About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
31/05/2026
Full time
About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
30/05/2026
Full time
About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
16/05/2026
Full time
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
Job Description: The Secure by Design (SBD) Consultant team members assist in the review, development, testing and implementation of security plans, products and control techniques, including enhancement of existing processes and service offerings. The role ensures that Bank of America continuously develops cyber secure technologies that adhere to internal policies as well as industry best practices. In addition, the team may be asked to provide technical support to the client, management, and lines of business in risk assessments and implementation of appropriate data security procedures and products. Must be able to meet demands associated with managing multiple projects in a global environment. Assist with and contribute to overall SBD success. The Team The Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). Required Skills: • number of years' experience in cyber security or a technology-related field. • Experience in vulnerability assessment, security incident response, application security. • Evaluating threats/risks posed by new technologies spanning networks, hardware, software, etc. • Ability to evaluate technology to ensure cyber-secure development that adheres to internal application policy, standards, and baselines. • Experience in analyzing and responding to advanced cyber threats, technology risk and the motivation/attack vectors of each threat. • Experience in implementation of information security strategy, including compliance with industry best practices and regulatory requirements. • Excellent verbal and written communication skills. Ability to communicate with business leaders, users and tech-savvy stakeholders. • Experience with basic SharePoint usage. • Ability to take ownership of an initiative/issue through completion. • Ability to work in a collaborative environment. • Strong project management skills. • Ability to work with minimal supervision. • Ability to own and deliver on complex initiatives in a high paced, evolving environment. Optional Certifications: CISSP (ISC2), CISA, CRISC, CISM (ISACA), CCIE (Cisco), TOGAF, CCTA (McAfee), CCFP (ISC2). Desired Skills: • Bachelor's degree in Information Technology, information security or related field • Master's degree preferred • Knowledge in Application security, Risk assessments, Cloud technologies, GRC (Governance, Risk, and Compliance) with emphasis on security processes and controls • Strong analytical skills/problem solving/conceptual thinking • Ability to work with technical and non-technical business owners • Assist with internal efficiencies projects and development E very day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind- set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio- economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
24/09/2022
Full time
Job Description: The Secure by Design (SBD) Consultant team members assist in the review, development, testing and implementation of security plans, products and control techniques, including enhancement of existing processes and service offerings. The role ensures that Bank of America continuously develops cyber secure technologies that adhere to internal policies as well as industry best practices. In addition, the team may be asked to provide technical support to the client, management, and lines of business in risk assessments and implementation of appropriate data security procedures and products. Must be able to meet demands associated with managing multiple projects in a global environment. Assist with and contribute to overall SBD success. The Team The Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). Required Skills: • number of years' experience in cyber security or a technology-related field. • Experience in vulnerability assessment, security incident response, application security. • Evaluating threats/risks posed by new technologies spanning networks, hardware, software, etc. • Ability to evaluate technology to ensure cyber-secure development that adheres to internal application policy, standards, and baselines. • Experience in analyzing and responding to advanced cyber threats, technology risk and the motivation/attack vectors of each threat. • Experience in implementation of information security strategy, including compliance with industry best practices and regulatory requirements. • Excellent verbal and written communication skills. Ability to communicate with business leaders, users and tech-savvy stakeholders. • Experience with basic SharePoint usage. • Ability to take ownership of an initiative/issue through completion. • Ability to work in a collaborative environment. • Strong project management skills. • Ability to work with minimal supervision. • Ability to own and deliver on complex initiatives in a high paced, evolving environment. Optional Certifications: CISSP (ISC2), CISA, CRISC, CISM (ISACA), CCIE (Cisco), TOGAF, CCTA (McAfee), CCFP (ISC2). Desired Skills: • Bachelor's degree in Information Technology, information security or related field • Master's degree preferred • Knowledge in Application security, Risk assessments, Cloud technologies, GRC (Governance, Risk, and Compliance) with emphasis on security processes and controls • Strong analytical skills/problem solving/conceptual thinking • Ability to work with technical and non-technical business owners • Assist with internal efficiencies projects and development E very day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind- set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio- economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
