ 2nd Line - 3 months+ - (Apply online only)pd Outside IR35 - Full time on site in Surrey ( 5 days per week) This temporary contract is outside IR35 and will be delivered on a statement-of-work basis. The supplier will determine the method, resources, and approach to deliver the agreed outcomes This temporary contract requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
09/07/2026
Contractor
DV Cleared Support Engineer/ 2nd Line - 3 months+ - (Apply online only)pd Outside IR35 - Full time on site in Surrey ( 5 days per week) Looking for a 2nd line support engineer to join our clients team to design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Key Duties & responsibilities Respond to incoming tickets and provide ongoing feedback on progress. Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues. End user support (desk-side and remote). Issuing comms to the user community for incidents and maintenance events. Respond to monitoring alerts, triage and escalate where necessary. Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary. Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base. Occasional travel to remote sites may be required. Essential skills Windows 10/11 administration Azure/Entra/AD administration Microsoft 365 administration Endpoint Management Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, CentOS) Desirable Windows Server support and administration MacOS MDM Exposure Understanding of Group Policy (creation and troubleshooting) Writing of PowerShell scripts DV Cleared Support Engineer/ 2nd Line - 3 months+ - (Apply online only)pd Outside IR35 - Full time on site in Surrey ( 5 days per week) This temporary contract is outside IR35 and will be delivered on a statement-of-work basis. The supplier will determine the method, resources, and approach to deliver the agreed outcomes This temporary contract requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals , or equivalent coursework demonstrating core technical knowledge. Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
09/07/2026
Full time
Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals , or equivalent coursework demonstrating core technical knowledge. Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
09/07/2026
Full time
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
09/07/2026
Full time
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
08/07/2026
Full time
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide. We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers' dreams possible. As a global leader in large display technologies, Optoma combines cutting edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies. How to apply We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs. To apply for this vacancy please email your CV and a covering letter to
07/07/2026
Full time
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide. We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers' dreams possible. As a global leader in large display technologies, Optoma combines cutting edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies. How to apply We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs. To apply for this vacancy please email your CV and a covering letter to
