About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
26/07/2026
Full time
About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead - Value Engineering CoE, ServiceNow Business You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends.Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
25/07/2026
Full time
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead - Value Engineering CoE, ServiceNow Business You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends.Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programmes. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth. Here at Atos, diversity and inclusion are embedded in our DNA.
24/07/2026
Full time
Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programmes. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth. Here at Atos, diversity and inclusion are embedded in our DNA.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The CRM Product Manager is a senior role within the ServiceNow Product Management team, focused on developing products and offerings for the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines general ServiceNow platform expertise with specific CRM knowledge to build industry-specific products and offerings, and go-to-market assets. This role acts as the product/offering expert, value champion, and strategic partner to Sales, Delivery, Portfolio/CTO, and GTM teams. Responsibilities Define product/offering strategy and industry specific solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience in a Pre-Sales Solution Architecture role Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g. Salesforce, Dynamics 365, SAP CX) Experience in product/offering design and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g. Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox-
24/07/2026
Full time
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The CRM Product Manager is a senior role within the ServiceNow Product Management team, focused on developing products and offerings for the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines general ServiceNow platform expertise with specific CRM knowledge to build industry-specific products and offerings, and go-to-market assets. This role acts as the product/offering expert, value champion, and strategic partner to Sales, Delivery, Portfolio/CTO, and GTM teams. Responsibilities Define product/offering strategy and industry specific solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience in a Pre-Sales Solution Architecture role Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g. Salesforce, Dynamics 365, SAP CX) Experience in product/offering design and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g. Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox-
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
22/07/2026
Full time
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
22/07/2026
Full time
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
Job Description ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager (IC5 - Sr. Staff Level) to join the Data and Analytics product team responsible for ground breaking product like Workflow Data Fabric and RaptorDB Professional. As a key outbound product leader, you will help shape how ServiceNow's customers understand, adopt, and unlock value from this innovative data platform. You will be the bridge between product development, marketing, sales, and the customer-helping to translate deep technical capabilities into compelling narratives, go-to-market strategies, and customer-facing content. This is a unique opportunity to join a fast-growing, strategically critical product at ServiceNow, and play a visible role in its success. Data and Analytics are at the forefront of ServiceNow's innovation strategy-powering real-time, intelligent, and scalable data experiences across our platform. As part of the Workflow Data Fabric and RaptorDB team, you'll help shape the future of enterprises and make a measurable impact on ServiceNow's fastest-growing product lines. We're building something bold-and we're looking for passionate product leaders to help take it to the next level. What You'll Do Craft clear, differentiated messaging and positioning that conveys the unique power of data within the ServiceNow ecosystem. Partner with product marketing to drive launches, campaigns, and thought leadership. Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides). Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars. Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike. Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights. Support strategic deals and partner engagements with tailored collateral and positioning strategies. Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives. Qualifications Skills & Qualifications 7+ years of product management, outbound product marketing, design, or GTM experience with a strong focus on integration, data platforms, databases, or infrastructure technologies. Enterprise software experience is must. Deep understanding of technical concepts such as integration, transactional/analytical processing, distributed systems, and data architecture. Experience working with enterprise customers and translating technical innovations into business value. Exceptional communication and storytelling skills-able to simplify the complex and inspire action. Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success. Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.
19/07/2026
Full time
Job Description ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager (IC5 - Sr. Staff Level) to join the Data and Analytics product team responsible for ground breaking product like Workflow Data Fabric and RaptorDB Professional. As a key outbound product leader, you will help shape how ServiceNow's customers understand, adopt, and unlock value from this innovative data platform. You will be the bridge between product development, marketing, sales, and the customer-helping to translate deep technical capabilities into compelling narratives, go-to-market strategies, and customer-facing content. This is a unique opportunity to join a fast-growing, strategically critical product at ServiceNow, and play a visible role in its success. Data and Analytics are at the forefront of ServiceNow's innovation strategy-powering real-time, intelligent, and scalable data experiences across our platform. As part of the Workflow Data Fabric and RaptorDB team, you'll help shape the future of enterprises and make a measurable impact on ServiceNow's fastest-growing product lines. We're building something bold-and we're looking for passionate product leaders to help take it to the next level. What You'll Do Craft clear, differentiated messaging and positioning that conveys the unique power of data within the ServiceNow ecosystem. Partner with product marketing to drive launches, campaigns, and thought leadership. Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides). Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars. Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike. Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights. Support strategic deals and partner engagements with tailored collateral and positioning strategies. Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives. Qualifications Skills & Qualifications 7+ years of product management, outbound product marketing, design, or GTM experience with a strong focus on integration, data platforms, databases, or infrastructure technologies. Enterprise software experience is must. Deep understanding of technical concepts such as integration, transactional/analytical processing, distributed systems, and data architecture. Experience working with enterprise customers and translating technical innovations into business value. Exceptional communication and storytelling skills-able to simplify the complex and inspire action. Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success. Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager (IC5 - Sr. Staff Level) to join the Data and Analytics product team responsible for ground breaking product like Workflow Data Fabric and RaptorDB Professional. As a key outbound product leader, you will help shape how ServiceNow's customers understand, adopt, and unlock value from this innovative data platform. You will be the bridge between product development, marketing, sales, and the customer-helping to translate deep technical capabilities into compelling narratives, go-to-market strategies, and customer-facing content. This is a unique opportunity to join a fast-growing, strategically critical product at ServiceNow, and play a visible role in its success. Data and Analytics are at the forefront of ServiceNow's innovation strategy-powering real-time, intelligent, and scalable data experiences across our platform. As part of the Workflow Data Fabric and RaptorDB team, you'll help shape the future of enterprises and make a measurable impact on ServiceNow's fastest-growing product lines. We're building something bold-and we're looking for passionate product leaders to help take it to the next level. What You'll Do Craft clear, differentiated messaging and positioning that conveys the unique power of data within the ServiceNow ecosystem. Partner with product marketing to drive launches, campaigns, and thought leadership. Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides). Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars. Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike. Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights. Support strategic deals and partner engagements with tailored collateral and positioning strategies. Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives. Qualifications Skills & Qualifications 7+ years of product management, outbound product marketing, design, or GTM experience with a strong focus on integration, data platforms , databases, or infrastructure technologies. Enterprise software experience is must. Deep understanding of technical concepts such as integration, transactional/analytical processing, distributed systems, and data architecture. Experience working with enterprise customers and translating technical innovations into business value. Exceptional communication and storytelling skills-able to simplify the complex and inspire action. Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success. Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
19/07/2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager (IC5 - Sr. Staff Level) to join the Data and Analytics product team responsible for ground breaking product like Workflow Data Fabric and RaptorDB Professional. As a key outbound product leader, you will help shape how ServiceNow's customers understand, adopt, and unlock value from this innovative data platform. You will be the bridge between product development, marketing, sales, and the customer-helping to translate deep technical capabilities into compelling narratives, go-to-market strategies, and customer-facing content. This is a unique opportunity to join a fast-growing, strategically critical product at ServiceNow, and play a visible role in its success. Data and Analytics are at the forefront of ServiceNow's innovation strategy-powering real-time, intelligent, and scalable data experiences across our platform. As part of the Workflow Data Fabric and RaptorDB team, you'll help shape the future of enterprises and make a measurable impact on ServiceNow's fastest-growing product lines. We're building something bold-and we're looking for passionate product leaders to help take it to the next level. What You'll Do Craft clear, differentiated messaging and positioning that conveys the unique power of data within the ServiceNow ecosystem. Partner with product marketing to drive launches, campaigns, and thought leadership. Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides). Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars. Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike. Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights. Support strategic deals and partner engagements with tailored collateral and positioning strategies. Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives. Qualifications Skills & Qualifications 7+ years of product management, outbound product marketing, design, or GTM experience with a strong focus on integration, data platforms , databases, or infrastructure technologies. Enterprise software experience is must. Deep understanding of technical concepts such as integration, transactional/analytical processing, distributed systems, and data architecture. Experience working with enterprise customers and translating technical innovations into business value. Exceptional communication and storytelling skills-able to simplify the complex and inspire action. Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success. Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Global Programs Architect is an individual contributor responsible for designing, building, and continuously improving the employee programs that exist outside the core lifecycle-the moments that matter most to employees and managers but don't fit neatly into onboarding, offboarding, or a standard HR transaction. Reporting to the People Experience Leader within People Operations, this role owns a portfolio of global programs and experiences that span reorganization support, performance management design, employee relations strategy, and other people centered initiatives-including cross functional programs tied to the organization's annual OKRs. Where the Lifecycle Architect function owns the structured, process driven moments that every employee passes through, the Global Programs Architect owns the connective tissue between them-the programs, campaigns, and experiences that sustain engagement, build culture, and reinforce the employee value proposition throughout the employment journey. The scope extends equally to strategically significant, cross cutting initiatives: designing how the organization supports and communicates reorganizations, building the frameworks and experience architecture behind performance management, shaping employee relations strategy and tooling, and leading or co leading global programs tied to the People team's OKRs in any given fiscal year. This is not a coordinator role. It requires someone who can think at the program architecture level: designing for scale, building for consistency, and making deliberate choices about where human touch is essential and where self service or AI can deliver an equally-or more-effective experience. A defining responsibility of this role is ensuring that all programs are delivered in a way that is globally consistent yet locally relevant, compliantly designed, and fully integrated into the service delivery model so that Tier 1 and Tier 2 teams can execute against them without reinventing the wheel in every market. The day to day Global Program Design & Strategy Performance management Reorganizations and organizational effectiveness Employee relations frameworks and practices PB&C policies and governance Establish a "global first" philosophy, ensuring consistency, scalability, and clarity while enabling targeted localization when legally or culturally required. Shape and translate business strategy and People priorities into structured, actionable program roadmaps. Program Delivery & Execution Accountable for end to end program delivery, from concept to deployment, ensuring high adoption and impact. Partner with regional People Solutions teams to operationalize and execute programs effectively in local markets. Collaborate with PB&C Service Delivery and shared services teams to ensure seamless delivery, employee support, and issue resolution. Develop clear playbooks, workflows, and documentation to enable consistent execution at scale. Reorganizations & Organizational Effectiveness Lead enterprise level operational and standardized approach to organizational design and restructuring initiatives, including workforce planning, partnering with senior business partners and business leaders to define strategic outcomes, drive execution and manage risk at scale. Partner with PB&C Business Partners and business leaders to guide reorg strategy, implementation, and communication. Ensure alignment with global frameworks while addressing regional compliance and risk considerations. Employee Relations & Policy Governance Define global employee relations philosophies, frameworks, and escalation models. Partner with regional ER teams to ensure consistent case management approaches and equitable outcomes. Design and maintain strategic oversight and governance of global HR policies, ensuring clarity, accessibility, and compliance, with localized adaptations where required, partnering with and delegating implementation with People Solutions function for full enablement. Service Delivery Integration & AI Enabled Delivery Leverage AI tools, automation, and digital platforms to streamline program delivery, enhance employee and manager self service, improve decision making through data and insights, and identify opportunities to reduce manual work, eliminate friction, and increase speed and accuracy in program execution. Continuously assess program effectiveness and drive iterative improvements using data, feedback, and insights. Cross Functional Partnership & Influence Act as a strategic partner to senior leadership, influencing and aligning stakeholders across a complex global matrix, including People Experience leadership, PB&C Business Partners, regional People Solutions teams, Employee Relations and Legal, PB&C Service Delivery. Build strong stakeholder relationships to drive alignment, adoption, and accountability across a complex global matrix. Change Management & Communications Lead change management strategies for global program rollouts. Develop clear, compelling, and consistent communications for employees, managers, and PB&C stakeholders. Ensure stakeholders are equipped with the tools, training, and messaging needed for successful adoption. What you'll need Experience and Education Bachelor's degree in Human Resources, Business Administration, Organization Development, or a related field (Master's or MBA preferred). 8-12+ years of progressive experience in HR Operations, Business Partnering, People Strategy, or Global Program Leadership roles. Proven track record of leading end to end, enterprise level strategic initiatives in a global remit, delivering measurable business impact. Demonstrated experience operating across multiple regions in a complex, matrixed organization, with senior stakeholder accountability. Experience in high growth, fast paced environments with significant organizational change. Technical & Methodological Skills Agile Expertise: Certification or deep practical experience in Agile/Scrum methodologies (e.g., Certified ScrumMaster, PMI ACP) applied to non technical environments. Process Mapping: Experience with process mapping tools (e.g., Miro, Visio) and Design Thinking frameworks. Expertise in process design, process mapping, and design thinking methodologies. HR Systems: Solid working experience with modern HRIS platforms (e.g., Workday), HR Case Management/Service Delivery tools (e.g., ServiceNow), AI tools, and Knowledge Management platforms. Analytics: Ability to identify and source data needs and convert analytics into meaningful insights connecting qualitative and quantitative data. Core Competencies Big Picture Thinking with an Eye for Detail: Equally comfortable setting program strategy and reviewing the copy on a manager nudge email-understands that in experience design, the details are the strategy. Global Mindset: Designs for diversity and inclusion from the start, anticipating how programs will land across cultures, geographies, and workforce segments rather than defaulting to a single market perspective. Bias Toward Simplicity: Instinctively asks whether a program needs to be more complex-and usually finds a cleaner, more scalable alternative that delivers the same or better employee outcome with less operational overhead. Success Measures Adoption and effectiveness of global programs across regions. Reduction in program complexity and operational friction. Consistency and fairness in employee experience and outcomes globally. Improved speed and quality of reorganization and ER processes. Measurable impact of AI and automation on HR efficiency and experience. Strong stakeholder satisfaction and alignment. What will help you on the job Experience as a program manager on a large scale. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on line application, please click here.
17/07/2026
Full time
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Global Programs Architect is an individual contributor responsible for designing, building, and continuously improving the employee programs that exist outside the core lifecycle-the moments that matter most to employees and managers but don't fit neatly into onboarding, offboarding, or a standard HR transaction. Reporting to the People Experience Leader within People Operations, this role owns a portfolio of global programs and experiences that span reorganization support, performance management design, employee relations strategy, and other people centered initiatives-including cross functional programs tied to the organization's annual OKRs. Where the Lifecycle Architect function owns the structured, process driven moments that every employee passes through, the Global Programs Architect owns the connective tissue between them-the programs, campaigns, and experiences that sustain engagement, build culture, and reinforce the employee value proposition throughout the employment journey. The scope extends equally to strategically significant, cross cutting initiatives: designing how the organization supports and communicates reorganizations, building the frameworks and experience architecture behind performance management, shaping employee relations strategy and tooling, and leading or co leading global programs tied to the People team's OKRs in any given fiscal year. This is not a coordinator role. It requires someone who can think at the program architecture level: designing for scale, building for consistency, and making deliberate choices about where human touch is essential and where self service or AI can deliver an equally-or more-effective experience. A defining responsibility of this role is ensuring that all programs are delivered in a way that is globally consistent yet locally relevant, compliantly designed, and fully integrated into the service delivery model so that Tier 1 and Tier 2 teams can execute against them without reinventing the wheel in every market. The day to day Global Program Design & Strategy Performance management Reorganizations and organizational effectiveness Employee relations frameworks and practices PB&C policies and governance Establish a "global first" philosophy, ensuring consistency, scalability, and clarity while enabling targeted localization when legally or culturally required. Shape and translate business strategy and People priorities into structured, actionable program roadmaps. Program Delivery & Execution Accountable for end to end program delivery, from concept to deployment, ensuring high adoption and impact. Partner with regional People Solutions teams to operationalize and execute programs effectively in local markets. Collaborate with PB&C Service Delivery and shared services teams to ensure seamless delivery, employee support, and issue resolution. Develop clear playbooks, workflows, and documentation to enable consistent execution at scale. Reorganizations & Organizational Effectiveness Lead enterprise level operational and standardized approach to organizational design and restructuring initiatives, including workforce planning, partnering with senior business partners and business leaders to define strategic outcomes, drive execution and manage risk at scale. Partner with PB&C Business Partners and business leaders to guide reorg strategy, implementation, and communication. Ensure alignment with global frameworks while addressing regional compliance and risk considerations. Employee Relations & Policy Governance Define global employee relations philosophies, frameworks, and escalation models. Partner with regional ER teams to ensure consistent case management approaches and equitable outcomes. Design and maintain strategic oversight and governance of global HR policies, ensuring clarity, accessibility, and compliance, with localized adaptations where required, partnering with and delegating implementation with People Solutions function for full enablement. Service Delivery Integration & AI Enabled Delivery Leverage AI tools, automation, and digital platforms to streamline program delivery, enhance employee and manager self service, improve decision making through data and insights, and identify opportunities to reduce manual work, eliminate friction, and increase speed and accuracy in program execution. Continuously assess program effectiveness and drive iterative improvements using data, feedback, and insights. Cross Functional Partnership & Influence Act as a strategic partner to senior leadership, influencing and aligning stakeholders across a complex global matrix, including People Experience leadership, PB&C Business Partners, regional People Solutions teams, Employee Relations and Legal, PB&C Service Delivery. Build strong stakeholder relationships to drive alignment, adoption, and accountability across a complex global matrix. Change Management & Communications Lead change management strategies for global program rollouts. Develop clear, compelling, and consistent communications for employees, managers, and PB&C stakeholders. Ensure stakeholders are equipped with the tools, training, and messaging needed for successful adoption. What you'll need Experience and Education Bachelor's degree in Human Resources, Business Administration, Organization Development, or a related field (Master's or MBA preferred). 8-12+ years of progressive experience in HR Operations, Business Partnering, People Strategy, or Global Program Leadership roles. Proven track record of leading end to end, enterprise level strategic initiatives in a global remit, delivering measurable business impact. Demonstrated experience operating across multiple regions in a complex, matrixed organization, with senior stakeholder accountability. Experience in high growth, fast paced environments with significant organizational change. Technical & Methodological Skills Agile Expertise: Certification or deep practical experience in Agile/Scrum methodologies (e.g., Certified ScrumMaster, PMI ACP) applied to non technical environments. Process Mapping: Experience with process mapping tools (e.g., Miro, Visio) and Design Thinking frameworks. Expertise in process design, process mapping, and design thinking methodologies. HR Systems: Solid working experience with modern HRIS platforms (e.g., Workday), HR Case Management/Service Delivery tools (e.g., ServiceNow), AI tools, and Knowledge Management platforms. Analytics: Ability to identify and source data needs and convert analytics into meaningful insights connecting qualitative and quantitative data. Core Competencies Big Picture Thinking with an Eye for Detail: Equally comfortable setting program strategy and reviewing the copy on a manager nudge email-understands that in experience design, the details are the strategy. Global Mindset: Designs for diversity and inclusion from the start, anticipating how programs will land across cultures, geographies, and workforce segments rather than defaulting to a single market perspective. Bias Toward Simplicity: Instinctively asks whether a program needs to be more complex-and usually finds a cleaner, more scalable alternative that delivers the same or better employee outcome with less operational overhead. Success Measures Adoption and effectiveness of global programs across regions. Reduction in program complexity and operational friction. Consistency and fairness in employee experience and outcomes globally. Improved speed and quality of reorganization and ER processes. Measurable impact of AI and automation on HR efficiency and experience. Strong stakeholder satisfaction and alignment. What will help you on the job Experience as a program manager on a large scale. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on line application, please click here.
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
09/07/2026
Full time
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
