52 jobs found

We are seeking a Head of Digital Technology Security & Operations to join our team, based in Solihull or Nottingham, with a hybrid working model. The role requires travel as needed to support operational delivery, stakeholder engagement, and business priorities. The HO DT Security & Operations will report directly to the Director of Common Digital Services. The HO DT Security & Operations will be accountable for providing cyber security, service management and colleague experience technology services into E.ON UK . They are accountable for delivering all services in accordance with agreed measures and metrics to deliver the UK Business strategy, aligned to UK DT and Group DT strategic requirements. Accountable for ensuring the operational performance of cyber security, service management and colleague experience technology services into E.ON UK. Responsible for ensuring that all parties internal and external in a complex multi sourced / matrix environment work to UK business targets and KPIs. Accountable for ensuring a market leading colleague and customer experience across all E.ON UK technology platforms and systems. Lead from the UK on all EDT led Technology and Infrastructure initiatives which provide cyber security, service management and colleague experience technology services into the E.ON UK business. Work collaboratively and pro-actively with EDT Technology, Platform and IT to ensure strategies are aligned, evaluated and impact assessed in line with E.ON UK Business Strategy objectives. Design and implement the E.ON UK service strategy (service design, transition and service operations framework) in accordance to Functional Policy 11 which provides clear ways of working across Group and E.ON /UK Central thereby ensuring delivery of all associated success measures KPIs/iNPS/NPS. Ensure clear accountability and lead on behalf of the UK, working in close collaboration with ISO led cyber security, engineering, data and AI controls, UK Key IT controls and UK regulatory requirements. Actively pursue a programme of stay current and 'modern architecture' when maintaining cyber security, service management and colleague experience technology services, ensuring 'sustainable value'.

Senior Cloud Solutions Architect Director We are looking for a highly motivated, driven and passionate Cloud Solutions Architect to lead, manage and deliver solutions across the Barings portfolio. The primary responsibility of the Cloud Solutions Architect is to define and provide cloud and hybrid solutions to meet business requirements. You will partner with business application teams as well as technical and security services teams to describe and ensure alignment to Barings' agreed strategy, policies, principles, and patterns. Responsibilities Act as an incubator for modernization of application, technical and security services through adoption of cloud-native solutions. Partner with Enterprise Architecture to implement a highly scalable, automated, and available cloud platform, aligned with the future state cloud-first strategy and architecture. Define and document cloud service security baselines that align with modern security frameworks (CIS, CSA, ISO27001, etc.). Define and document repeatable cloud service patterns. Drive adoption and migration from traditional technology platforms to public cloud services. Recommend tools and methodologies to support Cloud Platform operations and implement SRE practices and team as part of the Digital transformation process. Partner with Development teams, Cyber Security, Support and Enterprise Architecture teams to deliver and maintain a cloud platform with associated DevOps practices. Break large complex systems into manageable subsystems and components, each of which can be managed by individuals or teams in a scalable manner. Ensure systems and application have efficient and actionable monitoring with SLO aligned with business goals. Qualifications and Requirements Expert knowledge of Microsoft Azure products and capabilities. Proven experience with all aspects of Cloud service models and application delivery such as PaaS, Serverless and Containerization infrastructure. Proven experience designing solutions in a hybrid environment. Proven experience in building fault tolerant, scalable, and secure systems. Proven experience working in DevOps teams within a mission critical environment. Working experience in Agile methodologies and have actively managed scrums. Experience with CI/CD, Infrastructure-as-Code management and governance. Passionate about innovation and leading technological change. Passionate in creating a collaborative, caring and safe environment for all teammates to succeed. Preferred / Nice to Have Skills Experience designing large scale data platforms. Experience designing AI and machine learning platforms. Experience designing container platforms. Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

We are seeking an experienced and proactive Senior IT Support Engineer to join our growing IT team. This is a senior technical role requiring strong troubleshooting skills, infrastructure experience, and the ability to lead and mentor junior support staff. The successful candidate will act as the primary escalation point for complex technical issues while helping to maintain a secure, reliable, and high-performing IT environment. Join METCLOUD - Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK's rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies, the need for secure, compliant, and sovereign platforms is growing, and METCLOUD is leading the way. With sovereign cloud, AI, and cybersecurity adoption projected to grow significantly over the next decade, this is a great opportunity to join a company at the intersection of cloud security, artificial intelligence, and national digital resilience. We are not only enabling innovation but also securing it. METCLOUD specialises in sovereign, private, and public cloud security, delivering innovative, tailored services that seamlessly align with our clients' operational, regulatory, and security requirements. We leverage cutting edge cybersecurity technologies, alongside AI and Generative AI capabilities, to enhance threat detection, automate security operations, and protect sensitive workloads, including AI driven applications and data pipelines, across complex cloud environments. Headquartered in Birmingham, METCLOUD aims to build a globally recognised brand known for trusted, secure cloud and AI enabled cybersecurity solutions. Our platforms help organisations safely adopt AI and Generative AI while keeping full control over their data, models, and intellectual property. Our people are central to our success. We foster a culture of innovation, collaboration, and continuous learning, so our teams can work with the latest cloud, security, and AI technologies and make a tangible impact in a fast growing market. If you are passionate about cloud security, AI, Generative AI, and shaping the future of sovereign digital infrastructure, METCLOUD offers an exciting opportunity to join a company defining the next era of secure cloud services. Key Responsibilities Technical Support Provide advanced Level 3 support for hardware, software, network, and infrastructure related issues. Act as the escalation point for incidents that cannot be resolved by Level 1 and Level 2 support teams. Diagnose and resolve complex technical problems across desktop, server, network, and cloud environments. Support and administer Microsoft 365, Azure, Active Directory, Exchange Online, and related services. Manage Windows Server environments, Group Policies, file services, and user administration. Monitor, maintain, and optimise network infrastructure, including switches, firewalls, wireless networks, and VPN connectivity. Ensure backups, disaster recovery processes, and security controls are operating effectively. Maintain technical documentation and contribute to the knowledge base. Leadership & Team Support Mentor and provide technical guidance to 1st and 2nd Line support engineers Assist with ticket prioritisation, workload management, and escalation procedures. Support onboarding and training of new team members. Promote best practices in customer service, troubleshooting, and IT operations. Collaborate with management on service improvements and IT projects Projects & Continuous Improvement Participate in infrastructure upgrades, system migrations, and cloud adoption projects. Identify recurring issues and implement long term solutions. Recommend improvements to systems, processes, and security controls. Support IT audits, compliance requirements, and cybersecurity initiatives. Experience Minimum 10 years' experience in IT support or systems administration. Strong knowledge of: Microsoft 365 Administration Microsoft Exchange Online Microsoft SharePoint Online Microsoft Entra ID Microsoft Azure Microsoft Windows Server Administration Microsoft Active Directory and Group Policy Virtualisation technologies (VMware and/ or Hyper V) Endpoint security and device management Backup and disaster recovery solutions Networking (TCP/IP, DNS, DHCP, VPN, VLANs) Network switching and Wi Fi (Aruba) Network Security (SonicWALL) Proven experience troubleshooting complex technical issues. Excellent communication and customer service skills. Ability to work independently and manage multiple priorities. Desirable Qualifications Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: AI Business Professional Microsoft Certified: Copilot and Agent Administration Fundamentals ITIL Foundation Certification. CompTIA Network+, Security+, or equivalent. Experience with cybersecurity frameworks and best practices. Skills Ability to work independently and as a member of a team. Excellent interpersonal and communication skills and effective report writing skills. Flexible approach to work according to the needs of the organisation and excellent organisational skills. Confident in using IT applications. Attention to detail and good timekeeping. Ability to demonstrate high levels of attention to detail. Benefits Salary negotiable 25 days annual holiday + bank holidays Company pension scheme (after the qualifying period) Private Health Care (after 1 year of completed service) Private Life Insurance Great working environment with a young and passionate team Part of a company which strives to invest in People (training, wellbeing programs) Working hours: 37.5 hours per week

This role is working on a hybrid basis, 3 days per week from any of our offices located in the UK (Staines-upon-Thames, Cheadle, Bristol, Peterborough) and 2 days per week from home Job Summary The ESI Business Security Office is a function of ADP's Global Security Organization (GSO). It enables the ADP Employer Services International (ESI) organization to effectively manage security within the business. BSO associates work closely with Business Units to ensure clients and associates are aligned with current security practices and policies. Each Business Unit has a Business Security Analyst (BSA) assigned, who works closely with (Senior) Management on all GSO-related topics. Scope of Responsibilities Business Resilience: support the business being resilient, with Business continuity planning and exercising, managing incidents and crisis. Risk Management: identify, document and monitor BU risks and controls within the global security taxonomy, provide risk reporting, advise on risk mitigation and remediation within the framework of GSO Operational Risk Management. Incident Management: provide governance over and support with established Business Incident and Technology Incident processes. Product Security: be a partner in ensuring product security by providing insight through reporting, conversations with product management and GSO subject matter experts. Relationship Management: use tools and bring value to our relationship with BU's at any level of the organization. Security Culture: provide associates with training, security engagement opportunities and other awareness communications. Support adoption of Security transformation programs. Business Value: position security as a market differentiator for Clients, Sales and support business growth. Use metrics and analysis to anticipate business needs. Technology Transformation: be an active partner and adviser to support ADP's technology and cybersecurity transformation. Deliver dedicated security services for the ESI UK, Ireland, Sweden and Netherlands Business Units. Act as a Security Consultant to the BU Senior Leaders, management and associates, to support them with security programs and resources. Help mitigate risk, protect privacy, and meet unexpected security challenges, anticipate emerging threats. Represent GSO's converged security organization covering a wide range of disciplines including Cyber, Incident Management, (Third Party) Risk Management, Business Continuity and Physical Security. Be a trusted advisor to the respective Business Units, effectively manage security risks and foster a transparent, cutting edge security culture. Provide consultation on prospect and client inquiries, audit requests and the review of security terms in contracts by engaging directly with client service, sales, and legal teams. Occasional travel to ADP, Vendor or Client sites may be required. Reporting Lines The Business Security Analyst reports into the EMEA Senior Director Business Security Office whose scope and team cover the Netherlands, Germany, Poland, France, Switzerland, Italy, Spain, Romania, Tunisia, UK, Ireland and Sweden. The Business Security Analyst identifies their own tasks within their area of responsibility and reports progress and deliverables within the respective Business Units and direct reporting lines, without others providing operational task management. Knowledge and Skill Requirements Bachelor's or Master's degree preferred. English language fluency required. Information Security related certifications and security product certifications are desirable. Security and/or risk management experience in a large and complex business environment. Experience in business process improvement or project management. Knowledge of security methodologies, policies, (industry)standards, certifications and best practices. Knowledge of information systems, infrastructure, operations and software development. Proficiency with MS Office 365 applications. Basic knowledge of HR or payroll processes is a plus. Soft Skills Results oriented self-starter who likes to work independently in a multicultural environment. Client-focused and business-oriented individual who understands the impact of security changes on clients and business. Visible relationship builder who can convince and lead others without managerial responsibility. Impactful communication skills on all operational and leadership levels. Ability to recognize and deal appropriately with sensitive and confidential information. Detail oriented and able to meet inflexible deadlines. Ability to quickly learn new procedures, skills, and techniques. Potential to demonstrate and grow into executive presence and influential leadership. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Cyber Security Consultant (Penetration Tester) Department: Cyber Employment Type: Permanent - Full Time Location: City, London Compensation: £45,000 - £55,000 / year Description Moore Kingston Smith is seeking an experienced Cyber Security Consultant specialising in penetration testing to join our client-facing advisory team. You will join an NCSC-recognised cyber security team within our Risk Advisory practice, supporting a diverse portfolio of clients across multiple sectors. This is a hands on role focused on delivering penetration tests across web applications, APIs, and internal and external network infrastructure. You will also support Cyber Essentials Plus assessments and wider technical security reviews, including vulnerability assessments, configuration reviews against recognised benchmarks, and cloud security reviews. You will identify and safely validate security weaknesses, explain the associated business risks clearly, and provide practical remediation advice tailored to each client. Technical delivery will account for at least 70% of the role and will remain the core focus. Depending on your experience, interests and business requirements, there may also be opportunities to contribute to broader cyber security engagements, including cyber maturity assessments, security control reviews, audit readiness activities and security design advisory work. Typically, this would represent up to 30% of your time and provides an opportunity to broaden your consulting expertise while supporting clients across a wider range of security challenges. We are looking for a proactive consultant with strong technical fundamentals, sound professional judgement and a genuine interest in helping clients improve their security posture. This role offers the opportunity to deepen your offensive security expertise while contributing to the continued growth of a collaborative and commercially focused cyber security practice. Key Responsibilities Lead and support penetration testing engagements across web applications, APIs, and internal and external network infrastructure. Work with clients to define objectives, agree scope and rules of engagement, and plan testing that meets their assurance needs. Apply manual and tool assisted testing techniques aligned with recognised methodologies and frameworks, including the OWASP Web Security Testing Guide, PTES, and MITRE ATT&CK. Deliver Cyber Essentials Plus assessments, including scoping, conducting the required technical tests, verifying remediation and supporting clients through to certification in line with current NCSC and IASME scheme requirements. Deliver wider technical security assessments, including vulnerability assessments, cloud security reviews, and build and configuration reviews against CIS Benchmarks and vendor hardening guidance. Produce clear, high quality deliverables and present findings to technical and non technical stakeholders. Apply appropriate risk ratings, explain business impact, and support clients with remediation and retesting. Support general advisory engagements such as cyber risk assessments, security control reviews, audit readiness, remediation planning and security design advice. Build strong client relationships and contribute to business development, supporting proposals, scoping, tenders and thought leadership, and identifying opportunities to expand our services. Maintain current knowledge of the threat landscape, emerging attack techniques, testing methodologies, and scheme requirements, while contributing to peer review and quality assurance. Contribute to the continuous improvement of our methodologies, tooling, delivery processes, and technical capability. Skills, Knowledge and Expertise Essential Professional experience delivering client facing penetration tests across web applications, APIs, and internal or external network infrastructure, independently and/or as part of a team. Strong manual testing capability and sound judgement in selecting and using automated tools, with practical experience of Kali Linux, Burp Suite, Nmap, and Qualys or Nessus. Familiarity with recognised penetration testing methodologies and frameworks, together with the ability to script or automate tasks using Python, PowerShell, Bash, or a comparable language. Good knowledge of modern web architecture, common web and API vulnerabilities, TCP/IP, Windows and Linux security, and Active Directory and Microsoft Entra ID attack paths. Experience delivering, or the ability to deliver, wider technical assessments such as vulnerability assessments and configuration reviews against recognised benchmarks such as CIS. Working knowledge of the Cyber Essentials and Cyber Essentials Plus schemes. Existing assessor experience is beneficial; appropriate training will be provided where required. Ability to manage engagements within agreed scope, rules of engagement, timescales, budget, and quality standards, while maintaining clear testing evidence and protecting client systems and data. Strong written communication skills, including the ability to produce clear, accurate, and actionable technical reports. Strong verbal communication and stakeholder management skills, with the ability to explain technical findings, risk, and business impact to technical and non technical audiences. A proactive, client oriented mindset and a commitment to continuous learning, confident working with clients ranging from SMEs and scale ups to larger enterprises. Desirable A recognised practical penetration testing certification, such as CREST CRT, OSCP, OSWE, CSTM or an equivalent qualification. Experience in additional testing disciplines such as mobile application, wireless or cloud penetration testing, or phishing and social engineering assessments. Experience with public cloud and SaaS platforms such as AWS, Azure, GCP or Microsoft 365, or hands on security or IT engineering experience such as hardening systems and implementing technical controls. An interest in, or experience of, broader advisory work such as cyber risk assessments, security control reviews, audit readiness, or working knowledge of a recognised framework such as ISO/IEC 27001, NIST, or CIS Controls. Benefits

Cyber Security Consultant (Penetration Tester) Department: Cyber Employment Type: Permanent - Full Time Location: City, London Compensation: £45,000 - £55,000 / year Description Moore Kingston Smith is seeking an experienced Cyber Security Consultant specialising in penetration testing to join our client-facing advisory team. You will join an NCSC-recognised cyber security team within our Risk Advisory practice, supporting a diverse portfolio of clients across multiple sectors. This is a hands on role focused on delivering penetration tests across web applications, APIs, and internal and external network infrastructure. You will also support Cyber Essentials Plus assessments and wider technical security reviews, including vulnerability assessments, configuration reviews against recognised benchmarks, and cloud security reviews. You will identify and safely validate security weaknesses, explain the associated business risks clearly, and provide practical remediation advice tailored to each client. Technical delivery will account for at least 70% of the role and will remain the core focus. Depending on your experience, interests and business requirements, there may also be opportunities to contribute to broader cyber security engagements, including cyber maturity assessments, security control reviews, audit readiness activities and security design advisory work. Typically, this would represent up to 30% of your time and provides an opportunity to broaden your consulting expertise while supporting clients across a wider range of security challenges. We are looking for a proactive consultant with strong technical fundamentals, sound professional judgement and a genuine interest in helping clients improve their security posture. This role offers the opportunity to deepen your offensive security expertise while contributing to the continued growth of a collaborative and commercially focused cyber security practice. Key Responsibilities Lead and support penetration testing engagements across web applications, APIs, and internal and external network infrastructure. Work with clients to define objectives, agree scope and rules of engagement, and plan testing that meets their assurance needs. Apply manual and tool assisted testing techniques aligned with recognised methodologies and frameworks, including the OWASP Web Security Testing Guide, PTES, and MITRE ATT&CK. Deliver Cyber Essentials Plus assessments, including scoping, conducting the required technical tests, verifying remediation and supporting clients through to certification in line with current NCSC and IASME scheme requirements. Deliver wider technical security assessments, including vulnerability assessments, cloud security reviews, and build and configuration reviews against CIS Benchmarks and vendor hardening guidance. Produce clear, high quality deliverables and present findings to technical and non technical stakeholders. Apply appropriate risk ratings, explain business impact, and support clients with remediation and retesting. Support general advisory engagements such as cyber risk assessments, security control reviews, audit readiness, remediation planning and security design advice. Build strong client relationships and contribute to business development, supporting proposals, scoping, tenders and thought leadership, and identifying opportunities to expand our services. Maintain current knowledge of the threat landscape, emerging attack techniques, testing methodologies, and scheme requirements, while contributing to peer review and quality assurance. Contribute to the continuous improvement of our methodologies, tooling, delivery processes, and technical capability. Skills, Knowledge and Expertise Essential Professional experience delivering client facing penetration tests across web applications, APIs, and internal or external network infrastructure, independently and/or as part of a team. Strong manual testing capability and sound judgement in selecting and using automated tools, with practical experience of Kali Linux, Burp Suite, Nmap, and Qualys or Nessus. Familiarity with recognised penetration testing methodologies and frameworks, together with the ability to script or automate tasks using Python, PowerShell, Bash, or a comparable language. Good knowledge of modern web architecture, common web and API vulnerabilities, TCP/IP, Windows and Linux security, and Active Directory and Microsoft Entra ID attack paths. Experience delivering, or the ability to deliver, wider technical assessments such as vulnerability assessments and configuration reviews against recognised benchmarks such as CIS. Working knowledge of the Cyber Essentials and Cyber Essentials Plus schemes. Existing assessor experience is beneficial; appropriate training will be provided where required. Ability to manage engagements within agreed scope, rules of engagement, timescales, budget, and quality standards, while maintaining clear testing evidence and protecting client systems and data. Strong written communication skills, including the ability to produce clear, accurate, and actionable technical reports. Strong verbal communication and stakeholder management skills, with the ability to explain technical findings, risk, and business impact to technical and non technical audiences. A proactive, client oriented mindset and a commitment to continuous learning, confident working with clients ranging from SMEs and scale ups to larger enterprises. Desirable A recognised practical penetration testing certification, such as CREST CRT, OSCP, OSWE, CSTM or an equivalent qualification. Experience in additional testing disciplines such as mobile application, wireless or cloud penetration testing, or phishing and social engineering assessments. Experience with public cloud and SaaS platforms such as AWS, Azure, GCP or Microsoft 365, or hands on security or IT engineering experience such as hardening systems and implementing technical controls. An interest in, or experience of, broader advisory work such as cyber risk assessments, security control reviews, audit readiness, or working knowledge of a recognised framework such as ISO/IEC 27001, NIST, or CIS Controls. Benefits

PQShield is a cybersecurity company with 95 employees seeking a System Administrator / Infrastructure Engineer to manage server infrastructure, cyber resilience, and network security. This is a hands on role reporting to the Infrastructure Technical Director, where you will develop long term infrastructure strategy while managing day to day system operations across physical servers and network infrastructure. What You'll Do Develop and support management of existing development servers running Linux distributions (CentOS, Rocky Linux, Ubuntu) and macOS, including physical hardware Work with Infrastructure Technical Director and team leads to develop and implement scalable server, network, and storage strategy as the company grows Install, configure, and manage industry specific tooling and systems to manage jobs across a small computing cluster Develop and manage monitoring, alerting, and logging frameworks to proactively identify and resolve system bottlenecks Support network infrastructure and IT security across the company; maintain comprehensive documentation; procure equipment; and help maintain Cyber Essentials and ISO 27001 certifications What You Need Strong Linux administration skills including Ubuntu, CentOS, and Debian based distributions Experience building Docker images and running associated CI jobs Hands on expertise with scripting, system configuration, and software installation Experience with network security including firewall configuration and security policy implementation Organised approach to documentation using Google Workspace and Atlassian tools; collaborative mindset with empathy for colleagues' technical challenges Nice to Have Red Hat Certified (RHCE or equivalent) Experience with macOS and Windows Server administration Experience with EDA software and self-hosted GitLab Comfort with CLI tools and local tooling; familiarity with Ansible Interest in cryptography Competitive salary and share option scheme; private health insurance for yourself and family; 25 days annual leave plus bank holidays and two wellness weeks; 50% gym membership discount; flexible and hybrid working with working from home budget

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role As an experienced Penetration Tester at Starling, you'll be joining an established team, working with talented cyber security professionals to ensure our services are designed, developed and operated securely. This is a collaborative role - you'll directly interact with multiple areas of the business to understand requirements, conduct research, perform security testing, and report issues aligned to our risk framework. Being an internal tester, you'll gain a strong understanding of how technology works at Starling to enable in-depth testing. You'll also support remediation processes, seeing your findings lead to tangible security improvements. We understand the importance of knowledge and expertise remaining current, so we'll actively support your advancement through research and training. In turn, you'll help us continuously improve our processes, methodologies and tools to maintain the highest standard of testing. Responsibilities Scoping and performing mobile, web application, cloud and infrastructure penetration tests. Collaborating with engineering teams to facilitate secure development, including: Reviewing and analysing proposed technical solutions to identify appropriate security controls. Conducting code reviews of features and critical security components. Performing in-depth practical security testing. Advising on the remediation of security issues and identifying solutions to address root causes. Automating security testing and developing internal tooling to achieve continuous assurance. Identifying and implementing improvements to the team's internal processes and procedures. Mentoring less-experienced team members, leading by example in technical assessments, and promoting a collaborative approach to security across Starling. Ideal Candidates 5+ years technical information security experience. Experience in mobile, web application, cloud and infrastructure penetration testing. Technical knowledge - we don't expect mastery of every area, but are looking for a good foundation in the following domains: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and the ability to apply technical security knowledge to new and unfamiliar areas. Penetration testing qualifications (e.g. CREST Certified Tester, OSCP) or equivalent industry experience. Experience performing code reviews or code-assisted testing, particularly in Java and Go. Experience in automation of security testing (e.g. using Python or Go). Excellent verbal and written communication skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Equal Opportunity & Privacy Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role As an experienced Penetration Tester at Starling, you'll be joining an established team, working with talented cyber security professionals to ensure our services are designed, developed and operated securely. This is a collaborative role - you'll directly interact with multiple areas of the business to understand requirements, conduct research, perform security testing, and report issues aligned to our risk framework. Being an internal tester, you'll gain a strong understanding of how technology works at Starling to enable in-depth testing. You'll also support remediation processes, seeing your findings lead to tangible security improvements. We understand the importance of knowledge and expertise remaining current, so we'll actively support your advancement through research and training. In turn, you'll help us continuously improve our processes, methodologies and tools to maintain the highest standard of testing. Responsibilities Scoping and performing mobile, web application, cloud and infrastructure penetration tests. Collaborating with engineering teams to facilitate secure development, including: Reviewing and analysing proposed technical solutions to identify appropriate security controls. Conducting code reviews of features and critical security components. Performing in-depth practical security testing. Advising on the remediation of security issues and identifying solutions to address root causes. Automating security testing and developing internal tooling to achieve continuous assurance. Identifying and implementing improvements to the team's internal processes and procedures. Mentoring less-experienced team members, leading by example in technical assessments, and promoting a collaborative approach to security across Starling. Ideal Candidates 5+ years technical information security experience. Experience in mobile, web application, cloud and infrastructure penetration testing. Technical knowledge - we don't expect mastery of every area, but are looking for a good foundation in the following domains: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and the ability to apply technical security knowledge to new and unfamiliar areas. Penetration testing qualifications (e.g. CREST Certified Tester, OSCP) or equivalent industry experience. Experience performing code reviews or code-assisted testing, particularly in Java and Go. Experience in automation of security testing (e.g. using Python or Go). Excellent verbal and written communication skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Equal Opportunity & Privacy Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role As an experienced Penetration Tester at Starling, you'll be joining an established team, working with talented cyber security professionals to ensure our services are designed, developed and operated securely. This is a collaborative role - you'll directly interact with multiple areas of the business to understand requirements, conduct research, perform security testing, and report issues aligned to our risk framework. Being an internal tester, you'll gain a strong understanding of how technology works at Starling to enable in-depth testing. You'll also support remediation processes, seeing your findings lead to tangible security improvements. We understand the importance of knowledge and expertise remaining current, so we'll actively support your advancement through research and training. In turn, you'll help us continuously improve our processes, methodologies and tools to maintain the highest standard of testing. Responsibilities Scoping and performing mobile, web application, cloud and infrastructure penetration tests. Collaborating with engineering teams to facilitate secure development, including: Reviewing and analysing proposed technical solutions to identify appropriate security controls. Conducting code reviews of features and critical security components. Performing in-depth practical security testing. Advising on the remediation of security issues and identifying solutions to address root causes. Automating security testing and developing internal tooling to achieve continuous assurance. Identifying and implementing improvements to the team's internal processes and procedures. Mentoring less-experienced team members, leading by example in technical assessments, and promoting a collaborative approach to security across Starling. Ideal Candidates 5+ years technical information security experience. Experience in mobile, web application, cloud and infrastructure penetration testing. Technical knowledge - we don't expect mastery of every area, but are looking for a good foundation in the following domains: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and the ability to apply technical security knowledge to new and unfamiliar areas. Penetration testing qualifications (e.g. CREST Certified Tester, OSCP) or equivalent industry experience. Experience performing code reviews or code-assisted testing, particularly in Java and Go. Experience in automation of security testing (e.g. using Python or Go). Excellent verbal and written communication skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Equal Opportunity & Privacy Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Intern ITApplylocations: Chorley, GBRtime type: Part timeposted on: Posted 3 Days Agojob requisition id: JR100504 Job Description Summary Who We Are & What We Do We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place. How will you make an impact & Requirement Role Mission The Associate Admin supports the day-to-day administration, maintenance, and availability of IT infrastructure and end-user computing systems. This role helps ensure a reliable and secure technology environment by performing routine system administration, user support, monitoring, and operational tasks. Working under close supervision, the Associate Admin provides first-line technical support, assists with system improvements and automation, and contributes to business continuity through effective documentation and adherence to established IT processes. This internship is a part-time position, with a requirement to work 2 days per week. Candidates must be available to attend the office on both working days. Key Responsibilities Install, configure, and maintain server and workstation hardware, operating systems, and approved software solutions Perform routine system administration activities, including patches, upgrades, and preventative maintenance Monitor system performance, availability, alerts, and logs to identify and address operational issues Provide first-line technical support to end users, diagnose issues, and escalate complex problems when required Assist in incident management and service restoration activities to minimize disruption to business operations Develop and maintain basic automation scripts and configuration templates to improve operational efficiency Execute and validate backup and recovery processes in accordance with organizational standards Support user account administration, Active Directory management, and access provisioning activities Maintain accurate technical documentation, runbooks, asset inventories, configuration records, and change logs Coordinate with vendors, procurement teams, and internal stakeholders for hardware provisioning, maintenance, and warranty support Assist with security administration activities, including compliance checks, vulnerability scans, and implementation of baseline security controls Support software deployment, licensing management, and asset lifecycle tracking Follow established IT policies, procedures, and service management practices Contribute to continuous improvement initiatives aimed at enhancing system reliability and user experience. What We're Looking For We are looking for a proactive and detail-oriented early-career IT professional with a passion for technology and customer service. The ideal candidate enjoys solving technical problems, follows established processes, and is eager to learn and develop their systems administration expertise. Success in this role requires strong communication skills, a collaborative mindset, and the ability to work effectively within a structured IT environment. Essential skills and experience: Studying towards or holding a qualification in Information Technology, Computer Science, or a related discipline, or equivalent technical/vocational experience or education 0-3 years of experience in IT support, systems administration, infrastructure operations, or a related technical role Working knowledge of Microsoft Windows Server and Windows desktop operating systems Basic understanding of Linux operating systems and administration concepts Familiarity with Active Directory user and group management Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP Knowledge of IT service management (ITSM) and ticketing systems Basic scripting and automation skills (e.g., PowerShell, batch scripting, or similar tools) Experience supporting backup and recovery processes Strong troubleshooting, analytical, and problem-solving capabilities Excellent organizational, documentation, and record-keeping skills Effective verbal and written communication skills with the ability to support technical and non-technical users Ability to work under close supervision while following established procedures and escalation processes Desirable (but not essential): Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar Exposure to cloud platforms such as Microsoft Azure or Microsoft 365 administration Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or equivalent solutions Experience with infrastructure monitoring and alerting platforms Knowledge of cybersecurity best practices and compliance frameworks Exposure to virtualization technologies such as VMware or Hyper-V Experience supporting software deployment and patch management processes Understanding of IT asset management and software licensing practices Previous experience working in a corporate enterprise IT environment Familiarity with automation and configuration management tools. What We Offer At Resonant, we're more than a leading life sciences company, we're a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential. Join Us Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.If you're ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose-we'd love to hear from you. Apply now and join Resonant.

Intern ITApplylocations: Chorley, GBRtime type: Part timeposted on: Posted 3 Days Agojob requisition id: JR100504 Job Description Summary Who We Are & What We Do We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place. How will you make an impact & Requirement Role Mission The Associate Admin supports the day-to-day administration, maintenance, and availability of IT infrastructure and end-user computing systems. This role helps ensure a reliable and secure technology environment by performing routine system administration, user support, monitoring, and operational tasks. Working under close supervision, the Associate Admin provides first-line technical support, assists with system improvements and automation, and contributes to business continuity through effective documentation and adherence to established IT processes. This internship is a part-time position, with a requirement to work 2 days per week. Candidates must be available to attend the office on both working days. Key Responsibilities Install, configure, and maintain server and workstation hardware, operating systems, and approved software solutions Perform routine system administration activities, including patches, upgrades, and preventative maintenance Monitor system performance, availability, alerts, and logs to identify and address operational issues Provide first-line technical support to end users, diagnose issues, and escalate complex problems when required Assist in incident management and service restoration activities to minimize disruption to business operations Develop and maintain basic automation scripts and configuration templates to improve operational efficiency Execute and validate backup and recovery processes in accordance with organizational standards Support user account administration, Active Directory management, and access provisioning activities Maintain accurate technical documentation, runbooks, asset inventories, configuration records, and change logs Coordinate with vendors, procurement teams, and internal stakeholders for hardware provisioning, maintenance, and warranty support Assist with security administration activities, including compliance checks, vulnerability scans, and implementation of baseline security controls Support software deployment, licensing management, and asset lifecycle tracking Follow established IT policies, procedures, and service management practices Contribute to continuous improvement initiatives aimed at enhancing system reliability and user experience. What We're Looking For We are looking for a proactive and detail-oriented early-career IT professional with a passion for technology and customer service. The ideal candidate enjoys solving technical problems, follows established processes, and is eager to learn and develop their systems administration expertise. Success in this role requires strong communication skills, a collaborative mindset, and the ability to work effectively within a structured IT environment. Essential skills and experience: Studying towards or holding a qualification in Information Technology, Computer Science, or a related discipline, or equivalent technical/vocational experience or education 0-3 years of experience in IT support, systems administration, infrastructure operations, or a related technical role Working knowledge of Microsoft Windows Server and Windows desktop operating systems Basic understanding of Linux operating systems and administration concepts Familiarity with Active Directory user and group management Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP Knowledge of IT service management (ITSM) and ticketing systems Basic scripting and automation skills (e.g., PowerShell, batch scripting, or similar tools) Experience supporting backup and recovery processes Strong troubleshooting, analytical, and problem-solving capabilities Excellent organizational, documentation, and record-keeping skills Effective verbal and written communication skills with the ability to support technical and non-technical users Ability to work under close supervision while following established procedures and escalation processes Desirable (but not essential): Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar Exposure to cloud platforms such as Microsoft Azure or Microsoft 365 administration Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or equivalent solutions Experience with infrastructure monitoring and alerting platforms Knowledge of cybersecurity best practices and compliance frameworks Exposure to virtualization technologies such as VMware or Hyper-V Experience supporting software deployment and patch management processes Understanding of IT asset management and software licensing practices Previous experience working in a corporate enterprise IT environment Familiarity with automation and configuration management tools. What We Offer At Resonant, we're more than a leading life sciences company, we're a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential. Join Us Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.If you're ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose-we'd love to hear from you. Apply now and join Resonant.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role As an experienced Penetration Tester at Starling, you'll be joining an established team, working with talented cyber security professionals to ensure our services are designed, developed and operated securely. This is a collaborative role - you'll directly interact with multiple areas of the business to understand requirements, conduct research, perform security testing, and report issues aligned to our risk framework. Being an internal tester, you'll gain a strong understanding of how technology works at Starling to enable in-depth testing. You'll also support remediation processes, seeing your findings lead to tangible security improvements. We understand the importance of knowledge and expertise remaining current, so we'll actively support your advancement through research and training. In turn, you'll help us continuously improve our processes, methodologies and tools to maintain the highest standard of testing. Responsibilities Scoping and performing mobile, web application, cloud and infrastructure penetration tests. Collaborating with engineering teams to facilitate secure development, including: Reviewing and analysing proposed technical solutions to identify appropriate security controls. Conducting code reviews of features and critical security components. Performing in-depth practical security testing. Advising on the remediation of security issues and identifying solutions to address root causes. Automating security testing and developing internal tooling to achieve continuous assurance. Identifying and implementing improvements to the team's internal processes and procedures. Mentoring less-experienced team members, leading by example in technical assessments, and promoting a collaborative approach to security across Starling. Ideal Candidates 5+ years technical information security experience. Experience in mobile, web application, cloud and infrastructure penetration testing. Technical knowledge - we don't expect mastery of every area, but are looking for a good foundation in the following domains: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and the ability to apply technical security knowledge to new and unfamiliar areas. Penetration testing qualifications (e.g. CREST Certified Tester, OSCP) or equivalent industry experience. Experience performing code reviews or code-assisted testing, particularly in Java and Go. Experience in automation of security testing (e.g. using Python or Go). Excellent verbal and written communication skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Equal Opportunity & Privacy Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Overall Purpose The Director of Technology is a member of the K-12 senior leadership team, reporting directly to the Head of School and providing strategic leadership for the planning, governance, and coordination of technology, library, information literacy/research, media, artificial intelligence, data protection, and digital systems across the School. The role includes oversight of digital strategy, school-wide academic and operational systems, cybersecurity, communications infrastructure, and organizational technology operations. The Director of Technology collaborates with members of the senior leadership team, the Director of Teaching and Learning, and Principals to develop coordinated digital strategy and governance frameworks aligned with curricular innovation, AI integration, effective teaching and learning practices, data-informed decision making, and responsible technology use. As an instructional and strategic leader, the Director of Technology fosters a collaborative professional culture that advances innovation, ethical digital practice, and high-quality teaching and learning. The Director of Technology manages the Technology, Information Literacy, and Media (TILM) department. This role manages an IT Manager, Network & Data Integration Manager, and Systems Administrator. Additionally, the Director of Technology works closely with divisional technology coordinators, divisional librarians, data and technology support specialists, library support staff, all of whom support the growth and development of technology. Media Services has a A/V Production Coordinator and a School Center Manager. For academics, ASL primarily uses Apple Macintosh computer systems, with iPads in Grades K to 2 and 1:1 MacBooks in Grades 3 12. Summary of Major Responsibilities Support ASL's mission by enhancing teaching, learning, and organizational effectiveness through the strategic, ethical, and secure integration of technology, library, information literacy/research, media, artificial intelligence, and digital systems across the School Report directly to the Head of School, collaborating with divisional principals and senior administrators on K 12 strategic planning, budgeting, risk management, and institutional innovation. Deliver periodic reports to the Board of Trustees on digital strategy, cybersecurity posture, AI governance, data protection compliance, and school wide academic and operational systems Lead development and execution of a multi year technology and AI strategy aligned with the School's strategic goals Advise the Head of School and Board on emerging technologies, AI, cybersecurity, and digital risk Lead organizational policy development in AI, digital ethics, data governance, and responsible technology use Lead and participate in the recruitment, supervision, and evaluation of technology, library and media personnel in conjunction with divisional Principals and the Head of School Coordinate with the Office of Teaching and Learning and divisional principals to lead organization wide integration of technology, AI, information literacy, media, and digital pedagogy aligned with research based instructional practices and responsible innovation Work closely and productively with team leaders and department heads to use research based methods to integrate technology, information skills/research and media into teaching and learning, and to support instructional strategies Serve on the K 12 Academic Leadership Team, participating in school wide curriculum development and academic program initiatives Lead professional learning aligned to TILM priorities by directing technology coordinators, librarians, and technology associates to design and facilitate on campus professional learning in collaboration with the Office of Teaching and Learning, and to support relevant external learning opportunities Stay up to date with topics in educational technology, library, information skills/research and media by attending learning conferences, participating in online educational communities, consuming current literature, and testing new programs and systems with regularity Lead development and implementation of school wide Digital Citizenship, AI literacy, and digital wellbeing frameworks for students, faculty, and families Critically assess and improve operational uses of technology by non academic departments Oversee strategic planning, daily operations, personnel supervision, budget management, long term capital planning, vendor contract negotiation, and departmental goals and outcomes for the TILM department Take personal responsibility to support members of the technology/library/media department when after hours and weekend work is required for planned upgrades or emergency trouble shooting or repairs Conduct regular performance evaluations for members of the technology/library/media department, ensuring that team members embrace new projects and provide outstanding support for faculty and staff members of varying skill levels Lead strategic vendor evaluation, contract negotiation, data processing agreements, privacy compliance review, and performance management for technology, software, infrastructure, AI systems, and school wide academic and operational platforms Lead development, review, and enforcement of organizational policies related to responsible use, AI governance, digital ethics, cybersecurity, safeguarding in digital environments, and acceptable technology use Serve as the School's formally designated Data Protection Officer and oversee compliance with UK GDPR and the Data Protection Act 2018, including SARs, DPIAs, LIAs, vendor compliance, biometric data governance, incident response protocols, and regulatory liaison where required Perform any other duties as are within the scope, spirit and purpose of the job as requested by the Head of School Essential Qualifications/Experience Technological leadership experience in a school setting Substantive teaching experience in a technology/library/media program Substantive experience in best practices for curriculum development and teaching A commitment to student learning and experience implementing effective strategies and programs Ability to assimilate and communicate complex information succinctly and persuasively, both verbally and in writing. Well developed interpersonal skills that inspire trust, confidence and credibility with all constituencies Knowledge and experience in effective teacher supervision, evaluation, and mentoring Evidence of a commitment to continuous professional development, demonstrated by appropriate professional memberships, conference attendance, and presentations Strong leadership, project management, decision making, and a commitment to collaboration A proven commitment to the safeguarding and welfare of children and promoting ethical and thoughtful uses of technology Desirable Qualifications/Experience Previous experience as a Director of Technology in a similar institution in a diverse setting

Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Architect: Infrastructure & Access Management. Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi-factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity-based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy-driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk-based authentication, and device/state signals. Guide the operation and hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro-Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM-related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross-regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large-scale enterprise experience preferred. Relevant industry certifications such as CISSP Microsoft Certified: Identity and Access Administrator Associate required Azure Cybersecurity Expert preferred Certified Identity and Access Manager (CIAM) are highly desirable Technical Skills: Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits: Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.

Data Platform ManagerApplylocations: Canary Wharf, London, E14time type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 26, 2026 (8 days left to apply)job requisition id: R2813Department: Technology Company: Canary Wharf Limited Reporting to: Director - Technology JOB SUMMARY Reporting to the Enterprise Systems Manager, the Data Platform Manager will be accountable for the strategy, governance, performance and continuous development of CWG's enterprise data platform. The role will ensure that Microsoft Fabric and associated data technologies provide trusted, secure, scalable and well-governed data capabilities that support business intelligence, analytics, digital products, enterprise applications and future AI-enabled opportunities. The post holder will own the strategic roadmap for the enterprise data platform, defining the standards, architectures, operating model and governance frameworks required to manage data as a business asset. Working closely with business stakeholders, Enterprise Systems, Digital and Data Engineering, Information Security, Architecture, Infrastructure and external partners, the role will ensure data is ingested, integrated, modelled and made available in a controlled, consistent and reusable way. This is a technical leadership role within the Technology Department, responsible for enabling better decision-making, improving data quality, reducing duplication and ensuring data platform investment delivers measurable value to CWG. The role will balance strategic ownership with strong technical understanding, providing clear direction on platform design, service standards, data governance, vendor engagement and the safe adoption of modern data capabilities across the organisation. Salary: £95,000-£105,000 (depending on experience) Working Pattern: Hybrid (4 days onsite, 1 day working remote) Closing Date: Sunday 26th July (subject to application response) MAIN RESPONSIBILITIES Own and maintain the strategic roadmap for CWG's enterprise data platform, ensuring Microsoft Fabric and associated technologies are aligned to business priorities, enterprise architecture and long-term digital objectives. Define, implement and continuously improve enterprise data platform standards, patterns and principles covering architecture, governance, data quality, metadata, semantic consistency, reuse and service operation. Act as the primary technology owner for the enterprise data platform, ensuring services are secure, scalable, resilient, supportable and fit for current and future business requirements. Establish and maintain data governance frameworks in partnership with business owners, Information Security and Technology teams, ensuring data ownership, access controls, quality, lineage, retention and compliance obligations are clearly defined and managed. Work with Enterprise Systems, Digital and Data Engineering and business stakeholders to ensure data from core platforms and operational systems is integrated in a controlled, reusable and business-aligned way. Partner with senior stakeholders to understand reporting, analytics and data product requirements, challenge demand constructively and ensure platform activity is prioritised against business value, risk and strategic importance. Provide platform ownership, standards and technical assurance for Microsoft Fabric and associated data services, ensuring architecture, workspace management, performance, administration and operational controls are clearly defined and aligned with the Data Engineering team's delivery responsibilities. Ensure enterprise data models and shared datasets are designed to support trusted business intelligence, self-service analytics, automation, digital products and future AI use cases. Manage platform risks, issues, dependencies and technical debt, ensuring appropriate controls, remediation plans and escalation routes are in place. Manage vendor, partner and Microsoft relationships where required, ensuring suppliers are held to account for delivery quality, service performance, roadmap alignment, commercial value and adherence to CWG standards. Develop and maintain management information on platform health, usage, performance, data quality, delivery progress, risks, adoption and benefits realised from data platform investment. Support business cases, investment proposals and technology governance submissions relating to data platform capability, tooling, licensing, capacity, security or material platform change. Provide platform-level guidance, review and assurance across Technology to ensure data solutions align with agreed standards, remain supportable and avoid unnecessary duplication of capability. Ensure the enterprise data platform operates in line with CWG policies, Information Security standards, cyber security requirements, data protection obligations and relevant legislative compliance. PERSON SPECIFICATION Significant experience managing, developing or technically leading enterprise data platforms, data engineering services or analytics platforms within a complex organisation. Strong technical understanding of Microsoft Fabric, Power BI, data lakehouse architecture, data pipelines, data modelling, semantic models, integration patterns and modern cloud data platforms. Proven ability to define data platform roadmaps, technical standards and governance frameworks that align technology capability to business priorities and measurable outcomes. Experience establishing data governance practices including data ownership, access management, data quality, lineage, metadata, retention, privacy and security controls. Strong understanding of enterprise applications, integration approaches and data flows across ERP, CRM, HR, property, finance, operational and customer-facing systems. Ability to translate complex data and technical concepts into clear business language, recommendations and decision-ready information for technical and non-technical stakeholders. Excellent stakeholder engagement skills, with the confidence to influence senior leaders, challenge demand constructively and build trusted relationships across Technology and the wider business. Experience managing vendors, implementation partners or managed service providers, including delivery assurance, service performance, commercial challenge and roadmap alignment. Strong risk management mindset, with the ability to identify technical, security, compliance, performance and data quality risks early and ensure mitigations are owned and progressed. Practical experience of data engineering lifecycle management, including requirements analysis, solution design, development standards, testing, deployment, monitoring and support transition. Commercially aware and outcome-led, with the ability to prioritise platform activity based on business value, cost, risk, capacity and long-term strategic fit. Highly organised, analytical and pragmatic, with strong attention to detail and the ability to create structure, standards and momentum in an evolving data environment. Collaborative, improvement-focused and accountable, demonstrating behaviours aligned to CWG values including ownership, integrity, innovation, service quality and commitment to delivering high quality business outcomes. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community . click apply for full job details

10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge. Demonstrated hands on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies Demonstrates familiarity with AI powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.