Experis
City, Sheffield
Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
Sheffield, Yorkshire
DTS Project Manager - ERP Specialist Application Deadline: 7 June 2026 Department: Digital & Technology Services Employment Type: Fixed Term - Full Time Location: Sheffield Head Office Compensation: £47,181 - £50,269 / year Description Hours: 37 hours Contract: Fixed Term - 12 months Salary: Grade 10 - £47,181 - £50,269 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) You will take control of an emerging ERP project and bring structure, clarity, and pace during the readiness phase. This is a project management role operating at programme level during mobilisation. You will align stakeholders, define what "ERP ready" looks like, and put in place a credible, deliverable plan covering readiness, procurement, and implementation. You will work closely with an external partner but retain ownership of direction, outputs, and decision-making on behalf of the organisation. Work with stakeholders in particular HR to ensure early engagement to support culture change Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile. (please see role profile attached). Please note, all applications should be made directly via our careers portal. Interviews to take place W/c 15th June 2026 About the role Establish clarity and shared understanding Bring together Finance, HR, Digital, and Corporate Services Create a single, agreed view of scope, outcomes, and priorities Resolve ambiguity and conflicting positions Clarify scope and interfaces with other key systems (assets, procurement, performance, programme mgt) Lead ERP readiness (with external partner) Coordinate current state assessment across Finance and HR Work with the external partner, Business Analysts, and SMEs to capture processes, systems, and data Define what "ERP ready" means for the organisation Translate partner outputs into a clear, owned readiness plan with actions and timelines Programme planning, resourcing, and capability Develop and own an integrated ERP project plan covering readiness, procurement, and implementation phases Produce a detailed delivery plan with milestones, dependencies, and critical pathDefine and implement a resource plan across internal teams and external partners Assess capacity across Finance, HR, and Digital teams and identify constraints and risks Define the capability required to deliver the project (BA, SME, technical, change) Establish clear roles, responsibilities, and accountabilities Ensure plans are realistic and aligned to organisational capacity Structure and mobilise delivery Stand up governance, reporting, RAID, and decision forums Lead the project team and chair the project delivery group Report to the Project Board, chaired by the Project Executive (CFO) Define ways of working across multiple workstreams Coordinate delivery across Finance, HR, Digital, and other partner teams Manage partner and stakeholders Act as the intelligent client with the external partner Hold the partner to account for quality and delivery Engage and align senior stakeholders across Finance and HR Drive decisions and maintain momentum Prepare for procurement and delivery Ensure requirements are sufficiently defined and consistent Support development of procurement approach and documentation Position the organisation to go to market with confidence Handover to permanent PM Leave a structured, governed project in place Ensure plans, risks, and ownership are clear Support transition and onboarding Key deliverables Agreed ERP scope and outcomes ERP readiness assessment and action plan Integrated ERP project plan with clear phases and dependencies Resource and capacity plan aligned to delivery phases Capability model identifying required roles and gaps Governance framework with reporting and controls in place Defined and validated requirements baseline Clear stakeholder ownership model Handover pack for permanent Project Manager About you Proven experience mobilising ERP projects in the readiness phase Strong working knowledge of Finance processes (GL, AP, AR, budgeting, reporting) within an ERP environment Strong working knowledge of HR processes (payroll, recruitment, employee lifecycle, organisational structures) within an ERP environment Experience working with ERP platforms such as Microsoft Dynamics 365 Finance and Operations, Oracle ERP Cloud, or SAP S/4HANA Experience working with external delivery partners or system integrators Strong track record of bringing structure and pace to early-stage or ambiguous delivery environments Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of our benefits include - Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes. Training on the job - Support with upskilling skills through on-the-job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
DTS Project Manager - ERP Specialist Application Deadline: 7 June 2026 Department: Digital & Technology Services Employment Type: Fixed Term - Full Time Location: Sheffield Head Office Compensation: £47,181 - £50,269 / year Description Hours: 37 hours Contract: Fixed Term - 12 months Salary: Grade 10 - £47,181 - £50,269 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) You will take control of an emerging ERP project and bring structure, clarity, and pace during the readiness phase. This is a project management role operating at programme level during mobilisation. You will align stakeholders, define what "ERP ready" looks like, and put in place a credible, deliverable plan covering readiness, procurement, and implementation. You will work closely with an external partner but retain ownership of direction, outputs, and decision-making on behalf of the organisation. Work with stakeholders in particular HR to ensure early engagement to support culture change Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile. (please see role profile attached). Please note, all applications should be made directly via our careers portal. Interviews to take place W/c 15th June 2026 About the role Establish clarity and shared understanding Bring together Finance, HR, Digital, and Corporate Services Create a single, agreed view of scope, outcomes, and priorities Resolve ambiguity and conflicting positions Clarify scope and interfaces with other key systems (assets, procurement, performance, programme mgt) Lead ERP readiness (with external partner) Coordinate current state assessment across Finance and HR Work with the external partner, Business Analysts, and SMEs to capture processes, systems, and data Define what "ERP ready" means for the organisation Translate partner outputs into a clear, owned readiness plan with actions and timelines Programme planning, resourcing, and capability Develop and own an integrated ERP project plan covering readiness, procurement, and implementation phases Produce a detailed delivery plan with milestones, dependencies, and critical pathDefine and implement a resource plan across internal teams and external partners Assess capacity across Finance, HR, and Digital teams and identify constraints and risks Define the capability required to deliver the project (BA, SME, technical, change) Establish clear roles, responsibilities, and accountabilities Ensure plans are realistic and aligned to organisational capacity Structure and mobilise delivery Stand up governance, reporting, RAID, and decision forums Lead the project team and chair the project delivery group Report to the Project Board, chaired by the Project Executive (CFO) Define ways of working across multiple workstreams Coordinate delivery across Finance, HR, Digital, and other partner teams Manage partner and stakeholders Act as the intelligent client with the external partner Hold the partner to account for quality and delivery Engage and align senior stakeholders across Finance and HR Drive decisions and maintain momentum Prepare for procurement and delivery Ensure requirements are sufficiently defined and consistent Support development of procurement approach and documentation Position the organisation to go to market with confidence Handover to permanent PM Leave a structured, governed project in place Ensure plans, risks, and ownership are clear Support transition and onboarding Key deliverables Agreed ERP scope and outcomes ERP readiness assessment and action plan Integrated ERP project plan with clear phases and dependencies Resource and capacity plan aligned to delivery phases Capability model identifying required roles and gaps Governance framework with reporting and controls in place Defined and validated requirements baseline Clear stakeholder ownership model Handover pack for permanent Project Manager About you Proven experience mobilising ERP projects in the readiness phase Strong working knowledge of Finance processes (GL, AP, AR, budgeting, reporting) within an ERP environment Strong working knowledge of HR processes (payroll, recruitment, employee lifecycle, organisational structures) within an ERP environment Experience working with ERP platforms such as Microsoft Dynamics 365 Finance and Operations, Oracle ERP Cloud, or SAP S/4HANA Experience working with external delivery partners or system integrators Strong track record of bringing structure and pace to early-stage or ambiguous delivery environments Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of our benefits include - Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes. Training on the job - Support with upskilling skills through on-the-job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
