700 jobs found

London, GB Full-Time Information Technology About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation's business areas and then coordinate delivery against specific acceptance criteria. Each Business Technology team is aligned to one of Marex's business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery. Role Summary A Business Analyst within Client Technology partners with Front Office, Operations, Compliance, Risk, Client Services and Technology teams to shape and deliver improvements to client facing technology and associated processes. The role focuses on capturing and refining requirements, mapping end to end client journeys, and translating business needs into clear deliverables for development, configuration and operational teams. The Business Analyst supports delivery from discovery through to implementation and business acceptance, coordinating with product owners, developers, QA and support to ensure solutions meet client needs and operational controls. They remain a key point of contact for stakeholders throughout the lifecycle, including during go live, hypercare and transition to BAU support. The Business Analyst will help Client Technology define, prioritise and deliver technology change that enhances the end to end client experience, improves service and operational efficiency, and supports scalable growth at Marex. The role will be aligned to the Client Technology workstream but is expected to collaborate across business streams where client journeys and shared platforms (data, reporting, digital channels and integration) intersect. Responsibilities Role specific Lead discovery and requirements definition for client technology change (client onboarding, client portals/digital channels, connectivity/integration, CRM and client data, reporting and communications). Analyse and document end to end client journeys and operating models, identifying pain points, control gaps and opportunities for automation/standardisation. Translate business needs into epics, features and user stories with clear acceptance criteria, data requirements and non functional requirements (security, resilience, performance, auditability). Partner with Technology and Data teams to define data models, quality controls and governance for client data (including reference data, permissions and downstream consumption). Support delivery activities including backlog refinement, sprint ceremonies, UAT planning/execution, stakeholder demos, training and go live readiness. Work closely with Development and Support to ensure changes are supportable, with clear runbooks/KBs, monitoring requirements and operational handover into BAU. Identify and assess improvement opportunities across client tooling and processes; propose options, quantify benefits, and support prioritisation using evidence and agreed success measures. Contribute to product and platform direction by evaluating solutions (build/buy/configure), document trade offs, and ensuring alignment with enterprise architecture and standards. Maintain clear documentation (process maps, requirements, data definitions, test evidence) and provide transparent reporting of scope, progress, dependencies, risks and decisions. Coordinate delivery across multiple teams (development, QA, infrastructure, security, vendors) to ensure outcomes are delivered on time, on budget and to agreed quality. Build and maintain effective relationships with senior business and technology stakeholders, ensuring alignment on objectives, scope, priorities, dependencies and delivery outcomes. Manage stakeholder expectations and communications, facilitating workshops and ensuring priorities are agreed and kept current. Ensure delivered solutions are production ready, appropriately controlled, and handed over with support documentation, training materials and agreed operational procedures. Be familiar with regulatory, audit and compliance requirements impacting client onboarding, communications, data handling and access; ensure solutions meet these requirements. Promote secure by design and resilient by design delivery, ensuring appropriate controls for identity and access management, data privacy, and third party integrations. Leverage AI and modern analysis/tooling (where appropriate and compliant) to accelerate requirements elicitation, improve documentation quality/consistency, and enhance insight generation across client journeys and data. Support continuous improvement of analysis and delivery practices (templates, standards, tooling), and contribute to lessons learned to reduce rework and improve client outcomes. All staff Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. A collaborative team player, approachable, self efficient and influences a positive work environment. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience Strong Business Analysis capability and deliverables in an Agile delivery environment (workshops, process mapping, epics/user stories, acceptance criteria, test support). Experience working on client facing technology and/or client lifecycle processes (e.g., onboarding, client portals/digital channels, client service tooling, communications). Ability to analyse complex processes, data flows and systems, including upstream/downstream impacts across integrations and shared platforms. Strong delivery coordination skills (planning, dependency management, risks/issues, and working across development, QA, support, security and vendors). Proven ability to manage and influence senior business and technology stakeholders, facilitating decisions and maintaining alignment on priorities and outcomes. Delivery focused and outcome driven, with a continuous improvement mindset and confidence using modern tooling (and, where appropriate and compliant, AI assisted techniques) to improve quality and efficiency. Good understanding of controls in a regulated environment (data privacy, access management, auditability) and how these apply to client data and client facing platforms. Agile / Scrum delivery experience, including working with product owners and development teams through the full SDLC. Knowledge of front to back client lifecycle in Financial Services (onboarding/KYC, client setup, entitlements, communications, service), and how technology enables these processes. Experience with integration patterns and tooling (APIs, messaging, file based integration) and/or identity and access management concepts. Product / platform development experience . click apply for full job details

Date Posted: 2026-03-18 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid Senior Training Designer/Analyst Location: Near Reading (Hybrid) Contract: Permanent Hours: Full time (37 hours) SC Raytheon UK At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world. About the role: In this role you'll have the opportunity to make a real difference to the Royal Navy Training Design Service. As the Senior Training Designer/Analyst you'll support the business to deliver learning that is blended, active and provides customer delight. Skills and Experience Requirements Demonstrate previous experience from a Learning and Development role Demonstrate a passion learning and development and the development others Demonstrate excellent collaboration, communication and adept at building strong relationships Be an ambassador for learning, collaboration, and demonstrate best practices within the team Demonstrate attention to detail, a passion for quality and be able to plan and multitask Enthusiastic to learn, collaborate, and demonstrate best practices within the business and customers Adopt a flexible approach to the role, adapt to evolving priorities Desirable ADDIE model and Defence Systems Approach to Training (DSAT). Training and/or Instructional Design. Thus use of TAFMIS Programme management tools and applications. Knowledge and practical experience of UK Ministry Defence procedures and policies Contributing in a team environment for the purpose of developing creative solutions to technical problems. Responsibilities Conduct Training Needs Analysis (TNA) in accordance with a recognised systems approach to training (DSAT (JSP 822) or ADDIE). Identify any gaps between current and required performance for specific roles. Liaise with Equipment Design Authorities, OEMs, System Engineers, Subject Matter Experts, and Training Managers to translate technical publications and system documentation into measurable training requirements. Accountable for all training courses assigned to you with regards to training transformation. An advocate for the creation of training content that is not only active and engaging, but also inclusive and learner centric. Ensuring the processes that support the review and change of training courses follow the end-to-end training design process, are DSAT (Defense Systems Approach to Training) compliant, considering media enhancements and adherence to quality standards. Proactively addressing, resolving and escalating any challenges that may impact delay to delivery. Experience of developing DSAT documentation in TAFMIS. Responsible for the production and development of high-quality Training design, e-learning and courseware materials (as required). Developing and designing training courseware using a variety of media and technology. Contribute to the development of overall instructional strategy, being able to analyse and implement changes to training programmes, identifying effective and ineffective instructional design training methodologies. Proactively seeking feedback and impact stories to further enhance training courses and to continuously improve and celebrate the work completed. Ensure that any changes derived from internal and external validation are incorporated into all training design activity to ensure that training remains up-to-date and satisfies operational / workplace performance requirements. Building strong stakeholder relationships with subject matter experts to positively contribute towards training transformation. Identify opportunities to provide accreditation for new and/or amended training as designed, and/or any amendments or implications for existing accreditations following Training Design changes. Act as a technical lead to ensure that processes follow latest direction and guidance in accordance with defence policy. Responsible for the continuous professional development of yourself, and the coaching of Training Designers that you are allocated to set them up for success. Employees are responsible for their own Health and Safety and that of work colleagues and customers. Follow security standards and system requirements to protect data and ensure smooth operations. Any other duties required to support the Business. Formal offers to successful candidates will be conditional upon award expected April 2026 Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon.Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this to read the Policy and Terms

Senior Systems Analyst page is loaded Senior Systems Analystremote type: Hybridlocations: Southampton: St Heliertime type: Full timeposted on: Posted Todayjob requisition id: R0280At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.We're an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund's lifecycle.Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.Join our journey and discover what makes us the bright alternative. About the role: Reports to Systems Manager - Technology Markets With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We're after experienced individuals to help us deliver high quality, and seamless IT experiences across all business functions.The purpose of this role is to work alongside colleagues in the Technology Markets Applications team to give our clients, and our colleagues, the best possible experience of Aztec's client servicing applications suite and to strive to deliver a service offering that differentiates us from our competitors.The role involves a range of tasks, from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration feeds and automation, preparation of training materials, deployments of changes and designing processes to improve operational efficiencies, and much more. Key responsibilities: Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst to collate the scoping of requirements and providing a breakdown of work and quote where necessary. Ascertain timelines and expectations, identify if realistic and manage expectations. Provide point-of-contact support to various areas of the business. Support of engagements with client facing teams, and possibly direct with clients over the life cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input. Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information required. Determine if the issue appears to be data or user related and assess the complexity of the task. Monitor the SR Escalations and Incidents and ensure that they are assigned as soon as resource becomes available. To assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a resource or delegate work where necessary to other resources. Application and report testing System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs. Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Providing input around internal processes to create and enhance efficiencies Understand the groups change management framework and ensure that any system, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment. Mentoring and assisting with the development of more junior team members as well as deputising for managers where appropriate in project areas or BAU. Lead peer meetings where required to support projects, processes and co-ordination. Skills, knowledge and expertise: Strong technical financial services industry knowledge. Prior business experience in private equity or real assets would be highly advantageous Part or fully qualified in a relevant professional qualification (ACCA, ACA, ICSA or relevant IT qualification) Exposure to Private Equity products, particularly the eFront suite of applications (eFront Invest and Investment Cafe) Advanced PC skills, notably MS Office suite (MS Word & MS Excel). Experience or proficiency with programming languages such as VBA & VB Script, SAS, JavaScript and Transact SQL. Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts General problem solving and a methodical approach Genuine interest in technology and systems General information: You will enjoy a hybrid work model where you work from the office twice per week . Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do. Join our Talent CommunityAt Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We're an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund's lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join us and discover what makes us the bright alternative.

Senior Architect for Data Center Projects - (191816) About Us At HDR, we specialise in engineering, architecture, environmental and construction services. While we are best known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That is why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Responsibilities Lead multidisciplinary teams and perform layout and detailing on architectural projects Independently coordinate work of a multidisciplinary team through multiple phases of a project Establish owner/client and internal meetings, and participate in reviews with various governing agencies for code compliance Conduct work sessions at project site in conjunction with Project Manager and other disciplines Coordinate workload of team members through multiple phases to complete documents on schedule Review architectural documents for areas of conflict with all disciplines Perform QA/QC and technical reviews Write and edit architectural specifications Coordinate with and assist affected disciplines with addenda, RFIs, CPRs and change orders Incorporate agreed-upon changes into project documents Lead projects in a dual management role as needed Provide construction contract administration as needed Perform other duties as needed As a Senior Architect you will work on projects in a variety of sectors, with a focus on data centres. You'll be working closely with the multidisciplinary design teams, clients, and contractors in the UK and Europe. Required Requirements Bachelor's degree in Architecture or closely related field +5 years of experience delivering hyperscale data centre projects is required. Registered Architect Understanding and experience of various building contracts Experience with Microsoft Office (Word, Excel, Project Schedule) Excellent written and communication skills Excellent analytical and problem solving skills Proficient in use of Autodesk Revit and familiarity with related tools and process Demonstrated graphic presentation skills Must have experience in preparation and layout of architectural contract documents and specifications Strong knowledge of building regulations and good planning skills An attitude and commitment to being an active participant of our employee owned culture is a must Preferred Qualifications Master's degree in Architecture Knowledge of Photoshop, Illustrator, SketchUp and 3 D Studio Max (but not required) Rhino and Grasshopper experience Required Qualifications Bachelor's degree in Architecture or closely related field A minimum of 10 years experience Registered Architect Experience with Microsoft Office (Word, Excel, Project Schedule) Excellent written and verbal communication skills Excellent analytical and problem solving skills Proficient in use of Autodesk Revit and familiarity with related tools and process Demonstrated graphic presentation skills Must have experience in preparation and layout of architectural contract documents and specificationsStrong knowledge of codes and good planning skills An attitude and commitment to being an active participant of our employee owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino, LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. Primary Location United Kingdom-England-London Other Locations United Kingdom-England-Manchester Schedule Full time Employee Status Regular Job Posting Mar 17, 2026 At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.

Proactive.IT Appointments Limited is seeking an IT Service Desk Analyst in Bristol. The role involves providing first- and second-line technical support, managing service requests, and participating in IT projects. Candidates should have experience in IT support, knowledge of Microsoft systems, and strong customer service skills. The position offers opportunities for professional growth and contributes to business operations. Salary ranges from £28k to £32k annually.

A global technology company is seeking a Service Desk Analyst based in Aberdeen, UK. The role focuses on providing high-quality customer support via phone, live chat, and email. Responsibilities include managing IT issues, categorising requests, and contributing to the internal knowledge base. The ideal candidate should have an understanding of ITIL and customer service experience. The position offers a salary of £27,000 - £29,000 depending on experience, along with opportunities for professional growth and a supportive work culture.

IT Support Analyst page is loaded IT Support Analystlocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R13134 The Company: NorthMark Strategies is a multi-strategy investment advisory firm that provides strategic advice, asset management, and value-added professional services to investors, investment managers, and privately owned operating companies around the world. Our company's mission is to integrate world class investments, operational excellence, and exceptional talent. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. We provide individuals with the opportunity to extend beyond boundaries and be in an optimal position to unlock exceptional value and drive unprecedented growth. The Position: The IT Support Analyst will play an essential role in our IT Support team by providing end-user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is learned. They will report to the IT Support Manager and work with staff at NorthMark & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our office devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in the London office, with occasional travel throughout the London metropolitan area, as well as out of hours on-call (ROTA based) support and includes remote support of international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Candidate will exhibit intellectual curiosity in their interest of IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Direct experience providing Tier 1 Support Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Full-time office attendance in the London office. Qualifications 1-3 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management - enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating scripts - Powershell is a plus - to automate daily tasks. Networking fundamentals - basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.) is a plus. Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.). It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower

A leading water engineering company in the UK is seeking an Apprentice Application Support Analyst to join their Professional Development Programme. This role involves providing technical support for engineering applications, documenting support processes, and participating in continuous improvement initiatives. Successful candidates will enjoy hands-on mentorship, regular salary increases, and a structured learning environment with flexible hybrid working options. Qualifications include GCSEs in English, Mathematics, and Sciences at grade 4 or above.

About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail-oriented, and eager to assist users in a fast-paced environment. Key Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network-related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step-by-step guidance to troubleshoot common problems and educate them on self-service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. About You Skills and Qualifications: Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer-focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem-solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes: Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions: Shift work may be required, including weekends or evenings, depending on business needs. Primarily office-based or remote, with appropriate equipment provided. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 207 branches nationwide and a turnover exceeding £560 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure

Why Choose MWH? It's your career, let's shape it together! We pride ourselves on putting people first with an inclusive and rewarding culture where success is recognised. Our apprentice programme is tailored to support and guide you as you begin your career with a hands on and varied learning environment, you'll feel empowered to make decisions and harness your knowledge and practical skills. The sky's the limit! Grow with us! As a growing company within the RSK group, we can offer a multitude of opportunities. MWH Treatment is preparing to play its part as one of the UK's leading Design and Build Contractors in the Water Industry. MWH Treatment, as part of the RSK group, specialises in creating and providing practical, sustainable outcomes. Our engineers pioneer and perfect solutions. The variety of work we offer provides a platform for you to develop and master your subject to build a fruitful and purposeful career. What will you be doing? We're excited to expand our Information Systems division with an Apprentice Application Support Analyst to join our Professional Development Programme for our 2026 intake, based in Hattersley under the Central Services Framework. Working within the Information Systems team you will be an integral part of the delivery of many projects by providing assistance in the following: IT Operations Provide 1st and 2nd line support for core Engineering and other business applications (P6, Candy, Trimble, Autodesk, Bentley). Troubleshoot application issues such as performance problems, access issues, and software deployment related questions. Participate in the rollout of updates, patches and new application packages, supporting testing, change management, and release processes. Assist in application lifecycle tasks: configuration updates, minor fixes, defect logging, user acceptance testing and documentation. Follow ITIL aligned processes for incident, problem, and change management. Work within the MWH IT Service Desk processes, maintaining ownership of tickets, ensuring timely escalation when required. Support governance requirements including GDPR and secure handling of user data, in line with the apprenticeship training. Provide guidance to users on collaboration platforms such as Teams and SharePoint. Deskside / End User Support (Secondary) Provide basic hardware/software troubleshooting for laptops, mobile devices and peripherals. Assist with configuration tasks and device support during peak demand periods. Support office IT such as printers, meeting room tech and network connectivity. Documentation & Knowledge Management Create and maintain support documentation, knowledge articles, troubleshooting guides, and FAQs. Maintain accurate service records to support the requirements of the apprenticeship standards (KSB evidence). Continuous Improvement & Professional Development Participate in regular progress reviews (at least every three months) in line with apprenticeship requirements. Stay informed on application roadmaps, digital workflows and new tools by working with vendors and internal stakeholders. Contribute ideas for improving internal processes, user experience and operational efficiency. Develop professional behaviours such as time management, communication, customer service and ownership. What is the Apprenticeship Programme? Our Apprentice Programme is shaped to enable you to succeed in a hands on supportive environment whilst giving you exposure to everything you need to start your career on a successful path. You can expect: A committed and structured learning programme, with regular assessments. Academic day release for attendance at a local technical college for relevant formal qualification. Mentorship dedicated to you to support your career. UK wide programme with opportunities to network with your peers. Practical, on the job training within your team of industry experts. What will I need to be considered? GCSEs for English, Mathematics and Sciences at grade 4 or above. Eligible to work in the UK. Have the ability to travel to the office and sites (some sites are difficult to access through public transport). A driving licence would be preferred. Flexibility - successful candidates will need to be flexible and willing to spend time in other offices and sites. Great communication skills (written and verbal). Self motivated - attitude is key, it's your career! A team player. Benefits A competitive starting salary. 6 monthly salary increases, rewarding your commitment to your development and training. 25 days holiday + Bank Holidays (with an additional 5 days available to buy). Some flexibility with hybrid working. Competitive and flexible contribution pension scheme. Private medical insurance. Gym memberships. Technology salary sacrifice scheme. Cycle to Work scheme. Employee Assistance Scheme - free mental health support, financial advice. Sports and Social club membership.

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset. Candidates should have a degree in a relevant discipline or 5+ years of experience in IT support. The company offers a competitive compensation package, employee discounts, and wellness benefits.

About the Team The Tech Desk team is responsible for delivering secure, compliant, and innovative technical support services across all South Wales offices. The team manages the full lifecycle of endpoint devices and platforms, ensuring operational excellence, security, and customer satisfaction. The Tech Desk Manager leads the team and collaborates with IT leadership and business stakeholders to drive digital transformation and service improvement. The Role The Tech Desk Manager provides strategic leadership and operational oversight for technical support services, with a strong focus on supplier management and technical capability. This role is accountable for defining and executing technology strategies for the end user computing environment and ensures the delivery of high-quality, secure, and compliant services. The manager is responsible for mentoring leads, driving continuous improvement, and maintaining the highest standards of service and compliance. Main Duties Lead all aspects of supplier management for end point devices, ensuring compliance, service levels and contractual obligations are met. Develop and maintain strong relationships with third party suppliers and partners to optimise service delivery and cost effectiveness. Provide guidance to the procurement processes for technical assets and services, ensuring compliance with organisational policies and financial governance. Manage budgets, forecasts, and resource planning for technical support services. Oversee the configuration, deployment, and optimisation of endpoint devices (Windows, macOS, virtual desktops, mobile) using platforms such as Intune, SCCM, VMware Horizon, and Autopilot. Develop and maintain technology standards and roadmaps, championing innovative solutions to enhance productivity and security. Ensure robust incident, problem, and change management processes, driving timely resolution and root cause analysis of complex technical issues. Ensure knowledge articles are being completed and driven to first line support. Oversee endpoint security, compliance, and patching, applying frameworks such as CIS, AppLocker, and Group Policy. Maintain accurate asset records and manage the full lifecycle of technical assets, including procurement, deployment, maintenance, and secure disposal. Lead the endpoint device logistics strategy, optimising lifecycle management, availability and distribution to deliver a seamless and efficient end user service. Lead the evaluation of end user devices to ensure appropriate choice for colleagues.Supporting the negotiation of contracts regarding end user devices. Drive automation and process improvement through scripting and workflow optimisation. Lead, coach, and develop Tech Desk Leads and Analysts, setting clear departmental goals and fostering a culture of technical excellence and customer focus. Act as the senior escalation point for technical and operational issues, supporting professional growth and daily priorities. Promote outstanding customer service and build strong relationships with stakeholders. Work closely with IT architects, security, and business teams to deliver integrated solutions and support digital transformation. Analyse service metrics, identify trends, and implement continuous improvement initiatives to enhance reliability, performance, and user satisfaction. Ensure adherence to IT policies, security standards, and regulatory requirements. Oversee budget management, procurement, and resource planning for technical support services. Essential Extensive experience leading technical support or end user computing teams across Windows, macOS, Azure AD, and virtual desktop environments. Advanced experience with endpoint management and deployment platforms, including Intune, SCCM, and VMware Horizon. Experience supporting and managing Apple devices within an enterprise environment. Strong experience in endpoint security, compliance, and vulnerability management, with a focus on maintaining secure and resilient environments. Proven people management experience, including coaching, mentoring, and developing technical teams. Strong communication and stakeholder management skills, with the ability to resolve complex technical and operational issues effectively. Experience working with ITSM tools, asset management processes, and service improvement frameworks such as ITIL. Experience managing third party suppliers and delivering technical or service related projects. Demonstrates a strong customer focused mindset, with a commitment to delivering high quality end user support. This role is office based due to the high level of customer interaction and on site technical support required. Desirable ITIL Foundation or higher certification. Experience with cloud based technical solutions and modern workplace technologies. Proficiency in scripting and automation. This is not a full definition of the role but covers the main aspects and drivers for success. Interview Process 1 Stage Interview. Location This is a full time office based role across Cardiff and Swansea. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

IT Support Analyst - Lancashire We're looking for a proactive IT Support Analyst to provide high quality technical support across the business. You'll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You'll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you're passionate about delivering great IT support and want to join a growing team, we'd love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now!

11614SJR £28k - 32k per year Service Desk Analyst We are looking for a proactive and customer focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first and second line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third party suppliers to resolve issues and deliver services. Manage the full lifecycle of end user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.