27 jobs found

Description Principal AI + Data Architect, Agentforce and AI Ecosystem We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. Agentforce is Salesforce's newest innovation-a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences. Our AI and Data Architect team is a startup within a global organization, dedicated to helping Salesforce customers and prospects design and implement cutting edge solutions that deliver real business value. Role Description As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers, CxOs and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. You will: Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Responsibilities Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co-create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Requirements Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Preferred Requirements Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.

428 Salesforce UK Limited seeks a Principal Solution Engineer to serve as the lead architect for the Agentic Enterprise in the Consumer Goods sector. You will help customers unify humans and AI agents to drive growth through custom solutions. The ideal candidate has over 10 years of experience in solution engineering and deep expertise in Agentforce for Consumer Goods. Strong communication skills and a passion for technology and customer success are essential.

Job Overview As a Principal Solution Engineer at Salesforce, you will serve as the lead architect for the "Agentic Enterprise" in the Consumer Goods sector. You will help customers unify humans and AI agents to drive profitable growth by designing custom solutions and collaborating with cross functional teams. Responsibilities Coordinate and lead the entire solution cycle through close collaboration with other teams. Understand the customer's needs and establish Salesforce's product as the best solution that solves unique challenges. Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions for Consumer Goods. Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision makers to address their business issues and needs while showing business value. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position. Attain quarterly and annual objectives assigned by management. Respond efficiently to RFPs. Lead the technical side of the sales cycle. Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives. Design and prototype agentic workflows using Agentforce to solve complex business challenges. Identify high impact opportunities for autonomous agent deployment in areas such as telesales, visit management, proactive maintenance, and trade promotion management. Guide clients on the strategic shift from legacy CRM workflows to an agentic data platform where AI drives actionable insights. Required Qualifications 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation. Deep expertise in Agentforce for Consumer Goods, including autonomous AI design and the development of human agent collaborative strategies. Experience selling into customers across the UK in the Consumer Goods and Retail sector. Salesforce or other certifications related to artificial intelligence, specifically generative AI and LLM concepts. Experience implementing digital transformation strategies, enterprise consulting, and delivering increased success to customers. Proven oral, written, presentation, and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to tackle problems in dynamic, energising environments. Inquisitive, practical, and passionate about technology and sharing knowledge. Love to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles. Good at explaining ideas and finding ways to keep people's attention. Willing and able to travel occasionally. Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience). Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended. Computer studies degree or equivalent relevant experience required. Benefits Unleash your potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Equal Opportunity Employer Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Lead Solution Engineer - Consumer GoodsApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR345559 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the UKI Consumer Goods Sector? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team! As a Principal Solution Engineer, you will be a lead architect of the "Agentic Enterprise," helping our customers unify humans and AI agents to drive profitable growth through Agentforce for Consumer Goods. Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting and technology is used every day to drive innovation. The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value. As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", "Pre -Sales Engineer" , "Sales Engineer" or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey. Responsibilities: Coordinate and lead the entire solution cycle through close collaboration with other teams. Understand the customer's needs, and establish Salesforce's product as the best solution that solves unique challenges. Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions for Consumer Goods. Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position. Attain quarterly and annual objectives assigned by management. Respond efficiently to RFPs. Lead the technical side of the sales cycle. Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives. Design and prototype agentic workflows using Agentforce to solve complex business challenges. Identify high-impact opportunities for autonomous agent deployment in areas such as Telesales, Visit Management, Proactive Maintenance, and Trade Promotion Management. Guide clients on the strategic shift from legacy CRM workflows to an Agentic data platform where AI drives actionable insights.Required Qualifications: 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation. Deep expertise in Agentforce for Consumer Goods, including autonomous AI design and the development of human-agent collaborative strategies. Experiences of selling into customers across the UK in the Consumer Goods and Retail sector Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers. Proven oral, written, presentation, and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to tackle problems in dynamic, energising environments. Inquisitive, practical, and passionate about technology and sharing knowledge. Loves to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles. Good at explaining ideas and finding ways to keep people's attention. Willing and able to travel occasionally. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.). Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended Computer studies Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

OFFICIAL Role Profile Role Title: Senior Technical Architect (Salesforce) Level: Level 2b Directorate: Digital, Data, and Security Services (DDSS) Location: London / Glasgow / Cardiff Contract Type: Permanent / Fixed-Term Approach: Internal Security Level Required: SC Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession. Purpose A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable. At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles. At this level, you will influence delivery teams, mentor colleagues, and contribute to the evolution of Ofgem's Salesforce architecture community and standards. At this role level, you will: Define and assure technical designs for Salesforce platforms across multiple delivery teams. Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy. Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance. Key Responsibilities Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem's programmes. Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem's architecture, security, and design principles. Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies. Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations. Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects. Skills Technical architecture Design and describe technical systems and how they fit within a wider architecture. Ensure that technical designs meet user needs and align to organisational standards. Communicate technical decisions and their rationale clearly to stakeholders. Systems integration Design and assure integration patterns for connecting Salesforce to other enterprise systems. Ensure integration solutions are secure, reliable, and support data consistency. Identify opportunities to simplify integration through APIs and reusable services. Technical leadership Guide and support technical teams in implementing Salesforce solutions. Influence decision making and ensure technical alignment across delivery teams. Promote best practice, reusable components, and adherence to technical standards. Technical strategy and governance Understand and apply technical governance frameworks to assure quality and consistency. Contribute to architectural standards and ensure Salesforce solutions align with them. Manage technical risk through structured design and assurance activities. Designing technology solutions Create and maintain Salesforce technical designs that are secure, scalable, and maintainable. Ensure solutions adhere to Salesforce platform best practices and Ofgem's enterprise principles. Review and refine designs through iterative feedback and assurance reviews. Development process optimisation Collaborate with engineering and DevOps teams to support CI/CD and release management within Salesforce environments. Promote automation and efficiency in development and deployment processes. Ensure that testing and quality assurance practices are embedded into the design lifecycle. Security and compliance Apply Ofgem's security, identity, and access control standards within Salesforce solutions. Understand data privacy, encryption, and audit requirements. Work with security teams to identify and address platform risks. Key Outputs and Deliverables Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes. Technical assurance for Salesforce solutions, with compliance to architectural, security, and operational requirements. Technical input for solution options and assessments, enabling informed decision making by delivery teams and business stakeholders. Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms. Salesforce CoE contributions, including reusable components, templates, and design patterns promoting best practices. Key Stakeholder Relationships Internal Principal Technical Architect (Salesforce) and Enterprise Architects Programme and Project Managers Developers, Technical Leads, and Product Owners Data and Security Teams Delivery and Operations Managers Salesforce CoE External SI Salesforce Partner and Vendor Teams Cabinet Office and GDS (for standards assurance) System Integrators and Delivery Partners Cross government Salesforce and technical architecture communities Professional certification and training providers Role Criteria Essential Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains. Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions. Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Experience of applying secure design principles and data governance within Salesforce implementations Holds or can obtain the following certifications or equivalent within 6 months: Certified Salesforce Technical Architect or equivalent Formal Architectural Qualification such as BCS EA Certification, The Open Group Architecture Framework (TOGAF) or Zachman Framework Certification. Certified Salesforce Technical Architect or equivalent Desirable Understanding government digital standards and assurance processes. Behaviours Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Communicating and Influencing Working Together: Developing Self and Others Managing a Quality Service Delivering at Pace OFFICIAL

OFFICIAL Role Profile Role Title: Senior Technical Architect (Salesforce) Level: Level 2b Directorate: Digital, Data, and Security Services (DDSS) Location: London / Glasgow / Cardiff Contract Type: Permanent / Fixed-Term Approach: Internal Security Level Required: SC Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession. Purpose A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable. At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles. At this level, you will influence delivery teams, mentor colleagues, and contribute to the evolution of Ofgem's Salesforce architecture community and standards. At this role level, you will: Define and assure technical designs for Salesforce platforms across multiple delivery teams. Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy. Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance. Key Responsibilities Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem's programmes. Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem's architecture, security, and design principles. Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies. Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations. Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects. Skills Technical architecture Design and describe technical systems and how they fit within a wider architecture. Ensure that technical designs meet user needs and align to organisational standards. Communicate technical decisions and their rationale clearly to stakeholders. Systems integration Design and assure integration patterns for connecting Salesforce to other enterprise systems. Ensure integration solutions are secure, reliable, and support data consistency. Identify opportunities to simplify integration through APIs and reusable services. Technical leadership Guide and support technical teams in implementing Salesforce solutions. Influence decision making and ensure technical alignment across delivery teams. Promote best practice, reusable components, and adherence to technical standards. Technical strategy and governance Understand and apply technical governance frameworks to assure quality and consistency. Contribute to architectural standards and ensure Salesforce solutions align with them. Manage technical risk through structured design and assurance activities. Designing technology solutions Create and maintain Salesforce technical designs that are secure, scalable, and maintainable. Ensure solutions adhere to Salesforce platform best practices and Ofgem's enterprise principles. Review and refine designs through iterative feedback and assurance reviews. Development process optimisation Collaborate with engineering and DevOps teams to support CI/CD and release management within Salesforce environments. Promote automation and efficiency in development and deployment processes. Ensure that testing and quality assurance practices are embedded into the design lifecycle. Security and compliance Apply Ofgem's security, identity, and access control standards within Salesforce solutions. Understand data privacy, encryption, and audit requirements. Work with security teams to identify and address platform risks. Key Outputs and Deliverables Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes. Technical assurance for Salesforce solutions, with compliance to architectural, security, and operational requirements. Technical input for solution options and assessments, enabling informed decision making by delivery teams and business stakeholders. Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms. Salesforce CoE contributions, including reusable components, templates, and design patterns promoting best practices. Key Stakeholder Relationships Internal Principal Technical Architect (Salesforce) and Enterprise Architects Programme and Project Managers Developers, Technical Leads, and Product Owners Data and Security Teams Delivery and Operations Managers Salesforce CoE External SI Salesforce Partner and Vendor Teams Cabinet Office and GDS (for standards assurance) System Integrators and Delivery Partners Cross government Salesforce and technical architecture communities Professional certification and training providers Role Criteria Essential Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains. Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions. Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Experience of applying secure design principles and data governance within Salesforce implementations Holds or can obtain the following certifications or equivalent within 6 months: Certified Salesforce Technical Architect or equivalent Formal Architectural Qualification such as BCS EA Certification, The Open Group Architecture Framework (TOGAF) or Zachman Framework Certification. Certified Salesforce Technical Architect or equivalent Desirable Understanding government digital standards and assurance processes. Behaviours Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Communicating and Influencing Working Together: Developing Self and Others Managing a Quality Service Delivering at Pace OFFICIAL

OFFICIAL Role Profile Role Title: Senior Technical Architect (Salesforce) Level: Level 2b Directorate: Digital, Data, and Security Services (DDSS) Location: London / Glasgow / Cardiff Contract Type: Permanent / Fixed-Term Approach: Internal Security Level Required: SC Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession. Purpose A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable. At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles. At this level, you will influence delivery teams, mentor colleagues, and contribute to the evolution of Ofgem's Salesforce architecture community and standards. At this role level, you will: Define and assure technical designs for Salesforce platforms across multiple delivery teams. Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy. Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance. Key Responsibilities Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem's programmes. Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem's architecture, security, and design principles. Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies. Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations. Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects. Skills Technical architecture Design and describe technical systems and how they fit within a wider architecture. Ensure that technical designs meet user needs and align to organisational standards. Communicate technical decisions and their rationale clearly to stakeholders. Systems integration Design and assure integration patterns for connecting Salesforce to other enterprise systems. Ensure integration solutions are secure, reliable, and support data consistency. Identify opportunities to simplify integration through APIs and reusable services. Technical leadership Guide and support technical teams in implementing Salesforce solutions. Influence decision making and ensure technical alignment across delivery teams. Promote best practice, reusable components, and adherence to technical standards. Technical strategy and governance Understand and apply technical governance frameworks to assure quality and consistency. Contribute to architectural standards and ensure Salesforce solutions align with them. Manage technical risk through structured design and assurance activities. Designing technology solutions Create and maintain Salesforce technical designs that are secure, scalable, and maintainable. Ensure solutions adhere to Salesforce platform best practices and Ofgem's enterprise principles. Review and refine designs through iterative feedback and assurance reviews. Development process optimisation Collaborate with engineering and DevOps teams to support CI/CD and release management within Salesforce environments. Promote automation and efficiency in development and deployment processes. Ensure that testing and quality assurance practices are embedded into the design lifecycle. Security and compliance Apply Ofgem's security, identity, and access control standards within Salesforce solutions. Understand data privacy, encryption, and audit requirements. Work with security teams to identify and address platform risks. Key Outputs and Deliverables Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes. Technical assurance for Salesforce solutions, with compliance to architectural, security, and operational requirements. Technical input for solution options and assessments, enabling informed decision making by delivery teams and business stakeholders. Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms. Salesforce CoE contributions, including reusable components, templates, and design patterns promoting best practices. Key Stakeholder Relationships Internal Principal Technical Architect (Salesforce) and Enterprise Architects Programme and Project Managers Developers, Technical Leads, and Product Owners Data and Security Teams Delivery and Operations Managers Salesforce CoE External SI Salesforce Partner and Vendor Teams Cabinet Office and GDS (for standards assurance) System Integrators and Delivery Partners Cross government Salesforce and technical architecture communities Professional certification and training providers Role Criteria Essential Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains. Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions. Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Experience of applying secure design principles and data governance within Salesforce implementations Holds or can obtain the following certifications or equivalent within 6 months: Certified Salesforce Technical Architect or equivalent Formal Architectural Qualification such as BCS EA Certification, The Open Group Architecture Framework (TOGAF) or Zachman Framework Certification. Certified Salesforce Technical Architect or equivalent Desirable Understanding government digital standards and assurance processes. Behaviours Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Communicating and Influencing Working Together: Developing Self and Others Managing a Quality Service Delivering at Pace OFFICIAL

Role Profile Role Title: Principal Administrator (Salesforce) Level: Level 3 Directorate: DDSS Location: London / Glasgow / Cardiff Contract Type: Permanent / Fixed-Term Approach: Internal Security Level Required: SC Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. Purpose A principal application operations engineer owns the application strategy and leads, on implementation, support, resourcing, learning and development for their team. At Ofgem, the Principal Salesforce Administrator leads the Salesforce administration team, ensuring robust solution design, effective delivery, platform optimisation, and operational performance across the organisation's Salesforce environment. This role is accountable for maintaining stability, quality, and continuous improvement of complex enterprise Salesforce solutions. Responsibilities include ownership of administration strategy, adherence to best practices, and oversight of systems integrator performance to guarantee that Salesforce services deliver consistent, resilient, and high quality outcomes for both Ofgem and its users. Close collaboration with implementation partners is essential in aligning strategic objectives and operational execution. At this role level, you will: have expert technical understanding be accountable for vendor and supplier management Manage and maintain administration of the Salesforce platform. Key Responsibilities Stakeholder Engagement Engagement with senior stakeholders across digital, data, and operational functions to ensure Salesforce services align with business needs. Provision of authoritative guidance on application operations and influence decision making across programmes and projects. Oversight of systems integrator collaboration to maintain delivery quality and strategic alignment. Technical Oversight and Assurance Operational performance, resilience, and optimisation of Salesforce platforms. Expert assurance of configurations, integrations, automation pipelines, and release processes, ensuring compliance with Ofgem standards and contractual obligations for SI performance. Innovation and Continuous Improvement Platform enhancements through identification of optimisation opportunities, refinement of operational processes, and introduction of new tools or methods that strengthen service reliability and delivery outcomes. Mentorship and Capability Development Development of team capability through coaching administrators, promoting best practices, and setting clear operational standards. Support for learning pathways and contribution to professional development planning. Architectural Leadership Definition and leadership of Salesforce application operations strategy within Ofgem. Alignment with Salesforce architectural direction and leadership of decisions on operational models, platform evolution, and long term technology planning. Skills Asset and configuration management (practitioner) manage configuration items and related information manage service compliance and risk Availability and capacity management (practitioner) ensure the correct implementation of availability and capacity management standards and procedures identify capacity issues and implement the required changes; initiate remedial action Change management (practitioner) manage high impact, complex change requests ensure that release policies, procedures and processes are applied Continual service improvement (practitioner) analyse current processes, and identify and implement opportunities to optimise them lead and develop a team of experts to deliver service improvements help to evaluate and establish requirements for the implementation of changes by setting policy and standards Incident management (practitioner) lead the investigation and resolution of incidents Ownership and initiative (practitioner) take accountability for issues that occur and be proactive in searching for potential problems achieve excellent user outcomes Problem management (practitioner) ensure that the right actions are taken to investigate, resolve and anticipate problems co ordinate the team to investigate problems, implement solutions and take preventive measures Service focus (practitioner) see the bigger picture by taking groups of services and investigating how to get the best of underlying services Service management framework knowledge (practitioner) show you have an expert certificate in the service management framework qualification Technical specialism (expert) understand the direction of future technologies deliver a model to support and maintain those future technologies and any databases that coexist in the current environment Technical understanding (practitioner) show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape Testing (expert) manage testing activities within development or integration activities manage risks and take preventative action when risks become unacceptable manage customer relations User focus (practitioner) collaborate with user researchers and can represent users internally explain the difference between user needs and the desires of the user champion user research to focus on all users prioritise and define approaches to understand the user story, guiding others in doing so offer recommendations on the best tools and methods to use Key Outputs and Deliverables Stable, high quality Salesforce operational services, ensuring resilience, performance, and reliability across all environments. Compliant release processes, supported by assurance frameworks, documentation standards, and governance controls for every Salesforce deployment. Operational performance reporting and continuous improvement plans, providing visibility, metrics, and strategic insights for service optimisation. Accurate asset records and configuration inventories for all Salesforce environments, enabling traceability, auditability, and effective change management. Third party supplier performance management, including service level compliance, contractual obligations, and quality assurance across delivery partnerships. Key Stakeholder Relationships Internal Head of the Salesforce Centre of Enablement Architecture and Engineering Teams Product Owners and Delivery Managers Service Operations and Support Teams Cyber Security and Data Teams Programme and Portfolio Management External Salesforce and associated vendors Managed service providers and support partners Cross government technical communities External auditors and assurance bodies Industry partners and tooling providers Role Criteria Essential Deep operational expertise in managing complex Salesforce environments. Proven leadership in application operations or platform engineering. Demonstrable experience managing suppliers and technical risk. Demonstrable experience managing a Salesforce Administration team. Holds or can obtain the following certifications or equivalent within 6 months: Salesforce Certified App Builder, and Salesforce Certified Advanced Administrator Desirable Offshore SI management Behaviours Making Effective Decisions Communicating and Influencing Managing a Quality Service

The Senior Solutions Architect will own the end to end design of complex customer or prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director. WHAT YOU'LL DO: Participate in strategic client / prospect meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints. Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities. Articulate complex technical concepts in simple, non technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams). Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. Lead the design of end to end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.). Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user centric, value oriented solution designs. Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides. Evaluate feasibility, risks, and trade offs of different solution approaches, always balancing speed, robustness, and scalability. Translate client and operational needs into structured, actionable briefs for Product and Engineering: Clear problem statements and business context. Detailed functional and non functional requirements. Edge cases, constraints, and acceptance criteria. Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build vs configure vs integrate options. Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients or prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations. Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities. Guide project teams (PS, Customer Success, Partner teams) during implementation as the "design authority" for the solution. Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices. Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent. WHAT YOU'LL NEED: Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment. Strong experience with integration heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines. Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools. Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc. Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization. Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event driven workflows. Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real time, push vs pull, error handling, monitoring). Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code. Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems. Strong ability to translate technical possibilities and limitations into clear business impacts and trade offs. User and value oriented mindset: always able to answer "who is this for, what changes for them, and how do we measure success?". Comfortable working in a fast moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor. Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs. Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner. WHO YOU ARE: Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Description Role Description As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. You will: Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, and technical effectiveness. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Responsibilities Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Requirements Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Preferred Requirements Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, and monitoring frameworks. Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Sales About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Overview of the Role Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content demo templates, whitepapers, enablement sessions focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. You are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Responsibilities Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g., Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Required Qualifications Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Preferred Qualifications Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices. Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. If you would like to apply under the UK Disability Confident Scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive and free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. The same applies to compensation, benefits, promotion, training, and other employment matters. We are a recognized Disability Confident member under the UK Government Disability Confident employer scheme.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.As a Distinguished Cross Cloud Solution Architect, you will be one of the most senior and experienced solution architecture practitioners in the UKI Solution Engineering team. You will play a defining role in shaping how Salesforce's most strategic UK & Ireland customers become Agentic Enterprises - designing transformative, multi-cloud architectures that span the full Salesforce platform, with Agentforce and Data 360 at their core.This is not simply an execution role. At Distinguished level, you are expected to set the architectural direction for the team, influence Salesforce's global product and architecture thinking, and act as the recognised authority on cross-cloud solution design both internally and externally. You will work on the most complex, high-value engagements across B2C and B2B scenarios - from pre-sales through to adoption - and will personally lead the most strategic architecture conversations at C-suite and CTO level.You will be a central pillar of the UKI SE Architecture, Data & AI Practice - a team whose mission is to Inspire. Architect. Prove. Enable. - and you will model what it means to be a trusted technical advisor helping customers realise tangible outcomes from their Salesforce investments.Why "Cross Cloud"?The modern customer journey spans acquisition, engagement, commerce, support, retention and increasingly autonomous AI-driven operations. These activities require seamlessly integrated architectures across multiple Salesforce products (Clouds) - including Agentforce, Data 360, Marketing Cloud, Commerce Cloud, Service Cloud and Sales Cloud - together with MuleSoft, Informatica, Slack and third-party platforms. At the Distinguished level, you will not only design these architectures but define patterns and standards to be used across the UKI SE team and beyond.Your Impact and ResponsibilitiesStrategic Architecture LeadershipDefine and lead the cross-cloud solution architecture strategy for UKI's most strategic and complex customer engagements, operating at C-suite and CTO level.Architect end-to-end Agentic Enterprise solutions - designing how Agentforce, Data 360, and the broader Salesforce platform combine to deliver autonomous, AI-driven transformation for enterprise customers.Pioneer Agentic Interoperability - architecting how agents communicate and collaborate within Salesforce orgs, across the enterprise and beyond, including MuleSoft, Informatica and emerging standards such as MCP.Research, develop and share authoritative points of view on solution and AI security, governance and compliance (including AIUC-1 and the EU AI Act) as they apply to cross-cloud architectures.Create and own a portfolio of reusable, publishable architecture patterns, reference architectures and best practice frameworks that enable the broader SE organisation and SI/ISV ecosystem to move faster.Customer EngagementLead the most complex and highest-value pre-sales architecture engagements - technical design sessions, workshops, discovery engagements and executive-level architecture reviews - for our most strategic Enterprise accounts.Translate complex, ambiguous business requirements into compelling, viable solution architectures and strategic roadmaps that maximise customer value and drive long-term outcomes. Where necessary, realign customer expectations to position agentic first approaches that can deliver rapid, high value solutions.Build solution proposals that address immediate customer needs while establishing a credible long-range architecture vision, articulating options, trade-offs and decision rationale with clarity.Proactively engage strategic accounts ahead of active deal cycles - shaping architecture thinking and technical strategy before being formally engaged.Design solutions with consumption, adoption and retention in mind from day one - protecting existing customer value while driving net new growth.Provide customers with a robust architecture handover framework, with best practice guidance for use by SI partners or Salesforce Professional Services during implementation.Cross-Functional and Ecosystem LeadershipIn conjunction with the wider architecture practice, serve as a technical bridge between the UKI SE team and the partner ecosystemCollaborate with Salesforce Product, Engineering, Services and Global Enterprise Architecture teams to shape reference architectures, influence the product roadmap, and establish global best practices.Co-define and uphold the Technical Handoff Protocol ensuring pre-sales architectures are faithfully delivered post-sale, preventing architecture drift.Act as a senior technical contributor to the AI Centre - advising on customer experience design, thought leadership content and Agentforce-led activations.Enablement and Thought LeadershipPublish original, senior-level thought leadership on Salesforce (including Agentforce) architecture, Agentic Interoperability, Data 360 and cross-cloud design - positioning Salesforce as the definitive voice on Agentic Enterprise transformation.Lead and contribute to the Solution Architecture Practitioner Programme, Architect Forums, Architecture and AI education days and other enablement initiatives.Mentor and elevate the entire Solution Architect team and wider SE community - setting the bar for technical excellence, intellectual rigour and customer impact.Represent Salesforce at strategic external events, industry forums and customer engagements as a recognised authority.Operational ExcellenceAttain quarterly and annual objectives assigned by management, including Deal Contribution targets and activity hour requirements.Accurately and promptly record all customer-related activity and deal contributions in line with team operating guidelines.Maintain current knowledge, skills and certifications across the Salesforce platform and relevant emerging technologies.Minimum QualificationsExtensive, proven experience in enterprise, software or solution architecture disciplines - with a track record of delivering architectures at scale for complex, multi-stakeholder enterprise customers. This should includeDeep, hands-on practitioner expertise across multiple Salesforce products, including at least three of: Agentforce, Data 360, Marketing Cloud, Commerce Cloud, Service Cloud, Sales Cloud, MuleSoft.Plus one or more of:Agentforce and AI fluency - able to architect autonomous, agent-first solutions and articulate the technical and business implications of Agentic transformation, including AI security, governance and ethical considerations.Advanced integration expertise: end-to-end integration architecture across SaaS-to-SaaS and on-premise systems - API lifecycle management, iPaaS/ESB, MuleSoft, batch ETL/ELT, REST, OData, Kafka, pub-sub and event-driven integration, micro-service and platform integration patterns.Advanced data architecture expertise: operational vs analytical architectures, Master Data Management, Data Strategy and Governance, Data Stores (RDBMSs, Kafka, cloud storage), and Data Readiness for AI.Public cloud architecture: designed and delivered end-to-end solutions involving Salesforce, AWS, Azure and/or GCP - achieving scalable, secure, reliable and manageable enterprise solutions.Executive-level communication: exceptional ability to articulate complex architectures and their business value to C-suite, CTO and Board-level stakeholders; equally comfortable in technical deep-dives with engineering teams.Demonstrated global or regional impact - through the creation, publication and adoption of reusable assets, reference architectures or best practice frameworks used beyond the immediate team.Preferred Qualifications and SkillsPrior experience at Distinguished or Principal grade (or equivalent) in a technical pre-sales or senior architecture role at a leading technology vendor or global implementation consultancy.Understanding of security and data privacy in the UK and EU markets, including GDPR, UK GDPR, and emerging AI regulation (AIUC-1, EU AI Act).Experience with Informatica, Tableau Next and/or Slack as part of an integrated Salesforce platform strategy.Familiarity with enterprise architecture frameworks (TOGAF, Zachman, etc.) and their application in pre-sales contexts.Experience with design thinking, solution selling and value-based selling approaches at senior levels.Salesforce development experience (Apex/LWC, Java, JavaScript) and understanding of modern application development patterns. Experience of AI enabled coding tools and harnesses such Codex, Claude Code, Cursor.Active Salesforce certifications across multiple product domains; Salesforce Certified Technical Architect (CTA) desirable.About the UKI SE Architecture, Data & AI PracticeThe UKI SE Architecture, Data & AI Practice comprises Agentforce, Data 360, Platform, Technical, Security, Enterprise and Cross-Cloud Solution Architects. Our mission is to be the trusted technical advisors who help customers become Agentic Enterprises - maximising value from Agentforce, Data 360 and the Customer 360 Platform through expert guidance on evaluation, design, adoption and governance . click apply for full job details