The Threat-Led Detection Engineer will design, build, and maintain high-quality threat detections within WTW's Global Information and Cyber Security Defence (ICSD) function, helping WTW detect adversary activity quickly and accurately across its global estate. This is a hands-on engineering role for someone with a strong cyber security mindset and a genuine interest in how attackers operate. You will write and tune detection rules, map coverage to real adversary behaviour, and contribute to a well-maintained, version-controlled detection library. Working closely with SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Incident Response, you will turn intelligence and hunt findings into reliable detections, embracing a threat-led, Detection-as-Code approach. The individual will work as part of a global, multi-disciplined security community with strong support across the business, helping to foster a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a varied and stimulating range of work, and occasional global travel may be required. The role is based in London and follows a hybrid working model, with the expectation of attending the office as and when required on business demand. The Role: The Threat-Led Detection Engineer will build and maintain detections within WTW's Global Cyber Security Defence team. Responsibilities of this role will include: - Design, write, test, and maintain high-fidelity detection rules across SIEM, EDR/XDR, cloud, identity, and network data sources. - Apply a threat-led approach, developing detections mapped to adversary tradecraft using the MITRE ATT&CK framework, the Cyber Kill Chain, and the Diamond Model. - Rapidly create new detections in response to emerging threats, Cyber Threat Intelligence, and incident or hunt findings. - Contribute to the detection library, ensuring detections are version-controlled, documented, tested, and mapped to MITRE ATT&CK coverage. - Tune and optimise existing detections to reduce false positives and continuously improve fidelity. - Practise Detection-as-Code, using Git-based workflows, peer review, and automated testing for detection content. - Validate detections through adversary emulation and testing (e.g. Atomic Red Team) and collaborate on purple-team exercises. - Support the integration of AI and automation into detection and triage workflows, and help build detections for AI/GenAI-specific threats. - Collaborate with SOC, Threat Hunting, CTI, and Incident Response to close detection gaps surfaced during hunts and incidents. - Write clear detection documentation and response guidance so each detection is actionable for analysts. - Onboard and validate new log sources and telemetry to expand detection coverage. - Contribute to detection coverage and quality metrics to help measure and improve detection effectiveness. What you'll bring: We are looking for a candidate for the Threat-Led Detection Engineer role who has the following: Must-have: Strong background in cyber security with hands-on detection engineering, SOC, or threat-hunting experience. Strong cyber security mindset and a solid, thorough understanding of attacker behaviour and the modern threat landscape. Working knowledge of the MITRE ATT&CK framework, the Cyber Kill Chain, and the Diamond Model, with the ability to map detections to them. Hands-on experience writing and tuning detection rules using query languages such as KQL, SPL, EQL, or Sigma on platforms like Microsoft Sentinel, Splunk, Elastic, CrowdStrike, or Microsoft Defender XDR. Ability to develop high-fidelity detections swiftly in response to emerging threats and intelligence. Experience maintaining detection content and contributing to a detection library. Familiarity with Detection-as-Code concepts: Git, version control, and automated testing of detection content. Awareness of AI/ML in security operations and AI-specific threats (e.g. prompt injection, sensitive-data exposure via GenAI), with awareness of the OWASP LLM Top 10 and MITRE ATLAS. Exposure to cloud detection across Azure, AWS, and/or GCP and to cloud and identity log sources (e.g. Entra ID, CloudTrail). Good written and verbal communication skills, able to document detections clearly and collaborate across teams. Good to have: Threat-hunting mindset and experience hunting for novel or emerging threats to feed detection development. Experience with adversary emulation and breach-and-attack-simulation tooling (Atomic Red Team, Caldera) and purple teaming. Scripting skills (e.g. Python, PowerShell) for automation and enrichment. What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
27/06/2026
Full time
The Threat-Led Detection Engineer will design, build, and maintain high-quality threat detections within WTW's Global Information and Cyber Security Defence (ICSD) function, helping WTW detect adversary activity quickly and accurately across its global estate. This is a hands-on engineering role for someone with a strong cyber security mindset and a genuine interest in how attackers operate. You will write and tune detection rules, map coverage to real adversary behaviour, and contribute to a well-maintained, version-controlled detection library. Working closely with SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Incident Response, you will turn intelligence and hunt findings into reliable detections, embracing a threat-led, Detection-as-Code approach. The individual will work as part of a global, multi-disciplined security community with strong support across the business, helping to foster a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a varied and stimulating range of work, and occasional global travel may be required. The role is based in London and follows a hybrid working model, with the expectation of attending the office as and when required on business demand. The Role: The Threat-Led Detection Engineer will build and maintain detections within WTW's Global Cyber Security Defence team. Responsibilities of this role will include: - Design, write, test, and maintain high-fidelity detection rules across SIEM, EDR/XDR, cloud, identity, and network data sources. - Apply a threat-led approach, developing detections mapped to adversary tradecraft using the MITRE ATT&CK framework, the Cyber Kill Chain, and the Diamond Model. - Rapidly create new detections in response to emerging threats, Cyber Threat Intelligence, and incident or hunt findings. - Contribute to the detection library, ensuring detections are version-controlled, documented, tested, and mapped to MITRE ATT&CK coverage. - Tune and optimise existing detections to reduce false positives and continuously improve fidelity. - Practise Detection-as-Code, using Git-based workflows, peer review, and automated testing for detection content. - Validate detections through adversary emulation and testing (e.g. Atomic Red Team) and collaborate on purple-team exercises. - Support the integration of AI and automation into detection and triage workflows, and help build detections for AI/GenAI-specific threats. - Collaborate with SOC, Threat Hunting, CTI, and Incident Response to close detection gaps surfaced during hunts and incidents. - Write clear detection documentation and response guidance so each detection is actionable for analysts. - Onboard and validate new log sources and telemetry to expand detection coverage. - Contribute to detection coverage and quality metrics to help measure and improve detection effectiveness. What you'll bring: We are looking for a candidate for the Threat-Led Detection Engineer role who has the following: Must-have: Strong background in cyber security with hands-on detection engineering, SOC, or threat-hunting experience. Strong cyber security mindset and a solid, thorough understanding of attacker behaviour and the modern threat landscape. Working knowledge of the MITRE ATT&CK framework, the Cyber Kill Chain, and the Diamond Model, with the ability to map detections to them. Hands-on experience writing and tuning detection rules using query languages such as KQL, SPL, EQL, or Sigma on platforms like Microsoft Sentinel, Splunk, Elastic, CrowdStrike, or Microsoft Defender XDR. Ability to develop high-fidelity detections swiftly in response to emerging threats and intelligence. Experience maintaining detection content and contributing to a detection library. Familiarity with Detection-as-Code concepts: Git, version control, and automated testing of detection content. Awareness of AI/ML in security operations and AI-specific threats (e.g. prompt injection, sensitive-data exposure via GenAI), with awareness of the OWASP LLM Top 10 and MITRE ATLAS. Exposure to cloud detection across Azure, AWS, and/or GCP and to cloud and identity log sources (e.g. Entra ID, CloudTrail). Good written and verbal communication skills, able to document detections clearly and collaborate across teams. Good to have: Threat-hunting mindset and experience hunting for novel or emerging threats to feed detection development. Experience with adversary emulation and breach-and-attack-simulation tooling (Atomic Red Team, Caldera) and purple teaming. Scripting skills (e.g. Python, PowerShell) for automation and enrichment. What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Business Analyst Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. As a Business Analyst, you will: Support discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Apply business analysis tools and techniques to assess processes and support the definition of fit for purpose business and technology solutions. Work closely with business and technology stakeholders to support functional & non functional requirements identification, elicitation, and validation. Support the development of solution designs by producing clear and accurate artefacts including functional designs, process flows, sequence diagrams, business rules, and product backlog items. Analyse business and operational data to support insights, validate assumptions, and inform solution and delivery decisions. Contribute to business impact assessments to understand the implications of proposed changes across affected areas. Support business readiness activities for implementations, including input into operational readiness and transition planning. Assist with change activities by contributing to communications and training materials to support adoption. Collaborate with cross functional teams including product, UX/UI, developers, testers, DevOps, and live services throughout the Software Development Lifecycle. Participate in Agile ceremonies (e.g., daily stand ups, sprint planning, backlog grooming, retrospectives) and contribute to backlog refinement ensuring backlog items are ready for development and test. Identify and escape risks, dependencies, and constraints in a timely manner. Develop a working understanding of key technical elements e.g. APIs, databases, and system integration concepts. Operate effectively in a customer facing role, taking ownership of assigned deliverables with appropriate supervision. Advocate and contribute to the delivery of AI enabled solutions that support improved outcomes for clients. Identify and apply opportunities to improve delivery efficiency and day to day ways of working through the practical use of AI. Qualifications Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle. Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery. Experience producing a range of business analysis artefacts, including user stories, functional and non functional requirements, process flows, business rules, and data requirements. Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately. Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues. Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery. Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology. Set Yourself Apart - Technical & Specialist Experience Experience supporting technology enabled or digital delivery initiatives, ideally within complex or regulated environments (e.g., Public Sector). Working understanding of system integration concepts, APIs, and data flows. Familiarity with enterprise platforms or cloud technologies (e.g., AWS, Azure, Salesforce). Awareness of UX principles and exposure to wireframing tools such as Figma or Balsamiq. Curiosity about emerging technologies (e.g., GenAI) and how they may support business solutions and optimise working practices. Demonstrated understanding of how AI can transform businesses and solutions. Exposure to benefits realisation or transition into live service environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
27/06/2026
Full time
Business Analyst Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. As a Business Analyst, you will: Support discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Apply business analysis tools and techniques to assess processes and support the definition of fit for purpose business and technology solutions. Work closely with business and technology stakeholders to support functional & non functional requirements identification, elicitation, and validation. Support the development of solution designs by producing clear and accurate artefacts including functional designs, process flows, sequence diagrams, business rules, and product backlog items. Analyse business and operational data to support insights, validate assumptions, and inform solution and delivery decisions. Contribute to business impact assessments to understand the implications of proposed changes across affected areas. Support business readiness activities for implementations, including input into operational readiness and transition planning. Assist with change activities by contributing to communications and training materials to support adoption. Collaborate with cross functional teams including product, UX/UI, developers, testers, DevOps, and live services throughout the Software Development Lifecycle. Participate in Agile ceremonies (e.g., daily stand ups, sprint planning, backlog grooming, retrospectives) and contribute to backlog refinement ensuring backlog items are ready for development and test. Identify and escape risks, dependencies, and constraints in a timely manner. Develop a working understanding of key technical elements e.g. APIs, databases, and system integration concepts. Operate effectively in a customer facing role, taking ownership of assigned deliverables with appropriate supervision. Advocate and contribute to the delivery of AI enabled solutions that support improved outcomes for clients. Identify and apply opportunities to improve delivery efficiency and day to day ways of working through the practical use of AI. Qualifications Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle. Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery. Experience producing a range of business analysis artefacts, including user stories, functional and non functional requirements, process flows, business rules, and data requirements. Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately. Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues. Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery. Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology. Set Yourself Apart - Technical & Specialist Experience Experience supporting technology enabled or digital delivery initiatives, ideally within complex or regulated environments (e.g., Public Sector). Working understanding of system integration concepts, APIs, and data flows. Familiarity with enterprise platforms or cloud technologies (e.g., AWS, Azure, Salesforce). Awareness of UX principles and exposure to wireframing tools such as Figma or Balsamiq. Curiosity about emerging technologies (e.g., GenAI) and how they may support business solutions and optimise working practices. Demonstrated understanding of how AI can transform businesses and solutions. Exposure to benefits realisation or transition into live service environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Cyber Security Analyst page is loaded Cyber Security Analystlocations: Glasgow: Sentinel Building, Glasgowtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: JR20096Bring your energy to Aggreko as Cyber Security Analyst based in Glasgow . You will play a key role in managing and mitigating information and IT risks within Aggreko's estate.Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance). Generous holiday entitlement, with option to 'buy' or 'sell'. A focus on continued personal development. Paid time off work for volunteering in the community. Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle. What you'll do: Execute information security control testing across defined frameworks and regulatory requirements, ensuring results are evidence based, repeatable, and audit ready. Design and maintain automated evidence collation processes to reduce manual effort and improve consistency of assurance activities. Support risk reduction initiatives through tracking, coordination, and timely follow up of agreed risk treatment plans. Drive exception management processes, ensuring exceptions are clearly documented, time bound, risk assessed, and reviewed appropriately. Coordinate and support periodic user access reviews, working with system owners to validate access, remediate gaps, and retain evidence. Produce clear, accurate compliance and risk reporting for internal stakeholders, auditors, and customer assurance activities. Act as a central point of coordination between IT, Digital and transformation initiatives, Procurement, Legal, Sales, Service Desk, Internal Audit, and external third parties for risk and compliance related matters. You'll have the following skills and experience: Experience in an information security, cyber risk, or GRC role with practical involvement in risk management, control testing, audit support, or compliance activities. Strong understanding of information security frameworks and standards such as ISO 27001, NIST, or equivalent, and how controls operate in practice. Proven experience gathering, validating, and maintaining audit ready evidence and supporting internal or external audits and customer assurance. Working knowledge of risk management, including risk assessment, treatment tracking, exception management, and access reviews. Analytical mindset with attention to detail and the ability to objectively assess control effectiveness using evidence and data. Experience improving or automating assurance and evidence collection processes to reduce manual effort and improve consistency. Clear written and verbal communication skills, able to explain risks, controls, and actions to both technical and non technical stakeholders. Strong stakeholder coordination skills across IT, digital initiatives, procurement, legal, service desk, internal audit, and third parties. Organised and outcome focused, able to manage multiple assurance activities, follow ups, and dependencies in parallel.Find out more and apply now.Bring your energy. Grow your career.LI-AM1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
27/06/2026
Full time
Cyber Security Analyst page is loaded Cyber Security Analystlocations: Glasgow: Sentinel Building, Glasgowtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: JR20096Bring your energy to Aggreko as Cyber Security Analyst based in Glasgow . You will play a key role in managing and mitigating information and IT risks within Aggreko's estate.Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance). Generous holiday entitlement, with option to 'buy' or 'sell'. A focus on continued personal development. Paid time off work for volunteering in the community. Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle. What you'll do: Execute information security control testing across defined frameworks and regulatory requirements, ensuring results are evidence based, repeatable, and audit ready. Design and maintain automated evidence collation processes to reduce manual effort and improve consistency of assurance activities. Support risk reduction initiatives through tracking, coordination, and timely follow up of agreed risk treatment plans. Drive exception management processes, ensuring exceptions are clearly documented, time bound, risk assessed, and reviewed appropriately. Coordinate and support periodic user access reviews, working with system owners to validate access, remediate gaps, and retain evidence. Produce clear, accurate compliance and risk reporting for internal stakeholders, auditors, and customer assurance activities. Act as a central point of coordination between IT, Digital and transformation initiatives, Procurement, Legal, Sales, Service Desk, Internal Audit, and external third parties for risk and compliance related matters. You'll have the following skills and experience: Experience in an information security, cyber risk, or GRC role with practical involvement in risk management, control testing, audit support, or compliance activities. Strong understanding of information security frameworks and standards such as ISO 27001, NIST, or equivalent, and how controls operate in practice. Proven experience gathering, validating, and maintaining audit ready evidence and supporting internal or external audits and customer assurance. Working knowledge of risk management, including risk assessment, treatment tracking, exception management, and access reviews. Analytical mindset with attention to detail and the ability to objectively assess control effectiveness using evidence and data. Experience improving or automating assurance and evidence collection processes to reduce manual effort and improve consistency. Clear written and verbal communication skills, able to explain risks, controls, and actions to both technical and non technical stakeholders. Strong stakeholder coordination skills across IT, digital initiatives, procurement, legal, service desk, internal audit, and third parties. Organised and outcome focused, able to manage multiple assurance activities, follow ups, and dependencies in parallel.Find out more and apply now.Bring your energy. Grow your career.LI-AM1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low , medium , and high energy X ray technology-or multiple X ray technologies-to address each customer's unique security application requirements. Location: On site at Redhill Surrey Role Overview We're looking for a talented and proactive Business Analyst to join our team and support enterprise systems across Sales, Supply Chain, Manufacturing, Service, HR, and Finance. This is a dynamic role that blends strategic thinking with hands on problem solving, offering the opportunity to work on projects of varying scale and complexity. You'll collaborate closely with stakeholders across departments to identify opportunities for improvement, resolve application issues, and design innovative solutions that enhance business processes and system functionality. Responsibilities Partner with IT Application Managers to prioritize and deliver business requirements and process enhancements. Engage with business users to identify and implement system and process improvements. Conduct interviews to gather detailed business and technical requirements. Analyze data to identify trends and support strategic decision making. Lead major projects, including requirements gathering, process mapping, test planning, and execution. Ensure compliance with IT standards for documentation, design, use cases, and training materials. Develop reports for ERP, CRM, and BI systems tailored to management and customer needs. Assist in designing data models and databases aligned with business goals. Provide Tier 2 and Tier 3 support for enterprise application issues and queries. Champion the effective use of technology across the organization. Deliver end user training and create comprehensive training guides and documentation. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor's degree or equivalent professional experience preferred. Minimum 5 years' experience in business analysis, project management, or related fields. At least 3 years' experience with Manufacturing Execution Systems (MES), ideally supporting custom-built solutions. Hands on experience with D365 Finance & Operations and CRM is highly desirable. Strong communication, organizational, and documentation skills.
27/06/2026
Full time
Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low , medium , and high energy X ray technology-or multiple X ray technologies-to address each customer's unique security application requirements. Location: On site at Redhill Surrey Role Overview We're looking for a talented and proactive Business Analyst to join our team and support enterprise systems across Sales, Supply Chain, Manufacturing, Service, HR, and Finance. This is a dynamic role that blends strategic thinking with hands on problem solving, offering the opportunity to work on projects of varying scale and complexity. You'll collaborate closely with stakeholders across departments to identify opportunities for improvement, resolve application issues, and design innovative solutions that enhance business processes and system functionality. Responsibilities Partner with IT Application Managers to prioritize and deliver business requirements and process enhancements. Engage with business users to identify and implement system and process improvements. Conduct interviews to gather detailed business and technical requirements. Analyze data to identify trends and support strategic decision making. Lead major projects, including requirements gathering, process mapping, test planning, and execution. Ensure compliance with IT standards for documentation, design, use cases, and training materials. Develop reports for ERP, CRM, and BI systems tailored to management and customer needs. Assist in designing data models and databases aligned with business goals. Provide Tier 2 and Tier 3 support for enterprise application issues and queries. Champion the effective use of technology across the organization. Deliver end user training and create comprehensive training guides and documentation. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor's degree or equivalent professional experience preferred. Minimum 5 years' experience in business analysis, project management, or related fields. At least 3 years' experience with Manufacturing Execution Systems (MES), ideally supporting custom-built solutions. Hands on experience with D365 Finance & Operations and CRM is highly desirable. Strong communication, organizational, and documentation skills.
Senior Business Analyst (Technical) Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement. We are seeking a Technically orientated Senior Business Analyst to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You'll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you'll help ensure solutions are user focused, technically feasible, and aligned to strategic business goals-making a tangible impact from discovery through to product launch. Responsibilities Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Bridge the gap between business and technology, taking ownership of process analysis and shaping fit for purpose transformational solutions. Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices. Lead functional & non-functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement. Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade offs, and evidence based recommendations that support senior stakeholder decision making. Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies. Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed. Plan and coordinate business readiness activities for large scale implementations, ensuring operational readiness for the target operating model. Lead business change activities, including defining communication strategies and designing training approaches to support adoption. Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems. Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk, and delivery dependencies. Proactively identify, communicate, and manage technical constraints, risks, and dependencies. Demonstrate strong understanding of system integration, APIs, and data considerations, translating technical concepts for non technical stakeholders. Operate independently in a high impact, customer facing role, providing direction, assurance, and thought leadership within the delivery team. Lead and shape the adoption of AI enabled solutions that support improved outcomes for clients. Strategically drive AI led efficiencies across delivery practices, influencing ways of working, standards, and continuous improvement. Qualification Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation, and management. Ability to independently understand complex business problems and lead the translation of business needs into high quality requirements and solution designs. Extensive experience producing and assuring business analysis artefacts including user stories, functional and non functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision making. Proven ability to manage and influence senior stakeholders, facilitating alignment across business and technology teams. Extensive experience leading business impact assessments and clearly articulating change impacts, dependencies, and risks. Experience leading, coaching, and/or mentoring other business analysts, setting clear direction, assuring quality of outcomes, and supporting capability development within the team. Strong experience operating within Agile (Scrum/Kanban) and/or Waterfall delivery environments, shaping analysis approaches to suit delivery context. Ability to lead backlog refinement and prioritisation activities, ensuring alignment to value, risk, and delivery dependencies. Experience providing direction and support across testing phases, including complex defect triage and resolution. Confident use of tools such as JIRA, Confluence, Visio, and Excel to drive analysis, reporting, and delivery outcomes. Set Yourself Apart - Technical & Specialist Experience Significant experience delivering technology enabled or digital transformation programmes, ideally within large scale or regulated environments (e.g. Public Sector). Strong understanding of system integration, APIs, and data considerations, with the ability to translate technical concepts for non technical audiences. Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce). Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools. Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value led way. Demonstrated the understanding of how AI can transform businesses and solutions. Experience supporting benefits realisation and embedding change into live operational environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
27/06/2026
Full time
Senior Business Analyst (Technical) Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement. We are seeking a Technically orientated Senior Business Analyst to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You'll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you'll help ensure solutions are user focused, technically feasible, and aligned to strategic business goals-making a tangible impact from discovery through to product launch. Responsibilities Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Bridge the gap between business and technology, taking ownership of process analysis and shaping fit for purpose transformational solutions. Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices. Lead functional & non-functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement. Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade offs, and evidence based recommendations that support senior stakeholder decision making. Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies. Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed. Plan and coordinate business readiness activities for large scale implementations, ensuring operational readiness for the target operating model. Lead business change activities, including defining communication strategies and designing training approaches to support adoption. Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems. Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk, and delivery dependencies. Proactively identify, communicate, and manage technical constraints, risks, and dependencies. Demonstrate strong understanding of system integration, APIs, and data considerations, translating technical concepts for non technical stakeholders. Operate independently in a high impact, customer facing role, providing direction, assurance, and thought leadership within the delivery team. Lead and shape the adoption of AI enabled solutions that support improved outcomes for clients. Strategically drive AI led efficiencies across delivery practices, influencing ways of working, standards, and continuous improvement. Qualification Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation, and management. Ability to independently understand complex business problems and lead the translation of business needs into high quality requirements and solution designs. Extensive experience producing and assuring business analysis artefacts including user stories, functional and non functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision making. Proven ability to manage and influence senior stakeholders, facilitating alignment across business and technology teams. Extensive experience leading business impact assessments and clearly articulating change impacts, dependencies, and risks. Experience leading, coaching, and/or mentoring other business analysts, setting clear direction, assuring quality of outcomes, and supporting capability development within the team. Strong experience operating within Agile (Scrum/Kanban) and/or Waterfall delivery environments, shaping analysis approaches to suit delivery context. Ability to lead backlog refinement and prioritisation activities, ensuring alignment to value, risk, and delivery dependencies. Experience providing direction and support across testing phases, including complex defect triage and resolution. Confident use of tools such as JIRA, Confluence, Visio, and Excel to drive analysis, reporting, and delivery outcomes. Set Yourself Apart - Technical & Specialist Experience Significant experience delivering technology enabled or digital transformation programmes, ideally within large scale or regulated environments (e.g. Public Sector). Strong understanding of system integration, APIs, and data considerations, with the ability to translate technical concepts for non technical audiences. Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce). Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools. Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value led way. Demonstrated the understanding of how AI can transform businesses and solutions. Experience supporting benefits realisation and embedding change into live operational environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We are seeking a highly skilled candidate with exceptional and demonstrable technical abilities in SQL, capable of developing robust reporting solutions to meet varied customer requirements. The successful applicant will have a minimum of 3 years experience working with SQL, databases and data warehouses to produce reports and scope for improvements. Understanding of RiO and other patient management systems will be advantageous. Therefore proven experience in extracting, merging, and manipulating datasets from multiple IT platforms is essential, alongside a track record of solving complex data quality issues. The role demands a thorough understanding of SQL, operational standards, information datasets, and key performance measures, working collaboratively with clinicians, managers, and staff to deliver data-driven insights and champion the roll out of the Business Information System (BIS). This is fixed term maternity cover for 12-15 months This vacancy may be closed before the advertised end date if a high volume of applications are received Main duties of the job Develop, code, test, and implement efficient and reliable database schemes, as well as SQL queries, views, stored procedures, and triggers to support business intelligence initiatives Utilise tools such as SQL, SQL Server Reporting Services (SSRS), Excel, and Power BI to automate scheduled reporting, organise and prepare data for analysis, and provide actionable insights Assist Performance and Information Manager and Head of Data Services to meet department objectives Line management of junior staff Strong communication and collaboration skills as will work with different colleagues, managers and teams About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We're Kind We Listen We Care Job responsibilities Develop, code, test, and implement efficient and reliable database schemas, as well as SQL queries, views, stored procedures, and triggers to support business intelligence initiatives Utilise tools such as SQL, SQL Server Reporting Services (SSRS), Excel, and Power BI to automate scheduled reporting, organise and prepare data for analysis, and provide actionable insights Manage and organise comprehensive data reports for external submissions e.g. MHSDS, CSDS to NHSE, commissioners, and partners. To act as a source of analytical expertise and advise operational teams on the interpretation of performance information and data standards Provide a high-quality customer focused service to colleagues throughout the Trust ensuring that their information needs are met Play an active role in the monitoring and improvement of information across the organisation Take responsibility for resolving problems with the Business Information System (BIS) on behalf of the directorates Work closely with the development team to ensure that new business and analytical reports meet the needs of internal and external stakeholders Work in collaboration with technical development and initiate service and system enhancements on behalf of the services to meet changing customer demand and in the development and maintenance of BI applications Be highly organised and able to manage his/her own workload in response to changing demands and deadlines Regularly audit own working practices, identify and implement changes to reflect improved ways of working The post holder will be the lead analyst on specific projects and working groups To support the delivery of new/enhanced reporting system developments assisting clinicians and providing training where appropriate Ability to understand and interpret complex adhoc requests and respond appropriately to tight deadlines. This will entail the analysis, investigation and resolution of complex information issues Develop training and guidance for clinicians to support data quality, data definitions and the use and interpretation of BI reporting Ensure that all documentation produced is developed, maintained and published in accordance with departmental standards Share knowledge and experience with other members of department on a regular basis Ability to train and coordinate the work of junior staff in the department, including supervision Using highly developed specialist knowledge of services to enable presentation of complex and contentious reports to clinical colleagues Undertakes any other duties as required which are consistent with the grade and nature of the post Demonstrates a proactive approach to responsibilities and exhibits customer focused thinking Management/Leadership responsibilities Plan and manage the day to day work of post holder. Line management of junior staff Deputise for the Performance and Information Manager Liaise with Business and Service Improvement Managers to ensure that all business and analytics reports meet their requirements Assist Performance and Information Manager and Head of Data Services to meet department objectives Leading in various meetings with different stakeholders Responsible for owning and delivering a continuous training programme for the directorates and other areas of the Trust as appropriate Ensure that all reporting protocols are documented Devise best practice principles and assist in the implementation of these across the department Communication and Collaboration Strong communication and relationship skills are essential for this role. The post holder will develop and maintain relationships with directorate colleagues such as business managers, support officers, service managers, and team leaders. The post holder must have strong written communication skills to produce clear training materials and reports. The post holder may liaise with BSU and local authority staff to address reporting queries. Hold meetings as needed across the organisation to manage data matters. Delivers complex business and analytical information in various formats across the Trust and be able to adapt communication to suit the audience. Ensures that potentially contentious and sensitive information is clearly communicated especially where there may be barriers to understanding. Regularly assesses directorate needs through research and surveys, then applies findings to enhance personal, Trust, and departmental performance. General To proactively manage and discharge the responsibilities of the post through organising own workload, priorities, and deadlines To have a commitment to service improvement, effective change management and excellent communication skills To have an understanding of health related and service provision issues in all service directorates within Oxleas To work in accordance with Trust Policies and Procedures at all times Always follow the Trusts Information Security Policy and avoid any actions that could breach confidentiality To attend meetings as required Person Specification Education/Qualifications Masters Degree or Equivalent Experience 3-5 years Experience External Data Collections/Submissions MHSDS, CSDS, NHSE etc Technical Skills SQL Server SSRS, SSAS, SSIS PowerBI MS Office IT Systems and Databases Other Skills Management/planning/organisational skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
27/06/2026
Full time
We are seeking a highly skilled candidate with exceptional and demonstrable technical abilities in SQL, capable of developing robust reporting solutions to meet varied customer requirements. The successful applicant will have a minimum of 3 years experience working with SQL, databases and data warehouses to produce reports and scope for improvements. Understanding of RiO and other patient management systems will be advantageous. Therefore proven experience in extracting, merging, and manipulating datasets from multiple IT platforms is essential, alongside a track record of solving complex data quality issues. The role demands a thorough understanding of SQL, operational standards, information datasets, and key performance measures, working collaboratively with clinicians, managers, and staff to deliver data-driven insights and champion the roll out of the Business Information System (BIS). This is fixed term maternity cover for 12-15 months This vacancy may be closed before the advertised end date if a high volume of applications are received Main duties of the job Develop, code, test, and implement efficient and reliable database schemes, as well as SQL queries, views, stored procedures, and triggers to support business intelligence initiatives Utilise tools such as SQL, SQL Server Reporting Services (SSRS), Excel, and Power BI to automate scheduled reporting, organise and prepare data for analysis, and provide actionable insights Assist Performance and Information Manager and Head of Data Services to meet department objectives Line management of junior staff Strong communication and collaboration skills as will work with different colleagues, managers and teams About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We're Kind We Listen We Care Job responsibilities Develop, code, test, and implement efficient and reliable database schemas, as well as SQL queries, views, stored procedures, and triggers to support business intelligence initiatives Utilise tools such as SQL, SQL Server Reporting Services (SSRS), Excel, and Power BI to automate scheduled reporting, organise and prepare data for analysis, and provide actionable insights Manage and organise comprehensive data reports for external submissions e.g. MHSDS, CSDS to NHSE, commissioners, and partners. To act as a source of analytical expertise and advise operational teams on the interpretation of performance information and data standards Provide a high-quality customer focused service to colleagues throughout the Trust ensuring that their information needs are met Play an active role in the monitoring and improvement of information across the organisation Take responsibility for resolving problems with the Business Information System (BIS) on behalf of the directorates Work closely with the development team to ensure that new business and analytical reports meet the needs of internal and external stakeholders Work in collaboration with technical development and initiate service and system enhancements on behalf of the services to meet changing customer demand and in the development and maintenance of BI applications Be highly organised and able to manage his/her own workload in response to changing demands and deadlines Regularly audit own working practices, identify and implement changes to reflect improved ways of working The post holder will be the lead analyst on specific projects and working groups To support the delivery of new/enhanced reporting system developments assisting clinicians and providing training where appropriate Ability to understand and interpret complex adhoc requests and respond appropriately to tight deadlines. This will entail the analysis, investigation and resolution of complex information issues Develop training and guidance for clinicians to support data quality, data definitions and the use and interpretation of BI reporting Ensure that all documentation produced is developed, maintained and published in accordance with departmental standards Share knowledge and experience with other members of department on a regular basis Ability to train and coordinate the work of junior staff in the department, including supervision Using highly developed specialist knowledge of services to enable presentation of complex and contentious reports to clinical colleagues Undertakes any other duties as required which are consistent with the grade and nature of the post Demonstrates a proactive approach to responsibilities and exhibits customer focused thinking Management/Leadership responsibilities Plan and manage the day to day work of post holder. Line management of junior staff Deputise for the Performance and Information Manager Liaise with Business and Service Improvement Managers to ensure that all business and analytics reports meet their requirements Assist Performance and Information Manager and Head of Data Services to meet department objectives Leading in various meetings with different stakeholders Responsible for owning and delivering a continuous training programme for the directorates and other areas of the Trust as appropriate Ensure that all reporting protocols are documented Devise best practice principles and assist in the implementation of these across the department Communication and Collaboration Strong communication and relationship skills are essential for this role. The post holder will develop and maintain relationships with directorate colleagues such as business managers, support officers, service managers, and team leaders. The post holder must have strong written communication skills to produce clear training materials and reports. The post holder may liaise with BSU and local authority staff to address reporting queries. Hold meetings as needed across the organisation to manage data matters. Delivers complex business and analytical information in various formats across the Trust and be able to adapt communication to suit the audience. Ensures that potentially contentious and sensitive information is clearly communicated especially where there may be barriers to understanding. Regularly assesses directorate needs through research and surveys, then applies findings to enhance personal, Trust, and departmental performance. General To proactively manage and discharge the responsibilities of the post through organising own workload, priorities, and deadlines To have a commitment to service improvement, effective change management and excellent communication skills To have an understanding of health related and service provision issues in all service directorates within Oxleas To work in accordance with Trust Policies and Procedures at all times Always follow the Trusts Information Security Policy and avoid any actions that could breach confidentiality To attend meetings as required Person Specification Education/Qualifications Masters Degree or Equivalent Experience 3-5 years Experience External Data Collections/Submissions MHSDS, CSDS, NHSE etc Technical Skills SQL Server SSRS, SSAS, SSIS PowerBI MS Office IT Systems and Databases Other Skills Management/planning/organisational skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
2nd Line Infrastructure & Desktop Support Analyst Department: Information Technology Employment Type: Permanent Location: London Description Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We're looking for an experienced 2nd Line Infrastructure and Desktop Support Analyst to join our IT team, providing a blend of hands-on desktop support and infrastructure expertise across our business. Acting as a key escalation point for complex technical issues, you'll support a broad range of technologies including end-user devices, Microsoft 365, cloud services, networks and core infrastructure, helping to ensure colleagues have reliable access to the systems they need every day. Key Responsibilities Provisioning, configuring, and maintaining end-user devices whilst delivering excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations Fix issues across desktops, laptops, printers, mobiles, and other hardware Visit local depots to install, configure, and repair kit (PCs, servers, switches) Managing lifecycle activities: setup, patching, upgrades, and decommissioning Troubleshooting hardware and software issues for users across the organisation Diagnose and resolve server, network, and core application incidents within SLA targets, performing root cause analysis and implementing permanent fixes to prevent recurrence Monitor system performance, availability, and capacity across infrastructure components Apply patches, firmware updates, and configuration changes following change control procedures Implementing and maintaining endpoint protection (antivirus, encryption, device management policies) Ensuring compliance with cybersecurity standards (e.g., MFA, disk encryption, secure configurations) Support LAN/WAN, VPN, and wireless network configurations and troubleshooting Support the administration of Microsoft 365, Azure AD, and other cloud infrastructure services Provide documentation, knowledge sharing, and technical guidance to team members, 1st Line and end-users Liaise with 3rd Line / Specialist teams, vendors, and partners to resolve advanced technical issues Participate in infrastructure projects, deployments, and upgrades Skills, Knowledge and Expertise Previous experience in a similar role Experience of working in large and complex IT enterprise Experience of supporting WAN/LAN networks and switches and VPNs Experience with on-premise and cloud identity services, eg Microsoft Entra and Active Directory ITIL Foundation qualified (preferred) Experience of: Helpdesk management - Logging, triaging, assigning and resolving internal support incidents & service requests Asset management - Hardware & Software Desktop and laptop builds Software installation and configuration Active Directory User, computer and group management O365 & Microsoft Teams user administration Monitoring - Backups, Alerts VMware vSphere Administration Strong analytical and problem-solving skills Excellent communication and team working skills; promotes open and effective communication Overcomes obstacles and adapts approach to achieve outstanding results Bias for action - does things before being asked to or forced to by events (proactive not reactive) Progresses issues, even when only partial information is available Actively seeks out know-how and best practice, related to own area of contribution Demonstrates shared commitment to team success High attention to detail and organisational skills Ethical, client-focused approach with a commitment to confidentiality. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance:Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance:Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family. Employee discount platform:Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
27/06/2026
Full time
2nd Line Infrastructure & Desktop Support Analyst Department: Information Technology Employment Type: Permanent Location: London Description Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We're looking for an experienced 2nd Line Infrastructure and Desktop Support Analyst to join our IT team, providing a blend of hands-on desktop support and infrastructure expertise across our business. Acting as a key escalation point for complex technical issues, you'll support a broad range of technologies including end-user devices, Microsoft 365, cloud services, networks and core infrastructure, helping to ensure colleagues have reliable access to the systems they need every day. Key Responsibilities Provisioning, configuring, and maintaining end-user devices whilst delivering excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations Fix issues across desktops, laptops, printers, mobiles, and other hardware Visit local depots to install, configure, and repair kit (PCs, servers, switches) Managing lifecycle activities: setup, patching, upgrades, and decommissioning Troubleshooting hardware and software issues for users across the organisation Diagnose and resolve server, network, and core application incidents within SLA targets, performing root cause analysis and implementing permanent fixes to prevent recurrence Monitor system performance, availability, and capacity across infrastructure components Apply patches, firmware updates, and configuration changes following change control procedures Implementing and maintaining endpoint protection (antivirus, encryption, device management policies) Ensuring compliance with cybersecurity standards (e.g., MFA, disk encryption, secure configurations) Support LAN/WAN, VPN, and wireless network configurations and troubleshooting Support the administration of Microsoft 365, Azure AD, and other cloud infrastructure services Provide documentation, knowledge sharing, and technical guidance to team members, 1st Line and end-users Liaise with 3rd Line / Specialist teams, vendors, and partners to resolve advanced technical issues Participate in infrastructure projects, deployments, and upgrades Skills, Knowledge and Expertise Previous experience in a similar role Experience of working in large and complex IT enterprise Experience of supporting WAN/LAN networks and switches and VPNs Experience with on-premise and cloud identity services, eg Microsoft Entra and Active Directory ITIL Foundation qualified (preferred) Experience of: Helpdesk management - Logging, triaging, assigning and resolving internal support incidents & service requests Asset management - Hardware & Software Desktop and laptop builds Software installation and configuration Active Directory User, computer and group management O365 & Microsoft Teams user administration Monitoring - Backups, Alerts VMware vSphere Administration Strong analytical and problem-solving skills Excellent communication and team working skills; promotes open and effective communication Overcomes obstacles and adapts approach to achieve outstanding results Bias for action - does things before being asked to or forced to by events (proactive not reactive) Progresses issues, even when only partial information is available Actively seeks out know-how and best practice, related to own area of contribution Demonstrates shared commitment to team success High attention to detail and organisational skills Ethical, client-focused approach with a commitment to confidentiality. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance:Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance:Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family. Employee discount platform:Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
The Opportunity The IT Trainer / Process Analyst will be responsible for designing and delivering IT training, improving employee technical skills, and supporting the Head of ICT with process analysis and business improvement activity. The role will help ensure that staff are confident in using the firm's systems and that processes are documented, reviewed and improved to support efficient, secure and compliant ways of working across the business. This role is based within a UK legal practice and requires an understanding of confidentiality, data protection and the importance of accuracy when supporting legal and business support teams. This is an office-based role, where regular travel to all branch offices is required (for general support and delivery of training purposes) so your own transport will be required. This role is for a fixed contract duration of 18 months. The Role This role will see the successful candidate undertaking a multitude of tasks, including: Identify IT training needs for users across all offices and business areas. Design, maintain and update training materials, user guides, process notes and training videos to support systems and business processes. Deliver IT and Microsoft 365 training, including Outlook, Word, Excel, Teams and Copilot, to staff at all levels. Deliver training on the firm's practice management, case management, document management and other legal technology systems as required, including follow up, refresher and ad hoc training sessions in response to business needs, system changes and identified skills gaps. Lead the delivery of the induction programme for new starters, including core systems and process training. Provide in person support and practical guidance to staff following training sessions, upgrades and process changes. Support user queries across software applications, including the practice management system and other business critical platforms. Work with departments to map, review and document current and future state processes, identify inefficiencies, risks and opportunities for improvement, and recommend practical solutions through better use of technology and standardised ways of working. Provide support for workflow design, testing and continuous improvement within the practice management system. Produce and maintain standard operating procedures, process maps and user guidance to support consistent working practices across the firm. Evaluate training effectiveness through feedback, observation and identified support trends, and update materials and delivery methods accordingly. The Candidate The ideal candidate will be adept at managing multiple tasks and have a good attention to detail. They should be a team player who can quickly gain the trust of their team and colleagues as well providing in depth support to employees where needed. We are looking for a candidate who: Has previous experience delivering IT systems training, including Microsoft applications such as Word, Excel, Outlook and Teams. Can demonstrate excellent communication skills, both written and verbal. Has strong presentation and facilitation skills, with the ability to deliver training to users at all levels. Can show excellent attention to detail, professionalism and the ability to handle confidential information appropriately. Has the ability to work professionally, independently and collaboratively across departments. Takes a flexible approach to arranging and delivering training, including formats such as lunch and learn sessions and occasional support outside standard hours when required. Has prior experience of process improvement, process mapping, documenting procedures or supporting business change. Has awareness of confidentiality, information security and UK data protection requirements in a professional services environment. Spire Solicitors LLP is one of the largest legal firms in the region. With our head office in the heart of Norwich city centre, we have a strong regional presence with offices in market towns throughout Norfolk including Attleborough, Aylsham, Dereham, Diss, Watton and Wymondham. We offer a comprehensive range of legal advice and we pride ourselves on our friendly and personable culture. Benefits Healthcare cash plan with Bupa Contributory pension scheme 25 days' annual leave (FTE), plus Bank Holidays 2 self care days per year (FTE) 3.5 days paid "close down" days at Christmas Personal Development Plan to support your career Wellbeing Champions to support your wellbeing within the firm Agile/Flexi Working Policy Staff events, and an active social committee A collaborative and engaging company culture Equal Opportunities Spire Solicitors LLP is an equal opportunity employer with all applicants considered for interview and potential subsequent employment without regard to disability, gender identity, race, sex, sexual orientation, or any other legally protected status.
27/06/2026
Full time
The Opportunity The IT Trainer / Process Analyst will be responsible for designing and delivering IT training, improving employee technical skills, and supporting the Head of ICT with process analysis and business improvement activity. The role will help ensure that staff are confident in using the firm's systems and that processes are documented, reviewed and improved to support efficient, secure and compliant ways of working across the business. This role is based within a UK legal practice and requires an understanding of confidentiality, data protection and the importance of accuracy when supporting legal and business support teams. This is an office-based role, where regular travel to all branch offices is required (for general support and delivery of training purposes) so your own transport will be required. This role is for a fixed contract duration of 18 months. The Role This role will see the successful candidate undertaking a multitude of tasks, including: Identify IT training needs for users across all offices and business areas. Design, maintain and update training materials, user guides, process notes and training videos to support systems and business processes. Deliver IT and Microsoft 365 training, including Outlook, Word, Excel, Teams and Copilot, to staff at all levels. Deliver training on the firm's practice management, case management, document management and other legal technology systems as required, including follow up, refresher and ad hoc training sessions in response to business needs, system changes and identified skills gaps. Lead the delivery of the induction programme for new starters, including core systems and process training. Provide in person support and practical guidance to staff following training sessions, upgrades and process changes. Support user queries across software applications, including the practice management system and other business critical platforms. Work with departments to map, review and document current and future state processes, identify inefficiencies, risks and opportunities for improvement, and recommend practical solutions through better use of technology and standardised ways of working. Provide support for workflow design, testing and continuous improvement within the practice management system. Produce and maintain standard operating procedures, process maps and user guidance to support consistent working practices across the firm. Evaluate training effectiveness through feedback, observation and identified support trends, and update materials and delivery methods accordingly. The Candidate The ideal candidate will be adept at managing multiple tasks and have a good attention to detail. They should be a team player who can quickly gain the trust of their team and colleagues as well providing in depth support to employees where needed. We are looking for a candidate who: Has previous experience delivering IT systems training, including Microsoft applications such as Word, Excel, Outlook and Teams. Can demonstrate excellent communication skills, both written and verbal. Has strong presentation and facilitation skills, with the ability to deliver training to users at all levels. Can show excellent attention to detail, professionalism and the ability to handle confidential information appropriately. Has the ability to work professionally, independently and collaboratively across departments. Takes a flexible approach to arranging and delivering training, including formats such as lunch and learn sessions and occasional support outside standard hours when required. Has prior experience of process improvement, process mapping, documenting procedures or supporting business change. Has awareness of confidentiality, information security and UK data protection requirements in a professional services environment. Spire Solicitors LLP is one of the largest legal firms in the region. With our head office in the heart of Norwich city centre, we have a strong regional presence with offices in market towns throughout Norfolk including Attleborough, Aylsham, Dereham, Diss, Watton and Wymondham. We offer a comprehensive range of legal advice and we pride ourselves on our friendly and personable culture. Benefits Healthcare cash plan with Bupa Contributory pension scheme 25 days' annual leave (FTE), plus Bank Holidays 2 self care days per year (FTE) 3.5 days paid "close down" days at Christmas Personal Development Plan to support your career Wellbeing Champions to support your wellbeing within the firm Agile/Flexi Working Policy Staff events, and an active social committee A collaborative and engaging company culture Equal Opportunities Spire Solicitors LLP is an equal opportunity employer with all applicants considered for interview and potential subsequent employment without regard to disability, gender identity, race, sex, sexual orientation, or any other legally protected status.
IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties Familiarity with core banking systems or financial applications Provide first/Second level support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) - Image creation, management and deployments. Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Understanding of cybersecurity measures. Perform routine system backups and assist with disaster recovery operations. Monitor system performance and report abnormalities to senior IT staff Assist with software updates, patches, and antivirus management. Exposure to following Fortinet solutions - fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills Proficient in common operating systems (Linux - Redhat & Ubuntu, Windows OS -Win10 & 11) Software proficiency - 0365, Sharepoint and Teams - Banking Applications Networking (IT) Proficient in programming languages & Automation (good to have) Project management Data analysis Excellent troubleshooting and problem-solving skills. AV Support Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.
27/06/2026
Full time
IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties Familiarity with core banking systems or financial applications Provide first/Second level support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) - Image creation, management and deployments. Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Understanding of cybersecurity measures. Perform routine system backups and assist with disaster recovery operations. Monitor system performance and report abnormalities to senior IT staff Assist with software updates, patches, and antivirus management. Exposure to following Fortinet solutions - fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills Proficient in common operating systems (Linux - Redhat & Ubuntu, Windows OS -Win10 & 11) Software proficiency - 0365, Sharepoint and Teams - Banking Applications Networking (IT) Proficient in programming languages & Automation (good to have) Project management Data analysis Excellent troubleshooting and problem-solving skills. AV Support Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.
Total System Services Processing Europe Ltd
City, York
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
27/06/2026
Full time
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Data AnalystApplylocations: UK London: UK Bristol: UK Edinburgh: UK Glasgow: UK Chichestertime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR105389 About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The Role The Data Analyst works in the Quality Assurance and Audit (QA&A) Team which has responsibilities for contributing to the embedding of quality throughout the Aptia administration business.You will play a key role in ensuring accurate and timely data analysis is provided to our internal stakeholders in order to support our clients. You will work closely with both UK and India QA&A Data Analysts, ensuring data is processed efficiently and potential issues are identified early.You will be checking data production and manipulation of data and providing verification and sign off to the Aptia Administration teams prior to the data being issued externally.The Data Analyst will act as an ambassador for Aptia at all times and will be conversant with best practice and will continually look to improve and embed best practice and excellence.This role is a hybrid position where you will work from any nearest Aptia office in UK as well as from your home address What you will be doing: Carry out regular reviews of data extractions. Analyse data that has been manipulated to ensure data integrity is maintained. Sign off data extracts (including manipulation) before data can be issued. Review and sign off the final data used for mail-merges ensuring communications are correct. Ensure data is handled in line with GDPR requirements. Assist in the provision of Root Cause Analysis (RCA) if required. Contribute to changes in processes to strengthen controls around data handling. Assist in preparing reports relating to Data Analysis within the QA&A function. Here's what we're looking for: Advanced Microsoft Excel skills, including the use of Vlookups, Pivot table, and Index Match functions. VBA coding is preferable but not essential. Experience with macros and mail merges is preferable but not essential. Ability to analyse and identify issues with data. Strong analytical skills and attention to detail. A strong quality focus. Ability to work to short deadlines. Strong communication skills and ability to collaborate and provide feedback across teams. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
27/06/2026
Full time
Data AnalystApplylocations: UK London: UK Bristol: UK Edinburgh: UK Glasgow: UK Chichestertime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR105389 About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The Role The Data Analyst works in the Quality Assurance and Audit (QA&A) Team which has responsibilities for contributing to the embedding of quality throughout the Aptia administration business.You will play a key role in ensuring accurate and timely data analysis is provided to our internal stakeholders in order to support our clients. You will work closely with both UK and India QA&A Data Analysts, ensuring data is processed efficiently and potential issues are identified early.You will be checking data production and manipulation of data and providing verification and sign off to the Aptia Administration teams prior to the data being issued externally.The Data Analyst will act as an ambassador for Aptia at all times and will be conversant with best practice and will continually look to improve and embed best practice and excellence.This role is a hybrid position where you will work from any nearest Aptia office in UK as well as from your home address What you will be doing: Carry out regular reviews of data extractions. Analyse data that has been manipulated to ensure data integrity is maintained. Sign off data extracts (including manipulation) before data can be issued. Review and sign off the final data used for mail-merges ensuring communications are correct. Ensure data is handled in line with GDPR requirements. Assist in the provision of Root Cause Analysis (RCA) if required. Contribute to changes in processes to strengthen controls around data handling. Assist in preparing reports relating to Data Analysis within the QA&A function. Here's what we're looking for: Advanced Microsoft Excel skills, including the use of Vlookups, Pivot table, and Index Match functions. VBA coding is preferable but not essential. Experience with macros and mail merges is preferable but not essential. Ability to analyse and identify issues with data. Strong analytical skills and attention to detail. A strong quality focus. Ability to work to short deadlines. Strong communication skills and ability to collaborate and provide feedback across teams. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes Excellent written and oral communication and interpersonal skills, especially comfortable with non technical personnel Multi tasking capabilities and ability to thrive in a fast paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.
27/06/2026
Full time
IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes Excellent written and oral communication and interpersonal skills, especially comfortable with non technical personnel Multi tasking capabilities and ability to thrive in a fast paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.
As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world's most complex challenges and deliver more impact together. Role Description Arcadis is seeking a Data Analyst: Project Delivery to support the delivery of data driven solutions across major projects, programmes, and enterprise functions. Working as part of multidisciplinary teams, you will support the collection, assurance, transformation, and analysis of complex datasets to enable reporting, governance, and decision making. Using tools such as Microsoft Fabric, you will contribute to building reliable, efficient data pipelines and products. The role combines strong technical delivery with collaboration, including engaging with stakeholders to resolve data queries, improve data quality, and enhance overall product performance through optimisation, automation, and secure data management practices. As part of an existing project pipeline you will be required to be in office a minimum of 2 days a week. Role Accountabilities Support the collection, ingestion, and transformation of data from multiple sources into structured data platforms Develop and maintain data pipelines and workflows using tools such as Microsoft Fabric and associated technologies Apply data assurance practices to ensure accuracy, completeness, and consistency of datasets Support the analysis and preparation of data to enable reporting, dashboards, and programme governance Identify opportunities to improve data performance through optimisation and automation Embed considerations for data quality, information security, and cyber security within data solutions Collaborate with analysts, engineers, and project teams to understand data requirements and resolve issues Respond to stakeholder queries and support troubleshooting of data-related issues Maintain clear documentation of data processes and structures Contribute to continuous improvement of data management practices and standards Qualifications & Experience Experience or knowledge of data engineering, data management, or analytical environments Exposure to working with complex datasets within project, programme, or enterprise contexts Experience of data engineering for project & programme delivery context (e.g. in a PMO), and/or enterprise level in a highways, rail or transportation sector Understanding of data quality, data assurance, and structured data environments Familiarity with data tools or platforms (e.g. Microsoft Fabric, Power BI, SQL, or equivalent) Training / Background (one or more of the following) Data engineering, data analytics, or computer science disciplines Project, PMO, or project controls environments involving structured data and reporting Digital or technology focused roles involving data processing or automation OR equivalent demonstrable experience working with data in complex environments Awareness of information security and cyber security principles in data handling Strong analytical and problem solving skills Ability to engage with stakeholders and communicate clearly to resolve data issues Interest in automation, optimisation, and continuous improvement Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
27/06/2026
Full time
As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world's most complex challenges and deliver more impact together. Role Description Arcadis is seeking a Data Analyst: Project Delivery to support the delivery of data driven solutions across major projects, programmes, and enterprise functions. Working as part of multidisciplinary teams, you will support the collection, assurance, transformation, and analysis of complex datasets to enable reporting, governance, and decision making. Using tools such as Microsoft Fabric, you will contribute to building reliable, efficient data pipelines and products. The role combines strong technical delivery with collaboration, including engaging with stakeholders to resolve data queries, improve data quality, and enhance overall product performance through optimisation, automation, and secure data management practices. As part of an existing project pipeline you will be required to be in office a minimum of 2 days a week. Role Accountabilities Support the collection, ingestion, and transformation of data from multiple sources into structured data platforms Develop and maintain data pipelines and workflows using tools such as Microsoft Fabric and associated technologies Apply data assurance practices to ensure accuracy, completeness, and consistency of datasets Support the analysis and preparation of data to enable reporting, dashboards, and programme governance Identify opportunities to improve data performance through optimisation and automation Embed considerations for data quality, information security, and cyber security within data solutions Collaborate with analysts, engineers, and project teams to understand data requirements and resolve issues Respond to stakeholder queries and support troubleshooting of data-related issues Maintain clear documentation of data processes and structures Contribute to continuous improvement of data management practices and standards Qualifications & Experience Experience or knowledge of data engineering, data management, or analytical environments Exposure to working with complex datasets within project, programme, or enterprise contexts Experience of data engineering for project & programme delivery context (e.g. in a PMO), and/or enterprise level in a highways, rail or transportation sector Understanding of data quality, data assurance, and structured data environments Familiarity with data tools or platforms (e.g. Microsoft Fabric, Power BI, SQL, or equivalent) Training / Background (one or more of the following) Data engineering, data analytics, or computer science disciplines Project, PMO, or project controls environments involving structured data and reporting Digital or technology focused roles involving data processing or automation OR equivalent demonstrable experience working with data in complex environments Awareness of information security and cyber security principles in data handling Strong analytical and problem solving skills Ability to engage with stakeholders and communicate clearly to resolve data issues Interest in automation, optimisation, and continuous improvement Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
Job Description: Airbus is seeking a Ground Support Systems Analyst to join our Airbus A400M Line Maintenance team at RAF Brize Norton. The role focuses on analysis, correction service, and future quality gates processes, proposing and implementing new tools and initiatives to enhance investigations, training, procedures and service performance, while identifying trends, patterns and anomalies within GSS software. Security Clearance: Must have or be able to obtain security clearance eligibility to access UK Ministry of Defence establishments, working within ITAR and Export Control restrictions. Location: Brize Norton, Carterton, Oxfordshire. Hours: Full time - Mon Fri 35 hours. What's in it for you: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax free technology scheme, discounted shopping and much more. 35 hour week, option to buy/sell holiday. Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e learning courses, internal mobility including international opportunities. Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health, dental and eye tests, cycle to work scheme. Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving. Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity). Our world is changing. And so are we. From our commitment to zero carbon flight to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? Join a pioneering company at RAF Brize Norton with our Airbus A400M Line Maintenance team. Celebrate a decade of excellence as we reinvigorate our elite squad in the aviation domain. Serving a fleet of 22 A400M aircraft globally, our mission ready team of over 250 skilled professionals is at the forefront of aerospace innovation, recovery and support. Collaborating closely with military personnel, our fast paced operations are central to executing high profile governmental missions across diverse environments. This is an opportunity to work with the Ground Support Systems team performing analysis and correction service and future quality gates process, proposing and implementing new tools and initiatives to enhance investigations, training, procedures and service performance. You will also be identifying trends, patterns and anomalies within GSS software. Reporting directly to the HO Ground Support Systems you will provide insights and recommendations based on data analysis to enhance system performance and collaborate with cross functional teams to improve data quality and accuracy. How you will contribute to the team: Ensuring the accuracy of the data held within GSD softwares and provide assurance to the CAMO in order to maintain the continued airworthiness of the fleet. Providing technical support during the coordination meetings with Nations/OCCAR and A400M Program to support the customer requirements. Providing active support during the migration plans for new software versions (migration plan, non regression tests, testing of the new functionalities, testing fixed bugs, etc). Providing the list of new requirements identified during training, safety investigations, gaps process, etc. Performing Reference Data audits and uploading information to MDS. This includes new OMP versions, new aircrafts, new Approved Configurations of the RAF A400M or MRO event. Responding to Q Pulse investigations and incidents as required. Liaising and coordinating with the Part M, P145 and CAMO to ensure the issues which cause an airworthiness impact are managed correctly. Working closely with the GSD team to ensure the resolution of the queries are implemented as required. About you: You have some IT system capabilities (Excel, Access, XML, SQL, PL/SQL, etc). You have knowledge of software engineering processes. You have knowledge of software development. You have the ability to work with multi national teams or complex organizational environments: Air Forces, ASCs, Airbus Central (teams from various siglum) and external providers. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How we can support you: Many of our staff work flexibly in many different ways, including part time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities, auxiliary aids, room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long term condition and meets the minimum criteria of the role (as set out in the job advert). To opt in, just select the option during your application submission and our Talent Acquisition team will contact you. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Equal opportunities Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
27/06/2026
Full time
Job Description: Airbus is seeking a Ground Support Systems Analyst to join our Airbus A400M Line Maintenance team at RAF Brize Norton. The role focuses on analysis, correction service, and future quality gates processes, proposing and implementing new tools and initiatives to enhance investigations, training, procedures and service performance, while identifying trends, patterns and anomalies within GSS software. Security Clearance: Must have or be able to obtain security clearance eligibility to access UK Ministry of Defence establishments, working within ITAR and Export Control restrictions. Location: Brize Norton, Carterton, Oxfordshire. Hours: Full time - Mon Fri 35 hours. What's in it for you: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax free technology scheme, discounted shopping and much more. 35 hour week, option to buy/sell holiday. Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e learning courses, internal mobility including international opportunities. Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health, dental and eye tests, cycle to work scheme. Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving. Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity). Our world is changing. And so are we. From our commitment to zero carbon flight to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? Join a pioneering company at RAF Brize Norton with our Airbus A400M Line Maintenance team. Celebrate a decade of excellence as we reinvigorate our elite squad in the aviation domain. Serving a fleet of 22 A400M aircraft globally, our mission ready team of over 250 skilled professionals is at the forefront of aerospace innovation, recovery and support. Collaborating closely with military personnel, our fast paced operations are central to executing high profile governmental missions across diverse environments. This is an opportunity to work with the Ground Support Systems team performing analysis and correction service and future quality gates process, proposing and implementing new tools and initiatives to enhance investigations, training, procedures and service performance. You will also be identifying trends, patterns and anomalies within GSS software. Reporting directly to the HO Ground Support Systems you will provide insights and recommendations based on data analysis to enhance system performance and collaborate with cross functional teams to improve data quality and accuracy. How you will contribute to the team: Ensuring the accuracy of the data held within GSD softwares and provide assurance to the CAMO in order to maintain the continued airworthiness of the fleet. Providing technical support during the coordination meetings with Nations/OCCAR and A400M Program to support the customer requirements. Providing active support during the migration plans for new software versions (migration plan, non regression tests, testing of the new functionalities, testing fixed bugs, etc). Providing the list of new requirements identified during training, safety investigations, gaps process, etc. Performing Reference Data audits and uploading information to MDS. This includes new OMP versions, new aircrafts, new Approved Configurations of the RAF A400M or MRO event. Responding to Q Pulse investigations and incidents as required. Liaising and coordinating with the Part M, P145 and CAMO to ensure the issues which cause an airworthiness impact are managed correctly. Working closely with the GSD team to ensure the resolution of the queries are implemented as required. About you: You have some IT system capabilities (Excel, Access, XML, SQL, PL/SQL, etc). You have knowledge of software engineering processes. You have knowledge of software development. You have the ability to work with multi national teams or complex organizational environments: Air Forces, ASCs, Airbus Central (teams from various siglum) and external providers. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How we can support you: Many of our staff work flexibly in many different ways, including part time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities, auxiliary aids, room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long term condition and meets the minimum criteria of the role (as set out in the job advert). To opt in, just select the option during your application submission and our Talent Acquisition team will contact you. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Equal opportunities Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
11629 £30k per year Fordway -1st Line IT Support Analyst Fordway is anIT managed services and consultancy firmbased in Godalming. Founded in 1991, they specialise in helping mid sized enterprises and the UK public sector accelerate their digital transformation, optimise IT budgets, and manage complex IT environments. Overview Fordway are hiring for a Level 1 Service Desk Engineer to join their growing support team. This is a primarily remote role within a Level 0, Level 1, and Level 2 support structure. The Level 1 team handles the majority of incoming technical support requests, ranging from end user issues to more complex troubleshooting. The role suits someone who is customer focused, technically curious, and motivated to develop a long term career in IT within a fast paced managed services environment. Fordway place strong emphasis on attitude, collaboration, problem solving, and customer service as well as technical ability. Key Selling Points Remote first role with structured monthly office attendance Strong exposure to Microsoft Cloud and enterprise environments Hands on technical development opportunities Mix of remote, office based, and onsite customer support Strong career progression opportunity Location & Working Pattern Home based (UK) Must be commutable to Godalming, Surrey (GU7) Fordway office is based in Godalming Mandatory office attendance: 1 week per month During office weeks, engineers gain hands on experience including builds, imaging, and collaboration with senior engineers. Customer Site Requirement Key customer site located near Heathrow Candidates must also be commutable to Heathrow Occasional onsite visits required for support, troubleshooting, and installations Shift Pattern 37.5 hours per week, Monday Friday (rotating shifts): Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 Shift flexibility is essential. Role Responsibilities Provide remote end user IT support via phone and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and networking issues Manage and resolve tickets with clear documentation Escalate to 2nd/3rd line support where required Support user and device administration (M365, Entra ID, Intune) Assist with onsite support and project activities Maintain knowledge base documentation Support SLA adherence and service quality standards Identify and escalat potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Desktop, mobile, printer and hardware troubleshooting Candidate Profile Fordway are looking for someone who is: Self motivated and proactive Strong in customer service and communication Logical and structured in troubleshooting Comfortable working independently in a remote environment Collaborative and adaptable Keen to develop a long term IT career This role suits someone who enjoys variety, problem solving, and exposure to different technologies and customers. Essential Experience Minimum 3 years' experience in IT Service Desk / Support role Experience providing remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Understanding of SLAs, KPIs, and ticketing processes Desirable Certifications AZ 900 MS 900 SC 900 MD 102 AZ 104 ITIL Foundation Security Clearance SC clearance may also be required if successful Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to 1 additional week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog friendly office with free parking Techscheme & Cyclescheme Quarterly company funded training lunches Key Screening Checklist Confirm candidates: Can work rotating shifts Are commutable to Godalming (office) Can attend office 1 week per month Are commutable to Heathrow (customer site) Are open to occasional onsite visits Have strong Microsoft 365 support experience Have at least 3 years IT support experience Are permanent only (no contractors) Can pass BPSS / SC clearance checks Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
27/06/2026
Full time
11629 £30k per year Fordway -1st Line IT Support Analyst Fordway is anIT managed services and consultancy firmbased in Godalming. Founded in 1991, they specialise in helping mid sized enterprises and the UK public sector accelerate their digital transformation, optimise IT budgets, and manage complex IT environments. Overview Fordway are hiring for a Level 1 Service Desk Engineer to join their growing support team. This is a primarily remote role within a Level 0, Level 1, and Level 2 support structure. The Level 1 team handles the majority of incoming technical support requests, ranging from end user issues to more complex troubleshooting. The role suits someone who is customer focused, technically curious, and motivated to develop a long term career in IT within a fast paced managed services environment. Fordway place strong emphasis on attitude, collaboration, problem solving, and customer service as well as technical ability. Key Selling Points Remote first role with structured monthly office attendance Strong exposure to Microsoft Cloud and enterprise environments Hands on technical development opportunities Mix of remote, office based, and onsite customer support Strong career progression opportunity Location & Working Pattern Home based (UK) Must be commutable to Godalming, Surrey (GU7) Fordway office is based in Godalming Mandatory office attendance: 1 week per month During office weeks, engineers gain hands on experience including builds, imaging, and collaboration with senior engineers. Customer Site Requirement Key customer site located near Heathrow Candidates must also be commutable to Heathrow Occasional onsite visits required for support, troubleshooting, and installations Shift Pattern 37.5 hours per week, Monday Friday (rotating shifts): Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 Shift flexibility is essential. Role Responsibilities Provide remote end user IT support via phone and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and networking issues Manage and resolve tickets with clear documentation Escalate to 2nd/3rd line support where required Support user and device administration (M365, Entra ID, Intune) Assist with onsite support and project activities Maintain knowledge base documentation Support SLA adherence and service quality standards Identify and escalat potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Desktop, mobile, printer and hardware troubleshooting Candidate Profile Fordway are looking for someone who is: Self motivated and proactive Strong in customer service and communication Logical and structured in troubleshooting Comfortable working independently in a remote environment Collaborative and adaptable Keen to develop a long term IT career This role suits someone who enjoys variety, problem solving, and exposure to different technologies and customers. Essential Experience Minimum 3 years' experience in IT Service Desk / Support role Experience providing remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Understanding of SLAs, KPIs, and ticketing processes Desirable Certifications AZ 900 MS 900 SC 900 MD 102 AZ 104 ITIL Foundation Security Clearance SC clearance may also be required if successful Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to 1 additional week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog friendly office with free parking Techscheme & Cyclescheme Quarterly company funded training lunches Key Screening Checklist Confirm candidates: Can work rotating shifts Are commutable to Godalming (office) Can attend office 1 week per month Are commutable to Heathrow (customer site) Are open to occasional onsite visits Have strong Microsoft 365 support experience Have at least 3 years IT support experience Are permanent only (no contractors) Can pass BPSS / SC clearance checks Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
27/06/2026
Full time
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to a number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the onboarding and offboarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintain logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorized, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and organizational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K.
27/06/2026
Full time
IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to a number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the onboarding and offboarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintain logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorized, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and organizational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K.
IT Service Desk Analyst-5 Company: Boeing Defence United Kingdom Limited We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. The role involves providing first level support to users, ensuring that their technical issues are resolved efficiently and effectively. As the first point of contact for all IT related inquiries, you will play a crucial role in maintaining high levels of customer satisfaction. Position Responsibilities Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner. Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher level support as necessary. Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting. Assist users with account management, including password resets and access issues. Maintain knowledge of current IT policies, procedures and best practices to provide accurate information to users. Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery. Participate in training sessions and workshops to enhance technical skills and customer service abilities. Contribute to the development of knowledge base articles and user documentation. Submit improvement proposals and enhancements in support of the contractual obligations. Employer will not sponsor applicants for employment visa status. Required Skills/Experience Ability to gain SC clearance Previous experience in a customer service or technical support role preferred. Strong problem solving skills and the ability to think critically under pressure. Excellent verbal and written communication skills. Desired Skills/Experience Ability to remain calm under pressure or through demanding challenges. Familiarity with common operating systems and software applications. Ability to work independently and as part of a team in a fast paced environment. Understanding of ITIL best practice methodology. Relocation This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Benefits Competitive salary and annual incentive plans. Continuous learning - develop the mindset and skills to navigate whatever comes next. Success as defined by you - tools and flexibility to make a meaningful impact, your way. Diverse and inclusive culture - embraced for who you are and empowered to use your voice to help others find theirs. 23 days plus UK public holidays and a winter break between Christmas and New Year. Pension plan with up to 10% employer contribution. Company paid BUPA medical plan. Short term sickness: 100% pay for the first 26 weeks. Long term sickness: 66.67% of annual salary from week 27; 6 annual salary life insurance; Learning Together Programme to support ongoing personal and career development. Access to Boeing's wellbeing programs, tools and incentives. 6 weeks paternity leave. Language Requirements: Not Applicable Education: Not Applicable Security Clearance: This position requires the ability to obtain United Kingdom Security Check. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program: This position is not contingent upon program award. Shift: Not a shift worker (United Kingdom).
27/06/2026
Full time
IT Service Desk Analyst-5 Company: Boeing Defence United Kingdom Limited We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. The role involves providing first level support to users, ensuring that their technical issues are resolved efficiently and effectively. As the first point of contact for all IT related inquiries, you will play a crucial role in maintaining high levels of customer satisfaction. Position Responsibilities Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner. Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher level support as necessary. Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting. Assist users with account management, including password resets and access issues. Maintain knowledge of current IT policies, procedures and best practices to provide accurate information to users. Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery. Participate in training sessions and workshops to enhance technical skills and customer service abilities. Contribute to the development of knowledge base articles and user documentation. Submit improvement proposals and enhancements in support of the contractual obligations. Employer will not sponsor applicants for employment visa status. Required Skills/Experience Ability to gain SC clearance Previous experience in a customer service or technical support role preferred. Strong problem solving skills and the ability to think critically under pressure. Excellent verbal and written communication skills. Desired Skills/Experience Ability to remain calm under pressure or through demanding challenges. Familiarity with common operating systems and software applications. Ability to work independently and as part of a team in a fast paced environment. Understanding of ITIL best practice methodology. Relocation This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Benefits Competitive salary and annual incentive plans. Continuous learning - develop the mindset and skills to navigate whatever comes next. Success as defined by you - tools and flexibility to make a meaningful impact, your way. Diverse and inclusive culture - embraced for who you are and empowered to use your voice to help others find theirs. 23 days plus UK public holidays and a winter break between Christmas and New Year. Pension plan with up to 10% employer contribution. Company paid BUPA medical plan. Short term sickness: 100% pay for the first 26 weeks. Long term sickness: 66.67% of annual salary from week 27; 6 annual salary life insurance; Learning Together Programme to support ongoing personal and career development. Access to Boeing's wellbeing programs, tools and incentives. 6 weeks paternity leave. Language Requirements: Not Applicable Education: Not Applicable Security Clearance: This position requires the ability to obtain United Kingdom Security Check. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program: This position is not contingent upon program award. Shift: Not a shift worker (United Kingdom).
Job Description Overview This is an entry level position designed for individuals who are motivated to learn and develop technical and analytical skills in a project controls environment. You will receive structured training to build capability in Power BI, data modelling, and core project controls principles. The role focuses on supporting the development of dashboards, reporting packs, and data analysis that help project teams make informed decisions. Responsibilities Data & Reporting Support: create and maintain Power BI dashboards by preparing, cleaning, and organising data sets; assist in building data models and visuals that provide insights into project performance; help with monthly and ad hoc reporting activities, ensuring accuracy and timely delivery. Project Controls Support: learn about construction and infrastructure project controls processes, including cost, schedule, risk, and change management; gather and prepare project data (time, cost, risk, change, quality) for monthly reviews; contribute to basic analysis of project trends and performance indicators; assist the Project Controls team in updating reporting packs and tracking key project metrics. Learning & Development Power BI fundamentals Data modelling and visualisation Microsoft Power Platform basics Introduction to Earned Value Management and project controls concepts Apply newly learned skills to real project scenarios with support from senior team members Share ideas, lessons learned, and improvements as your skills progress About You Required Experience Strong Excel skills - comfortable with formulas, sorting, filtering, pivot tables, and dataset manipulation Interest in data analysis and reporting Good attention to detail and willingness to learn new tools and methods Ability to work collaboratively and manage workload with support Proactive and curious mindset with enthusiasm for learning Strong analytical thinking and problem solving skills Ability to communicate effectively with colleagues and stakeholders Motivation to grow into a professional Project Controls or Data Analytics career path Desirable Experience Some familiarity with Power BI or other data visualisation tools Exposure to Microsoft Power Platform (Power Apps, Power Automate) Background or academic experience in engineering, mathematics, computer science, data, or similar analytical fields An interest in construction, infrastructure, or project delivery environments Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. Combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Additional Information Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage. Job Details Worker Type: Employee Job Type: Contractual (Fixed Term)
27/06/2026
Full time
Job Description Overview This is an entry level position designed for individuals who are motivated to learn and develop technical and analytical skills in a project controls environment. You will receive structured training to build capability in Power BI, data modelling, and core project controls principles. The role focuses on supporting the development of dashboards, reporting packs, and data analysis that help project teams make informed decisions. Responsibilities Data & Reporting Support: create and maintain Power BI dashboards by preparing, cleaning, and organising data sets; assist in building data models and visuals that provide insights into project performance; help with monthly and ad hoc reporting activities, ensuring accuracy and timely delivery. Project Controls Support: learn about construction and infrastructure project controls processes, including cost, schedule, risk, and change management; gather and prepare project data (time, cost, risk, change, quality) for monthly reviews; contribute to basic analysis of project trends and performance indicators; assist the Project Controls team in updating reporting packs and tracking key project metrics. Learning & Development Power BI fundamentals Data modelling and visualisation Microsoft Power Platform basics Introduction to Earned Value Management and project controls concepts Apply newly learned skills to real project scenarios with support from senior team members Share ideas, lessons learned, and improvements as your skills progress About You Required Experience Strong Excel skills - comfortable with formulas, sorting, filtering, pivot tables, and dataset manipulation Interest in data analysis and reporting Good attention to detail and willingness to learn new tools and methods Ability to work collaboratively and manage workload with support Proactive and curious mindset with enthusiasm for learning Strong analytical thinking and problem solving skills Ability to communicate effectively with colleagues and stakeholders Motivation to grow into a professional Project Controls or Data Analytics career path Desirable Experience Some familiarity with Power BI or other data visualisation tools Exposure to Microsoft Power Platform (Power Apps, Power Automate) Background or academic experience in engineering, mathematics, computer science, data, or similar analytical fields An interest in construction, infrastructure, or project delivery environments Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. Combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Additional Information Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage. Job Details Worker Type: Employee Job Type: Contractual (Fixed Term)
A technology services company is looking for an IT Support Analyst in Harrow. The successful candidate will have a solid background in Microsoft technologies and at least three years of experience in IT support. Responsibilities include troubleshooting, network management, and providing technical assistance to staff. The position offers a salary between £35K and £40K, and applicants should send their CV in Word format along with salary expectations and notice period.
27/06/2026
Full time
A technology services company is looking for an IT Support Analyst in Harrow. The successful candidate will have a solid background in Microsoft technologies and at least three years of experience in IT support. Responsibilities include troubleshooting, network management, and providing technical assistance to staff. The position offers a salary between £35K and £40K, and applicants should send their CV in Word format along with salary expectations and notice period.
