Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Operational Excellence team are looking for an experienced Business Analyst to join the team. Baringa has grown so fast, and it continues to grow rapidly. Those new joiners keep on coming! We are a global function supporting the firm as it enters new markets. We are re-architecting and evolving our cloud-based business systems and infrastructure. We are on a mission to develop great technology products, deliver great services, and protect the trust our people and clients place in us. We have installed a new operating system for ourselves, and rebooted what was a corporate IT department into a corporate technology company, transforming the way we work. Now we are building for the next era of work. AI is becoming part of the fabric of how Baringa operates, and we are developing the products and platforms that will help colleagues find knowledge, act on insight, navigate complexity, and get work done with greater speed, quality, and confidence. Some of this will be visible through intelligent experiences and agentic systems. Some of it will sit beneath the surface: data products, workflow platforms, integrations, automations, cyber security, governance, and the architecture that makes all of it safe, scalable, resilient, and useful. So much to build on, so much to progress. So much to deliver. So much to play for! Do you know what though? We are going to do it. All of it and more. We have the support to drive change. We have the belief. We are going to do great things. Come and join us! What you will be doing The Operational Excellence team sits within Technology & Cyber and acts as the bridge between process excellence and the ServiceNow Centre of Excellence. This is a highly visible role with the freedom to shape your own remit, influence how we work, and drive continuous improvement across the function. You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates. Having a heavy involvement in our ServiceNow roadmap alongside our developers. Creation of user stories, enhancements, defects and feature request that help shape how we deliver improvements and digital transformation across the business. An involvement in workshops, training and UAT for both colleagues and the wider business. Extending your scope to other team domains, with an initial focus on IT Services (our largest team in the Run domain) and aide us on our journey to be process-driven end-to-end. Map, document and re-design processes. Some of these processes will make it back to our ServiceNow COE to be automated, some will be mapped as-is and some will require people or process changes rather than technology changes - you will be key in all of it. Working across Plan, Build and Run. Simply put this means being able to shift between planning stages, business-as-usual and project related work. Be a champion of both Operational Excellence and ServiceNow COE. Automation, AI, Deflection and UX should be top of mind always. Help us to make data- driven-decisions. Your skills and experience A technology focused professional. Ideally with experience of ServiceNow, or similar platforms. Although more importantly - Positive, passionate, high-energy. Able to operate in a fast-paced, high-change environment with autonomy. Able to handle ambiguity. Good written and verbal communication skills. Exposure to Agile ways of working and tooling highly desirable. Knows what good looks like. Experience of working within a process and data driven environment. Not afraid to challenge the status quo. You'll bring fresh perspectives. You play nice with others. You are kind. You give respect, and you expect it in return. Ideally trained and qualified in business analysis or related. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. You can be a part of our 'Great Place to Work' - with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we've achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice . click apply for full job details
27/07/2026
Full time
Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Operational Excellence team are looking for an experienced Business Analyst to join the team. Baringa has grown so fast, and it continues to grow rapidly. Those new joiners keep on coming! We are a global function supporting the firm as it enters new markets. We are re-architecting and evolving our cloud-based business systems and infrastructure. We are on a mission to develop great technology products, deliver great services, and protect the trust our people and clients place in us. We have installed a new operating system for ourselves, and rebooted what was a corporate IT department into a corporate technology company, transforming the way we work. Now we are building for the next era of work. AI is becoming part of the fabric of how Baringa operates, and we are developing the products and platforms that will help colleagues find knowledge, act on insight, navigate complexity, and get work done with greater speed, quality, and confidence. Some of this will be visible through intelligent experiences and agentic systems. Some of it will sit beneath the surface: data products, workflow platforms, integrations, automations, cyber security, governance, and the architecture that makes all of it safe, scalable, resilient, and useful. So much to build on, so much to progress. So much to deliver. So much to play for! Do you know what though? We are going to do it. All of it and more. We have the support to drive change. We have the belief. We are going to do great things. Come and join us! What you will be doing The Operational Excellence team sits within Technology & Cyber and acts as the bridge between process excellence and the ServiceNow Centre of Excellence. This is a highly visible role with the freedom to shape your own remit, influence how we work, and drive continuous improvement across the function. You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates. Having a heavy involvement in our ServiceNow roadmap alongside our developers. Creation of user stories, enhancements, defects and feature request that help shape how we deliver improvements and digital transformation across the business. An involvement in workshops, training and UAT for both colleagues and the wider business. Extending your scope to other team domains, with an initial focus on IT Services (our largest team in the Run domain) and aide us on our journey to be process-driven end-to-end. Map, document and re-design processes. Some of these processes will make it back to our ServiceNow COE to be automated, some will be mapped as-is and some will require people or process changes rather than technology changes - you will be key in all of it. Working across Plan, Build and Run. Simply put this means being able to shift between planning stages, business-as-usual and project related work. Be a champion of both Operational Excellence and ServiceNow COE. Automation, AI, Deflection and UX should be top of mind always. Help us to make data- driven-decisions. Your skills and experience A technology focused professional. Ideally with experience of ServiceNow, or similar platforms. Although more importantly - Positive, passionate, high-energy. Able to operate in a fast-paced, high-change environment with autonomy. Able to handle ambiguity. Good written and verbal communication skills. Exposure to Agile ways of working and tooling highly desirable. Knows what good looks like. Experience of working within a process and data driven environment. Not afraid to challenge the status quo. You'll bring fresh perspectives. You play nice with others. You are kind. You give respect, and you expect it in return. Ideally trained and qualified in business analysis or related. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. You can be a part of our 'Great Place to Work' - with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we've achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice . click apply for full job details
Job Title: Oracle Service Delivery Manager Position Type: Full-time Location:United Kingdom(Remote/Hybrid) Experience Level: 5+ years Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
26/07/2026
Full time
Job Title: Oracle Service Delivery Manager Position Type: Full-time Location:United Kingdom(Remote/Hybrid) Experience Level: 5+ years Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
Atos Group in the UK seeks a ServiceNow specialist to lead design workshops, engage with customers, and deliver end-to-end ServiceNow solutions from design to testing. You will collaborate with Pre-Sales and Delivery teams, mentor colleagues, and drive cross-functional initiatives, with travel and UK security clearance required. Strong knowledge of ITSM, ITBM, ITOM or HR products, plus REST/SOAP and relational databases, is essential.
26/07/2026
Full time
Atos Group in the UK seeks a ServiceNow specialist to lead design workshops, engage with customers, and deliver end-to-end ServiceNow solutions from design to testing. You will collaborate with Pre-Sales and Delivery teams, mentor colleagues, and drive cross-functional initiatives, with travel and UK security clearance required. Strong knowledge of ITSM, ITBM, ITOM or HR products, plus REST/SOAP and relational databases, is essential.
Experis - ManpowerGroup is seeking a Senior Observability Engineer to lead the Dynatrace observability practice for a UK client. You will own architecture, design, deployment, and ongoing optimization, while mentoring junior consultants and coordinating with customer stakeholders. The role emphasizes hands-on delivery, design documentation, and proactive operations across cloud and on-prem environments, with strong ServiceNow and automation integration requirements. Remote UK work is supported.
26/07/2026
Full time
Experis - ManpowerGroup is seeking a Senior Observability Engineer to lead the Dynatrace observability practice for a UK client. You will own architecture, design, deployment, and ongoing optimization, while mentoring junior consultants and coordinating with customer stakeholders. The role emphasizes hands-on delivery, design documentation, and proactive operations across cloud and on-prem environments, with strong ServiceNow and automation integration requirements. Remote UK work is supported.
Job Title: Oracle Service Delivery Manager (DV Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: DV Cleared The work We run and develop one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
26/07/2026
Full time
Job Title: Oracle Service Delivery Manager (DV Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: DV Cleared The work We run and develop one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context
Cognizant in the United Kingdom is seeking a ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions that align with business requirements and IT service management best practices. You will guide stakeholders, manage a team of developers and consultants, define data models, integration patterns, and ensure governance, security, and scalable solutions, with quarterly PI planning in Leeds, London and Exeter.
26/07/2026
Full time
Cognizant in the United Kingdom is seeking a ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions that align with business requirements and IT service management best practices. You will guide stakeholders, manage a team of developers and consultants, define data models, integration patterns, and ensure governance, security, and scalable solutions, with quarterly PI planning in Leeds, London and Exeter.
Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
26/07/2026
Full time
Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
LA International is seeking a ServiceNow Technical Consultant (ITSM/ITOM) to design, configure, develop and support enterprise scale ServiceNow solutions. You will implement ITSM and ITOM modules, build workflows, integrations and ensure governance across environments. The role requires strong platform administration, development skills, and experience delivering in Agile delivery environments. Applicants with security cleared background are welcome. On-site in Farnborough, UK.
25/07/2026
Full time
LA International is seeking a ServiceNow Technical Consultant (ITSM/ITOM) to design, configure, develop and support enterprise scale ServiceNow solutions. You will implement ITSM and ITOM modules, build workflows, integrations and ensure governance across environments. The role requires strong platform administration, development skills, and experience delivering in Agile delivery environments. Applicants with security cleared background are welcome. On-site in Farnborough, UK.
We are currently recruiting urgently for a DV Cleared - Service Delivery Manager to start in an initial 3 month contract role asap - (high likelihood of extension). £550/day outside IR35 (There may be some flexibility on rate). Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escape and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
25/07/2026
Full time
We are currently recruiting urgently for a DV Cleared - Service Delivery Manager to start in an initial 3 month contract role asap - (high likelihood of extension). £550/day outside IR35 (There may be some flexibility on rate). Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escape and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
Deerfoot Recruitment Solutions Limited
City, London
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/07/2026
Full time
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Deerfoot Recruitment Solutions Limited
City, London
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to £120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/07/2026
Full time
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to £120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Discovery Consultant Salary: £40,000-£50,000 per annum Location: Remote (with occasional customer travel) Job Type: Full-time About the Role We re looking for an experienced and customer-focused Senior Discovery Consultant to join our growing team. This is an exciting opportunity for someone with a strong background in IT infrastructure, datacentre discovery, and CMDB integration who enjoys solving complex technical challenges and working closely with customers. you'll lead the implementation and optimisation of enterprise discovery solutions, helping organisations gain accurate visibility of their IT estates while ensuring high-quality CMDB data. The role combines technical expertise, consultancy, project delivery, and team leadership, making it ideal for someone who enjoys both hands-on engineering and customer engagement. Key Responsibilities Discovery Solutions Design, implement, configure, and optimise enterprise discovery solutions. Work with customers to automate the discovery of datacentre assets and infrastructure. Configure discovery tools to meet customer requirements and business objectives. Integrate discovery platforms with CMDBs to establish a reliable, accurate source of asset data. Develop custom scripts and enhancements to extend discovery functionality where required. Create dashboards, reports, and insights that enable customers to maximise the value of their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery results and recommend improvements to increase asset visibility. Project Delivery Lead discovery implementation projects from planning through to successful delivery. Coordinate with technical teams and stakeholders to ensure projects are delivered on time and within budget. Translate technical concepts into clear, business-friendly language for a variety of audiences. Support and mentor Discovery Consultants on larger customer engagements. Operational Excellence Monitor discovery performance and resolve issues affecting successful asset discovery. Identify unscanned or partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We re looking for someone who brings a combination of technical expertise, consultancy skills, and leadership experience. Essential 8+ years experience implementing, configuring, and supporting enterprise discovery solutions. Strong experience with platforms such as ServiceNow Discovery, BMC Discovery, Lansweeper, or similar technologies. Excellent understanding of datacentre infrastructure, Servers, virtualisation, networking, and enterprise environments. Strong knowledge of discovery protocols including WMI, SNMP, SSH, WBEM, and related authentication methods. Experience integrating discovery tools with CMDB platforms. Strong troubleshooting skills, particularly around network connectivity and discovery failures. Good Scripting or programming skills (such as PowerShell, Python, JavaScript, or similar). Experience producing customer documentation, solution designs, and technical presentations. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. What We Offer Competitive salary of £40,000-£50,000 Hybrid and flexible working Opportunity to work with enterprise customers on varied and challenging projects Ongoing training and professional development Supportive, collaborative team environment Career progression into technical leadership and solution architecture The opportunity to shape innovative discovery and CMDB solutions using the latest technologies If you re passionate about enterprise discovery, infrastructure visibility, automation, and delivering exceptional customer outcomes, we'd love to hear from you.
23/07/2026
Full time
Senior Discovery Consultant Salary: £40,000-£50,000 per annum Location: Remote (with occasional customer travel) Job Type: Full-time About the Role We re looking for an experienced and customer-focused Senior Discovery Consultant to join our growing team. This is an exciting opportunity for someone with a strong background in IT infrastructure, datacentre discovery, and CMDB integration who enjoys solving complex technical challenges and working closely with customers. you'll lead the implementation and optimisation of enterprise discovery solutions, helping organisations gain accurate visibility of their IT estates while ensuring high-quality CMDB data. The role combines technical expertise, consultancy, project delivery, and team leadership, making it ideal for someone who enjoys both hands-on engineering and customer engagement. Key Responsibilities Discovery Solutions Design, implement, configure, and optimise enterprise discovery solutions. Work with customers to automate the discovery of datacentre assets and infrastructure. Configure discovery tools to meet customer requirements and business objectives. Integrate discovery platforms with CMDBs to establish a reliable, accurate source of asset data. Develop custom scripts and enhancements to extend discovery functionality where required. Create dashboards, reports, and insights that enable customers to maximise the value of their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery results and recommend improvements to increase asset visibility. Project Delivery Lead discovery implementation projects from planning through to successful delivery. Coordinate with technical teams and stakeholders to ensure projects are delivered on time and within budget. Translate technical concepts into clear, business-friendly language for a variety of audiences. Support and mentor Discovery Consultants on larger customer engagements. Operational Excellence Monitor discovery performance and resolve issues affecting successful asset discovery. Identify unscanned or partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We re looking for someone who brings a combination of technical expertise, consultancy skills, and leadership experience. Essential 8+ years experience implementing, configuring, and supporting enterprise discovery solutions. Strong experience with platforms such as ServiceNow Discovery, BMC Discovery, Lansweeper, or similar technologies. Excellent understanding of datacentre infrastructure, Servers, virtualisation, networking, and enterprise environments. Strong knowledge of discovery protocols including WMI, SNMP, SSH, WBEM, and related authentication methods. Experience integrating discovery tools with CMDB platforms. Strong troubleshooting skills, particularly around network connectivity and discovery failures. Good Scripting or programming skills (such as PowerShell, Python, JavaScript, or similar). Experience producing customer documentation, solution designs, and technical presentations. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. What We Offer Competitive salary of £40,000-£50,000 Hybrid and flexible working Opportunity to work with enterprise customers on varied and challenging projects Ongoing training and professional development Supportive, collaborative team environment Career progression into technical leadership and solution architecture The opportunity to shape innovative discovery and CMDB solutions using the latest technologies If you re passionate about enterprise discovery, infrastructure visibility, automation, and delivering exceptional customer outcomes, we'd love to hear from you.
Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
23/07/2026
Contractor
Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
23/07/2026
Contractor
Senior Observability Engineer (Dynatrace) 6 months Remote Market rates - outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
La Fosse Associates
Milton Keynes, Buckinghamshire
Job Benefits: Outside IR35 Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL based incident, problem and change management, and the judgement to know when to escalate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
22/07/2026
Full time
Job Benefits: Outside IR35 Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL based incident, problem and change management, and the judgement to know when to escalate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Data Resilience Technical Consultant ServiceNow GRC / CMDB / Data Resilience / Operational Resilience £750 per day Manchester, Birmingham, Edinburgh or Bristol Hybrid working - 2 days per week onsite We're working with a major UK financial services organisation that is building out a new Data Resilience capability within its Chief Data and Analytics function. This is a high-impact contract role focused on strengthening the resilience of critical data services, supporting regulatory compliance and embedding new strategies, operating models and control frameworks across a complex enterprise environment. You'll play a key role in translating regulatory and business requirements into practical technical solutions, with a strong emphasis on ServiceNow, data modelling, governance and operational resilience. The role You'll be responsible for: Supporting the ongoing development of the Data Resilience solution within ServiceNow Translating regulatory and business requirements into technical tooling requirements Maintaining resilience-focused datasets, asset relationships and dependencies Mapping end-to-end data flows supporting Important Business Services Identifying vulnerabilities across critical data services and processes Coordinating BAU Data Resilience processes, attestations and control activity Supporting the development of resilience dashboards and reporting Producing user stories, workflows, data models and control documentation Working with Power BI teams to improve visibility of the organisation's Data Resilience position Facilitating workshops and training sessions with technical and business stakeholders Contributing to Agile delivery across the full solution lifecycle Supporting audit and regulatory scrutiny through accurate, complete and well-maintained evidence What we're looking for You'll need strong hands-on experience across: ServiceNow GRC ServiceNow CMDB modelling ServiceNow Discovery Flow Designer Workflow automation Data models, asset relationships and complex data flows Data resilience principles, including integrity, availability, recovery and encryption Requirements gathering and business analysis User stories, process workflows and solution documentation Data quality, governance and control frameworks Agile delivery environments Excel and Microsoft 365 for analysis, MI and reporting Power BI or similar data visualisation tools Operational resilience, risk or regulated financial services environments You'll also need to be confident engaging senior stakeholders, translating technical concepts into clear business insight and identifying resilience risks across complex data and technology landscapes. Exposure to regulatory frameworks such as PRA SS1/21, FCA PS21/3 or DORA would be highly advantageous. To apply Please apply with your latest CV or get in touch for more information. Data Resilience Technical Consultant - ServiceNow GRC - CMDB - Operational Resilience - Data Governance - £750 per day - Hybrid
22/07/2026
Contractor
Data Resilience Technical Consultant ServiceNow GRC / CMDB / Data Resilience / Operational Resilience £750 per day Manchester, Birmingham, Edinburgh or Bristol Hybrid working - 2 days per week onsite We're working with a major UK financial services organisation that is building out a new Data Resilience capability within its Chief Data and Analytics function. This is a high-impact contract role focused on strengthening the resilience of critical data services, supporting regulatory compliance and embedding new strategies, operating models and control frameworks across a complex enterprise environment. You'll play a key role in translating regulatory and business requirements into practical technical solutions, with a strong emphasis on ServiceNow, data modelling, governance and operational resilience. The role You'll be responsible for: Supporting the ongoing development of the Data Resilience solution within ServiceNow Translating regulatory and business requirements into technical tooling requirements Maintaining resilience-focused datasets, asset relationships and dependencies Mapping end-to-end data flows supporting Important Business Services Identifying vulnerabilities across critical data services and processes Coordinating BAU Data Resilience processes, attestations and control activity Supporting the development of resilience dashboards and reporting Producing user stories, workflows, data models and control documentation Working with Power BI teams to improve visibility of the organisation's Data Resilience position Facilitating workshops and training sessions with technical and business stakeholders Contributing to Agile delivery across the full solution lifecycle Supporting audit and regulatory scrutiny through accurate, complete and well-maintained evidence What we're looking for You'll need strong hands-on experience across: ServiceNow GRC ServiceNow CMDB modelling ServiceNow Discovery Flow Designer Workflow automation Data models, asset relationships and complex data flows Data resilience principles, including integrity, availability, recovery and encryption Requirements gathering and business analysis User stories, process workflows and solution documentation Data quality, governance and control frameworks Agile delivery environments Excel and Microsoft 365 for analysis, MI and reporting Power BI or similar data visualisation tools Operational resilience, risk or regulated financial services environments You'll also need to be confident engaging senior stakeholders, translating technical concepts into clear business insight and identifying resilience risks across complex data and technology landscapes. Exposure to regulatory frameworks such as PRA SS1/21, FCA PS21/3 or DORA would be highly advantageous. To apply Please apply with your latest CV or get in touch for more information. Data Resilience Technical Consultant - ServiceNow GRC - CMDB - Operational Resilience - Data Governance - £750 per day - Hybrid
Job Title: Service Delivery Manager Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required Position Type: Full-time Experience Level: 5+ years The work We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running 06:00 to 22:00, Monday to Friday, and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context Practical points, read before applying Support cover runs 06:00 to 22:00, Monday to Friday, on a rota. You will be managing this rota, and may take a share of it yourself. There is an out of hours on-call rota for serious incidents, which you will help manage and may participate in. All work on the system happens from within the UK. Certain sensitive tasks are done from the office rather than from home.
18/07/2026
Full time
Job Title: Service Delivery Manager Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required Position Type: Full-time Experience Level: 5+ years The work We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running 06:00 to 22:00, Monday to Friday, and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context Practical points, read before applying Support cover runs 06:00 to 22:00, Monday to Friday, on a rota. You will be managing this rota, and may take a share of it yourself. There is an out of hours on-call rota for serious incidents, which you will help manage and may participate in. All work on the system happens from within the UK. Certain sensitive tasks are done from the office rather than from home.
