5 jobs found

Hydrogen Group is seeking a CRM and Data Analyst to own day-to-day platform operations, drive improvement across CRM, data and AI tools, and collaborate with Platform, Change and Sales teams. You'll help optimise systems, improve data quality, and automate processes to support growth. You will roll out new platform and AI capabilities, maintain reliability across the BI, data and AI stack, and work with colleagues worldwide during UK hours to ensure consistent delivery and data-driven decisions.

CRM and Data Analyst About Hydrogen At Hydrogen Group, our purpose is enabling you to thrive in a changing world, that includes our clients, candidates, and our own people. As a CRM and Data Analyst, you'll be a catalyst for this mission, helping us build a robust, responsive platform that empowers our teams to work smarter, adapt faster, and deliver more for our clients and candidates. This is your chance to contribute to a business that places purpose at the heart of everything we do. We're looking for someone who enjoys solving problems, improving systems and is excited by the opportunity to work at the intersection of CRM, data and AI. This is an ideal role for someone early in their career who wants to grow beyond Salesforce administration into platform optimisation, automation, data and AI. The Role You'll take ownership of the day to day running and continuous improvement of our Platform ecosystem, helping ensure our CRM, data and AI tools remain reliable, well maintained and continually evolving. Working closely with our Platform, Change and Sales teams, you'll help optimise existing systems, improve data quality, automate manual processes and support the rollout of new platform and AI capabilities across the business. As our use of AI grows, you'll also play an important role in maintaining, improving and supporting the solutions we build, while continually looking for opportunities to use AI to improve the way we work. You will work alongside our CRM Manager, who leads platform architecture, complex technical delivery and our strategic AI initiatives. You run the operation; together you improve it. What you will be responsible for Day to day platform administration and support: user and licence management, Salesforce configuration changes, and first line troubleshooting for consultants across our offices. Data quality and integrity. Find root causes of bad data, fix them at source, and ensure our data is fit for reporting and for the AI tools that consume it. Delivering platform enhancements. Work with end users to understand their needs, translate into scalable configuration, test it, and communicate changes clearly. Operational ownership of our BI, data and AI solutions once they go live: monitoring, resolving issues, and keeping them trusted by the business. Spotting where teams use our systems inconsistently or lose time to manual work, then using AI and automation to close the gap. Automating your own workload. Every hour saved with AI adds capacity for broader platform, data, and AI work-this is the growth path built into the role. What success looks like The platform runs day to day with clear operational ownership and without escalation. Data quality improves measurably, and reporting and AI outputs are trusted as a result. Our BI and AI solutions are stable, supported and used. Capacity through automation to take on bigger projects is created. What you will need 2-3 years of hands on Salesforce administration experience, ideally with Sales Cloud. A strong analytical mindset, with experience building reports and dashboards. Knowledge of SQL. A genuine interest in AI and emerging technology, with examples of AI tools you already use in your own work. Clear communication and the ability to build trust with end users; you will be the first point of contact for the platform across our global offices, with part of your day overlapping UK hours. Useful but not essential: Bullhorn for Salesforce or Talent Rover, Looker, BigQuery or dbt, Broadbean, and OwnBackup. Where this role goes This is an early career role with a defined path into a broader Platform and AI position. As you automate the routine parts of the job, you will take on more of the data, AI and platform delivery work that sits behind our strategy.

LPR UK is seeking a full-time Customer Data Analyst based in Studley. The role involves data reporting, customer data analysis to improve supply chain efficiencies, and collaboration with cross-functional teams. Key responsibilities include excellent customer service, data management in CRM systems, and generating reports. The position offers 25 days of annual leave, access to Employee Assistance Program, on-site parking, and team wellbeing events.

MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts. We're seeking Senior Business Analysts and Business Analysts to help our utility clients deliver the digital, technology and organisation change across the AMP cycle. Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in the South of England and may involve extensive travel to other sites. SUMMARY You'll join North Highland's Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England analysing and shaping their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century - modernising assets, systems and ways of working to ensure essential water and waste services are provided. These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes: Enterprise Programmes (core platform and technology replacement / modernisation, regulatory-driven programmes etc), Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision-making, case management etc), Operational Change (targeted, "deploy and embed" initiatives affecting frontline populations), and Operating model change (people-led restructuring of how teams are organised, governed and held accountable). The portfolios span all core business units of water utilities - Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres as well as enabling functions such as HR, Finance, Commercial and Procurement. YOU WILL: Lead requirements elicitation and definition through workshops (often multi-disciplinary), interviews, site visits, job shadowing and document analysis; translate outcomes into high-quality artefacts (epics, user stories, acceptance criteria, use cases and walkthroughs). Map current-state (AS-IS) and future-state (TO-BE) processes; identify gaps and cross-functional handoffs across value streams and client operations. Highlight constraints driven by regulation, safety and asset criticality, producing evidence-based documentation suitable for assurance and audit. Support operating model and workforce change analysis - roles and process impacts, decision rights, governance and handoffs so solutions land effectively across teams. Analyse data flows, data needs and core use cases; capture end-to-end customer and operational journey requirements to support service design, prioritisation and delivery readiness. Maintain end-to-end traceability from business objectives through requirements to delivered outcomes, managing changes through appropriate change control. Collaborate closely with Product, Engineering, Change and Ops to ensure requirements are understood, testable and deliverable, supporting UAT readiness and implementation cutover where needed. IDEALLY, WE'D LIKE: Proven Business Analyst experience in utilities/water, or other closely regulated operational environments (power, telecoms, infrastructure, transport, government, field-based or scientific operations). Strong experience supporting digital transformation and/or change portfolios with multiple workstreams, dependencies and governance. Process mapping and modelling, operating model design and process optimisation, and workforce change impact analysis (roles, skills, ways of working, training/readiness dependencies). Digital journey / service design experience (customer or colleague journeys, pain points, outcomes, prioritisation). Systems experience across EAM platforms (SAP PM, Maximo), GIS platforms, customer platforms (billing, CRM, CCAS) and analytics tooling; exposure to programmes such as ERP, CRM migration, GIS Utility Network Model, lab data systems or workforce management is a strong advantage. Excellent stakeholder engagement, confident facilitating workshops and communicating clearly at all levels; comfortable across Agile/Waterfall/hybrid delivery with tooling such as Jira/Confluence. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.

Senior Software Engineer (Data) Department: Engineering Employment Type: Full Time Location: London Description Hybrid: 2 days per week in our Tower Bridge office (Tuesdays & Thursdays) Uswitch At Uswitch, our goal is to be the UK's favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you! We're part of RVU, a group of online brands that include: Confused, Tempcover, money.co.uk, and Mojo Mortgages. The team Our Marketing Enablement team builds and manages the systems that help turn data into something useful. We work closely with multiple teams like CRM, PPC & analytics to ship the pipelines, integrations and tooling behind how we find and talk to customers. As a Senior Software Engineer, you'll help design, build, and maintain our data pipelines and the services around them. You'll bring strong software engineering fundamentals to a data-heavy domain, writing maintainable code, owning systems end-to-end, and improving how we collect, model, and activate data across the organisation. What you'll be doing Work with cross-functional teams to create end-to-end data solutions that support our analysts and business teams Design, implement, and optimise a cloud-based Extract-Load-Transform (ELT) platform to reshape RVU's data infrastructure and data warehouse Become an expert on handling behavioural data from more than three websites and dozens of e-commerce product areas, serving millions of users every month Build systems that enable self-service analytics and pave the way for data science applications across our businesses Monitor performance metrics for how Data is produced and consumed, and respond to Data incidents. What we're looking for Experience building, designing, refactoring or optimising data lakes and data warehouses from a variety of data sources using data modelling techniques Experience in Building Extract Transform and Load (ETL) pipeline (streaming / batch) using MPP frameworks (Spark, Beam, or other) Experience in orchestrating complex pipelines using Airflow, Dagster or other Proficiency in one or more programming languages: Python, Java, GO or other Experience with AWS or GCP and their products (S3, GCS, Kinesis, Pub/Sub, Lambda/Cloud functions, DataProc) Experience with one of the main databases for analytics (Redshift, BigQuery, Snowflake or other). Nice to have Experience modelling and transforming data from event collection to report curation, especially for e-commerce or affiliate businesses Experience building production grade ML pipelines Experience using infrastructure as code (Terraform, Cloud Formation, or other) Experience using CI/CD principles. You don't need to tick off everything on this list - so don't let that hold you back from applying. We want to make sure you're learning plenty during your time with us! Our commitment to you We are dedicated to developing valuable, inclusive, and user friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one off £300 "work from home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "my time" per year Private medical cover, critical illness cover, and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Free in office gym, accessible 7 days a week Free breakfast in the office daily You'll be equipped with great technology (choice of Mac or Windows) Free access to the Calm and Peppy app for physical and mental health Regular events - from team socials to company wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.