Aptia UK Limited
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Are you an experienced pensions professional with a strong background in complaints, claims, Errors & Omissions (E&O), and dispute resolution? Aptia is seeking a Senior Claims and Resolution Specialist to join the team and provide expert oversight, technical guidance and governance across complex pension complaints and E&O cases. This is a good opportunity for a technically strong pensions professional who enjoys investigating challenging cases, influencing stakeholders, and driving fair, compliant outcomes for members and clients. In this role, you will act as a subject matter expert for complex pension complaints and E&O matters across Defined Benefit (DB), Defined Contribution (DC) and hybrid pension arrangements. This is a hybrid role and can be aligned with any Aptia UK office. Key responsibilities include: Providing technical oversight and guidance on complex complaints and E&O cases from initial triage through to resolution. Managing a portfolio of high-profile and complex claims while maintaining accountability for outcomes. Assessing risks, liabilities and compensation approaches, including financial loss, investment loss, distress and inconvenience, tax implications and interest calculations. Partnering with administration teams, trustees, Client Directors, risk teams and legal advisers to develop and implement resolution strategies. Reviewing and approving communications to members, clients and external bodies, including the Pensions Ombudsman. Conducting root cause analysis and identifying opportunities to strengthen controls, reduce risk and improve customer outcomes. Producing management information and insight on case volumes, trends and risk exposure. Ensuring all activities comply with pensions legislation, regulatory requirements and internal governance frameworks. If this sounds like your ideal next step, here is what we're looking for: Significant experience managing complex complaints, claims or E&O cases within a UK pensions administration environment. Strong technical knowledge of Defined Benefit and Defined Contribution pension schemes. Experience handling cases involving transfers, retirements, bereavements, GMP, rectification projects, AVCs and pension payroll matters. A detailed understanding of UK pensions legislation, regulatory requirements and pension administration best practice. Knowledge of Pensions Ombudsman processes, Internal Dispute Resolution Procedures (IDRP) and redress methodologies. Experience assessing financial compensation and liability considerations. Excellent investigation, analytical and problem-solving skills. Strong stakeholder management and communication skills, with the ability to explain complex issues clearly and confidently. Desirable qualifications: PMI Certificate, Diploma or Advanced Diploma. APMI qualification or working towards APMI. Legal, compliance, risk or fraud investigation qualifications. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Are you an experienced pensions professional with a strong background in complaints, claims, Errors & Omissions (E&O), and dispute resolution? Aptia is seeking a Senior Claims and Resolution Specialist to join the team and provide expert oversight, technical guidance and governance across complex pension complaints and E&O cases. This is a good opportunity for a technically strong pensions professional who enjoys investigating challenging cases, influencing stakeholders, and driving fair, compliant outcomes for members and clients. In this role, you will act as a subject matter expert for complex pension complaints and E&O matters across Defined Benefit (DB), Defined Contribution (DC) and hybrid pension arrangements. This is a hybrid role and can be aligned with any Aptia UK office. Key responsibilities include: Providing technical oversight and guidance on complex complaints and E&O cases from initial triage through to resolution. Managing a portfolio of high-profile and complex claims while maintaining accountability for outcomes. Assessing risks, liabilities and compensation approaches, including financial loss, investment loss, distress and inconvenience, tax implications and interest calculations. Partnering with administration teams, trustees, Client Directors, risk teams and legal advisers to develop and implement resolution strategies. Reviewing and approving communications to members, clients and external bodies, including the Pensions Ombudsman. Conducting root cause analysis and identifying opportunities to strengthen controls, reduce risk and improve customer outcomes. Producing management information and insight on case volumes, trends and risk exposure. Ensuring all activities comply with pensions legislation, regulatory requirements and internal governance frameworks. If this sounds like your ideal next step, here is what we're looking for: Significant experience managing complex complaints, claims or E&O cases within a UK pensions administration environment. Strong technical knowledge of Defined Benefit and Defined Contribution pension schemes. Experience handling cases involving transfers, retirements, bereavements, GMP, rectification projects, AVCs and pension payroll matters. A detailed understanding of UK pensions legislation, regulatory requirements and pension administration best practice. Knowledge of Pensions Ombudsman processes, Internal Dispute Resolution Procedures (IDRP) and redress methodologies. Experience assessing financial compensation and liability considerations. Excellent investigation, analytical and problem-solving skills. Strong stakeholder management and communication skills, with the ability to explain complex issues clearly and confidently. Desirable qualifications: PMI Certificate, Diploma or Advanced Diploma. APMI qualification or working towards APMI. Legal, compliance, risk or fraud investigation qualifications. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
LGBT Great
Leeds, Yorkshire
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carrys out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members Qualifications In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period Benefits Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carrys out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members Qualifications In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period Benefits Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
Barnett Waddingham
Leeds, Yorkshire
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carries out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members We would love to hear from you if you have In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period What's in it for you Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to .
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carries out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members We would love to hear from you if you have In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period What's in it for you Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to .
Barnett Waddingham
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carries out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members We would love to hear from you if you have In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period What's in it for you Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to .
We have an exciting new opportunity for a Senior Pension Administrator to join our growing team. This is a permanent, full time role that can be based in our Liverpool or Leeds office, working on a hybrid basis. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. Responsibilities Has a thorough understanding of the trust deed and rules for each scheme Carries out complex benefit calculations and tasks and deals with more complex pension queries Checks work of other team members, ensuring accuracy and compliance with scheme rules, internal procedures and controls and legislation Authorises benefit payments Checks pensioner payrolls, including calculation of net pay, arranges payments and preparation of year end returns Liaises with authorities including DWP, HMRC, The Pensions Regulator and the Information Commissioner Monitors scheme cashflow requirements and arranges investments / disinvestments as required Supporting team leader and training junior team members We would love to hear from you if you have In depth knowledge of both DB and DC occupational pension schemes Has a clear understanding of how the PPF operates and the nature and type of compensation Has a thorough understanding of the stages involved and projects to be completed in relation to the PPF assessment period Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period What's in it for you Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to .
