8 jobs found

Senior Discovery Consultant Salary: £40,000-£50,000 per annum Location: Remote (with occasional customer travel) Job Type: Full-time About the Role We re looking for an experienced and customer-focused Senior Discovery Consultant to join our growing team. This is an exciting opportunity for someone with a strong background in IT infrastructure, datacentre discovery, and CMDB integration who enjoys solving complex technical challenges and working closely with customers. you'll lead the implementation and optimisation of enterprise discovery solutions, helping organisations gain accurate visibility of their IT estates while ensuring high-quality CMDB data. The role combines technical expertise, consultancy, project delivery, and team leadership, making it ideal for someone who enjoys both hands-on engineering and customer engagement. Key Responsibilities Discovery Solutions Design, implement, configure, and optimise enterprise discovery solutions. Work with customers to automate the discovery of datacentre assets and infrastructure. Configure discovery tools to meet customer requirements and business objectives. Integrate discovery platforms with CMDBs to establish a reliable, accurate source of asset data. Develop custom scripts and enhancements to extend discovery functionality where required. Create dashboards, reports, and insights that enable customers to maximise the value of their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery results and recommend improvements to increase asset visibility. Project Delivery Lead discovery implementation projects from planning through to successful delivery. Coordinate with technical teams and stakeholders to ensure projects are delivered on time and within budget. Translate technical concepts into clear, business-friendly language for a variety of audiences. Support and mentor Discovery Consultants on larger customer engagements. Operational Excellence Monitor discovery performance and resolve issues affecting successful asset discovery. Identify unscanned or partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We re looking for someone who brings a combination of technical expertise, consultancy skills, and leadership experience. Essential 8+ years experience implementing, configuring, and supporting enterprise discovery solutions. Strong experience with platforms such as ServiceNow Discovery, BMC Discovery, Lansweeper, or similar technologies. Excellent understanding of datacentre infrastructure, Servers, virtualisation, networking, and enterprise environments. Strong knowledge of discovery protocols including WMI, SNMP, SSH, WBEM, and related authentication methods. Experience integrating discovery tools with CMDB platforms. Strong troubleshooting skills, particularly around network connectivity and discovery failures. Good Scripting or programming skills (such as PowerShell, Python, JavaScript, or similar). Experience producing customer documentation, solution designs, and technical presentations. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. What We Offer Competitive salary of £40,000-£50,000 Hybrid and flexible working Opportunity to work with enterprise customers on varied and challenging projects Ongoing training and professional development Supportive, collaborative team environment Career progression into technical leadership and solution architecture The opportunity to shape innovative discovery and CMDB solutions using the latest technologies If you re passionate about enterprise discovery, infrastructure visibility, automation, and delivering exceptional customer outcomes, we'd love to hear from you.

Data Resilience Technical Consultant ServiceNow GRC / CMDB / Data Resilience / Operational Resilience £750 per day Manchester, Birmingham, Edinburgh or Bristol Hybrid working - 2 days per week onsite We're working with a major UK financial services organisation that is building out a new Data Resilience capability within its Chief Data and Analytics function. This is a high-impact contract role focused on strengthening the resilience of critical data services, supporting regulatory compliance and embedding new strategies, operating models and control frameworks across a complex enterprise environment. You'll play a key role in translating regulatory and business requirements into practical technical solutions, with a strong emphasis on ServiceNow, data modelling, governance and operational resilience. The role You'll be responsible for: Supporting the ongoing development of the Data Resilience solution within ServiceNow Translating regulatory and business requirements into technical tooling requirements Maintaining resilience-focused datasets, asset relationships and dependencies Mapping end-to-end data flows supporting Important Business Services Identifying vulnerabilities across critical data services and processes Coordinating BAU Data Resilience processes, attestations and control activity Supporting the development of resilience dashboards and reporting Producing user stories, workflows, data models and control documentation Working with Power BI teams to improve visibility of the organisation's Data Resilience position Facilitating workshops and training sessions with technical and business stakeholders Contributing to Agile delivery across the full solution lifecycle Supporting audit and regulatory scrutiny through accurate, complete and well-maintained evidence What we're looking for You'll need strong hands-on experience across: ServiceNow GRC ServiceNow CMDB modelling ServiceNow Discovery Flow Designer Workflow automation Data models, asset relationships and complex data flows Data resilience principles, including integrity, availability, recovery and encryption Requirements gathering and business analysis User stories, process workflows and solution documentation Data quality, governance and control frameworks Agile delivery environments Excel and Microsoft 365 for analysis, MI and reporting Power BI or similar data visualisation tools Operational resilience, risk or regulated financial services environments You'll also need to be confident engaging senior stakeholders, translating technical concepts into clear business insight and identifying resilience risks across complex data and technology landscapes. Exposure to regulatory frameworks such as PRA SS1/21, FCA PS21/3 or DORA would be highly advantageous. To apply Please apply with your latest CV or get in touch for more information. Data Resilience Technical Consultant - ServiceNow GRC - CMDB - Operational Resilience - Data Governance - £750 per day - Hybrid

CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for a ServiceNow HR Business Analyst consultant to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work with business stakeholders, delivery teams and customer representatives to support requirements gathering, process mapping and the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will support the bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes, with guidance from more senior consultants and architects.This is an opportunity to grow your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes and building a clear pathway into more senior advisory roles.What you will be responsible for:HR process and requirements analysisSupport the analysis and documentation of business requirements for ServiceNow HRSD solutions.Work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities.Assist with current-state and future-state HR process mapping, helping identify opportunities to simplify processes and improve the employee experience.Translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation, with review and guidance from senior team members.ServiceNow implementation delivery supportSupport the delivery of platform capabilities and features. You will not be required to configure or develop in the platform but should become comfortable walking through deliverables and explaining how they meet business needs.Work with technical teams to help ensure requirements are understood, tracked and delivered in line with agreed outcomes.Support customer workshops, playback sessions, requirements validation activities and follow-up actions.Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.Work collaboratively with architects, senior consultants, developers, senior business analysts, testers and change and enablement teams throughout implementations.Customer and delivery team interfaceAct as a developing technology consultant, helping customer stakeholders and delivery teams understand requirements, decisions, actions and next steps.Support engagement with ServiceNow representatives and ecosystem partners where required, learning how the wider platform and partner ecosystem supports customer outcomes.Business developmentSupport responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, with guidance from senior colleagues.Assist with proposal preparation and client presentation materials, building confidence in contributing to sales and pre-sales activities over time.What makes this role uniqueOpportunity to develop your skills in a growing globally recognised HR Transformation organisation.A clear pathway into senior ServiceNow HRSD business analysis, solution advisory and customer-facing consulting roles.Work within Capgemini's strong ServiceNow ecosystem and partnerships.Exposure to global deals and opportunities across the full sales to delivery lifecycle, with the support and coaching needed to grow.YOUR PROFILEEssential experience & certificationsServiceNow certifications or training relevant to the role, ideally including ServiceNow Certified System Administrator or a willingness to achieve it within an agreed timeframe.ServiceNow HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.Proven experience viaExposure to at least one large ServiceNow implementation or enhancement project, ORExperience supporting HR process improvement, HR service delivery, employee experience or digital HR initiativesA good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.Knowledge of ServiceNow HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.A developing understanding of how HR connects with other business functions such as IT, Procurement and Finance.Interest in learning how to articulate and demonstrate ServiceNow HR and AI features to customers, with support from senior colleagues.Key traits and capabilitiesGood analytical thinking and problem-solving skills, with a willingness to learn structured consulting approaches.Clear communication skills and confidence engaging with stakeholders at working-group level.Ability to support the interface between business stakeholders, customer teams and technical delivery teams.A practical awareness of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.Familiarity with Agile ways of working, or a willingness to develop Agile delivery experience.(Nice to have) Experience supporting project coordination, workshop preparation, action tracking, testing, training or change activities within a delivery framework such as Agile, SAFe or PMP-led environments.A developing HR ServiceNow professional who:Understands HR processes and is interested in how technology improves employee experiences.Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.Can support the bridge between business teams and technical delivery teams, with guidance from more experienced colleagues.Is curious about the ServiceNow platform and its wider ecosystem.Is keen to support workshops, proposals, testing, rollout and change activities.Wants to build a career in ServiceNow HRSD, business analysis and technology-enabled transformation, with room to grow into more senior consulting responsibilities.WHAT YOU'LL LOVE ABOUT WORKING HEREYou will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

# ServiceNow DeveloperBirmingham, Bristol, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 400806-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand. Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process. Make it real - what does it mean for you? You will reimagine what's possible: creating value for the world's leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You'll be joining a professional community ofexperts, who have got your back and will support you, every step of the way. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what's possible. It's why, together,we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real