Description This is seeking a Decisioning Architect to join their Personalisation Strategy and Decisioning team. This role involves embedding the customer contact strategy and optimizing the Pega Customer Decisioning Hub for personalized marketing. The company values hybrid working to balance office presence with home working, ensuring effective team collaboration while prioritizing personalized customer interactions. This position is offered as a 12-month Fixed Term Contract based in either Swindon or London.
24/06/2026
Full time
Description This is seeking a Decisioning Architect to join their Personalisation Strategy and Decisioning team. This role involves embedding the customer contact strategy and optimizing the Pega Customer Decisioning Hub for personalized marketing. The company values hybrid working to balance office presence with home working, ensuring effective team collaboration while prioritizing personalized customer interactions. This position is offered as a 12-month Fixed Term Contract based in either Swindon or London.
We are looking for a 'Decisioning Architect' to join the Personalisation Strategy and Decisioning team within the Group Customer and Communications (GCC) function. We are on an exciting journey to transform our capability to deliver personalised 1:1 customer marketing. We are embarking on a strategy that will see us uplift the technology we use for marketing and transform how we use data to deliver personalised experiences for our customers. This role specifically sits within the 'Personalisation team', and you'll be working for our Decisioning and Contact Strategy Senior Manager. You will be responsible for embedding our overall customer contact strategy while ensuring the wider Personalisation and Customer marketing teams are creating and delivering personalised, relevant, and timely interactions, with our members at the heart. You will also optimise one of our key marketing technology platforms, the Pega Customer Decisioning Hub (CDH) platform, to achieve Society goals with the sophistication and complexity growing in line with the uplift in our data and tech capability. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role are between 31.5 and 35 hours. This is a 12-month Fixed Term Contract. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
24/06/2026
Full time
We are looking for a 'Decisioning Architect' to join the Personalisation Strategy and Decisioning team within the Group Customer and Communications (GCC) function. We are on an exciting journey to transform our capability to deliver personalised 1:1 customer marketing. We are embarking on a strategy that will see us uplift the technology we use for marketing and transform how we use data to deliver personalised experiences for our customers. This role specifically sits within the 'Personalisation team', and you'll be working for our Decisioning and Contact Strategy Senior Manager. You will be responsible for embedding our overall customer contact strategy while ensuring the wider Personalisation and Customer marketing teams are creating and delivering personalised, relevant, and timely interactions, with our members at the heart. You will also optimise one of our key marketing technology platforms, the Pega Customer Decisioning Hub (CDH) platform, to achieve Society goals with the sophistication and complexity growing in line with the uplift in our data and tech capability. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role are between 31.5 and 35 hours. This is a 12-month Fixed Term Contract. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.