CRM & Automation Lead (FTC) Role: Campaign, CRM & HubSpot Automation Lead (3-Month FTC) Location: London Contract Type: 3-month fixed-term contract with scope to grow This is a hands-on, execution-focused contract where you'll design and activate end-to-end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. You'll sit at the intersection of data, automation, and campaign delivery, working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager. The team is cross-functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing: Lifecycle Automation & CRM Design end-to-end HubSpot lifecycle journeys to improve retention, reactivation, and cross-sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front-end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full-funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day-to-day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role: Essential Proven hands-on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front-end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot-based analysis. Experience in a B2B digital marketing environment, agency-side or client-side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non-technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes-focused approach. Desirable Hands-on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy-level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI-assisted workflows to improve efficiency and output quality. Agentic approach to problem-solving: able to break down complex, multi-step challenges systematically and identify clear paths forward. Ability to critically evaluate AI-generated outputs and apply sound human judgement before acting on them. Work Arrangement: Flexible working supported with reasonable adjustments available throughout the process.
26/07/2026
Full time
CRM & Automation Lead (FTC) Role: Campaign, CRM & HubSpot Automation Lead (3-Month FTC) Location: London Contract Type: 3-month fixed-term contract with scope to grow This is a hands-on, execution-focused contract where you'll design and activate end-to-end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. You'll sit at the intersection of data, automation, and campaign delivery, working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager. The team is cross-functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing: Lifecycle Automation & CRM Design end-to-end HubSpot lifecycle journeys to improve retention, reactivation, and cross-sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front-end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full-funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day-to-day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role: Essential Proven hands-on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front-end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot-based analysis. Experience in a B2B digital marketing environment, agency-side or client-side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non-technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes-focused approach. Desirable Hands-on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy-level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI-assisted workflows to improve efficiency and output quality. Agentic approach to problem-solving: able to break down complex, multi-step challenges systematically and identify clear paths forward. Ability to critically evaluate AI-generated outputs and apply sound human judgement before acting on them. Work Arrangement: Flexible working supported with reasonable adjustments available throughout the process.
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Campaign, CRM & HubSpot Automation Lead (3 Month FTC) Location: London This is an opportunity to join OLIVER's in house studio embedded with a leading B2B learning and development partner, as a Campaign, CRM & HubSpot Automation Lead - a three month fixed term contract with scope to grow. Our client uses behavioural science to reshape how enterprises learn, lead, and change. Based in London, you'll own the design and delivery of HubSpot lifecycle automation, improving retention, reactivation, and cross sell performance across key accounts. Your ability to translate complex CRM and engagement data into clear, practical insight will be central to how the team operates - and how the client grows. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. About the role As Campaign, CRM & HubSpot Automation Lead, you'll sit at the intersection of data, automation, and campaign delivery. This is a hands on, execution focused contract: you'll design and activate end to end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. Working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager, you'll own daily campaign operations, tracking, and optimisation. The team is cross functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing Lifecycle Automation & CRM Design end to end HubSpot lifecycle journeys to improve retention, reactivation, and cross sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day to day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role Essential Proven hands on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot based analysis. Experience in a B2B digital marketing environment, agency side or client side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes focused approach. Desirable Hands on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI assisted workflows to improve efficiency and output quality. Agentic approach to problem solving: able to break down complex, multi step challenges systematically and identify clear paths forward. Ability to critically evaluate AI generated outputs and apply sound human judgement before acting on them. OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
25/07/2026
Full time
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Campaign, CRM & HubSpot Automation Lead (3 Month FTC) Location: London This is an opportunity to join OLIVER's in house studio embedded with a leading B2B learning and development partner, as a Campaign, CRM & HubSpot Automation Lead - a three month fixed term contract with scope to grow. Our client uses behavioural science to reshape how enterprises learn, lead, and change. Based in London, you'll own the design and delivery of HubSpot lifecycle automation, improving retention, reactivation, and cross sell performance across key accounts. Your ability to translate complex CRM and engagement data into clear, practical insight will be central to how the team operates - and how the client grows. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. About the role As Campaign, CRM & HubSpot Automation Lead, you'll sit at the intersection of data, automation, and campaign delivery. This is a hands on, execution focused contract: you'll design and activate end to end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. Working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager, you'll own daily campaign operations, tracking, and optimisation. The team is cross functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing Lifecycle Automation & CRM Design end to end HubSpot lifecycle journeys to improve retention, reactivation, and cross sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day to day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role Essential Proven hands on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot based analysis. Experience in a B2B digital marketing environment, agency side or client side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes focused approach. Desirable Hands on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI assisted workflows to improve efficiency and output quality. Agentic approach to problem solving: able to break down complex, multi step challenges systematically and identify clear paths forward. Ability to critically evaluate AI generated outputs and apply sound human judgement before acting on them. OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Business Solutions Manager - Commercial (BSM) Location: Bradford, GB, BD3 7AY Company: Univar Europe Ltd. Requisition ID: 34989 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Business Solutions Manager - Commercial (BSM) The Business Solutions Manager - Commercial (BSM) is a senior level contributor who serves as a strategic bridge between commercial business stakeholders, product management, and technology teams. This role works day to day with the Commercial Business Solutions Team, supporting commercial processes and technology platforms. The BSM partners closely with business leaders to translate complex business needs into scalable, technology enabled solutions. This role blends deep business analysis, systems thinking, and hands on delivery while ensuring solutions drive measurable business and key stakeholder outcomes. What You'll Do: Partner closely with business partners, engineering teams, and business stakeholders to deliver valuable features and enhancements. Lead business analysis activities across the full delivery lifecycle, from discovery and problem definition through implementation and post release optimization. Collaborate with Business and IT leadership to shape solution options, delivery approaches, and roadmaps aligned to enterprise strategy. Facilitate and participate in planning activities such as story mapping, backlog refinement, and solution reviews, ensuring shared understanding across teams. Serve as a functional and domain expert for assigned commercial supporting platforms and integrations, supporting issue triage, troubleshooting, and continuous improvement. Elicit, analyze, and document business, functional, and non-functional requirements, translating them into clear, consumable user stories and acceptance criteria. Support system design, configuration, testing (including UAT), documentation, training, and change enablement activities. Apply analytical and creative problem solving skills to address complex challenges, balancing business needs, technical constraints, and long term platform health. Provide functional leadership, mentoring and coaching to other business analysts, helping establish consistent analysis practices and quality standards as the team grows. What You'll Need: Bachelor's degree in Information Technology, Business, or related field (or equivalent experience). 6+ years of experience in business analysis, commercial processes, or business facing technology roles. Demonstrated experience supporting commercial business units and strong functional commercial acumen. Preferred Skills Experience with Salesforce or similar CRM platforms. SAP and/or Digital Commerce experience. Experience with requirements gathering, functional design, and acceptance criteria. Where You'll Work: This is a hybrid based role out of our Bradford office, with consideration for applicants located in other UK regions. What You Can Expect: Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. Equal Employment Opportunity Statement Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
17/07/2026
Full time
Business Solutions Manager - Commercial (BSM) Location: Bradford, GB, BD3 7AY Company: Univar Europe Ltd. Requisition ID: 34989 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Business Solutions Manager - Commercial (BSM) The Business Solutions Manager - Commercial (BSM) is a senior level contributor who serves as a strategic bridge between commercial business stakeholders, product management, and technology teams. This role works day to day with the Commercial Business Solutions Team, supporting commercial processes and technology platforms. The BSM partners closely with business leaders to translate complex business needs into scalable, technology enabled solutions. This role blends deep business analysis, systems thinking, and hands on delivery while ensuring solutions drive measurable business and key stakeholder outcomes. What You'll Do: Partner closely with business partners, engineering teams, and business stakeholders to deliver valuable features and enhancements. Lead business analysis activities across the full delivery lifecycle, from discovery and problem definition through implementation and post release optimization. Collaborate with Business and IT leadership to shape solution options, delivery approaches, and roadmaps aligned to enterprise strategy. Facilitate and participate in planning activities such as story mapping, backlog refinement, and solution reviews, ensuring shared understanding across teams. Serve as a functional and domain expert for assigned commercial supporting platforms and integrations, supporting issue triage, troubleshooting, and continuous improvement. Elicit, analyze, and document business, functional, and non-functional requirements, translating them into clear, consumable user stories and acceptance criteria. Support system design, configuration, testing (including UAT), documentation, training, and change enablement activities. Apply analytical and creative problem solving skills to address complex challenges, balancing business needs, technical constraints, and long term platform health. Provide functional leadership, mentoring and coaching to other business analysts, helping establish consistent analysis practices and quality standards as the team grows. What You'll Need: Bachelor's degree in Information Technology, Business, or related field (or equivalent experience). 6+ years of experience in business analysis, commercial processes, or business facing technology roles. Demonstrated experience supporting commercial business units and strong functional commercial acumen. Preferred Skills Experience with Salesforce or similar CRM platforms. SAP and/or Digital Commerce experience. Experience with requirements gathering, functional design, and acceptance criteria. Where You'll Work: This is a hybrid based role out of our Bradford office, with consideration for applicants located in other UK regions. What You Can Expect: Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. Equal Employment Opportunity Statement Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Overview Blue Light Card. Individually great, together unstoppable Blue Light Card's Member Operations team is investing in smarter systems and automation to better support our members. This role joins at a pivotal time, helping shape how the team builds, manages and optimises the systems behind every member interaction. The Role and the Team As the Systems & Tooling Manager, you'll own the strategy for the tools, platforms and automation that power Member Operations, from the systems agents use every day to the integrations and workflows running behind the scenes. You'll work closely with teams across Member Operations, Product, Engineering, Delivery, Process Design and Data to make sure tooling decisions are grounded in what the business actually needs, not just what's technically possible. You'll join at the ground floor, with the opportunity to shape how systems and tooling support Member Operations from the outset. There's a plan to grow the team with a further hire down the line, but for now this role is about hands-on ownership: getting close to the detail of current systems while building the foundations for where tooling needs to go next. What You'll Do Define and deliver a systems, tooling and automation roadmap aligned to operational and member experience priorities Lead the ongoing optimisation of operational systems, workflows, integrations and automation solutions Establish governance frameworks that support clear prioritisation, testing and change management Define and track key performance indicators covering system performance, automation and adoption Evaluate emerging technologies and tooling options to support the team's future needs Lead and develop a small team, setting clear priorities and building capability over time Build strong working relationships across Member Operations, Product, Engineering, Delivery, Process Design and Data Act as the escalation point for significant tooling or operational system issues What You'll Bring Established experience managing operational systems, tooling or automation platforms within a customer or member operations environment A track record of defining and delivering systems or automation strategies, not just administering them day to day Hands-on experience managing front-line customer service platforms such as Zendesk, Salesforce or Intercom, or similar systems used in a customer or member operations environment Experience managing workflow automation, integrations or operational technology solutions Strong understanding of operational processes, service delivery and customer or member journeys Confidence supporting large-scale operational change or transformation, including working with a degree of ambiguity Strong stakeholder management skills, with the ability to influence decisions and build alignment across teams and senior stakeholders, prior people management experience would be an advantage Experience working in a fast-paced, scaling business environment Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and a buy and sell holiday scheme of up to 5 days An additional day off for your birthday A Moments that Matter day - one extra day each year to use for something that matters to you A Volunteering / Fundraising Day - one paid day each year to give something back to the community Annual company bonus scheme - linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund - £450 per year to invest in your development Private Medical Insurance (Bupa) that includes cover pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into pensions Enhanced Maternity, Adoption and Shared Parental Leave Healthcare Cash Plan (Medicash) Colleague Assistance Programme - 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes (HQ)
11/07/2026
Full time
Overview Blue Light Card. Individually great, together unstoppable Blue Light Card's Member Operations team is investing in smarter systems and automation to better support our members. This role joins at a pivotal time, helping shape how the team builds, manages and optimises the systems behind every member interaction. The Role and the Team As the Systems & Tooling Manager, you'll own the strategy for the tools, platforms and automation that power Member Operations, from the systems agents use every day to the integrations and workflows running behind the scenes. You'll work closely with teams across Member Operations, Product, Engineering, Delivery, Process Design and Data to make sure tooling decisions are grounded in what the business actually needs, not just what's technically possible. You'll join at the ground floor, with the opportunity to shape how systems and tooling support Member Operations from the outset. There's a plan to grow the team with a further hire down the line, but for now this role is about hands-on ownership: getting close to the detail of current systems while building the foundations for where tooling needs to go next. What You'll Do Define and deliver a systems, tooling and automation roadmap aligned to operational and member experience priorities Lead the ongoing optimisation of operational systems, workflows, integrations and automation solutions Establish governance frameworks that support clear prioritisation, testing and change management Define and track key performance indicators covering system performance, automation and adoption Evaluate emerging technologies and tooling options to support the team's future needs Lead and develop a small team, setting clear priorities and building capability over time Build strong working relationships across Member Operations, Product, Engineering, Delivery, Process Design and Data Act as the escalation point for significant tooling or operational system issues What You'll Bring Established experience managing operational systems, tooling or automation platforms within a customer or member operations environment A track record of defining and delivering systems or automation strategies, not just administering them day to day Hands-on experience managing front-line customer service platforms such as Zendesk, Salesforce or Intercom, or similar systems used in a customer or member operations environment Experience managing workflow automation, integrations or operational technology solutions Strong understanding of operational processes, service delivery and customer or member journeys Confidence supporting large-scale operational change or transformation, including working with a degree of ambiguity Strong stakeholder management skills, with the ability to influence decisions and build alignment across teams and senior stakeholders, prior people management experience would be an advantage Experience working in a fast-paced, scaling business environment Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and a buy and sell holiday scheme of up to 5 days An additional day off for your birthday A Moments that Matter day - one extra day each year to use for something that matters to you A Volunteering / Fundraising Day - one paid day each year to give something back to the community Annual company bonus scheme - linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund - £450 per year to invest in your development Private Medical Insurance (Bupa) that includes cover pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into pensions Enhanced Maternity, Adoption and Shared Parental Leave Healthcare Cash Plan (Medicash) Colleague Assistance Programme - 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes (HQ)
