About the job you're consideringWe're seeking a ServiceNow developer who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing ServiceNow solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.ll as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleAs an integral part of our ServiceNow team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to:Design, develop and maintain ServiceNow applications and modules, with a particular focus on Virtual Agent and RPA flowsCollaborate with stakeholders to gather requirements and translate them into technical solutions.Implement and configure ServiceNow Virtual Agent to automate and streamline the customer experienceIntegrate RPA tools with ServiceNow for automating repetitive tasks and optimizing workflow efficiency.Optimize ServiceNow platform performance and ensure high availability by monitoring, analysing, and resolving performance issues.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceWide-ranging experience in developing and customising ServiceNow, including workflows and integrationsProficiency in ServiceNow Virtual Agent and/or RPAExcellent programming skills in JavaScriptA problem-solving and analytical approachWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Make it real - what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
25/07/2026
Full time
About the job you're consideringWe're seeking a ServiceNow developer who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing ServiceNow solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.ll as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleAs an integral part of our ServiceNow team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to:Design, develop and maintain ServiceNow applications and modules, with a particular focus on Virtual Agent and RPA flowsCollaborate with stakeholders to gather requirements and translate them into technical solutions.Implement and configure ServiceNow Virtual Agent to automate and streamline the customer experienceIntegrate RPA tools with ServiceNow for automating repetitive tasks and optimizing workflow efficiency.Optimize ServiceNow platform performance and ensure high availability by monitoring, analysing, and resolving performance issues.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceWide-ranging experience in developing and customising ServiceNow, including workflows and integrationsProficiency in ServiceNow Virtual Agent and/or RPAExcellent programming skills in JavaScriptA problem-solving and analytical approachWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Make it real - what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
Capgemini is seeking a ServiceNow developer to grow their career within a hybrid mix of project work and foundational activities. The role focuses on designing, developing, and implementing ServiceNow solutions to improve business processes and user experiences. You will collaborate with technology teams and our Automation Development team to enhance customer platforms and drive transformation in a hybrid environment.
25/07/2026
Full time
Capgemini is seeking a ServiceNow developer to grow their career within a hybrid mix of project work and foundational activities. The role focuses on designing, developing, and implementing ServiceNow solutions to improve business processes and user experiences. You will collaborate with technology teams and our Automation Development team to enhance customer platforms and drive transformation in a hybrid environment.
IT Application Support Application Deadline: 31 July 2026 Department: Technology Employment Type: Permanent - Full Time Location: Bradford Reporting To: Chris Moran Compensation: £30,000 - £43,000 / year Description Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today's technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role This is a brilliant opportunity to get hands on with the software that keeps a major supply chain business moving. As an Application Support Analyst you will be compensated with a salary of £43,000 and you'll join a growing, genuinely capable team of support analysts, software developers and QA specialists, all working together to support and improve the systems we've built in-house. Based at our Bradford site, you'll support our Azure-hosted Warehouse Management and Transport software, the platforms our operation depends on every day. Using .NET and T SQL, you'll dig into the code to find and fix defects yourself, or elevate to the development team when needed, all tracked through ServiceNow and Jira. Over time, your mission is a satisfying one: steadily driving down the number of known bugs and defects across our systems. No two issues are ever quite the same, and you'll be supporting colleagues across multiple sites, so if you enjoy solving problems, getting to the root of things and seeing the difference your work makes, you'll love it here. Best of all, it's a real chance to sharpen your skills and work with the latest technologies alongside people who know their craft. Supporting and enhancing our in house software in a structured way, in line with our existing standards Getting stuck into data handling and transactional systems, identifying and fixing defects, or escalating them to the development team when needed Working in an agile way, both on your own and as part of a small team, to keep our software high quality across a variety of projects Joining the daily stand ups to share your progress, what's coming next, and flag any blockers Always keeping that longer term goal in sight: reducing the number of known bugs and defects across our systems What we need from you The essentials A real problem solver at heart C#.NET or Microsoft Visual Basic .NET development, plus ASP.NET and object oriented programming Solid experience with Microsoft SQL Server and T SQL, and a good grasp of relational databases and the .NET Framework A proven track record working on data handling and transactional systems Nice to have Exposure to Compact Framework 3.5, WinForms .NET, .NET Web Services and ADO.NET Front end know how - jQuery / JavaScript, Knockout.js (or similar) and TypeScript Experience of agile frameworks (SCRUM) and source control (TFS, GIT or SVN) A degree in Computing or a related subject, or Microsoft certification, though neither is essential if you can show us what you've done The kind of person you are Confident, and someone who works well as part of a team A good communicator who keeps people in the loop Pragmatic and self organised, with a sensible approach to getting things done What we offer At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there-we're committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That's why, in addition to your 25 days annual leave, we offer the option to purchase additional days-giving you flexibility to take the breaks you need. We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. And because we love celebrating our people, you'll get your birthday off, completely on us - enjoy your special day, work free! Planning for your future has never been easier-or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You'll be joining a team where collaboration, openness, and support are part of everyday life-because great work happens when people feel connected and inspired.
25/07/2026
Full time
IT Application Support Application Deadline: 31 July 2026 Department: Technology Employment Type: Permanent - Full Time Location: Bradford Reporting To: Chris Moran Compensation: £30,000 - £43,000 / year Description Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today's technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role This is a brilliant opportunity to get hands on with the software that keeps a major supply chain business moving. As an Application Support Analyst you will be compensated with a salary of £43,000 and you'll join a growing, genuinely capable team of support analysts, software developers and QA specialists, all working together to support and improve the systems we've built in-house. Based at our Bradford site, you'll support our Azure-hosted Warehouse Management and Transport software, the platforms our operation depends on every day. Using .NET and T SQL, you'll dig into the code to find and fix defects yourself, or elevate to the development team when needed, all tracked through ServiceNow and Jira. Over time, your mission is a satisfying one: steadily driving down the number of known bugs and defects across our systems. No two issues are ever quite the same, and you'll be supporting colleagues across multiple sites, so if you enjoy solving problems, getting to the root of things and seeing the difference your work makes, you'll love it here. Best of all, it's a real chance to sharpen your skills and work with the latest technologies alongside people who know their craft. Supporting and enhancing our in house software in a structured way, in line with our existing standards Getting stuck into data handling and transactional systems, identifying and fixing defects, or escalating them to the development team when needed Working in an agile way, both on your own and as part of a small team, to keep our software high quality across a variety of projects Joining the daily stand ups to share your progress, what's coming next, and flag any blockers Always keeping that longer term goal in sight: reducing the number of known bugs and defects across our systems What we need from you The essentials A real problem solver at heart C#.NET or Microsoft Visual Basic .NET development, plus ASP.NET and object oriented programming Solid experience with Microsoft SQL Server and T SQL, and a good grasp of relational databases and the .NET Framework A proven track record working on data handling and transactional systems Nice to have Exposure to Compact Framework 3.5, WinForms .NET, .NET Web Services and ADO.NET Front end know how - jQuery / JavaScript, Knockout.js (or similar) and TypeScript Experience of agile frameworks (SCRUM) and source control (TFS, GIT or SVN) A degree in Computing or a related subject, or Microsoft certification, though neither is essential if you can show us what you've done The kind of person you are Confident, and someone who works well as part of a team A good communicator who keeps people in the loop Pragmatic and self organised, with a sensible approach to getting things done What we offer At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there-we're committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That's why, in addition to your 25 days annual leave, we offer the option to purchase additional days-giving you flexibility to take the breaks you need. We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. And because we love celebrating our people, you'll get your birthday off, completely on us - enjoy your special day, work free! Planning for your future has never been easier-or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You'll be joining a team where collaboration, openness, and support are part of everyday life-because great work happens when people feel connected and inspired.
ServiceNow Technical Consultant (ITSM / ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance Administer and maintain the ServiceNow platform across development, test, and production environments Manage user accounts, groups, roles, and access controls Configure and maintain platform security, including ACLs and role based access control (RBAC) Support instance governance, upgrade planning, patching, cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and customise core ServiceNow modules, particularly ITSM and ITOM Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third party connectors Support CMDB design, discovery, event management, and service mapping activities where applicable Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle Translate functional and technical requirements into ServiceNow solutions Participate in sprint planning, technical design workshops, and code reviews Support testing activities including SIT, UAT, regression, and defect resolution Contribute to deployment planning and post go live support Documentation & Best Practice Produce and maintain technical documentation, configuration records, and knowledge articles Ensure developments align with ServiceNow development standards and governance processes Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience Proven experience delivering ServiceNow ITSM and/or ITOM implementations Strong hands on experience with: Platform administration and configuration Workflow development and Flow Designer Business Rules, Client Scripts, UI Policies, and ACLs RBAC and security configuration Service Catalog and request workflows Integration development using REST/SOAP APIs and IntegrationHub Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable Strong understanding of ServiceNow platform architecture and best practices Experience working in Agile delivery environments Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Certified System Administrator (CSA) Certified Implementation Specialist - IT Service Management (CIS ITSM) Desirable Certifications Certified Application Developer (CAD) Certified Implementation Specialist - Discovery Certified Implementation Specialist - Event Management Certified Implementation Specialist - Service Mapping Personal Attributes Strong problem solving and analytical skills Excellent stakeholder communication and collaboration abilities Ability to work independently and within cross functional teams Detail oriented with a focus on quality and maintainability Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of ten weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of security cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
25/07/2026
Full time
ServiceNow Technical Consultant (ITSM / ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance Administer and maintain the ServiceNow platform across development, test, and production environments Manage user accounts, groups, roles, and access controls Configure and maintain platform security, including ACLs and role based access control (RBAC) Support instance governance, upgrade planning, patching, cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and customise core ServiceNow modules, particularly ITSM and ITOM Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third party connectors Support CMDB design, discovery, event management, and service mapping activities where applicable Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle Translate functional and technical requirements into ServiceNow solutions Participate in sprint planning, technical design workshops, and code reviews Support testing activities including SIT, UAT, regression, and defect resolution Contribute to deployment planning and post go live support Documentation & Best Practice Produce and maintain technical documentation, configuration records, and knowledge articles Ensure developments align with ServiceNow development standards and governance processes Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience Proven experience delivering ServiceNow ITSM and/or ITOM implementations Strong hands on experience with: Platform administration and configuration Workflow development and Flow Designer Business Rules, Client Scripts, UI Policies, and ACLs RBAC and security configuration Service Catalog and request workflows Integration development using REST/SOAP APIs and IntegrationHub Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable Strong understanding of ServiceNow platform architecture and best practices Experience working in Agile delivery environments Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Certified System Administrator (CSA) Certified Implementation Specialist - IT Service Management (CIS ITSM) Desirable Certifications Certified Application Developer (CAD) Certified Implementation Specialist - Discovery Certified Implementation Specialist - Event Management Certified Implementation Specialist - Service Mapping Personal Attributes Strong problem solving and analytical skills Excellent stakeholder communication and collaboration abilities Ability to work independently and within cross functional teams Detail oriented with a focus on quality and maintainability Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of ten weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of security cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities: Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, as well as TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a 'can do' attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling MIM Service request processing and workflow fallouts (desirable) Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms Strong process mapping skills Strong analysis skills Identification of use cases Technical understanding of infrastructure technologies Experience of working closely with IT developers/engineers and operational teams Root cause analysis skills Ability to optimise processes and maximise efficiency Strong stakeholder engagement and communication skills Confident at presenting what they are working on Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate Accountability for deliverables and proven track record of delivering on schedule Good time management Must be self sufficient; able to deliver quality output without supervision Proficient in MS Excel, Visio, Confluence
25/07/2026
Full time
Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities: Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, as well as TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a 'can do' attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling MIM Service request processing and workflow fallouts (desirable) Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms Strong process mapping skills Strong analysis skills Identification of use cases Technical understanding of infrastructure technologies Experience of working closely with IT developers/engineers and operational teams Root cause analysis skills Ability to optimise processes and maximise efficiency Strong stakeholder engagement and communication skills Confident at presenting what they are working on Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate Accountability for deliverables and proven track record of delivering on schedule Good time management Must be self sufficient; able to deliver quality output without supervision Proficient in MS Excel, Visio, Confluence
Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts); Access request workflow fallouts and queue management; Certificate/credential-related issues (where applicable). Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs, config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, and TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents. Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: sync run profiles, connector space/metaverse basics, error handling. MIM Service request processing and workflow fallouts (desirable). Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision. Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms. Strong process mapping skills. Strong analysis skills. Identification of use cases. Technical understanding of infrastructure technologies. Experience of working closely with IT developers/engineers and operational teams. Root cause analysis skills. Ability to optimise processes and maximise efficiency. Strong stakeholder engagement and communication skills. Confident at presenting what they are working on. Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate. Accountability for deliverables and proven track record of delivering on schedule. Good time management. Must be self sufficient; able to deliver quality output without supervision. Proficient in MS Excel, Visio, Confluence.
25/07/2026
Full time
Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts); Access request workflow fallouts and queue management; Certificate/credential-related issues (where applicable). Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs, config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, and TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents. Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: sync run profiles, connector space/metaverse basics, error handling. MIM Service request processing and workflow fallouts (desirable). Strong SQL Server skills for investigation and reporting (T SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self driven and be able to work independently with minimal supervision. Requirements gathering in a technical environment - Cloud and on premise infrastructure platforms. Strong process mapping skills. Strong analysis skills. Identification of use cases. Technical understanding of infrastructure technologies. Experience of working closely with IT developers/engineers and operational teams. Root cause analysis skills. Ability to optimise processes and maximise efficiency. Strong stakeholder engagement and communication skills. Confident at presenting what they are working on. Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate. Accountability for deliverables and proven track record of delivering on schedule. Good time management. Must be self sufficient; able to deliver quality output without supervision. Proficient in MS Excel, Visio, Confluence.
ServiceNow ITSM Developer - 12 Month Contract - £560 p/d (Outside IR35) - Fully Remote ServiceNow ITSM Developer is required to support a large-scale ServiceNow transformation programme. The successful candidate will be responsible for developing, configuring and enhancing the ServiceNow platform, delivering scalable solutions across core ITSM modules while working closely with technical and business stakeholders. Key responsibilities: Develop, configure and customise ServiceNow ITSM applications, workflows and automations. Design, build and support ServiceNow modules including Incident, Problem, Major Incident Management, Change, Request, Service Catalogue, Knowledge, CMDB, CSDM, Portal and ITOM. Develop integrations with external systems using APIs and web services. Translate business and operational requirements into technical solutions. Configure and administer the ServiceNow platform, including users, roles, groups, ACLs and Service Portal. Design integrations between ServiceNow, monitoring tools, cloud platforms and infrastructure services. Produce technical documentation and support testing activities. Work closely with architects, platform teams and business stakeholders to deliver scalable solutions. Ensure development follows ServiceNow best practice, platform governance and ITIL standards. Required experience: Proven experience developing and configuring ServiceNow ITSM solutions. Strong knowledge of core ITSM modules, including Incident, Problem, Change, Request and CMDB. Experience with ServiceNow Scripting, integrations and platform administration. Strong understanding of ITIL processes and ServiceNow best practice. Excellent communication and stakeholder management skills. Desirable: Hands-on experience with ServiceNow ITOM, Discovery and MID Servers. Experience integrating ServiceNow with monitoring, cloud or infrastructure platforms. ServiceNow certifications. Contract details: Remote (UK). Initial 12-month contract £560 p/d Outside IR35.
24/07/2026
Contractor
ServiceNow ITSM Developer - 12 Month Contract - £560 p/d (Outside IR35) - Fully Remote ServiceNow ITSM Developer is required to support a large-scale ServiceNow transformation programme. The successful candidate will be responsible for developing, configuring and enhancing the ServiceNow platform, delivering scalable solutions across core ITSM modules while working closely with technical and business stakeholders. Key responsibilities: Develop, configure and customise ServiceNow ITSM applications, workflows and automations. Design, build and support ServiceNow modules including Incident, Problem, Major Incident Management, Change, Request, Service Catalogue, Knowledge, CMDB, CSDM, Portal and ITOM. Develop integrations with external systems using APIs and web services. Translate business and operational requirements into technical solutions. Configure and administer the ServiceNow platform, including users, roles, groups, ACLs and Service Portal. Design integrations between ServiceNow, monitoring tools, cloud platforms and infrastructure services. Produce technical documentation and support testing activities. Work closely with architects, platform teams and business stakeholders to deliver scalable solutions. Ensure development follows ServiceNow best practice, platform governance and ITIL standards. Required experience: Proven experience developing and configuring ServiceNow ITSM solutions. Strong knowledge of core ITSM modules, including Incident, Problem, Change, Request and CMDB. Experience with ServiceNow Scripting, integrations and platform administration. Strong understanding of ITIL processes and ServiceNow best practice. Excellent communication and stakeholder management skills. Desirable: Hands-on experience with ServiceNow ITOM, Discovery and MID Servers. Experience integrating ServiceNow with monitoring, cloud or infrastructure platforms. ServiceNow certifications. Contract details: Remote (UK). Initial 12-month contract £560 p/d Outside IR35.
Deerfoot Recruitment Solutions Limited
City, London
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/07/2026
Full time
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Deerfoot Recruitment Solutions Limited
City, London
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to £120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/07/2026
Full time
Senior ServiceNow Engineer - GRC/IRM London (Hybrid - 3 days onsite per week) Banking - Up to £120,000 + Bonus + Benefits Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you're a Senior ServiceNow Engineer looking for your next challenge at Vice President level, this could be the role you've been waiting for. You'll join a growing ServiceNow Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap. What you'll be doing: Acting as the SME for the ServiceNow platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM) Translating business requirements into scalable ServiceNow solutions, driving automation, integration and best-practice configuration Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score Providing technical governance and change approval, and leading testing/preparation for platform upgrades Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: 5+ years' technical experience implementing and supporting ServiceNow, with hands-on IRM module expertise essential Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving and root-cause analysis skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
To be successful as a Business Analyst, you should: Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI enabled solutions. Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non technical stakeholders. Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation. Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures. Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations. Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end to end colleague processes. Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation. Other highly valued skills include: Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations. Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective. Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations. Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes. A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills Location is Canary Wharf, London.
24/07/2026
Full time
To be successful as a Business Analyst, you should: Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI enabled solutions. Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non technical stakeholders. Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation. Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures. Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations. Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end to end colleague processes. Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation. Other highly valued skills include: Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations. Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective. Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations. Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes. A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills Location is Canary Wharf, London.
ServiceNow Developer - Manchester (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Manchester. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom applications, workflows and platform enhancements aligned with business requirements. Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs. Support platform performance, data integrity, security and governance standards. Manage roles, groups, access controls, update sets, instance cloning and platform upgrades. Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice. Perform unit and regression testing and support user acceptance testing. Key Experience Proven hands-on ServiceNow development experience. Strong JavaScript, Glide API, HTML, CSS and JSON skills. Experience with Flow Designer, IntegrationHub and Scripted REST APIs. Experience developing integrations using REST, SOAP, MID Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable. Experience within a legal services environment desirable. Familiarity with Agile/Scrum methodologies and modern web technologies desirable. ServiceNow Developer - Manchester (Hybrid) - Permanent In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
23/07/2026
Full time
ServiceNow Developer - Manchester (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Manchester. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom applications, workflows and platform enhancements aligned with business requirements. Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs. Support platform performance, data integrity, security and governance standards. Manage roles, groups, access controls, update sets, instance cloning and platform upgrades. Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice. Perform unit and regression testing and support user acceptance testing. Key Experience Proven hands-on ServiceNow development experience. Strong JavaScript, Glide API, HTML, CSS and JSON skills. Experience with Flow Designer, IntegrationHub and Scripted REST APIs. Experience developing integrations using REST, SOAP, MID Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable. Experience within a legal services environment desirable. Familiarity with Agile/Scrum methodologies and modern web technologies desirable. ServiceNow Developer - Manchester (Hybrid) - Permanent In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
ServiceNow Developer - Birmingham (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Birmingham. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom applications, workflows and platform enhancements aligned with business requirements. Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs. Support platform performance, data integrity, security and governance standards. Manage roles, groups, access controls, update sets, instance cloning and platform upgrades. Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice. Perform unit and regression testing and support user acceptance testing. Key Experience Proven hands-on ServiceNow development experience. Strong JavaScript, Glide API, HTML, CSS and JSON skills. Experience with Flow Designer, IntegrationHub and Scripted REST APIs. Experience developing integrations using REST, SOAP, MID Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable. Experience within a legal services environment desirable. Familiarity with Agile/Scrum methodologies and modern web technologies desirable. ServiceNow Developer - Birmingham (Hybrid) - Permanent In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
23/07/2026
Full time
ServiceNow Developer - Birmingham (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Birmingham. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom applications, workflows and platform enhancements aligned with business requirements. Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs. Support platform performance, data integrity, security and governance standards. Manage roles, groups, access controls, update sets, instance cloning and platform upgrades. Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice. Perform unit and regression testing and support user acceptance testing. Key Experience Proven hands-on ServiceNow development experience. Strong JavaScript, Glide API, HTML, CSS and JSON skills. Experience with Flow Designer, IntegrationHub and Scripted REST APIs. Experience developing integrations using REST, SOAP, MID Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable. Experience within a legal services environment desirable. Familiarity with Agile/Scrum methodologies and modern web technologies desirable. ServiceNow Developer - Birmingham (Hybrid) - Permanent In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Job Title: ServiceNow Developer Rate: £550 Inside Duration: 3 months Location: Remote Clearance: BPSS Stages: 1 Stage Provision of a ServiceNow Senior Developer on a time and materials basis to support optimisation ServiceNow instance and knowledge transfer to key stakeholders. The Supplier's team in this SOW will work at the Buyer's direction, to support with the following key activities: Provide expertise to plan and deliver the rollout of ServiceNow's Automated Test Framework, including: High level implementation plan and approach Development expertise to carry out the delivery of the Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery within a public sector context. Development expertise in ServiceNow, including expertise in the development and delivery of the Automated Test Framework.
23/07/2026
Contractor
Job Title: ServiceNow Developer Rate: £550 Inside Duration: 3 months Location: Remote Clearance: BPSS Stages: 1 Stage Provision of a ServiceNow Senior Developer on a time and materials basis to support optimisation ServiceNow instance and knowledge transfer to key stakeholders. The Supplier's team in this SOW will work at the Buyer's direction, to support with the following key activities: Provide expertise to plan and deliver the rollout of ServiceNow's Automated Test Framework, including: High level implementation plan and approach Development expertise to carry out the delivery of the Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery within a public sector context. Development expertise in ServiceNow, including expertise in the development and delivery of the Automated Test Framework.
Power Platform Developer 3 months initially - extensions London - hybrid £495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low code configuration, pro code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio and related Microsoft 365 services. Build canvas apps, model driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line of business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills Developing and configuring solutions using Microsoft Power Platform. Building Power Apps, including canvas apps and model driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse, including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Experience with Power Pages. Experience with Copilot Studio. Experience with Power BI integration and reporting. Experience with Azure DevOps, GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps, Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment. Understanding of the GDS Service Standard, accessibility requirements and government digital delivery phases.
22/07/2026
Full time
Power Platform Developer 3 months initially - extensions London - hybrid £495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low code configuration, pro code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio and related Microsoft 365 services. Build canvas apps, model driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line of business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills Developing and configuring solutions using Microsoft Power Platform. Building Power Apps, including canvas apps and model driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse, including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Experience with Power Pages. Experience with Copilot Studio. Experience with Power BI integration and reporting. Experience with Azure DevOps, GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps, Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment. Understanding of the GDS Service Standard, accessibility requirements and government digital delivery phases.
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM Consulting UK FutureNow seeks an experienced ServiceNow Developer to deliver secure ServiceNow solutions for public sector and defence clients. You will focus on development, configuration, and advisory services, ensuring robust ITSM/ITOM implementations and strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes.
22/07/2026
Full time
IBM Consulting UK FutureNow seeks an experienced ServiceNow Developer to deliver secure ServiceNow solutions for public sector and defence clients. You will focus on development, configuration, and advisory services, ensuring robust ITSM/ITOM implementations and strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes.
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed/retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking/pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: Firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (eg Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (eg infrastructure/AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable/Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed/retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
22/07/2026
Full time
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
22/07/2026
Full time
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
