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2nd line it support
Evolve IT Support
2nd Line IT Support Engineer
Evolve IT Support Uttoxeter, Staffordshire
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.
On-Site Campus IT Service Desk Analyst
Technical University of Denmark
Location: Leeds - Main Campus Contract type: Fixed term (3 roles avaiable: 2 ongoing and 1 Fixed term 24 months (for a specific task Three full time roles available: two ongoing and one Fixed term for 24 months This role will be based on the university campus. Joining the on-site Campus IT Service Desk Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users. You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services. This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: What we offer in return 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year! Generous pension scheme options plus life assurance Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. Personal Development: Access to courses run by our Organisational Development & Professional Learning team. Access to on-site childcare, shopping discounts and travel schemes are also available. And much more! To explore the post further or for any queries you may have, please contact: Vaseem Mohammed - IT Operational Lead Email: Further details: Candidate Brief
28/07/2026
Full time
Location: Leeds - Main Campus Contract type: Fixed term (3 roles avaiable: 2 ongoing and 1 Fixed term 24 months (for a specific task Three full time roles available: two ongoing and one Fixed term for 24 months This role will be based on the university campus. Joining the on-site Campus IT Service Desk Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users. You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services. This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: What we offer in return 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year! Generous pension scheme options plus life assurance Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. Personal Development: Access to courses run by our Organisational Development & Professional Learning team. Access to on-site childcare, shopping discounts and travel schemes are also available. And much more! To explore the post further or for any queries you may have, please contact: Vaseem Mohammed - IT Operational Lead Email: Further details: Candidate Brief
MS Talent Ltd
3rd Line Support Engineer (M365, Azure Virtual Desktop)
MS Talent Ltd
3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) direct path to Consultancy & Solution Architecture! A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies. This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments. You'll need: Experience as a 3rd Line Support Engineer within an MSP or enterprise environment. Strong experience with Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams and OneDrive. 3rd Line support experience of Azure Virtual Desktop (AVD) Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune. Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues. Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers. Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial. The role As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop. You'll administer Microsoft 365, Azure, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes. You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support. The role is predominantly home-based with occasional customer visits. If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development. Experienced remote candidates across the UK are also encouraged to apply. What's on offer? Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect. Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security. Mentoring from experienced Consultants and Architects. Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies. Salary of £45,000 - £55,000. Location: Hybrid Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered. If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now! JBRP1_UKTJ
28/07/2026
Full time
3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) direct path to Consultancy & Solution Architecture! A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies. This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments. You'll need: Experience as a 3rd Line Support Engineer within an MSP or enterprise environment. Strong experience with Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams and OneDrive. 3rd Line support experience of Azure Virtual Desktop (AVD) Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune. Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues. Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers. Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial. The role As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop. You'll administer Microsoft 365, Azure, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes. You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support. The role is predominantly home-based with occasional customer visits. If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development. Experienced remote candidates across the UK are also encouraged to apply. What's on offer? Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect. Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security. Mentoring from experienced Consultants and Architects. Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies. Salary of £45,000 - £55,000. Location: Hybrid Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered. If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now! JBRP1_UKTJ
MS Talent Ltd
3rd Line Support Engineer (M365, Azure Virtual Desktop)
MS Talent Ltd Borehamwood, Hertfordshire
3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) direct path to Consultancy & Solution Architecture! A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies. This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments. You'll need: Experience as a 3rd Line Support Engineer within an MSP or enterprise environment. Strong experience with Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams and OneDrive. 3rd Line support experience of Azure Virtual Desktop (AVD) Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune. Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues. Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers. Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial. The role As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop. You'll administer Microsoft 365, Azure, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes. You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support. The role is predominantly home-based with occasional customer visits. If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development. Experienced remote candidates across the UK are also encouraged to apply. What's on offer? Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect. Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security. Mentoring from experienced Consultants and Architects. Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies. Salary of £45,000 - £55,000. Location: Hybrid Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered. If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now! JBRP1_UKTJ
28/07/2026
Full time
3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) direct path to Consultancy & Solution Architecture! A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies. This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments. You'll need: Experience as a 3rd Line Support Engineer within an MSP or enterprise environment. Strong experience with Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams and OneDrive. 3rd Line support experience of Azure Virtual Desktop (AVD) Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune. Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues. Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers. Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial. The role As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop. You'll administer Microsoft 365, Azure, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes. You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support. The role is predominantly home-based with occasional customer visits. If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development. Experienced remote candidates across the UK are also encouraged to apply. What's on offer? Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect. Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security. Mentoring from experienced Consultants and Architects. Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies. Salary of £45,000 - £55,000. Location: Hybrid Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered. If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now! JBRP1_UKTJ
Risk, Capital Risk, Vice President, London London United Kingdom Vice President
Goldman Sachs Bank AG
Risk Our Risk teams develop comprehensive processes to monitor, assess, and manage the risk of expected and unexpected events that may have an adverse impact on the firm. Risk professionals execute critical day-to-day risk management activities, lead projects, and contribute to the ongoing advancement of a robust risk management program. Effective coordination with executive management, business units, control departments and technology is critical for success. Capital Risk Capital Risk, which is part of the firm's second line of defense and reports to our chief risk officer (CRO), assesses the firm's capital management framework, regulatory capital policies and related interpretations and escalates certain interpretations to senior management and/or the appropriate risk committee. This oversight includes, among other things, independent review and challenge of our capital ratio targets, planned capital actions and regulatory capital calculations; analysis of the related documentation; independent testing; and an assessment of the appropriateness of the calculations and their alignment with the relevant regulatory capital rules. We are seeking an experienced professional to lead the firm's independent review of Prudential Regulation Authority's (PRA) Internal Ratings Based (IRB) approaches. Responsibilities Understanding capital regulations (e.g., PRA Basel 3.1, Capital Requirements Regulation) and determining appropriate capital interpretations Independent compliance assessment of the Senior Management Function (SMF) annual attestation in relation to the rule interpretation and implementation Review and challenge of the notification framework and regulatory notification type within IRB framework Monitoring, summarizing and challenging the impact of and risk appetite associated with the implementation of the regulatory capital rules Assessing the impact of capital regulation on individual transactions, new products and business proposals Validation of regulatory capital requirement approaches and calculations Understanding and challenging the firm's overall capital management strategy Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, and regulators Skills and Experience Required Minimum of 10 years of experience at the PRA, European regulator, or a bank with IRB approach permission (preferably 2nd line) Strong attention to detail, intellectual curiosity and commitment to excellence Strong organizational skills - ability to manage a constantly evolving inflow of projects and priorities Effective communicator - both orally and in writing Team player - ability to maintain mutual support within a high-profile team Self-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessary Ability to conduct research, analyze technical regulatory papers and identify relevant issues Understanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implications About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Vacation We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the art on site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer.
28/07/2026
Full time
Risk Our Risk teams develop comprehensive processes to monitor, assess, and manage the risk of expected and unexpected events that may have an adverse impact on the firm. Risk professionals execute critical day-to-day risk management activities, lead projects, and contribute to the ongoing advancement of a robust risk management program. Effective coordination with executive management, business units, control departments and technology is critical for success. Capital Risk Capital Risk, which is part of the firm's second line of defense and reports to our chief risk officer (CRO), assesses the firm's capital management framework, regulatory capital policies and related interpretations and escalates certain interpretations to senior management and/or the appropriate risk committee. This oversight includes, among other things, independent review and challenge of our capital ratio targets, planned capital actions and regulatory capital calculations; analysis of the related documentation; independent testing; and an assessment of the appropriateness of the calculations and their alignment with the relevant regulatory capital rules. We are seeking an experienced professional to lead the firm's independent review of Prudential Regulation Authority's (PRA) Internal Ratings Based (IRB) approaches. Responsibilities Understanding capital regulations (e.g., PRA Basel 3.1, Capital Requirements Regulation) and determining appropriate capital interpretations Independent compliance assessment of the Senior Management Function (SMF) annual attestation in relation to the rule interpretation and implementation Review and challenge of the notification framework and regulatory notification type within IRB framework Monitoring, summarizing and challenging the impact of and risk appetite associated with the implementation of the regulatory capital rules Assessing the impact of capital regulation on individual transactions, new products and business proposals Validation of regulatory capital requirement approaches and calculations Understanding and challenging the firm's overall capital management strategy Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, and regulators Skills and Experience Required Minimum of 10 years of experience at the PRA, European regulator, or a bank with IRB approach permission (preferably 2nd line) Strong attention to detail, intellectual curiosity and commitment to excellence Strong organizational skills - ability to manage a constantly evolving inflow of projects and priorities Effective communicator - both orally and in writing Team player - ability to maintain mutual support within a high-profile team Self-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessary Ability to conduct research, analyze technical regulatory papers and identify relevant issues Understanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implications About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Vacation We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the art on site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer.
Senior Cloud Architect (AWS) (Multiple)
Cloudscaler Limited
Senior Cloud Architect (AWS) - (Multiple) Location: Central London - Hybrid. Onsite requirements can vary from one customer to another, however 1-2 days per week onsite is normal for our teams, with some customers requiring up to 4 days per week onsite. Salary: £120,000-£140,000 SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About Us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What We're Looking For We are looking for AWS Cloud Architects with extensive landing zone knowledge. For us, this means experience of designing and operating enterprise scale landing zones within AWS. It also means you need an understanding of the key security risks that are present when operating workloads within AWS and how to design a best practice landing zone to mitigate these risks. We are thought leaders, so our Architects need to be opinionated about IaC structure and modularisation, controls and guardrails, network patterns, and how to architect appropriate and scalable Cloud solutions with the ability to assess trade offs with design options. What You'll Be Doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You will be defining the infrastructure, network, and security design, along with the design of platform tooling services, and will set the technical standards that define what good looks like for all services, putting checks in place to ensure compliance. Understanding complex requirements and designing secure, scalable and resilient platforms on AWS Designing and providing the technical governance over the delivery of significant workloads on the cloud Architecting complex systems and platforms, enabling them to run seamlessly at scale, including defining the infrastructure, network, and security design Designing solutions to prevent, detect and remediate key security risks that are present when using AWS Developing and owning the enterprise cloud architecture; evaluating trends and technology Leading client CCoE transformation, establishing RACI models and operational governance Leading the client's cloud control strategy, aligning metrics, observability, and governance across business Ensuring adherence to WellArchitected principles across the client's enterprise solutions Overseeing the client's cost optimisation strategy, whilst ensuring the development of a cost aware culture Ensuring the client's enterprise security strategy, managing risks, compliance, and threat mitigation Setting the technical standards that define what good looks like for all services and putting checks in place to ensure their compliance Designing and delivering workloads using a wide range of AWS services, including AWS Organizations, CloudTrail, SecurityHub, GuardDuty, IAM, and IAM Identity Center Providing technical leadership to cross functional teams, defining technical direction and strategy of teams and systems Benefits Discretionary bonus Discretionary security clearance bonus for those holding certain clearance Periodic offer of share options schemes 25 days' annual leave 5 additional days per year towards training, certifications, or charity work Option to buy additional annual leave up to 5 days per year Public holidays opt out scheme, the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Certifications and training expensed Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Pension auto enrolment and contribution Employee referral scheme Client referral scheme Cycle to work scheme Travel expenses policy Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
28/07/2026
Full time
Senior Cloud Architect (AWS) - (Multiple) Location: Central London - Hybrid. Onsite requirements can vary from one customer to another, however 1-2 days per week onsite is normal for our teams, with some customers requiring up to 4 days per week onsite. Salary: £120,000-£140,000 SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About Us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What We're Looking For We are looking for AWS Cloud Architects with extensive landing zone knowledge. For us, this means experience of designing and operating enterprise scale landing zones within AWS. It also means you need an understanding of the key security risks that are present when operating workloads within AWS and how to design a best practice landing zone to mitigate these risks. We are thought leaders, so our Architects need to be opinionated about IaC structure and modularisation, controls and guardrails, network patterns, and how to architect appropriate and scalable Cloud solutions with the ability to assess trade offs with design options. What You'll Be Doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You will be defining the infrastructure, network, and security design, along with the design of platform tooling services, and will set the technical standards that define what good looks like for all services, putting checks in place to ensure compliance. Understanding complex requirements and designing secure, scalable and resilient platforms on AWS Designing and providing the technical governance over the delivery of significant workloads on the cloud Architecting complex systems and platforms, enabling them to run seamlessly at scale, including defining the infrastructure, network, and security design Designing solutions to prevent, detect and remediate key security risks that are present when using AWS Developing and owning the enterprise cloud architecture; evaluating trends and technology Leading client CCoE transformation, establishing RACI models and operational governance Leading the client's cloud control strategy, aligning metrics, observability, and governance across business Ensuring adherence to WellArchitected principles across the client's enterprise solutions Overseeing the client's cost optimisation strategy, whilst ensuring the development of a cost aware culture Ensuring the client's enterprise security strategy, managing risks, compliance, and threat mitigation Setting the technical standards that define what good looks like for all services and putting checks in place to ensure their compliance Designing and delivering workloads using a wide range of AWS services, including AWS Organizations, CloudTrail, SecurityHub, GuardDuty, IAM, and IAM Identity Center Providing technical leadership to cross functional teams, defining technical direction and strategy of teams and systems Benefits Discretionary bonus Discretionary security clearance bonus for those holding certain clearance Periodic offer of share options schemes 25 days' annual leave 5 additional days per year towards training, certifications, or charity work Option to buy additional annual leave up to 5 days per year Public holidays opt out scheme, the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Certifications and training expensed Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Pension auto enrolment and contribution Employee referral scheme Client referral scheme Cycle to work scheme Travel expenses policy Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Reed Technology
IT Support Analyst
Reed Technology
IT Support Analyst - York ( 30,000, 4 Days Onsite) Location: York (4 days onsite) Salary: 30,000 Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects. Key Responsibilities Provide 1st and 2nd line support for hardware, software, and user access issues. Log, prioritise and resolve service requests and incidents. Configure and deploy laptops, devices, and user accounts. Support Microsoft environments, endpoint management, and routine system maintenance. Assist with device rollouts, migrations, upgrades, and other IT projects. Escalate complex issues where necessary and follow support best practices. Contribute to IT documentation and knowledge sharing. Skills & Experience Experience in a 1st/2nd Line Support or IT Service Desk role. Strong Microsoft troubleshooting skills across desktop and server environments. Basic networking knowledge. Exposure to Azure, Intune, and Microsoft Defender. Good understanding of IT support processes and ticketing systems. Strong communication and problem-solving skills. Organised, proactive, and keen to develop a career within IT. Ideal Candidate Customer-focused with a positive attitude. Comfortable working in a fast-paced support environment. Able to prioritise workload and work collaboratively within a team. Enthusiastic about learning new technologies and progressing technically. A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.
28/07/2026
Full time
IT Support Analyst - York ( 30,000, 4 Days Onsite) Location: York (4 days onsite) Salary: 30,000 Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects. Key Responsibilities Provide 1st and 2nd line support for hardware, software, and user access issues. Log, prioritise and resolve service requests and incidents. Configure and deploy laptops, devices, and user accounts. Support Microsoft environments, endpoint management, and routine system maintenance. Assist with device rollouts, migrations, upgrades, and other IT projects. Escalate complex issues where necessary and follow support best practices. Contribute to IT documentation and knowledge sharing. Skills & Experience Experience in a 1st/2nd Line Support or IT Service Desk role. Strong Microsoft troubleshooting skills across desktop and server environments. Basic networking knowledge. Exposure to Azure, Intune, and Microsoft Defender. Good understanding of IT support processes and ticketing systems. Strong communication and problem-solving skills. Organised, proactive, and keen to develop a career within IT. Ideal Candidate Customer-focused with a positive attitude. Comfortable working in a fast-paced support environment. Able to prioritise workload and work collaboratively within a team. Enthusiastic about learning new technologies and progressing technically. A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.
Experis
2nd Line Support Engineer
Experis Colden Common, Hampshire
ROLE TITLE: Duty Technician LOCATION: Hursley CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 48,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
28/07/2026
Full time
ROLE TITLE: Duty Technician LOCATION: Hursley CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 48,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
CPC Consultancy Limited
IT Support Engineer
CPC Consultancy Limited
IT Support Engineer CPC is an independent project and cost management consultancy, providing the best technical expertise in delivering infrastructure, property and transformational change projects that are improving people s lives both at work and at home. Role: IT Support Engineer Office: London Role type: Permanent, fulltime. Hybrid 4 days in office. As CPC continues our growth journey, we are looking to expand our in-house IT Team, The role will primarily be based from our head office in London (EC2V), with occasional travel to other offices across the UK as and when needed. You will get the opportunity to work closely with our Head of IT who will provide support & guidance to you. You will get exposure to working with various applications including Microsoft 365 SharePoint, system architecture and design, development, customization and testing. This role will strengthen your IT skills. Key Responsibilities Technical Support Provide 1st and 2nd line technical support to end users. Diagnose and resolve hardware, software, network, and system issues. Manage and respond to support tickets within agreed service levels. Escalate complex technical issues where appropriate. Infrastructure & Systems Support Microsoft 365, Active Directory, Azure, and Windows environments. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Assist with server, network, and cloud-based infrastructure maintenance. Monitor system performance and identify opportunities for improvement. Security & Compliance Support cyber security initiatives and best practices. Manage user accounts, permissions, and access controls. Assist with software patching, updates, and endpoint protection. Ensure compliance with company IT policies and data security requirements. Project Support Assist with IT projects, upgrades, migrations, and new technology deployments. Support onboarding and offboarding processes for employees. Create and maintain technical documentation and user guides. Contribute to continuous improvement of IT services and processes. Skills & Experience Essential Experience in an IT Support Engineer, Service Desk Analyst, or similar role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Understanding of Active Directory and Azure Active Directory. Experience with ticketing systems and IT service management processes. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Desirable Experience with Microsoft Azure and Intune. Knowledge of cyber security principles. Experience supporting cloud-based environments. ITIL Foundation certification. Coding in SharePoint and Power Apps Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. CPC - Big enough to deliver but small enough to care In addition to a competitive salary, CPC Project Services provides comprehensive benefits including private pension, private healthcare, holidays, assistance with private professional membership subscriptions, training and development, personal performance based bonus and annual salary review. We encourage you to apply even if your experience is not a 100% match for this position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organisation. We recognise and value the diversity of our people and are committed to developing working practices which will allow every person to contribute to our business and achieve their career aspirations. 2023 Construction Consultant/Surveyor of the Year (100 staff or over) Building Awards, 2023 APM SME of the Year 2023 Polite notice to recruitment agencies. We are not requiring any assistance at the moment. Please note, we do not accept speculative CV's and they will not be counted as a valid 'introduction'.
28/07/2026
Contractor
IT Support Engineer CPC is an independent project and cost management consultancy, providing the best technical expertise in delivering infrastructure, property and transformational change projects that are improving people s lives both at work and at home. Role: IT Support Engineer Office: London Role type: Permanent, fulltime. Hybrid 4 days in office. As CPC continues our growth journey, we are looking to expand our in-house IT Team, The role will primarily be based from our head office in London (EC2V), with occasional travel to other offices across the UK as and when needed. You will get the opportunity to work closely with our Head of IT who will provide support & guidance to you. You will get exposure to working with various applications including Microsoft 365 SharePoint, system architecture and design, development, customization and testing. This role will strengthen your IT skills. Key Responsibilities Technical Support Provide 1st and 2nd line technical support to end users. Diagnose and resolve hardware, software, network, and system issues. Manage and respond to support tickets within agreed service levels. Escalate complex technical issues where appropriate. Infrastructure & Systems Support Microsoft 365, Active Directory, Azure, and Windows environments. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Assist with server, network, and cloud-based infrastructure maintenance. Monitor system performance and identify opportunities for improvement. Security & Compliance Support cyber security initiatives and best practices. Manage user accounts, permissions, and access controls. Assist with software patching, updates, and endpoint protection. Ensure compliance with company IT policies and data security requirements. Project Support Assist with IT projects, upgrades, migrations, and new technology deployments. Support onboarding and offboarding processes for employees. Create and maintain technical documentation and user guides. Contribute to continuous improvement of IT services and processes. Skills & Experience Essential Experience in an IT Support Engineer, Service Desk Analyst, or similar role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365 applications. Understanding of Active Directory and Azure Active Directory. Experience with ticketing systems and IT service management processes. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Desirable Experience with Microsoft Azure and Intune. Knowledge of cyber security principles. Experience supporting cloud-based environments. ITIL Foundation certification. Coding in SharePoint and Power Apps Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. CPC - Big enough to deliver but small enough to care In addition to a competitive salary, CPC Project Services provides comprehensive benefits including private pension, private healthcare, holidays, assistance with private professional membership subscriptions, training and development, personal performance based bonus and annual salary review. We encourage you to apply even if your experience is not a 100% match for this position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organisation. We recognise and value the diversity of our people and are committed to developing working practices which will allow every person to contribute to our business and achieve their career aspirations. 2023 Construction Consultant/Surveyor of the Year (100 staff or over) Building Awards, 2023 APM SME of the Year 2023 Polite notice to recruitment agencies. We are not requiring any assistance at the moment. Please note, we do not accept speculative CV's and they will not be counted as a valid 'introduction'.
Randstad Technologies Recruitment
IT Support Engineer - Audio & Visual Specialist
Randstad Technologies Recruitment Hammersmith And Fulham, London
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
28/07/2026
Contractor
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
VIQU IT
IT Support Engineer
VIQU IT
IT Support Engineer (1st & 2nd Line Support) Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services. What you'll be doing As an IT Support Engineer, you'll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues. Administer user accounts and permissions within Active Directory and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint. Set up laptops, desktops, mobile devices and peripherals for new starters and existing colleagues. Manage Joiners, Movers and Leavers, ensuring accounts, equipment and access are provisioned securely. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Work within agreed Service Level Agreements (SLAs), ensuring tickets are accurately logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer role You'll already have experience in a busy IT support environment and enjoy working with people as much as technology. We're particularly interested in candidates with experience of: Providing 1st and 2nd line IT support in a Microsoft environment. Supporting Windows 10 and Windows 11 desktops and laptops. Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Active Directory and Microsoft Entra ID (Azure AD). User account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive and organised approach to managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
28/07/2026
Contractor
IT Support Engineer (1st & 2nd Line Support) Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services. What you'll be doing As an IT Support Engineer, you'll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues. Administer user accounts and permissions within Active Directory and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint. Set up laptops, desktops, mobile devices and peripherals for new starters and existing colleagues. Manage Joiners, Movers and Leavers, ensuring accounts, equipment and access are provisioned securely. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Work within agreed Service Level Agreements (SLAs), ensuring tickets are accurately logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer role You'll already have experience in a busy IT support environment and enjoy working with people as much as technology. We're particularly interested in candidates with experience of: Providing 1st and 2nd line IT support in a Microsoft environment. Supporting Windows 10 and Windows 11 desktops and laptops. Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Active Directory and Microsoft Entra ID (Azure AD). User account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive and organised approach to managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Clearwater People Solutions
IT Service Desk Support Engineer
Clearwater People Solutions Shoreham-by-sea, Sussex
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
28/07/2026
Full time
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
Clearwater People Solutions
2nd/3rd Line Support Engineer
Clearwater People Solutions Shoreham-by-sea, Sussex
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
28/07/2026
Full time
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
Fawkes & Reece London
2nd Line Service Desk Analyst
Fawkes & Reece London City, Birmingham
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
Fawkes & Reece London
1st Line Service Desk Analyst
Fawkes & Reece London City, London
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
Service Desk Analyst
ed Resourcing Ltd York, Yorkshire
IT Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software and user access issues. Deliver an excellent customer experience with every interaction. Systems & Device Support Configure laptops, desktops and mobile devices. Create and manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. Project Support Assist with hardware rollouts, migrations and system upgrades. Support testing and deployment of new solutions. Help deliver technical improvements across the business. Build technical knowledge through hands-on project work. Team Collaboration & Development Work closely with the IT Operations Manager and wider IT team. Contribute to documentation and knowledge sharing. Continuously develop your technical skills across infrastructure and cloud technologies. What we're looking for We're looking for someone who is passionate about technology, enjoys helping people and wants to build a long-term career in IT. Essential skills and experience Experience providing 1st and 2nd Line IT Support. Strong Microsoft Windows troubleshooting skills across endpoints and servers. Good understanding of Microsoft 365. Basic networking knowledge. Exposure to Azure, Intune and Microsoft Defender for Endpoint. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload in a fast-paced environment. Positive attitude with a genuine desire to learn and develop. You'll stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. Delivering a great user experience. Providing accurate, consistent technical support. Contributing to successful IT projects. Continuously developing your technical knowledge and capability. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join a growing business investing heavily in technology and transformation. Why join us? This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.
28/07/2026
Full time
IT Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software and user access issues. Deliver an excellent customer experience with every interaction. Systems & Device Support Configure laptops, desktops and mobile devices. Create and manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. Project Support Assist with hardware rollouts, migrations and system upgrades. Support testing and deployment of new solutions. Help deliver technical improvements across the business. Build technical knowledge through hands-on project work. Team Collaboration & Development Work closely with the IT Operations Manager and wider IT team. Contribute to documentation and knowledge sharing. Continuously develop your technical skills across infrastructure and cloud technologies. What we're looking for We're looking for someone who is passionate about technology, enjoys helping people and wants to build a long-term career in IT. Essential skills and experience Experience providing 1st and 2nd Line IT Support. Strong Microsoft Windows troubleshooting skills across endpoints and servers. Good understanding of Microsoft 365. Basic networking knowledge. Exposure to Azure, Intune and Microsoft Defender for Endpoint. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload in a fast-paced environment. Positive attitude with a genuine desire to learn and develop. You'll stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. Delivering a great user experience. Providing accurate, consistent technical support. Contributing to successful IT projects. Continuously developing your technical knowledge and capability. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join a growing business investing heavily in technology and transformation. Why join us? This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.
Newman Office Personnel
Junior IT Support Analyst
Newman Office Personnel
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
28/07/2026
Full time
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Newman Office Personnel
It Support Analyst
Newman Office Personnel
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
27/07/2026
Full time
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Ventula Consulting
Senior Network & Infrastructure Engineer - London - £60K
Ventula Consulting
Senior Network & Infrastructure Engineer One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent collaboration skills across local territory teams, shared services and third-party supplier Responsibilities Key Accountabilities Infrastructure Operations & Support Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environments. Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activities. Support and maintain enterprise infrastructure platforms, including: Microsoft Azure and Microsoft 365 Entra ID (Azure AD) Networking, switching, Firewalls, DNS/DHCP Wi-Fi Remote access technologies (ZCC, Global Protect) Ensure infrastructure availability, reliability, and performance across cinema and office environments. Identify and remediate potential issues proactively before business impact occurs. Participate in major incident response, including technical troubleshooting and escalation support. Cloud & Microsoft Platform Administration Administer and support Microsoft Azure services and cloud-hosted infrastructure. Support Microsoft 365 services, including but not limited to: Exchange Online Teams SharePoint Online Intune OneDrive Microsoft Defender Manage identity and access processes within Entra ID. Contribute to cloud governance, security hardening, and compliance initiatives. Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environments. Networking & Connectivity Cisco & HP Switches Provide senior-level support for enterprise networking across multi-site environments. Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access services. Support Zscaler SASE environments and associated network security controls. Work collaboratively with third-party network and telecom providers. Assist with network upgrades, refreshes, and optimisation initiatives. Projects Support infrastructure and cloud transformation initiatives across UK&I and the wider group. Contribute technical expertise to deployment, migration, and integration projects. Drive standardisation of infrastructure services and operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support out of hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support continual service improvement and preventative actions for recurring issues. Participate in on-call support rota (approximately one week per month). Technical Knowledge & Experience MS Office (all packages including M365) Azure Intune All OS levels Windows desktops and laptops MDM (mobile device management for mobile phones and tablet devices) Windows server support VMWARE SQL Server (management and housekeeping) LAN, WAN & TCP/IP (desirable) Physical networking infrastructure (Cat 5e/6 & fibre desirable) PC, Server & Laptop build and repair AD integrations and management Monitoring of all core systems using in-house tools Service desk call logging This is a wonderful opportunity to work for one of the UK's leading entertainment groups (house hold name) The role offers up to £60k basic + bonus + package. The location is West London Mon - Thu with Friday WFH.
27/07/2026
Full time
Senior Network & Infrastructure Engineer One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent collaboration skills across local territory teams, shared services and third-party supplier Responsibilities Key Accountabilities Infrastructure Operations & Support Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environments. Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activities. Support and maintain enterprise infrastructure platforms, including: Microsoft Azure and Microsoft 365 Entra ID (Azure AD) Networking, switching, Firewalls, DNS/DHCP Wi-Fi Remote access technologies (ZCC, Global Protect) Ensure infrastructure availability, reliability, and performance across cinema and office environments. Identify and remediate potential issues proactively before business impact occurs. Participate in major incident response, including technical troubleshooting and escalation support. Cloud & Microsoft Platform Administration Administer and support Microsoft Azure services and cloud-hosted infrastructure. Support Microsoft 365 services, including but not limited to: Exchange Online Teams SharePoint Online Intune OneDrive Microsoft Defender Manage identity and access processes within Entra ID. Contribute to cloud governance, security hardening, and compliance initiatives. Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environments. Networking & Connectivity Cisco & HP Switches Provide senior-level support for enterprise networking across multi-site environments. Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access services. Support Zscaler SASE environments and associated network security controls. Work collaboratively with third-party network and telecom providers. Assist with network upgrades, refreshes, and optimisation initiatives. Projects Support infrastructure and cloud transformation initiatives across UK&I and the wider group. Contribute technical expertise to deployment, migration, and integration projects. Drive standardisation of infrastructure services and operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support out of hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support continual service improvement and preventative actions for recurring issues. Participate in on-call support rota (approximately one week per month). Technical Knowledge & Experience MS Office (all packages including M365) Azure Intune All OS levels Windows desktops and laptops MDM (mobile device management for mobile phones and tablet devices) Windows server support VMWARE SQL Server (management and housekeeping) LAN, WAN & TCP/IP (desirable) Physical networking infrastructure (Cat 5e/6 & fibre desirable) PC, Server & Laptop build and repair AD integrations and management Monitoring of all core systems using in-house tools Service desk call logging This is a wonderful opportunity to work for one of the UK's leading entertainment groups (house hold name) The role offers up to £60k basic + bonus + package. The location is West London Mon - Thu with Friday WFH.
Experis IT
2nd Line Support Engineer
Experis IT Hursley, Hampshire
ROLE TITLE: Duty Technician LOCATION: Hursley CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: £48,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
27/07/2026
Full time
ROLE TITLE: Duty Technician LOCATION: Hursley CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: £48,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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