Structural REVIT Technician Peterborough Up to £45,000 + BENEFITS This is a wonderful opportunity for an experienced, Structural Revit Technician to join a forward-thinking civil and structural engineering consultancy based in Peterborough. The practice works across a diverse portfolio of projects including retail, leisure, healthcare, residential, and education buildings. With a reputation for delivering high-quality, innovative solutions, the team is looking to strengthen its BIM and Revit capability with a senior technician who can assist on project delivery and mentor junior staff. Key Responsibilities for this Structural REVIT Technician include: The production of accurate structural Revit models and drawings To develop and maintain Revit families, templates, and BIM standards Work collaboratively with architects, engineers, and contractors to ensure models are fully integrated Production of high-quality plans, sections, details, schedules etc Provide quality assurance checks on models and drawings Mentor and guide junior technicians, supporting their development in Revit workflows Contribute to the continuous improvement of BIM processes and best practices within the business Requirements of this Structural Revit Technician role include: 5+ years' experience as a Structural Revit Technician Strong proficiency in Autodesk Revit Structure with a solid understanding of structural detailing and coordination Proven track record of working on multi-disciplinary projects and delivering coordinated BIM models Knowledge of UK building standards, detailing practices, and BIM protocols Excellent attention to detail with strong problem-solving skills Strong communication and collaboration skills The successful Structural Revit Technician will be offered: Competitive salary and benefits package Flexible working options, options for career progression and payment of professional subscriptions The opportunity to work on a diverse range of projects across sectors Support for professional development and trainingBonus schemes and more! If you are interested in this position on similar roles please get in touch with MIKAELA today!
18/05/2026
Full time
Structural REVIT Technician Peterborough Up to £45,000 + BENEFITS This is a wonderful opportunity for an experienced, Structural Revit Technician to join a forward-thinking civil and structural engineering consultancy based in Peterborough. The practice works across a diverse portfolio of projects including retail, leisure, healthcare, residential, and education buildings. With a reputation for delivering high-quality, innovative solutions, the team is looking to strengthen its BIM and Revit capability with a senior technician who can assist on project delivery and mentor junior staff. Key Responsibilities for this Structural REVIT Technician include: The production of accurate structural Revit models and drawings To develop and maintain Revit families, templates, and BIM standards Work collaboratively with architects, engineers, and contractors to ensure models are fully integrated Production of high-quality plans, sections, details, schedules etc Provide quality assurance checks on models and drawings Mentor and guide junior technicians, supporting their development in Revit workflows Contribute to the continuous improvement of BIM processes and best practices within the business Requirements of this Structural Revit Technician role include: 5+ years' experience as a Structural Revit Technician Strong proficiency in Autodesk Revit Structure with a solid understanding of structural detailing and coordination Proven track record of working on multi-disciplinary projects and delivering coordinated BIM models Knowledge of UK building standards, detailing practices, and BIM protocols Excellent attention to detail with strong problem-solving skills Strong communication and collaboration skills The successful Structural Revit Technician will be offered: Competitive salary and benefits package Flexible working options, options for career progression and payment of professional subscriptions The opportunity to work on a diverse range of projects across sectors Support for professional development and trainingBonus schemes and more! If you are interested in this position on similar roles please get in touch with MIKAELA today!
Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross functional partnerships to drive technical improvements and mentor junior team members within our hyper growth start up. Qualifications 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise. Excellent communication skills, both written and verbal, capable of managing complex, high stakes customer conversations. Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root cause level. Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration. Expertise using Zendesk and Jira to manage and streamline support workflows. Preferred: deep understanding of the software development lifecycle, git, and project management tools. Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React. Key Responsibilities Own the resolution of high priority, escalated, and complex customer incidents, minimizing customer downtime. Serve as the subject matter expert (SME) for deep dive technical troubleshooting across the LinearB UI and backend-including independent review and analysis of our database and logs. Communicate in a friendly and thorough way with our geographically diverse customer base. Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high quality handoffs to the engineering team. Drive strategic cross functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements. Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team. This position includes working 3 days a week from our office. LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
18/05/2026
Full time
Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross functional partnerships to drive technical improvements and mentor junior team members within our hyper growth start up. Qualifications 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise. Excellent communication skills, both written and verbal, capable of managing complex, high stakes customer conversations. Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root cause level. Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration. Expertise using Zendesk and Jira to manage and streamline support workflows. Preferred: deep understanding of the software development lifecycle, git, and project management tools. Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React. Key Responsibilities Own the resolution of high priority, escalated, and complex customer incidents, minimizing customer downtime. Serve as the subject matter expert (SME) for deep dive technical troubleshooting across the LinearB UI and backend-including independent review and analysis of our database and logs. Communicate in a friendly and thorough way with our geographically diverse customer base. Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high quality handoffs to the engineering team. Drive strategic cross functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements. Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team. This position includes working 3 days a week from our office. LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
18/05/2026
Full time
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
Salary: Up to £30,000 plus on-call allowance Reporting to: IT Services Manager Hours: Full Time - 35 hours per week Monday to Friday - shifts between 07:00 to 18:00 with an on-call function Contract:Permanent About CDER Group Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA. Introduction This is a varied and rewarding second line IT Support Engineer role at the heart of the CDER Group IT function. You will be a key escalation point for our first line engineers, taking ownership of complex issues, driving resolution, and contributing to IT projects that make a real difference to the business. If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service to your colleagues, this could be the role for you. You will have the opportunity to mentor junior members of the team, lead on technical projects, and develop your skills through our dedicated training platforms and access to industry-recognised certifications. We believe in investing in our people and supporting them to build a long-term career in IT. What's in it for you? Gym membership contribution: we will give you up to £20 per month towards your gym membership Company pension 24/7 employee assistance programme Company sick pay Referral programme Discounts and savings available on our bespoke staff rewards platform Free onsite parking (excluding City of London) Cycle to work scheme 25 days holiday, rising to 28 Regular subsidised social events Voluntary service opportunities to a charity of your choice - up to two days per year Long service awards Enhanced family leave Working hours that are flexible Extra holiday days available to buy, up to five days per year As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week Responsibilities Providing second line technical support, acting as an escalation point for first line engineers and mentoring junior colleagues Taking ownership of complex tickets through to resolution, ensuring clear communication with end users throughout Configuring and deploying hardware including laptops, PCs, mobile phones, and body worn video cameras Managing the onboarding and offboarding of employees, including account creation, hardware deployment, and software installation Utilising Ninja RMM to provide remote support, software installation, and issue remediation Administering the Microsoft 365 platform to ensure all users have the tools they need to do their jobs effectively Maintaining and updating our IT asset database with accuracy and attention to detail Working within our ITSM ticketing system, Jira, to log, manage, and resolve a broad range of IT issues Proactively identifying problems and raising them before they impact the business Meeting and exceeding departmental SLAs, and striving for first time fix wherever possible Working within an ITIL framework and contributing to continual service improvement Participating in IT projects including infrastructure upgrades, office moves, and system rollouts Procuring equipment from approved suppliers Upskilling continuously through our training platforms, LearnUpon and Pluralsight Participating in the out-of-hours on-call rota and occasional planned maintenance outside of core hours Personal qualities and skills Education including GCSEs in Maths and English (or equivalent) is essential Relevant IT based qualification or industry-based experience Advanced Microsoft 0365 admin skills Experience of enterprise IT processes Experience of an ITSM tool Experience of working in a busy IT service desk or IT department Experience of working and exceeding SLA based targets Experience of focusing on providing excellent customer service Experience of delivering complex IT projects Technical Proficiency, a strong understanding of hardware, software, and networking is fundamental Reliable Organised Confident Team Player Take pride in presentation of work and self Take pride in ensuring accuracy and attention to detail Flexibility to work outside hours where required to meet deadlines Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department. Please contact us if you need help or more information. Be Scam Aware! Here's how to protect yourself:
17/05/2026
Full time
Salary: Up to £30,000 plus on-call allowance Reporting to: IT Services Manager Hours: Full Time - 35 hours per week Monday to Friday - shifts between 07:00 to 18:00 with an on-call function Contract:Permanent About CDER Group Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA. Introduction This is a varied and rewarding second line IT Support Engineer role at the heart of the CDER Group IT function. You will be a key escalation point for our first line engineers, taking ownership of complex issues, driving resolution, and contributing to IT projects that make a real difference to the business. If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service to your colleagues, this could be the role for you. You will have the opportunity to mentor junior members of the team, lead on technical projects, and develop your skills through our dedicated training platforms and access to industry-recognised certifications. We believe in investing in our people and supporting them to build a long-term career in IT. What's in it for you? Gym membership contribution: we will give you up to £20 per month towards your gym membership Company pension 24/7 employee assistance programme Company sick pay Referral programme Discounts and savings available on our bespoke staff rewards platform Free onsite parking (excluding City of London) Cycle to work scheme 25 days holiday, rising to 28 Regular subsidised social events Voluntary service opportunities to a charity of your choice - up to two days per year Long service awards Enhanced family leave Working hours that are flexible Extra holiday days available to buy, up to five days per year As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week Responsibilities Providing second line technical support, acting as an escalation point for first line engineers and mentoring junior colleagues Taking ownership of complex tickets through to resolution, ensuring clear communication with end users throughout Configuring and deploying hardware including laptops, PCs, mobile phones, and body worn video cameras Managing the onboarding and offboarding of employees, including account creation, hardware deployment, and software installation Utilising Ninja RMM to provide remote support, software installation, and issue remediation Administering the Microsoft 365 platform to ensure all users have the tools they need to do their jobs effectively Maintaining and updating our IT asset database with accuracy and attention to detail Working within our ITSM ticketing system, Jira, to log, manage, and resolve a broad range of IT issues Proactively identifying problems and raising them before they impact the business Meeting and exceeding departmental SLAs, and striving for first time fix wherever possible Working within an ITIL framework and contributing to continual service improvement Participating in IT projects including infrastructure upgrades, office moves, and system rollouts Procuring equipment from approved suppliers Upskilling continuously through our training platforms, LearnUpon and Pluralsight Participating in the out-of-hours on-call rota and occasional planned maintenance outside of core hours Personal qualities and skills Education including GCSEs in Maths and English (or equivalent) is essential Relevant IT based qualification or industry-based experience Advanced Microsoft 0365 admin skills Experience of enterprise IT processes Experience of an ITSM tool Experience of working in a busy IT service desk or IT department Experience of working and exceeding SLA based targets Experience of focusing on providing excellent customer service Experience of delivering complex IT projects Technical Proficiency, a strong understanding of hardware, software, and networking is fundamental Reliable Organised Confident Team Player Take pride in presentation of work and self Take pride in ensuring accuracy and attention to detail Flexibility to work outside hours where required to meet deadlines Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department. Please contact us if you need help or more information. Be Scam Aware! Here's how to protect yourself:
Wireless Network Engineer (Solutions Engineer) £55,000 - £65,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out WiFi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting WiFi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with WiFi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH273692 We are an equal opportunities company and welcome applications from all suitable candidates.
17/05/2026
Full time
Wireless Network Engineer (Solutions Engineer) £55,000 - £65,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out WiFi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting WiFi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with WiFi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH273692 We are an equal opportunities company and welcome applications from all suitable candidates.
Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross functional partnerships to drive technical improvements and mentor junior team members within our hyper growth start up. Qualifications 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise. Excellent communication skills, both written and verbal, capable of managing complex, high stakes customer conversations. Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root cause level. Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration. Expertise using Zendesk and Jira to manage and streamline support workflows. Preferred: deep understanding of the software development lifecycle, git, and project management tools. Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React. Key Responsibilities Own the resolution of high priority, escalated, and complex customer incidents, minimizing customer downtime. Serve as the subject matter expert (SME) for deep dive technical troubleshooting across the LinearB UI and backend-including independent review and analysis of our database and logs. Communicate in a friendly and thorough way with our geographically diverse customer base. Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high quality handoffs to the engineering team. Drive strategic cross functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements. Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team. This position includes working 3 days a week from our office. LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
16/05/2026
Full time
Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross functional partnerships to drive technical improvements and mentor junior team members within our hyper growth start up. Qualifications 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise. Excellent communication skills, both written and verbal, capable of managing complex, high stakes customer conversations. Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root cause level. Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration. Expertise using Zendesk and Jira to manage and streamline support workflows. Preferred: deep understanding of the software development lifecycle, git, and project management tools. Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React. Key Responsibilities Own the resolution of high priority, escalated, and complex customer incidents, minimizing customer downtime. Serve as the subject matter expert (SME) for deep dive technical troubleshooting across the LinearB UI and backend-including independent review and analysis of our database and logs. Communicate in a friendly and thorough way with our geographically diverse customer base. Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high quality handoffs to the engineering team. Drive strategic cross functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements. Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team. This position includes working 3 days a week from our office. LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
About AGI Founded in Japan, the AGI Group (AGI) is a global engineering and technology company serving high-value chemical, pharmaceutical, energy, and advanced materials industries. Built on a heritage of precision engineering and long-term partnerships, AGI has evolved from its manufacturing roots into a global solutions provider supporting customers across the entire compound lifecycle,from laboratory innovation through to pilot and production scale. With its European headquarters in Zurich,and a growing international presence across North America, Europe, and Asia, AGI combines deep processexpertisewith forward-looking digital innovation. We work alongside our customers to solve complex scientific and engineering challenges,enabling safer, smarter, and more efficient operations that accelerate the advancement of science. At AGI, we believe progress happens when engineering excellence meets intelligent integration. About AGI SDA (Synthesis, Digitalization and Automation) inRoyston, UK TheAGI Synthesis, Digitalization and Automation (SDA) division develops the software and automation platforms that power AGI's next generation of scientific and industrial systems. Based in Royston, UK, our engineers build scalable software that connects laboratory instrumentation, automation, and digital workflows,enabling scientists and engineers to design, control, andoptimizecomplex chemical processes. About the Role Are you passionate abouttechnologyand excited to see your code drive real machines? Join us and help build the next generation of lab automation used by scientists worldwide. If you love tough technical challenges, fast collaboration, and building tech that directly fuels scientific discovery,you'llfit right in.It'sa veryhands-onrole, andyou'llspend most of your time deep in code. Key Duties and Responsibilities Design and build high-quality software across desktop, embedded, and server environments Develop modern solutions that streamline workflows for chemists and support real laboratory use cases Collaborate with architects, engineers, designers, and product managers to deliver robust, user-focused features Own components, contribute to architectural decisions, and helpestablishengineering best practices Mentor juniordevelopers and support knowledge sharing across the team Continuously improve our technology stack and explore new tools and approaches What You Bring 5+ years of software development experience and a relevant degree Strong knowledge of C#, .NET, software design principles, testing, and DevOps pipelines Experience building Windows applications (XAML) Familiarity with IoT protocols (MQTT, OPC/UA) Experience working with SQL databases and ORMs; understanding of NoSQL concepts Experience with Linux OS Comfortable working with AI agents and validating AI output Some non-essential but desirable experiences include Experience building cross-platform applications using Uno Platform Knowledge of modern C++ Experience building custom Linux distributions usingYoctoProject Familiarity withcloud-basedservices, ideally Microsoft Azure What You Will Enjoy The opportunity to build and shape a growing startup Real influence on product and technical decisions Flexible, partially remote work arrangements A trust-based, supportive international engineering culture Ongoing learning and professional growth opportunities Our employees receive the following benefits 25 days holiday per year (not including bank holidays) Hybrid working (only 2 days a week in the office) Pension scheme Private health insurance (AXA) Death in service benefit Employee health and wellbeing support (EAP) Ready to help shape the future with us? We'dlove to hear from you! Send your complete application (CV, cover letter, certificates, and relevant supporting documents) to . For any questions,Joanna ishappy to help. Please note,applicants must be eligible to work inthe UK. Unfortunately, we are unable to provide visa sponsorship for this role.
15/05/2026
Full time
About AGI Founded in Japan, the AGI Group (AGI) is a global engineering and technology company serving high-value chemical, pharmaceutical, energy, and advanced materials industries. Built on a heritage of precision engineering and long-term partnerships, AGI has evolved from its manufacturing roots into a global solutions provider supporting customers across the entire compound lifecycle,from laboratory innovation through to pilot and production scale. With its European headquarters in Zurich,and a growing international presence across North America, Europe, and Asia, AGI combines deep processexpertisewith forward-looking digital innovation. We work alongside our customers to solve complex scientific and engineering challenges,enabling safer, smarter, and more efficient operations that accelerate the advancement of science. At AGI, we believe progress happens when engineering excellence meets intelligent integration. About AGI SDA (Synthesis, Digitalization and Automation) inRoyston, UK TheAGI Synthesis, Digitalization and Automation (SDA) division develops the software and automation platforms that power AGI's next generation of scientific and industrial systems. Based in Royston, UK, our engineers build scalable software that connects laboratory instrumentation, automation, and digital workflows,enabling scientists and engineers to design, control, andoptimizecomplex chemical processes. About the Role Are you passionate abouttechnologyand excited to see your code drive real machines? Join us and help build the next generation of lab automation used by scientists worldwide. If you love tough technical challenges, fast collaboration, and building tech that directly fuels scientific discovery,you'llfit right in.It'sa veryhands-onrole, andyou'llspend most of your time deep in code. Key Duties and Responsibilities Design and build high-quality software across desktop, embedded, and server environments Develop modern solutions that streamline workflows for chemists and support real laboratory use cases Collaborate with architects, engineers, designers, and product managers to deliver robust, user-focused features Own components, contribute to architectural decisions, and helpestablishengineering best practices Mentor juniordevelopers and support knowledge sharing across the team Continuously improve our technology stack and explore new tools and approaches What You Bring 5+ years of software development experience and a relevant degree Strong knowledge of C#, .NET, software design principles, testing, and DevOps pipelines Experience building Windows applications (XAML) Familiarity with IoT protocols (MQTT, OPC/UA) Experience working with SQL databases and ORMs; understanding of NoSQL concepts Experience with Linux OS Comfortable working with AI agents and validating AI output Some non-essential but desirable experiences include Experience building cross-platform applications using Uno Platform Knowledge of modern C++ Experience building custom Linux distributions usingYoctoProject Familiarity withcloud-basedservices, ideally Microsoft Azure What You Will Enjoy The opportunity to build and shape a growing startup Real influence on product and technical decisions Flexible, partially remote work arrangements A trust-based, supportive international engineering culture Ongoing learning and professional growth opportunities Our employees receive the following benefits 25 days holiday per year (not including bank holidays) Hybrid working (only 2 days a week in the office) Pension scheme Private health insurance (AXA) Death in service benefit Employee health and wellbeing support (EAP) Ready to help shape the future with us? We'dlove to hear from you! Send your complete application (CV, cover letter, certificates, and relevant supporting documents) to . For any questions,Joanna ishappy to help. Please note,applicants must be eligible to work inthe UK. Unfortunately, we are unable to provide visa sponsorship for this role.
The Role We are hiring a Senior Software Engineer to join our Trusted Enterprise Platform team and build the systems that keep Multiverse secure, compliant, and architecturally sound as we scale. You will build and maintain the foundational services that every product team depends on but few users ever see: authentication and single sign-on, safe release infrastructure, notification delivery, universal preference management, and the technical surface area where regulatory obligations like GDPR become working code. Your work will be the reason other engineers can ship with confidence and customers can trust us with their data. We are looking for a full-stack engineer who leans towards the backend and finds satisfaction in providing leverage. You are the kind of person who enjoys building a platform capability leveraged by ten teams, but serving thousands. You care about getting the abstractions right, because you know that a poorly designed auth flow or a leaky preference centre creates problems that compound across the entire organisation. The Challenge: Your First 6 Months Months 1 to 2: Learn the platform landscape, understand our auth and identity systems end to end, and ship your first meaningful contribution to one of the core services. Months 3 to 4: Take ownership of a workstream, whether that is improving SSO integration, building out safe release infrastructure, or advancing the preference centre. Start influencing architectural decisions. Months 5 to 6: You are a trusted owner of one or more platform domains. You are shaping the roadmap, mentoring teammates, and your work is visibly reducing friction and risk for product teams across the organisation. Your Impact As a Senior SWE, you are a force multiplier whose influence extends beyond your immediate tasks. Technical Excellence: You will produce clean, extensible code that serves as a best-practice example for the squad, possessing a strong understanding of non-functional requirements like security and scalability. System Ownership: You won't just launch bugs-free code; you will ensure proactive monitoring is in place, defining new technical metrics to guarantee the health of Multiverse's systems. Strategic Execution: You will advocate for incremental delivery, taking a fail-fast approach to complex problems and helping the squad manage technical debt effectively. Mentorship & Uplift: You will actively mentor more junior members, conducting thoughtful code reviews and producing documentation that helps others ramp up quickly. Cross-Functional Influence: You will engage stakeholders directly to understand their problems, building strong relationships to achieve business objectives across several squads. How We Work With AI At Multiverse, AI is our engine, not an add-on. We want every engineer to use AI tooling as a core part of how they work, not as an experiment or a side interest. That means using AI-assisted development tools daily to write, review, and debug code faster. It means reaching for an LLM before reaching for Stack Overflow. It means being willing to prototype internal automations that save the team hours, not just yourself. You should be genuinely curious about how AI is reshaping software development, comfortable adopting new tools as they emerge, and excited about the idea that infrastructure and platform work will look meaningfully different in two years than it does today. Operating Principles in Action Solve for Customer Value: You prioritize the balance between high security and user friction. You design identity flows that protect our customers without slowing them down. Drivers, Not Passengers: You don't wait for a legal "requirement" to fix a privacy flaw. You lead the solution, ensuring compliance is an architectural feature, not an afterthought. Be Decisive, Even in Ambiguity: You are comfortable launching "imperfect" platform tools to get internal feedback early, course-correcting quickly based on how other engineers use your APIs. AI to Deliver Outcomes: You treat AI as our engine. You look for opportunities to integrate LLMs or AI-augmented tooling into our developer workflows to accelerate our platform's maturity. Your Requirements What We Are Looking For Technical Foundation Backend Center of Gravity: 5+ years of experience with a focus on data models, APIs, and system boundaries. Cloud-Native Instincts: Deep comfort with AWS, containerization (Docker/Kubernetes/ECS), and Infrastructure-as-Code. Clean Code: A track record of writing modular, tested, and readable code in TypeScript, Python, or Elixir. Technical Leadership & Mindset Product Mindset for Platforms: You treat internal engineers as your users, caring deeply about developer ergonomics and API documentation. Identity Experts: Hands-on experience building or significantly contributing to auth and identity systems in a B2B org (SSO, SAML, OAuth). Release Architects: You understand the difference between deployment and release and have managed enterprise release cycles at scale. What Would Set You Apart Experience with event-driven architectures (Kafka, RabbitMQ, SQS). A history of extracting shared services from monolithic codebases. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
15/05/2026
Full time
The Role We are hiring a Senior Software Engineer to join our Trusted Enterprise Platform team and build the systems that keep Multiverse secure, compliant, and architecturally sound as we scale. You will build and maintain the foundational services that every product team depends on but few users ever see: authentication and single sign-on, safe release infrastructure, notification delivery, universal preference management, and the technical surface area where regulatory obligations like GDPR become working code. Your work will be the reason other engineers can ship with confidence and customers can trust us with their data. We are looking for a full-stack engineer who leans towards the backend and finds satisfaction in providing leverage. You are the kind of person who enjoys building a platform capability leveraged by ten teams, but serving thousands. You care about getting the abstractions right, because you know that a poorly designed auth flow or a leaky preference centre creates problems that compound across the entire organisation. The Challenge: Your First 6 Months Months 1 to 2: Learn the platform landscape, understand our auth and identity systems end to end, and ship your first meaningful contribution to one of the core services. Months 3 to 4: Take ownership of a workstream, whether that is improving SSO integration, building out safe release infrastructure, or advancing the preference centre. Start influencing architectural decisions. Months 5 to 6: You are a trusted owner of one or more platform domains. You are shaping the roadmap, mentoring teammates, and your work is visibly reducing friction and risk for product teams across the organisation. Your Impact As a Senior SWE, you are a force multiplier whose influence extends beyond your immediate tasks. Technical Excellence: You will produce clean, extensible code that serves as a best-practice example for the squad, possessing a strong understanding of non-functional requirements like security and scalability. System Ownership: You won't just launch bugs-free code; you will ensure proactive monitoring is in place, defining new technical metrics to guarantee the health of Multiverse's systems. Strategic Execution: You will advocate for incremental delivery, taking a fail-fast approach to complex problems and helping the squad manage technical debt effectively. Mentorship & Uplift: You will actively mentor more junior members, conducting thoughtful code reviews and producing documentation that helps others ramp up quickly. Cross-Functional Influence: You will engage stakeholders directly to understand their problems, building strong relationships to achieve business objectives across several squads. How We Work With AI At Multiverse, AI is our engine, not an add-on. We want every engineer to use AI tooling as a core part of how they work, not as an experiment or a side interest. That means using AI-assisted development tools daily to write, review, and debug code faster. It means reaching for an LLM before reaching for Stack Overflow. It means being willing to prototype internal automations that save the team hours, not just yourself. You should be genuinely curious about how AI is reshaping software development, comfortable adopting new tools as they emerge, and excited about the idea that infrastructure and platform work will look meaningfully different in two years than it does today. Operating Principles in Action Solve for Customer Value: You prioritize the balance between high security and user friction. You design identity flows that protect our customers without slowing them down. Drivers, Not Passengers: You don't wait for a legal "requirement" to fix a privacy flaw. You lead the solution, ensuring compliance is an architectural feature, not an afterthought. Be Decisive, Even in Ambiguity: You are comfortable launching "imperfect" platform tools to get internal feedback early, course-correcting quickly based on how other engineers use your APIs. AI to Deliver Outcomes: You treat AI as our engine. You look for opportunities to integrate LLMs or AI-augmented tooling into our developer workflows to accelerate our platform's maturity. Your Requirements What We Are Looking For Technical Foundation Backend Center of Gravity: 5+ years of experience with a focus on data models, APIs, and system boundaries. Cloud-Native Instincts: Deep comfort with AWS, containerization (Docker/Kubernetes/ECS), and Infrastructure-as-Code. Clean Code: A track record of writing modular, tested, and readable code in TypeScript, Python, or Elixir. Technical Leadership & Mindset Product Mindset for Platforms: You treat internal engineers as your users, caring deeply about developer ergonomics and API documentation. Identity Experts: Hands-on experience building or significantly contributing to auth and identity systems in a B2B org (SSO, SAML, OAuth). Release Architects: You understand the difference between deployment and release and have managed enterprise release cycles at scale. What Would Set You Apart Experience with event-driven architectures (Kafka, RabbitMQ, SQS). A history of extracting shared services from monolithic codebases. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Civic is a team of system thinkers in the built environment, creating positive impact for people, places and the planet. We want our work to have a positive impact on the environment - helping people to live healthier, happier lives while respecting natural limits. We build without destroying, explore without exploiting, and seek to reuse rather than just consume. Above all, we listen, learn, and aim to create a lasting legacy. Thriving together, today we have a team of over 200 members working across the UK, all united by our creative belief, bringing art and science together to solve problems. Our award-winning practice has studios in Manchester, London, Leeds, Glasgow, Edinburgh and Dublin. Working as part of the IT Service Management team, providing IT administrative and technical support of our computing infrastructure across our four engineering studios. Working together with the Head of IT, you'll also be shaping business processes within IT Service Management, undertaking projects to streamline existing practices using a combination of the Service Desk portal, SharePoint, and automation tools. Responsibilities System Administration: Manage and maintain servers, networks, and other IT systems to ensure their optimal performance and security. Technical Support: Provide timely and effective technical support to end-users, troubleshooting hardware, software, and network issues. Act as an escalation point for junior members of staff where necessary. Security Management: Maintain security measures across our estate to protect our IT systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems. Backup and Disaster Recovery: Maintain backup and disaster recovery systems to ensure the integrity and availability of critical data and systems. Documentation: Create and maintain documentation for IT systems, including network diagrams, configurations, and procedures to assist IT staff. Vendor Relations: Coordinate with vendors and service providers to ensure their timely delivery and quality of services they provide to us. Team Collaboration: Collaborate with other members of the IT Team, working with the IT Management Team to implement and optimise IT solutions. Training and Knowledge Sharing: Provide training and guidance to junior IT staff and end-users on IT systems and best practice. Managing Intune policies and device deployments. Handling Defender alerts and supporting our security posture. Administering Azure/Entra ID users, groups, and Conditional Access. Is this you? Passionate about IT and how it can be used for problem solving, great inter-personal skill, being able to communicate technical issues clearly and effectively to non technical staff. You will be qualified in IT (Degree/GCSE/A-Levels). You'll be a creative thinker, passionate and enthusiastic to help grow and develop your team. Your collaborative and helpful outlook will thrive within this innovative practice making a positive impact to the business. Our commitment to DEI Civic is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful. Nurturing an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all. We encourage applications from individuals who bring diverse perspectives and are passionate about contributing to an equitable and respectful work environment. A fair and competitive salary, taking into consideration market rates and your experience level Flexibility. Our core hours are between 10:30am-4:30pm, with an early Friday finish! Hybrid working. Most of our full-time employees come into the studio 3 days a week Generous holidays! 26 days of annual leave, plus bank holidays (pro rata for part time employees). An extra day when you reach 3 years' service, and another at 5 years! Holiday options. Buy or sell a week of holiday each year, or create a sabbatical pot by banking a week's holiday for 3 years to take a month off on year 4! Enhanced Family Leave. Enhanced maternity, paternity, adoption, shared parental and neonatal care leave pay, plus 2 days paid dependency leave and 1 week paid carers leave Wellbeing support. Mental health first aider support, mindfulness sessions and access to our Employee Assistance Programme (EAP) Health benefits. Life Assurance, Health Care Cash Plan, Gym discounts and free Eye tests Sick Pay. 4 weeks enhanced sick leave, plus 2 mental wellness days DEI network. An established Equity, Diversity and Inclusion network with regular team activities, plus 2 days of paid volunteering leave each year to support causes close to your heart Professional Development. Paid professional memberships, 2 days paid study leave (+ extra for exams), Chartership Preparation Courses, Chartership completion bonus, in-house 'Civic Academy' training, Management Development Programmes and a Mentorship programme for all employees Financial benefits. Access to our HMRC friendly Workplace Nursery scheme, plus enrolment to our workplace pension scheme Sustainable travel. Season Ticket Loans & National Rail Cards, plus two salary sacrifice cycle to work schemes and cycling facilities at all our studios (showers, bike racks etc).
15/05/2026
Full time
Civic is a team of system thinkers in the built environment, creating positive impact for people, places and the planet. We want our work to have a positive impact on the environment - helping people to live healthier, happier lives while respecting natural limits. We build without destroying, explore without exploiting, and seek to reuse rather than just consume. Above all, we listen, learn, and aim to create a lasting legacy. Thriving together, today we have a team of over 200 members working across the UK, all united by our creative belief, bringing art and science together to solve problems. Our award-winning practice has studios in Manchester, London, Leeds, Glasgow, Edinburgh and Dublin. Working as part of the IT Service Management team, providing IT administrative and technical support of our computing infrastructure across our four engineering studios. Working together with the Head of IT, you'll also be shaping business processes within IT Service Management, undertaking projects to streamline existing practices using a combination of the Service Desk portal, SharePoint, and automation tools. Responsibilities System Administration: Manage and maintain servers, networks, and other IT systems to ensure their optimal performance and security. Technical Support: Provide timely and effective technical support to end-users, troubleshooting hardware, software, and network issues. Act as an escalation point for junior members of staff where necessary. Security Management: Maintain security measures across our estate to protect our IT systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems. Backup and Disaster Recovery: Maintain backup and disaster recovery systems to ensure the integrity and availability of critical data and systems. Documentation: Create and maintain documentation for IT systems, including network diagrams, configurations, and procedures to assist IT staff. Vendor Relations: Coordinate with vendors and service providers to ensure their timely delivery and quality of services they provide to us. Team Collaboration: Collaborate with other members of the IT Team, working with the IT Management Team to implement and optimise IT solutions. Training and Knowledge Sharing: Provide training and guidance to junior IT staff and end-users on IT systems and best practice. Managing Intune policies and device deployments. Handling Defender alerts and supporting our security posture. Administering Azure/Entra ID users, groups, and Conditional Access. Is this you? Passionate about IT and how it can be used for problem solving, great inter-personal skill, being able to communicate technical issues clearly and effectively to non technical staff. You will be qualified in IT (Degree/GCSE/A-Levels). You'll be a creative thinker, passionate and enthusiastic to help grow and develop your team. Your collaborative and helpful outlook will thrive within this innovative practice making a positive impact to the business. Our commitment to DEI Civic is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful. Nurturing an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all. We encourage applications from individuals who bring diverse perspectives and are passionate about contributing to an equitable and respectful work environment. A fair and competitive salary, taking into consideration market rates and your experience level Flexibility. Our core hours are between 10:30am-4:30pm, with an early Friday finish! Hybrid working. Most of our full-time employees come into the studio 3 days a week Generous holidays! 26 days of annual leave, plus bank holidays (pro rata for part time employees). An extra day when you reach 3 years' service, and another at 5 years! Holiday options. Buy or sell a week of holiday each year, or create a sabbatical pot by banking a week's holiday for 3 years to take a month off on year 4! Enhanced Family Leave. Enhanced maternity, paternity, adoption, shared parental and neonatal care leave pay, plus 2 days paid dependency leave and 1 week paid carers leave Wellbeing support. Mental health first aider support, mindfulness sessions and access to our Employee Assistance Programme (EAP) Health benefits. Life Assurance, Health Care Cash Plan, Gym discounts and free Eye tests Sick Pay. 4 weeks enhanced sick leave, plus 2 mental wellness days DEI network. An established Equity, Diversity and Inclusion network with regular team activities, plus 2 days of paid volunteering leave each year to support causes close to your heart Professional Development. Paid professional memberships, 2 days paid study leave (+ extra for exams), Chartership Preparation Courses, Chartership completion bonus, in-house 'Civic Academy' training, Management Development Programmes and a Mentorship programme for all employees Financial benefits. Access to our HMRC friendly Workplace Nursery scheme, plus enrolment to our workplace pension scheme Sustainable travel. Season Ticket Loans & National Rail Cards, plus two salary sacrifice cycle to work schemes and cycling facilities at all our studios (showers, bike racks etc).
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
14/05/2026
Full time
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
We have an opportunity for an IT Support Engineer to work alongside our IT team; Director of Digital Strategy, IT Systems Manager, Data Manager and other Support Engineers at City of London School. You will also work closely with our City of London School for Girls, City Junior School and the wider City of London Corporations IT Services. You will be part of a growing team, who are going through exciting transitions with the opportunity to lead on a variety of projects. We offer developmental opportunities and training to ensure you are continuously being challenged and fulfilled in your new role. You will play an important part in supporting the operations, help desk system and providing 1st and 2nd line responses to a range of clients, staff, students, and other end-users within the organisation. You will have excellent customer service skills, strong communication, the technical ability to problem solve user queries and familiarity with Microsoft 365, Teams, Active Directory and Sophos Enterprise. City Schools is committed to Equal Opportunities and welcomes applications from all sections of the community, and we look forward to receiving yours. We reserve the right to appoint before this deadline and encourage early applications. City Schools is committed to safeguarding and promoting the welfare of young people and requires the same commitment from all their staff. Appointments are subject to satisfactory references, the receipt of an enhanced Disclosure and Barring Service certificate, medical clearance, confirmation of the right to work in the UK and overseas police checks where necessary. The schools undertake further checks as necessary including prohibition from teaching and management checks. This post is exempt from the Rehabilitation of Offenders Act 1974. Closing Date: Friday 29 May (9am) Interview Date: First Round - 5 June Second Round - 10 June
14/05/2026
Full time
We have an opportunity for an IT Support Engineer to work alongside our IT team; Director of Digital Strategy, IT Systems Manager, Data Manager and other Support Engineers at City of London School. You will also work closely with our City of London School for Girls, City Junior School and the wider City of London Corporations IT Services. You will be part of a growing team, who are going through exciting transitions with the opportunity to lead on a variety of projects. We offer developmental opportunities and training to ensure you are continuously being challenged and fulfilled in your new role. You will play an important part in supporting the operations, help desk system and providing 1st and 2nd line responses to a range of clients, staff, students, and other end-users within the organisation. You will have excellent customer service skills, strong communication, the technical ability to problem solve user queries and familiarity with Microsoft 365, Teams, Active Directory and Sophos Enterprise. City Schools is committed to Equal Opportunities and welcomes applications from all sections of the community, and we look forward to receiving yours. We reserve the right to appoint before this deadline and encourage early applications. City Schools is committed to safeguarding and promoting the welfare of young people and requires the same commitment from all their staff. Appointments are subject to satisfactory references, the receipt of an enhanced Disclosure and Barring Service certificate, medical clearance, confirmation of the right to work in the UK and overseas police checks where necessary. The schools undertake further checks as necessary including prohibition from teaching and management checks. This post is exempt from the Rehabilitation of Offenders Act 1974. Closing Date: Friday 29 May (9am) Interview Date: First Round - 5 June Second Round - 10 June
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing We're looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we're seeking someone who naturally puts the customer at the heart of everything they do. You'll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer first mindset, you'll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team. We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible. Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k. Day-to-day responsibilities Act as a technical escalation point and support junior team members through guidance and knowledge sharing. Deliver high quality technical support that reflects our commitment to exceptional customer experience. Keep customers clearly and proactively informed throughout the lifecycle of their tickets. Apply ITIL principles to ensure consistent, reliable, customer focused service delivery. Take ownership of issues to ensure timely, effective resolution. Contribute to the improvement, testing, and documentation of processes that enhance service quality. Work collaboratively with other teams to provide a seamless, joined up customer experience. Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day to day basis: Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper V / NAS / SAN Storage Telephony: Microsoft Teams / Mitel Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell Desktops: Windows / MacOS Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
13/05/2026
Full time
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing We're looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we're seeking someone who naturally puts the customer at the heart of everything they do. You'll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer first mindset, you'll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team. We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible. Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k. Day-to-day responsibilities Act as a technical escalation point and support junior team members through guidance and knowledge sharing. Deliver high quality technical support that reflects our commitment to exceptional customer experience. Keep customers clearly and proactively informed throughout the lifecycle of their tickets. Apply ITIL principles to ensure consistent, reliable, customer focused service delivery. Take ownership of issues to ensure timely, effective resolution. Contribute to the improvement, testing, and documentation of processes that enhance service quality. Work collaboratively with other teams to provide a seamless, joined up customer experience. Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day to day basis: Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper V / NAS / SAN Storage Telephony: Microsoft Teams / Mitel Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell Desktops: Windows / MacOS Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
11/05/2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Wireless Network Engineer (Solutions Engineer) £55,000 - £65,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On Site Facilities, Free Parking and More) Farnborough, Hampshire (Office based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award winning business where you can take technical ownership, work on genuinely interesting project based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out WiFi surveys, and contribute to high quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting WiFi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in date not required) Strong experience with WiFi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH273692 We are an equal opportunities company and welcome applications from all suitable candidates.
11/05/2026
Full time
Wireless Network Engineer (Solutions Engineer) £55,000 - £65,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On Site Facilities, Free Parking and More) Farnborough, Hampshire (Office based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award winning business where you can take technical ownership, work on genuinely interesting project based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out WiFi surveys, and contribute to high quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting WiFi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in date not required) Strong experience with WiFi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH273692 We are an equal opportunities company and welcome applications from all suitable candidates.
Purpose & Scope of the Role Join a growing Geo-Environmental team of around 100 specialists across the UK and Ireland, delivering expertise in ground investigation, land quality & remediation, and groundwater & geothermal services. This role supports continued expansion in Northern Ireland, focusing on technically robust delivery and sustainable growth across sectors including Energy, Water, Defence, Nuclear and Property. You will contribute to strengthening regional capability, enhancing client relationships and delivering high-quality, commercially successful projects, primarily in Northern Ireland with collaboration opportunities across the wider business. Your Impact in this Position You will play a central role in shaping project outcomes from early-stage assessment through to detailed geotechnical design and reporting. Your work will directly influence safe, sustainable development by managing ground risk and delivering practical engineering solutions. At Principal level, you will also drive regional growth, lead client relationships and contribute to strategic direction, helping expand both capability and market presence. Core Capabilities Technical Delivery Lead and interpret ground investigations from desk study to reporting Develop Conceptual Site Models and deliver Phase 1 & 2 assessments Provide geotechnical analysis, design recommendations and reporting (GIR/GDR) Advise on foundations, earthworks, slope stability and ground improvement Ensure compliance with BS5930, Eurocode 7 and relevant standards Project & Commercial Management Prepare proposals, manage budgets and deliver profitable projects Oversee subcontractors and laboratory services Maintain strong financial control and programme delivery Champion high standards of health, safety and environmental management Business Development & Growth Build and maintain strong client relationships across Northern Ireland Identify and secure opportunities across key sectors Support frameworks, tenders and regional growth initiatives Represent the business at client and industry engagements Leadership & Mentoring Support and mentor junior team members Contribute to technical excellence and quality assurance At Principal level, provide line management and support Chartership development Help shape and grow the regional team Strategic & Regional Leadership (Principal level) Lead client accounts and regional growth strategy Drive financial performance and forecastingContribute to pricing strategy and workload planning Support cross-disciplinary collaboration and service expansion Skills, Qualifications & Experience Degree (ideally MSc) in Engineering Geology, Geotechnical or Civil Engineering, with strong experience in ground investigation and geotechnical interpretation. Excellent technical judgement, report writing and client-facing skills are required, alongside a solid understanding of health, safety and environmental practice. Chartered status (or working towards) is beneficial. For Principal level, experience in winning work, leading projects and managing financial performance is expected. Working Environment This role is based in Belfast, with projects primarily across Northern Ireland and opportunities to collaborate across Ireland and Great Britain. Flexible and hybrid working options are available, including part-time and job share arrangements. Expect a balanced mix of office, site and remote working, with regular in office collaboration to support team development and project delivery. Equality & Diversity Statement In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day to day role.
11/05/2026
Full time
Purpose & Scope of the Role Join a growing Geo-Environmental team of around 100 specialists across the UK and Ireland, delivering expertise in ground investigation, land quality & remediation, and groundwater & geothermal services. This role supports continued expansion in Northern Ireland, focusing on technically robust delivery and sustainable growth across sectors including Energy, Water, Defence, Nuclear and Property. You will contribute to strengthening regional capability, enhancing client relationships and delivering high-quality, commercially successful projects, primarily in Northern Ireland with collaboration opportunities across the wider business. Your Impact in this Position You will play a central role in shaping project outcomes from early-stage assessment through to detailed geotechnical design and reporting. Your work will directly influence safe, sustainable development by managing ground risk and delivering practical engineering solutions. At Principal level, you will also drive regional growth, lead client relationships and contribute to strategic direction, helping expand both capability and market presence. Core Capabilities Technical Delivery Lead and interpret ground investigations from desk study to reporting Develop Conceptual Site Models and deliver Phase 1 & 2 assessments Provide geotechnical analysis, design recommendations and reporting (GIR/GDR) Advise on foundations, earthworks, slope stability and ground improvement Ensure compliance with BS5930, Eurocode 7 and relevant standards Project & Commercial Management Prepare proposals, manage budgets and deliver profitable projects Oversee subcontractors and laboratory services Maintain strong financial control and programme delivery Champion high standards of health, safety and environmental management Business Development & Growth Build and maintain strong client relationships across Northern Ireland Identify and secure opportunities across key sectors Support frameworks, tenders and regional growth initiatives Represent the business at client and industry engagements Leadership & Mentoring Support and mentor junior team members Contribute to technical excellence and quality assurance At Principal level, provide line management and support Chartership development Help shape and grow the regional team Strategic & Regional Leadership (Principal level) Lead client accounts and regional growth strategy Drive financial performance and forecastingContribute to pricing strategy and workload planning Support cross-disciplinary collaboration and service expansion Skills, Qualifications & Experience Degree (ideally MSc) in Engineering Geology, Geotechnical or Civil Engineering, with strong experience in ground investigation and geotechnical interpretation. Excellent technical judgement, report writing and client-facing skills are required, alongside a solid understanding of health, safety and environmental practice. Chartered status (or working towards) is beneficial. For Principal level, experience in winning work, leading projects and managing financial performance is expected. Working Environment This role is based in Belfast, with projects primarily across Northern Ireland and opportunities to collaborate across Ireland and Great Britain. Flexible and hybrid working options are available, including part-time and job share arrangements. Expect a balanced mix of office, site and remote working, with regular in office collaboration to support team development and project delivery. Equality & Diversity Statement In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day to day role.
Vorboss is building the future of business infrastructure in London. We started by building London's largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection. We're proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be 'the best job that someone ever had', regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust. Role overview Vorboss is looking for a Team Leader Senior Network Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. The senior network engineers will be required to interact with customers, as well as being an escalation point for the Junior Network Engineers, and other members of the team, when issues arise. Key responsibilities To build, manage and develop a strong ISP networking team providing customer centric services. To be responsible for and manage operational systems, processes and procedures as required. To troubleshoot complex technical issues, working with customers and third party suppliers. To mentor, train and assist Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations. To develop, manage and maintain technical processes, procedures, protocols, and build a comprehensive knowledge base. To manage and maintain up to date detailed documentation for the Network Infrastructure. To commission, maintain and upgrade our Network Infrastructure. To manage changes to the Network Infrastructure as and when required. To always be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned. To effectively communicate orally and in writing both within the technical team, the wider organisation and to customers. The right candidate At least 5 years' experience working within a service desk within an SME / ISP / MSP environment. Proven technical team leading and hands on network engineering experience. Current working knowledge of routing, switching & wireless technologies. Solid understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment. Excellent knowledge and experience of networking standards, protocols, and technologies. Extensive experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments. Experience with scripting/programming languages. Experience with building network automation tools. Experience with DDoS mitigation solutions. Knowledge of PCI DSS, ISO 27001, ITIL or equivalent certification frameworks. Desired skills CCNA CCNP JNCIA Junos, Fortinet NSE 1 and 2 Degree educated or equivalent work experience Knowledge of CRM/ERPs like Oracle/Salesforce Personal Attributes Strong team leading, troubleshooting and analytical skills Ability to manage multiple priorities in a fast paced MSP environment Proactive mindset with a commitment to continuous learning and improvement Methodical, organised, and detail focused Customer focused with excellent verbal and written communication skills Benefits Employee Share Plan Company pension scheme 25 days of annual leave allowance that increases with years served (excluding bank holidays) Access to Spill, our mental health support partner Cycle to work scheme Half price gym memberships through the healthcare provider Free eye test Hastee app, to help manage your salary and finances Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
11/05/2026
Full time
Vorboss is building the future of business infrastructure in London. We started by building London's largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection. We're proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be 'the best job that someone ever had', regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust. Role overview Vorboss is looking for a Team Leader Senior Network Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. The senior network engineers will be required to interact with customers, as well as being an escalation point for the Junior Network Engineers, and other members of the team, when issues arise. Key responsibilities To build, manage and develop a strong ISP networking team providing customer centric services. To be responsible for and manage operational systems, processes and procedures as required. To troubleshoot complex technical issues, working with customers and third party suppliers. To mentor, train and assist Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations. To develop, manage and maintain technical processes, procedures, protocols, and build a comprehensive knowledge base. To manage and maintain up to date detailed documentation for the Network Infrastructure. To commission, maintain and upgrade our Network Infrastructure. To manage changes to the Network Infrastructure as and when required. To always be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned. To effectively communicate orally and in writing both within the technical team, the wider organisation and to customers. The right candidate At least 5 years' experience working within a service desk within an SME / ISP / MSP environment. Proven technical team leading and hands on network engineering experience. Current working knowledge of routing, switching & wireless technologies. Solid understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment. Excellent knowledge and experience of networking standards, protocols, and technologies. Extensive experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments. Experience with scripting/programming languages. Experience with building network automation tools. Experience with DDoS mitigation solutions. Knowledge of PCI DSS, ISO 27001, ITIL or equivalent certification frameworks. Desired skills CCNA CCNP JNCIA Junos, Fortinet NSE 1 and 2 Degree educated or equivalent work experience Knowledge of CRM/ERPs like Oracle/Salesforce Personal Attributes Strong team leading, troubleshooting and analytical skills Ability to manage multiple priorities in a fast paced MSP environment Proactive mindset with a commitment to continuous learning and improvement Methodical, organised, and detail focused Customer focused with excellent verbal and written communication skills Benefits Employee Share Plan Company pension scheme 25 days of annual leave allowance that increases with years served (excluding bank holidays) Access to Spill, our mental health support partner Cycle to work scheme Half price gym memberships through the healthcare provider Free eye test Hastee app, to help manage your salary and finances Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The Senior UX Designer plays a strategic and hands-on role in shaping intuitive, accessible, and effective digital experiences across Janus Henderson's global ecosystem. They serve as a design leader who partners across teams, drives UX strategy, contributes to the design system, and elevates design quality through thoughtful execution, research-informed decisions, and cross-functional influence. You will: Lead UX strategy and define design approaches for complex digital initiatives. Design user flows, wireframes, prototypes, and high-fidelity solutions that elevate digital experiences. Champion accessibility and inclusive design, ensuring adherence to WCAG standards and best practices. Drive contributions to the JHI Design System including patterns, components, and usage guidance. Collaborate closely with marketing, product, engineering, content, and brand partners. Translate business goals, analytics insights, and user needs into clear UX recommendations. Guide stakeholders toward user-centered decisions through storytelling and structured rationale. Participate in and support all phases of the UX lifecycle. Maintain strong quality standards-mobile-first design, consistency, detail, and craft. Stay current with UX methodologies, tools, trends, and emerging best practices. Leadership & Collaboration Lead cross-functional workshops, discovery efforts, and design reviews. Mentor junior and mid-level designers, sharing knowledge and elevating team capability. Influence the broader organization through UX advocacy and thought leadership. Manage expectations, timelines, and communication with stakeholders across regions and teams. Success Measures Delivery of experiences that improve engagement, usability, and business outcomes Increased adoption, quality, and consistency within the JHI Design System. Positive stakeholder alignment and cross-functional collaboration outcomes Demonstrated leadership through ownership, initiative, and strategic impact Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Prior UX design experience creating digital experiences Expertise in Figma and modern prototyping and research tools Deep knowledge of UX strategy, interaction design, responsive design, and accessibility Strong communicator able to simplify complexity and influence at all levels Experience working with or contributing to a design system Familiarity with HTML/CSS is a plus Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
10/05/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The Senior UX Designer plays a strategic and hands-on role in shaping intuitive, accessible, and effective digital experiences across Janus Henderson's global ecosystem. They serve as a design leader who partners across teams, drives UX strategy, contributes to the design system, and elevates design quality through thoughtful execution, research-informed decisions, and cross-functional influence. You will: Lead UX strategy and define design approaches for complex digital initiatives. Design user flows, wireframes, prototypes, and high-fidelity solutions that elevate digital experiences. Champion accessibility and inclusive design, ensuring adherence to WCAG standards and best practices. Drive contributions to the JHI Design System including patterns, components, and usage guidance. Collaborate closely with marketing, product, engineering, content, and brand partners. Translate business goals, analytics insights, and user needs into clear UX recommendations. Guide stakeholders toward user-centered decisions through storytelling and structured rationale. Participate in and support all phases of the UX lifecycle. Maintain strong quality standards-mobile-first design, consistency, detail, and craft. Stay current with UX methodologies, tools, trends, and emerging best practices. Leadership & Collaboration Lead cross-functional workshops, discovery efforts, and design reviews. Mentor junior and mid-level designers, sharing knowledge and elevating team capability. Influence the broader organization through UX advocacy and thought leadership. Manage expectations, timelines, and communication with stakeholders across regions and teams. Success Measures Delivery of experiences that improve engagement, usability, and business outcomes Increased adoption, quality, and consistency within the JHI Design System. Positive stakeholder alignment and cross-functional collaboration outcomes Demonstrated leadership through ownership, initiative, and strategic impact Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Prior UX design experience creating digital experiences Expertise in Figma and modern prototyping and research tools Deep knowledge of UX strategy, interaction design, responsive design, and accessibility Strong communicator able to simplify complexity and influence at all levels Experience working with or contributing to a design system Familiarity with HTML/CSS is a plus Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
MCS is partnering with a prominent communications provider that is currently expanding its technical operations. Following a recent vacancy, they are seeking a hands on, technically minded individual to join their dedicated team of four as a Field Telecoms Engineer. This is a field active position involving a mix of desk based support and on site, managing everything from small business setups to massive enterprise environments with over 1,000 telephones. Requirements Technical Interest: Open to individuals ranging from junior level to highly experienced; full training is provided on new products. Service Mindset: Ability to provide day to day support for infrastructure and diverse customers. Compliance: Adhering to strict policies and procedures within an ISO accredited environment (ISO9001 and ISO27001). Driving License: A full, current driving license is essential to fulfil the requirements of this role. Flexibility: Being part of a 24 hour call out rota is required to assist other engineers and maintain customer service levels. Your Responsibilities Field Servicing: Carrying out the installation, configuration, and commissioning of solutions at customer sites. Operational Support: Providing technical support for deployed solutions, extending from telecoms into data networks. Customer Interaction: Planning and coordinating effective training to ensure customers understand the benefits of their products. Documentation: Completing required reporting and time management documentation within agreed time frames. Logistics: Planning and organising travel and accommodation requirements for site visits as needed. Why This Role? This company manages critical infrastructure. You will be ramped up to handle enterprise style customers, offering a genuine path for professional development and technical longevity, however previous enterprise experience is highly desirable. What's on Offer Salary: £32,000 - £40,000 Depending on Experience Position: Full time, Permanent. Vehicle: Company vehicle provided or an allowance for a personal vehicle. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
10/05/2026
Full time
MCS is partnering with a prominent communications provider that is currently expanding its technical operations. Following a recent vacancy, they are seeking a hands on, technically minded individual to join their dedicated team of four as a Field Telecoms Engineer. This is a field active position involving a mix of desk based support and on site, managing everything from small business setups to massive enterprise environments with over 1,000 telephones. Requirements Technical Interest: Open to individuals ranging from junior level to highly experienced; full training is provided on new products. Service Mindset: Ability to provide day to day support for infrastructure and diverse customers. Compliance: Adhering to strict policies and procedures within an ISO accredited environment (ISO9001 and ISO27001). Driving License: A full, current driving license is essential to fulfil the requirements of this role. Flexibility: Being part of a 24 hour call out rota is required to assist other engineers and maintain customer service levels. Your Responsibilities Field Servicing: Carrying out the installation, configuration, and commissioning of solutions at customer sites. Operational Support: Providing technical support for deployed solutions, extending from telecoms into data networks. Customer Interaction: Planning and coordinating effective training to ensure customers understand the benefits of their products. Documentation: Completing required reporting and time management documentation within agreed time frames. Logistics: Planning and organising travel and accommodation requirements for site visits as needed. Why This Role? This company manages critical infrastructure. You will be ramped up to handle enterprise style customers, offering a genuine path for professional development and technical longevity, however previous enterprise experience is highly desirable. What's on Offer Salary: £32,000 - £40,000 Depending on Experience Position: Full time, Permanent. Vehicle: Company vehicle provided or an allowance for a personal vehicle. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Critical Infrastructure Engineers - Electrical page is loaded Critical Infrastructure Engineers - Electricallocations: GB.Epsom.Woodcote Grove: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-152443 Job Description OverviewThe AtkinsRéalis Building Design Practice team are looking for experienced Associate Director/Associate/Principal/Senior Critical Infrastructure Electrical Design Engineers to join the Epsom or London team to support project delivery across the UK.We work across multiple sectors including aviation, residential, commercial, education, healthcare, transportation, defence, and energy. Experience in defence and energy sectors would be of benefit to the role. Your role Ensuring an understanding of project briefs. Design and specification of electrical systems - LV & MV power systems, earthing, renewable technology (PV / BESS etc), connection of these technologies to the Grid network, and a general understanding of electrical building services systems. Carry out (and/or managing of others), in the production of detailed calculations using industry standard software tools including Trimble Prodesign, ETAP, PV design tools, etc. Preparing technical specifications. Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit. Site surveys, inspections and monitor site works. Report and technical note writing. Maintaining complete records and archives to company standards. Adherence to quality, environmental and governance processes. Assist with technical development of junior staff. Office Location AtkinsRéalis offers semi-flexible working, you would be required to attend your home office for at least 3 days a week, or site as required. About you Qualification in Engineering / Electrical Engineering or related subjects. Chartered Engineer with CIBSE or IET preferred. Good level of computer literacy in a range of software tools including ETAP, Amtech/Prodesign, Dialux/Relux, NBS and Microsoft packages. Familiar with energy reduction methods and approaches to decarbonising new and existing buildings. Design of PV Systems. Design of BESS (battery energy storage systems). Experience of working in a design consultancy and/or experience of working within a contractor design environment is essential. Detailed knowledge of appropriate technical standards. Able to take charge of project deliverables, make decisions, act on own initiative and operate in a pro-active way. Good report writing skills, experience of making presentations to and attending meetings with clients is essential. Comfortable working within time and cost budgets as agreed at project briefing meetings. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
10/05/2026
Full time
Critical Infrastructure Engineers - Electrical page is loaded Critical Infrastructure Engineers - Electricallocations: GB.Epsom.Woodcote Grove: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-152443 Job Description OverviewThe AtkinsRéalis Building Design Practice team are looking for experienced Associate Director/Associate/Principal/Senior Critical Infrastructure Electrical Design Engineers to join the Epsom or London team to support project delivery across the UK.We work across multiple sectors including aviation, residential, commercial, education, healthcare, transportation, defence, and energy. Experience in defence and energy sectors would be of benefit to the role. Your role Ensuring an understanding of project briefs. Design and specification of electrical systems - LV & MV power systems, earthing, renewable technology (PV / BESS etc), connection of these technologies to the Grid network, and a general understanding of electrical building services systems. Carry out (and/or managing of others), in the production of detailed calculations using industry standard software tools including Trimble Prodesign, ETAP, PV design tools, etc. Preparing technical specifications. Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit. Site surveys, inspections and monitor site works. Report and technical note writing. Maintaining complete records and archives to company standards. Adherence to quality, environmental and governance processes. Assist with technical development of junior staff. Office Location AtkinsRéalis offers semi-flexible working, you would be required to attend your home office for at least 3 days a week, or site as required. About you Qualification in Engineering / Electrical Engineering or related subjects. Chartered Engineer with CIBSE or IET preferred. Good level of computer literacy in a range of software tools including ETAP, Amtech/Prodesign, Dialux/Relux, NBS and Microsoft packages. Familiar with energy reduction methods and approaches to decarbonising new and existing buildings. Design of PV Systems. Design of BESS (battery energy storage systems). Experience of working in a design consultancy and/or experience of working within a contractor design environment is essential. Detailed knowledge of appropriate technical standards. Able to take charge of project deliverables, make decisions, act on own initiative and operate in a pro-active way. Good report writing skills, experience of making presentations to and attending meetings with clients is essential. Comfortable working within time and cost budgets as agreed at project briefing meetings. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Infrastructure Engineer page is loaded Infrastructure Engineerlocations: Newporttime type: Full timeposted on: Posted Todayjob requisition id: JR Job Description: LOCATION: Site Based Mon-Fri - Newport, South Wales (relocation packages offered) SECURITY CLEARANCE: Involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationals) and able to be security cleared to a UK Eyes Only SC level WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours, up to 2 additional days per month as TOIL, option to buy holidayThere are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements) Personal Development: Personalised development plan, and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)Our world is changing. And so are we. From our commitment to zero-carbon flight () to ,A new role is available for an experienced Infrastructure Engineer with particular focus on Networking, to work as part of the growing Cyber Support Engineering team at Airbus. There will be an exciting opportunity to be part of the initial rollout and set up of new Network Infrastructure followed by the long-term maintenance, evolution and support.You will be part of a growing team who support internal and external customers and as part of this varied role you will have opportunities for exposure to multiple cryptographic products and the software development process. Main responsibilities will be on-site but there will be occasional time to customer sites.Here at our lively site in Newport, you can expect a high focus on quality of life alongside supported career progression in one of the world's leading specialists in end-to-end cyber integration and high-grade encryption. On the doorstep of both the bustling capital as well as the lush Welsh countryside, our Cyber homestead has something for everyone. Become a local (if you're not one already) with our robust relocation package for renters and buyers. HOW YOU WILL CONTRIBUTE TO THE TEAM Involved in all aspects of the support of the network infrastructure including build, patching, user support, and implementing changes, all following standard ITIL processes Leading investigations and resolving issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks ABOUT YOU Driven individual who takes pride in their work Experience supporting network infrastructure Experience with: Networking, Firewall configuration, Load balancers, Windows (Server and Desktop), Virtualisation (ESXi), Patching HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request.Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Entry Level Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
09/05/2026
Full time
Infrastructure Engineer page is loaded Infrastructure Engineerlocations: Newporttime type: Full timeposted on: Posted Todayjob requisition id: JR Job Description: LOCATION: Site Based Mon-Fri - Newport, South Wales (relocation packages offered) SECURITY CLEARANCE: Involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationals) and able to be security cleared to a UK Eyes Only SC level WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours, up to 2 additional days per month as TOIL, option to buy holidayThere are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements) Personal Development: Personalised development plan, and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)Our world is changing. And so are we. From our commitment to zero-carbon flight () to ,A new role is available for an experienced Infrastructure Engineer with particular focus on Networking, to work as part of the growing Cyber Support Engineering team at Airbus. There will be an exciting opportunity to be part of the initial rollout and set up of new Network Infrastructure followed by the long-term maintenance, evolution and support.You will be part of a growing team who support internal and external customers and as part of this varied role you will have opportunities for exposure to multiple cryptographic products and the software development process. Main responsibilities will be on-site but there will be occasional time to customer sites.Here at our lively site in Newport, you can expect a high focus on quality of life alongside supported career progression in one of the world's leading specialists in end-to-end cyber integration and high-grade encryption. On the doorstep of both the bustling capital as well as the lush Welsh countryside, our Cyber homestead has something for everyone. Become a local (if you're not one already) with our robust relocation package for renters and buyers. HOW YOU WILL CONTRIBUTE TO THE TEAM Involved in all aspects of the support of the network infrastructure including build, patching, user support, and implementing changes, all following standard ITIL processes Leading investigations and resolving issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks ABOUT YOU Driven individual who takes pride in their work Experience supporting network infrastructure Experience with: Networking, Firewall configuration, Load balancers, Windows (Server and Desktop), Virtualisation (ESXi), Patching HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request.Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Entry Level Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
