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senior customer experience manager
Evolve IT Support
2nd Line IT Support Engineer
Evolve IT Support Uttoxeter, Staffordshire
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
Kronospan
Business Development Manager
Kronospan Chester, Cheshire
Business Development Manager - KronoBuild Chirk, Wrexham - Employees can work remotely Full-Time, Permanent Do you love the thrill of opening a new account and turning a cold introduction into a long-term customer Kronospan is looking for a driven, relationship-building Business Development Manager to grow our KronoDesign portfolio across distribution, manufacturing and merchant customers. Kronospan is one of the world's largest manufacturers of wood-based panels and decorative surfaces. Our melamine faced boards, HPL, compact and lacquered panels are used every day in furniture, interiors and construction projects around the globe. This is your chance to represent a genuinely market-leading product range, with the backing and resource of a global manufacturer, while having real ownership of your own new business pipeline. Job Description This is a new business role first and foremost. You'll spend your time: Opening new accounts across distribution, manufacturing and merchant businesses. Building and driving a pipeline of qualified new business opportunities. Winning new supply agreements and specification opportunities for our decorative and melamine faced ranges. Building senior relationships with buyers and decision-makers. Representing KronoDesign at industry events and exhibitions. Keeping a finger on the pulse of the decorative panels market and feeding insight back into the business. Qualifications: A proven new business hunter with a track record of opening accounts and hitting growth targets. Experience selling into distribution, manufacturing and/or merchant channels. Background in panel products, decorative surfaces, timber, building materials or a related trade sector (melamine / panel experience is a big plus). Confident negotiator, comfortable at Senior Buyer level. Self-starter who is organised, resilient and energised by the chase of new business. Full, clean driving licence and willingness to travel. Additional Information: Competitive base salary with a performance-related bonus tied to new business growth. Car allowance. The backing of a market-leading manufacturer and an extensive decorative range. Genuine autonomy to build and own your territory. A supportive team and clear route for career progression within KronoDesign. When you click apply you will be taken to our careers page to complete your application.
27/07/2026
Full time
Business Development Manager - KronoBuild Chirk, Wrexham - Employees can work remotely Full-Time, Permanent Do you love the thrill of opening a new account and turning a cold introduction into a long-term customer Kronospan is looking for a driven, relationship-building Business Development Manager to grow our KronoDesign portfolio across distribution, manufacturing and merchant customers. Kronospan is one of the world's largest manufacturers of wood-based panels and decorative surfaces. Our melamine faced boards, HPL, compact and lacquered panels are used every day in furniture, interiors and construction projects around the globe. This is your chance to represent a genuinely market-leading product range, with the backing and resource of a global manufacturer, while having real ownership of your own new business pipeline. Job Description This is a new business role first and foremost. You'll spend your time: Opening new accounts across distribution, manufacturing and merchant businesses. Building and driving a pipeline of qualified new business opportunities. Winning new supply agreements and specification opportunities for our decorative and melamine faced ranges. Building senior relationships with buyers and decision-makers. Representing KronoDesign at industry events and exhibitions. Keeping a finger on the pulse of the decorative panels market and feeding insight back into the business. Qualifications: A proven new business hunter with a track record of opening accounts and hitting growth targets. Experience selling into distribution, manufacturing and/or merchant channels. Background in panel products, decorative surfaces, timber, building materials or a related trade sector (melamine / panel experience is a big plus). Confident negotiator, comfortable at Senior Buyer level. Self-starter who is organised, resilient and energised by the chase of new business. Full, clean driving licence and willingness to travel. Additional Information: Competitive base salary with a performance-related bonus tied to new business growth. Car allowance. The backing of a market-leading manufacturer and an extensive decorative range. Genuine autonomy to build and own your territory. A supportive team and clear route for career progression within KronoDesign. When you click apply you will be taken to our careers page to complete your application.
Senior Android Developer
Moneysupermarket Group
Location: London (Dean Street, Soho) Hybrid: 2 days in the office per week Level: Senior Why Join Us? At MONY Group, we help millions of people save money when it matters most. Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we reach over 24 million unique monthly visitors, saving UK households billions of pounds every year. It's something we're proud of, and you could be part of it. We're creative, collaborative, and ambitious. It's hard work, but it's worth it: you'll leave each day knowing you've made a real difference to our customers and to your team. What Makes Us Different A workplace full of personality; open minded, diverse, and inclusive. Teams that go beyond comparison, working together to innovate and deliver world class experiences. A culture where everyone belongs and every voice matters. About the Role We're looking for an experienced Senior Android Developer to join our Mobile Collective, supporting and growing apps across MoneySavingExpert, Quidco, and MoneySuperMarket. You'll work in full stack, multi disciplinary squads, collaborating with product managers, designers, and engineers. Expect hands on involvement across the entire SDLC, from design and implementation to testing, deployment, and maintenance. We're an AI enabled engineering organisation, using tools like GitHub Copilot and ChatGPT to accelerate delivery and improve code quality. If you're excited about leveraging AI to build better products, you'll fit right in. What You'll Do Lead feature delivery and drive technical strategy within your team. Collaborate with product and design teams for pixel perfect implementation. Write clean, maintainable Kotlin code using Jetpack Compose. Champion best practices: TDD, pairing, mob programming, and continuous delivery. Ensure security is baked in from the start. Debug, optimise, and maintain a high performing codebase. Stay ahead of Android trends and bring fresh ideas to the table. Mentor and support team growth. What We're Looking For Proven experience building Android apps with Kotlin and Jetpack Compose. Strong understanding of mobile architecture and design patterns. Passion for agile development and shipping value fast. Experience with Espresso for testing and Git for version control. Comfortable using AI coding assistants to boost productivity. A collaborative mindset and a drive for continuous improvement. Why MONY Group? Hybrid working: 2 days in the office, the rest where you work best. Learning culture: Dedicated time for development, LinkedIn Learning license, and regular conference attendance. Community: Hack days, socials, and annual Product & Tech meetups. Career growth: Clear progression framework and opportunities to move across teams. Rewards & Benefits 27 days holiday (rising to 30) + bank holidays Bonus scheme Pension up to 6% employer contribution Enhanced shared parental leave (6 months paid for both parents) Work from anywhere scheme (2 weeks per year) Mental health platform access, financial coaching, and more Interview Process A call with one of our Talent Acquisition Team. An interview split into three sections with technical ability questions, a paired programming exercise, and behavioural questions. Our Commitment We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're an inclusive, anti racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We're a place where you can be you. Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we're actively building representation that's more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you're passionate about our purpose of helping households save money and excited about what you could accomplish here, we'd love to hear from you. Ready to Go Beyond Comparison? If you'd like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we'll be happy to help. You can contact the recruiter for this role, Tom at .
27/07/2026
Full time
Location: London (Dean Street, Soho) Hybrid: 2 days in the office per week Level: Senior Why Join Us? At MONY Group, we help millions of people save money when it matters most. Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we reach over 24 million unique monthly visitors, saving UK households billions of pounds every year. It's something we're proud of, and you could be part of it. We're creative, collaborative, and ambitious. It's hard work, but it's worth it: you'll leave each day knowing you've made a real difference to our customers and to your team. What Makes Us Different A workplace full of personality; open minded, diverse, and inclusive. Teams that go beyond comparison, working together to innovate and deliver world class experiences. A culture where everyone belongs and every voice matters. About the Role We're looking for an experienced Senior Android Developer to join our Mobile Collective, supporting and growing apps across MoneySavingExpert, Quidco, and MoneySuperMarket. You'll work in full stack, multi disciplinary squads, collaborating with product managers, designers, and engineers. Expect hands on involvement across the entire SDLC, from design and implementation to testing, deployment, and maintenance. We're an AI enabled engineering organisation, using tools like GitHub Copilot and ChatGPT to accelerate delivery and improve code quality. If you're excited about leveraging AI to build better products, you'll fit right in. What You'll Do Lead feature delivery and drive technical strategy within your team. Collaborate with product and design teams for pixel perfect implementation. Write clean, maintainable Kotlin code using Jetpack Compose. Champion best practices: TDD, pairing, mob programming, and continuous delivery. Ensure security is baked in from the start. Debug, optimise, and maintain a high performing codebase. Stay ahead of Android trends and bring fresh ideas to the table. Mentor and support team growth. What We're Looking For Proven experience building Android apps with Kotlin and Jetpack Compose. Strong understanding of mobile architecture and design patterns. Passion for agile development and shipping value fast. Experience with Espresso for testing and Git for version control. Comfortable using AI coding assistants to boost productivity. A collaborative mindset and a drive for continuous improvement. Why MONY Group? Hybrid working: 2 days in the office, the rest where you work best. Learning culture: Dedicated time for development, LinkedIn Learning license, and regular conference attendance. Community: Hack days, socials, and annual Product & Tech meetups. Career growth: Clear progression framework and opportunities to move across teams. Rewards & Benefits 27 days holiday (rising to 30) + bank holidays Bonus scheme Pension up to 6% employer contribution Enhanced shared parental leave (6 months paid for both parents) Work from anywhere scheme (2 weeks per year) Mental health platform access, financial coaching, and more Interview Process A call with one of our Talent Acquisition Team. An interview split into three sections with technical ability questions, a paired programming exercise, and behavioural questions. Our Commitment We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're an inclusive, anti racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We're a place where you can be you. Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we're actively building representation that's more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you're passionate about our purpose of helping households save money and excited about what you could accomplish here, we'd love to hear from you. Ready to Go Beyond Comparison? If you'd like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we'll be happy to help. You can contact the recruiter for this role, Tom at .
Lead Business Analyst
慨正橡扯 Leeds, Yorkshire
As our new Lead Business Analyst - Data, you will be the heartbeat of our Data Domain analysis capability. In this pivotal hands on leader role, you will be responsible for the coordination of business analysis efforts within your domain, ensuring the right people are working on the right initiatives. You will balance hands on strategic analysis with the line management and development of your team, ensuring we continue to deliver actionable insights to the business. As our Lead Business Analyst - Data, you'll have access to a wide range of benefits, including: Hybrid working (we're in the office 2 days per week). Colleague discounts on flight Jet2holidays. Competitive salary and benefits package (including our discretionary profit share scheme). At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Partner closely with Product Managers, Business Stakeholders, Architects, and Engineering Managers to break down complex portfolio epics and strategic initiatives into smaller, iterative value drops. Coordinate the allocation of Business Analysis resources across Pre Delivery and Delivery to ensure analysis momentum. Retain hands on responsibility for the elicitation and analysis of critical or strategic initiatives, setting the standard for the team. Work hand in hand with Agile Delivery Leads, ensuring impediments, risks and dependencies are understood and managed effectively. Act as the driving force for AI and agentic tool adoption within the BA workflow, automating routine documentation, user story creation, and requirement mapping. Decouple delivery demand from headcount growth by discovering and implementing clever, AI augmented workflows that maximise squad throughput. Champion the use of advanced Business Process Modelling and Data Modelling (e.g. Entity Relationship Diagrams) within the team, ensuring complex workflows and data structures are accurately visualised and governed. Take responsibility for the Line Management of Business Analysts within your domain, executing regular 1 to 1s, conducting performance reviews, and building targeted development plans. Drive the continuous professional development of your team, ensuring knowledge is shared across data domains and that analysts are upskilled in the latest modern data pipelines and tools. Lead the peer review process alongside Senior BAs to ensure all requirements, business rules, and models meet our high quality standards before development begins. Work alongside the Business Analyst Manager to identify talent, conduct interviews, and onboard new members into the team. Partner with counterparts in Application Development to ensure analysis is aligned, dependencies are managed, and the end to end data journey is understood. Champion the translation of complex business concepts into robust functional and non functional requirements, partnering continuously with Architects and Engineering Managers to shape technical design and ensure absolute clarity of business value. Orchestrate the strategic allocation of Business Analysts across Agile Release Trains and value streams, ensuring teams are sustainably resourced to maintain continuous delivery and alignment with enterprise agile cadences. What you'll have: Extensive experience as a Business Analyst with a strong record of delivering value in complex Data Domains. Proven experience in Line Management, with a passion for developing people, conducting performance reviews, and building high performing teams. Expert level understanding of the Scaled Agile Framework (SAFe) and how product, architecture, and engineering interface within an Agile Release Train (ART). Experience working with Engineering Managers and Delivery Leads to triage and allocate work in a fast paced Agile environment. Strong experience operating within complex, data centric enterprise environments (Business Intelligence, Data Warehousing, Data Science, or Analytics Engineering). Conceptual and practical familiarity with modern cloud data platforms (Snowflake, AWS) and data pipelines (dbt, ETL/ELT workflows). Active curiosity and comfort leveraging Generative AI tools to streamline administrative and analytical outputs. Expert level skills in Requirements Engineering, Business Process Modelling (e.g. UML Activity Diagrams, BPMN), and Data Modelling (e.g. Entity Relationship Diagrams). Exceptional storytelling and translation skills-capable of refining complex data engineering issues for business executives and business needs for technical squads. The ability to see the "bigger picture," understanding how data flows across different delivery domains, data domains and managing dependencies accordingly. Exceptional communication skills, capable of influencing senior stakeholders and managing expectations at a strategic level. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
27/07/2026
Full time
As our new Lead Business Analyst - Data, you will be the heartbeat of our Data Domain analysis capability. In this pivotal hands on leader role, you will be responsible for the coordination of business analysis efforts within your domain, ensuring the right people are working on the right initiatives. You will balance hands on strategic analysis with the line management and development of your team, ensuring we continue to deliver actionable insights to the business. As our Lead Business Analyst - Data, you'll have access to a wide range of benefits, including: Hybrid working (we're in the office 2 days per week). Colleague discounts on flight Jet2holidays. Competitive salary and benefits package (including our discretionary profit share scheme). At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Partner closely with Product Managers, Business Stakeholders, Architects, and Engineering Managers to break down complex portfolio epics and strategic initiatives into smaller, iterative value drops. Coordinate the allocation of Business Analysis resources across Pre Delivery and Delivery to ensure analysis momentum. Retain hands on responsibility for the elicitation and analysis of critical or strategic initiatives, setting the standard for the team. Work hand in hand with Agile Delivery Leads, ensuring impediments, risks and dependencies are understood and managed effectively. Act as the driving force for AI and agentic tool adoption within the BA workflow, automating routine documentation, user story creation, and requirement mapping. Decouple delivery demand from headcount growth by discovering and implementing clever, AI augmented workflows that maximise squad throughput. Champion the use of advanced Business Process Modelling and Data Modelling (e.g. Entity Relationship Diagrams) within the team, ensuring complex workflows and data structures are accurately visualised and governed. Take responsibility for the Line Management of Business Analysts within your domain, executing regular 1 to 1s, conducting performance reviews, and building targeted development plans. Drive the continuous professional development of your team, ensuring knowledge is shared across data domains and that analysts are upskilled in the latest modern data pipelines and tools. Lead the peer review process alongside Senior BAs to ensure all requirements, business rules, and models meet our high quality standards before development begins. Work alongside the Business Analyst Manager to identify talent, conduct interviews, and onboard new members into the team. Partner with counterparts in Application Development to ensure analysis is aligned, dependencies are managed, and the end to end data journey is understood. Champion the translation of complex business concepts into robust functional and non functional requirements, partnering continuously with Architects and Engineering Managers to shape technical design and ensure absolute clarity of business value. Orchestrate the strategic allocation of Business Analysts across Agile Release Trains and value streams, ensuring teams are sustainably resourced to maintain continuous delivery and alignment with enterprise agile cadences. What you'll have: Extensive experience as a Business Analyst with a strong record of delivering value in complex Data Domains. Proven experience in Line Management, with a passion for developing people, conducting performance reviews, and building high performing teams. Expert level understanding of the Scaled Agile Framework (SAFe) and how product, architecture, and engineering interface within an Agile Release Train (ART). Experience working with Engineering Managers and Delivery Leads to triage and allocate work in a fast paced Agile environment. Strong experience operating within complex, data centric enterprise environments (Business Intelligence, Data Warehousing, Data Science, or Analytics Engineering). Conceptual and practical familiarity with modern cloud data platforms (Snowflake, AWS) and data pipelines (dbt, ETL/ELT workflows). Active curiosity and comfort leveraging Generative AI tools to streamline administrative and analytical outputs. Expert level skills in Requirements Engineering, Business Process Modelling (e.g. UML Activity Diagrams, BPMN), and Data Modelling (e.g. Entity Relationship Diagrams). Exceptional storytelling and translation skills-capable of refining complex data engineering issues for business executives and business needs for technical squads. The ability to see the "bigger picture," understanding how data flows across different delivery domains, data domains and managing dependencies accordingly. Exceptional communication skills, capable of influencing senior stakeholders and managing expectations at a strategic level. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Senior Service Delivery Manager for Satellite & Telecom
Inbound Talent Livingston, West Lothian
Inbound Talent is recruiting a Service Delivery Manager in Livingston, United Kingdom. This customer-facing role is crucial for managing the service experience of strategic accounts and involves collaboration with sales, projects, and support departments to ensure high-level service delivery. The ideal candidate will have proven experience in service delivery management or customer success, exceptional communication skills, and a proactive approach. The position also offers attractive benefits including performance-based commission and private medical insurance.
27/07/2026
Full time
Inbound Talent is recruiting a Service Delivery Manager in Livingston, United Kingdom. This customer-facing role is crucial for managing the service experience of strategic accounts and involves collaboration with sales, projects, and support departments to ensure high-level service delivery. The ideal candidate will have proven experience in service delivery management or customer success, exceptional communication skills, and a proactive approach. The position also offers attractive benefits including performance-based commission and private medical insurance.
Capital One
Senior Software Development Engineer - SRE
Capital One Nottingham, Nottinghamshire
Role Overview Senior Software Development Engineer - SRE This role will lead the planning and implementation of key SRE initiatives for our cloud based back end services, driving performance, stability, and scalability while fostering a culture of quality, security, and resilience. Responsibilities You will technically lead a group of engineers responsible for maintaining and improving our back end services for our most critical customer and/or data applications within the cloud. Through your team and hands on engineering, help to shape and deliver the goals and vision set out by your Site Reliability Engineering Manager (SREM). Contribute to the major optimisation and improvement themes within the team. Identifying opportunities to reduce operational overheads through observability and service automation. Drive engineering best practice (e.g., Operational Excellence, Security, Quality, Resilience etc.) and set standards across the team and wider SRE community. Innovate within your team and contribute within your technical domain. Deliver key pieces of intent from inception through to design and hands on delivery, in collaboration with your SREM. Estimate, scope and plan your work within an agile environment. Qualifications Production grade experience of developing and managing APIs using Java & Springboot. Excellent understanding of SOLID principles, SOA, HTTP and REST. Good knowledge of Maven or Gradle. Production experience running microservices on container orchestration architectures. Passionate about API testing utilising tools similar to Wiremock, Pact, Postman and Cucumber. Good understanding of API authentication and authorisation mechanisms like OAuth. Knowledge using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within a cloud environment. Strong experience in back end architectural and design patterns. Able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste. Extensive knowledge to successfully identify, troubleshoot and pre empt operational issues. Proactive approach to problem determination, identifying areas for improvement and system bottlenecks. Strong communication skills with proven ability to challenge and motivate technical teams. Learning & Growth Opportunities Broadening your knowledge of the cloud (specifically AWS). Scripting languages (e.g., Python, BASH). Site Reliability Engineering. Solving real world problems and being comfortable working in a complex regulated environment. Location & Work Model This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our office and from home. You will be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
27/07/2026
Full time
Role Overview Senior Software Development Engineer - SRE This role will lead the planning and implementation of key SRE initiatives for our cloud based back end services, driving performance, stability, and scalability while fostering a culture of quality, security, and resilience. Responsibilities You will technically lead a group of engineers responsible for maintaining and improving our back end services for our most critical customer and/or data applications within the cloud. Through your team and hands on engineering, help to shape and deliver the goals and vision set out by your Site Reliability Engineering Manager (SREM). Contribute to the major optimisation and improvement themes within the team. Identifying opportunities to reduce operational overheads through observability and service automation. Drive engineering best practice (e.g., Operational Excellence, Security, Quality, Resilience etc.) and set standards across the team and wider SRE community. Innovate within your team and contribute within your technical domain. Deliver key pieces of intent from inception through to design and hands on delivery, in collaboration with your SREM. Estimate, scope and plan your work within an agile environment. Qualifications Production grade experience of developing and managing APIs using Java & Springboot. Excellent understanding of SOLID principles, SOA, HTTP and REST. Good knowledge of Maven or Gradle. Production experience running microservices on container orchestration architectures. Passionate about API testing utilising tools similar to Wiremock, Pact, Postman and Cucumber. Good understanding of API authentication and authorisation mechanisms like OAuth. Knowledge using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within a cloud environment. Strong experience in back end architectural and design patterns. Able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste. Extensive knowledge to successfully identify, troubleshoot and pre empt operational issues. Proactive approach to problem determination, identifying areas for improvement and system bottlenecks. Strong communication skills with proven ability to challenge and motivate technical teams. Learning & Growth Opportunities Broadening your knowledge of the cloud (specifically AWS). Scripting languages (e.g., Python, BASH). Site Reliability Engineering. Solving real world problems and being comfortable working in a complex regulated environment. Location & Work Model This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our office and from home. You will be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Senior Reward & HR Shared Services Manager
TJ Morris Ltd
The following content displays a map of the jobs location - Liverpool Senior Reward & HR Shared Services Manager Job Reference HO/LW/SRHRSSM/0626/MD Number of Positions: 1 Contract Type: Full Time Permanent Working Hours: 37.50 Location: Liverpool Closing Date: 07/07/2026 Job Category: Head Office Business Unit: HR Package Based in Liverpool Head Office Employee Benefits Discounted onsite gym Contributable company pension scheme 10% store discount at all our retail stores Stream - access to flexible pay, financial wellbeing support, exclusive colleague discounts, savings opportunities, and much more. MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Completely confidential services to you. Low-cost voluntary insured health cash plans and cancer cover Job Introduction We have an exciting opportunity for a Senior Reward & HR Shared Services Manager to join our People team. As a key member of the People Leadership Team, you will play a pivotal role in shaping and influencing our people agenda and supporting the delivery of our wider People Strategy. This role will lead the development and delivery of reward and benefits frameworks, ensuring our employee value proposition remains competitive and aligned to business priorities. You will provide commercially focused insight and expertise to support talent attraction, retention and organisational effectiveness. You'll lead our HR Shared Services function, ensuring the delivery of a high-quality, compliant and insight-led service across the business. You will ensure documentation supporting the employee lifecycle is fit for purpose and administered appropriately to ensuring a position employee experience, driving on time and accurate payment to all colleagues. You will oversee management of People projects including organisation design projects, working closely with the wider People Team. Job Overview Leading market benchmarking, reward trend analysis and pay positioning to provide strategic recommendations that support workforce competitiveness and talent retention. Leading the annual pay review process, ensuring delivery to timescales and budgets while maintaining compliance with UK and international legislation. Developing and implementing reward and benefits frameworks and initiatives that align with business priorities and strengthen our employee value proposition. Providing expert support on organisational design and restructures, including job evaluation, benchmarking and modelling of organisational costs. Managing third-party suppliers and recognition schemes to enhance colleague engagement, while ensuring value for money and compliance with HMRC requirements. Leading the delivery of a high-quality HR shared services function, ensuring strong governance, legislative compliance and achievement of internal service standards. Driving continuous improvement initiatives to enhance service performance, optimise costs and improve the employee experience. Leading the implementation of key HR projects and change initiatives from business case development and stakeholder engagement through to successful adoption. Delivering the commitments within the medium-term People plan and building capability across the team to support wider business objectives. Leading, coaching and developing a team of HR professionals, fostering a high-performing and customer-focused culture. To be successful in this role, you will bring: CIPD Level 7 qualification, or equivalent experience, with significant experience in reward and HR operational management. Proven experience leading and developing teams of HR professionals within a complex, multi-site organisation. Significant expertise in reward and benefits, including pay reviews, benchmarking, job evaluation and organisational design. Experience of leading HR projects and change initiatives, with the ability to deliver outcomes through effective stakeholder engagement and change management. Strong commercial and financial awareness, with the ability to balance business priorities and translate data into practical recommendations. Experience of managing third-party suppliers and contracts to deliver value and service excellence. Sound knowledge of HMRC regulations and legislation relating to reward and benefits. Outstanding communication and interpersonal skills, with the ability to influence, build credibility and develop strong relationships with stakeholders at all levels. Strong coaching and leadership skills, with experience developing high-performing teams and managing competing priorities effectively. Highly developed analytical and problem-solving skills, with the ability to interpret complex information and present meaningful insight to support decision-making. Proficiency in Microsoft Office applications and HR information systems.
27/07/2026
Full time
The following content displays a map of the jobs location - Liverpool Senior Reward & HR Shared Services Manager Job Reference HO/LW/SRHRSSM/0626/MD Number of Positions: 1 Contract Type: Full Time Permanent Working Hours: 37.50 Location: Liverpool Closing Date: 07/07/2026 Job Category: Head Office Business Unit: HR Package Based in Liverpool Head Office Employee Benefits Discounted onsite gym Contributable company pension scheme 10% store discount at all our retail stores Stream - access to flexible pay, financial wellbeing support, exclusive colleague discounts, savings opportunities, and much more. MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Completely confidential services to you. Low-cost voluntary insured health cash plans and cancer cover Job Introduction We have an exciting opportunity for a Senior Reward & HR Shared Services Manager to join our People team. As a key member of the People Leadership Team, you will play a pivotal role in shaping and influencing our people agenda and supporting the delivery of our wider People Strategy. This role will lead the development and delivery of reward and benefits frameworks, ensuring our employee value proposition remains competitive and aligned to business priorities. You will provide commercially focused insight and expertise to support talent attraction, retention and organisational effectiveness. You'll lead our HR Shared Services function, ensuring the delivery of a high-quality, compliant and insight-led service across the business. You will ensure documentation supporting the employee lifecycle is fit for purpose and administered appropriately to ensuring a position employee experience, driving on time and accurate payment to all colleagues. You will oversee management of People projects including organisation design projects, working closely with the wider People Team. Job Overview Leading market benchmarking, reward trend analysis and pay positioning to provide strategic recommendations that support workforce competitiveness and talent retention. Leading the annual pay review process, ensuring delivery to timescales and budgets while maintaining compliance with UK and international legislation. Developing and implementing reward and benefits frameworks and initiatives that align with business priorities and strengthen our employee value proposition. Providing expert support on organisational design and restructures, including job evaluation, benchmarking and modelling of organisational costs. Managing third-party suppliers and recognition schemes to enhance colleague engagement, while ensuring value for money and compliance with HMRC requirements. Leading the delivery of a high-quality HR shared services function, ensuring strong governance, legislative compliance and achievement of internal service standards. Driving continuous improvement initiatives to enhance service performance, optimise costs and improve the employee experience. Leading the implementation of key HR projects and change initiatives from business case development and stakeholder engagement through to successful adoption. Delivering the commitments within the medium-term People plan and building capability across the team to support wider business objectives. Leading, coaching and developing a team of HR professionals, fostering a high-performing and customer-focused culture. To be successful in this role, you will bring: CIPD Level 7 qualification, or equivalent experience, with significant experience in reward and HR operational management. Proven experience leading and developing teams of HR professionals within a complex, multi-site organisation. Significant expertise in reward and benefits, including pay reviews, benchmarking, job evaluation and organisational design. Experience of leading HR projects and change initiatives, with the ability to deliver outcomes through effective stakeholder engagement and change management. Strong commercial and financial awareness, with the ability to balance business priorities and translate data into practical recommendations. Experience of managing third-party suppliers and contracts to deliver value and service excellence. Sound knowledge of HMRC regulations and legislation relating to reward and benefits. Outstanding communication and interpersonal skills, with the ability to influence, build credibility and develop strong relationships with stakeholders at all levels. Strong coaching and leadership skills, with experience developing high-performing teams and managing competing priorities effectively. Highly developed analytical and problem-solving skills, with the ability to interpret complex information and present meaningful insight to support decision-making. Proficiency in Microsoft Office applications and HR information systems.
Quality Manager
Leonardo UK Ltd Luton, Bedfordshire
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
27/07/2026
Full time
Job Description Salary: £69k - £80k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you passionate about driving quality excellence in a complex, high-technology environment where your influence directly impacts customer satisfaction, product performance, and business success? As a Quality Manager within Leonardo's Electronic Warfare business, you will play a pivotal role in shaping quality culture and ensuring the successful delivery of products and programmes that meet the highest customer and regulatory expectations. Working closely with Programme Managers, Engineering, Manufacturing and Senior Stakeholders, you will lead a team of Quality Engineers while providing strategic quality leadership across the full product lifecycle. What you'll do as a Quality Manager Lead the deployment of the Quality Strategy within your assigned Sector, promoting a proactive culture of quality, continuous improvement and customer focus. Provide Leadership and governance across projects, products and services, ensuring compliance with customer, regulatory and business requirements. Develop strong relationships with internal and external customers, acting as the primary quality focal point for your business area. Lead, coach and develop a team of Quality Engineers to deliver quality objectives, build capability and drive high performance. Drive effective Root Cause Corrective Action (RCCA) activities, ensuring sustainable solutions are implemented and lessons learned are embedded. Support programme teams through quality planning, risk management, project assurance and lifecycle reviews. Support the management of non-conformance, customer complaints, cost of quality reduction initiatives and continuous improvement activities. Establish and monitor meaningful quality performance indicators to support data-driven decision making. Represent the Quality Function at Sector, Programme and Integrated Project Team reviews. Deliver independent quality assessments and assurance activities that support programme delivery and risk reduction. What you'll bring Proven experience in a quality Management or Senior Quality Engineering role within aerospace, defence, electronics, advanced manufacturing or other highly regulated industries. Strong Knowledge of quality management systems and standards such as AS9100 and ISO 9001. Demonstrable experience leading Root Cause Corrective Action investigations using recognised methodologies such as 8D, DMAIC or equivalent. Experience applying risk-based quality management and continuous improvement techniques. Strong Quality Governance and Assurance experience. Ability to analyse complex data, identify trends and implement effective improvement strategies. Experience leading and developing teams, driving accountability and delivering results through others. Experience working within programme, engineering and manufacturing environments. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 15% employer contribution) Wellbeing:Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
Strategic Account Manager - Kraken Flexibility
Kraken Digital Asset Exchange
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
27/07/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken's portfolio of Flexibility products and services across multiple markets. Working with one of Kraken's most important and demanding Flexibility customers, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for someone who is highly organised, proactive and comfortable operating in ambiguity. A hands on self starter who can build trust with senior stakeholders, create clarity from complexity and drive progress in a fast moving environment will thrive in this role. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. What you'll do Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions (i.e. Flex as a Service). Act as the primary point of coordination between the customer and Kraken for Flexibility. Build trusted advisor relationships with executive, operational and technical stakeholders. Act as a cross functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success. Act as the customer advocate within Kraken whilst balancing the needs of the wider business. Maintain a deep understanding of high priority features, customer commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed. Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges. Challenge constructively and hold both customer and internal teams accountable for agreed outcomes. Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions. Prepare client reporting, account health and forecasting updates. Lead commercial discussions where required. Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services. What you'll need Experience managing complex enterprise customers. Strong stakeholder management skills. Highly organised and proactive. Ability to lead through influence and create clarity in ambiguous situations. Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships. Strong written and verbal communication skills. Ability to simplify complex topics and communicate them clearly to different audiences. Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed. Demonstrated ability to build trusted relationships. Resilient, accountable and delivery focused. Strong collaboration and influencing skills. Preferred Experience Energy industry experience. Flexibility experience. Experience of commercial negotiations. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Senior Adobe Developer
United States Digital Space LLC
About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting edge media intelligence and data solutions, world class creativity, next generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision making authority but also the support you needed? Can you turn business requirements into excellent technical solutions leveraging Adobe technologies? And would you like to work with some of the world's most skilled marketing automation developers on one of the most advanced CRM/marketing platforms? Then you might be just the one we are looking for! What will your day look like? In the role as an Adobe Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy, and target for the project, followed by designing, developing, and implementing robust solutions leveraging Adobe marketing platforms. Furthermore, your tasks include: Leading the implementation of new features, bug fixes, and complex configurations within Adobe environments. Collaborating with Architects and Technical Project Managers to translate client requirements into precise technical specifications, estimates, and deployment plans. Conducting in depth technical investigations, troubleshooting issues, and proposing effective solutions, often involving advanced programming and integration. Mentoring and providing technical guidance to Associate and other Developers on complex tasks, coding best practices, and problem solving techniques. Ensuring the successful integration, testing, and deployment of client applications and platforms, applying rigorous quality assurance methods. Staying abreast of industry trends and emerging technologies, especially within the Adobe ecosystem, to continually enhance our offerings and provide innovative solutions. Acting as a go to resource for technical challenges, proactively engaging in discussions with clients and internal teams to find the best approach. Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Application Consultants, Technical Project Managers, and other Developers (including Associate, Senior, Lead, and Principal levels) within the technical team. You will also collaborate with Data Specialists and Designers outside of your department. Our common feature is that we all are competent, respectful teammates who go the extra mile to help one another. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy going, dynamic atmosphere where we not only work together - we are great at having fun as well. What do you bring to the table? You are an outgoing and self motivated person who contributes positively to the working environment with your team player attitude. Your previous experience with being a trusted advisor for clients and colleagues means that you are not afraid to express your opinion, and your organized approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: 4+ years of hands on development experience, ideally within an agency or consulting environment, with a strong focus on digital marketing solutions. Proven expertise with Adobe Experience Cloud platforms, such as Adobe Journey Optimizer (AJO), Adobe Campaign Classic, Adobe Marketo Engage, Adobe Analytics, Adobe Experience Platform (AEP), Adobe Target (AT). Strong proficiency in front end and back end technologies including JavaScript, HTML, XML, CSS, and SQL, along with experience in other programming languages (e.g., Python, Java) and API integrations. Active Adobe certifications such as AJO Developer Expert, RTCDP Developer Expert, Adobe Campaign Classic Developer Expert, Adobe Campaign Standard Developer Expert Experience with code versioning systems, automated integration testing, security testing, and secure coding practices. Deep understanding of data models, optimization techniques, and GDPR principles. Excellent communication skills (in English), with the ability to articulate complex technical concepts to diverse audiences (technical and non technical). A proactive and collaborative mindset, with a strong commitment to continuous learning, problem solving, and a growth mindset. A leader in personalized customer experiences VML the company is a world leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
27/07/2026
Full time
About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting edge media intelligence and data solutions, world class creativity, next generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision making authority but also the support you needed? Can you turn business requirements into excellent technical solutions leveraging Adobe technologies? And would you like to work with some of the world's most skilled marketing automation developers on one of the most advanced CRM/marketing platforms? Then you might be just the one we are looking for! What will your day look like? In the role as an Adobe Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy, and target for the project, followed by designing, developing, and implementing robust solutions leveraging Adobe marketing platforms. Furthermore, your tasks include: Leading the implementation of new features, bug fixes, and complex configurations within Adobe environments. Collaborating with Architects and Technical Project Managers to translate client requirements into precise technical specifications, estimates, and deployment plans. Conducting in depth technical investigations, troubleshooting issues, and proposing effective solutions, often involving advanced programming and integration. Mentoring and providing technical guidance to Associate and other Developers on complex tasks, coding best practices, and problem solving techniques. Ensuring the successful integration, testing, and deployment of client applications and platforms, applying rigorous quality assurance methods. Staying abreast of industry trends and emerging technologies, especially within the Adobe ecosystem, to continually enhance our offerings and provide innovative solutions. Acting as a go to resource for technical challenges, proactively engaging in discussions with clients and internal teams to find the best approach. Who are you going to work with? You will become part of an exciting and challenging professional environment, working closely with Architects, Application Consultants, Technical Project Managers, and other Developers (including Associate, Senior, Lead, and Principal levels) within the technical team. You will also collaborate with Data Specialists and Designers outside of your department. Our common feature is that we all are competent, respectful teammates who go the extra mile to help one another. We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy going, dynamic atmosphere where we not only work together - we are great at having fun as well. What do you bring to the table? You are an outgoing and self motivated person who contributes positively to the working environment with your team player attitude. Your previous experience with being a trusted advisor for clients and colleagues means that you are not afraid to express your opinion, and your organized approach helps you meet deadlines and break down projects into manageable chunks. In addition, you have: 4+ years of hands on development experience, ideally within an agency or consulting environment, with a strong focus on digital marketing solutions. Proven expertise with Adobe Experience Cloud platforms, such as Adobe Journey Optimizer (AJO), Adobe Campaign Classic, Adobe Marketo Engage, Adobe Analytics, Adobe Experience Platform (AEP), Adobe Target (AT). Strong proficiency in front end and back end technologies including JavaScript, HTML, XML, CSS, and SQL, along with experience in other programming languages (e.g., Python, Java) and API integrations. Active Adobe certifications such as AJO Developer Expert, RTCDP Developer Expert, Adobe Campaign Classic Developer Expert, Adobe Campaign Standard Developer Expert Experience with code versioning systems, automated integration testing, security testing, and secure coding practices. Deep understanding of data models, optimization techniques, and GDPR principles. Excellent communication skills (in English), with the ability to articulate complex technical concepts to diverse audiences (technical and non technical). A proactive and collaborative mindset, with a strong commitment to continuous learning, problem solving, and a growth mindset. A leader in personalized customer experiences VML the company is a world leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. WPP (VML the company) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Alexander Mann Solutions - Public Sector Resourcing
Lead IT Service Manager
Alexander Mann Solutions - Public Sector Resourcing Milton Keynes, Buckinghamshire
On behalf of FCDO, we are looking for a Lead IT Service Manager (Inside IR35) for a 6 Month contract based Hybrid in Milton Keynes. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As a Lead IT Service Manager, your main responsibilities will be: . Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery . Accountable for the execution of Continual Service Improvement, both within the Service Management function and in the delivery of services . Responsible for the performance of direct reports, ensuring all policies and processes are followed . Recruit, direct, coach, develop and performance manage a team of Service Management resources to drive high performance . Set the vision and strategy for service management, ensuring processes are owned and evolve to meet the organisational strategy . Ensure practices and services are standardised, but adaptable to the needs of different services and customers where appropriate and provide value for money to the customer . Ensure service management considerations are built into new bids/proposals and CR's . Lead the operational input in renegotiating service agreements . Oversee the service operations to ensure quality consumer support . Ensure that service performance reporting is continually aligned to the customers changing requirements . Create and develop effective relationships with senior stakeholders and customers . Manage long-term strategic relationships with operational stakeholders . Ensure that each individual customer service agreement is fulfilled, that customer satisfaction meets ministerial targets and remediation plans are in place where required Essential: . Previous experience with managing change and risk elements . Experience with Automation and AI . Strong experience dealing with multiple senior stakeholders . Previous public sector experience is a must . Active Security Clearance (SC) Desirable: . ServiceNow experience Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant FCDO guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
27/07/2026
Contractor
On behalf of FCDO, we are looking for a Lead IT Service Manager (Inside IR35) for a 6 Month contract based Hybrid in Milton Keynes. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As a Lead IT Service Manager, your main responsibilities will be: . Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery . Accountable for the execution of Continual Service Improvement, both within the Service Management function and in the delivery of services . Responsible for the performance of direct reports, ensuring all policies and processes are followed . Recruit, direct, coach, develop and performance manage a team of Service Management resources to drive high performance . Set the vision and strategy for service management, ensuring processes are owned and evolve to meet the organisational strategy . Ensure practices and services are standardised, but adaptable to the needs of different services and customers where appropriate and provide value for money to the customer . Ensure service management considerations are built into new bids/proposals and CR's . Lead the operational input in renegotiating service agreements . Oversee the service operations to ensure quality consumer support . Ensure that service performance reporting is continually aligned to the customers changing requirements . Create and develop effective relationships with senior stakeholders and customers . Manage long-term strategic relationships with operational stakeholders . Ensure that each individual customer service agreement is fulfilled, that customer satisfaction meets ministerial targets and remediation plans are in place where required Essential: . Previous experience with managing change and risk elements . Experience with Automation and AI . Strong experience dealing with multiple senior stakeholders . Previous public sector experience is a must . Active Security Clearance (SC) Desirable: . ServiceNow experience Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant FCDO guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Business Development Manager - Bright & Beautiful (North)
Pimlico Plumbers Ltd
Business Development ManagerApplylocations: Brackleytime type: Full timeposted on: Posted Todayjob requisition id: JR BASELINE INFORMATION JOB TITLE: Business Development Manager (North) JOB TYPE: Field-Based, Permanent OPERATING LOCATION: Northern England SALARY: £45,000-£50,000 (Depending on experience) HOURS: 40 Hours per week REPORTING TO: Managing Director/Brand Leader ABOUT US Neighborly (yes, without the "u") began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success. Brand Info: Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire. Our Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care PURPOSE OF THE ROLE As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. KEY OUTCOMES Profitable, high-performing Franchisees aligned to the business model Strong, trusted relationships between Franchisees and Head Office Early identification and turnaround of underperforming businesses Consistent use of data, KPIs, and insight to drive decision-making KEY RESPONSIBILITIES Franchise Performance & Growth Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency Partner with Franchisees to develop and deliver robust business plans Monitor KPIs, sales pipelines, and operational performance to drive growth Proactively manage underperformance with early intervention and turnaround planning Set, review, and support sales, growth, and customer service standards Financial & Commercial Insight Build and review financial models, P&Ls, and performance dashboards Identify opportunities to improve profitability and operational efficiency Provide meaningful insight and analysis to support Franchisee decision making Prepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & Onboarding Support new Franchisees through training, launch, and early development Oversee setup activities including vehicles, uniforms, stationery, and systems Support transitions of cluster areas into successful Franchisee operations Accompany Franchisees on customer appointments where appropriate Leadership & Coaching Coach, mentor, and motivate Franchise Business Owners to maximise performance Provide best practice guidance to Franchisees and the if appropriate the wider BDM team Collaborate closely with colleagues across Marketing, Finance, and Operations Support and contribute to continuous improvement initiatives across the network Systems, Standards & Governance Ensure Franchisees operate in line with company standards and brand expectations Deliver training on in house systems to improve productivity and efficiency Maintain accurate, timely performance data and reporting Positively promote company policies and ways of working Strategic Projects & Brand Partnership Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network. Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team. Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Best Practice & Continuous Improvement Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team. Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes. Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities. Lead by example in adopting and promoting data-led decision making and performance insight. Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. Any other reasonable duty that falls within your capabilities. EXPERIENCE/SKILLS/KNOWLEDGE Experience: Proven experience in Business Development, Sales or Commercial Leadership Strong background in business planning, data analysis and performance management Demonstrable P&L and commercial acumen Experience working cross-functionally (Marketing, Finance, Operations) Right to work in the UK with a full UK driving licence Experience working within a franchise environment (desirable) Skills/Competencies: Strategic thinker with strong commercial judgement Analytical, influencer and negotiator Strong problem-solver who acts quickly and decisively Able to manage multiple priorities in a fast-paced environment INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
27/07/2026
Full time
Business Development ManagerApplylocations: Brackleytime type: Full timeposted on: Posted Todayjob requisition id: JR BASELINE INFORMATION JOB TITLE: Business Development Manager (North) JOB TYPE: Field-Based, Permanent OPERATING LOCATION: Northern England SALARY: £45,000-£50,000 (Depending on experience) HOURS: 40 Hours per week REPORTING TO: Managing Director/Brand Leader ABOUT US Neighborly (yes, without the "u") began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success. Brand Info: Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire. Our Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care PURPOSE OF THE ROLE As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. KEY OUTCOMES Profitable, high-performing Franchisees aligned to the business model Strong, trusted relationships between Franchisees and Head Office Early identification and turnaround of underperforming businesses Consistent use of data, KPIs, and insight to drive decision-making KEY RESPONSIBILITIES Franchise Performance & Growth Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency Partner with Franchisees to develop and deliver robust business plans Monitor KPIs, sales pipelines, and operational performance to drive growth Proactively manage underperformance with early intervention and turnaround planning Set, review, and support sales, growth, and customer service standards Financial & Commercial Insight Build and review financial models, P&Ls, and performance dashboards Identify opportunities to improve profitability and operational efficiency Provide meaningful insight and analysis to support Franchisee decision making Prepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & Onboarding Support new Franchisees through training, launch, and early development Oversee setup activities including vehicles, uniforms, stationery, and systems Support transitions of cluster areas into successful Franchisee operations Accompany Franchisees on customer appointments where appropriate Leadership & Coaching Coach, mentor, and motivate Franchise Business Owners to maximise performance Provide best practice guidance to Franchisees and the if appropriate the wider BDM team Collaborate closely with colleagues across Marketing, Finance, and Operations Support and contribute to continuous improvement initiatives across the network Systems, Standards & Governance Ensure Franchisees operate in line with company standards and brand expectations Deliver training on in house systems to improve productivity and efficiency Maintain accurate, timely performance data and reporting Positively promote company policies and ways of working Strategic Projects & Brand Partnership Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network. Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team. Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Best Practice & Continuous Improvement Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team. Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes. Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities. Lead by example in adopting and promoting data-led decision making and performance insight. Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. Any other reasonable duty that falls within your capabilities. EXPERIENCE/SKILLS/KNOWLEDGE Experience: Proven experience in Business Development, Sales or Commercial Leadership Strong background in business planning, data analysis and performance management Demonstrable P&L and commercial acumen Experience working cross-functionally (Marketing, Finance, Operations) Right to work in the UK with a full UK driving licence Experience working within a franchise environment (desirable) Skills/Competencies: Strategic thinker with strong commercial judgement Analytical, influencer and negotiator Strong problem-solver who acts quickly and decisively Able to manage multiple priorities in a fast-paced environment INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
PHS Group Limited
National Business Development Manager
PHS Group Limited Manchester, Lancashire
About The Role National Business Development Manager (NBDM) phs Besafe North (M62 Corridor) Reporting to Sales Director Drive Growth. Win Major Contracts. phs Besafe is looking for an ambitious and commercially focused National BusinessDevelopment Manager to lead new business growth across key sectors including Rail,Transport, Utilities, Automotive, Petrochemical, Aggregates, and Emergency Services.This is a true hunter role, focused on securing high-value contracts worth £50,000+ per annum. You'll build relationships with senior decision-makers, develop tailored PPE and workwear solutions, and convert opportunities into long-term, profitable partnerships. Key Responsibilities Identify, develop, and secure new national accounts and major contracts. Build and manage a strong pipeline through prospecting, networking, and market mapping. Present Besafe's technical workwear, PPE, and garment laundering solutions to prospective customers. Support tender submissions and negotiate commercial agreements. Ensure all opportunities, quotes, and customer activity are accurately maintained in Salesforce. Work closely with Operations, Depot Managers, Customer Support, and Warehouse teams to ensure contracts are operationally deliverable. Manage smooth contract onboarding, including SLAs, documentation, and customer handovers. Provide accurate sales forecasting, pipeline reporting, and market intelligence. About You You will have: A proven track record in new business development, major account acquisition, or strategic sales. Strong technical knowledge of workwear, PPE, garment standards, and compliance requirements. A solid understanding of industrial laundry services and operational delivery. Excellent negotiation, presentation, and stakeholder management skills. Strong commercial awareness and experience developing profitable proposals. Experience using Salesforce or CRM systems. A full UK driving licence. What We Offer £43,000 - £48,000 basic salary OTE £64,000 - £69,000 uncapped Company car or car allowance 23 days holiday plus bank holidays Buy & Sell Holiday Scheme Virtual GP for you and your household phs Perks employee discounts Accredited ILM training and development opportunities Apprenticeship programmes Enhanced parental leave Pension scheme and life assurance Cycle to Work scheme 24/7 wellbeing support Free onsite parking Join phs Besafe If you're a driven business development professional with expertise in technical workwear and PPE solutions, and you're motivated by winning major contracts and delivering growth, we'd love to hear from you. Apply today and help shape the future success of phs Besafe. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
27/07/2026
Full time
About The Role National Business Development Manager (NBDM) phs Besafe North (M62 Corridor) Reporting to Sales Director Drive Growth. Win Major Contracts. phs Besafe is looking for an ambitious and commercially focused National BusinessDevelopment Manager to lead new business growth across key sectors including Rail,Transport, Utilities, Automotive, Petrochemical, Aggregates, and Emergency Services.This is a true hunter role, focused on securing high-value contracts worth £50,000+ per annum. You'll build relationships with senior decision-makers, develop tailored PPE and workwear solutions, and convert opportunities into long-term, profitable partnerships. Key Responsibilities Identify, develop, and secure new national accounts and major contracts. Build and manage a strong pipeline through prospecting, networking, and market mapping. Present Besafe's technical workwear, PPE, and garment laundering solutions to prospective customers. Support tender submissions and negotiate commercial agreements. Ensure all opportunities, quotes, and customer activity are accurately maintained in Salesforce. Work closely with Operations, Depot Managers, Customer Support, and Warehouse teams to ensure contracts are operationally deliverable. Manage smooth contract onboarding, including SLAs, documentation, and customer handovers. Provide accurate sales forecasting, pipeline reporting, and market intelligence. About You You will have: A proven track record in new business development, major account acquisition, or strategic sales. Strong technical knowledge of workwear, PPE, garment standards, and compliance requirements. A solid understanding of industrial laundry services and operational delivery. Excellent negotiation, presentation, and stakeholder management skills. Strong commercial awareness and experience developing profitable proposals. Experience using Salesforce or CRM systems. A full UK driving licence. What We Offer £43,000 - £48,000 basic salary OTE £64,000 - £69,000 uncapped Company car or car allowance 23 days holiday plus bank holidays Buy & Sell Holiday Scheme Virtual GP for you and your household phs Perks employee discounts Accredited ILM training and development opportunities Apprenticeship programmes Enhanced parental leave Pension scheme and life assurance Cycle to Work scheme 24/7 wellbeing support Free onsite parking Join phs Besafe If you're a driven business development professional with expertise in technical workwear and PPE solutions, and you're motivated by winning major contracts and delivering growth, we'd love to hear from you. Apply today and help shape the future success of phs Besafe. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Microsoft 365 Engineer/Consultant
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Microsoft 365 Engineer/Consultant Hybrid (Hertfordshire/North London) £50,000 - £70,000 Ready to take the next step in your Microsoft 365 Consulting career? My client, a leading Microsoft-focused IT Solutions Provider and Managed Services Provider (MSP), is looking to appoint a Microsoft 365 Consultant to join their growing Modern Workplace Practice. This opportunity is perfect for someone who already has a strong Microsoft 365 background and is looking to progress their career, working on enterprise-scale projects across Modern Workplace, collaboration, identity, endpoint management and security. You'll join a highly experienced team delivering Microsoft 365 transformation projects for customers across multiple industries, with ongoing investment in your development, Microsoft certifications and a clear path towards Senior Consultant or Solution Architect. If you're passionate about helping organisations embrace Microsoft's Modern Workplace technologies, this is an outstanding opportunity. The Role As a Microsoft 365 Consultant, you'll be responsible for designing, implementing and delivering Microsoft 365 solutions for a broad range of enterprise customers. You'll work closely with customers, project managers and technical teams to deliver Modern Workplace projects including Microsoft 365 migrations, endpoint management, identity, collaboration, security and cloud transformation initiatives. This is a customer-facing consultancy role where you'll act as a trusted technical advisor while continuing to develop your technical expertise across the Microsoft ecosystem. What You'll Be Working With You'll gain exposure across a broad Microsoft Modern Workplace technology stack, including: Microsoft 365 Microsoft Intune Microsoft Entra ID Microsoft Endpoint Manager Microsoft Configuration Manager (MECM/SCCM) Windows Autopilot Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview Microsoft Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Teams Phone Teams Rooms Microsoft Viva Microsoft 365 Copilot Conditional Access Multi-Factor Authentication (MFA) Identity & Access Management Mobile Device Management (MDM) Mobile Application Management (MAM) Azure Virtual Desktop Azure AD Connect/Entra Connect Hybrid Identity Group Policy Windows 10 & Windows 11 PowerShell Microsoft Graph MigrationWiz Quest Migration Manager ShareGate Cloud Security & Compliance What They're Looking For You'll already have commercial experience delivering Microsoft 365 solutions and be looking to build on that foundation. You'll ideally have experience across many of the following: Microsoft 365 administration and consultancy Microsoft Intune Endpoint Manager Windows Autopilot Microsoft Entra ID Exchange Online SharePoint Online Microsoft Teams OneDrive Microsoft Defender Microsoft Purview Conditional Access MFA Mobile Device Management (MDM) Microsoft 365 migrations Tenant-to-tenant migrations Quest migration tooling ShareGate PowerShell Windows Server Active Directory Hybrid identity Excellent troubleshooting skills Strong customer-facing consultancy experience Desirable Microsoft certifications such as MS-102, MD-102, SC-300, SC-200 or AZ-104 Experience working within an IT Solutions Provider, MSP or Professional Services environment Microsoft 365 Copilot deployment experience Experience delivering Microsoft security and compliance projects Azure fundamentals and integration with Microsoft 365 The Person My client is looking for someone who combines strong technical capability with excellent consultancy skills. You'll be someone who: Is passionate about Microsoft Modern Workplace technologies Enjoys working directly with customers Takes ownership of projects from design through to delivery Can communicate confidently with technical and business stakeholders Is proactive and solutions-focused Has a genuine desire to continue learning and developing Wants to progress into Senior Consultant or Solution Architect roles What's On Offer Salary of £50,000 - £70,000 Fully funded Microsoft training and certifications Structured career progression Exposure to enterprise-scale Microsoft 365 transformation programmes Opportunities to work alongside experienced Microsoft Architects Access to the latest Microsoft Modern Workplace technologies, including Copilot and AI Hybrid working Excellent benefits package A collaborative, supportive and highly technical culture Apply If you're currently working as a Microsoft 365 Consultant, Modern Workplace Consultant, Intune Consultant, Endpoint Consultant, EUC Consultant, Microsoft Consultant, Infrastructure Consultant or Senior Infrastructure Engineer and you're looking for the next step in your career, I'd love to hear from you. This is an opportunity to join a business that is investing heavily in Microsoft technologies, delivering market-leading Modern Workplace solutions and developing the next generation of Microsoft consultants. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Microsoft 365 Engineer/Consultant Location: Hybrid (Hertfordshire/North London) Salary: £50,000 - £70,000
27/07/2026
Full time
Microsoft 365 Engineer/Consultant Hybrid (Hertfordshire/North London) £50,000 - £70,000 Ready to take the next step in your Microsoft 365 Consulting career? My client, a leading Microsoft-focused IT Solutions Provider and Managed Services Provider (MSP), is looking to appoint a Microsoft 365 Consultant to join their growing Modern Workplace Practice. This opportunity is perfect for someone who already has a strong Microsoft 365 background and is looking to progress their career, working on enterprise-scale projects across Modern Workplace, collaboration, identity, endpoint management and security. You'll join a highly experienced team delivering Microsoft 365 transformation projects for customers across multiple industries, with ongoing investment in your development, Microsoft certifications and a clear path towards Senior Consultant or Solution Architect. If you're passionate about helping organisations embrace Microsoft's Modern Workplace technologies, this is an outstanding opportunity. The Role As a Microsoft 365 Consultant, you'll be responsible for designing, implementing and delivering Microsoft 365 solutions for a broad range of enterprise customers. You'll work closely with customers, project managers and technical teams to deliver Modern Workplace projects including Microsoft 365 migrations, endpoint management, identity, collaboration, security and cloud transformation initiatives. This is a customer-facing consultancy role where you'll act as a trusted technical advisor while continuing to develop your technical expertise across the Microsoft ecosystem. What You'll Be Working With You'll gain exposure across a broad Microsoft Modern Workplace technology stack, including: Microsoft 365 Microsoft Intune Microsoft Entra ID Microsoft Endpoint Manager Microsoft Configuration Manager (MECM/SCCM) Windows Autopilot Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview Microsoft Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Teams Phone Teams Rooms Microsoft Viva Microsoft 365 Copilot Conditional Access Multi-Factor Authentication (MFA) Identity & Access Management Mobile Device Management (MDM) Mobile Application Management (MAM) Azure Virtual Desktop Azure AD Connect/Entra Connect Hybrid Identity Group Policy Windows 10 & Windows 11 PowerShell Microsoft Graph MigrationWiz Quest Migration Manager ShareGate Cloud Security & Compliance What They're Looking For You'll already have commercial experience delivering Microsoft 365 solutions and be looking to build on that foundation. You'll ideally have experience across many of the following: Microsoft 365 administration and consultancy Microsoft Intune Endpoint Manager Windows Autopilot Microsoft Entra ID Exchange Online SharePoint Online Microsoft Teams OneDrive Microsoft Defender Microsoft Purview Conditional Access MFA Mobile Device Management (MDM) Microsoft 365 migrations Tenant-to-tenant migrations Quest migration tooling ShareGate PowerShell Windows Server Active Directory Hybrid identity Excellent troubleshooting skills Strong customer-facing consultancy experience Desirable Microsoft certifications such as MS-102, MD-102, SC-300, SC-200 or AZ-104 Experience working within an IT Solutions Provider, MSP or Professional Services environment Microsoft 365 Copilot deployment experience Experience delivering Microsoft security and compliance projects Azure fundamentals and integration with Microsoft 365 The Person My client is looking for someone who combines strong technical capability with excellent consultancy skills. You'll be someone who: Is passionate about Microsoft Modern Workplace technologies Enjoys working directly with customers Takes ownership of projects from design through to delivery Can communicate confidently with technical and business stakeholders Is proactive and solutions-focused Has a genuine desire to continue learning and developing Wants to progress into Senior Consultant or Solution Architect roles What's On Offer Salary of £50,000 - £70,000 Fully funded Microsoft training and certifications Structured career progression Exposure to enterprise-scale Microsoft 365 transformation programmes Opportunities to work alongside experienced Microsoft Architects Access to the latest Microsoft Modern Workplace technologies, including Copilot and AI Hybrid working Excellent benefits package A collaborative, supportive and highly technical culture Apply If you're currently working as a Microsoft 365 Consultant, Modern Workplace Consultant, Intune Consultant, Endpoint Consultant, EUC Consultant, Microsoft Consultant, Infrastructure Consultant or Senior Infrastructure Engineer and you're looking for the next step in your career, I'd love to hear from you. This is an opportunity to join a business that is investing heavily in Microsoft technologies, delivering market-leading Modern Workplace solutions and developing the next generation of Microsoft consultants. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Microsoft 365 Engineer/Consultant Location: Hybrid (Hertfordshire/North London) Salary: £50,000 - £70,000
Senior Project Manager
Genesys Cloud Services, Inc.
Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
27/07/2026
Full time
Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Curo Services
Software Team Manager - C++ Leadership
Curo Services Paignton, Devon
Subject - Software Team Manager - C++ Leadership Location: Paignton, Devon - On-site or Hybrid (3 days per week on-site) Benefits: 25 days' annual leave, employer pension contributions up to 8%, private medical insurance for employee & dependants, life assurance (4x salary), spouse death in service pension and group income protection. The Client: Curo are partnering with a globally recognised engineering organisation that develops market-leading software and hardware solutions supporting communications, positioning and defence technologies. Their cutting-edge test, assurance and positioning solutions help customers accelerate innovation from development through to real-world deployment. This is an opportunity to join a business at the forefront of technological innovation whilst leading a highly skilled engineering team. The Candidate: The successful candidate will have management responsibility for the Software Development team whilst providing technical leadership across the architecture, design, development and delivery of the core software product portfolio. This is an opportunity to lead both people and projects, influencing technical direction whilst developing a high-performing engineering team. The Role: Reporting to the Senior Software Team Manager, you'll work closely with Engineering Management, Product Management, Supply Chain, Business Development and the PMO. You'll balance people leadership with technical oversight, resource planning and the successful delivery of multiple software development projects whilst championing engineering best practice. Duties: Lead and coordinate the Software Development team. Provide technical leadership across multidisciplinary engineering projects. Contribute to the software vision, strategy, architecture and product development. Oversee software project planning, execution and delivery with the PMO. Support technical and commercial proposals for new opportunities. Promote engineering best practice and robust design standards. Mentor, coach and develop engineers. Manage resource planning and technical priorities. Contribute to design reviews and continuous improvement. Requirements: Proven Software Team Leadership experience. Demonstrable Programme Management experience. Strong C++ background with Python experience. Software architecture and technical leadership. Waterfall and Agile methodologies. Git, JIRA and Confluence. New Product Introduction (NPI) experience. Knowledge of Project Management tools and methods. Excellent communication, presentation and stakeholder management skills. Demonstrable mentoring and coaching experience. Ability to inspire, motivate and develop engineers. Experience leading multidisciplinary projects through the product life cycle. Comfortable working on defence-related projects. Strong commercial awareness and business acumen. To apply for this Software Team Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
27/07/2026
Full time
Subject - Software Team Manager - C++ Leadership Location: Paignton, Devon - On-site or Hybrid (3 days per week on-site) Benefits: 25 days' annual leave, employer pension contributions up to 8%, private medical insurance for employee & dependants, life assurance (4x salary), spouse death in service pension and group income protection. The Client: Curo are partnering with a globally recognised engineering organisation that develops market-leading software and hardware solutions supporting communications, positioning and defence technologies. Their cutting-edge test, assurance and positioning solutions help customers accelerate innovation from development through to real-world deployment. This is an opportunity to join a business at the forefront of technological innovation whilst leading a highly skilled engineering team. The Candidate: The successful candidate will have management responsibility for the Software Development team whilst providing technical leadership across the architecture, design, development and delivery of the core software product portfolio. This is an opportunity to lead both people and projects, influencing technical direction whilst developing a high-performing engineering team. The Role: Reporting to the Senior Software Team Manager, you'll work closely with Engineering Management, Product Management, Supply Chain, Business Development and the PMO. You'll balance people leadership with technical oversight, resource planning and the successful delivery of multiple software development projects whilst championing engineering best practice. Duties: Lead and coordinate the Software Development team. Provide technical leadership across multidisciplinary engineering projects. Contribute to the software vision, strategy, architecture and product development. Oversee software project planning, execution and delivery with the PMO. Support technical and commercial proposals for new opportunities. Promote engineering best practice and robust design standards. Mentor, coach and develop engineers. Manage resource planning and technical priorities. Contribute to design reviews and continuous improvement. Requirements: Proven Software Team Leadership experience. Demonstrable Programme Management experience. Strong C++ background with Python experience. Software architecture and technical leadership. Waterfall and Agile methodologies. Git, JIRA and Confluence. New Product Introduction (NPI) experience. Knowledge of Project Management tools and methods. Excellent communication, presentation and stakeholder management skills. Demonstrable mentoring and coaching experience. Ability to inspire, motivate and develop engineers. Experience leading multidisciplinary projects through the product life cycle. Comfortable working on defence-related projects. Strong commercial awareness and business acumen. To apply for this Software Team Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Senior .Net Engineer
慨正橡扯
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat is looking to hire a Backend Software Engineer for our Customer Order Platform team. In this role, you'll be a key player in optimising our customer order platform to enable a seamless order journey. You'll design and develop scalable, high-quality software solutions that enhance the customer experience on a global scale. Location: Hybrid- 3 days a week from our London office & 2 days working from home Reporting to: Technology Manager These are some of the key components to the position: Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technology Manager Keep to the processes, standards and designs that your team has agreed on Implement new features, ensuring established code quality standards but also actively improve code quality in the wider team by pairing, contributing to peer reviews & knowledge sharing Take responsibility for supporting your changes all the way through to proving that they work well - and continue to work well - in production What will you bring to the team? Experience in .NET & C# Solid understanding of HTTP and RESTful design Knowledgeable in both SQL and NoSQL database systems Solid foundation in software engineering principles and best practices, including data structures, design patterns, microservices, event-driven architectures, object-oriented design, and code optimization. Well-versed in Git VCS Proficient in DevOps practices with hands-on experience in CI/CD pipelines Ability to work independently and collaborate to solve complex problems Willingness to learn and grow professionally in a team environment, and contribute to company's vision and developing its products At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
27/07/2026
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat is looking to hire a Backend Software Engineer for our Customer Order Platform team. In this role, you'll be a key player in optimising our customer order platform to enable a seamless order journey. You'll design and develop scalable, high-quality software solutions that enhance the customer experience on a global scale. Location: Hybrid- 3 days a week from our London office & 2 days working from home Reporting to: Technology Manager These are some of the key components to the position: Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technology Manager Keep to the processes, standards and designs that your team has agreed on Implement new features, ensuring established code quality standards but also actively improve code quality in the wider team by pairing, contributing to peer reviews & knowledge sharing Take responsibility for supporting your changes all the way through to proving that they work well - and continue to work well - in production What will you bring to the team? Experience in .NET & C# Solid understanding of HTTP and RESTful design Knowledgeable in both SQL and NoSQL database systems Solid foundation in software engineering principles and best practices, including data structures, design patterns, microservices, event-driven architectures, object-oriented design, and code optimization. Well-versed in Git VCS Proficient in DevOps practices with hands-on experience in CI/CD pipelines Ability to work independently and collaborate to solve complex problems Willingness to learn and grow professionally in a team environment, and contribute to company's vision and developing its products At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Senior Forward Deployed Engineer (FDE, Full Stack)
United States Digital Space LLC
We're hiring for multiple roles within our FDE team. As a Forward Deployed Engineer (FDE), you will work with customers to build and productionize solutions to their data & AI challenges using the company platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get the most value out of their data. This is a hands on, customer facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specifications with exceptional customer empathy. The impact you will have: Production Solution Delivery: Lead impactful customer technical projects by delivering production grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration Transformational Impact: Guide strategic customers as they implement transformational big data projects, including end to end design, build and deployment of industry leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects that lead to a customer's successful understanding, evaluation and adoption of the company. Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and the company best practices. Work with the company technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customers' needs. Work with Engineering and the company Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues. Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the company product roadmap. What we look for: Experience in data engineering, data platforms & analytics, or software engineering / full stack development Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one Deep experience with distributed computing with Apache Spark and knowledge of Spark runtime internals Familiarity with CI/CD for production deployments Working knowledge of MLOps, ML/AI models and AI APIs Design and deployment of performant production end to end data architectures and applications that combine data pipelines, ML/AI models, and user facing interfaces. Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions. Documentation and white boarding skills. Experience working with enterprise clients and managing conflicts across a broad stakeholder range Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of the company based solutions to complete customer projects. Travel to customers 20% of the time the company Certification - an advantage Benefits At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
27/07/2026
Full time
We're hiring for multiple roles within our FDE team. As a Forward Deployed Engineer (FDE), you will work with customers to build and productionize solutions to their data & AI challenges using the company platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get the most value out of their data. This is a hands on, customer facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specifications with exceptional customer empathy. The impact you will have: Production Solution Delivery: Lead impactful customer technical projects by delivering production grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration Transformational Impact: Guide strategic customers as they implement transformational big data projects, including end to end design, build and deployment of industry leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects that lead to a customer's successful understanding, evaluation and adoption of the company. Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and the company best practices. Work with the company technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customers' needs. Work with Engineering and the company Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues. Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the company product roadmap. What we look for: Experience in data engineering, data platforms & analytics, or software engineering / full stack development Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one Deep experience with distributed computing with Apache Spark and knowledge of Spark runtime internals Familiarity with CI/CD for production deployments Working knowledge of MLOps, ML/AI models and AI APIs Design and deployment of performant production end to end data architectures and applications that combine data pipelines, ML/AI models, and user facing interfaces. Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions. Documentation and white boarding skills. Experience working with enterprise clients and managing conflicts across a broad stakeholder range Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of the company based solutions to complete customer projects. Travel to customers 20% of the time the company Certification - an advantage Benefits At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Metropolitan Police
Senior Network Engineer (Hiring Immediately)
Metropolitan Police City, Birmingham
Senior Network Engineer - Band N - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £ 52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. A focus on improving internal systems Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Desirables Good experience of network and infrastructure monitoring tools. Experience of VOIP and video conferencing. Experience of converged infrastructure / network virtualisation. Experience of network design and documentation. Experience of load balancer technologies. Experience of network hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3 August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
27/07/2026
Full time
Senior Network Engineer - Band N - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £ 52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. A focus on improving internal systems Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Desirables Good experience of network and infrastructure monitoring tools. Experience of VOIP and video conferencing. Experience of converged infrastructure / network virtualisation. Experience of network design and documentation. Experience of load balancer technologies. Experience of network hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3 August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Senior Software Engineer I - Contacts Team
United States Digital Space LLC
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description The Contacts team is a core team at Wise, dedicated to making adding, finding, and managing your recipients as easy as possible. We own this experience end-to-end: from the scalable platform securing tens of millions of bank accounts customers send to, to the intelligent search algorithms and local integrations (like Pix) that power discovery, all the way to the customer-facing screens where users interact with their counterparties. The team is integral to Wise's day-to-day operations - if our services go down, Wise goes down. How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and London offices. What will you be working on? You will be part of an autonomous team, driving the technical vision for the backend solution powering the recipient's user experience. You will help us scale-up and build a world class recipient management product. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience working with large scale distributed systems You have Java knowledge You have experience working with relational and non-relational databases, query optimisation and designing schemas You have a strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain points You enjoy collaborating with others and bringing people together to solve a problem You have experience in designing, deploying and maintaining clean RESTful APIs You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code and believe in Test Driven Development Nice to have: You have experience with Spring boot You have worked with BFFs (Backend-for-Frontends) Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on Instagram
27/07/2026
Full time
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description The Contacts team is a core team at Wise, dedicated to making adding, finding, and managing your recipients as easy as possible. We own this experience end-to-end: from the scalable platform securing tens of millions of bank accounts customers send to, to the intelligent search algorithms and local integrations (like Pix) that power discovery, all the way to the customer-facing screens where users interact with their counterparties. The team is integral to Wise's day-to-day operations - if our services go down, Wise goes down. How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and London offices. What will you be working on? You will be part of an autonomous team, driving the technical vision for the backend solution powering the recipient's user experience. You will help us scale-up and build a world class recipient management product. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience working with large scale distributed systems You have Java knowledge You have experience working with relational and non-relational databases, query optimisation and designing schemas You have a strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain points You enjoy collaborating with others and bringing people together to solve a problem You have experience in designing, deploying and maintaining clean RESTful APIs You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code and believe in Test Driven Development Nice to have: You have experience with Spring boot You have worked with BFFs (Backend-for-Frontends) Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on Instagram

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