Overview This role sits within the Group Data team which is comprised of AI, Data Platforms, and the Data Analytics & BI function. As part of the Data Analytics practice-one of six specialist areas-you will be embedded within the tagging capability, which is responsible for end-to-end digital data capture and implementation. The team plays a critical role in managing front-end tagging across digital platforms, leveraging tools such as Tealium to capture customer interactions (e.g. item selections, basket additions) and ensure data is accurately passed through to analytics teams. This enables deeper insight into customer behaviour and supports optimisation of the end-to-end digital journey. Leading a team of tagging specialists, you will drive the evolution and scalability of tagging and implementation across the business. The role focuses on ensuring robust, high-quality data capture from initial concept through to delivery, enabling analysts to generate actionable insights that enhance customer experience and business performance. What's the job? Define and lead the long term vision, strategy, and roadmap for tagging and implementation. Act as the subject matter expert, championing best practice and driving consistency across the business. Lead, develop, and inspire a team of tagging analysts and engineers to deliver high-quality outcomes. Build and manage strong stakeholder relationships, providing strategic guidance and aligning priorities across teams and markets. Ensure all tagging and implementation complies with data protection and regulatory requirements. Evolve and optimise the tagging infrastructure, improving efficiency, performance, and site speed while exploring future ready solutions. Contribute to the wider Group Analytics strategy, supporting senior leadership and enabling data driven decision making across the organisation. What you'll bring Proven experience with tag management solutions, ideally Tealium iQ and EventStream. Demonstrable product ownership experience, including defining and prioritising roadmaps. Experience leading and developing teams with varying levels of seniority. Strong communication skills, with the ability to convey clear and concise messages across the business and to senior stakeholders. Solid understanding of digital data and its use in shaping tagging strategy and roadmap. Experience in project and product management, including selecting and delivering the right approach throughout the lifecycle. Strong stakeholder management and collaboration skills, with the ability to work in a matrix environment, alongside a proactive, self starting mindset Experience with tools like Jira/Confluence and A/B testing is desirable How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating-whether in our offices or at off site locations. On average, around 60% of your time will involve in person collaboration. We value the perspectives new team members bring and encourage you to apply-even if you don't meet 100% of the requirements. What We Offer An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Diversity & Inclusion Our customers come from all walks of life- and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
29/05/2026
Full time
Overview This role sits within the Group Data team which is comprised of AI, Data Platforms, and the Data Analytics & BI function. As part of the Data Analytics practice-one of six specialist areas-you will be embedded within the tagging capability, which is responsible for end-to-end digital data capture and implementation. The team plays a critical role in managing front-end tagging across digital platforms, leveraging tools such as Tealium to capture customer interactions (e.g. item selections, basket additions) and ensure data is accurately passed through to analytics teams. This enables deeper insight into customer behaviour and supports optimisation of the end-to-end digital journey. Leading a team of tagging specialists, you will drive the evolution and scalability of tagging and implementation across the business. The role focuses on ensuring robust, high-quality data capture from initial concept through to delivery, enabling analysts to generate actionable insights that enhance customer experience and business performance. What's the job? Define and lead the long term vision, strategy, and roadmap for tagging and implementation. Act as the subject matter expert, championing best practice and driving consistency across the business. Lead, develop, and inspire a team of tagging analysts and engineers to deliver high-quality outcomes. Build and manage strong stakeholder relationships, providing strategic guidance and aligning priorities across teams and markets. Ensure all tagging and implementation complies with data protection and regulatory requirements. Evolve and optimise the tagging infrastructure, improving efficiency, performance, and site speed while exploring future ready solutions. Contribute to the wider Group Analytics strategy, supporting senior leadership and enabling data driven decision making across the organisation. What you'll bring Proven experience with tag management solutions, ideally Tealium iQ and EventStream. Demonstrable product ownership experience, including defining and prioritising roadmaps. Experience leading and developing teams with varying levels of seniority. Strong communication skills, with the ability to convey clear and concise messages across the business and to senior stakeholders. Solid understanding of digital data and its use in shaping tagging strategy and roadmap. Experience in project and product management, including selecting and delivering the right approach throughout the lifecycle. Strong stakeholder management and collaboration skills, with the ability to work in a matrix environment, alongside a proactive, self starting mindset Experience with tools like Jira/Confluence and A/B testing is desirable How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating-whether in our offices or at off site locations. On average, around 60% of your time will involve in person collaboration. We value the perspectives new team members bring and encourage you to apply-even if you don't meet 100% of the requirements. What We Offer An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Diversity & Inclusion Our customers come from all walks of life- and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Overview This role sits within the Group Data team which is comprised of AI, Data Platforms, and the Data Analytics & BI function. As part of the Data Analytics practice-one of six specialist areas-you will be embedded within the tagging capability, which is responsible for end-to-end digital data capture and implementation. The team plays a critical role in managing front-end tagging across digital platforms, leveraging tools such as Tealium to capture customer interactions (e.g. item selections, basket additions) and ensure data is accurately passed through to analytics teams. This enables deeper insight into customer behaviour and supports optimisation of the end-to-end digital journey. Leading a team of tagging specialists, you will drive the evolution and scalability of tagging and implementation across the business. The role focuses on ensuring robust, high-quality data capture from initial concept through to delivery, enabling analysts to generate actionable insights that enhance customer experience and business performance. What's the job? Define and lead the long-term vision, strategy, and roadmap for tagging and implementation. Act as the subject matter expert, championing best practice and driving consistency across the business. Lead, develop, and inspire a team of tagging analysts and engineers to deliver high-quality outcomes. Build and manage strong stakeholder relationships, providing strategic guidance and aligning priorities across teams and markets. Ensure all tagging and implementation complies with data protection and regulatory requirements. Evolve and optimise the tagging infrastructure, improving efficiency, performance, and site speed while exploring future-ready solutions. Contribute to the wider Group Analytics strategy, supporting senior leadership and enabling data-driven decision-making across the organisation. What you'll bring Proven experience with tag management solutions, ideally Tealium iQ and EventStream. Demonstrable product ownership experience, including defining and prioritising roadmaps. Experience leading and developing teams with varying levels of seniority. Strong communication skills, with the ability to convey clear and concise messages across the business and to senior stakeholders. Solid understanding of digital data and its use in shaping tagging strategy and roadmap. Experience in project and product management, including selecting and delivering the right approach throughout the lifecycle. Strong stakeholder management and collaboration skills, with the ability to work in a matrix environment, alongside a proactive, self-starting mindset Experience with tools like Jira/Confluence and A/B testing is desirable How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration. We value the perspectives new team members bring and encourage you to apply - even if you don't meet 100% of the requirements. What We Offer An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Diversity & Inclusion Our customers come from all walks of life - and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. Interested? Great, apply now and help us to Power the Possible.
29/05/2026
Full time
Overview This role sits within the Group Data team which is comprised of AI, Data Platforms, and the Data Analytics & BI function. As part of the Data Analytics practice-one of six specialist areas-you will be embedded within the tagging capability, which is responsible for end-to-end digital data capture and implementation. The team plays a critical role in managing front-end tagging across digital platforms, leveraging tools such as Tealium to capture customer interactions (e.g. item selections, basket additions) and ensure data is accurately passed through to analytics teams. This enables deeper insight into customer behaviour and supports optimisation of the end-to-end digital journey. Leading a team of tagging specialists, you will drive the evolution and scalability of tagging and implementation across the business. The role focuses on ensuring robust, high-quality data capture from initial concept through to delivery, enabling analysts to generate actionable insights that enhance customer experience and business performance. What's the job? Define and lead the long-term vision, strategy, and roadmap for tagging and implementation. Act as the subject matter expert, championing best practice and driving consistency across the business. Lead, develop, and inspire a team of tagging analysts and engineers to deliver high-quality outcomes. Build and manage strong stakeholder relationships, providing strategic guidance and aligning priorities across teams and markets. Ensure all tagging and implementation complies with data protection and regulatory requirements. Evolve and optimise the tagging infrastructure, improving efficiency, performance, and site speed while exploring future-ready solutions. Contribute to the wider Group Analytics strategy, supporting senior leadership and enabling data-driven decision-making across the organisation. What you'll bring Proven experience with tag management solutions, ideally Tealium iQ and EventStream. Demonstrable product ownership experience, including defining and prioritising roadmaps. Experience leading and developing teams with varying levels of seniority. Strong communication skills, with the ability to convey clear and concise messages across the business and to senior stakeholders. Solid understanding of digital data and its use in shaping tagging strategy and roadmap. Experience in project and product management, including selecting and delivering the right approach throughout the lifecycle. Strong stakeholder management and collaboration skills, with the ability to work in a matrix environment, alongside a proactive, self-starting mindset Experience with tools like Jira/Confluence and A/B testing is desirable How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration. We value the perspectives new team members bring and encourage you to apply - even if you don't meet 100% of the requirements. What We Offer An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Diversity & Inclusion Our customers come from all walks of life - and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. Interested? Great, apply now and help us to Power the Possible.
Sr. Data Engineer, EU Books Analytics and Engineering Job ID: Amazon EU SARL (UK Branch) Amazon EU Books serves millions of customers across European markets with one of the world's largest book selections, spanning Kindle, print, and audiobook formats. The EU Books BI and Data Engineering team is transforming from a traditional reporting function into an AI-enabled decision intelligence engine. We are building the data foundation that powers self-service analytics, predictive models, and domain specific AI applications across the EU Books organization. We are looking for a Data Engineer III to own and evolve the data architecture that supports multiple business domains including Demand, Pricing, Deals, Finance, and EU Books Leadership. You will build the infrastructure layer that connects raw business signals into reliable, governed, model ready datasets, enabling both operational reporting and the advanced analytics capabilities we are building toward. The current data landscape spans multiple systems, teams, and marketplaces. You will consolidate, govern, and automate it, reducing stakeholder dependence on manual BI work and enabling self service access at scale. Key job responsibilities Own and evolve team level data architecture: ingestion, transformation, storage, serving, and monitoring across multiple EU marketplaces and business domains Design and build scalable, self healing data pipelines that integrate business signals from diverse sources (demand, pricing, customer behavior, operational metrics) Define data models and schemas optimized for both operational reporting and statistical/econometric model consumption Build automated data quality frameworks that ensure accuracy and reliability for high stakes business decisions Engineer self service data access through metadata rich catalogs, governed query layers, and dashboard ready datasets that enable stakeholders to answer recurring questions without BI mediation Build the measurement infrastructure for business experiments (A/B tests, weblabs), ensuring clean experiment data and statistically valid result datasets Drive cost optimization and data governance across the analytics data estate: lineage tracking, metric definitions, access controls, and SLA definitions Partner with BIEs, business stakeholders, and cross functional teams to translate analytical requirements into robust, scalable data solutions Contribute to the team's AI Engineering roadmap by building the data backbone that domain specific AI applications consume (automated narratives, anomaly detection, natural language data access) Break complex cross domain problems into parallel workstreams and coordinate delivery across contributors A day in the life: You start your day reviewing pipeline health across 50+ recurring jobs via the monitoring dashboard you helped build. Mid morning, you partner with a BIE to design a new datamart schema for a business experiment launching across multiple marketplaces. After lunch, you debug a data quality issue in a cross domain pipeline, then join a sprint sync where engineers share progress signals. Late afternoon, you architect the data layer for an AI agent that will let analysts query demand drivers conversationally. Your work feeds dashboards leadership uses weekly and AI tools that are reshaping how the organization operates. About the team We are a distributed team of data and business intelligence engineers across Europe, transforming EU Books analytics from traditional reporting into an AI enabled decision intelligence engine. Operating across four pillars - Data Engineering, Business Intelligence, Advanced Analytics, and AI Engineering - we support Demand, Pricing, Deals, Finance, and Kindle Unlimited across 15 European marketplaces. We build self healing pipelines, AI powered tools, and self service platforms that let business teams act faster. Our culture values ownership, craftsmanship, and depth over breadth - L6 engineers own workstreams end to end with full autonomy. Basic Qualifications Experience with data modeling, warehousing and building ETL pipelines Experience with SQL Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS Experience mentoring team members on best practices Experience as a Data Engineer or in a similar role Preferred Qualifications Experience communicating with users, other technical teams, and management to collect requirements, describe data modeling decisions and data engineering strategy Experience providing technical leadership and mentoring other engineers for best practices on data engineering Knowledge of distributed systems as it pertains to data storage and computing Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
27/05/2026
Full time
Sr. Data Engineer, EU Books Analytics and Engineering Job ID: Amazon EU SARL (UK Branch) Amazon EU Books serves millions of customers across European markets with one of the world's largest book selections, spanning Kindle, print, and audiobook formats. The EU Books BI and Data Engineering team is transforming from a traditional reporting function into an AI-enabled decision intelligence engine. We are building the data foundation that powers self-service analytics, predictive models, and domain specific AI applications across the EU Books organization. We are looking for a Data Engineer III to own and evolve the data architecture that supports multiple business domains including Demand, Pricing, Deals, Finance, and EU Books Leadership. You will build the infrastructure layer that connects raw business signals into reliable, governed, model ready datasets, enabling both operational reporting and the advanced analytics capabilities we are building toward. The current data landscape spans multiple systems, teams, and marketplaces. You will consolidate, govern, and automate it, reducing stakeholder dependence on manual BI work and enabling self service access at scale. Key job responsibilities Own and evolve team level data architecture: ingestion, transformation, storage, serving, and monitoring across multiple EU marketplaces and business domains Design and build scalable, self healing data pipelines that integrate business signals from diverse sources (demand, pricing, customer behavior, operational metrics) Define data models and schemas optimized for both operational reporting and statistical/econometric model consumption Build automated data quality frameworks that ensure accuracy and reliability for high stakes business decisions Engineer self service data access through metadata rich catalogs, governed query layers, and dashboard ready datasets that enable stakeholders to answer recurring questions without BI mediation Build the measurement infrastructure for business experiments (A/B tests, weblabs), ensuring clean experiment data and statistically valid result datasets Drive cost optimization and data governance across the analytics data estate: lineage tracking, metric definitions, access controls, and SLA definitions Partner with BIEs, business stakeholders, and cross functional teams to translate analytical requirements into robust, scalable data solutions Contribute to the team's AI Engineering roadmap by building the data backbone that domain specific AI applications consume (automated narratives, anomaly detection, natural language data access) Break complex cross domain problems into parallel workstreams and coordinate delivery across contributors A day in the life: You start your day reviewing pipeline health across 50+ recurring jobs via the monitoring dashboard you helped build. Mid morning, you partner with a BIE to design a new datamart schema for a business experiment launching across multiple marketplaces. After lunch, you debug a data quality issue in a cross domain pipeline, then join a sprint sync where engineers share progress signals. Late afternoon, you architect the data layer for an AI agent that will let analysts query demand drivers conversationally. Your work feeds dashboards leadership uses weekly and AI tools that are reshaping how the organization operates. About the team We are a distributed team of data and business intelligence engineers across Europe, transforming EU Books analytics from traditional reporting into an AI enabled decision intelligence engine. Operating across four pillars - Data Engineering, Business Intelligence, Advanced Analytics, and AI Engineering - we support Demand, Pricing, Deals, Finance, and Kindle Unlimited across 15 European marketplaces. We build self healing pipelines, AI powered tools, and self service platforms that let business teams act faster. Our culture values ownership, craftsmanship, and depth over breadth - L6 engineers own workstreams end to end with full autonomy. Basic Qualifications Experience with data modeling, warehousing and building ETL pipelines Experience with SQL Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS Experience mentoring team members on best practices Experience as a Data Engineer or in a similar role Preferred Qualifications Experience communicating with users, other technical teams, and management to collect requirements, describe data modeling decisions and data engineering strategy Experience providing technical leadership and mentoring other engineers for best practices on data engineering Knowledge of distributed systems as it pertains to data storage and computing Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
29/10/2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
29/10/2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
29/10/2018
Vacancy Overview
The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams.
Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy.
Contextual Information
The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK.
Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review.
The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team.
Nature and Scope
Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore.
The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.
The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to:
* Improve the efficiency of customer data processes supporting marketing communications;
* Enhance the quality of customer and marketing data; and
* Deliver a richer view of customers and prospects.
Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes.
Principal Accountabilities
* Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost.
* Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making.
* Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions.
* An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs.
* Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit
* Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines.
* Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards.
* Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions.
* Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions.
Knowledge, Skills, Qualifications, Experience
* Strong background in database systems design and data warehouse design
* Strong knowledge of SQL, Oracle, RDBMS, TOAD tools.
* Experience in Business requirements gathering and creation of supporting documentation
* Degree qualified or equivalent in relevant discipline
* Experienced in design and development of marketing systems and/or data warehouses
* Experienced in the design and development of web service applications
* Excellent communication, influencing and organisational skills
* A strong team player
* Presentation skills
* High level of business and market awareness
* Excellent problem solving skills and a strong commercial focus
* Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
Senior Analyst / Data Scientist
My client, a leading consultancy in Central London are looking for 2 experienced and expert knowledge into the usage of analytical tools and methodologies to deliver actionable insight for marketing.
You will be:
Developing Analytic solutions for the client's strategic & marketing challenges, for example;
* Undertake exploratory data analysis on client data sets
* Undertake data audits on the quality, consistency, relevance and accuracy of a client's data
* Present data visually using tools such as Tableau
* Create single customer views from a client's disparate data sets
* Build analysis models to enable campaign targeting and customer selections
Necessary skills:
* Numerate degree e.g. Statistics, Mathematics, Computer Science, Physics or Operational Research
* Proven hands-on application and advanced knowledge of SAS, Tableau, Excel and SQL is essential
* Have worked with manipulating large and complex datasets, including linking multiple data sources on ad hoc basis to support management reporting
* Experience of building statistical models using a variety of techniques such as logistic regression, clustering, CHAID would be an advantage
This is an urgent requirement for an initial 3 month contract in London working with a leading customer service based agency.
Please send your up to date CV for immediate consideration
To find out more about Progressive Recruitment please visit (url removed)
Progressive Recruitment, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
09/09/2016
Senior Analyst / Data Scientist
My client, a leading consultancy in Central London are looking for 2 experienced and expert knowledge into the usage of analytical tools and methodologies to deliver actionable insight for marketing.
You will be:
Developing Analytic solutions for the client's strategic & marketing challenges, for example;
* Undertake exploratory data analysis on client data sets
* Undertake data audits on the quality, consistency, relevance and accuracy of a client's data
* Present data visually using tools such as Tableau
* Create single customer views from a client's disparate data sets
* Build analysis models to enable campaign targeting and customer selections
Necessary skills:
* Numerate degree e.g. Statistics, Mathematics, Computer Science, Physics or Operational Research
* Proven hands-on application and advanced knowledge of SAS, Tableau, Excel and SQL is essential
* Have worked with manipulating large and complex datasets, including linking multiple data sources on ad hoc basis to support management reporting
* Experience of building statistical models using a variety of techniques such as logistic regression, clustering, CHAID would be an advantage
This is an urgent requirement for an initial 3 month contract in London working with a leading customer service based agency.
Please send your up to date CV for immediate consideration
To find out more about Progressive Recruitment please visit (url removed)
Progressive Recruitment, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
