Global Technology Solutions Ltd is seeking an ITSM Sales Executive to drive growth in ITSM solutions such as ServiceNow, Halo, Freshworks and Avanti from Reading. You will develop new business, nurture client relationships and close deals in a competitive marketplace. The role offers £40,000-£50,000 base with double OTE and uncapped commission, reflecting a high-performance sales environment. This is an exciting opportunity to join a global technology leader and contribute to expanding ITSM
26/07/2026
Full time
Global Technology Solutions Ltd is seeking an ITSM Sales Executive to drive growth in ITSM solutions such as ServiceNow, Halo, Freshworks and Avanti from Reading. You will develop new business, nurture client relationships and close deals in a competitive marketplace. The role offers £40,000-£50,000 base with double OTE and uncapped commission, reflecting a high-performance sales environment. This is an exciting opportunity to join a global technology leader and contribute to expanding ITSM
New Business Account Executive - MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000-£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executive's to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. you'll build trusted relationships, identify business challenges, and position managed integration services as a strategic outsourcing solution. you'll own the full sales cycle while contributing directly to the companys growth strategy. Key Responsibilities Strategic Sales & Pipeline Development Execute a focused, data-driven sales strategy to acquire new enterprise and mid-market customers. Identify target accounts, understand their integration and outsourcing needs, and articulate the value of a managed integration service. Generate your own pipeline through outbound prospecting, inbound enquiries, networking, email, events and social selling. Work closely with Marketing to qualify leads and develop strategic account plans. Customer Engagement & Deal Management Lead solution-focused presentations, demonstrations and workshops aligned to each prospects business challenges. Position the managed integration service as a strategic business solution rather than simply a software product. Navigate multiple stakeholders and complex buying committees using a consultative, value-based sales approach. Manage the entire sales process from qualification through to negotiation, close and successful handover to delivery teams. Market Intelligence & Cross-Functional Collaboration Stay informed on industry trends, competitor activity, and developments within SaaS, managed services and IT service management. Share market feedback with Product, Marketing and Leadership teams. Collaborate closely with Marketing, Product, Partner and Delivery teams to ensure successful customer outcomes. Maintain an accurate sales pipeline using CRM systems and established sales methodologies. What We re Looking For Essential Proven experience selling managed services, outsourcing solutions or service-based SaaS offerings. Strong understanding of managed services business models and recurring revenue. Experience managing complex B2B sales cycles involving multiple stakeholders. Familiarity with CRM platforms such as Salesforce or HubSpot, LinkedIn Sales Navigator and modern sales enablement tools. A proactive, customer-focused and consultative approach to sales. Strong communication, negotiation and relationship-building skills. Self-motivated with a strong sense of ownership and accountability. Industry Experience We welcome experienced Account Executives who have built successful careers selling into a specific industry vertical. This role is ideal for individuals with 10+ years of experience developing relationships and winning new business within one or more of the following sectors: Retail Manufacturing Financial Services Healthcare & Pharmaceuticals Managed Service Providers (MSPs) and IT Service Providers If you have an established network, understand the commercial drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you. Desirable Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks. This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise in high-value vertical markets. Top of Form Bottom of Form What We Offer Competitive base salary of £60,000-£80,000. Double OTE in Year 1 , offering exceptional earning potential. Hybrid working from our Watford office. Clear career progression into Senior Account Executive or Strategic Account Manager roles. The opportunity to sell a genuinely differentiated managed integration service within a growing technology business.
23/07/2026
Full time
New Business Account Executive - MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000-£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executive's to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. you'll build trusted relationships, identify business challenges, and position managed integration services as a strategic outsourcing solution. you'll own the full sales cycle while contributing directly to the companys growth strategy. Key Responsibilities Strategic Sales & Pipeline Development Execute a focused, data-driven sales strategy to acquire new enterprise and mid-market customers. Identify target accounts, understand their integration and outsourcing needs, and articulate the value of a managed integration service. Generate your own pipeline through outbound prospecting, inbound enquiries, networking, email, events and social selling. Work closely with Marketing to qualify leads and develop strategic account plans. Customer Engagement & Deal Management Lead solution-focused presentations, demonstrations and workshops aligned to each prospects business challenges. Position the managed integration service as a strategic business solution rather than simply a software product. Navigate multiple stakeholders and complex buying committees using a consultative, value-based sales approach. Manage the entire sales process from qualification through to negotiation, close and successful handover to delivery teams. Market Intelligence & Cross-Functional Collaboration Stay informed on industry trends, competitor activity, and developments within SaaS, managed services and IT service management. Share market feedback with Product, Marketing and Leadership teams. Collaborate closely with Marketing, Product, Partner and Delivery teams to ensure successful customer outcomes. Maintain an accurate sales pipeline using CRM systems and established sales methodologies. What We re Looking For Essential Proven experience selling managed services, outsourcing solutions or service-based SaaS offerings. Strong understanding of managed services business models and recurring revenue. Experience managing complex B2B sales cycles involving multiple stakeholders. Familiarity with CRM platforms such as Salesforce or HubSpot, LinkedIn Sales Navigator and modern sales enablement tools. A proactive, customer-focused and consultative approach to sales. Strong communication, negotiation and relationship-building skills. Self-motivated with a strong sense of ownership and accountability. Industry Experience We welcome experienced Account Executives who have built successful careers selling into a specific industry vertical. This role is ideal for individuals with 10+ years of experience developing relationships and winning new business within one or more of the following sectors: Retail Manufacturing Financial Services Healthcare & Pharmaceuticals Managed Service Providers (MSPs) and IT Service Providers If you have an established network, understand the commercial drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you. Desirable Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks. This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise in high-value vertical markets. Top of Form Bottom of Form What We Offer Competitive base salary of £60,000-£80,000. Double OTE in Year 1 , offering exceptional earning potential. Hybrid working from our Watford office. Clear career progression into Senior Account Executive or Strategic Account Manager roles. The opportunity to sell a genuinely differentiated managed integration service within a growing technology business.
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost efficient, reliable, and aligned with business outcomes. This is a hands on, customer facing role in a high growth global SaaS company, supporting organizations as they evolve their cloud native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability. Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements. Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns. Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement. Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base. Consult on DevSecOps, cloud native CI/CD and Kubernetes. Interact with customers on a professional, meaningful and technically deep level. Define current state vs. target state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands on implementation across CI/CD, infrastructure as code, supply chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long term customer success. Work closely with Pre sales and Post sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes. You have a proven ability to work with cross functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well Architected reviews (AWS/Azure/GCP). You have proven hands on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure as code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy as Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton. IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan. Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian. Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands on catalog modeling, golden path scaffolding, and scorecards. Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemer / on demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage. Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro. Site reliability & incident response (incl. AI assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft). Observability: Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry. Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
15/07/2026
Full time
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost efficient, reliable, and aligned with business outcomes. This is a hands on, customer facing role in a high growth global SaaS company, supporting organizations as they evolve their cloud native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability. Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements. Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns. Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement. Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base. Consult on DevSecOps, cloud native CI/CD and Kubernetes. Interact with customers on a professional, meaningful and technically deep level. Define current state vs. target state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands on implementation across CI/CD, infrastructure as code, supply chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long term customer success. Work closely with Pre sales and Post sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes. You have a proven ability to work with cross functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well Architected reviews (AWS/Azure/GCP). You have proven hands on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure as code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy as Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton. IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan. Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian. Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands on catalog modeling, golden path scaffolding, and scorecards. Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemer / on demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage. Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro. Site reliability & incident response (incl. AI assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft). Observability: Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry. Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
13/07/2026
Full time
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
Overview About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) - Restaurants Location East Finchley, England (Customer Site - Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the ESSM, the SDM acts as the voice of the customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves as a dedicated partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management: Serve as the primary onsite point of contact for all service delivery matters. Develop and maintain strong relationships with customer stakeholders at operational and management levels. Build trust through proactive communication, transparency, and consistent execution. Act as the voice of the customer, ensuring business requirements and expectations are understood across internal teams. Support the ESSM in strategic account planning, service reviews, customer retention, and growth activities. Facilitate regular customer meetings, documenting actions, decisions, risks, and follow-up activities. Service Delivery & Operations: Own day-to-day service delivery performance for the assigned customer account. Ensure contractual obligations, service commitments, SLAs, and key performance indicators are achieved. Monitor incidents, service requests, changes, and problem management activities to ensure timely resolution. Coordinate cross-functional teams including Service Desk, Incident Management, Engineering, Field Services, Supplier Management, and Customer Success teams. Provide operational leadership during service disruptions, major incidents, and escalations. Drive accountability across support organizations to ensure customer-impacting issues are resolved effectively. Identify operational risks and implement mitigation plans before business impact occurs. Performance Management & Reporting: Review operational data, trends, and service metrics to assess overall account health. Deliver weekly, monthly, and quarterly service reviews with meaningful business insights. Analyze service performance, highlighting opportunities for improvement and risk reduction. Translate complex operational data into clear customer-facing communications and recommendations. Maintain accurate reporting related to service levels, incident performance, customer experience, and operational effectiveness. Support executive reporting requirements for both customer and internal leadership teams. Continuous Improvement & Service Excellence: Identify recurring issues and drive root-cause analysis activities. Lead service improvement initiatives focused on stability, efficiency, customer satisfaction, and operational performance. Collaborate with technical and operational teams to implement process improvements and best practices. Promote a culture of continuous improvement through data-driven decision making. Support operational transformation projects and service modernization initiatives. Recommend improvements to services, processes, tools, and reporting capabilities. Strategic Account Support: Partner with the ESSM to support contract retention, customer satisfaction, and account growth objectives. Identify opportunities for additional services, operational improvements, and value-added solutions. Support business reviews, proposals, and strategic planning initiatives. Collaborate with Sales, Solution Consultants, and Service Leadership teams when opportunities are identified. Provide customer insight and operational context to support commercial decision-making. Governance & Compliance: Ensure adherence to contractual commitments and governance processes. Participate in customer audits, compliance reviews, and operational assessments as required. Maintain service documentation, action logs, risk registers, and operational records. Ensure alignment with organizational policies, security requirements, and customer standards. Required Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, Business Management, or a related discipline. 7-10 years of experience in Service Delivery, Customer Success, Account Management, Operations Management, or a related customer-facing technology services role. Proven experience managing strategic customer relationships within a technology services environment. Experience working with enterprise customers in the Quick Service Restaurant (QSR) industry. Demonstrated success managing service performance against contractual SLAs and KPIs. Experience leading customer escalations and driving issue resolution across multiple teams. Strong understanding of IT Service Management (ITSM) principles and operational processes. Experience delivering executive-level presentations and service reviews. Technical & Professional Skills Service Delivery Expertise: Strong understanding of Incident, Problem, Change, Request, and Service Level Management processes. Knowledge of customer support operations and managed services environments. Familiarity with supplier and third-party service management. Analytical & Operational Skills: Strong analytical and problem-solving capabilities. Ability to identify trends, risks, and improvement opportunities from operational data. Experience using reporting tools and dashboards to drive business decisions. Understanding of operational KPIs, SLAs, customer satisfaction, and service performance metrics. Customer & Relationship Management: Exceptional stakeholder management skills. Strong negotiation and conflict-resolution abilities. Ability to influence outcomes without direct authority. Proven ability to establish credibility with both customer and internal leadership teams. Communication & Collaboration: Excellent verbal, written, and presentation skills. Ability to communicate effectively with technical teams, operational leaders, and customer executives. Strong facilitation and meeting leadership capabilities. Ability to work collaboratively across global and cross-functional teams. Technology Skills: Proficiency in Microsoft 365 Suite. Experience with ServiceNow or similar ITSM platforms. Experience with reporting and visualization tools such as Power BI. Strong working knowledge of service management and operational reporting tools. Success Profile A trusted advisor who builds strong customer relationships through credibility and execution. A proactive problem solver who identifies risks before they become issues. A collaborative leader who brings together teams to deliver results. A confident communicator who can engage equally with frontline teams and senior executives. A strategic thinker who balances operational excellence with long-term customer success. A service delivery professional who thrives in fast-paced, customer-focused environments. Key Measures of Success Achievement of contractual SLAs and KPIs. Customer satisfaction and relationship health. Successful management of incidents, escalations, and service risks. Delivery of service improvement initiatives. Accuracy and quality of operational reporting. Retention and growth of the customer relationship. Positive stakeholder feedback from customer and internal leadership. EEO Statement Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. . click apply for full job details
11/07/2026
Full time
Overview About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) - Restaurants Location East Finchley, England (Customer Site - Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the ESSM, the SDM acts as the voice of the customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves as a dedicated partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management: Serve as the primary onsite point of contact for all service delivery matters. Develop and maintain strong relationships with customer stakeholders at operational and management levels. Build trust through proactive communication, transparency, and consistent execution. Act as the voice of the customer, ensuring business requirements and expectations are understood across internal teams. Support the ESSM in strategic account planning, service reviews, customer retention, and growth activities. Facilitate regular customer meetings, documenting actions, decisions, risks, and follow-up activities. Service Delivery & Operations: Own day-to-day service delivery performance for the assigned customer account. Ensure contractual obligations, service commitments, SLAs, and key performance indicators are achieved. Monitor incidents, service requests, changes, and problem management activities to ensure timely resolution. Coordinate cross-functional teams including Service Desk, Incident Management, Engineering, Field Services, Supplier Management, and Customer Success teams. Provide operational leadership during service disruptions, major incidents, and escalations. Drive accountability across support organizations to ensure customer-impacting issues are resolved effectively. Identify operational risks and implement mitigation plans before business impact occurs. Performance Management & Reporting: Review operational data, trends, and service metrics to assess overall account health. Deliver weekly, monthly, and quarterly service reviews with meaningful business insights. Analyze service performance, highlighting opportunities for improvement and risk reduction. Translate complex operational data into clear customer-facing communications and recommendations. Maintain accurate reporting related to service levels, incident performance, customer experience, and operational effectiveness. Support executive reporting requirements for both customer and internal leadership teams. Continuous Improvement & Service Excellence: Identify recurring issues and drive root-cause analysis activities. Lead service improvement initiatives focused on stability, efficiency, customer satisfaction, and operational performance. Collaborate with technical and operational teams to implement process improvements and best practices. Promote a culture of continuous improvement through data-driven decision making. Support operational transformation projects and service modernization initiatives. Recommend improvements to services, processes, tools, and reporting capabilities. Strategic Account Support: Partner with the ESSM to support contract retention, customer satisfaction, and account growth objectives. Identify opportunities for additional services, operational improvements, and value-added solutions. Support business reviews, proposals, and strategic planning initiatives. Collaborate with Sales, Solution Consultants, and Service Leadership teams when opportunities are identified. Provide customer insight and operational context to support commercial decision-making. Governance & Compliance: Ensure adherence to contractual commitments and governance processes. Participate in customer audits, compliance reviews, and operational assessments as required. Maintain service documentation, action logs, risk registers, and operational records. Ensure alignment with organizational policies, security requirements, and customer standards. Required Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, Business Management, or a related discipline. 7-10 years of experience in Service Delivery, Customer Success, Account Management, Operations Management, or a related customer-facing technology services role. Proven experience managing strategic customer relationships within a technology services environment. Experience working with enterprise customers in the Quick Service Restaurant (QSR) industry. Demonstrated success managing service performance against contractual SLAs and KPIs. Experience leading customer escalations and driving issue resolution across multiple teams. Strong understanding of IT Service Management (ITSM) principles and operational processes. Experience delivering executive-level presentations and service reviews. Technical & Professional Skills Service Delivery Expertise: Strong understanding of Incident, Problem, Change, Request, and Service Level Management processes. Knowledge of customer support operations and managed services environments. Familiarity with supplier and third-party service management. Analytical & Operational Skills: Strong analytical and problem-solving capabilities. Ability to identify trends, risks, and improvement opportunities from operational data. Experience using reporting tools and dashboards to drive business decisions. Understanding of operational KPIs, SLAs, customer satisfaction, and service performance metrics. Customer & Relationship Management: Exceptional stakeholder management skills. Strong negotiation and conflict-resolution abilities. Ability to influence outcomes without direct authority. Proven ability to establish credibility with both customer and internal leadership teams. Communication & Collaboration: Excellent verbal, written, and presentation skills. Ability to communicate effectively with technical teams, operational leaders, and customer executives. Strong facilitation and meeting leadership capabilities. Ability to work collaboratively across global and cross-functional teams. Technology Skills: Proficiency in Microsoft 365 Suite. Experience with ServiceNow or similar ITSM platforms. Experience with reporting and visualization tools such as Power BI. Strong working knowledge of service management and operational reporting tools. Success Profile A trusted advisor who builds strong customer relationships through credibility and execution. A proactive problem solver who identifies risks before they become issues. A collaborative leader who brings together teams to deliver results. A confident communicator who can engage equally with frontline teams and senior executives. A strategic thinker who balances operational excellence with long-term customer success. A service delivery professional who thrives in fast-paced, customer-focused environments. Key Measures of Success Achievement of contractual SLAs and KPIs. Customer satisfaction and relationship health. Successful management of incidents, escalations, and service risks. Delivery of service improvement initiatives. Accuracy and quality of operational reporting. Retention and growth of the customer relationship. Positive stakeholder feedback from customer and internal leadership. EEO Statement Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. . click apply for full job details
Our sales team is focused on finding efficient paths to successful, profitable, long term customers by building a user driven marketing and sales engine. We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. What you'll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid market accounts (300-2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service management workflows-including request intake, approvals, triage, fulfillment, cross functional coordination, and knowledge sharing-and map those workflows to Asana Service Management Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross functional stakeholders Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyers About You Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer facing technical roles Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes Comfort operating in early stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time Adaptability, intellectual curiosity, and a strong builder mentality Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement or migration conversations from legacy enterprise software Understanding of AI powered automation, self service experiences, or employee service delivery use cases Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €92,050 - €98,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. About Us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
06/07/2026
Full time
Our sales team is focused on finding efficient paths to successful, profitable, long term customers by building a user driven marketing and sales engine. We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. What you'll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid market accounts (300-2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service management workflows-including request intake, approvals, triage, fulfillment, cross functional coordination, and knowledge sharing-and map those workflows to Asana Service Management Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross functional stakeholders Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyers About You Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer facing technical roles Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes Comfort operating in early stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time Adaptability, intellectual curiosity, and a strong builder mentality Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement or migration conversations from legacy enterprise software Understanding of AI powered automation, self service experiences, or employee service delivery use cases Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €92,050 - €98,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. About Us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non technical personnel Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Audio Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
05/07/2026
Full time
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non technical personnel Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Audio Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost-efficient, reliable, and aligned with business outcomes. This is a hands-on, customer-facing role in a high-growth global SaaS company, supporting organizations as they evolve their cloud-native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base Consult on DevSecOps, cloud-native CI/CD and Kubernetes Interact with customers on a professional, meaningful and technically deep level Define current-state vs. target-state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward-looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands-on implementation across CI/CD, infrastructure-as-code, supply-chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long-term customer success Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution About You BA/BS degree in CS or Computer Engineering-related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer-facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes You have a proven ability to work with cross-functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well-Architected reviews (AWS/Azure/GCP) You have proven hands-on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure-as-code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25% Last but not least, you have deep hands-on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy-as-Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands-on catalog modeling, golden-path scaffolding, and scorecards Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; epoxy / on-demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro Site reliability & incident response (incl. AI-assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft) Observability Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk) Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell ITSM: ServiceNow, Jira Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
04/07/2026
Full time
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost-efficient, reliable, and aligned with business outcomes. This is a hands-on, customer-facing role in a high-growth global SaaS company, supporting organizations as they evolve their cloud-native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base Consult on DevSecOps, cloud-native CI/CD and Kubernetes Interact with customers on a professional, meaningful and technically deep level Define current-state vs. target-state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward-looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands-on implementation across CI/CD, infrastructure-as-code, supply-chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long-term customer success Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution About You BA/BS degree in CS or Computer Engineering-related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer-facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes You have a proven ability to work with cross-functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well-Architected reviews (AWS/Azure/GCP) You have proven hands-on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure-as-code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25% Last but not least, you have deep hands-on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy-as-Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands-on catalog modeling, golden-path scaffolding, and scorecards Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; epoxy / on-demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro Site reliability & incident response (incl. AI-assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft) Observability Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk) Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell ITSM: ServiceNow, Jira Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
