Medaille Trust
Home-Based Physiotherapy Services, London, UK
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
27/03/2026
Full time
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Are you looking for a fresh challenge, with a forward thinking organisation within the high tech engineering sector? The Hyde Group are established industry experts within Aerospace Engineering and have a new vacancy for an I.T Apprentice working at our site in Stalybridge. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an I.T Apprentice you will be working within an existing team of I.T technicians dealing with the first line support calls and liaising with second and third line support. The right candidate will be able to work as part of a team and also be happy to work independently. Main Duties Provide first line support to users across the business (onsite and remote). Log and manage incidents via the IT helpdesk system. Assist with hardware setup (PCs, laptops, mobile devices, printers). Support Microsoft 365 services (Outlook, Teams, SharePoint). Carry out basic user account administration (Active Directory / Entra ID). Assist with IT projects (e.g. system rollouts, upgrades, deployments). Perform routine checks and maintenance tasks. Escalate issues to senior IT staff where required. Desired Knowledge Windows 10/11 knowledge. Basic networking knowledge. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we'd love to hear from you.
24/06/2026
Full time
Are you looking for a fresh challenge, with a forward thinking organisation within the high tech engineering sector? The Hyde Group are established industry experts within Aerospace Engineering and have a new vacancy for an I.T Apprentice working at our site in Stalybridge. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an I.T Apprentice you will be working within an existing team of I.T technicians dealing with the first line support calls and liaising with second and third line support. The right candidate will be able to work as part of a team and also be happy to work independently. Main Duties Provide first line support to users across the business (onsite and remote). Log and manage incidents via the IT helpdesk system. Assist with hardware setup (PCs, laptops, mobile devices, printers). Support Microsoft 365 services (Outlook, Teams, SharePoint). Carry out basic user account administration (Active Directory / Entra ID). Assist with IT projects (e.g. system rollouts, upgrades, deployments). Perform routine checks and maintenance tasks. Escalate issues to senior IT staff where required. Desired Knowledge Windows 10/11 knowledge. Basic networking knowledge. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we'd love to hear from you.
EduTalent Group is seeking a skilled Senior Network Support Technician for a permanent role in a secondary school IT department located in Tunbridge Wells. This key position involves maintaining IT infrastructure, supporting both students and staff, and ensuring robust digital services. The successful candidate will provide advanced technical assistance and contribute to strategic IT projects while collaborating within a supportive IT team. A Level 3 Diploma in IT or equivalent is essential, alongside substantial experience in IT support and networking.
24/06/2026
Full time
EduTalent Group is seeking a skilled Senior Network Support Technician for a permanent role in a secondary school IT department located in Tunbridge Wells. This key position involves maintaining IT infrastructure, supporting both students and staff, and ensuring robust digital services. The successful candidate will provide advanced technical assistance and contribute to strategic IT projects while collaborating within a supportive IT team. A Level 3 Diploma in IT or equivalent is essential, alongside substantial experience in IT support and networking.
Job Title Digital Forensic Technician (Audio) Salary Starting salary: £46,985, which includes allowances totalling £3,009. The salary is broken down as £43,976 basic salary, which will increase annually until you reach the top of the scale £49,670. Plus, a location allowance of £2,009 and a non pensionable allowance of £1,000. Location Lambeth Role Description In today's world, audio is more prevalent than ever. From mobile phones and CCTV to body worn video and emergency calls, thousands of audio recordings are made each day, providing valuable opportunities to support investigations and the Criminal Justice System. At the same time, rapidly evolving technologies including AI generated audio present new challenges, requiring on going research and development of new forensic analysis methods. The Metropolitan Police Service's (MPS) Audio Laboratory is a team of highly motivated practitioners who acquire, convert, enhance, edit, process and analyse audio from a wide range of digital and analogue sources to maximise its evidential value. Alongside casework, the laboratory is actively involved in exploring emerging technologies, undertaking research, contributing to specialist working groups and participating in collaborative exercises to develop a deeper understanding of the implications and opportunities for forensic audio. This is an exciting opportunity to join the Audio Laboratory as a Digital Forensic Technician. The primary focus of the role is the delivery of high quality forensic casework, supporting investigations through the examination and enhancement of audio evidence. You will combine your strong theoretical and practical audio knowledge with excellent attention to detail and effective problem solving skills, working to tight deadlines and managing competing operational demands. You will communicate complex technical concepts clearly to non technical audiences, ensuring forensic opportunities are maximised and audio evidence is accessible to those who rely on it. You will also demonstrate a keen interest in emerging technologies, with opportunities over time to contribute to the laboratory's ongoing development and innovation, whilst developing a unique and evolving skill set through continuous learning to meet the demands of current and future challenges. The role is primarily based at Lambeth HQ, though you may on occasion be required to work from alternative locations dependent on operational need. Key Activities Conversion of analogue and digital audio formats Editing audio and audiovisual recordings Enhancement of audio recordings to optimise intelligibility / listenability Providing advice and technical support to police officers Assessment of forensic submissions and the development of forensic strategies Carrying out technical checks and peer reviews for other practitioners Production of clear and appropriate casework records Preparation of statements and attendance at court as required Researching, testing and maintaining equipment, keeping laboratory asset registers updated Sharing information with and providing support to other members of the audio laboratory and Digital Forensics (DF). Duties May Also Include Assessing the suitability of recordings for speaker comparison and other forensic phonetic work Assisting with maintenance of the Electrical Network Frequency (ENF) database Assisting more senior audio laboratory staff with analytical work and research Data recovery and recovery of damaged media Delivery of awareness talks and presentations to raise awareness of audio forensics, both internally and externally Delivery of technical training. Additional Information The role holder will be required to: Participate in occupational health requirements (a hearing test must be taken and passed every three years, and will be required before taking up the role if the successful candidate has not already passed a Met OH hearing test within the last three years) Provide a DNA sample and fingerprints for inclusion on the staff elimination databases Agree to abide by the MPS Standards of Conduct Comply with all mandatory training requirements Demonstrate continual development of competence in all key technical activities pertinent to this role, through training, competence and proficiency testing programmes. The individual is expected to attend available courses and in house training in addition to taking responsibility for their own continuing professional development Pass initial/further training elements within probationary period Work within the Forensic Services Quality Management System and actively contribute to the continuous improvement of the system by participating in quality assurance activities, engaging in internal and external audits, competence and proficiency tests, reporting non conformances and proposing changes to improve the system Understand and accept the core principles set out in the H&S Policy in relation to the role, duties and responsibilities and implement those principles and requirements in day to day activities Be aware that the base location is subject to change throughout your career due to operational and resource requirements and that you may be based in any location across the MPS estate Have the appropriate inoculations, if necessary Comply with the requirements of the Metropolitan Police Service policies on Drug and Alcohol testing (substance misuse) Comply with security policies Understand and accept the personal responsibility to protect and maintain the confidentiality of all Met information and any intellectual property. Comply with and promote Metropolitan Police Service policies on diversity and inclusion both in the delivery of services and the treatment of others Digital Forensics will be introducing a 24/7 operating model as part of an investment and transformation plan to ensure the best service to support operational policing. These teams will work on a rotational shift pattern comprising early, late and night shifts, inclusive of weekends. Approximately 20% of the overall staff in the Digital Forensics' department will be required to support it. These posts attract an additional 20% shift allowance plus weekend premium payments on top of the salary advertised above. All new staff are eligible to be placed on a shift rota subject to the relevant notice given; however in the first instance placements on these teams will be allocated to those who volunteer, any remaining places will be allocated by management and will also be subject to certain skills required to support out of hours services. This post does not currently fall within the structure of the 24/7 teams, however by applying for this role you understand that you could be placed on one of these 24/7 shift teams in the future should business need require it. This will be subject to consultation and a notice period. Application Process The initial application will comprise: A CV (2 pages maximum) A personal statement (400 words maximum) clearly demonstrating how you meet the essential criteria Responses to two questions which will be assessed against the following Competency and Values Framework (CVF) elements at level 1 - please see the attached CVF documentation link which will assist you with this. We take ownership: describe a time where you identified a problem. What actions did you take to resolve this and prevent it from occurring again in the future? (min 200 words, max 500 words) We collaborate: describe a time where you have worked with others to achieve a task or goal (min 200 words, max 500 words) Those successful at the paper sift stage will be invited to attend an interview which will comprise: A short presentation - full instructions will be provided within the invitation to interview allowing candidates time to prepare in advance. Technical questions to assess your knowledge of digital and analogue audio. Questions to assess the remaining elements of the Competency and Values Framework (CVF) at level 1: We are emotionally aware We analyse critically We are innovative and open minded We support and inspire The values and principles will not be subject to questions but will be evaluated throughout the process. How To Apply To begin your career at the Met, please click the "apply" button. The application process requires a CV, a Personal Statement, and an online application form. In your Personal Statement you must evidence how you meet the essential criteria for the role (400 words maximum). Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 13/07/2026. Essential For The Role A degree in an audio related discipline Work experience in an audio related field. Understanding of the principles of evidence handling, forensic quality standards/legislation and the presentation of evidence at court Knowledge of forensic audio techniques and their application including methods of acquisition/recovery, conversion, processing and analysis Knowledge of video and computer forensics techniques and their practical application Knowledge of programming for audio Ability to fault find with a systematic and logical approach. . click apply for full job details
24/06/2026
Full time
Job Title Digital Forensic Technician (Audio) Salary Starting salary: £46,985, which includes allowances totalling £3,009. The salary is broken down as £43,976 basic salary, which will increase annually until you reach the top of the scale £49,670. Plus, a location allowance of £2,009 and a non pensionable allowance of £1,000. Location Lambeth Role Description In today's world, audio is more prevalent than ever. From mobile phones and CCTV to body worn video and emergency calls, thousands of audio recordings are made each day, providing valuable opportunities to support investigations and the Criminal Justice System. At the same time, rapidly evolving technologies including AI generated audio present new challenges, requiring on going research and development of new forensic analysis methods. The Metropolitan Police Service's (MPS) Audio Laboratory is a team of highly motivated practitioners who acquire, convert, enhance, edit, process and analyse audio from a wide range of digital and analogue sources to maximise its evidential value. Alongside casework, the laboratory is actively involved in exploring emerging technologies, undertaking research, contributing to specialist working groups and participating in collaborative exercises to develop a deeper understanding of the implications and opportunities for forensic audio. This is an exciting opportunity to join the Audio Laboratory as a Digital Forensic Technician. The primary focus of the role is the delivery of high quality forensic casework, supporting investigations through the examination and enhancement of audio evidence. You will combine your strong theoretical and practical audio knowledge with excellent attention to detail and effective problem solving skills, working to tight deadlines and managing competing operational demands. You will communicate complex technical concepts clearly to non technical audiences, ensuring forensic opportunities are maximised and audio evidence is accessible to those who rely on it. You will also demonstrate a keen interest in emerging technologies, with opportunities over time to contribute to the laboratory's ongoing development and innovation, whilst developing a unique and evolving skill set through continuous learning to meet the demands of current and future challenges. The role is primarily based at Lambeth HQ, though you may on occasion be required to work from alternative locations dependent on operational need. Key Activities Conversion of analogue and digital audio formats Editing audio and audiovisual recordings Enhancement of audio recordings to optimise intelligibility / listenability Providing advice and technical support to police officers Assessment of forensic submissions and the development of forensic strategies Carrying out technical checks and peer reviews for other practitioners Production of clear and appropriate casework records Preparation of statements and attendance at court as required Researching, testing and maintaining equipment, keeping laboratory asset registers updated Sharing information with and providing support to other members of the audio laboratory and Digital Forensics (DF). Duties May Also Include Assessing the suitability of recordings for speaker comparison and other forensic phonetic work Assisting with maintenance of the Electrical Network Frequency (ENF) database Assisting more senior audio laboratory staff with analytical work and research Data recovery and recovery of damaged media Delivery of awareness talks and presentations to raise awareness of audio forensics, both internally and externally Delivery of technical training. Additional Information The role holder will be required to: Participate in occupational health requirements (a hearing test must be taken and passed every three years, and will be required before taking up the role if the successful candidate has not already passed a Met OH hearing test within the last three years) Provide a DNA sample and fingerprints for inclusion on the staff elimination databases Agree to abide by the MPS Standards of Conduct Comply with all mandatory training requirements Demonstrate continual development of competence in all key technical activities pertinent to this role, through training, competence and proficiency testing programmes. The individual is expected to attend available courses and in house training in addition to taking responsibility for their own continuing professional development Pass initial/further training elements within probationary period Work within the Forensic Services Quality Management System and actively contribute to the continuous improvement of the system by participating in quality assurance activities, engaging in internal and external audits, competence and proficiency tests, reporting non conformances and proposing changes to improve the system Understand and accept the core principles set out in the H&S Policy in relation to the role, duties and responsibilities and implement those principles and requirements in day to day activities Be aware that the base location is subject to change throughout your career due to operational and resource requirements and that you may be based in any location across the MPS estate Have the appropriate inoculations, if necessary Comply with the requirements of the Metropolitan Police Service policies on Drug and Alcohol testing (substance misuse) Comply with security policies Understand and accept the personal responsibility to protect and maintain the confidentiality of all Met information and any intellectual property. Comply with and promote Metropolitan Police Service policies on diversity and inclusion both in the delivery of services and the treatment of others Digital Forensics will be introducing a 24/7 operating model as part of an investment and transformation plan to ensure the best service to support operational policing. These teams will work on a rotational shift pattern comprising early, late and night shifts, inclusive of weekends. Approximately 20% of the overall staff in the Digital Forensics' department will be required to support it. These posts attract an additional 20% shift allowance plus weekend premium payments on top of the salary advertised above. All new staff are eligible to be placed on a shift rota subject to the relevant notice given; however in the first instance placements on these teams will be allocated to those who volunteer, any remaining places will be allocated by management and will also be subject to certain skills required to support out of hours services. This post does not currently fall within the structure of the 24/7 teams, however by applying for this role you understand that you could be placed on one of these 24/7 shift teams in the future should business need require it. This will be subject to consultation and a notice period. Application Process The initial application will comprise: A CV (2 pages maximum) A personal statement (400 words maximum) clearly demonstrating how you meet the essential criteria Responses to two questions which will be assessed against the following Competency and Values Framework (CVF) elements at level 1 - please see the attached CVF documentation link which will assist you with this. We take ownership: describe a time where you identified a problem. What actions did you take to resolve this and prevent it from occurring again in the future? (min 200 words, max 500 words) We collaborate: describe a time where you have worked with others to achieve a task or goal (min 200 words, max 500 words) Those successful at the paper sift stage will be invited to attend an interview which will comprise: A short presentation - full instructions will be provided within the invitation to interview allowing candidates time to prepare in advance. Technical questions to assess your knowledge of digital and analogue audio. Questions to assess the remaining elements of the Competency and Values Framework (CVF) at level 1: We are emotionally aware We analyse critically We are innovative and open minded We support and inspire The values and principles will not be subject to questions but will be evaluated throughout the process. How To Apply To begin your career at the Met, please click the "apply" button. The application process requires a CV, a Personal Statement, and an online application form. In your Personal Statement you must evidence how you meet the essential criteria for the role (400 words maximum). Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 13/07/2026. Essential For The Role A degree in an audio related discipline Work experience in an audio related field. Understanding of the principles of evidence handling, forensic quality standards/legislation and the presentation of evidence at court Knowledge of forensic audio techniques and their application including methods of acquisition/recovery, conversion, processing and analysis Knowledge of video and computer forensics techniques and their practical application Knowledge of programming for audio Ability to fault find with a systematic and logical approach. . click apply for full job details
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
24/06/2026
Full time
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
The Force s Data Architect is accountable for the design and build of the Force s overall data architecture, taking full responsibility for its implementation and its ability to serve the data required to produce information, intelligence and insights products for the Force and its partners. The role is integral the Force being able to create value from the vast amount of data it collects, in particular the data it uses to create intelligence, carry out research and investigations, and make decisions across all levels, commands and services, from strategic to operational, to stop crime and ASB, to protect people from harm and to help those in need. They will make a significant contribution to both force and regional data strategy, championing the importance of good data architecture across policing, advising on and building the right data structures, and they will lead any significant data projects that will to help the Force achieve its priorities and outcomes. The role requires a highly comprehensive level of knowledge and functional understanding of the modern tools, technicians, technologies, platforms, standards and practices of the data professions and industry, with an innate ability to explain their purpose, use and value to non-technical people. They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force, and they will be expected to participate in regional design authorities representing the interests of the Force in national data strategy and architecture. The role holder will demonstrate the Force values at all times, and they will carry out the functions of this role in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS Leadership Subject matter expert on data architecture for the Force and, as required provides expertise to partner organisations, and representing the Force s interest in regard to data. Accountable, on behalf of the Chief Technical Information Officer (CTIO) for the design and build of the Force s overall data architecture, taking full responsibility for its implementation. Responsible for the management, storage and provision of the data required to produce information, intelligence and insights products for the Force and its partners. Accountable for the selection and adoption of appropriate data tools, technologies, and frameworks to optimise data management and enhance data analytics capabilities across the Force. Provides technical leadership and mentorship to the data engineering, data analysis and BI development team, guiding them in best practices for these disciplines. Works in partnership with the Solutions Manager and their Principal Developer and Principal Database Administrator to continually develop the services and technical skills of the teams that make up the digital and data solutions department. Data Architecture Design Engages in national and regional data strategy. Develops, implements, and maintains a comprehensive and robust data architecture strategy, aligned to the strategic aims and the data-drive initiatives of the Force. Designs data models, data flows and integration and data storage that enable efficient and accurate data collection, integration, and analysis. Data Solutions Partners with and guides chief officers and heads of department across the Force to help them understand what is possible with data, turning their visions into tangible data solutions working together to build any related business case for investment and lead on its implementation. Works closely with performance, intelligence and data analysts, engaging with operational subject matter experts to understand and define the analytical requirements of the Force. Translates these requirements into effective data models, marts and structures that will support the production of the Forces analytics, predictive modelling and reporting capabilities. Data Governance Leads on the defining of the Force s data classification and standards, ensuring these are in line with these being defined nationally for crime and justice. Works with Head of IMU, Head of ICT Operations and both their senior teams to establish the Force s data access control mechanisms to maintain compliance with legal and regulatory requirements. Data Literacy and Quality Collaborates and fosters a data-driven culture by promoting data literacy, data governance practices, and data- driven decision-making across the organization. Establishes and works with cross-functional teams to identify and resolve data-related issues. Research, analyse and appraise the root cause, driving forward any relevant improvements to any processes, practices, and policies. Data Sources and Integration Investigates available data sources internally and externally, identifying opportunities to maximize the value that the organisation achieves from these assets and define processes to acquire and validate this data to make it usable. Maps data from source to target and establish current & future state based on business data requirements. Undertakes significant data migration programmes as required. Emerging Technologies Actively participates in professional networks seeking out emerging trends, advancements, and innovations in the field of data architecture and data management practices. Identifying opportunities, evaluates and introduces new tools, frameworks, and technologies where they will enhance the efficiency and effectiveness of policing data management.
23/06/2026
Contractor
The Force s Data Architect is accountable for the design and build of the Force s overall data architecture, taking full responsibility for its implementation and its ability to serve the data required to produce information, intelligence and insights products for the Force and its partners. The role is integral the Force being able to create value from the vast amount of data it collects, in particular the data it uses to create intelligence, carry out research and investigations, and make decisions across all levels, commands and services, from strategic to operational, to stop crime and ASB, to protect people from harm and to help those in need. They will make a significant contribution to both force and regional data strategy, championing the importance of good data architecture across policing, advising on and building the right data structures, and they will lead any significant data projects that will to help the Force achieve its priorities and outcomes. The role requires a highly comprehensive level of knowledge and functional understanding of the modern tools, technicians, technologies, platforms, standards and practices of the data professions and industry, with an innate ability to explain their purpose, use and value to non-technical people. They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force, and they will be expected to participate in regional design authorities representing the interests of the Force in national data strategy and architecture. The role holder will demonstrate the Force values at all times, and they will carry out the functions of this role in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS Leadership Subject matter expert on data architecture for the Force and, as required provides expertise to partner organisations, and representing the Force s interest in regard to data. Accountable, on behalf of the Chief Technical Information Officer (CTIO) for the design and build of the Force s overall data architecture, taking full responsibility for its implementation. Responsible for the management, storage and provision of the data required to produce information, intelligence and insights products for the Force and its partners. Accountable for the selection and adoption of appropriate data tools, technologies, and frameworks to optimise data management and enhance data analytics capabilities across the Force. Provides technical leadership and mentorship to the data engineering, data analysis and BI development team, guiding them in best practices for these disciplines. Works in partnership with the Solutions Manager and their Principal Developer and Principal Database Administrator to continually develop the services and technical skills of the teams that make up the digital and data solutions department. Data Architecture Design Engages in national and regional data strategy. Develops, implements, and maintains a comprehensive and robust data architecture strategy, aligned to the strategic aims and the data-drive initiatives of the Force. Designs data models, data flows and integration and data storage that enable efficient and accurate data collection, integration, and analysis. Data Solutions Partners with and guides chief officers and heads of department across the Force to help them understand what is possible with data, turning their visions into tangible data solutions working together to build any related business case for investment and lead on its implementation. Works closely with performance, intelligence and data analysts, engaging with operational subject matter experts to understand and define the analytical requirements of the Force. Translates these requirements into effective data models, marts and structures that will support the production of the Forces analytics, predictive modelling and reporting capabilities. Data Governance Leads on the defining of the Force s data classification and standards, ensuring these are in line with these being defined nationally for crime and justice. Works with Head of IMU, Head of ICT Operations and both their senior teams to establish the Force s data access control mechanisms to maintain compliance with legal and regulatory requirements. Data Literacy and Quality Collaborates and fosters a data-driven culture by promoting data literacy, data governance practices, and data- driven decision-making across the organization. Establishes and works with cross-functional teams to identify and resolve data-related issues. Research, analyse and appraise the root cause, driving forward any relevant improvements to any processes, practices, and policies. Data Sources and Integration Investigates available data sources internally and externally, identifying opportunities to maximize the value that the organisation achieves from these assets and define processes to acquire and validate this data to make it usable. Maps data from source to target and establish current & future state based on business data requirements. Undertakes significant data migration programmes as required. Emerging Technologies Actively participates in professional networks seeking out emerging trends, advancements, and innovations in the field of data architecture and data management practices. Identifying opportunities, evaluates and introduces new tools, frameworks, and technologies where they will enhance the efficiency and effectiveness of policing data management.
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to £70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to £50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to £70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
23/06/2026
Full time
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to £70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to £50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to £70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Salary: £32,000 - 35,000 per year Requirements We require a minimum of 5+ years experience in IT infrastructure, networking, service delivery, or equivalent roles. We require IT-relevant certification(s), such as a BSc, Diploma, CompTIA, or equivalent. We require strong knowledge of ITIL. We require a full UK driving licence. We require proven experience administering Microsoft 365 tenant(s), including user and device management, security baselines, Purview, compliance configuration, and continuous improvement of configuration and service health. We require strong endpoint management skills, including Intune policies, device onboarding, patching, software deployment, and lifecycle management. We require working knowledge of identity and security controls, including MFA, Conditional Access, and RBAC/least privilege, as well as support for incident response activities. We require experience working within a Service Desk or ticketing environment, managing workload to SLAs and owning incidents and requests through to resolution. We require demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing. We require excellent problem-solving and decision making abilities with a focus on delivering results. We require effective verbal and written communication skills, with the ability to explain technical information clearly and concisely to non technical users. We require enthusiasm and a passion for helping others. Responsibilities We maintain reliable and secure IT infrastructure, making recommendations for improvement. We work closely with the IT Manager to implement approved changes and improvements, ensuring our work aligns with department goals. We take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution, and clear communication. We develop and maintain technical documentation, procedures, and records. We mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working. We collaborate with colleagues and other departments to enhance operational efficiency. We provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. We support SAAS application development, including Zoho One. We administer Microsoft 365, including Entra ID, Intune, Purview, compliance controls, and core services. We manage LAN/WAN network security and patch management. We handle VM management across VMware and Proxmox. We support cyber security and firewall management. We administer AWS cloud services. We support IT incident response and disaster recovery activities. Technologies AWS Cloud Firewall Support ITIL LAN Microsoft 365 Network RBAC Security VMware Office 365 DevOps More We are a growing international organisation operating in more than 120 countries, and we are looking for a full time, permanent Senior IT Technician to join our six person team supporting our Head Office in Harrogate, our corporate offices in Bangkok and Nanjing, and our distributors in the UK and Germany. This is an on site role in Harrogate, North Yorkshire (HG1), working Monday to Friday, 8:45am to 5:15pm, 37.5 hours per week. We offer a highly competitive package including a quarterly performance bonus scheme, flexible dress code, private healthcare, life assurance, permanent health insurance, a defined contribution company pension through salary sacrifice, an employee assistance programme, cycle to work scheme, free onsite parking with EV charging available, a birthday gift, and 23 days holiday plus bank holidays. We also provide long term career prospects alongside considerable training and development opportunities.
23/06/2026
Full time
Salary: £32,000 - 35,000 per year Requirements We require a minimum of 5+ years experience in IT infrastructure, networking, service delivery, or equivalent roles. We require IT-relevant certification(s), such as a BSc, Diploma, CompTIA, or equivalent. We require strong knowledge of ITIL. We require a full UK driving licence. We require proven experience administering Microsoft 365 tenant(s), including user and device management, security baselines, Purview, compliance configuration, and continuous improvement of configuration and service health. We require strong endpoint management skills, including Intune policies, device onboarding, patching, software deployment, and lifecycle management. We require working knowledge of identity and security controls, including MFA, Conditional Access, and RBAC/least privilege, as well as support for incident response activities. We require experience working within a Service Desk or ticketing environment, managing workload to SLAs and owning incidents and requests through to resolution. We require demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing. We require excellent problem-solving and decision making abilities with a focus on delivering results. We require effective verbal and written communication skills, with the ability to explain technical information clearly and concisely to non technical users. We require enthusiasm and a passion for helping others. Responsibilities We maintain reliable and secure IT infrastructure, making recommendations for improvement. We work closely with the IT Manager to implement approved changes and improvements, ensuring our work aligns with department goals. We take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution, and clear communication. We develop and maintain technical documentation, procedures, and records. We mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working. We collaborate with colleagues and other departments to enhance operational efficiency. We provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. We support SAAS application development, including Zoho One. We administer Microsoft 365, including Entra ID, Intune, Purview, compliance controls, and core services. We manage LAN/WAN network security and patch management. We handle VM management across VMware and Proxmox. We support cyber security and firewall management. We administer AWS cloud services. We support IT incident response and disaster recovery activities. Technologies AWS Cloud Firewall Support ITIL LAN Microsoft 365 Network RBAC Security VMware Office 365 DevOps More We are a growing international organisation operating in more than 120 countries, and we are looking for a full time, permanent Senior IT Technician to join our six person team supporting our Head Office in Harrogate, our corporate offices in Bangkok and Nanjing, and our distributors in the UK and Germany. This is an on site role in Harrogate, North Yorkshire (HG1), working Monday to Friday, 8:45am to 5:15pm, 37.5 hours per week. We offer a highly competitive package including a quarterly performance bonus scheme, flexible dress code, private healthcare, life assurance, permanent health insurance, a defined contribution company pension through salary sacrifice, an employee assistance programme, cycle to work scheme, free onsite parking with EV charging available, a birthday gift, and 23 days holiday plus bank holidays. We also provide long term career prospects alongside considerable training and development opportunities.
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
22/06/2026
Full time
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Senior Technical Product Manager, Observability London About Nscale Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Deployments, you own the tooling that turns a signed contract into live GPU capacity: automating LLD generation from HLD, predicting delivery risk before it becomes a slip, and standardising how every deployment is planned and executed. You partner daily with Design Engineering, Project Controls, Deployment PMs, Data Centre Operations, and Fleet Software to replace spreadsheets, Visio diagrams, and tribal knowledge with a control plane that makes on time, on spec delivery the default. You own a major product area and drive multi quarter initiatives that move design cycle time, schedule adherence, and time to RFS across our global fleet. Senior Technical Product Manager, Deployment Tooling 1 What you'll be doing Own the roadmap for Nscale's deployment tooling: automated design generation, a predictive delivery control tower, and a standardised deployment blueprint. With Design Engineering, build systems that auto generate LLD artifacts - Floor Layout, DH Layout, Rack Elevation, BE & FE Network Design, Cable Tray Layout - from HLD inputs. With Project Controls, build a control tower that models milestone need by dates relative to material docking and flags planned vs actual slips on design completion, PO placement, and RFS DC readiness via RAG indicators. With Deployment PMs, build the blueprint that auto generates on contract signing, encodes task sequencing and dependencies, and lets PMs manage exceptions instead of rebuilding plans per site. Shadow design reviews, deployment stand ups, and site bring ups to turn recurring manual effort and handoff friction into platform capabilities. Define and drive the metrics that matter: design cycle time, schedule adherence, time to RFS, on time milestone %, rework rate, forecast accuracy. Partner with engineering on architecture across DCIM, network design, provisioning, ERP/PO, and scheduling integrations. Turn slip reviews and post deployment retros into product commitments so the same class of delay doesn't recur. Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team. What you need 5-8 years in product management, with a track record owning significant areas in infrastructure, platform, project controls, or operations facing products. Strong technical fluency: you can lead architecture and trade off discussions across design automation, workflow/orchestration engines, and DCIM/network/ERP integrations Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows. A record of moving ambiguous operational problems to shipped outcomes that measurably improve predictability, cycle time, or standardisation. Excellent written and verbal communication across engineers, operators, and executives. Nice to haves Degree in CS or engineering, or prior experience as an engineer, design engineer, or project controls practitioner. Hands on background in data centre deployment, bare metal provisioning, network design automation, or capital project delivery. DCIM and design tooling: Sunbird, Nlyte, Hyperview, Device42, NetBox, Nautobot, RackTables, or openDCIM - especially for auto generating rack elevations, floor layouts, and cable/tray docs. Network fabric automation: Juniper Apstra / Data Center Director, Cisco NSO, Arista CloudVision, or in house HLD LLD stacks. Bare metal provisioning: OpenStack Ironic, MAAS, Tinkerbell, or similar. Project controls and control tower tooling: Oracle Primavera P6 / Cloud / Unifier, Microsoft Project, Smartsheet, or purpose built delivery control towers. ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice. Observability: Grafana, Prometheus, or Datadog - ideally with KPIs and dashboards for delivery programs. Familiarity with GPU / accelerated compute, data centre operations, or hyperscaler style deployment at scale. Experience in high growth environments where the product is being built alongside the fleet. Join Nscale as we build a world class AI cloud platform. If you're excited about owning the software that turns contracts into live GPU capacity, we'd love to hear from you! At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
22/06/2026
Full time
Senior Technical Product Manager, Observability London About Nscale Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Deployments, you own the tooling that turns a signed contract into live GPU capacity: automating LLD generation from HLD, predicting delivery risk before it becomes a slip, and standardising how every deployment is planned and executed. You partner daily with Design Engineering, Project Controls, Deployment PMs, Data Centre Operations, and Fleet Software to replace spreadsheets, Visio diagrams, and tribal knowledge with a control plane that makes on time, on spec delivery the default. You own a major product area and drive multi quarter initiatives that move design cycle time, schedule adherence, and time to RFS across our global fleet. Senior Technical Product Manager, Deployment Tooling 1 What you'll be doing Own the roadmap for Nscale's deployment tooling: automated design generation, a predictive delivery control tower, and a standardised deployment blueprint. With Design Engineering, build systems that auto generate LLD artifacts - Floor Layout, DH Layout, Rack Elevation, BE & FE Network Design, Cable Tray Layout - from HLD inputs. With Project Controls, build a control tower that models milestone need by dates relative to material docking and flags planned vs actual slips on design completion, PO placement, and RFS DC readiness via RAG indicators. With Deployment PMs, build the blueprint that auto generates on contract signing, encodes task sequencing and dependencies, and lets PMs manage exceptions instead of rebuilding plans per site. Shadow design reviews, deployment stand ups, and site bring ups to turn recurring manual effort and handoff friction into platform capabilities. Define and drive the metrics that matter: design cycle time, schedule adherence, time to RFS, on time milestone %, rework rate, forecast accuracy. Partner with engineering on architecture across DCIM, network design, provisioning, ERP/PO, and scheduling integrations. Turn slip reviews and post deployment retros into product commitments so the same class of delay doesn't recur. Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team. What you need 5-8 years in product management, with a track record owning significant areas in infrastructure, platform, project controls, or operations facing products. Strong technical fluency: you can lead architecture and trade off discussions across design automation, workflow/orchestration engines, and DCIM/network/ERP integrations Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows. A record of moving ambiguous operational problems to shipped outcomes that measurably improve predictability, cycle time, or standardisation. Excellent written and verbal communication across engineers, operators, and executives. Nice to haves Degree in CS or engineering, or prior experience as an engineer, design engineer, or project controls practitioner. Hands on background in data centre deployment, bare metal provisioning, network design automation, or capital project delivery. DCIM and design tooling: Sunbird, Nlyte, Hyperview, Device42, NetBox, Nautobot, RackTables, or openDCIM - especially for auto generating rack elevations, floor layouts, and cable/tray docs. Network fabric automation: Juniper Apstra / Data Center Director, Cisco NSO, Arista CloudVision, or in house HLD LLD stacks. Bare metal provisioning: OpenStack Ironic, MAAS, Tinkerbell, or similar. Project controls and control tower tooling: Oracle Primavera P6 / Cloud / Unifier, Microsoft Project, Smartsheet, or purpose built delivery control towers. ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice. Observability: Grafana, Prometheus, or Datadog - ideally with KPIs and dashboards for delivery programs. Familiarity with GPU / accelerated compute, data centre operations, or hyperscaler style deployment at scale. Experience in high growth environments where the product is being built alongside the fleet. Join Nscale as we build a world class AI cloud platform. If you're excited about owning the software that turns contracts into live GPU capacity, we'd love to hear from you! At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
Job title : Senior IT Support Engineer Location : Bath - Fully Onsite Salary: £35,000 - £40,000 Start date : ASAP Working hours : 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven Senior IT Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - Senior IT Support Technician: MSP experience Active Directory and Azure AD M365 Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - Senior IT Support Technician: Azure Virtual Desktop Other MDM tools Networking Certifications PowerShell If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
21/06/2026
Full time
Job title : Senior IT Support Engineer Location : Bath - Fully Onsite Salary: £35,000 - £40,000 Start date : ASAP Working hours : 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven Senior IT Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - Senior IT Support Technician: MSP experience Active Directory and Azure AD M365 Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - Senior IT Support Technician: Azure Virtual Desktop Other MDM tools Networking Certifications PowerShell If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
21/06/2026
Full time
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Salary: £35,000 - 40,000 per year Requirements Experience as a Network Manager, Senior IT Technician, or Senior ICT Technician, preferably within a school or education environment. Strong working knowledge of maintaining ICT hardware and software. Familiarity with network management, including switches, virtual and physical server environments, and backups. Proficiency with Windows Server, Active Directory, Hyper V, and cloud technologies such as Office 365/Azure. Ability to communicate effectively at all levels. Experience in upgrading a school IT system is a plus. Responsibilities Oversee the management, installation, maintenance, availability, and security of the schools curriculum and administrative ICT network. Manage school ICT support contracts and provide technical support and emergency cover as needed. Deliver consultative support at 2nd/3rd line level. Technologies Active Directory Azure Cloud Hardware Hyper V ICT Support Network Office 365 Security Windows More We are a fast-growing organization providing outsourced IT services to the education sector. Joining our team means you can expect career growth within a close knit, friendly company that values investing in your personal development and training. If you are ready to take the next step in your career and thrive in a collaborative environment, we would love to hear from you.
21/06/2026
Full time
Salary: £35,000 - 40,000 per year Requirements Experience as a Network Manager, Senior IT Technician, or Senior ICT Technician, preferably within a school or education environment. Strong working knowledge of maintaining ICT hardware and software. Familiarity with network management, including switches, virtual and physical server environments, and backups. Proficiency with Windows Server, Active Directory, Hyper V, and cloud technologies such as Office 365/Azure. Ability to communicate effectively at all levels. Experience in upgrading a school IT system is a plus. Responsibilities Oversee the management, installation, maintenance, availability, and security of the schools curriculum and administrative ICT network. Manage school ICT support contracts and provide technical support and emergency cover as needed. Deliver consultative support at 2nd/3rd line level. Technologies Active Directory Azure Cloud Hardware Hyper V ICT Support Network Office 365 Security Windows More We are a fast-growing organization providing outsourced IT services to the education sector. Joining our team means you can expect career growth within a close knit, friendly company that values investing in your personal development and training. If you are ready to take the next step in your career and thrive in a collaborative environment, we would love to hear from you.
# Technical Support Officer Aylesbury, Buckinghamshire A J Recruit LtdView Profile Contact A J Recruit LtdApply on company site Share: Stay Safe"Only access Gumtree from and do not follow links sent by other users Share photos and ask lots of questions about the items you are buying and selling If an ad or reply sounds too good to be true, it probably is Use the 'Reply to ad' button for your safety and privacy Don't reply to email addresses hidden in text and pictures Beware of fake Gumtree, eBay or escrow sites and invoices"1 of 6Read all safety tipsHours: Full TimePosted: 7 hours agoSalary: £28,000 - 30,000 - AnnumRecruiter: A J Recruit LtdCloses: 18 Aug 2026Course: NoRecruiter Type: Direct Employer DescriptionRole Profile Job Title: Technical Support Officer Location: Aylesbury Salary: £28,000 - £30,000 per annum Contract Type: Permanent, Full-time Hours: 5 days per week (37.5 hours), including weekend working on a rotational basis as part of our seven day cover. Time off in lieu is provided for all weekend shifts. The Role: Stately house and gardens set in the Buckinghamshire countryside just outside Aylesbury owned by the National Trust. The estate also includes a working aviary, wine cellars, shops, restaurants, and a woodland playground. Staff and volunteers help deliver special exhibitions, host educational visits, hold wine tastings, lead guided walks and talks, and run events throughout the year, including a magical Christmas season. Private events such as parties, meetings, and weddings. The Technical Support Officer will deliver first- and second-line support across all business areas, including Estate & Farms, The role will work closely with third-party IT provider(s) to maintain the smooth operation of IT environment, acting as a key liaison between external partners and internal teams to ensure support requests are resolved effectively and within agreed SLAs and timescales. You will have excellent people skills and the ability to support the evolving needs of the organisation, ensuring that systems and software continue to reflect the technological advancements required for The Estate to remain a premier visitor attraction. Main Responsibilities: Provide first line support for day today IT issues for all staff via telephone, email, web portal, or walk-ins. This includes password resets, remote access issues, hardware and software faults, and support for ePOS tills and PDQ machines.Carry out initial call triage within one hour of an issue being raised, escalating any calls that cannot be resolved at first line to an appropriate technician and/or third-party provider. Manage and maintain all service desk tickets, ensuring calls are logged, prioritised, assigned, and updated through to resolution. Liaise with users, department heads, and third-party providers to ensure issues are resolved promptly and in line with agreed Service Level Agreements. Use knowledgebase articles and system documentation to resolve first line issues, ensuring all documentation is kept up to date and creating new articles where required. Create new user accounts in Active Directory and Microsoft 365, assigning security groups and application permissions as required. Support wider Microsoft 365 administration, including Azure AD, Exchange Online, Intune, Microsoft Defender, SharePoint and Teams, maintaining user access, security policies, and device management configurations Support senior technical team members by maintaining and updating internal IT documentation covering software, policies, procedures, and guidance. Manage and maintain the asset register for all hardware across the Estate using the service desk system. Set up and configure new hardware, including (but not limited to) PCs, laptops, docking stations, printers, tablets, mobile phones, monitors, telephones, PDQ machines, and ePOS tills. Diagnose faults on network ports and cabling using appropriate diagnostic tools. Assist senior team members with network management tasks as required. Provide IT support for events, including occasional evening work during the Waddesdon Christmas season. Undertake any other duties reasonably required from time to time. Experience and Qualifications: Essential: Knowledge and experience of Windows 11, Active Directory, and Microsoft 365 products (including applications and administration portals). Understanding of core infrastructure technologies such as DNS, DHCP, and basic networking principles. Understanding of IT security best practice and data protection principles. Minimum one year's experience in desktop and application support within a multi site or service desk environment. Good working knowledge of computer hardware components and peripheral devices. Strong analytical abilities and a creative, methodical approach to problem solving, with the ability to prioritise workload effectively. Proven track record of delivering excellent customer service in a technical support environment. Strong interpersonal and communication skills, both written and verbal, with the ability to engage confidently with staff at all levels and maintain a friendly, 'can do' attitude. Excellent time management and organisational skills. Full UK driving licence essential, with business insurance for use of own vehicle (the post holder will be required to work at other sites across the Estate and occasionally in London). Willingness to learn new technologies and adapt to evolving organisational needs. Desirable Experience working with network switches, network cabling, and fault finding, including the ability to terminate cabling, LAN ports, and patch panels to T568B standards. Working experience with Microsoft Server () and Microsoft 365 administration portals, including Admin, Azure AD, Defender, Entra, Exchange Online, Intune, SharePoint, Teams and related services. Awareness of cybersecurity best practice and endpoint protection tools. Understanding of backup solutions and disaster recovery principles. Experience with Cisco Meraki wireless access points and the Meraki Dashboard. Knowledge or experience of Microsoft SharePoint administration or site management. Knowledge or experience of Microsoft SQL Server Management Studio (SSMS). Familiarity with business financial systems, ideally including Sage 50 Payroll and Sage 200c. Benefits: Complimentary tickets - We are proud of where we work and want to share with family and friends by offering a number of complimentary tickets to the house and grounds Discounts - 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurants, 20% discount on special event tickets made available to staff. Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets. Annual Leave - 33 days rising to 40 days based on length of service (including public holidays). Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period. Pension - They will top up your pension by matching any contribution you make, up to 10% of your basic salary. Income Protection - On completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years. Life Assurance - lump sum of 4x basically annual salary payable upon death in service. Flexible & Hybrid Working - we encourage departments to manage their own way of working to suit the workload and nature of the work. We recommend a minimum of 3 days a week on-site. Long Service Awards - recognition every 5 years for your contribution to the organisation, including a celebration and a cash award. Mental Health and Wellbeing Support - access to a wellbeing platform and fully funded 1:1 counselling service. Enhanced Maternity Pay - after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay. Enhanced Paternity Pay - after 12 months of continuous service, you may take 3 months of paternity leave at full pay. Eye Care - eye care vouchers for employees who are DSE users. Flu Jabs - free flu jabs in October. Travel - Cycle to Work Scheme, Season Ticket Loan for train or bus, Octopus Electric Vehicle Scheme. Deposit Loan Scheme - financial support to go towards a private rental deposit. Access to Perk at Work - access to exclusive discounts from hundreds of retailers, and up to 55% off cinema tickets. Memberships - 20% discount on new Nuffield gym memberships. xjnqpsq 15% off Hartwell Spa Memberships and treatments, and 15% off food in the restaurant. Pay: £28,000.00-£30,000.00 per year
21/06/2026
Full time
# Technical Support Officer Aylesbury, Buckinghamshire A J Recruit LtdView Profile Contact A J Recruit LtdApply on company site Share: Stay Safe"Only access Gumtree from and do not follow links sent by other users Share photos and ask lots of questions about the items you are buying and selling If an ad or reply sounds too good to be true, it probably is Use the 'Reply to ad' button for your safety and privacy Don't reply to email addresses hidden in text and pictures Beware of fake Gumtree, eBay or escrow sites and invoices"1 of 6Read all safety tipsHours: Full TimePosted: 7 hours agoSalary: £28,000 - 30,000 - AnnumRecruiter: A J Recruit LtdCloses: 18 Aug 2026Course: NoRecruiter Type: Direct Employer DescriptionRole Profile Job Title: Technical Support Officer Location: Aylesbury Salary: £28,000 - £30,000 per annum Contract Type: Permanent, Full-time Hours: 5 days per week (37.5 hours), including weekend working on a rotational basis as part of our seven day cover. Time off in lieu is provided for all weekend shifts. The Role: Stately house and gardens set in the Buckinghamshire countryside just outside Aylesbury owned by the National Trust. The estate also includes a working aviary, wine cellars, shops, restaurants, and a woodland playground. Staff and volunteers help deliver special exhibitions, host educational visits, hold wine tastings, lead guided walks and talks, and run events throughout the year, including a magical Christmas season. Private events such as parties, meetings, and weddings. The Technical Support Officer will deliver first- and second-line support across all business areas, including Estate & Farms, The role will work closely with third-party IT provider(s) to maintain the smooth operation of IT environment, acting as a key liaison between external partners and internal teams to ensure support requests are resolved effectively and within agreed SLAs and timescales. You will have excellent people skills and the ability to support the evolving needs of the organisation, ensuring that systems and software continue to reflect the technological advancements required for The Estate to remain a premier visitor attraction. Main Responsibilities: Provide first line support for day today IT issues for all staff via telephone, email, web portal, or walk-ins. This includes password resets, remote access issues, hardware and software faults, and support for ePOS tills and PDQ machines.Carry out initial call triage within one hour of an issue being raised, escalating any calls that cannot be resolved at first line to an appropriate technician and/or third-party provider. Manage and maintain all service desk tickets, ensuring calls are logged, prioritised, assigned, and updated through to resolution. Liaise with users, department heads, and third-party providers to ensure issues are resolved promptly and in line with agreed Service Level Agreements. Use knowledgebase articles and system documentation to resolve first line issues, ensuring all documentation is kept up to date and creating new articles where required. Create new user accounts in Active Directory and Microsoft 365, assigning security groups and application permissions as required. Support wider Microsoft 365 administration, including Azure AD, Exchange Online, Intune, Microsoft Defender, SharePoint and Teams, maintaining user access, security policies, and device management configurations Support senior technical team members by maintaining and updating internal IT documentation covering software, policies, procedures, and guidance. Manage and maintain the asset register for all hardware across the Estate using the service desk system. Set up and configure new hardware, including (but not limited to) PCs, laptops, docking stations, printers, tablets, mobile phones, monitors, telephones, PDQ machines, and ePOS tills. Diagnose faults on network ports and cabling using appropriate diagnostic tools. Assist senior team members with network management tasks as required. Provide IT support for events, including occasional evening work during the Waddesdon Christmas season. Undertake any other duties reasonably required from time to time. Experience and Qualifications: Essential: Knowledge and experience of Windows 11, Active Directory, and Microsoft 365 products (including applications and administration portals). Understanding of core infrastructure technologies such as DNS, DHCP, and basic networking principles. Understanding of IT security best practice and data protection principles. Minimum one year's experience in desktop and application support within a multi site or service desk environment. Good working knowledge of computer hardware components and peripheral devices. Strong analytical abilities and a creative, methodical approach to problem solving, with the ability to prioritise workload effectively. Proven track record of delivering excellent customer service in a technical support environment. Strong interpersonal and communication skills, both written and verbal, with the ability to engage confidently with staff at all levels and maintain a friendly, 'can do' attitude. Excellent time management and organisational skills. Full UK driving licence essential, with business insurance for use of own vehicle (the post holder will be required to work at other sites across the Estate and occasionally in London). Willingness to learn new technologies and adapt to evolving organisational needs. Desirable Experience working with network switches, network cabling, and fault finding, including the ability to terminate cabling, LAN ports, and patch panels to T568B standards. Working experience with Microsoft Server () and Microsoft 365 administration portals, including Admin, Azure AD, Defender, Entra, Exchange Online, Intune, SharePoint, Teams and related services. Awareness of cybersecurity best practice and endpoint protection tools. Understanding of backup solutions and disaster recovery principles. Experience with Cisco Meraki wireless access points and the Meraki Dashboard. Knowledge or experience of Microsoft SharePoint administration or site management. Knowledge or experience of Microsoft SQL Server Management Studio (SSMS). Familiarity with business financial systems, ideally including Sage 50 Payroll and Sage 200c. Benefits: Complimentary tickets - We are proud of where we work and want to share with family and friends by offering a number of complimentary tickets to the house and grounds Discounts - 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurants, 20% discount on special event tickets made available to staff. Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets. Annual Leave - 33 days rising to 40 days based on length of service (including public holidays). Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period. Pension - They will top up your pension by matching any contribution you make, up to 10% of your basic salary. Income Protection - On completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years. Life Assurance - lump sum of 4x basically annual salary payable upon death in service. Flexible & Hybrid Working - we encourage departments to manage their own way of working to suit the workload and nature of the work. We recommend a minimum of 3 days a week on-site. Long Service Awards - recognition every 5 years for your contribution to the organisation, including a celebration and a cash award. Mental Health and Wellbeing Support - access to a wellbeing platform and fully funded 1:1 counselling service. Enhanced Maternity Pay - after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay. Enhanced Paternity Pay - after 12 months of continuous service, you may take 3 months of paternity leave at full pay. Eye Care - eye care vouchers for employees who are DSE users. Flu Jabs - free flu jabs in October. Travel - Cycle to Work Scheme, Season Ticket Loan for train or bus, Octopus Electric Vehicle Scheme. Deposit Loan Scheme - financial support to go towards a private rental deposit. Access to Perk at Work - access to exclusive discounts from hundreds of retailers, and up to 55% off cinema tickets. Memberships - 20% discount on new Nuffield gym memberships. xjnqpsq 15% off Hartwell Spa Memberships and treatments, and 15% off food in the restaurant. Pay: £28,000.00-£30,000.00 per year
Job title: Senior IT Support Engineer Location: Bath - Fully Onsite Salary: £35,000 - £40,000 Start date: ASAP Working hours: 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven Senior IT Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - Senior IT Support Technician MSP experience Active Directory and Azure AD M365 Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - Senior IT Support Technician Azure Virtual Desktop Other MDM tools Networking Certifications PowerShell If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
21/06/2026
Full time
Job title: Senior IT Support Engineer Location: Bath - Fully Onsite Salary: £35,000 - £40,000 Start date: ASAP Working hours: 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven Senior IT Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - Senior IT Support Technician MSP experience Active Directory and Azure AD M365 Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - Senior IT Support Technician Azure Virtual Desktop Other MDM tools Networking Certifications PowerShell If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
Salary: £40,000 - 40,000 per year Requirements: We are looking for an experienced 2nd Line, Senior IT Technician, Field Engineer, or On-site Engineer. We would strongly value experience supporting schools, education environments, or multi-site organisations. We require a good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting, and administration. We require experience with Active Directory, Azure / Microsoft Entra, and Intune. We require good networking knowledge, including switches, wireless, routers, firewalls, and VPNs. We require a full driving licence and access to a car. We require the ability to travel between sites and transport IT equipment when needed. Responsibilities: We provide high-quality on-site IT support across four school sites, including two primary schools and two secondary schools. We manage incidents and service requests from receipt through to resolution and closure. We provide server, network, desktop, and cloud-based technical support. We support IT projects, upgrades, rollouts, and site improvements. Technologies: Active Directory Azure Cloud Support Microsoft 365 Network Office 365 Aruba Cisco DevOps Firewall Microsoft Intune Windows More: We are a well-established, ambitious, and people-focused company supporting four school sites in Abingdon, Oxfordshire. This is an on-site role offering a salary of £40,000, and it would suit someone who enjoys working in the education sector and delivering high-quality technical support. We invest heavily in training and development through a personalised training platform, skills assessments, progression plans, Microsoft and Google training courses, and supported accreditations and exams. We also offer excellent career progression, increased holiday allowance and sick pay with length of service, company healthcare, purchase discounts, and social and team-building activities. last updated 25 week of 2026
21/06/2026
Full time
Salary: £40,000 - 40,000 per year Requirements: We are looking for an experienced 2nd Line, Senior IT Technician, Field Engineer, or On-site Engineer. We would strongly value experience supporting schools, education environments, or multi-site organisations. We require a good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting, and administration. We require experience with Active Directory, Azure / Microsoft Entra, and Intune. We require good networking knowledge, including switches, wireless, routers, firewalls, and VPNs. We require a full driving licence and access to a car. We require the ability to travel between sites and transport IT equipment when needed. Responsibilities: We provide high-quality on-site IT support across four school sites, including two primary schools and two secondary schools. We manage incidents and service requests from receipt through to resolution and closure. We provide server, network, desktop, and cloud-based technical support. We support IT projects, upgrades, rollouts, and site improvements. Technologies: Active Directory Azure Cloud Support Microsoft 365 Network Office 365 Aruba Cisco DevOps Firewall Microsoft Intune Windows More: We are a well-established, ambitious, and people-focused company supporting four school sites in Abingdon, Oxfordshire. This is an on-site role offering a salary of £40,000, and it would suit someone who enjoys working in the education sector and delivering high-quality technical support. We invest heavily in training and development through a personalised training platform, skills assessments, progression plans, Microsoft and Google training courses, and supported accreditations and exams. We also offer excellent career progression, increased holiday allowance and sick pay with length of service, company healthcare, purchase discounts, and social and team-building activities. last updated 25 week of 2026
Sivara GmbH in Abingdon, England, is seeking a Senior IT Technician to deliver on-site IT support across four schools. This role involves managing incidents, supporting technical projects, and ensuring robust IT services in educational environments. The ideal candidate should have experience in education settings, a thorough knowledge of Microsoft 365 and networking, and a full driving license for site transport. The position offers a salary of £40,000 and excellent career progression opportunities.
21/06/2026
Full time
Sivara GmbH in Abingdon, England, is seeking a Senior IT Technician to deliver on-site IT support across four schools. This role involves managing incidents, supporting technical projects, and ensuring robust IT services in educational environments. The ideal candidate should have experience in education settings, a thorough knowledge of Microsoft 365 and networking, and a full driving license for site transport. The position offers a salary of £40,000 and excellent career progression opportunities.
Location: Bridgnorth Hours: 40 hours per week. Monday to Friday (08:00 - 16:30) Salary: Up to £35,000 per annum, dependent on experience. We're looking for an IT Support Team Supervisor who thrives in a collaborative environment and is driven by making a real difference. This is a fantastic opportunity for someone who enjoys mentoring others while staying close to the tech. What you'll be doing: Supervising, mentoring, and motivating a talented helpdesk team to deliver outstanding support. Setting clear goals and performance standards that align with our values and objectives. Coaching team members for growth and development, celebrating wins and guiding them over hurdles. Ensuring timely, accurate, and empathetic customer service every day. Recruiting, onboarding, and nurturing new team members. Handling escalated technical issues and contributing to continuous service improvement. Establishing best practices and driving excellence across the support process. Creating insightful reports on team productivity and customer feedback. Who we're looking for: We're looking for someone who not only thrives with technology but also enjoys mentoring and empowering their colleagues to grow and succeed. You'll need: Experience as an IT Support Supervisor or Team Lead. A recognised IT qualification or equivalent hands on experience. Strong knowledge of Microsoft Windows (XP/7/10/11) and Office products. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and server operations (user accounts, backups) is a plus. A methodical, quality focused approach to problem solving. Excellent communication and interpersonal skills. You're a natural collaborator. A passion for customer service and a calm, confident presence in busy environments. Ability to travel to site. What you'll get: We'll provide you with a supportive and engaging environment where you can grow your skills and further your career. We'll work with you to develop a personal professional development plan, tailored to your goals and ambitions. In addition, you'll get the following benefits: 25 days holiday plus bank holidays with the option to purchase more holiday days after your first year. Westfield Health Insurance. Discounted Gym membership. Company pension. Free onsite parking. Additional shift bonus (where applicable). Family Ironbridge Pass. Right to Work Requirements: This role is not eligible for visa sponsorship, now or in the future. To be considered, applicants must already possess long term and unrestricted right to work in the UK for the duration of employment. We are unable to offer or support any form of visa application or future visa extension. We are committed to supporting applicants with disabilities and we're happy to make reasonable adjustments throughout the recruitment process and in the workplace to suit your needs. If you require any adjustments or additional support, please let us know.
20/06/2026
Full time
Location: Bridgnorth Hours: 40 hours per week. Monday to Friday (08:00 - 16:30) Salary: Up to £35,000 per annum, dependent on experience. We're looking for an IT Support Team Supervisor who thrives in a collaborative environment and is driven by making a real difference. This is a fantastic opportunity for someone who enjoys mentoring others while staying close to the tech. What you'll be doing: Supervising, mentoring, and motivating a talented helpdesk team to deliver outstanding support. Setting clear goals and performance standards that align with our values and objectives. Coaching team members for growth and development, celebrating wins and guiding them over hurdles. Ensuring timely, accurate, and empathetic customer service every day. Recruiting, onboarding, and nurturing new team members. Handling escalated technical issues and contributing to continuous service improvement. Establishing best practices and driving excellence across the support process. Creating insightful reports on team productivity and customer feedback. Who we're looking for: We're looking for someone who not only thrives with technology but also enjoys mentoring and empowering their colleagues to grow and succeed. You'll need: Experience as an IT Support Supervisor or Team Lead. A recognised IT qualification or equivalent hands on experience. Strong knowledge of Microsoft Windows (XP/7/10/11) and Office products. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and server operations (user accounts, backups) is a plus. A methodical, quality focused approach to problem solving. Excellent communication and interpersonal skills. You're a natural collaborator. A passion for customer service and a calm, confident presence in busy environments. Ability to travel to site. What you'll get: We'll provide you with a supportive and engaging environment where you can grow your skills and further your career. We'll work with you to develop a personal professional development plan, tailored to your goals and ambitions. In addition, you'll get the following benefits: 25 days holiday plus bank holidays with the option to purchase more holiday days after your first year. Westfield Health Insurance. Discounted Gym membership. Company pension. Free onsite parking. Additional shift bonus (where applicable). Family Ironbridge Pass. Right to Work Requirements: This role is not eligible for visa sponsorship, now or in the future. To be considered, applicants must already possess long term and unrestricted right to work in the UK for the duration of employment. We are unable to offer or support any form of visa application or future visa extension. We are committed to supporting applicants with disabilities and we're happy to make reasonable adjustments throughout the recruitment process and in the workplace to suit your needs. If you require any adjustments or additional support, please let us know.
About EduTalent Group are seeking an experienced and technically skilled Senior Network Support Technician to join a secondary school IT department on a permanent, full year basis. This is a key role supporting the IT Systems Manager in the delivery, maintenance and development of IT infrastructure across a dual site school environment. The successful candidate will play a central role in ensuring the smooth running of all IT systems, supporting both staff and students, and contributing to the reliability, security and performance of the school's digital learning environment. The role includes providing advanced technical support, maintaining network infrastructure, overseeing mobile device management, supporting cloud services, and assisting with safeguarding systems linked to online safety and filtering tools. This position also involves contributing to strategic IT development, supporting projects, and taking responsibility for aspects of the network across both sites when required. Requirements Level 3 Diploma in IT or equivalent qualification Strong experience working within an IT support or network environment Experience supporting Windows and MacOS systems, with mobile device management knowledge Understanding of networking including switches, firewalls and infrastructure support Ability to provide first and second line technical support Strong understanding of IT security principles and data protection requirements Experience maintaining hardware, software and cloud based systems Excellent communication skills with ability to support staff and students Strong problem solving skills and ability to work under pressure Experience within an education environment desirable but not essential Knowledge of safeguarding systems and filtering tools advantageous Benefits Kent Scale D salary of £26,393 per annum Permanent, full time all year round contract Opportunity to work across a dual site school environment Involvement in strategic IT projects and infrastructure developmentSupportive leadership within a collaborative IT team Professional development opportunities within educational technology Varied role covering infrastructure, support and systems management
20/06/2026
Full time
About EduTalent Group are seeking an experienced and technically skilled Senior Network Support Technician to join a secondary school IT department on a permanent, full year basis. This is a key role supporting the IT Systems Manager in the delivery, maintenance and development of IT infrastructure across a dual site school environment. The successful candidate will play a central role in ensuring the smooth running of all IT systems, supporting both staff and students, and contributing to the reliability, security and performance of the school's digital learning environment. The role includes providing advanced technical support, maintaining network infrastructure, overseeing mobile device management, supporting cloud services, and assisting with safeguarding systems linked to online safety and filtering tools. This position also involves contributing to strategic IT development, supporting projects, and taking responsibility for aspects of the network across both sites when required. Requirements Level 3 Diploma in IT or equivalent qualification Strong experience working within an IT support or network environment Experience supporting Windows and MacOS systems, with mobile device management knowledge Understanding of networking including switches, firewalls and infrastructure support Ability to provide first and second line technical support Strong understanding of IT security principles and data protection requirements Experience maintaining hardware, software and cloud based systems Excellent communication skills with ability to support staff and students Strong problem solving skills and ability to work under pressure Experience within an education environment desirable but not essential Knowledge of safeguarding systems and filtering tools advantageous Benefits Kent Scale D salary of £26,393 per annum Permanent, full time all year round contract Opportunity to work across a dual site school environment Involvement in strategic IT projects and infrastructure developmentSupportive leadership within a collaborative IT team Professional development opportunities within educational technology Varied role covering infrastructure, support and systems management
Group Head of IT Department: IT Employment Type: Full Time Location: London Reporting To: Angus Beaumont Description Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe. This is a security first leadership role. You will own cyber security and data protection across the Harmony group (Harmony Fire, Solidcor, Auro Technology) end to end - strategy, delivery and BAU - acting as the most senior security voice in the business below the Group IT Director. Cyber Essentials Plus, IASME Cyber Assurance and ISO 27001 sit with you. UK GDPR compliance sits with you as the group's Data Protection Lead (a non statutory role distinct from a formal DPO appointment). The group's security posture, risk register, incident response and audit defensibility all sit with you. If something has a security or data protection dimension, it lands on your desk first. Security cannot exist in isolation, so you will also run the day to day IT function - line managing the IT Technician, overseeing the helpdesk, vendor stack and infrastructure resilience for around 250 users across three trading entities. Operations exist to deliver a secure platform, not the other way around. IT Project Managers will deliver new systems into the group; you will accept those handovers and operationalise them into BAU only once they meet your security bar. Reporting to the Group IT Director, you will be the security leader the group trusts to keep its people productive, its data protected and its certifications intact through 30% year on year growth. This is more than an IT role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety. Key Responsibilities Own the group's cyber security strategy, posture and risk register - the most senior security accountability in the business below the Group IT Director. Lead all formal security certifications end to end: Cyber Essentials Plus annual recertification, IASME Cyber Assurance alignment and ISO 27001 ISMS - scoping, risk treatment, Statement of Applicability, internal audits, management review and external audit defence. Apply additional frameworks where they strengthen the group's posture - NIST CSF, CIS Controls, NCSC Cyber Assessment Framework - and embed them into operational practice. Act as the group's Data Protection Lead (not a statutory DPO under UK GDPR Article 37) - own UK GDPR and DPA 2018 compliance, ROPA, DPIAs, retention schedules, DSARs, breach notification, processor agreements and supplier due diligence. Run security operations day to day - endpoint protection (Bitdefender GravityZone), conditional access, MFA, identity governance, vulnerability management, and security awareness and phishing simulation programmes via KnowBe4. Lead incident response - triage, containment, recovery, post incident review and reporting, with playbooks kept current and tested. Oversee security across Auro Technology's software stack - IoT device firmware, cloud platforms, mobile and web applications - partnering with the Auro engineering team on secure SDLC, code review, dependency management, secrets handling and product security posture. Act as the security gatekeeper for IT project handovers - accept newly delivered systems from IT Project Managers into BAU only once documentation, monitoring, support runbooks and security controls meet the group's bar. Run vendor and licensing relationships across the IT and security stack - renewals, commercial negotiation and security due diligence on every new supplier before they are onboarded. Run the day to day IT function in service of the security mission - line manage the IT Technician, oversee the Atera helpdesk, own SLAs and personally take the hardest tickets when they have a security dimension. Maintain infrastructure resilience - backups, disaster recovery, business continuity, identity, network and connectivity - owned, documented and tested. Run secure onboarding and offboarding at scale, keeping identity hygiene and asset control airtight as the group grows. Skills, Knowledge and Expertise An A-player mindset - high standards, extreme ownership and the drive to do things properly, the first time. A security professional first and foremost - your career identity is cyber security and information assurance, not IT generalism that happens to include security. Proven track record leading Cyber Essentials Plus and ISO 27001 (or actively driving towards certification) in a real organisation - not a tabletop exercise. Strong working knowledge of UK GDPR and the Data Protection Act 2018, with hands on experience of DSARs, DPIAs, breach response and supplier DPAs. Deep, hands on Microsoft 365 and Entra ID security experience - conditional access, Intune, identity governance, the Defender stack and security baselines. Demonstrable security operations experience - EDR/XDR, vulnerability management, incident response and security awareness programmes. Pragmatic, hands on operator - comfortable running a helpdesk and line managing an IT Technician alongside the security and compliance remit. Confident commercial mindset - budget ownership, vendor negotiation and the ability to challenge supplier security claims with evidence. Excellent written and verbal communication, able to translate technical risk plainly for non technical leadership and field staff. Right to work in the UK and able to travel between London, Yeovil, Chesterfield, Edinburgh and other group sites as required. Recognised certification - CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor, Microsoft SC 100 / SC 200 / SC 300. IASME Cyber Assurance experience. Formal Data Protection Officer training or qualification (e.g. PC.dp, BCS Practitioner Certificate in Data Protection). Experience in fire safety, construction, manufacturing or field engineering environments. Familiarity with our wider stack - Salesforce, SimPRO, Unleashed, Supabase, Cloudflare, Microsoft Fabric. Hands on experience with KnowBe4 (or equivalent security awareness and phishing simulation platforms). NIST CSF, CIS Controls or NCSC CAF practical experience. Benefits This is a chance to own cyber security and data protection end to end for a three entity group at one of the UK's fastest growing safety specialists - with the autonomy to set the security bar, hold certifications and shape the group's posture as we grow 30% year on year. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A players here enjoy a competitive salary, a performance bonus tied to successful, on time delivery against roadmap milestones and delivery KPIs, a Personal Development Plan with ongoing training and leadership mentoring, unlimited holiday, private medical insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Fridays included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme - including European mini breaks for those who go above and beyond. It is a collaborative, high energy environment focused on doing things the right way - technically, ethically and practically - and none of it is a perk for showing up; it's what we share with the people pulling the business forward. Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.
20/06/2026
Full time
Group Head of IT Department: IT Employment Type: Full Time Location: London Reporting To: Angus Beaumont Description Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe. This is a security first leadership role. You will own cyber security and data protection across the Harmony group (Harmony Fire, Solidcor, Auro Technology) end to end - strategy, delivery and BAU - acting as the most senior security voice in the business below the Group IT Director. Cyber Essentials Plus, IASME Cyber Assurance and ISO 27001 sit with you. UK GDPR compliance sits with you as the group's Data Protection Lead (a non statutory role distinct from a formal DPO appointment). The group's security posture, risk register, incident response and audit defensibility all sit with you. If something has a security or data protection dimension, it lands on your desk first. Security cannot exist in isolation, so you will also run the day to day IT function - line managing the IT Technician, overseeing the helpdesk, vendor stack and infrastructure resilience for around 250 users across three trading entities. Operations exist to deliver a secure platform, not the other way around. IT Project Managers will deliver new systems into the group; you will accept those handovers and operationalise them into BAU only once they meet your security bar. Reporting to the Group IT Director, you will be the security leader the group trusts to keep its people productive, its data protected and its certifications intact through 30% year on year growth. This is more than an IT role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety. Key Responsibilities Own the group's cyber security strategy, posture and risk register - the most senior security accountability in the business below the Group IT Director. Lead all formal security certifications end to end: Cyber Essentials Plus annual recertification, IASME Cyber Assurance alignment and ISO 27001 ISMS - scoping, risk treatment, Statement of Applicability, internal audits, management review and external audit defence. Apply additional frameworks where they strengthen the group's posture - NIST CSF, CIS Controls, NCSC Cyber Assessment Framework - and embed them into operational practice. Act as the group's Data Protection Lead (not a statutory DPO under UK GDPR Article 37) - own UK GDPR and DPA 2018 compliance, ROPA, DPIAs, retention schedules, DSARs, breach notification, processor agreements and supplier due diligence. Run security operations day to day - endpoint protection (Bitdefender GravityZone), conditional access, MFA, identity governance, vulnerability management, and security awareness and phishing simulation programmes via KnowBe4. Lead incident response - triage, containment, recovery, post incident review and reporting, with playbooks kept current and tested. Oversee security across Auro Technology's software stack - IoT device firmware, cloud platforms, mobile and web applications - partnering with the Auro engineering team on secure SDLC, code review, dependency management, secrets handling and product security posture. Act as the security gatekeeper for IT project handovers - accept newly delivered systems from IT Project Managers into BAU only once documentation, monitoring, support runbooks and security controls meet the group's bar. Run vendor and licensing relationships across the IT and security stack - renewals, commercial negotiation and security due diligence on every new supplier before they are onboarded. Run the day to day IT function in service of the security mission - line manage the IT Technician, oversee the Atera helpdesk, own SLAs and personally take the hardest tickets when they have a security dimension. Maintain infrastructure resilience - backups, disaster recovery, business continuity, identity, network and connectivity - owned, documented and tested. Run secure onboarding and offboarding at scale, keeping identity hygiene and asset control airtight as the group grows. Skills, Knowledge and Expertise An A-player mindset - high standards, extreme ownership and the drive to do things properly, the first time. A security professional first and foremost - your career identity is cyber security and information assurance, not IT generalism that happens to include security. Proven track record leading Cyber Essentials Plus and ISO 27001 (or actively driving towards certification) in a real organisation - not a tabletop exercise. Strong working knowledge of UK GDPR and the Data Protection Act 2018, with hands on experience of DSARs, DPIAs, breach response and supplier DPAs. Deep, hands on Microsoft 365 and Entra ID security experience - conditional access, Intune, identity governance, the Defender stack and security baselines. Demonstrable security operations experience - EDR/XDR, vulnerability management, incident response and security awareness programmes. Pragmatic, hands on operator - comfortable running a helpdesk and line managing an IT Technician alongside the security and compliance remit. Confident commercial mindset - budget ownership, vendor negotiation and the ability to challenge supplier security claims with evidence. Excellent written and verbal communication, able to translate technical risk plainly for non technical leadership and field staff. Right to work in the UK and able to travel between London, Yeovil, Chesterfield, Edinburgh and other group sites as required. Recognised certification - CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor, Microsoft SC 100 / SC 200 / SC 300. IASME Cyber Assurance experience. Formal Data Protection Officer training or qualification (e.g. PC.dp, BCS Practitioner Certificate in Data Protection). Experience in fire safety, construction, manufacturing or field engineering environments. Familiarity with our wider stack - Salesforce, SimPRO, Unleashed, Supabase, Cloudflare, Microsoft Fabric. Hands on experience with KnowBe4 (or equivalent security awareness and phishing simulation platforms). NIST CSF, CIS Controls or NCSC CAF practical experience. Benefits This is a chance to own cyber security and data protection end to end for a three entity group at one of the UK's fastest growing safety specialists - with the autonomy to set the security bar, hold certifications and shape the group's posture as we grow 30% year on year. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A players here enjoy a competitive salary, a performance bonus tied to successful, on time delivery against roadmap milestones and delivery KPIs, a Personal Development Plan with ongoing training and leadership mentoring, unlimited holiday, private medical insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Fridays included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme - including European mini breaks for those who go above and beyond. It is a collaborative, high energy environment focused on doing things the right way - technically, ethically and practically - and none of it is a perk for showing up; it's what we share with the people pulling the business forward. Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.
