London, United Kingdom Posted on 11/06/2026 InspireXT is a technology consultancy helping industrial manufacturing, pharma and retail organisations connect the work of the shop floor to the work of the enterprise. Our promise is simple: Commerce to Operations. Connected. We do that with a focused, capable team that takes real ownership of client outcomes, and we are deliberate about leaving clients stronger than we found them. We are bootstrapped, which means everyone here is close to the value they create. If you want to see your work land on a real production line rather than disappear into a slide pack, this is the right place. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI and technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we are now looking for talented team players who share our values and want to make a meaningful difference as we shape the next chapter. We were born in the UK seven years ago, and we now have colleagues across five markets delivering connected solutions to our clients. We bring together the latest from Oracle and Salesforce through our Enterprise Apps capability, combined with Connected Intelligence and our own AI platform, NaturalAI , to deliver rapid time to value across Commerce, Product, Supply Chain, Finance and Operations. Why InspireXT? Because transformation, at its best, is human. You'll work with people who care deeply about what they do, who believe in trust before transactions, and who want to leave every client stronger than they found them. We are on a strong path of growth, and you'll get to be part of that journey, helping shape the systems, culture and capabilities that will scale with us. If that sounds like you, we'd love to hear from you. Apply to be part of our growth story. Are you ready to inspire? How we work Our four values are not posters. They shape the job. Customer centricity. The line, the operator and the result come first. A green dashboard that nobody on the floor trusts is a failure, not a delivery. Ownership. You will be trusted with real responsibility early. We expect you to take it, and to say so plainly when something is not working. Integrity. We tell clients the truth about their data, even when it is inconvenient and especially when it affects the bill. Sustainability. We build things clients can keep running, and we transfer capability into their teams rather than holding it inside ours. What growth looks like here You will start close to the machines and the data. As you build mastery, the path opens towards OT solution design, leading the edge side of client engagements, and shaping how the Connected propositions develop. We back people who want to go deep and then go wide. The ceiling is set by you, not by the role. The Role The Connected Shopfloor proposition brings machine data out of the plant and turns it into operational decisions, combining Litmus Edge at the edge with Databricks for analytics and with Oracle Smart Operations for enterprise execution. The hardest and most valuable part of that work is the OT side: getting clean, trustworthy data off a heterogeneous mix of equipment that was never designed to give it up easily. That is where this role sits. You will be the person who connects to the machines, makes the data make sense, and earns the trust of the operators and maintenance engineers who actually run the line. It is hands on, it is technical, and it is at the intersection of the shopfloor and enterprise execution workflow. What will you do Connect Litmus Edge to client equipment across mixed estates: different controllers, different protocols, different ages of kit. Work with industrial protocols to capture sensor, controller and machine data. Leverage NaturalAI , build processes, knowledgebase and reusable assets. Model and contextualise that data, building asset hierarchies and tag structures that hold up when someone downstream relies on them. Prepare and hand off clean data streams to the Databricks and Oracle Smart Operations layers for analysis, business workflow execution and decision making. Support condition based and predictive maintenance use cases, from first data capture through to a working result on a single line. Run data quality checks early, so problems surface in week one rather than month four. Spend time on the shop floor with operators, maintenance engineers and supervisors, learning how the line really works and designing around it rather than over it. Document what you build clearly enough that a client team can sustain it after we leave. What success looks like: your first year This role grows in stages. The early months are about learning the ground; the later months are about owning it and looking ahead. The Global Practice Lead will hold these goals with you. By three months: understand the ground Learn how InspireXT works: our ways of working, our delivery processes, and the people who own each part of them. Understand how the company makes money. Know the commercial model behind Connected Shopfloor and Connected Intelligence, why clients pay, and where the margin sits. Get fully inside the Connected solution proposition, the Litmus and OT layer especially, so you can describe the whole chain and your part in it. Be open to travel from the start and begin visiting client sites to see the work where it actually happens. By six months: own your lane Know your lane and its target, and carry it as your primary responsibility. Be clear on what you own, what good looks like, and the number you are accountable for. Make Connected Shopfloor your primary goal. Deliver real OT outcomes on live engagements, not just learning exercises. Travel to the countries where we have operations, so you understand the field, the clients and the colleagues beyond a single site. Be open to engage the audience using social and marketing engagement and selling platforms, such as LinkedIn, YouTube and other marketing platforms. Build a good market and industry context by researching relevant analysts report, creating a portfolio of target companies, and working with respecting partners to create use cases. By twelve months: grow the lane Suggest new ways of developing the market for Connected Shopfloor and Connected Intelligence, grounded in what you have seen on the floor and in the numbers. Find market trends that we can onboard and bring them back into the practice rather than leaving them as observations. Look for both evolution and revolution: the incremental improvements that make today's work sharper, and the step changes that could reshape how the proposition wins. Own specific targets that lead towards 2-3x growth of operations Requirements What we we looking for This is an early-career role, and we are recruiting for aptitude and attitude as much as for a finished skill set. You will likely have: An engineering apprenticeship or degree, ideally in a controls, electrical, mechanical, mechatronics or industrial discipline. Real exposure to an industrial or manufacturing environment, and comfort being on a working shop floor. A working understanding of industrial automation, PLCs, sensors and control systems. Some programming or data handling experience (for example Python, SQL, or scripting), and the appetite to grow it quickly. The communication to talk to a machine operator and a data engineer in the same afternoon and be understood by both. A willingness to travel to client sites across the UK and, over time other Regions of InspireXT. You do not need to have done all of this before. You do need to be the sort of person who learns fast, owns their mistakes, and keeps going when the data is messy and the answer is not obvious. As part of a growing, ambitious, and progressive organization, you will receive a competitive compensation package including retirement benefits, health, and life insurance.
27/06/2026
Full time
London, United Kingdom Posted on 11/06/2026 InspireXT is a technology consultancy helping industrial manufacturing, pharma and retail organisations connect the work of the shop floor to the work of the enterprise. Our promise is simple: Commerce to Operations. Connected. We do that with a focused, capable team that takes real ownership of client outcomes, and we are deliberate about leaving clients stronger than we found them. We are bootstrapped, which means everyone here is close to the value they create. If you want to see your work land on a real production line rather than disappear into a slide pack, this is the right place. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI and technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we are now looking for talented team players who share our values and want to make a meaningful difference as we shape the next chapter. We were born in the UK seven years ago, and we now have colleagues across five markets delivering connected solutions to our clients. We bring together the latest from Oracle and Salesforce through our Enterprise Apps capability, combined with Connected Intelligence and our own AI platform, NaturalAI , to deliver rapid time to value across Commerce, Product, Supply Chain, Finance and Operations. Why InspireXT? Because transformation, at its best, is human. You'll work with people who care deeply about what they do, who believe in trust before transactions, and who want to leave every client stronger than they found them. We are on a strong path of growth, and you'll get to be part of that journey, helping shape the systems, culture and capabilities that will scale with us. If that sounds like you, we'd love to hear from you. Apply to be part of our growth story. Are you ready to inspire? How we work Our four values are not posters. They shape the job. Customer centricity. The line, the operator and the result come first. A green dashboard that nobody on the floor trusts is a failure, not a delivery. Ownership. You will be trusted with real responsibility early. We expect you to take it, and to say so plainly when something is not working. Integrity. We tell clients the truth about their data, even when it is inconvenient and especially when it affects the bill. Sustainability. We build things clients can keep running, and we transfer capability into their teams rather than holding it inside ours. What growth looks like here You will start close to the machines and the data. As you build mastery, the path opens towards OT solution design, leading the edge side of client engagements, and shaping how the Connected propositions develop. We back people who want to go deep and then go wide. The ceiling is set by you, not by the role. The Role The Connected Shopfloor proposition brings machine data out of the plant and turns it into operational decisions, combining Litmus Edge at the edge with Databricks for analytics and with Oracle Smart Operations for enterprise execution. The hardest and most valuable part of that work is the OT side: getting clean, trustworthy data off a heterogeneous mix of equipment that was never designed to give it up easily. That is where this role sits. You will be the person who connects to the machines, makes the data make sense, and earns the trust of the operators and maintenance engineers who actually run the line. It is hands on, it is technical, and it is at the intersection of the shopfloor and enterprise execution workflow. What will you do Connect Litmus Edge to client equipment across mixed estates: different controllers, different protocols, different ages of kit. Work with industrial protocols to capture sensor, controller and machine data. Leverage NaturalAI , build processes, knowledgebase and reusable assets. Model and contextualise that data, building asset hierarchies and tag structures that hold up when someone downstream relies on them. Prepare and hand off clean data streams to the Databricks and Oracle Smart Operations layers for analysis, business workflow execution and decision making. Support condition based and predictive maintenance use cases, from first data capture through to a working result on a single line. Run data quality checks early, so problems surface in week one rather than month four. Spend time on the shop floor with operators, maintenance engineers and supervisors, learning how the line really works and designing around it rather than over it. Document what you build clearly enough that a client team can sustain it after we leave. What success looks like: your first year This role grows in stages. The early months are about learning the ground; the later months are about owning it and looking ahead. The Global Practice Lead will hold these goals with you. By three months: understand the ground Learn how InspireXT works: our ways of working, our delivery processes, and the people who own each part of them. Understand how the company makes money. Know the commercial model behind Connected Shopfloor and Connected Intelligence, why clients pay, and where the margin sits. Get fully inside the Connected solution proposition, the Litmus and OT layer especially, so you can describe the whole chain and your part in it. Be open to travel from the start and begin visiting client sites to see the work where it actually happens. By six months: own your lane Know your lane and its target, and carry it as your primary responsibility. Be clear on what you own, what good looks like, and the number you are accountable for. Make Connected Shopfloor your primary goal. Deliver real OT outcomes on live engagements, not just learning exercises. Travel to the countries where we have operations, so you understand the field, the clients and the colleagues beyond a single site. Be open to engage the audience using social and marketing engagement and selling platforms, such as LinkedIn, YouTube and other marketing platforms. Build a good market and industry context by researching relevant analysts report, creating a portfolio of target companies, and working with respecting partners to create use cases. By twelve months: grow the lane Suggest new ways of developing the market for Connected Shopfloor and Connected Intelligence, grounded in what you have seen on the floor and in the numbers. Find market trends that we can onboard and bring them back into the practice rather than leaving them as observations. Look for both evolution and revolution: the incremental improvements that make today's work sharper, and the step changes that could reshape how the proposition wins. Own specific targets that lead towards 2-3x growth of operations Requirements What we we looking for This is an early-career role, and we are recruiting for aptitude and attitude as much as for a finished skill set. You will likely have: An engineering apprenticeship or degree, ideally in a controls, electrical, mechanical, mechatronics or industrial discipline. Real exposure to an industrial or manufacturing environment, and comfort being on a working shop floor. A working understanding of industrial automation, PLCs, sensors and control systems. Some programming or data handling experience (for example Python, SQL, or scripting), and the appetite to grow it quickly. The communication to talk to a machine operator and a data engineer in the same afternoon and be understood by both. A willingness to travel to client sites across the UK and, over time other Regions of InspireXT. You do not need to have done all of this before. You do need to be the sort of person who learns fast, owns their mistakes, and keeps going when the data is messy and the answer is not obvious. As part of a growing, ambitious, and progressive organization, you will receive a competitive compensation package including retirement benefits, health, and life insurance.
Full-time Permanent Associate Description Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK's most forward thinking maintenance and retrofit providers. Do you want to be part of something great? The Role: Working in our Business Excellence Team, our Business Analysts work on new contract mobilisations and M&A activities, collaborating with stakeholders to deliver contract requirements, guide IT solutions, define integration needs, align with best practices, and support application setup and testing. For wider business improvement projects, our Business Analysts document and address business requirements, specify and test solutions, support user adoption, maintain documentation and follow change procedures. Key Responsibilities: Work with internal and external stakeholders to understand the process and IT requirements of new contracts and M&A activities then deliver solutions to those requirements. Provide a scope of the IT system builds / interfaces to our Systems Team. Align new contracts and businesses with our standard processes and systems. Understand the requirements and develop a clear scope of work for the project. Document current (as is) processes and then re design to proposed (to be) processes. Define the change requirement and implement a solution via a combination of IT systems, operational processes, training and support. Undertake testing to ensure the solution is fit for purpose. Work closely with our Systems Team to develop our IT systems, interfaces and data management requirements, ensuring training media is up to date. Key Skills & Qualifications: Experience gathering, documenting, and validating business requirements. Ability to analyse business requirements and identify the most suitable solution. Knowledge of any of our core systems. Ability to deliver multiple projects Experience working with operational teams and stakeholders. Strong written and verbal communication skills. We Will Provide: This role comes with a package of £40,000 to £48,000 depending on experience. Car allowance or company car also included Excellent development and progression opportunities Range of Salary Sacrifice Schemes holiday purchase, EV schemes, AVC Pension contributions Life Assurance cover Wellbeing Resources and Counselling services Retail & Lifestyle Discount Platform Enhanced Family Leave Provisions Recognition initiatives and awards Occupational Sick Pay Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values: Teamwork - We collaborate, support one another, and achieve more together. Integrity - We act with honesty, fairness, and transparency in everything we do. Excellence - We set high standards and deliver quality for our people and our customers. Respect - We value every individual and create a space where all voices are heard. We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
27/06/2026
Full time
Full-time Permanent Associate Description Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK's most forward thinking maintenance and retrofit providers. Do you want to be part of something great? The Role: Working in our Business Excellence Team, our Business Analysts work on new contract mobilisations and M&A activities, collaborating with stakeholders to deliver contract requirements, guide IT solutions, define integration needs, align with best practices, and support application setup and testing. For wider business improvement projects, our Business Analysts document and address business requirements, specify and test solutions, support user adoption, maintain documentation and follow change procedures. Key Responsibilities: Work with internal and external stakeholders to understand the process and IT requirements of new contracts and M&A activities then deliver solutions to those requirements. Provide a scope of the IT system builds / interfaces to our Systems Team. Align new contracts and businesses with our standard processes and systems. Understand the requirements and develop a clear scope of work for the project. Document current (as is) processes and then re design to proposed (to be) processes. Define the change requirement and implement a solution via a combination of IT systems, operational processes, training and support. Undertake testing to ensure the solution is fit for purpose. Work closely with our Systems Team to develop our IT systems, interfaces and data management requirements, ensuring training media is up to date. Key Skills & Qualifications: Experience gathering, documenting, and validating business requirements. Ability to analyse business requirements and identify the most suitable solution. Knowledge of any of our core systems. Ability to deliver multiple projects Experience working with operational teams and stakeholders. Strong written and verbal communication skills. We Will Provide: This role comes with a package of £40,000 to £48,000 depending on experience. Car allowance or company car also included Excellent development and progression opportunities Range of Salary Sacrifice Schemes holiday purchase, EV schemes, AVC Pension contributions Life Assurance cover Wellbeing Resources and Counselling services Retail & Lifestyle Discount Platform Enhanced Family Leave Provisions Recognition initiatives and awards Occupational Sick Pay Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values: Teamwork - We collaborate, support one another, and achieve more together. Integrity - We act with honesty, fairness, and transparency in everything we do. Excellence - We set high standards and deliver quality for our people and our customers. Respect - We value every individual and create a space where all voices are heard. We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Solutions ArchitectAdvertising locationLeedsHours35I'm interestedShareJob descriptionAs a Business Solutions Architect, you will help us define, and execute against, our vision for global expansion and architectural design across Evoke Trading Platform. You will be responsible for working with our Product Owners and business stakeholders to design solutions that put the best possible foundation into place for Evoke and our future growth.You will be comfortable in supporting all aspects of the architecture role in an Agile delivery through planning, design, implementation, testing, releasing and feedback. You will be hands on when you need to be and will drive adoption through practical application and not through excessive documentation. Though you will be focussed on delivery within the Trading & Trading Tech departments, there is opportunity and autonomy to drive good solutions design, sound architectural practices and consistent approach across the whole of Evoke. Whether our goals are commercially led, business driven or technically focussed you will be the key evangelist of your supporting solutions and the benefits provided. What you will be doing; Ensure that all designs meet the business needs, are clearly articulated, meet our standards of quality and are well communicated outside of your architecture peers so that our teams clearly understand the why and the how, not just the what. Focus on the customer will drive out the core set of needs to influence your designs. These will incorporate process changes across multiple domains including security, operations risk, audit, compliance etc. Guidance on opportunities for technical adoption supporting our business targets. Working in partnership with Product Owners, Engineering Managers and Developers, you'll make sure teams can realise the architecture and understand the approach by flexing your communication style to suit the audience. Responsible for the architectural design, governance adherence and stakeholder engagement for all of your solutions. Maintain a strong customer focus ensuring regular communication and accurate reporting Raise and resolve any architectural issues/risks that could have implications against the security model or would be detrimental to the delivery of our services. Engage and direct any 'Proof of Concept' or prototyping of solutions. Who we are looking for We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: Experience as a solution architect, technical business analyst or principal developer looking for your next adventure. A passion for solution design and know your REST from your AMQP, your JSON from your Avro, your TLS from your TTL and everything in between. A well-rounded technical repertoire covering software design patterns, infrastructure design, business and process analysis, messaging systems, data stores, web-based systems and what makes it all tick. A drive for solving problems at enterprise scale in a near real-time environment where the data moves every second of every day and cannot stop without significant business impact. Practical experience of UML design and business modelling tools such as ArchiMate would be a benefit but not a deal breaker. What we offer: Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! More about evoke: We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Apply :At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!
27/06/2026
Full time
Solutions ArchitectAdvertising locationLeedsHours35I'm interestedShareJob descriptionAs a Business Solutions Architect, you will help us define, and execute against, our vision for global expansion and architectural design across Evoke Trading Platform. You will be responsible for working with our Product Owners and business stakeholders to design solutions that put the best possible foundation into place for Evoke and our future growth.You will be comfortable in supporting all aspects of the architecture role in an Agile delivery through planning, design, implementation, testing, releasing and feedback. You will be hands on when you need to be and will drive adoption through practical application and not through excessive documentation. Though you will be focussed on delivery within the Trading & Trading Tech departments, there is opportunity and autonomy to drive good solutions design, sound architectural practices and consistent approach across the whole of Evoke. Whether our goals are commercially led, business driven or technically focussed you will be the key evangelist of your supporting solutions and the benefits provided. What you will be doing; Ensure that all designs meet the business needs, are clearly articulated, meet our standards of quality and are well communicated outside of your architecture peers so that our teams clearly understand the why and the how, not just the what. Focus on the customer will drive out the core set of needs to influence your designs. These will incorporate process changes across multiple domains including security, operations risk, audit, compliance etc. Guidance on opportunities for technical adoption supporting our business targets. Working in partnership with Product Owners, Engineering Managers and Developers, you'll make sure teams can realise the architecture and understand the approach by flexing your communication style to suit the audience. Responsible for the architectural design, governance adherence and stakeholder engagement for all of your solutions. Maintain a strong customer focus ensuring regular communication and accurate reporting Raise and resolve any architectural issues/risks that could have implications against the security model or would be detrimental to the delivery of our services. Engage and direct any 'Proof of Concept' or prototyping of solutions. Who we are looking for We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: Experience as a solution architect, technical business analyst or principal developer looking for your next adventure. A passion for solution design and know your REST from your AMQP, your JSON from your Avro, your TLS from your TTL and everything in between. A well-rounded technical repertoire covering software design patterns, infrastructure design, business and process analysis, messaging systems, data stores, web-based systems and what makes it all tick. A drive for solving problems at enterprise scale in a near real-time environment where the data moves every second of every day and cannot stop without significant business impact. Practical experience of UML design and business modelling tools such as ArchiMate would be a benefit but not a deal breaker. What we offer: Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! More about evoke: We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Apply :At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!
Service Desk Analyst (1st Line) Application Deadline: 7 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: London Compensation: £30,000 / year Description IT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week. As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience. You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service. To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach. You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable. This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment. This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services. Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team. In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services. Benefits 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
27/06/2026
Full time
Service Desk Analyst (1st Line) Application Deadline: 7 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: London Compensation: £30,000 / year Description IT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week. As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience. You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service. To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach. You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable. This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment. This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services. Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team. In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services. Benefits 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
Data Pipeline Manager Vacancy Type: Full Time, Permanent Location: Stratford-upon-Avon (Hybrid) Salary: Competitive + Up to 10% Bonus and Benefits Why choose Valpak? Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the "After Work" social group organises regular gatherings - an opportunity to get to know friendly faces. We have also completed our Thrive at Work Foundation Level, demonstrating our commitment to creating a workplace where staff can thrive, both personally and professionally. Our team is passionate, friendly, approachable and dedicated to the business mission - to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you! How will I make a difference? Valpak Limited is the UK's leading provider of environmental compliance and data management services in the UK and internationally. Through working with major retailers and brand holders Valpak has developed a vast database known as Environmental Product Information Centre (EPIC) that holds one of the UK's largest product and packaging data sets. The Data Enrichment Manager will lead a team to ensure EPIC data is accurate and can be used to support Valpak and our clients with trend analysis and insight into packaging and products put on to the market. The Data Enrichment Manager will work to identify trends, improve accuracy and utilise the data to improve knowledge within the sector. What will I be doing? As the Data Pipeline Manager, you will lead a team responsible for building and maintaining scalable, reliable data pipelines that support enterprise reporting and analytics. You will oversee the development and optimisation of Talend-based data workflows, ensuring high data quality and availability across systems such as Qlik and our central databases. Collaborating with data stewards, analysts, and support teams, you will guide the implementation of best practices in data integration, transformation, and validation. This role is critical in ensuring the stability and performance of data operations that underpin business insights and application functionality. What skills will I need? Management experience Excellent written and verbal communication skills Great attention to detail Excellent organisational skills. Strong analytical and problem-solving abilities Experience using Microsoft packages, including Excel Knowledge of ETL tools and data pipelines, SQL, Java and GitHub is required Applicants should be educated to degree level or possess solid work experience in related field. What benefits will I receive? Hybrid working and flexi Friday early finish Company annual bonus - up to 10% Enhanced pension scheme with Aviva (doubled up to 8%) Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership Enhanced maternity pay Annual volunteering day 25 days annual leave and option to buy/sell additional days An extra day off for your birthday Access to a savings platform that includes discounts and money-off promotions from 800+ retailers Wellbeing initiatives How do I apply? To apply for this position, click here. If you would like to be considered for more than one role or future roles, simply send your CV to . Stay connected. Join over 1,000 people who receive fortnightly industry news updates.
26/06/2026
Full time
Data Pipeline Manager Vacancy Type: Full Time, Permanent Location: Stratford-upon-Avon (Hybrid) Salary: Competitive + Up to 10% Bonus and Benefits Why choose Valpak? Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the "After Work" social group organises regular gatherings - an opportunity to get to know friendly faces. We have also completed our Thrive at Work Foundation Level, demonstrating our commitment to creating a workplace where staff can thrive, both personally and professionally. Our team is passionate, friendly, approachable and dedicated to the business mission - to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you! How will I make a difference? Valpak Limited is the UK's leading provider of environmental compliance and data management services in the UK and internationally. Through working with major retailers and brand holders Valpak has developed a vast database known as Environmental Product Information Centre (EPIC) that holds one of the UK's largest product and packaging data sets. The Data Enrichment Manager will lead a team to ensure EPIC data is accurate and can be used to support Valpak and our clients with trend analysis and insight into packaging and products put on to the market. The Data Enrichment Manager will work to identify trends, improve accuracy and utilise the data to improve knowledge within the sector. What will I be doing? As the Data Pipeline Manager, you will lead a team responsible for building and maintaining scalable, reliable data pipelines that support enterprise reporting and analytics. You will oversee the development and optimisation of Talend-based data workflows, ensuring high data quality and availability across systems such as Qlik and our central databases. Collaborating with data stewards, analysts, and support teams, you will guide the implementation of best practices in data integration, transformation, and validation. This role is critical in ensuring the stability and performance of data operations that underpin business insights and application functionality. What skills will I need? Management experience Excellent written and verbal communication skills Great attention to detail Excellent organisational skills. Strong analytical and problem-solving abilities Experience using Microsoft packages, including Excel Knowledge of ETL tools and data pipelines, SQL, Java and GitHub is required Applicants should be educated to degree level or possess solid work experience in related field. What benefits will I receive? Hybrid working and flexi Friday early finish Company annual bonus - up to 10% Enhanced pension scheme with Aviva (doubled up to 8%) Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership Enhanced maternity pay Annual volunteering day 25 days annual leave and option to buy/sell additional days An extra day off for your birthday Access to a savings platform that includes discounts and money-off promotions from 800+ retailers Wellbeing initiatives How do I apply? To apply for this position, click here. If you would like to be considered for more than one role or future roles, simply send your CV to . Stay connected. Join over 1,000 people who receive fortnightly industry news updates.
Our client is a family run business, with an amazing product and a customer centric approach. They have stores in the UK and a rapidly growing online, International and concessions business. They really care about people, customers, and the communities in which they trade and are now looking for a Reporting Analyst. The role will be hybrid, with three days per week based out of their Amersham Head office, and two days per week working from home. The Reporting Analyst is responsible for collecting, analysing, and interpreting data to produce clear, actionable reports and dashboards that support effective business decision-making. The role focuses on tracking key performance indicators (KPIs), identifying trends, and delivering insights that drive performance and process improvement. Working cross-functionally with Buying, Merchandising, Trade Planning, Finance, and Retail Operations, the Reporting Analyst plays a key role in improving visibility of sales performance, promotional effectiveness, and inventory health across the business. Reporting Analyst - Responsibilities - Collect, extract, and consolidate data from multiple systems and databases to support business reporting requirements. - Design, build, and maintain reports, dashboards, and visualisations using tools such as Excel, SQL, and business intelligence platforms in Power BI or Tableau. - Validate data accuracy and integrity, identifying and resolving discrepancies to ensure confidence in reporting outputs. - Automate reporting processes where possible to improve efficiency, consistency, and scalability. - Analyse and monitor key commercial metrics including sales performance, promotional ROI, and inventory levels. - Identify trends, risks, and opportunities, translating complex data into clear insights and recommendations. - Present findings to stakeholders through concise written summaries and presentations, tailored to the audience. Reporting Analyst - Required Skills - Highly analytical with advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modelling. - Working knowledge of SQL for data extraction and manipulation. - Experience using data visualisation and BI tools such as Power BI or Tableau. - Strong analytical and problem-solving skills, with the ability to interpret large and complex data sets. - Excellent communication skills, with the ability to explain insights clearly to non-technical audiences. - High attention to detail and a strong focus on data accuracy. - Proven ability to work collaboratively in a fast-paced, cross-functional environment. The Reporting Analyst role offers the chance to add immediate value with your skillset in a rapidly growing and evolving business. The position come with a competitive base salary, profit bonus of up to 15%, virtual GP and Brand & Partner discounts. There will be future career opportunities, in line with company growth. If you would enjoy being part of our clients on-going success-story, then apply now to be considered for their Reporting Analyst role.
26/06/2026
Full time
Our client is a family run business, with an amazing product and a customer centric approach. They have stores in the UK and a rapidly growing online, International and concessions business. They really care about people, customers, and the communities in which they trade and are now looking for a Reporting Analyst. The role will be hybrid, with three days per week based out of their Amersham Head office, and two days per week working from home. The Reporting Analyst is responsible for collecting, analysing, and interpreting data to produce clear, actionable reports and dashboards that support effective business decision-making. The role focuses on tracking key performance indicators (KPIs), identifying trends, and delivering insights that drive performance and process improvement. Working cross-functionally with Buying, Merchandising, Trade Planning, Finance, and Retail Operations, the Reporting Analyst plays a key role in improving visibility of sales performance, promotional effectiveness, and inventory health across the business. Reporting Analyst - Responsibilities - Collect, extract, and consolidate data from multiple systems and databases to support business reporting requirements. - Design, build, and maintain reports, dashboards, and visualisations using tools such as Excel, SQL, and business intelligence platforms in Power BI or Tableau. - Validate data accuracy and integrity, identifying and resolving discrepancies to ensure confidence in reporting outputs. - Automate reporting processes where possible to improve efficiency, consistency, and scalability. - Analyse and monitor key commercial metrics including sales performance, promotional ROI, and inventory levels. - Identify trends, risks, and opportunities, translating complex data into clear insights and recommendations. - Present findings to stakeholders through concise written summaries and presentations, tailored to the audience. Reporting Analyst - Required Skills - Highly analytical with advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modelling. - Working knowledge of SQL for data extraction and manipulation. - Experience using data visualisation and BI tools such as Power BI or Tableau. - Strong analytical and problem-solving skills, with the ability to interpret large and complex data sets. - Excellent communication skills, with the ability to explain insights clearly to non-technical audiences. - High attention to detail and a strong focus on data accuracy. - Proven ability to work collaboratively in a fast-paced, cross-functional environment. The Reporting Analyst role offers the chance to add immediate value with your skillset in a rapidly growing and evolving business. The position come with a competitive base salary, profit bonus of up to 15%, virtual GP and Brand & Partner discounts. There will be future career opportunities, in line with company growth. If you would enjoy being part of our clients on-going success-story, then apply now to be considered for their Reporting Analyst role.
Digital Support Analyst Job Type: Contract Location: South London Day rate: Negotiable We are seeking a Digital Support Analyst to join our dynamic team. This role is crucial for ensuring the effective logging, monitoring, and resolving of Digital Support tickets, involving close liaison with in-house development teams, Business Analysts, and customer support teams across various European locations. You will play a key role in delivering exceptional digital support focused on customer service, adhering to company standards, and meeting agreed SLAs. Day-to-day of the role: Deliver day-to-day operational support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues and deliver improvements. Analyse trends and data to identify recurring issues and recommend proactive improvements. Contribute to projects, releases, and system enhancements, ensuring smooth implementation and business readiness. Document processes, controls, and procedures to support operational consistency and knowledge sharing. Ensure compliance with internal policies, standards, and service level agreements (SLAs). Support continuous improvement initiatives, including automation and process optimisation. Required Skills & Qualifications: Proven experience in IT support, preferably within a retail business. E-commerce experience with knowledge of relevant systems such as Oracle, Azure, Hybris, Siebel, Adobe Campaign, and Data Warehousing. Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable.
26/06/2026
Seasonal
Digital Support Analyst Job Type: Contract Location: South London Day rate: Negotiable We are seeking a Digital Support Analyst to join our dynamic team. This role is crucial for ensuring the effective logging, monitoring, and resolving of Digital Support tickets, involving close liaison with in-house development teams, Business Analysts, and customer support teams across various European locations. You will play a key role in delivering exceptional digital support focused on customer service, adhering to company standards, and meeting agreed SLAs. Day-to-day of the role: Deliver day-to-day operational support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues and deliver improvements. Analyse trends and data to identify recurring issues and recommend proactive improvements. Contribute to projects, releases, and system enhancements, ensuring smooth implementation and business readiness. Document processes, controls, and procedures to support operational consistency and knowledge sharing. Ensure compliance with internal policies, standards, and service level agreements (SLAs). Support continuous improvement initiatives, including automation and process optimisation. Required Skills & Qualifications: Proven experience in IT support, preferably within a retail business. E-commerce experience with knowledge of relevant systems such as Oracle, Azure, Hybris, Siebel, Adobe Campaign, and Data Warehousing. Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable.
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
26/06/2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
ICT Business Analyst - Slough - £45k + great benefits A leading financial services organisation, part of one of Europe's top 10 banking groups, is continuing to invest heavily in its technology landscape and is looking for an IT Business Analyst to join its IT Change Team. The role will focus on delivering functional enhancements across critical retail finance applications. This is a great opportunity for someone who wants to work in a structured, collaborative environment where strong analysis and clear thinking directly shape system improvements and business outcomes. The Role As an IT Business Analyst, you will work closely with stakeholders across both business and technical teams to gather, analyse and document requirements, translating them into clear and actionable deliverables. You will support the IT Business Solutions Manager in delivering IT and business process improvements aligned to project needs, with a focus on fast and effective system enhancement delivery. Key Responsibilities • Elicit, analyse and document business requirements through workshops and stakeholder engagement• Produce functional specifications, user stories, process flows and business requirements documents• Analyse current and future state processes to identify improvements and efficiencies• Support change impact assessments and contribute to change management activities• Work closely with testing teams to define test scenarios and support UAT• Maintain accurate documentation across the full delivery lifecycle• Collaborate with internal teams and external suppliers to support system changes and releases• Ensure compliance with regulatory and internal standards• Contribute to continuous improvement across systems, processes and delivery approaches About You • Proven experience as an IT Business Analyst• Strong understanding of the software development lifecycle and Agile environments• Excellent analytical and problem-solving skills with strong attention to detail• Confident producing high quality documentation and requirements artefacts• Strong stakeholder management and communication skills• Experience supporting system change, testing and delivery• Proficient with Microsoft Office, JIRA and Confluence• Financial services experience is beneficial but not essential The Offer • £45k salary• Excellent benefits package• Opportunity to work within a major European banking group• Exposure to complex, business-critical systems• Strong focus on development, collaboration and continuous improvement If you are looking for a role where you can influence real change and work on meaningful system enhancements within a stable and growing organisation, apply now or get in touch to find out more.
26/06/2026
Full time
ICT Business Analyst - Slough - £45k + great benefits A leading financial services organisation, part of one of Europe's top 10 banking groups, is continuing to invest heavily in its technology landscape and is looking for an IT Business Analyst to join its IT Change Team. The role will focus on delivering functional enhancements across critical retail finance applications. This is a great opportunity for someone who wants to work in a structured, collaborative environment where strong analysis and clear thinking directly shape system improvements and business outcomes. The Role As an IT Business Analyst, you will work closely with stakeholders across both business and technical teams to gather, analyse and document requirements, translating them into clear and actionable deliverables. You will support the IT Business Solutions Manager in delivering IT and business process improvements aligned to project needs, with a focus on fast and effective system enhancement delivery. Key Responsibilities • Elicit, analyse and document business requirements through workshops and stakeholder engagement• Produce functional specifications, user stories, process flows and business requirements documents• Analyse current and future state processes to identify improvements and efficiencies• Support change impact assessments and contribute to change management activities• Work closely with testing teams to define test scenarios and support UAT• Maintain accurate documentation across the full delivery lifecycle• Collaborate with internal teams and external suppliers to support system changes and releases• Ensure compliance with regulatory and internal standards• Contribute to continuous improvement across systems, processes and delivery approaches About You • Proven experience as an IT Business Analyst• Strong understanding of the software development lifecycle and Agile environments• Excellent analytical and problem-solving skills with strong attention to detail• Confident producing high quality documentation and requirements artefacts• Strong stakeholder management and communication skills• Experience supporting system change, testing and delivery• Proficient with Microsoft Office, JIRA and Confluence• Financial services experience is beneficial but not essential The Offer • £45k salary• Excellent benefits package• Opportunity to work within a major European banking group• Exposure to complex, business-critical systems• Strong focus on development, collaboration and continuous improvement If you are looking for a role where you can influence real change and work on meaningful system enhancements within a stable and growing organisation, apply now or get in touch to find out more.
Overview Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world leading organisation. The Role Our Transformation team is responsible for the delivery of our ambitious transformation portfolio. Our inclusive and customer focused team places the PRS values at the heart of everything we do, fostering strong relationships and a high degree of trust with our stakeholders to ensure that we deliver change well. Our transformation portfolio includes a wide range of initiatives involving systems, process and people change, focusing on ensuring that colleagues have the right information, tools, knowledge and support to work in new ways. This may involve identifying opportunities for improvement, developing new processes and procedures, implementing new technologies or systems, and providing training and support to ensure that all stakeholders are prepared to adapt to the changes. The ethos of our inclusive and customer focused team is one that prioritises respect, collaboration, empathy, flexibility and continuous improvement in order to deliver high quality change. The Transformation Business Analyst's role is to identify, analyse and implement transformation initiatives and business process improvements across the organisation. The analyst will take an active role in consistently delivering value and good outcomes to PRS members, customers and colleagues. The Business Analyst will play a crucial role on a project or programme supporting both the project or programme team and the business. They engage in a project from initiation to closure; making sure that they are focused on always delivering value based outcomes. The Business Analyst will apply proven communication, analytical, and problem solving skills to help the business make good solution decisions. They will play a pivotal role in ensuring the project or programme's understanding of business requirements, current capabilities and overall business benefits. The Business Analyst will be able to understand the organisation's enterprise wide capability model. They will analyse business requirements in line with the current capabilities; leverage the organisation's resources, identify gaps and continuously improve where applicable. The Business Analyst will play a critical role in shaping PRS products and services; from conception through launch and beyond. They will conduct a deep business processes analysis and translate business requirements into actionable product features. They will conduct gap and capability analysis with a strong understanding of project benefits and how to realise those. Responsibilities Requirements Management: Design requirements elicitation sessions with relevant stakeholders to understand business needs. Translate the business needs into functional and non functional requirements in the form of user stories, process maps, benefits models, and other BA related artefacts. Collaborate with product managers, architects and development teams to define product vision and roadmap. Collaborate with product design team; advocate for a customer/member centric design principles in the product development process. Work closely with the stakeholders and the project team to prioritise requirements in line with business value and strategic alignment. Gather lessons learned and maintain a continuous improvements backlog. Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. Support decision makers in the RFP process; highlighting the scope of work, business requirements and current capabilities. Business Process Analysis: Develop and maintain process documentation and workflow diagrams in line with the wider enterprise capability model; enabling PRS to efficiently manage resources and improve operational efficiency. Provide recommendations for process initiatives based on data analysis, feedback and business requirements. Create 'As Is' and 'To Be' process flows, perform gap analysis and produce target operating models. Stakeholder Management: Collaborate with cross functional teams to gather requirements and drive transformation initiatives. Facilitate engagements and communication between different teams to ensure alignment and understanding of goals and defined metrics. Keep stakeholders informed of projects and programmes updates. Change Management: Produce gaps analysis documentation to assist the business change function in assessing the business capabilities and readiness for the change. Produce a stakeholder analysis documentation to help drive the change and transition. Project Management: Support the Project Manager in the creation of the Project Plan, adding value at task level around capabilities and time required to complete. Assist the Portfolio and Project Managers in optimising the scope, benefits, and risks of proposed projects. About you At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have: Experience & Qualifications: Product centric business analyst with a minimum of 3 5 years in business analysis, product management or process improvement. Ability to create systematic and consistent business requirements and manage those throughout the project lifecycle; with a focus on feasibility, impact, business capabilities and gap analysis to support decision making. Ability to understand an enterprise capability model; develop and maintain process workflow diagrams. Experienced at supporting the design, implementation and launch of products and services and collaborating with the relevant delivery teams. Experienced in system thinking; a holistic approach to analysing how any system's constituents interrelate and how multiple systems work together in the context of larger products or platforms. Understanding of application development and SDLC (software development life cycle) concepts. Agile, lean and product development / management - related experience is a must. Familiarity with UX principles and product design; with a user centric mindset. Experience in creating Business cases and supporting RFPs. Previous experience in using requirements management, project management and data modelling tools is a must. Experience in delivering AI and Automation POCs or products is a plus. Interpersonal Skills: Growth mindset and curious to support a culture of learning and experimentation, seeking better practices to test and learn. Ability to build positive relationships with stakeholders and be able to liaise at all levels of the organisation with professionalism. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders. Ability to multi task, make decisions and manage priorities effectively in a demanding environment under time pressed deadlines. Exceptional analytical and creative problem solving skills. Great attention to detail, particularly the ability to think through the impact of change. Strong presentation and facilitation skills. High level of self motivation and drive with a commitment to delivery. Ability to work independently and in a collaborative environment. Disciplined and conscientious approach. Business / commercially aware. What's in it for you? Here are just a few things that set PRS for Music apart from the crowd: We trust, value, and support our people to make the difference. We believe that diversity of thought and experience provides the platform for innovation and creativity. We are consciously inclusive and have eight Affinity Groups which you can join and make an impact. We invest in the development of our people to drive our ambitions forward. We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days. Employees can work from anywhere in the world for up to eight weeks of the year. Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion or ability. We value the needs of everyone in our organisation and strive to build an environment where our employees' contributions are recognised in order that everyone may thrive.
26/06/2026
Full time
Overview Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world leading organisation. The Role Our Transformation team is responsible for the delivery of our ambitious transformation portfolio. Our inclusive and customer focused team places the PRS values at the heart of everything we do, fostering strong relationships and a high degree of trust with our stakeholders to ensure that we deliver change well. Our transformation portfolio includes a wide range of initiatives involving systems, process and people change, focusing on ensuring that colleagues have the right information, tools, knowledge and support to work in new ways. This may involve identifying opportunities for improvement, developing new processes and procedures, implementing new technologies or systems, and providing training and support to ensure that all stakeholders are prepared to adapt to the changes. The ethos of our inclusive and customer focused team is one that prioritises respect, collaboration, empathy, flexibility and continuous improvement in order to deliver high quality change. The Transformation Business Analyst's role is to identify, analyse and implement transformation initiatives and business process improvements across the organisation. The analyst will take an active role in consistently delivering value and good outcomes to PRS members, customers and colleagues. The Business Analyst will play a crucial role on a project or programme supporting both the project or programme team and the business. They engage in a project from initiation to closure; making sure that they are focused on always delivering value based outcomes. The Business Analyst will apply proven communication, analytical, and problem solving skills to help the business make good solution decisions. They will play a pivotal role in ensuring the project or programme's understanding of business requirements, current capabilities and overall business benefits. The Business Analyst will be able to understand the organisation's enterprise wide capability model. They will analyse business requirements in line with the current capabilities; leverage the organisation's resources, identify gaps and continuously improve where applicable. The Business Analyst will play a critical role in shaping PRS products and services; from conception through launch and beyond. They will conduct a deep business processes analysis and translate business requirements into actionable product features. They will conduct gap and capability analysis with a strong understanding of project benefits and how to realise those. Responsibilities Requirements Management: Design requirements elicitation sessions with relevant stakeholders to understand business needs. Translate the business needs into functional and non functional requirements in the form of user stories, process maps, benefits models, and other BA related artefacts. Collaborate with product managers, architects and development teams to define product vision and roadmap. Collaborate with product design team; advocate for a customer/member centric design principles in the product development process. Work closely with the stakeholders and the project team to prioritise requirements in line with business value and strategic alignment. Gather lessons learned and maintain a continuous improvements backlog. Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. Support decision makers in the RFP process; highlighting the scope of work, business requirements and current capabilities. Business Process Analysis: Develop and maintain process documentation and workflow diagrams in line with the wider enterprise capability model; enabling PRS to efficiently manage resources and improve operational efficiency. Provide recommendations for process initiatives based on data analysis, feedback and business requirements. Create 'As Is' and 'To Be' process flows, perform gap analysis and produce target operating models. Stakeholder Management: Collaborate with cross functional teams to gather requirements and drive transformation initiatives. Facilitate engagements and communication between different teams to ensure alignment and understanding of goals and defined metrics. Keep stakeholders informed of projects and programmes updates. Change Management: Produce gaps analysis documentation to assist the business change function in assessing the business capabilities and readiness for the change. Produce a stakeholder analysis documentation to help drive the change and transition. Project Management: Support the Project Manager in the creation of the Project Plan, adding value at task level around capabilities and time required to complete. Assist the Portfolio and Project Managers in optimising the scope, benefits, and risks of proposed projects. About you At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have: Experience & Qualifications: Product centric business analyst with a minimum of 3 5 years in business analysis, product management or process improvement. Ability to create systematic and consistent business requirements and manage those throughout the project lifecycle; with a focus on feasibility, impact, business capabilities and gap analysis to support decision making. Ability to understand an enterprise capability model; develop and maintain process workflow diagrams. Experienced at supporting the design, implementation and launch of products and services and collaborating with the relevant delivery teams. Experienced in system thinking; a holistic approach to analysing how any system's constituents interrelate and how multiple systems work together in the context of larger products or platforms. Understanding of application development and SDLC (software development life cycle) concepts. Agile, lean and product development / management - related experience is a must. Familiarity with UX principles and product design; with a user centric mindset. Experience in creating Business cases and supporting RFPs. Previous experience in using requirements management, project management and data modelling tools is a must. Experience in delivering AI and Automation POCs or products is a plus. Interpersonal Skills: Growth mindset and curious to support a culture of learning and experimentation, seeking better practices to test and learn. Ability to build positive relationships with stakeholders and be able to liaise at all levels of the organisation with professionalism. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders. Ability to multi task, make decisions and manage priorities effectively in a demanding environment under time pressed deadlines. Exceptional analytical and creative problem solving skills. Great attention to detail, particularly the ability to think through the impact of change. Strong presentation and facilitation skills. High level of self motivation and drive with a commitment to delivery. Ability to work independently and in a collaborative environment. Disciplined and conscientious approach. Business / commercially aware. What's in it for you? Here are just a few things that set PRS for Music apart from the crowd: We trust, value, and support our people to make the difference. We believe that diversity of thought and experience provides the platform for innovation and creativity. We are consciously inclusive and have eight Affinity Groups which you can join and make an impact. We invest in the development of our people to drive our ambitions forward. We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days. Employees can work from anywhere in the world for up to eight weeks of the year. Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion or ability. We value the needs of everyone in our organisation and strive to build an environment where our employees' contributions are recognised in order that everyone may thrive.
Domain Data ModellerApplylocations: Worthing: FALMERtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (13 days left to apply)job requisition id: JR8299 Closing Date 2026-07-08 Domain Data Modeller Location: Hybrid - Durrington Hours: 37 hours per week Contract: Permanent Salary: Competitive + benefits Who are we?Southern Water is on a major data transformation journey to build a modern, trusted data platform that supports operational performance, regulatory outcomes and better decision making across the business. Data modelling is a core capability within this transformation, underpinning analytics, reporting and data products across our organisation. The roleAs a Domain Data Modeller , you will be a key member of a domain aligned agile squad , responsible for designing and maintaining scalable, business aligned data models that support analytics, reporting and data products.You'll work closely with Product Owners, Data Engineers, BI Engineers, architects and business stakeholders to ensure data models accurately represent business domains and align with enterprise architecture and governance frameworks. You will also play a critical role in ensuring that metadata, lineage and catalogue information remains accurate and trusted across the data platform.This role is ideal for someone who enjoys working at the intersection of business and technology, shaping how data is structured, governed and consumed across an organisation. What you'll be doing Designing, implementing and maintaining conceptual, logical and physical data models aligned to business domains Ensuring metadata and lineage are accurately captured and maintained within the enterprise data catalogue Translating business requirements into clear, well structured data models in collaboration with Product Owners and delivery teams Contributing to solution architecture discussions , ensuring data models support scalability and long term strategy Working closely with Data Engineers to validate models against ingestion pipelines and sample data Providing high quality model documentation to support downstream development and analytics Maintaining data modelling standards and best practices across squads Applying change management principles to ensure consistency and traceability of model changes Supporting governance and metadata management using recognised data modelling tools Capturing and maintaining domain knowledge and model documentation Engaging with architects, SMEs, governance and compliance teams as needed Managing and contributing to modelling work within the squad's agile backlog Actively participating in agile ceremonies, backlog refinement and sprint planning What we're looking forWe're looking for a skilled data modeller with strong technical foundations and the ability to collaborate effectively across technical and non technical teams. You'll have: Proven experience in domain or enterprise data modelling on large scale data platforms Strong understanding of data architecture, metadata management and data governance Experience using data modelling tools such as Erwin or equivalent Experience working with cloud based data platforms (e.g. Azure Data Lake, Databricks) Familiarity with data cataloguing and lineage tools Strong SQL skills and experience with relational and dimensional modelling The ability to translate complex business concepts into clear data structures Experience working in agile delivery environments , including use of Jira and Confluence Excellent problem solving, communication and stakeholder engagement skills The ability to manage multiple modelling activities across different business domains Technical knowledge (desirable) Enterprise and business architecture principles Data governance frameworks such as DAMA Data privacy, classification and handling principles Change management practices for data models in distributed environments Understanding of how data models support BI and analytics use cases Qualifications Essential Hands on experience in data modelling projects Experience collaborating with data engineers, analysts and business stakeholders Desirable Degree in Computer Science, Information Systems, Data Science or a related discipline Relevant certifications such as Certified Data Management Professional (CDMP) or Microsoft Azure Data Engineering certifications Why join us? Play a foundational role in shaping Southern Water's enterprise data architecture Work on meaningful, business critical data products Collaborate with multidisciplinary teams across technology and the business Hybrid and flexible working Competitive salary, pension, bonus and a comprehensive benefits package Interested in the role? We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants. Our Benefits Company and performance-related bonus Generous pension Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 28 days annual holiday Occupational health service Retail discount app We offer competitive maternity leave, and flexible return to work options Everybody Welcome We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. Need flexibility in your work? Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?
26/06/2026
Full time
Domain Data ModellerApplylocations: Worthing: FALMERtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (13 days left to apply)job requisition id: JR8299 Closing Date 2026-07-08 Domain Data Modeller Location: Hybrid - Durrington Hours: 37 hours per week Contract: Permanent Salary: Competitive + benefits Who are we?Southern Water is on a major data transformation journey to build a modern, trusted data platform that supports operational performance, regulatory outcomes and better decision making across the business. Data modelling is a core capability within this transformation, underpinning analytics, reporting and data products across our organisation. The roleAs a Domain Data Modeller , you will be a key member of a domain aligned agile squad , responsible for designing and maintaining scalable, business aligned data models that support analytics, reporting and data products.You'll work closely with Product Owners, Data Engineers, BI Engineers, architects and business stakeholders to ensure data models accurately represent business domains and align with enterprise architecture and governance frameworks. You will also play a critical role in ensuring that metadata, lineage and catalogue information remains accurate and trusted across the data platform.This role is ideal for someone who enjoys working at the intersection of business and technology, shaping how data is structured, governed and consumed across an organisation. What you'll be doing Designing, implementing and maintaining conceptual, logical and physical data models aligned to business domains Ensuring metadata and lineage are accurately captured and maintained within the enterprise data catalogue Translating business requirements into clear, well structured data models in collaboration with Product Owners and delivery teams Contributing to solution architecture discussions , ensuring data models support scalability and long term strategy Working closely with Data Engineers to validate models against ingestion pipelines and sample data Providing high quality model documentation to support downstream development and analytics Maintaining data modelling standards and best practices across squads Applying change management principles to ensure consistency and traceability of model changes Supporting governance and metadata management using recognised data modelling tools Capturing and maintaining domain knowledge and model documentation Engaging with architects, SMEs, governance and compliance teams as needed Managing and contributing to modelling work within the squad's agile backlog Actively participating in agile ceremonies, backlog refinement and sprint planning What we're looking forWe're looking for a skilled data modeller with strong technical foundations and the ability to collaborate effectively across technical and non technical teams. You'll have: Proven experience in domain or enterprise data modelling on large scale data platforms Strong understanding of data architecture, metadata management and data governance Experience using data modelling tools such as Erwin or equivalent Experience working with cloud based data platforms (e.g. Azure Data Lake, Databricks) Familiarity with data cataloguing and lineage tools Strong SQL skills and experience with relational and dimensional modelling The ability to translate complex business concepts into clear data structures Experience working in agile delivery environments , including use of Jira and Confluence Excellent problem solving, communication and stakeholder engagement skills The ability to manage multiple modelling activities across different business domains Technical knowledge (desirable) Enterprise and business architecture principles Data governance frameworks such as DAMA Data privacy, classification and handling principles Change management practices for data models in distributed environments Understanding of how data models support BI and analytics use cases Qualifications Essential Hands on experience in data modelling projects Experience collaborating with data engineers, analysts and business stakeholders Desirable Degree in Computer Science, Information Systems, Data Science or a related discipline Relevant certifications such as Certified Data Management Professional (CDMP) or Microsoft Azure Data Engineering certifications Why join us? Play a foundational role in shaping Southern Water's enterprise data architecture Work on meaningful, business critical data products Collaborate with multidisciplinary teams across technology and the business Hybrid and flexible working Competitive salary, pension, bonus and a comprehensive benefits package Interested in the role? We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants. Our Benefits Company and performance-related bonus Generous pension Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 28 days annual holiday Occupational health service Retail discount app We offer competitive maternity leave, and flexible return to work options Everybody Welcome We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. Need flexibility in your work? Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
26/06/2026
Full time
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
About VaynerMedia VaynerMedia is a global integrated creative and media agency, built for today's consumers. As the Modern Agency of Record, it understands the nuances of today's attention landscape, empowering brands to win attention, drive relevance, and deliver business results. Founded in 2009, by Gary Vaynerchuk, the independently owned agency operates in 15 offices worldwide, including Amsterdam, Bangkok, Chicago, New Delhi, Kuala Lumpur, London, Los Angeles, Mexico City, Miami, New York, Tokyo, Toronto, Singapore, and Sydney. VaynerMedia is part of the VaynerX family of companies. In a Nutshell The primary role of the Manager is to develop effective and high-quality data analysis, insights, and recommendations that help drive business outcomes. Technical abilities include the following: SQL, Tableau, Business Intelligence (BI) best practices. This role will interface with the customer to support their implementation and reporting needs acting in a consulting manner to be a thought leader and offer necessary training. Responsibilities Lead the day-to-day analytics on an account, partnering with both internal VaynerMedia and client teams to drive insights and recommendations for client campaigns. In partnership with the media, strategy and creative teams, establish hypotheses to test tied key metrics to inform decisions, measure media success, and audience performance. Scope, prioritize, execute tests (or work with measurement partners), and interpret test results. Aggregate learnings for share-out to key client stakeholders. Build and maintain dashboards: establish partnership with clients in order to visualize data based on client specifications, business goals, and KPIs in order to enable faster insights, recommendations, and tailor reporting to meet ongoing client needs. Lead and teach analysts and sr. analysts on best practices of marketing analytics. Provide oversight for 2-3 analysts/sr. analysts on an account. Qualifications 5+ years experience in digital marketing analytics preferably with a media focus and specifically an in depth understanding of social platforms. Experience with campaign analyses working within digital platforms including Google Ads, DV360, Facebook, Amazon, TikTok, Twitter, SnapChat. Experience working with analytics, attribution and measurement systems such as Google Analytics, Nielsen, IRI, Millward Brown, Oracle Strong storytelling capabilities and experience with data visualization tools such as Tableau or equivalent Experience with Retail Media, omnichannel attribution, Performance Marketing, and/or closed-loop attribution Proficiency with Tableau & SQL Advanced skills in Excel including pivot tables, V-Look Ups, and macros Benefits Exact compensation may vary based on skills, experience, and location. Employer-sponsored 401k with match Medical, Dental, and vision coverage Unlimited PTO Caregiver (Parental) Leave Health and Wellness benefits Base Salary $85,000-$100,000 USD
26/06/2026
Full time
About VaynerMedia VaynerMedia is a global integrated creative and media agency, built for today's consumers. As the Modern Agency of Record, it understands the nuances of today's attention landscape, empowering brands to win attention, drive relevance, and deliver business results. Founded in 2009, by Gary Vaynerchuk, the independently owned agency operates in 15 offices worldwide, including Amsterdam, Bangkok, Chicago, New Delhi, Kuala Lumpur, London, Los Angeles, Mexico City, Miami, New York, Tokyo, Toronto, Singapore, and Sydney. VaynerMedia is part of the VaynerX family of companies. In a Nutshell The primary role of the Manager is to develop effective and high-quality data analysis, insights, and recommendations that help drive business outcomes. Technical abilities include the following: SQL, Tableau, Business Intelligence (BI) best practices. This role will interface with the customer to support their implementation and reporting needs acting in a consulting manner to be a thought leader and offer necessary training. Responsibilities Lead the day-to-day analytics on an account, partnering with both internal VaynerMedia and client teams to drive insights and recommendations for client campaigns. In partnership with the media, strategy and creative teams, establish hypotheses to test tied key metrics to inform decisions, measure media success, and audience performance. Scope, prioritize, execute tests (or work with measurement partners), and interpret test results. Aggregate learnings for share-out to key client stakeholders. Build and maintain dashboards: establish partnership with clients in order to visualize data based on client specifications, business goals, and KPIs in order to enable faster insights, recommendations, and tailor reporting to meet ongoing client needs. Lead and teach analysts and sr. analysts on best practices of marketing analytics. Provide oversight for 2-3 analysts/sr. analysts on an account. Qualifications 5+ years experience in digital marketing analytics preferably with a media focus and specifically an in depth understanding of social platforms. Experience with campaign analyses working within digital platforms including Google Ads, DV360, Facebook, Amazon, TikTok, Twitter, SnapChat. Experience working with analytics, attribution and measurement systems such as Google Analytics, Nielsen, IRI, Millward Brown, Oracle Strong storytelling capabilities and experience with data visualization tools such as Tableau or equivalent Experience with Retail Media, omnichannel attribution, Performance Marketing, and/or closed-loop attribution Proficiency with Tableau & SQL Advanced skills in Excel including pivot tables, V-Look Ups, and macros Benefits Exact compensation may vary based on skills, experience, and location. Employer-sponsored 401k with match Medical, Dental, and vision coverage Unlimited PTO Caregiver (Parental) Leave Health and Wellness benefits Base Salary $85,000-$100,000 USD
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
26/06/2026
Full time
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
25/06/2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Finance Data Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Finance Data Analyst, Commercial Finance ATG Entertainment is an exciting, fast-paced company at the heart of live entertainment, and we are looking for a Finance Data Analyst who shares our passion for innovation and continuous improvement. We are seeking a technically capable and analytically minded individual to join our Commercial Finance team, based at our Shaftesbury Avenue office in London. This role sits at the intersection of finance and data engineering, acting as the primary day-to-day liaison between the Commercial Finance function and the Group's Data Engineering team. This role would suit a detail-oriented and technically proficient finance professional with a passion for data, systems, and process improvement. The ideal candidate will be equally comfortable working with financial concepts and data stores and will thrive in a role that bridges the gap between finance and technology. The successful candidate will play a central role in maintaining and developing the Group's Commercial Finance data infrastructure, driving data quality and governance, and enabling the Commercial Finance team to report, plan, and analyse with confidence. This role reports to the Lead Business Partner, Group Commercial & Central Functions and will work closely with the Data Engineering team, Finance Product Owners, and the wider Commercial Finance team. Key responsibilities Act as the primary day-to-day liaison between the Commercial Finance function and the Data Engineering team, translating finance requirements into data solutions, and managing ongoing development priorities. Own the day-to-day administration and ongoing development of the Global Finance Data lake and the Forecasting & Budgeting (FaB) tool, supporting the relevant Finance Product Owners - including user access management, process configuration, and governance practices. Liaise with Finance data stakeholders across the Group to troubleshoot system issues, share best practice, and support the continuous improvement of data tools and processes. Manage data hygiene and interim manual data feeds, bridging the gap between current system coverage and full automation - ensuring Finance data is complete, accurate, and timely. Build and maintain Power BI reports and dashboards, including DAX development, KPI data maintenance, and ensuring reporting outputs meet the analytical needs of the Commercial Finance team. Support the smooth running, governance, and development of other Commercial Finance data tools - including TM1 Planning Analytics and Microsoft Fabric - with particular focus on system architecture and the way these tools interact with one another. Provide ad hoc data and analytical support to the wider Commercial Finance team as required. Support the Commercial Finance team in the transformation project as we automate reporting and embed AI tools. Your skills, qualities, and experience A strong understanding of key financial principles, including double-entry bookkeeping and P&Ls, with the ability to apply these in a data context. A working understanding of data structures and how data flows between source systems, data warehouses, and reporting layers. Some exposure to coding and query languages (DAX, SQL, or Python), the ability and appetite to learn is more important than existing depth. Demonstrable experience building Power BI reports, with strong knowledge of DAX and an understanding of data modelling best practices. Excellent communication skills, with the ability to translate technical data concepts clearly to non-technical finance stakeholders, and vice versa. Some experience working with HTML - whether in a reporting, tooling, or web context. A proactive, detail-oriented mindset with a natural inclination towards continuous improvement and data quality. Strong proficiency in Excel, with the ability to work confidently with complex data sets. Preferable: experience with TM1 Planning Analytics, Microsoft Dynamics 365, and/or Microsoft Fabric. Ability to work autonomously and manage competing priorities in a fast-moving environment, while maintaining rigour and accuracy. A genuine interest in the live entertainment industry is a plus. Experience with D365 and enterprise reporting or data lake tools preferred; prior exposure to a finance function beneficial. Must be comfortable operating in a fast-moving, data-rich environment and taking ownership of problems through to resolution. Experience within a fast-paced, PE-backed business is desirable, ideally within a consumer-facing or multi-site environment - such as retail, hospitality, leisure, or live entertainment. Part-qualified or qualified accountant (ACA, ACCA, CIMA) preferred, though candidates from a data or analytical background with strong financial acumen will also be considered. About Us- Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
25/06/2026
Full time
Finance Data Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Finance Data Analyst, Commercial Finance ATG Entertainment is an exciting, fast-paced company at the heart of live entertainment, and we are looking for a Finance Data Analyst who shares our passion for innovation and continuous improvement. We are seeking a technically capable and analytically minded individual to join our Commercial Finance team, based at our Shaftesbury Avenue office in London. This role sits at the intersection of finance and data engineering, acting as the primary day-to-day liaison between the Commercial Finance function and the Group's Data Engineering team. This role would suit a detail-oriented and technically proficient finance professional with a passion for data, systems, and process improvement. The ideal candidate will be equally comfortable working with financial concepts and data stores and will thrive in a role that bridges the gap between finance and technology. The successful candidate will play a central role in maintaining and developing the Group's Commercial Finance data infrastructure, driving data quality and governance, and enabling the Commercial Finance team to report, plan, and analyse with confidence. This role reports to the Lead Business Partner, Group Commercial & Central Functions and will work closely with the Data Engineering team, Finance Product Owners, and the wider Commercial Finance team. Key responsibilities Act as the primary day-to-day liaison between the Commercial Finance function and the Data Engineering team, translating finance requirements into data solutions, and managing ongoing development priorities. Own the day-to-day administration and ongoing development of the Global Finance Data lake and the Forecasting & Budgeting (FaB) tool, supporting the relevant Finance Product Owners - including user access management, process configuration, and governance practices. Liaise with Finance data stakeholders across the Group to troubleshoot system issues, share best practice, and support the continuous improvement of data tools and processes. Manage data hygiene and interim manual data feeds, bridging the gap between current system coverage and full automation - ensuring Finance data is complete, accurate, and timely. Build and maintain Power BI reports and dashboards, including DAX development, KPI data maintenance, and ensuring reporting outputs meet the analytical needs of the Commercial Finance team. Support the smooth running, governance, and development of other Commercial Finance data tools - including TM1 Planning Analytics and Microsoft Fabric - with particular focus on system architecture and the way these tools interact with one another. Provide ad hoc data and analytical support to the wider Commercial Finance team as required. Support the Commercial Finance team in the transformation project as we automate reporting and embed AI tools. Your skills, qualities, and experience A strong understanding of key financial principles, including double-entry bookkeeping and P&Ls, with the ability to apply these in a data context. A working understanding of data structures and how data flows between source systems, data warehouses, and reporting layers. Some exposure to coding and query languages (DAX, SQL, or Python), the ability and appetite to learn is more important than existing depth. Demonstrable experience building Power BI reports, with strong knowledge of DAX and an understanding of data modelling best practices. Excellent communication skills, with the ability to translate technical data concepts clearly to non-technical finance stakeholders, and vice versa. Some experience working with HTML - whether in a reporting, tooling, or web context. A proactive, detail-oriented mindset with a natural inclination towards continuous improvement and data quality. Strong proficiency in Excel, with the ability to work confidently with complex data sets. Preferable: experience with TM1 Planning Analytics, Microsoft Dynamics 365, and/or Microsoft Fabric. Ability to work autonomously and manage competing priorities in a fast-moving environment, while maintaining rigour and accuracy. A genuine interest in the live entertainment industry is a plus. Experience with D365 and enterprise reporting or data lake tools preferred; prior exposure to a finance function beneficial. Must be comfortable operating in a fast-moving, data-rich environment and taking ownership of problems through to resolution. Experience within a fast-paced, PE-backed business is desirable, ideally within a consumer-facing or multi-site environment - such as retail, hospitality, leisure, or live entertainment. Part-qualified or qualified accountant (ACA, ACCA, CIMA) preferred, though candidates from a data or analytical background with strong financial acumen will also be considered. About Us- Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
Are you a data driven Business Analyst who thrives in a fast paced logistics environment? Do you enjoy transforming complex operational data into meaningful insights that drive performance? Are you confident working with stakeholders and customers to deliver impactful, data led solutions? Here at GXO, we're recruiting for a Business Analyst to join our growing team at our Rockingham site in Corby. This is a full time, permanent role, working Monday to Friday from 08:00 to 16:00, where you'll support the expansion of on site contracts and play a key role in driving operational performance through data, systems and analysis. With multiple new contracts being onboarded, this is an exciting opportunity to work in a fast evolving environment, collaborating closely with both internal teams and customers to deliver scalable, efficient solutions. Pay, benefits and more: We're offering a salary of £35,000 per annum, plus 25 days of annual leave plus bank holidays, a company pension scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and you'll benefit from a supportive team culture with opportunities for growth and development. What you'll do on a typical day: Interrogate and analyse data across multiple Warehouse Management Systems (WMS), developing accurate and insightful reporting to support operational decision making and performance tracking Deliver full lifecycle business analysis, including requirements gathering, process mapping, stakeholder engagement and solution design, ensuring outputs align to both operational and customer needs Develop and maintain robust reporting tools and dashboards, providing clear visibility of KPIs, trends and opportunities to improve efficiency, accuracy and service delivery Work closely with customers and internal stakeholders across functions, building strong relationships while identifying operational challenges and implementing data driven solutions Support the onboarding and integration of new contracts on site, ensuring systems, processes and reporting structures are effectively aligned to support growth and scalability What you need to succeed at GXO: Proven experience in a Business Analyst or similar role within a logistics, supply chain or operational environment Strong analytical capability, with experience working with WMS data and large datasets to generate actionable insights Experience managing end to end analysis processes, from requirements gathering through to implementation and review Advanced Excel and data handling skills, with experience in reporting and performance analysis Excellent communication and stakeholder management skills, with the ability to influence and collaborate across all levels The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
25/06/2026
Full time
Are you a data driven Business Analyst who thrives in a fast paced logistics environment? Do you enjoy transforming complex operational data into meaningful insights that drive performance? Are you confident working with stakeholders and customers to deliver impactful, data led solutions? Here at GXO, we're recruiting for a Business Analyst to join our growing team at our Rockingham site in Corby. This is a full time, permanent role, working Monday to Friday from 08:00 to 16:00, where you'll support the expansion of on site contracts and play a key role in driving operational performance through data, systems and analysis. With multiple new contracts being onboarded, this is an exciting opportunity to work in a fast evolving environment, collaborating closely with both internal teams and customers to deliver scalable, efficient solutions. Pay, benefits and more: We're offering a salary of £35,000 per annum, plus 25 days of annual leave plus bank holidays, a company pension scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and you'll benefit from a supportive team culture with opportunities for growth and development. What you'll do on a typical day: Interrogate and analyse data across multiple Warehouse Management Systems (WMS), developing accurate and insightful reporting to support operational decision making and performance tracking Deliver full lifecycle business analysis, including requirements gathering, process mapping, stakeholder engagement and solution design, ensuring outputs align to both operational and customer needs Develop and maintain robust reporting tools and dashboards, providing clear visibility of KPIs, trends and opportunities to improve efficiency, accuracy and service delivery Work closely with customers and internal stakeholders across functions, building strong relationships while identifying operational challenges and implementing data driven solutions Support the onboarding and integration of new contracts on site, ensuring systems, processes and reporting structures are effectively aligned to support growth and scalability What you need to succeed at GXO: Proven experience in a Business Analyst or similar role within a logistics, supply chain or operational environment Strong analytical capability, with experience working with WMS data and large datasets to generate actionable insights Experience managing end to end analysis processes, from requirements gathering through to implementation and review Advanced Excel and data handling skills, with experience in reporting and performance analysis Excellent communication and stakeholder management skills, with the ability to influence and collaborate across all levels The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Master Data Analyst(internal job title - Manufacturing Support Analyst)Your Manager: Master Data LeadTeam: Supply ChainLocation: Kilmalid, Dumbarton - we operate a hybrid working approachContract Type: Fixed Term Contract - ending 28th Feb 2027Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic convivialityChivas Brothers is the Pernod Ricard business dedicated entirely to Scotch whisky. Our award-winning portfolio features some of the world's most revered single malt and blended Scotch whisky brands, including Chivas, Ballantine's, Royal Salute, The Glenlivet and Aberlour, which are exported from Scotland to over 100 countries worldwide. As the world's No.2 Scotch whisky producer with a 1,600-strong team across 26 sites, we are committed to upholding the heritage and pursuing the progress of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.About the roleWe are now seeking a Manufacturing Support Analyst to play a key part in maintaining accurate and timely product and Bill of Materials (BoM) data within the (Enterprise Resource Planning) ERP system. This role provides effective administrative support to the BoM team, including cased goods, spirit, material and BoM data input, set up and approval. The position ensures ERP system manufacturing setup of SKU's and components is correct and accurate to support successful delivery of all R&D and change projects. The role works across the supply chain to deliver excellent customer service and improve cost, quality and compliance performance, while effectively communicating with departments such as Engineering, Distillation & Maturation, Inventory, Procurement, Research & Development, Customer Service, Planning, Outsourcing Bottling/Rework, Spirit Planning and MIS.What you will doBill of Materials (BoM) Creation, Changes & ConfigurationAttend and add valid input to project meeting to ensure new Bill of Materials build and cost are correct.Effectively configure and process Bill of Material as appropriateProcess and distribute information (Bill of Material / Design Changes) in a timely manner (OTIF)Providing cross functional communication of cost impact from creation/maintenance of BOM and routingsSKU & BoM Setup, Maintenance & Lifecycle ManagementSet-up data for multi-branch/level BOM'sManage the workflow process to ensure timely input of key data for new SKU builds.Action the SKU Register to ensure Customer Service SKU Requests are delivered on time.Transact and expedite system workflow and support the Product Life Cycle Forum to ensure items are developed on time for bottling.Deliver robust procedures, controls and measures (KPI's) to ensure data set up is correct and accurate.Manage the Run-in/Run-out and PLC process to minimise obsolescence during the SKU lifecycle and during introduction of new and exit of old components and SKU's.Obsolete items as appropriate and mass-maintain on system to eliminate future exposure.Analyse all BOM change requests to ensure that each level of the multi-level BOM is changed in accordance with the requested change and ensure that the change request is necessary.Data Integrity & AccuracyEnsure data integrity for all items and BoM's within system and ensure team control reports are actioned daily.Action data integrity reports daily and develop new integrity reports to ensure data accuracy.Investigate and report errors that have impacted Bottling or Shipping and recommend and implement remedial actions.Identify and implement opportunities for continuous improvement within BoM team scope and across the supply chain and work with MIS to develop and test improvements.Cross Functional Support & CollaborationSupport and contribute to Customer Service, Manufacturing, Rework, Procurement and Research & Development initiatives to improve service.Deliver excellent customer service, proactively resolving and escalating issues as appropriate.Stand in for line manager and represent the team and company professionally at project meetings.Reporting, Workflow & Continuous ImprovementManage the workflow process to ensure timely input of key data for new SKU builds and smooth progression through to live.Your skills and backgroundStrong understanding of business enterprise systems, e.g. JDE E1 ERP system and BoM structures.Excellent planning and material process skills; logical and methodical approach.Proficient in Microsoft Excel, Word, Outlook.Experience in managing data accuracy and validation processes.Understanding of commercial, quality, and financial impacts of SKU setup.Why join us?Collective SpiritYou will be part of a connected, international community shaped by iconic brands, a performance mindset, and a proud legacy, where collaboration, fun and ambition coexist.Craft your path.We empower you to own your career, innovate boldly and grow alongside our business, surrounded by leaders who value curiosity, energy, and impact.Cultivate the future.You'll help shape a business with a soul - one that cherishes the land, respects communities, and brings good times from a good place, responsibly and sustainably.People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Créateurs de Convivialité'. We promote inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture, an environment where we can truly be ourselves.We will assess your application for this role based on your skills, experiences, and achievements, not your gender, age, ethnic or educational background or any other such factors. Our recruiting team are more than happy to provide reasonable adjustments during our application and interview process, in order for you to participate fully in our recruitment experience.Our mix of benefitsCompetitive salary, along with performance related bonusDefined Contribution PensionPrivate medical insurance, including income protection.Comprehensive Employee Assistance Programme25 days' annual holiday (increasing with length of service up to 27) plus public holidays,Pernod Ricard share incentive plan and share ownership plan.Life AssuranceAn allowance each year to spend on our brands.Our reward & recognition schemeEmployee discounts from a range of high street retailers.Regular events in our very own office barLearn more about working with Pernod Ricard more about Chivas Brothers Date for Applications:03rd July 2026Job Posting End Date:2026-07-04Target Hire Date:2026-06-22Target End Date:2027-02-26
25/06/2026
Full time
Master Data Analyst(internal job title - Manufacturing Support Analyst)Your Manager: Master Data LeadTeam: Supply ChainLocation: Kilmalid, Dumbarton - we operate a hybrid working approachContract Type: Fixed Term Contract - ending 28th Feb 2027Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic convivialityChivas Brothers is the Pernod Ricard business dedicated entirely to Scotch whisky. Our award-winning portfolio features some of the world's most revered single malt and blended Scotch whisky brands, including Chivas, Ballantine's, Royal Salute, The Glenlivet and Aberlour, which are exported from Scotland to over 100 countries worldwide. As the world's No.2 Scotch whisky producer with a 1,600-strong team across 26 sites, we are committed to upholding the heritage and pursuing the progress of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.About the roleWe are now seeking a Manufacturing Support Analyst to play a key part in maintaining accurate and timely product and Bill of Materials (BoM) data within the (Enterprise Resource Planning) ERP system. This role provides effective administrative support to the BoM team, including cased goods, spirit, material and BoM data input, set up and approval. The position ensures ERP system manufacturing setup of SKU's and components is correct and accurate to support successful delivery of all R&D and change projects. The role works across the supply chain to deliver excellent customer service and improve cost, quality and compliance performance, while effectively communicating with departments such as Engineering, Distillation & Maturation, Inventory, Procurement, Research & Development, Customer Service, Planning, Outsourcing Bottling/Rework, Spirit Planning and MIS.What you will doBill of Materials (BoM) Creation, Changes & ConfigurationAttend and add valid input to project meeting to ensure new Bill of Materials build and cost are correct.Effectively configure and process Bill of Material as appropriateProcess and distribute information (Bill of Material / Design Changes) in a timely manner (OTIF)Providing cross functional communication of cost impact from creation/maintenance of BOM and routingsSKU & BoM Setup, Maintenance & Lifecycle ManagementSet-up data for multi-branch/level BOM'sManage the workflow process to ensure timely input of key data for new SKU builds.Action the SKU Register to ensure Customer Service SKU Requests are delivered on time.Transact and expedite system workflow and support the Product Life Cycle Forum to ensure items are developed on time for bottling.Deliver robust procedures, controls and measures (KPI's) to ensure data set up is correct and accurate.Manage the Run-in/Run-out and PLC process to minimise obsolescence during the SKU lifecycle and during introduction of new and exit of old components and SKU's.Obsolete items as appropriate and mass-maintain on system to eliminate future exposure.Analyse all BOM change requests to ensure that each level of the multi-level BOM is changed in accordance with the requested change and ensure that the change request is necessary.Data Integrity & AccuracyEnsure data integrity for all items and BoM's within system and ensure team control reports are actioned daily.Action data integrity reports daily and develop new integrity reports to ensure data accuracy.Investigate and report errors that have impacted Bottling or Shipping and recommend and implement remedial actions.Identify and implement opportunities for continuous improvement within BoM team scope and across the supply chain and work with MIS to develop and test improvements.Cross Functional Support & CollaborationSupport and contribute to Customer Service, Manufacturing, Rework, Procurement and Research & Development initiatives to improve service.Deliver excellent customer service, proactively resolving and escalating issues as appropriate.Stand in for line manager and represent the team and company professionally at project meetings.Reporting, Workflow & Continuous ImprovementManage the workflow process to ensure timely input of key data for new SKU builds and smooth progression through to live.Your skills and backgroundStrong understanding of business enterprise systems, e.g. JDE E1 ERP system and BoM structures.Excellent planning and material process skills; logical and methodical approach.Proficient in Microsoft Excel, Word, Outlook.Experience in managing data accuracy and validation processes.Understanding of commercial, quality, and financial impacts of SKU setup.Why join us?Collective SpiritYou will be part of a connected, international community shaped by iconic brands, a performance mindset, and a proud legacy, where collaboration, fun and ambition coexist.Craft your path.We empower you to own your career, innovate boldly and grow alongside our business, surrounded by leaders who value curiosity, energy, and impact.Cultivate the future.You'll help shape a business with a soul - one that cherishes the land, respects communities, and brings good times from a good place, responsibly and sustainably.People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Créateurs de Convivialité'. We promote inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture, an environment where we can truly be ourselves.We will assess your application for this role based on your skills, experiences, and achievements, not your gender, age, ethnic or educational background or any other such factors. Our recruiting team are more than happy to provide reasonable adjustments during our application and interview process, in order for you to participate fully in our recruitment experience.Our mix of benefitsCompetitive salary, along with performance related bonusDefined Contribution PensionPrivate medical insurance, including income protection.Comprehensive Employee Assistance Programme25 days' annual holiday (increasing with length of service up to 27) plus public holidays,Pernod Ricard share incentive plan and share ownership plan.Life AssuranceAn allowance each year to spend on our brands.Our reward & recognition schemeEmployee discounts from a range of high street retailers.Regular events in our very own office barLearn more about working with Pernod Ricard more about Chivas Brothers Date for Applications:03rd July 2026Job Posting End Date:2026-07-04Target Hire Date:2026-06-22Target End Date:2027-02-26
Compensation: £30,000 Per annum Weekly Hours: 35 Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you're an experienced IT professional with strong problem solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role. Job Duties Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite. Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner. Manage the provisioning of end user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies. Provide on site IT support during core business hours (Monday Friday, 08:00-18:00) on a weekly rota basis and offer out of hours/weekend support as needed. Visit remote sites when required to resolve issues and maintain IT operations. Identify and implement continuous service improvements to increase operational efficiency and service maturity. Support and maintain the change process by implementing frameworks and policies that minimise risk. Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary. Contribute to small projects, providing input and support as needed. Ensure that IT services adhere to company cybersecurity measures, working closely with the company's CISO. Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery. Requirements Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams. Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling. Experience with multiple operating systems, up to Windows 11/Windows Server 2019. Experience working with Cloud based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management. Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage. Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus. Strong problem solving and analytical skills with a detail oriented approach. Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction. Strong verbal and written communication skills, with the ability to explain technical concepts to non technical users. Ability to quickly understand and interpret complex problems and data. Strong organisational skills with the ability to prioritise tasks in a fast paced environment. A full UK driving license is required, as the role involves travel to remote sites. Flexibility to provide out of hours and weekend support on a rota basis. At Park Holidays UK, you'll be part of an industry leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants in park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more. Discounted gym memberships Free expert mortgage advice Company pension scheme Location Bexhill-On-Sea, East Sussex, GB, TN39 5ES
25/06/2026
Full time
Compensation: £30,000 Per annum Weekly Hours: 35 Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you're an experienced IT professional with strong problem solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role. Job Duties Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite. Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner. Manage the provisioning of end user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies. Provide on site IT support during core business hours (Monday Friday, 08:00-18:00) on a weekly rota basis and offer out of hours/weekend support as needed. Visit remote sites when required to resolve issues and maintain IT operations. Identify and implement continuous service improvements to increase operational efficiency and service maturity. Support and maintain the change process by implementing frameworks and policies that minimise risk. Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary. Contribute to small projects, providing input and support as needed. Ensure that IT services adhere to company cybersecurity measures, working closely with the company's CISO. Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery. Requirements Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams. Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling. Experience with multiple operating systems, up to Windows 11/Windows Server 2019. Experience working with Cloud based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management. Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage. Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus. Strong problem solving and analytical skills with a detail oriented approach. Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction. Strong verbal and written communication skills, with the ability to explain technical concepts to non technical users. Ability to quickly understand and interpret complex problems and data. Strong organisational skills with the ability to prioritise tasks in a fast paced environment. A full UK driving license is required, as the role involves travel to remote sites. Flexibility to provide out of hours and weekend support on a rota basis. At Park Holidays UK, you'll be part of an industry leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants in park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more. Discounted gym memberships Free expert mortgage advice Company pension scheme Location Bexhill-On-Sea, East Sussex, GB, TN39 5ES
What you'll bring to the team Admissions Platform Systems Analyst Location: London/Hybrid Hours: 37.5 hours per week Contract: Permanent The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience. Responsibilities: Platform Analysis & Optimisation Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience. Analyse platform data to uncover insights that influence improvements and support effective decision making. Review and refine operational workflows to maximise platform functionality. Optimise the end to end customer journey, improving usability and conversion across all touchpoints. Act as a subject matter expert, providing technical guidance that shapes business decisions. Technical Support & Troubleshooting Serve as the main technical contact for resolving complex platform issues, working closely with internal IT teams and third party vendors. Oversee routine maintenance and updates to ensure the platform remains secure, compliant, and fully supported. Maintain clear, accurate documentation covering configurations, workflows, and troubleshooting processes. Ensure consistent system configuration across attractions while accommodating local needs and commercial objectives. Test and approve new features, ensuring they meet requirements and quality standards before launch. Development & Collaboration Support the design, testing, and deployment of new platform features in partnership with development teams and key stakeholders. Build strong relationships with teams such as marketing, admissions, and IT to ensure the platform evolves in line with business goals. Partner with external technology providers to deliver updates, integrations, and ongoing support. Gather and translate requirements for complex business challenges to guide technical solutions. Champion best practices and promote consistent, effective use of functionality across the platform and related systems. Qualifications & Experience Proven experience in systems analysis or a related technical role, ideally within the tourism, hospitality, or entertainment sectors. Strong understanding of digital platforms, system integration, and data analysis. Demonstrated ability to resolve complex technical issues and deliver system improvements. Degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. Benefits 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service 33 days holiday (including bank holidays) Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on site retail shops and restaurants Ongoing training and development opportunities Plus, many more Pay Range Competitive
25/06/2026
Full time
What you'll bring to the team Admissions Platform Systems Analyst Location: London/Hybrid Hours: 37.5 hours per week Contract: Permanent The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience. Responsibilities: Platform Analysis & Optimisation Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience. Analyse platform data to uncover insights that influence improvements and support effective decision making. Review and refine operational workflows to maximise platform functionality. Optimise the end to end customer journey, improving usability and conversion across all touchpoints. Act as a subject matter expert, providing technical guidance that shapes business decisions. Technical Support & Troubleshooting Serve as the main technical contact for resolving complex platform issues, working closely with internal IT teams and third party vendors. Oversee routine maintenance and updates to ensure the platform remains secure, compliant, and fully supported. Maintain clear, accurate documentation covering configurations, workflows, and troubleshooting processes. Ensure consistent system configuration across attractions while accommodating local needs and commercial objectives. Test and approve new features, ensuring they meet requirements and quality standards before launch. Development & Collaboration Support the design, testing, and deployment of new platform features in partnership with development teams and key stakeholders. Build strong relationships with teams such as marketing, admissions, and IT to ensure the platform evolves in line with business goals. Partner with external technology providers to deliver updates, integrations, and ongoing support. Gather and translate requirements for complex business challenges to guide technical solutions. Champion best practices and promote consistent, effective use of functionality across the platform and related systems. Qualifications & Experience Proven experience in systems analysis or a related technical role, ideally within the tourism, hospitality, or entertainment sectors. Strong understanding of digital platforms, system integration, and data analysis. Demonstrated ability to resolve complex technical issues and deliver system improvements. Degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. Benefits 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service 33 days holiday (including bank holidays) Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on site retail shops and restaurants Ongoing training and development opportunities Plus, many more Pay Range Competitive
