Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn't just another service desk job: You'll be the go-to escalation point , tackling complex tickets and ensuring smooth triage. Enjoy a 50/50 WFH and office rota - one week in the office, one week from home. Benefit from on-call allowance (£5,600 on top of £46,500 base salary). The role: As part of a tight-knit global team, you'll handle escalations, support deskside and application issues (including iManage), and ensure seamless handovers from project initiatives. You'll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support - a true senior point of contact. What we're looking for: 4+ years' Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation (or working towards). Confidence, communication skills, and a people-first mindset to match your technical know-how. Why join? You'll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.
03/10/2025
Full time
Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn't just another service desk job: You'll be the go-to escalation point , tackling complex tickets and ensuring smooth triage. Enjoy a 50/50 WFH and office rota - one week in the office, one week from home. Benefit from on-call allowance (£5,600 on top of £46,500 base salary). The role: As part of a tight-knit global team, you'll handle escalations, support deskside and application issues (including iManage), and ensure seamless handovers from project initiatives. You'll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support - a true senior point of contact. What we're looking for: 4+ years' Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation (or working towards). Confidence, communication skills, and a people-first mindset to match your technical know-how. Why join? You'll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
24/09/2022
Full time
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
18/11/2021
Full time
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
Role Purpose The IT Service Delivery function within the IT Department manages the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely. The IT Service Desk is responsible for providing IT related information and support via telephone and email to all fee earners and business services employees on a 24/7 basis to all Freshfields international offices. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm's clients, directly or indirectly. Their primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating shift pattern. Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries; 1st line support - troubleshooting IT relating problems for the firm's core systems ensuring issues are logged with the required information; Ensure all calls and emails are logged and managed within the firm's service management system in accordance to the agreed SLAs and OLAs; Keep customers updated on outstanding tickets; Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner; Meet or exceed defined quality and performance targets for IT Service Desk; Take responsibility for calls and see them through to completion; Assign incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted; Proactively pick up on trends from calls logged Update documentation and knowledge base articles as and when required Project work as required Key Requirements Essential Customer service / IT Service Desk experience; Excellent communication skills; Ability to maintain composure in a pressurised, fast-paced environment; Ability to understand business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT Desirable Multi-lingual - German language in particular; ITIL Certification or relevant experience; Citrix / Microsoft qualifications; Experience of supporting remote working (RSA and Pulse) ; Experience of supporting IOS mobile devices, UEM; Experience of supporting a Citrix environment; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge of Active Directory; Experience of working at a large law firm, professional services firm or investment bank Function Overview The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
04/11/2021
Full time
Role Purpose The IT Service Delivery function within the IT Department manages the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely. The IT Service Desk is responsible for providing IT related information and support via telephone and email to all fee earners and business services employees on a 24/7 basis to all Freshfields international offices. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm's clients, directly or indirectly. Their primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating shift pattern. Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries; 1st line support - troubleshooting IT relating problems for the firm's core systems ensuring issues are logged with the required information; Ensure all calls and emails are logged and managed within the firm's service management system in accordance to the agreed SLAs and OLAs; Keep customers updated on outstanding tickets; Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner; Meet or exceed defined quality and performance targets for IT Service Desk; Take responsibility for calls and see them through to completion; Assign incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted; Proactively pick up on trends from calls logged Update documentation and knowledge base articles as and when required Project work as required Key Requirements Essential Customer service / IT Service Desk experience; Excellent communication skills; Ability to maintain composure in a pressurised, fast-paced environment; Ability to understand business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT Desirable Multi-lingual - German language in particular; ITIL Certification or relevant experience; Citrix / Microsoft qualifications; Experience of supporting remote working (RSA and Pulse) ; Experience of supporting IOS mobile devices, UEM; Experience of supporting a Citrix environment; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge of Active Directory; Experience of working at a large law firm, professional services firm or investment bank Function Overview The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
11/09/2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
09/09/2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
09/09/2016
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
09/09/2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
09/09/2016
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
09/09/2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
09/09/2016
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
09/09/2016
Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site
Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016.
This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given)
As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions.
Responsibilities:
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements
Manage a team of 3 application support analysts
SKILLS
Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.net, (url removed))
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Proven experience in supporting CRM applications
This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities
This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only).
No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law
