CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
16/07/2026
Full time
CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
Job Title: Senior Boomi Developer Client: Public Sector Location: Hybrid London or Birmingham, 2 days per week onsite Engagement Type: Contract (Outside IR35) Day Rate: Up to £450 per day Clearance: Active SC Clearance required (Mandatory) Should be immediately available to start a new role About the role A public sector client is seeking an experienced Senior Boomi Developer to join a high-profile integration programme on an initial contract basis. This is a hands-on, end-to-end role covering the design, build, deployment, and ongoing support of integration processes that underpin business-critical services. This is a hybrid role combining onsite collaboration with remote working you'll be based at either the London or Birmingham site for 2 days per week, with the specific site confirmed during the process. Key responsibilities Lead hands-on design, development, deployment, and maintenance of integration processes using the Boomi AtomSphere platform, including Cloud Integration, Application Integration, and API Management. Architect technology solutions by modelling requirements and applying recognised best-practice methodologies. Interpret and refine requirements through stakeholder engagement probing for detail, facilitating consensus, and translating ideas into actionable, well-documented solutions. Manage stakeholder expectations around milestones, dependencies, and delivery timelines. Contribute to technical standards, reusable assets, and continuous improvement across the integration estate. Essential experience 4 6+ years' hands-on Boomi integration experience, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong working knowledge of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Proven ability to deliver in a fast-paced, evolving environment. A creative, pragmatic problem-solver with strong verbal and written communication skills. Security clearance Candidates must hold an active SC Clearance to be considered (Mandatory) . Please do not apply without SC Clearance
16/07/2026
Contractor
Job Title: Senior Boomi Developer Client: Public Sector Location: Hybrid London or Birmingham, 2 days per week onsite Engagement Type: Contract (Outside IR35) Day Rate: Up to £450 per day Clearance: Active SC Clearance required (Mandatory) Should be immediately available to start a new role About the role A public sector client is seeking an experienced Senior Boomi Developer to join a high-profile integration programme on an initial contract basis. This is a hands-on, end-to-end role covering the design, build, deployment, and ongoing support of integration processes that underpin business-critical services. This is a hybrid role combining onsite collaboration with remote working you'll be based at either the London or Birmingham site for 2 days per week, with the specific site confirmed during the process. Key responsibilities Lead hands-on design, development, deployment, and maintenance of integration processes using the Boomi AtomSphere platform, including Cloud Integration, Application Integration, and API Management. Architect technology solutions by modelling requirements and applying recognised best-practice methodologies. Interpret and refine requirements through stakeholder engagement probing for detail, facilitating consensus, and translating ideas into actionable, well-documented solutions. Manage stakeholder expectations around milestones, dependencies, and delivery timelines. Contribute to technical standards, reusable assets, and continuous improvement across the integration estate. Essential experience 4 6+ years' hands-on Boomi integration experience, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong working knowledge of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Proven ability to deliver in a fast-paced, evolving environment. A creative, pragmatic problem-solver with strong verbal and written communication skills. Security clearance Candidates must hold an active SC Clearance to be considered (Mandatory) . Please do not apply without SC Clearance
Client : Public Sector Location : Hybrid, London or Birmingham, 2 days per week onsite Engagement Type : Contract (Outside IR35) Day Rate : Up to £500 per day, depending on experience Clearance : Active SC Clearance required (Mandatory). Should be immediately available to start the new role About the role A public sector client needs a Senior Boomi Architect to set the technical direction for a high-profile integration programme. This is the person who owns how integrations get designed across the estate, then stays close enough to the build to keep those standards real. You'll define the architecture and the reusable patterns the wider team delivers against. You'll also stay hands-on where it counts: shaping the complex integrations, unblocking the team, and making the calls that keep business-critical services running. It's a hybrid role. You'll be onsite at either the London or Birmingham office 2 days a week, with the site confirmed during the process. Key responsibilities Own the integration architecture on the Boomi AtomSphere platform, across Cloud Integration, Application Integration, and API Management. Design solutions end to end: model the requirements, choose the patterns, and document decisions clearly enough that others can build from them. Set the technical standards, reusable assets, and governance the development team works to, and improve them as the programme grows. Mentor Boomi developers and review their work to raise the quality bar across the team. Run the stakeholder conversations that matter: probe for the real requirement, build consensus where people disagree, and turn fuzzy ideas into something deliverable. Manage expectations on milestones, dependencies, and timelines, and flag risk early. Essential experience 8+ years in integration, with deep hands-on Boomi experience and time spent in an architecture or technical lead role. A track record of designing Boomi integration solutions end to end, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong command of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Experience defining standards and reusable frameworks that other developers build on. A pragmatic problem-solver who can explain technical trade-offs to technical and non-technical people alike. Nice to have Boomi certification (Professional Developer or Architect level). Prior public sector or regulated-environment delivery. Security clearance You'll need active SC Clearance to be considered. Please do not apply without active SC Clearance
16/07/2026
Contractor
Client : Public Sector Location : Hybrid, London or Birmingham, 2 days per week onsite Engagement Type : Contract (Outside IR35) Day Rate : Up to £500 per day, depending on experience Clearance : Active SC Clearance required (Mandatory). Should be immediately available to start the new role About the role A public sector client needs a Senior Boomi Architect to set the technical direction for a high-profile integration programme. This is the person who owns how integrations get designed across the estate, then stays close enough to the build to keep those standards real. You'll define the architecture and the reusable patterns the wider team delivers against. You'll also stay hands-on where it counts: shaping the complex integrations, unblocking the team, and making the calls that keep business-critical services running. It's a hybrid role. You'll be onsite at either the London or Birmingham office 2 days a week, with the site confirmed during the process. Key responsibilities Own the integration architecture on the Boomi AtomSphere platform, across Cloud Integration, Application Integration, and API Management. Design solutions end to end: model the requirements, choose the patterns, and document decisions clearly enough that others can build from them. Set the technical standards, reusable assets, and governance the development team works to, and improve them as the programme grows. Mentor Boomi developers and review their work to raise the quality bar across the team. Run the stakeholder conversations that matter: probe for the real requirement, build consensus where people disagree, and turn fuzzy ideas into something deliverable. Manage expectations on milestones, dependencies, and timelines, and flag risk early. Essential experience 8+ years in integration, with deep hands-on Boomi experience and time spent in an architecture or technical lead role. A track record of designing Boomi integration solutions end to end, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong command of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Experience defining standards and reusable frameworks that other developers build on. A pragmatic problem-solver who can explain technical trade-offs to technical and non-technical people alike. Nice to have Boomi certification (Professional Developer or Architect level). Prior public sector or regulated-environment delivery. Security clearance You'll need active SC Clearance to be considered. Please do not apply without active SC Clearance
About the role As a Technical Support Associate at Synthesia, you'll be part of the team delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
16/07/2026
Full time
About the role As a Technical Support Associate at Synthesia, you'll be part of the team delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics
Java Script Works is seeking a Salesforce Developer - Lead in London, United Kingdom. The candidate must have strong hands-on experience with JavaScript and JQuery, and be adept at developing user interfaces using Visualforce. The role is full-time, offering a salary in the range of £60K - 75K. Ideal candidates will ensure best practices in Salesforce security implementations. Note that visa sponsorship is not provided.
16/07/2026
Full time
Java Script Works is seeking a Salesforce Developer - Lead in London, United Kingdom. The candidate must have strong hands-on experience with JavaScript and JQuery, and be adept at developing user interfaces using Visualforce. The role is full-time, offering a salary in the range of £60K - 75K. Ideal candidates will ensure best practices in Salesforce security implementations. Note that visa sponsorship is not provided.
Laotop recherche un développeur Salesforce senior pour plusieurs clients au Royaume-Uni, y compris Londres et les Midlands de l'Est. Les responsabilités incluent le développement, la gestion de projet et l'architecture Salesforce. Les candidats doivent avoir des compétences en développement Salesforce, de l'expérience en gestion d'équipe et être capables d'analyser des affaires. Les candidats doivent être disponibles pour des entretiens à court terme.
16/07/2026
Full time
Laotop recherche un développeur Salesforce senior pour plusieurs clients au Royaume-Uni, y compris Londres et les Midlands de l'Est. Les responsabilités incluent le développement, la gestion de projet et l'architecture Salesforce. Les candidats doivent avoir des compétences en développement Salesforce, de l'expérience en gestion d'équipe et être capables d'analyser des affaires. Les candidats doivent être disponibles pour des entretiens à court terme.
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front end integrations. You partner with customers in the field to design, implement, and deliver solution ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle tested in production and scalable across industries. Who You Are: You are a systems minded, AI native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: Build solution ready LLM enabled applications that span backend logic, data orchestration, and front end UI Operate in the field, working side by side with customers to adapt, deploy, and iterate in live environments Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements Shape developer experience by sharing feedback with platform and product teams What You'll Do: Deliver Production - readysolution in agile end to end sprints Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers Influence platform: inform product strategy through field tested insights and extensible code What Success Looks Like: Production grade delivery: Your solution builds consistently convert to scaled deployments in production environments Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high stakes contexts Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer facing or embedded roles System architecture: Proven ability to design and implement AI native software in production environments Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org Product sensibility: Prioritize for user value, MVP iteration, and long term scale DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra as code Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce Track record of production deployments in secure, regulated enterprise environments Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
16/07/2026
Full time
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front end integrations. You partner with customers in the field to design, implement, and deliver solution ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle tested in production and scalable across industries. Who You Are: You are a systems minded, AI native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: Build solution ready LLM enabled applications that span backend logic, data orchestration, and front end UI Operate in the field, working side by side with customers to adapt, deploy, and iterate in live environments Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements Shape developer experience by sharing feedback with platform and product teams What You'll Do: Deliver Production - readysolution in agile end to end sprints Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers Influence platform: inform product strategy through field tested insights and extensible code What Success Looks Like: Production grade delivery: Your solution builds consistently convert to scaled deployments in production environments Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high stakes contexts Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer facing or embedded roles System architecture: Proven ability to design and implement AI native software in production environments Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org Product sensibility: Prioritize for user value, MVP iteration, and long term scale DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra as code Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce Track record of production deployments in secure, regulated enterprise environments Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe's first EdTech double unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The role Multiverse is the UK's largest apprenticeship provider and its first EdTech unicorn, and it's rebuilding on an AI-first foundation. Enterprise Trust & Reliability is the layer where that platform meets the customer, the regulator, and the investor. Our mission is to turn enterprise trust into enterprise revenue: the guardrails, integrations, and vendor relationships that let Multiverse move fast without breaking the trust that enterprise customers pay for. We're hiring our first Strategic Partnerships & Procurement Lead: the commercial operator who owns how we buy, renew, and partner on technology. You'll sit at the seam between engineering, security, legal, finance, and our vendors, and you'll turn tooling spend and partner relationships into commercial advantage. This is a high-autonomy, high-influence individual-contributor role reporting to the Senior Director of the function. What you'll do Build and own strategic partnerships with the technology providers that matter most - model providers like Anthropic or ChatGPT, hyperscalers like AWS and Google, major platforms like Salesforce or Oracle, and developer and security tooling vendors. Keep these relationships warm and know when to activate them. Look past cost: proactively find where a partnership can unlock real value for the business, whether that's training, co-building, product integrations, or better commercial terms. Centralise and modernise how we buy, renew, and consolidate technology, building this from a low base. That means a single software asset register, a clear intake-and-approval flow, and legal and security engaged early as a gate to clear, not a blocker to fight. Bring total cost of ownership and usage-based pricing into the open so spend maps to outcomes. Own the live threads from day one - including our LLM enterprise contracts, AI tooling, Identity platforms and other software contracts - and hold the pen on negotiations and renewals across the wider technology portfolio. Turn procurement and partnerships into a commercial lever, not a cost centre. You'll sit at the seam between engineering, security, legal and finance, influencing outcomes across teams you don't manage - so persuasion and clarity carry the role. Done well, this also becomes trust and vendor evidence that helps enterprise and regulated customers say yes faster. How we work with AI At Multiverse, AI is our engine, not an add-on. In this seat that's literal: you'll be buying, negotiating, and partnering on the exact tools that make it true, and modelling what they cost and what they return. We expect you to use AI daily in your own work - from drafting and comparing contracts to analysing spend - and to be genuinely curious about a tooling and AI-provider market that looks different every quarter. What we're looking for You've built and grown relationships with major technology partners- AWS, Google, Salesforce, Anthropic-type organisations - and can point to commercial impact you unlocked, not just costs you cut. You're comfortable inside a procurement process too: you've negotiated and renewed software, cloud, or SaaS contracts and can speak to the trade-offs you made, you understand consumption-based pricing, and you're at ease driving a decision across security, legal and finance without owning those teams. But procurement isn't the whole story for you - you think about what a vendor relationship can build, not just what it costs, and you treat compliance as a lever rather than a blocker. You're technically literate enough to challenge a vendor's claim without being an engineer, and comfortable navigating an engineering and product environment rather than operating purely from the business side. We're looking for AI acumen too: you understand the competitive AI landscape - Anthropic, Google, AWS and others - well enough to advise on real strategic calls, like whether our current AI partner remains the right long-term one. What this role isn't. This is an internal commercial seat, not a sales role: no quota, no pipeline, no external revenue target. Your customers are our engineers and the business. You don't need to be an engineer (technical fluency, not technical depth), and you won't manage people from day one - this is a senior individual-contributor role that earns a team by proving the function. Your first nine months Months one to three: map the estate. Every technology contract, renewal date and owner in one place; a single software asset register; a clear picture of spend across tokens, seats and cloud. Get on top of the live threads such as our LLM enterprise contracts, our identity tooling, developer tools, and cross-organisational threads - and start spotting quick wins, like renegotiating spend with an existing supplier. Months four to six: stand up the buy, renew and consolidate process with security and legal engaged early. Land a first consolidation or renegotiation win - for example, a usage backed recommendation that settles a tooling question. Start growing the strategic side: identify where partnerships can bring value beyond commercial terms, whether that's training, co building, or product integrations. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
16/07/2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe's first EdTech double unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The role Multiverse is the UK's largest apprenticeship provider and its first EdTech unicorn, and it's rebuilding on an AI-first foundation. Enterprise Trust & Reliability is the layer where that platform meets the customer, the regulator, and the investor. Our mission is to turn enterprise trust into enterprise revenue: the guardrails, integrations, and vendor relationships that let Multiverse move fast without breaking the trust that enterprise customers pay for. We're hiring our first Strategic Partnerships & Procurement Lead: the commercial operator who owns how we buy, renew, and partner on technology. You'll sit at the seam between engineering, security, legal, finance, and our vendors, and you'll turn tooling spend and partner relationships into commercial advantage. This is a high-autonomy, high-influence individual-contributor role reporting to the Senior Director of the function. What you'll do Build and own strategic partnerships with the technology providers that matter most - model providers like Anthropic or ChatGPT, hyperscalers like AWS and Google, major platforms like Salesforce or Oracle, and developer and security tooling vendors. Keep these relationships warm and know when to activate them. Look past cost: proactively find where a partnership can unlock real value for the business, whether that's training, co-building, product integrations, or better commercial terms. Centralise and modernise how we buy, renew, and consolidate technology, building this from a low base. That means a single software asset register, a clear intake-and-approval flow, and legal and security engaged early as a gate to clear, not a blocker to fight. Bring total cost of ownership and usage-based pricing into the open so spend maps to outcomes. Own the live threads from day one - including our LLM enterprise contracts, AI tooling, Identity platforms and other software contracts - and hold the pen on negotiations and renewals across the wider technology portfolio. Turn procurement and partnerships into a commercial lever, not a cost centre. You'll sit at the seam between engineering, security, legal and finance, influencing outcomes across teams you don't manage - so persuasion and clarity carry the role. Done well, this also becomes trust and vendor evidence that helps enterprise and regulated customers say yes faster. How we work with AI At Multiverse, AI is our engine, not an add-on. In this seat that's literal: you'll be buying, negotiating, and partnering on the exact tools that make it true, and modelling what they cost and what they return. We expect you to use AI daily in your own work - from drafting and comparing contracts to analysing spend - and to be genuinely curious about a tooling and AI-provider market that looks different every quarter. What we're looking for You've built and grown relationships with major technology partners- AWS, Google, Salesforce, Anthropic-type organisations - and can point to commercial impact you unlocked, not just costs you cut. You're comfortable inside a procurement process too: you've negotiated and renewed software, cloud, or SaaS contracts and can speak to the trade-offs you made, you understand consumption-based pricing, and you're at ease driving a decision across security, legal and finance without owning those teams. But procurement isn't the whole story for you - you think about what a vendor relationship can build, not just what it costs, and you treat compliance as a lever rather than a blocker. You're technically literate enough to challenge a vendor's claim without being an engineer, and comfortable navigating an engineering and product environment rather than operating purely from the business side. We're looking for AI acumen too: you understand the competitive AI landscape - Anthropic, Google, AWS and others - well enough to advise on real strategic calls, like whether our current AI partner remains the right long-term one. What this role isn't. This is an internal commercial seat, not a sales role: no quota, no pipeline, no external revenue target. Your customers are our engineers and the business. You don't need to be an engineer (technical fluency, not technical depth), and you won't manage people from day one - this is a senior individual-contributor role that earns a team by proving the function. Your first nine months Months one to three: map the estate. Every technology contract, renewal date and owner in one place; a single software asset register; a clear picture of spend across tokens, seats and cloud. Get on top of the live threads such as our LLM enterprise contracts, our identity tooling, developer tools, and cross-organisational threads - and start spotting quick wins, like renegotiating spend with an existing supplier. Months four to six: stand up the buy, renew and consolidate process with security and legal engaged early. Land a first consolidation or renegotiation win - for example, a usage backed recommendation that settles a tooling question. Start growing the strategic side: identify where partnerships can bring value beyond commercial terms, whether that's training, co building, or product integrations. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Lead Salesforce Developer/Solution Architect Salesforce Financial Services Cloud | London | Hybrid We're working with a leading financial services organisation embarking on one of its most significant customer technology transformations. As part of a major investment in Salesforce Financial Services Cloud, we're looking for an experienced Lead Salesforce Developer/Solution Architect to take ownership of the technical direction of a brand-new enterprise Salesforce platform. This is a unique opportunity to shape the architecture of a business-critical platform from the ground up, working alongside senior technology leaders and a specialist delivery partner before taking full ownership of the platform and its long-term roadmap. If you enjoy combining hands-on development with technical leadership and architecture, this role offers the chance to make a genuine impact. The Role You'll be responsible for defining the technical architecture, development standards and engineering approach for an enterprise Salesforce Financial Services Cloud implementation supporting the full client life cycle. Working closely with Product, Enterprise Architecture and delivery teams, you'll ensure solutions are scalable, secure, high-performing and aligned with Salesforce best practice while mentoring developers and driving technical excellence across the platform. Key Responsibilities Own the technical architecture for Salesforce Financial Services Cloud Design scalable Salesforce solutions that balance declarative functionality with custom development Lead hands-on development across Lightning Web Components (LWC), Flows and Apex Design and govern integrations using REST/SOAP APIs and modern API-led architecture Define data models including Person Accounts, Households, Relationships and data-sharing models Establish development standards, coding practices and technical governance Implement and manage CI/CD and release processes using Copado Work closely with Product and Architecture teams to shape technical roadmaps Mentor and support Salesforce Developers through code reviews and technical leadership Support the transition from consultancy-led delivery to an internally owned Salesforce capability Ensure platform security, resilience, scalability and long-term maintainability About You You'll be an experienced Salesforce technical leader who combines strong architecture skills with a passion for hands-on development. You'll ideally have: Extensive experience designing and delivering enterprise Salesforce solutions Deep expertise in Salesforce Financial Services Cloud Strong hands-on development experience with: Lightning Web Components (LWC) Apex SOQL/SOSL Salesforce Flows Strong understanding of Salesforce security, governor limits and platform performance Experience designing Salesforce integrations using REST/SOAP APIs and Middleware Experience with Data Cloud (Data360) and Marketing Cloud Engagement Experience leading development teams or acting as a Salesforce Technical Lead or Solution Architect Experience implementing CI/CD pipelines using Copado Excellent stakeholder management and communication skills Salesforce Platform Developer I certification Desirable Experience Wealth Management, Asset Management or Financial Services experience OmniStudio (FlexCards, OmniScripts, Integration Procedures) Salesforce Data Cloud Marketing Cloud Next Salesforce Platform Developer II Financial Services Cloud Accredited Professional certification Why Join? Lead the delivery of a large-scale Salesforce Financial Services Cloud transformation Own the technical direction of a strategic enterprise platform Influence architecture, engineering standards and best practice Work with modern Salesforce technologies including FSC, Data Cloud and Marketing Cloud Build and mentor a high-performing Salesforce engineering capability Excellent long-term career progression within a growing technology function
15/07/2026
Full time
Lead Salesforce Developer/Solution Architect Salesforce Financial Services Cloud | London | Hybrid We're working with a leading financial services organisation embarking on one of its most significant customer technology transformations. As part of a major investment in Salesforce Financial Services Cloud, we're looking for an experienced Lead Salesforce Developer/Solution Architect to take ownership of the technical direction of a brand-new enterprise Salesforce platform. This is a unique opportunity to shape the architecture of a business-critical platform from the ground up, working alongside senior technology leaders and a specialist delivery partner before taking full ownership of the platform and its long-term roadmap. If you enjoy combining hands-on development with technical leadership and architecture, this role offers the chance to make a genuine impact. The Role You'll be responsible for defining the technical architecture, development standards and engineering approach for an enterprise Salesforce Financial Services Cloud implementation supporting the full client life cycle. Working closely with Product, Enterprise Architecture and delivery teams, you'll ensure solutions are scalable, secure, high-performing and aligned with Salesforce best practice while mentoring developers and driving technical excellence across the platform. Key Responsibilities Own the technical architecture for Salesforce Financial Services Cloud Design scalable Salesforce solutions that balance declarative functionality with custom development Lead hands-on development across Lightning Web Components (LWC), Flows and Apex Design and govern integrations using REST/SOAP APIs and modern API-led architecture Define data models including Person Accounts, Households, Relationships and data-sharing models Establish development standards, coding practices and technical governance Implement and manage CI/CD and release processes using Copado Work closely with Product and Architecture teams to shape technical roadmaps Mentor and support Salesforce Developers through code reviews and technical leadership Support the transition from consultancy-led delivery to an internally owned Salesforce capability Ensure platform security, resilience, scalability and long-term maintainability About You You'll be an experienced Salesforce technical leader who combines strong architecture skills with a passion for hands-on development. You'll ideally have: Extensive experience designing and delivering enterprise Salesforce solutions Deep expertise in Salesforce Financial Services Cloud Strong hands-on development experience with: Lightning Web Components (LWC) Apex SOQL/SOSL Salesforce Flows Strong understanding of Salesforce security, governor limits and platform performance Experience designing Salesforce integrations using REST/SOAP APIs and Middleware Experience with Data Cloud (Data360) and Marketing Cloud Engagement Experience leading development teams or acting as a Salesforce Technical Lead or Solution Architect Experience implementing CI/CD pipelines using Copado Excellent stakeholder management and communication skills Salesforce Platform Developer I certification Desirable Experience Wealth Management, Asset Management or Financial Services experience OmniStudio (FlexCards, OmniScripts, Integration Procedures) Salesforce Data Cloud Marketing Cloud Next Salesforce Platform Developer II Financial Services Cloud Accredited Professional certification Why Join? Lead the delivery of a large-scale Salesforce Financial Services Cloud transformation Own the technical direction of a strategic enterprise platform Influence architecture, engineering standards and best practice Work with modern Salesforce technologies including FSC, Data Cloud and Marketing Cloud Build and mentor a high-performing Salesforce engineering capability Excellent long-term career progression within a growing technology function
Job Title - Salesforce Developer (4 x Day Working Week with Fully remote working) Our client is an amazing organisation in the care sector who are looking to hire a mid-level Salesforce Developer to join their team on a permanent basis, with a clear progression path into a Senior Salesforce Developer role. This is an excellent opportunity for an experienced Salesforce all-rounder who enjoys working across the Salesforce ecosystem. You will be primarily focusing on Salesforce CRM , but with some exposure to Salesforce Experience Cloud ( formerly known as Community Cloud) and also Salesforce Marketing Cloud' therefore, any experience in these areas of Salesforce would be highly desirable. The ideal candidate will have: Strong experience developing within Salesforce CRM Excellent APEX Back End coding skills Full-stack Salesforce development experience, with a particular strength in Back End development Experience with Salesforce Experience Cloud' (desirable) Experience with Salesforce Marketing Cloud' (desirable) What's on offer? £60,000-£65,000 per annum annual salary Permanen t position 4-day working week where you choose your regular day off providing your deliverables have been met Mostly remote working, with just one day per month required on site for team meeting in either out client's Bolton or Solihull offices No management responsibilities - this is a hands-on technical role which reports to the Head of Digital Marketing Our client is looking to secure the right candidate ASAP with an anticipated start date of September , although there is potential for this to be brought forward.
15/07/2026
Full time
Job Title - Salesforce Developer (4 x Day Working Week with Fully remote working) Our client is an amazing organisation in the care sector who are looking to hire a mid-level Salesforce Developer to join their team on a permanent basis, with a clear progression path into a Senior Salesforce Developer role. This is an excellent opportunity for an experienced Salesforce all-rounder who enjoys working across the Salesforce ecosystem. You will be primarily focusing on Salesforce CRM , but with some exposure to Salesforce Experience Cloud ( formerly known as Community Cloud) and also Salesforce Marketing Cloud' therefore, any experience in these areas of Salesforce would be highly desirable. The ideal candidate will have: Strong experience developing within Salesforce CRM Excellent APEX Back End coding skills Full-stack Salesforce development experience, with a particular strength in Back End development Experience with Salesforce Experience Cloud' (desirable) Experience with Salesforce Marketing Cloud' (desirable) What's on offer? £60,000-£65,000 per annum annual salary Permanen t position 4-day working week where you choose your regular day off providing your deliverables have been met Mostly remote working, with just one day per month required on site for team meeting in either out client's Bolton or Solihull offices No management responsibilities - this is a hands-on technical role which reports to the Head of Digital Marketing Our client is looking to secure the right candidate ASAP with an anticipated start date of September , although there is potential for this to be brought forward.
Overview Position Overview: As a Forward Deployed AI Engineer within Convatec's AI Centre of Excellence, you will help turn AI opportunities into practical, production-ready solutions that improve how our business works. Embedded directly with business teams, you will take ownership of AI-enabled workflows from discovery and design through to build, testing, deployment, monitoring and handover. This is a senior, hands-on delivery role for someone who can work independently across architecture, integration, DevOps, MLOps, AIOps, data engineering and governance. You will make technical decisions, solve complex integration challenges and ensure AI solutions are reliable, scalable and safe to run in live business environments. You will work with technologies such as Microsoft Copilot Studio, Microsoft Fabric, Azure DevOps, Azure AI Foundry and SAP Joule, helping to design, build and deploy AI workflows that connect into real operational processes across Convatec. We are looking for someone who is comfortable being the senior technical voice on an initiative: setting standards, guiding others, managing technical risks and ensuring solutions are successfully handed over to the teams who will use and support them. Responsibilities Workflow implementation and engineering: Design, build and deploy AI-enabled workflows using Azure AI Foundry, Microsoft Copilot Studio, Microsoft Fabric and SAP Joule. This includes agent orchestration, automation triggers, prompt integration, exception handling and reusable delivery patterns. API integration and service connectivity: Connect AI workflows to enterprise systems through REST APIs, event streams and Microsoft Fabric data pipelines, ensuring secure and reliable data flows across platforms such as SAP, Salesforce and Convatec's data lake. Technical leadership and standards: Act as the senior technical voice within embedded initiatives, setting engineering standards, guiding Applied AI Engineers and business teams, and making sound architecture and integration decisions within agreed guardrails. Testing, validation and quality assurance: Plan and execute functional, regression and edge-case testing, including failure scenarios, fallback paths, escalation triggers and data quality checks. Assess when workflows are ready for production release. Rapid prototyping and feasibility assessment: Build timeboxed prototypes in the AI Landing Zone sandbox to test technical options, demonstrate value and provide clear go/no-go recommendations before full delivery. DevOps, MLOps and AIOps ownership: Implement and maintain CI/CD, monitor and release pipelines using Azure DevOps, including version control, rollback capability, automated testing and production health monitoring. Documentation and operational handover: Produce clear technical documentation and handover materials so business and operational teams can maintain, monitor and extend AI workflows after delivery. Decision-making authority: Make technical recommendations on workflow architecture, integration patterns, tooling choices, production readiness and handover quality within the scope of each initiative. Skills & Experience Essential: Minimum 4+ years' experience in software engineering, AI/ML workflow delivery or systems integration, with a demonstrable track record of full-stack delivery in production AI environments. Minimum 2+ years' operating in a senior or lead technical capacity, making independent architectural decisions and guiding other engineers without formal line management authority. Hands-on, production-grade experience across DevOps, MLOps and AIOps - CI/CD pipeline ownership, model versioning, automated testing and live system monitoring - not as adjacent knowledge but as daily practice. Strong proficiency in Python and SQL; solid REST and event-driven API integration experience including enterprise systems such as SAP (via SAP Joule) or Salesforce. Hands-on experience with Azure AI Foundry, Microsoft Copilot Studio and Microsoft Fabric in production delivery contexts. Demonstrated ability to self-direct across the full delivery lifecycle - from discovery and design through to production deployment and business handover - without close technical supervision. Experience working directly with business stakeholders: translating operational requirements into engineering decisions, managing expectations and owning adoption outcomes. Desirable Experience with SAP Joule or integrating agentic AI solutions with SAP business processes. Familiarity with AI Landing Zone design patterns, guardrails and governance frameworks. Experience with containerization (Docker/Kubernetes) and cloud-native deployment patterns on Azure. Understanding of multi-agent coordination patterns using Copilot Studio or Azure AI Foundry. Knowledge of healthcare data privacy requirements including GDPR or HIPAA. Soft Skills Self-directed and comfortable working through ambiguity. Technically credible, with the confidence to set standards and challenge approaches where needed. Outcome-focused, with strong ownership of delivery quality and production reliability. Adaptable, able to work across multiple business areas and changing priorities. Clear communicator, able to explain technical decisions in a way that business stakeholders can understand and act on. Education/Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems or a related field, or equivalent practical experience demonstrated through a strong delivery track record. Relevant Azure certifications (e.g. Azure Developer Associate, Azure Data Engineer Associate, Azure DevOps Engineer Expert) or MLOps/AIOps are desirable. Travel & Working Conditions Travel up to 10% of the time, mostly within Europe. Hybrid working model - 1 day per week on-site at our London office. Legal and Compliance Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Contact:
15/07/2026
Full time
Overview Position Overview: As a Forward Deployed AI Engineer within Convatec's AI Centre of Excellence, you will help turn AI opportunities into practical, production-ready solutions that improve how our business works. Embedded directly with business teams, you will take ownership of AI-enabled workflows from discovery and design through to build, testing, deployment, monitoring and handover. This is a senior, hands-on delivery role for someone who can work independently across architecture, integration, DevOps, MLOps, AIOps, data engineering and governance. You will make technical decisions, solve complex integration challenges and ensure AI solutions are reliable, scalable and safe to run in live business environments. You will work with technologies such as Microsoft Copilot Studio, Microsoft Fabric, Azure DevOps, Azure AI Foundry and SAP Joule, helping to design, build and deploy AI workflows that connect into real operational processes across Convatec. We are looking for someone who is comfortable being the senior technical voice on an initiative: setting standards, guiding others, managing technical risks and ensuring solutions are successfully handed over to the teams who will use and support them. Responsibilities Workflow implementation and engineering: Design, build and deploy AI-enabled workflows using Azure AI Foundry, Microsoft Copilot Studio, Microsoft Fabric and SAP Joule. This includes agent orchestration, automation triggers, prompt integration, exception handling and reusable delivery patterns. API integration and service connectivity: Connect AI workflows to enterprise systems through REST APIs, event streams and Microsoft Fabric data pipelines, ensuring secure and reliable data flows across platforms such as SAP, Salesforce and Convatec's data lake. Technical leadership and standards: Act as the senior technical voice within embedded initiatives, setting engineering standards, guiding Applied AI Engineers and business teams, and making sound architecture and integration decisions within agreed guardrails. Testing, validation and quality assurance: Plan and execute functional, regression and edge-case testing, including failure scenarios, fallback paths, escalation triggers and data quality checks. Assess when workflows are ready for production release. Rapid prototyping and feasibility assessment: Build timeboxed prototypes in the AI Landing Zone sandbox to test technical options, demonstrate value and provide clear go/no-go recommendations before full delivery. DevOps, MLOps and AIOps ownership: Implement and maintain CI/CD, monitor and release pipelines using Azure DevOps, including version control, rollback capability, automated testing and production health monitoring. Documentation and operational handover: Produce clear technical documentation and handover materials so business and operational teams can maintain, monitor and extend AI workflows after delivery. Decision-making authority: Make technical recommendations on workflow architecture, integration patterns, tooling choices, production readiness and handover quality within the scope of each initiative. Skills & Experience Essential: Minimum 4+ years' experience in software engineering, AI/ML workflow delivery or systems integration, with a demonstrable track record of full-stack delivery in production AI environments. Minimum 2+ years' operating in a senior or lead technical capacity, making independent architectural decisions and guiding other engineers without formal line management authority. Hands-on, production-grade experience across DevOps, MLOps and AIOps - CI/CD pipeline ownership, model versioning, automated testing and live system monitoring - not as adjacent knowledge but as daily practice. Strong proficiency in Python and SQL; solid REST and event-driven API integration experience including enterprise systems such as SAP (via SAP Joule) or Salesforce. Hands-on experience with Azure AI Foundry, Microsoft Copilot Studio and Microsoft Fabric in production delivery contexts. Demonstrated ability to self-direct across the full delivery lifecycle - from discovery and design through to production deployment and business handover - without close technical supervision. Experience working directly with business stakeholders: translating operational requirements into engineering decisions, managing expectations and owning adoption outcomes. Desirable Experience with SAP Joule or integrating agentic AI solutions with SAP business processes. Familiarity with AI Landing Zone design patterns, guardrails and governance frameworks. Experience with containerization (Docker/Kubernetes) and cloud-native deployment patterns on Azure. Understanding of multi-agent coordination patterns using Copilot Studio or Azure AI Foundry. Knowledge of healthcare data privacy requirements including GDPR or HIPAA. Soft Skills Self-directed and comfortable working through ambiguity. Technically credible, with the confidence to set standards and challenge approaches where needed. Outcome-focused, with strong ownership of delivery quality and production reliability. Adaptable, able to work across multiple business areas and changing priorities. Clear communicator, able to explain technical decisions in a way that business stakeholders can understand and act on. Education/Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems or a related field, or equivalent practical experience demonstrated through a strong delivery track record. Relevant Azure certifications (e.g. Azure Developer Associate, Azure Data Engineer Associate, Azure DevOps Engineer Expert) or MLOps/AIOps are desirable. Travel & Working Conditions Travel up to 10% of the time, mostly within Europe. Hybrid working model - 1 day per week on-site at our London office. Legal and Compliance Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Contact:
Senior Salesforce Developer - 12 months - London - £525/day - Inside IR35 We are seeking an experienced Senior Salesforce Developer to join a global technology services organisation on a 12-month hybrid contract based in London (3 days per week on-site), starting 1st August 2026. The successful candidate will have strong hands-on expertise across the Salesforce platform, with a particular focus on Service Cloud, Agentforce, and Data Cloud, delivering scalable solutions in close collaboration with architects, business analysts, QA teams, and global stakeholders. Key Responsibilities: Develop and implement Salesforce solutions across Service Cloud, Agentforce, and Data Cloud based on low-level designs provided by the Technical Lead or Architect Work on Agentforce implementation, designing AI-driven agent experiences, automation flows, prompts, actions, and Salesforce data integrations Work with Salesforce Data Cloud to support customer data unification, segmentation, activation, identity resolution, and Real Time data usage Develop, configure, and support Service Cloud capabilities including case management, omni-channel routing, entitlements, milestones, knowledge, and service process automation Support integrations between Salesforce and external systems using REST, SOAP, Middleware, event-driven architecture, and platform events Collaborate with Technical Leads, Product Owners, QA teams, and business users to deliver end-to-end solutions Support release management, deployment planning, environment strategy, and production support activities What You Will Ideally Bring : 5-8 years of Salesforce development experience (essential) Hands-on experience with Agentforce including AI agents, prompt configuration, agent actions, and Salesforce AI capabilities Experience with Salesforce Data Cloud including data ingestion, data streams, calculated insights, identity resolution, segmentation, and activation Strong expertise in Apex, Lightning Web Components, Flows, Triggers, Batch Apex, Queueable Apex, and Salesforce APIs Good understanding of Salesforce security, sharing rules, permission sets, profiles, roles, and data visibility Experience with CI/CD, deployment tools, GitHub, Salesforce DX, or similar tools Experience with Agile Scrum methodology and ability to work with global teams Contr act Details: Duration: 12 months Rate: £525/day - Inside IR35 Location: London (Hybrid - 3 days on-site)
15/07/2026
Contractor
Senior Salesforce Developer - 12 months - London - £525/day - Inside IR35 We are seeking an experienced Senior Salesforce Developer to join a global technology services organisation on a 12-month hybrid contract based in London (3 days per week on-site), starting 1st August 2026. The successful candidate will have strong hands-on expertise across the Salesforce platform, with a particular focus on Service Cloud, Agentforce, and Data Cloud, delivering scalable solutions in close collaboration with architects, business analysts, QA teams, and global stakeholders. Key Responsibilities: Develop and implement Salesforce solutions across Service Cloud, Agentforce, and Data Cloud based on low-level designs provided by the Technical Lead or Architect Work on Agentforce implementation, designing AI-driven agent experiences, automation flows, prompts, actions, and Salesforce data integrations Work with Salesforce Data Cloud to support customer data unification, segmentation, activation, identity resolution, and Real Time data usage Develop, configure, and support Service Cloud capabilities including case management, omni-channel routing, entitlements, milestones, knowledge, and service process automation Support integrations between Salesforce and external systems using REST, SOAP, Middleware, event-driven architecture, and platform events Collaborate with Technical Leads, Product Owners, QA teams, and business users to deliver end-to-end solutions Support release management, deployment planning, environment strategy, and production support activities What You Will Ideally Bring : 5-8 years of Salesforce development experience (essential) Hands-on experience with Agentforce including AI agents, prompt configuration, agent actions, and Salesforce AI capabilities Experience with Salesforce Data Cloud including data ingestion, data streams, calculated insights, identity resolution, segmentation, and activation Strong expertise in Apex, Lightning Web Components, Flows, Triggers, Batch Apex, Queueable Apex, and Salesforce APIs Good understanding of Salesforce security, sharing rules, permission sets, profiles, roles, and data visibility Experience with CI/CD, deployment tools, GitHub, Salesforce DX, or similar tools Experience with Agile Scrum methodology and ability to work with global teams Contr act Details: Duration: 12 months Rate: £525/day - Inside IR35 Location: London (Hybrid - 3 days on-site)
Senior Salesforce Developer - remote role Location: London Industry: IT Salary: £50,000 - £75,000 per annum + remote working & benefits package Posted: 10/03/2022 Description Senior Salesforce Developer, Senior Developer, API's, Apex, TDD, Agile/Scrum - Budget for career development & training 75K Expanding highly successful and well known British Software House is looking for a Salesforce Developer to join an existing team to work on business critical applications. Responsibilities Develop and maintain Salesforce solutions, including Apex, Lightning Web Components, and Rest APIs. Participate in Agile/Scrum teams and contribute to the timely delivery of projects. Work closely with development, customer service, and marketing teams on business critical projects. Engage in test driven development practices. Qualifications Commercial Salesforce development experience (3+ years). Strong knowledge of Apex, Lightning Web Components, SFDX, and Rest APIs. Experience with test driven development and Agile/Scrum methodologies. Senior/lead team experience is a bonus. Benefits Up to £75,000 base salary. Pension, health, and life assurance. Free car parking. Flexible hours and remote/home working. Occasional in office presence once or twice a month. Applicants of all ages and backgrounds will be considered for this role. Recruiter Bryn Evans Phone: Email:
14/07/2026
Full time
Senior Salesforce Developer - remote role Location: London Industry: IT Salary: £50,000 - £75,000 per annum + remote working & benefits package Posted: 10/03/2022 Description Senior Salesforce Developer, Senior Developer, API's, Apex, TDD, Agile/Scrum - Budget for career development & training 75K Expanding highly successful and well known British Software House is looking for a Salesforce Developer to join an existing team to work on business critical applications. Responsibilities Develop and maintain Salesforce solutions, including Apex, Lightning Web Components, and Rest APIs. Participate in Agile/Scrum teams and contribute to the timely delivery of projects. Work closely with development, customer service, and marketing teams on business critical projects. Engage in test driven development practices. Qualifications Commercial Salesforce development experience (3+ years). Strong knowledge of Apex, Lightning Web Components, SFDX, and Rest APIs. Experience with test driven development and Agile/Scrum methodologies. Senior/lead team experience is a bonus. Benefits Up to £75,000 base salary. Pension, health, and life assurance. Free car parking. Flexible hours and remote/home working. Occasional in office presence once or twice a month. Applicants of all ages and backgrounds will be considered for this role. Recruiter Bryn Evans Phone: Email:
Ascent People Ltd. is seeking a Senior Salesforce Developer for a remote role with occasional in-office presence in London. The role focuses on developing Salesforce solutions, APIs, and delivering projects within Agile teams. You will work on Apex, LWC, and REST APIs, contributing to test-driven development and continuous delivery across business-critical systems. Competitive salary and benefits offered within the 50k-75k GBP range.
14/07/2026
Full time
Ascent People Ltd. is seeking a Senior Salesforce Developer for a remote role with occasional in-office presence in London. The role focuses on developing Salesforce solutions, APIs, and delivering projects within Agile teams. You will work on Apex, LWC, and REST APIs, contributing to test-driven development and continuous delivery across business-critical systems. Competitive salary and benefits offered within the 50k-75k GBP range.
Remote Salesforce Developer Location: Yorkshire Industry: IT Salary: £50,000 - £75,000 per annum + remote working & benefits package Responsibilities Develop and maintain business critical Salesforce applications as part of a small, dynamic internal team. Collaborate closely with development, customer service, and marketing teams. Write clean Apex code, implement Rest APIs, and build Lightning Web Components. Apply Test Driven Development (TDD) practices and adhere to Agile/Scrum processes. Participate in ongoing project and programme demands, including real time and in house development initiatives. Qualifications Commercial Salesforce development experience of 3+ years. Proficiency in Apex, Rest APIs, Lightning Web Components, and SFDX. Experience with TDD and Agile/Scrum methodologies. Senior or lead team experience is a strong bonus. Benefits Base salary up to £75,000. Pension, health and life assurance. Free car parking. Flexi hours and remote/home working. Occasional office visits (once or twice a month). Candidates of all ages and backgrounds will be considered for this role.
14/07/2026
Full time
Remote Salesforce Developer Location: Yorkshire Industry: IT Salary: £50,000 - £75,000 per annum + remote working & benefits package Responsibilities Develop and maintain business critical Salesforce applications as part of a small, dynamic internal team. Collaborate closely with development, customer service, and marketing teams. Write clean Apex code, implement Rest APIs, and build Lightning Web Components. Apply Test Driven Development (TDD) practices and adhere to Agile/Scrum processes. Participate in ongoing project and programme demands, including real time and in house development initiatives. Qualifications Commercial Salesforce development experience of 3+ years. Proficiency in Apex, Rest APIs, Lightning Web Components, and SFDX. Experience with TDD and Agile/Scrum methodologies. Senior or lead team experience is a strong bonus. Benefits Base salary up to £75,000. Pension, health and life assurance. Free car parking. Flexi hours and remote/home working. Occasional office visits (once or twice a month). Candidates of all ages and backgrounds will be considered for this role.
Steadmanbrown is seeking a skilled Salesforce Developer to join our expanding team in the UK. You will translate business requirements into high quality technical solutions, with a focus on Apex and declarative development across Sales and Service Cloud initiatives. In this role you will build complex Apex and LWC components, manage integrations, and oversee deployment, testing and release processes, collaborating closely with stakeholders to deliver measurable business outcomes.
14/07/2026
Full time
Steadmanbrown is seeking a skilled Salesforce Developer to join our expanding team in the UK. You will translate business requirements into high quality technical solutions, with a focus on Apex and declarative development across Sales and Service Cloud initiatives. In this role you will build complex Apex and LWC components, manage integrations, and oversee deployment, testing and release processes, collaborating closely with stakeholders to deliver measurable business outcomes.
CRM Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (28 days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week) Reports to: CRM Product Manager CRM Business Analyst - Role Overview We are looking for a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will be skilled at building strong relationships across the business, eliciting and challenging requirements, and translating business needs into clear, actionable specifications for technical teams. They will play a key role in shaping CRM product enhancements, maintaining business scenarios across multiple business units, ensuring high-quality product documentation, leading User Acceptance Testing (UAT), supporting product demonstrations, and using data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate business requirements into clear user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes / mock-ups where required to define user experience and user journey Support Product Owner in user story prioritisation based on business value, technical feasibility and strategic objectives. Define and maintain CRM business process and process catalogue Conduct data analysis to support product decisions and identify opportunities for continuous improvement. Stakeholder Management Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Manage stakeholder expectations and communicate progress throughout the product lifecycle. Act as the primary point of contact between business stakeholders and the Salesforce product team. Documentation & Governance Create, maintain, and update product documentation, including: + Feature specifications + Release notes + Process documentation Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets and documentation. Support version control and documentation governance standards. Maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing Own the planning and coordination of User Acceptance Testing. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities. Manage defects through to resolution. Support sign-off for production releases. Product Adoption & Change Prepare product demo materials, scripts, and walkthroughs. Support internal and client-facing product demonstrations. Assist in developing training materials and user guides. Partner with the Change Management team to ensure accurate product messaging. Gather feedback from demos to inform product improvements. Support tracking of key product metrics (usage, adoption, feature engagement). Train the trainer on the new functionalities Help measure the impact of new features and releases. Technical Collaboration & Delivery Work closely with the Product Owner and support in sprint planning, backlog grooming, and release preparation. Liaise with technical architects and developers in clarifying requirements and use cases Review and validation of the technical solution design developed by the technical team and ensure alignment with requirements and business scenarios Support business with structuring requests to the Support team for small change requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst, or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows, and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning, and collaboration with Product Owners and technical teams. Confident in engaging stakeholders across business and technology teams, gathering requirements, clarifying priorities, and managing feedback in a structured and professional manner. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides, and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation, and coordination with end users. Ability to create clear wireframes, mock-ups, walkthroughs, demo scripts, and user journey materials Comfortable working with data to identify trends, track adoption, assess product usage, and provide insights that support product decisions and continuous improvement. Strong communication and presentation skills, with the ability to support internal demonstrations, train-the-trainer sessions, and product messaging for change and adoption activities. Highly organised and detail-oriented, with the ability to manage multiple priorities, maintain governance standards, and ensure consistency across product documentation and delivery artefacts. Strong analytical and problem-solving skills. Ability to simplify complex business processes and technical concepts. Experience facilitating workshops with senior stakeholders. Ability to influence decisions without direct authority. Experience working with Salesforce or other enterprise CRM platforms (desirable/essential depending on your needs). Experience using Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucid chart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers, and business stakeholders.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
14/07/2026
Full time
CRM Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (28 days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week) Reports to: CRM Product Manager CRM Business Analyst - Role Overview We are looking for a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will be skilled at building strong relationships across the business, eliciting and challenging requirements, and translating business needs into clear, actionable specifications for technical teams. They will play a key role in shaping CRM product enhancements, maintaining business scenarios across multiple business units, ensuring high-quality product documentation, leading User Acceptance Testing (UAT), supporting product demonstrations, and using data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate business requirements into clear user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes / mock-ups where required to define user experience and user journey Support Product Owner in user story prioritisation based on business value, technical feasibility and strategic objectives. Define and maintain CRM business process and process catalogue Conduct data analysis to support product decisions and identify opportunities for continuous improvement. Stakeholder Management Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Manage stakeholder expectations and communicate progress throughout the product lifecycle. Act as the primary point of contact between business stakeholders and the Salesforce product team. Documentation & Governance Create, maintain, and update product documentation, including: + Feature specifications + Release notes + Process documentation Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets and documentation. Support version control and documentation governance standards. Maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing Own the planning and coordination of User Acceptance Testing. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities. Manage defects through to resolution. Support sign-off for production releases. Product Adoption & Change Prepare product demo materials, scripts, and walkthroughs. Support internal and client-facing product demonstrations. Assist in developing training materials and user guides. Partner with the Change Management team to ensure accurate product messaging. Gather feedback from demos to inform product improvements. Support tracking of key product metrics (usage, adoption, feature engagement). Train the trainer on the new functionalities Help measure the impact of new features and releases. Technical Collaboration & Delivery Work closely with the Product Owner and support in sprint planning, backlog grooming, and release preparation. Liaise with technical architects and developers in clarifying requirements and use cases Review and validation of the technical solution design developed by the technical team and ensure alignment with requirements and business scenarios Support business with structuring requests to the Support team for small change requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst, or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows, and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning, and collaboration with Product Owners and technical teams. Confident in engaging stakeholders across business and technology teams, gathering requirements, clarifying priorities, and managing feedback in a structured and professional manner. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides, and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation, and coordination with end users. Ability to create clear wireframes, mock-ups, walkthroughs, demo scripts, and user journey materials Comfortable working with data to identify trends, track adoption, assess product usage, and provide insights that support product decisions and continuous improvement. Strong communication and presentation skills, with the ability to support internal demonstrations, train-the-trainer sessions, and product messaging for change and adoption activities. Highly organised and detail-oriented, with the ability to manage multiple priorities, maintain governance standards, and ensure consistency across product documentation and delivery artefacts. Strong analytical and problem-solving skills. Ability to simplify complex business processes and technical concepts. Experience facilitating workshops with senior stakeholders. Ability to influence decisions without direct authority. Experience working with Salesforce or other enterprise CRM platforms (desirable/essential depending on your needs). Experience using Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucid chart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers, and business stakeholders.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
# Microsoft Data AnalystNew World Software > Job Openings > Microsoft Data Analyst# Microsoft Data AnalystNew World Software Europe Ltd. is recruiting for Microsoft Data Analyst for e-Commerce development projectJob Title: IT Consultant - Microsoft Data Analyst Number of Positions: 02 Type of Job : Permanent Job Work Hours: Monday to Friday, Full-Time,37.50 working hours per week with flexible working hours, Work from home option available Annual Salary: £33475- £43961 (Depending on Experience) Job Advertisement Posting date: 06/08/2025 Job Advertisement Closing date: 05/09/2025 Job Advertisement Reference Code: NWSMSDA0825 Job Location: Swindon (SN2),WiltshireJob Responsibilities: - Experience as a Data Analyst, preferably in a large-scale migration projects - Proven track record in delivering microsoft reports delivery as data analyst - Advanced expertise in Excel (including complex formulas and VLOOKUPs / macros) - Experience with SQL and data manipulation, trend analysis, and providing actionable points - Good English communication skills - Ability to work under pressure, preparing statistical analysis reports for senior management for audit purpose - Experince with microsoft environment - Deep understanding of change management processes - Proficiency with SAP and ServiceNow or similar tools for incident management and defect / bug tracking - Strong SQL skills in data manipulation - Experience in building and automating dashboards using tools like PowerBI / QlikView - Experience collaborating with developers to automate reporting processes for senior leadership. - Bachelor's degree in a related field is highly desirable. - Good stakeholder management skills - Experience with Agile MethodologyTechnical Skills: - ETL Microsoft SSIS/Informatica 7.x/8.x - Oracle 10.x/11.x - Microsoft SQL Server 2013 or above - Microsoft Azure - AWS - JIRA - Confluence SQL - T-SQL - Microsoft Excel - Microsoft - TFS Server - Microsoft -BIZTalk / JBOSS - Knowledge of SalesforceJob tools: - AirFlow / Control-M / Job runner - batch running toolsFunctional / Nice to have: - Any payment processors / payment gateway experience is beneficial but not mandatory - Knowledge of ISO8583, payment messages - Knowledge of SWIFT messages (MTxxx)Educational Qualifications required: Bachelors degree or aboveIf you are interested, please apply with your updated CV in PDF format along with covering letter
14/07/2026
Full time
# Microsoft Data AnalystNew World Software > Job Openings > Microsoft Data Analyst# Microsoft Data AnalystNew World Software Europe Ltd. is recruiting for Microsoft Data Analyst for e-Commerce development projectJob Title: IT Consultant - Microsoft Data Analyst Number of Positions: 02 Type of Job : Permanent Job Work Hours: Monday to Friday, Full-Time,37.50 working hours per week with flexible working hours, Work from home option available Annual Salary: £33475- £43961 (Depending on Experience) Job Advertisement Posting date: 06/08/2025 Job Advertisement Closing date: 05/09/2025 Job Advertisement Reference Code: NWSMSDA0825 Job Location: Swindon (SN2),WiltshireJob Responsibilities: - Experience as a Data Analyst, preferably in a large-scale migration projects - Proven track record in delivering microsoft reports delivery as data analyst - Advanced expertise in Excel (including complex formulas and VLOOKUPs / macros) - Experience with SQL and data manipulation, trend analysis, and providing actionable points - Good English communication skills - Ability to work under pressure, preparing statistical analysis reports for senior management for audit purpose - Experince with microsoft environment - Deep understanding of change management processes - Proficiency with SAP and ServiceNow or similar tools for incident management and defect / bug tracking - Strong SQL skills in data manipulation - Experience in building and automating dashboards using tools like PowerBI / QlikView - Experience collaborating with developers to automate reporting processes for senior leadership. - Bachelor's degree in a related field is highly desirable. - Good stakeholder management skills - Experience with Agile MethodologyTechnical Skills: - ETL Microsoft SSIS/Informatica 7.x/8.x - Oracle 10.x/11.x - Microsoft SQL Server 2013 or above - Microsoft Azure - AWS - JIRA - Confluence SQL - T-SQL - Microsoft Excel - Microsoft - TFS Server - Microsoft -BIZTalk / JBOSS - Knowledge of SalesforceJob tools: - AirFlow / Control-M / Job runner - batch running toolsFunctional / Nice to have: - Any payment processors / payment gateway experience is beneficial but not mandatory - Knowledge of ISO8583, payment messages - Knowledge of SWIFT messages (MTxxx)Educational Qualifications required: Bachelors degree or aboveIf you are interested, please apply with your updated CV in PDF format along with covering letter
Job Title: Product Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Leeds) ranging from £72,100 to £103,000 (salary offered will be based on skills and experience) Grade: Technical Specialist - Regulatory Responsibilities Produce architectural product solutions including technology and service ensuring solutions meet product objectives in a repeatable and generic fashion and consider capacity management, ITSCM, security and software licensing requirements. Identify opportunities for product innovation and shape design proposals for taking this forward. Shape product roadmaps which identify the scope, prioritisation and timeframes for delivery of capability. Provide contributions to the relevant communities of practice through thought leadership, coaching and mentoring to help colleagues grow business, technical and product architect skills across Technology. Work on high impact, fast paced initiatives using the latest tools, technologies and training, continually building in demand skills and staying in the profession. Collaborate in a friendly, inclusive environment with a genuinely supportive management team, enabling performance at best and growth with confidence. Gain real world experience across regulated industries by contributing to meaningful work that safeguards critical services, making a real difference to the lives of millions of people. Skills Required Minimum: Proven experience working with Salesforce CRM. Experience as a product architect (Software, Data, Application, System or Security) with architectural responsibility for software products. Significant experience working through the end to end project and product delivery lifecycle with employees, third party or offshore suppliers following development methodologies (Prince2, Scrum, Agile, DevOps). Essential: Salesforce proficiency including Salesforce Architect, Developer and Admin certifications with progress toward additional certifications and experience with Salesforce OmniStudio Vlocity. Extensive solution architecture background with significant experience in financial services or government regulatory bodies delivering strategies, roadmaps and architectural delivery plans on large scale projects. Demonstrated ability to innovate within a product stack while maintaining enterprise architecture adherence, abstracting project specific needs into reusable generic product architectures. Formal architecture methodology experience including TOGAF and ITIL certification, practical use of architecture modelling tools such as Erwin and Solidatus and UML proficiency. Broad technology knowledge across modern technology trends and industry standards with understanding of IT products as services and best practice application solution and platform architectures. Commercially aware with the ability to understand supplier proposals, manage trade offs and promote cost effective architectural solutions. Experience managing architectural risk across the full project lifecycle and live run environments ensuring stability, scalability and compliance. Benefits 28 days annual leave plus bank holidays. Hybrid model: employees work a minimum of 40% in the office each month (expectation 50% for senior leaders). From September, a minimum of 50% in the office each month (60% for Directors and Executive Directors). Non contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle.
14/07/2026
Full time
Job Title: Product Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Leeds) ranging from £72,100 to £103,000 (salary offered will be based on skills and experience) Grade: Technical Specialist - Regulatory Responsibilities Produce architectural product solutions including technology and service ensuring solutions meet product objectives in a repeatable and generic fashion and consider capacity management, ITSCM, security and software licensing requirements. Identify opportunities for product innovation and shape design proposals for taking this forward. Shape product roadmaps which identify the scope, prioritisation and timeframes for delivery of capability. Provide contributions to the relevant communities of practice through thought leadership, coaching and mentoring to help colleagues grow business, technical and product architect skills across Technology. Work on high impact, fast paced initiatives using the latest tools, technologies and training, continually building in demand skills and staying in the profession. Collaborate in a friendly, inclusive environment with a genuinely supportive management team, enabling performance at best and growth with confidence. Gain real world experience across regulated industries by contributing to meaningful work that safeguards critical services, making a real difference to the lives of millions of people. Skills Required Minimum: Proven experience working with Salesforce CRM. Experience as a product architect (Software, Data, Application, System or Security) with architectural responsibility for software products. Significant experience working through the end to end project and product delivery lifecycle with employees, third party or offshore suppliers following development methodologies (Prince2, Scrum, Agile, DevOps). Essential: Salesforce proficiency including Salesforce Architect, Developer and Admin certifications with progress toward additional certifications and experience with Salesforce OmniStudio Vlocity. Extensive solution architecture background with significant experience in financial services or government regulatory bodies delivering strategies, roadmaps and architectural delivery plans on large scale projects. Demonstrated ability to innovate within a product stack while maintaining enterprise architecture adherence, abstracting project specific needs into reusable generic product architectures. Formal architecture methodology experience including TOGAF and ITIL certification, practical use of architecture modelling tools such as Erwin and Solidatus and UML proficiency. Broad technology knowledge across modern technology trends and industry standards with understanding of IT products as services and best practice application solution and platform architectures. Commercially aware with the ability to understand supplier proposals, manage trade offs and promote cost effective architectural solutions. Experience managing architectural risk across the full project lifecycle and live run environments ensuring stability, scalability and compliance. Benefits 28 days annual leave plus bank holidays. Hybrid model: employees work a minimum of 40% in the office each month (expectation 50% for senior leaders). From September, a minimum of 50% in the office each month (60% for Directors and Executive Directors). Non contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle.
Mastercard London is seeking a Senior Product Specialist to lead Salesforce-enabled capabilities within the Mastercard Developers platform. You will own features from design to delivery, coordinating with Sales, Support and Marketing to align roadmaps and launches. The role emphasizes data-driven decision making, rapid prototyping, and collaboration across global teams. A strong background in Salesforce ecosystems and GTM execution is preferred.
14/07/2026
Full time
Mastercard London is seeking a Senior Product Specialist to lead Salesforce-enabled capabilities within the Mastercard Developers platform. You will own features from design to delivery, coordinating with Sales, Support and Marketing to align roadmaps and launches. The role emphasizes data-driven decision making, rapid prototyping, and collaboration across global teams. A strong background in Salesforce ecosystems and GTM execution is preferred.
