FUJIFILM Holdings America Corporation
Billingham, Yorkshire
Position Overview Protect identities at global scale. We're hiring a hands on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. You'll serve as the enterprise SME/administrator for CrowdStrike Identity Protection, tune high fidelity detections, integrate dark web intelligence, and orchestrate automation that measurably reduces MTTD/MTTR and risk. What you'll do Lead identity threat monitoring and triage Operate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijacking Validate true/false positives, prioritize by business impact, and escalate per playbooks/SLAs Drive rapid containment and remediation Execute containment actions (disable accounts, revoke sessions/tokens, isolate hosts) Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closure Own identity focused incident response Lead IR for credential compromise, privilege escalation, directory persistence, and lateral movement Ensure evidence handling, root cause analysis, post incident reviews, and lessons learned Engineer detections and hunt for threats Build and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CK Close visibility gaps, reduce false positives, and expand privileged activity monitoring Strengthen privileged access controls Detect anomalous privileged behavior via SIEM/UEBA and Netskope telemetry Recommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAM Respond to dark web/credential exposure Integrate sources like CyberInt; assess exposure and targeted campaigns Orchestrate takedowns, forced resets, token revocation, and Conditional Access updates Administer platforms and sustain hygiene Maintain coverage/health for identity monitoring; manage upgrades and changes via CAB Keep operational runbooks, SOPs, and playbooks current Automate and orchestrate at scale Use PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) to automate enrichment and response, standardize workflows, and improve signal fidelity Shape identity policy and controls Advise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAM Report outcomes and support audits Produce executive ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time) Maintain audit ready evidence and support internal/external audits What you'll bring Bachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience 8+ years in IT/cybersecurity, including 3-5+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM) Hands on enterprise experience administering/operating CrowdStrike Identity Protection Proficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigations Demonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma) Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOAR Clear communication and documentation skills; comfortable producing executive ready reports and audit evidence Operates effectively within change control/CAB and under pressure during high severity incidents Bonus points Certifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalent Deep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow) Experience with JIT/JEA, PAM concepts, and global on call rotations Location, work style, and travel Opportunities in the United States, United Kingdom, and Denmark Onsite or hybrid depending on location and business needs Occasional on call coverage may be required Why you'll love it here Own a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygiene Solve complex problems from dark web exposure to directory persistence and lateral movement Collaborate with experienced global teams and leading vendors to continuously raise the bar Grow your career in a modern, data driven security operations environment Our programs are designed to focus on maintaining and enhancing all pillars of health with a robust benefitspackage including medical, dental, vision and prescription drug coverage with the option of a Health Savings Account with company contributions. In addition, we offer an industry leading 401(k) savings plan, insurance coverage, employee assistance programs and various wellness incentives. We support life work balance with paid vacation time, sick time, and company holidays. Explore a supportive environment that enriches both your personal and professional growth! EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ().
26/07/2026
Full time
Position Overview Protect identities at global scale. We're hiring a hands on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. You'll serve as the enterprise SME/administrator for CrowdStrike Identity Protection, tune high fidelity detections, integrate dark web intelligence, and orchestrate automation that measurably reduces MTTD/MTTR and risk. What you'll do Lead identity threat monitoring and triage Operate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijacking Validate true/false positives, prioritize by business impact, and escalate per playbooks/SLAs Drive rapid containment and remediation Execute containment actions (disable accounts, revoke sessions/tokens, isolate hosts) Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closure Own identity focused incident response Lead IR for credential compromise, privilege escalation, directory persistence, and lateral movement Ensure evidence handling, root cause analysis, post incident reviews, and lessons learned Engineer detections and hunt for threats Build and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CK Close visibility gaps, reduce false positives, and expand privileged activity monitoring Strengthen privileged access controls Detect anomalous privileged behavior via SIEM/UEBA and Netskope telemetry Recommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAM Respond to dark web/credential exposure Integrate sources like CyberInt; assess exposure and targeted campaigns Orchestrate takedowns, forced resets, token revocation, and Conditional Access updates Administer platforms and sustain hygiene Maintain coverage/health for identity monitoring; manage upgrades and changes via CAB Keep operational runbooks, SOPs, and playbooks current Automate and orchestrate at scale Use PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) to automate enrichment and response, standardize workflows, and improve signal fidelity Shape identity policy and controls Advise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAM Report outcomes and support audits Produce executive ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time) Maintain audit ready evidence and support internal/external audits What you'll bring Bachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience 8+ years in IT/cybersecurity, including 3-5+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM) Hands on enterprise experience administering/operating CrowdStrike Identity Protection Proficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigations Demonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma) Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOAR Clear communication and documentation skills; comfortable producing executive ready reports and audit evidence Operates effectively within change control/CAB and under pressure during high severity incidents Bonus points Certifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalent Deep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow) Experience with JIT/JEA, PAM concepts, and global on call rotations Location, work style, and travel Opportunities in the United States, United Kingdom, and Denmark Onsite or hybrid depending on location and business needs Occasional on call coverage may be required Why you'll love it here Own a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygiene Solve complex problems from dark web exposure to directory persistence and lateral movement Collaborate with experienced global teams and leading vendors to continuously raise the bar Grow your career in a modern, data driven security operations environment Our programs are designed to focus on maintaining and enhancing all pillars of health with a robust benefitspackage including medical, dental, vision and prescription drug coverage with the option of a Health Savings Account with company contributions. In addition, we offer an industry leading 401(k) savings plan, insurance coverage, employee assistance programs and various wellness incentives. We support life work balance with paid vacation time, sick time, and company holidays. Explore a supportive environment that enriches both your personal and professional growth! EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ().
We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Oversee all 2nd Line, 3rd Line and Maintenance ticket queues, ensuring tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Lead Flotek's Maintenance Engineering function, ensuring completion of scheduled and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Monitor and report on SLA performance, ticket backlog, escalation volumes, re-open rates, team utilisation and CSAT. Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Ensure every engineer delivers a professional, consistent and customer focused service. What We Are Looking For Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Staff Share Equity Scheme. New Customer Referral Incentive. Onsite parking. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Employee Assistance Programme (EAP).Ongoing training and certification support. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member.
25/07/2026
Full time
We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Oversee all 2nd Line, 3rd Line and Maintenance ticket queues, ensuring tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Lead Flotek's Maintenance Engineering function, ensuring completion of scheduled and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Monitor and report on SLA performance, ticket backlog, escalation volumes, re-open rates, team utilisation and CSAT. Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Ensure every engineer delivers a professional, consistent and customer focused service. What We Are Looking For Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Staff Share Equity Scheme. New Customer Referral Incentive. Onsite parking. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Employee Assistance Programme (EAP).Ongoing training and certification support. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member.
IT Analyst Department: Information Technology Employment Type: Permanent - Full Time Location: Manchester Reporting To: Philip Sundet Description We are looking for an IT Analyst to join our IT Service team in Manchester. This is a hands on role where you will act as a point of contact for colleagues across the firm, providing technical support and helping to keep systems running smoothly. You will support users remotely and face to face, working across a range of hardware, software and applications. Key Responsibilities This role offers the opportunity to develop your technical experience, build knowledge of specialist legal systems and support colleagues across the firm, including: Providing high quality first line technical support to colleagues by telephone, email, remotely and face to face Logging, managing and resolving support tickets, incidents and service requests in line with agreed SLAs and KPIs Troubleshooting hardware, software, application and user access issues, taking ownership through to resolution Supporting end user devices including desktop PCs, laptops, mobile devices and printers. Supporting Windows Desktop, Azure Virtual Desktop and Microsoft 365 applications including Outlook, Teams, Word and Excel Carrying out user account administration and basic server related tasks, including Active Directory user configuration Assisting with Local Area Networking tasks, including cabling and patching to switches Supporting client data imports and exports, maintaining accuracy, confidentiality and compliance throughout Producing clear documentation, service notes and knowledge articles to support consistent service delivery Contributing to IT project work and service improvements where required. The team work on a rota basis, Monday to Friday between 8am and 6pm, with paid out of hours cover when required. Skills, Knowledge & Expertise The successful candidate will have some hands on IT support experience including: A strong customer service approach, with confidence supporting users face to face, by telephone and through digital channels Good working knowledge of Microsoft 365 and Windows desktop environments Experience with Active Directory user configuration and an awareness of Windows Server environments Good problem solving skills, with the ability to prioritise workload and work to agreed service expectations Attention to detail when documenting issues, resolutions and service notes A proactive approach and willingness to take ownership of tasks through to completion Awareness of data protection, confidentiality and the importance of handling information securely Excellent communication skills and ability to work effectively as part of a team. In addition to the above, it would be beneficial if you also had: Experience within a legal environment supporting legal applications (e.g.: iManage, Proclaim or BigHand) or wider professional services Experience supporting users across multiple office locations Experience contributing to technical projects or supporting more complex service issues Formal IT certifications such as Microsoft Fundamentals, Microsoft Applied Skills or equivalent.
25/07/2026
Full time
IT Analyst Department: Information Technology Employment Type: Permanent - Full Time Location: Manchester Reporting To: Philip Sundet Description We are looking for an IT Analyst to join our IT Service team in Manchester. This is a hands on role where you will act as a point of contact for colleagues across the firm, providing technical support and helping to keep systems running smoothly. You will support users remotely and face to face, working across a range of hardware, software and applications. Key Responsibilities This role offers the opportunity to develop your technical experience, build knowledge of specialist legal systems and support colleagues across the firm, including: Providing high quality first line technical support to colleagues by telephone, email, remotely and face to face Logging, managing and resolving support tickets, incidents and service requests in line with agreed SLAs and KPIs Troubleshooting hardware, software, application and user access issues, taking ownership through to resolution Supporting end user devices including desktop PCs, laptops, mobile devices and printers. Supporting Windows Desktop, Azure Virtual Desktop and Microsoft 365 applications including Outlook, Teams, Word and Excel Carrying out user account administration and basic server related tasks, including Active Directory user configuration Assisting with Local Area Networking tasks, including cabling and patching to switches Supporting client data imports and exports, maintaining accuracy, confidentiality and compliance throughout Producing clear documentation, service notes and knowledge articles to support consistent service delivery Contributing to IT project work and service improvements where required. The team work on a rota basis, Monday to Friday between 8am and 6pm, with paid out of hours cover when required. Skills, Knowledge & Expertise The successful candidate will have some hands on IT support experience including: A strong customer service approach, with confidence supporting users face to face, by telephone and through digital channels Good working knowledge of Microsoft 365 and Windows desktop environments Experience with Active Directory user configuration and an awareness of Windows Server environments Good problem solving skills, with the ability to prioritise workload and work to agreed service expectations Attention to detail when documenting issues, resolutions and service notes A proactive approach and willingness to take ownership of tasks through to completion Awareness of data protection, confidentiality and the importance of handling information securely Excellent communication skills and ability to work effectively as part of a team. In addition to the above, it would be beneficial if you also had: Experience within a legal environment supporting legal applications (e.g.: iManage, Proclaim or BigHand) or wider professional services Experience supporting users across multiple office locations Experience contributing to technical projects or supporting more complex service issues Formal IT certifications such as Microsoft Fundamentals, Microsoft Applied Skills or equivalent.
IT Analyst Department: Information Technology Employment Type: Permanent - Full Time Location: Manchester Reporting To: Philip Sundet Description We are looking for an IT Analyst to join our IT Service team in Manchester. This is a hands-on role where you will act as a point of contact for colleagues across the firm, providing technical support and helping to keep systems running smoothly. You will support users remotely and face to face, working across a range of hardware, software and applications. Key Responsibilities This role offers the opportunity to develop your technical experience, build knowledge of specialist legal systems and support colleagues across the firm, including: Providing high-quality first-line technical support to colleagues by telephone, email, remotely and face to face Logging, managing and resolving support tickets, incidents and service requests in line with agreed SLAs and KPIs Troubleshooting hardware, software, application and user access issues, taking ownership through to resolution Supporting end-user devices including desktop PCs, laptops, mobile devices and printers. Supporting Windows Desktop, Azure Virtual Desktop and Microsoft 365 applications including Outlook, Teams, Word and Excel Carrying out user account administration and basic server-related tasks, including Active Directory user configuration Assisting with Local Area Networking tasks, including cabling and patching to switches Supporting client data imports and exports, maintaining accuracy, confidentiality and compliance throughout Producing clear documentation, service notes and knowledge articles to support consistent service delivery Contributing to IT project work and service improvements where required. The team work on a rota basis, Monday to Friday between 8am and 6pm, with paid out-of-hours cover when required. Skills, Knowledge & Expertise The successful candidate will have some hands-on IT support experience including: A strong customer service approach, with confidence supporting users face to face, by telephone and through digital channels Good working knowledge of Microsoft 365 and Windows desktop environments Experience with Active Directory user configuration and an awareness of Windows Server environments Good problem-solving skills, with the ability to prioritise workload and work to agreed service expectations Attention to detail when documenting issues, resolutions and service notes A proactive approach and willingness to take ownership of tasks through to completion Awareness of data protection, confidentiality and the importance of handling information securely Excellent communication skills and ability to work effectively as part of a team. In addition to the above, it would be beneficial if you also had: Experience within a legal environment supporting legal applications (e.g.: iManage, Proclaim or BigHand) or wider professional services Experience supporting users across multiple office locations Experience contributing to technical projects or supporting more complex service issues Formal IT certifications such as Microsoft Fundamentals, Microsoft Applied Skills or equivalent.
25/07/2026
Full time
IT Analyst Department: Information Technology Employment Type: Permanent - Full Time Location: Manchester Reporting To: Philip Sundet Description We are looking for an IT Analyst to join our IT Service team in Manchester. This is a hands-on role where you will act as a point of contact for colleagues across the firm, providing technical support and helping to keep systems running smoothly. You will support users remotely and face to face, working across a range of hardware, software and applications. Key Responsibilities This role offers the opportunity to develop your technical experience, build knowledge of specialist legal systems and support colleagues across the firm, including: Providing high-quality first-line technical support to colleagues by telephone, email, remotely and face to face Logging, managing and resolving support tickets, incidents and service requests in line with agreed SLAs and KPIs Troubleshooting hardware, software, application and user access issues, taking ownership through to resolution Supporting end-user devices including desktop PCs, laptops, mobile devices and printers. Supporting Windows Desktop, Azure Virtual Desktop and Microsoft 365 applications including Outlook, Teams, Word and Excel Carrying out user account administration and basic server-related tasks, including Active Directory user configuration Assisting with Local Area Networking tasks, including cabling and patching to switches Supporting client data imports and exports, maintaining accuracy, confidentiality and compliance throughout Producing clear documentation, service notes and knowledge articles to support consistent service delivery Contributing to IT project work and service improvements where required. The team work on a rota basis, Monday to Friday between 8am and 6pm, with paid out-of-hours cover when required. Skills, Knowledge & Expertise The successful candidate will have some hands-on IT support experience including: A strong customer service approach, with confidence supporting users face to face, by telephone and through digital channels Good working knowledge of Microsoft 365 and Windows desktop environments Experience with Active Directory user configuration and an awareness of Windows Server environments Good problem-solving skills, with the ability to prioritise workload and work to agreed service expectations Attention to detail when documenting issues, resolutions and service notes A proactive approach and willingness to take ownership of tasks through to completion Awareness of data protection, confidentiality and the importance of handling information securely Excellent communication skills and ability to work effectively as part of a team. In addition to the above, it would be beneficial if you also had: Experience within a legal environment supporting legal applications (e.g.: iManage, Proclaim or BigHand) or wider professional services Experience supporting users across multiple office locations Experience contributing to technical projects or supporting more complex service issues Formal IT certifications such as Microsoft Fundamentals, Microsoft Applied Skills or equivalent.
The national salary range is £29,303 - £31,061, London salary range is £33,551 - £ 35,564. Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach External Location Leeds, London, Loughborough Region East Midlands, London, Yorkshire and the Humber Closing Date 04-Aug-2026 Post Type Permanent EO Number of jobs available 1 Reserve List 12 Months Job ID 20227 Descriptions & requirements EO Service Desk Analyst, Judicial Digital Services Team and Job Description The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office which will have 12 team members. The JDS team lead the development and delivery of products for the judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on various products where integration and development is required to meet user goals. An exciting opportunity has arisen to join our growing team as a Service Desk Analyst, where you will play a vital role in supporting our Judiciary. You will provide technical support across a wide range of bespoke IT systems and services. You will respond to a wide range of incidents from across the Judiciary to help uphold the rule of Law. You will log, process, and diagnose each issue efficiently to provide excellent communication and end user care while working effectively with colleagues to deliver the right solution. We are committed to continuous improvement in customer service, responsiveness, and building relationships. In this role, you'll be a big part of that, ensuring issues are resolved and helping us build trust in our reliable service. You will be able to turn your problem-solving skills, resourcefulness, and flexibility to each unique issue and thrive in our agile team. While an understanding of priority classifications, Service Level Agreements, and the ITIL framework would support you in this role, these are not essential as you will work closely with the Service Desk Manager to broaden your knowledge and learning and development training opportunities are available. Responsibilities Skills & Experience: As a Service Desk Analyst, you will: Manage incoming issues logged to Judicial Digital Services via our two primary channels, providing support to end users in a calm and professional manner. Support the Judiciary by answering their technical and access enquires where necessary and provide remedial support where required to assist in their day-to day job. Use Azure Active Directory and other system tools to assist with managing accounts, conduct account creations and password resets where required while confirming user identity / their rights to access. Troubleshoot system information to identify system faults or issues promptly, using information and support guidelines set out by the Service Desk Manager and policy issued to the group. Work with various software suppliers in conjunction with the Service Desk Manager to identify and resolve technical issues. Assist the Service Desk Manager with projects and related software tools by providing support and troubleshooting. Assist with the testing of new features and technical fixes on software and tools as they become available. Support the team to identify where digital processes could be improved based on service queries and patterns of issues. Work with Service Desk Manager to build and improve the overall Service Desk function across the various Judicial digital services. Experience: Training by the Digital Services Team will be provided for the role in addition to external training. However, the ideal candidate would have: A keen interest and enthusiasm for digital technology and the latest web trends Excellent verbal and written communications skills Experience using ITSM ticketing support tools such as ServiceNow, JIRA, or Zendesk. Experience providing support to customers either within an IT function or similar support environment. Managing a quality service Working Together Seeing The Big Picture Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices .You can determine your eligibility at . Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. . click apply for full job details
25/07/2026
Full time
The national salary range is £29,303 - £31,061, London salary range is £33,551 - £ 35,564. Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach External Location Leeds, London, Loughborough Region East Midlands, London, Yorkshire and the Humber Closing Date 04-Aug-2026 Post Type Permanent EO Number of jobs available 1 Reserve List 12 Months Job ID 20227 Descriptions & requirements EO Service Desk Analyst, Judicial Digital Services Team and Job Description The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office which will have 12 team members. The JDS team lead the development and delivery of products for the judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on various products where integration and development is required to meet user goals. An exciting opportunity has arisen to join our growing team as a Service Desk Analyst, where you will play a vital role in supporting our Judiciary. You will provide technical support across a wide range of bespoke IT systems and services. You will respond to a wide range of incidents from across the Judiciary to help uphold the rule of Law. You will log, process, and diagnose each issue efficiently to provide excellent communication and end user care while working effectively with colleagues to deliver the right solution. We are committed to continuous improvement in customer service, responsiveness, and building relationships. In this role, you'll be a big part of that, ensuring issues are resolved and helping us build trust in our reliable service. You will be able to turn your problem-solving skills, resourcefulness, and flexibility to each unique issue and thrive in our agile team. While an understanding of priority classifications, Service Level Agreements, and the ITIL framework would support you in this role, these are not essential as you will work closely with the Service Desk Manager to broaden your knowledge and learning and development training opportunities are available. Responsibilities Skills & Experience: As a Service Desk Analyst, you will: Manage incoming issues logged to Judicial Digital Services via our two primary channels, providing support to end users in a calm and professional manner. Support the Judiciary by answering their technical and access enquires where necessary and provide remedial support where required to assist in their day-to day job. Use Azure Active Directory and other system tools to assist with managing accounts, conduct account creations and password resets where required while confirming user identity / their rights to access. Troubleshoot system information to identify system faults or issues promptly, using information and support guidelines set out by the Service Desk Manager and policy issued to the group. Work with various software suppliers in conjunction with the Service Desk Manager to identify and resolve technical issues. Assist the Service Desk Manager with projects and related software tools by providing support and troubleshooting. Assist with the testing of new features and technical fixes on software and tools as they become available. Support the team to identify where digital processes could be improved based on service queries and patterns of issues. Work with Service Desk Manager to build and improve the overall Service Desk function across the various Judicial digital services. Experience: Training by the Digital Services Team will be provided for the role in addition to external training. However, the ideal candidate would have: A keen interest and enthusiasm for digital technology and the latest web trends Excellent verbal and written communications skills Experience using ITSM ticketing support tools such as ServiceNow, JIRA, or Zendesk. Experience providing support to customers either within an IT function or similar support environment. Managing a quality service Working Together Seeing The Big Picture Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices .You can determine your eligibility at . Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. . click apply for full job details
Service Desk AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR002156# We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference.In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you're from or who you are, if you're passionate about the transformative power of progressive politics, we invite you to build a better future with us.# Role Summary We are seeking a highly motivated and customer-focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT-related issues and requests, providing support to end-users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Working collaboratively with our helpdesks in Nairobi, Dubai and Singapore to handover tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in-person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboarding new members of staff, ensuring that their IT services, laptop and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Workingto ensure all end user IT assets are captured and the asset management system is kept up to date. Security: Working with the Cyber Security team to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures, and security standards. Person Specification Essential Previous experience working within an IT Support Role ITIL foundation qualification Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders. Excellent analytical and problem-solving skills to identify and resolve technical issues. Capable of working individually and as part of a team. Knowledge & experience of working with + Window 10/11 + macOS/iOS + Microsoft 365 + Entra (Azure Active Directory) + Exchange Online + MDM Tools + ITSM application or other IT service desk ticket management tools. Demonstrates the ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self-starter, able to take initiative and find a resolution to new issues and share knowledge with other team members.Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge & experience of working with: + Slack + Freshservice + Video ConferencingClosing Date:2026-08-22
24/07/2026
Full time
Service Desk AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR002156# We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference.In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you're from or who you are, if you're passionate about the transformative power of progressive politics, we invite you to build a better future with us.# Role Summary We are seeking a highly motivated and customer-focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT-related issues and requests, providing support to end-users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Working collaboratively with our helpdesks in Nairobi, Dubai and Singapore to handover tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in-person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboarding new members of staff, ensuring that their IT services, laptop and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Workingto ensure all end user IT assets are captured and the asset management system is kept up to date. Security: Working with the Cyber Security team to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures, and security standards. Person Specification Essential Previous experience working within an IT Support Role ITIL foundation qualification Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders. Excellent analytical and problem-solving skills to identify and resolve technical issues. Capable of working individually and as part of a team. Knowledge & experience of working with + Window 10/11 + macOS/iOS + Microsoft 365 + Entra (Azure Active Directory) + Exchange Online + MDM Tools + ITSM application or other IT service desk ticket management tools. Demonstrates the ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self-starter, able to take initiative and find a resolution to new issues and share knowledge with other team members.Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge & experience of working with: + Slack + Freshservice + Video ConferencingClosing Date:2026-08-22
Ref 85908 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Sterling Works, 88 Arundel Street, Sheffield, S1 2NG Salary £26,538 per annum Closing date 16/07/2026 Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. About the role As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues. Responsibilities Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - essential due to location Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours 40 hours per week. Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. Benefits 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications Internal and external staff development opportunities Working for a visionary organisation 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
24/07/2026
Full time
Ref 85908 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Sterling Works, 88 Arundel Street, Sheffield, S1 2NG Salary £26,538 per annum Closing date 16/07/2026 Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. About the role As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues. Responsibilities Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - essential due to location Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours 40 hours per week. Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. Benefits 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications Internal and external staff development opportunities Working for a visionary organisation 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference. Role Summary We are seeking a highly motivated and customer focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT related issues and requests, providing support to end users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Collaboration: Work collaboratively with our helpdesks in Nairobi, Dubai and Singapore to hand over tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboard new members of staff, ensuring that their IT services, laptops and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Ensure all end user IT assets are captured and that the asset management system is kept up to date. Security: Work with the Cyber Security team to maintain security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures and security standards. Person Specification - Essential Previous experience working within an IT Support role. ITIL foundation qualification. Excellent communication skills, including the ability to convey technical information to non technical stakeholders. Excellent analytical and problem solving skills to identify and resolve technical issues. Capability to work independently and as part of a team. Knowledge and experience working with Windows 10/11, macOS/iOS, Microsoft 365, Entra (Azure Active Directory), Exchange Online, MDM tools, ITSM applications or other ticket management tools. Ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self starter, able to take initiative and find resolutions to new issues and share knowledge with other team members. Person Specification - Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge and experience of working with Slack, Freshservice, video conferencing.
23/07/2026
Full time
We don't just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. We're all here at TBI to make a difference. Role Summary We are seeking a highly motivated and customer focused individual to join our IT Service Desk team based in our London HQ. The successful candidate will be the first point of contact for all IT related issues and requests, providing support to end users. This role requires excellent communication skills, a strong technical understanding, and a passion for delivering exceptional customer service. Key Responsibilities Global User Support: Provide responsive 1st and 2nd line technical support to TBI's end users, enabling them to undertake their roles in a secure and professional environment. Collaboration: Work collaboratively with our helpdesks in Nairobi, Dubai and Singapore to hand over tickets and tasks, ensuring that our staff receive timely assistance wherever they are located globally. Incident Management: Respond to and resolve IT service requests and incidents via phone, email, chat or in person, ensuring timely resolution and maintaining high levels of customer satisfaction. Troubleshooting: Diagnose and troubleshoot hardware and software, escalating more complex issues to senior analysts. Onboarding: Onboard new members of staff, ensuring that their IT services, laptops and other devices are ready to go on day one. Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating and updating support documentation and user guides. Asset Management: Ensure all end user IT assets are captured and that the asset management system is kept up to date. Security: Work with the Cyber Security team to maintain security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti virus protection, threat detection and loss of service. Compliance: Ensure all IT activities comply with company policies, procedures and security standards. Person Specification - Essential Previous experience working within an IT Support role. ITIL foundation qualification. Excellent communication skills, including the ability to convey technical information to non technical stakeholders. Excellent analytical and problem solving skills to identify and resolve technical issues. Capability to work independently and as part of a team. Knowledge and experience working with Windows 10/11, macOS/iOS, Microsoft 365, Entra (Azure Active Directory), Exchange Online, MDM tools, ITSM applications or other ticket management tools. Ability to prioritise against tight deadlines. Ability to take the lead on projects and problems when requested or as appropriate. Self starter, able to take initiative and find resolutions to new issues and share knowledge with other team members. Person Specification - Desirable Experience providing support to senior executives/VIPs. Experience of working within a head office environment. Experience of working in a global service desk function. Knowledge and experience of working with Slack, Freshservice, video conferencing.
London, United Kingdom Posted on 20/07/2026 Engagement: Inside IR35 Start Date: ASAP Overview We are supporting a leading investment banking client in London who is seeking an experienced Cyber Technical Delivery Manager to join a large-scale Cyber Security Transformation Programme. This role will be responsible for the successful delivery of complex cyber security initiatives across multiple technology domains, including Identity & Access Management (IAM), Security Operations, Cloud Security, Vulnerability Management, Data Protection, and Regulatory Compliance. The successful candidate will act as the bridge between technical engineering teams, cyber security stakeholders, business leaders, and third party vendors, ensuring projects are delivered on time, within budget, and in line with regulatory and security requirements. Key Responsibilities Lead the end to end delivery of cyber security projects and workstreams. Develop and maintain project plans, milestones, RAID logs, budgets, and resource plans. Ensure delivery aligns with business objectives, security standards, and regulatory requirements. Manage dependencies across multiple technology and business teams. Drive project governance and reporting activities. Cyber Security Delivery Deliver initiatives across: Identity & Access Management (IAM) Privileged Access Management (PAM) Security Operations (SOC) SIEM Platforms Cloud Security Vulnerability Management Data Protection and DLP Security Monitoring and Threat Detection Secure File Transfer and Encryption Programmes Coordinate technical teams to ensure successful implementation of security controls and technologies. Stakeholder Management Engage with senior stakeholders across Cyber Security, Infrastructure, Cloud, Risk, Compliance, and Business Functions. Provide regular programme updates to senior management and governance forums. Manage relationships with third party suppliers and technology vendors. Facilitate workshops, steering committees, and technical review sessions. Identify, manage, and mitigate project risks and issues. Ensure compliance with internal security policies and regulatory frameworks. Support audit, risk, and compliance activities. Track and report programme KPIs and delivery metrics. Requirements Required Skills & Experience Cyber Security Experience Strong understanding of enterprise cyber security principles and controls. IAM and Access Governance PAM Solutions SIEM and Security Monitoring Vulnerability Management Data Protection Security Compliance Programmes Familiarity with security frameworks and standards such as: NIST ISO 27001 CIS Controls Cyber Essentials Regulatory requirements within Financial Services Technical Knowledge Good understanding of: Microsoft Azure AWS Active Directory / Entra ID Security Monitoring Platforms Identity Management Solutions Network and Infrastructure Security Ability to engage effectively with technical architects, engineers, and security specialists. Delivery Management Proven experience delivering complex technology or cyber programmes within large enterprise environments. Strong project and programme management experience. Experience managing multiple workstreams simultaneously. Excellent RAID management and governance skills. Strong budget and financial management experience. Previous experience working within Investment Banking, Banking, or Financial Services. Experience delivering cyber security transformation programmes. Experience operating within regulated environments. Strong stakeholder management skills with the ability to engage at Executive and C Level. Experience managing third party suppliers and system integrators. Experience with: Microsoft Sentinel Splunk SailPoint CyberArk Okta CrowdStrike Microsoft Defender Suite Knowledge of DevSecOps practices. Exposure to cloud migration and security transformation programmes. Experience supporting regulatory remediation initiatives. Qualifications & Certifications One or more of the following would be advantageous: PMP CISSP CISM CISA CRISC Personal Attributes Strong leadership and organisational skills. Excellent communication and presentation abilities. Ability to influence stakeholders at all levels. Strong analytical and problem solving mindset. Ability to operate effectively in fast paced, complex environments. Self motivated with a strong focus on delivery and outcomes. Successful delivery of cyber security projects and workstreams. Effective management of risks, issues, and dependencies. Timely implementation of security controls and technologies. Improved cyber security posture and compliance alignment. High quality governance reporting and stakeholder engagement.
23/07/2026
Full time
London, United Kingdom Posted on 20/07/2026 Engagement: Inside IR35 Start Date: ASAP Overview We are supporting a leading investment banking client in London who is seeking an experienced Cyber Technical Delivery Manager to join a large-scale Cyber Security Transformation Programme. This role will be responsible for the successful delivery of complex cyber security initiatives across multiple technology domains, including Identity & Access Management (IAM), Security Operations, Cloud Security, Vulnerability Management, Data Protection, and Regulatory Compliance. The successful candidate will act as the bridge between technical engineering teams, cyber security stakeholders, business leaders, and third party vendors, ensuring projects are delivered on time, within budget, and in line with regulatory and security requirements. Key Responsibilities Lead the end to end delivery of cyber security projects and workstreams. Develop and maintain project plans, milestones, RAID logs, budgets, and resource plans. Ensure delivery aligns with business objectives, security standards, and regulatory requirements. Manage dependencies across multiple technology and business teams. Drive project governance and reporting activities. Cyber Security Delivery Deliver initiatives across: Identity & Access Management (IAM) Privileged Access Management (PAM) Security Operations (SOC) SIEM Platforms Cloud Security Vulnerability Management Data Protection and DLP Security Monitoring and Threat Detection Secure File Transfer and Encryption Programmes Coordinate technical teams to ensure successful implementation of security controls and technologies. Stakeholder Management Engage with senior stakeholders across Cyber Security, Infrastructure, Cloud, Risk, Compliance, and Business Functions. Provide regular programme updates to senior management and governance forums. Manage relationships with third party suppliers and technology vendors. Facilitate workshops, steering committees, and technical review sessions. Identify, manage, and mitigate project risks and issues. Ensure compliance with internal security policies and regulatory frameworks. Support audit, risk, and compliance activities. Track and report programme KPIs and delivery metrics. Requirements Required Skills & Experience Cyber Security Experience Strong understanding of enterprise cyber security principles and controls. IAM and Access Governance PAM Solutions SIEM and Security Monitoring Vulnerability Management Data Protection Security Compliance Programmes Familiarity with security frameworks and standards such as: NIST ISO 27001 CIS Controls Cyber Essentials Regulatory requirements within Financial Services Technical Knowledge Good understanding of: Microsoft Azure AWS Active Directory / Entra ID Security Monitoring Platforms Identity Management Solutions Network and Infrastructure Security Ability to engage effectively with technical architects, engineers, and security specialists. Delivery Management Proven experience delivering complex technology or cyber programmes within large enterprise environments. Strong project and programme management experience. Experience managing multiple workstreams simultaneously. Excellent RAID management and governance skills. Strong budget and financial management experience. Previous experience working within Investment Banking, Banking, or Financial Services. Experience delivering cyber security transformation programmes. Experience operating within regulated environments. Strong stakeholder management skills with the ability to engage at Executive and C Level. Experience managing third party suppliers and system integrators. Experience with: Microsoft Sentinel Splunk SailPoint CyberArk Okta CrowdStrike Microsoft Defender Suite Knowledge of DevSecOps practices. Exposure to cloud migration and security transformation programmes. Experience supporting regulatory remediation initiatives. Qualifications & Certifications One or more of the following would be advantageous: PMP CISSP CISM CISA CRISC Personal Attributes Strong leadership and organisational skills. Excellent communication and presentation abilities. Ability to influence stakeholders at all levels. Strong analytical and problem solving mindset. Ability to operate effectively in fast paced, complex environments. Self motivated with a strong focus on delivery and outcomes. Successful delivery of cyber security projects and workstreams. Effective management of risks, issues, and dependencies. Timely implementation of security controls and technologies. Improved cyber security posture and compliance alignment. High quality governance reporting and stakeholder engagement.
We are recruiting an IT Infrastructure & Platforms Technical Lead (Microsoft 365 stack) for a specialist infrastructure and asset management organisation that operates across the UK. If you thrive on keeping complex, business-critical technology environments secure, resilient and future-ready and you want a senior role where your technical judgement genuinely shapes how the organisation runs - this is one to explore. Location: Bristol. Salary: up to £60,000 + Extensive benefits package. Working arrangement: hybrid and flexible working available. Contract type: permanent, full time. What you'll be doing Own the technical health of the organisation's Microsoft 365 estate - including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender - monitoring performance, managing alerts and driving proactive improvements. Serve as the primary technical point of contact for third-party vendors and managed service providers, ensuring solutions are aligned to business requirements and delivered to a high standard. Lead the response to major incidents, carrying out root cause analysis, coordinating internal and external teams, and putting in place measures to prevent recurrence. Maintain and develop identity and access management solutions, including SSO, MFA and automated provisioning, alongside the organisation's security, governance and compliance frameworks. What you need to bring Deep working knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server and Power Platform. Solid experience managing third-party vendors and service providers, with a track record of coordinating effective IT services and holding partners to account. Good understanding of IT infrastructure fundamentals - networking, firewalls, email security, backup, disaster recovery and identity and access management. A collaborative, proactive approach: you communicate clearly with technical and non-technical stakeholders, take ownership of problems, and see things through to resolution. Why you'll love this job A standout benefits package including private medical insurance, a healthcare cash plan, enhanced maternity and paternity pay, menopause support and access to online GP services. 25 days annual leave increasing with service, a generous private pension plan, life assurance, and genuine flexibility through hybrid and adaptable working arrangements. A real investment in your future - with ongoing learning and development opportunities, support for professional study and memberships, and a culture that takes continuous improvement seriously. If you're ready to take on a senior technical role with real scope and impact, we'd love to hear from you . Apply now with your up-to-date CV and we'll be in touch to discuss the opportunity in more detail.
22/07/2026
Full time
We are recruiting an IT Infrastructure & Platforms Technical Lead (Microsoft 365 stack) for a specialist infrastructure and asset management organisation that operates across the UK. If you thrive on keeping complex, business-critical technology environments secure, resilient and future-ready and you want a senior role where your technical judgement genuinely shapes how the organisation runs - this is one to explore. Location: Bristol. Salary: up to £60,000 + Extensive benefits package. Working arrangement: hybrid and flexible working available. Contract type: permanent, full time. What you'll be doing Own the technical health of the organisation's Microsoft 365 estate - including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender - monitoring performance, managing alerts and driving proactive improvements. Serve as the primary technical point of contact for third-party vendors and managed service providers, ensuring solutions are aligned to business requirements and delivered to a high standard. Lead the response to major incidents, carrying out root cause analysis, coordinating internal and external teams, and putting in place measures to prevent recurrence. Maintain and develop identity and access management solutions, including SSO, MFA and automated provisioning, alongside the organisation's security, governance and compliance frameworks. What you need to bring Deep working knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server and Power Platform. Solid experience managing third-party vendors and service providers, with a track record of coordinating effective IT services and holding partners to account. Good understanding of IT infrastructure fundamentals - networking, firewalls, email security, backup, disaster recovery and identity and access management. A collaborative, proactive approach: you communicate clearly with technical and non-technical stakeholders, take ownership of problems, and see things through to resolution. Why you'll love this job A standout benefits package including private medical insurance, a healthcare cash plan, enhanced maternity and paternity pay, menopause support and access to online GP services. 25 days annual leave increasing with service, a generous private pension plan, life assurance, and genuine flexibility through hybrid and adaptable working arrangements. A real investment in your future - with ongoing learning and development opportunities, support for professional study and memberships, and a culture that takes continuous improvement seriously. If you're ready to take on a senior technical role with real scope and impact, we'd love to hear from you . Apply now with your up-to-date CV and we'll be in touch to discuss the opportunity in more detail.
Group Head of IT Salary: Competitive Benefits (Dependent on Experience) Location: Bristol Job Type: Permanent Full Time Lead Technology That Drives Business Success The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester, and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a construciton and maintenance based company, who are looking for an Group head of IT based in Bristol. You'll be responsible for shaping the organisation's technology direction, leading a dedicated IT function and delivering reliable, secure and scalable systems that enable teams across the business to work effectively. Alongside overseeing day-to-day IT operations, you'll champion innovation, modernise technology where appropriate and ensure the business is equipped for the future. What You'll Be Doing Create and deliver a long-term technology strategy that supports business objectives. Provide strategic advice to senior leaders on technology investment and emerging solutions. Lead the ongoing development of IT infrastructure, business systems and cloud-based services. Manage technology projects from planning through to successful implementation, ensuring they are delivered on time and within budget. Develop strong partnerships with internal departments, external suppliers and technology providers. Manage departmental budgets and ensure technology spending delivers measurable value. Review service performance and identify opportunities to improve efficiency and user experience. Ensure compliance with relevant legislation, governance standards and data protection requirements. About You We're looking for an experienced IT professional who has successfully led technology functions within a complex business environment. You'll be equally comfortable discussing long-term strategy with senior stakeholders as you are supporting the delivery of operational improvements. You'll ideally have: Previous experience leading an IT department or technology function. A proven track record of delivering business-wide technology improvements. Strong knowledge of infrastructure, networking, cloud platforms and enterprise systems. Experience working with external technology partners and service providers. Strong commercial awareness, including budget ownership and supplier management. Excellent communication skills with the confidence to influence stakeholders at all levels. A collaborative leadership style focused on developing people and delivering excellent service. Technical Knowledge Experience in the following areas would be highly beneficial: Microsoft 365 and Azure Active Directory and Exchange Windows Server environments SQL Server Enterprise networking, VPNs and infrastructure management Cloud technologies and modern workplace solutions Cybersecurity principles and risk management IT service delivery and continuous improvement frameworks What's in It for You? Competitive salary based on experience. Comprehensive benefits package. Company pension. Generous annual leave. Ongoing investment in professional development. A genuine opportunity to influence technology strategy at senior level. A supportive working environment where innovation and new ideas are encouraged. Apply Today If you're a strategic IT leader looking for a role where you can make a lasting impact, we'd love to hear from you. For more information or to apply, contact Kirsty on (phone number removed) or submit your CV today.
22/07/2026
Full time
Group Head of IT Salary: Competitive Benefits (Dependent on Experience) Location: Bristol Job Type: Permanent Full Time Lead Technology That Drives Business Success The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester, and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a construciton and maintenance based company, who are looking for an Group head of IT based in Bristol. You'll be responsible for shaping the organisation's technology direction, leading a dedicated IT function and delivering reliable, secure and scalable systems that enable teams across the business to work effectively. Alongside overseeing day-to-day IT operations, you'll champion innovation, modernise technology where appropriate and ensure the business is equipped for the future. What You'll Be Doing Create and deliver a long-term technology strategy that supports business objectives. Provide strategic advice to senior leaders on technology investment and emerging solutions. Lead the ongoing development of IT infrastructure, business systems and cloud-based services. Manage technology projects from planning through to successful implementation, ensuring they are delivered on time and within budget. Develop strong partnerships with internal departments, external suppliers and technology providers. Manage departmental budgets and ensure technology spending delivers measurable value. Review service performance and identify opportunities to improve efficiency and user experience. Ensure compliance with relevant legislation, governance standards and data protection requirements. About You We're looking for an experienced IT professional who has successfully led technology functions within a complex business environment. You'll be equally comfortable discussing long-term strategy with senior stakeholders as you are supporting the delivery of operational improvements. You'll ideally have: Previous experience leading an IT department or technology function. A proven track record of delivering business-wide technology improvements. Strong knowledge of infrastructure, networking, cloud platforms and enterprise systems. Experience working with external technology partners and service providers. Strong commercial awareness, including budget ownership and supplier management. Excellent communication skills with the confidence to influence stakeholders at all levels. A collaborative leadership style focused on developing people and delivering excellent service. Technical Knowledge Experience in the following areas would be highly beneficial: Microsoft 365 and Azure Active Directory and Exchange Windows Server environments SQL Server Enterprise networking, VPNs and infrastructure management Cloud technologies and modern workplace solutions Cybersecurity principles and risk management IT service delivery and continuous improvement frameworks What's in It for You? Competitive salary based on experience. Comprehensive benefits package. Company pension. Generous annual leave. Ongoing investment in professional development. A genuine opportunity to influence technology strategy at senior level. A supportive working environment where innovation and new ideas are encouraged. Apply Today If you're a strategic IT leader looking for a role where you can make a lasting impact, we'd love to hear from you. For more information or to apply, contact Kirsty on (phone number removed) or submit your CV today.
HM Land Registry (HMLR) are looking for a Senior Infrastructure Engineer in the Security Cluster to help protect the critical infrastructure and digital services that support land and property ownership across England and Wales. Permanent role, salary £48,400 - £59,300 (based on interview assessment), 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from Plymouth. About the role This is a specialist role within HMLR's IT Operations Practice, working as part of an established Security function responsible for protecting systems, platforms and services across a varied technology estate. You will help design, implement and improve technical security controls across cloud, on-premise and legacy environments. The role will involve resolving complex technical issues, managing security risks, improving vulnerability tooling and providing security advice to operational and project teams. You will work across technologies including Windows, Linux, mainframe, AWS and Azure, while collaborating with infrastructure teams, security colleagues, suppliers and wider stakeholders. Responsibilities Design, implement and improve technical security systems and controls across HMLR's infrastructure. Investigate and resolve complex security issues arising from incidents, operational activity and service development. Identify and manage technical security risks, vulnerabilities and appropriate mitigations. Develop and maintain security monitoring, vulnerability and threat-detection tooling. Provide technical guidance, assurance and mentoring to operational teams, projects and colleagues. Essential skills Strong experience designing and implementing technical security systems and controls. Advanced knowledge of at least three security technologies, such as SIEM, Defender, Sentinel, EDR/XDR, Active Directory, Nessus, PAM, AWS IAM or Entra. Extensive knowledge of security controls across Windows, Linux, mainframe, AWS or Azure environments. Strong analytical and problem-solving skills, including threat analysis and security incident response. Ability to manage priorities, communicate technical risks clearly and demonstrate leadership through coaching or mentoring. Desirable criteria Experience working across both cloud and on-premise environments. Knowledge of identity and access management, privileged access, cryptography or network security. Experience using automation, scripting or coding to improve operational security. Experience supporting customer-facing digital services within a large or complex organisation. Previous experience working within government, a regulated environment or another organisation operating critical services. Benefits Alongside your salary of £48,400 plus any allowance up to £59,300 HM Land Registry contributes £14,021 towards you being a member of the Civil Service Defined Benefit Pension scheme along with the following: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Over 29% employer pension contribution Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Additional information Locations - Plymouth. Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week), hours are flexible and condensed hours are an option. HMLR are unable to sponsor any individuals for Skilled Worker Sponsorship. For SC eligibility, you must have resided in the UK for the last 5 years continuously Why join HMLR? This is an opportunity to help protect critical national infrastructure and digital services relied upon across England and Wales. You will work at significant scale, strengthening the security and resilience of a complex technology estate that supports millions of property transactions and users. You will also have substantial scope to develop your career. The breadth of HMLR's environment will give you exposure to cloud, on-premise, legacy and modern security technologies, alongside opportunities to deepen your expertise, broaden into new areas and learn from experienced specialists across the wider security function. Apply now or contact Inspire People in complete confidence.
22/07/2026
Full time
HM Land Registry (HMLR) are looking for a Senior Infrastructure Engineer in the Security Cluster to help protect the critical infrastructure and digital services that support land and property ownership across England and Wales. Permanent role, salary £48,400 - £59,300 (based on interview assessment), 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from Plymouth. About the role This is a specialist role within HMLR's IT Operations Practice, working as part of an established Security function responsible for protecting systems, platforms and services across a varied technology estate. You will help design, implement and improve technical security controls across cloud, on-premise and legacy environments. The role will involve resolving complex technical issues, managing security risks, improving vulnerability tooling and providing security advice to operational and project teams. You will work across technologies including Windows, Linux, mainframe, AWS and Azure, while collaborating with infrastructure teams, security colleagues, suppliers and wider stakeholders. Responsibilities Design, implement and improve technical security systems and controls across HMLR's infrastructure. Investigate and resolve complex security issues arising from incidents, operational activity and service development. Identify and manage technical security risks, vulnerabilities and appropriate mitigations. Develop and maintain security monitoring, vulnerability and threat-detection tooling. Provide technical guidance, assurance and mentoring to operational teams, projects and colleagues. Essential skills Strong experience designing and implementing technical security systems and controls. Advanced knowledge of at least three security technologies, such as SIEM, Defender, Sentinel, EDR/XDR, Active Directory, Nessus, PAM, AWS IAM or Entra. Extensive knowledge of security controls across Windows, Linux, mainframe, AWS or Azure environments. Strong analytical and problem-solving skills, including threat analysis and security incident response. Ability to manage priorities, communicate technical risks clearly and demonstrate leadership through coaching or mentoring. Desirable criteria Experience working across both cloud and on-premise environments. Knowledge of identity and access management, privileged access, cryptography or network security. Experience using automation, scripting or coding to improve operational security. Experience supporting customer-facing digital services within a large or complex organisation. Previous experience working within government, a regulated environment or another organisation operating critical services. Benefits Alongside your salary of £48,400 plus any allowance up to £59,300 HM Land Registry contributes £14,021 towards you being a member of the Civil Service Defined Benefit Pension scheme along with the following: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Over 29% employer pension contribution Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Additional information Locations - Plymouth. Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week), hours are flexible and condensed hours are an option. HMLR are unable to sponsor any individuals for Skilled Worker Sponsorship. For SC eligibility, you must have resided in the UK for the last 5 years continuously Why join HMLR? This is an opportunity to help protect critical national infrastructure and digital services relied upon across England and Wales. You will work at significant scale, strengthening the security and resilience of a complex technology estate that supports millions of property transactions and users. You will also have substantial scope to develop your career. The breadth of HMLR's environment will give you exposure to cloud, on-premise, legacy and modern security technologies, alongside opportunities to deepen your expertise, broaden into new areas and learn from experienced specialists across the wider security function. Apply now or contact Inspire People in complete confidence.
Job Description We are seeking a highly skilled and experienced Third Line Citrix SME to join our on site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix related issues, providing expert level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi skilled professional, responsible for the support, maintenance and expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers' needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Roles Primary Responsibilities Provide Third Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler. Lead the diagnosis and resolution of complex technical issues across Citrix platforms. Manage and optimise Citrix policies, profiles, and user experience. Collaborate with architecture and engineering teams to design and implement Citrix solutions. Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Essential Skills & Experience Proven experience within a Third Line Support role. Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations - VMWare, HyperV, XenServer, Invanti. Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics, specifically Systrack / Nexthink (Non Essential - training provided). Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11. Desirable Qualifications Citrix Certified Expert - Virtualisation (CCE V) or equivalent. Microsoft certifications (e.g., MCSA, MCSE). Exposure to cloud platforms (Azure, AWS) and hybrid environments. 2+ Years experience working within a third line support environment. About you Candidates looking to develop their careers within DXC, with a drive to learn. Passionate about technology. Natural problem solver. Ability to work with an Agile Team, being self driven and looking for continuous improvements. What We Will Do For You Competitive compensation. Pension scheme. DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym membership and more). Perks at Work (discounts on technology, groceries, travel and more). DXC incentives (recognition tools, employee lunches, regular social events etc). Still reading? We'd love to hear from you - apply today. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
22/07/2026
Full time
Job Description We are seeking a highly skilled and experienced Third Line Citrix SME to join our on site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix related issues, providing expert level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi skilled professional, responsible for the support, maintenance and expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers' needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Roles Primary Responsibilities Provide Third Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler. Lead the diagnosis and resolution of complex technical issues across Citrix platforms. Manage and optimise Citrix policies, profiles, and user experience. Collaborate with architecture and engineering teams to design and implement Citrix solutions. Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Essential Skills & Experience Proven experience within a Third Line Support role. Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations - VMWare, HyperV, XenServer, Invanti. Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics, specifically Systrack / Nexthink (Non Essential - training provided). Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11. Desirable Qualifications Citrix Certified Expert - Virtualisation (CCE V) or equivalent. Microsoft certifications (e.g., MCSA, MCSE). Exposure to cloud platforms (Azure, AWS) and hybrid environments. 2+ Years experience working within a third line support environment. About you Candidates looking to develop their careers within DXC, with a drive to learn. Passionate about technology. Natural problem solver. Ability to work with an Agile Team, being self driven and looking for continuous improvements. What We Will Do For You Competitive compensation. Pension scheme. DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym membership and more). Perks at Work (discounts on technology, groceries, travel and more). DXC incentives (recognition tools, employee lunches, regular social events etc). Still reading? We'd love to hear from you - apply today. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Infrastructure Analyst Liverpool or Manchester Hybrid Working Permanent Are you an experienced Infrastructure Analyst looking for an opportunity to work with modern technologies, contribute to major transformation projects, and play a key role in shaping an organisation's IT landscape?We're looking for an Infrastructure Analyst to join a high performing IT Operations team, supporting both project delivery and the ongoing development of a complex enterprise infrastructure environment. This is an excellent opportunity for someone who enjoys a varied role spanning infrastructure, cloud technologies, networking, and systems administration. What You'll Be Doing Supporting and developing enterprise infrastructure services across multiple locations Providing technical expertise throughout the project lifecycle, from design and implementation through to operational support Working closely with project teams to ensure successful delivery of infrastructure and application projects Maintaining infrastructure documentation, recovery procedures and system designs Supporting business continuity, disaster recovery and high-availability initiatives Monitoring, troubleshooting and optimising infrastructure performance Contributing to technology roadmaps and identifying opportunities to improve service delivery What We're Looking For Strong VMware administration and support experience Experience with Microsoft Azure, including Entra ID and cloud services Strong knowledge of Windows Server environments (2016/2019/2022) Active Directory, DNS, DHCP and Windows File Services expertise Solid networking and troubleshooting experience Understanding of Disaster Recovery and High Availability solutions Experience with infrastructure monitoring tools Excellent problem-solving and analytical skills Ability to work across both project and operational environments In return, you will be rewarded with:- Hybrid working Annual bonus 25 days holiday plus additional leave benefits Private medical options Pension scheme Exposure to modern cloud, networking and infrastructure technologies A collaborative environment with genuine opportunities to develop your technical skills If you're looking for a role where you'll have exposure to cutting-edge technologies, ownership of technical delivery and the opportunity to influence infrastructure strategy, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
21/07/2026
Full time
Infrastructure Analyst Liverpool or Manchester Hybrid Working Permanent Are you an experienced Infrastructure Analyst looking for an opportunity to work with modern technologies, contribute to major transformation projects, and play a key role in shaping an organisation's IT landscape?We're looking for an Infrastructure Analyst to join a high performing IT Operations team, supporting both project delivery and the ongoing development of a complex enterprise infrastructure environment. This is an excellent opportunity for someone who enjoys a varied role spanning infrastructure, cloud technologies, networking, and systems administration. What You'll Be Doing Supporting and developing enterprise infrastructure services across multiple locations Providing technical expertise throughout the project lifecycle, from design and implementation through to operational support Working closely with project teams to ensure successful delivery of infrastructure and application projects Maintaining infrastructure documentation, recovery procedures and system designs Supporting business continuity, disaster recovery and high-availability initiatives Monitoring, troubleshooting and optimising infrastructure performance Contributing to technology roadmaps and identifying opportunities to improve service delivery What We're Looking For Strong VMware administration and support experience Experience with Microsoft Azure, including Entra ID and cloud services Strong knowledge of Windows Server environments (2016/2019/2022) Active Directory, DNS, DHCP and Windows File Services expertise Solid networking and troubleshooting experience Understanding of Disaster Recovery and High Availability solutions Experience with infrastructure monitoring tools Excellent problem-solving and analytical skills Ability to work across both project and operational environments In return, you will be rewarded with:- Hybrid working Annual bonus 25 days holiday plus additional leave benefits Private medical options Pension scheme Exposure to modern cloud, networking and infrastructure technologies A collaborative environment with genuine opportunities to develop your technical skills If you're looking for a role where you'll have exposure to cutting-edge technologies, ownership of technical delivery and the opportunity to influence infrastructure strategy, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Role This is an on site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. Responsibilities Provide Level3 support for end user computing across macOS, Windows10/11, iOS, and Android. Manage Microsoft Intune for endpoint configuration and compliance. Administer EntraID (AzureAD) and Office365 services (Exchange Online, SharePoint, Teams). Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting. Handle advanced troubleshooting for hardware, software, and network issues. Oversee onboarding/offboarding processes and identity lifecycle management. Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams). Deliver white glove support for executives and high profile events. Manage IT assets from procurement through disposal. Collaborate with vendors and internal teams to resolve complex issues quickly. Document processes and train Level1/2/3 support teams. Participate in security audits (ISO/SOX/SOC) and ensure compliance. Contribute to IT projects and continuous improvement initiatives. Qualifications 5+ years of IT support experience in a corporate environment. Strong knowledge of Windows10/11 and macOS troubleshooting. Hands on experience with Intune, EntraID, and Office365 administration. Familiarity with Active Directory and identity management. Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API. Excellent communication skills and ability to work under pressure. Professional, presentable, and resilient with strong organizational skills. Ability to prioritize tasks and manage workload effectively. Passion for technology and continuous learning. Experience supporting senior executives (preferred). Knowledge of networking fundamentals (Wi Fi, LAN) (preferred). Exposure to ISO audit preparation and remediation (preferred). Experience with ServiceNow or Jira ticketing systems (preferred). Ability to collaborate across departments and manage vendor relationships (preferred). Soft Skills Proactive and solution oriented. Strong documentation and process discipline. Creative thinker who can adapt to changing priorities. Team player with a positive attitude. All other related and/or additional responsibilities that may be required or assigned. This job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
21/07/2026
Full time
The Role This is an on site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. Responsibilities Provide Level3 support for end user computing across macOS, Windows10/11, iOS, and Android. Manage Microsoft Intune for endpoint configuration and compliance. Administer EntraID (AzureAD) and Office365 services (Exchange Online, SharePoint, Teams). Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting. Handle advanced troubleshooting for hardware, software, and network issues. Oversee onboarding/offboarding processes and identity lifecycle management. Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams). Deliver white glove support for executives and high profile events. Manage IT assets from procurement through disposal. Collaborate with vendors and internal teams to resolve complex issues quickly. Document processes and train Level1/2/3 support teams. Participate in security audits (ISO/SOX/SOC) and ensure compliance. Contribute to IT projects and continuous improvement initiatives. Qualifications 5+ years of IT support experience in a corporate environment. Strong knowledge of Windows10/11 and macOS troubleshooting. Hands on experience with Intune, EntraID, and Office365 administration. Familiarity with Active Directory and identity management. Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API. Excellent communication skills and ability to work under pressure. Professional, presentable, and resilient with strong organizational skills. Ability to prioritize tasks and manage workload effectively. Passion for technology and continuous learning. Experience supporting senior executives (preferred). Knowledge of networking fundamentals (Wi Fi, LAN) (preferred). Exposure to ISO audit preparation and remediation (preferred). Experience with ServiceNow or Jira ticketing systems (preferred). Ability to collaborate across departments and manage vendor relationships (preferred). Soft Skills Proactive and solution oriented. Strong documentation and process discipline. Creative thinker who can adapt to changing priorities. Team player with a positive attitude. All other related and/or additional responsibilities that may be required or assigned. This job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
# Cyber Security Platform Engineer - Microsoft - LondonIT/Information/Cyber SecurityRef:198 Date Posted: Monday 25 May 2026LinkedInFacebookXTitle: Cyber Security Platform Engineer - MicrosoftReference No: 2161Company: FTSE 100Reports to Security Platform Engineering ManagerLocation: LondonWorking Pattern 37.5 hours per week, Monday - Friday. Location: London/Peterborough, with potential travel to divisional sites as required by advisory engagements (hybrid working arrangements in place).Salary: £59,000 - £72,000Benefits Bupa, Matched pension contributions. The Role Group Cyber Security Overview The Group Cyber Security (GCS) team is responsible for managing cyber risk appropriately across) the Group and has recently refreshed its cyber strategy, with a renewed focus on embedding cyber security as part of the culture and DNA. This is a highly federated business model spanning 11 divisions and over 50 countries, and the cyber strategy has been designed to build materially improved security capabilities whilst working with a divisional focus.It is an exciting time to join GCS. We are in a period of significant investment, with a multi-year transformation programme under way to build new security capabilities at pace. GCS is responsible for setting the Group cyber standard, measuring compliance against it across all the businesses, and delivering a portfolio of centrally managed security services that divisions can rely on.The Security Platform Engineering function is central to that portfolio - responsible for ensuring that the security tools the organisation invests in are deeply understood, expertly configured, continuously improved, and consistently delivering their intended security and business value. Microsoft is the most strategically significant security platform, and the uplift and optimisation of the Microsoft security estate is one of the most consequential engineering challenges in the GCS transformation programme. Role Summary Reporting to the Security Platform Engineering Manager, the Cyber Security Platform Engineer - Microsoft is the Group dedicated technical authority for the Microsoft security platform. The role carries implied ownership of the full Microsoft security stack: the M365 Defender suite, the security-relevant capabilities of Microsoft Entra ID (conditional access, Privileged Identity Management, access packages, and least privilege), Intune, and the foundational configuration of the Microsoft 365 and Azure environments on which all of these depend. This is a role that extends beyond BAU platform management: a significant part of the initial mandate is to critically assess the current state of the Microsoft estate - spanning E3, Active Directory, Entra ID, Intune, and existing Defender deployments - identify the gaps against vendor-recommended best practice and the Group cyber standard, and build a prioritised strategy and plan to close them.This role is the primary technical owner of that relationship on the GCS side - working directly with the Microsoft team to prioritise, plan, and drive the E5 deployment across the estate, and ensuring that the professional services and engineering resources available are directed at the highest-value activities. The role must navigate the realities of the federated organisation with skill: delivery will depend on partnership with divisional IT teams, and getting there will require excellent stakeholder management, a clear change communication approach, and an absolute commitment to end-user experience. Zero tolerance for avoidable downtime is not a preference - it is a non-negotiable operating constraint.The role works in close partnership with the Cyber Architecture Manager, the Group CTO function, the IT Frameworks Director, Assurance leads, Divisional Security Leads, and the Identity Transformation team. It shares the defining mindset of the whole platform engineering function: genuine passion for the Microsoft platform, curiosity about its full capability, and the drive to get to a secure, consistent, vendor-recommended configuration as quickly and as safely as possible. Role Responsibilities / Accountabilities Microsoft Estate Assessment, Gap Analysis & Strategy • Conduct a structured, critical assessment of the current Microsoft security estate, covering Active Directory, Microsoft Entra ID, Intune, M365 (E3 and current Defender deployments), and Azure security configuration; benchmark the current state against Microsoft's secure score recommendations, vendor best practice, and the Group cyber technical standard, and produce a clear, evidence-based gap analysis.• Develop a prioritised Microsoft security uplift strategy and delivery plan that sequences remediation and enhancement activity by risk reduction impact, operational feasibility, and alignment with the E5 migration roadmap; ensure the plan is realistic for federated environment and has clear milestones, owners, and success criteria.• Maintain the Microsoft security uplift plan as a live document; track progress against milestones, report status to the Security Platform Engineering Manager, and adapt the plan to the Groups environment, the threat landscape, and the Microsoft product roadmap evolve. Microsoft Defender Platform Ownership & Engineering • Own the technical configuration, ongoing engineering, and operational health of the full M365 Defender suite, including Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office 365, and Microsoft Sentinel integration; maintain configurations to the approved baseline and drive continuous improvement against vendor-recommended configuration.• Work closely with the SOC to tune Defender configurations for effective detection and response; adjust detection rules, custom detection queries, and alert thresholds in response to SOC operational feedback, ensuring analysts receive high-fidelity, actionable alerts with minimal noise.• Develop and maintain detailed configuration documentation, runbooks, and change records for all Defender workloads; ensure configuration state is consistently documented, version-controlled, and auditable. Entra ID Security & Identity Controls • Own the security configuration of Microsoft Entra ID across the Group; take implied technical ownership of the security-relevant Entra capabilities including Conditional Access policy design and enforcement, Privileged Identity Management (PIM), access packages and entitlement management, Identity Protection, and the application of least privilege principles across the directory.• Work with the Cyber Architecture Manager, the IT Frameworks Director, and Assurance leads to ensure that GCS policies - including BYOD, remote access, and privilege management policies - are correctly and completely manifested in Entra Conditional Access policies and Intune device compliance rules; maintain a clear mapping between policy intent and platform configuration.• Support the Active Directory to Entra ID modernisation journey; identify legacy AD configurations and hybrid identity risks that need to be addressed as part of the E5 migration, and work with the Identity Transformation team to ensure Entra security configuration activity is co-ordinated with the broader identity programme.• Own the Intune security configuration, maintain device compliance policies, configuration profiles, and security baselines; ensure Intune is configured to enforce the Group endpoint security standard and provides accurate device compliance data to Entra Conditional Access and the Defender estate. E5 Migration, ECIF Engagement & Microsoft Relationship • Act as GCS's primary technical liaison to the Microsoft ECIF (Engineering Co-Investment Fund) team; plan, prioritise, and drive the E5 deployment programme in partnership with the ECIF team, ensuring that Microsoft engineering resources are directed at the highest-value activities and that the Organisation is getting the maximum benefit from the co-investment engagement.• Manage the technical relationship with Microsoft across the security and identity platform; maintain active engagement with Microsoft technical account management, product specialists, and engineering teams; use the account relationship to gain early access to roadmap briefings, preview features, escalation paths, and best-practice guidance relevant to the organisations environment.• Plan and manage the technical delivery of E5 capability rollout across the divisions; sequence deployment activity to maximise early security value, sequence it safely within the change management constraints, and ensure each phase is fully tested, documented, and supported before moving to the next.• Maintain accurate records of Microsoft licence entitlements, feature adoption, and E5 deployment progress; ensure the Group is consuming the capabilities it is paying for, and provide the Security Platform Engineering Manager with clear, up-to-date visibility of licence utilisation and deployment status.• Policy Manifestation, Standards Alignment & Assurance• Translate Group cyber technical standards and security policies into enforceable Microsoft platform configurations; maintain a clear, auditable mapping between each policy requirement and its implementation in Defender, Entra, Intune, or other Microsoft controls, and ensure divergence is identified and remediated promptly.• Work closely with the Director of Cyber Assurance and Assurance leads to support controls assessment of the Microsoft estate; provide technical evidence of configuration compliance, investigate gaps identified through continuous controls monitoring (including Axonius), and drive remediation of control failures to closure . click apply for full job details
21/07/2026
Full time
# Cyber Security Platform Engineer - Microsoft - LondonIT/Information/Cyber SecurityRef:198 Date Posted: Monday 25 May 2026LinkedInFacebookXTitle: Cyber Security Platform Engineer - MicrosoftReference No: 2161Company: FTSE 100Reports to Security Platform Engineering ManagerLocation: LondonWorking Pattern 37.5 hours per week, Monday - Friday. Location: London/Peterborough, with potential travel to divisional sites as required by advisory engagements (hybrid working arrangements in place).Salary: £59,000 - £72,000Benefits Bupa, Matched pension contributions. The Role Group Cyber Security Overview The Group Cyber Security (GCS) team is responsible for managing cyber risk appropriately across) the Group and has recently refreshed its cyber strategy, with a renewed focus on embedding cyber security as part of the culture and DNA. This is a highly federated business model spanning 11 divisions and over 50 countries, and the cyber strategy has been designed to build materially improved security capabilities whilst working with a divisional focus.It is an exciting time to join GCS. We are in a period of significant investment, with a multi-year transformation programme under way to build new security capabilities at pace. GCS is responsible for setting the Group cyber standard, measuring compliance against it across all the businesses, and delivering a portfolio of centrally managed security services that divisions can rely on.The Security Platform Engineering function is central to that portfolio - responsible for ensuring that the security tools the organisation invests in are deeply understood, expertly configured, continuously improved, and consistently delivering their intended security and business value. Microsoft is the most strategically significant security platform, and the uplift and optimisation of the Microsoft security estate is one of the most consequential engineering challenges in the GCS transformation programme. Role Summary Reporting to the Security Platform Engineering Manager, the Cyber Security Platform Engineer - Microsoft is the Group dedicated technical authority for the Microsoft security platform. The role carries implied ownership of the full Microsoft security stack: the M365 Defender suite, the security-relevant capabilities of Microsoft Entra ID (conditional access, Privileged Identity Management, access packages, and least privilege), Intune, and the foundational configuration of the Microsoft 365 and Azure environments on which all of these depend. This is a role that extends beyond BAU platform management: a significant part of the initial mandate is to critically assess the current state of the Microsoft estate - spanning E3, Active Directory, Entra ID, Intune, and existing Defender deployments - identify the gaps against vendor-recommended best practice and the Group cyber standard, and build a prioritised strategy and plan to close them.This role is the primary technical owner of that relationship on the GCS side - working directly with the Microsoft team to prioritise, plan, and drive the E5 deployment across the estate, and ensuring that the professional services and engineering resources available are directed at the highest-value activities. The role must navigate the realities of the federated organisation with skill: delivery will depend on partnership with divisional IT teams, and getting there will require excellent stakeholder management, a clear change communication approach, and an absolute commitment to end-user experience. Zero tolerance for avoidable downtime is not a preference - it is a non-negotiable operating constraint.The role works in close partnership with the Cyber Architecture Manager, the Group CTO function, the IT Frameworks Director, Assurance leads, Divisional Security Leads, and the Identity Transformation team. It shares the defining mindset of the whole platform engineering function: genuine passion for the Microsoft platform, curiosity about its full capability, and the drive to get to a secure, consistent, vendor-recommended configuration as quickly and as safely as possible. Role Responsibilities / Accountabilities Microsoft Estate Assessment, Gap Analysis & Strategy • Conduct a structured, critical assessment of the current Microsoft security estate, covering Active Directory, Microsoft Entra ID, Intune, M365 (E3 and current Defender deployments), and Azure security configuration; benchmark the current state against Microsoft's secure score recommendations, vendor best practice, and the Group cyber technical standard, and produce a clear, evidence-based gap analysis.• Develop a prioritised Microsoft security uplift strategy and delivery plan that sequences remediation and enhancement activity by risk reduction impact, operational feasibility, and alignment with the E5 migration roadmap; ensure the plan is realistic for federated environment and has clear milestones, owners, and success criteria.• Maintain the Microsoft security uplift plan as a live document; track progress against milestones, report status to the Security Platform Engineering Manager, and adapt the plan to the Groups environment, the threat landscape, and the Microsoft product roadmap evolve. Microsoft Defender Platform Ownership & Engineering • Own the technical configuration, ongoing engineering, and operational health of the full M365 Defender suite, including Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office 365, and Microsoft Sentinel integration; maintain configurations to the approved baseline and drive continuous improvement against vendor-recommended configuration.• Work closely with the SOC to tune Defender configurations for effective detection and response; adjust detection rules, custom detection queries, and alert thresholds in response to SOC operational feedback, ensuring analysts receive high-fidelity, actionable alerts with minimal noise.• Develop and maintain detailed configuration documentation, runbooks, and change records for all Defender workloads; ensure configuration state is consistently documented, version-controlled, and auditable. Entra ID Security & Identity Controls • Own the security configuration of Microsoft Entra ID across the Group; take implied technical ownership of the security-relevant Entra capabilities including Conditional Access policy design and enforcement, Privileged Identity Management (PIM), access packages and entitlement management, Identity Protection, and the application of least privilege principles across the directory.• Work with the Cyber Architecture Manager, the IT Frameworks Director, and Assurance leads to ensure that GCS policies - including BYOD, remote access, and privilege management policies - are correctly and completely manifested in Entra Conditional Access policies and Intune device compliance rules; maintain a clear mapping between policy intent and platform configuration.• Support the Active Directory to Entra ID modernisation journey; identify legacy AD configurations and hybrid identity risks that need to be addressed as part of the E5 migration, and work with the Identity Transformation team to ensure Entra security configuration activity is co-ordinated with the broader identity programme.• Own the Intune security configuration, maintain device compliance policies, configuration profiles, and security baselines; ensure Intune is configured to enforce the Group endpoint security standard and provides accurate device compliance data to Entra Conditional Access and the Defender estate. E5 Migration, ECIF Engagement & Microsoft Relationship • Act as GCS's primary technical liaison to the Microsoft ECIF (Engineering Co-Investment Fund) team; plan, prioritise, and drive the E5 deployment programme in partnership with the ECIF team, ensuring that Microsoft engineering resources are directed at the highest-value activities and that the Organisation is getting the maximum benefit from the co-investment engagement.• Manage the technical relationship with Microsoft across the security and identity platform; maintain active engagement with Microsoft technical account management, product specialists, and engineering teams; use the account relationship to gain early access to roadmap briefings, preview features, escalation paths, and best-practice guidance relevant to the organisations environment.• Plan and manage the technical delivery of E5 capability rollout across the divisions; sequence deployment activity to maximise early security value, sequence it safely within the change management constraints, and ensure each phase is fully tested, documented, and supported before moving to the next.• Maintain accurate records of Microsoft licence entitlements, feature adoption, and E5 deployment progress; ensure the Group is consuming the capabilities it is paying for, and provide the Security Platform Engineering Manager with clear, up-to-date visibility of licence utilisation and deployment status.• Policy Manifestation, Standards Alignment & Assurance• Translate Group cyber technical standards and security policies into enforceable Microsoft platform configurations; maintain a clear, auditable mapping between each policy requirement and its implementation in Defender, Entra, Intune, or other Microsoft controls, and ensure divergence is identified and remediated promptly.• Work closely with the Director of Cyber Assurance and Assurance leads to support controls assessment of the Microsoft estate; provide technical evidence of configuration compliance, investigate gaps identified through continuous controls monitoring (including Axonius), and drive remediation of control failures to closure . click apply for full job details
We are recruiting an IT Platforms technician for a specialist infrastructure and asset management organisation that operates across the UK. If you thrive on keeping complex, business-critical technology environments secure, resilient and future-ready and you want a senior role where your technical judgement genuinely shapes how the organisation runs - this is one to explore. Location: Bristol. Salary: up to £60,000 + Extensive benefits package. Working arrangement: hybrid and flexible working available. Contract type: permanent, full time. What you'll be doing Own the technical health of the organisation's Microsoft 365 estate - including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender - monitoring performance, managing alerts and driving proactive improvements. Serve as the primary technical point of contact for third-party vendors and managed service providers, ensuring solutions are aligned to business requirements and delivered to a high standard. Lead the response to major incidents, carrying out root cause analysis, coordinating internal and external teams, and putting in place measures to prevent recurrence. Maintain and develop identity and access management solutions, including SSO, MFA and automated provisioning, alongside the organisation's security, governance and compliance frameworks. What you need to bring Deep working knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server and Power Platform. Solid experience managing third-party vendors and service providers, with a track record of coordinating effective IT services and holding partners to account. Good understanding of IT infrastructure fundamentals - networking, firewalls, email security, backup, disaster recovery and identity and access management. A collaborative, proactive approach: you communicate clearly with technical and non-technical stakeholders, take ownership of problems, and see things through to resolution. Why you'll love this job A standout benefits package including private medical insurance, a healthcare cash plan, enhanced maternity and paternity pay, menopause support and access to online GP services. 25 days annual leave increasing with service, a generous private pension plan, life assurance, and genuine flexibility through hybrid and adaptable working arrangements. A real investment in your future - with ongoing learning and development opportunities, support for professional study and memberships, and a culture that takes continuous improvement seriously. If you're ready to take on a senior technical role with real scope and impact, we'd love to hear from you . Apply now with your up-to-date CV and we'll be in touch to discuss the opportunity in more detail.
20/07/2026
Full time
We are recruiting an IT Platforms technician for a specialist infrastructure and asset management organisation that operates across the UK. If you thrive on keeping complex, business-critical technology environments secure, resilient and future-ready and you want a senior role where your technical judgement genuinely shapes how the organisation runs - this is one to explore. Location: Bristol. Salary: up to £60,000 + Extensive benefits package. Working arrangement: hybrid and flexible working available. Contract type: permanent, full time. What you'll be doing Own the technical health of the organisation's Microsoft 365 estate - including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender - monitoring performance, managing alerts and driving proactive improvements. Serve as the primary technical point of contact for third-party vendors and managed service providers, ensuring solutions are aligned to business requirements and delivered to a high standard. Lead the response to major incidents, carrying out root cause analysis, coordinating internal and external teams, and putting in place measures to prevent recurrence. Maintain and develop identity and access management solutions, including SSO, MFA and automated provisioning, alongside the organisation's security, governance and compliance frameworks. What you need to bring Deep working knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server and Power Platform. Solid experience managing third-party vendors and service providers, with a track record of coordinating effective IT services and holding partners to account. Good understanding of IT infrastructure fundamentals - networking, firewalls, email security, backup, disaster recovery and identity and access management. A collaborative, proactive approach: you communicate clearly with technical and non-technical stakeholders, take ownership of problems, and see things through to resolution. Why you'll love this job A standout benefits package including private medical insurance, a healthcare cash plan, enhanced maternity and paternity pay, menopause support and access to online GP services. 25 days annual leave increasing with service, a generous private pension plan, life assurance, and genuine flexibility through hybrid and adaptable working arrangements. A real investment in your future - with ongoing learning and development opportunities, support for professional study and memberships, and a culture that takes continuous improvement seriously. If you're ready to take on a senior technical role with real scope and impact, we'd love to hear from you . Apply now with your up-to-date CV and we'll be in touch to discuss the opportunity in more detail.
Senior Infrastructure Engineer - Azure - Banking Excellent opportunity opens for a Senior Infrastructure Engineer with strong Azure skills to join a growing Bank's London office and be responsible for the support, change/enhancement, maintenance of IT Services that enable the Bank's IT department to deliver strategic IT services. Key responsibilities and accountabilities Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the Bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the Bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Any other tasks are at the discretion of the Head of IT Operations. Qualification & Experience Degree in Computer Science or relevant discipline (Preferred) Experience of working in financial services (Preferred) ITIL V4 foundation (as minimum) Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS) Azure Administrator Associate Certification, AZ-104 (Preferred) Essential Competencies/Skills Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Key success factors Excellent availability and support of IT Services exceeding agreed SLAs Appropriate uplift in maturity of Technology platforms to support the delivery of the Bank's IT strategy Strategic and proactive enhancement of the Bank's Technology platforms and services Delivery of platforms that enable efficient services and value being delivered to users and customers Proactive approach with both internal and external stakeholders Interested? Please Apply! Infrastructure Engineer IT Engineer Senior Infrastructure Engineer Azure Engineer CAB Windows 11 Microsoft Change Active Directory Azure AD SLA Bank Banking Financial Services ITIL Network VMWare VmWare 3rd Line 3LOD 2LOD IT Services IT Operation Microsoft Azure Azure Functions ITIL Infrastructure VMware Infrastructure Azure Infrastructure as a Service (IaaS) Azure DevOps Services Infrastructure Solutions Service-Level Agreements (SLA) Cloud
20/07/2026
Full time
Senior Infrastructure Engineer - Azure - Banking Excellent opportunity opens for a Senior Infrastructure Engineer with strong Azure skills to join a growing Bank's London office and be responsible for the support, change/enhancement, maintenance of IT Services that enable the Bank's IT department to deliver strategic IT services. Key responsibilities and accountabilities Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the Bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the Bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Any other tasks are at the discretion of the Head of IT Operations. Qualification & Experience Degree in Computer Science or relevant discipline (Preferred) Experience of working in financial services (Preferred) ITIL V4 foundation (as minimum) Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS) Azure Administrator Associate Certification, AZ-104 (Preferred) Essential Competencies/Skills Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Key success factors Excellent availability and support of IT Services exceeding agreed SLAs Appropriate uplift in maturity of Technology platforms to support the delivery of the Bank's IT strategy Strategic and proactive enhancement of the Bank's Technology platforms and services Delivery of platforms that enable efficient services and value being delivered to users and customers Proactive approach with both internal and external stakeholders Interested? Please Apply! Infrastructure Engineer IT Engineer Senior Infrastructure Engineer Azure Engineer CAB Windows 11 Microsoft Change Active Directory Azure AD SLA Bank Banking Financial Services ITIL Network VMWare VmWare 3rd Line 3LOD 2LOD IT Services IT Operation Microsoft Azure Azure Functions ITIL Infrastructure VMware Infrastructure Azure Infrastructure as a Service (IaaS) Azure DevOps Services Infrastructure Solutions Service-Level Agreements (SLA) Cloud
Protect identities at global scale. We're hiring a hands-on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity-based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. You'll serve as the enterprise SME/administrator for CrowdStrike Identity Protection, tune high-fidelity detections, integrate dark web intelligence, and orchestrate automation that measurably reduces MTTD/MTTR and risk.What you'll doLead identity threat monitoring and triageOperate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijackingValidate true/false positives, prioritize by business impact, and escalate per playbooks/SLAsDrive rapid containment and remediationExecute containment actions (disable accounts, revoke sessions/tokens, isolate hosts)Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closureOwn identity-focused incident responseLead IR for credential compromise, privilege escalation, directory persistence, and lateral movementEnsure evidence handling, root cause analysis, post incident reviews, and lessons learnedEngineer detections and hunt for threatsBuild and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CKClose visibility gaps, reduce false positives, and expand privileged activity monitoringStrengthen privileged access controlsDetect anomalous privileged behavior via SIEM/UEBA and Netskope telemetryRecommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAMRespond to dark web/credential exposureIntegrate sources like CyberInt; assess exposure and targeted campaignsOrchestrate takedowns, forced resets, token revocation, and Conditional Access updatesAdminister platforms and sustain hygieneMaintain coverage/health for identity monitoring; manage upgrades and changes via CABKeep operational runbooks, SOPs, and playbooks currentAutomate and orchestrate at scaleUse PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) to automate enrichment and response, standardize workflows, and improve signal fidelityShape identity policy and controlsAdvise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAMReport outcomes and support auditsProduce executive-ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time)Maintain audit-ready evidence and support internal/external auditsWhat you'll bringBachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience8+ years in IT/cybersecurity, including 3+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM)Hands-on enterprise experience administering/operating CrowdStrike Identity ProtectionProficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigationsDemonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma)Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOARClear communication and documentation skills; comfortable producing executive ready reports and audit evidenceOperates effectively within change control/CAB and under pressure during high severity incidentsBonus pointsCertifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalentDeep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow)Experience with JIT/JEA, PAM concepts, and global on call rotationsLocation, work style, and travelOpportunities in the United States, United Kingdom, and DenmarkOnsite or hybrid depending on location and business needsOccasional on call coverage may be requiredWhy you'll love it hereOwn a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygieneSolve complex problems from dark web exposure to directory persistence and lateral movementCollaborate with experienced global teams and leading vendors to continuously raise the barGrow your career in a modern, data driven security operations environmentThis is a global position that will support all our FUJIFILM Biotechnologies sites. This position can be based at any of our locations around the globe. Benefits and compensation will be governed by the location that you are based from and considered your home site.As part of any recruitment process, FUJIFILM Diosynth Biotechnologies collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations and may share this as part of the global recruitment process with hiring managers in Europe and the United States.Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
19/07/2026
Full time
Protect identities at global scale. We're hiring a hands-on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity-based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. You'll serve as the enterprise SME/administrator for CrowdStrike Identity Protection, tune high-fidelity detections, integrate dark web intelligence, and orchestrate automation that measurably reduces MTTD/MTTR and risk.What you'll doLead identity threat monitoring and triageOperate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijackingValidate true/false positives, prioritize by business impact, and escalate per playbooks/SLAsDrive rapid containment and remediationExecute containment actions (disable accounts, revoke sessions/tokens, isolate hosts)Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closureOwn identity-focused incident responseLead IR for credential compromise, privilege escalation, directory persistence, and lateral movementEnsure evidence handling, root cause analysis, post incident reviews, and lessons learnedEngineer detections and hunt for threatsBuild and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CKClose visibility gaps, reduce false positives, and expand privileged activity monitoringStrengthen privileged access controlsDetect anomalous privileged behavior via SIEM/UEBA and Netskope telemetryRecommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAMRespond to dark web/credential exposureIntegrate sources like CyberInt; assess exposure and targeted campaignsOrchestrate takedowns, forced resets, token revocation, and Conditional Access updatesAdminister platforms and sustain hygieneMaintain coverage/health for identity monitoring; manage upgrades and changes via CABKeep operational runbooks, SOPs, and playbooks currentAutomate and orchestrate at scaleUse PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) to automate enrichment and response, standardize workflows, and improve signal fidelityShape identity policy and controlsAdvise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAMReport outcomes and support auditsProduce executive-ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time)Maintain audit-ready evidence and support internal/external auditsWhat you'll bringBachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience8+ years in IT/cybersecurity, including 3+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM)Hands-on enterprise experience administering/operating CrowdStrike Identity ProtectionProficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigationsDemonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma)Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOARClear communication and documentation skills; comfortable producing executive ready reports and audit evidenceOperates effectively within change control/CAB and under pressure during high severity incidentsBonus pointsCertifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalentDeep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow)Experience with JIT/JEA, PAM concepts, and global on call rotationsLocation, work style, and travelOpportunities in the United States, United Kingdom, and DenmarkOnsite or hybrid depending on location and business needsOccasional on call coverage may be requiredWhy you'll love it hereOwn a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygieneSolve complex problems from dark web exposure to directory persistence and lateral movementCollaborate with experienced global teams and leading vendors to continuously raise the barGrow your career in a modern, data driven security operations environmentThis is a global position that will support all our FUJIFILM Biotechnologies sites. This position can be based at any of our locations around the globe. Benefits and compensation will be governed by the location that you are based from and considered your home site.As part of any recruitment process, FUJIFILM Diosynth Biotechnologies collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations and may share this as part of the global recruitment process with hiring managers in Europe and the United States.Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
FLBK FUJIFILM Diosynth Biotechnologies UK Limited
Billingham, Yorkshire
Protect identities at global scale. We're hiring a hands on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. What you'll do Lead identity threat monitoring and triage Operate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijacking Validate true/false positives, prioritize by business impact, and expedite per playbooks/SLAs Drive rapid containment and remediation Execute containment actions (disable accounts, revoke sessions/tokens, isolate hosts) Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closure Own identity focused incident response; lead IR for credential compromise, privilege escalation, directory persistence, and lateral movement Ensure evidence handling, root cause analysis, post incident reviews, and lessons learned Engineer detections and hunt for threats Build and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CK Close visibility gaps, reduce false positives, and expand privileged activity monitoring Strengthen privileged access controls; detect anomalous privileged behavior via SIEM/UEBA and Netskope telemetry Recommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAM Respond to dark web/credential exposure; integrate sources like CyberInt; assess exposure and targeted campaigns Orchestrate takedowns, forced resets, token revocation, and Conditional Access updates Administer platforms and sustain hygiene; maintain coverage/health for identity monitoring; manage upgrades and changes via CAB Keep operational runbooks, SOPs, and playbooks current Automate and orchestrate at scale using PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) Shape identity policy and controls; advise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAM Report outcomes and support audits; produce executive ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time) Maintain audit ready evidence and support internal/external audits What you'll bring Bachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience 8+ years in IT/cybersecurity, including 3+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM) Hands on enterprise experience administering/operating CrowdStrike Identity Protection Proficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigations Demonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma) Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOAR Clear communication and documentation skills; comfortable producing executive ready reports and audit evidence Operates effectively within change control/CAB and under pressure during high severity incidents Bonus points Certifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalent Deep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow) Experience with JIT/JEA, PAM concepts, and global on call rotations Location, work style, and travel Opportunities in the United States, United Kingdom, and Denmark. Onsite or hybrid depending on location and business needs. Occasional on call coverage may be required. Why you'll love it here Own a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygiene Solve complex problems from dark web exposure to directory persistence and lateral movement Collaborate with experienced global teams and leading vendors to continuously raise the bar Grow your career in a modern, data driven security operations environment Benefits and compensation will be governed by the location where you are based and considered your home site. This is a global position that will support all our FUJIFILM Biotechnologies sites.
18/07/2026
Full time
Protect identities at global scale. We're hiring a hands on Senior Identity Protection Engineer/Specialist to lead detection, investigation, and response for identity based threats across Microsoft Entra ID/Azure AD, on prem Active Directory, and connected SaaS/IaaS. What you'll do Lead identity threat monitoring and triage Operate and tune CrowdStrike Identity Protection; monitor SIEM/UEBA and identity telemetry for risks like impossible travel, atypical sign ins, MFA fatigue, and session hijacking Validate true/false positives, prioritize by business impact, and expedite per playbooks/SLAs Drive rapid containment and remediation Execute containment actions (disable accounts, revoke sessions/tokens, isolate hosts) Coordinate remediation with IAM/Endpoint/Infrastructure; verify risk reduction to closure Own identity focused incident response; lead IR for credential compromise, privilege escalation, directory persistence, and lateral movement Ensure evidence handling, root cause analysis, post incident reviews, and lessons learned Engineer detections and hunt for threats Build and refine detections and hunts across SIEM/EDR/identity platforms using KQL/SQL/regex/Sigma aligned to MITRE ATT&CK Close visibility gaps, reduce false positives, and expand privileged activity monitoring Strengthen privileged access controls; detect anomalous privileged behavior via SIEM/UEBA and Netskope telemetry Recommend/enforce JIT, break glass patterns, and mover/leaver privilege hygiene with IAM Respond to dark web/credential exposure; integrate sources like CyberInt; assess exposure and targeted campaigns Orchestrate takedowns, forced resets, token revocation, and Conditional Access updates Administer platforms and sustain hygiene; maintain coverage/health for identity monitoring; manage upgrades and changes via CAB Keep operational runbooks, SOPs, and playbooks current Automate and orchestrate at scale using PowerShell/Python and REST/Graph/CrowdStrike APIs (and SOAR where applicable) Shape identity policy and controls; advise on Conditional Access, MFA exceptions, SSO/SCIM patterns, and session controls under the shared responsibility model with IAM Report outcomes and support audits; produce executive ready dashboards and KPIs (identity incident volume, MTTD/MTTR, CA/MFA efficacy, exposure/takedown cycle time) Maintain audit ready evidence and support internal/external audits What you'll bring Bachelor's degree in Cybersecurity, Computer Science, IT, or related field; or equivalent practical experience 8+ years in IT/cybersecurity, including 3+ years focused on identity security/operations (Entra ID/Azure AD, on prem AD, MFA, Conditional Access, SSO/SCIM) Hands on enterprise experience administering/operating CrowdStrike Identity Protection Proficiency with SIEM/UEBA (Splunk preferred) and cloud security platforms (e.g., Netskope) for identity telemetry, detection, and investigations Demonstrated experience in identity centric IR, threat hunting, and detection engineering (KQL/SQL/regex/Sigma) Scripting/automation with PowerShell and Python; experience with REST/Graph/CrowdStrike APIs and SOAR Clear communication and documentation skills; comfortable producing executive ready reports and audit evidence Operates effectively within change control/CAB and under pressure during high severity incidents Bonus points Certifications: Microsoft SC 200/SC 300; Okta Certified Administrator/Professional; CISSP, SSCP, Security+; GIAC (GMON, GCIH, GCDA) or equivalent Deep knowledge of identity attack paths and protocols (Kerberos/NTLM), token/session abuse, and persistence techniques (e.g., Golden/Silver Ticket, DCShadow) Experience with JIT/JEA, PAM concepts, and global on call rotations Location, work style, and travel Opportunities in the United States, United Kingdom, and Denmark. Onsite or hybrid depending on location and business needs. Occasional on call coverage may be required. Why you'll love it here Own a mission critical identity defense stack and make measurable impact on MTTD/MTTR and privilege hygiene Solve complex problems from dark web exposure to directory persistence and lateral movement Collaborate with experienced global teams and leading vendors to continuously raise the bar Grow your career in a modern, data driven security operations environment Benefits and compensation will be governed by the location where you are based and considered your home site. This is a global position that will support all our FUJIFILM Biotechnologies sites.
