Intermediate Data Engineer Department: Insurance Retail Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £40,000 - £45,000 / year Description We're seeking an Intermediate Data Engineer to join our Insurance Retail department, supporting development squads with reliable, automated and cloud-ready data solutions. This role is suited to someone who can combine strong SQL, scripting and AWS experience with modern DevOps practices to build, maintain and improve data pipelines, data services and supporting infrastructure. AI is a key part of the role. You will be expected to use AI-assisted engineering tools responsibly to accelerate development, improve documentation, support analysis and identify opportunities to automate repeatable data engineering and operational tasks. Working closely with engineers, analysts, architects and stakeholders, you will help turn data requirements into maintainable, observable and secure solutions. You will maintain awareness of industry and technology developments, contribute to technical discussions, and support continuous improvement across data engineering, automation and operational practices. The role includes ownership of work throughout its lifecycle, from development and testing through to production support, incident resolution, continuous improvement and knowledge sharing across the department. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture,leveraging AI-driven solutions to enhance our products, processes and decision-making.We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! What You'll Do Building, testing, monitoring and maintaining data pipelines and infrastructure to support the Data Platform using best practices including CI/CD, IaC and DevOps. Apply security best practices across data pipelines, cloud infrastructure and operational processes, ensuring data is protected through appropriate access controls, encryption, monitoring and secure engineering practices Use AWS services and PostgreSQL/AWS RDS knowledge to design, deliver and support scalable, reliable and secure data solutions, ensuring appropriate governance, resilience and protection of business data. Actively embrace AI-assisted engineering practices and demonstrate a willingness to learn, experiment with and responsibly adopt emerging AI tools such as Kiro, GitHub Copilot or equivalent technologies to improve delivery flow, quality, documentation, analysis and operational efficiency. Develop and maintain automated deployment, testing and operational workflows using GitLab pipelines, version control, Terraform/OpenTofu and scripting. Contribute to data quality, lineage, governance and observability practices to ensure data is trusted, traceable, secure and supportable throughout its lifecycle. Investigate data quality, platform reliability, pipeline performance and operational issues, identifying practical improvements, preventative actions and automation opportunities that enable squads to move faster and more safely. Working with business stakeholders, analysts and architects to understand business and technical requirements, designing data models and data structures that support reporting, analytics and operational use cases. Contribute to database and data platform activities such as upgrades, data migrations, schema updates and platform modernisation initiatives. Documenting processes and products, sharing knowledge across the squad and wider business, and supporting the development of less experienced engineers through mentoring, pairing or technical guidance where appropriate. Contribute significantly to small-to-medium feature deliveries and multi-person initiatives, collaborating with engineers and stakeholders to deliver reliable outcomes. About You Hold, or be willing to obtain, a relevant AWS certification that can be registered against the CDL APN. Proven experience working with AWS services relevant to data engineering and operational support, such as RDS, S3, Lambda, ECS, EC2, VPC, CloudWatch and related services. Experience with MySql and Oracle databases would be advantageous. Strong SQL skills, including PostgreSQL experience, query optimisation awareness and the ability to investigate data or performance issues. Good understanding of security principles including least-privilege access, encryption, secrets management, vulnerability remediation and secure handling of sensitive data. Experience with CI/CD pipelines, automated testing and deployment practices using GitLab or similar tooling. Experience with Infrastructure as Code tools such as Terraform, OpenTofu or CloudFormation. Good understanding of version control workflows, branching strategies and GitLab best practice. Experience of, or a strong willingness to learn, AI-assisted engineering tools such as Kiro, GitHub Copilot or similar technologies to improve engineering effectiveness and delivery outcomes. Familiarity with observability and troubleshooting tooling such as Dynatrace, OpenSearch/Elasticsearch or CloudWatch logs. Ability to communicate clearly, analyse problems, work collaboratively and explain technical concepts to both technical and non-technical stakeholders. Familiarity with Agile methodologies and operational tooling such as Jira and ServiceNow. What You'll Get Salary The salary for the role of Intermediate Data Engineer pays up to £45,000p.a. (Level 4) providing a fantastic opportunity for career progression through CDL's clearly defined career framework Your growth and advancement within CDL are only limited by your own ambition and effort. Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running Excellent training and development platform Opportunities for career progression Health and Wellbeing Programme Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance Electric Vehicle Scheme Established Recognition Award System Great Parental Benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Refer a friend bonus Campus Benefits: On-site free parking Open plan modern offices Quiet Spaces are also available Shuttle bus to and from the station Subsidised restaurant Games room, pool & table-tennis tables and chill out zone Annual Hackathon & Deep Racer Events Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site Cycle to work scheme Shower and dry rooms Diversity and inclusion: We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
26/07/2026
Full time
Intermediate Data Engineer Department: Insurance Retail Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £40,000 - £45,000 / year Description We're seeking an Intermediate Data Engineer to join our Insurance Retail department, supporting development squads with reliable, automated and cloud-ready data solutions. This role is suited to someone who can combine strong SQL, scripting and AWS experience with modern DevOps practices to build, maintain and improve data pipelines, data services and supporting infrastructure. AI is a key part of the role. You will be expected to use AI-assisted engineering tools responsibly to accelerate development, improve documentation, support analysis and identify opportunities to automate repeatable data engineering and operational tasks. Working closely with engineers, analysts, architects and stakeholders, you will help turn data requirements into maintainable, observable and secure solutions. You will maintain awareness of industry and technology developments, contribute to technical discussions, and support continuous improvement across data engineering, automation and operational practices. The role includes ownership of work throughout its lifecycle, from development and testing through to production support, incident resolution, continuous improvement and knowledge sharing across the department. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture,leveraging AI-driven solutions to enhance our products, processes and decision-making.We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! What You'll Do Building, testing, monitoring and maintaining data pipelines and infrastructure to support the Data Platform using best practices including CI/CD, IaC and DevOps. Apply security best practices across data pipelines, cloud infrastructure and operational processes, ensuring data is protected through appropriate access controls, encryption, monitoring and secure engineering practices Use AWS services and PostgreSQL/AWS RDS knowledge to design, deliver and support scalable, reliable and secure data solutions, ensuring appropriate governance, resilience and protection of business data. Actively embrace AI-assisted engineering practices and demonstrate a willingness to learn, experiment with and responsibly adopt emerging AI tools such as Kiro, GitHub Copilot or equivalent technologies to improve delivery flow, quality, documentation, analysis and operational efficiency. Develop and maintain automated deployment, testing and operational workflows using GitLab pipelines, version control, Terraform/OpenTofu and scripting. Contribute to data quality, lineage, governance and observability practices to ensure data is trusted, traceable, secure and supportable throughout its lifecycle. Investigate data quality, platform reliability, pipeline performance and operational issues, identifying practical improvements, preventative actions and automation opportunities that enable squads to move faster and more safely. Working with business stakeholders, analysts and architects to understand business and technical requirements, designing data models and data structures that support reporting, analytics and operational use cases. Contribute to database and data platform activities such as upgrades, data migrations, schema updates and platform modernisation initiatives. Documenting processes and products, sharing knowledge across the squad and wider business, and supporting the development of less experienced engineers through mentoring, pairing or technical guidance where appropriate. Contribute significantly to small-to-medium feature deliveries and multi-person initiatives, collaborating with engineers and stakeholders to deliver reliable outcomes. About You Hold, or be willing to obtain, a relevant AWS certification that can be registered against the CDL APN. Proven experience working with AWS services relevant to data engineering and operational support, such as RDS, S3, Lambda, ECS, EC2, VPC, CloudWatch and related services. Experience with MySql and Oracle databases would be advantageous. Strong SQL skills, including PostgreSQL experience, query optimisation awareness and the ability to investigate data or performance issues. Good understanding of security principles including least-privilege access, encryption, secrets management, vulnerability remediation and secure handling of sensitive data. Experience with CI/CD pipelines, automated testing and deployment practices using GitLab or similar tooling. Experience with Infrastructure as Code tools such as Terraform, OpenTofu or CloudFormation. Good understanding of version control workflows, branching strategies and GitLab best practice. Experience of, or a strong willingness to learn, AI-assisted engineering tools such as Kiro, GitHub Copilot or similar technologies to improve engineering effectiveness and delivery outcomes. Familiarity with observability and troubleshooting tooling such as Dynatrace, OpenSearch/Elasticsearch or CloudWatch logs. Ability to communicate clearly, analyse problems, work collaboratively and explain technical concepts to both technical and non-technical stakeholders. Familiarity with Agile methodologies and operational tooling such as Jira and ServiceNow. What You'll Get Salary The salary for the role of Intermediate Data Engineer pays up to £45,000p.a. (Level 4) providing a fantastic opportunity for career progression through CDL's clearly defined career framework Your growth and advancement within CDL are only limited by your own ambition and effort. Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running Excellent training and development platform Opportunities for career progression Health and Wellbeing Programme Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance Electric Vehicle Scheme Established Recognition Award System Great Parental Benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Refer a friend bonus Campus Benefits: On-site free parking Open plan modern offices Quiet Spaces are also available Shuttle bus to and from the station Subsidised restaurant Games room, pool & table-tennis tables and chill out zone Annual Hackathon & Deep Racer Events Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site Cycle to work scheme Shower and dry rooms Diversity and inclusion: We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Role: Solutions Architect (Oracle) Location: North East England - 3 days/week onsite (Hybrid) Length: 6 months initial contract Day Rate: 600+ per day IR35: Outside IR35 Start Date: ASAP We are looking for an experienced Solutions Architect to support our client on a large-scale Oracle Fusion transformation programme focused on modernising and enhancing their back-office systems. This role will be responsible for shaping the end-to-end architecture across a number of business-critical functions, including HR, Timesheets, Learning & Training, Procurement, and other corporate services platforms. You will work closely with technical and business stakeholders to ensure solutions are aligned to the wider transformation strategy and delivered in line with architectural best practice. The successful candidate will have a proven background as a Solutions Architect within Oracle environments, with strong experience designing and governing end-to-end solutions across complex enterprise programmes. You must be able to commute to the North East 3 days per week. Skills overview: Proven experience working as a Solutions Architect with Oracle Strong experience producing and owning end-to-end solution designs Experience delivering large-scale enterprise transformation programmes Background working across back-office systems such as HR, Timesheets, Learning & Training, Procurement, and related business functions Ability to create and manage high-level and detailed solution architecture documentation Experience defining integration strategies between Oracle and wider enterprise systems Strong stakeholder management skills with the ability to engage both technical and non-technical audiences Experience working within complex enterprise environments Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
09/07/2026
Contractor
Role: Solutions Architect (Oracle) Location: North East England - 3 days/week onsite (Hybrid) Length: 6 months initial contract Day Rate: 600+ per day IR35: Outside IR35 Start Date: ASAP We are looking for an experienced Solutions Architect to support our client on a large-scale Oracle Fusion transformation programme focused on modernising and enhancing their back-office systems. This role will be responsible for shaping the end-to-end architecture across a number of business-critical functions, including HR, Timesheets, Learning & Training, Procurement, and other corporate services platforms. You will work closely with technical and business stakeholders to ensure solutions are aligned to the wider transformation strategy and delivered in line with architectural best practice. The successful candidate will have a proven background as a Solutions Architect within Oracle environments, with strong experience designing and governing end-to-end solutions across complex enterprise programmes. You must be able to commute to the North East 3 days per week. Skills overview: Proven experience working as a Solutions Architect with Oracle Strong experience producing and owning end-to-end solution designs Experience delivering large-scale enterprise transformation programmes Background working across back-office systems such as HR, Timesheets, Learning & Training, Procurement, and related business functions Ability to create and manage high-level and detailed solution architecture documentation Experience defining integration strategies between Oracle and wider enterprise systems Strong stakeholder management skills with the ability to engage both technical and non-technical audiences Experience working within complex enterprise environments Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Senior and Principal Security Architects 50- 90 per hour (Dependent on experience and level) - Inside IR35 12 month contracts Hybrid - 2/3 days a week on site - Warton (PR4) Applicants must have the right to work in the UK Successful applicants must be eligible for SC/DV clearance Role Purpose / Overview Highly experienced security architects with strong technical credentials across enterprise, cloud, network and classified environments. Responsible for designing end-to-end secure architectures (HLD/LLD), leading Design Authorities and Technical Design Authorities, and providing architectural assurance across multi-supplier programmes up to TOP SECRET / Above Secret classifications. Ensures Secure-by-Design principles are embedded from the outset across all programmes. Key Outcomes Security is consistently embedded into system design across all programmes Architectural decisions align with Secure-by-Design principles from the outset Complex, multi-partner and classified environments are designed securely and coherently Identity, cross-domain and data protection controls are defined at the architecture level Design Authority interactions are informed, structured and technically robust Key Responsibilities Design end-to-end secure architectures (HLD/LLD) Lead Design Authorities and Technical Design Authorities Ensure security is consistently embedded into system design across all programmes Align architectural decisions with Secure-by-Design principles from the outset Define identity, cross-domain and data protection controls at the architecture level Enable structured, technically robust Design Authority interactions Provide architectural assurance across complex, multi-partner and classified environments Technical Skills & Experience, a good mix of some or all of the following: Secure-by-Design (MOD SbD / NIST 800-53r5 / NIST CSF / CIS CSC v8.1) - design, maturity tracking and assurance across full programme lifecycles Enterprise & Cloud Security Architecture - AWS, Azure, GCP, Oracle Cloud (multi-cloud landing zones, hybrid identity, secure migration patterns) Classified Platform Design - OFFICIAL, OFFICIAL-SENSITIVE, SECRET and ABOVE SECRET environments, ROSA, Garrison, Citadel, VCF, Cross-Domain Solutions Zero Trust, IDAM & PKI - conditional access, hybrid identity, cryptography, HSMs, IAM, RBAC, OIDC, federation Threat Modelling - STRIDE / STRIDE-LM, attack-surface analysis, trust boundary modelling, design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning, container hardening Architecture Frameworks - TOGAF, ArchiMate, SABSA, Zachman, MODAF, JSP standards, NCSC architectural patterns HLD / LLD authoring, Security Patterns, Reference Architectures, Bill of Materials, Crypto Plans and JSP-compliant documentation Design Authority leadership, Technical Security Boards, Gateway Reviews, multi-supplier governance Qualifications & Certifications CISSP (multiple holders), CISM, CCSP, OSCP, CEH TOGAF 9 / TOGAF 9.2, SABSA Foundation, Zachman, ITIL v3/v4 AWS Security Specialty, AWS Solutions Architect, AWS DevOps Pro, AWS Advanced Networking Azure Security Specialist (AZ-500), Azure Solutions Architect (AZ-303/304), Microsoft MCSE CCIE (), CCNP, CCDP, VCP, VCAP-NV, VCP-NV, Check Point CCSE/CCSA, PCNSE ISO 27001 Lead Auditor, ISO 27005 Prince2 Practitioner, MSP, Chartered Engineer (IET), MBCS CITP Government Clearances: SC, DV (active and historic), Five Eyes engagement
06/07/2026
Contractor
Senior and Principal Security Architects 50- 90 per hour (Dependent on experience and level) - Inside IR35 12 month contracts Hybrid - 2/3 days a week on site - Warton (PR4) Applicants must have the right to work in the UK Successful applicants must be eligible for SC/DV clearance Role Purpose / Overview Highly experienced security architects with strong technical credentials across enterprise, cloud, network and classified environments. Responsible for designing end-to-end secure architectures (HLD/LLD), leading Design Authorities and Technical Design Authorities, and providing architectural assurance across multi-supplier programmes up to TOP SECRET / Above Secret classifications. Ensures Secure-by-Design principles are embedded from the outset across all programmes. Key Outcomes Security is consistently embedded into system design across all programmes Architectural decisions align with Secure-by-Design principles from the outset Complex, multi-partner and classified environments are designed securely and coherently Identity, cross-domain and data protection controls are defined at the architecture level Design Authority interactions are informed, structured and technically robust Key Responsibilities Design end-to-end secure architectures (HLD/LLD) Lead Design Authorities and Technical Design Authorities Ensure security is consistently embedded into system design across all programmes Align architectural decisions with Secure-by-Design principles from the outset Define identity, cross-domain and data protection controls at the architecture level Enable structured, technically robust Design Authority interactions Provide architectural assurance across complex, multi-partner and classified environments Technical Skills & Experience, a good mix of some or all of the following: Secure-by-Design (MOD SbD / NIST 800-53r5 / NIST CSF / CIS CSC v8.1) - design, maturity tracking and assurance across full programme lifecycles Enterprise & Cloud Security Architecture - AWS, Azure, GCP, Oracle Cloud (multi-cloud landing zones, hybrid identity, secure migration patterns) Classified Platform Design - OFFICIAL, OFFICIAL-SENSITIVE, SECRET and ABOVE SECRET environments, ROSA, Garrison, Citadel, VCF, Cross-Domain Solutions Zero Trust, IDAM & PKI - conditional access, hybrid identity, cryptography, HSMs, IAM, RBAC, OIDC, federation Threat Modelling - STRIDE / STRIDE-LM, attack-surface analysis, trust boundary modelling, design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning, container hardening Architecture Frameworks - TOGAF, ArchiMate, SABSA, Zachman, MODAF, JSP standards, NCSC architectural patterns HLD / LLD authoring, Security Patterns, Reference Architectures, Bill of Materials, Crypto Plans and JSP-compliant documentation Design Authority leadership, Technical Security Boards, Gateway Reviews, multi-supplier governance Qualifications & Certifications CISSP (multiple holders), CISM, CCSP, OSCP, CEH TOGAF 9 / TOGAF 9.2, SABSA Foundation, Zachman, ITIL v3/v4 AWS Security Specialty, AWS Solutions Architect, AWS DevOps Pro, AWS Advanced Networking Azure Security Specialist (AZ-500), Azure Solutions Architect (AZ-303/304), Microsoft MCSE CCIE (), CCNP, CCDP, VCP, VCAP-NV, VCP-NV, Check Point CCSE/CCSA, PCNSE ISO 27001 Lead Auditor, ISO 27005 Prince2 Practitioner, MSP, Chartered Engineer (IET), MBCS CITP Government Clearances: SC, DV (active and historic), Five Eyes engagement
Job Title: IT Analyst Salesforce Support Analyst No. of Positions: 02 Job Type: Permanent Salary Per annum: £31,577 - £41,922 (Depending on experience) Job Ref No: STSSF1025 Job Location: Swindon, Wiltshire (SN2) Job Work Hours: 37.50 Hours per week, Flexible work hours Job Responsibilities Act as the first point of contact for Salesforce-related issues and user support requests. Troubleshoot and resolve user issues related to Salesforce functionality, data, and access. Maintain user roles, profiles, permissions, and security settings. Monitor and manage data integrity, deduplication, and cleanup activities. Support integration with third party applications and tools (e.g., marketing, ERP). Analyze and document business requirements for enhancements or configuration changes. Create and manage reports, dashboards, and data exports for stakeholders. Collaborate with Salesforce Admins, Developers, and Architects on system improvements. Test new Salesforce features, updates, and deployments before production release. Manage sandbox environments, data loading (using Data Loader or similar tools), and backups. Train users and create user guides, documentation, and knowledge base articles. Monitor system performance and user adoption metrics; recommend improvements. Assist in implementing automation using workflows, process builders, or flows. Stay up-to-date with Salesforce releases and assess impact on current setup. Ensure compliance with data governance and security policies. Ability to manage multiple support tickets and enhancement requests efficiently. Skills Required 3 years or above of experience in Salesforce support, CRM analysis, or similar role. Strong understanding of Salesforce platform features including Sales Cloud and Service Cloud. Hands on experience with user management, profiles, roles, sharing rules, and permission sets. Proficient in Salesforce tools such as Data Loader, Flow Builder, and Reports/Dashboards. Experience with Salesforce configuration (validation rules, page layouts, custom objects, etc.). Familiarity with Apex, SOQL, and Lightning components (basic knowledge sufficient for support role). Ability to document processes, procedures, and training materials clearly. Excellent analytical and problem solving skills. Strong communication and stakeholder management skills. API Tools Postman Ping API ReadyAPI Databases Microsoft SQL Server Oracle 10g Microsft Access Ticketing tools JIRA ServiceNow Confluence Educational qualification Bachelors degree or above
06/07/2026
Full time
Job Title: IT Analyst Salesforce Support Analyst No. of Positions: 02 Job Type: Permanent Salary Per annum: £31,577 - £41,922 (Depending on experience) Job Ref No: STSSF1025 Job Location: Swindon, Wiltshire (SN2) Job Work Hours: 37.50 Hours per week, Flexible work hours Job Responsibilities Act as the first point of contact for Salesforce-related issues and user support requests. Troubleshoot and resolve user issues related to Salesforce functionality, data, and access. Maintain user roles, profiles, permissions, and security settings. Monitor and manage data integrity, deduplication, and cleanup activities. Support integration with third party applications and tools (e.g., marketing, ERP). Analyze and document business requirements for enhancements or configuration changes. Create and manage reports, dashboards, and data exports for stakeholders. Collaborate with Salesforce Admins, Developers, and Architects on system improvements. Test new Salesforce features, updates, and deployments before production release. Manage sandbox environments, data loading (using Data Loader or similar tools), and backups. Train users and create user guides, documentation, and knowledge base articles. Monitor system performance and user adoption metrics; recommend improvements. Assist in implementing automation using workflows, process builders, or flows. Stay up-to-date with Salesforce releases and assess impact on current setup. Ensure compliance with data governance and security policies. Ability to manage multiple support tickets and enhancement requests efficiently. Skills Required 3 years or above of experience in Salesforce support, CRM analysis, or similar role. Strong understanding of Salesforce platform features including Sales Cloud and Service Cloud. Hands on experience with user management, profiles, roles, sharing rules, and permission sets. Proficient in Salesforce tools such as Data Loader, Flow Builder, and Reports/Dashboards. Experience with Salesforce configuration (validation rules, page layouts, custom objects, etc.). Familiarity with Apex, SOQL, and Lightning components (basic knowledge sufficient for support role). Ability to document processes, procedures, and training materials clearly. Excellent analytical and problem solving skills. Strong communication and stakeholder management skills. API Tools Postman Ping API ReadyAPI Databases Microsoft SQL Server Oracle 10g Microsft Access Ticketing tools JIRA ServiceNow Confluence Educational qualification Bachelors degree or above
locations: Virtual Location Summary This position requires candidates to be proficient in English and Spanish Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including:- Operating Systems: Windows 7, Windows 10- Office 365 Support- User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.- Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. Certifications None Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hrlocations: Virtual LocationLogicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.
06/07/2026
Full time
locations: Virtual Location Summary This position requires candidates to be proficient in English and Spanish Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including:- Operating Systems: Windows 7, Windows 10- Office 365 Support- User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.- Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. Certifications None Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hrlocations: Virtual LocationLogicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.
