7 jobs found

Job Title: Oracle Service Delivery Manager Position Type: Full-time Location:United Kingdom(Remote/Hybrid) Experience Level: 5+ years Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context

Job Title: Oracle Service Delivery Manager (DV Cleared) Location: UK (Remote/Hybrid) Position Type: Full-time Experience Level: 5+ years Security Clearance: DV Cleared The work We run and develop one of the largest Oracle Cloud shared services. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context

Job Benefits: Outside IR35 Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL based incident, problem and change management, and the judgement to know when to escalate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.

Job Title: Service Delivery Manager Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required Position Type: Full-time Experience Level: 5+ years The work We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running 06:00 to 22:00, Monday to Friday, and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to elevate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context Practical points, read before applying Support cover runs 06:00 to 22:00, Monday to Friday, on a rota. You will be managing this rota, and may take a share of it yourself. There is an out of hours on-call rota for serious incidents, which you will help manage and may participate in. All work on the system happens from within the UK. Certain sensitive tasks are done from the office rather than from home.

Job Title: Oracle Service Delivery Manager SC/DV Cleared Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required Position Type: Full-time Experience Level: 5+ years Security Clearance: SC/DV Cleared The work We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running 06:00 to 22:00, Monday to Friday, and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escalate and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Useful but not essential: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared services context Practical points, read before applying Support cover runs 06:00 to 22:00, Monday to Friday, on a rota. You will be managing this rota, and may take a share of it yourself. There is an out of hours on-call rota for serious incidents, which you will help manage and may participate in. All work on the system happens from within the UK. Certain sensitive tasks are done from the office rather than from home.

Adecco are pleased to be recruiting for a ERP Payroll Design & Implementation Lead! to work within the Staffordshire Police Force Are you ready to lead a transformative payroll journey in the public sector? We are seeking a dynamic Payroll Design & Implementation Lead to spearhead the implementation of Oracle Fusion Cloud Payroll. This is a temporary position based in Stafford, offering a daily rate of 850 per day via Umbrella Why Join Us? Innovative Environment: Be part of a forward-thinking team that prioritises innovation and collaboration. Flexible Working: Enjoy hybrid working arrangements that promote work-life balance. Impactful Work: Play a key role in shaping payroll processes that will impact the entire organisation. Your Role: As the Payroll Design & Implementation Lead, you will be the primary functional expert for payroll elements of our ERP transformation programme. You will collaborate with various stakeholders, ensuring the Oracle Fusion Cloud Payroll solution is configured to meet all organisational, legislative, and statutory requirements. Your expertise will guide the transition, ensuring a smooth and effective implementation. Key Responsibilities: Solution Design & Leadership: Lead a team of functional process leads in designing Oracle Fusion Cloud Payroll modules. Configuration & Implementation: Work closely with the implementation partner to configure the payroll solution and maintain compliance with UK legislation. Data & Reporting: Define payroll data migration requirements and ensure accurate reporting across multiple systems. Testing Leadership: Collaborate with the test manager to create and validate payroll test scenarios, ensuring accuracy and efficiency. Change Support: Engage with stakeholders to understand and support organisational readiness for payroll changes. Essential Qualifications and Experience: CIPP qualification or substantial payroll implementation experience. Proven experience implementing Oracle Cloud Payroll solutions with hands-on configuration expertise. Strong understanding of UK payroll legislation and public sector regulations. Ability to lead design and implementation independently, while collaborating effectively with various teams. What We Offer: Opportunities for professional development and continuous learning. A supportive work environment that values emotional awareness and ownership. The chance to work with a team that inspires and supports one another. Are You Ready to Make a Difference? If you're excited about leading payroll transformation in the public sector and possess the skills and experience listed above, we want to hear from you! Apply Now! Join us in our mission to innovate and enhance payroll processes. We're looking for a leader who is passionate, detail-oriented, and ready to make an impact. Take the next step in your career and apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)