What will your day look like? As a Manager - Salesforce Marketing Cloud Development, you will be responsible for leading and inspiring a team of skilled developers, defining the technical architecture, and overseeing the end to end delivery of complex Salesforce Marketing Cloud projects. Your job will be to translate advanced client requirements into robust, scalable technical solutions within SFMC by researching concepts, strategy, and target for the project. You will guide your team in developing automations, approving technical specifications, estimates, deployment plans, and test methodologies. Furthermore, your tasks include: Driving product implementation and customisation initiatives within Salesforce Marketing Cloud for major clients. Establishing and ensuring adherence to best practices for testing, maintaining, and optimising client applications and platforms built on SFMC. Leading stakeholder communication, providing strategic project feedback and updates, and championing agile methodologies within your team's delivery. Mentoring and developing junior and senior developers, fostering a culture of continuous learning and excellence within the SFMC space. Contributing to solution architecture and technical roadmap planning for large scale Salesforce Marketing Cloud implementations. Who are you going to work with? You will lead within an exciting and challenging professional environment, collaborating closely with Architects, Technical Project Managers, and other Managers across our diverse capabilities. You will foster cross functional partnerships with Data Specialists and Designers, ensuring seamless integration and innovative solutions built leveraging Salesforce Marketing Cloud. What do you bring to the table? You are a visionary and influential leader with a proactive approach to problem solving and a passion for developing talent. Your proven ability to act as a strategic advisor for clients and colleagues means you confidently articulate complex technical concepts, influence decision making, and drive organised, high quality project delivery within the Salesforce Marketing Cloud domain. You are adept at breaking down ambitious projects into manageable chunks and ensuring your team meets deadlines. In addition, you have: 6+ years of progressive developer experience, with at least 2+ years in a leadership or mentorship capacity within an agency or consulting environment, specifically focused on Salesforce Marketing Cloud. Deep architectural and hands on expertise with Salesforce Marketing Cloud, including advanced knowledge of AdStudio, Social Studio, and Einstein. Mastery of technologies such as SQL, AMPscript, and JavaScript, with a strong emphasis on setting technical standards and guiding complex SFMC implementations. Demonstrated experience with workflow engines, HTML, CSS, and proficiency in multiple programming languages, contributing to innovative solution design and technical problem solving within SFMC. Exceptional communication and presentation skills (in English), enabling you to articulate strategic vision and technical roadmaps to diverse audiences, and influence client decisions related to Salesforce Marketing Cloud solutions. Strong marketing domain knowledge is a significant plus. Equal Opportunity Statement WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
27/07/2026
Full time
What will your day look like? As a Manager - Salesforce Marketing Cloud Development, you will be responsible for leading and inspiring a team of skilled developers, defining the technical architecture, and overseeing the end to end delivery of complex Salesforce Marketing Cloud projects. Your job will be to translate advanced client requirements into robust, scalable technical solutions within SFMC by researching concepts, strategy, and target for the project. You will guide your team in developing automations, approving technical specifications, estimates, deployment plans, and test methodologies. Furthermore, your tasks include: Driving product implementation and customisation initiatives within Salesforce Marketing Cloud for major clients. Establishing and ensuring adherence to best practices for testing, maintaining, and optimising client applications and platforms built on SFMC. Leading stakeholder communication, providing strategic project feedback and updates, and championing agile methodologies within your team's delivery. Mentoring and developing junior and senior developers, fostering a culture of continuous learning and excellence within the SFMC space. Contributing to solution architecture and technical roadmap planning for large scale Salesforce Marketing Cloud implementations. Who are you going to work with? You will lead within an exciting and challenging professional environment, collaborating closely with Architects, Technical Project Managers, and other Managers across our diverse capabilities. You will foster cross functional partnerships with Data Specialists and Designers, ensuring seamless integration and innovative solutions built leveraging Salesforce Marketing Cloud. What do you bring to the table? You are a visionary and influential leader with a proactive approach to problem solving and a passion for developing talent. Your proven ability to act as a strategic advisor for clients and colleagues means you confidently articulate complex technical concepts, influence decision making, and drive organised, high quality project delivery within the Salesforce Marketing Cloud domain. You are adept at breaking down ambitious projects into manageable chunks and ensuring your team meets deadlines. In addition, you have: 6+ years of progressive developer experience, with at least 2+ years in a leadership or mentorship capacity within an agency or consulting environment, specifically focused on Salesforce Marketing Cloud. Deep architectural and hands on expertise with Salesforce Marketing Cloud, including advanced knowledge of AdStudio, Social Studio, and Einstein. Mastery of technologies such as SQL, AMPscript, and JavaScript, with a strong emphasis on setting technical standards and guiding complex SFMC implementations. Demonstrated experience with workflow engines, HTML, CSS, and proficiency in multiple programming languages, contributing to innovative solution design and technical problem solving within SFMC. Exceptional communication and presentation skills (in English), enabling you to articulate strategic vision and technical roadmaps to diverse audiences, and influence client decisions related to Salesforce Marketing Cloud solutions. Strong marketing domain knowledge is a significant plus. Equal Opportunity Statement WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Compensation Range: £75,000 to £100,000 Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Who we need We are hiring a Director, Enterprise Applications to lead the strategy, operational maturity, and evolution of Altus Group's enterprise applications landscape. Reporting to the VP, IT Service & Operations, you will oversee critical business platforms including Salesforce, Workday, and other enterprise applications that underpin commercial operations, customer lifecycle management, Finance, HR, and service delivery across the business. You will bring the leadership presence and strategic mindset to partner with senior stakeholders, establish structure and prioritization across competing business demands, and help modernize how enterprise applications are managed and leveraged across Altus Group. This is a UK-based role with flexibility to work remotely, alongside occasional travel for in person collaboration, including time at our Manchester office as required. What's in it for you Influence and impact. This is an opportunity to shape how enterprise applications support and enable business outcomes across a global organization. You will play a key role in transforming how platforms like Salesforce and Workday are governed, prioritized, and leveraged across the business, bringing structure, operational maturity, and strategic direction to a function that is continuing to evolve. Leadership and transformation. You will inherit a multidisciplinary team and have the opportunity to influence its future structure, operating model, and ways of working. From delivery governance and stakeholder alignment to process maturity and roadmap planning, you will help build the foundations for a more connected, scalable, and business aligned enterprise applications function. Exposure to innovation and AI adoption. Altus Group is undergoing significant technology transformation, including rapid adoption of AI capabilities across its enterprise applications landscape. You will work at the forefront of that evolution, helping identify opportunities to modernize processes, improve operational effectiveness, and drive greater business value through emerging technologies and smarter ways of working. As our new Director, Enterprise Applications, you will: Lead the enterprise applications function. Oversee the strategy, operational performance, and evolution of critical business platforms including Salesforce, Workday, and other enterprise applications that support commercial operations, Finance, HR, and service delivery across the organization. Partner across the business. Work closely with senior stakeholders across Sales, Marketing, Finance, HR, and Technology to understand business priorities, improve operational processes, and ensure enterprise applications are aligned to broader organizational goals and measurable business outcomes. Drive roadmap planning and operational governance. Establish stronger structure, prioritization, and delivery governance across the enterprise applications landscape, balancing strategic transformation initiatives with day to day operational demands and platform stability. Lead and evolve a multidisciplinary team. Provide leadership, direction, and support to a team of business analysts, developers, and application specialists while shaping the future operating model, team structure, and ways of working as the function continues to mature. Strengthen delivery and decision making processes. Introduce scalable processes, governance standards, and operational discipline across enterprise applications, ensuring work is effectively prioritized, risks are proactively managed, and stakeholders remain informed and aligned. Support technology modernization and AI adoption. Help identify opportunities to modernize workflows, improve operational effectiveness, and leverage emerging technologies, including AI capabilities, across the enterprise applications ecosystem. Collaborate across architecture and technology teams. Work closely with enterprise architecture, infrastructure, security, and delivery teams to ensure enterprise applications align with broader technology standards, integration strategies, and long term business objectives. Act as a strategic and visible leader. Bring clarity, accountability, and forward thinking leadership to a critical and evolving area of the business, helping Altus Group continue to strengthen how technology supports operational excellence and growth. You bring: The enterprise applications leadership experience. Led enterprise applications, business systems, CRM, or technology functions within a complex organization and oversee platforms that support critical operational and commercial business processes. Understand how enterprise applications connect to broader business outcomes and can balance strategic planning with operational execution. The Salesforce expertise and broader platform mindset. Strong Salesforce knowledge and understanding of platform governance, delivery, integrations, and operational best practices. Exposure to Workday, enterprise business systems, or other large scale enterprise applications is highly valued. Ability to think beyond a single platform and lead interconnected systems within a broader enterprise environment. The stakeholder management and communication skills. Comfortable operating in highly collaborative environments and partnering with senior leaders across Technology, Sales, Marketing, Finance, and HR. Translate technical concepts into practical business language, navigate competing priorities, and build credibility across both technical and non technical audiences. The operational and governance mindset. Experience introducing structure, prioritization, delivery governance, and scalable operational processes within evolving technology environments. Understand how to balance strategic transformation initiatives with day to day operational demands while maintaining accountability and delivery focus. The people leadership capabilities. Experienced in leading multidisciplinary teams and creating environments built on accountability, collaboration, and continuous improvement. Coach, mentor, and guide teams through change while shaping operating models and future team structures. The adaptability and forward thinking approach. Energized by transformation and comfortable operating in environments experiencing significant growth and change. Curious about emerging technologies, including AI capabilities, and excited to modernize workflows, improve efficiency, and evolve how enterprise applications support the business. The delivery focus and business acumen. Owns projects, drives clarity, and follows through. Can assess risk, prioritize effectively, and make informed decisions while balancing operational realities and long term business goals. Apply now If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. What you can expect from our interview process: A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with the VP, IT Service & Operations and the Enterprise Architect focused on your experience leading enterprise applications functions, managing complex stakeholder environments, driving operational governance, and supporting business transformation through enterprise technology platforms including Salesforce and Workday. The final interview with the VP, IT Service & Operations focused on leadership approach, organizational change, operational maturity, and your ability to bring structure, prioritization, and strategic direction to a rapidly evolving enterprise applications environment. Unlock your Altus Experience! If you're looking to advance your career in an industry that is transitioning for greatness, there's no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. What Altus Group offers: Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well being. Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content. Flexible work model: . click apply for full job details
27/07/2026
Full time
Compensation Range: £75,000 to £100,000 Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Who we need We are hiring a Director, Enterprise Applications to lead the strategy, operational maturity, and evolution of Altus Group's enterprise applications landscape. Reporting to the VP, IT Service & Operations, you will oversee critical business platforms including Salesforce, Workday, and other enterprise applications that underpin commercial operations, customer lifecycle management, Finance, HR, and service delivery across the business. You will bring the leadership presence and strategic mindset to partner with senior stakeholders, establish structure and prioritization across competing business demands, and help modernize how enterprise applications are managed and leveraged across Altus Group. This is a UK-based role with flexibility to work remotely, alongside occasional travel for in person collaboration, including time at our Manchester office as required. What's in it for you Influence and impact. This is an opportunity to shape how enterprise applications support and enable business outcomes across a global organization. You will play a key role in transforming how platforms like Salesforce and Workday are governed, prioritized, and leveraged across the business, bringing structure, operational maturity, and strategic direction to a function that is continuing to evolve. Leadership and transformation. You will inherit a multidisciplinary team and have the opportunity to influence its future structure, operating model, and ways of working. From delivery governance and stakeholder alignment to process maturity and roadmap planning, you will help build the foundations for a more connected, scalable, and business aligned enterprise applications function. Exposure to innovation and AI adoption. Altus Group is undergoing significant technology transformation, including rapid adoption of AI capabilities across its enterprise applications landscape. You will work at the forefront of that evolution, helping identify opportunities to modernize processes, improve operational effectiveness, and drive greater business value through emerging technologies and smarter ways of working. As our new Director, Enterprise Applications, you will: Lead the enterprise applications function. Oversee the strategy, operational performance, and evolution of critical business platforms including Salesforce, Workday, and other enterprise applications that support commercial operations, Finance, HR, and service delivery across the organization. Partner across the business. Work closely with senior stakeholders across Sales, Marketing, Finance, HR, and Technology to understand business priorities, improve operational processes, and ensure enterprise applications are aligned to broader organizational goals and measurable business outcomes. Drive roadmap planning and operational governance. Establish stronger structure, prioritization, and delivery governance across the enterprise applications landscape, balancing strategic transformation initiatives with day to day operational demands and platform stability. Lead and evolve a multidisciplinary team. Provide leadership, direction, and support to a team of business analysts, developers, and application specialists while shaping the future operating model, team structure, and ways of working as the function continues to mature. Strengthen delivery and decision making processes. Introduce scalable processes, governance standards, and operational discipline across enterprise applications, ensuring work is effectively prioritized, risks are proactively managed, and stakeholders remain informed and aligned. Support technology modernization and AI adoption. Help identify opportunities to modernize workflows, improve operational effectiveness, and leverage emerging technologies, including AI capabilities, across the enterprise applications ecosystem. Collaborate across architecture and technology teams. Work closely with enterprise architecture, infrastructure, security, and delivery teams to ensure enterprise applications align with broader technology standards, integration strategies, and long term business objectives. Act as a strategic and visible leader. Bring clarity, accountability, and forward thinking leadership to a critical and evolving area of the business, helping Altus Group continue to strengthen how technology supports operational excellence and growth. You bring: The enterprise applications leadership experience. Led enterprise applications, business systems, CRM, or technology functions within a complex organization and oversee platforms that support critical operational and commercial business processes. Understand how enterprise applications connect to broader business outcomes and can balance strategic planning with operational execution. The Salesforce expertise and broader platform mindset. Strong Salesforce knowledge and understanding of platform governance, delivery, integrations, and operational best practices. Exposure to Workday, enterprise business systems, or other large scale enterprise applications is highly valued. Ability to think beyond a single platform and lead interconnected systems within a broader enterprise environment. The stakeholder management and communication skills. Comfortable operating in highly collaborative environments and partnering with senior leaders across Technology, Sales, Marketing, Finance, and HR. Translate technical concepts into practical business language, navigate competing priorities, and build credibility across both technical and non technical audiences. The operational and governance mindset. Experience introducing structure, prioritization, delivery governance, and scalable operational processes within evolving technology environments. Understand how to balance strategic transformation initiatives with day to day operational demands while maintaining accountability and delivery focus. The people leadership capabilities. Experienced in leading multidisciplinary teams and creating environments built on accountability, collaboration, and continuous improvement. Coach, mentor, and guide teams through change while shaping operating models and future team structures. The adaptability and forward thinking approach. Energized by transformation and comfortable operating in environments experiencing significant growth and change. Curious about emerging technologies, including AI capabilities, and excited to modernize workflows, improve efficiency, and evolve how enterprise applications support the business. The delivery focus and business acumen. Owns projects, drives clarity, and follows through. Can assess risk, prioritize effectively, and make informed decisions while balancing operational realities and long term business goals. Apply now If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. What you can expect from our interview process: A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with the VP, IT Service & Operations and the Enterprise Architect focused on your experience leading enterprise applications functions, managing complex stakeholder environments, driving operational governance, and supporting business transformation through enterprise technology platforms including Salesforce and Workday. The final interview with the VP, IT Service & Operations focused on leadership approach, organizational change, operational maturity, and your ability to bring structure, prioritization, and strategic direction to a rapidly evolving enterprise applications environment. Unlock your Altus Experience! If you're looking to advance your career in an industry that is transitioning for greatness, there's no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. What Altus Group offers: Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well being. Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content. Flexible work model: . click apply for full job details
Compensation Range: £110,000 Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Who we need We are hiring a Director of Enterprise Business Applications to lead the strategy, operational maturity, and evolution of Altus Group's enterprise applications landscape. Reporting to the VP, IT Service & Operations, you will oversee critical business platforms including Salesforce, Workday, and other enterprise applications that underpin commercial operations, customer lifecycle management, Finance, HR, and service delivery across the business. You will bring the leadership presence and strategic mindset to partner with senior stakeholders, establish structure and prioritization across competing business demands, and help modernize how enterprise applications are managed and leveraged across Altus Group. This is a UK-based role with flexibility to work remotely, alongside occasional travel for in-person collaboration, including time at our Manchester office as required. What's in it for you Influence and impact. This is an opportunity to shape how enterprise applications support and enable business outcomes across a global organization. You will play a key role in transforming how platforms like Salesforce and Workday are governed, prioritized, and leveraged across the business, bringing structure, operational maturity, and strategic direction to a function that is continuing to evolve. Leadership and transformation. You will inherit a multidisciplinary team and have the opportunity to influence its future structure, operating model, and ways of working. From delivery governance and stakeholder alignment to process maturity and roadmap planning, you will help build the foundations for a more connected, scalable, and business-aligned enterprise applications function. Exposure to innovation and AI adoption. Altus Group is undergoing significant technology transformation, including rapid adoption of AI capabilities across its enterprise applications landscape. You will work at the forefront of that evolution, helping identify opportunities to modernize processes, improve operational effectiveness, and drive greater business value through emerging technologies and smarter ways of working. As our new Director of Enterprise Business Applications, you will: Lead the enterprise applications function. You will oversee the strategy, operational performance, and evolution of critical business platforms including Salesforce, Workday, and other enterprise applications that support commercial operations, Finance, HR, and service delivery across the organization. Partner across the business. You will work closely with senior stakeholders across Sales, Marketing, Finance, HR, and Technology to understand business priorities, improve operational processes, and ensure enterprise applications are aligned to broader organizational goals and measurable business outcomes. Drive roadmap planning and operational governance. You will establish stronger structure, prioritization, and delivery governance across the enterprise applications landscape, balancing strategic transformation initiatives with day-to-day operational demands and platform stability. Lead and evolve a multidisciplinary team. You will provide leadership, direction, and support to a team of business analysts, developers, and application specialists while helping shape the future operating model, team structure, and ways of working as the function continues to mature. Strengthen delivery and decision-making processes. You will introduce scalable processes, governance standards, and operational discipline across enterprise applications, ensuring work is effectively prioritized, risks are proactively managed, and stakeholders remain informed and aligned. Support technology modernization and AI adoption. You will help identify opportunities to modernize workflows, improve operational effectiveness, and leverage emerging technologies, including AI capabilities, across the enterprise applications ecosystem. Collaborate across architecture and technology teams. You will work closely with enterprise architecture, infrastructure, security, and delivery teams to ensure enterprise applications align with broader technology standards, integration strategies, and long-term business objectives. Act as a strategic and visible leader. You will bring clarity, accountability, and forward-thinking leadership to a critical and evolving area of the business, helping Altus Group continue to strengthen how technology supports operational excellence and growth. You bring: The enterprise applications leadership experience. You have led enterprise applications, business systems, CRM, or technology functions within a complex organization and bring experience overseeing platforms that support critical operational and commercial business processes. You understand how enterprise applications connect to broader business outcomes and can balance strategic planning with operational execution. The Salesforce expertise and broader platform mindset. You bring strong Salesforce knowledge and understand platform governance, delivery, integrations, and operational best practices. Exposure to Workday, enterprise business systems, or other large-scale enterprise applications is highly valued. More importantly, you bring the ability to think beyond a single platform and lead interconnected systems within a broader enterprise environment. The stakeholder management and communication skills. You are comfortable operating in highly collaborative environments and partnering with senior leaders across Technology, Sales, Marketing, Finance, and HR. You can translate technical concepts into practical business language, navigate competing priorities, and build credibility across both technical and non-technical audiences. The operational and governance mindset. You have experience introducing structure, prioritization, delivery governance, and scalable operational processes within evolving technology environments. You understand how to balance strategic transformation initiatives with day-to-day operational demands while maintaining accountability and delivery focus. The people leadership capabilities. You have experience leading multidisciplinary teams and creating environments built on accountability, collaboration, and continuous improvement. You can coach, mentor, and guide teams through change while helping shape operating models and future team structures. The adaptability and forward-thinking approach. You are energized by transformation and comfortable operating in environments experiencing significant growth and change. You are curious about emerging technologies, including AI capabilities, and excited by the opportunity to modernize workflows, improve efficiency, and evolve how enterprise applications support the business. The delivery focus and business acumen. You are someone who takes ownership, drives clarity, and follows through. You can assess risk, prioritize effectively, and make informed decisions while keeping both operational realities and long-term business goals in mind. Apply now If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. What you can expect from our interview process: A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using Bright Hire, an AI-powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with the VP, IT Service & Operations and the Enterprise Architect focused on your experience leading enterprise applications functions, managing complex stakeholder environments, driving operational governance, and supporting business transformation through enterprise technology platforms including Salesforce and Workday. The final interview with the VP, IT Service & Operations focused on leadership approach, organizational change, operational maturity, and your ability to bring structure, prioritization, and strategic direction to a rapidly evolving enterprise applications environment. Unlock your Altus Experience! If you're looking to advance your career in in an industry that is transitioning for greatness, there's no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. What Altus Group offers: Rewarding performance: competitive compensation, incentive and bonus plans . click apply for full job details
27/07/2026
Full time
Compensation Range: £110,000 Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Who we need We are hiring a Director of Enterprise Business Applications to lead the strategy, operational maturity, and evolution of Altus Group's enterprise applications landscape. Reporting to the VP, IT Service & Operations, you will oversee critical business platforms including Salesforce, Workday, and other enterprise applications that underpin commercial operations, customer lifecycle management, Finance, HR, and service delivery across the business. You will bring the leadership presence and strategic mindset to partner with senior stakeholders, establish structure and prioritization across competing business demands, and help modernize how enterprise applications are managed and leveraged across Altus Group. This is a UK-based role with flexibility to work remotely, alongside occasional travel for in-person collaboration, including time at our Manchester office as required. What's in it for you Influence and impact. This is an opportunity to shape how enterprise applications support and enable business outcomes across a global organization. You will play a key role in transforming how platforms like Salesforce and Workday are governed, prioritized, and leveraged across the business, bringing structure, operational maturity, and strategic direction to a function that is continuing to evolve. Leadership and transformation. You will inherit a multidisciplinary team and have the opportunity to influence its future structure, operating model, and ways of working. From delivery governance and stakeholder alignment to process maturity and roadmap planning, you will help build the foundations for a more connected, scalable, and business-aligned enterprise applications function. Exposure to innovation and AI adoption. Altus Group is undergoing significant technology transformation, including rapid adoption of AI capabilities across its enterprise applications landscape. You will work at the forefront of that evolution, helping identify opportunities to modernize processes, improve operational effectiveness, and drive greater business value through emerging technologies and smarter ways of working. As our new Director of Enterprise Business Applications, you will: Lead the enterprise applications function. You will oversee the strategy, operational performance, and evolution of critical business platforms including Salesforce, Workday, and other enterprise applications that support commercial operations, Finance, HR, and service delivery across the organization. Partner across the business. You will work closely with senior stakeholders across Sales, Marketing, Finance, HR, and Technology to understand business priorities, improve operational processes, and ensure enterprise applications are aligned to broader organizational goals and measurable business outcomes. Drive roadmap planning and operational governance. You will establish stronger structure, prioritization, and delivery governance across the enterprise applications landscape, balancing strategic transformation initiatives with day-to-day operational demands and platform stability. Lead and evolve a multidisciplinary team. You will provide leadership, direction, and support to a team of business analysts, developers, and application specialists while helping shape the future operating model, team structure, and ways of working as the function continues to mature. Strengthen delivery and decision-making processes. You will introduce scalable processes, governance standards, and operational discipline across enterprise applications, ensuring work is effectively prioritized, risks are proactively managed, and stakeholders remain informed and aligned. Support technology modernization and AI adoption. You will help identify opportunities to modernize workflows, improve operational effectiveness, and leverage emerging technologies, including AI capabilities, across the enterprise applications ecosystem. Collaborate across architecture and technology teams. You will work closely with enterprise architecture, infrastructure, security, and delivery teams to ensure enterprise applications align with broader technology standards, integration strategies, and long-term business objectives. Act as a strategic and visible leader. You will bring clarity, accountability, and forward-thinking leadership to a critical and evolving area of the business, helping Altus Group continue to strengthen how technology supports operational excellence and growth. You bring: The enterprise applications leadership experience. You have led enterprise applications, business systems, CRM, or technology functions within a complex organization and bring experience overseeing platforms that support critical operational and commercial business processes. You understand how enterprise applications connect to broader business outcomes and can balance strategic planning with operational execution. The Salesforce expertise and broader platform mindset. You bring strong Salesforce knowledge and understand platform governance, delivery, integrations, and operational best practices. Exposure to Workday, enterprise business systems, or other large-scale enterprise applications is highly valued. More importantly, you bring the ability to think beyond a single platform and lead interconnected systems within a broader enterprise environment. The stakeholder management and communication skills. You are comfortable operating in highly collaborative environments and partnering with senior leaders across Technology, Sales, Marketing, Finance, and HR. You can translate technical concepts into practical business language, navigate competing priorities, and build credibility across both technical and non-technical audiences. The operational and governance mindset. You have experience introducing structure, prioritization, delivery governance, and scalable operational processes within evolving technology environments. You understand how to balance strategic transformation initiatives with day-to-day operational demands while maintaining accountability and delivery focus. The people leadership capabilities. You have experience leading multidisciplinary teams and creating environments built on accountability, collaboration, and continuous improvement. You can coach, mentor, and guide teams through change while helping shape operating models and future team structures. The adaptability and forward-thinking approach. You are energized by transformation and comfortable operating in environments experiencing significant growth and change. You are curious about emerging technologies, including AI capabilities, and excited by the opportunity to modernize workflows, improve efficiency, and evolve how enterprise applications support the business. The delivery focus and business acumen. You are someone who takes ownership, drives clarity, and follows through. You can assess risk, prioritize effectively, and make informed decisions while keeping both operational realities and long-term business goals in mind. Apply now If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. What you can expect from our interview process: A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using Bright Hire, an AI-powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with the VP, IT Service & Operations and the Enterprise Architect focused on your experience leading enterprise applications functions, managing complex stakeholder environments, driving operational governance, and supporting business transformation through enterprise technology platforms including Salesforce and Workday. The final interview with the VP, IT Service & Operations focused on leadership approach, organizational change, operational maturity, and your ability to bring structure, prioritization, and strategic direction to a rapidly evolving enterprise applications environment. Unlock your Altus Experience! If you're looking to advance your career in in an industry that is transitioning for greatness, there's no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. What Altus Group offers: Rewarding performance: competitive compensation, incentive and bonus plans . click apply for full job details
Senior NLP Engineer Job Description: Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications including funding by Zoom, Salesforce, RingCentral, and Cisco as well as Wells Fargo and tier 1 venture firms including Battery, Lightspeed, and Neotribe.Theta Lake is also the only vendor with a 5 out of 5 star and a 100% Would Recommend ratings for enterprise information archiving from customers via Gartner Peer Insights as well as the only vendor with patents for unified communication compliance and security. Theta Lake works with security focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs. Read more: The Position As Senior NLP Engineer you'll be part of Theta Lake's Data Science team, building and improving the models and pipelines that turn messy, multi-modal communication into structured, reviewable signals. As a senior individual contributor with significant autonomy, you'll own the full lifecycle of your work, from data collection and modelling through prototyping, coding, and delivery to production. You'll apply both classical ML and modern LLMs to the problem and develop new methods to address it. You'll work closely with product, other engineering teams, and customer-facing teams to understand how risk detection actually gets used, and to make sure what you build solves real customer pains. Responsibilities: Own NLP problems end to end. Take detection and analysis problems from data collection and labelling through modelling, prototyping, and production delivery, and stay responsible for how they perform once they're live. Use LLMs in products and as leverage. Build them into customer-facing features, and use them to develop tooling and streamline how the team works. Build across the modality range. Work on the full pipeline that turns voice, video, images, and text into analyzable signals, including the OCR, speech-to-text, and preprocessing steps upstream of the models themselves. Operate at production scale. Build models and pipelines that run reliably and efficiently against very high volumes of communication data. Be a good colleague. Generous with your time and knowledge, open to being wrong, and easy to work alongside. Preferred Qualifications: Strong NLP background, with a track record of building and shipping models that made it to production and stayed there. Deep understanding of machine learning fundamentals. Hands-on experience with both classical ML and modern LLMs. Experience with noisy, real-world data. Solid software engineering fundamentals. Experience with software processes in a multi-developer environment: requirements, demos, source code control (git), defect tracking (jira), estimation and planning, build, test automation, CI/CD, etc. Fluency in Python and its ML/NLP ecosystem. Product sense and communication skills: you can work with non-technical stakeholders and make sound calls about what's worth building. A love of language and how people use it. You find the quirks of real human communication genuinely interesting, and you're the kind of person who notices how things are said, not just what's said. Bonus: experience in compliance, RegTech, finance, or another regulated domain. Fluency in other (human) languages. Full-time Remote - UK $120,000 - $180,000 + corporate bonus + equity + benefits Careers Recent Careers Full-time Remote - UK $120,000 - $180,000 + corporate bonus + equity + benefits Senior NLP Engineer As Senior NLP Engineer you'll be part of Theta Lake's Data Science team, building and improving the models and pipelin Explore more Full-time Remote - US; New York, Chicago, Denver, Atlanta, or Charlotte $130,000/year to $180,000/year + commission + equity + benefits Account Executive Theta Lake's multi-award-winning product suite provides patented compliance and security for modern collaboration pl Explore more Full-time Remote - ANZ; Sydney Senior Solutions Engineer (SE) - Proactive Compliance The Sr. Solutions Engineer (SE) - Proactive Compliance, works closely with the Pre-Sales teams to help drive sales a Explore more word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1
27/07/2026
Full time
Senior NLP Engineer Job Description: Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications including funding by Zoom, Salesforce, RingCentral, and Cisco as well as Wells Fargo and tier 1 venture firms including Battery, Lightspeed, and Neotribe.Theta Lake is also the only vendor with a 5 out of 5 star and a 100% Would Recommend ratings for enterprise information archiving from customers via Gartner Peer Insights as well as the only vendor with patents for unified communication compliance and security. Theta Lake works with security focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs. Read more: The Position As Senior NLP Engineer you'll be part of Theta Lake's Data Science team, building and improving the models and pipelines that turn messy, multi-modal communication into structured, reviewable signals. As a senior individual contributor with significant autonomy, you'll own the full lifecycle of your work, from data collection and modelling through prototyping, coding, and delivery to production. You'll apply both classical ML and modern LLMs to the problem and develop new methods to address it. You'll work closely with product, other engineering teams, and customer-facing teams to understand how risk detection actually gets used, and to make sure what you build solves real customer pains. Responsibilities: Own NLP problems end to end. Take detection and analysis problems from data collection and labelling through modelling, prototyping, and production delivery, and stay responsible for how they perform once they're live. Use LLMs in products and as leverage. Build them into customer-facing features, and use them to develop tooling and streamline how the team works. Build across the modality range. Work on the full pipeline that turns voice, video, images, and text into analyzable signals, including the OCR, speech-to-text, and preprocessing steps upstream of the models themselves. Operate at production scale. Build models and pipelines that run reliably and efficiently against very high volumes of communication data. Be a good colleague. Generous with your time and knowledge, open to being wrong, and easy to work alongside. Preferred Qualifications: Strong NLP background, with a track record of building and shipping models that made it to production and stayed there. Deep understanding of machine learning fundamentals. Hands-on experience with both classical ML and modern LLMs. Experience with noisy, real-world data. Solid software engineering fundamentals. Experience with software processes in a multi-developer environment: requirements, demos, source code control (git), defect tracking (jira), estimation and planning, build, test automation, CI/CD, etc. Fluency in Python and its ML/NLP ecosystem. Product sense and communication skills: you can work with non-technical stakeholders and make sound calls about what's worth building. A love of language and how people use it. You find the quirks of real human communication genuinely interesting, and you're the kind of person who notices how things are said, not just what's said. Bonus: experience in compliance, RegTech, finance, or another regulated domain. Fluency in other (human) languages. Full-time Remote - UK $120,000 - $180,000 + corporate bonus + equity + benefits Careers Recent Careers Full-time Remote - UK $120,000 - $180,000 + corporate bonus + equity + benefits Senior NLP Engineer As Senior NLP Engineer you'll be part of Theta Lake's Data Science team, building and improving the models and pipelin Explore more Full-time Remote - US; New York, Chicago, Denver, Atlanta, or Charlotte $130,000/year to $180,000/year + commission + equity + benefits Account Executive Theta Lake's multi-award-winning product suite provides patented compliance and security for modern collaboration pl Explore more Full-time Remote - ANZ; Sydney Senior Solutions Engineer (SE) - Proactive Compliance The Sr. Solutions Engineer (SE) - Proactive Compliance, works closely with the Pre-Sales teams to help drive sales a Explore more word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1
What will your day look like? In the role of Technology Lead - Salesforce Marketing Cloud, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching the concept, strategy and target for the project, followed by developing automations, coding and producing technical specifications, estimates, deployment plans and test methods. Furthermore, your tasks include: Contributing to product implementation/customisation Testing and maintaining client applications and platforms Providing project feedback and updates, using agile methodologies like Scrum and Kanban. Leading a team of Associate to Senior Developers Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Developers and Technical Project Managers within the technical team, currently consisting of 150+ colleagues. But you will also work with Data Specialists and Designers outside of your department. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together, we are great at having fun as well. What do you bring to the table? You are an outgoing and self-motivated person who contributes positively to the working environment with your team-player attitude. Your previous experience with being a trusted adviser for clients and colleagues means that you are not afraid to express your opinion, and your organised approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: Experience with Salesforce Marketing Cloud, and it is a plus if you have experience with Adstudio, Social Studio and Einstein 6+ years of developer experience at an agency, working with digital sales and/or marketing solutions Extensive knowledge of technologies such as SQL, AMPscript and JavaScript (marketing domain knowledge is a plus) Experience in Workflow Engines as well as HTML and CSS plus knowledge of one or more programming languages Great communication skills (in English), allowing you to make complex problems understandable and manageable. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
27/07/2026
Full time
What will your day look like? In the role of Technology Lead - Salesforce Marketing Cloud, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching the concept, strategy and target for the project, followed by developing automations, coding and producing technical specifications, estimates, deployment plans and test methods. Furthermore, your tasks include: Contributing to product implementation/customisation Testing and maintaining client applications and platforms Providing project feedback and updates, using agile methodologies like Scrum and Kanban. Leading a team of Associate to Senior Developers Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Developers and Technical Project Managers within the technical team, currently consisting of 150+ colleagues. But you will also work with Data Specialists and Designers outside of your department. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together, we are great at having fun as well. What do you bring to the table? You are an outgoing and self-motivated person who contributes positively to the working environment with your team-player attitude. Your previous experience with being a trusted adviser for clients and colleagues means that you are not afraid to express your opinion, and your organised approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: Experience with Salesforce Marketing Cloud, and it is a plus if you have experience with Adstudio, Social Studio and Einstein 6+ years of developer experience at an agency, working with digital sales and/or marketing solutions Extensive knowledge of technologies such as SQL, AMPscript and JavaScript (marketing domain knowledge is a plus) Experience in Workflow Engines as well as HTML and CSS plus knowledge of one or more programming languages Great communication skills (in English), allowing you to make complex problems understandable and manageable. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Propel Holdings UK Limited
Nottingham, Nottinghamshire
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together. The Role: The Salesforce Developer is responsible for the hands-on design, development, and delivery of high-quality solutions across Propel Holdings UK's Salesforce platform. Working under the guidance of the Lead Salesforce Developer, the role exists to translate business requirements into clean, scalable, and well-documented code, contributing meaningfully to the team's output while continuing to grow in technical depth and independence. This is a development role with real ownership. The Salesforce Developer is expected to work autonomously on assigned tasks, uphold coding standards, support testing and deployment activities, and collaborate closely with the whole delivery team to ensure solutions are fit for purpose in a regulated financial environment. In short, the Salesforce Developer is a capable and motivated practitioner who delivers quality work, asks the right questions, and is actively developing towards senior-level expertise. Key Responsibilities: Solution Development: Design and develop custom Salesforce solutions using Apex, Lightning Web Components (LWC), and declarative tools including Flows, validation rules, and custom objects, working to standards set by the Lead Developer. Integration & API Work: Build and maintain integrations between Salesforce and third-party systems using REST/SOAP APIs and Platform Events, with support from the Lead Developer for more complex integration patterns. Code Quality: Write clean, well-tested, and well-documented code, maintaining strong test coverage and adhering to development best practices across all deliverables. Deployment & Version Control: Support CI/CD processes and deployment activities using GitHub and Gearset, following established release management procedures. Troubleshooting & Support: Investigate and resolve bugs, technical issues, and performance problems in a timely manner, escalating appropriately where needed. Collaboration & Communication: Work closely with the Salesforce Administrator/Business Analyst and Lead Developer to understand requirements, ask the right questions, and propose practical technical approaches. Continuous Improvement: Contribute to the improvement of the codebase and platform over time, flagging technical debt and suggesting enhancements that improve maintainability, performance, or user experience. Cross-Functional Support: Support QA and UAT activities by working alongside the quality assurance team to resolve defects and validate solutions ahead of release. Documentation: Maintain technical documentation for your work and contribute to shared knowledge resources within the team. Skills and Attributes required: 2-4 years of hands-on Salesforce development experience, with solid proficiency in Apex, LWC, and declarative development tools. Good working knowledge of Salesforce platform architecture, object model, security model, and governor limits. Experience building or maintaining Salesforce automations including Flows, Process Builder, and validation rules. Familiarity with REST or SOAP API integrations and an understanding of how Salesforce connects with external systems. Experience working with source control tools, preferably GitHub, and an understanding of CI/CD principles. Comfortable working within Agile delivery teams, contributing to sprint planning, stand-ups, and retrospectives. Strong attention to detail, a commitment to writing testable and well-documented code, and a genuine passion for continuous learning. Good communication skills, with the ability to work effectively alongside both technical and non-technical colleagues. Salesforce Platform Developer I certification, or actively working towards it. Salesforce Platform Developer II certification or other Salesforce certifications. Experience with Experience Cloud or developing customer-facing Salesforce portals. Exposure to Mulesoft or other middleware and integration platforms. Experience working in financial services, fintech, or other regulated industries. Familiarity with Gearset or similar deployment tooling for Salesforce.
26/07/2026
Full time
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together. The Role: The Salesforce Developer is responsible for the hands-on design, development, and delivery of high-quality solutions across Propel Holdings UK's Salesforce platform. Working under the guidance of the Lead Salesforce Developer, the role exists to translate business requirements into clean, scalable, and well-documented code, contributing meaningfully to the team's output while continuing to grow in technical depth and independence. This is a development role with real ownership. The Salesforce Developer is expected to work autonomously on assigned tasks, uphold coding standards, support testing and deployment activities, and collaborate closely with the whole delivery team to ensure solutions are fit for purpose in a regulated financial environment. In short, the Salesforce Developer is a capable and motivated practitioner who delivers quality work, asks the right questions, and is actively developing towards senior-level expertise. Key Responsibilities: Solution Development: Design and develop custom Salesforce solutions using Apex, Lightning Web Components (LWC), and declarative tools including Flows, validation rules, and custom objects, working to standards set by the Lead Developer. Integration & API Work: Build and maintain integrations between Salesforce and third-party systems using REST/SOAP APIs and Platform Events, with support from the Lead Developer for more complex integration patterns. Code Quality: Write clean, well-tested, and well-documented code, maintaining strong test coverage and adhering to development best practices across all deliverables. Deployment & Version Control: Support CI/CD processes and deployment activities using GitHub and Gearset, following established release management procedures. Troubleshooting & Support: Investigate and resolve bugs, technical issues, and performance problems in a timely manner, escalating appropriately where needed. Collaboration & Communication: Work closely with the Salesforce Administrator/Business Analyst and Lead Developer to understand requirements, ask the right questions, and propose practical technical approaches. Continuous Improvement: Contribute to the improvement of the codebase and platform over time, flagging technical debt and suggesting enhancements that improve maintainability, performance, or user experience. Cross-Functional Support: Support QA and UAT activities by working alongside the quality assurance team to resolve defects and validate solutions ahead of release. Documentation: Maintain technical documentation for your work and contribute to shared knowledge resources within the team. Skills and Attributes required: 2-4 years of hands-on Salesforce development experience, with solid proficiency in Apex, LWC, and declarative development tools. Good working knowledge of Salesforce platform architecture, object model, security model, and governor limits. Experience building or maintaining Salesforce automations including Flows, Process Builder, and validation rules. Familiarity with REST or SOAP API integrations and an understanding of how Salesforce connects with external systems. Experience working with source control tools, preferably GitHub, and an understanding of CI/CD principles. Comfortable working within Agile delivery teams, contributing to sprint planning, stand-ups, and retrospectives. Strong attention to detail, a commitment to writing testable and well-documented code, and a genuine passion for continuous learning. Good communication skills, with the ability to work effectively alongside both technical and non-technical colleagues. Salesforce Platform Developer I certification, or actively working towards it. Salesforce Platform Developer II certification or other Salesforce certifications. Experience with Experience Cloud or developing customer-facing Salesforce portals. Exposure to Mulesoft or other middleware and integration platforms. Experience working in financial services, fintech, or other regulated industries. Familiarity with Gearset or similar deployment tooling for Salesforce.
Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
26/07/2026
Full time
Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
Description As a Salesforce Architect, you will join our Digital and Technology team, working closely with business stakeholders, developers, and solution designers to deliver cutting-edge Salesforce solutions. Your role will focus on architecting and optimising Commerce Cloud and Order Management capabilities to support Heathrow's retail and service operations. You will define technical standards, ensure best practices, and guide the design of integrated solutions that enhance customer experience and operational efficiency. Success in this role means delivering secure, scalable, and high-performing platforms that enable Heathrow to meet its commercial objectives and provide passengers with a seamless digital journey. Responsibilities Designing and governing the architecture for Salesforce Commerce Cloud and Order Management solutions, ensuring alignment with enterprise standards. Collaborating with business and technical teams to translate requirements into scalable, secure, and high-performing solutions. Leading technical design sessions and providing guidance to development teams on best practices and integration patterns. Defining and maintaining architectural documentation, including data models, integration diagrams, and security frameworks. Evaluating new Salesforce features and third-party tools to recommend enhancements that drive business value. Ensuring compliance with data protection, security, and performance standards across all Salesforce implementations. Qualifications Proven experience as a Salesforce Architect with expertise in Commerce Cloud and Order Management. Strong understanding of Salesforce platform architecture, integration patterns, and security best practices. Hands-on experience with API design, data modelling, and system integrations. Excellent stakeholder management and communication skills. Ability to lead technical discussions and influence decision-making at senior levels. Desirable: Salesforce Certified Technical Architect or equivalent advanced certifications. Experience in large-scale retail or e-commerce environments. Knowledge of DevOps practices and CI/CD pipelines for Salesforce.
26/07/2026
Full time
Description As a Salesforce Architect, you will join our Digital and Technology team, working closely with business stakeholders, developers, and solution designers to deliver cutting-edge Salesforce solutions. Your role will focus on architecting and optimising Commerce Cloud and Order Management capabilities to support Heathrow's retail and service operations. You will define technical standards, ensure best practices, and guide the design of integrated solutions that enhance customer experience and operational efficiency. Success in this role means delivering secure, scalable, and high-performing platforms that enable Heathrow to meet its commercial objectives and provide passengers with a seamless digital journey. Responsibilities Designing and governing the architecture for Salesforce Commerce Cloud and Order Management solutions, ensuring alignment with enterprise standards. Collaborating with business and technical teams to translate requirements into scalable, secure, and high-performing solutions. Leading technical design sessions and providing guidance to development teams on best practices and integration patterns. Defining and maintaining architectural documentation, including data models, integration diagrams, and security frameworks. Evaluating new Salesforce features and third-party tools to recommend enhancements that drive business value. Ensuring compliance with data protection, security, and performance standards across all Salesforce implementations. Qualifications Proven experience as a Salesforce Architect with expertise in Commerce Cloud and Order Management. Strong understanding of Salesforce platform architecture, integration patterns, and security best practices. Hands-on experience with API design, data modelling, and system integrations. Excellent stakeholder management and communication skills. Ability to lead technical discussions and influence decision-making at senior levels. Desirable: Salesforce Certified Technical Architect or equivalent advanced certifications. Experience in large-scale retail or e-commerce environments. Knowledge of DevOps practices and CI/CD pipelines for Salesforce.
About the role Are you a problem-solver who can proactively identify improvements? Are you organised and detail focused, able to manage competing priorities and work with business users at various levels? We are looking for a Junior Salesforce Administrator to support the ongoing configuration, maintenance and improvement of our Salesforce platform. This role is suited to someone with solid Salesforce administration experience who can manage day-to-day platform requests, support users, configure changes and contribute to continuous improvement. The successful candidate will be confident working with stakeholders, understanding business needs and delivering safe, well-tested Salesforce changes. This is not an entry-level role. We are looking for someone who can work independently on standard administration tasks and contribute to larger change initiatives with guidance from Architects and senior members of the team. You'll be getting involved with a range of tasks and responsibilities, including; Managing Salesforce configuration changes, including fields, page layouts, record types, permissions, flows and validation rules Supporting users with Salesforce queries, issues and requests Maintaining user access, roles, profiles, permission sets, public groups and queues Building and maintaining reports, dashboards and list views Supporting data quality activities, including duplicate management, data updates and data clean-up Working with business stakeholders to understand requirements and propose appropriate Salesforce solutions Supporting testing of Salesforce changes, including preparation of test scenarios and validation of outcomes Assisting with release activities, change control and deployment preparationDocumenting configuration changes, support processes and user guidance Monitoring platform usage and identifying opportunities for improvement Working closely with Developers, Architects and Business Analysts on project delivery About you At Cooper Parry, we're in it together. All we ask of our people is that they play all in. You'll continuously strive to keep learning - whether you're a trainee or a Partner - and you'll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, as a Junior Salesforce Administrator you should also have; Handled 'business as usual (BAU)' Salesforce administration activities Strong understanding of Salesforce configuration and administration Experience managing users, permissions, roles, profiles and permission sets Experience building and maintaining Salesforce Flows Good understanding of Salesforce data model, objects, fields and relationships Ability to create reports and dashboards for business users Good understanding of data quality, imports, exports and bulk updates Experience supporting users and resolving Salesforce issues Familiarity with change management and deployment processes Able to gather requirements and convert them into practical Salesforce configuration Proven ability to take ownership of issues through to resolution Understanding of the importance of governance, documentation and controlled change. It would also be handy (but not essential) to have; Salesforce Administrator certification Platform App Builder certification Experience with Sales Cloud, Service Cloud, Experience Cloud or Financial Services Cloud Experience with Certinia, Data Loader, DevOps tooling or sandbox management Awareness of integrations and how Salesforce connects with other business systems About us We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape. Check out our recent achievements: Best Companies'No.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UK BecameB CorpCertifiedin 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results. That's why we offer things like: A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code - just "wear something!" A multi-award-winning wellbeing offering to support your physical, mental, spiritual and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubs Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
26/07/2026
Full time
About the role Are you a problem-solver who can proactively identify improvements? Are you organised and detail focused, able to manage competing priorities and work with business users at various levels? We are looking for a Junior Salesforce Administrator to support the ongoing configuration, maintenance and improvement of our Salesforce platform. This role is suited to someone with solid Salesforce administration experience who can manage day-to-day platform requests, support users, configure changes and contribute to continuous improvement. The successful candidate will be confident working with stakeholders, understanding business needs and delivering safe, well-tested Salesforce changes. This is not an entry-level role. We are looking for someone who can work independently on standard administration tasks and contribute to larger change initiatives with guidance from Architects and senior members of the team. You'll be getting involved with a range of tasks and responsibilities, including; Managing Salesforce configuration changes, including fields, page layouts, record types, permissions, flows and validation rules Supporting users with Salesforce queries, issues and requests Maintaining user access, roles, profiles, permission sets, public groups and queues Building and maintaining reports, dashboards and list views Supporting data quality activities, including duplicate management, data updates and data clean-up Working with business stakeholders to understand requirements and propose appropriate Salesforce solutions Supporting testing of Salesforce changes, including preparation of test scenarios and validation of outcomes Assisting with release activities, change control and deployment preparationDocumenting configuration changes, support processes and user guidance Monitoring platform usage and identifying opportunities for improvement Working closely with Developers, Architects and Business Analysts on project delivery About you At Cooper Parry, we're in it together. All we ask of our people is that they play all in. You'll continuously strive to keep learning - whether you're a trainee or a Partner - and you'll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP. In addition to those core values, as a Junior Salesforce Administrator you should also have; Handled 'business as usual (BAU)' Salesforce administration activities Strong understanding of Salesforce configuration and administration Experience managing users, permissions, roles, profiles and permission sets Experience building and maintaining Salesforce Flows Good understanding of Salesforce data model, objects, fields and relationships Ability to create reports and dashboards for business users Good understanding of data quality, imports, exports and bulk updates Experience supporting users and resolving Salesforce issues Familiarity with change management and deployment processes Able to gather requirements and convert them into practical Salesforce configuration Proven ability to take ownership of issues through to resolution Understanding of the importance of governance, documentation and controlled change. It would also be handy (but not essential) to have; Salesforce Administrator certification Platform App Builder certification Experience with Sales Cloud, Service Cloud, Experience Cloud or Financial Services Cloud Experience with Certinia, Data Loader, DevOps tooling or sandbox management Awareness of integrations and how Salesforce connects with other business systems About us We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape. Check out our recent achievements: Best Companies'No.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UK BecameB CorpCertifiedin 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results. That's why we offer things like: A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code - just "wear something!" A multi-award-winning wellbeing offering to support your physical, mental, spiritual and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubs Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
26/07/2026
Full time
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
Waste Managed Ltd is looking for a Junior Salesforce Developer to join their team in Newcastle upon Tyne. The role involves managing the Salesforce support queue, diagnosing issues, and collaborating with senior team members. This position is ideal for someone eager to grow their skills within a supportive environment. Working in a hybrid model, the role requires three days in the office. The company offers a structured development path and fully funded Salesforce certification for the right candidate.
26/07/2026
Full time
Waste Managed Ltd is looking for a Junior Salesforce Developer to join their team in Newcastle upon Tyne. The role involves managing the Salesforce support queue, diagnosing issues, and collaborating with senior team members. This position is ideal for someone eager to grow their skills within a supportive environment. Working in a hybrid model, the role requires three days in the office. The company offers a structured development path and fully funded Salesforce certification for the right candidate.
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
26/07/2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
Exclusive Networks Limited is seeking a Senior CPQ/CRM Salesforce Developer to lead hands-on development within Salesforce Sales Cloud and Revenue Cloud CPQ. This position involves delivering high-quality solutions, guiding technical processes, and supporting integration efforts across platforms. The ideal candidate should have over 5 years of Salesforce development experience, including Apex and SOQL, as well as a solid grasp on Salesforce Sales Cloud and CPQ concepts. Join us in fostering a diverse workplace committed to equal opportunity.
26/07/2026
Full time
Exclusive Networks Limited is seeking a Senior CPQ/CRM Salesforce Developer to lead hands-on development within Salesforce Sales Cloud and Revenue Cloud CPQ. This position involves delivering high-quality solutions, guiding technical processes, and supporting integration efforts across platforms. The ideal candidate should have over 5 years of Salesforce development experience, including Apex and SOQL, as well as a solid grasp on Salesforce Sales Cloud and CPQ concepts. Join us in fostering a diverse workplace committed to equal opportunity.
About the Role As Senior CPQ/CRM Salesforce Developer, you will lead hands on Salesforce development and technical delivery across ExN's Salesforce Sales Cloud and Revenue Cloud CPQ implementation. This role combines senior development expertise with technical leadership, ensuring solutions are built to high standards, follow agreed engineering principles, and can be safely deployed, maintained and scaled across future releases. Deliver Salesforce development across Sales Cloud and Revenue Cloud CPQ, using a configuration first approach and applying custom code only where standard platform capabilities are not suitable. Build scalable, secure and maintainable solutions supporting the Lead to Order journey, including quoting, approvals, pricing related automation, data validation and ERP handoff. Provide technical guidance to developers and administrators through design collaboration, code reviews, troubleshooting and Salesforce development best practice. Support and help govern the Salesforce DevOps process, including source control, branching strategy, deployment discipline, environment promotion and release governance. Work closely with the CPQ/CRM delivery partner to review technical outputs, understand implementation decisions and support knowledge transfer from R1 into future ExN led releases. Support integration, testing, defect resolution, go live and hyper care activities across Salesforce, Revenue Cloud CPQ, ERP, MDM/PIM and Workflow Ingestion touchpoints. Qualifications and Experience 5+ years of Salesforce development experience, including hands on Apex, SOQL, Lightning Web Components and Salesforce configuration. Strong experience with Salesforce Sales Cloud and Salesforce CPQ (or Revenue Cloud CPQ), with a good understanding of Lead to Order, pricing, approvals and downstream ERP processes. Experience with Salesforce Flows, validation rules, approval processes, permission sets, declarative automation, data modelling, sharing model and metadata dependencies. Understanding of integration patterns including REST APIs, platform events, middleware and asynchronous processing. Experience with Azure DevOps or similar source control and CI/CD platforms, as well as Salesforce DevOps tools such as Gearset, Copado, Salesforce DX or equivalent. Quality driven, technically curious and collaborative, with the ability to guide other developers, improve engineering practices and take ownership of code quality, deployment safety and long term maintainability. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
26/07/2026
Full time
About the Role As Senior CPQ/CRM Salesforce Developer, you will lead hands on Salesforce development and technical delivery across ExN's Salesforce Sales Cloud and Revenue Cloud CPQ implementation. This role combines senior development expertise with technical leadership, ensuring solutions are built to high standards, follow agreed engineering principles, and can be safely deployed, maintained and scaled across future releases. Deliver Salesforce development across Sales Cloud and Revenue Cloud CPQ, using a configuration first approach and applying custom code only where standard platform capabilities are not suitable. Build scalable, secure and maintainable solutions supporting the Lead to Order journey, including quoting, approvals, pricing related automation, data validation and ERP handoff. Provide technical guidance to developers and administrators through design collaboration, code reviews, troubleshooting and Salesforce development best practice. Support and help govern the Salesforce DevOps process, including source control, branching strategy, deployment discipline, environment promotion and release governance. Work closely with the CPQ/CRM delivery partner to review technical outputs, understand implementation decisions and support knowledge transfer from R1 into future ExN led releases. Support integration, testing, defect resolution, go live and hyper care activities across Salesforce, Revenue Cloud CPQ, ERP, MDM/PIM and Workflow Ingestion touchpoints. Qualifications and Experience 5+ years of Salesforce development experience, including hands on Apex, SOQL, Lightning Web Components and Salesforce configuration. Strong experience with Salesforce Sales Cloud and Salesforce CPQ (or Revenue Cloud CPQ), with a good understanding of Lead to Order, pricing, approvals and downstream ERP processes. Experience with Salesforce Flows, validation rules, approval processes, permission sets, declarative automation, data modelling, sharing model and metadata dependencies. Understanding of integration patterns including REST APIs, platform events, middleware and asynchronous processing. Experience with Azure DevOps or similar source control and CI/CD platforms, as well as Salesforce DevOps tools such as Gearset, Copado, Salesforce DX or equivalent. Quality driven, technically curious and collaborative, with the ability to guide other developers, improve engineering practices and take ownership of code quality, deployment safety and long term maintainability. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
A recruitment agency in London is seeking a Salesforce Lead Developer with 7 to 10 years of experience. The role involves leading the Salesforce development team, providing guidance on design, and ensuring adherence to best practices. Candidates should possess in-depth knowledge of Salesforce architecture, proficiency in Apex and JavaScript, and strong communication skills. The position offers a hybrid work model with three days in the office and a competitive salary range of £60K to £75K.
26/07/2026
Full time
A recruitment agency in London is seeking a Salesforce Lead Developer with 7 to 10 years of experience. The role involves leading the Salesforce development team, providing guidance on design, and ensuring adherence to best practices. Candidates should possess in-depth knowledge of Salesforce architecture, proficiency in Apex and JavaScript, and strong communication skills. The position offers a hybrid work model with three days in the office and a competitive salary range of £60K to £75K.
AspireCRM AspireCRM is a specialist summit level Salesforce consultancy helping organisations work smarter, deliver better services, and build stronger relationships with the customers they serve. We design and implement solutions that are intuitive, scalable, and genuinely make a difference. As our team continues to grow, we're looking for a Senior Salesforce Consultant who can bring expertise, curiosity, and clarity to every project. The Role As a Senior Salesforce Consultant, you'll lead the design and delivery of Salesforce solutions across a wide range of clients and sectors. You'll work closely with stakeholders at all levels, turning business challenges into well architected, user friendly Salesforce implementations. This is a hands on role where your technical knowledge, communication skills, and ability to simplify complexity for customers will be key. What You'll Do Lead end to end Salesforce projects: discovery, design, configuration, testing, deployment, and handover. Translate business requirements into clear, scalable technical solutions. Configure and customise Salesforce across multiple products to support complex business requirements and processes Run workshops, demos, and training sessions with users and senior stakeholders. Work collaboratively with AspireCRM's consultants, developers, and project managers to deliver high quality outcomes. Support pre sales activities including scoping, solution design, and effort estimation where required Stay up to date with Salesforce releases and emerging capabilities. Contribute to internal best practice, mentoring, and knowledge sharing. What You'll Bring 5+ years' experience working hands on with Salesforce products. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, Platform, and integrations. Salesforce Certifications Confident working with customers at all levels, from frontline teams to senior leadership. Proven ability to translate business needs into robust technical solutions. Experience delivering multi cloud or multi system implementations. Excellent communication, problem solving, and stakeholder management skills. Salesforce certifications (Admin, App Builder, Sales/Service Cloud) are a strong advantage. Bonus Skills Experience with Salesforce Public Sector Solutions or Non-profit Cloud. Knowledge of Apex/LWC/Visualforce/SQL/CSS Prior partner/consultancy experience Understanding of governance, security, and enterprise scale solution design. Why AspireCRM Hybrid working with flexibility built in. Support for ongoing learning, development, and Salesforce certifications. A friendly, collaborative team that values clarity, quality, and doing the right thing for customers Opportunities to work on meaningful projects across multiple sectors. Competitive salary and benefits package including private healthcare STRICTLY NO AGENCIES
25/07/2026
Full time
AspireCRM AspireCRM is a specialist summit level Salesforce consultancy helping organisations work smarter, deliver better services, and build stronger relationships with the customers they serve. We design and implement solutions that are intuitive, scalable, and genuinely make a difference. As our team continues to grow, we're looking for a Senior Salesforce Consultant who can bring expertise, curiosity, and clarity to every project. The Role As a Senior Salesforce Consultant, you'll lead the design and delivery of Salesforce solutions across a wide range of clients and sectors. You'll work closely with stakeholders at all levels, turning business challenges into well architected, user friendly Salesforce implementations. This is a hands on role where your technical knowledge, communication skills, and ability to simplify complexity for customers will be key. What You'll Do Lead end to end Salesforce projects: discovery, design, configuration, testing, deployment, and handover. Translate business requirements into clear, scalable technical solutions. Configure and customise Salesforce across multiple products to support complex business requirements and processes Run workshops, demos, and training sessions with users and senior stakeholders. Work collaboratively with AspireCRM's consultants, developers, and project managers to deliver high quality outcomes. Support pre sales activities including scoping, solution design, and effort estimation where required Stay up to date with Salesforce releases and emerging capabilities. Contribute to internal best practice, mentoring, and knowledge sharing. What You'll Bring 5+ years' experience working hands on with Salesforce products. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, Platform, and integrations. Salesforce Certifications Confident working with customers at all levels, from frontline teams to senior leadership. Proven ability to translate business needs into robust technical solutions. Experience delivering multi cloud or multi system implementations. Excellent communication, problem solving, and stakeholder management skills. Salesforce certifications (Admin, App Builder, Sales/Service Cloud) are a strong advantage. Bonus Skills Experience with Salesforce Public Sector Solutions or Non-profit Cloud. Knowledge of Apex/LWC/Visualforce/SQL/CSS Prior partner/consultancy experience Understanding of governance, security, and enterprise scale solution design. Why AspireCRM Hybrid working with flexibility built in. Support for ongoing learning, development, and Salesforce certifications. A friendly, collaborative team that values clarity, quality, and doing the right thing for customers Opportunities to work on meaningful projects across multiple sectors. Competitive salary and benefits package including private healthcare STRICTLY NO AGENCIES
Senior ML Engineer Recommender Systems, Developer Advocacy UK Remote Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. The Opportunity Grafana Labs is building an Interactive Learning system, an open source, in-product learning experience that helps users learn and succeed without leaving Grafana. A central part of that vision is a personalized recommendation system that helps each user discover the next guide, action, or product experience most likely to help them succeed. Today, the Interactive Learning tool includes a rule based recommendation engine that provides useful contextual recommendations. We are hiring an ML Engineer to lead its evolution into an increasingly personalized, continuously improving system driven by real time product behavior, content metadata, customer context, and experimentation. This is an applied product data science role. You will personally build, deploy, and operate recommendation models, design experiments, establish evaluation methodology, and define the scientific roadmap. You will partner closely with software engineers who own the production recommender codebase and with an existing Data Analyst who supports measurement, instrumentation, and analysis across Developer Advocacy. What You'll Be Doing: The long term vision is ambitious, but we do not expect it to arrive in one release. We are looking for someone who can understand the whole problem, establish strong foundations, and ship measurable improvements into the existing recommender one iteration at a time. Evolve the Interactive Learning Plugin's recommendation system Develop increasingly personalized approaches to candidate selection, ranking, sequencing, and next best action recommendations Own a real time recommendation service Build and operate applied models Develop, validate, version, monitor, and iterate on models used by the recommendation system Own model training & serving Define what recommendation quality means Develop offline, online, and longitudinal measures of recommendation performance Own feature pipelines, monitoring of the model and architecture Ship incremental improvements Use the data and infrastructure available today while identifying the instrumentation and platform capabilities needed tomorrow Integrate improvements into the existing recommender rather than waiting for a complete replacement system Partner across disciplines Work closely with software engineers & data analysts to productionize models and integrate them safely into the recommender service Partner with the Product Analytics team on metric definitions, instrumentation, data quality, dashboards, and experiment analysis Collaborate with Developer Advocacy, Docs, Product, Engineering, GTM, and other teams to translate ambiguous needs into testable hypotheses and measurable product decisions Explain modeling choices, tradeoffs, uncertainty, and results clearly to both technical and non-technical audiences What Makes You a Great Fit: Strong candidates should demonstrate credible ability across all three core areas below and be particularly strong in at least two. Recommendation and personalization science: built recommendation, ranking, search, matching, propensity, or next best action systems; comfortable beginning with simple, explainable approaches when they are the best way to learn. HTTP/gRPC, streaming, Go/TypeScript previous experience in distributed systems Applied model ownership: personally built, validated, monitored, and iterated on models used in a product or operational environment; work effectively in version controlled codebases and collaborate with engineers on production implementation. Must also be a strong product thinker and technical communicator. Must be able to take an ambitious and ambiguous objective, identify the most important unknowns, and create a sequence of models and experiments that steadily improves the product. Bonus Points For: Experience with content, education, onboarding, or learning recommendation systems Experience with SaaS product telemetry and customer account data Experience using warehouse scale behavioral data Experience with directed graphs, sequence models, or prerequisite aware recommendations Experience with contextual bandits or other exploration strategies Familiarity with Grafana or the broader observability ecosystem Experience with open source software or transparent development practices Experience working with privacy, fairness, explainability, or responsible personalization constraints Compensation & Rewards In the UK, the base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs 100% Remote, Global Culture - As a remote only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization - Tackle meaningful work in a high growth, ever evolving environment. Transparent Communication - Expect open decision making and regular company wide updates. Innovation Driven - Autonomy and support to ship great work and try new things. Open Source Roots - Built on community driven values that shape how we work. Empowered Teams - High trust, low ego culture that values outcomes over optics. Career Growth Pathways - Defined opportunities to grow and develop your career. Approachable Leadership - Transparent execs who are involved, visible, and human. Passionate People - Join a team of smart, supportive folks who care deeply about what they do. In Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. For information about how your personal data is used once you've applied to a job, check out our privacy policy.
25/07/2026
Full time
Senior ML Engineer Recommender Systems, Developer Advocacy UK Remote Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. The Opportunity Grafana Labs is building an Interactive Learning system, an open source, in-product learning experience that helps users learn and succeed without leaving Grafana. A central part of that vision is a personalized recommendation system that helps each user discover the next guide, action, or product experience most likely to help them succeed. Today, the Interactive Learning tool includes a rule based recommendation engine that provides useful contextual recommendations. We are hiring an ML Engineer to lead its evolution into an increasingly personalized, continuously improving system driven by real time product behavior, content metadata, customer context, and experimentation. This is an applied product data science role. You will personally build, deploy, and operate recommendation models, design experiments, establish evaluation methodology, and define the scientific roadmap. You will partner closely with software engineers who own the production recommender codebase and with an existing Data Analyst who supports measurement, instrumentation, and analysis across Developer Advocacy. What You'll Be Doing: The long term vision is ambitious, but we do not expect it to arrive in one release. We are looking for someone who can understand the whole problem, establish strong foundations, and ship measurable improvements into the existing recommender one iteration at a time. Evolve the Interactive Learning Plugin's recommendation system Develop increasingly personalized approaches to candidate selection, ranking, sequencing, and next best action recommendations Own a real time recommendation service Build and operate applied models Develop, validate, version, monitor, and iterate on models used by the recommendation system Own model training & serving Define what recommendation quality means Develop offline, online, and longitudinal measures of recommendation performance Own feature pipelines, monitoring of the model and architecture Ship incremental improvements Use the data and infrastructure available today while identifying the instrumentation and platform capabilities needed tomorrow Integrate improvements into the existing recommender rather than waiting for a complete replacement system Partner across disciplines Work closely with software engineers & data analysts to productionize models and integrate them safely into the recommender service Partner with the Product Analytics team on metric definitions, instrumentation, data quality, dashboards, and experiment analysis Collaborate with Developer Advocacy, Docs, Product, Engineering, GTM, and other teams to translate ambiguous needs into testable hypotheses and measurable product decisions Explain modeling choices, tradeoffs, uncertainty, and results clearly to both technical and non-technical audiences What Makes You a Great Fit: Strong candidates should demonstrate credible ability across all three core areas below and be particularly strong in at least two. Recommendation and personalization science: built recommendation, ranking, search, matching, propensity, or next best action systems; comfortable beginning with simple, explainable approaches when they are the best way to learn. HTTP/gRPC, streaming, Go/TypeScript previous experience in distributed systems Applied model ownership: personally built, validated, monitored, and iterated on models used in a product or operational environment; work effectively in version controlled codebases and collaborate with engineers on production implementation. Must also be a strong product thinker and technical communicator. Must be able to take an ambitious and ambiguous objective, identify the most important unknowns, and create a sequence of models and experiments that steadily improves the product. Bonus Points For: Experience with content, education, onboarding, or learning recommendation systems Experience with SaaS product telemetry and customer account data Experience using warehouse scale behavioral data Experience with directed graphs, sequence models, or prerequisite aware recommendations Experience with contextual bandits or other exploration strategies Familiarity with Grafana or the broader observability ecosystem Experience with open source software or transparent development practices Experience working with privacy, fairness, explainability, or responsible personalization constraints Compensation & Rewards In the UK, the base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs 100% Remote, Global Culture - As a remote only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization - Tackle meaningful work in a high growth, ever evolving environment. Transparent Communication - Expect open decision making and regular company wide updates. Innovation Driven - Autonomy and support to ship great work and try new things. Open Source Roots - Built on community driven values that shape how we work. Empowered Teams - High trust, low ego culture that values outcomes over optics. Career Growth Pathways - Defined opportunities to grow and develop your career. Approachable Leadership - Transparent execs who are involved, visible, and human. Passionate People - Join a team of smart, supportive folks who care deeply about what they do. In Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. For information about how your personal data is used once you've applied to a job, check out our privacy policy.
Product Delivery Lead (Contract) Product Data Business Change If your background spans Business Analysis, PMO, Product or Data , this could be the perfect next contract. We're supporting a major transformation programme and are looking for someone who enjoys sitting at the heart of delivery - coordinating stakeholders, shaping requirements and helping ensure product teams remain focused on delivering the right outcomes. Reporting to a Senior Product Owner, you'll support a diverse portfolio of products, working with delivery teams, operational stakeholders and policy specialists to translate complex business needs into clear priorities for development. You'll help define user stories, contribute to backlog refinement, support Agile ceremonies and play an active role in testing and product releases. This role would suit someone who enjoys variety. One day you could be working with business stakeholders to understand changing requirements; the next you'll be discussing technical dependencies with developers or supporting release readiness across multiple products. We're particularly interested in contractors who combine strong organisation and stakeholder management with a technical appreciation of how enterprise systems and data solutions fit together. You'll ideally bring: Experience within Product, PMO, Business Analysis or Agile Delivery Exposure to technical or data-focused programmes Strong communication and stakeholder management skills Experience supporting multiple products or workstreams simultaneously A collaborative approach and the ability to hit the ground running Experience with Salesforce, Palantir or other enterprise platforms would be a distinct advantage, as would previous experience within regulated industries such as energy, utilities, financial services or government. You'll be joining a well-established Product function with strong leadership already in place, giving you the opportunity to make an immediate contribution on a nationally significant programme. This is a hybrid role (1 day per week in Warwick) and will be inside IR35, the contract is due to run for 6 months. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
25/07/2026
Contractor
Product Delivery Lead (Contract) Product Data Business Change If your background spans Business Analysis, PMO, Product or Data , this could be the perfect next contract. We're supporting a major transformation programme and are looking for someone who enjoys sitting at the heart of delivery - coordinating stakeholders, shaping requirements and helping ensure product teams remain focused on delivering the right outcomes. Reporting to a Senior Product Owner, you'll support a diverse portfolio of products, working with delivery teams, operational stakeholders and policy specialists to translate complex business needs into clear priorities for development. You'll help define user stories, contribute to backlog refinement, support Agile ceremonies and play an active role in testing and product releases. This role would suit someone who enjoys variety. One day you could be working with business stakeholders to understand changing requirements; the next you'll be discussing technical dependencies with developers or supporting release readiness across multiple products. We're particularly interested in contractors who combine strong organisation and stakeholder management with a technical appreciation of how enterprise systems and data solutions fit together. You'll ideally bring: Experience within Product, PMO, Business Analysis or Agile Delivery Exposure to technical or data-focused programmes Strong communication and stakeholder management skills Experience supporting multiple products or workstreams simultaneously A collaborative approach and the ability to hit the ground running Experience with Salesforce, Palantir or other enterprise platforms would be a distinct advantage, as would previous experience within regulated industries such as energy, utilities, financial services or government. You'll be joining a well-established Product function with strong leadership already in place, giving you the opportunity to make an immediate contribution on a nationally significant programme. This is a hybrid role (1 day per week in Warwick) and will be inside IR35, the contract is due to run for 6 months. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
TTitle: Salesforce Technical Architect Location: London Hybrid (2-3 days per week onsite) Contract: 6 months (possibility to extend) Rate: Up to £550 per day Inside IR35 Our client is seeking a hands on Salesforce Technical Architect to provide architectural leadership across a Salesforce platform serving internal and external users in a regulated environment. Responsibilites Define end to end Salesforce solution architecture aligned to business needs, platform strategy, and regulatory constraints. Own architecture artefacts including: High level and low level design documents, Data model designs, Integration and security models Present architecture proposals and design decisions to technical and governance forums. Design and build Proofs of Concept personally to validate architectural patterns, technical feasibility, and non functional requirements. Use outcomes from successful POCs to directly inform architecture documentation and design recommendations. Assess platform constraints, risks, and trade offs through hands on experimentation. Governance & Standards Ensure architecture aligns with FCA governance, security, and compliance expectations. Define and enforce architectural guardrails, patterns, and standards for Salesforce development teams. Review significant technical designs and data model changes for architectural alignment and downstream impact. Work closely with Product Owners, Technical Leads, and delivery teams to ensure architecture is practical and deliverable. Support teams during complex delivery phases, releases, or remediation activities. Provide architectural guidance while remaining pragmatic and delivery focused. Skills & Experience Strong Salesforce technical architecture capability in enterprise scale orgs. Extensive hands on experience designing and building solutions using: Apex, Lightning Web Components, Salesforce configuration and data model design Strong architectural knowledge of: Salesforce platform architecture, Service Cloud and Experience Cloud, Security, identity, and access controls, Data model remediation and refactoring Proven ability to produce clear, governance ready architecture documentation. Strong communication skills, able to explain complex technical concepts to senior and non technical stakeholders. Experience working within regulated or audit heavy environments. Salesforce Certified Technical Architect (CTA) or progress toward CTA. (Advantageous) Experience supporting large scale Salesforce transformations or remediation programmes. (Advantageous) Experience in financial services or public sector environments. (Advantageous) Certifications Salesforce Administrator Platform App Builder Platform Developer I Platform Developer II (Advantageous) Integration Architecture Designer (Advantageous) Data Architecture & Management Designer (Advantageous) Sharing & Visibility Designer (Advantageous)
24/07/2026
Contractor
TTitle: Salesforce Technical Architect Location: London Hybrid (2-3 days per week onsite) Contract: 6 months (possibility to extend) Rate: Up to £550 per day Inside IR35 Our client is seeking a hands on Salesforce Technical Architect to provide architectural leadership across a Salesforce platform serving internal and external users in a regulated environment. Responsibilites Define end to end Salesforce solution architecture aligned to business needs, platform strategy, and regulatory constraints. Own architecture artefacts including: High level and low level design documents, Data model designs, Integration and security models Present architecture proposals and design decisions to technical and governance forums. Design and build Proofs of Concept personally to validate architectural patterns, technical feasibility, and non functional requirements. Use outcomes from successful POCs to directly inform architecture documentation and design recommendations. Assess platform constraints, risks, and trade offs through hands on experimentation. Governance & Standards Ensure architecture aligns with FCA governance, security, and compliance expectations. Define and enforce architectural guardrails, patterns, and standards for Salesforce development teams. Review significant technical designs and data model changes for architectural alignment and downstream impact. Work closely with Product Owners, Technical Leads, and delivery teams to ensure architecture is practical and deliverable. Support teams during complex delivery phases, releases, or remediation activities. Provide architectural guidance while remaining pragmatic and delivery focused. Skills & Experience Strong Salesforce technical architecture capability in enterprise scale orgs. Extensive hands on experience designing and building solutions using: Apex, Lightning Web Components, Salesforce configuration and data model design Strong architectural knowledge of: Salesforce platform architecture, Service Cloud and Experience Cloud, Security, identity, and access controls, Data model remediation and refactoring Proven ability to produce clear, governance ready architecture documentation. Strong communication skills, able to explain complex technical concepts to senior and non technical stakeholders. Experience working within regulated or audit heavy environments. Salesforce Certified Technical Architect (CTA) or progress toward CTA. (Advantageous) Experience supporting large scale Salesforce transformations or remediation programmes. (Advantageous) Experience in financial services or public sector environments. (Advantageous) Certifications Salesforce Administrator Platform App Builder Platform Developer I Platform Developer II (Advantageous) Integration Architecture Designer (Advantageous) Data Architecture & Management Designer (Advantageous) Sharing & Visibility Designer (Advantageous)
Principal Salesforce Engineer (6 month Temp/Contract) London, United Kingdom Job Description Who we're looking for We are seeking a hands on Salesforce Engineer with a proven track record of designing, building, and delivering robust, scalable, and secure solutions on the Salesforce platform. The ideal candidate combines deep technical craftsmanship with high engineering standards, an eye for detail, and a continuous improvement mindset. A strong understanding of the financial services industry is essential. The candidate should be able to translate complex business requirements into elegant technical solutions, uphold best practice engineering and DevOps disciplines, and champion innovation. They should be comfortable leading technical design and development from pre programme mobilisation through to production support, and mentoring other engineers along the way. About Schroders We're a global investment manager, helping institutions, intermediaries, and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. With around 5,000 people on six continents and over 200 years of history, we continuously adapt to societal and technological changes while maintaining our commitment to helping our clients and society prosper. Technology at Schroders There's a huge amount of change happening at Schroders. Technology is shaping our business more and more, creating numerous opportunities. As a significant financial player, we can put substantial backing behind good ideas. While we have enormous responsibilities to our clients and shareholders, our tech teams are friendlier and more informal than you might expect. The team The Asset Management Platforms department at Schroders is a global technology change delivery function that oversees and executes all technology delivery within the organization. The Client Engagement team sits within Client Technology and is responsible for all platforms associated with the provision of client relationship management, with a strong emphasis on Salesforce. The core team is responsible for understanding business needs, solving complex problems, mobilizing and delivering large change programs, and maintaining the integrity of the Salesforce platform and associated capabilities. What you'll do Lead the technical design and hands on development of high quality, scalable, and secure solutions across the Salesforce platform, spanning both our Public and Private businesses. Own and champion engineering standards, code quality, technical governance, and platform integrity, ensuring solutions are maintainable, performant, and aligned to architectural principles. Design and build robust integrations connecting Salesforce with upstream and downstream platforms to enable joined up client journeys and high quality, trusted data. Drive DevOps maturity-CI/CD pipelines, automated testing, and release management-to accelerate delivery and reduce risk. Deliver proof of value and proof of concept builds to rapidly test ideas, de risk delivery, and build compelling cases for investment. Harness emerging AI capabilities-including Salesforce Einstein and Agentforce-to enhance productivity, decision making, and client engagement, taking practical use cases from concept to implementation. Mentor and coach engineers, lead code reviews, and raise the technical capability of the wider team. The knowledge, experience and qualifications you need Extensive hands on Salesforce development experience within a large global financial services organisation, including Apex, Lightning Web Components, Flows, and declarative configuration. Salesforce Certified Platform Developer I as a minimum; Platform Developer II, Application Architect, or System/Technical Architect certifications are highly desirable. Strong integration experience using REST/SOAP APIs, event driven patterns, and middleware such as MuleSoft to connect Salesforce with the wider technology estate. Proven experience of DevOps and CI/CD tooling (e.g. Git, Copado, Gearset, Azure DevOps), automated testing, and release management on the Salesforce platform. Deep understanding of Salesforce architecture, data modelling, security, governor limits, and platform best practices, with the ability to take a holistic view of the target state across technology, data, and operating model. Good eye for detail and hands on experience of producing technical designs, specifications, and high quality, well tested code. Broad engineering experience across a number of different capabilities, systems, and teams; a number of different (positive) experiences is valued higher than length of experience. Strong knowledge and experience of the end to end SDLC (Agile, Waterfall, hybrid etc.) and modern engineering disciplines. Excellent stakeholder management and communication skills, with the ability to explain technical concepts to both technical and non technical audiences and influence at all levels. Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones etc. What you'll be like The ideal candidate for the Principal Salesforce Engineer role will be a pragmatic and collaborative technical leader who takes pride in engineering craftsmanship and delivering business value. They will be comfortable leading complex technical design and hands on delivery, using their initiative to break down challenges and self organise. A natural mentor, this individual will raise standards across the team, lead by example, and engage credibly with both technical peers and senior stakeholders. Their innovative approach will drive the exploration of cutting edge tools, patterns, and AI enabled solutions, ultimately enhancing platform quality and project outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, allows us to make better decisions and better achieve our purpose. This is why inclusion and diversity are strategic priorities for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.
24/07/2026
Full time
Principal Salesforce Engineer (6 month Temp/Contract) London, United Kingdom Job Description Who we're looking for We are seeking a hands on Salesforce Engineer with a proven track record of designing, building, and delivering robust, scalable, and secure solutions on the Salesforce platform. The ideal candidate combines deep technical craftsmanship with high engineering standards, an eye for detail, and a continuous improvement mindset. A strong understanding of the financial services industry is essential. The candidate should be able to translate complex business requirements into elegant technical solutions, uphold best practice engineering and DevOps disciplines, and champion innovation. They should be comfortable leading technical design and development from pre programme mobilisation through to production support, and mentoring other engineers along the way. About Schroders We're a global investment manager, helping institutions, intermediaries, and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. With around 5,000 people on six continents and over 200 years of history, we continuously adapt to societal and technological changes while maintaining our commitment to helping our clients and society prosper. Technology at Schroders There's a huge amount of change happening at Schroders. Technology is shaping our business more and more, creating numerous opportunities. As a significant financial player, we can put substantial backing behind good ideas. While we have enormous responsibilities to our clients and shareholders, our tech teams are friendlier and more informal than you might expect. The team The Asset Management Platforms department at Schroders is a global technology change delivery function that oversees and executes all technology delivery within the organization. The Client Engagement team sits within Client Technology and is responsible for all platforms associated with the provision of client relationship management, with a strong emphasis on Salesforce. The core team is responsible for understanding business needs, solving complex problems, mobilizing and delivering large change programs, and maintaining the integrity of the Salesforce platform and associated capabilities. What you'll do Lead the technical design and hands on development of high quality, scalable, and secure solutions across the Salesforce platform, spanning both our Public and Private businesses. Own and champion engineering standards, code quality, technical governance, and platform integrity, ensuring solutions are maintainable, performant, and aligned to architectural principles. Design and build robust integrations connecting Salesforce with upstream and downstream platforms to enable joined up client journeys and high quality, trusted data. Drive DevOps maturity-CI/CD pipelines, automated testing, and release management-to accelerate delivery and reduce risk. Deliver proof of value and proof of concept builds to rapidly test ideas, de risk delivery, and build compelling cases for investment. Harness emerging AI capabilities-including Salesforce Einstein and Agentforce-to enhance productivity, decision making, and client engagement, taking practical use cases from concept to implementation. Mentor and coach engineers, lead code reviews, and raise the technical capability of the wider team. The knowledge, experience and qualifications you need Extensive hands on Salesforce development experience within a large global financial services organisation, including Apex, Lightning Web Components, Flows, and declarative configuration. Salesforce Certified Platform Developer I as a minimum; Platform Developer II, Application Architect, or System/Technical Architect certifications are highly desirable. Strong integration experience using REST/SOAP APIs, event driven patterns, and middleware such as MuleSoft to connect Salesforce with the wider technology estate. Proven experience of DevOps and CI/CD tooling (e.g. Git, Copado, Gearset, Azure DevOps), automated testing, and release management on the Salesforce platform. Deep understanding of Salesforce architecture, data modelling, security, governor limits, and platform best practices, with the ability to take a holistic view of the target state across technology, data, and operating model. Good eye for detail and hands on experience of producing technical designs, specifications, and high quality, well tested code. Broad engineering experience across a number of different capabilities, systems, and teams; a number of different (positive) experiences is valued higher than length of experience. Strong knowledge and experience of the end to end SDLC (Agile, Waterfall, hybrid etc.) and modern engineering disciplines. Excellent stakeholder management and communication skills, with the ability to explain technical concepts to both technical and non technical audiences and influence at all levels. Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones etc. What you'll be like The ideal candidate for the Principal Salesforce Engineer role will be a pragmatic and collaborative technical leader who takes pride in engineering craftsmanship and delivering business value. They will be comfortable leading complex technical design and hands on delivery, using their initiative to break down challenges and self organise. A natural mentor, this individual will raise standards across the team, lead by example, and engage credibly with both technical peers and senior stakeholders. Their innovative approach will drive the exploration of cutting edge tools, patterns, and AI enabled solutions, ultimately enhancing platform quality and project outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, allows us to make better decisions and better achieve our purpose. This is why inclusion and diversity are strategic priorities for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.