Anabas is recruiting a full-time Helpdesk Coordinator to join our Darlington team. You will be the first point of contact, manage the scheduling of engineers and subcontractors, and maintain records on the CAFM system (QFM). Within a busy environment, you'll log, update, and close jobs, liaise with site teams, and provide essential admin support. The role runs Mon-Fri 8am-5pm with on-call cover when required.
25/07/2026
Full time
Anabas is recruiting a full-time Helpdesk Coordinator to join our Darlington team. You will be the first point of contact, manage the scheduling of engineers and subcontractors, and maintain records on the CAFM system (QFM). Within a busy environment, you'll log, update, and close jobs, liaise with site teams, and provide essential admin support. The role runs Mon-Fri 8am-5pm with on-call cover when required.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington. Mon - Fri, between 8am - 5pm and covering out of hours on call when required. The Role As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly. Key Responsibilities: Monitor and manage the helpdesk and client inboxes Answer incoming calls in a friendly, professional manner Log, update, and close jobs on QFM Keep clients and colleagues informed on ongoing issues Book travel and accommodation as required Order materials and goods online Raise purchase orders on Sage200 Liaise with engineers, subcontractors, and site-based teams Schedule callouts and planned preventative maintenance (PPM) works Provide cover for the on-call rota when required Attend site visits if necessary About You We're looking for someone who is proactive, professional, and highly organised. You'll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do. Essential Skills & Qualities: Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can-do approach Reliable, self-motivated, and committed to delivering work to a high standard What We Offer 33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme "Recommend a Friend" scheme Company events Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks Ready to join us? If you're passionate about supporting people, solving problems, and working as part of a collaborative team, we'd love to hear from you. Closing Date 14/Aug/2026 Location Darlington Department BSC Helpdesk Job Title Helpdesk Coordinator VA2816 Salary £27,165 Experience Previous Facilities Management Experience City Darlington Country UK
25/07/2026
Full time
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington. Mon - Fri, between 8am - 5pm and covering out of hours on call when required. The Role As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly. Key Responsibilities: Monitor and manage the helpdesk and client inboxes Answer incoming calls in a friendly, professional manner Log, update, and close jobs on QFM Keep clients and colleagues informed on ongoing issues Book travel and accommodation as required Order materials and goods online Raise purchase orders on Sage200 Liaise with engineers, subcontractors, and site-based teams Schedule callouts and planned preventative maintenance (PPM) works Provide cover for the on-call rota when required Attend site visits if necessary About You We're looking for someone who is proactive, professional, and highly organised. You'll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do. Essential Skills & Qualities: Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can-do approach Reliable, self-motivated, and committed to delivering work to a high standard What We Offer 33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme "Recommend a Friend" scheme Company events Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks Ready to join us? If you're passionate about supporting people, solving problems, and working as part of a collaborative team, we'd love to hear from you. Closing Date 14/Aug/2026 Location Darlington Department BSC Helpdesk Job Title Helpdesk Coordinator VA2816 Salary £27,165 Experience Previous Facilities Management Experience City Darlington Country UK
United Infrastructure Connected
Warrington, Cheshire
The Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels. The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism. Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role. Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A Level standard or equivalent (desirable). Benefits Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parkingWellness programmes Equal Opportunities Statement-At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know- we want this to be the best possible experience for you.
10/07/2026
Full time
The Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels. The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism. Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role. Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A Level standard or equivalent (desirable). Benefits Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parkingWellness programmes Equal Opportunities Statement-At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know- we want this to be the best possible experience for you.
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
10/07/2026
Full time
Helpdesk CoordinatorApplylocations: Warrington - Clearwater 4time type: Full timeposted on: Posted Todayjob requisition id: JR100960United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job Advert DescriptionUnited Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.Job DescriptionThe Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.Key Responsibilities Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations. Deliver tasks professionally to meet both client expectations and organisational service standards. Support the delivery of services in line with contractual SLAs and KPIs. Work collaboratively with operational delivery teams and management to ensure smooth service delivery. Provide administrative and operational support across the helpdesk function as required. Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently. Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner. Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation. Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details. Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action. Maintain clear and professional communication with clients, members of the public, engineers, and internal teams. Support operational and management teams with administrative tasks and service coordination. Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs. Handle front-line client escalations, ensuring issues are resolved or escalated appropriately. Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works. Carry out additional duties as required by the Line Manager in line with the level of the role.Qualifications Intermediate Microsoft Excel skills. Experience using CAFM system. Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools. Knowledge of Facilities Management and Hard Services sectors is desirable. Educated to A-Level standard or equivalent (desirable).Additional information Generous holiday allowance Bike to work scheme Company pension Life insurance Health Cash Plan On site parking Wellness programmesJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
40 hours per week Monday to Friday (08:00-17:00) Competitive Salary with bonus eligibility Sodexo rewards and benefits This role is a Belfast based role in Northern Ireland If you're a proactive team player with a positive attitude and a passion for delivering high-quality support, we'd love to hear from you. Job Introduction We are looking for an organized and customer-focused Facilities Support Coordinator to join our Facilities Management team at our i2020 estate. This is an exciting opportunity to support the delivery of planned and reactive maintenance services across a diverse estate of approximately 150 sites throughout Northern Ireland. As a key member of the Support Hub, you will coordinate work orders, support compliance and asset management activities, maintain accurate records, and provide excellent customer service to internal and external stakeholders. Working within a fast-paced environment, you will collaborate closely with operational teams, contractors, suppliers, and clients to ensure services are delivered efficiently and in line with contractual KPIs. What you'll do: Manage reactive and planned maintenance work orders from initial request through to completion Accurately log and update service requests received via phone, email, and self-service portals Monitor maintenance performance and elevate issues where necessary Support the delivery of Facilities Management services including maintenance, compliance, and asset management Maintain accurate records within CAFM, QFM, DMS, and related systems Produce reports on maintenance, contractor, and compliance performance Support contractor and supply chain management activities Assist with maintaining PPM schedules and asset registers Provide professional and responsive customer service to clients, occupiers, and contractors Ensure all compliance documentation is received, recorded, and maintained accurately Support continuous improvement initiatives within the Support Hub Provide general administrative support including meeting coordination and office administration What you bring: We're looking for someone who is proactive, highly organised, and able to manage multiple priorities in a busy operational environment. Essential Skills & Experience Qualification equivalent to NVQ level or similar Experience working in a helpdesk, support hub, call centre, or facilities management environment Strong customer service, written, and verbal communication skills Experience coordinating contractors and supply chain partners Good understanding of facilities management procedures, maintenance processes, and engineering compliance best practices Strong IT skills including Microsoft Office, CAFM systems, work ordering systems, and document management systems Experience supporting compliance reporting and performance monitoring Ability to prioritise workloads and solve problems effectively Excellent attention to detail and accuracy Understanding of health & safety and risk management principles What we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
07/07/2026
Full time
40 hours per week Monday to Friday (08:00-17:00) Competitive Salary with bonus eligibility Sodexo rewards and benefits This role is a Belfast based role in Northern Ireland If you're a proactive team player with a positive attitude and a passion for delivering high-quality support, we'd love to hear from you. Job Introduction We are looking for an organized and customer-focused Facilities Support Coordinator to join our Facilities Management team at our i2020 estate. This is an exciting opportunity to support the delivery of planned and reactive maintenance services across a diverse estate of approximately 150 sites throughout Northern Ireland. As a key member of the Support Hub, you will coordinate work orders, support compliance and asset management activities, maintain accurate records, and provide excellent customer service to internal and external stakeholders. Working within a fast-paced environment, you will collaborate closely with operational teams, contractors, suppliers, and clients to ensure services are delivered efficiently and in line with contractual KPIs. What you'll do: Manage reactive and planned maintenance work orders from initial request through to completion Accurately log and update service requests received via phone, email, and self-service portals Monitor maintenance performance and elevate issues where necessary Support the delivery of Facilities Management services including maintenance, compliance, and asset management Maintain accurate records within CAFM, QFM, DMS, and related systems Produce reports on maintenance, contractor, and compliance performance Support contractor and supply chain management activities Assist with maintaining PPM schedules and asset registers Provide professional and responsive customer service to clients, occupiers, and contractors Ensure all compliance documentation is received, recorded, and maintained accurately Support continuous improvement initiatives within the Support Hub Provide general administrative support including meeting coordination and office administration What you bring: We're looking for someone who is proactive, highly organised, and able to manage multiple priorities in a busy operational environment. Essential Skills & Experience Qualification equivalent to NVQ level or similar Experience working in a helpdesk, support hub, call centre, or facilities management environment Strong customer service, written, and verbal communication skills Experience coordinating contractors and supply chain partners Good understanding of facilities management procedures, maintenance processes, and engineering compliance best practices Strong IT skills including Microsoft Office, CAFM systems, work ordering systems, and document management systems Experience supporting compliance reporting and performance monitoring Ability to prioritise workloads and solve problems effectively Excellent attention to detail and accuracy Understanding of health & safety and risk management principles What we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
ESTATE AND FACILITIES COORDINATOR Rendall & Rittner • £31,000 - £33,000 • St George Wharf, Vauxhall - SW8 2FH • Mon - Fri 0900 - 17:30 DEVELOPMENT DETAILS Set on the Thames in Vauxhall, this landmark seven acre riverside neighbourhood brings together 1,187 homes within a vibrant, mixed residential community shaped by a major regeneration scheme. You'll work in a dynamic estate environment with landscaped public realm, buzzing local amenities and on site services that keep the place moving. With Vauxhall station just a few minutes' walk, you'll have easy Victoria line and National Rail links across London. This is a 12 month fixed term contract where no two days feel the same. ROLE EXPECTATIONS You will coordinate the smooth running of estate and facilities services, acting as the first point of contact for residents, contractors and colleagues. You'll plan and track works, maintain accurate compliance records, carry out inspections and ensure health and safety standards are consistently met. You'll keep communication flowing, solving problems quickly and keeping stakeholders informed. WHAT SUCCESS LOOKS LIKE Residents feel listened to, updated and delighted with timely resolutions. Planned and reactive works are scheduled, tracked and closed out within SLAs. Compliance documentation, permits and records are accurate, current and audit ready. Risks are identified early and mitigated through proactive inspections and follow up. Contractors are well briefed, safe and deliver to clear scopes and standards. Clear, concise reporting keeps managers and stakeholders confident and informed. HOW YOU'LL SPEND MOST OF YOUR TIME Managing the helpdesk inbox and calls, logging requests and allocating work orders. Coordinating contractors: bookings, inductions, permits to work and RAMS checks. Scheduling and tracking PPM and reactive tasks, updating systems and records. Carrying out regular estate inspections and following up on snags to completion. Maintaining H&S and compliance files, meter reads and statutory testing logs. Raising POs, receipting invoices and preparing concise weekly updates and reports. WHO THIS ROLE IS FOR You're a people focused coordinator who communicates clearly and builds trust. You stay organised under pressure, prioritising calmly in a fast paced setting. You have a keen eye for detail and take pride in tidy records and compliant processes. You're hands on and visible on site, solving problems and seeing actions through. You're confident with technology and quick to learn new systems. EXPERIENCE THAT HELPS Coordination experience within residential estates, facilities or property services. Contractor supervision, permits to work and familiarity with RAMS. Customer service in a premium or front of house environment. Using CAFM or ticketing systems and Microsoft 365. Basic budget administration, POs and invoice processing. WHAT WE OFFER 25 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
07/07/2026
Full time
ESTATE AND FACILITIES COORDINATOR Rendall & Rittner • £31,000 - £33,000 • St George Wharf, Vauxhall - SW8 2FH • Mon - Fri 0900 - 17:30 DEVELOPMENT DETAILS Set on the Thames in Vauxhall, this landmark seven acre riverside neighbourhood brings together 1,187 homes within a vibrant, mixed residential community shaped by a major regeneration scheme. You'll work in a dynamic estate environment with landscaped public realm, buzzing local amenities and on site services that keep the place moving. With Vauxhall station just a few minutes' walk, you'll have easy Victoria line and National Rail links across London. This is a 12 month fixed term contract where no two days feel the same. ROLE EXPECTATIONS You will coordinate the smooth running of estate and facilities services, acting as the first point of contact for residents, contractors and colleagues. You'll plan and track works, maintain accurate compliance records, carry out inspections and ensure health and safety standards are consistently met. You'll keep communication flowing, solving problems quickly and keeping stakeholders informed. WHAT SUCCESS LOOKS LIKE Residents feel listened to, updated and delighted with timely resolutions. Planned and reactive works are scheduled, tracked and closed out within SLAs. Compliance documentation, permits and records are accurate, current and audit ready. Risks are identified early and mitigated through proactive inspections and follow up. Contractors are well briefed, safe and deliver to clear scopes and standards. Clear, concise reporting keeps managers and stakeholders confident and informed. HOW YOU'LL SPEND MOST OF YOUR TIME Managing the helpdesk inbox and calls, logging requests and allocating work orders. Coordinating contractors: bookings, inductions, permits to work and RAMS checks. Scheduling and tracking PPM and reactive tasks, updating systems and records. Carrying out regular estate inspections and following up on snags to completion. Maintaining H&S and compliance files, meter reads and statutory testing logs. Raising POs, receipting invoices and preparing concise weekly updates and reports. WHO THIS ROLE IS FOR You're a people focused coordinator who communicates clearly and builds trust. You stay organised under pressure, prioritising calmly in a fast paced setting. You have a keen eye for detail and take pride in tidy records and compliant processes. You're hands on and visible on site, solving problems and seeing actions through. You're confident with technology and quick to learn new systems. EXPERIENCE THAT HELPS Coordination experience within residential estates, facilities or property services. Contractor supervision, permits to work and familiarity with RAMS. Customer service in a premium or front of house environment. Using CAFM or ticketing systems and Microsoft 365. Basic budget administration, POs and invoice processing. WHAT WE OFFER 25 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
Helpdesk AdministratorHelpdesk AdministratorJob ID276156Posted26-May-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)London - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London.As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.Quality• Manage CAFM system as key user on site including PPM records, reactives and reporting.• Answer calls/email for the business in a timely fashion• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is Contract :• Alongside Contract Support assist with the monthly customer report.• Provide comprehensive reports relating to all jobs raised through the CAFM system.• Analysis and comprehension of reports relating to CAFM system.• Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.• Logging hazards & customer feedback on the QHSE Management Portal• Perform any other duties or responsibilities as requested by the CM or Management Team. Person Specification: • Organised - Works in a structured way. Thinks ahead to prioritise workload• Logical - Works in a clear and consistent manner• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy• Assertiveness - Confident, effective in putting across point of view to others• Persistence - Follows through to resolution QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
03/07/2026
Full time
Helpdesk AdministratorHelpdesk AdministratorJob ID276156Posted26-May-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)London - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London.As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.Quality• Manage CAFM system as key user on site including PPM records, reactives and reporting.• Answer calls/email for the business in a timely fashion• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is Contract :• Alongside Contract Support assist with the monthly customer report.• Provide comprehensive reports relating to all jobs raised through the CAFM system.• Analysis and comprehension of reports relating to CAFM system.• Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.• Logging hazards & customer feedback on the QHSE Management Portal• Perform any other duties or responsibilities as requested by the CM or Management Team. Person Specification: • Organised - Works in a structured way. Thinks ahead to prioritise workload• Logical - Works in a clear and consistent manner• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy• Assertiveness - Confident, effective in putting across point of view to others• Persistence - Follows through to resolution QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
