Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Job Description Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. What you'll be doing: In this role you will lead and embed a pragmatic data governance and data protection operating model across Cover-More Europe, ensuring that data is managed securely, compliantly, and effectively to support business growth and resilience. Define and implement a robust data governance framework covering data protection, records management, and lifecycle management Establish clear data ownership, accountability, and governance structures across the organisation Develop and maintain policies, standards, and procedures aligned to regulatory and business needs Lead data protection operations including ROPA, DPIA/DTIA governance, and privacy risk management Act as the key operational interface with the external Data Protection Officer (DPO) Embed data retention, deletion, and anonymisation practices across systems and processes Provide data governance leadership to business change, integration, and transformation initiatives Oversee data risk across third party and outsourced providers, ensuring compliance and transparency Identify, assess, and manage data-related risks, supporting audit and regulatory requirements Deliver clear reporting and assurance to senior stakeholders on governance and data protection matters Lead and develop data governance capability across the organisation, including line management of a Data Officer Promote a culture of accountability, continuous improvement, and strong data practices What skills and experience you'll bring on this journey: Strong experience designing and operating data governance frameworks within a regulated environment In-depth knowledge of GDPR/UK GDPR and its practical application in business operations Hands on experience with ROPA, DPIAs/DTIAs, data sharing, and privacy risk management Expertise in records management, data retention, deletion, and lifecycle management Experience working with Data Protection Officers and regulatory stakeholders Proven ability to manage data risk and deliver audit and compliance outcomes Experience supporting transformation, integration, or change initiatives Strong understanding of third party data governance and outsourcing oversight Excellent stakeholder engagement, influencing, and communication skills Experience leading or developing teams and building organisational capability Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. The compensation shown reflects a national market range and the proposed salary for this position is £90,000 with short-term incentive bonus eligibility of STIP10%.
27/07/2026
Full time
Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Job Description Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. What you'll be doing: In this role you will lead and embed a pragmatic data governance and data protection operating model across Cover-More Europe, ensuring that data is managed securely, compliantly, and effectively to support business growth and resilience. Define and implement a robust data governance framework covering data protection, records management, and lifecycle management Establish clear data ownership, accountability, and governance structures across the organisation Develop and maintain policies, standards, and procedures aligned to regulatory and business needs Lead data protection operations including ROPA, DPIA/DTIA governance, and privacy risk management Act as the key operational interface with the external Data Protection Officer (DPO) Embed data retention, deletion, and anonymisation practices across systems and processes Provide data governance leadership to business change, integration, and transformation initiatives Oversee data risk across third party and outsourced providers, ensuring compliance and transparency Identify, assess, and manage data-related risks, supporting audit and regulatory requirements Deliver clear reporting and assurance to senior stakeholders on governance and data protection matters Lead and develop data governance capability across the organisation, including line management of a Data Officer Promote a culture of accountability, continuous improvement, and strong data practices What skills and experience you'll bring on this journey: Strong experience designing and operating data governance frameworks within a regulated environment In-depth knowledge of GDPR/UK GDPR and its practical application in business operations Hands on experience with ROPA, DPIAs/DTIAs, data sharing, and privacy risk management Expertise in records management, data retention, deletion, and lifecycle management Experience working with Data Protection Officers and regulatory stakeholders Proven ability to manage data risk and deliver audit and compliance outcomes Experience supporting transformation, integration, or change initiatives Strong understanding of third party data governance and outsourcing oversight Excellent stakeholder engagement, influencing, and communication skills Experience leading or developing teams and building organisational capability Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. The compensation shown reflects a national market range and the proposed salary for this position is £90,000 with short-term incentive bonus eligibility of STIP10%.
About us Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities. We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle-from discovery and solution design to development, launch, and post-launch optimization. You will manage cross-functional teams including strategists, UX designers, architects, developers, and QA specialists while serving as the primary point of contact for enterprise clients. This is an exciting opportunity for a delivery leader who thrives in fast-paced digital environments, understands modern web architecture and CMS ecosystems, and can balance technical complexity with commercial accountability. You will report to the Delivery Director and play a key role in driving successful, scalable digital platform implementations. Key Responsibilities Lead end-to-end delivery of enterprise-scale Web and CMS projects (replatforming, multi-site, headless implementations) Manage project scope, budgets (£1M+), schedules, and profitability Facilitate discovery workshops and translate business requirements into actionable delivery plans Develop detailed project plans, timelines, RAID logs, and status reporting Oversee resource planning, forecasting, and estimate-to-completion tracking Identify and mitigate risks related to integrations, content migration, and technical architecture Participate in pre-sales activities including RFP responses, scoping, and SOW development Build strong client relationships and identify opportunities for growth and expansion Drive continuous improvement of project governance and delivery processes What We Are Looking For Must-Have 4+ years of Project Management experience in a digital agency or consulting environment Proven experience delivering enterprise Web and CMS implementations (e.g., Drupal, AEM, Sitecore, headless CMS) Strong understanding of modern web architecture and multi-platform integrations Experience managing large client-facing teams and complex project logistics Demonstrated financial management experience including revenue forecasting and margin tracking Expertise in Agile and hybrid Agile/Waterfall delivery models Excellent written and verbal communication skills with both business and technical stakeholders Nice-to-Have Business analysis or requirements management experience PMP, PMI-ACP, or Scrum Master certification Experience working with global distributed teams Familiarity with marketing technology ecosystems and digital governance Who You Are Commercially minded with a strong understanding of the financial drivers of digital delivery Technically credible and comfortable engaging with architects and developers Able to bring structure and clarity to complex, multi-workstream programs Proactive in identifying risks and solving problems before they escalate Skilled at building trusted, long-term client relationships Continuously looking for opportunities to improve processes and delivery excellence What Appnovation Offers Challenging and rewarding work with real impact Direct access to cutting-edge AI platforms Diverse and inclusive culture Growth opportunities for personal and professional development A collaborative and innovative work environment where your ideas are valued Exposure to exciting projects and high-profile clients Supportive work environment with access to company leaders Equal Opportunity At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Accommodations are available upon request throughout the recruitment process. Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.
27/07/2026
Full time
About us Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities. We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle-from discovery and solution design to development, launch, and post-launch optimization. You will manage cross-functional teams including strategists, UX designers, architects, developers, and QA specialists while serving as the primary point of contact for enterprise clients. This is an exciting opportunity for a delivery leader who thrives in fast-paced digital environments, understands modern web architecture and CMS ecosystems, and can balance technical complexity with commercial accountability. You will report to the Delivery Director and play a key role in driving successful, scalable digital platform implementations. Key Responsibilities Lead end-to-end delivery of enterprise-scale Web and CMS projects (replatforming, multi-site, headless implementations) Manage project scope, budgets (£1M+), schedules, and profitability Facilitate discovery workshops and translate business requirements into actionable delivery plans Develop detailed project plans, timelines, RAID logs, and status reporting Oversee resource planning, forecasting, and estimate-to-completion tracking Identify and mitigate risks related to integrations, content migration, and technical architecture Participate in pre-sales activities including RFP responses, scoping, and SOW development Build strong client relationships and identify opportunities for growth and expansion Drive continuous improvement of project governance and delivery processes What We Are Looking For Must-Have 4+ years of Project Management experience in a digital agency or consulting environment Proven experience delivering enterprise Web and CMS implementations (e.g., Drupal, AEM, Sitecore, headless CMS) Strong understanding of modern web architecture and multi-platform integrations Experience managing large client-facing teams and complex project logistics Demonstrated financial management experience including revenue forecasting and margin tracking Expertise in Agile and hybrid Agile/Waterfall delivery models Excellent written and verbal communication skills with both business and technical stakeholders Nice-to-Have Business analysis or requirements management experience PMP, PMI-ACP, or Scrum Master certification Experience working with global distributed teams Familiarity with marketing technology ecosystems and digital governance Who You Are Commercially minded with a strong understanding of the financial drivers of digital delivery Technically credible and comfortable engaging with architects and developers Able to bring structure and clarity to complex, multi-workstream programs Proactive in identifying risks and solving problems before they escalate Skilled at building trusted, long-term client relationships Continuously looking for opportunities to improve processes and delivery excellence What Appnovation Offers Challenging and rewarding work with real impact Direct access to cutting-edge AI platforms Diverse and inclusive culture Growth opportunities for personal and professional development A collaborative and innovative work environment where your ideas are valued Exposure to exciting projects and high-profile clients Supportive work environment with access to company leaders Equal Opportunity At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Accommodations are available upon request throughout the recruitment process. Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.
The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 48 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.Role Overview:The Procurement function is responsible for the provision of leading edge procurement services aligned to business strategy and requirements, aiming to enhance value and productivity across the supplier value-chain through effective, efficient and agile processes delivered by a strategic, commercial and risk focussed function.The function plays a crucial role in ensuring that the organisation achieves value (i.e. performance, financial, enhanced risk, etc.) from its global supplier landscape. As such Procurement is accountable for the implementation and management of strategic procurement driving value through effective supplier relationship management, demand & consumption management, MI & BI analytics, third party risk management and the like.Please note, this role is a 12-month Fixed Term Contract. The successful candidate will provide specialist Technology Procurement expertise to support strategic sourcing initiatives, commercial optimisation activities, supplier governance and procurement transformation programmes across the Group during this period.Role Responsibilities:Support the Head of Procurement - Technology with development and implementation of 3 year rolling Technology Category Sourcing Strategy, including supplier segmentation, supplier consolidation strategy, PSL category definition and strategic procurement levers implementationDefine and agree category plans that deliver ongoing commercial value in terms of cost, performance and risk in accordance with the overall procurement strategy aligned to the business objectives and strategiesBuild strong relationships with technology and business stakeholders, business management and finance as well ask third party suppliersProvide market insights to the broader procurement team including key stakeholders, senior management and the procurement sourcing officeDeliver sourcing process including pipeline management, competitive tenders and benchmarking to identify best supplier option is identified and commercial, contractual, performance and service delivery stipulations are embedded and aligned to business requirements.Ensure and complete all relevant Third Party Risk Management activities on a timely basis through liaison with the Procurement Efficiency OfficeEnsure that all technology software contracts have been abstracted and added to the contract repository and contract meta data is kept up-to-date throughout the contract lifecycle.Actively participate in the Procurement strategic initiatives including transformation, continuous improvement and innovation programmesManage and lead complex and high value contract negotiations with suppliersParticipate and manage appropriate Governance forums and develop supporting metrics & reporting in conjunction with the Procurement Efficiency Office.Collaborate and support the commercial contract management team with the management of the category Panels and Preferred Supplier Lists, performance and commercial issues during the post-deal contract period.Provide support to the Procurement Efficiency Office with supplier onboarding queries and process issues, as well as offboarding of suppliers upon contract termination.Experience / CompetencesEssentialProven experience operating within a strategic procurement, category management or sourcing function.Demonstrable experience managing Technology spend categories, including one or more of the following: Software, SaaS, Infrastructure, Cloud Services, Telecommunications, Managed Services or IT Professional Services.Experience leading end-to-end sourcing activities, including supplier selection, competitive tendering, negotiations and contract award.Proven commercial negotiation and contract management skills, with the ability to deliver measurable value through cost optimisation, risk reduction and service improvements.Experience developing and executing category plans or procurement strategies aligned to business objectives.Demonstrated stakeholder management and relationship-building skills, with the ability to influence stakeholders across Technology, Finance and Business functions.Experience managing supplier relationships and evaluating supplier performance, capability and commercial value.Solid analytical skills with the ability to interpret spend data, market intelligence and supplier insights to support decision making.Excellent verbal and written communication skills, including the ability to present recommendations and commercial outcomes to senior stakeholders.Proven ability to manage multiple priorities and deliver outcomes within a fast-paced and evolving environment.DesiredExperience managing Software Licensing, SaaS, Cloud Infrastructure or IT Outsourcing categories in a complex enterprise environment.Experience within Financial Services, Capital Markets, Professional Services or another regulated industry.Knowledge of cloud commercial models, FinOps principles and cloud cost optimisation initiatives.Experience with Third-Party Risk Management, supplier governance and regulatory requirements relating to external suppliers.Familiarity with technology-related contracts, including software licensing, SaaS agreements, managed services and professional services contracts.Experience supporting procurement transformation, process improvement or operating model enhancement initiatives.Professional procurement qualification (MCIPS or equivalent).Experience working within a global procurement function supporting international stakeholders and suppliers.Experience using procurement, contract lifecycle management and supplier management platforms.Band / LevelManager / 7 The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationUK - 135 Bishopsgate - London
27/07/2026
Full time
The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 48 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.Role Overview:The Procurement function is responsible for the provision of leading edge procurement services aligned to business strategy and requirements, aiming to enhance value and productivity across the supplier value-chain through effective, efficient and agile processes delivered by a strategic, commercial and risk focussed function.The function plays a crucial role in ensuring that the organisation achieves value (i.e. performance, financial, enhanced risk, etc.) from its global supplier landscape. As such Procurement is accountable for the implementation and management of strategic procurement driving value through effective supplier relationship management, demand & consumption management, MI & BI analytics, third party risk management and the like.Please note, this role is a 12-month Fixed Term Contract. The successful candidate will provide specialist Technology Procurement expertise to support strategic sourcing initiatives, commercial optimisation activities, supplier governance and procurement transformation programmes across the Group during this period.Role Responsibilities:Support the Head of Procurement - Technology with development and implementation of 3 year rolling Technology Category Sourcing Strategy, including supplier segmentation, supplier consolidation strategy, PSL category definition and strategic procurement levers implementationDefine and agree category plans that deliver ongoing commercial value in terms of cost, performance and risk in accordance with the overall procurement strategy aligned to the business objectives and strategiesBuild strong relationships with technology and business stakeholders, business management and finance as well ask third party suppliersProvide market insights to the broader procurement team including key stakeholders, senior management and the procurement sourcing officeDeliver sourcing process including pipeline management, competitive tenders and benchmarking to identify best supplier option is identified and commercial, contractual, performance and service delivery stipulations are embedded and aligned to business requirements.Ensure and complete all relevant Third Party Risk Management activities on a timely basis through liaison with the Procurement Efficiency OfficeEnsure that all technology software contracts have been abstracted and added to the contract repository and contract meta data is kept up-to-date throughout the contract lifecycle.Actively participate in the Procurement strategic initiatives including transformation, continuous improvement and innovation programmesManage and lead complex and high value contract negotiations with suppliersParticipate and manage appropriate Governance forums and develop supporting metrics & reporting in conjunction with the Procurement Efficiency Office.Collaborate and support the commercial contract management team with the management of the category Panels and Preferred Supplier Lists, performance and commercial issues during the post-deal contract period.Provide support to the Procurement Efficiency Office with supplier onboarding queries and process issues, as well as offboarding of suppliers upon contract termination.Experience / CompetencesEssentialProven experience operating within a strategic procurement, category management or sourcing function.Demonstrable experience managing Technology spend categories, including one or more of the following: Software, SaaS, Infrastructure, Cloud Services, Telecommunications, Managed Services or IT Professional Services.Experience leading end-to-end sourcing activities, including supplier selection, competitive tendering, negotiations and contract award.Proven commercial negotiation and contract management skills, with the ability to deliver measurable value through cost optimisation, risk reduction and service improvements.Experience developing and executing category plans or procurement strategies aligned to business objectives.Demonstrated stakeholder management and relationship-building skills, with the ability to influence stakeholders across Technology, Finance and Business functions.Experience managing supplier relationships and evaluating supplier performance, capability and commercial value.Solid analytical skills with the ability to interpret spend data, market intelligence and supplier insights to support decision making.Excellent verbal and written communication skills, including the ability to present recommendations and commercial outcomes to senior stakeholders.Proven ability to manage multiple priorities and deliver outcomes within a fast-paced and evolving environment.DesiredExperience managing Software Licensing, SaaS, Cloud Infrastructure or IT Outsourcing categories in a complex enterprise environment.Experience within Financial Services, Capital Markets, Professional Services or another regulated industry.Knowledge of cloud commercial models, FinOps principles and cloud cost optimisation initiatives.Experience with Third-Party Risk Management, supplier governance and regulatory requirements relating to external suppliers.Familiarity with technology-related contracts, including software licensing, SaaS agreements, managed services and professional services contracts.Experience supporting procurement transformation, process improvement or operating model enhancement initiatives.Professional procurement qualification (MCIPS or equivalent).Experience working within a global procurement function supporting international stakeholders and suppliers.Experience using procurement, contract lifecycle management and supplier management platforms.Band / LevelManager / 7 The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationUK - 135 Bishopsgate - London
Dowds is a long established, multidisciplinary engineering and construction Building Services Engineering company headquartered in Ballymena, Northern Ireland. Founded in 1978, ourexpertise spans the full lifecycle of complex-built environments from initial design and systems integration through to installation, commissioning, and handover. Across specific sectors: life science, commercial, education and healthcare. Operating at a gold standard for best managed company and investors in people, our vision is to set the standard for excellence, driving progress, responsibility, and lasting impact. While keeping our clients and our people at the heart of what we do. We are seeking Dowds is seeking an experienced and driven Quality Manager to lead and oversee quality assurance across our projects and business operations. This is a key role responsible for ensuring that all works are delivered to the highest standards, in line with regulatory requirements, client expectations, and internal processes. Working closely with operational teams, you will embed a culture of continuous improvement, ensuring quality standards are maintained across our Mechanical, Electrical, and Construction activities. What you'll be responsible for Lead the development, implementation, and maintenance of the Quality Management System (QMS) in line with ISO 9001 Ensure compliance with all regulatory, contractual, and internal quality standards Conduct internal audits, site inspections, and supplier evaluations Support project teams in developing Inspection & Test Plans (ITPs) and quality documentation Identify non-conformances and lead root cause analysis and corrective actions Drive a culture of continuous improvement across all business units Act as the main point of contact for external audits and client quality requirements Collaborate with SHEQ and operational teams to ensure integrated compliance Provide training and guidance to staff on quality standards and procedures Monitor and report on quality performance metrics to senior leadership What we are looking for Proven experience in a Quality Manager or Senior Quality Engineer role within construction, M&E, or engineering sectors Strong knowledge of ISO 9001 Quality Management Systems Experience conducting audits and managing quality documentation Ability to interpret technical drawings, specifications, and standards Strong stakeholder management and communication skills Experience managing non-conformances and driving improvement initiatives Full UK driving license Experience within MEP / building services / construction projects Knowledge of wider ISO standards (e.g., ISO 14001, ISO 45001) Familiarity with digital quality management systems Experience working across multiple sites or large-scale projects Why Join Dowds 41 Days Holiday Early Finish Fridays Private Medical Bonus Pension Work from home Plus, many more All CV's will be reviewed after 10th August Dowds is an Equal Opportunities Employer
27/07/2026
Full time
Dowds is a long established, multidisciplinary engineering and construction Building Services Engineering company headquartered in Ballymena, Northern Ireland. Founded in 1978, ourexpertise spans the full lifecycle of complex-built environments from initial design and systems integration through to installation, commissioning, and handover. Across specific sectors: life science, commercial, education and healthcare. Operating at a gold standard for best managed company and investors in people, our vision is to set the standard for excellence, driving progress, responsibility, and lasting impact. While keeping our clients and our people at the heart of what we do. We are seeking Dowds is seeking an experienced and driven Quality Manager to lead and oversee quality assurance across our projects and business operations. This is a key role responsible for ensuring that all works are delivered to the highest standards, in line with regulatory requirements, client expectations, and internal processes. Working closely with operational teams, you will embed a culture of continuous improvement, ensuring quality standards are maintained across our Mechanical, Electrical, and Construction activities. What you'll be responsible for Lead the development, implementation, and maintenance of the Quality Management System (QMS) in line with ISO 9001 Ensure compliance with all regulatory, contractual, and internal quality standards Conduct internal audits, site inspections, and supplier evaluations Support project teams in developing Inspection & Test Plans (ITPs) and quality documentation Identify non-conformances and lead root cause analysis and corrective actions Drive a culture of continuous improvement across all business units Act as the main point of contact for external audits and client quality requirements Collaborate with SHEQ and operational teams to ensure integrated compliance Provide training and guidance to staff on quality standards and procedures Monitor and report on quality performance metrics to senior leadership What we are looking for Proven experience in a Quality Manager or Senior Quality Engineer role within construction, M&E, or engineering sectors Strong knowledge of ISO 9001 Quality Management Systems Experience conducting audits and managing quality documentation Ability to interpret technical drawings, specifications, and standards Strong stakeholder management and communication skills Experience managing non-conformances and driving improvement initiatives Full UK driving license Experience within MEP / building services / construction projects Knowledge of wider ISO standards (e.g., ISO 14001, ISO 45001) Familiarity with digital quality management systems Experience working across multiple sites or large-scale projects Why Join Dowds 41 Days Holiday Early Finish Fridays Private Medical Bonus Pension Work from home Plus, many more All CV's will be reviewed after 10th August Dowds is an Equal Opportunities Employer
Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Job Description Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. What you'll be doing: In this role you will lead and embed a pragmatic data governance and data protection operating model across Cover-More Europe, ensuring that data is managed securely, compliantly, and effectively to support business growth and resilience. Define and implement a robust data governance framework covering data protection, records management, and lifecycle management Establish clear data ownership, accountability, and governance structures across the organisation Develop and maintain policies, standards, and procedures aligned to regulatory and business needs Lead data protection operations including ROPA, DPIA/DTIA governance, and privacy risk management Act as the key operational interface with the external Data Protection Officer (DPO) Embed data retention, deletion, and anonymisation practices across systems and processes Provide data governance leadership to business change, integration, and transformation initiatives Oversee data risk across third party and outsourced providers, ensuring compliance and transparency Identify, assess, and manage data-related risks, supporting audit and regulatory requirements Deliver clear reporting and assurance to senior stakeholders on governance and data protection matters Lead and develop data governance capability across the organisation, including line management of a Data Officer Promote a culture of accountability, continuous improvement, and strong data practices What skills and experience you'll bring on this journey: Strong experience designing and operating data governance frameworks within a regulated environment In-depth knowledge of GDPR/UK GDPR and its practical application in business operations Hands on experience with ROPA, DPIAs/DTIAs, data sharing, and privacy risk management Expertise in records management, data retention, deletion, and lifecycle management Experience working with Data Protection Officers and regulatory stakeholders Proven ability to manage data risk and deliver audit and compliance outcomes Experience supporting transformation, integration, or change initiatives Strong understanding of third party data governance and outsourcing oversight Excellent stakeholder engagement, influencing, and communication skills Experience leading or developing teams and building organisational capability Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. The compensation shown reflects a national market range and the proposed salary for this position is £90,000 with short-term incentive bonus eligibility of STIP10%.
27/07/2026
Full time
Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Job Description Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. What you'll be doing: In this role you will lead and embed a pragmatic data governance and data protection operating model across Cover-More Europe, ensuring that data is managed securely, compliantly, and effectively to support business growth and resilience. Define and implement a robust data governance framework covering data protection, records management, and lifecycle management Establish clear data ownership, accountability, and governance structures across the organisation Develop and maintain policies, standards, and procedures aligned to regulatory and business needs Lead data protection operations including ROPA, DPIA/DTIA governance, and privacy risk management Act as the key operational interface with the external Data Protection Officer (DPO) Embed data retention, deletion, and anonymisation practices across systems and processes Provide data governance leadership to business change, integration, and transformation initiatives Oversee data risk across third party and outsourced providers, ensuring compliance and transparency Identify, assess, and manage data-related risks, supporting audit and regulatory requirements Deliver clear reporting and assurance to senior stakeholders on governance and data protection matters Lead and develop data governance capability across the organisation, including line management of a Data Officer Promote a culture of accountability, continuous improvement, and strong data practices What skills and experience you'll bring on this journey: Strong experience designing and operating data governance frameworks within a regulated environment In-depth knowledge of GDPR/UK GDPR and its practical application in business operations Hands on experience with ROPA, DPIAs/DTIAs, data sharing, and privacy risk management Expertise in records management, data retention, deletion, and lifecycle management Experience working with Data Protection Officers and regulatory stakeholders Proven ability to manage data risk and deliver audit and compliance outcomes Experience supporting transformation, integration, or change initiatives Strong understanding of third party data governance and outsourcing oversight Excellent stakeholder engagement, influencing, and communication skills Experience leading or developing teams and building organisational capability Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. The compensation shown reflects a national market range and the proposed salary for this position is £90,000 with short-term incentive bonus eligibility of STIP10%.
About us Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role We are looking for an experienced Cyber Risk Manager to join our growing cyber practice on a permanent basis, supporting major public sector clients, with a particular focus on Local Government. You will work closely with client stakeholders to identify, assess, manage, and communicate cyber risks across a variety of programmes and operational environments. Acting as a trusted advisor, you will help organisations establish effective cyber risk management practices, improve governance processes, and implement proportionate controls aligned to their risk appetite. You will play a key role in supporting the continued evolution of our Local Digital Cyber Risk capability, helping to mature reporting processes, strengthen risk insights, and enhance the use of the NCSC Cyber Assessment Framework (CAF) to support informed decision-making across the sector. You will be a fundamental member of the team, responsible for leading cyber risk activities, supporting and developing colleagues, fostering best practice, and ensuring our clients remain resilient against an evolving threat landscape. Leading and facilitating cyber risk assessments across programmes, projects, and operational environments. Supporting and maintaining the Cyber Risk reporting process for the Local Government sector, ensuring timely and accurate reporting of cyber risks and emerging trends. Supporting the continued development and maturity of the Local Digital Cyber Risk function through the enhancement of metrics, reporting frameworks, and governance structures. Analysing NCSC Cyber Assessment Framework (CAF) returns to identify themes, trends, and actionable risk insights that inform decision-making and prioritisation. Planning and executing assessments to determine the cyber risk levels associated with strategic departmental goals, programmes, and initiatives. Providing a cyber risk perspective on the development, refinement, and implementation of the CAF process to ensure it remains effective and aligned to organisational objectives. Directly engaging with councils, when required, to validate risk profiles, understand local challenges, and provide pragmatic risk-based guidance. Developing and maintaining cyber risk registers, ensuring risks are appropriately documented, prioritised, assigned, and managed through to resolution. Assessing the effectiveness of security controls and recommending proportionate improvements to reduce risk exposure. Producing high-quality risk reports, dashboards, and presentations for senior stakeholders and governance forums. Providing risk-based guidance to technical and business teams throughout project lifecycles. Conducting third-party and supplier cyber risk assessments where appropriate. Supporting internal and external audits, assurance reviews, and regulatory activities. Monitoring emerging threats and vulnerabilities to assess potential impacts to client environments. Promoting cyber risk awareness and embedding a positive security culture across client organisations. Key Skills and Experience Demonstrable experience working in cyber security, technology risk, information security, or enterprise risk management roles. Strong understanding of cyber risk management principles and methodologies. Experience working with recognised frameworks and standards, including: NIST Cybersecurity Framework (CSF) NCSC Cyber Assessment Framework (CAF) ISO/IEC 27001 and ISO/IEC 27005 CIS Critical Security Controls COBIT Experience analysing risk data and translating findings into meaningful recommendations and reporting outputs. Experience maintaining risk registers and tracking remediation activities. Strong stakeholder management skills, with experience engaging senior leaders, executive audiences, and external organisations. Ability to communicate technical risks effectively to both technical and non-technical stakeholders. Experience facilitating workshops and conducting interviews to gather evidence and validate risk assessments. Experience operating within Agile and multidisciplinary delivery environments. Knowledge of cloud security risks and controls across platforms such as Azure, AWS, or Google Cloud is beneficial. Experience within Local Government, the wider public sector, or regulated environments would be highly advantageous. Experience using data and reporting tools to develop metrics and management information would be beneficial. Desirable Certifications CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) CRISC (Certified in Risk and Information Systems Control) CISA (Certified Information Systems Auditor) ISO 27001 Lead Implementer or Lead Auditor NCSC or other recognised cyber security and risk management certifications. Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Cycle to Work and Electric Vehicle Schemes Flexible Working Annual Away Days/Company Socials Diversity and Inclusion As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence, and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities, and promoting open dialogue. This commitment is reflected in initiatives that support diversity, mental health, wellbeing, and professional development. Whatever stage you are at in your career, you will find an environment where you can thrive. Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us. As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.
27/07/2026
Full time
About us Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role We are looking for an experienced Cyber Risk Manager to join our growing cyber practice on a permanent basis, supporting major public sector clients, with a particular focus on Local Government. You will work closely with client stakeholders to identify, assess, manage, and communicate cyber risks across a variety of programmes and operational environments. Acting as a trusted advisor, you will help organisations establish effective cyber risk management practices, improve governance processes, and implement proportionate controls aligned to their risk appetite. You will play a key role in supporting the continued evolution of our Local Digital Cyber Risk capability, helping to mature reporting processes, strengthen risk insights, and enhance the use of the NCSC Cyber Assessment Framework (CAF) to support informed decision-making across the sector. You will be a fundamental member of the team, responsible for leading cyber risk activities, supporting and developing colleagues, fostering best practice, and ensuring our clients remain resilient against an evolving threat landscape. Leading and facilitating cyber risk assessments across programmes, projects, and operational environments. Supporting and maintaining the Cyber Risk reporting process for the Local Government sector, ensuring timely and accurate reporting of cyber risks and emerging trends. Supporting the continued development and maturity of the Local Digital Cyber Risk function through the enhancement of metrics, reporting frameworks, and governance structures. Analysing NCSC Cyber Assessment Framework (CAF) returns to identify themes, trends, and actionable risk insights that inform decision-making and prioritisation. Planning and executing assessments to determine the cyber risk levels associated with strategic departmental goals, programmes, and initiatives. Providing a cyber risk perspective on the development, refinement, and implementation of the CAF process to ensure it remains effective and aligned to organisational objectives. Directly engaging with councils, when required, to validate risk profiles, understand local challenges, and provide pragmatic risk-based guidance. Developing and maintaining cyber risk registers, ensuring risks are appropriately documented, prioritised, assigned, and managed through to resolution. Assessing the effectiveness of security controls and recommending proportionate improvements to reduce risk exposure. Producing high-quality risk reports, dashboards, and presentations for senior stakeholders and governance forums. Providing risk-based guidance to technical and business teams throughout project lifecycles. Conducting third-party and supplier cyber risk assessments where appropriate. Supporting internal and external audits, assurance reviews, and regulatory activities. Monitoring emerging threats and vulnerabilities to assess potential impacts to client environments. Promoting cyber risk awareness and embedding a positive security culture across client organisations. Key Skills and Experience Demonstrable experience working in cyber security, technology risk, information security, or enterprise risk management roles. Strong understanding of cyber risk management principles and methodologies. Experience working with recognised frameworks and standards, including: NIST Cybersecurity Framework (CSF) NCSC Cyber Assessment Framework (CAF) ISO/IEC 27001 and ISO/IEC 27005 CIS Critical Security Controls COBIT Experience analysing risk data and translating findings into meaningful recommendations and reporting outputs. Experience maintaining risk registers and tracking remediation activities. Strong stakeholder management skills, with experience engaging senior leaders, executive audiences, and external organisations. Ability to communicate technical risks effectively to both technical and non-technical stakeholders. Experience facilitating workshops and conducting interviews to gather evidence and validate risk assessments. Experience operating within Agile and multidisciplinary delivery environments. Knowledge of cloud security risks and controls across platforms such as Azure, AWS, or Google Cloud is beneficial. Experience within Local Government, the wider public sector, or regulated environments would be highly advantageous. Experience using data and reporting tools to develop metrics and management information would be beneficial. Desirable Certifications CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) CRISC (Certified in Risk and Information Systems Control) CISA (Certified Information Systems Auditor) ISO 27001 Lead Implementer or Lead Auditor NCSC or other recognised cyber security and risk management certifications. Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Cycle to Work and Electric Vehicle Schemes Flexible Working Annual Away Days/Company Socials Diversity and Inclusion As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence, and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities, and promoting open dialogue. This commitment is reflected in initiatives that support diversity, mental health, wellbeing, and professional development. Whatever stage you are at in your career, you will find an environment where you can thrive. Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us. As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.
Role: Solution ArchitectLocation: Guildford Business Park Guildford Surrey GU2 8XGJob Type: FTE(4 days Remote,1 day onsite)ResponsibilitiesProduce proposals and justify the value of technology strategies to senior business audiences.Drive alignment of the client landscape with the enterprise target picture, including system retirement.Ensure that architecture, divergences, and risks are clearly communicated and agreed by all stakeholders.Convey architecture decisions through a variety of communication techniques to both technical and non-technical stakeholders.Lead architectural design authorities for projects, and work within enterprise architectural governance and enterprise portfolio management frameworks.Translate business requirements into technology, service, and security deliverables, identifying risks and proposing appropriate mitigations.Identify all areas of architectural, technical, and security risk, and ensure these are managed with the cooperation of appropriate stakeholders.Produce (or ensure production of) all architectural deliverables under the development methodology, including solution designs, architecture patterns, technical infrastructure designs and supporting documentation.Provide design assurance for solution architecture to ensure solutions are implemented as designed, to the correct standards and quality.Provide technical leadership and mentorship to other solution architects within the team.Self-manage day-to-day architecture priorities and delivery workload.Skills and ExperienceStrong interpersonal and stakeholder management skills, including the ability to interact at all business levels from the CEO and C-suite through to technical SMEs, developers, testers, and project managers.Excellent verbal and written communication skills, including the ability to assess the audience and pitch / influence appropriately.Working across enterprise technologies, including prior SME roles across infrastructure, cloud, and application domains.Defining, documenting, and architecting solutions across hybrid, on-premise, and public cloud estates, potentially requiring integration with legacy technologies for large projects and programmes.Supporting and designing mission-critical infrastructure solutions across a wide variety of technologies.IT security and risk management within an architecture role.Experience working within architectural design authorities and governance forums.Technical selection and RFI/RFP processes, including supplier assurance of third-party products and contractual due diligence including drafting statements of requirements for third parties or commenting on vendor statements of work (SoW).Working in a highly regulated environment (e.g. financial services).Agile methodologies (Scrum, Kanban) and waterfall methodologies along with associated toolsets (such as Jira).Use of documentation tools such as Atlassian Confluence along with diagramming or architectural modelling tools and languages (draw.io, Sparx, ADOIT, ArchiMate, Mermaid, C4).Broad knowledge of IT technologies and architectural styles and patterns (e.g. event-driven, serverless, microservices, SOA, layered architectures).Supporting implementation and solution design for large public cloud implementations, preferably both AWS and Azure.Supporting implementation and technical design across core technologies (Windows, Linux, VMware, Hyper-V, web, database, security gateways, LAN/WAN networking).Designing solutions involving middleware and integration including JBoss / WebLogic, enterprise service bus / message queueing / integration platforms (iPaaS) such as RabbitMQ, MuleSoft,Boomi, Kafka.Designing (including requirements traceability) secure, high performing, and highly available technology solutions.Knowledge of continuous integration and deployment processes, methods, and tools.Providing architectural support and assurance to DevOps teams, with application of agile practices.Ability to work with cutting-edge AI LLM technologies, producing work in conjunction with models such as Anthropic Claude, whilst experimenting and exploring different methods of co working with AI.Your education and qualifications should include:Degree or HND in information technology, or equivalent experience.Relevant technical and business qualifications (e.g. Microsoft or AWS certifications, TOGAF, ITIL).Evidence of your commitment to continuous learning.
27/07/2026
Full time
Role: Solution ArchitectLocation: Guildford Business Park Guildford Surrey GU2 8XGJob Type: FTE(4 days Remote,1 day onsite)ResponsibilitiesProduce proposals and justify the value of technology strategies to senior business audiences.Drive alignment of the client landscape with the enterprise target picture, including system retirement.Ensure that architecture, divergences, and risks are clearly communicated and agreed by all stakeholders.Convey architecture decisions through a variety of communication techniques to both technical and non-technical stakeholders.Lead architectural design authorities for projects, and work within enterprise architectural governance and enterprise portfolio management frameworks.Translate business requirements into technology, service, and security deliverables, identifying risks and proposing appropriate mitigations.Identify all areas of architectural, technical, and security risk, and ensure these are managed with the cooperation of appropriate stakeholders.Produce (or ensure production of) all architectural deliverables under the development methodology, including solution designs, architecture patterns, technical infrastructure designs and supporting documentation.Provide design assurance for solution architecture to ensure solutions are implemented as designed, to the correct standards and quality.Provide technical leadership and mentorship to other solution architects within the team.Self-manage day-to-day architecture priorities and delivery workload.Skills and ExperienceStrong interpersonal and stakeholder management skills, including the ability to interact at all business levels from the CEO and C-suite through to technical SMEs, developers, testers, and project managers.Excellent verbal and written communication skills, including the ability to assess the audience and pitch / influence appropriately.Working across enterprise technologies, including prior SME roles across infrastructure, cloud, and application domains.Defining, documenting, and architecting solutions across hybrid, on-premise, and public cloud estates, potentially requiring integration with legacy technologies for large projects and programmes.Supporting and designing mission-critical infrastructure solutions across a wide variety of technologies.IT security and risk management within an architecture role.Experience working within architectural design authorities and governance forums.Technical selection and RFI/RFP processes, including supplier assurance of third-party products and contractual due diligence including drafting statements of requirements for third parties or commenting on vendor statements of work (SoW).Working in a highly regulated environment (e.g. financial services).Agile methodologies (Scrum, Kanban) and waterfall methodologies along with associated toolsets (such as Jira).Use of documentation tools such as Atlassian Confluence along with diagramming or architectural modelling tools and languages (draw.io, Sparx, ADOIT, ArchiMate, Mermaid, C4).Broad knowledge of IT technologies and architectural styles and patterns (e.g. event-driven, serverless, microservices, SOA, layered architectures).Supporting implementation and solution design for large public cloud implementations, preferably both AWS and Azure.Supporting implementation and technical design across core technologies (Windows, Linux, VMware, Hyper-V, web, database, security gateways, LAN/WAN networking).Designing solutions involving middleware and integration including JBoss / WebLogic, enterprise service bus / message queueing / integration platforms (iPaaS) such as RabbitMQ, MuleSoft,Boomi, Kafka.Designing (including requirements traceability) secure, high performing, and highly available technology solutions.Knowledge of continuous integration and deployment processes, methods, and tools.Providing architectural support and assurance to DevOps teams, with application of agile practices.Ability to work with cutting-edge AI LLM technologies, producing work in conjunction with models such as Anthropic Claude, whilst experimenting and exploring different methods of co working with AI.Your education and qualifications should include:Degree or HND in information technology, or equivalent experience.Relevant technical and business qualifications (e.g. Microsoft or AWS certifications, TOGAF, ITIL).Evidence of your commitment to continuous learning.
SDLC & Release Automation Java/Kotlin EngineerApplyremote type: Hybridlocations: London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: We're looking for an enthusiastic & talented server side engineer, to join our high-impact teams inside Citi's CTO organisation. You'll sit within Developer Enablement, a group focused on innovation, productivity and automation of our strategic developer tools internal tools used across the bank.We embody modern best delivery best practices, experiment and ship fast, like a startup inside a global bank. Our mission is to drive productivity by streamlining/automating processes & make the best tools available for our 30k engineers. We are here to be opinionated and challenge processes and procedures making software delivery easier, more enjoyable and safer. At Citi's scale saving tens of minutes per day, equates to £10,000,000s of savingsWe believe happy engineers make the best engineers and are a technology managed department. Opportunity There are many exciting automation and simplification opportunities across the suite of strategic CTO owned tools related to developer release practices and SDLC alignment. Two closely related key strategic projects will require your expertise driving solutions are as follows: Release on Demand (RoD) is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years ago the platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. The tool is expanding at a rapid pace across the enterprise and is expected to double its release volumes for the third year running.RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining codified quality gates to ensure the correct SDLC and procedural requirements of the firm are upheld, whilst driving industry best practices (DORA) SDLC Automation is a greenfield initiative that builds on the success we've had in automating the SDLC and takes it further. This blue-sky project looks at ways we can greatly improve the SDLC process at Citi, taking ideas like grading engineering teams and rewarding those who follow best practices, perhaps moving them from manual approval process to an automatic one. The use of Artificial Intelligence is planned to further automate and remove manual human led processes that add toil to the SDLC process Why you'll love working here: You get to work in the engineering focused part of the bank, the Chief Technology Office, building tools for other engineers You'll work and lead small, agile team, in an organisation led by technologists and use the latest AI tooling to complete your work. You'll impact the daily experience of tens of thousands of engineers at one of the largest engineering organisations in the world. Our culture runs on engineering craftsmanship. Leadership here actually understands what that means. We're proving what's possible inside a large organisation, and that means navigating some legacy alongside building the future. If you want everything perfect on day one, this isn't the right fit. If you want to help us get there, keep reading. The team is distributed across Belfast, Canada & London. You'll work closely with engineers across time zones and partner directly with product and platform leadership. What you will do Write code and deliver. You are a delivery focussed engineer for our back end services.That means contributing high-quality code regularly, not just reviewing other people's. You set the bar through your own work. Shape how we build. You'll have a real voice in our architecture and technical roadmap. Your opinion matters Stay ahead of GenAI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Be a team player. Thoughtful code reviews. Unblocking people when they're stuck. Sharing what you know. Your success here is tied to the team's success, not just your own output. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. You'll model it.What We're Looking For. What you should have A selection of the tools and capabilities required across our platforms. We value muti-disciplined polyglot engineers but also understand and support the need for specialisms too across the wider department. Proven experience delivering within technical projects Deep, hands-on experience building and running production-grade services. You're still writing code regularly. You're good at it Strong server-side engineering skills: Kotlin or Java (we're using Java 21), building and consuming RESTful APIs. Proficiency with relational and/or NoSQL databases: Couchbase, PostgreSQL or MongoDB. Highly Desirable skills Experience with event-driven architecture. Experience with microservice architecture Contract first Apis, such as swagger. Experience with message queuing systems: Apache Kafka. SRE/DevOps - Experience with scalability & Observability Understanding of containerization (Docker) and orchestration (Kubernetes). Familiarity with CI/CD tools and automated deployments. Comfortable collaborating with product, design, and UI engineers, product managers, and other stakeholders to understand requirements and deliver robust backend solutions. AI experience is highly desirable but not mandatory Tools you'll use (depending on role) Server : Kotlin, Java, Spring Boot, http4k, ktor, PostgreSQL, MongoDB, Apache Kafka, Docker, Kubernetes, Helm, Tekton, Harness Infra: OpenShift, Tekton, Harness, Mac or PC - It's up to you. Access to time-saving AI tools such as GitHub Copilot, Cognition.ai's Devin and Claude Code What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friendsVisit our Global Benefits page to learn more.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
27/07/2026
Full time
SDLC & Release Automation Java/Kotlin EngineerApplyremote type: Hybridlocations: London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: We're looking for an enthusiastic & talented server side engineer, to join our high-impact teams inside Citi's CTO organisation. You'll sit within Developer Enablement, a group focused on innovation, productivity and automation of our strategic developer tools internal tools used across the bank.We embody modern best delivery best practices, experiment and ship fast, like a startup inside a global bank. Our mission is to drive productivity by streamlining/automating processes & make the best tools available for our 30k engineers. We are here to be opinionated and challenge processes and procedures making software delivery easier, more enjoyable and safer. At Citi's scale saving tens of minutes per day, equates to £10,000,000s of savingsWe believe happy engineers make the best engineers and are a technology managed department. Opportunity There are many exciting automation and simplification opportunities across the suite of strategic CTO owned tools related to developer release practices and SDLC alignment. Two closely related key strategic projects will require your expertise driving solutions are as follows: Release on Demand (RoD) is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years ago the platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. The tool is expanding at a rapid pace across the enterprise and is expected to double its release volumes for the third year running.RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining codified quality gates to ensure the correct SDLC and procedural requirements of the firm are upheld, whilst driving industry best practices (DORA) SDLC Automation is a greenfield initiative that builds on the success we've had in automating the SDLC and takes it further. This blue-sky project looks at ways we can greatly improve the SDLC process at Citi, taking ideas like grading engineering teams and rewarding those who follow best practices, perhaps moving them from manual approval process to an automatic one. The use of Artificial Intelligence is planned to further automate and remove manual human led processes that add toil to the SDLC process Why you'll love working here: You get to work in the engineering focused part of the bank, the Chief Technology Office, building tools for other engineers You'll work and lead small, agile team, in an organisation led by technologists and use the latest AI tooling to complete your work. You'll impact the daily experience of tens of thousands of engineers at one of the largest engineering organisations in the world. Our culture runs on engineering craftsmanship. Leadership here actually understands what that means. We're proving what's possible inside a large organisation, and that means navigating some legacy alongside building the future. If you want everything perfect on day one, this isn't the right fit. If you want to help us get there, keep reading. The team is distributed across Belfast, Canada & London. You'll work closely with engineers across time zones and partner directly with product and platform leadership. What you will do Write code and deliver. You are a delivery focussed engineer for our back end services.That means contributing high-quality code regularly, not just reviewing other people's. You set the bar through your own work. Shape how we build. You'll have a real voice in our architecture and technical roadmap. Your opinion matters Stay ahead of GenAI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Be a team player. Thoughtful code reviews. Unblocking people when they're stuck. Sharing what you know. Your success here is tied to the team's success, not just your own output. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. You'll model it.What We're Looking For. What you should have A selection of the tools and capabilities required across our platforms. We value muti-disciplined polyglot engineers but also understand and support the need for specialisms too across the wider department. Proven experience delivering within technical projects Deep, hands-on experience building and running production-grade services. You're still writing code regularly. You're good at it Strong server-side engineering skills: Kotlin or Java (we're using Java 21), building and consuming RESTful APIs. Proficiency with relational and/or NoSQL databases: Couchbase, PostgreSQL or MongoDB. Highly Desirable skills Experience with event-driven architecture. Experience with microservice architecture Contract first Apis, such as swagger. Experience with message queuing systems: Apache Kafka. SRE/DevOps - Experience with scalability & Observability Understanding of containerization (Docker) and orchestration (Kubernetes). Familiarity with CI/CD tools and automated deployments. Comfortable collaborating with product, design, and UI engineers, product managers, and other stakeholders to understand requirements and deliver robust backend solutions. AI experience is highly desirable but not mandatory Tools you'll use (depending on role) Server : Kotlin, Java, Spring Boot, http4k, ktor, PostgreSQL, MongoDB, Apache Kafka, Docker, Kubernetes, Helm, Tekton, Harness Infra: OpenShift, Tekton, Harness, Mac or PC - It's up to you. Access to time-saving AI tools such as GitHub Copilot, Cognition.ai's Devin and Claude Code What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friendsVisit our Global Benefits page to learn more.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Senior Manager Cyber RiskApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Cyber Risk Senior Manager LSEG is investing heavily in technology innovation including Cloud and AI. We need a Senior Manager, Group Cyber Risk who will be responsible for providing independent second-line oversight, review and challenge of the Group's cyber risk profile and cyber control environment. The role supports effective cyber risk management across the organisation, ensuring risks are understood, managed and appropriately reported to senior management and governance forums.This role provides an opportunity to influence Cyber Security at one of the world's leading financial market infrastructure providers. The successful candidate will gain exposure to complex global technology environments including Cloud, Artificial Intelligence, critical market infrastructure, operational resilience, cybersecurity and technology transformation programmes. The role offers engagement with senior leadership, risk committees, and regulatory forums, providing a platform to shape strategic decisions and drive meaningful risk outcomes across the Group and Sector.As cyber threats, regulation, and technology continue to evolve, the role provides significant opportunities for professional growth, thought leadership and industry engagement. The successful candidate will be engaged in key cyber risk topics including AI governance, cloud risk management, cyber resilience, supply chain security and evolving regulatory expectations.Group Cyber Risk is the independent second line of defence function responsible for oversight, review and challenge of cyber risk management across LSEG. The role operates in a lean team that works closely with Cyber Security, Technology, Operational Resilience, Risk and Audit teams, providing expert cyber risk guidance, challenge and thought leadership on emerging threats and industry developments. Key elements of the role include: Cyber Risk Oversight : Provide independent oversight, review and challenge of the cyber risk profile and cyber control environment. Oversight of LSEG cyber risk management practices, governance, and risk reporting. Provide oversight during cyber incidents, ensuring timely action, effective risk management and appropriate governance. The team ensures accurate articulation of inherent and residual risks and assessment of controls. Oversight of the group cybersecurity program, Issue management, Key Risk Indicators (KRIs) and compliance to Policy. Review of KRIs and other risk telemetry to identify thematic cyber risks and control deficiencies. Risk Reviews, Briefings and Position Papers : Thematic reviews and assessments on controls, risks and emerging risks. Briefings on material external market events / incidents, 'could this happen here?'. Analysis of new cyber risk management practices and approaches. Stakeholder Management : Build positive relationships with security, technology, risk, audit, and business partners. Influence decision-making through effective communication of cyber risk issues. Provide subject matter expertise on cyber risk and industry developments and act as a trusted advisor to senior stakeholders on cyber risk matters. Preferred Qualifications & Experience: A deep technical understanding of cybersecurity Experience and qualifications related to Information Security and Cyber Risk e.g. CISSP, CISA, CISM, CRISC. Experience in the financial services or consultancy sectors will be useful. Experience of Cyber risk frameworks, regulations and an understanding of good practice. Understanding of the core controls and metrics used to manage cyber risks. Knowledge and experience of Cloud Services and AI is useful, particularly the security risks and how to mitigate them Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY?If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.
27/07/2026
Full time
Senior Manager Cyber RiskApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Cyber Risk Senior Manager LSEG is investing heavily in technology innovation including Cloud and AI. We need a Senior Manager, Group Cyber Risk who will be responsible for providing independent second-line oversight, review and challenge of the Group's cyber risk profile and cyber control environment. The role supports effective cyber risk management across the organisation, ensuring risks are understood, managed and appropriately reported to senior management and governance forums.This role provides an opportunity to influence Cyber Security at one of the world's leading financial market infrastructure providers. The successful candidate will gain exposure to complex global technology environments including Cloud, Artificial Intelligence, critical market infrastructure, operational resilience, cybersecurity and technology transformation programmes. The role offers engagement with senior leadership, risk committees, and regulatory forums, providing a platform to shape strategic decisions and drive meaningful risk outcomes across the Group and Sector.As cyber threats, regulation, and technology continue to evolve, the role provides significant opportunities for professional growth, thought leadership and industry engagement. The successful candidate will be engaged in key cyber risk topics including AI governance, cloud risk management, cyber resilience, supply chain security and evolving regulatory expectations.Group Cyber Risk is the independent second line of defence function responsible for oversight, review and challenge of cyber risk management across LSEG. The role operates in a lean team that works closely with Cyber Security, Technology, Operational Resilience, Risk and Audit teams, providing expert cyber risk guidance, challenge and thought leadership on emerging threats and industry developments. Key elements of the role include: Cyber Risk Oversight : Provide independent oversight, review and challenge of the cyber risk profile and cyber control environment. Oversight of LSEG cyber risk management practices, governance, and risk reporting. Provide oversight during cyber incidents, ensuring timely action, effective risk management and appropriate governance. The team ensures accurate articulation of inherent and residual risks and assessment of controls. Oversight of the group cybersecurity program, Issue management, Key Risk Indicators (KRIs) and compliance to Policy. Review of KRIs and other risk telemetry to identify thematic cyber risks and control deficiencies. Risk Reviews, Briefings and Position Papers : Thematic reviews and assessments on controls, risks and emerging risks. Briefings on material external market events / incidents, 'could this happen here?'. Analysis of new cyber risk management practices and approaches. Stakeholder Management : Build positive relationships with security, technology, risk, audit, and business partners. Influence decision-making through effective communication of cyber risk issues. Provide subject matter expertise on cyber risk and industry developments and act as a trusted advisor to senior stakeholders on cyber risk matters. Preferred Qualifications & Experience: A deep technical understanding of cybersecurity Experience and qualifications related to Information Security and Cyber Risk e.g. CISSP, CISA, CISM, CRISC. Experience in the financial services or consultancy sectors will be useful. Experience of Cyber risk frameworks, regulations and an understanding of good practice. Understanding of the core controls and metrics used to manage cyber risks. Knowledge and experience of Cloud Services and AI is useful, particularly the security risks and how to mitigate them Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY?If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.
Career Opportunities: Enterprise Architect Manager (11246) Requisition ID11246-Posted - Years of Experience (2) -Consulting- Where (1) Affinity Reply is a leading UK technology architecture advisory consultancy specialising in helping financial services organisations reimagine how they work, compete, and grow - combining deep advisory expertise with hands on delivery to turn ambition into meaningful outcomes. As we continue to scale our Digital, Technology & Architecture (DTA) business unit, we are seeking an exceptional Enterprise Architect Manager to help expand our market presence, grow our propositions, and deliver high impact advisory services for our clients. Role Overview As an Enterprise Architect Manager, you will play a pivotal role in shaping and owning our enterprise architecture propositions and managed services. You will be responsible for leading and overseeing complex EA engagements, advising senior and C suite clients, and helping to define the future of our EA capability. This is a manager level consulting role requiring deep experience across enterprise architecture, strong commercial acumen, proven leadership and the ability to influence and guide clients through strategy, change and transformation. This is a hybrid role either based in London or Manchester. Responsibilities Own and oversee multiple Enterprise Architecture engagements, ensuring delivery excellence, quality, commercial performance, and client satisfaction Act as a trusted advisor to C suite and senior stakeholders, providing strategic EA leadership across business, application, technology, and data domains Lead the development and delivery of key EA artefacts, including target architectures, roadmaps, capability models, technology portfolios, and governance frameworks Define, build, and evolve Enterprise Architecture propositions, aligning with client needs and emerging industry trends Act as a thought leader within the business unit, contributing insights on tooling, innovation, and market developments Identify and shape new opportunities to develop long term, profitable services, propositions, and products Own revenue targets and drive business development through pipeline shaping, opportunity identification, and CXO level bids and tenders Build and maintain long term client and partner relationships, driving value delivery and commercial growth Provide line management, coaching, and development for EA consultants, fostering a high performance and collaborative culture Support wider business initiatives, including recruitment, training, network building, and acting as deputy to the Business Unit Manager when required About the Candidate Bachelor's degree in a relevant IT, Business, or related field, with recognised enterprise architecture certification (e.g. TOGAF) and knowledge of frameworks such as BIAN, ArchiMate, and Zachman Significant experience in enterprise architecture, strategy, and transformation advisory within consultancy or financial services environments Strong consulting presence with the ability to influence C suite stakeholders and shape strategic architecture decisions Balanced enterprise architecture expertise across business, application, technology, and data domains Deep understanding of cloud, integration, platforms, and modern digital architectures, with awareness of financial services and industry trends Forward thinking mindset with the ability to bring innovative ideas and insights to clients and the business Excellent communication, facilitation, and presentation skills, translating complex concepts into executive level narratives Proven commercial acumen with experience in building pipeline, winning work and growing client accounts Experience designing and implementing EA operating models, governance frameworks, and architecture standards Collaborative leadership style with the ability to inspire teams and develop future leaders, alongside experience with EA tools (e.g. LeanIX, Ardoq, Orbus) and strong consulting maturity Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
27/07/2026
Full time
Career Opportunities: Enterprise Architect Manager (11246) Requisition ID11246-Posted - Years of Experience (2) -Consulting- Where (1) Affinity Reply is a leading UK technology architecture advisory consultancy specialising in helping financial services organisations reimagine how they work, compete, and grow - combining deep advisory expertise with hands on delivery to turn ambition into meaningful outcomes. As we continue to scale our Digital, Technology & Architecture (DTA) business unit, we are seeking an exceptional Enterprise Architect Manager to help expand our market presence, grow our propositions, and deliver high impact advisory services for our clients. Role Overview As an Enterprise Architect Manager, you will play a pivotal role in shaping and owning our enterprise architecture propositions and managed services. You will be responsible for leading and overseeing complex EA engagements, advising senior and C suite clients, and helping to define the future of our EA capability. This is a manager level consulting role requiring deep experience across enterprise architecture, strong commercial acumen, proven leadership and the ability to influence and guide clients through strategy, change and transformation. This is a hybrid role either based in London or Manchester. Responsibilities Own and oversee multiple Enterprise Architecture engagements, ensuring delivery excellence, quality, commercial performance, and client satisfaction Act as a trusted advisor to C suite and senior stakeholders, providing strategic EA leadership across business, application, technology, and data domains Lead the development and delivery of key EA artefacts, including target architectures, roadmaps, capability models, technology portfolios, and governance frameworks Define, build, and evolve Enterprise Architecture propositions, aligning with client needs and emerging industry trends Act as a thought leader within the business unit, contributing insights on tooling, innovation, and market developments Identify and shape new opportunities to develop long term, profitable services, propositions, and products Own revenue targets and drive business development through pipeline shaping, opportunity identification, and CXO level bids and tenders Build and maintain long term client and partner relationships, driving value delivery and commercial growth Provide line management, coaching, and development for EA consultants, fostering a high performance and collaborative culture Support wider business initiatives, including recruitment, training, network building, and acting as deputy to the Business Unit Manager when required About the Candidate Bachelor's degree in a relevant IT, Business, or related field, with recognised enterprise architecture certification (e.g. TOGAF) and knowledge of frameworks such as BIAN, ArchiMate, and Zachman Significant experience in enterprise architecture, strategy, and transformation advisory within consultancy or financial services environments Strong consulting presence with the ability to influence C suite stakeholders and shape strategic architecture decisions Balanced enterprise architecture expertise across business, application, technology, and data domains Deep understanding of cloud, integration, platforms, and modern digital architectures, with awareness of financial services and industry trends Forward thinking mindset with the ability to bring innovative ideas and insights to clients and the business Excellent communication, facilitation, and presentation skills, translating complex concepts into executive level narratives Proven commercial acumen with experience in building pipeline, winning work and growing client accounts Experience designing and implementing EA operating models, governance frameworks, and architecture standards Collaborative leadership style with the ability to inspire teams and develop future leaders, alongside experience with EA tools (e.g. LeanIX, Ardoq, Orbus) and strong consulting maturity Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Business Development Manager Application Deadline: 13 August 2026 Department: Sales and Commercial Employment Type: Permanent - Full Time Location: Norwich Reporting To: Nicholas Brown Compensation: £36,000 - £38,000 / year Description At LOCALiQ, part of Newsquest Media Group, we're passionate about helping local businesses grow through powerful, data driven marketing solutions. As one of the UK's leading digital marketing and media organisations, we combine trusted local news brands with cutting edge digital technology to deliver measurable results for our clients. We are looking for a Business Development Manager to join our ambitious and growing sales team. This is an exciting opportunity for a motivated, commercially minded individual who thrives on building relationships, uncovering opportunities and helping businesses achieve their goals through effective marketing strategies. In this role, you'll be responsible for developing and managing a designated territory, identifying new business opportunities and building long term partnerships with SMEs. You'll take a consultative approach, understanding each client's objectives and recommending tailored solutions from our award winning digital advertising portfolio. We're looking for someone with energy, drive and a genuine passion for sales. You'll be confident meeting clients face to face, developing new business opportunities and managing the full sales cycle from prospecting through to closing deals. In return, we offer a competitive salary, uncapped earning potential, industry leading training and the opportunity to work for one of the UK's most recognised media and digital marketing organisations. Key Responsibilities Drive revenue growth across your assigned territory through proactive business development activities. Generate new business opportunities through self generated leads, referrals, networking and prospecting. Re engage and develop lapsed customers using customer reports and market insights. Build and maintain a strong pipeline of opportunities to achieve and exceed sales targets. Maximise customer spend by identifying opportunities to cross sell and upsell LOCALiQ's full suite of products and services. Manage the complete sales cycle from prospecting and discovery through to proposal, negotiation and close. Build strong, trusted relationships with local businesses and key decision makers. Deliver exceptional customer service and become a valued marketing partner to your clients. Develop long term client relationships that drive repeat business and sustainable revenue growth. Work closely with Sales Managers and Directors to support wider commercial objectives and territory strategies. Monitor local market trends, customer activity and competitor movements to identify new opportunities. Conduct in depth client research to understand business objectives, challenges and growth ambitions. Create and deliver compelling sales presentations and proposals tailored to individual customer needs. Position LOCALiQ as a strategic marketing partner by delivering innovative, results driven solutions. Build expert knowledge of LOCALiQ's extensive digital marketing portfolio and media products. Recommend effective multi channel marketing campaigns backed by customer data and insight. Ensure all opportunities are professionally managed and accurately recorded within CRM systems. Achieve and exceed monthly revenue targets and KPI expectations. Maintain a highly motivated and results focused approach. Ensure every customer interaction delivers value and maximises sales opportunities. Consistently demonstrate a proactive, solutions led mindset. Skills, Knowledge and Expertise Essential Skills & Experience Proven success in a B2B sales environment, ideally within digital marketing, media, advertising or solution based sales. Strong business development skills with the ability to identify, develop and close new business opportunities. Excellent territory management and account development capabilities. Strong communication, presentation and relationship building skills. Commercially astute with the ability to understand client challenges and recommend appropriate solutions. Confident negotiating and influencing stakeholders at all levels. Full UK driving licence and access to a vehicle. Highly motivated, ambitious and eager to succeed. A natural relationship builder who enjoys meeting people and developing long term partnerships. Proactive and self driven, with the ability to manage your own diary and workload effectively. Resilient and tenacious, with a determination to overcome challenges and exceed targets. Positive, energetic and enthusiastic with a genuine passion for sales and customer success. Curious and consultative, with strong questioning and listening skills. Comfortable working in a fast paced, target driven environment. Benefits and D&I Statement Competitive salary + uncapped commission 25 days holiday + bank holidays + your birthday off Holiday buy scheme for extra flexibility Structured career progression & ongoing training Pension plan Employee Helpline counselling and advice Perks & discounts including: Gym membership Cycle to Work scheme Eye care Retail discounts Team building days & annual volunteer charity day Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.
26/07/2026
Full time
Business Development Manager Application Deadline: 13 August 2026 Department: Sales and Commercial Employment Type: Permanent - Full Time Location: Norwich Reporting To: Nicholas Brown Compensation: £36,000 - £38,000 / year Description At LOCALiQ, part of Newsquest Media Group, we're passionate about helping local businesses grow through powerful, data driven marketing solutions. As one of the UK's leading digital marketing and media organisations, we combine trusted local news brands with cutting edge digital technology to deliver measurable results for our clients. We are looking for a Business Development Manager to join our ambitious and growing sales team. This is an exciting opportunity for a motivated, commercially minded individual who thrives on building relationships, uncovering opportunities and helping businesses achieve their goals through effective marketing strategies. In this role, you'll be responsible for developing and managing a designated territory, identifying new business opportunities and building long term partnerships with SMEs. You'll take a consultative approach, understanding each client's objectives and recommending tailored solutions from our award winning digital advertising portfolio. We're looking for someone with energy, drive and a genuine passion for sales. You'll be confident meeting clients face to face, developing new business opportunities and managing the full sales cycle from prospecting through to closing deals. In return, we offer a competitive salary, uncapped earning potential, industry leading training and the opportunity to work for one of the UK's most recognised media and digital marketing organisations. Key Responsibilities Drive revenue growth across your assigned territory through proactive business development activities. Generate new business opportunities through self generated leads, referrals, networking and prospecting. Re engage and develop lapsed customers using customer reports and market insights. Build and maintain a strong pipeline of opportunities to achieve and exceed sales targets. Maximise customer spend by identifying opportunities to cross sell and upsell LOCALiQ's full suite of products and services. Manage the complete sales cycle from prospecting and discovery through to proposal, negotiation and close. Build strong, trusted relationships with local businesses and key decision makers. Deliver exceptional customer service and become a valued marketing partner to your clients. Develop long term client relationships that drive repeat business and sustainable revenue growth. Work closely with Sales Managers and Directors to support wider commercial objectives and territory strategies. Monitor local market trends, customer activity and competitor movements to identify new opportunities. Conduct in depth client research to understand business objectives, challenges and growth ambitions. Create and deliver compelling sales presentations and proposals tailored to individual customer needs. Position LOCALiQ as a strategic marketing partner by delivering innovative, results driven solutions. Build expert knowledge of LOCALiQ's extensive digital marketing portfolio and media products. Recommend effective multi channel marketing campaigns backed by customer data and insight. Ensure all opportunities are professionally managed and accurately recorded within CRM systems. Achieve and exceed monthly revenue targets and KPI expectations. Maintain a highly motivated and results focused approach. Ensure every customer interaction delivers value and maximises sales opportunities. Consistently demonstrate a proactive, solutions led mindset. Skills, Knowledge and Expertise Essential Skills & Experience Proven success in a B2B sales environment, ideally within digital marketing, media, advertising or solution based sales. Strong business development skills with the ability to identify, develop and close new business opportunities. Excellent territory management and account development capabilities. Strong communication, presentation and relationship building skills. Commercially astute with the ability to understand client challenges and recommend appropriate solutions. Confident negotiating and influencing stakeholders at all levels. Full UK driving licence and access to a vehicle. Highly motivated, ambitious and eager to succeed. A natural relationship builder who enjoys meeting people and developing long term partnerships. Proactive and self driven, with the ability to manage your own diary and workload effectively. Resilient and tenacious, with a determination to overcome challenges and exceed targets. Positive, energetic and enthusiastic with a genuine passion for sales and customer success. Curious and consultative, with strong questioning and listening skills. Comfortable working in a fast paced, target driven environment. Benefits and D&I Statement Competitive salary + uncapped commission 25 days holiday + bank holidays + your birthday off Holiday buy scheme for extra flexibility Structured career progression & ongoing training Pension plan Employee Helpline counselling and advice Perks & discounts including: Gym membership Cycle to Work scheme Eye care Retail discounts Team building days & annual volunteer charity day Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.
Are you an experienced ICT and systems professional who enjoys improving services, supporting colleagues and making technology work better for customers? Inspire is looking for an ICT Systems Officer to help manage, develop and administer the systems, services and data that support our organisation. This is an exciting opportunity to play a key role in delivering reliable, effective and forward-looking ICT support across our libraries, learning, cultural and corporate services. Working closely with the ICT and Systems Manager, ICT provider, system suppliers and colleagues across Inspire, you will help ensure our teams, learners and customers can make the best possible use of technology, systems and data. The role will support a wide range of Inspire-wide systems, including Microsoft 365, finance systems, library management systems, room bookings, public network services and CRM systems. About the role As ICT Systems Officer, you will provide an integrated ICT, systems and data service across Inspire. You will help manage and administer key systems, support ICT service management processes and contribute to continuous improvement plans that enhance the quality and efficiency of service delivery. You will also support Inspire's journey to the Cloud, helping to develop and support cloud-based solutions, including areas such as Microsoft Azure. The role will involve project managing ICT-related developments, leading ICT workstreams where required and maintaining effective documentation of systems, procedures, inventories and processes. A key part of the role will be supporting the effective management and use of data. You will work with Information Asset Owners and senior users to ensure data is managed securely, supports decision making and meets GDPR, data protection and safeguarding requirements. Key responsibilities Provide ICT, systems and data support across Inspire services. Work with ICT providers and system suppliers to ensure colleagues, learners and customers can fully use technology and systems. Manage and administer organisation wide systems such as Microsoft 365, finance systems, library management systems, room bookings, public network services and CRM. Support ICT service management processes, monitor feedback and contribute to continuous service improvement. Support the development and implementation of cloud based solutions. Manage and support sector specific standards and processes, including areas such as EDI, MARC and Microsoft Azure. Project manage ICT related developments and lead ICT workstreams when required. Ensure data is managed effectively, securely and in line with GDPR, data protection and safeguarding requirements. Maintain clear documentation for ICT systems, procedures, inventories and processes. Build strong working relationships across Inspire, with ICT providers and with external suppliers. About you We are looking for someone with experience of ICT service delivery, systems administration and working in a multi system, multi hardware environment. You will be confident supporting services across different sectors and multiple locations, and able to communicate clearly with technical and non technical colleagues. You will bring a practical, customer focused approach and be comfortable using data and technology to improve efficiency, support decision making and enhance service quality. You will also be able to build positive relationships, manage competing priorities and contribute to ICT projects and service improvements. We are looking for someone who has: Experience of service delivery, systems applications, implementation and administration. Experience working in a multi system and hardware environment. Knowledge of information, data, records and software management. Experience supporting services across multiple locations or service areas. Strong communication skills, including the ability to explain complex information clearly. A customer focused and solutions based approach. The ability to work effectively with colleagues, partners, suppliers and stakeholders. Relevant qualifications, such as a Foundation Degree, HND, service specific qualification, or equivalent experience. At Inspire, our mission is to help people read, learn and enjoy culture. Technology and data are central to how we deliver high quality services to our communities, learners and customers. This role offers the opportunity to work across a varied and meaningful organisation, supporting systems and services that make a real difference. You will be part of a collaborative team, contributing to projects, improvements and the continued development of ICT across Inspire. Inspire is committed to applying its Equality Policy at all stages of recruitment and selection. The selection process will be carried out without regard to disability, gender, gender reassignment, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy and maternity or trade union membership. For more information, please contact . Job Description Job Title: ICT Systems Officer Hay Band A Job Purpose To manage, develop and administer ICT services, systems and data, supporting the ICT and Systems Manager. Key Responsibilities To provide an integrated ICT and systems and data service across all Inspire services. To work with the ICT provider to ensure Inspire teams, learners and customers can fully exploit technology, systems and data to Inspire people to read, learn and enjoy culture. To manage and administer Inspire wide systems as required, including but not limited to Office 365, Finance System, Library Management System, Room Bookings, Public Network, CRM. To manage ICT Service Management Systems (ITSM) and procedures as required, monitor customer feedback and develop continuous service improvement plans. To support Inspire's journey to the Cloud, developing and supporting Cloud based solutions as directed. To manage sector specific standards and processes for example EDI, MARC, Microsoft Azure. To project manage ICT related developments and lead ICT workstreams as required. To ensure data is managed and exploited fully, meeting GDPR, data protection and safeguarding requirements, working with Information Asset Owners and Senior Users. To support the management of data to ensure Inspire is a compliant organisation, maximises the use of data in decision making and meets the needs of learner and customers. To maintain effective documentation of ICT systems, inventories, procedures and processes. To build good relationships across Inspire, the ICT provider and systems suppliers. To undertake tasks as directed by the Head of ICT to support and deliver an effective ICT service across all Inspire services. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice. Education and Knowledge Required for the role Sector based experience of service delivery, systems applications, implementation and administration Cultural, library, learning Sector / Technical qualifications Management of information, data, records and software Skills and Experience Working in a multi systems and hardware environment Supporting service delivery across different sectors and across multiple locations Role Dimensions Responsible to deliver projects and initiatives within the business plan To contribute to the daily operation of ICT support services to enable Inspire to deliver its services To meet performance requirements and continually exploit ICT and data to improve efficiency and quality of service delivery Demonstrates effective customer service skills - in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate Monitors, analyses and acts upon customer service data to maintain and/or improve the service. Considers the impact on customers when implementing change Deliver the service offer (Competency Level 3) Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer Communicating well (Competency Level 4) Communicates clearly and effectively in person . click apply for full job details
26/07/2026
Full time
Are you an experienced ICT and systems professional who enjoys improving services, supporting colleagues and making technology work better for customers? Inspire is looking for an ICT Systems Officer to help manage, develop and administer the systems, services and data that support our organisation. This is an exciting opportunity to play a key role in delivering reliable, effective and forward-looking ICT support across our libraries, learning, cultural and corporate services. Working closely with the ICT and Systems Manager, ICT provider, system suppliers and colleagues across Inspire, you will help ensure our teams, learners and customers can make the best possible use of technology, systems and data. The role will support a wide range of Inspire-wide systems, including Microsoft 365, finance systems, library management systems, room bookings, public network services and CRM systems. About the role As ICT Systems Officer, you will provide an integrated ICT, systems and data service across Inspire. You will help manage and administer key systems, support ICT service management processes and contribute to continuous improvement plans that enhance the quality and efficiency of service delivery. You will also support Inspire's journey to the Cloud, helping to develop and support cloud-based solutions, including areas such as Microsoft Azure. The role will involve project managing ICT-related developments, leading ICT workstreams where required and maintaining effective documentation of systems, procedures, inventories and processes. A key part of the role will be supporting the effective management and use of data. You will work with Information Asset Owners and senior users to ensure data is managed securely, supports decision making and meets GDPR, data protection and safeguarding requirements. Key responsibilities Provide ICT, systems and data support across Inspire services. Work with ICT providers and system suppliers to ensure colleagues, learners and customers can fully use technology and systems. Manage and administer organisation wide systems such as Microsoft 365, finance systems, library management systems, room bookings, public network services and CRM. Support ICT service management processes, monitor feedback and contribute to continuous service improvement. Support the development and implementation of cloud based solutions. Manage and support sector specific standards and processes, including areas such as EDI, MARC and Microsoft Azure. Project manage ICT related developments and lead ICT workstreams when required. Ensure data is managed effectively, securely and in line with GDPR, data protection and safeguarding requirements. Maintain clear documentation for ICT systems, procedures, inventories and processes. Build strong working relationships across Inspire, with ICT providers and with external suppliers. About you We are looking for someone with experience of ICT service delivery, systems administration and working in a multi system, multi hardware environment. You will be confident supporting services across different sectors and multiple locations, and able to communicate clearly with technical and non technical colleagues. You will bring a practical, customer focused approach and be comfortable using data and technology to improve efficiency, support decision making and enhance service quality. You will also be able to build positive relationships, manage competing priorities and contribute to ICT projects and service improvements. We are looking for someone who has: Experience of service delivery, systems applications, implementation and administration. Experience working in a multi system and hardware environment. Knowledge of information, data, records and software management. Experience supporting services across multiple locations or service areas. Strong communication skills, including the ability to explain complex information clearly. A customer focused and solutions based approach. The ability to work effectively with colleagues, partners, suppliers and stakeholders. Relevant qualifications, such as a Foundation Degree, HND, service specific qualification, or equivalent experience. At Inspire, our mission is to help people read, learn and enjoy culture. Technology and data are central to how we deliver high quality services to our communities, learners and customers. This role offers the opportunity to work across a varied and meaningful organisation, supporting systems and services that make a real difference. You will be part of a collaborative team, contributing to projects, improvements and the continued development of ICT across Inspire. Inspire is committed to applying its Equality Policy at all stages of recruitment and selection. The selection process will be carried out without regard to disability, gender, gender reassignment, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy and maternity or trade union membership. For more information, please contact . Job Description Job Title: ICT Systems Officer Hay Band A Job Purpose To manage, develop and administer ICT services, systems and data, supporting the ICT and Systems Manager. Key Responsibilities To provide an integrated ICT and systems and data service across all Inspire services. To work with the ICT provider to ensure Inspire teams, learners and customers can fully exploit technology, systems and data to Inspire people to read, learn and enjoy culture. To manage and administer Inspire wide systems as required, including but not limited to Office 365, Finance System, Library Management System, Room Bookings, Public Network, CRM. To manage ICT Service Management Systems (ITSM) and procedures as required, monitor customer feedback and develop continuous service improvement plans. To support Inspire's journey to the Cloud, developing and supporting Cloud based solutions as directed. To manage sector specific standards and processes for example EDI, MARC, Microsoft Azure. To project manage ICT related developments and lead ICT workstreams as required. To ensure data is managed and exploited fully, meeting GDPR, data protection and safeguarding requirements, working with Information Asset Owners and Senior Users. To support the management of data to ensure Inspire is a compliant organisation, maximises the use of data in decision making and meets the needs of learner and customers. To maintain effective documentation of ICT systems, inventories, procedures and processes. To build good relationships across Inspire, the ICT provider and systems suppliers. To undertake tasks as directed by the Head of ICT to support and deliver an effective ICT service across all Inspire services. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice. Education and Knowledge Required for the role Sector based experience of service delivery, systems applications, implementation and administration Cultural, library, learning Sector / Technical qualifications Management of information, data, records and software Skills and Experience Working in a multi systems and hardware environment Supporting service delivery across different sectors and across multiple locations Role Dimensions Responsible to deliver projects and initiatives within the business plan To contribute to the daily operation of ICT support services to enable Inspire to deliver its services To meet performance requirements and continually exploit ICT and data to improve efficiency and quality of service delivery Demonstrates effective customer service skills - in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate Monitors, analyses and acts upon customer service data to maintain and/or improve the service. Considers the impact on customers when implementing change Deliver the service offer (Competency Level 3) Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer Communicating well (Competency Level 4) Communicates clearly and effectively in person . click apply for full job details
Service Planner (Senior Assistant I, Service Planning) Location: Warrington, UK Role Purpose The Service Planner is responsible for the planning, scheduling, coordination, and support of field service operations and service projects. The role ensures that engineers, systems, and customer requirements are effectively aligned to deliver safe, high-quality services in accordance with contractual commitments, SLAs, and business objectives. It is important that the Service Planner is an enthusiastic and confident team player with the ability to multi-task and the drive to achieve results. They will need an ability to work to tight timescales in a pressurised environment and be accountable for each action taken. They will require attention to detail to ensure all records are maintained on all systems that we operate. Critically the role will require strong influencing and interpersonal skills to ensure that the multiple stakeholders involved are informed and managed. Working as part of a team you will be responsible for facilitating all internal tasks required to enable your technical colleagues to provide a world-class service. You will be an integral part of a fast-moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction. Key Responsibilities Plan and schedule engineers for maintenance, call-outs, warranty work, projects, and contract activities. Coordinate materials, spare parts, subcontractors, equipment, and logistics. Manage Customer and Partner communications and scheduling updates. Support field engineers with planning, documentation, safety and timesheet administration. Maintain contract, customer and operational data within ERP, SAP, Oracle, bFS and related systems. Work closely with Operations Managers, Project Managers, Order Management, Supply Chain and Sales teams. Quality Recall management Produce operational reporting with KPI adherence and drive continuous improvement. Knowledge, Skills & Experience Experience in service planning, scheduling, coordination or operational support. Strong organisational, communication and stakeholder management skills. Ability to prioritise workloads and perform under pressure. Experience using Microsoft Office, ERP, SAP, Oracle, Salesforce or similar systems. Strong analytical and problem-solving abilities. About You: Account Coordination experience Good verbal telephone manner and written communication skills Self-starter with a pro active, can do approach Results orientated Travel with overnight stay for training and when required to attend internal and customer meetings Ability to multi task and prioritise workloads to achieve KPI's Ability to work under pressure in a demanding environment What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions at the intersection of automation, electrification, and digitization. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. €40 billion global revenue +9% organic growth + employees in 100+ countries For this UK based position, the expected pay range is GBP 35,200 - GBP 52,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
26/07/2026
Full time
Service Planner (Senior Assistant I, Service Planning) Location: Warrington, UK Role Purpose The Service Planner is responsible for the planning, scheduling, coordination, and support of field service operations and service projects. The role ensures that engineers, systems, and customer requirements are effectively aligned to deliver safe, high-quality services in accordance with contractual commitments, SLAs, and business objectives. It is important that the Service Planner is an enthusiastic and confident team player with the ability to multi-task and the drive to achieve results. They will need an ability to work to tight timescales in a pressurised environment and be accountable for each action taken. They will require attention to detail to ensure all records are maintained on all systems that we operate. Critically the role will require strong influencing and interpersonal skills to ensure that the multiple stakeholders involved are informed and managed. Working as part of a team you will be responsible for facilitating all internal tasks required to enable your technical colleagues to provide a world-class service. You will be an integral part of a fast-moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction. Key Responsibilities Plan and schedule engineers for maintenance, call-outs, warranty work, projects, and contract activities. Coordinate materials, spare parts, subcontractors, equipment, and logistics. Manage Customer and Partner communications and scheduling updates. Support field engineers with planning, documentation, safety and timesheet administration. Maintain contract, customer and operational data within ERP, SAP, Oracle, bFS and related systems. Work closely with Operations Managers, Project Managers, Order Management, Supply Chain and Sales teams. Quality Recall management Produce operational reporting with KPI adherence and drive continuous improvement. Knowledge, Skills & Experience Experience in service planning, scheduling, coordination or operational support. Strong organisational, communication and stakeholder management skills. Ability to prioritise workloads and perform under pressure. Experience using Microsoft Office, ERP, SAP, Oracle, Salesforce or similar systems. Strong analytical and problem-solving abilities. About You: Account Coordination experience Good verbal telephone manner and written communication skills Self-starter with a pro active, can do approach Results orientated Travel with overnight stay for training and when required to attend internal and customer meetings Ability to multi task and prioritise workloads to achieve KPI's Ability to work under pressure in a demanding environment What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions at the intersection of automation, electrification, and digitization. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. €40 billion global revenue +9% organic growth + employees in 100+ countries For this UK based position, the expected pay range is GBP 35,200 - GBP 52,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Job Description: Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as aService Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
26/07/2026
Full time
Job Description: Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as aService Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
Right to Work All candidates must be eligible to work in the UK The Role Are you looking for a sales career in the technology sector? This is a rare opportunity for a self-motivated and results-orientated candidate with a natural sales ability to launch a career in the technology sector. Noprevioustechnology experience necessary! We are seeking an energetic Business Development Executive to join our UK Sales team. We are a multi-award-winning IT support provider with offices in London, Kent and Auckland. We empower ambitious organisations with modern ways of working by helping them harness the power of the Microsoft Cloud. TheBusinessDevelopmentExecutive is responsible fortelling our story to prospects via outbound phone calls. Theobjectiveis to achieve a steady flow of First Time Appointments (FTAs) for the Outside Sales team. Key Accountabilities Deliver the Virtuoso message to prospective customers Contacting potential new clients using phone and email to gauge interest and plan meetings An excellent communicator on the phone, positive and enthusiastic at all times Work through a daily list of phone calls to suspects and prospects Achieve and maintain a positive rapport with suspects and prospects Sourcenew salesopportunities through inbound leads Researching businesses, individuals, and industry trends to identify potential new client leads and organisations within our target market Manage the sales CRM database by keeping all relevant suspect and prospect information up to date Utilise social media platforms to drive new leads, connections, and meetings Collaborating with the Business Development Manager and Marketing team to identify more effective marketing strategies From time to time attend business events to learn more about the industry and network with other professionals and potential clients Qualifications & Experience Demonstrated track record of achieving goals and objectives Strong phone presence and experience dialling numerous calls per day Excellent verbal and written communications skills Strong listening and presentation skillsAbility to multi-task, prioritise, and manage time effectively Knowledge & Technical Skills Experience working with CRM databases Excellent knowledge of Microsoft 365 Relationship management skills Behaviours linked to Values Growth Mindset: Open and flexible attitude - embraces change Deliver Innovation: Courage to try something new Customer Obsession: Driven by customer satisfaction Professional Approach: Trust in your integrity Teamwork with Diversity: Challenge with respect Location/Travel 10 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AR Hours Monday to Friday, 09:00 - 17:30 (37.5 hours per week) Benefits We create great jobs for great people, and provide: Competitive salary with uncapped commission 26 days paid annual leave, per year (in addition to statutory bank holidays). Increases every year of service up to 5 years Flexibility - We provide a great place to work, with great holiday entitlement and paid parental leave Social - We hold monthly social events such as F1 Arcade racing, bowling and golf organised by our team Great office environment with drinks and snacks provided Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals Pension - We offer a workplace pension scheme with employer contributions from a competitive and flexible pension provider Gym contribution More details on our company can be found onour careers page The Company Virtuoso is a privately-owned, forward-thinking IT Managed Services Provider with offices in London, Kent and Auckland. We implement and manage business platforms and applications for our customers across the UK and NZ. They choose us as their integrated technology partner to help them harness the intelligent Microsoft Cloud. We offer a range of managed and professional services which focus on matching customer requirements to innovative technologies, delivering truly positive business outcomes. Read more about us here: We recognise that our people are our most important asset and are dedicated to training and supporting everyone to achieve their full potential. We place importance on everyone'swellbeing, andcultivate a friendly and dynamic working environment, supporting our strong belief of continuous development both personally and professionally. Our core values underpin our working practices, where everyone understands, embraces and applies our guiding principles to everything we do, creating a space for us all to grow and work as a cohesive team. MINDSET WITH DIVERSITY INNOVATION APPROACH
26/07/2026
Full time
Right to Work All candidates must be eligible to work in the UK The Role Are you looking for a sales career in the technology sector? This is a rare opportunity for a self-motivated and results-orientated candidate with a natural sales ability to launch a career in the technology sector. Noprevioustechnology experience necessary! We are seeking an energetic Business Development Executive to join our UK Sales team. We are a multi-award-winning IT support provider with offices in London, Kent and Auckland. We empower ambitious organisations with modern ways of working by helping them harness the power of the Microsoft Cloud. TheBusinessDevelopmentExecutive is responsible fortelling our story to prospects via outbound phone calls. Theobjectiveis to achieve a steady flow of First Time Appointments (FTAs) for the Outside Sales team. Key Accountabilities Deliver the Virtuoso message to prospective customers Contacting potential new clients using phone and email to gauge interest and plan meetings An excellent communicator on the phone, positive and enthusiastic at all times Work through a daily list of phone calls to suspects and prospects Achieve and maintain a positive rapport with suspects and prospects Sourcenew salesopportunities through inbound leads Researching businesses, individuals, and industry trends to identify potential new client leads and organisations within our target market Manage the sales CRM database by keeping all relevant suspect and prospect information up to date Utilise social media platforms to drive new leads, connections, and meetings Collaborating with the Business Development Manager and Marketing team to identify more effective marketing strategies From time to time attend business events to learn more about the industry and network with other professionals and potential clients Qualifications & Experience Demonstrated track record of achieving goals and objectives Strong phone presence and experience dialling numerous calls per day Excellent verbal and written communications skills Strong listening and presentation skillsAbility to multi-task, prioritise, and manage time effectively Knowledge & Technical Skills Experience working with CRM databases Excellent knowledge of Microsoft 365 Relationship management skills Behaviours linked to Values Growth Mindset: Open and flexible attitude - embraces change Deliver Innovation: Courage to try something new Customer Obsession: Driven by customer satisfaction Professional Approach: Trust in your integrity Teamwork with Diversity: Challenge with respect Location/Travel 10 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AR Hours Monday to Friday, 09:00 - 17:30 (37.5 hours per week) Benefits We create great jobs for great people, and provide: Competitive salary with uncapped commission 26 days paid annual leave, per year (in addition to statutory bank holidays). Increases every year of service up to 5 years Flexibility - We provide a great place to work, with great holiday entitlement and paid parental leave Social - We hold monthly social events such as F1 Arcade racing, bowling and golf organised by our team Great office environment with drinks and snacks provided Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals Pension - We offer a workplace pension scheme with employer contributions from a competitive and flexible pension provider Gym contribution More details on our company can be found onour careers page The Company Virtuoso is a privately-owned, forward-thinking IT Managed Services Provider with offices in London, Kent and Auckland. We implement and manage business platforms and applications for our customers across the UK and NZ. They choose us as their integrated technology partner to help them harness the intelligent Microsoft Cloud. We offer a range of managed and professional services which focus on matching customer requirements to innovative technologies, delivering truly positive business outcomes. Read more about us here: We recognise that our people are our most important asset and are dedicated to training and supporting everyone to achieve their full potential. We place importance on everyone'swellbeing, andcultivate a friendly and dynamic working environment, supporting our strong belief of continuous development both personally and professionally. Our core values underpin our working practices, where everyone understands, embraces and applies our guiding principles to everything we do, creating a space for us all to grow and work as a cohesive team. MINDSET WITH DIVERSITY INNOVATION APPROACH
Job Description: Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
26/07/2026
Full time
Job Description: Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
Web Executive (12 Month Fixed Term Contract) - Banbury: £40,000pa - £45,000pa plus Performance Bonus & Benefits. Bibby Financial Services are growing, and we're looking for a Web Executive to join our Banbury Team on a fixed term basis. The Web Executive will be responsible for the upkeep, maintenance and development of our nine websites, providing best practice guidance and support on design, UX and content. You will manage the day-to-day running of our websites, in line with our content management process, handling and responding to internal requests as well as supporting the Web Operations Specialist in delivering a high-quality user experience. At Bibby Financial Services (BFS), we've been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that's expanding, innovating or breaking into new markets. We're proud to be part of Bibby Line Group, a long-standing family business and one of the UK's oldest independent companies What you'll be doing: Manage all web tickets via our portal, Service Desk Plus, working closely with our international marketing teams to ensure requests are managed efficiently and in line with SLAs. Work closely with our web development agency and other third party vendors to ensure development releases meet requirements and are tested before deployment. Ensure the CMS is fully supported by internal and external technology teams and that functionality is consistent across all regions, resulting in minimal web downtime. Support Web Operations Specialist by working closely with InfoSec and IT teams to understand and manage website risks, including resolution plans in line with our Incident Response Plan. Manage service desk requests and backlogs, liaising with regional teams, and digital agencies to complete/resolve tickets and produce monthly reports. Become a central point of contact for the super user community to support CMS operations and efficiency, working closely with regional teams. Provide an in house design capability to carry out amendments to artwork or imagery for digital/print via InDesign, Canva and Photoshop to ensure they are on brand and fit for web publication. Create training material and guides to support website best practice. Who are we looking for? Proven experience as Web Executive, Web Content Manager, or a similar role with a strong portfolio of projects. Experience in Web design, web content management or a related field. In depth CMS management experience and experience in building and deploying web forms Experience with web analytics (Google Tag Manager, Google Analytics,) and familiarity with SEO principles. Strong UX background with ability to effectively communicate ideas. What you'll get in return 25 days' holiday plus bank holidays, increasing with service, with buy/sell options Performance Bonus Private healthcare for you and your family Company pension scheme Flexible benefits (gym membership, tech, health assessments and more) Access to an online wellbeing centre Discounts with a wide range of retailers Plus, much more! There's no place quite like BFS and we're proud of that. And it's all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what's possible, We deliver what matters, when it matters and We support each other to be our best. We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.
26/07/2026
Full time
Web Executive (12 Month Fixed Term Contract) - Banbury: £40,000pa - £45,000pa plus Performance Bonus & Benefits. Bibby Financial Services are growing, and we're looking for a Web Executive to join our Banbury Team on a fixed term basis. The Web Executive will be responsible for the upkeep, maintenance and development of our nine websites, providing best practice guidance and support on design, UX and content. You will manage the day-to-day running of our websites, in line with our content management process, handling and responding to internal requests as well as supporting the Web Operations Specialist in delivering a high-quality user experience. At Bibby Financial Services (BFS), we've been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that's expanding, innovating or breaking into new markets. We're proud to be part of Bibby Line Group, a long-standing family business and one of the UK's oldest independent companies What you'll be doing: Manage all web tickets via our portal, Service Desk Plus, working closely with our international marketing teams to ensure requests are managed efficiently and in line with SLAs. Work closely with our web development agency and other third party vendors to ensure development releases meet requirements and are tested before deployment. Ensure the CMS is fully supported by internal and external technology teams and that functionality is consistent across all regions, resulting in minimal web downtime. Support Web Operations Specialist by working closely with InfoSec and IT teams to understand and manage website risks, including resolution plans in line with our Incident Response Plan. Manage service desk requests and backlogs, liaising with regional teams, and digital agencies to complete/resolve tickets and produce monthly reports. Become a central point of contact for the super user community to support CMS operations and efficiency, working closely with regional teams. Provide an in house design capability to carry out amendments to artwork or imagery for digital/print via InDesign, Canva and Photoshop to ensure they are on brand and fit for web publication. Create training material and guides to support website best practice. Who are we looking for? Proven experience as Web Executive, Web Content Manager, or a similar role with a strong portfolio of projects. Experience in Web design, web content management or a related field. In depth CMS management experience and experience in building and deploying web forms Experience with web analytics (Google Tag Manager, Google Analytics,) and familiarity with SEO principles. Strong UX background with ability to effectively communicate ideas. What you'll get in return 25 days' holiday plus bank holidays, increasing with service, with buy/sell options Performance Bonus Private healthcare for you and your family Company pension scheme Flexible benefits (gym membership, tech, health assessments and more) Access to an online wellbeing centre Discounts with a wide range of retailers Plus, much more! There's no place quite like BFS and we're proud of that. And it's all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what's possible, We deliver what matters, when it matters and We support each other to be our best. We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.
Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g., ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Desirable: Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Desirable: Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Desirable: Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Desirable: Awareness of agile delivery practices and DevOps principles. Desirable: Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Desirable: Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. Commitment to diversity and accessibility At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. The company's passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
26/07/2026
Full time
Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity Are you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g., ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Desirable: Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Desirable: Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Desirable: Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Desirable: Awareness of agile delivery practices and DevOps principles. Desirable: Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Desirable: Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. Commitment to diversity and accessibility At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. The company's passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Primary Location: GB - Bristol - Coldharbour Lane Additional Locations: GB - Yeovil - Lysander Rd Contract Type: Employee-Permanent Hybrid Working: Onsite
Project Manager Job Description Department: Delivery Services Reports To: Senior Project Manager Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission is to have a Project Management Team where: Everyone is equally valued and understands their contribution, We all feel we're driving forward the best versions of ourselves, We feel equipped to do our jobs and understand why it's important, We feel empowered to do our best, We utilise best practices with our tools and our processes, We put the customer at the heart of what we do, We understand the value of continuous improvement and are always questioning 'could we do better?' The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure. ESG projects vary in size and complexity according to the solution being implemented, ranging from small projects and work requests to multi-year industry change programmes. The Project Manager is accountable for a wide range of projects from small, medium to large scale projects that sit within a programme's / sub-portfolio in various phases of the lifecycle from pipeline to post go-live support. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES The Project Manager is responsible for: Deliver projects within the ESG projects portfolio to the appropriate level of Time/Cost/Quality/Scope with a focus on following the right level of governance relevant to meet company targets. Ensure projects are delivered as efficiently and effectively as possible, with a focus on project closure and handover to BAU. The delivery of all projects within their remit to agreed targets. For engaging with the relevant teams (e.g. sales & account management teams; IT; engineering etc) to ensure successful delivery of committed projects on time, on budget and to the required level of quality, escalating key risks and issues that may prevent this from happening. For engaging with the pre-sales teams to ensure projects are correctly handed over and contractual and commercial terms are understood. Working with Account Managers and / or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues. Producing regular status reports including financial reporting and tracking Identifying, managing and escalating project level risks, issues and dependencies that need close attention and action. Promoting the sharing of lessons learned across the Projects team and beyond. The creation all relevant project related documentation including Statements of Work (SOWs), Project Initiation Documents (PID's) etc. Responsible for establishing trusted client relationships, working with Account Managers and Service Delivery Managers where necessary, to ensure a holistic, effective, and client-centric customer stakeholder management and communication approach. Responsible for building collaborative working relationships at various levels of within the internal ESG organisation, engaging with internal teams (e.g., engineering, operations etc.) to plan a successful delivery of committed projects to meet contractual obligations, whilst supporting them resolve risks and issues that may prevent this from happening. Responsible for working in conjunction with the pre-sales, finance, and internal teams to ensure projects are correctly scoped, planned, sized, and costed where required Responsible for working in conjunction with the wider Delivery Services Team (Consultants, Application Support and Cloud and Technicians Support) to support a sucessful delivery. Responsible for working closely with the Portfolio Support Office (PSO) to ensure standards are understood and adhered to. To serve as a member of the Delivery Services Team demonstrating the key values of Excellence, Passion, Integrity, and Collaboration ABOUT YOU Experience: 2+ years' experience in commercial IT software projects at a minimum of a Project Management role IT software experience in a delivery capacity Experience of the full IT software development lifecycle Experience of projects into commercial organisations Commercial experience of the delivery of projects, with pre-canned products & services Experience of direct customer facing stakeholder management roles, interfacing to customer contacts at project level Experience of owning and running projects budgets c£200k / c100 man days of work Previous experience in the Energy Industry is highly desirable IT delivery of end-to-end projects through full SDLC End-to-end Project lifecycle planning, implementation and governance including reporting & financial management. INT/EXT Stakeholder management & reporting inc. matrix management Differing project types, sizes & delivery in differing methodologies Management of Project Documentation & Control from Initiation to Closure RAID Management Team Management & Mentoring Education: Project Management certification (min Foundation, desirable Practitioner) i.e., PRINCE 2, PMI, AMP - PMQ/PPQ You will be: An experienced Project Manager used to running projects at different sizes and scales Customer facing Commercially aware Hard working and dedicated Tenacious & self-motivated Well organised, thorough Committed to a professional attitude at all times Knowledgeable in both Agile and Waterfall delivery methodologies A completer finisher Hands onHighly organised Able to communicate in a clear and concise way Excellent time and task management capability Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
26/07/2026
Full time
Project Manager Job Description Department: Delivery Services Reports To: Senior Project Manager Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission is to have a Project Management Team where: Everyone is equally valued and understands their contribution, We all feel we're driving forward the best versions of ourselves, We feel equipped to do our jobs and understand why it's important, We feel empowered to do our best, We utilise best practices with our tools and our processes, We put the customer at the heart of what we do, We understand the value of continuous improvement and are always questioning 'could we do better?' The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure. ESG projects vary in size and complexity according to the solution being implemented, ranging from small projects and work requests to multi-year industry change programmes. The Project Manager is accountable for a wide range of projects from small, medium to large scale projects that sit within a programme's / sub-portfolio in various phases of the lifecycle from pipeline to post go-live support. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES The Project Manager is responsible for: Deliver projects within the ESG projects portfolio to the appropriate level of Time/Cost/Quality/Scope with a focus on following the right level of governance relevant to meet company targets. Ensure projects are delivered as efficiently and effectively as possible, with a focus on project closure and handover to BAU. The delivery of all projects within their remit to agreed targets. For engaging with the relevant teams (e.g. sales & account management teams; IT; engineering etc) to ensure successful delivery of committed projects on time, on budget and to the required level of quality, escalating key risks and issues that may prevent this from happening. For engaging with the pre-sales teams to ensure projects are correctly handed over and contractual and commercial terms are understood. Working with Account Managers and / or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues. Producing regular status reports including financial reporting and tracking Identifying, managing and escalating project level risks, issues and dependencies that need close attention and action. Promoting the sharing of lessons learned across the Projects team and beyond. The creation all relevant project related documentation including Statements of Work (SOWs), Project Initiation Documents (PID's) etc. Responsible for establishing trusted client relationships, working with Account Managers and Service Delivery Managers where necessary, to ensure a holistic, effective, and client-centric customer stakeholder management and communication approach. Responsible for building collaborative working relationships at various levels of within the internal ESG organisation, engaging with internal teams (e.g., engineering, operations etc.) to plan a successful delivery of committed projects to meet contractual obligations, whilst supporting them resolve risks and issues that may prevent this from happening. Responsible for working in conjunction with the pre-sales, finance, and internal teams to ensure projects are correctly scoped, planned, sized, and costed where required Responsible for working in conjunction with the wider Delivery Services Team (Consultants, Application Support and Cloud and Technicians Support) to support a sucessful delivery. Responsible for working closely with the Portfolio Support Office (PSO) to ensure standards are understood and adhered to. To serve as a member of the Delivery Services Team demonstrating the key values of Excellence, Passion, Integrity, and Collaboration ABOUT YOU Experience: 2+ years' experience in commercial IT software projects at a minimum of a Project Management role IT software experience in a delivery capacity Experience of the full IT software development lifecycle Experience of projects into commercial organisations Commercial experience of the delivery of projects, with pre-canned products & services Experience of direct customer facing stakeholder management roles, interfacing to customer contacts at project level Experience of owning and running projects budgets c£200k / c100 man days of work Previous experience in the Energy Industry is highly desirable IT delivery of end-to-end projects through full SDLC End-to-end Project lifecycle planning, implementation and governance including reporting & financial management. INT/EXT Stakeholder management & reporting inc. matrix management Differing project types, sizes & delivery in differing methodologies Management of Project Documentation & Control from Initiation to Closure RAID Management Team Management & Mentoring Education: Project Management certification (min Foundation, desirable Practitioner) i.e., PRINCE 2, PMI, AMP - PMQ/PPQ You will be: An experienced Project Manager used to running projects at different sizes and scales Customer facing Commercially aware Hard working and dedicated Tenacious & self-motivated Well organised, thorough Committed to a professional attitude at all times Knowledgeable in both Agile and Waterfall delivery methodologies A completer finisher Hands onHighly organised Able to communicate in a clear and concise way Excellent time and task management capability Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
Primary Place of Work Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD Responsible to Sales and Marketing Director Contract Type Permanent, Full / Part-Time, 5 days a week - 37 hours across core hours of 8.00 - 18.00 Hybrid Role Mon - Thurs in office, Friday working from home Benefits 25 days annual leave, employer pension contributions 3% About Sava School of Surveying The Sava School of Surveying provides education to help look after the UK's 29 million homes. We're a team of 21, based in Milton Keynes, and we now have a new opportunity for an experienced Learning Engagement Manager to join the team. We provide a range of residential surveying vocational qualifications for both new entrants and existing professionals. Overseen by the Awarding Body for the Built Environment and accredited by the Royal Institution of Chartered Surveyors and the Chartered Association of Building Engineers, the qualifications are recognised by top employers and provide the specialist knowledge needed to build a successful career in surveying and valuation. What the job is about This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources are in the right place at the right time, allowing for the smooth running of all Sava training and always delivering an excellent customer experience. You must be customer-focused with meticulous attention to detail and be able to demonstrate strong organisational skills. You will have experience of leading or working within a busy operational or administrative team. In addition, you will be confident using technology and operational systems to plan, track and coordinate activities, ensuring processes run efficiently and accurately. You will be comfortable learning and managing a range of digital platforms, using technology to improve workflows, maintain high service standards, and ensure the successful delivery of training programmes. This role is office-based 4 days a week from our headquarters in Milton Keynes and 1 day a week from home. What you'll be doing You'll be overseeing a number of operational tasks, working with other Sava team members. But you will also have a number of project-based tasks, dependant on business need. You will be coordinating a small team and ensuring that all training is delivered to an exceptionally high standard. The list below is an initial scope of what these tasks could be and will flex according to the needs of the business. Day to day operational tasks Lead, motivate and develop a small operational team, ensuring high levels of performance, engagement and customer service. Monitor team workloads and performance Identifying opportunities to improve efficiency and service delivery. Take an active role in maintaining content with external trainers and our development team, ensuring learning materials remain accurate, up to date and accessible through the appropriate systems. Liaise with our internal and external trainers - booking dates, arranging and running standardisation events, and dealing with any enquiries, while effectively utilising scheduling and communication platforms to coordinate activity. Book and liaise with external training venues across the UK to ensure we are delivering in a safe and pleasant environment, maintaining accurate records and logistics through operational systems. Take responsibility for external webinars that we facilitate between our learners and third party organisations, ensuring all technical platforms are configured and managed to deliver a seamless experience. Deliver a variety of sessions to learners virtually or in person, including webinars and induction sessions for new learners, confidently using digital learning and presentation technologies. Own the learner journey from onboarding through to qualification completion, ensuring a consistently excellent customer experience. Analyse customer feedback, complaints and satisfaction metrics, identifying trends and implementing improvements. Manage a busy email inbox and phone line, prioritising enquiries effectively and ensuring prompt, professional responses. Optimise performance and integrate AI responses to customer queries - across all areas of the customer journey Maintain excellent records of all customer interactions on the customer relationship management (CRM) system, ensuring data accuracy and compliance. Manage and authorise invoices and contracts for external suppliers, using appropriate systems to track approvals and maintain records. Take responsibility for and understand the process for handling complaints, deferrals and cancellations, ensuring all actions are accurately recorded and managed through the appropriate systems. Track levels of complaints and cancellations to make improvements. Ensure high levels of repeat purchase and customer retention Review and improve operational processes, systems and workflows to increase efficiency, scalability and customer satisfaction. In rotation with other members of the business, attend training days and promotional events across the UK to support existing and potential customers Your skills, abilities and attributes A desire to really understand our business - what we sell and deliver to our customers and why they choose Sava. A 'can do' attitude, solution focused with innovative problem solving ideas. Able to self motivate and work on your own initiative whilst managing your time in order to meet deadlines and objectives. Excellent coordination, organisational and people management skills, with the empathy to support colleagues, learners and customers effectively. Excellent written and spoken communication skills that allow you to inform and advise others clearly, instilling confidence and leaving positive impressions. Able to anticipate issues, take responsibility and make informed decisions. Experience of addressing a range of customer issues and resolving them professionally and efficiently. Excellent IT and digital skills, with experience of using Microsoft Office applications, particularly Excel, Word and Outlook, to manage information, analyse data and support operational activities. Technically confident and able to use systems and technology to improve processes, maintain accurate records, generate insights and ensure the smooth delivery of customer facing services. Strong attention to detail, ensuring data accuracy and consistency across all systems and processes. Experience working within education, training, apprenticeships or professional qualifications. Experience using HubSpot Experience managing webinars, virtual learning environments or digital learning platforms. Experience analysing customer feedback and operational data to drive improvements.
26/07/2026
Full time
Primary Place of Work Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD Responsible to Sales and Marketing Director Contract Type Permanent, Full / Part-Time, 5 days a week - 37 hours across core hours of 8.00 - 18.00 Hybrid Role Mon - Thurs in office, Friday working from home Benefits 25 days annual leave, employer pension contributions 3% About Sava School of Surveying The Sava School of Surveying provides education to help look after the UK's 29 million homes. We're a team of 21, based in Milton Keynes, and we now have a new opportunity for an experienced Learning Engagement Manager to join the team. We provide a range of residential surveying vocational qualifications for both new entrants and existing professionals. Overseen by the Awarding Body for the Built Environment and accredited by the Royal Institution of Chartered Surveyors and the Chartered Association of Building Engineers, the qualifications are recognised by top employers and provide the specialist knowledge needed to build a successful career in surveying and valuation. What the job is about This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources are in the right place at the right time, allowing for the smooth running of all Sava training and always delivering an excellent customer experience. You must be customer-focused with meticulous attention to detail and be able to demonstrate strong organisational skills. You will have experience of leading or working within a busy operational or administrative team. In addition, you will be confident using technology and operational systems to plan, track and coordinate activities, ensuring processes run efficiently and accurately. You will be comfortable learning and managing a range of digital platforms, using technology to improve workflows, maintain high service standards, and ensure the successful delivery of training programmes. This role is office-based 4 days a week from our headquarters in Milton Keynes and 1 day a week from home. What you'll be doing You'll be overseeing a number of operational tasks, working with other Sava team members. But you will also have a number of project-based tasks, dependant on business need. You will be coordinating a small team and ensuring that all training is delivered to an exceptionally high standard. The list below is an initial scope of what these tasks could be and will flex according to the needs of the business. Day to day operational tasks Lead, motivate and develop a small operational team, ensuring high levels of performance, engagement and customer service. Monitor team workloads and performance Identifying opportunities to improve efficiency and service delivery. Take an active role in maintaining content with external trainers and our development team, ensuring learning materials remain accurate, up to date and accessible through the appropriate systems. Liaise with our internal and external trainers - booking dates, arranging and running standardisation events, and dealing with any enquiries, while effectively utilising scheduling and communication platforms to coordinate activity. Book and liaise with external training venues across the UK to ensure we are delivering in a safe and pleasant environment, maintaining accurate records and logistics through operational systems. Take responsibility for external webinars that we facilitate between our learners and third party organisations, ensuring all technical platforms are configured and managed to deliver a seamless experience. Deliver a variety of sessions to learners virtually or in person, including webinars and induction sessions for new learners, confidently using digital learning and presentation technologies. Own the learner journey from onboarding through to qualification completion, ensuring a consistently excellent customer experience. Analyse customer feedback, complaints and satisfaction metrics, identifying trends and implementing improvements. Manage a busy email inbox and phone line, prioritising enquiries effectively and ensuring prompt, professional responses. Optimise performance and integrate AI responses to customer queries - across all areas of the customer journey Maintain excellent records of all customer interactions on the customer relationship management (CRM) system, ensuring data accuracy and compliance. Manage and authorise invoices and contracts for external suppliers, using appropriate systems to track approvals and maintain records. Take responsibility for and understand the process for handling complaints, deferrals and cancellations, ensuring all actions are accurately recorded and managed through the appropriate systems. Track levels of complaints and cancellations to make improvements. Ensure high levels of repeat purchase and customer retention Review and improve operational processes, systems and workflows to increase efficiency, scalability and customer satisfaction. In rotation with other members of the business, attend training days and promotional events across the UK to support existing and potential customers Your skills, abilities and attributes A desire to really understand our business - what we sell and deliver to our customers and why they choose Sava. A 'can do' attitude, solution focused with innovative problem solving ideas. Able to self motivate and work on your own initiative whilst managing your time in order to meet deadlines and objectives. Excellent coordination, organisational and people management skills, with the empathy to support colleagues, learners and customers effectively. Excellent written and spoken communication skills that allow you to inform and advise others clearly, instilling confidence and leaving positive impressions. Able to anticipate issues, take responsibility and make informed decisions. Experience of addressing a range of customer issues and resolving them professionally and efficiently. Excellent IT and digital skills, with experience of using Microsoft Office applications, particularly Excel, Word and Outlook, to manage information, analyse data and support operational activities. Technically confident and able to use systems and technology to improve processes, maintain accurate records, generate insights and ensure the smooth delivery of customer facing services. Strong attention to detail, ensuring data accuracy and consistency across all systems and processes. Experience working within education, training, apprenticeships or professional qualifications. Experience using HubSpot Experience managing webinars, virtual learning environments or digital learning platforms. Experience analysing customer feedback and operational data to drive improvements.
