About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. The team you will join Our IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams. The work you will be doing The Quality Analyst role is pivotal in ensuring the delivery of high-quality legal software applications that meet the stringent standards of our firm. This role is dedicated to safeguarding the integrity and reliability of our software solutions, which are critical to the efficient operation of our legal services. By meticulously planning, executing, and automating tests, the Quality Analyst helps to identify and resolve defects early in the development process, ensuring that our software is both robust and compliant with legal and regulatory requirements. This role also contributes to continuous improvement initiatives, leveraging industry best practices and emerging technologies to enhance our testing processes and overall software quality. Test Planning and Strategy: Develop and maintain comprehensive test plans and strategies tailored to legal software applications. Ensure alignment with project requirements and timelines. Test Execution: Conduct manual and automated testing to identify defects and ensure software functionality across complex API, web based and other applications Perform regression, performance and security testing as needed. Defect Management: Log, track, and manage defects using appropriate tools. Collaborate with development teams to prioritise and resolve issues promptly. Quality Assurance: Ensure all software meets the firm's quality standards and complies with legal and regulatory requirements. Conduct thorough reviews of test results and provide feedback to development teams. Automation Implementation: Design, implement, and maintain comprehensive automated testing frameworks to enhance testing efficiency and coverage. Continuously improve automation processes and tools. Reporting and Documentation: Generate detailed test reports, metrics, and documentation to communicate testing progress and results to stakeholders. Maintain accurate records of testing activities and outcomes. Continuous Improvement: Stay updated with industry best practices, emerging technologies, and regulatory changes. Propose and implement improvements to testing processes and methodologies. Team Collaboration: Work closely with cross-functional teams, including developers, business analysts, project managers and other QAs, to ensure seamless integration of testing activities. User Acceptance Testing (UAT) Leadership: Lead UAT activities, ensuring thorough validation of software by stakeholders and end users. Collaborate closely with stakeholders and end users to gather feedback, address concerns, and ensure the software meets their needs and expectations. Facilitate training sessions and provide support to end users during UAT to ensure effective testing and adoption of the software. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for Understanding of QA methodologies, life cycle and processes. Proficiency in automated and manual testing techniques. Demonstrated experience creating and maintaining automated test scripts using Java, or C#, Python, Java Script programming languages. Test Scripts and Scenarios: Capability to generate comprehensive user test scripts and scenarios to validate software functionality. Strong knowledge of testing tools such as Selenium, JUnit/TestNG, AzureDevOps and XRay. Excellent analytical and problem-solving skills. Familiarity with legal software applications and regulatory requirements. Strong communication and teamwork abilities. Experience in leading user training sessions to ensure effective use of software applications. Hands on and self-motivated, able to work both independently and collaboratively with ease. Demonstrated ability to develop and execute effective test plans and strategies. Experience in implementing and maintaining automated testing frameworks. Proven track record of identifying and resolving defects in complex software systems. Ability to generate detailed test reports and communicate findings to stakeholders. Experience working in agile product development environments. Experience in a legal firm or similar professional services environment is desirable. Preferred Qualifications: Certification in software testing (e.g., ISTQB) ISTQB Advanced Level Test Automation Engineer (CTAL-TAE) Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the
23/05/2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. The team you will join Our IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams. The work you will be doing The Quality Analyst role is pivotal in ensuring the delivery of high-quality legal software applications that meet the stringent standards of our firm. This role is dedicated to safeguarding the integrity and reliability of our software solutions, which are critical to the efficient operation of our legal services. By meticulously planning, executing, and automating tests, the Quality Analyst helps to identify and resolve defects early in the development process, ensuring that our software is both robust and compliant with legal and regulatory requirements. This role also contributes to continuous improvement initiatives, leveraging industry best practices and emerging technologies to enhance our testing processes and overall software quality. Test Planning and Strategy: Develop and maintain comprehensive test plans and strategies tailored to legal software applications. Ensure alignment with project requirements and timelines. Test Execution: Conduct manual and automated testing to identify defects and ensure software functionality across complex API, web based and other applications Perform regression, performance and security testing as needed. Defect Management: Log, track, and manage defects using appropriate tools. Collaborate with development teams to prioritise and resolve issues promptly. Quality Assurance: Ensure all software meets the firm's quality standards and complies with legal and regulatory requirements. Conduct thorough reviews of test results and provide feedback to development teams. Automation Implementation: Design, implement, and maintain comprehensive automated testing frameworks to enhance testing efficiency and coverage. Continuously improve automation processes and tools. Reporting and Documentation: Generate detailed test reports, metrics, and documentation to communicate testing progress and results to stakeholders. Maintain accurate records of testing activities and outcomes. Continuous Improvement: Stay updated with industry best practices, emerging technologies, and regulatory changes. Propose and implement improvements to testing processes and methodologies. Team Collaboration: Work closely with cross-functional teams, including developers, business analysts, project managers and other QAs, to ensure seamless integration of testing activities. User Acceptance Testing (UAT) Leadership: Lead UAT activities, ensuring thorough validation of software by stakeholders and end users. Collaborate closely with stakeholders and end users to gather feedback, address concerns, and ensure the software meets their needs and expectations. Facilitate training sessions and provide support to end users during UAT to ensure effective testing and adoption of the software. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for Understanding of QA methodologies, life cycle and processes. Proficiency in automated and manual testing techniques. Demonstrated experience creating and maintaining automated test scripts using Java, or C#, Python, Java Script programming languages. Test Scripts and Scenarios: Capability to generate comprehensive user test scripts and scenarios to validate software functionality. Strong knowledge of testing tools such as Selenium, JUnit/TestNG, AzureDevOps and XRay. Excellent analytical and problem-solving skills. Familiarity with legal software applications and regulatory requirements. Strong communication and teamwork abilities. Experience in leading user training sessions to ensure effective use of software applications. Hands on and self-motivated, able to work both independently and collaboratively with ease. Demonstrated ability to develop and execute effective test plans and strategies. Experience in implementing and maintaining automated testing frameworks. Proven track record of identifying and resolving defects in complex software systems. Ability to generate detailed test reports and communicate findings to stakeholders. Experience working in agile product development environments. Experience in a legal firm or similar professional services environment is desirable. Preferred Qualifications: Certification in software testing (e.g., ISTQB) ISTQB Advanced Level Test Automation Engineer (CTAL-TAE) Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join The AI capability sits within Birketts' Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams. The role will operate within Birketts' core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future 'Birketts-approved AI environment', subject to requirements and build vs buy decisions. The work you will be doing As AI Technical Lead, you will be a hands-on technical leader within Birketts' IT team, working in close partnership with the Product Manager for AI. Your focus will be to turn early AI usage into safe, repeatable and supported capabilities-starting with productising M365 Copilot and Copilot Agents in priority workflows (document drafting/review and knowledge workflows in selected practice areas) and delivering practical integrations into Birketts' existing systems. This is a hands-on role: alongside shaping standards and enablement, you will write and ship code where needed to deliver small integrations, automations and repeatable AI-enabled workflows. This role is delivery-oriented: you will design, build and ship incremental improvements, partnering with colleagues across Development, Data, Security, Knowledge Management and Learning & Development to drive adoption, skills sharing and effective change management. You will also support evidence-based build vs buy decisions on specialist third-party legal tools and any future 'Birketts-approved AI environment'. Platform architecture and security governance will be delivered in collaboration with Birketts' wider Technology and Information Security leadership. You will be supported by matrixed colleagues in Development, Data and Security; this role leads hands-on delivery of priority items rather than owning all engineering capacity. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for This role is well suited to a hands-on technical lead who enjoys building and improving products in partnership with product management and users. You will be able to translate business needs into secure, auditable and integrated solutions, and you will be comfortable delivering in a matrixed model, bringing others along through coaching, documentation and shared patterns. You will be comfortable coding as part of delivery, not only producing guidance and patterns. Essential experience and skills Proven experience delivering production-grade software, workflow or automation solutions in an enterprise environment, with hands-on build and delivery responsibility Strong experience integrating systems and data sources into coherent workflows (API-led integration, events and/or data pipelines) Hands-on software development capability, with proficiency in at least one mainstream language used for enterprise API integration and automation (e.g., C#/.NET, Python); able to design, build, test and release small services/integrations Practical experience delivering AI-assisted workflow features into production, including validation/testing and monitoring Understanding of common AI delivery patterns and controls Good cloud experience (preferably Azure) and understanding of secure delivery practices (identity, access control, audit logging, monitoring and operational readiness) Working knowledge of modern engineering practices (Git, code review, CI/CD basics, and operational readiness such as logging/monitoring) Experience working with security/governance stakeholders to apply controls in delivery (confidentiality, auditability and least privilege) Experience delivering through an agile product lifecycle with measurable outcomes (discovery, pilots, iteration, adoption/value tracking) Ability to apply pragmatic quality and evaluation approaches to AI-assisted features (testing/validation, guardrails, release gating and user feedback loops) Strong stakeholder engagement and communication skills, including the ability to explain technical decisions and trade-offs to non-technical audiences and to support adoption Desirable experience Experience in legal or other regulated/professional services environments where confidentiality and auditability are critical Experience with Microsoft 365 Copilot, Copilot Agents and/or Microsoft-aligned automation Familiarity with one or more of: iManage, Aderant Expert, Intapp Intake, Microsoft Fabric or similar platforms Experience building integrations with document/content platforms or line-of-business systems (e.g., DMS, intake, practice management, or data platforms) Exposure to Azure AI services (including Azure OpenAI/Azure AI) and/or delivering AI-assisted workflow features in production Experience evaluating and piloting third-party AI tools (security posture, integration approach, operating model) and supporting build vs buy recommendations Hybrid Working Birketts is a flexible business which has embraced a hyb
21/05/2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join The AI capability sits within Birketts' Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams. The role will operate within Birketts' core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future 'Birketts-approved AI environment', subject to requirements and build vs buy decisions. The work you will be doing As AI Technical Lead, you will be a hands-on technical leader within Birketts' IT team, working in close partnership with the Product Manager for AI. Your focus will be to turn early AI usage into safe, repeatable and supported capabilities-starting with productising M365 Copilot and Copilot Agents in priority workflows (document drafting/review and knowledge workflows in selected practice areas) and delivering practical integrations into Birketts' existing systems. This is a hands-on role: alongside shaping standards and enablement, you will write and ship code where needed to deliver small integrations, automations and repeatable AI-enabled workflows. This role is delivery-oriented: you will design, build and ship incremental improvements, partnering with colleagues across Development, Data, Security, Knowledge Management and Learning & Development to drive adoption, skills sharing and effective change management. You will also support evidence-based build vs buy decisions on specialist third-party legal tools and any future 'Birketts-approved AI environment'. Platform architecture and security governance will be delivered in collaboration with Birketts' wider Technology and Information Security leadership. You will be supported by matrixed colleagues in Development, Data and Security; this role leads hands-on delivery of priority items rather than owning all engineering capacity. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for This role is well suited to a hands-on technical lead who enjoys building and improving products in partnership with product management and users. You will be able to translate business needs into secure, auditable and integrated solutions, and you will be comfortable delivering in a matrixed model, bringing others along through coaching, documentation and shared patterns. You will be comfortable coding as part of delivery, not only producing guidance and patterns. Essential experience and skills Proven experience delivering production-grade software, workflow or automation solutions in an enterprise environment, with hands-on build and delivery responsibility Strong experience integrating systems and data sources into coherent workflows (API-led integration, events and/or data pipelines) Hands-on software development capability, with proficiency in at least one mainstream language used for enterprise API integration and automation (e.g., C#/.NET, Python); able to design, build, test and release small services/integrations Practical experience delivering AI-assisted workflow features into production, including validation/testing and monitoring Understanding of common AI delivery patterns and controls Good cloud experience (preferably Azure) and understanding of secure delivery practices (identity, access control, audit logging, monitoring and operational readiness) Working knowledge of modern engineering practices (Git, code review, CI/CD basics, and operational readiness such as logging/monitoring) Experience working with security/governance stakeholders to apply controls in delivery (confidentiality, auditability and least privilege) Experience delivering through an agile product lifecycle with measurable outcomes (discovery, pilots, iteration, adoption/value tracking) Ability to apply pragmatic quality and evaluation approaches to AI-assisted features (testing/validation, guardrails, release gating and user feedback loops) Strong stakeholder engagement and communication skills, including the ability to explain technical decisions and trade-offs to non-technical audiences and to support adoption Desirable experience Experience in legal or other regulated/professional services environments where confidentiality and auditability are critical Experience with Microsoft 365 Copilot, Copilot Agents and/or Microsoft-aligned automation Familiarity with one or more of: iManage, Aderant Expert, Intapp Intake, Microsoft Fabric or similar platforms Experience building integrations with document/content platforms or line-of-business systems (e.g., DMS, intake, practice management, or data platforms) Exposure to Azure AI services (including Azure OpenAI/Azure AI) and/or delivering AI-assisted workflow features in production Experience evaluating and piloting third-party AI tools (security posture, integration approach, operating model) and supporting build vs buy recommendations Hybrid Working Birketts is a flexible business which has embraced a hyb
Company Description A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division This role is part of MED PLANET, a Lyon based fieldwork agency and wholly owned subsidiary of M3 Inc. MED PLANET is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in France. MED PLANET provides high quality translations and transcription for healthcare fieldwork projects for the M3 MR group. Job Description Job Purpose As a Vendor and Quality manager your role is to ensure consistent, high-quality service delivery across language services operations by effectively handling vendor management, overseeing quality assurance and its processes, and driving continuous improvement in workflows. The role focuses on expanding as well as maintaining strong vendor partnerships, enhancing operational efficiencies in line with ISO standards, and supporting compliance, while leveraging strong organizational, analytical, and communication skills to optimize performance and uphold quality standards. Vendor Management Oversee and manage the vendor pool to ensure optimal size, coverage, and capability aligned with business needs. Ensure vendors possess the required skills and receive appropriate training on processes and tools. Lead contract negotiations, including rates and scope of services, to maintain healthy margins and support scalable service delivery. Manage end-to-end vendor lifecycle, including onboarding and offboarding processes. Act as the primary escalation point for vendor-related issues, including performance concerns and disputes, ensuring timely and effective resolution. Quality Assurance Oversee quality assurance processes to ensure translations/transcriptions and deliverables meet client expectations and industry standards. Develop, implement, and monitor quality control procedures and evaluation frameworks. Conduct regular audits, reviews, and quality assessments to identify improvement opportunities. Process Improvement Analyze existing workflows and operational processes to identify inefficiencies and optimization opportunities. Develop and implement new procedures to improve productivity, reduce costs, and enhance service quality. Support continuous improvement initiatives across departments. Training & Development Provide training and guidance to internal teams on quality standards, tools, workflows, and best practices. Ensure teams remain informed about industry trends, technologies, and operational updates. Create and maintain training documentation and quality guidelines. Collaboration & Communication Work closely with project managers, team leads, and cross-functional stakeholders to ensure smooth project execution. Facilitate clear communication between vendors and internal teams. Support client satisfaction through proactive issue management and service excellence. Issue Resolution Investigate and resolve quality-related or operational issues as per the processes. Implement preventive and corrective measures to minimize recurring problems where applicable. Escalate critical issues appropriately while maintaining professional communication. ISO & Compliance Support Support the implementation, maintenance, and improvement of ISO processes. Ensure operational procedures align with company ISO standards and compliance requirements. Assist with audits, documentation, and compliance monitoring activities. Qualifications Bachelor's degree in business administration, Linguistics, Quality Management, or a related field A min. of 3+ years' experience in vendor management, quality assurance, localization, or operations management Strong understanding of QA methodologies and process improvement practices Experience working with Market Research projects preferredFamiliarity with ISO 9001/17100 standards and compliance processes is an advantage Knowledge, Skill, Ability Excellent organizational and multitasking abilities Strong analytical and problem-solving skills Exceptional written and verbal communication skills Ability to manage multiple priorities and deadlines Strong attention to detail and quality standards Proficiency in project management and reporting tools Collaborative mindset with strong stakeholder management skills Excellent knowledge of translation and transcriptions workflows and processes Good understanding of Market Research localization projects Experience in localization, translation, or language services industry Knowledge of CAT tools and localization platforms Experience with KPI tracking and performance reporting Background in process optimization or operational excellence initiatives
21/05/2026
Full time
Company Description A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division This role is part of MED PLANET, a Lyon based fieldwork agency and wholly owned subsidiary of M3 Inc. MED PLANET is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in France. MED PLANET provides high quality translations and transcription for healthcare fieldwork projects for the M3 MR group. Job Description Job Purpose As a Vendor and Quality manager your role is to ensure consistent, high-quality service delivery across language services operations by effectively handling vendor management, overseeing quality assurance and its processes, and driving continuous improvement in workflows. The role focuses on expanding as well as maintaining strong vendor partnerships, enhancing operational efficiencies in line with ISO standards, and supporting compliance, while leveraging strong organizational, analytical, and communication skills to optimize performance and uphold quality standards. Vendor Management Oversee and manage the vendor pool to ensure optimal size, coverage, and capability aligned with business needs. Ensure vendors possess the required skills and receive appropriate training on processes and tools. Lead contract negotiations, including rates and scope of services, to maintain healthy margins and support scalable service delivery. Manage end-to-end vendor lifecycle, including onboarding and offboarding processes. Act as the primary escalation point for vendor-related issues, including performance concerns and disputes, ensuring timely and effective resolution. Quality Assurance Oversee quality assurance processes to ensure translations/transcriptions and deliverables meet client expectations and industry standards. Develop, implement, and monitor quality control procedures and evaluation frameworks. Conduct regular audits, reviews, and quality assessments to identify improvement opportunities. Process Improvement Analyze existing workflows and operational processes to identify inefficiencies and optimization opportunities. Develop and implement new procedures to improve productivity, reduce costs, and enhance service quality. Support continuous improvement initiatives across departments. Training & Development Provide training and guidance to internal teams on quality standards, tools, workflows, and best practices. Ensure teams remain informed about industry trends, technologies, and operational updates. Create and maintain training documentation and quality guidelines. Collaboration & Communication Work closely with project managers, team leads, and cross-functional stakeholders to ensure smooth project execution. Facilitate clear communication between vendors and internal teams. Support client satisfaction through proactive issue management and service excellence. Issue Resolution Investigate and resolve quality-related or operational issues as per the processes. Implement preventive and corrective measures to minimize recurring problems where applicable. Escalate critical issues appropriately while maintaining professional communication. ISO & Compliance Support Support the implementation, maintenance, and improvement of ISO processes. Ensure operational procedures align with company ISO standards and compliance requirements. Assist with audits, documentation, and compliance monitoring activities. Qualifications Bachelor's degree in business administration, Linguistics, Quality Management, or a related field A min. of 3+ years' experience in vendor management, quality assurance, localization, or operations management Strong understanding of QA methodologies and process improvement practices Experience working with Market Research projects preferredFamiliarity with ISO 9001/17100 standards and compliance processes is an advantage Knowledge, Skill, Ability Excellent organizational and multitasking abilities Strong analytical and problem-solving skills Exceptional written and verbal communication skills Ability to manage multiple priorities and deadlines Strong attention to detail and quality standards Proficiency in project management and reporting tools Collaborative mindset with strong stakeholder management skills Excellent knowledge of translation and transcriptions workflows and processes Good understanding of Market Research localization projects Experience in localization, translation, or language services industry Knowledge of CAT tools and localization platforms Experience with KPI tracking and performance reporting Background in process optimization or operational excellence initiatives
Business Development Manager (Dispute Resolution) Hours: 9.30am -5.30pm and as required, flexible applications considered You will work closely with your assigned practices, nominated partners, cross-firm groups and the wider BD & Marketing team to execute plans, identify opportunities and overall build strategy; providing a high quality, proactive full range of business development and marketing support across Recognition, Reputation, Relationships and Revenue. Key Responsibilities Lead the creation and execution of business development and marketing plans, ensuring measurable objectives and timely delivery. Develop and implement business development and marketing initiatives aligned with the strategic plans. Monitor and report on budgets and expenditure, providing regular updates and insights to stakeholders. Track and evaluate activity performance and Return On Investment, recommending improvements to enhance effectiveness. Identify and leverage market opportunities and competitive insights to support growth objectives. Engage regularly with fee earners and partners, contributing to strategic discussions and driving BD priorities. Plan and manage legal directory and award submissions, including drafting and coordinating entries to meet deadlines, liaising with Professional Support Lawyers to ensure high-quality content. Manage the content calendar for articles and digital assets, ensuring timely publication across all channels. Oversee content scheduling, driving engagement via social media and brand visibility. Produce multimedia content (video, podcasts) by planning production, supporting script development, and managing distribution. Collaborate with the Communications team to plan and measure Public Relations and media activity. Maximise value from memberships and associations, ensuring active participation and visibility. Maintain and update target lists for each service offering to support pipeline development. Plan and execute client mailings, ensuring relevance and compliance with data regulations. Organise and deliver events, including scheduling, invitations, logistics, and post event follow up. Identify and manage external partnerships, networks, and co marketing opportunities. Coordinate pitches and presentations, maintaining core materials and tailoring content for specific opportunities. Develop and maintain marketing collateral, including brochures and team sheets, ensuring accuracy and relevance. Manage key account tracking and outreach, supporting relationship development and retention. Drive participation in client feedback programmes, analysing results and reporting actionable insights. Ensure quality control of all outputs produced for assigned practice areas. Support team development, working with the Senior Business Development Managers and the Head of Business Development to coach and upskill junior team members and the wider team.
07/05/2026
Full time
Business Development Manager (Dispute Resolution) Hours: 9.30am -5.30pm and as required, flexible applications considered You will work closely with your assigned practices, nominated partners, cross-firm groups and the wider BD & Marketing team to execute plans, identify opportunities and overall build strategy; providing a high quality, proactive full range of business development and marketing support across Recognition, Reputation, Relationships and Revenue. Key Responsibilities Lead the creation and execution of business development and marketing plans, ensuring measurable objectives and timely delivery. Develop and implement business development and marketing initiatives aligned with the strategic plans. Monitor and report on budgets and expenditure, providing regular updates and insights to stakeholders. Track and evaluate activity performance and Return On Investment, recommending improvements to enhance effectiveness. Identify and leverage market opportunities and competitive insights to support growth objectives. Engage regularly with fee earners and partners, contributing to strategic discussions and driving BD priorities. Plan and manage legal directory and award submissions, including drafting and coordinating entries to meet deadlines, liaising with Professional Support Lawyers to ensure high-quality content. Manage the content calendar for articles and digital assets, ensuring timely publication across all channels. Oversee content scheduling, driving engagement via social media and brand visibility. Produce multimedia content (video, podcasts) by planning production, supporting script development, and managing distribution. Collaborate with the Communications team to plan and measure Public Relations and media activity. Maximise value from memberships and associations, ensuring active participation and visibility. Maintain and update target lists for each service offering to support pipeline development. Plan and execute client mailings, ensuring relevance and compliance with data regulations. Organise and deliver events, including scheduling, invitations, logistics, and post event follow up. Identify and manage external partnerships, networks, and co marketing opportunities. Coordinate pitches and presentations, maintaining core materials and tailoring content for specific opportunities. Develop and maintain marketing collateral, including brochures and team sheets, ensuring accuracy and relevance. Manage key account tracking and outreach, supporting relationship development and retention. Drive participation in client feedback programmes, analysing results and reporting actionable insights. Ensure quality control of all outputs produced for assigned practice areas. Support team development, working with the Senior Business Development Managers and the Head of Business Development to coach and upskill junior team members and the wider team.
Job Introduction Would you like to join theCommercial & Supplier Management Team and be part of making the BBC great! TheCommercial Team manages technology related supplier relationships for the BBC, working closely with operational colleagues. The Team maintains whole lifecycle relationships with suppliers - from maintaining contact and understanding strategic alignment and opportunity, through market engagement, contract award, live service (performance management, handling escalations and disputes as necessary) and finally exit and transition activity. We have a wide remit covering over 200 suppliers to the BBC. The number of suppliers coupled with the whole lifecycle approach to supplier management means that everyday is different as a member of this Team. This role is part of a team that it is key to enabling the Technology Group, and consequently the BBC, to achieve its strategic goals and continue to deliver exceptional services to BBC audiences.You will be part of ateam made of diverse and highly capable individuals who work together to achieve the best possible outcome from supplier relationships for the BBC. We're looking for a new memberfor our team whothrive on a challenge, want to make a difference and who are looking for a career not just a job. Role Responsibility The role of Commercial Manager is part of a team within the Technology Group specialising in technology suppliers and technologycontracts. Some activities and responsibilities include : Resolution of commercial issues, commercial negotiations and driving contractual compliance with over 200 technology suppliers. Provision of proactive commercial advice to stakeholders across the BBC. To ensure the BBC attains best value from its commercial relationships and adopts best practice in their management. In partnership with technology suppliers, to drive initiatives to achieve additional value from the BBC contracts. To assist the BBC in ensuring compliance with its responsibilities under technology contracts with suppliers and the effective resolution of any disputes. To ensure the BBC's technology strategy objectives are effectively reflected in new commercial arrangements. Are you the right candidate? Essential Significant negotiating, commercial management and contracting experience. Record of effective teamwork. Experience of managing risk andprojects in a complex environment. An approach that encompasses teamwork , proactivity, creativity, flexibility, resilience, passion and energy. Builds and maintains team standards of high performance and professionalism. Desirable In-depth knowledge of, and experience in, the broadcast, production or digital media sector. Comprehensive knowledge of current market intelligence and global media trends. Legal knowledge and experience. Package Description Band: D Contract type: Permanent Full Time Location: Flexible:London, Salford, Glasgow, Cardiff, Bristol, Birmingham, Belfast (with occasional travel to London) We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
23/09/2022
Full time
Job Introduction Would you like to join theCommercial & Supplier Management Team and be part of making the BBC great! TheCommercial Team manages technology related supplier relationships for the BBC, working closely with operational colleagues. The Team maintains whole lifecycle relationships with suppliers - from maintaining contact and understanding strategic alignment and opportunity, through market engagement, contract award, live service (performance management, handling escalations and disputes as necessary) and finally exit and transition activity. We have a wide remit covering over 200 suppliers to the BBC. The number of suppliers coupled with the whole lifecycle approach to supplier management means that everyday is different as a member of this Team. This role is part of a team that it is key to enabling the Technology Group, and consequently the BBC, to achieve its strategic goals and continue to deliver exceptional services to BBC audiences.You will be part of ateam made of diverse and highly capable individuals who work together to achieve the best possible outcome from supplier relationships for the BBC. We're looking for a new memberfor our team whothrive on a challenge, want to make a difference and who are looking for a career not just a job. Role Responsibility The role of Commercial Manager is part of a team within the Technology Group specialising in technology suppliers and technologycontracts. Some activities and responsibilities include : Resolution of commercial issues, commercial negotiations and driving contractual compliance with over 200 technology suppliers. Provision of proactive commercial advice to stakeholders across the BBC. To ensure the BBC attains best value from its commercial relationships and adopts best practice in their management. In partnership with technology suppliers, to drive initiatives to achieve additional value from the BBC contracts. To assist the BBC in ensuring compliance with its responsibilities under technology contracts with suppliers and the effective resolution of any disputes. To ensure the BBC's technology strategy objectives are effectively reflected in new commercial arrangements. Are you the right candidate? Essential Significant negotiating, commercial management and contracting experience. Record of effective teamwork. Experience of managing risk andprojects in a complex environment. An approach that encompasses teamwork , proactivity, creativity, flexibility, resilience, passion and energy. Builds and maintains team standards of high performance and professionalism. Desirable In-depth knowledge of, and experience in, the broadcast, production or digital media sector. Comprehensive knowledge of current market intelligence and global media trends. Legal knowledge and experience. Package Description Band: D Contract type: Permanent Full Time Location: Flexible:London, Salford, Glasgow, Cardiff, Bristol, Birmingham, Belfast (with occasional travel to London) We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
