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- Desktop Support Engineer Job Title: Desktop Support Engineer Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. Salary Range £27,000 - £35,000 per annum. Location Guildford office - 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL. Reporting to IT Manager. The company is an Infrastructure as a Service (IaaS) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain and Streaming. We were founded in 2014 by a group of hosting industry veterans. is headquartered in Cyprus, EU. provides access to premium server hosting solutions in over 26 datacentres globally. Job brief We are looking for a Desktop Support Engineer to join our IT team at to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities Support & Maintenance: provide support for IT-related issues and help with office systems. User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC) SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms. IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance. Install and configure network equipment, commission new facilities. Prepare manuals for setting up and using the software. The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team. Experience / qualifications / skills Google Workspace Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management Mobile Device Management (MDM) Solid experience working with network infrastructure and hardware Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage) Basic scripting skills (bash / python / google scripts) for routine tasks automation Location You will need to be able to get to our Guildford-based office 4 days per week. 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. We offer Salary range: £27,000 - £35,000 per annum. Private healthcare - Once probation period is passed. Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service' Pension contribution - 5% of the salary. 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales. 10 days working from anywhere in the world following completion of probationary period. Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation). Office Lunches - Deliveroo to the value of £14.00 each day. Great work culture, onboarding, and team support. Casual dress code. Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset. Equality and diversity statement is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please click here to access our Equal Opportunities Policy. Candidate privacy policy Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for to keep your details for any future roles for twelve (12) months please let us know in writing.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Principal IAM Engineer is the senior technical authority for identity services, responsible for designing, implementing, and governing enterprise-wide IAM capabilities across workforce, partner, and customer identities. This role combines deep hands-on engineering with architecture and leadership, driving the modernization of authentication, authorization, identity lifecycle, and privileged access controls across our cloud and on-prem environments. Responsibilities: Own the end to end technical delivery of IAM services, including identity lifecycle management, authentication, authorization, SSO, and privileged access controls, ensuring they are secure, scalable, and highly available. Lead design sessions, collaborating with Entrprise Architecture, and implementation of IAM integrations for SaaS, on prem, and AWS cloud platforms, including federation (SAML, OIDC, OAuth), MFA, and Passwordless capabilities. Serve as the primary escalation point for complex IAM engineering issues; perform root cause analysis and drive long term remediation and hardening of IAM platforms and related services. Partner with security architecture, infrastructure, application, and HR/IT teams to align IAM solutions with enterprise security strategy, compliance obligations, and business objectives. Define IAM engineering standards, patterns, and reference architectures; guide other engineers in implementing secure onboarding patterns for applications into IGA, PAM, and SSO platforms. Lead modernization initiatives. Contribute to audits, risk assessments, and regulatory reviews by providing technical evidence, designing compensating controls, and closing identified IAM control gaps. Mentor and coach IAM engineers and analysts, promoting engineering excellence, documentation discipline, and a culture of continuous learning and improvement. What You'll Bring 10+ years of experience in information security or infrastructure engineering, with at least 5 years of hands-on-keyboard experience with core IAM platforms. Deep expertise with the majority of our IAM stack Strong hands-on experience with Microsoft Entra ID and Active Directory as foundational directory services, and extensive experience implementing federation protocols (SAML, OIDC, OAuth2). Proven track record designing and implementing IAM solutions in hybrid multi-cloud environments, including the automation of provisioning, access reviews, and RBAC/ABAC models. Experience with secrets management solutions. Proficiency in at least one scripting or programming language (such as PowerShell, Python, or Java) to automate tasks and build custom connectors for our IAM tools. Excellent communication skills with the ability to translate complex technical concepts related to our IAM ecosystem for both technical and non-technical stakeholders. Exceptional sense of ownership and the ability to work with a limited set of requirements. Highly advanced ability to breakdown work to deliver value incrementally. Experience leading large-scale IAM programs. Prior responsibility as a technical lead or architect for IAM, including mentoring teams and influencing roadmaps beyond direct reporting lines. Demonstrated ability to balance security, usability, and operational efficiency, with a strong bias toward automation and measurable risk reduction. Define and lead the implementation of the organization's security strategy, with a focus on Cloud Security, Identity Access Management, and all other aspects of Cybersecurity Oversee the deployment of IAM solutions across both on-premise and cloud environments, ensuring they meet the highest standards of security. Lead the most complex security assessments, including threat modeling, red teaming, and cloud security reviews. Collaborate with executive leadership to ensure that security initiatives align with the organization's strategic goals and risk appetite. Act as the technical lead for large-scale security projects, coordinating cross-functional teams to ensure successful delivery. Architect and implement solutions across workforce IAM, PAM, and customer IAM ecosystems. Provide thought leadership in adopting passwordless authentication, passkeys, adaptive MFA, and AI-driven access orchestration strategies Engineer integrations with Agentic AI tools for intelligent decisioning, policy enforcement, and autonomous identity lifecycle operations. Develop and implement automated provisioning/deprovisioning workflows Ensure integration of IAM with cloud platforms (Azure, AWS, GCP) and SaaS applications. Mentor and develop the skills of senior security engineers, fostering a culture of continuous improvement and innovation. Technical Experience Must-Have: Privileged Access management (CyberArk) Authentication/AuthN (Okta) Federated Identity (EntraID) Cloud Identity (AWS, GCP, Azure) Automation (terraform, codex, claude) Application SSO (OIDC, SAML) Identity Governance (Sailpoint, Okta, Veza) Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Design, build, test, and maintain Data pipelines, managing data platform, develop integrations from diverse data sources including on-premises systems and external APIs, support and troubleshoot production processes. Contribute to scalable pipeline design, resolve data discrepancies, and ensure SLAs are met while continuously improving data models, code efficiency, and data quality. Adhere to best practices in data integrity, testing, security, and documentation, while continuously expanding technical expertise and staying current with evolving tools and platforms. YOU'RE GOOD AT Developing and maintaining medium-high complexity data pipelines and applications within large-scale data platforms. Applying structured problem-solving skills to analyze data issues and identify root causes. Managing multiple tasks and priorities in a fast-paced, Agile environment. Communicating clearly with both technical and non-technical stakeholders. Working collaboratively in a matrixed organization with diverse teams and varying technical expertise. Demonstrating intellectual curiosity and a willingness to learn new technologies and methodologies. Being a proactive team player with a positive attitude and strong ownership mindset. What You'll Bring Bachelor's Degree in Computer Science, Engineering, or related field (or equivalent practical experience). 4-6 years of relevant experience in Data Engineering. Expertise in SQL, especially within cloud-based data warehouses like Snowflake, API-integrated data pipelines using Python. Hands-on experience with AWS technologies such as AWS Lambda/Glue, S3, and CloudFormation etc. Familiarity with cloud data warehouse platforms such as Snowflake, developing data pipelines in DBT (Data Build Tool); or other ETL/ELT tools, languages and frameworks is a plus. Working knowledge of version controlling tools, CI/CD processes and deployments using tools such as GitHub, Git Actions, Terraform etc. Experience working with semi-structured and unstructured data formats such as JSON and XML. Familiarity with Data orchestration tools such as Airflow. Experience working in Agile/Scrum environments is preferred. Experience within GenAI space is a plus. Who You'll Work With You will be a member of the Data Hub Squad, a team focused on ingesting, transforming, streamlining, and exposing high-quality data to support the Marketing function in making data-driven decisions. You will collaborate closely with the Chapter Lead, Product Owner, other data engineers, analysts, and other teams within the Marketing Portfolio. Additional info This position will involve daily collaboration with the Product Owner, Chapter Lead, other engineers and analysts throughout Agile process. The successful candidate will demonstrate: Strong analytical abilities and creative problem solving Ability to work independently with general direction and flexibility in a fast-paced environment Good organization and excellent communication skills across cultures Integrity and a positive attitude, especially while handling stressful situations Work with project stakeholders to understand business requirements and implement data solutions for diverse problems Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : London Boston Gurgaon Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and Asset Management on the ServiceNow platform, as well as ensuring platform integrations, performance, and overall platform health. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 6+ years of experience developing and maintaining ServiceNow solutions Strong experience with CMDB and IT Asset Management (models, lifecycle, hardware) Experience in platform performance, integrations, and overall platform reliability (experience with upgrades and maintenance is a plus) Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $134,000-$164,000. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities. You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate. You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues. You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping. YOU'RE GOOD AT Deep expertise in ServiceNow Asset & Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly valued. Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabilities Designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow Applying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environments Connecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and usable Operating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outcomes Strong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support them Leading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and controls Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs, compliance risk, and license optimization opportunities Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, technical enablers, configuration decisions, troubleshooting, and high-impact changes What You'll Bring WHAT YOU'LL BRING (BEHAVIORS) Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation Proactively identifying risks, surfacing them early, and recommending practical solutions Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk Establishing engineering rigor, accountability, and quality across a blended technical team YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree 10+ years' experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Are you passionate about harnessing the power of Generative AI to solve real-world problems? As a world-renowned and leading AI Consulting firm, we are actively seeking hands-on GenAI experts to join our PSG BI&A Team. As a GenAI IT Senior Data Scientist you will work closely with our Partner Services Group to understand their key challenges, define GenAI products, win buy-in for your recommendations and collaborate with other IT teams to transform stakeholder potentials into performance. Finally, as a GenAI IT Senior Data Scientist, you will contribute to PSG BI&A Data Science expertise and will be responsible for overseeing end-to-end Data Science and GenAI solutions, collaborating closely with the BI&A Squad to deliver on stakeholder objectives. What You'll Bring We're looking for exceptional talent with experience in core Data Science and AI to join us. You will typically have: • +4 years experience in IT strategy and consulting, professional software development or Data Science product organisation. • A bachelor's or master's degree in computer science, Engineering, or a related field. Preferably with a focus on artificial intelligence, machine learning, or data science. • Strong Data Science experience with proficiency in Python, Snowflake, DBT and Tableau with experience working in a Data Engineering team and a proven ability to communicate effectively and provide clear, actionable insights to senior stakeholders • Strong technical expertise in Generative AI, Data Science and Machine Learning. • A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment • Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation • Sound understanding of GenAI solution constructs e.g., LLMs, RAG, Guardrails, MLOps and multi-modality • Experience managing and executing data science and AI projects, from ideation to deployment, while ensuring alignment with business objectives and delivering impactful outcomes • Understanding of various GenAI platform & middleware and how they fit in GenAI architecture e.g., AWS Bedrock, Google Vertex, Langchain or LlamaIndex • Able to understand & apply advanced prompt engineering methods and related concepts (RAG, context windows, memory) RAG is a must! • Experience in the organisation of workshops at peer level and facilitating meetings • Ability to work autonomously while contributing effectively as part of a team • Strong business acumen; can frame complex problems in appropriate business contexts • Highly professional and rigorous, results-oriented, driven and hard-working • Have excellent verbal and written communication skills in English • Loyal and reliable, possessing the highest ethical standard • Good interpersonal skills but also judgement independency and autonomy • Ability to propose innovative ideas, build empathy within the firm and win the trust of key stakeholders Who You'll Work With You will be part of the PSG BI&A Squad and our IT Functional Technology team, partnering with the AI Center of Excellence (AI CoE), Genie team, Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that will transform how PSG teams engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : London Boston Gurgaon Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and Asset Management on the ServiceNow platform, as well as ensuring platform integrations, performance, and overall platform health. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 6+ years of experience developing and maintaining ServiceNow solutions Strong experience with CMDB and IT Asset Management (models, lifecycle, hardware) Experience in platform performance, integrations, and overall platform reliability (experience with upgrades and maintenance is a plus) Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $134,000-$164,000. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Senior Site Reliability Engineer is responsible for running the engineering capability behind a defined area of reliability across the organisation. The role works across multiple SRE disciplines including infrastructure, cloud, observability, automation, identity, security, and network operations, applying engineering thinking to reduce operational toil, improve resilience, and embed reliability and governance into delivery and operational workflows. The role drives engineering quality and consistency within its scope of responsibility, contributes to wider engineering standards, and helps shape how reliability is delivered across the organisation. It builds reusable patterns, mentors engineers, and provides senior engineering input across a wider set of stakeholders. The ideal candidate is a senior practitioner who is comfortable operating across multiple domains, balances delivery with mentorship, and can articulate engineering trade-offs clearly to both technical and non-technical audiences. Core responsibilities Run and continuously improve the reliability engineering systems within scope, including automation, pipelines, observability, and operational tooling. Design and implement engineering solutions that eliminate operational toil at scale and embed reliability into delivery workflows. Help shape engineering standards, patterns, and reusable frameworks across the SRE practice. Lead the engineering response to complex incidents within scope, drive systemic remediation, and contribute to post-incident learning. Mentor and coach less senior engineers across reliability engineering, automation, observability, and SRE principles. Drive cross-team collaboration with engineering, platform, and operations functions to embed reliability and governance through engineering controls. Communicate engineering status, risks, and recommendations clearly to senior stakeholders and leadership forums. Contribute to monthly operational reviews with structured metrics on service health, ingestion or pipeline performance, automation coverage, and improvement progress. What You'll Bring 5-8 years of experience in Site Reliability Engineering, Platform Engineering, or related operational engineering disciplines. Strong hands-on experience across multiple SRE domains, including cloud, automation, observability, and CI/CD. Demonstrated experience designing and implementing automation and reliability solutions at scale. Deep knowledge of at least one cloud platform (AWS or Azure), including networking, identity, and observability primitives. Experience with Infrastructure-as-Code (e.g. Terraform) and CI/CD pipelines. Strong scripting experience (e.g. Python). Experience leading incident response and driving systemic improvement. Strong stakeholder engagement and technical communication skills. Deep hands-on experience with one or more enterprise observability platforms (e.g. Splunk, Datadog). Proven experience designing and operating telemetry pipelines, ingestion controls, and observability cost management. Proven experience designing signals (SLIs, SLOs, synthetic checks, alerts) and ops automation triggered from those signals. Experience driving SLO/SLI practices across multiple teams. Deep hands-on experience operating cloud infrastructure across at least two of AWS, Azure, GCP, or Alibaba Cloud. Proven experience designing reusable IaC patterns and landing zone components across cloud providers. Strong working knowledge of cloud networking, account management, identity primitives, and policy enforcement across providers. Experience driving cloud platform engineering standards and governance across multiple teams. Deep hands-on experience with identity platforms (e.g. Entra ID) and secrets management (e.g. HashiCorp Vault). Proven experience designing OIDC, workload identity, and dynamic credential patterns. Experience driving Zero Trust and least-privilege adoption across multiple teams. Deep hands-on experience with security tooling embedded in CI/CD pipelines. Proven experience designing policy-as-code controls and secure-by-default patterns. Experience driving secure engineering adoption across multiple teams. Deep hands-on experience with hybrid and cloud network architectures. Proven experience designing automated network controls through IaC. Experience driving Zero Trust segmentation and network observability adoption. Preferred qualifications Experience working within a federated, multi-cloud, or large enterprise environment. Familiarity with containerisation (Docker) and orchestration (Kubernetes). Experience with secrets management tooling (e.g. HashiCorp Vault). Cloud certification at professional level. Experience with policy-as-code tooling (e.g. OPA, Sentinel). Experience contributing to engineering communities of practice. Experience with AIOps, noise reduction, and event correlation. Experience with event-driven ops automation platforms (e.g. ServiceNow, PagerDuty, custom workflows). Ability to lead complex observability platform incidents and capacity reviews. Experience with cloud FinOps, cost engineering, and chargeback tooling. Hands-on experience with Alibaba Cloud platform architecture. Experience with cloud policy-as-code tools (e.g. AWS Service Control Policies, Azure Policy, OPA). Strong understanding of identity-related security risks and mitigations. Strong understanding of common security risks and mitigations across the SDLC. Strong understanding of network reliability, observability, and security patterns. Who You'll Work With Hybrid or on-site work model. Operates as a senior individual contributor with mentorship and cross-team influence. Expected to participate in on-call rotation and lead incident response. Occasional travel may be required for team or stakeholder engagement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Design, build, test, and maintain Data pipelines, managing data platform, develop integrations from diverse data sources including on-premises systems and external APIs, support and troubleshoot production processes. Contribute to scalable pipeline design, resolve data discrepancies, and ensure SLAs are met while continuously improving data models, code efficiency, and data quality. Adhere to best practices in data integrity, testing, security, and documentation, while continuously expanding technical expertise and staying current with evolving tools and platforms. YOU'RE GOOD AT Developing and maintaining medium-high complexity data pipelines and applications within large-scale data platforms. Applying structured problem-solving skills to analyze data issues and identify root causes. Managing multiple tasks and priorities in a fast-paced, Agile environment. Communicating clearly with both technical and non-technical stakeholders. Working collaboratively in a matrixed organization with diverse teams and varying technical expertise. Demonstrating intellectual curiosity and a willingness to learn new technologies and methodologies. Being a proactive team player with a positive attitude and strong ownership mindset. What You'll Bring Bachelor's Degree in Computer Science, Engineering, or related field (or equivalent practical experience). 4-6 years of relevant experience in Data Engineering. Expertise in SQL, especially within cloud-based data warehouses like Snowflake, API-integrated data pipelines using Python. Hands-on experience with AWS technologies such as AWS Lambda/Glue, S3, and CloudFormation etc. Familiarity with cloud data warehouse platforms such as Snowflake, developing data pipelines in DBT (Data Build Tool); or other ETL/ELT tools, languages and frameworks is a plus. Working knowledge of version controlling tools, CI/CD processes and deployments using tools such as GitHub, Git Actions, Terraform etc. Experience working with semi-structured and unstructured data formats such as JSON and XML. Familiarity with Data orchestration tools such as Airflow. Experience working in Agile/Scrum environments is preferred. Experience within GenAI space is a plus. Who You'll Work With You will be a member of the Data Hub Squad, a team focused on ingesting, transforming, streamlining, and exposing high-quality data to support the Marketing function in making data-driven decisions. You will collaborate closely with the Chapter Lead, Product Owner, other data engineers, analysts, and other teams within the Marketing Portfolio. Additional info This position will involve daily collaboration with the Product Owner, Chapter Lead, other engineers and analysts throughout Agile process. The successful candidate will demonstrate: Strong analytical abilities and creative problem solving Ability to work independently with general direction and flexibility in a fast-paced environment Good organization and excellent communication skills across cultures Integrity and a positive attitude, especially while handling stressful situations Work with project stakeholders to understand business requirements and implement data solutions for diverse problems Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Are you passionate about harnessing the power of Generative AI to solve real-world problems? As a world-renowned and leading AI Consulting firm, we are actively seeking hands-on GenAI experts to join our PSG BI&A Team. As a GenAI IT Senior Data Scientist you will work closely with our Partner Services Group to understand their key challenges, define GenAI products, win buy-in for your recommendations and collaborate with other IT teams to transform stakeholder potentials into performance. Finally, as a GenAI IT Senior Data Scientist, you will contribute to PSG BI&A Data Science expertise and will be responsible for overseeing end-to-end Data Science and GenAI solutions, collaborating closely with the BI&A Squad to deliver on stakeholder objectives. What You'll Bring We're looking for exceptional talent with experience in core Data Science and AI to join us. You will typically have: • +4 years experience in IT strategy and consulting, professional software development or Data Science product organisation. • A bachelor's or master's degree in computer science, Engineering, or a related field. Preferably with a focus on artificial intelligence, machine learning, or data science. • Strong Data Science experience with proficiency in Python, Snowflake, DBT and Tableau with experience working in a Data Engineering team and a proven ability to communicate effectively and provide clear, actionable insights to senior stakeholders • Strong technical expertise in Generative AI, Data Science and Machine Learning. • A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment • Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation • Sound understanding of GenAI solution constructs e.g., LLMs, RAG, Guardrails, MLOps and multi-modality • Experience managing and executing data science and AI projects, from ideation to deployment, while ensuring alignment with business objectives and delivering impactful outcomes • Understanding of various GenAI platform & middleware and how they fit in GenAI architecture e.g., AWS Bedrock, Google Vertex, Langchain or LlamaIndex • Able to understand & apply advanced prompt engineering methods and related concepts (RAG, context windows, memory) RAG is a must! • Experience in the organisation of workshops at peer level and facilitating meetings • Ability to work autonomously while contributing effectively as part of a team • Strong business acumen; can frame complex problems in appropriate business contexts • Highly professional and rigorous, results-oriented, driven and hard-working • Have excellent verbal and written communication skills in English • Loyal and reliable, possessing the highest ethical standard • Good interpersonal skills but also judgement independency and autonomy • Ability to propose innovative ideas, build empathy within the firm and win the trust of key stakeholders Who You'll Work With You will be part of the PSG BI&A Squad and our IT Functional Technology team, partnering with the AI Center of Excellence (AI CoE), Genie team, Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that will transform how PSG teams engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities. You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate. You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues. You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mapping. YOU'RE GOOD AT Deep expertise in ServiceNow Asset & Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly valued. Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabilities Designing, implementing, governing, and improving enterprise CMDB capabilities in ServiceNow Applying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environments Connecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and usable Operating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outcomes Strong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support them Leading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and controls Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs, compliance risk, and license optimization opportunities Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, technical enablers, configuration decisions, troubleshooting, and high-impact changes What You'll Bring WHAT YOU'LL BRING (BEHAVIORS) Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation Proactively identifying risks, surfacing them early, and recommending practical solutions Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk Establishing engineering rigor, accountability, and quality across a blended technical team YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree 10+ years' experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technology data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do This role is responsible for creating collaborative relationships and assisting with managing complex, cross-platform development requirements, participating in key projects across the organization. The role leverages strong collaborative decision-making, comprehensive problem solving, and substantial stakeholder management skills to deliver exceptional technical requirements definitions, as well as sound business value judgments and trade-off assessments. Work spans the full development lifecycle - from design and requirements discovery through development, testing, deployment, and ongoing end-user support. While project-based work will at times follow formal dev-cycles, it will also take place in the context of smaller, agile, less formal project structures. The work is iterative, intellectually intense, fast-paced, and highly visible. Success requires an individual who is both flexible and adaptable, with the ability to contribute effectively as a team member and as an individual contributor - and the capacity to be self-driven and self-organizing is equally critical to performing well in this position. In collaboration with the Product Owner and other development team members, you will be an impactful, quality-focused contributor embedded in an Agile squad. This role is responsible for leading requirements discovery for complex technical projects, backlog refinement, feature documentation, user support, and quality assurance. Responsibilities would include: Eliciting and documenting technical and business requirements for complex projects, translating stakeholder needs into well-defined user stories and acceptance criteria Understanding multiple data sources and underlying data models, and translating source-to-target mappings into scalable, practical solutions Assessing gaps between prioritized requirements and current capabilities; generating solution options and, using an agreed set of design principles, selecting the preferred path forward Developing comprehensive implementation plans and delivering output as defined in each project's goals and objectives Performing thorough testing and validation throughout the development lifecycle, diving deep into root cause analysis when issues arise Acting as a functional subject matter expert, partnering with technical teams to troubleshoot issues and redesign processes Curating and refining the product backlog; contributing to the development and tracking of the technical roadmap Developing training materials and delivering end-user training YOU'RE GOOD AT Problem solving and analytical thinking Analyzing and breaking down complex problem statements, structuring hypotheses, building thoughtful analyses, and bringing clarity to previously undefined problems Natural curiosity to understand how things work and why - our data, our processes, and our products. Desire to comprehend root causes when issues arise Desire and flexibility to work through details with keen attention to accuracy and interdependencies; comfortable working with ambiguity in an iterative environment Identifying and staying current on new technologies and trends relevant to your domain Communication, interpersonal, and teaming skills Works positively and collaboratively with others; builds strong and lasting relationships across functions, offices, and regions Adapts style to changing situations and audiences with tact, poise, and patience; demonstrates persistence to drive change and contributes to a positive, productive work environment Actively listens and asks meaningful, relevant questions; able to partner effectively with remote team members across time zones Work management, organization, and planning Able to perform successfully in a fast-paced, intellectually intense, service-oriented environment; strong organizational and process management skills Ability to contribute to multiple workstreams simultaneously and prioritize efforts accordingly; demonstrated ability to drive projects to scheduled conclusion Proven experience working within Agile methodologies (Scrum, Kanban, or similar); comfortable with sprint ceremonies, backlog management, and iterative delivery What You'll Bring Bachelor's degree in Computer Science, Information Systems, Business, or a related technical field 3-5+ years of experience in business analysis or product management, with a track record of collecting and defining technical requirements for complex projects in an Agile environment Ability to write and interpret SQL; experience navigating databases and data models, with or without documentation Strong experience with enterprise software and/or technology platforms; familiarity with cloud-based technologies and integration patterns a plus Sound analytical skills combined with excellent written and oral communication; able to convey technical concepts clearly to non-technical stakeholders Proven ability to work effectively in a global environment with stakeholders at all levels; experience in professional services or other highly matrixed organizations preferred Who You'll Work With In this role, you will interact extensively with a diverse range of stakeholders from across the business, both geographically and functionally. You will partner closely with Product Owners, engineering and data teams, and business leaders to translate complex needs into actionable requirements. You will also collaborate broadly with other Agile squads and IT teams, as well as external vendors where relevant, making strong cross-functional relationship management a key part of this role. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : Düsseldorf London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager - BCG Vantage on our Topic Activation path within BCG's TDA (Tech and Digital Advantage) Practice Area, you will deliver against the client and commercial priorities for the ERP businesses. You will grow and deploy a team of Sector/Topic experts to support case work, asset development and business build initiatives. You will drive the agenda for assets (e.g., IP, products and tools - many GenAI-enabled), with support from the team, and lead execution of Tier One and asset development projects. You will be responsible for team's performance across all KPIs (case billability, quality, asset creation, etc.). Additionally, as a Senior Manager - BCG Vantage, you will engage with case teams and clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. ERP use cases are organized globally into three categories: Advisory . The centerpiece of this category is ERP.AI, a global initiative that brings together Subject Matter Experts (SMEs) and an engineering team to develop a platform hosting multiple GenAI use cases, including Value Case, Cost Case, and Project Diagnosis, among others. These tools are primarily leveraged during the strategy phase of an ERP program. Program Delivery . This category encompasses GenAI use cases that support the full lifecycle of an ERP program, spanning from the initial design phase through deployment and steady-state operations. Partnerships . Through strategic alliances with leading technology vendors, BCG develops tailored use cases that enhance and differentiate our ERP offering in the market. As Domain Product Manager, your role sits at the intersection of business and technology. You will be responsible for ensuring that domain knowledge is effectively transferred from SMEs, including consultants, MDPs, and Vantage colleagues, to technical teams, so that use cases are built and operate as intended. You will also manage demand for these use cases, either running them directly alongside case teams or coordinating with the broader Vantage community to deploy the right resources. YOU'RE GOOD AT Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context Leading development and commercialization of expertise and assets (e.g., ERP AI tools) Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility Leading projects in a highly effective manner, mobilizing team to deliver on business priorities and commercial impact Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 5+ years consulting experience relevant to Tech Transformation especially ERP migrations required; candidates with consulting experience preferred In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English Outstanding interpersonal and communication skills to interact with and manage internal and external stakeholder while working in a global collaborative team environment Who You'll Work With As a Senior Manager - BCG Vantage, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : Düsseldorf London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager - BCG Vantage on our Topic Activation path within BCG's TDA (Tech and Digital Advantage) Practice Area, you will deliver against the client and commercial priorities for the ERP businesses. You will grow and deploy a team of Sector/Topic experts to support case work, asset development and business build initiatives. You will drive the agenda for assets (e.g., IP, products and tools - many GenAI-enabled), with support from the team, and lead execution of Tier One and asset development projects. You will be responsible for team's performance across all KPIs (case billability, quality, asset creation, etc.). Additionally, as a Senior Manager - BCG Vantage, you will engage with case teams and clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. ERP use cases are organized globally into three categories: Advisory . The centerpiece of this category is ERP.AI, a global initiative that brings together Subject Matter Experts (SMEs) and an engineering team to develop a platform hosting multiple GenAI use cases, including Value Case, Cost Case, and Project Diagnosis, among others. These tools are primarily leveraged during the strategy phase of an ERP program. Program Delivery . This category encompasses GenAI use cases that support the full lifecycle of an ERP program, spanning from the initial design phase through deployment and steady-state operations. Partnerships . Through strategic alliances with leading technology vendors, BCG develops tailored use cases that enhance and differentiate our ERP offering in the market. As Domain Product Manager, your role sits at the intersection of business and technology. You will be responsible for ensuring that domain knowledge is effectively transferred from SMEs, including consultants, MDPs, and Vantage colleagues, to technical teams, so that use cases are built and operate as intended. You will also manage demand for these use cases, either running them directly alongside case teams or coordinating with the broader Vantage community to deploy the right resources. YOU'RE GOOD AT Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context Leading development and commercialization of expertise and assets (e.g., ERP AI tools) Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility Leading projects in a highly effective manner, mobilizing team to deliver on business priorities and commercial impact Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 5+ years consulting experience relevant to Tech Transformation especially ERP migrations required; candidates with consulting experience preferred In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English Outstanding interpersonal and communication skills to interact with and manage internal and external stakeholder while working in a global collaborative team environment Who You'll Work With As a Senior Manager - BCG Vantage, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Senior Site Reliability Engineer is responsible for running the engineering capability behind a defined area of reliability across the organisation. The role works across multiple SRE disciplines including infrastructure, cloud, observability, automation, identity, security, and network operations, applying engineering thinking to reduce operational toil, improve resilience, and embed reliability and governance into delivery and operational workflows. The role drives engineering quality and consistency within its scope of responsibility, contributes to wider engineering standards, and helps shape how reliability is delivered across the organisation. It builds reusable patterns, mentors engineers, and provides senior engineering input across a wider set of stakeholders. The ideal candidate is a senior practitioner who is comfortable operating across multiple domains, balances delivery with mentorship, and can articulate engineering trade-offs clearly to both technical and non-technical audiences. Core responsibilities Run and continuously improve the reliability engineering systems within scope, including automation, pipelines, observability, and operational tooling. Design and implement engineering solutions that eliminate operational toil at scale and embed reliability into delivery workflows. Help shape engineering standards, patterns, and reusable frameworks across the SRE practice. Lead the engineering response to complex incidents within scope, drive systemic remediation, and contribute to post-incident learning. Mentor and coach less senior engineers across reliability engineering, automation, observability, and SRE principles. Drive cross-team collaboration with engineering, platform, and operations functions to embed reliability and governance through engineering controls. Communicate engineering status, risks, and recommendations clearly to senior stakeholders and leadership forums. Contribute to monthly operational reviews with structured metrics on service health, ingestion or pipeline performance, automation coverage, and improvement progress. What You'll Bring 5-8 years of experience in Site Reliability Engineering, Platform Engineering, or related operational engineering disciplines. Strong hands-on experience across multiple SRE domains, including cloud, automation, observability, and CI/CD. Demonstrated experience designing and implementing automation and reliability solutions at scale. Deep knowledge of at least one cloud platform (AWS or Azure), including networking, identity, and observability primitives. Experience with Infrastructure-as-Code (e.g. Terraform) and CI/CD pipelines. Strong scripting experience (e.g. Python). Experience leading incident response and driving systemic improvement. Strong stakeholder engagement and technical communication skills. Deep hands-on experience with one or more enterprise observability platforms (e.g. Splunk, Datadog). Proven experience designing and operating telemetry pipelines, ingestion controls, and observability cost management. Proven experience designing signals (SLIs, SLOs, synthetic checks, alerts) and ops automation triggered from those signals. Experience driving SLO/SLI practices across multiple teams. Deep hands-on experience operating cloud infrastructure across at least two of AWS, Azure, GCP, or Alibaba Cloud. Proven experience designing reusable IaC patterns and landing zone components across cloud providers. Strong working knowledge of cloud networking, account management, identity primitives, and policy enforcement across providers. Experience driving cloud platform engineering standards and governance across multiple teams. Deep hands-on experience with identity platforms (e.g. Entra ID) and secrets management (e.g. HashiCorp Vault). Proven experience designing OIDC, workload identity, and dynamic credential patterns. Experience driving Zero Trust and least-privilege adoption across multiple teams. Deep hands-on experience with security tooling embedded in CI/CD pipelines. Proven experience designing policy-as-code controls and secure-by-default patterns. Experience driving secure engineering adoption across multiple teams. Deep hands-on experience with hybrid and cloud network architectures. Proven experience designing automated network controls through IaC. Experience driving Zero Trust segmentation and network observability adoption. Preferred qualifications Experience working within a federated, multi-cloud, or large enterprise environment. Familiarity with containerisation (Docker) and orchestration (Kubernetes). Experience with secrets management tooling (e.g. HashiCorp Vault). Cloud certification at professional level. Experience with policy-as-code tooling (e.g. OPA, Sentinel). Experience contributing to engineering communities of practice. Experience with AIOps, noise reduction, and event correlation. Experience with event-driven ops automation platforms (e.g. ServiceNow, PagerDuty, custom workflows). Ability to lead complex observability platform incidents and capacity reviews. Experience with cloud FinOps, cost engineering, and chargeback tooling. Hands-on experience with Alibaba Cloud platform architecture. Experience with cloud policy-as-code tools (e.g. AWS Service Control Policies, Azure Policy, OPA). Strong understanding of identity-related security risks and mitigations. Strong understanding of common security risks and mitigations across the SDLC. Strong understanding of network reliability, observability, and security patterns. Who You'll Work With Hybrid or on-site work model. Operates as a senior individual contributor with mentorship and cross-team influence. Expected to participate in on-call rotation and lead incident response. Occasional travel may be required for team or stakeholder engagement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Your new company You'll be joining a well-established organisation delivering large-scale, data-driven transformation programmes within a highly complex and integrated technology environment. Working across multiple systems and platforms, the business operates at scale and partners with key stakeholders to deliver critical services. This is an excellent opportunity to join a collaborative, delivery-focused team where your expertise will directly contribute to high-impact programmes. Your new role We are recruiting for an experienced Business Systems Analyst on an initial 6-month contract (outside IR35). The role requires a minimum of 3 days per week on-site in Glasgow. You will play a key role in bridging business requirements and technical delivery, working on data-intensive projects involving system integrations, data flows, and transformation initiatives. Key responsibilities include: Leading business and systems analysis across complex, technical projects Managing changing requirements, late-stage updates, and evolving scope Working with stakeholders to identify dependencies and drive effective change Producing high-quality artefacts including: High-Level Design Specifications (HLDs) Data flows and transformation designs Sequence diagrams Source-to-target mappings Defining both functional and non-functional requirements (e.g. security, release strategy) Collaborating closely with developers to develop practical, deliverable solutions Supporting delivery within Agile/SCRUM frameworks Driving clear stakeholder communication and ensuring delivery progress What you'll need to succeed Essential: Minimum 10+ years' experience as a Business Systems Analyst, including strong technical experience Proven hands-on expertise in data analysis, working with: Oracle, SQL, MongoDB, DynamoDB, Excel JSON, CSV data formats Experience designing data flows, transformations, and mappings Strong experience producing HLDs and technical documentation Ability to identify non-functional requirements (e.g. security, release strategy) Strong stakeholder engagement across both business and technical teams Experience working with Agile (SCRUM) methodologies Proven ability to work in fast-paced environments with shifting priorities Experience collaborating with developers, product owners, and testers Hands-on approach with the ability to evolve workable solutions alongside engineering teams Strong analytical, communication, and problem-solving skills Demonstrated persistence in tracking and driving tasks to completion Significant client-facing experience Ability to work on-site in Glasgow 3 days per week (essential) Desirable: Knowledge of: APIs, system integrations, MuleSoft SQL / PL-SQL Experience with tools such as: JIRA, Confluence, Visio, Draw.io Experience working on: Cloud migration, web services, and large-scale data platforms Experience within complex, multi-system, or government-linked environments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Principal Full Stack Engineer & Architecture Lead, Great Company going through massive growth. London (Hybrid) 100,000- 110,000 + Benefits Command Recruitment is proud to be partnering with an ambitious and rapidly growing healthcare company that is transforming access to specialist healthcare services across the UK. Expected to hit 180M T/O this year from a start only 3 Years ago! This is the time to join this fast-moving and Growing Business This is a fantastic opportunity for an experienced Principal Engineer or Technical Architecture Lead to play a key role in shaping a modern, cloud-native healthcare platform that is making a genuine impact on people's lives. Our client is building one of the UK's most innovative healthcare service platforms and is seeking a hands-on technical leader who can combine strategic architecture with strong full-stack engineering expertise. The Opportunity As Principal Full Stack Engineer & Architecture Lead, you will take ownership of platform architecture, engineering standards, cloud infrastructure, and technical delivery across the business. You'll work closely with senior leadership, including the CTO, Director of Engineering, Product teams, and Data teams, to drive scalability, resilience, performance, and engineering excellence while remaining hands-on with development. This role would suit someone who enjoys solving complex technical challenges, mentoring engineers, and building modern distributed systems within a fast-moving product-led environment. Key Responsibilities Architecture & Technical Leadership Lead platform architecture and technical design decisions Define scalable, secure, and maintainable engineering standards Provide technical leadership across frontend, backend, APIs, infrastructure, and integrations Drive platform scalability, resilience, observability, and performance Partner with leadership teams to align technical strategy with business goals Act as the senior technical authority for complex engineering decisions Hands-On Engineering Contribute directly to backend and frontend production code Build scalable applications using Node.js, TypeScript, React, and Next.js Design and develop AWS serverless and event-driven systems Develop and optimise PostgreSQL databases and queries Support engineering teams with the delivery of complex technical initiatives Cloud, DevOps & Infrastructure Design and maintain CI/CD pipelines and deployment automation Build Infrastructure as Code using Terraform or AWS CDK Improve engineering workflows, release processes, and platform reliability Implement best practices across monitoring, logging, security, testing, and resilience Ensure systems remain secure, scalable, and compliant with GDPR and healthcare regulations Engineering Leadership Mentor and support engineers across the organisation Conduct code reviews and promote engineering best practices Help establish coding standards, testing frameworks, and operational excellence Foster a collaborative, high-performing engineering culture Technology Stack Cloud & Infrastructure AWS (Lambda, API Gateway, EventBridge, SQS, Step Functions, S3, CloudWatch, RDS) Backend Node.js, TypeScript Frontend React, Next.js, Tailwind CSS Data & Architecture PostgreSQL, Serverless, Event-Driven Microservices DevOps & Observability Terraform / AWS CDK, CI/CD, Monitoring & Logging About You We are looking for a technically strong and commercially minded engineering leader with: 8+ years of software engineering experience Proven experience operating at Principal Engineer, Staff Engineer, or Architecture Lead level Strong AWS cloud and serverless architecture expertise Excellent full-stack development experience across Node.js, TypeScript, React/Next.js, and PostgreSQL Experience leading technical direction across engineering teams Strong understanding of distributed systems and event-driven architecture Experience designing scalable, secure, production-grade systems A hands-on mindset with a passion for building high-quality technology Desirable Experience Life Science or regulated industry experience GDPR and data security knowledge AI/ML integrations or personalisation systems SaaS or startup experience What's On Offer 100,(Apply online only),000 salary Hybrid working (office 2-3 days per week) Pension contribution Birthday day off Modern equipment provided Team events and collaborative culture Opportunity to shape a fast-scaling healthcare platform with genuine social impact

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.