This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Hands-on and working experience in supporting Linux systems including any of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
25/07/2026
Full time
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Hands-on and working experience in supporting Linux systems including any of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ Vacancy Reference Number 21517 Number of Vacancies 1 CTPHQ Counter Terrorism Policing Headquarters Location Birmingham Band Band N Part/Full Time Full Time 36 hours per week Type of Contract Permanent Job Advert Job Title: Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Server Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest storage and virtualisation technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to Business As Usual (BAU) and Projects to ensure objectives are being met in line with CTP priorities. Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services in the CSC Service portfolio are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Vetting and STRAP This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. This post requires British nationality (some dual nationals may be ineligible)and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Colleague Commitments Counter Terrorism Policing (CTP) continues to prioritize an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that's why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people. Our people protect our national security across the UK. In order to continue to deliver against our organizational priorities, we collectively seek to ensure that all colleagues feel respected, supported and valued to fully participate in the delivery of our mission - "working to keep people safe from Terrorism". IDE is at the heart of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all backgrounds, cultures and experiences are therefore essential and encouraged. The CTP Network is committed to ensuring that candidates identifying as disabled are able to realize their fullest career aspirations and, as such, will endeavour to accommodate any reasonable adjustments that you may require during the recruitment process. CTP also welcomes applications from candidates seeking flexible working arrangements, such as part-time working, job-share and where the role permits, hybrid working arrangements. All flexible working arrangements should be discussed and agreed with the hiring manager. A full UK driving licence is essential as you'll be expected to travel to other UK locations from time to time. Experience of Microsoft technologies including Active Directory, DHCP, DNS, SCCM Experience of container orchestration technologies such as Kubernetes and Docker Experience of Windows Server, Linux and Desktop operating systems Experience of Broadcom's VMware vSphere suite of products Experience of Server and infrastructure monitoring and automation tools Experience of converged infrastructure and virtualisation You'll also be organised and able to prioritise and achieve results in a busy service operations environment. In return, you can expect a competitive salary, a Civil Service pension, the chance to learn new IT skills, excellent career development, plus a highly rewarding role. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards. Read our full disability confidence statement.
25/07/2026
Full time
Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ Vacancy Reference Number 21517 Number of Vacancies 1 CTPHQ Counter Terrorism Policing Headquarters Location Birmingham Band Band N Part/Full Time Full Time 36 hours per week Type of Contract Permanent Job Advert Job Title: Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Server Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest storage and virtualisation technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to Business As Usual (BAU) and Projects to ensure objectives are being met in line with CTP priorities. Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services in the CSC Service portfolio are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Vetting and STRAP This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. This post requires British nationality (some dual nationals may be ineligible)and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Colleague Commitments Counter Terrorism Policing (CTP) continues to prioritize an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that's why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people. Our people protect our national security across the UK. In order to continue to deliver against our organizational priorities, we collectively seek to ensure that all colleagues feel respected, supported and valued to fully participate in the delivery of our mission - "working to keep people safe from Terrorism". IDE is at the heart of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all backgrounds, cultures and experiences are therefore essential and encouraged. The CTP Network is committed to ensuring that candidates identifying as disabled are able to realize their fullest career aspirations and, as such, will endeavour to accommodate any reasonable adjustments that you may require during the recruitment process. CTP also welcomes applications from candidates seeking flexible working arrangements, such as part-time working, job-share and where the role permits, hybrid working arrangements. All flexible working arrangements should be discussed and agreed with the hiring manager. A full UK driving licence is essential as you'll be expected to travel to other UK locations from time to time. Experience of Microsoft technologies including Active Directory, DHCP, DNS, SCCM Experience of container orchestration technologies such as Kubernetes and Docker Experience of Windows Server, Linux and Desktop operating systems Experience of Broadcom's VMware vSphere suite of products Experience of Server and infrastructure monitoring and automation tools Experience of converged infrastructure and virtualisation You'll also be organised and able to prioritise and achieve results in a busy service operations environment. In return, you can expect a competitive salary, a Civil Service pension, the chance to learn new IT skills, excellent career development, plus a highly rewarding role. Disability Confident Statement The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards. Read our full disability confidence statement.
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. Your day to day job is to deliver an outstanding technical support experience on the full Desktop and Server technical stack at Canonical, while being an excellent communicator and a service-oriented professional. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical and infrastructure support during office events. Provide technical onboarding support for new employees. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Solid Knowledge or hands-on experience in any of: Networking, Virtualization / Cloud, Containers, Storage technologies Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Ability to travel internationally twice a year for company events up to two weeks long What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Requisition ID: 210
25/07/2026
Full time
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. Your day to day job is to deliver an outstanding technical support experience on the full Desktop and Server technical stack at Canonical, while being an excellent communicator and a service-oriented professional. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical and infrastructure support during office events. Provide technical onboarding support for new employees. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Solid Knowledge or hands-on experience in any of: Networking, Virtualization / Cloud, Containers, Storage technologies Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Ability to travel internationally twice a year for company events up to two weeks long What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Requisition ID: 210
Temporary Field Operations Engineer - 6 Month Duration Day Rate: £161 - £173 (£42k - £45k equiv) Hours: 40 per week Base: Croydon Travel: Nationwide (regular & reactive travel to client sites required) We're recruiting a highly capable Field Operations Engineer for a 6-month assignment supporting technical deployments and on-site IT operations across multiple UK locations. This is a hands-on, field-based role ideal for someone who thrives on variety, problem-solving and delivering robust infrastructure solutions in fast-moving environments. The Role You'll be the technical backbone of field operations-deploying, maintaining, and optimising IT infrastructure across sites nationwide. Working closely with network engineers, contractors, and local teams, you'll ensure equipment is installed correctly, systems stay stable, and users receive high-quality support. Key Responsibilities Deploy, install, and maintain IT and network infrastructure across multiple locations, including switches, firewalls, servers, structured cabling and workstation environments. Rack, cable, configure and troubleshoot network and endpoint hardware, ensuring secure, reliable, and high-performing services. Support firewall implementations, switch deployments, network connectivity and workstation rollouts in collaboration with network engineers and project teams. Monitor, maintain and upgrade infrastructure including LAN/WAN networks, wireless solutions, PDUs, UPS systems, cooling equipment and communications cabinets. Provide hands-on technical support for desktops, laptops, printers, scanners, biometric devices, kiosks, mobile devices and other business-critical technology. Manage operating system installations, security patching, user accounts, permissions, endpoint management and surveillance systems. Travel to sites across the UK (and occasionally internationally) to support infrastructure deployments, upgrades, maintenance and technical projects. Manage the procurement, inventory, and lifecycle of IT infrastructure and end-user equipment, ensuring accurate asset records and timely delivery. Coordinate with vendors, contractors and service providers to ensure installations, maintenance activities and projects meet required specifications and standards. Participate in audits, identify risks, escalate incidents appropriately and contribute to continuous improvement of infrastructure and support services. Required Skills & Experience Bachelor's degree in Computer Science, Information Technology or equivalent technical training. 2+ years' experience in IT infrastructure, field engineering, network support or similar technical roles. Strong hands-on experience with switch, firewall, server and workstation deployments. Proven experience installing, cabling and troubleshooting network infrastructure within enterprise or multi-site environments. Working knowledge of Layer 2/Layer 3 networking concepts, VLANs, TCP/IP, DHCP, DNS and network security principles. Experience with network switches and firewalls (Cisco, Aruba, Fortinet, Sophos, Meraki or similar). VMware or other virtualisation platform experience (required). Microsoft Active Directory administration experience (required). Knowledge of Linux (RHEL/Debian), Windows Server, Windows 11, macOS, PowerShell and Bash scripting. Excellent communication and stakeholder management skills. Strong analytical, troubleshooting and problem-solving capabilities. Comfortable working independently across multiple locations and within international, multicultural environments. If you have strong hands-on IT infrastructure experience and enjoy working with network hardware, we'd love to hear from you. This role is ideal for someone with proven experience installing, configuring and supporting switches, firewalls, structured cabling and workstation environments across multiple sites. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
21/07/2026
Seasonal
Temporary Field Operations Engineer - 6 Month Duration Day Rate: £161 - £173 (£42k - £45k equiv) Hours: 40 per week Base: Croydon Travel: Nationwide (regular & reactive travel to client sites required) We're recruiting a highly capable Field Operations Engineer for a 6-month assignment supporting technical deployments and on-site IT operations across multiple UK locations. This is a hands-on, field-based role ideal for someone who thrives on variety, problem-solving and delivering robust infrastructure solutions in fast-moving environments. The Role You'll be the technical backbone of field operations-deploying, maintaining, and optimising IT infrastructure across sites nationwide. Working closely with network engineers, contractors, and local teams, you'll ensure equipment is installed correctly, systems stay stable, and users receive high-quality support. Key Responsibilities Deploy, install, and maintain IT and network infrastructure across multiple locations, including switches, firewalls, servers, structured cabling and workstation environments. Rack, cable, configure and troubleshoot network and endpoint hardware, ensuring secure, reliable, and high-performing services. Support firewall implementations, switch deployments, network connectivity and workstation rollouts in collaboration with network engineers and project teams. Monitor, maintain and upgrade infrastructure including LAN/WAN networks, wireless solutions, PDUs, UPS systems, cooling equipment and communications cabinets. Provide hands-on technical support for desktops, laptops, printers, scanners, biometric devices, kiosks, mobile devices and other business-critical technology. Manage operating system installations, security patching, user accounts, permissions, endpoint management and surveillance systems. Travel to sites across the UK (and occasionally internationally) to support infrastructure deployments, upgrades, maintenance and technical projects. Manage the procurement, inventory, and lifecycle of IT infrastructure and end-user equipment, ensuring accurate asset records and timely delivery. Coordinate with vendors, contractors and service providers to ensure installations, maintenance activities and projects meet required specifications and standards. Participate in audits, identify risks, escalate incidents appropriately and contribute to continuous improvement of infrastructure and support services. Required Skills & Experience Bachelor's degree in Computer Science, Information Technology or equivalent technical training. 2+ years' experience in IT infrastructure, field engineering, network support or similar technical roles. Strong hands-on experience with switch, firewall, server and workstation deployments. Proven experience installing, cabling and troubleshooting network infrastructure within enterprise or multi-site environments. Working knowledge of Layer 2/Layer 3 networking concepts, VLANs, TCP/IP, DHCP, DNS and network security principles. Experience with network switches and firewalls (Cisco, Aruba, Fortinet, Sophos, Meraki or similar). VMware or other virtualisation platform experience (required). Microsoft Active Directory administration experience (required). Knowledge of Linux (RHEL/Debian), Windows Server, Windows 11, macOS, PowerShell and Bash scripting. Excellent communication and stakeholder management skills. Strong analytical, troubleshooting and problem-solving capabilities. Comfortable working independently across multiple locations and within international, multicultural environments. If you have strong hands-on IT infrastructure experience and enjoy working with network hardware, we'd love to hear from you. This role is ideal for someone with proven experience installing, configuring and supporting switches, firewalls, structured cabling and workstation environments across multiple sites. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Type of Employment: Permanent Location : London Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Reports To Head of Infrastructure Job Overview Aquis Exchange is looking to hire a Senior Desktop Support Engineer to own and evolve our Microsoft endpoint and server estate across London and Paris. This is a hands on technical leadership role: you will manage a small and growing Desktop Support team while maintaining deep personal ownership of 3rd line escalations, PKI and certificate lifecycle, MDM policy, and the day to day reliability of our Windows environment. The role sits within a tight knit Infrastructure function and operates at the intersection of endpoint management and core server infrastructure. Responsibilities and Duties Lead and develop the Desktop Support Team, providing day to day management, mentorship, and performance oversight and reporting to maintain a high performing support function. Own 3rd Line Desktop Support, handling escalated hardware and software issues to resolution and ensuring reliable operation of endpoints across Aquis offices and for remote users. Manage and evolve Aquis's Microsoft environment, spanning both on premise infrastructure and cloud services (Microsoft 365 / Azure), ensuring availability, security, and scalability. Define, implement, and maintain MDM and patch management policies, ensuring consistent, timely, and auditable deployment of updates across the device estate. Design, implement, and manage Group Policy Objects (GPOs) and Active Directory structures, ensuring policies governing security, software deployment, and user configuration are well defined, documented, and consistently enforced across the estate. Manage the lifecycle of digital certificates across the estate, including issuing, renewing, and revoking certificates via internal PKI (AD CS) and third party CAs, ensuring uninterrupted authentication for endpoints, users, and services. Maintain and continuously improve hardware and software build standards, conducting regular audits to enforce software compliance and licensing obligations company wide. Implement and uphold approved IT procedures, including change control, and joiner/mover/leaver processes, ensuring consistency, auditability, and alignment with internal policy. Plan and execute IT projects, including software rollouts, hardware refresh cycles, and infrastructure upgrades, coordinating with stakeholders and managing delivery to schedule. Manage vendor relationships and coordinate hardware and software procurement, ensuring value for money, timely delivery, and alignment with approved standards. Produce and maintain accurate, up to date technical documentation covering configurations, processes, and runbooks. Collaborate with the Linux and Network teams on cross functional initiatives and provide cover or assistance as operational needs required Required Skills and Experience Proven operational infrastructure support experience, with a track record of delivering reliable IT services in a fast paced environment. At least 5 years of hands on experience supporting Windows operating systems in an enterprise setting. Strong Microsoft Server administration skills (2016/2019/2022), including Active Directory, Group Policy (GPO), DHCP, DNS, and NPS. Solid understanding of PKI concepts and certificate lifecycle management, including Active Directory Certificate Services (AD CS) and third party CAs, as well as integration with Intune for device certificate deployment. Proven experience managing Microsoft 365 services, including Intune, SharePoint, and Teams. Expert level knowledge of Microsoft Intune Endpoint Management, including device enrolment, compliance policies, and configuration profiles. Demonstrated ability to troubleshoot endpoint VPN connectivity and networking issues across a distributed user base. Solid understanding of patch management and endpoint security practices, including vulnerability remediation and compliance reporting. Experience working in a regulated financial services or similarly compliance driven environment, with an understanding of the audit and change control requirements that entails. Ability to effectively prioritise and execute tasks in a dynamic environment, balancing competing demands without compromising quality. Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to non technical stakeholders. Strong analytical and problem solving ability, with a proactive approach to identifying issues early and proposing practical solutions. About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
10/07/2026
Full time
Type of Employment: Permanent Location : London Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Reports To Head of Infrastructure Job Overview Aquis Exchange is looking to hire a Senior Desktop Support Engineer to own and evolve our Microsoft endpoint and server estate across London and Paris. This is a hands on technical leadership role: you will manage a small and growing Desktop Support team while maintaining deep personal ownership of 3rd line escalations, PKI and certificate lifecycle, MDM policy, and the day to day reliability of our Windows environment. The role sits within a tight knit Infrastructure function and operates at the intersection of endpoint management and core server infrastructure. Responsibilities and Duties Lead and develop the Desktop Support Team, providing day to day management, mentorship, and performance oversight and reporting to maintain a high performing support function. Own 3rd Line Desktop Support, handling escalated hardware and software issues to resolution and ensuring reliable operation of endpoints across Aquis offices and for remote users. Manage and evolve Aquis's Microsoft environment, spanning both on premise infrastructure and cloud services (Microsoft 365 / Azure), ensuring availability, security, and scalability. Define, implement, and maintain MDM and patch management policies, ensuring consistent, timely, and auditable deployment of updates across the device estate. Design, implement, and manage Group Policy Objects (GPOs) and Active Directory structures, ensuring policies governing security, software deployment, and user configuration are well defined, documented, and consistently enforced across the estate. Manage the lifecycle of digital certificates across the estate, including issuing, renewing, and revoking certificates via internal PKI (AD CS) and third party CAs, ensuring uninterrupted authentication for endpoints, users, and services. Maintain and continuously improve hardware and software build standards, conducting regular audits to enforce software compliance and licensing obligations company wide. Implement and uphold approved IT procedures, including change control, and joiner/mover/leaver processes, ensuring consistency, auditability, and alignment with internal policy. Plan and execute IT projects, including software rollouts, hardware refresh cycles, and infrastructure upgrades, coordinating with stakeholders and managing delivery to schedule. Manage vendor relationships and coordinate hardware and software procurement, ensuring value for money, timely delivery, and alignment with approved standards. Produce and maintain accurate, up to date technical documentation covering configurations, processes, and runbooks. Collaborate with the Linux and Network teams on cross functional initiatives and provide cover or assistance as operational needs required Required Skills and Experience Proven operational infrastructure support experience, with a track record of delivering reliable IT services in a fast paced environment. At least 5 years of hands on experience supporting Windows operating systems in an enterprise setting. Strong Microsoft Server administration skills (2016/2019/2022), including Active Directory, Group Policy (GPO), DHCP, DNS, and NPS. Solid understanding of PKI concepts and certificate lifecycle management, including Active Directory Certificate Services (AD CS) and third party CAs, as well as integration with Intune for device certificate deployment. Proven experience managing Microsoft 365 services, including Intune, SharePoint, and Teams. Expert level knowledge of Microsoft Intune Endpoint Management, including device enrolment, compliance policies, and configuration profiles. Demonstrated ability to troubleshoot endpoint VPN connectivity and networking issues across a distributed user base. Solid understanding of patch management and endpoint security practices, including vulnerability remediation and compliance reporting. Experience working in a regulated financial services or similarly compliance driven environment, with an understanding of the audit and change control requirements that entails. Ability to effectively prioritise and execute tasks in a dynamic environment, balancing competing demands without compromising quality. Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to non technical stakeholders. Strong analytical and problem solving ability, with a proactive approach to identifying issues early and proposing practical solutions. About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Requisition ID: 210
05/07/2026
Full time
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Requisition ID: 210
