6 jobs found

Head of Delivery and Service Location: London, UK (Hybrid - min 2 days per week in office) Contract: Permanent, Full-time Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a specialist cloud and platform engineering consultancy and product house helping organisations build, secure, and scale in the cloud. We work with public and private sector customers to design modern cloud platforms, embed strong engineering practices, and enable teams to deliver software faster and more reliably. Our focus is on platform engineering, DevOps, automation, and cloud-native delivery - creating foundations that balance developer velocity with security, resilience, and governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24 7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open source tools for the Kubernetes and CNCF ecosystem. We work with organisations including the Bank of England, the Home Office, London Stock Exchange and Ralph Lauren. About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia's delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short term, outcome driven work where required. This role bridges agile project delivery with ITIL aligned service management, ensuring that Appvia's customers receive outstanding outcomes from both our consulting engagements and ongoing operational services. You will own the end to end delivery lifecycle from engagement inception through to steady state service operations, building the processes, frameworks, and team capability that allow Appvia to scale delivery quality as we grow. You will be equally comfortable running a sprint planning session, chairing a Change Advisory Board, and presenting delivery performance to a customer's C suite. This is a hands on leadership role for someone who leads by example and thrives in a fast moving, growth oriented consultancy environment. Interview process - 4 stages Initial conversation with our Talent Acquisition Manager Technical Interview with the Hiring Manager Presentation with Head of Operations/Cloud Architecture Leadership Final Interview Important: As some of our public sector clients require Security Clearance, you will need to be eligible, meaning: British Citizen or ILR To have resided in the UK for at least the last 5 years Have no criminal records Have no financial irregularities Delivery Management Own the delivery management function across all customer engagements, ensuring projects are delivered on time, within budget, and to agreed scope and quality standards. Establish, continuously improve, and govern Appvia's delivery framework, embedding agile best practices (Scrum, Kanban, SAFe where appropriate) across all teams. Act as the escalation point for delivery risks, blockers, and customer concerns, working proactively to resolve issues before they impact outcomes. Partner with the sales and pre sales teams to shape engagements, define statements of work, and ensure deliverability of commercial commitments. Provide delivery governance through regular reporting, RAID management, and stakeholder communication at all levels. Coach and mentor delivery managers and scrum masters across the business, building a high performing delivery community of practice. Lead Delivery Principal Personally lead delivery on strategic, short term, outcome driven engagements such as Platform Accelerators, Landing Zone deployments, Cloud Assessments, and AI Accelerators. Act as a hands on delivery lead: facilitate ceremonies, remove impediments, and drive pace and focus in cross functional engineering teams. Define and track success metrics for each engagement, ensuring outcomes are evidenced and communicated to customers. Manage the transition from project delivery into managed service operations, ensuring seamless handover with full knowledge transfer. Managed Service Leadership Lead and grow Appvia's Managed Services capability, encompassing 24 7 cloud operations, FinOps, security monitoring, and platform management for customers across AWS, Azure, and GCP. Define and own the service management framework, incorporating ITIL best practices across the full service lifecycle: Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Knowledge Management, and Continual Service Improvement. Establish, negotiate, and manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and underpinning contracts with customers and third party providers. Own the service catalogue and ensure it accurately reflects Appvia's managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service Management, ServiceNow or equivalent) to support efficient service operations and reporting. Chair regular Service Review meetings with customers, providing performance reporting against SLAs, trend analysis, and improvement recommendations. Drive continual service improvement initiatives informed by incident trends, customer feedback, and operational data. Ensure robust Major Incident Management processes are in place, including communication protocols, post incident reviews, and root cause analysis. Own capacity and availability management, including proactive monitoring, scaling recommendations, and FinOps aligned resource optimisation. People & Culture Build, lead, and develop the delivery and service management team, ensuring adequate capacity and capability to meet growing demand. Foster a culture of accountability, transparency, and continuous improvement across delivery and service functions. Represent the delivery and service management function at leadership level, contributing to company strategy and operational planning. About You You are a senior delivery and service management leader with a strong technical grounding, exceptional stakeholder presence, and a genuine passion for agile ways of working. You thrive in client facing roles where you can influence outcomes, lead complex programmes, and own the success of long term customer partnerships. You are comfortable operating in a fast moving, growth oriented environment and can adapt to evolving client needs and service models. You'll bring: A proactive, "get things done" mindset with the ability to take ownership of delivery and service outcomes and drive through ambiguity. Strategic thinking with execution focus - able to map business strategy to delivery plan to operational reality. Customer centric orientation: someone who prioritises client value, anticipates needs, and builds trust and long term partnerships. Collaborative leadership style with the ability to work across internal teams, influence without direct authority, and build shared ownership. Technical curiosity and continuous learning - staying ahead of cloud trends, platform engineering best practices, and ITSM developments. Essential Experience 8+ years' experience in delivery management, service management, or programme leadership within a technology consultancy, managed services provider, or SaaS company. Exemplary agile practitioner with deep, hands on experience across Scrum, Kanban, and scaled agile frameworks (SAFe, LeSS, or equivalent). Experience with IT service management functions, with comprehensive knowledge of ITIL 4 (or ITIL v3) across the service lifecycle. Proven ability to define, negotiate, and manage SLAs and OLAs for managed service contracts. Experience with Major Incident Management, post incident review, and root cause analysis disciplines. Demonstrable experience as a delivery lead on complex, multi workstream cloud and platform engineering engagements. Strong understanding of cloud native technologies, DevOps practices, and platform engineering concepts (Kubernetes, infrastructure as code, CI/CD). Proven people leadership: hiring, coaching, and developing delivery managers, service managers, and scrum masters. Excellent stakeholder management - confident communicating at C suite, technical, and operational levels. Experience shaping consulting engagements, including commercial awareness around statements of work, T&M, and fixed price delivery models. Nice to Have Experience working with UK public sector clients, ideally within regulated or security cleared environments. Active SC Clearance (or previously held). Familiarity with FinOps practices and cloud cost optimisation. Experience with ISO 27001, Cyber Essentials Plus, or similar compliance frameworks. Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent agile certifications. PMP, PRINCE2, or MSP qualifications. Hands on understanding of Kubernetes, container orchestration, and cloud platform architecture (AWS, Azure, GCP). Experience building or scaling a managed services business line from early stage. Experience implementing and operating ITSM tooling (ServiceNow, Jira Service Management, or similar). . click apply for full job details

Date Posted: 2026-03-09 Country: United Kingdom Location: Warminster, Wiltshire Position Role Type: HybridAt OMNIA(R) Training, we've brought together some of the UK's most innovative defence training organisations under one powerful mission: to transform the British Army's training system and create the best-trained Army in the world.OMNIA are redefining the British Army's collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you. OMNIA is at the heart of the UK's bold Land Industrial Strategy. The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win.You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first.The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases.This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every

Job Description Are you a keen technology or business enthusiast who is looking to help us shape the future for UK citizens? We are looking for experience architecture practitioners from a consulting, design, technology, data, or business background who can help us take our clients on their journeys, transforming their business and the services they offer to a digital-first experience. As a Netcompany Managing Architect, you will be passionate about digital adoption and transformation, unlocking innovation for our clients, and providing leadership throughout the engagement. You will understand the business strategy and through your creativity and learned experience solve our client's problems through a technical solutions that drive real-world benefits. Our mantra of building services that drive societal change for the better are a testament to our delivery capability. As a generalist, you will have a holistic view of our clients' vision and how we can support them to achieve that vision fast. You will work across our organisation, engaging with our specialists where necessary to derive whole life solutions for our clients. We recognise the value of the strengths within our teams. Within this role, you will need to be a leader and able to influence through excellent communication skills. You will relish collaboration and embrace challenges. You will understand the nuances of business and be driven to find new solutions for our clients' biggest problems. We operate across both public and private sector clients and our customer base spans much of Northern Europe. We are consistently delivering societal change within these geographies and routinely win awards for our innovative work within governments across Europe. By embedding ourselves within our customers we can empathise, understand the need from our clients' perspective and innovate on their behalf through channel shift, digital transformation, operational change, and capability realisation. Location Through our locations across Europe, we help our clients imagine, deliver, and run the future, through from customer research right through to implementation. And we love doing it. This role is based in our London UK/Leeds UK offices where we have created a space for collaborative working and the ability for our teams to work in the way that suits them. When required, travel to the client site will be expected and we also offer the opportunity to work from one of our other locations. We operate flexible working on a per assignment basis only and requires the agreement of the assignment manager, whilst it is highly likely that there is some home-working possible, especially currently, we are unable to commit to any pre-defined or contractual pattern Work pattern This is a permanent opportunity, to be worked on a full-time basis. Netcompany is a results / delivery driven company, and we are looking for people as excited about delivery as we are. The minimum hours are 40 hours week with an expectation of operating the team's normal business hours. Qualifications Responsibilities We are expanding fast (20% year on year) and so are looking for people who are self-starters and take the initiative. You will be empowered to operate within your own programme, making decisions based on the facts at hand yet supported through a broad reach back into the wider organisation and our centres of excellence. You will look to continue our growth yet ensure our standards are maintained. You will be excited about the prospect of bringing your innovative ideas to fruition solving problems for some of the UK's leading organisations You will seek to change how society engages with its government services, creating affordable solutions that put citizens and communities at the centre of those services You will be excited to instill technical leadership and to take responsibility for the delivery of client solutions, products, projects, or programmes Work with our customers to align your solutions to their business strategies and help them realised value quickly through the creation of patterns, standards, and architecture roadmaps Embed yourself with our client, to understand their needs and empathise with them, working directly with and within the client organisation to get the best results Be confident to present your ideas to varying levels of stakeholders and represent Netcompany and the Netcompany brand and values Hold our teams to account, reviewing designs, providing insights, recording decisions, and identifying gaps Be comfortable to work across the various architecture domains to document as-is and to-be operating models, designing transition roadmaps to help our clients achieve their vision You will work with our sales organisation, ensuring our bids are founded in achievable outcomes and realise the significant benefit to our clients Work with diverse teams to provide leadership and mentoring, instilling the Netcompany methodology and our values Your professional experience We are looking for someone who enjoys solving complex problems and can bring their solutions to life both for our clients and the delivery teams. You will love to collaborate; you will love learning from other people, and you will seek out new skills and perspectives from those with the differing backgrounds. Essential Skills Candidatesmust be willing to do UK-based travel for projects Candidatesmust have the right to work in theUK Experience of performing the role of a Technical, Solution, or Enterprise Architect in a regulated industry Experience of technically leading multi-million programmes or at customer account level Identification of team topologies, strategies, standards, and roadmaps for the adoption of product-centric ways of working Prior Experience of digital development or design in an enterprise class language (Java, .net etc) Architecture and Design experience of web/mobile applications using proprietary and open-source frameworks Well-versed with industry software trends and be able to find the most appropriate industry patterns and standards for each solution Experience in delivering cloud-native applications on hybrid and public cloud e.g., AWS, Azure, GCP, Oracle Working knowledge of modern architecture patterns e.g., microservices, data platform, their suitability, complexities, and alternatives Understanding of DevOps processes facilitating Continuous Integration / Continuous Delivery pipelines, with experience of supporting go-live & post-live activities Experience in client-facing roles where you have built relationships with stakeholders, conducted workshops, and ability to influence others through persuasive communication Ability to work independently and manage a team, with a focus on continuous improvement Desirable Skills Prior experience working with Public Sector services in the UK, building and/or implementing solutions as per GDS guidelines and principles TOGAF, OpenAgile, IT4IT, ITIL, Zachman, or other related certification Solution design with COTS platforms (e.g., Salesforce, Dynamics, SAP, Oracle, iPaaS, etc) Experience in delivering end-to-end software delivery lifecycle, using agile delivery methods via multi-disciplinary, poly-skilled teams Evidence of contributions to the open-source community or speaking at external conferences Previous experience at Digital Agency, Consultancy, System Integrator SC Cleared or eligible for it Additional Information Employee Benefits 25daysholidays, as well as public holidays Competitive salary Well-defined learning and career path Professional certifications supported as part of learning anddevelopment Monthly social events (including after work bars, annual Summer and Christmas parties, and sporting events) Interest-free Season Ticket Loans Retail discounts (including Restaurants, Supermarkets, Travel, Leisure and Department Stores & Fashion) Apply Today If you are interested in beinga partof our continued success,pleaseapply today- JoinNetcompany! 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