46 jobs found

The Business Analyst is a strategic business partner to the commercial leadership team, sitting at the intersection of business and technology. You will design and build the operational infrastructure that drives predictable, scalable revenue growth, with a particular focus on data, automation and AI-enabled systems. This is a hands on, junior to mid technical role for someone who enjoys building things, connecting tools and turning messy data into clear, usable insight. You will own commercial analytics, forecasting and the core commercial systems, whilst driving data informed decision making across Sales, Marketing and Customer Success. A significant portion of the role involves working with product usage and adoption data, partnering closely with Engineering and Product to connect customer behaviour, feature adoption and platform health to commercial outcomes. You will use AI tools (Claude, coding assistants and others) to rapidly prototype, automate and deploy business processes, dashboards and lightweight internal applications. A core expectation is to champion an AI first approach: using automation and emerging tools not just to make existing processes more efficient, but to help the organisation re imagine how we work. Key Responsibilities Revenue Strategy & Insight Deliver clean, reliable data and analysis on NRR, GRR, logo retention, expansion and churn, enabling commercial leaders to turn metrics into actionable strategy. Partner with Sales, Marketing and Existing Business teams to identify growth levers, segment trends and operational bottlenecks across the customer lifecycle. Analyse cohort behaviour, product adoption and revenue drivers, surfacing leading indicators that allow teams to act proactively. Translate complex datasets into clear narratives, dashboards and recommendations for senior stakeholders and the board. Revenue Operations, Process & Systems Act as commercial data and systems owner: define data models, governance, definitions and quality standards across Salesforce and associated tools. Design scalable workflows, playbooks and operating rhythms that support continuous growth, with an emphasis on automation over manual process. Drive Salesforce excellence where needed (structure, hygiene, automation), while recognising that Salesforce is one component of a broader AI centred stack. Build and maintain executive level dashboards (e.g. in QuickSight or similar) that provide real time visibility into pipeline health, forecast accuracy and business performance. Lead cross functional initiatives to improve commercial efficiency, reduce friction and accelerate revenue velocity, using AI and lightweight applications to connect systems. AI, Automation & Internal Tools Own and evolve the commercial tech stack (Salesforce and other tools), with a growing focus on AI connectivity, automation and "glue" systems that join data and workflows together. Use AI coding assistants and Claude to build small internal applications, scripts and dashboards (for example, tools to host and serve dashboards or automate data pipelines). Prototype and deploy AI enabled workflows for the commercial teams, such as transcript analysis, SDR enablement and campaign insights. Ensure seamless data flow between commercial systems, Finance and product/usage data systems. Stakeholder Management & Enablement Operate as a trusted advisor to the COO, CCO and commercial leadership, providing pragmatic, data grounded recommendations. Work closely with leaders such as the VP,Sales, VP, Customer and VP,Marketing to understand their questions, then design data and tooling that answers them. Support onboarding and enablement of commercial team members on systems, dashboards and AI enabled ways of working. Build strong cross functional relationships, influencing without authority to drive alignment and execution across Commercial, Product, Engineering and Finance. Essential 3-5 years' experience in Business Analysis, Data/Commercial Analysis, Product Analytics, Strategy, Operations or Software Engineering, ideally with exposure to commercial or revenue facing functions. Advanced analytical skills: expert level Excel/Google Sheets and strong capability in SQL and/or a BI tool (e.g. QuickSight, Looker, Tableau, Power BI). Confident working with APIs, databases and modern data stacks (e.g. PostgreSQL, MongoDB, cloud data stores), and comfortable learning new tools quickly. Comfortable working with product usage and adoption data, collaborating with Engineering and Product to analyse behaviour and inform commercial strategy. Demonstrable experience using AI tools (e.g. Claude, GitHub Copilot or similar) to accelerate analysis, build small applications or automate workflows. Proven ability to design processes, frameworks and documentation that drive operational excellence and can be owned by business teams once implemented. Excellent stakeholder management: confident communicating with senior leadership and cross-functional teams Structured problem solver with strong attention to detail and commercial pragmatism Desirable Background as a junior or mid level software developer or data engineer who enjoys business problems more than pure software engineering. Experience with AWS QuickSight or similar cloud based BI platforms. Experience working in legal tech, professional services software or complex B2B sales environments Exposure to AI enabled tools for data analysis, automation or insight generation Strong understanding of B2B SaaS business models and key commercial metrics (NRR, GRR, CAC, LTV, pipeline dynamics) What we offer you Competitive salary (depending on experience) 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team, and are constantly looking for ways to improve our processes to help us do that.

We're hiring Senior Salesforce Developer - Product Engineering Team (ISV) in Winnersh (Reading area), UK Hybrid (3 days onsite) Sage People is a global HR & people management SaaS product built on the Salesforce () platform, serving customers worldwide. As an ISV, we build and evolve one single product, with a strong focus on code quality, scalability, performance and long term architecture. We're looking for a senior hands on Salesforce engineer who can go beyond feature delivery: someone able to understand business complexity, shape technical design, contribute to architecture decisions, and help build scalable, maintainable solutions within a mature Salesforce product environment. Team culture & environment A stable, close knit engineering group - many team members have worked together for 8+ years A friendly, supportive and human environment, where people genuinely enjoy working together Engineers, testers, architects and product managers collaborating daily as one product team A culture that values shared ownership, learning and constructive technical discussions Strong leadership momentum and investment, particularly around AI and Salesforce innovation A modern, welcoming office in Winnersh, with teams enjoying face to face collaboration as part of a hybrid model What you'll be doing As a Senior Salesforce Developer, you will take ownership of complex technical delivery while contributing to the design and architecture of our Salesforce based product. You will work hands on with Apex, SOQL, JavaScript, Salesforce Lightning, Lightning Web Components, VisualForce and APIs, while helping define robust technical approaches for scalable product features. Design, develop and maintain enterprise grade Salesforce product features with a strong focus on scalability, maintainability and performance Translate complex business requirements into clear technical designs and robust implementation plans Contribute actively to Salesforce architecture discussions, design reviews and long term product decisions Apply strong object oriented design principles, automated testing practices, code quality standards and CI/CD ways of working Mentor and support other engineers through code reviews, technical guidance and knowledge sharing This is a senior hands on development role with genuine technical depth. It is not an admin or configuration focused position: we are looking for someone who enjoys building, designing and improving complex Salesforce product capabilities. What we're looking for Core skills Strong hands on Salesforce development experience, ideally within a product, SaaS or ISV environment Advanced knowledge of Apex, SOQL, JavaScript, Salesforce Lightning and Lightning Web Components Good understanding, and ideally practical experience, of Salesforce solution design and architecture Ability to design scalable, secure and maintainable solutions while considering Salesforce platform limits, data model, integrations and performance Solid object oriented programming background, for example in Java or C#, with strong software engineering fundamentals Nice to have Experience contributing to architecture reviews, technical roadmaps or design governance Exposure to Salesforce REST APIs, integrations and enterprise application architecture Experience with Git, Jira, IntelliJ, CI/CD pipelines and automated testing strategies Salesforce Platform Developer certification, or architecture related Salesforce certifications Interest in AI driven product capabilities and how they can be embedded into Salesforce based solutions Benefits - we have plenty Competitive salary plus generous bonus scheme Pension plan: up to 8% matched + 2% top up by Sage 25 days annual leave, with the option to buy up to 5 more 8 bank holidays 5 paid volunteer days per year via the Sage Foundation 50% income protection Holiday buy & sell Comprehensive health, dental and vision coverage Work Away scheme (up to 10 weeks per year) Ongoing training and professional development Hybrid working Healthy Mind app membership Access to financial, health and wellbeing memberships Discover life at Sage: If you're looking for a Salesforce developer role with real technical depth and a genuinely great team culture, we'd love to hear from you.

Northampton, United Kingdom Posted on 22/05/2026 Overview We are looking for an experienced and proactive Helpdesk Manager to lead our internal IT helpdesk function and ensure the smooth day to day operation of business critical systems across Portman Finance Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including M icrosoft365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM , and other cloud based business systems. The role will also involve working closely with the wider technical team, software developers, solution architects, external IT partners, and business stakeholders to ensure issues are resolved efficiently and improvements are implemented effectively. This is a hands on leadership role suited to someone with strong technical knowledge, excellent communication skills, and proven experience managing helpdesk staff and introducing best practice processes, policies, and standards. Responsibilities Manage the day to day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business impacting incidents, and during busy periods. Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, off boarding, account access, permissions, device configuration, and security related administration. Provide oversight and support for CRM SaaS platforms, primarily Zoho CRM, including support tickets, user queries, workflows, dashboards, permissions, and system administration. Ensure helpdesk tickets are accurately documented, updated, and resolved in line with internal expectations. Maintain and improve IT policies, support procedures, knowledge base articles, and internal documentation. Support the implementation of IT security, access control, device management, and compliance best practices. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. Requirements Proven experience managing helpdesk staff or an IT support team. Strong experience implementing helpdesk best practices, policies, processes, and service management procedures. Solid technical experience supporting Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Intune, and endpoint/device management. Experience administering and supporting SaaS CRM platforms, ideally Zoho CRM; experience with Salesforce, Microsoft Dynamics, HubSpot, or similar platforms would also be beneficial. Strong understanding of ticket management, incident prioritisation, escalation processes, SLAs, documentation, and reporting. Experience personally handling escalated support tickets, complex technical issues, and high volume helpdesk periods. Experience managing onboarding and off boarding processes, access control, permissions, and user lifecycle management. Confident troubleshooting Microsoft cloud services, identity, device, access, and SaaS application issues. Strong leadership, communication, and stakeholder management skills. Ability to manage multiple priorities in a fast paced technical environment. A practical, hands on approach with the ability to balance management responsibilities with direct technical support when needed. Strong problem solving skills and the ability to identify root causes and drive continuous improvement. Desired Skills and Experience 3+ years' experience in IT support, servicedesk, systems administration, or helpdesk environments. Previous experience in a Helpdesk Manager, Service Desk Manager, IT Support Manager, or Senior Support role. Experience managing Microsoft Intune policies, device compliance, endpoint security, and application deployment. Experience supporting Azure infrastructure, VPNs, networking, identity management, and cloud security controls. Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential). Familiarity with ITIL or similar service management frameworks. Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation. Experience working with external IT providers, MSPs, or third party SaaS vendors. Personal Attributes Excellent written and verbal communication skills. Strong leadership skills with the ability to motivate, support, and develop helpdesk staff. Calm under pressure and able to manage urgent issues professionally. Highly organised with strong attention to detail. Able to prioritise effectively and manage multiple work streams at once. Proactive, enthusiastic, and service focused with a can do attitude. Commercially aware and able to understand the impact of IT support on business operations. Confident working independently while also being a collaborative team player. Process driven, with a continuous improvement mindset. Personable, approachable, and able to build trust with users across the business. Competitive basic salary and annual bonus; Vibrant, high spec office environment; Enhanced annual leave, increasing with length of service; Salary sacrifice pension; Quarterly all staff events and dynamic culture

Salary: £45,000 - 65,000 per year Requirements We require at least 7 years of commercial software development experience. We require strong experience with C# and the .NET ecosystem. We require experience building and maintaining business-critical, data-driven applications. We require experience developing web APIs, integrations or service-based applications. We require experience working with databases and data models. We require experience debugging, troubleshooting and improving existing systems. We require the ability to write clean, maintainable code. We require an understanding of how individual changes affect a wider software system. We require consideration of security, data protection, access control and operational risk. We require experience working with source control and modern development workflows. We require experience taking ownership of technical decisions and delivery. We require experience with Angular or modern frontend web application development. We require a degree in Computer Science, Software Engineering or a related technical discipline, or equivalent commercial experience. Responsibilities We build and maintain large, data-driven applications using C# and .NET. We develop APIs, integrations and backend services. We work with databases, data models and client workflows. We improve existing systems for performance, reliability and maintainability. We debug, troubleshoot and resolve technical issues. We take ownership of technical work from design through to delivery. We review code for correctness, maintainability, security and architectural fit. We work closely with colleagues and stakeholders to understand problems and deliver useful software. We help shape technical direction, architecture and development practices. We support and mentor other developers where appropriate. We contribute to AI enabled features and integrations where they support wider client applications. Technologies AI Angular Backend C# Cloud Frontend Support Mobile Salesforce Security Web ASP.NET Android CI/CD Docker Kubernetes MongoDB NoSQL iOS More We are Glusoft, a focused and growing team building business critical, data driven software for clients. Our role is remote first with weekly in person collaboration at our Derbyshire office, and we offer a full time permanent position on a compressed 4 day working week. We provide a salary of £45,000-£65,000 depending on experience, along with a practical, supportive environment, real technical influence, direct access to decision makers, and the chance to work on meaningful applications with exposure to cloud, mobile, Salesforce and AI enabled features. last updated 25 week of 2026

We are seeking an experienced and driven Senior Project Manager with a proven track record of delivering successful projects within the professional services industry-ideally with exposure to software delivery or digital transformation initiatives. This is a client facing role, and you will be instrumental in scoping, planning, leading, and executing projects with cross functional internal teams and external stakeholders. Key Responsibilities Plan, manage, and deliver end to end professional services projects, ensuring scope, timeline, and budget are aligned with project KPIs. Build strong relationships with internal and external stakeholders, ensuring transparent communication and expectation management at all stages of the project lifecycle. Develop and maintain project budgets, monitor spend, and provide accurate forecasts to leadership to ensure profitability and efficiency. Track and manage critical project milestones, proactively addressing risks, blockers, and delays with actionable mitigation plans. Work cross functionally with consultants, developers, product teams, and client stakeholders to align on deliverables and ensure resource optimization. Provide regular status reports, steering packs, and project health dashboards to both internal leadership and client sponsors. Required Skills & Experience 5+ years' experience managing projects in a professional services or consulting environment, with a strong preference for those with software related delivery experience. Demonstrated success managing multiple complex projects simultaneously, with budgets ranging from £30k to £1M+. Strong ability to manage client relationships, navigate challenging stakeholder dynamics, and influence senior level decision makers. Expertise in managing budgets, schedules, resources, and risks across the full project lifecycle. Excellent written and verbal communication skills, including the ability to tailor information for technical and non technical audiences. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira, or equivalent). Desirable (Not Essential) Experience working on or alongside Salesforce implementation, customization, or integration projects. Familiarity with CRM, ERP, or other enterprise software platforms. Certification in PMP, PRINCE2, or Agile (e.g., Scrum Master). What We Offer Competitive salary, pension and private health care. Opportunity to work with high-profile clients in a collaborative and innovative environment. Career development support, training programs, and access to cutting edge technologies. Flexible working arrangements and a supportive team culture. You must be based in the UK and within commuting distance of Derbyshire. No sponsorships or agencies.

A bit about us We're Hyve - organiser of the world's fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world's leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world's leading events in sectors like ecommerce, healthcare, edtech, and fintech. We're growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we're building tech and data-driven products that supercharge connections - from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you'll join a global team redefining how industries connect, collaborate, and grow - working with some of the most talented people in the business. Think that sounds good? Wait until our talent acquisition team tells you about the culture. A bit about you First things first: whatever your background, beliefs or ambitions, there's a culture of belonging at Hyve - and everyone is welcome. The question isn't where you've come from, but where you want to go. You'll thrive here if you're curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you'll fit right in. A bit about the role We are seeking an experienced CRM Solution Architect to define and deliver end-to-end CRM and MarTech solutions across Hyve. This is a strategically important role, requiring a blend of strong architecture expertise as well as hands on coding and platform configuration capability. You will design scalable, secure and integrated solutions spanning customer engagement platforms, marketing technology, integration services and enterprise data platforms, ensuring business needs are translated into robust technical designs that can be delivered and operated effectively. As part of your job, you'll: Architect end-to-end CRM and MarTech platforms across Dynamics 365, HubSpot and Salesforce, aligning solution design to business strategy, operating model and data objectives Produce solution architectures, integration patterns, data models and technical designs covering applications, workflows, APIs, eventing and downstream data platform integration Remain hands on with coding, scripting and platform configuration, including customisation, automation, plugins, connectors, workflows and low code/no code capabilities where appropriate Design and oversee integrations between CRM/MarTech platforms and enterprise systems including data platforms, customer data sources, finance, event, web and marketing tools Define solution standards for security, performance, scalability, data quality, resilience and supportability across the CRM estate Work closely with engineering teams, product owners, data teams, analysts and third party partners to ensure designs are implementable and delivered to a high standard Lead technical discovery, architecture reviews, platform assessments and design decisions for new initiatives, migrations, acquisitions and optimisation programmes Provide technical leadership and governance across solution delivery, including design assurance, documentation, estimation, risk identification and remediation planning Translate business requirements into logical and physical solution designs, balancing speed of delivery with long term maintainability and architectural integrity Coach teams on platform best practice and contribute to continuous improvement in CRM architecture, engineering standards and delivery approaches Here's what we're looking for from you Proven experience in a CRM Solution Architect, CRM Technical Architector senior platform engineering role Deep, hands on expertise in at least two of Microsoft Dynamics 365, HubSpot and Salesforce, including core data models, configuration, customisation and integration approaches Hands on software engineering, with practical experience of coding, scripting and solution development across CRM and integration platforms in a cloud native environment (ideally Azure). Experience of API led architecture, middleware, event driven integration, ETL/ELT patterns and integration with enterprise data platforms, ideally Azure Fabric & Snowflake. Experience designing solutions across CRM, MarTech and data ecosystems, including identity, consent, segmentation, campaign execution and customer data flows Excellent understanding of solution architecture methods, non functional requirements, security and data governance principles Ability to engage confidently with senior stakeholders while also working closely with developers and delivery teams on detailed technical implementation Strong analytical, problem solving and decision making skills with the ability to assess trade offs and make pragmatic architecture choices Experience working in agile product and project delivery environments with a clear understanding of software delivery lifecycle practices Strong communication and documentation skills, with the ability to clearly articulate architecture decisions,options and recommendations Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience Relevant platform or architecture certifications in Microsoft Dynamics 365, Salesforce, HubSpot, Azure or integration technologies are highly desirable TOGAF or equivalent architecture certification is beneficial but not essential Desirable Experience architecting customer, marketing or revenue platforms in enterprise scale environments Experience supporting mergers, acquisitions, platform consolidations or multi brand operating models Business change management, especially guiding sales and marketing teams to standardise processes and supporting teams with training. Knowledge of enterprise architecture, governance and service management frameworks Key Competencies Technical leadership Architecture and systems thinking Software development and platform configuration Integration and data mindset Communication and influence Pragmatism, adaptability and continuous improvement Ready to make some great experiences? Your Hyve adventure begins with one click Apply now!

Job Description Role Title: Solution Architect - Salesforce CMT (S&P/High Tech) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up, merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this by leveraging the best aspects of our deep knowledge of how to modernise organisations' selling, service and operational functions across all key industries. With deep knowledge of the power of Salesforce's multiple cloud offerings, we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe that our customers will get the best results from their partnership with us. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What we are looking for We are seeking an experienced and articulate Solution Architect specialising in the Salesforce CMT sector, with a focus on Software & Platforms/High Tech. The ideal candidate will have a strong background in the industry, front office transformation and a deep experience of how to leverage Salesforce for value in these sectors. You will know how to use Salesforce to creatively design, explain, prototype and implement solutions for your client's unique challenges. This is a lead role and requires strong consulting behaviours, deep understanding of an industry vertical and the ability to design and implement innovative solutions on Salesforce that meet our clients' needs. The ideal candidate will be passionate about being part of our Salesforce CMT community and be a steward of our team. As a Solution Architect, you will ensure the integrity of recommended solutions and act as a trusted advisor to our team and clients. You need deep Salesforce knowledge and excellent people skills to communicate ideas effectively and implement successful solutions. As a Solution Architect, you will Clearly be able to articulate the solution to senior stakeholders and demonstrate effective objective handling. Design and implement Salesforce solutions using core product offerings such as Agentforce Sales, Agentforce Revenue Management, Agentforce Service and Data360. Lead client stakeholders to gather process and translate them into technical solutions. Develop your leadership and consulting skills whilst delivering Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments. Ensure solutions are scalable, secure, and aligned with industry best practices. Keep informed about the latest Salesforce features and updates by engaging with Salesforce. Gain additional skills in solutioning, project management and client engagement through practical experience and training. Embed AI into your thinking when building out industry solutions. Be comfortable operating as a solution architect in a pre sales environment (including solution shaping and delivery estimation and planning). Qualification We are looking for experience in the following skills Extensive experience with Salesforce core offerings including Agentforce Sales, Revenue Management, Service, and Data 360. The ability to act as a trusted advisor to clients, providing guidance, thought leadership and best practice to drive tangible outcomes. Proven hands on experience leading technical engagements through architecting, designing, building, and delivering integrated solutions on Salesforce. Experience addressing key architecture concerns (scalability, performance, security, availability, etc.) in the context of Salesforce. Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills. A background in consulting or leading teams is required. Relevant Salesforce certifications (e.g., Salesforce Application Architect, Salesforce Certified Platform Developer, Applicable Accredited Professional Certifications, Agentforce Specialist). Qualifications Proven track record of successful Salesforce implementations and front office transformation. Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in a similar role. Set yourself apart Software & Platforms/High Tech specific knowledge and experience leveraging leading Salesforce and ecosystem industry solutions. Understand and articulate how Agentforce and AI is affecting the industry and how you've used AI to deliver value. Salesforce Application Architect, System Architect or equivalent industry Architect certifications. Active Salesforce community participation and contributions. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications: 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper personalized experiences and real time decision making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. Additionally, Data Cloud is the foundation of Agentforce, enabling real time, intelligent decision making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context aware AI automation, hyper personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Responsibilities Be a trusted Agentforce + Data Cloud subject matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers Build strong relationships with both internal and external business partners, contributing to broader goals and growth Drive thought leadership through mentoring and knowledge sharing Your Impact As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Team Work Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Minimum Requirements Fluent in both French and English. Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI. Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces. Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud. Deep understanding of data modeling, integration architectures, and data governance best practices. Excellent communication skills, and ability to work collaboratively with cross functional teams from Developer to Executive. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt in to the interview scheme as part of the application process; if you would like to apply under the scheme, please use the Accommodations Request Form and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

Description About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper personalized experiences and real time decision making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. Additionally, Data Cloud is the foundation of Agentforce, enabling real time, intelligent decision making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context aware AI automation, hyper personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Responsibilities Be a trusted Agentforce + Data Cloud subject matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers Build strong relationships with both internal and external business partners, contributing to broader goals and growth Drive thought leadership through mentoring and knowledge sharing Your Impact As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Team Work Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Minimum Requirements Fluent in both French and English Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud Deep understanding of data modeling, integration architectures, and data governance best practices Excellent communication skills, and ability to work collaboratively with cross functional teams from Developer to Executive Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Who is OPENLANE UK? OPENLANE Europe was founded in Belgium in 2004 and has offices in 5 European countries (Belgium, Italy, Netherlands, Germany, France) and the UK. Today, the headquarters of OPENLANE Europe are still located in Belgium (Tienen). After the acquisition in 2019 by OPENLANE USA, a worldwide market leader of remarketing and technology solutions for vehicles, we became part of an even bigger group that guarantees to "Make used car wholesale easy". This is a promise to our customers, who can experience operational excellence when working with us. In a rapidly growing and evolving company like OPENLANE we are looking for dedicated people, who can make the difference in our growth scenario and have PRIDE in the company that they work for. We have a team of passionate people who respect each other, are integer, inclusive and who take ownership. Our OPENLANE people call our culture "family and result-driven" and like the flexibility and possibilities for internal mobility. What will you do? OPENLANE is seeking a Microsoft Dynamics Developer to join our team in Chester, England. This key role provides software development expertise for the delivery and execution of OPENLANE Remarketing Ltd Microsoft BC/NAV activities. In this role, you will work with experts in a variety of fields and other BC/NAV software developers in building digital automotive remarketing products. Activities include validating technical requirements, scoping, planning and designing to ensure suitable solutions. The ideal candidate will have knowledge and experience with automobile remarketing, Microsoft Dynamics NAV or Microsoft Dynamics Business Central, cloud computing, as well as proven experience as a software developer. Duties & Responsibilities: Be the Senior Developer responsible for the smooth running of BC/NAV systems and devs Full lifecycle application development Designing, coding and debugging applications in Business Central and/or Dynamics NAV Uphold use of best practise design & code patterns Code reviews Coach and mentor junior team members Investigate, analyse and document reported defects Perform maintenance programming and correction of identified defects Work closely with the business Translate business requirements into working systems Create, document, and implement unit test plans, scripts, and test harnesses Create and maintain technical documentation using defined technical documentation templates Evaluate, identify and select appropriate new technologies for implementation Must haves: 2+ years BC/NAV development experience in a commercial environment 2+ years GIT experience Excellent C/Side or AL skills Excellent understanding of core BC/NAV modules Systems integration experience via RESTful and/or SOAP services Excellent communication skills and a willingness to speak with the business Desirable skills: Cloud Technologies (Azure and/or AWS) CI/CD pipeline PowerShell Azure DevOps Salesforce .NET NAV/BC performance tuning Experience of using verticals such as Jet Analytics Best practice code & architectural patterns Commercial experience within the motor industry What's in it for you? OPENLANE can give your career a boost and offer you a challenging position in a rapidly changing environment. In return for your dedication and added value you will receive a competitive salary and benefits such as Remote/Hybrid Working, Health and wellbeing schemes, 25 days holiday + bank holidays, Employee Discounts scheme, Company Pension, Cycle to Work Scheme. Can you fulfill this vital function within our online auction platform? Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality? Send us your CV and Covering letter and become part of the OPENLANE family. OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning technology consulting firm recognized through prestigious UKIT awards, including Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic. Our solutions impact over 40 million UK citizens, delivering successful digital transformation programs across major UK government departments such as the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and others. Role Description We are seeking a highly skilled Senior QA Engineer to lead the design, implementation, and evolution of automated testing solutions for enterprise applications. This role requires strong hands-on expertise in UI test automation , automation framework development, and quality engineering best practices, with extensive experience using Tricentis Tosca . You will leverage Tosca's advanced capabilities-including model-based testing, modular test case design, reusable business components, and automation best practices-to build scalable, maintainable, and resilient test automation solutions that support high-quality software delivery. Key Responsibilities Design, develop, and maintain reusable Tosca automation modules, business components, and test assets. Build and execute automated test suites for web-based and enterprise applications. Develop scalable and maintainable UI automation frameworks and reusable automation libraries. Apply model-based testing and modular design principles to maximize test reuse and minimize maintenance effort. Embed automated tests into CI/CD pipelines using GitLab, supporting continuous testing and rapid feedback cycles. Create resilient and self-healing automation solutions that can adapt to application changes with minimal maintenance. Perform end-to-end functional, integration, regression, and data validation testing. Manage test data and ensure compliance with data privacy and security requirements. Ensure traceability of test cases to Jira stories, acceptance criteria, and business requirements. Collaborate closely with developers, business analysts, product owners, and DevOps teams to improve software quality and delivery efficiency. Follow QA best practices related to automation, version control, defect management, test data management, and reporting. Required Skills & Experience Strong hands-on experience with Tricentis Tosca , including model-based testing, test design, and test data management. Proven experience in UI Automation Testing for web and enterprise applications. Experience designing and maintaining scalable, reusable, and modular automation frameworks. Strong understanding of functional, regression, integration, and end-to-end testing methodologies. Experience integrating automation suites into GitLab CI/CD pipelines. Good understanding of Jira for Agile delivery, defect tracking, and test traceability. Strong SQL skills for data validation and Back End testing. Experience with automation best practices, self-healing approaches, and maintainable test architecture. Ability to troubleshoot and optimize complex automation workflows. Preferred Qualifications Experience testing enterprise platforms such as Oracle Fusion, SAP, Salesforce, Workday, or similar business applications. Oracle Certified Associate (OCA) in SQL and PL/SQL. Experience working in Agile, Scrum, and DevOps environments. Exposure to GDPR and data privacy requirements within test environments. Familiarity with API testing and service-level validation. Strong analytical, problem-solving, and communication skills. Additional Information This role requires eligibility for SC Security Clearance. Candidates without existing clearance will be supported through the vetting process upon appointment. Please note that attendance in Croydon , a minimum of two days per week , is a firm requirement of this engagement. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all .

Software Developer (Artificial Intelligence) Department: IT Employment Type: Full Time Location: Remote, UK Description Oxford Economics, a leading economic forecasting and consulting firm, is looking for an ambitious, passionate Software Engineer with a strong interest in AI to join our Technology team and help us build, ship and scale the next generation of AI-enabled capabilities at Oxford Economics. This is a hands-on engineering role for someone who writes great software, is genuinely excited by emerging technology, and wants to build tools people actively use. You will work across our Content, Data and Models teams, embedding alongside them to understand their workflows, identify where AI can make a meaningful difference, and develop practical solutions around real business challenges. The role will involve a mix of prototyping, software engineering, integrations, workflow automation, and productionising AI-enabled features across internal and client-facing platforms. This role suits someone who learns fast, enjoys solving problems across different domains, and likes building things that move from idea to production. You will work closely with engineers, economists, product owners, and business stakeholders across the organisation, helping shape how AI is applied across research, consulting, sales, and operational workflows. Key Responsibilities Design, build and ship production software that brings AI capabilities to OE's production teams including agents, retrieval augmented generation (RAG) pipelines, conversational interfaces, internal tools and client facing features. Embed with delivery teams to understand their domain, identify high leverage opportunities for AI, and translate them into working software that genuinely improves how they work. Collaborate with Product Owners to establish business requirements and develop them into tangible deliverables, adapting based on the business needs. Build and operate Model Context Protocol (MCP) servers and other integrations that connect frontier models to OE's data, systems and workflows, including Salesforce, Microsoft 365, Azure and our proprietary economic forecasts and datasets. Take ideas from prototype to production end to end, owning the full software lifecycle: design, code, testing, CI/CD, observability, cost monitoring, evaluation and safe rollout. Apply solid software engineering fundamentals, clean code, testing, modularity, performance, security, to AI enabled systems, where quality and reliability matter just as much as anywhere else. Experiment with new models, frameworks and techniques as they emerge, and form a strong, well evidenced point of view on what is hype and what is worth betting on. Design evaluation harnesses and feedback loops so we can measure whether our features are actually working, and keep improving them as models and data evolve. Help shape OE's internal AI tooling, including Claude skills, internal MCP servers, shared libraries and the wider AI application framework. Embed AI safety, security and responsible use practices into everything you build, including data handling, prompt injection defences, and alignment with ISO 27001 controls and OE's AI Acceptable Use Policy. Contribute to internal AI enablement, share what you learn, run brown bag sessions, write up patterns and help colleagues across OE raise their own AI fluency. Stay close to the frontier: track research, model releases and ecosystem developments, and bring back what matters for OE. Internal Software Engineering / Product Owners IT Operations Business Development / Marketing External Frontier model providers (e.g. Anthropic) Cloud providers AI tooling and SaaS vendors Skills, Knowledge & Expertise Required 2+ years of professional software engineering experience, shipping production code in modern cloud environments. Software engineering fundamentals, clean code, testing, version control, code review, modular design and a feel for when to be pragmatic versus principled. Strong proficiency in C#/TypeScript, with comfort working across the stack from APIs through to lightweight user interfaces. Experience designing, deploying and operating cloud native services on Azure and/or AWS, including CI/CD and infrastructure as code. Demonstrable hands on experience building with large language models, including prompting, function and tool calling, retrieval augmented generation, and agent design. Practical experience integrating with model APIs (e.g. Anthropic, OpenAI, Azure OpenAI), with a clear understanding of cost, latency, context windows and rate limits. Familiarity with vector databases, embeddings and modern retrieval techniques, including semantic search, hybrid search and reranking. Knowledge of LLM evaluation: Understand the differences between LLM testing vs traditional software. Comfort working across multiple teams and domains, quickly building enough understanding of someone else's problem to develop something useful. A strong bias for shipping prototypes, you would rather get something working in front of users than polish it indefinitely. Excellent communication skills, with the ability to explain trade offs clearly to engineers, domain experts and senior stakeholders alike. Genuine intellectual curiosity, a tinkerer's instinct, and authentic excitement about where AI is going. Desired Experience using agentic coding tools such as Codex, GitHub Copilot and/or Claude code to ship production software. Hands on experience with the Model Context Protocol (MCP), tool and function calling, or agent frameworks (e.g. Microsoft Agent Framework, LangChain or custom orchestration). Experience building software that works with content, publishing or knowledge management workflows (e.g. CMS integrations, editorial tooling, document processing). Experience working with data engineering teams or building on top of modern data platforms (e.g. Snowflake, ClickHouse, Databricks, BigQuery). Experience deploying AI features into Salesforce, Microsoft 365 or other enterprise SaaS contexts. Exposure to fine tuning, distillation, embeddings training or other model customisation techniques. Background in machine learning, NLP, data science or applied research. Experience with prompt engineering at scale, including prompt versioning and structured prompt management. Familiarity with AI safety and responsible AI frameworks. Domain interest in economics, forecasting, financial services or research led businesses. Open source contributions, side projects, blog posts or other evidence that you build for enjoyment. Degree in Computer Science, Mathematics, Statistics or equivalent practical experience. What Success Looks Like You ship. Working AI enabled software is landing in production regularly and being used by real people across OE's platforms and by our clients. Teams across the business see measurable productivity gains from the tools you build, research drafted faster, data more discoverable, model outputs more accessible, repetitive work automated. You are trusted by developers alike, people across those teams come to you for advice. OE's AI platform, including its MCP servers, skills, shared libraries and evaluation harnesses, is well engineered, observable and easy to extend. You become the go to person across the business for "can we do this with AI?", trusted to give an honest, well informed answer. New ideas reach a usable prototype in days, not months, and the path from prototype to production is short and safe. Colleagues across OE are more confident, capable and ambitious with AI because of how you work alongside them. Oxford Economics' AI capability is visibly ahead of the curve for a firm of our size and sector. Job Benefits Here are some of the benefits we offer in the UK to ensure you feel valued, supported, and thrive at work: Private Healthcare Employee Assistance Program Enhanced Maternity and Paternity Leave Workplace Nursery Scheme Cycle to Work Scheme Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by the law.

Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front end integrations. You partner with customers in the field to design, implement, and deliver solution ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle tested in production and scalable across industries. Who You Are: You are a systems minded, AI native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: Build solution ready LLM enabled applications that span backend logic, data orchestration, and front end UI Operate in the field, working side by side with customers to adapt, deploy, and iterate in live environments Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements Shape developer experience by sharing feedback with platform and product teams What You'll Do: Deliver Production - readysolution in agile end to end sprints Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers Influence platform: inform product strategy through field tested insights and extensible code What Success Looks Like: Production grade delivery: Your solution builds consistently convert to scaled deployments in production environments Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high stakes contexts Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer facing or embedded roles System architecture: Proven ability to design and implement AI native software in production environments Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org Product sensibility: Prioritize for user value, MVP iteration, and long term scale DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra as code Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce Track record of production deployments in secure, regulated enterprise environments Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Reporting to the Digital Development Manager, this role will work closely with the Senior Power Apps Developer and will share responsibility for the design, development, maintenance, and enhancement of Bauder's Power Apps led digital reporting and data platforms, supporting Project Live and wider business operations across the Northern Division and Southwest region. The ideal candidate will hold solid experience as a Power Platform Developer with strong Power Platform, reporting, and data skills, capable of translating business requirements into scalable, secure, and user friendly digital solutions. The role suits a proactive, hands on individual comfortable working in a fast paced environment and engaging with stakeholders across the business. Outline of main responsibilities (non exhaustive) Software Development Design, develop, test, and maintain business applications and digital solutions Support the development and enhancement of Power Apps and Power Automate solutions Develop and support Azure Function Apps, APIs, and integrations Develop solutions that integrate with Dataverse, SQL databases, Salesforce, and other business platforms Participate in software testing, debugging, and issue resolution Support deployment activities and release processes Business Systems & Platforms Support and enhance existing business systems and applications Assist in maintaining Dataverse environments, data structures, and security models Support application lifecycle management and solution deployment Assist with application configuration, administration, and support Identify opportunities to automate manual processes and improve efficiency Maintain system documentation and technical knowledge repositories Reporting & Data Support Power BI reporting and dashboard development Assist with data analysis, transformation, and reporting requirements Support data quality and governance initiatives Assist in developing data driven solutions that support business decision making Work with business stakeholders to understand reporting requirements Stakeholder Engagement Work closely with internal stakeholders to gather and understand requirements Translate business requirements into technical solutions Participate in workshops, demonstrations, and user testing activities Support user training and adoption of digital solutions Interface and collaborate with key stakeholders and cross functional teams General communication via telephone, email, and in person Other duties aligned to the role and business priorities Training & Team Support Support the Digital Development Manager in carrying out relevant training Training includes new employees and launches of new and existing software Administrative Tasks Booking rooms Calendar appointments Updating and printing manuals Training logs Providing support to project teams where required Other tasks as they arise These activities form part of wider team support and are not the primary focus of the role Governance & Continuous Improvement Support application lifecycle management (ALM), including solution versioning and deployments Follow Digital Team development standards and best practices Assist in maintaining technical documentation and development processes Support the implementation of governance and security standards Contribute ideas and recommendations for improving systems and processes Support future digital transformation and innovation initiatives Qualifications Commercial experience working within software development, application support, or digital solutions Minimum 5 years' experience working with the Microsoft Power Platform, including Power Apps, Power BI, Power Automate, and Dataverse Experience working with Dataverse or relational database systems Knowledge of SQL and data management principles Understanding of APIs and system integrations Familiarity with Azure services and cloud technologies Experience supporting reporting solutions such as Power BI Understanding of Microsoft 365 technologies Experience using Azure DevOps or similar development management tools Strong analytical and problem solving skills Excellent attention to detail, accuracy, and ability to prioritise workload Strong communication skills via written and verbal mediums Confident engaging with both technical and non technical stakeholders Ability to interpret requirements and communicate solutions clearly Organisational and administrative capabilities Ability to work effectively both independently and as part of a team Team player with a proactive and supportive approach Experience implementing change and improving business processes Ability to work under deadlines and manage multiple priorities Desire to learn and continuously develop technical skills Experience with C# and .NET development Experience working with Salesforce integrations Experience with Dataverse solution deployment Experience with Git source control Understanding of Microsoft Fabric Microsoft Power Platform, Azure, or Data certifications Experience working within Agile delivery environments

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) £60,700-£85,000 per annum; London £66,600-£95,000 per annum (salary offered based on skills and experience) Role is graded as: Lead Associate - Regulatory Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality. Responsibilities Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework. Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap. Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams. Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders. Participate in design authority forums and mentor junior engineers. Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite. Qualifications Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability. Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities. Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems. Essential skills Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant. Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions. Experience working with industry-standard software design patterns and applying them effectively. Problem solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use. Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches. Experience in Salesforce development, alongside experience with frameworks (e.g., FFLIB) and DevOps tools (e.g., Copado, GitHub). Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives. Benefits 25 days annual leave plus bank holidays. Hybrid model - minimum 40% in office each month (expectation of 50% for senior leaders); from September, minimum 50% (expectation 60% for Directors and Executive Directors). Non contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle. Diversity and inclusion Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part time and job sharing where applicable. Disability Confident: our hiring approach - people or individuals with disabilities and long term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements.

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, United Kingdom Job Description Posted Friday 22 May 2026 at 01:00 We're now looking for a Senior Solutions Architect to help us design smart, scalable and future ready solutions that keep our guests smiling - and our business moving forward. As a Senior Solutions Architect, you'll play a pivotal role within our friendly, supportive Architecture team. You'll be the hands on design authority for major programmes of work, shaping solutions across a diverse and exciting tech landscape - including Traveller (booking engine), Sitecore, Salesforce and a range of modern integrations, digital products and supporting systems. Working closely with engineers, developers, business stakeholders and delivery partners, you'll take business needs and turn them into clear, practical and robust end to end architecture designs. This is a fantastic opportunity to have a real impact, ensuring our technology evolves in a safe, sustainable and value driven way. What you will be doing Analyse and document the current ("as is") architecture and shape the target ("to be") state. Run structured solution option analysis (build vs buy, vendor selection, integration patterns, reuse vs replace). Recommend designs that are evidence based, cost effective and aligned to Parkdean Resorts' architectural principles. Highlight architectural risks, duplication and technical debt, championing long term simplification. Support and participate in architecture governance forums to ensure consistency and alignment. Work together with engineering teams, developers and business partners. Communicate complex designs clearly - both visually for technical audiences, and simply for non technical stakeholders. Mentor colleagues across IT to encourage holistic, design led thinking. About you Significant experience as a Solutions Architect in complex, multi platform environments (ideally including Salesforce, Sitecore and booking/reservation systems). Strong hands on integration design experience across SaaS, legacy and custom built platforms. Ability to produce high quality solution artefacts. Experience influencing engineering decisions and reviewing solution implementation. Strong grasp of data flows and dependencies across customer facing digital ecosystems. Proven ability to balance scalability, cost and delivery speed. Skilled at identifying architectural risk early and proposing pragmatic mitigation. Excellent communication skills - visual, written and verbal. Strong stakeholder management and the ability to influence at all levels. Solid software development or applications background. Experience defining standards, patterns and architectural building blocks. Degree in Computer Science/Engineering (or equivalent experience) with at least 5 years in architecture. So, why Parkdean Resorts? The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.