Our client is an innovative, industry-leading manufacturer serving the construction, industrial, and rail sectors. They are seeking a Business Development Executive to look after their Rail sector to join their growing team and align with their 5-year growth strategy. You will be responsible for driving growth and revenue to 5 million by 2030 within the UK rail industry through a combination of direct sales, project pursuit, product focus and management of specialist reseller accounts that operate specifically within the rail sector. The role focuses on building strong relationships with rail contractors, infrastructure providers, project and procurement functions and sector-specific resellers. You will own the full sales cycle - from lead generation right through to securing orders. Duties: Direct Sales Identify, develop, and convert direct sales opportunities across rail main contractors, subcontractors, infrastructure providers and train operating companies. Build relationships with all stakeholders across contractors and routes Lead the full sales cycle including scoping needs, specifying products, preparing quotations, and closing sales. Track major projects, frameworks and tenders to position them early in the buying process. Provide technical guidance and top product knowledge and recommendations aligned to rail safety, storage, and compliance requirements. Reseller Management (Rail-Specific Partners) Manage relationships with approved reseller partners. Support these partners with product knowledge, commercial guidance, and rail-aligned sales messaging. Receive end-customer details from reseller partners and convert opportunities directly or in collaboration with internal teams. Ensure reseller partners adhere to pricing, branding, product standards, and sector expectations. Pipeline, Reporting & Marketing Insight Maintain accurate CRM data, forecasting and reporting for all direct and reseller-driven rail sector activity. Monitor trends, safety requirements, new standards, new products and infrastructure programmes Provide internal feedback to support product development, innovation, and new sector opportunities. Deliver regular performance updates and growth analysis to the Non-Construction Sector Principal. Stakeholder Engagement & Sector Presence Build strong relationships with key rail personnel, bodies, framework holders, and senior decision-makers. Represent Aat rail the company at events, exhibitions, and supplier days. Collaborate internally with sales reps, marketing, product, and operations teams Requirements Proven experience in business development or sales within the construction, rail, industrial or another technical B2B sector. Demonstrated ability to manage the full sales cycle from lead generation through to closing business. Experience developing and managing reseller, distributor or channel partner relationships. Experience selling into contractors, infrastructure providers, procurement teams or project-based environments. Strong commercial awareness with the ability to influence and negotiate with stakeholders at all levels. Excellent relationship-building, communication and presentation skills. Self-motivated with a resilient, proactive approach and a tenacious attitude towards achieving results. Benefits Salary- 45,000- 50,000 Profit related bonus Office based
28/07/2026
Full time
Our client is an innovative, industry-leading manufacturer serving the construction, industrial, and rail sectors. They are seeking a Business Development Executive to look after their Rail sector to join their growing team and align with their 5-year growth strategy. You will be responsible for driving growth and revenue to 5 million by 2030 within the UK rail industry through a combination of direct sales, project pursuit, product focus and management of specialist reseller accounts that operate specifically within the rail sector. The role focuses on building strong relationships with rail contractors, infrastructure providers, project and procurement functions and sector-specific resellers. You will own the full sales cycle - from lead generation right through to securing orders. Duties: Direct Sales Identify, develop, and convert direct sales opportunities across rail main contractors, subcontractors, infrastructure providers and train operating companies. Build relationships with all stakeholders across contractors and routes Lead the full sales cycle including scoping needs, specifying products, preparing quotations, and closing sales. Track major projects, frameworks and tenders to position them early in the buying process. Provide technical guidance and top product knowledge and recommendations aligned to rail safety, storage, and compliance requirements. Reseller Management (Rail-Specific Partners) Manage relationships with approved reseller partners. Support these partners with product knowledge, commercial guidance, and rail-aligned sales messaging. Receive end-customer details from reseller partners and convert opportunities directly or in collaboration with internal teams. Ensure reseller partners adhere to pricing, branding, product standards, and sector expectations. Pipeline, Reporting & Marketing Insight Maintain accurate CRM data, forecasting and reporting for all direct and reseller-driven rail sector activity. Monitor trends, safety requirements, new standards, new products and infrastructure programmes Provide internal feedback to support product development, innovation, and new sector opportunities. Deliver regular performance updates and growth analysis to the Non-Construction Sector Principal. Stakeholder Engagement & Sector Presence Build strong relationships with key rail personnel, bodies, framework holders, and senior decision-makers. Represent Aat rail the company at events, exhibitions, and supplier days. Collaborate internally with sales reps, marketing, product, and operations teams Requirements Proven experience in business development or sales within the construction, rail, industrial or another technical B2B sector. Demonstrated ability to manage the full sales cycle from lead generation through to closing business. Experience developing and managing reseller, distributor or channel partner relationships. Experience selling into contractors, infrastructure providers, procurement teams or project-based environments. Strong commercial awareness with the ability to influence and negotiate with stakeholders at all levels. Excellent relationship-building, communication and presentation skills. Self-motivated with a resilient, proactive approach and a tenacious attitude towards achieving results. Benefits Salary- 45,000- 50,000 Profit related bonus Office based
About the opportunity: We are currently recruiting for a Business Development Executive to join a growing and highly regarded organisation within the learning and development sector. This is an exciting opportunity for a commercially minded and proactive sales professional to play a key role in driving new business growth. Working within a supportive and collaborative commercial team, you will be responsible for identifying, developing and converting new business opportunities. This role would suit a driven individual who enjoys generating new opportunities, engaging with decision-makers, and managing the sales process from initial contact through to successful close. In particular, you will: Generate new business opportunities through cold calling, networking, events, LinkedIn and proactive outreach activities. Build and maintain a strong pipeline of prospective clients. Manage the full sales cycle from lead generation through to closing new business opportunities. Conduct exploratory sales meetings and identify client needs. Prepare and deliver presentations, proposals and solution demonstrations. Develop strong relationships with prospective and existing clients. Coordinate the delivery of solutions and programmes for new clients. Maintain accurate sales data and nurture opportunities for future development. Attend networking events and industry conferences to generate new contacts and opportunities. Provide regular market and client feedback to support business growth strategies. Who we are looking for: Previous experience within a B2b business development, sales or commercial role. Strong commercial awareness and a passion for developing new business opportunities. Excellent communication and relationship-building skills. Confident presenting solutions and engaging with stakeholders at all levels. Highly organised with the ability to manage multiple opportunities simultaneously. Strong attention to detail and excellent time management skills. Proficient in Microsoft Office applications including Outlook, Word, Excel and PowerPoint. Knowledge of learning and development, organisational psychology or psychometric solutions would be advantageous but is not essential. Self-motivated, positive and driven, with a genuine desire to succeed . In return we are offering: Salary: 35,000 - 40,000 per annum plus commission. Holiday: 33 days (including bank holidays). Hours: Monday to Friday, 9:00 am - 5:30 pm Private Healthcare Wellness platform Cycle to work scheme EV car scheme Pension An opportunity to be part of a supportive and growing team with clear progression. If you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for hit that apply button to find out more!
28/07/2026
Full time
About the opportunity: We are currently recruiting for a Business Development Executive to join a growing and highly regarded organisation within the learning and development sector. This is an exciting opportunity for a commercially minded and proactive sales professional to play a key role in driving new business growth. Working within a supportive and collaborative commercial team, you will be responsible for identifying, developing and converting new business opportunities. This role would suit a driven individual who enjoys generating new opportunities, engaging with decision-makers, and managing the sales process from initial contact through to successful close. In particular, you will: Generate new business opportunities through cold calling, networking, events, LinkedIn and proactive outreach activities. Build and maintain a strong pipeline of prospective clients. Manage the full sales cycle from lead generation through to closing new business opportunities. Conduct exploratory sales meetings and identify client needs. Prepare and deliver presentations, proposals and solution demonstrations. Develop strong relationships with prospective and existing clients. Coordinate the delivery of solutions and programmes for new clients. Maintain accurate sales data and nurture opportunities for future development. Attend networking events and industry conferences to generate new contacts and opportunities. Provide regular market and client feedback to support business growth strategies. Who we are looking for: Previous experience within a B2b business development, sales or commercial role. Strong commercial awareness and a passion for developing new business opportunities. Excellent communication and relationship-building skills. Confident presenting solutions and engaging with stakeholders at all levels. Highly organised with the ability to manage multiple opportunities simultaneously. Strong attention to detail and excellent time management skills. Proficient in Microsoft Office applications including Outlook, Word, Excel and PowerPoint. Knowledge of learning and development, organisational psychology or psychometric solutions would be advantageous but is not essential. Self-motivated, positive and driven, with a genuine desire to succeed . In return we are offering: Salary: 35,000 - 40,000 per annum plus commission. Holiday: 33 days (including bank holidays). Hours: Monday to Friday, 9:00 am - 5:30 pm Private Healthcare Wellness platform Cycle to work scheme EV car scheme Pension An opportunity to be part of a supportive and growing team with clear progression. If you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for hit that apply button to find out more!
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Telephone Business Development Manager 35,000 + Bonus Hybrid Working Specialist Property Finance Looking to Move from Broking into Business Development? If you've built your career within Bridging Finance, Complex Buy-to-Let, Specialist Lending or Property Finance and enjoy developing relationships, generating opportunities and winning business, this could be the ideal next step. We're working with an ambitious and growing specialist lender that has established a strong reputation across the UK property finance market. Due to continued growth, they are looking to appoint a Telephone Business Development Manager to develop and grow relationships with mortgage brokers and introducers nationwide. About the Role As a Telephone Business Development Manager, you'll be responsible for building and nurturing relationships with brokers, identifying lending opportunities and becoming a trusted point of contact for specialist property finance solutions. This is an excellent opportunity for a Sales Executive, Business Development Executive, Mortgage Broker, Bridging Advisor, Property Finance Advisor or Internal BDM looking to move into a dedicated business development role with clear progression and earning potential. Key Responsibilities Develop and manage relationships with new and existing broker partners. Generate and qualify new lending opportunities. Promote bridging finance and specialist property finance solutions. Increase broker engagement and account activity. Identify and maximise opportunities within existing accounts. Deliver a consultative, relationship-led sales approach. Work closely with underwriting and sales teams to maximise conversions. Maintain CRM records and achieve business development targets. Package 35,000 basic salary Performance-related bonus Hybrid working (a few office days per week) Ongoing training and professional development Clear career progression opportunities Supportive and collaborative culture Skills & Experience Experience within Bridging Finance, Complex Buy-to-Let, Property Finance or Specialist Lending. Strong relationship-building and telephone sales skills. Commercially minded with a passion for winning and developing business. Confident communicating with brokers, introducers and key stakeholders. Target-driven, organised and motivated to succeed. Why Apply? This is an outstanding opportunity to join a growing specialist lender at an exciting stage of its journey. You'll utilise your existing property finance knowledge while developing a long-term career in business development, working with an organisation that invests in its people, rewards performance and offers genuine progression. If you're currently a Broker, Advisor, Sales Executive, BDE or Internal BDM looking to make the move into business development, we'd love to hear from you.
28/07/2026
Full time
Telephone Business Development Manager 35,000 + Bonus Hybrid Working Specialist Property Finance Looking to Move from Broking into Business Development? If you've built your career within Bridging Finance, Complex Buy-to-Let, Specialist Lending or Property Finance and enjoy developing relationships, generating opportunities and winning business, this could be the ideal next step. We're working with an ambitious and growing specialist lender that has established a strong reputation across the UK property finance market. Due to continued growth, they are looking to appoint a Telephone Business Development Manager to develop and grow relationships with mortgage brokers and introducers nationwide. About the Role As a Telephone Business Development Manager, you'll be responsible for building and nurturing relationships with brokers, identifying lending opportunities and becoming a trusted point of contact for specialist property finance solutions. This is an excellent opportunity for a Sales Executive, Business Development Executive, Mortgage Broker, Bridging Advisor, Property Finance Advisor or Internal BDM looking to move into a dedicated business development role with clear progression and earning potential. Key Responsibilities Develop and manage relationships with new and existing broker partners. Generate and qualify new lending opportunities. Promote bridging finance and specialist property finance solutions. Increase broker engagement and account activity. Identify and maximise opportunities within existing accounts. Deliver a consultative, relationship-led sales approach. Work closely with underwriting and sales teams to maximise conversions. Maintain CRM records and achieve business development targets. Package 35,000 basic salary Performance-related bonus Hybrid working (a few office days per week) Ongoing training and professional development Clear career progression opportunities Supportive and collaborative culture Skills & Experience Experience within Bridging Finance, Complex Buy-to-Let, Property Finance or Specialist Lending. Strong relationship-building and telephone sales skills. Commercially minded with a passion for winning and developing business. Confident communicating with brokers, introducers and key stakeholders. Target-driven, organised and motivated to succeed. Why Apply? This is an outstanding opportunity to join a growing specialist lender at an exciting stage of its journey. You'll utilise your existing property finance knowledge while developing a long-term career in business development, working with an organisation that invests in its people, rewards performance and offers genuine progression. If you're currently a Broker, Advisor, Sales Executive, BDE or Internal BDM looking to make the move into business development, we'd love to hear from you.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
27/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
7355-Johnson & Johnson Medical Limited Legal Entity
Position Overview Senior Manager, Technology, Insights & Analytics (DePuy Synthes, Johnson & Johnson). The role owns the digital, data, and analytics strategy that enables effective decision making across global real estate, facilities management, and capital project delivery. Job Location(s) Leeds, United Kingdom; United States (multiple locations across New Brunswick, New Jersey, Raritan, New Jersey, Raynham, Massachusetts, West Chester, Pennsylvania, Warsaw, Indiana, Palm Beach Gardens, Florida) - candidates may apply to the location most suitable to them. Key Responsibilities Data & Analytics Strategy - Define and own end to end analytics and insights strategy, establish a single source of truth, and ensure analytics directly support executive, portfolio, and investment decisions. Digital Systems & Enablement - Own the digital tools and systems roadmap, partner with IT for system integration, automation, and data quality, and simplify and standardize tools and reporting across regions. Portfolio Analytics & Insights - Deliver actionable insights on portfolio performance, capital efficiency, project risk, cost, and schedule; develop executive dashboards and forward looking analytics; incorporate external benchmarks and market intelligence. People Leadership & Team Development - Lead, mentor, and develop a high performing analytics team; establish best practices for analytics methodologies and insight generation. Performance Management & Governance - Enable performance tracking across capital projects, support governance forums with fact based insights, and identify trends, risks, and systemic issues before they arise. Stakeholder Partnership - Act as a trusted advisor to senior leaders, closely partnering with strategic project management, engineering standards, business operations/finance, and communications/crisis management. Qualifications Education - Bachelor's degree required in Data Analytics, Computer Science, Engineering, Statistics, Business, or a related field; Master's degree (MBA, MS, etc.) preferred. Experience & Skills - 8-10years of progressive analytics or data science experience, proven ability to lead analytics teams, translate business needs into technology solutions, and influence senior stakeholders through data driven storytelling. Other Requirements - English required; travel up to 10% primarily domestic; knowledge of advanced analytics, predictive modeling, and emerging technologies; familiarity with data governance, privacy, and regulatory requirements in a regulated industry. Required Skills 8-10 years of progressive experience in analytics, business intelligence, data science, or related technical roles. Strong expertise in analytics platforms, data visualization tools, and data management concepts. Proven ability to translate business needs into scalable analytics and technology solutions. Experience influencing senior stakeholders through data driven insights and storytelling. Strong strategic thinking, problem solving, and communication skills. Prior experience driving digital or analytics transformation initiatives. Preferred Skills Experience supporting commercial, medical device, or healthcare businesses. Knowledge of advanced analytics, predictive modeling, automation, and emerging technologies. Experience working with large, global data environments and cross regional teams. Familiarity with data governance, privacy, and regulatory requirements in a regulated industry. Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management.
27/07/2026
Full time
Position Overview Senior Manager, Technology, Insights & Analytics (DePuy Synthes, Johnson & Johnson). The role owns the digital, data, and analytics strategy that enables effective decision making across global real estate, facilities management, and capital project delivery. Job Location(s) Leeds, United Kingdom; United States (multiple locations across New Brunswick, New Jersey, Raritan, New Jersey, Raynham, Massachusetts, West Chester, Pennsylvania, Warsaw, Indiana, Palm Beach Gardens, Florida) - candidates may apply to the location most suitable to them. Key Responsibilities Data & Analytics Strategy - Define and own end to end analytics and insights strategy, establish a single source of truth, and ensure analytics directly support executive, portfolio, and investment decisions. Digital Systems & Enablement - Own the digital tools and systems roadmap, partner with IT for system integration, automation, and data quality, and simplify and standardize tools and reporting across regions. Portfolio Analytics & Insights - Deliver actionable insights on portfolio performance, capital efficiency, project risk, cost, and schedule; develop executive dashboards and forward looking analytics; incorporate external benchmarks and market intelligence. People Leadership & Team Development - Lead, mentor, and develop a high performing analytics team; establish best practices for analytics methodologies and insight generation. Performance Management & Governance - Enable performance tracking across capital projects, support governance forums with fact based insights, and identify trends, risks, and systemic issues before they arise. Stakeholder Partnership - Act as a trusted advisor to senior leaders, closely partnering with strategic project management, engineering standards, business operations/finance, and communications/crisis management. Qualifications Education - Bachelor's degree required in Data Analytics, Computer Science, Engineering, Statistics, Business, or a related field; Master's degree (MBA, MS, etc.) preferred. Experience & Skills - 8-10years of progressive analytics or data science experience, proven ability to lead analytics teams, translate business needs into technology solutions, and influence senior stakeholders through data driven storytelling. Other Requirements - English required; travel up to 10% primarily domestic; knowledge of advanced analytics, predictive modeling, and emerging technologies; familiarity with data governance, privacy, and regulatory requirements in a regulated industry. Required Skills 8-10 years of progressive experience in analytics, business intelligence, data science, or related technical roles. Strong expertise in analytics platforms, data visualization tools, and data management concepts. Proven ability to translate business needs into scalable analytics and technology solutions. Experience influencing senior stakeholders through data driven insights and storytelling. Strong strategic thinking, problem solving, and communication skills. Prior experience driving digital or analytics transformation initiatives. Preferred Skills Experience supporting commercial, medical device, or healthcare businesses. Knowledge of advanced analytics, predictive modeling, automation, and emerging technologies. Experience working with large, global data environments and cross regional teams. Familiarity with data governance, privacy, and regulatory requirements in a regulated industry. Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management.
Position Overview Operational resilience is a mandatory requirement across EMEA. Regulators across EMEA have now set enforceable standards, with the focus shifting from framework building to evidence of compliance, testing, and third party oversight. In order to support this evolution, the Operational Risk and Resilience team are hiring a dedicated Resilience Manager who will be based in the London office. You will serve two key purposes: firstly, as a key liaison across local and global business functions on risk and resilience matters, and secondly, to provide core support for the execution of the operational risk and resilience frameworks in accordance with best practice guidance and regulatory requirements. The role will also include the identification and management of operational and resilience risks and issues, as well as the development of solutions and re engineering of processes to avoid future control and process weaknesses. You will be required to challenge and coordinate front to back business management, as well as collaboration with risk, support and control colleagues across the global firm. The role will require regular board and senior management engagement. Primary Responsibilities Operational Resilience Managing and maintaining the resilience policies and procedures, such as operational resilience policy, self assessment document, digital resilience strategy, ICT risk management framework. Enhancing the operational resilience programme in line with global regulations, which includes collection of key risk indicators and reporting to the Board. Undertake the annual refresh of the important business services, resource mapping, and the impact tolerance statements. Conduct scenario testing for the operational resilience important business services. Investigate BCP and technology related operational risk events, ensuring root cause analysis and control assessments, including deep dive reviews on significant and complex events. Identify vulnerabilities from the important business services mapping and scenario testing, raise issues and associated actions, notifying responsible owners and providing sufficient oversight to ensure the issue is managed to completion. Maintain and develop the BCP and resilience system, Fusion. Act as subject matter expert for all resilience matters, including upcoming regulatory changes. Undertake the review of FCA resilience regulatory changes. Run global resilience projects across all Neuberger entities. Provide resilience reporting to the EMEA risk and compliance committee, and relevant boards. Business Continuity Managing and maintaining the business continuity policy and procedures (including the business continuity plans), such as business continuity policy, business continuity executive group response plan. Implement a Business Impact Analysis (BIA) programme that meets all necessary regulatory requirements. Creation and maintenance of business continuity plans across locations and functions. Undertake and develop the business continuity testing programme and, where appropriate, the Neuberger Group. Coordinate and run the global and regional business continuity tabletop exercises, in conjunction with technology teams. Management of business continuity incidents, ensuring the appropriate response and communications are taken. Ensure all key stakeholders, including business continuity coordinators, are trained on their business continuity responsibilities. Coordinate and oversee the third party due diligence processes undertaken by the senior relationship managers, including the creation of bespoke questionnaires. ICT Risk Governance Oversight of the ICT risk framework, partnering with the first line IT risk function, including annual refresh of the critical and important functions (DORA). Chair of the ICT risk governance committee, providing input and challenge. Input into the DORA incident reporting and register of information process. Partner with the information security team to ensure effective cyber security resilience. Key Requirements / Qualifications University degree in a related and relevant subject is required. Demonstrative experience in an asset / investment management firm as a member of operational/IT risk, BCP, resilience or internal audit team (2 5 years minimum). Ability to develop strong relationships with key stakeholders and delegates across the organization. Attention to detail, ability to work to competing deadlines, and a solutions focused approach. Strong organisational, communication and time management skills are essential. Team player with strong work ethic and positive attitude. Excellent time management, organisational skills, and attention to detail. Strong oral and written communication skills. Strong project management skills. Ability to present to boards and senior management. Track record of working with senior staff. Ability to educate and influence. Applicants must be authorised and have the right to work in the country where the role is located without the need for current or future sponsorship. Neuberger is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, colour, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
27/07/2026
Full time
Position Overview Operational resilience is a mandatory requirement across EMEA. Regulators across EMEA have now set enforceable standards, with the focus shifting from framework building to evidence of compliance, testing, and third party oversight. In order to support this evolution, the Operational Risk and Resilience team are hiring a dedicated Resilience Manager who will be based in the London office. You will serve two key purposes: firstly, as a key liaison across local and global business functions on risk and resilience matters, and secondly, to provide core support for the execution of the operational risk and resilience frameworks in accordance with best practice guidance and regulatory requirements. The role will also include the identification and management of operational and resilience risks and issues, as well as the development of solutions and re engineering of processes to avoid future control and process weaknesses. You will be required to challenge and coordinate front to back business management, as well as collaboration with risk, support and control colleagues across the global firm. The role will require regular board and senior management engagement. Primary Responsibilities Operational Resilience Managing and maintaining the resilience policies and procedures, such as operational resilience policy, self assessment document, digital resilience strategy, ICT risk management framework. Enhancing the operational resilience programme in line with global regulations, which includes collection of key risk indicators and reporting to the Board. Undertake the annual refresh of the important business services, resource mapping, and the impact tolerance statements. Conduct scenario testing for the operational resilience important business services. Investigate BCP and technology related operational risk events, ensuring root cause analysis and control assessments, including deep dive reviews on significant and complex events. Identify vulnerabilities from the important business services mapping and scenario testing, raise issues and associated actions, notifying responsible owners and providing sufficient oversight to ensure the issue is managed to completion. Maintain and develop the BCP and resilience system, Fusion. Act as subject matter expert for all resilience matters, including upcoming regulatory changes. Undertake the review of FCA resilience regulatory changes. Run global resilience projects across all Neuberger entities. Provide resilience reporting to the EMEA risk and compliance committee, and relevant boards. Business Continuity Managing and maintaining the business continuity policy and procedures (including the business continuity plans), such as business continuity policy, business continuity executive group response plan. Implement a Business Impact Analysis (BIA) programme that meets all necessary regulatory requirements. Creation and maintenance of business continuity plans across locations and functions. Undertake and develop the business continuity testing programme and, where appropriate, the Neuberger Group. Coordinate and run the global and regional business continuity tabletop exercises, in conjunction with technology teams. Management of business continuity incidents, ensuring the appropriate response and communications are taken. Ensure all key stakeholders, including business continuity coordinators, are trained on their business continuity responsibilities. Coordinate and oversee the third party due diligence processes undertaken by the senior relationship managers, including the creation of bespoke questionnaires. ICT Risk Governance Oversight of the ICT risk framework, partnering with the first line IT risk function, including annual refresh of the critical and important functions (DORA). Chair of the ICT risk governance committee, providing input and challenge. Input into the DORA incident reporting and register of information process. Partner with the information security team to ensure effective cyber security resilience. Key Requirements / Qualifications University degree in a related and relevant subject is required. Demonstrative experience in an asset / investment management firm as a member of operational/IT risk, BCP, resilience or internal audit team (2 5 years minimum). Ability to develop strong relationships with key stakeholders and delegates across the organization. Attention to detail, ability to work to competing deadlines, and a solutions focused approach. Strong organisational, communication and time management skills are essential. Team player with strong work ethic and positive attitude. Excellent time management, organisational skills, and attention to detail. Strong oral and written communication skills. Strong project management skills. Ability to present to boards and senior management. Track record of working with senior staff. Ability to educate and influence. Applicants must be authorised and have the right to work in the country where the role is located without the need for current or future sponsorship. Neuberger is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, colour, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Business Development Manager - Local Public Services Avanade is looking for Business Development Managers who are deal hunters, deal makers, originators and self starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions. What you'll do Business Growth Create a business development plan to assess, qualify, develop, and shape key opportunities in client accounts, territories, sectors and ensure continued financial health and maximum value creation for both our clients and Avanade Work closely with partners and alliances (Microsoft, Accenture, and ecosystem partners etc.) to grow the book of business Build and maintain strong long term relationships with key decision makers and influencers within client organisations in support of business development objectives Develop and implement a relationship management plan for potential client accounts (whether in an existing client account or building new "white space" territory within an industry sector) to identify and build relationships Manage key client relationships (in chosen accounts); collaborate with the Avanade Client Account Leads (ACALs), where appropriate, to drive business growth Understand client buying processes and stakeholder decision chains Engage with clients to clarify client needs and translate them into potential Avanade solution opportunities Lead / support a cross functional internal team (e.g. technical, commercial, legal) to configure bespoke solution that meets the client's mid to long term needs In collaboration with various internal stakeholders negotiate client agreements, ensuring that client requirements are met through a compelling and differentiated value proposition Collaborate internally and work as the client champion in cross functional teams to build strong external client relationships and meet client needs Act as a player coach, delivering outcomes as an individual contributor Market Strategy Develop a personal network of senior executives (e.g., via social media techniques or in person events) within the business sector and at relevant advisory and regulatory bodies Represent the organisation at major business sector events Develop a personal network of senior managers within the business sector and represent the organisation at business sector events Contribute to the account strategies across Avanade's portfolio of complex accounts Leverage market intelligence to optimise and broaden Avanade's business positioning and enhance its reputation Craft and deliver value oriented proposals to the client that clearly articulate the business benefits from adopting Microsoft based solutions from Avanade Provide thought leadership and sales collaboration with our channel partners and become a trusted advisor for the channel in chosen accounts, where appropriate Key Performance Indicators Booked Sales Target Pipeline Target Forecast Accuracy Skills and experiences Client focused Business insights Action oriented Ensures accountability Communicates effectively Interpersonal savvy Drives results Persuades Builds networks Manages complexity Collaborates About you Proven track record of selling large scale consulting engagements that include global delivery within the industry (deals over $1M in size and total quota over $5M) Highly organised with strong time management and coordination skills Resilience in dealing with multiple client stakeholders to unify the vision and strategy Natural leader who is defined by their knowledge and experience Sense of urgency surrounding a necessary action, tool, collaboration etc. required to make an impact within the industry and organisation Collaborative and able to navigate multiple cultures and styles Problem solving mindset Mature interpersonal and persuasion skills The ability to persevere in the face of challenges Relentless commitment to higher standards balanced with a pragmatic outlook Attitude of continuous improvement and seeking input Inclination to seek and analyse data from a variety of sources to support decisions Proficient in sales methodologies with a solid understanding of various sales techniques and strategies and the ability to apply them effectively Industry expertise and the ability to navigate and anticipate the industry within a particular region (if applicable) Education and/or experience in the relevant field/business Likely has 6+ years of experience in sales or business development, relationship building, acting as a trusted advisor to address customer needs, or driving sales in a solution selling environment Experience in a direct selling role
27/07/2026
Full time
Business Development Manager - Local Public Services Avanade is looking for Business Development Managers who are deal hunters, deal makers, originators and self starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions. What you'll do Business Growth Create a business development plan to assess, qualify, develop, and shape key opportunities in client accounts, territories, sectors and ensure continued financial health and maximum value creation for both our clients and Avanade Work closely with partners and alliances (Microsoft, Accenture, and ecosystem partners etc.) to grow the book of business Build and maintain strong long term relationships with key decision makers and influencers within client organisations in support of business development objectives Develop and implement a relationship management plan for potential client accounts (whether in an existing client account or building new "white space" territory within an industry sector) to identify and build relationships Manage key client relationships (in chosen accounts); collaborate with the Avanade Client Account Leads (ACALs), where appropriate, to drive business growth Understand client buying processes and stakeholder decision chains Engage with clients to clarify client needs and translate them into potential Avanade solution opportunities Lead / support a cross functional internal team (e.g. technical, commercial, legal) to configure bespoke solution that meets the client's mid to long term needs In collaboration with various internal stakeholders negotiate client agreements, ensuring that client requirements are met through a compelling and differentiated value proposition Collaborate internally and work as the client champion in cross functional teams to build strong external client relationships and meet client needs Act as a player coach, delivering outcomes as an individual contributor Market Strategy Develop a personal network of senior executives (e.g., via social media techniques or in person events) within the business sector and at relevant advisory and regulatory bodies Represent the organisation at major business sector events Develop a personal network of senior managers within the business sector and represent the organisation at business sector events Contribute to the account strategies across Avanade's portfolio of complex accounts Leverage market intelligence to optimise and broaden Avanade's business positioning and enhance its reputation Craft and deliver value oriented proposals to the client that clearly articulate the business benefits from adopting Microsoft based solutions from Avanade Provide thought leadership and sales collaboration with our channel partners and become a trusted advisor for the channel in chosen accounts, where appropriate Key Performance Indicators Booked Sales Target Pipeline Target Forecast Accuracy Skills and experiences Client focused Business insights Action oriented Ensures accountability Communicates effectively Interpersonal savvy Drives results Persuades Builds networks Manages complexity Collaborates About you Proven track record of selling large scale consulting engagements that include global delivery within the industry (deals over $1M in size and total quota over $5M) Highly organised with strong time management and coordination skills Resilience in dealing with multiple client stakeholders to unify the vision and strategy Natural leader who is defined by their knowledge and experience Sense of urgency surrounding a necessary action, tool, collaboration etc. required to make an impact within the industry and organisation Collaborative and able to navigate multiple cultures and styles Problem solving mindset Mature interpersonal and persuasion skills The ability to persevere in the face of challenges Relentless commitment to higher standards balanced with a pragmatic outlook Attitude of continuous improvement and seeking input Inclination to seek and analyse data from a variety of sources to support decisions Proficient in sales methodologies with a solid understanding of various sales techniques and strategies and the ability to apply them effectively Industry expertise and the ability to navigate and anticipate the industry within a particular region (if applicable) Education and/or experience in the relevant field/business Likely has 6+ years of experience in sales or business development, relationship building, acting as a trusted advisor to address customer needs, or driving sales in a solution selling environment Experience in a direct selling role
Business Development Executive An exciting opportunity for a Business Development Executive to join a top-tier global law firm. Working closely with the BD Manager and Partners, you'll play a key role in delivering the firm's business development and marketing strategy, supporting client development initiatives, campaigns, events and profile-raising activities while building strong relationships with stakeholders across the business. What's On Offer: Salary to £46,000 09:30-17:30 working hours and hybrid working of 50% office based per week Stunning offices and sought-after City location Business Development Executive - What You'll Be Doing: You will help drive initiatives across profile building, client retention and development, new client targeting, and sector growth. This role offers the opportunity to collaborate with other specialist teams, including Marketing, Digital, Communications, PR, Events, CRM, Client Services, Bids, and Responsible Business. The successful candidate will focus on maintaining client relationships, preparing tailored pitch documents, ensuring accurate client data in the CRM system, and supporting the planning and delivery of sector-specific campaigns, events, and thought leadership initiatives. Business Development Executive - What We're Looking For: The ideal candidate must be willing to travel to other UK-based offices when required, have a minimum of 2 years' experience of broad-ranging marketing roles, preferably within the legal or real estate sectors, as well as possess a bachelor's degree in marketing, communications, or a related field. A client focused mindset and a strong collaborator will excel in this role. For further information, please contact Neil Hagan.
27/07/2026
Full time
Business Development Executive An exciting opportunity for a Business Development Executive to join a top-tier global law firm. Working closely with the BD Manager and Partners, you'll play a key role in delivering the firm's business development and marketing strategy, supporting client development initiatives, campaigns, events and profile-raising activities while building strong relationships with stakeholders across the business. What's On Offer: Salary to £46,000 09:30-17:30 working hours and hybrid working of 50% office based per week Stunning offices and sought-after City location Business Development Executive - What You'll Be Doing: You will help drive initiatives across profile building, client retention and development, new client targeting, and sector growth. This role offers the opportunity to collaborate with other specialist teams, including Marketing, Digital, Communications, PR, Events, CRM, Client Services, Bids, and Responsible Business. The successful candidate will focus on maintaining client relationships, preparing tailored pitch documents, ensuring accurate client data in the CRM system, and supporting the planning and delivery of sector-specific campaigns, events, and thought leadership initiatives. Business Development Executive - What We're Looking For: The ideal candidate must be willing to travel to other UK-based offices when required, have a minimum of 2 years' experience of broad-ranging marketing roles, preferably within the legal or real estate sectors, as well as possess a bachelor's degree in marketing, communications, or a related field. A client focused mindset and a strong collaborator will excel in this role. For further information, please contact Neil Hagan.
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Solutions Team at LILT LILT's Solutions team focuses on our industry AI leading technology and its application to multilingual content requirements for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT's overall offering. While we work in various locations, we are highly collaborative within the team and have tight interactions with our colleagues in the LILT Sales, Product, Engineering and Services teams. Additionally, we operate as critical members of account-based teams that ensure LILT's technology is utilized to deliver maximum value to our customers. While we're at it, we have fun and enjoy the ride together. Where You'll Work This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment. What You'll Do We're looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once. You will work hand-in-hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer's specific business problems and LILT's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation. Key Responsibilities: Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success) Build and present reference architectures, how-tos, and demo applications for customers Be a subject-matter expert in translation and localization process optimization and best practices Understand and align the customer's technology stack to optimize localization processes Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success Play an active role in the development and maintenance of customer integrations Provide an escalated level of support for critical customer operational issues Develop and iterate on internal processes to ensure consistency across our solutions engagements Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI Skills and Experience: At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company Experience working with a complex services-oriented solution Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. Subject matter expertise in localization solutions, technologies, and processes Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions A passion for technical and solution-based problem-solving Analytical approach to intelligence gathering and project planning Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives Keen attention to detail and adherence to deadlines Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment Self-motivated and inspired by a results-driven environment Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations Comfort with a bit of chaos, startup experience is an advantage Ability to work independently and self-sufficiently while being part of a team and pursuing team goals Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
27/07/2026
Full time
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Solutions Team at LILT LILT's Solutions team focuses on our industry AI leading technology and its application to multilingual content requirements for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT's overall offering. While we work in various locations, we are highly collaborative within the team and have tight interactions with our colleagues in the LILT Sales, Product, Engineering and Services teams. Additionally, we operate as critical members of account-based teams that ensure LILT's technology is utilized to deliver maximum value to our customers. While we're at it, we have fun and enjoy the ride together. Where You'll Work This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment. What You'll Do We're looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once. You will work hand-in-hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer's specific business problems and LILT's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation. Key Responsibilities: Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success) Build and present reference architectures, how-tos, and demo applications for customers Be a subject-matter expert in translation and localization process optimization and best practices Understand and align the customer's technology stack to optimize localization processes Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success Play an active role in the development and maintenance of customer integrations Provide an escalated level of support for critical customer operational issues Develop and iterate on internal processes to ensure consistency across our solutions engagements Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI Skills and Experience: At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company Experience working with a complex services-oriented solution Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. Subject matter expertise in localization solutions, technologies, and processes Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions A passion for technical and solution-based problem-solving Analytical approach to intelligence gathering and project planning Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives Keen attention to detail and adherence to deadlines Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment Self-motivated and inspired by a results-driven environment Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations Comfort with a bit of chaos, startup experience is an advantage Ability to work independently and self-sufficiently while being part of a team and pursuing team goals Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Alexander Mann Solutions - Public Sector Resourcing
Cardiff, South Glamorgan
On behalf of Companies House, we are looking for a Infrastructure Engineer Inside IR35 for a 6 moths contract based remotely. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. Companies House drives confidence in the economy and makes the UK a great place to start, and run, a business. As an executive agency sponsored by The Department for Business and Trade (DBT) we have the ability to play a leading role in the right against corrupt business practices by providing the transparency and clarity necessary for the UK to continue to be regarded as a world-leading place to do business. Companies House is undergoing an historic change - to our systems, culture, services, and ways of working. Our people are at the heart of these changes. The Economic Crime and Corporate Transparency Act (2023) gives Companies House the power to play a more significant role in disrupting economic crime and supporting economic growth. These changes represent the biggest opportunity for Companies House in almost 170 years. This move will help us achieve the kind of culture we want - one which drives high performance and where our brilliant people can flourish. As an Infrastructure Engineer, your main responsibilities will be: Key Responsibilities . Design, build, and maintain secure AWS cloud infrastructure using Terraform and Infrastructure as Code (IaC) principles. . Implement and enforce security best practices across cloud platforms, ensuring the confidentiality, integrity, and availability of critical services. . Develop and maintain automation scripts using Python and Bash to improve operational efficiency and strengthen security controls. . Build and support CI/CD pipelines, embedding security into the software delivery life cycle and automating deployment processes. . Deploy, manage, and secure containerised workloads using Docker, ensuring adherence to security and compliance standards. . Monitor infrastructure and cloud environments, proactively identifying and remediating vulnerabilities, misconfigurations, and security risks. . Manage and improve Identity and Access Management (IAM) controls, ensuring least-privilege access across environments. . Collaborate with development, platform, and security teams to design and implement secure-by-default solutions. . Support incident response activities, troubleshooting security and infrastructure issues and driving root cause analysis. . Champion continuous improvement through automation, infrastructure standardisation, and cloud security best practices. Required Skills & Experience . Strong experience with AWS Cloud services and cloud security. . Proven expertise in Terraform and Infrastructure as Code. . Strong Scripting skills in Python and Bash. . Experience building and supporting CI/CD pipelines. . Hands-on experience with Docker and container security. . Strong understanding of security principles, infrastructure hardening, vulnerability management, and IAM. . Experience administering and securing Linux environments. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, Companies House guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant/Commitment Companies House guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
27/07/2026
Contractor
On behalf of Companies House, we are looking for a Infrastructure Engineer Inside IR35 for a 6 moths contract based remotely. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. Companies House drives confidence in the economy and makes the UK a great place to start, and run, a business. As an executive agency sponsored by The Department for Business and Trade (DBT) we have the ability to play a leading role in the right against corrupt business practices by providing the transparency and clarity necessary for the UK to continue to be regarded as a world-leading place to do business. Companies House is undergoing an historic change - to our systems, culture, services, and ways of working. Our people are at the heart of these changes. The Economic Crime and Corporate Transparency Act (2023) gives Companies House the power to play a more significant role in disrupting economic crime and supporting economic growth. These changes represent the biggest opportunity for Companies House in almost 170 years. This move will help us achieve the kind of culture we want - one which drives high performance and where our brilliant people can flourish. As an Infrastructure Engineer, your main responsibilities will be: Key Responsibilities . Design, build, and maintain secure AWS cloud infrastructure using Terraform and Infrastructure as Code (IaC) principles. . Implement and enforce security best practices across cloud platforms, ensuring the confidentiality, integrity, and availability of critical services. . Develop and maintain automation scripts using Python and Bash to improve operational efficiency and strengthen security controls. . Build and support CI/CD pipelines, embedding security into the software delivery life cycle and automating deployment processes. . Deploy, manage, and secure containerised workloads using Docker, ensuring adherence to security and compliance standards. . Monitor infrastructure and cloud environments, proactively identifying and remediating vulnerabilities, misconfigurations, and security risks. . Manage and improve Identity and Access Management (IAM) controls, ensuring least-privilege access across environments. . Collaborate with development, platform, and security teams to design and implement secure-by-default solutions. . Support incident response activities, troubleshooting security and infrastructure issues and driving root cause analysis. . Champion continuous improvement through automation, infrastructure standardisation, and cloud security best practices. Required Skills & Experience . Strong experience with AWS Cloud services and cloud security. . Proven expertise in Terraform and Infrastructure as Code. . Strong Scripting skills in Python and Bash. . Experience building and supporting CI/CD pipelines. . Hands-on experience with Docker and container security. . Strong understanding of security principles, infrastructure hardening, vulnerability management, and IAM. . Experience administering and securing Linux environments. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, Companies House guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant/Commitment Companies House guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Solutions/Principal Architect (Contract) Must be Northern Ireland Based Inside IR35 We are seeking an experienced Solutions/Principal Architect to support our client with a broad range of architecture activities across the organisation. The successful candidate must have demonstrable experience establishing technical excellence, integrity and consistencyand within an Architecture team. The successful candidate must demonstrate: Significant experience working as a Solutions/Principal Architect across Business, Application, Data, Technology and Security architecture domains Experience using architecture operating models, governance processes, standards, principles, and technology roadmaps. Experience conducting architecture reviews, design assurance, and governance across complex programmes and projects. Strong stakeholder management skills, with the ability to work effectively with technical delivery and executive leadership. Experience of working with and within Enterprise Architecture platforms. Experience working within structured architecture frameworks such as TOGAF and architecture best practices. Significant experience using ArchiMate, including the development of architectural modelling capability within an organisation.
27/07/2026
Contractor
Solutions/Principal Architect (Contract) Must be Northern Ireland Based Inside IR35 We are seeking an experienced Solutions/Principal Architect to support our client with a broad range of architecture activities across the organisation. The successful candidate must have demonstrable experience establishing technical excellence, integrity and consistencyand within an Architecture team. The successful candidate must demonstrate: Significant experience working as a Solutions/Principal Architect across Business, Application, Data, Technology and Security architecture domains Experience using architecture operating models, governance processes, standards, principles, and technology roadmaps. Experience conducting architecture reviews, design assurance, and governance across complex programmes and projects. Strong stakeholder management skills, with the ability to work effectively with technical delivery and executive leadership. Experience of working with and within Enterprise Architecture platforms. Experience working within structured architecture frameworks such as TOGAF and architecture best practices. Significant experience using ArchiMate, including the development of architectural modelling capability within an organisation.
